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BUSINESS DEVELOPMENT MANAGER Summary Accomplished top performing professional with proven success in directing, leading and managing projects and campaigns from concept through completion. Intensely focused on partnering to ensure client/customer satisfaction consistently exceeds expectations. Creative, strong partnership building skills and excellent communicator recognized for taking a collaborative approach and an enthusiastic team player. Highlights TECHNOLOGY SKILLS Knowledge of Digital Marketing and Advertising, Social Media (LinkedIn, Facebook, Twitter), MS Office Suite (Word, Excel, Outlook, PowerPoint), Corporate Proprietary Software Accomplishments Online Advertising Campaign Management Sales and Territory Management Customer/Client Relationship Building Prioritization and Multi-tasking Cross-Team, Cross-Cultural Relations Training and Mentoring Effective Verbal and Written Communication Executive Interfacing Experience BUSINESS DEVELOPMENT MANAGER Sep 2011 to Sep 2013 Company Name － City , State Online Service Division Contract Position) Beta Coordinator for Project Rubicon. Shopper-Ready Content and Tools for Omni-Channel Digital Marketing. Managed all worldwide inbound customer and partner inquiries from the Microsoft Tag Platform and Startup Business Group by supporting and facilitating increased sales portfolio. Sourced top retailer and brands to facilitate in building growth revenue portfolio. Solicited prospective customers utilizing multiple social media venues such as LinkedIn. Provided analysis of customer experiences based on a set of evaluation questions. Built strong working relationships with vendors contributing to growth in market and profitability by identifying opportunities to introduce new products/services. Researched and analyzed online marketing trends and advertising tools. Managed all worldwide inbound customer and partner inquiries ensuring complete response satisfaction. ACHIEVEMENT: Successfully manage all Rubicon retail customer meetings. Help drive interest in project with local retailers based in the Seattle area. Result: Built a loyal customer list. ONLINE ADVERTISING DELIVERY MANAGER Oct 2008 to Oct 2009 Company Name － City , State Operated in the fast-paced Online Advertising division with a focus on the Detroit, MI territory. AOL, (S&P 400), is a pioneer and leading-edge global web services company that includes a network of premium and niche content sites, and an extensive offering of world-class tools and platforms. With one of the industry's largest advertising networks, AOL engages consumers with online advertising services on 10/both AOL's owned and operated properties and third-party websites. Partnered with the sales team to analyze contracts, negotiate and close deals. Determined advertising pricing and discounts. Provided forecasting and reporting support for the sales teams. Monitored campaigns and offered strategic analysis of client advertising campaign performance. Facilitated optimization inputs that enhanced performance and achieved client objectives. Crafted and delivered formal and informal presentations to sales teams. ACHIEVEMENT: Implemented critical analysis and identified campaigns that were not running. RESULT: Saved campaigns from showing $0 profit, effecting bottom line results. PROJECT MANAGER Aug 2005 to May 2008 Company Name － City , State Managed corporate training projects aimed for sales effectiveness. Huthwaite (a division of Informa) is the world's leading sales performance improvement organization. Founded on scientifically validated behavioral research, the methodologies include the internationally renowned SPIN® Selling. Target industries are software, financial services, media, transportation, and pharmaceuticals. Clients included: Bank of America, Boeing, Google and IBM. Partnered with clients and assessed needs of the organizations. Defined project scope and developed customized sales performance improvement and coaching programs that would drive real business results. Provided coaching, consulting and assessments of sales staff. Managed short- and long-term contracts, and managed implementation projects from concept through completion, delivering on time and in budget. Supervised, trained, and coached assigned teams and trained new hires on measurement and assessment tools. Created and implemented improvements on the processing of reporting. ACHIEVEMENT: Teamed with sales force to create and deploy "Template of Excellence", a diagnostic sales assessment tool with patent pending. RESULT: Provided a tool that would pinpoint individual strengths and weaknesses and identify critical gaps across a sales force. BUSINESS DEVELOPMENT COORDINATOR Jul 2002 to Jul 2004 Company Name － City , State Marketed fine fragrance products for this high-end perfumery house and managed a team of 20, across three states and 65 stores. BPI USA is a subsidiary of the Paris-based BPI and is a division of the Shiseido Americas Corporation. Products included: Issey Miyake, Jean Paul Gaultier and Narciso Rodriguez. Directed product launches. Trained client employees on features, advantages and use. Administered $100,000+ budget, defined and set sales goals. Successfully built a selling team, motivating and implementing solid sales techniques. Earned the #1 ranking in the region. ACHIEVEMENT: Successfully built a selling team, motivating and implementing solid sales techniques. RESULT: Earned the #1 ranking in the region. Education Bachelor of Science , Hotel Management 1992 University of Maryland － City , State , US Skills SALES, BUDGET, BUSINESS DEVELOPMENT, CONTRACTS, ADVERTISING, CLIENTS, COACHING, FINANCIAL SERVICES, FOR SALES, NEW HIRES, OF SALES, PATENT, PROJECT MANAGER, SALES FORCE, SALES STAFF, TRAINING, WITH SALES, DIGITAL CAMPAIGN, DIGITAL MARKETING, INCREASED SALES, MARKETING, NEW PRODUCTS, ONLINE MARKETING, RETAIL, RETAIL MARKETING, SATISFACTION, SALES GOALS, SALES TECHNIQUES, SET SALES, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, FORECASTING, OPTIMIZATION, PRICING, SALES TEAM, TERRITORY, THE SALES, TO SALES, WEB SERVICES, AWARD, COMMUNITY OUTREACH, BPI, EXCEL, MANAGING PROJECTS, MS OFFICE, OUTLOOK, POWERPOINT, STERLING, TEAM PLAYER, WORD Additional Information Teamed with sales force to create and deploy "Template of Excellence", a diagnostic sales assessment tool with patent pending Professional Affiliations National Golden Key Honor Society

BUSINESS-DEVELOPMENT

SOCIAL MEDIA CONTENT CREATOR Summary Communications expert who specializes in social media marketing. Extensive background in Customer Service,public relation, and social media internships.O utstanding team player, creative thinker, hardworking, self-motivated, and driven to succeed with excellent problem-solving skills.  Highlights  Final Cut Pro adept at all social media Media relations training Exceptional writing skills Deadline-driven Media relations training Microsoft Office Suite Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging on numerous social media accounts . As well as orchestrated fashion show and vendor booth for  girls conference that increased 50% in sale profit .  Experience Social Media Content Creator 04/2016 － Current Company Name City , State Key contributor to an on-line fashion brand that provide creativity and relevant content for developing media campaigns to promote product and reach high level client base. Liaison for social media representatives to solicit their support in promoting merchandise ensuring brand recognition. Public Relations representative responsible for putting on community outreach event targeted to young women as well Assists in coordination and promotion of special events. Junior Publicist 10/2015 － 01/2016 Company Name City , State Primary assistant in preparing press kits and media release that designed and maintained current media publicity for clients such as (Facebook, Twitter, Instagram, Tumblr, Pinterest). Develops pitches for different clients as well brainstorm different campaign ideas. Public Relation member 01/2015 － 05/2015 Company Name City , State Assisted with broaden the company to new clients, assembled social media calendar, manage social media accounts by creating exciting content. Track market trends to make sure the company maintained its competitive advantage. Found innovative ideas to attract new clients and Initiated several marketing strategies and techniques to increased revenue. Intern/Student Worker 03/2012 － 05/2015 Company Name Provided program assistance and connect with listeners and promote contests. Represented the station in a positive, lively manner. Increased membership with a delivery of a well-executed membership campaign. Education BA : Prairie View A&M University - Mass Communication City , State Mass Communication Skills  competitive, content, creativity, client, clients, customer service, Data Entry, delivery, special events, fashion, features,  marketing plans, marketing strategies, market trends, marketing, Microsoft Office, Windows, press kits, promotion, Public Relations, publicity, visual merchandising

DIGITAL-MEDIA

FINANCE MANAGER Summary Outgoing Sales Manager offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in the sale of Automobiles while providing the necessary financing packages to potential customers. Strong customer skills and the ability to handle task with accuracy and efficiency with a unique ability to relate to diverse clients and close high-dollar sales. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Highlights Supervision and training Excellent communication skills Skilled negotiator Established track record of exceptional sales Cross-functional team management results Sound judgment Energetic Calm under pressure Resolution-oriented Effective Retail Sales Manager Highlights Personal Information Insurance License for the state of Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing and Implementing Processes Skills automobiles, charts, credit, customer satisfaction, customer service, Finance, financing, financial, focus, graphs, negotiations, profit, sales, Sales and Management, seminars, strategic, time management, employee training Additional Information Recently acquired Life, Accident and Health Insurance License, along with my Property and Casualty Insurance License for the state of Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing and Implementing Processes Experience December 2013 Company Name City , State Finance Manager March 2014 As the Finance manager I submi ed loan applications to banks to obtain financing for customers along with completing all the necessary bank and state documents necessary for the purchase of automobiles. I was responsible for the sale of Warranty and maintenance products to customers that made there purchase and ownership of new and used cars worry free and cost effective while adding to my departments bo om line. My responsibilities also consisted of creating good customer relationships designed to grow future business. Monitored customer preferences to determine focus of sales efforts. Trained in negotiations and time management. November 2012 Company Name City , State Finance Manager December 2013 My responsibilities consisted of securing bank loans for the purchase of new and used automobiles. Completing all necessary documents required by the lending institutions along with all state required paperwork for the purchase of automobiles. The sales of aftermarket warranty and maintenance products that added to the bo om line of my department. Initiated programs that standardized employee training and led to an increase in customer satisfaction. Managed team of up to 18 professionals. March 2010 Company Name City , State Finance Manager November 2012Responsibilities included securing loans for the purchase of new and used automobiles, along with completing all necessary sate and bank documents necessary for the purchase of automobiles. I was responsible for the sale of aftermarket warranty and maintenance products to dealership customers, which generated additional income to my departments bo om line. Educated customers on the variety of loan products and available credit options. Managed team of 10 professionals. Directed strategic initiatives to achieve monthly increases in income for my department. Initiated program that standardized employee training and led to increase in customer satisfaction by 15%. March 2009 Company Name City , State Sales Manager August 2012Managed team of 10 of professionals. Directed strategic initiatives to achieve dealership sales objectives Increased profits by developing, initiating, and implementing training designed to grow and develop a knowledgeable and competent sales team. Initiated programs that standardized employee training and led to an increase in customer satisfaction and increased sales performance. Hired and trained all sales staff for new store location. Monitored customer preferences to determine focus of sales efforts. Maintained friendly and professional customer interactions. March 2003 Company Name City , State Business Manager March 2009My responsibilities consisted of submi ing loan applications to lending institutions to secure financing for the purchase of new and used automobiles. The sale of aftermarket warranties and maintenance products to dealership customers. Generate additional profit from securing financing for customers and from the sale of aftermarket products to dealership customers. Created and directed sales team training and development programs. Maintained friendly and professional customer interactions. Received superior customer service satisfaction scores for 12 consecutive quarters. Created charts and graphs to illustrate daily, monthly and annual financial reports. Developed promotional programs to optimize revenue levels. Education 1 1977 Southern University Baton Rouge State , USA Bachelor of Arts : Music Music Bachelor of Arts degree : Music Music Completed Dale Carnegie Sales and Management Training. A ended numerous self funded training seminars to aid in my career development.

FINANCE

INFORMATION TECHNOLOGY SPECIALIST Summary Over twelve years of experience providing high quality consulting and technical assistance to home and business end users. As a field service technician since late 2004, I am able to install, repair and maintain many types of Point of Sale register equipment as well as servers, networking and related peripherals. With an ability to integrate computer skills, customer support experience and related education I thrive to exceed technical, business, and customer expectations. A long time hobby of mine is demonstrating electronics in retail stores. I really enjoy in-store demonstrations, direct sales and training sessions with employees. Continuing to improve myself is very important to me. I feel being professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, the ETA, FEMA and other bodies allows me to think outside the box and create a custom solution that best fits the client's needs. Highlights Exceptional telephone etiquette Vast technical knowledge Troubleshooting proficiency DHCP/DNS Ethernet and Firewall proficient CompTIA A+, Net+ Accomplished with mobile devices Technical help desk experience Database servers Excellent problem solving skills Microsoft Office Specialist Drive duplication and imaging knowledge Adept at Troubleshooting Accomplishments Multiple technical awards for work performance.Consistently received a 100% rate of customer satisfaction.Oversaw a decrease in average daily Help Desk tickets by almost 100% Work Experience Information Technology Specialist 02/2012 to Current Company Name City , State Service and maintain numerous makes, models and types of equipment, including client servers, workstations, laptops and peripherals. Install and maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems of which I am familiar with StorageCraft, Datto, VEEAM and Intronis, and business class cloud backup solutions. Offer business assessments ranging from DLP best practices to Wired / Wireless Network Infrastructure Audits to FINRA/HIPPA/PCI Compliance audit and testing. Currently provide support for more than 480 Windows based devices and 44 Windows/VMware servers. IT Systems Administrator 09/2008 to 05/2012 Company Name City , State Responsible for all maintenance on 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, the telephony/VOIP/POTS systems, T1/network troubleshooting in a multi-building environment as well as providing end user assistance and training to sales, service and management teams. Manage Windows Server 2003 with Active Directory and policies. Maintain AutoBase CRM database and Reynolds & Reynolds Repair Order writing system. Maintained a WiFi network for the technicians to use Toyota Technical Services. Performed all preventative maintenance on laser and dot matrix printers. Responsible to coordinate, purchase and install all new technology and assist outside vendors with technology related needs. I assisted the Used Car Manager with taking photographs and uploading to website & overlay of information on photos. Field Service Technician II 12/2009 to 10/2011 Company Name City , State Perform field service work on IBM servers, IBM/Lenovo desktops and IBM Point-of-Sale POS) equipment as well as repair Lexmark monochrome and color laser printers. Responsible for repairs and diagnosis on other brands such as Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems & Ateb Rx. Responsible to install and troubleshoot networking equipment ranging from wired switches to wireless access points,setup & troubleshoot/repair IBM pSeries RS/6000 servers and peripherals. Break/Fix technician, no escalation. Responsible for company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts and full van inventory. 24/7 On-call position with overnight priority calls. I was the territory Senior Technician and successfully trained a new employee. Kodak Imaging Expert / Field Marketing Specialist 03/2006 to 12/2009 Company Name City , State I was responsible to engage and train sales associates and customers in large retail stores by organizing training events, presentations and role playing demonstrations. Tasked with increasing consumer brand awareness by selling and demonstrating Kodak products, merchandising and organizing Kodak camera and peripheral displays, and assisting with fourth quarter "Black Friday" sales events. I was rewarded each year after the sales figures were totaled for surpassing my sales goals. I enjoyed demonstrating Kodak because everyone knows Kodak, and the products were simple to use, yet produced superior photographs, prints and images. Merchandising / Marketing Specialist 10/2005 to 12/2007 Company Name City , State Worked for several divisions of ActionLink concurrently: Merchandising, Marketing and Training. In-Store marketing, merchandising and sales of technical hardware and services, such as Dell, Sprint, Logitech and Garmin. Set up plan-o-grams (POG), live units and security for sensitive equipment. Self-managed, drove own vehicle, recorded mileage. Received shipments at home and position required extensive planning before set up could begin. Digital Imaging Specialist 08/2005 to 03/2006 Company Name City , State Retail sales of digital, 35mm, and DSLR cameras and accessories. Helped promote brand awareness for targeted brands, and new features of the cameras. Trained customers on digital camera features and specifications, provided hands-on demonstrations and short photo seminars for anyone interested. I assisted in prepping store for "Black Friday" sale promotions, starting at 3:30am. I always completed the sale by walking customer to register, thanking them for the business and inviting them to come back with their purchase and show it off; many did! Seasonal position for Q4 and overstock through March. Business Machines Sales Associate 09/2002 to 07/2005 Company Name City , State Retail sales of computers, office supplies, electronics and related peripherals. Assisted. customers with printers, monitors, desktop & laptop computers, GPS and digital cameras. I was able to assist in in all departments of the store, ran the Copy Center when associates called out, made cardboard bales and used pallet jacks. I was responsible for repairing customer computers in-store and worked as store computer technician before the Easy Tech program was rolled out. I was asked by management to assist in taking a proper inventory in a nearby store plagued with inventory discrepancies, and later was tasked by district management to assist in the final stages of building, "plan-o-gramming" and stocking the Monticello, NY Staples location. I received numerous "S" pins which signify outstanding customer service being reported to corporate. Education GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician : Technology 2014 Ashworth College City , State , USA GPA: Delta Epsilon Tau Honor Society, Alumni Society Delta Epsilon Tau Honor Society, Alumni Society Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses : Technology 2010 Ashworth College City , State , USA Associate of Arts and Sciences (A.A.S : Business Administration, Management and Operations Business Management Club 2009 SUNY Orange City , State , USA Business Administration, Management and Operations Business Management Club Skills Sales Software: Salesforce.com, TapScan CMS: Joomla, WordPress Desktop Publishing Software: Photoshop, Illustrator Plethora of hardware repair and diagnostic skills Experienced Desktop Support and trainer

INFORMATION-TECHNOLOGY

RESEARCH MOLECULAR/RESEARCH MICROBIOLOGIST/RESEARCH ECOLOGIST (RESEARCH ASSOCIATE) Professional Summary Fully credentialed LPN with experience providing compassionate care in a hospital environment. Experienced LPN licensed in AZ with strong clinical and people skills. Core Qualifications Wound care expertise Clinical training Wound cleaning/care ability Strong medical ethic Strong clinical judgment Advanced Cardiac Life Support (ACLS) certification CPR/BLS certified Drug administration trained Talent in obtaining/charting vital signs Problem resolution ability Enthusiastic caregiver Patient/family focused Practiced in sterilization techniques AED certification Abides by infection control standards Accomplished in colostomy care Patient positioning understanding Experience July 2012 to July 2015 Company Name City , State Research molecular/Research Microbiologist/Research Ecologist (Research Associate) Inspected, tested and measured materials, products and installations to spec. Analyzed and interpreted blueprints, data and manuals to determine precise specifications. Recommended corrective actions to minimize rate of product defects. Weighed raw data, reviewed parts history and organized results prior to quality analysis. Analyzed manufacturing data against functional design and expected quality results. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Implemented testing of highly available COTS applications in both Windows and Linux environments. Led cross-functional team evaluations of production metrics and test results. Documented, filed and maintained proper inspection records and quality assurance documents. Conducted material inspections of incoming aircraft. Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs Identified and analyzed public health data to develop relevant programs and policies. Drafted and revised reports, articles and background papers. Wrote CDC reports on effective prevention and intervention initiatives adopted by the agency. Conducted experiments to achieve research goals Created technical and research documents such as environmental impact reports. Analyzed the environmental conditions affecting plants and animals. Demonstrated individual and team laboratory tests. Developed effective working relations with groups, individuals, agencies and the public. Created data using wet lab molecular techniques. Designed and directed experiments using multiple wet lab molecular techniques. Directed several molecular cloning projects. July 2012 to April 2013 Company Name City , State Caregiver Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Maintained a clean, orderly and well-stocked environment. July 2009 to March 2012 Company Name City , State Department Manager Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that allmerchandising standards were maintained on a daily basis. April 2003 to June 2009 Company Name City , State Service Director Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Maintained a 95% customer service satisfaction rating. Organized work records and filed reports. Reviewed the work of 20 auto mechanics. Guided mechanics with decisions concerning repair and replacement of parts. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Served as mentor to junior team members. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Effectively controlled the release of proprietary and confidential information for general client lists. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Education 2015 Brown-Mackie College City , State , USA LPN Certificate 3.5 GPA Coursework in Nursing 2001 Phoenix College City , State , USA EMT-B Certificate 3.7 GPA Coursework in EMT-B Professional Affiliations Board Member Camp Verde Chamber of Commerce Personal Information My long-term goals involve growing with a company where I can continue to learn, take on additional responsibilities, and contribute as much of value as I can. Certifications Licensed LPN EMT-B Publications HIPPA Diabetes Type 2 Skills Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking Computer Hand and power tools Community Service Habitat For Humanity Toys for TOTS Toy Collection

AGRICULTURE

ACCOUNTANT Summary Accounting professional with twenty years of experience in inventory and manufacturing accounting. Ability to fill in at a moment's notice, quickly mastering new systems, processes and workflows. Take charge attitude, ability to work independently, recommend and implement ideas and process improvements. Skills Microsoft Office Excel, Outlook and Word, SAGE 100, Ramp (WMS software) and Syspro (ERP program) Experience Company Name City , State Accountant 04/2011 to 05/2017 Performed general accounting functions, journal entries, reconciliations and accruals. Completed monthly assigned account analysis (compared to budget and prior periods) and reconciliations as well. Participated in monthly, quarterly and annual financial closing processes. Participated in the annual budget process. Researched and approved all credit memos and debit memos to be issued (returns, damages, mispicks and price discrepancies). Implemented and oversaw RGA spreadsheet for returns used by customer service, accounting and upper management. Initiated and tracked claim process with carriers for damages. Built relationships with other departments including logistics, planning, customer service and sales. Participated in identifying and executing the company's business process improvement efforts and assisted management with special assignments and projects. Assisted in preparation of bank audits and annual external audit. Maintained full accounting functions of 3 subsidiaries Inventory. Approved all inventory transactions for all four warehouses. Only employee who could process any inventory transactions; such as, adjustments and transfers for NJ warehouse. Other three warehouses need approval from me prior to making any adjustments to their inventory. Processed daily receipt of goods for corporate headquarters and our three 3 PL locations in GA, TX and NV. Monthly inventory reconciliation of all 4 warehouses including researching and addressing discrepancies. Initiated cycle count requests and reconciliation for all 4 warehouses. Organized and managed the year-end physical inventory count, analysis, and reconciliation at onsite warehouse. Analyzed and reconciled the physical inventory data from our other three 3 PL locations. Company Name City , State Inventory Control Manager 01/2008 to 01/2010 Became an expert user and handled rollout and training of a new ERP system (Syspro). Trouble shot the new systems which propelled efficiency gains and significant time- and cost-savings. Handled the purchasing and receiving of raw and semi-finished material, tools, supplies and any services necessary for manufacturing. Post take over, rebuilt trust with vendors / suppliers, repairing damaged relationships by ensuring timely, correct payments for all goods/services received saving the company in late fees and COD costs. Continuously renegotiated payment terms with suppliers/vendors resulting in improved cash flow and helped to facilitate the company's return to profitability. Updated computer files to ensure the accuracy of inventory levels. Processed work and completion dates; compiling progress of work reports and analyzing costs. Reported slow moving inventory and initiated actions to reduce effective inventory. Conducted cycle and year-end physical inventory counts. Successfully handled responsibilities which included inventory, purchasing and work order. Company Name City , State Accounting Manager 01/1995 to 01/2008 Prepared all relevant documentation and submitted data for auditors during corporate takeover in 2008. Designed and generated all monthly and Ad Hoc analytical reports. Analyzed cost control, providing timely and frequent financial information that supported corporate goals and objectives. Prepared monthly general ledger entries, reconcile G/L accounts to subsidiary journals or worksheets and posted monthly G/L journal entries. Posted month end sale tax entries to state sales tax worksheet; reconciled month end balance to G/L resolving any differences. Managed the payroll function which was outsourced to ADP. Recorded and tracked receipts and disbursements. Reconciled bank and credit card statements. Preparation of monthly, quarterly and annual financial statements; while working closely with external accounting firm. Maintained and oversaw all human resource activities including annual health insurance negotiations. Defined, developed and streamlined company's processes. Maintained MAS90 database to assure accuracy and furnished manufacturing with reports that were praised for their accuracy, user-friendliness and timeliness. Company Name City , State Full Charge Bookkeeper 01/1993 to 01/1995 Education and Training B.S : Business Administration Accounting Montclair State College Business Administration Accounting Skills accounting, general accounting, accruals, ADP, Ad, balance, budget, business process improvement, cash flow, closing, cost control, credit, customer service, database, debit, documentation, ERP, financial, financial statements, general ledger, human resource, insurance, Inventory, inventory levels, logistics, MAS90, Excel, Microsoft Office, Outlook, Word, negotiations, payroll, PL, processes, progress, purchasing, receiving, repairing, researching, SAGE, sales, spreadsheet, tax, year-end

ACCOUNTANT

TEACHER Interests RANGOLI DANCE COMPANY Los Angeles, CA Lead/Post-Graduate Company Dancer 2004 - Present *Graduated with a solo dance debut and performed in over 15+ large scale productions *Worked alongside world-renowned dancers from India and the United States *Lead the company through matters involving choreography and aesthetics as a senior dancer *Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney® *Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA Vice President of Youth Committee and Volunteer Sep 2010 - Present *Volunteered at religious, community, and fundraising events as a committee member *Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event. *Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc. *Participated in plays, performances, and international shows to fundraise for the organization *Received Community Service Award in 2016 for participation and time spent volunteering * * LAKEVIEW SENIOR CENTER Irvine, CA Vice President of Volunteer Group Sep 2012 - June 2016 *Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks *Put on events, games, holiday crafts to entertain and act as a support system *Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues Experience Company Name February 2016 to June 2016 Teacher City , State Taught children with Autism music, dance, and art to build their focus and everyday skills. Studied about each student's medical needs and specific skills they needed to improve on. Created relationships with the parents to offer support and provide personal downtime for them. Company Name December 2015 to July 2016 Teacher and Company City , State Assisted with teaching classes in a variety of styles such as Bollywood, Bharathanatyam, Fusion, etc. Choreographed pieces for performances and private classes. Performed at various events and with organizations for fundraising. July 2013 to September 2013 Intern Worked alongside nurses in Hoag Hospital for 20+ hours in acute care, vital signs, aide in central service/supply, dietary, physical therapy, pediatrics, and urology. Studied body mechanics, biology, general chemistry/biochemistry, to patient rights, patient care skills, personal skills related to hospital surroundings and basic laboratory skills in classroom setting. Completed Cardiopulmonary Resuscitation (CPR) Certification through the course, emergency skills, career options and opportunities. COASTLINE REGIONAL OCCUPATIONAL PROGRAM-NURSING City , State Education and Training CALIFORNIA STATE UNIVERSITY May B.S : Chemistry City Chemistry 3.65 Survey of Chemistry, Introduction to Crime, Law and Justice : Biology General Chemistry Biology General Chemistry Skills acute care, art, Autism, basic, biochemistry, biology, Chemistry, CPR, focus, fundraising, Law, patient care, pediatrics, physical therapy, Resuscitation, teaching, urology, vital signs Additional Information LEADERSHIP AND ACTIVITIES RANGOLI DANCE COMPANY Los Angeles, CA Lead/Post-Graduate Company Dancer 2004 - Present *Graduated with a solo dance debut and performed in over 15+ large scale productions *Worked alongside world-renowned dancers from India and the United States *Lead the company through matters involving choreography and aesthetics as a senior dancer *Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney® *Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA Vice President of Youth Committee and Volunteer Sep 2010 - Present *Volunteered at religious, community, and fundraising events as a committee member *Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event. *Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc. *Participated in plays, performances, and international shows to fundraise for the organization *Received Community Service Award in 2016 for participation and time spent volunteering * * LAKEVIEW SENIOR CENTER Irvine, CA Vice President of Volunteer Group Sep 2012 - June 2016 *Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks *Put on events, games, holiday crafts to entertain and act as a support system *Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues

TEACHER

CONCIERGE/DOORMAN Summary Experience working in concierge, military, general office, international & domestic shipping. Excellent interpersonal communication, customer service, and office support skills. Windows/DOS, MS Office, Data Entry, Internet and Internet Research Skills. Skills Friendly & Informative with residents, guests, and staff. Quick to respond. Strong sense of accountability. Achieves business and individual developmental goals. Able to handle medical emergencies & technical problems in a calm and professional manner. Commitment in outstanding customer service. Very flexible work ethic. Experience 11/2014 to Current Concierge/Doorman Company Name － City , State Provided professional and consistent concierge service to residents, visitors and contractors. Respond to email communications, answer inquiries and offer suggestions. Efficiently handle large call volume inquiries from tenants/guests. Assist with administrative duties such as light copying & fax requests and other requests as needed. Provide updated information for local restaurants, special events, transportation etc. Monitor lobby traffic and alerting residents of deliveries and arriving guests. Provide all other job duties as requested by administrative/management staff. Record and deliver messages to residents, management, leasing, and relieving concierge. Provide guests with information on valet and housekeeping services and ensure that additional housekeeping requests are fulfilled. Activate or deactivate remotes or keys for guests checking in and checking out. 12/2007 to 11/2013 Aviation Ordnanceman Company Name － State Handle and service weapons and ammunition carried on Navy aircraft. Inspecting, maintaining and repairing the aircraft's mechanical and electrical armament/ordnance systems. Stow, assemble and load aviation ammunition that may include anything from aerial mines and torpedoes to missiles and rockets. Service bomb, missile and rocket releasing and launching devices, and service aircraft guns. Assemble and test air-launched guided missiles, and supervise the operation of aviation ordnance shops, armories and stowage facilities. 01/2005 to 11/2007 Office Assistant Company Name － City , State Perform receptionist duties when needed. Maintain trusting relationships with suppliers, customers and colleagues. Sort and distribute mail in a timely manner. Resolve office-related malfunctions and respond to requests or issues. Create and update records ensuring accuracy and validity of information. Education and Training Sep 1999 High School Diploma : International Business Jacqueline Kennedy Onassis － City , State International Business Skills administrative, administrative duties, copying, Customer Service, email, special events, fax, Inspecting, mechanical, medical emergencies, mail, office, weapons, Navy, Quick, receptionist, repairing, transportation, typist

AVIATION

INTERIM MEMBERSHIP DIRECTOR Professional Profile Highly responsible and dedicated professional with a proven record of success in member engagement and experience. Excellent manager of both large groups and small teams. Works well in groups. Volunteers own time.  Able to multitask effectively and handle evolving job priorities. Superior organizational, leadership and interpersonal skills. Successful in hiring and retaining highly motivated and member oriented employees. Qualifications Human resources experience Relationship builder Skilled motivator Highly dependable Microsoft word, excel, outlook proficient Oranized Trustworthy Team Player Volunteer Works well under pressure Energetic personality Relevant Experience Process Improvement Updated and created new departmental procedures. Assessed organizational training needs. Experience Company Name City , State Interim Membership Director 02/2016 to Current Oversee Welcome Desk and sales team Work and collaborate with the Municipal Services Assistant with the city of Morgan Hill Work and collaborate with the Director of Member Engagement with the YMCA Mentor and develop Welcome Desk staff Rebuild and establish trust and support with Welcome Desk staff ​Track tours given and tours closed Assess and apply financial aid to members Interact and engage with members ​ Company Name City , State Health and Wellness Director 05/2015 to Current Oversee 65 direct reports and the day to day operations in the fitness center and group fitness program.  Actively participate and co-chair the Health and Wellness cabinet with all 11 branches of the Silicon Valley YMCA association Prepare weekly  sub schedule and quarterly schedule changes  for group fitness Track and maintain wellness coaches, group fitness instructors and personal trainers hours in ADP Oversee Health and Wellness Coordinator job duties  Mentor and develop Health and Wellness Coodinator Develop and grow all fitness staff by successfully preparing and tracking goals and provide training and leadership opportunities Oversee fitness department budget, research and purchase expenses and maintenance for the fitness center and equipment and manage expense reports Coordinate and execute programs and projects as assigned by AED Conduct phone screening and interview candidates for wellness coach, group fitness and personal training positions Conduct auditions for Wellness Coach, group fitness and personal training candidates  Successfully participate and support staff campaigner volunteer between all  fitness staff and exempt staff 2012-present Volunteer and assist with the YMCA Annual Giving Campaign 2012-present Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections Collaborate, lead and support leadership staff as well as front line staff to strengthen the partnership between the City of Morgan Hill and the YMCA Created and developed the CRC staff in-service agenda with other leadership team members 2012-present Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness Developed a working relationship with both city of Morgan Hill and YMCA maintenance teams to ensure quick and timely response to any issues that arise in the fitness center, group fitness studio or with the equipment on the fitness floor and group fitness studio Company Name City , State Health and Wellness Coordinator 10/2012 to 05/2015 Oversee 17 direct reports and the day to day operations in the fitness center Prepare monthly calendar scheduling for wellness coaches shifts and monthly calendar scheduling for wellness appointments for members Track and maintain coaches hours in ADP Track all wellness coaches end of shift reports, member engagement, wellness appointment percentages and wellness coaches FitLinxx triggers Develop and grow wellness coaches by successfully preparing and tracking goals for each wellness coach and provide training and leadership for each wellness coach Work closely with the Health and Wellness Director with the fitness department budget, research and purchase minor expenses and maintenance for the fitness center and manage expense reports Created and implemented the CRC Youth calendar and oversee Mini Me and Youth Fitness activities Coordinate and execute programs and projects as assigned Conduct phone screening and interview candidates for wellness coach positions Conduct auditions for Zumba and UJamm candidates for group fitness Successfully participate as staff campaign liaison between all group fitness staff and exempt staff for the past 3 years Volunteer and assist with the YMCA Annual Giving Campaign for the past 3 years Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections Created and developed the CRC staff in-service agenda with other leadership team members for the past 2 years Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness Actively participate in the Health and Wellness cabinet with all 11 branches of the association Developed a working relationship with Danny and Fred to ensure quick and timely response to any issues that arise in the fitness center or with the equipment on the fitness floor Work with and assist Health and Wellness Director with group exercise tasks as needed: sub list, group fitness class schedule, auditions and communication with instructors. Company Name City , State Group Fitness Instructor 10/2010 to Current Cultivate positive relationships with participants by interacting with them during group fitness classes. Explain the use of exercise equipment to all participants, prioritizing safety at all times. Greet all members in a professional and friendly manner. Develop safe and effective exercise programs for all members. Assess individual progress and suggested appropriate changes. Immediately report any damaged or broken equipment. Teach a variety of group exercise classes, including Kick Boxing, Turbo Kick, Pilates, Body Pump, TRX,RIP, Step, Boot Camp, Zumba, Zumba Kids and Zumba Gold. Explain exercise modifications to participants with a history of injury. Company Name City , State Manager 04/2001 to 07/2010 Performed all scheduling of staff Prepared and executed all payroll and commission of staff Prepared and tracked all inventory and sales of merchandise Provide training and leadership for staff Prepared and executed all cash, checks and credits paid for deposit Researched and purchased all equipment and parts Conducted phone screenings and interviews for all new hires Acted as liaison between employees and CEO Prepared and conducted all staff meetings Worked with the city of Nampa with Chamber of Commerce events. Education Bachelor of Arts : Liberal Arts 2003 Northwest Nazrene University , City , State Liberal Arts Credentials CPR, First Aid and AED YMCA Diabetes Prevention Program YMCA Child Abuse Prevention FitLinxx Various group fitness certifications ​

FITNESS

OUTSIDE MACHINIST Summary I am responding, with great interest, to the advertisement for a Carrier Overhaul Network Scheduling position.  I would be an ideal match for this position. I am a 15 year military veteran that served his country with hard work and dedication.  I am looking forward to bringing trades to your company, in addition to my extensive professional experience, I have a ton of experience in carrier overhaul planning, scheduling, and administrative skills. My broad background makes me an excellent candidate for this position. I look forward to meeting with you in person to further discuss my qualification. Thank you for your time and consideration. Work Experience 12/2012 to Current Outside Machinist Company Name － City , State I am skilled in the installation of propulsion machinery, sea valves, steering gear, anchor handling equipment, elevators, pumps, ventilation fans, and weapons systems.  In the process of installing this equipment, experience is gained in the use of math, blueprints, precision tooling, and portable machine tools.  I have also become familiar with the procedures for precision line boring, precision alignment of machinery, bearing fitting, machinery assembly, surface machining, precision reaming, and machinery and weapons testing. 11/1996 to 01/2012 Aviation Ordnanceman Company Name － City , State While assigned to the USS NIMITZ (CVN 68), from December 1997 to March 2004 as a 3M Zone Inspector during a 3 year Refueling Carrier Overhaul period, I was directly responsible for coordinating the efforts between 300 shipyard workers and 25 Navy Officers and Chiefs for over 40 Navy ship zones in which was recognized for maintaining an 85 % on time delivery rate.   While assigned to the USS CARL VINSON (CVN 70), from April 2004 to January 2007 as the Work Center Control Representative for Weapons Department; I prepared, controlled, documented, planned, and accounted for over 250 work candidates required for reentry work onboard the carrier in the shipyard.  Also I coordinated the work activities between the Navy, shipyard, and other subcontractors  for multiple systems and equipment that have been expected and turned over to the Navy ahead of schedule. While assigned to NAS Patuxent River form January 2007 to May 2010 as the Leading Petty Officer of Armament Weapons Support Equipment, supervising 17 military and 12 contract civilians responsible for custody and upkeep of 309 IMRL items valued at $4.7 million.  The 17 personnel assigned process 300 maintenance actions quarterly IAW the Naval Aviation Maintenance Program, to ensure the availability of the Safe and Ready For Issue equipment for 50 tenant commands. ​ While assigned to the USS Harry S. Truman  (CVN 75 ), from May 2010 to January 2012 as the Ship Safety Petty Officer.  Assists the Ship Safety manager in coordinating the implementation of the Navy Occupation Safety and Health (NAVOSH) Program, Traffic Safety Program, Recreational, Athletics and Home Safety Program.  Performs administrative and record keeping functions in support of the command safety organization.  Identify hazards, unsafe work practices, and health conditions.  Assists in the evaluation of workplace hazards, including periodic workplace monitoring.  Prepares various safety and mishap reports, maintains hazard abatement program documentation, and aids in mishap investigations, Highlights  Has been maintaining a Secret level security clearance for over 10 (2002-2012) years while dedicated to the United States Navy.  Has been maintaining a Secret level security clearance for over 3 (2012-2016) years while employed for Huntington Ingalls Industries. Education 09/21/2012 Tidewater Tech School of Welding GPA: 3.83 President's Award: June and September, 2012. Dean's List June and September 2012. 3.83 President's Award: June and September, 2012. Dean's List June and September 2012.   ​ Skills Shielded Metal Arc Weld: Flat, Vertical, Horizontal and Over-head position. Flux Core Arc Weld : Flat, Vertical, Horizontal position.  Administrative, Inspection, Inventory, Maintenance Schedules, Weapons, Navy Publications, Record Keeping, Safety, Schematics, Test Equipment.

AVIATION

FINANCE DIRECTOR Experience Finance Director 04/2014 to Current Company Name City , State Merck Global Capital Investment Planning & Reporting. Responsible for the forecasting, planning and reporting of Merck Capital Investments (2014 Budget = $1.7B) in support of all divisional areas. Harmonize and streamline capital project tracking and approval procedures. Led a total team of 12 professionals, having both Finance and Engineering backgrounds. Finance Director 01/2013 to 03/2014 Company Name City , State Americas & Merck Consumer Care Mfg Operations Responsible for the development of budgets, forecasts, long range plans, inventory & capital reporting for all manufacturing plants in North America (gross spend of ~$1B), and for my first 3 months, Latin America Oversaw a '14 budget that delivered 10% labor & overhead standard cost productivity Developed a clear, highly collaborative budget COGS review process with MCC Finance to ensure transparency and integrity in the MCC-specific productivity handoff. Led a total team of 18 professionals, spanning the US, Puerto Rico and Canada. Associate Finance Director 04/2011 to 12/2012 Company Name City , State Biologics Product Lifecycle & Sourcing / BMSC Oversaw the development of the annual budget, quarterly forecasts (total consolidated budget = $165M) for the Biologics Commercialization area, which focuses on bringing product mfg processes from the lab scale to commercial production scale; analyze financial variances & performance trends and communicate issues to the VP, Biologics Mfg and Exec Director, BMSC. Provide financial & economic analysis to support strategic decisions for Merck's biologics programs, including production siting analysis (i.e. make vs buy), capital expenditures, market entrance strategies and cost reduction initiatives Regularly collaborate with and influence colleagues from multiple areas including Supply Chain Management, Procurement, Marketing, and Tax to deliver beneficial recommendations to Merck Sr. Leadership Serve as the primary Merck financial liaison for a key contract manufacturing relationship Lead and develop a staff of 1 Sr. Financial Analyst. Finance Manager 02/2008 to 03/2011 Company Name City , State Merck Manufacturing Division (MMD) Planning, Reporting & Analysis Oversaw the development of the MMD annual budget, quarterly forecasts (total consolidated budget = $10B, having $2B direct P&L impact); analyze financial variances & performance trends and communicate divisional issues to the President, Merck Manufacturing and his direct reports. Established process and tools required for the MMD 5-yr long range operating plan. Process focused on major business initiatives/drivers and can easily be scaled to incorporate more or less level of detail as needed Managed the annual budgeting and quarterly forecasting for MMD's Restructuring program; reviewed performance & variances with Corporate Finance management & external auditors, processed quarterly accelerated depreciation for assets totaling over $200M across multiple sites Created method to calculate manufacturing variances requiring capitalization on a global basis (impacting over 20+ sites); established variance tracking & control mechanism to ensure balance sheet accuracy and support non-current inventory reporting Served as primary point of contact with Corporate and other Merck divisions; addressed ad-hoc requests regarding audit, statutory & management financial reporting and other business needs Temporarily assumed responsibility for the MMD HQ Finance team as a result of an unexpected 4-month medical leave for the Director, MMD HQ Finance, leading a team of 2 analysts. Finance Manager 05/2007 to 02/2008 Company Name City , State Implemented standard financial reporting processes & procedures for the Merck Manufacturing Division. Provided regional financial support to the North American & Latin American plants (~15 sites) for the annual budget and quarterly forecasts; prepared performance summaries and variance analyses for the Senior VP, North & Latin American Operations. Coordinated the worldwide 2008 budgeting cycle for the Merck Manufacturing Division, including the establishment of universal calendars, templates, guidance communications. Supervised staff of 3 analysts. Senior Financial Analyst 04/2006 to 04/2007 Company Name City , State Sales & Marketing Prepared the annual budgets and numerous scenario analyses for the Cordis Neurovascular US Sales & WW Marketing groups: ~$20MM in spending. Performed budget variance analyses to understand drivers of spending change Analyzed price-volume mix impact on sales performance, as well as royalties, sales force commissions, product pricing for potential contracts and sales reserves Simplified methodology for managing co-promotion activities with another Cordis franchise while providing adequate commissions to sales force Automated headcount reporting tools using Excel macros. Senior Financial Analyst 06/2004 to 03/2006 Company Name City , State Prepared the annual budgets for the West Point Quality Organization (WPQO) and Vaccine Tech & Engineering group (VTE): ~$100MM in combined spending. Revised monthly financial forecasts based on changes in business drivers, performed variance analysis & presented financial performance metrics to WPQO and VTE Vice-Presidents and their direct reports monthly. Implemented new Excel-based models to streamline the monthly forecast and annual budget data collection process. Developed an Excel-based headcount reporting model for the WPQO to simplify efforts to meet corporate requirements. Financial liaison for Six Sigma project team to determine lab supply efficiencies. Served on Finance Recruiting teams to identify talent at the 2004 and 2005 National Black MBA Conferences. Senior Internal Auditor 07/2002 to 06/2004 Company Name City , State Evaluated the adequacy and effectiveness of Merck's internal control environment through identifying significant business risks and conducting detailed testing of critical business processes. Supervised audit teams during 3-week fieldwork engagements, and prepared written reports of audit findings and recommendations for senior management. Completed 11 audit assignments as the Auditor-in-Charge. Recognized and shared best practices for improvement throughout Merck's worldwide operations. Participated in audits of international subsidiaries, divisional entities, corporate, and third parties. Developed audit recommendations and implementation plans in collaboration with entity management teams and Client Audit Directors in order to mitigate potential risks. Worked with domestic departments and international subsidiaries to enhance their internal control documentation to assure Sarbanes-Oxley compliance. Education Master of Business Administration : Finance May 2002 UNIVERSITY OF MARYLAND - COLLEGE PARK Robert H. Smith School of Business GPA: GPA: 3.73 Finance GPA: 3.73 Bachelor of Arts : Chemistry Mathematics and Chinese May 1998 NEW YORK UNIVERSITY GPA: GPA: 3.93 UNCF - Merck Undergraduate Science Research Scholarship for Minorities GPA: 3.93 Chemistry Mathematics and Chinese UNCF - Merck Undergraduate Science Research Scholarship for Minorities Skills streamline, ad, balance sheet, Basic, budgeting, budgets, Budget, business processes, capital expenditures, Cognos, Conferences, contracts, Corporate Finance, cost reduction, Client, data collection, documentation, drivers, economic analysis, Essbase, senior management, Finance, Financial, Financial Analyst, financial forecasts, financial reporting, forecasting, Hyperion, inventory, Investments, JD Edwards, Latin, Leadership, Lotus Notes, Director, macros, managing, Mfg, market, Marketing, MBA, Access, Excel, Microsoft Office Suite, PowerPoint, Win98, Word, pricing, processes, Procurement, promotion, Quality, Recruiting, reporting, Sales, SAP, Sarbanes-Oxley, Six Sigma, Spanish, strategic, Supply Chain Management, Tax, Vaccine, variance analysis, Vista, written

FINANCE

INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER Summary A versatile, analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations. Thrives on challenge and solves problems with creativity and persistence. A data-driven team leader skilled in both producing and communicating results. Experience Information Technology Consultant, Managing Member January 2017 to Current Company Name － City , State Worked with product designers and product managers to design user interactions in applications. Envisioned inspired new products, features and flows.  Answered user inquiries regarding computer software and hardware operation. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Set up equipment for employee use.  Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Chief Technology Officer, Partner August 2015 to January 2017 Company Name － City , State Successfully re-branded established dealership, launched new eCommerce website, added six new lines of vehicles, and created new customer engagement strategies. Developed sales and marketing strategy and directly managed over 15 full-time and part-time staff. Streamlined processes in Sales and Service departments using new technology. Managed legal and security policies such as loss prevention and DMV compliance. Negotiated and secured corporate partnerships, including vehicle and trailer maintenance for FreshDirect.com's same-day product (FoodKick).  CTO, Partner May 2012 to August 2015 Company Name － City , State Provided IT solutions targeting small and medium size businesses in the New York metro area.  Solutions to include: Infrastructure/ Network design and impletation, server based technologies and remote support services. Clients included: Bronx Museum of Arts, Cava Construction, Leftfield Pictures. IT Manager August 2010 to May 2012 Company Name － City , State Managed a staff of ten IT support staff, which provided support for all users employed within Ogilvy North American offices. Constantly developing new standards and IT policy's to improve support reaction time. Key Accomplishment: Lead architect for migrating all Lotus Notes and MS Exchange users to Cloud (Google) Mail. Gathered and analyzed performance metric data.  Education and Training BS : Print Production, Graphic Design Computer Science , 1993 St. John's University Print Production, Graphic Design Computer Science Technical Skills Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print advertising, print production, processes, Sales, upgrading, video post production, website

INFORMATION-TECHNOLOGY

SENIOR CONSTRUCTION PROJECT MANAGER Summary Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction. Highlights Permit processing Building codes and regulations Safe job site set-up Site safety coordinator Organized and detail-oriented Baseline schedules creation MS Office proficient Project budgeting Cost control Superb management skills Accomplishments Managed a $ [Amount] project, while supervising a team of [Number] workers. Led the construction of a new [Number] home construction project. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Senior Construction Project Manager , 08/2015 to 05/2016 Company Name － City , State Directed construction projects with budgets up to $5M working alongside USAF, USACE and NASA clients along with vendors, consultants, and technical specialists. Prepared and provided schedule progress reports and analysis on a bi-monthly basis. Contributed to the planning, scheduling of assignments, cost engineering, procurement of equipment and materials along with budget administration and application for payment requests. Supervised civil infrastructure scope of work, including bot not limited to, structural foundation modification to existing piles, perimeter footings, stem walls and new foundations for new structures and equipment along with installation electrical conduit and mechanical piping systems. Provided the supervision of various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new facilities. Construction Project Manager , 12/2012 to 05/2015 Company Name Operated as a project technical expert for assignments with budgets up to $15M required for the development and integration of all activities associated with established and maintained ground systems along with baseline architecture for space flight. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Reviewed NASA contracted A/E designs and construction rough order of magnitude as well as coordinating the scope of work with architects and engineers. Organized the development and coordination of multi-disciplined scope of work construction cost including conceptual estimates, equipment and material takeoffs and bid proposals. Focused on budget management and cost control, as well as timeline management to ensure client satisfaction. Managed multiple building tradesmen and various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment, potable and waste water plumbing systems, coatings and corrosion control along with civil infrastructure to coordinate and execute the construction of new facilities and modification to existing structures. Negotiated contracts and evaluated change order requests of vendors and subcontractors. Performed job-site walk-downs to verify progress of scheduled activities and analyzed possible subcontractor change orders and/or schedule impacts. Project Manager/Construction Engineer , 09/2009 to 12/2012 Company Name Directed projects with budgets up to $85M, working with federal and private sector clients along with vendors, consultants, contractors and technical specialists. Contributed to the planning, scheduling of assignments, design, and cost engineering. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Provided technical oversight to designers and technical support staff. Executed the project scope of work with the use of various abilities such as, the preparation of conceptual drawings, life/safety plans and contract drawings along with specifications and safety requirements for the construction of new buildings and/or modification to existing facilities. Provided the supervision of various contractors including but not limited to, mechanical equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new buildings and industrial structures along with modification to existing facilities. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Project Engineer V - Architect , 03/2003 to 09/2009 Company Name Lead project technical expert for projects with budgets up to $25M required for development and integration of all design and construction activities associated with established and maintained ground systems and baseline architecture for space flight. Reviewed government contracted A/E project designs and provided construction oversight related to the most current engineering and construction industry practices. Provided design and construction documents to implement state-of-the-art construction methods and techniques for repairs and/or replacement of civil, structural, and architectural systems with respect to the best and current engineering and construction industry practices for implementation. Developed the NASA and USAF construction scope of work required to rehabilitate, renovate, modernize, or provide new ground systems and baseline architecture for ground operations at Cape Canaveral Air Force Station and Kennedy Space Center, Florida. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Coordinated and performed schedule integration of utility outages and connections along with conducting walk-downs of existing infrastructure with the operation and maintenance personnel. Education Bachelor of Architecture Montana State University (MSU) － City , State Microsoft 40-hour Office Suite Certification Microsoft Project Certification OSHA 30-hour Construction Safety and Health Program OSHA 10-hour Fall Arrest System and Fall Protection Equipment Program Skills ADA, Air Force, art, budget management, budgets, budget, building codes, bi, Construction Management, contracts, cost control, client, clients, design and construction, electrical systems, fire protection, government, HVAC, materials, mechanical, Office Suite, Microsoft Project, personnel, plumbing, procurement, progress, proposals, repairs, research, RFI, Safety, scheduling, supervision, technical support

CONSTRUCTION

KEY HOLDER Summary Highly organized efficient in multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude with strong work ethic. Highlights Microsoft Outlook, Word and Excel Skilled trainer MS Office expert Customer-focused Strong interpersonal skills Effective workflow management Accomplished manager Goal-oriented Positive and upbeat Experience Key Holder 08/2012 to Current Company Name City , State Trained all incoming sales team members. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Trained staff on operating procedures and company services. Prepared for opening and closing of the store. Collections Specialist 02/2010 to 04/2011 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Evaluated and initiated alternatives for resolving account balances. Responded to customer inquires regarding account status. Coordinated collection activities for delinquent accounts. Resolved customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Met or exceeded service and quality standards every review period. Sales Associate 07/2008 to 04/2009 City , State Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Contributed to team success by exceeding team sales goals. Operate cash register and receives payment from customer in cash or debit Participated in physical inventory counts. Education Certificate: Current Temple Real Estate school : Marketing 2008 Virginia Union University City , State Marketing Skills cash register, closing, Strong interpersonal skills, customer service, debit, fashion, inventory, Excel, MS Office, Microsoft Outlook, Word, policies, quality, Real Estate, sales, trainer, workflow

APPAREL

FINANCE ASSISTANT Professional Summary Customer Service Rep/Administrative Assistant with 6 years of experience in a sensitive corporate environment. Outgoing and detail-oriented, Proficient at building and maintaining personal and professional relationships. Associate's Degree in English. Experience Finance Assistant 09/2016 to 08/2017 Company Name City , State Responsible for overseeing and organizing customer files. Maintained confidential customer and company information. Established strong relationships with our accounting, sales, and managers. Packaged customer contracts with all required documents to go out to different lenders for financing. Maintained strong relationships with lender representatives. CSR 04/2016 to 09/2016 Company Name City , State Responsible for making sure that the applicant was verified and met all requirements to be approved for the loan, all information on applications were correct. Made bank deposits daily. Maintained adequate cash supply in cash drawers in multiple checkout stations. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Accurately logged all daily activity with customers who were due, and over due. Title Clerk 10/2015 to 02/2016 Company Name City , State Processed car deals, verified costs including reconditioning and equipment add-ons. Managed all information regarding motor vehicle registration including legal and state-required documents. Responsible for preparing all tax, title documents and payoff checks for new vehicles and trade-ins. Posted vehicle sales and purchases. Cut checks for vehicle purchases from auction dealers and customer referrals. Created spreadsheets to log all vehicle purchases. ​Processed all aftermarket vehicle add ons. Cashier/Receptionist 07/2014 to 08/2017 Company Name City , State Managed the receptionist area, including greeting visitors and responding to busy multi-line telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Constant entering of data into database while maintaining all other duties. Receiving money, receipting, customer service and all other basic secretarial duties. Cashier/CSR 11/2010 to 04/2014 Company Name City , State Effectively completed procedures involving receiving, marking, and checking in merchandise.Issued receipts, refunds, credits, or changed due to customers.Assisted Managers in the day-to-day running of the store in line with Corporate Sales procedures. Skills Accounting, administrative, ADP, automobiles, Balance, cash deposits, cash handling, clerical, Closing, draw, financing, financial, funds, inventory, legal, legal documents, Logging, managing, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Word, NSF, processing payments, printer, purchasing, reading, repairs, retail, sales, sales reports, spreadsheet, tax, telephone, telephones, year-end Education Associate of Arts : English Spring 2014 South Suburban College

FINANCE

LEAD TEACHER Accomplishments Chosen to participate as part of a collaborative with Amelia Gambetti (Reggio Schools, Reggio Emilia, Italy, USI and Deaconess Children's Center Lead Teacher - Little Husky World Mind in the Making training Director of Little Husky World and TLC Nursery. Chosen to participate as part of a Reggio collaborative with Amelia Gambetti (Reggio Municipal Schools, Reggio Emilia, Italy), USI and Deaconess Children's Center  Lead Teacher - Little Husky World  Mind in the Making training  Previously Director of Little Husky World and TLC Nursery. Professional Summary Lead teacher/site director capable of managing groups of children. Patient educator who collaborates successfully with children, parents and staff. Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff. Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff. Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff. Skills Classroom management Creation of forms for data Payroll Schedule activities and field trips Maintain tuition data and receipts Knowledge of excel/word/power point Work within a budget Snack/Meal Planning Classroom management Team building Creation of forms for data  Schedule activities and field trips  Knowledge of excel/word/power point  Work within a budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Classroom management Team building Creation of forms for data  Schedule activities and field trips  Knowledge of excel/word/power point  Work within a budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Classroom management Team building Creation of forms for data  Schedule activities and field trips  Knowledge of excel/word/power point  Work within a budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Work History Lead Teacher Company Name - City , State 10/1992 - Current Adopted technological advancements that engaged and empowered children. Motivated teaching staff to continually improve strategies and maximize student learning. Planned and prepared activities for preschool students. Provided an open and loving environment where children could express themselves and direct their own learning. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Developed activities and integrated technology to diversify instruction. Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation.  Provided key support for Ivy Tech practicum students. Created new lesson plans based on course objectives. Met with families on a daily basis.  Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues.  Liaison between families and administration. Completed documentation on individual children as well as administered assessments for each child and tracked results - ISTAR-KR, GOLD Teaching Strategies Certified CPR First Aid instructor Red Cross and ProTrainings. Present. Certified to teach/skill test CPR/First Aid to large and small groups. Photographer/EMT/Cook Company Name - City , State Assist and back up paid personnel at medical, accident and fire scenes. Prepare and assist rehab/observation area for fire fighter recovery on scene. Plan and prepare meals for large groups. Plan, schedule and participate in PR events. Lead Teacher Company Name - City , State 10/1992 - Current Completed documentation on individual children and teachers for recordkeeping - Gold Teaching Strategies Administered assessments for each child and tracked results - ISTAR-KR Adopted technological advancements that engaged and empowered children. Motivated teaching staff to continually improve strategies and maximize student learning. Planned and prepared activities for preschool students. Provided an open and loving environment where children could express themselves and direct their own learning. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Developed activities and integrated technology to diversify instruction. Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation.  Provided key support for Ivy Tech practicum students. Created new lesson plans based on course objectives. Met with families on a daily basis.  Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues.  Liaison between families and administration. Education BS : Early Childhood/Special Ed Ball State University - 2018 Early Childhood/Special Ed Associate of Science : Early Childhood Education Ivy Tech Community College - City , State 2003 Associate of Science : Early Childhood Education Ivy Tech Community College - City , State 2003 Certified EMT ­ : Onsite Hss : City , State 2003 AA Early Childhood Education ­ Ivy Tech ­ Evansville IN Skills budget, CPR, First Aid, forms, prepare meals, excel, power point, word, Payroll, personnel, PR budget, create forms, excel, power point, word, payroll Certifications EMT  Red Cross/ProTrainings First Aid/CPR/AED Instructor and Skills Tester CPR/First Aid/AED Certified First aid and CPR certified Mind in the Making

TEACHER

CLINICAL ENGINEERING MANAGER Summary A accomplished clinical engineering manager with more than 12 years of training and experience I lead clinical engineering directives to provide superior customer service and operational efficiency. I have a proven track record managing the execution of the medical equipment management plan at various health facilities in the West Virginia regional area. I posses exceptional team building and leadership skills. Customer focused with proven skills in interpersonal relations, negotiation, and written and verbal communications. Developed and provided informative written reports for administration on regulatory compliance, cost savings, contract administration, strategic planning, and process improvement. With focus on regulatory compliance of the medical equipment plan I consistently keep updated on requirements from TJC, CMS, NFPA and other governmental agencies, with a proven track record of no written recommendations from regulatory inspections. Experience Clinical Engineering Manager 06/1996 to 01/2016 Company Name City , State Manager of Clinical Biomedical Service, Inc. Responsible for the medical equipment management plans of hospitals and medical facilities in West Virginia. Responsible for all company budgets, project estimates, salaries, evaluations, personnel recruitment, hiring, training and dismissal. Trained and supervised employees in performing electrical safety procedures, repair service and preventive maintenance of medical equipment. Proficient at medical equipment compliance and risk management by developing and implementing polices according to agency standards like TJC, CHS, NFPA, OHFLAC. Project manager on new and expanded installations of medical equipment systems at various medical facilities. Seated member of hospital safety committees to assist in providing recommendations and information on medical equipment management, equipment evaluation and selection, potential safety issues, national safety alerts from manufacturers or federal agencies. Imaging Service Engineer 06/2012 to 06/2014 Company Name City , State Managed repair service and preventive maintenance of over $8 million in different modalities of medical imaging and biomedical equipment at two hospitals in southern West Virginia and eastern Kentucky. Provided excellent customer relationships through ownership of the accounts, follow-up communication and good technical skills. Performed installations and managed LAN and WLAN server/workstations on different systems used in the diagnostic monitoring of the patients' physiological parameters. Installed and maintained the DICOM protocol connections to TCP/IP ports for multiple modalities of medical imaging systems including the RIS and PAC systems at many hospital facilities. Imaging Service Engineer 08/2007 to 10/2009 Company Name City , State Installed and performed repair service and preventive maintenance on over $10 million of CT, MRI and Nuclear Medicine systems in inventory. Established excellent customer relationships through ownership of the accounts, follow-up communication and good technical skills. Installed and maintained DICOM protocol connections to TCP/IP ports for multiple modalities of medical imaging systems including the RIS and PAC systems at many hospital facilities. Biomedical Equipment Technician II 02/1980 to 06/1996 Company Name City , State Provided repair service, preventive maintenance and electrical safety for over 250 different modalities of medical equipment, physiological monitoring systems and medical treatment devices. Coordinated scheduled preventive maintenance work orders to be distributed to the biomedical technicians and developed pm completion reports for management. Managed server/workstations, LAN and WLAN on different systems used in the diagnostic monitoring of the patients' physiological parameters. Accomplishments Managed an independent biomedical service company that serviced 40 hospitals and medical facilities for over 20 years. Successfully management of supervisors, sales personnel, biomedical equipment technicians and office staff. Negotiated over $1 million in new service contracts and contract renewals for medical equipment at various medical facilities. Developed and implemented polices on medical equipment management according to standards and requirements by TJC, CHS, NFPA, OHFLAC for hospital facilities. Initiated and established a computerized paperless system to perform electrical safety management, repair, performance, and reports for over 7,000 medical devices. Nominated for CAMC Care Award for reconfiguring a medical device to measure the respiration of premature infants with breathing impairments to help improve recovery time. Designed and built the first patient sleep study lab in WV. Found and solved a nation-wide distortion problem in the MRI image scan caused by a contrast injector device. Education AAS : Electronic Technology West Virginia State University City , State BA : Business Management Marshall University City , State Diploma : Computer Programming Center College City , State Professional Affiliations AMSP (Association of Medical Service Provider) member and held position of Secretary WVBA (WV Biomedical Association) founding member and held position of Secretary KARC (Kanawha Amateur Radio Club) member, Call Sign: KA8ISQ ARES/RACES (Amateur Radio Emergency Service/ Radio Amateur Civil Emergency Services) member Skills Basic and Advanced Supervision Training Courses, CAMC, Charleston, WV Certified Biomedical Equipment Technician (CBMET) training at University of St. Louis Toshiba certified service trained on Aquilion 16, 32 and 64 slice CT's. Toshiba certified service trained on Vantage 1.5 T 8 channel MRI Toshiba certified service trained on Siemens E-Cam Nuclear Medicine Camera Aramark service trained on GE AMX 4 and AMX4+ portable XR unit Aramark service trained on GE 9600, 9800, 9900 Portable C-Arm Aramark service trained on GE Precision 500 Radiology and Fluoroscopic image system Field trained on various other modalities and manufacturers of XR systems Microsoft Applications, Word, Excel, Publisher, PowerPoint, Access, and Outlook Foresight Imaging Systems trained on DICOM protocols, imaging conversion to DICOM for RIS/PACS Skilled in the operation of MS 2000, Windows 7, MySQL, PHP, Apache, UNIX, Linux, Cisco Skilled in the operation of networks, DSL/Cable, Hubs, Routers, , Cabling, LAN/WAN Skilled in the operation of workstations and servers, IDE/ SCSI devices, network storage devices

ENGINEERING

MANAGER/PIZZA CHEF Summary Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste.  Skilled Pizza Chef with exceptional knowledge of baking times, methods, temperatures and flavors. Understands proper function and maintenance of all pizza utensils and equipment. Pizza Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments. Motivated Pizza Chef  offering over 30 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. Flexible person who excels in a fast-paced environment looking for a position with growth opportunities. Outgoing and familiar with cash and food handling procedures. Possesses strong communication and time management skills. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience. Experienced and professional with strong leadership and relationship-building skills. Highlights Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor Able to work in continuously-standing position Prefer to work nights and weekends Assumes 100% responsibility for quality of products Experience Manager/Pizza chef 01/1989 － 04/2007 Company Name City , State Made gourmet Pizza, neapolitan pizza, pan pizza, sicilian stromboli, calzone, insideout pizza, bolibuns, garlic knots, Helped with fryer and grill when needed. Inventoried and restocked items throughout day. Developed and maintained positive working relationships with others to reach business goals. Routinely cleaned work areas, glassware and silverware throughout each shift. Skillfully promoted items on beverage lists and restaurant specials. Developed and maintained positive working relationships with others to reach business goals. Inventoried and restocked items throughout day. Verified cash drawer against the day's receipts. Restocked, refilled condiments, organized pantry area and swept and mopped floors. Assertively upsold beverages, appetizers and desserts. Assisted co-workers whenever possible. Operated all kitchen equipment adeptly. Stocked and maintained cleanliness of stations. Cashier 05/2008 － 02/2013 Company Name City , State Cashier,hogies and steaks.* Consistently provided professional, friendly and engaging service. Skillfully promoted items. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service. Verified cash drawer against the day's receipts. Maintained complete knowledge of restaurant menu. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Operated all kitchen equipment adeptly. Routinely removed trash and debris from restaurant. Stocked and maintained cleanliness of stations. 01/1985 － Current House painter Painted surfaces using brushes, spray guns and paint rollers. Applied putty, wood filler, spackling and caulks to prep uneven surfaces. Mixed and matched paints according to customer specifications. Applied primer, paints, varnishes and lacquers to walls and surfaces. Protected all surfaces with drop cloths prior to and during painting. Applied exterior caulking to building joints and seams. Performed flat glass repairs and minor structural repairs to concrete and wood decks, window trim, windows and door casings. Minimized disruption of client space and thoroughly cleaned up after the completion of each job. Taped around windows and fixtures prior to painting walls. Painted indoor areas such as hallways, bathrooms and lobbies. Cleaned and properly stored all paint equipment and supplies at the end of each work day. Bid on projects, prepped the sites and completed the projects in line with customer specifications. Cleaned the exterior of buildings using a motorized power washer. Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming. Climbed scaffolding, staging, ladders and planks to reach work area surfaces. Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project. Selected the proper amount and type of thinners and accelerant to be used for each specific job. Applied paint with cloth, brush, sponge and fingers to create special effects. Completed tear-down of existing structures and prepared for new construction. Accurately estimated time and materials costs for projects. Requisitioned new supplies and equipment. Cleared drains and downspouts and cleaned gutters. Loaded and unloaded building materials used for construction. Set ladders, scaffolds and hoists in place for taking supplies to roofs. Sprayed walls with waterproof compound. Blended paints and correctly matched colors. Installed waterworks. Education 1986 High School Diploma : South Philadelphia High School City , State Skills Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor Able to work in continuously-standing position   Prefer to work nights and weekends Assumes 100% responsibility for quality of products

CHEF

FINANCE OPERATIONS/ SUPERVISOR MANAGER Professional Summary Looking for a position as Manager in a company that provides an open environment with many opportunities for continuous growth.I am highly motivated achiever who is recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieving immediate and long-term goals and objectives Core Qualifications Microsoft Office 2010 Window XP (Word, Power Point, Excel, Access), Vista, People Soft, Ensemble, Vantive/Newt, Agent Works, Web Client, TotalView/IEX, Internet Explorer, 1SourceCenter Connect,ICare , Call Support Tools. Amdocs, Exony &Cisco systems ,10-key by touch: Strong leadership skills Exceptional at resolving complex problems Excellent communication skills both verbal and written Good at presentations and conducting trainings for employees Energetic, creative, and great ability to motivate others Great interpersonal skills and the ability to resolve customer complaints and internal conflicts Time-management and multi-tasking skills Experience Company Name City , State Finance Operations/ Supervisor Manager 09/1999 to 02/2012 Company Name City , State Customer Relations Manager 03/2012 to Current Supervise and manage the daily operations of employees. Successfully led key projects which resulted in employee of the month.Monitor employee performance to ensure goals and objectives are met and/or exceed and that quality control techniques are utilized by each employee. Responsible for customer satisfaction and the implementation performance and service standards related to Sprint Nextel Direct Service. Prepare daily reports of key milestones as management tool to ensure that performance levels for each employee are properly documented for use during the mid-year and annual evaluations. Ensure new hires are familiar with the day to day administrative operations of the organization and have all the necessary tools to perform daily tasks efficiently and effectively. Field questions when necessary. Counsel employees on defining career and work related goals and objectives. Advise employees when necessary of opportunities and/or training that would enhance career opportunities at the company. Knowledge of principles and processes for providing good customer and personal service. Developed yearly and monthly team building actives for employees and upper management. Responsible for tracking customer claim information in system database and negotiating resolution of complaints that can be handled on the local level. Processed complaints resulted in 95% resolution to the satisfaction of both the customer and the company. Assist customers with routine requests, questions, and concerns regarding various store policies and their accounts. Research billing inquiries to ensure customers receive the best service possible. Work in conjunction with upper management/ director to identify performance gaps and develop departmental budget and controls in the operations. Provide written and verbal feedback regarding work results. Develop and implement processes and/or operational improvements to enhance efficiency and effectiveness of the operations. Ensure that productivity meets or exceed service and quality standards. Successfully developed and implemented several creative employee incentives for processing regional, government and corporate collections and establishing new accounts. Successfully refined and implemented new projects focused on aiding the Center in processing collections more efficiently and effectively closing gaps in process. Prepare daily reports of collection and customer care receipt transactions and disbursements. Reconcile daily accounts payable, accounts receivable and cash receipt transactions in general ledger. Ensure that all monetary transactions are properly documented. Review and monitor reports as required (i.e., daily time sheets, budgets, etc.). Interface with other business units to ensure timely completion of work. Outstanding interpersonal, motivational and presentation Driving business decisions. Can think strategically in order to create a vision and set company direction. Generating innovative ideas that are cost-effective ensuring profitability to the company. Implementing change in the work process to optimize productivity. Presenting the monthly performance in the monthly review meetings. Ensuring that the employees adhere to the company's rules and are in sync with the company's mission and value. Delegating tasks to the subordinates. Negotiate and manage agreements through business contract process. Managing client relationships to build a reputation for excellent service and generate repeat business Informed the customers about the advantages and ease of use of credit cards the company offers. Education Early CHildhood education/ computer Science. 1996 Certificate in Early Childhood Education : Early Childhood Education 1995 Community C COLLEGE OF DENVER , City , State , USA Certificate in Early Childhood Education : Early Childhood Education 1996 EMILY GRIFFITH OPPORTUNITY SCHOOL , City , State , USA Diploma : General Studies 1993 GEORGE WASHINGTON HIGH SCHOOL , City , State , USA GPA: Rewards and recognition 2004-2006 Circle of Excellence Recipient 2012 Crown Perks winner 2013 Crown Perks winner 2014 Pinnacle Perks winner Professional Affiliations Owner of Nonprofit organization Co Founder& Executive Director of Lug- N - Nuts Car Club Member of Colorado Low-rider Alliance Skills 10-key by touch, accounts payable, accounts receivable, administrative, billing, budgets, budget, Cisco, closing, interpersonal, credit, Client, customer satisfaction, customer care, database, direction, Driving, general ledger, government, Internet Explorer, team building, director, Managing, meetings, Access, Excel, Microsoft Office, Power Point, Window, Word, Works, negotiating, People Soft, policies, Presenting, processes, quality, quality control, Research, Vantive, vision, Vista, written

FINANCE

PERSONAL TRAINER Summary Hard working, seasoned customer service professional with extensive experience in face to face service and sales, seeking a new opportunity in a stable organization where I can use my skills and knowledge to make a positive contribution and assist in the growth of both the company and my personal career. Highly motivated professional with excellent interpersonal and motivational skills Infectious enthusiasm and positive attitude Extensive experience meeting goals; both personal and professional (i.e., sales, fees, gross profit, contribution, and hours) Experience and successful track record of managing others Proven experience in sales: over $150,00 dollars sold in 3 years Building and maintaining relationships with key customers and business leaders in the community Experience gained in leading staff in business development, customer retention, recruiting, and expense management Self-motivated individual continuously striving for success Strong sense of discipline and desire to learn new skills Works well as an individual or as part of a team Ability to easily anticipate the needs and desires of customers Works well under pressure and deadlines Experience Personal Trainer , 09/2014 Company Name － City , State Provide orientation and instruction to member pertinent to apt technique, suitable exercise intensity, body mechanics, frequency and duration along with right selection and equipment usage. Supervise directly exercise session and perform one-on-one with all members. Ensure to correct body mechanics, exercise technique and form. Oversee individual response towards exercise and modify program as appropriate. Forecast member needs and progress rate along with present new exercises as required to sustain progress of member. Consult members to identify health history, personal goals, previous exercise history plus lifestyle factors affecting success potential. Prepare individual exercise program on basis of health history, member's personal goals and fitness assessment results. Maintain and manage top level of customer hospital associate plus physician satisfaction pertinent to fitness programs, exercise equipment along with interaction with all fitness associates. Promote affirmative, client-focused relations with all customers. Maintain and update records of member training and productivity for Fitness Manager. Fitness Manager , 09/2013 to 08/2014 Company Name － City , State Recruited and train Personal Trainers in their respective job duties. Prepared weekly schedules and work assignments for Fitness Trainers. Ensured that the customers are given high quality services and assistance when needed. Assisted in developing and maintaining workout programs. Stayed abreast on latest updates in fitness industry. Ensured gym facility is maintained clean, safe and orderly. Ensured that gym equipment was kept in good working condition. Monitored the initial workouts of new customers and provide feedback. Offer various fitness programs to suite customer's specific needs. Work with other staffs to achieve monthly target. Ensure that all staffs follow center's procedures and policies. Enhance revenue by providing additional discounts and services to existing and new customers. Supervise day-to-day operations of the gym and personal training sessions. Organize educational training, seminars and meetings for personal training staff for professional growth. Resolve issues and complaints pertaining to personal training from customers. Implement customer suggestions and recommendations to optimize training program. Schedule and conduct gym tours to new customers. Maintain all paperwork regarding personal training schedules and procedures. Fitness Manager/ Master Trainer , 08/2010 to 09/2013 Company Name － City , State Served as liaison between the general manager and fitness consultant staff. Assisted the fitness coordinator with the daily operations. Enforce all fitness-related policies and procedures. Execute risk management plan. Recruited, hired, trained, scheduled and assisted in the evaluation of personal trainers, fitness consultants and other staff. Organized and manage all staff meetings. Coordinated continuing education workshops. Verified fitness attendant payroll at the end of each pay period. Maintained fitness activity areas inventory. Making recommendations for fitness center purchasing. Assisted general manager with substitution process providing facility coverage when needed. Served as liaison between the fitness attendant staff and equipment technician staff. Personal Trainer , 12/2008 to 09/2010 Company Name － City , State Assessed the needs and capabilities of individuals through fitness assessment procedures. Advised individuals on the correct method and use of exercise machines and devices including weights. Developed individual exercise programs for individuals based on age and fitness levels. Provided instruction in a variety of fitness activities including non-gym related activities. Motivated clients to work to his/her maximum and safe potential for the entire workout. Assured all exercises are done with proper form and technique maximizing results. Helped clients develop realistic, attainable goals and continually modifying training objectives. Education Bachelor of Science : Exercise Science and Human Performance , 1 2008 Exercise Science and Human Performance A.A : Exercise Science , 1 2006 Mesabi Range Community College － State Exercise Science AFPA Nutrition Certification Completion Buena Vista University － City , State Skills apt, consultant, client, clients, general manager, instruction, inventory, meetings, payroll, policies, progress, purchasing, quality, risk management, seminars, technician, workshops

FITNESS

HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. CORE FUNCTIONAL STRENGTHS HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Highlights HRIS applications (SAP) Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook) Payroll Softwares for Payroll Processing Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in several reduced iterations for the HR Team. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the top 5% of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Handled 500+ Employees in a Business Unit as a Single Point of Contact for all HR activities Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement Successive planning initiatives with 360 degree feedback. People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the " Mentor Me" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC University Karnataka University Willing to take up additional certifications such as PHR as required by the role. Masters of Business Administration Skills benefits, budget, client, delivery, hiring, HRIS, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, Access, Excel, MS Office, Outlook, PowerPoint, Word, MIS, negotiations, networking, Internet research, optimization, Organization Development, Payroll, Payroll Processing, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, SAP, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management Team Lead Award for " Mentor Me Program"

HR

DIRECTOR OF ENGINEERING Executive Profile Proactive engineer with years of experience and management skills in Operation Management and Industrial Engineering with a passion to increase operational performance and improving customer's satisfaction. With responsibility that have crossed all levels of managerial responsibilities including, but not exclusive, OHSA, EPA and logistic requirements, inventory and WIP control, budgetary generation, which increases my abilities to be proactive in ensuring customer satisfaction. With managerial responsibilities in managing plant operation, engineering departments and developing diverse team members to achieve success. I recently achieved my Masters in Business Administration and presently working on my Six-Sigma certification, which provides me additional skills to pursue my passion. I am an individual with extensive experience in the operational and managerial elements it takes to optimizing a production operation, while control cost and its relationship to financial effect on the organization. Striving to improve operational methodology and operational sequences to reduce product cost. Studying operational ergonomics in efforts to eliminate or control worked relate injuries, business operation and project management in all aspect of an industrial operation. My experience also includes inventory control methods such as JIT, as well as lean manufacturing practices that are required to develop an effective operational continuous improvement process to achieve the desired goals. I excel in the ability of combining diverse backgrounds of different individual into one common direction of accomplishment creating an atmosphere of trust and teamwork. Skill Highlights Product development Product line expansion Project Management Budgeting expertise Quality Management Distribution Management Facility Management MBA Time Management Studies Total quality management Work-flow Planning Staff Development Staff Motivation Expense ControlInventory Control Labor Cost Controls Negotiation Skills Core Accomplishments Project Management: •Implemented a monitoring project reporting project comparing projected project cost to actual project cost with the purpose to provide management information concerning effect on projected margins. This resulted in margins increasing from 3% average to 18% average. •Successful developed and Implemented an inventory control software that reduced yearly expenditures by $500,000 and on hand inventory by $750,000 • Reorganized finishing and distribution operation into a team/group operation, which resulted in decrease in cost by 20% -30%. Professional Experience Director of Engineering Jun 2013 to Jul 2014 Company Name － City , State Management of a staff of engineers performing PRE-COST/COSTING function, conducting PRODUCT DEVELOPMENT Developing and maintaining WORK INSTRUCTION for new & existing product. Work Inprocess analysis and develop efficient production line set-up for efficient production methods The Development of the technical data and instruction for a LEAN MANUFACTURING PROCESS and PRACTICES to ensure that manufacturing management has the best information and tools to produce the product in in the most efficiency and profitable manner. New PRODUCT DEVELOPMENT and interpretation of blue prints and technical data Recommendation and design of work-aids, machinery and attachment accompanying work flow design to improve the production and assembly process to increase profitability, which is one of my many strong points. BLUE PRINT and TECHINCAL DATA interpretation, AUTO CAD pattern development. Costing Manager Apr 2003 to Dec 2009 Company Name － City , State With major responsible was establishing the bill of material structure including direct labor hour calculation from CAD drawing and motion time analysis to determine the different level of cost factors in the manufacturing process. With extensive experience in the analysis of the production process to determine actual cost I was able to generate monitoring devise to report activity concerning margin fluctuation. Experience in developing and operating systems to monitoring and establish material with usage of a MRP system. I also developed project progress reporting comparing projected project cost to actual project cost to monitor and provide management information of progress effect on project margins. This included electrical components, steel fabricated component, and tooled components based of Cad draws and regulator standards. Proposed and implemented lean manufacturing techniques and continuous improvement manufacturing concepts training to improve turns and reduce manufacturing cost. Also imitated a $500,000 interest free loan from the rural development community to provide capital for expansion in production capacity. As a result the cost control and reporting margins increased from 3% average to 18% average. Chief Industrial Engineer/ Manager of R&D Jan 1991 to Dec 2002 Company Name － City , State Project installation installation through mechanical, electrical, and OSHA related safety standards. Manage the supply chain to ensure effective and accurate operation to prevent bottlenecks and production delays. Product Development to establish equipment requirements for new production and forecasting productive capacity of domestic and international production also including product pre-costing and load analysis. Negotiating contractual process with suppliers on various raw material and replacement parts for domestic and international operation to ensure projects cost are controlled and maintained and the ongoing performance of the projects result are maintained. Resovling customer relation issues in product design, and quality for both internal and external customers ensuring customer continued satisfaction. Managing production process and insure that production line were set up correctly to meet customer delivery specification and production line demands. Responible for programing of PLC equipment and on various different pieces of equipment, and ensures that Mexico personal was trained to operate equipment. Warehouse management responible for all function and the logistics on domestic shipping including development of a pick and pack operation for the outlet store operation. Working with all departments in pinpointing potential problems and determining the best potential solution to the problems, as well as overseeing the implementation of the solution. Project management on the installation of quality control, ergonomic issues, personnel training and retraining programs to improve the process reducing operating cost and improve customer satisfaction. Project Development and installation of inventory system that reduced yearly expenditures by $500,000 and on hand inventory by $750,000. Re-engineering of a 100,000 square foot finishing and distribution operation into a team/group operation, which resulted in decrease in cost $3,120,000 per year. Education Master of Business of Administration Degree , Management 8 2012 University of Phoenix － City , State , United State GPA: GPA: 3.7 GPA: 3.7 Bachelor of Business Administration Degree , Management 8 1979 Delta State University － City , State , United States GPA: GPA: 3.0 GPA: 3.0 Dean List Member of Sigma Phi Eplson Graduate coursework for the SBA Skills Lean Manufacturing MBA P&L Management Product Development Management Industrial Engineering Skills Operational Management Skills Performance Analysis CAD MircoSoft Office Quality Control Management

APPAREL

HOUSEKEEPER Professional Summary Dependable and trustworthy Housekeeper who works well with others and believes in working hard to satisfy each customer. Dedicated and energetic housekeeping professional who works well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude. Skill Highlights Customer-oriented Organized Self-directed Hardworking Exceptional time management Decision making skills Work Experience Company Name January 2014 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, vacuum, mop floors, trash removal, patio cleaning, recycling. I am able to clean and maintain this home every two weeks. Have always had a great communicating relationship, flexible schedule for Sajeda. I believe working hard, achieving the tasks at hand, and being kind and friendly have resulted in a great relationship. 816-500-2786. Company Name January 2014 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting,dishes, vacuum, mop floors, wash, dry, fold, put away laundry and linens, ironing, make beds, organizing, cabinet cleaning, refrigerator, oven cleaning, recycling. empty trash bins. Each task Stephanie has asked of me I was able to complete within the time needed. As a result of hard work and thorough cleaning, I have earned Stephanie's trust and confidence to clean and care for her home each week. 571-236-0017 Company Name October 2013 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, change lines, making beds, wash,dry fold.laundry, vacuum, mop floors, patio cleaning oven, refrigerator cleaning, recycling, dishes, ironing, pet clean up. I enjoy pleasing customers with my attentiveness to their needs, the Schwarz family looks forward to me caring for and maintaining their home. 918-346-5788 Company Name April 2012 to Current Housekeeper/Caregiver City , State General Housekeeping responsibilities: kitchen, bathroom cleaning, vacuum, mop floors, changing linens, make bed, wash,dry,fold, put away laundry, polish furniture, empty trash bins., pet clean up, organize. Other responsibilities are drive to appointments, run errands, grocery shopping. With the dedication I have given to Ms. Saft, she has the ability to rely on me to meet her needs. 561-266-3238 Company Name April 2012 to Current Housekeeper City , State I work in many private homes. My responsibilities vary from home to home depending on the clients needs and desires. In most homes I do the general housekeeping duties such as kitchen, bathroom cleaning, dusting, vacuum, mop floors, window washing, patio cleaning, empty trash bins. Other responsibilities include linen changing, make beds, laundry wash, dry, fold, put away, ironing, organize, refrigerator, oven cleaning, dishes, recycling, pet clean up. Many of my customers live in Boca Raton, Delray Beach, Boynton Beach. I also have clients in Wellington, Singer Island and Green acres. After several months of caring for my clients homes I have won their trust in me to ensure their satisfaction in a well maintained home. As a result of this relationship they have allowed me to bring another great cleaner into this business. They are pleased and grateful for the hard work we give to them and refer us to their friends and neighbors. My goal is to care and clean the customers home to their satisfaction as well as my own, I believe I meet that goal daily. Company Name May 2013 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting, window washing, vacuum, mop floors, empty trash bins. Trust, dedication and thorough caring for this home has given me the opportunity to be a valued asset. 561-712-7880 Company Name November 2012 to April 2013 Housekeeper City , State My responsibilities: going into private homes at a scheduled day and time to clean and maintain the residence. General housecleaning of bathrooms, kitchens, dusting, vacuuming, patio cleaning, window washing, empty waste baskets, mopping of floors, make beds. I worked as a two man team, listening to my boss and achieving the results she had expected from me. Accomplishing the duties needed for each individual home resulted in more referrals for business and many satisfied, happy customers. Company Name June 2010 to October 2011 Breakfast Chef City , State position responsibilities: opening the hotel restaurant, preparing, cooking breakfast food to order to be served for that day, create menu items to be served as specials for the morning, relate to wait staff and other kitchen helpers of such specials,ingredients and prices. Inform them of when to open the doors for business. Cleaned and shut down all kitchen equipment after the shift and cleaned and sanitized all work areas. As a result of great communication with wait staff and other employees the breakfast shifts were able to run smoothly, successfully and had grown 25% in sales in the first season I worked there. My goal was to satisfy the customers, my co workers and my boss. I was liked by all, they enjoyed the food and sent many compliments to the chef!. Company Name December 1996 to September 2009 Owner/Chef City , State Owned and operated a small breakfast/lunch diner in Maine my responsibilities:. purchased, prepared and cooked food to order. Oversaw all staff to be friendly and polite to customers. Created and explored new menu items and specialty items. Maintained all equipment to be in safe and functional working order. Ensured consistent high quality of plate presentation. Also handled all management duties, purchases, payroll, scheduling, paying bills, hiring, firing. As a result of many years of hard work, doing my best, I achieved many satisfied customers who returned on an everyday basis as well as out of state vacationers that came back year after year. Education and Training Wiscasset High 1985 High School Diploma : Business City , State , USA I graduated high school, didn't expand my education through school but had a lot of hands on training. I learned all my cooking skills through watching a Chef and listening to what he said. As I grew in the industry my cooking skills became more fine tuned. I challenged myself to create new menu ideas and searched for more ways to be a better Chef. Housekeeping for me started when I was young, I learned to clean the kitchen, bathroom, dust, dishes, laundry and iron. I have worked in private homes, commercial businesses, and for myself. \\\\ Personal Information Place of Birth: Lowell, Massachusetts Date of Birth: 8th of April, 1967 Present Resident in Lake Worth, Florida Sex: Female Status: Single Hobbies: Travel, Beach, Exercise, movies, Skills Honest Dedicated Dependable Additional Information I believe being kind and friendly is the best way to go through life. I enjoy spending time with my family, friends and having fun. I have a huge desire to learn new things and look at life as an adventure.

CHEF

ASSISTANT DIRECTOR OF FINANCE Professional Overview Skilled accounting professioanl Skill Highlights Budgeting and forecasting Analytical skills Organizational skills  Self-motivated professional  Team leadership Hyperion Oracle CPA Professional Experience 05/2013 to Current Assistant Director of Finance Company Name － City , State Assist in oversight of the month end close for the Select Managed hotels and the Genpact team, including validation of the payroll journal and other areas. Review and assist hotel General Managers with preparation of annual budgets. Manage the relationship with the owner of 10 of our managed hotels, including reporting, forecasting and month end close related questions. Responsible for monthly and quarterly reconciliations. Main point of contact for Select Hotel Hyperion needs from the other Assistant Directors of Finance, the Select RVPs, the HSS team and the General Managers. Build reports and tools to help the General Managers in their duties. Created reports to roll up data for review by the Director of Finance and other Assistant Directors of Finance. Streamlined monthly Health and Welfare journal entries booked for the Full Service hotels our team oversees. Assisted in the preparation of documents in the sale of 50+ hotels. Provided feedback and performed testing in Phase I and Phase II of the change in our financial systems. Participated in training of our General Managers upon the rollout of the new financial systems. 09/2010 to 05/2013 Planning and Analysis Manager Company Name － City , State Maintained and updated a Daily Revenue report for the Select Managed and Franchised hotels. Created a weekly and monthly roll up of Smith Travel data for all North America Full Service and Select Service hotels. Loaded monthly Full Service and Select Service Franchise actuals data during month end to Hyperion. Reviewed financials during month end for Select Service Managed hotels. Prepared annual budget for the Full Service and Select Service Franchise hotels. Assisted in review and preparation of the Select Service Managed hotel budgets. Converted data for 22 acquired hotels to be formatted and loaded into our systems. Provided support for Select Operations teams: F&B, Rooms, Revenue Management, Sales. Created analytical reports for Select Operations for their use. Prepared monthly/quarterly owner reporting packages. 06/2008 to 09/2010 Senior Analyst Company Name － City , State Assisted in preparation of the Corporate Management Review package. Prepared monthly Balance Sheet and P&L analysis on the Lodging Segment for the Consolidations team. Assisted in training sessions, data gathering, data input and budget review with the corporate department heads of the Business Unit during the annual budget process. Reviewed Management Agreements for new hotels to identify possible financial impacts that would need to be accounted for. Worked closely with the Corporate Accounting team to manage the close and review of monthly financials. Worked with RVPs on finalizing pre-opening budgets and spend on Full Service hotels. 01/2006 to 07/2008 Senior Consolidations Accountant Company Name － City , State Consolidations contact person for regional offices that head operations in EAME, ASPAC and Latin America. Responsible for the coordination and clean up of the international entities' consolidations processes. Coordinate the project of setting up over twenty international entities' ledgers to automatically feed into the Hyperion. Prepare various stand-alone financial statements and related footnotes for individual hotels and companies. Assist in the preparation and review of the quarterly and year-end financial statements. 05/2003 to 01/2006 General Ledger Accountant Company Name － City , State Responsible for monthly billings to all Domestic hotels for various expenses paid by the parent company. Reconcile outstanding unbilled balances and coordinate with appropriate individuals for the preparation of hotel allocations of the expenses paid on their behalf. Complete monthly reconciliations and wires for various benefits accounts for all North America hotels as well as the Corporate Office. Responsible for allocating costs and expenses to all departments and affiliates that benefit from the shared office functions of the Human Resources, Financial Systems Support, Dining Room and Computer Information Systems departments. Accumulate the data and set up the cost allocation drivers of department headcount and department square footage to allocate the shared office functions' costs and expenses. Education Jun. 2002 Bachelor of Science : Accounting DePaul University － City , State Skills Balance Sheet analysis, Budgeting, Forecasting, Hyperion, Excel, PowerPoint, Word, Oracle

FINANCE

CNA IN SKILLED HEALTHCARE Professional Background I am looking to further my career using my knowledge and skills obtained in the healthcare industry over the past eleven years. I feel I could contribute to any company where I may be employed by utilizing the training, skills, and experience I have acquired. Skill Highlights ADL's Vitals I/O Caretracker Documentation Positioning Gait Belt Sliding Board Transfer Mechanical Lifts Accomplishments Trained new employees at Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree from the Art Institute. Diploma in Computer Technology plus classes in Computer Systems Electronics Technology and Web Design at Westmoreland County Community College. Professional Experience 10/2014 to Current CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. ​ ​ 04/2013 to 12/2013 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Maintained patient privacy and confidential patient information. Obtained vitals for a floor of 25 patients per shift. Provided primary resident care and assistance with daily living activities. ​ 08/2012 to 03/2013 CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. 01/2011 to 04/2012 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 09/2008 to 10/2010 CNA in Skilled, Assisted, and Personal Settings Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia. Trained new employees for the skilled units. 10/2007 to 09/2008 CNA in State Skilled Facility Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 01/2007 to 07/2007 Home Health Aide Company Name － City , State Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities. Observed and documented patient status and reported patient complaints to the case manager. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Assisted with adequate nutrition and fluid intake. Provided meals and housekeeping. Education and Training 2014 Computer Systems Electronics Technology Computer Technology Westmoreland County Community College － City , State , United States Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design and Programming, Computer Technology. 06/90 AST Degree : Visual Communications Art Institute of Pittsburgh Visual Communications 06/81 Academic Diploma : General Hempfield Senior High School － City , State , United States Certifications Pennsylvania CNA license and previous SC CNA license Skills Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health, Nursing, Receiving, Shipping, Web Design and Programming Additional Information Personal and Work References Upon Request

HEALTHCARE

EXPERIENCED INFORMATION TECHNOLOGY MANAGER Experience Experienced Information Technology Manager Highly accomplished professional with over 10 years of experience in a variety of management areas. Astute in identifying operational business needs, turning needs into requirements, and producing supporting business and reporting systems. Skilled in all phases of project management, managing resources and personnel, and leadership. Demonstrated ability to implement effective systems and manage high output work teams. Key Proficiencies Personnel Management Leadership Management of on-shore/off-shore resources Financial budgets/planning Project Management Business Intelligence Communications Business Analysis Report Development/ Analysis User Relations/User Training Development Superior Microsoft Office Product Knowledge Redesign of entire BI Program including streamlining of platform, redesign of warehouse, and revamp of reporting tools, resulting in consistent data across entire organization, quality, trusted data for business decision making, and license cost savings of $30,000 per year over 5 year period. Redeployment of architecture of Business Objects to SAP BO with SAP BW providing backend closed system between tools to improve report design and runtime efficiency of reports. Implementation of revamped external website using SharePoint as the redesign toolset; project brought our technology current to SharePoint 2010 architecture providing vendor support and established new company branding. Redesign of SharePoint end user experience to gain user acceptance and build stronger partnership with business units. Applications Team Leader 05/2012 to Current Company Name City , State Manager of Business Intelligence, DBA, SharePoint, and Web departments; including strategic planning, overall systems architecture, and personnel. Work with a variety of vertical and horizontal reporting structures to communicate progress and status. Cultivate relationships with all levels within the organization to build strong partnerships. Review reporting, database, SharePoint, and web practices to ensure proper techniques utilized, handle all project management, and oversee departmental staff development, compensation, and hiring practices. Management of personnel includes both onshore and offshore consultants as well as company employees. Accomplishments Implementation of revamped external website using SharePoint as the redesign toolset; managed on-time and within budget. Project brought our technology current and provided a more streamlined user experience. Redevelopment of standards for SharePoint governance; managed on-time. Implementing governance allowed us to save over 100GB of server space and positioned our site for new branding. Redesign of entire BI structure including platform, databases and reporting; currently on-going; managing and providing technical assistance. Project brings disparate data sources together, combines tools into one system and saves licensing costs of $30,000 per year over 5 years. Business Intelligence Manager 12/2005 to 05/2012 Company Name City , State Manager of reporting department; including strategic planning, and overall systems architecture. Worked with all levels of the organization to communicate project status, and created and maintained relationships with executives to adhere to company goals. Performed data analysis, management of reporting software systems and data warehouse environment, reviewed reporting practices to ensure proper techniques utilized, handled all project management, and oversaw departmental budget and staff development, compensation, and hiring practices. Accomplishments Upgrade of the Business Objects architecture from unsupported version to latest copy. Done on-time and within budget. Managed project as well as did technical work. Upgrade of databases from MS SQL to Oracle to support parent company design standards. Done on-time and within budget. Managed project. Redeployment of architecture of Business Objects to SAP BO with BW. Managed project as well as did technical work. Participated in Phase 1 of 3. Information Systems Software Administrator 11/1997 to 10/2005 Company Name City , State Managed and maintained all software packages for the entire organization including ERP, CRM, SQL databases, and reporting software. Lead efforts to analyze company needs and determine where software in use could best be configured to align with company needs. Worked with all levels of the company to maintain and administer both software and reporting needs. Managed Help Desk personnel. Accomplishments. Implementation of new ERP system throughout organization including database, software and reporting. Managed project within scope, budget and timeline. Implementation of CRM system. Managed on time and within budget. Education BA : Management 2012 Western Governor's University Management General Studies 2007 University of Phoenix General Studies business management focus Diploma : General Studies 1993 Denmark High School General Studies Professional Affiliations Girl Scouts of America - Troop Leader/Volunteer (2011 - Present) *Women in Technology Wisconsin, Inc. - Brand Ambassador (May 2015 - Present) *Allouez Traffic and Safety Committee (2009 - 2012) *Leadership Green Bay (2007) Skills branding, budgets, budget, Business Analysis, BI, Business Intelligence, business management, Business Objects, CRM, data analysis, data warehouse, DBA, databases, database, decision making, ERP, Financial, focus, Help Desk, hiring, Leadership, managing, Microsoft Office, SharePoint, Oracle, personnel, Personnel Management, producing, progress, Project Management, quality, reporting, SAP BW, SAP, MS SQL, SQL, staff development, strategic planning, systems architecture, technical assistance, User Training, Upgrade, website

INFORMATION-TECHNOLOGY

FINANCE DIRECTOR AND TREASURER Professional Summary Skills Exceptional interpersonal communication Effective leader Project management Financial management Fiscal budgeting Customer service-oriented Team building Human resources management Work History Finance Director and Treasurer , 09/1998 to 09/2008 Company Name – City , State Supervise all units in the Finance Department including revenue, budget, purchasing, general ledger accounting, accounts payable and receivable, payroll and utility billing. Direct the treasury functions for the City and South County Regional Wastewater Authority (SCRWA), including the preparation and review of periodic investment reports and the oversight of the City's investment portfolio. Performed qualitative and quantitative analysis of alternatives for addressing the City's unfunded pension liability. Review of retroactive payroll calculations for fire, safety and exempt personnel. Coordinate the financial audit. Direct the preparation and comprehensive review of the annual City financial report, SCRWA financial report and the Transportation Development Act report. Review of routine and one-time journal entries, while concluding whether the accounting used was in accordance with governmental accounting standards. Search for potential grants for all departments. Preparation of several operating budgets. Assist in the management and maintenance of public facility and pass-through bonds. Partnered successfully with [departments, clients] to produce [positive outcome] . Initiated rollout of new enterprise software solution for sales reporting. Trained, coached and mentored staff to ensure smooth adoption of new program. Financial Services Officer/Budget Officer , 10/1997 to 09/1998 Company Name – City , State Management of fiscal duties, provision of complex staff assistance to esponsible for all SEC and external financial reporting for Calpine Corporation. Extensive direct experience with the SEC, including correspondences and conference calls with the Division of Corporation Finance, the Office of the Chief Accountant and the Division of Enforcement. Designed, implemented and managed the Sarbanes-Oxley program for the Company's SEC reporting, including controls documentation and coordination with internal and external auditors. Lead role in public filings of senior notes, convertible debt, zero-coupon debentures, lease obligation bonds and equity. Total deal experience of approximately $20 billion. Author and file Forms 10-K, 10-Q, 8-K and related 1934 Act forms. Ensure compliance with international filing requirements. Review stand-alone financial statements for subsidiaries, including an SEC registrant. Assist management in preparing for quarterly analyst calls with comprehensive financial and operating information. Draft quarterly earnings releases and review power point presentations for analyst call presentations. Calculation of earnings per share and other key financial measures on a monthly basis. Support Investor Relations and Public Relations in answering financial questions from institutional and retail investors and the media. Research sensitive accounting issues and provide technical support to corporate accounting group and to regional controllers. Frequent interface with Legal, Human Resources, Financial Planning and Analysis and Treasury/Compliance. Primary contact with external auditors for comfort letters for securities offerings. Management of accounting for interest rate swaps under SFAS 133. Responsible for ensuring consistency of application of capitalized interest under SFAS 34. Responsible for Stock Administration. Senior Auditor , 01/1997 to 03/2000 Company Name – City , State Client base included Education MBA : Business , 2001 California Polytechnic - City , State GPA: Summa Cum Laude Certified Public Accountant, California California Society of Municipal Financial Officers Member Finance Committee, South Valley Community Church- Gilroy, CA Treasurer, Las Madres - Gilroy, CA : Bachelor of Science : Accounting , 2000 California Polytechnic - City , State Skills accounting, Accountant, accounts payable, analyst, approach, billing, bonds, budgets, budget, CA, hardware, Certified Public Accountant, Client, documentation, equity, filing, Finance, Financial, Financial Planning and Analysis, financial reporting, financial statements, Forms, general ledger, grants, Human Resources, Investor Relations, Legal, letters, notes, mergers and acquisitions, Office, power point, payroll, personnel, presentations, Public Relations, purchasing, quantitative analysis, reporting, Research, retail, safety, Sarbanes-Oxley, securities, swaps, technical support, Transportation, Treasury, venture capital, Author

FINANCE

BPO TEAM LEADER Summary Seeking to provide top-quality support to ensure a competitive advantage in the global marketplace. Accomplishments Recognized for playing an instrumental role in exceeding company expectations for turn around time during 4th quarter at 95% in 4 days.   Achieved a strong relationship with agents/sales of company partners in exceeding groups expectation of service, and increased sales relations. Experience BPO Team Leader 02/2015 to 02/2017 Company Name City , State Managed and motivate BPO Onboarding Team to meet team goals Auditor of documentation and group implementation. Interact with PPO Network management, clients, agents and sales Executed and met project deadlines Strong sense of urgency; able to resolve escalated issues immediately. Developed and executed implementation workflow/processes. Maintain 95% within 4 days TAT for implementation of groups, 5% above agreement with client. Manage over 3000 clients and brokers. BPO Implementation Specialist 05/2013 to 02/2015 Company Name City , State Infrastructure for O drive and folders. Developed a more efficient system for emails/BPO Workflow and manual Enhanced and improved maintenance of agent/group information with DW (Data Warehouse program) Assistant to Account management team and VP of Administration. ​ ​ Re-pricing Coordinator 06/2009 to 06/2013 Company Name City , State Re-pricing of HCFA and UB's claims.   Developed relationships with PPO network management vendors:  Select Health Partners, Encore, Multiplan, Medicare, DHS and Aetna claims. Correspond with Examiners regarding status of RRT referrals. Solely responsible for all Aetna claims, 30,000 lives.  Implemented workflow and first manual of Aetna process. Improved and decreased errors with auditing process Verification of Provider/Facility PPO status. Administrative Assistant/HR Assistant 04/2004 to 04/2009 Company Name City , State EZ-Movers - Long Distance Dispatcher Assistant. Long Distance scheduling of drivers/trucks. Administrative paperwork for pickup and delivery. Data entry of information of customers. Spreadsheet upkeep of scheduled deliveries. Interact with customers and drivers in regards to pickups/deliveries and/or payments. Rainbow Hospice - Receptionist. Front desk duties. Incoming and outgoing faxes. Assist PCM, Clinical secretary, RN, Social workers. Handle all incoming calls, to both main office and ARK location. Process all faxes accordingly. Keep accurate track of overnight calls, and team faxes. General Administrative duties. Answering phones. Processing invoices. Data entry of all purchase orders, using scanning system, batch invoices and close file. AS400 used. Administrative Assistant II/HR Coordinator 08/2002 to 01/2004 Company Name City , State Assist management in coordination of organizational administration activities (performance review, cost center updates, customer issues) and within scope of authority, resolve problems and issues independently and proactively. Responsible for the daily operations of the field office, assuring employees were up to date with pertinent information; work closely with the Office of Building in any issues. Prepare and process, submit reports, timekeeping and other payroll and business operations processes; train staff or management on timekeeping and other administrative processes. Expense reports submission. Review; approve all invoices/billing for process. Submission of checks for payments. Utilize SAP program. Assist management in special projects. Attend meetings, seminars and record notes or provide information when needed. Schedule and coordinate meetings, conferences, travel arrangements and maintain group or manager's business calendar. Manage the process of on-board additions/transfers to staff to assist the manger in ensuring a smooth transition. Responsible for the day to day coordination and routine administration with LAN activities for field office. Interface with internal and external contacts regarding business unit administration issues and concerns. Demonstrate the ability to organize and balance the responsibilities of budget control (travel, supplies, invoice processing). Excellent interpersonal skills, with the ability to interact with internal/external business partners and staff at all levels. Excellent organizational skills to prioritize and coordinate multiple tasks. Education Producers License : Life and Health 2013 Kaplan City , State B.A : Business Administration 2018 Kaplan University City , State Associate of Science : Business Administration 1992 Northwestern Business College City , State Business Administration Pastoral Counseling 2014 New Hope Counseling School City , State B.A. (nonaccrediated) : Ministry and Biblical Studies 2014 International School of Ministry City , State Skills Administrative duties:   Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, , Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Telephone Skills, Time Management, Travel Arrangements,  Type 85 WPM, Typing, Vendor Management, Documentation auditor.  Hospice Assistant, Human Resources assistant. Invoice processing,  Order entry,  Re-pricing of claims, Receptionist, Recruiting and trainer.  People skills : great enthusiastic people person, advanced problem-solving, great organizational skills.  Computer skills:  MS Office, Data entry, RIMS, SAP, Outlook, Data Warehouse Maintenance, Provider Maintenance Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word.

BPO

CONSULTANT Profile Skilled professional with 15 years of experience in electrical and quality engineering for numerous engineering and quality control processes. Expertise in creating detailed test plans and test cases for optimal quality control. Solid background in various testing methodologies for both client-facing and non-client-facing procedures and products. Experience Customer Relations  Monitored customer technical related issues  Maximized operational efficiency by coaching staff on various customer service initiatives  Improved employee-customer relations by providing social skills and managerial training to staff. Analytical Skills Oversaw quality assurance initiatives to design and implement products and processes for ongoing projects. Ensured optimal productivity and quality assurance initiatives by performing routine maintenance on electrical equipment. Review statistics and determine areas requiring enhancement, which includes inspecting samples and formulating improvement policies to meet quality standards. Organization and Document Management Managed CAPA's and Risk assessment analysis, failure Mode and Effect analysis, and forensic investigation of manufacturing and product field failures.   Wrote procedures and established practices to develop templates and documentation to improve forensic investigation for manufacturing and product field failures.   Ensured proper documentation of phase deliverables in Products Design History and Technical Files. Work History Consultant 01/2009 to Current Company Name City , State Conducted product analysis to address products high failure rates, which led to more than 15% decrease in failure rate. Provided failure analysis, engineering support, forensic investigation, and statistical data analysis. Provided training to staff in leadership, strategic planning, and organizational management. Electrical Engineer 03/2007 to 11/2008 Company Name Provided Systems and Electrical Engineering Support for Government Programs Development. Supported vehicle hardware and integration, vehicle systems modeling and analysis, and systems requirements. Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB and Ethernet interfaces. Performed Installation, Testing, and verification of Simulators' Audio Visual Systems. Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD). Developed Interface Cable Systems for vehicles. Principal Electrical Engineer 04/2005 to 11/2006 Company Name Provided Engineering Support of Dialysis Instruments. Planned and led project functions. Provided project management, failure analysis, and forensic investigation of manufacturing and product field failures. Provided expert advise on the Quality Improvement Team (QIT) Performed products trend analysis, statistical data analysis calculations of raw data, DFMEAs, and design reviews. Managed CAPA's and Risk assessment Analysis. Ensured proper documentation of phase deliverables in Products Design History/Technical Files, Technical Summaries, Technical Manuals. Wrote Products Test Protocols and Procedures Conducted Environmental Tests for product reliability. Systems Engineer 08/2003 to 11/2004 Company Name Implemented test plans, validation protocols, verified code changes, identified and investigated bugs. Performed stress tests and assessed product functionality and usability. Electrical Engineer 10/2001 to 07/2003 Company Name City , State Designed power controls distribution and avionics wiring. Performed Analysis on Voltage Power System control. Designed and developed electrical test equipments. Installed and verifiedn Simulators' Audio Visual Systems. Systems Quality Engineer 10/2000 to 10/2001 Company Name City , State Wrote and implemented quality control procedures Maintained weapon engagement simulation systems. Provided Technical Support to manufacturing and Quality control for testing and calibration of laser equipments System Designed and developed electrical test fixtures for optical devices. Provided Logistical Support and Analysis, Reliability And Maintainability Analysis, Human Factors Analysis. Conducted product reliability testing using environmental test chambers. Made technical presentations to customers worldwide, which resulted in several government contracts with US supported Military Contracts with Egypt, Kuwait and Turkey. Applications Engineer 08/1999 to 09/2000 Company Name City , State Improved Character and Graphic LCD displays designs, engineering changes, and customer support, product testing and validation. Resolved customers' technical issues, which improved company's customer relations. Resolved customers complaints and concerns. Project Engineer 07/1995 to 07/1999 Company Name City , State Developed test programs, calibration test equipments Maintained Automated Test Equipments (ATE) Performed failure mode analysis, yield enhancement, statistical process Developed and executed test plans, validation protocols, test procedures to support manufacturing lines of medical instruments. Reliability Engineer 04/1990 to 07/1995 Company Name Prepared the Company's Quality and reliability Metrics of all products, safety and hazard analysis, failure mode and effect analysis (FMEA), reliability metrics, and system assurance analysis (SAA) Prepared product complaints information reports, medical device reports (MDR). Monitored products reliability, maintainability, and availability. Performed System criticality assessment (SCA) on several products Analyzed acceptance of incoming material and in-process material, product return information, and product investigations. Wrote test procedures and maintained the Quality Control database. Executed and troubleshot Reliability Test plans. Performed Reliability data analysis and reports distribution. Education and Training Bachelor of Science : Electrical Engineering Minor in Computer Science 1997 Northeastern University City , State , USA Electrical Engineering; Minor in Computer Organization and Management 2011 Capella University City , State , USA Organization and Management Affiliations Member, IEEE Computer Society Member, NEU Alumni Association Skills AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations

CONSULTANT

VETERINARY ASSISTANT Summary To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer for future growth and advancement. Skills Patient assessment Blood draws Fecal sample analysis Instrument packing Surgical set-up and assisting Anesthetic nursing Blood smears Swine teeth clipping Swine tail docking Radiology Surgical prep Digital X-ray Film X-ray Ultrasound Vaccination set-up and administration Post-surgical care Wound care Swine ear notching Ovine and caprine ear tagging Parasite identification Small and large animal restraining Animal CPCR Administer microchip Dentistry Refractometer reading Compound microscope Centrifuge Anesthetic machine  Experience 09/2015 to Current Veterinary Assistant Company Name － City , State Spay and neuter clinic. Also provides vaccinations, heart worm prevention, microchipping, heart worm testing, flea and tick prevention, Leukemia/FIV testing, deworming. My responsibilities include assisting the doctor in surgery, answering phones, checking in patients, checking out patients, scheduling appointments, prepping animals for surgery, anesthesia monitoring, packing instruments, cleaning kennels, post-surgical care, administering vaccines and microchips, IV catheter placement, intubating dogs and cats, client education 02/2000 to 02/2005 Trainer/Waitress/Bartender/Shift leader Company Name － City , State Popular family restaurant chain that serves a variety of food, drink and alcoholic beverages. As a trainer, I was given the opportunity to help open new stores all across the United States. I was also one of the few that was able to teach classrooms to new employees and provide training during their training period. 02/1999 to 02/2000 Receptionist Company Name － City , State Full service fitness center Front desk receptionist Greet clients Answer phone. Education 2017 Associate of Applied Science : Veterinary Technology Oklahoma State University-OKC － City , State , USA American Veterinary Medical Association (AVMA) accredited program GPA: 3.64 1996 High School Diploma : General studies Coweta High School － City , State , USA Selected Training and Certifications Anatomy and Physiology I and II Lab Techniques I and II Clinic Management  Breeds, Restraint and First Aid Veterinary Terminology Radiology Pharmacology Clinics and Nursing Advanced Clinics and Nursing Animal Pathology Animal Reproduction and Nutrition Wild Zoo Lab Animal Care Certification Received:  Registered Veterinary Technician; VTSE passed on August 8, 2017, VTNE passed on August 14, 2017 Activities and Honors Member of VTSA Member of the International Honor Society-Phi Theta Kappa Shine award recipient-Completed over 100 hours of community volunteer service during my time at OSU-OKC

FITNESS

SENIOR DIGITAL MARKETING ANALYST Summary Highly analytical and process-oriented data analyst with in-depth knowledge of marketing project management, data manipulation and visualization. Furnish insights, analytics and business intelligence to advance opportunity identification, process reengineering and corporate growth. Core Qualifications Market Segmentation Business Intelligence Reporting Regression Analysis Business Analysis Dashboard generation Data Mining Data Modeling Statistical Analysis Data Experiments Project Management Process Improvement Highlights Power user of MS Excel, Power BI, Power Query, Power Pivot, Qlikview Desktop, Minitab, Tableau, Google Analytics, JIRA, Salesforce, TSQL, SQL, HTML, PHP, JavaScript, MS Access, MS Visio, MS Project. In progress - R, Python. Experience 07/2016 to Current Senior Digital Marketing Analyst Company Name － City , State Design and build dashboards to help analyze, monitor and visualize key performance metrics. ADD skills, accomplishment style. Interpret data, extract trends and identify insights or opportunities for product decisions. Design and monitor end-user reporting tools and systems, ensuring reports are accurate and up-to-date. Work with internal stakeholders and teams across the company. Accomplishment:. A 30% increase in revenue by segmenting, resulting in an incremental $2M profit. 02/2014 to 03/2016 Web Analyst Company Name － City , State Extracted, transformed and loaded (ETL) customer data using code that was Developed. using SQL. Built dashboards to monitor and control marketing efforts. Helped identify and repair datasets that are incomplete, inconsistent, or require cleaning. Handled internal customer data inquiries, data investigations, or other information requests from project teams. Helped investigate and understand available data sources on the market to solve customer site content challenges. Accomplishment:. A 20% optimization in marketing cost by re-allocating $2M budget to profitable areas. 06/2002 to 08/2005 Web Developer Company Name － City Developed customized web solutions using PHP, HTML, and JavaScript for clients. Created database structures, relationships, and data types in MySQL and MS Access. Accomplishment:. Increase of 22% in sales by increasing overall visitor traffic by over 400K. Education Masters of Business Administration 2013 MBA University of Redlands 2011 Bachelor of Sciences University of Hamburg 2007 College - Berufsschule City Nord, Languages English, German, Hindi, Punjabi Skills budget, BI, content, clients, database, English, ETL, German, Google Analytics, Hindi, HTML, PHP, JavaScript, marketing, market, MS Access, MS Access, MS Excel, MS Project, Minitab, MySQL, optimization, profit, progress, Punjabi, Python, reporting, sales, SQL, Tableau, TSQL, Visio

DIGITAL-MEDIA

SUSHI CHEF Core Strengths Highly responsible and reliable Extensive hospitality background Exceptional interpersonal skills Works well under pressure Food safety understanding Master of sales techniques Mathematical aptitude Upbeat, outgoing and positive Accomplishments ServSafe Certified Food Preparation Maintained daily cleanliness of broiler and fryers. Answered telephone calls and responded to inquiries. Assigned patrons to tables suitable for their needs and according to rotation Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Cleaned and organized eating, service and kitchen areas. Seasoned and cooked food according to recipes or personal judgment and experience. Experience Company Name City , State Sushi Chef 10/2014 to Current Working at Wasabi's Downtown entailed the same tasks a sushi chef as Sushi Time, only I am now second chef instead of head chef. I feel like I am again coming to the point where I would like a new opportunity to start from the bottom as I have done in the past at Sushi Time and The 5 Spot. Company Name City , State Dishwasher/ Line Cook 04/2014 to 10/2014 Working at The 5 Spot was a really awesome experience for me. It provided some of the more conventional style kitchen and line cook experience that I had not so much been exposed to at Sushi Time. I also started off at the dishwashing position here. Although I was only there for a short period of time, the exposure to this type of kitchen environment was something that I had been missing in my culinary experience. It also posed a challenge for me since I have been mostly making sushi for the better part of the last few years. The 5 Spot was a highly fast-paced neighborhood kitchen. So, you had to be quick all around and good knife skills are a must. I really enjoyed the challenge of once again having to start all over from the bottom and work my way back up. I ended up leaving The 5 Spot due to constant management changes and an offer to work for my old boss again. Company Name City , State Host, Server, Dishwasher, Cook 03/2008 to 03/2014 Sushi Time Towa is the first restaurant i have worked for. I have been employed by Sushi Time for six years where I started at the very bottom and worked my way to the top. I have worked as a host and as a server which consisted of me greeting customers, helping them to their seats, grabbing their drinks and orders and doing my best to give them the utmost service and keep a smile on their face. I worked as a host/server for about a year, so most of my time has really been spent working in the kitchen and making sushi. In order for me to work my way up through the ranks to sushi, I started at the very bottom in the dish pit. This consisted of me washing all dishes, pots, pans, and silverware. I was also required to prep meats and veggies. Having started at the dish/prep position, these tasks really helped me build a strong work ethic and develop great knife skills as well. I then moved over to cooking which consisted of still participating with prep work, but also cooking and frying all orders. Prep consisted of cutting chicken, beef, shrimp, squid, and all types of veggies. I have been doing sushi now for 3 years. That is, Monday-Saturday 10-10, give or take a few hours. I have had random days off here and there and some holidays, but for the most part 12 hours a day, 6 days a week. I have developed such a passion for food and seeing a smile on a person's face when they bite into the food and love it. I love being in an environment conducive for success and working hard while loving what I do. Being a sushi chef at Sushi Time consists of a wide range of tasks. I've received serve safe managerial training, so I am in charge of making sure everything is clean and up to code. I'm also in charge of going over inventory; ranging from paper/plastics, to all meats and veggies, also drinks and alcohol. This task also means I must handle all ordering trough the different distributors and vendors we may use. My job requires me on a daily basis to: cook and marinate rice, cut and prepare fish for the day, making sushi-rolls, nigiri, sashimi, platters etc. Im also required to assist customers sitting at the sushi bar with any inquiries or concerns they may have. Over the course of the 6 years i have been employed by Towa, I have gained so much. Ive matured so much through this job and sushi really has become such a passion of mine. I am a really hard worker who is also fun to work with, who is merely seeking a new opportunity to further my skill set and continue doing what i love. I have a positive attitude and a willingness to learn. And I have no problem adjusting to any style or training. I will work any days/nights or weekends and holidays if necessary. Educational Background Associate of Applied Science : Electrical-Computer Engineering 2012 Savannah Technical College , City , State , United States GED : General Education Wayne County Highschool , City , State , United States Wayne County High school Grades 9-11 Glynn Adult Literacy program-GED Skills

CHEF

EMBROIDERY MACHINE OPERATOR Summary To find employment with a good reputable company with a chance to advance to the best of my abilities and job skills. Skills Customer Service Cashier Pharmacy Sales Associate Embroidery machine operator Sewing machine operator Telephone/ fax mahcines Filing/ office skills Skills Customer Service: at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy , and The Pharmacy of  Pocola. Sales Assiocate : at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy , and The Pharmacy of Pocola. Office Skills: Telephone, Fax machine, Filing, Copier, Customer Service. Advanced problem-solving, great people skills, and great organizational skills. Experience 01/2014 to Current Embroidery machine operator Company Name － City , State Embroider shirts, jackets, hats, and others items as needed. Meet incoming customers and provide immediate assistance. Completed purchases with cash, credit, and debit payment methods. Answered incoming telephone calls with professional and knowledgeable repsonses. Provided expert product and service information. 2001 to 1-28-2014 I was a stay at home mom. 09/1999 to 02/2001 Office Administrator/Pharmacy Technician in training/ Sales Associate Company Name － City , State Completed purchases with cash, credit and debit payment methods. Office worker - in charge of all office duties including computer skills, telephone skills, faxing, medical billing, customer account billing, filing, insurance claims, and customer care. Pharmacy tech trainee- helped fill prescriptions, Met incoming customers and provided immediate assistance. and customer service. Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays. 03/1998 to 09/1999 Pharmacy Technician in training/ Sales Associate Company Name － City , State Increased purchase totals by recommending additional items. Pharmacy Tech trainee- helped filled prescriptions, customer service. Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. 02/1996 to 03/1998 Sales associate Company Name － City , State Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. ​ 03/1995 to 08/1995 Sales Associate Company Name － City , State sales, cash register. Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. 06/1994 to 03/1995 Sewing Machine Operator Company Name － City , State  Sewing machine operator - Made hunting gear and dog collars for Nite Lite. 10/1992 to 06/1994 Assembly Line Worker Company Name － City , State assembly of wood drawers, book cases, roll top desks, and other wood products. 04/1991 to 10/1992 Sewing Macine Operator Company Name － City , State worked on a tacking machine making camping stool covers, plus worked where ever needed to to fill empty places, as needed. 08/1995 to 02/1996 Sales Floor Associate Company Name － City , State Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Created attractive displays. Provided expert product and service information. ​ Education and Training 1988 High School Diploma Pocola High School － City , State , LeFlore

APPAREL

SALES SUPPORT Experience SALES SUPPORT February 2002 to January 2010 Company Name － City , State Directed team-centric initiatives to process and release 56,000+ digitally preflight pdfx1a Run of Press /magazine ads totaling $50 million in publications via Associated Press AdSend, B-Linked AdTransit, FTP sites and platforms for Macy's, Inc. Liaised among production department and Pre-Press teams to ensure color corrections and quality control were maintained, as well as staff at major magazines doing color mark-ups on press runs / approvals for quality control. Implemented VIO Adsend Web Application to release digital plate Macy's ads to publications, as well as Soft Proofing for both Creative and Production Departments and AdGate Adsend program for releasing ads to publication. Served as a Stakeholder / Team Member of a Soft Proof Committee responsible for implementation of new Approve V.1.3 Digital Color Approval / Correction System on EIZO monitors. Led transition team centralizing four 4 / Color Run of Press (ROP) operations divisions into new Macy's, Inc. Continually aligned costs with planned budget to decrease production expenses 25% every quarter. Increased processing efficiency 50% decreased errors 75% via a new Adsend Roadmap for Adobe Advertising Cloud team. Created cost-controlling production schedules to coordinate an increase in Macy's ROP and Magazine Ads. Contributing to a $200+ million sales increase for Macy's East during a 4th Quarter Holiday Season. Marketing Project Production Manager, Production Manager January 2010 to February 2018 Company Name － City , State Led and supervised forward-thinking teams in conceptualizing, developing dynamic templates, releasing direct mail, inserts, and outdoor ads to pre-press department and external vendors. Coordinated final direct mail/SEM ad review meetings with SVP of Marketing Operations to facilitate sales edits, and proofread approved URL/QR Codes/Web ID's. Managed ad traffic flow to Pre-Press and Blue Line sign offs for creative team, as well as final delivery of print and digital files to external printers via FTP sites. Performed quality control and color correction mark-ups for completeness and accuracy. Created InDesign templates for blow-ins/stich-ins, OOH campaigns/Omnichannel platform. Led negotiation meetings with Creative, Pre-Press, printers, and vendors. Continually ensured scheduled press run timekeeping within budget by 85%, by providing final roadmaps to printers. Selected by VP of Marketing & Operations to co-train all newly hired employees because of cross-functional leadership skills. Played a vital role in achieving $250+ million Direct Mail sales for Fall and Spring Seasons, by creating new proof process. Receiving Macy's "Marketing Star of the Year Awards" from 2013 - 2018 for exemplary job performance managing inserts. Successfully managing production of new annual Macy's Men's Fashion Book direct mail and SEM campaigns. Advertising Project, , Color Run of Press/Magazines. Staging Street Operations Manager January 1998 to January 2010 Company Name － City , State Assistant Production Manager January 1998 to January 2002 Company Name － City , State Marketing Manager January 2000 to January 2001 Company Name － City , State Advertising Manager, Advertising Sales Support January 1995 to January 1998 Company Name － City , State Education Master of Business Administration : Marketing & Project Management SOUTHERN NEW HAMPSHIRE UNIVERSITY Bachelor of Arts : History & Political Science (Management & Marketing) MANHATTANVILLE COLLEGE PMP Certificate in Project Management Certificate in Digital Plate Processing Certificate in Pre-Press Preparation & Processing Certificate in Soft Proofing Certificate in 4 / Color Processing & Correction Certificate in Social Media Advertising Certificate in Email Marketing Certificate in (SEO) Search Engine Optimization Certificate in Google Analytics Search Advertising Certificate in Branding & Fan Building Certificate in 3D Printing Workshop Certificate in Digital Photography Workshop Summary QUALIFICATIONS FOR PROJECT MANAGER, MEMBER SUPPORT TOOLS AND PROCESS Innovative Leader Committed to Delivering Excellence in Marketing & Advertising and Maximizing Bottom-Line Results. Highly Accomplished Marketing/Advertising Project Manager with Digital/Print Production Leader, and Ad Manager experience who drives Campaign Development, trends tracking, Consulting, Project Management, and initiatives to align with a company's vision. Innovative Thought Leader who develops synergistic campaigns for world-class print products/services, cultivating a strong brand image with superior quality. Influential Strategist who Leads Cross-Functional Teams/Processes, Advising on Creative Assets, Ad Manage on SEM Platforms, develops alliances among senior-level decision-makers, top vendors, media companies, and agencies. Affiliations American Marketing Association The Organization of Black Designers Advertising Production Club of New York National Black MBA Association Association for Project Management Digital Marketing Association Digital Advertising Alliance Macy's Thanksgiving Day Parade Committee Macy's 4th July Fireworks Committee The Bowery Mission Henry Street Settlement Highlights Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building / Training / Innovation Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting / Negotiation / Maximization Strategic Analysis / Planning Graphic Design / Ad Traffic Soft Proofing / Digital Files Proofreading / Editing / Quality Control Building Templates Strategic Planning / Implementation Cost Reduction / Avoidance Turnaround / Crisis Management Digital Photo Retouching Microsoft Office Suite / Adobe Creative Suite / QuarkXPress ADTransit / ADSend / Pre-Press Skills Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building / Training / Innovation Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting / Negotiation / Maximization Strategic Analysis / Planning Graphic Design / Ad Traffic Soft Proofing / Digital Files Proofreading / Editing / Quality Control Building Templates Strategic Planning / Implementation Cost Reduction / Avoidance Turnaround / Crisis Management Digital Photo Retouching Microsoft Office Suite / Adobe Creative Suite / QuarkXPress ADTransit / ADSend / Pre-Press

SALES

TEACHER Summary An elementary-school teacher with many years of success in teaching classes and developing children's learning ability/agility, known for her superior communication skills with children, parents and staff.  Desire to inspire and motivate children to achieve their best.  Able to inspire, comfort and build self-esteem, while demonstrating sound work ethics, cultural sensitivity/diversity, flexibility and creativity.   Mature and professional teacher  who adapts to new situations and technologies with ease. Adept at lesson planning and classroom management. Enthusiastic teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Dedicated and student-focused teaching professional who is committed to providing a well-balanced, supportive, and engaging learning environment for all student. Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Highlights Critical thinker Title I knowledge IEPs knowledge Learning assessments Decisive Flexible and adaptive Calm under pressure Mississippi Teaching Certificate with Elementary Education endorsement Urban public schools background Standardized testing techniques Accomplishments Named “Teacher of the Year” in 2009 . Experience Teacher 01/2009 to Current Company Name City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Taught students in various stages of cognitive, linguistic, social and emotional development. Taught students to exercise problem solving methodology and techniques during tests. Differentiated instruction according to student ability and skill level. Encouraged parents to take an active role in their child's education. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Adapted curriculum to fit student needs, provided individual and small-group instruction when necessary. Developed lesson plans and class material - Combined instruction with demonstration to clearly communicate objectives to class. Used a variety of classroom strategies: lecture, group discussion, inquiry, discovery, and more. Maintained pleasant learning atmosphere in class - Established and reinforced standards of behavior. Kept progress notes and made reports; tracked academic and social development. Assigned and graded homework and class work; prepared tests. Taught interpersonal skills and resolved student problems by timely and sensitive conferral with parents/teachers/administration. Teacher 01/2007 to 01/2009 Company Name City , State Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience. Identified and adapted teaching resources in order to meet the varying needs of children with different learning abilities, learning abilities and special education needs. Offered plans for enhancement in which children are encouraged to be engaged in the learning process. Maintained an accurate teaching record and monitored learning performance to provide feedback on progress - Prepared and evaluated students' performance to monitor progress. Researched and utilized variety of learning materials, resources and technology methods [such as: Internet-learning, library, team learning] to support and develop the classroom environment. Advised and monitored children in the use of new learning materials and teaching equipment. Communicated cooperatively with peers, colleagues and parents to meet teaching goals and ethical standards. Participated in training programs and educational courses to keep up to date with new teaching methods, new developments and teaching resources. Applied appropriate disciplinary measures when necessary. Teacher- Intern 08/2006 to 12/2006 Company Name City , State Researched county curriculum guidelines to develop and implement long-term unit plans, daily assignments, and worksheets on art and literature for seventh grade inclusion classes. Collaborated with special education teachers to tailor instruction to accommodate all learning styles in the classroom Evaluated the performance, behavior, and social development of students Utilized various media topresent lessons including PowerPoint presentation, visual art, document camera, and Comic Life Promoted student achievement daily and by implementing Positive Behavior Interventions and Supports (PBIS) Participated in weekly team meetings to discuss behavioral and academic interventions of seventh graders Initiated and maintained contact with parents to discuss student success and interventions. Education Bachelor of Science : Reading 2006 Delta State University City , State English  Social Studies Professional Affiliations Mississippi Department of Education, Jackson, MS 2006 Renewed (2011) Skills academic, art, interpersonal skills, instruction, lesson plans, notes, materials, meetings, PowerPoint, camera, progress, teaching, training programs, Microsoft Excel, Microsoft Office.

TEACHER

WEB DEVELOPMENT COORDINATOR Highlights Adobe Photoshop, Acrobat, Dreamweaver *Content Management Systems (CMS) *MS Office (Word, Excel, PowerPoint, Outlook) *Quark Xpress, Interactive Designer Accomplishments National conference presenter, Health Care Internet Conference: Leading the Digital Transformation, Nov. 2014 National conference presenter, Health Care Marketing and Physician Strategies Summit, May 2014 Interactive Media Awards (IMA) Best in Class Award for CentraCare web site, 2013 Graduate, St. Cloud Area Chamber of Commerce Leadership Development Program, 2007 Producer credit for 1999 Telly Award-winning and Aegis Award-winning video project, "Renae's Story" Writer/creative director/producer credits for four Healthcare Marketing Report Advertising Awards (national competition), 1999-2000 Writer/producer credits for six Lake Superior Ad Club (American Advertising Federation) Citations of Excellence, 1995-97. Experience 01/2012 to Current Web Development Coordinator Company Name － City , State Direct the strategic development of CentraCare Health web properties Consistently deliver a rewarding user experience (UX) with web-based content, services and features Develop social media strategies and manage content assets on social platforms Actively monitor, evaluate and report on web analytics; assess successful measures and implement changes Collaborate with executives, leadership and staff to achieve best in class digital content and services Spearhead efforts to launch a consumer-focused, health and wellness blog Implement new online features to promote physicians and medical staff Create educational materials and conduct software training for staff Manage, inspire and motivate web department staff on ongoing enhancements to our digital footprint. 01/2000 to 01/2012 Web Marketing Specialist Company Name － City , State Directed and implemented health system web initiatives Built and maintained close relationships with health system leaders/stakeholders on web-related projects Evaluated and recommended content and features for health system web site Measured and increased web site traffic Successfully managed development and guided the launch of key consumer-focused web features, including online appointment requests, prescription refills and bill payment Acted on executive leadership's goal to be transparent with our quality and pricing data, and became the first in Minnesota to publish this data on our web site. 01/1997 to 01/2000 Marketing Specialist Company Name － City , State Developed, implemented and evaluated integrated marketing and advertising strategies for the hospital and key departments/product lines. Managed and directed marketing efforts, special events, educational programs and other promotional activities. 01/1996 to 01/1997 Special Events & Promotions Coordinator Company Name － City , State Developed and coordinated special events and promotions for agency clients. Prepared marketing proposals and budgets. Managed and coordinated creative department projects and production efforts. 01/1994 to 01/1996 Associate Creative Director Company Name － City , State Developed targeted marketing strategies and creative direction for agency clients. Managed and coordinated production efforts. Provided award-winning copywriting for ad campaigns, articles, promotional brochures, newsletters and targeted campaign materials for agency clients. 01/1993 Sales Consultant Company Name － City , State Promoted, sold and increased market share of national product lines distributed by the company. Coordinated educational and trade show events. Served as a liaison between product manufacturers and customers. Education 1997 Master of Arts degree : Communicating Arts mass communications University of Wisconsin-Superior － State GPA: GPA: 3.9 Communicating Arts mass communications GPA: 3.9 1992 Bachelor of Science : Mass Communications broadcast and international studies Bemidji State University － City , State GPA: Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Mass Communications broadcast and international studies Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Professional Affiliations Talented digital content manager with more than 20 years of experience and success across the marketing and communications discipline. Highly skilled in web content development, SEO, web analytics, emerging media and digital marketing, as well as traditional marketing and communications strategies. Proven leader in connecting key audiences to desired products, services and information. Keen understanding of health care industry operations and practices. Skills Acrobat, Dreamweaver, Adobe Photoshop, ad, advertising, Agile, agency, brochures, Budget management, budgets, CMS, content, Content Management, copywriting, creative direction, clients, data analysis, Detail-oriented, E-business, educational materials, educational programs, e-mail, special events, features, UX, Leadership, marketing strategies, marketing, market, materials, Media planning, Excel, MS Office, Outlook, PowerPoint, Word, negotiator, newsletters, prescription refills, pricing, project management, proposals, purchasing, quality, Quark Xpress, Research, software training, Strategic development, Vendor relations, web site, articles

PUBLIC-RELATIONS

FINANCE MANAGER Summary Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting, Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights Financial statement analysis Analytical reasoning Strength in regulatory reporting Account reconciliation expert Complex problem solving Effective time management Excellent managerial techniques Strong organizational skills Superior research skills Flexible team player Accomplishments Reviewed processes and identified inadequate. Experience Finance Manager May 2008 to Current Company Name - City , State Supervision of Accounting employees including hiring, coaching, training and completing employee evaluations in a timely manner. Develop and generate daily, monthly, quarterly and year end processes and preparation of financial statements and related management reports. Coordination and management of daily cash transfers. Maintain general ledger accounts in balance with sub-ledgers. Approve all A/P expenditures and G/L adjustments. Analyze and review expenditures compared to budget. Maintain accounting control procedures. Communicate with staff and members efficiently and timely. Assist Internal and external auditors in completing audits. Improve, redesign and re-engineer existing accounting systems. Team Member of Security Committee and Business Continuity Committee. Received over 20 awards for going above and beyond and saving the Credit Union money. Financial Analyst II November 2000 to April 2008 Company Name - City , State Produced financial information for billing and reporting for Federal, State and County contracts. Performed general ledger reconciliation and prepare any correcting entries. Reconciliation of 35 bank accounts from multiple banking entities. Tracked and reconciled Long and Short Term Debt. Liaison to program management with respect to financial information, contract compliance and budgetary matters. Reviewed and monitored the preparation of audit schedules for any required Agency audits. Assisted the Director of Finance in developing budgets and with budgetary analysis. Improved, redesigned and re-engineered existing accounting systems. Coordinated conversion of new computer software and hardware. Member of the Internal Loan Committee providing review and approval of Micro Business Loans. Responsible for the daily operation and supervision of the A/P Department. Named Employee of the Month. Corporate Accountant August 1998 to October 2000 Company Name - City , State Developed and monitored operating and capital budgets. Managed and reviewed all functions regarding financial statement preparation. Provided analysis, produced reports and developed specialized reports for management. Managed, reviewed and approved A/P and A/R. Performed all general ledger reconciliation. Assisted H/R Director with P/R transactions and functions. Provided work direction and review to less experienced associates. Improved, redesigned and re-engineered existing accounting systems. Coordinated conversion of new computer software and hardware. Provided support and assistance to Corporate Controller. Named Employee of the Month. Resort Revenue Manager July 1991 to August 1998 Company Name - City , State Managed revenue department which audited 10 restaurants, Adult and Kids Ski Schools, 8 retail outlets, The Crested Butte Marriott Hotel (252 suites ), The Sheraton at Crested Butte (300 rooms) and various vacation rental properties. Responsible for hiring, training and disciplining up to 20 associates. Responsible for the security and accurate processing of large sums of currency and credit cards from multiple resort operations exceeding $250,000 daily. Ensured timely and accurate bank account reconciliation for various corporate entities between multiple banking organizations. Coordinated the transfer of funds among multiple bank accounts. Managed, reviewed and approved high volume of A/P and A/R transactions and inter-company allocations. Managed and reviewed all functions regarding financial statement preparation. Prepared audit work papers for corporate auditors. Provided support and assistance to Controller. Assisted with conversion of new computer software and hardware. Member of Wage Committee, Leadership Committee and the Software Design Committee. Received awards for Associate of the Week, Team of the Week, Team of the Month and Special Project of the Month. EQUIPMENT/SKILLS Computer Literate. Solid working knowledge of accounting/auditing principles and procedures. Education Accounting Associate Degree Barnes Business College Skills account reconciliation, Accounting, accounting systems, A/P, Agency, auditing, balance, banking, billing, budgets, budget, coaching, hardware, Computer Literate, contracts, Controller, conversion, Credit, direction, engineer, Finance, financial, financial statement preparation, preparation of financial statements, funds, general ledger, general ledger accounts, hiring, Leadership, Director, money, processes, program management, reporting, retail, Software Design, Supervision

FINANCE

DIGITAL MEDIA INTERN Summary Competent and reliable professional seeking an internship or co-op position that will allow me to apply my education and enthusiasm in a professional, mutually beneficial, growth-oriented business environment. Experience 01/2017 to Current Digital Media Intern Company Name － City , State Researched and implemented the use of immersive technology like Oculus Rift, HTC Vive and Samsumg VR in Florida International University's Virtual Reality Lab Collaborated in the production and post-production of 360 video content Published an article on an inter-displinary play focused on Sea Level Rise for FIU's Inspicio Magazine 09/2015 to 06/2016 Marketing assistant Company Name － City , State Assisted Product Managers with the launch of new products Participated in weekly customer briefings and team meetings  Supported the marketing team in advertising new products through Social Media Gained useful knowledge on financial statements and how they are leveraged by the finance team to enhance daily business operations. 08/2014 to 12/2014 Project Engineer Assistant Company Name － City , State Assisted project engineer, accounting, and superintending staff with daily duties Collaborated with construction observation, staking, and administration duties 12/2013 to 06/2015 Sales Associate Company Name － City , State Ensure high levels of customer satisfaction while maintaining excellent sales service Assess customers' needs and provide assistance and information on product features Education and Training Spring: 2018 Bachelor of Science : Digital Media Communications Florida International University － City , State GPA: 3.2 Languages Fluent in English and Spanish (writing and speaking) Skills Proficient in Adobe Photoshop and Adobe Premiere

DIGITAL-MEDIA

INFORMATION TECHNOLOGY INTERN (TEST AUTOMATION ENGINEER) Summary Over 3 years of experience serving as a key contributor across all software development life cycle phases including analysis, architectural design, prototyping, development, and testing of application using Java/J2EE technologies in various domains. Very good understanding of Object Oriented Programming, Data Structure, Algorithms, Design Patterns and Distributed Systems. Excellent working experience in backend development using different Spring modules like Spring Core Container Module, AOP, MVC, Security, Data, Transaction Management etc. Experienced in developing Microservices with Spring Boot, Spring REST, Spring Cloud, etc. Extensive experience in developing Web interfaces using HTML5, CSS3, Bootstrap, SASS, LESS, JavaScript, jQuery, AngularJS, ReactJS and BackboneJS. Experienced in working with SQL databases like MySQL, PostgreSQL, Oracle and have some knowledge of NoSQL databases like MongoDB. Expertise working in Agile methodology environments like Scrum. Experienced in working with Version Control Tools like SVN and Git. Experienced in performing automation using Selenium, Java and performing Behavioral driven testing using Cucumber. Experienced in build tools like Ant, Maven, Gradle and using them with continuous integration tools like Jenkins. A proactive learner with exceptional analytical, design and problem-solving capabilities. Excellent communication skills including formal presentations and technical documentation. Productive in both team-based and self-managed projects. Skills Programming Languages: Java/J2EE, JavaScript, Android, HTML, CSS, SQL, C, C Frameworks and Libraries: Spring, Restful-Web Services, Hibernate, AngularJS, ReactJS, jQuery, Bootstrap, Selenium WebDriver, Cucumber Databases: MySQL, PostgreSQL, Oracle, MongoDB, H2 Build Tools: Gradle, Maven, Ant Practices: Agile/Scrum, Waterfall, TDD, Clean Coding, Continuous Delivery Architectures: Microservices, Single Page Application, REST, Client/Server Version Control: SVN, Git Cloud Application Platform: AWS Others: Bower, Grunt, Npm, Node, JSON, XML, Jenkins IDE: Eclipse, IntelliJ, Android Studio Operating Systems: Linux, Windows Experience Information Technology Intern (Test Automation Engineer) 05/2017 to 08/2017 Company Name City , State Created nicely baked ‘Test Automation Framework' to provide an execution environment for the automation test scripts. The framework allowed automated regression testing of ‘WebTix', frontend/web interface that ExtremeTix's (Ticketing Solution Company) clients use to access web services. Extensively used Selenium WebDriver and Spring Boot combined to write automation scripts for dynamic pages of ‘WebTix' written on AngularJS Framework. Modularized web components as Java objects following Page Object Model i.e created Object repository for all locators which can be easily automated. Leveraged the benefits of both data-driven and behavior-driven approaches and built the framework that is maintainable and reusable. Integrated automated tests with Cucumber (behavior-driven testing framework) to allow Quality Assurance team write high-level use cases in plain text. Leveraged Jenkins to build automated tests project and use Selenium Grid to run parallel tests across multiple browsers and platforms. Automated reports generation and distribution. Interpreted and converted manual test cases into automation smoke and regression suites. Trained and supported the QA team with automation framework and script issues. Collaborated with the QA team and went through an evolutionary approach in writing concise documentation to help configure the framework and add new automated tests as required. Worked on JIRA tool to create and track new project/issue. Java Full Stack Developer 05/2014 to 06/2016 Company Name City , State Worked on varied aspects of application development including requirement analysis, design, implementation, and testing. Coded and debugged multi-tiered Java-based applications to provide enterprise and embedded solutions using Java and Spring framework APIs like MVC, AOP, DAO, JDBC, Transaction, Validation, Annotation, JSON, XML, Maven and JUnit Test. Involved in implementation of applications using conventional design practices (SOA - Service Oriented Architecture). Developed database access layers using Spring Data JPA and Hibernate. Developed REST web services for external application integration. Developed a Java-based SDK and driver software for making the card reader, PUA-310V-0/M2U2/Y4 to work on Linux environment. Did extensive research on smart card technology (NFC, Mifare, DESFire, etc.) for projects like VMS (Visitor Management System) and SCBTIMS (Smart Card Based Trekkers' Information Management System). Was responsible for writing core software logic for QMS (Queue Management System) in Java, developing plugin architecture and implementing RS485, TCP & HTTP channels as plugins for interfacing QMS hardware devices. Worked as a development coordinator for projects like VMS (Visitors Management System), QMS (Queue Management System), SCBTIMS (Smart Card Based Trekkers' Information Management System). Worked with JS, JSP, HTML, CSS, Bootstrap, AngularJS and ReactJS to design and develop interactive user interfaces and HMI (Human Machine Interface) for real-time data monitoring and interactions. Built multiple mobile applications (Android and iOS) for real-time monitoring of hydrologic parameters and alert dissemination during floods and glacial lake outburst risks. Gained experience in multi-platform mobile application development technologies like PhoneGap and Titanium. Fixed bugs and implemented improvement features using Java and J2EE on large scale projects through reviews of codes and test cases, analysis of change requests and enhancements, investing alternate configurations and implementing better solutions. Leveraged an array of tools to optimize efficiency, including OpenERP for project management, Git for source control and versioning, sophisticated IDEs such as IntelliJ and many other. Was responsible for client interactions and handling technical aspects in a sales pitch. Java Developer Intern 03/2014 to 05/2014 Company Name City , State Core Java programming with Multithreading Exception Handling, File Handling, IO, Generics, and Java Collections.  Developed the entire MRP (Machine Readable Passport) Reading Module both backend and frontend by utilizing Java 1.7 and Java Swing. Used JDBC for database connectivity to SQL Server. Involved in backend development and optimizing the search engine for Nepal Tourism Board (NTB)'s website. Involved in bug fixing, code enhancements, and maintenance activities. Prepared test plans for unit testing and implemented test cases using JUnit. Software Developer Intern 01/2013 to 10/2013 Company Name City , State Designed and developed applications using Scrum, an iterative and incremental Agile Software Development methodology. Performed back-end development using PHP (CodeIgniter MVC Framework). Developed CMS like system majorly based on PHP and MYSQL. Built a file-crawler app in CodeIgniter for sorting and removing duplicates and redundant files. Created data entry forms in HTML embedded with PHP. Trained in effectively utilizing agile methodologies and Object Oriented Programming practices. Maintained project documentation. Trained in utilizing version control system like Git and managing project timeline by use of OpenERP, a comprehensive suite of business applications. Responsible for writing User and Administrator Modules of PHP MySQL applications as per the technical specifications. Responsible for implementing and hosting of prototype systems on test servers. Attended seminars and workshops about SQL (Structured Query Language) and Database Design. Education Master of Science : Computer Science 2017 Lamar University City , State , United States of America GPA: 4.0/4.0 Bachelor of Engineering : Electronics and Communication Engineering 2013 Tribhuvan University City , State , Nepal GPA: 3.94/4.0 Honours and Distinction Winner of National Robotics Competition, 'Yantra 1.0' organized by Robotics Association of Nepal (RAN): July 2012 Outstanding Student Award, Lamar University: Fall 2017  Extra-Curricular Activities Resource Manager in Robotics Club, Kathmandu Engineering College, Tribhuvan University (2013 - 2013). Twice the winner of National Robotics Competition organized by Robotics Association of Nepal (RAN). Conducted and mentored 'Microcontroller Workshop (13th January 2013)', and 'Circuit Synthesis Training Program (14th June 2013)' at Kathmandu Engineering College. Presented ideas and project based on Android controlled robot in Locus 2013, Annual Technological Festival, Nepal Gave a presentation to Nepal Army Club on the application of robotics in safety and security (during Tech Exhibition 2013). Treasurer and Event Organizer in Nepalese Student Association (NSA) at Lamar University (2016 - 2017). Website and Links Website: www.sagunpandey.com LinkedIn: www.linkedin.com/in/sagunpandey GitHub: www.github.com/sagunpandey

INFORMATION-TECHNOLOGY

BUSINESS DEVELOPMENT MANAGER/PROGRAM DIRECTOR Executive Profile Marketing and sales executive who thrives in energetic, high-pressure, competitive environments. Creative,results-orientated dynamic professional with extensive educational and professional expertise with long trackrecord of success in direct sales and brand management. Exceptional problem solver, natural leader and skilled mediator who excels at bringing out the best in allemployees. Disciplined and versatile in resource management while facilitating growth in sales, marketing andbusiness enterprises to support corporate objectives. Skill Highlights Top-ranked sales executive leading largeNational account management organizations.Organizational psychology and managementExcellence in strategic business policy.sciences.Direct sales trainer and staff developmentPlanning and control.manager.Public and client relations.Marketing and economic policy.Revenue and market expansion. Resource optimization.Excellent communicator.Compelling leadership skills.Complex project negotiator.International business and marketing.Advanced problem solving abilities . Professional Experience Business Development Manager/Program Director February 2014 to Current Company Name - City , State Designed and implemented a strategic marketing initiative for First Interstate Bank entitled, "Bank of theFuture." Market share and revenue grew by over 300% and the program, which included the training ofbank employees in direct sales, was rolled out Nationally.Developed sales training protocols for ADP's new "P.C. Payroll" product line which eventually dominated themarketplace.Recruited, trained and managed an agent sales force for AT&T's GBS Division which grew to in excess of250 million dollars in revenue per year.Built successful telecommunications company that quickly grew to 30-plus employees and 5 million dollarsin annual revenue. Responsible for all aspects of the organization including direct sales. Program Director September 2011 to January 2015 Company Name - City , State Senior Counselor November 2008 to August 2011 Company Name - City , State Substance Abuse Counselor August 2006 to November 2008 Company Name - City , State Substance Abuse Counselor September 1993 to August 2006 Company Name - City , State President/CEO January 1990 to May 1993 Company Name - City , State Chief Executive Officer of medium-size Telecommunications Corporation. Managed the day-to-day tactical and long-term strategic activities within the business. Capitalized on industry changes to maximize company revenue. Conducted cost, schedule, contract performance, variance and risk analysis. Drafted business plans, budgets and quarterly and semi-annual business reviews. Coached and mentored 38 staff members by offering constructive feedback and taking interest in their long-term career growth. Conducted all sales training to insure for quality and effectiveness consistent with the mission and objectives of U.S. Telecom. Established knowledge-sharing processes for 38 associates throughout the organization. Increased monthly sales by 70% by implementing strategies to develop and expand existing customer base through up-selling and cross-selling Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Optimized current revenue streams by networking for additional business prospects with established clients. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Answered customer questions regarding products, prices and availability. Identified issues with existing marketing material to drive process improvements. Developed growth plans by identifying key clients, key targets and priority service lines. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Generated new sales opportunities through direct and telephone selling and emails. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Developed innovative business plans and sales strategies for vertical markets. Coordinated and managed major proposal processes from initiation to implementation. Generated business development awareness by implementing in-depth sales and marketing training programs. Senior Territorial Manager April 1988 to January 1990 Company Name - City , State Spearheaded Agent Program, resulting in a 300% increase in revenue. Spearheaded cross-functional initiative to achieve cross-selling and up-selling to new and existing customer base Trained all sales agents to up-sell add-on services to existing customers, generating incremental revenue and creating relationship-selling. Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Consistently secured new accounts, resulting in a 300% increase in year over year revenue. Trained sales teams on educational products at seminars and special events. Delivered exceptional account service to strengthen customer loyalty. Negotiated details of contracts and payments and prepared sales contracts and order forms. Led sales calls with team members to establish sales and customer retention goals. Monitored customer preferences to determine focus of sales efforts. Generated monthly and annual sales reports. Created and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Trained in negotiations and time management. Recommended and helped customers select merchandise based on their needs. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Trained new employees on company customer service policies and service level standards. District Manager May 1986 to March 1988 Company Name - City , State Credit/Marketing Manager V.P March 1984 to April 1986 Company Name - City , State Education Ph.D : Business Administration , 2003 California Coast University - City , State GPA: GPA: 9 Summa Cum Laude Business Administration GPA: 9 Strategic Business Policy, Marketing and Economic Policy, Organizational Psychology, Cultural Dimensions of Management, Corporate Finance, Planning and Control, Management of Business and PublicOrganizations, Human Resource Management, Human Behavior in Organizations, Management Theory and PracticeCritical Thinking/Problem Solving and International Marketing. Summa Cum Laude MBA : Business Administration , 2002 California Coast University - City , State GPA: GPA: 0 Summa Cum Laude Business Administration GPA: 0 Emphasis on Organizational Behavior, Managerial Decision Making, E-Business, Management Science, Quantitative Methods, Human Relations, Financial and Marketing Management, Business Law, ComputerTechnology for Managers, The Research Process. Summa Cum Laude Bachelor of Science : Business Administration Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications , 2000 California Coast University - City , State GPA: GPA: 0 Graduated Summa Cum Laude Business Administration GPA: 0 Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications Graduated Summa Cum Laude Prerequisites for State Certification: Addictions Studies : 2006 Case Management and Documentation, Addictions Studies Hospital Corpsman/Psychiatric Technician : 1980 Palo Verde Junior College - City , State Hospital Corpsman School, EMT-II, Psych Technician, Crisis Intervention Certified Substance Abuse Counselor. All College Transcripts are available upon request. United States Navy Interests Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA) Additional Information COMMUNITY SERVICE Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA) Skills account management, ADP, Business Law, Case Management, Corporate Finance, Counselor, Crisis Intervention, client relations, Decision Making, Dimensions, Direct sales, Documentation, E-Business, Financial, Human Resource Management, Human Relations, International business, International Marketing, leadership skills, Managerial, marketing, Market, Marketing Management, negotiator, communicator, optimization, Organizational, Payroll, P.C., problem solving, protocols, Psychology, Research, sales, sales training, Strategic, strategic marketing, Technician, telecommunications, trainer

BUSINESS-DEVELOPMENT

TUTOR Professional Summary Self-motivated and detail oriented individual with comprehensive training in ICD-10-CM/PCS, CPT and HCPCS II coding. Focused individual who has demonstrated ability to work well independently while actively coordinating with other team members. Seeking medical coding position. Education and Training July 2016 Career Step Professional Medical Coding and Billing Program City , State Certificate of Graduation with Honors *Inpatient and Outpatient coding *Medical Terminology *Anatomy & Pathophysiology Professional Affiliations American Academy of Professional Coders (AAPC) -Member CPC-A (7/23/2016) American Health Information Management Association (AHIMA)-Member Professional Experience 01/2013 to 01/2015 Tutor Company Name Tutored homeschool students in weekly high school prep courses. Researched, planned and facilitated studies in Latin, Debate, Literature, Composition, Algebra, Science, Geography and History. Provided parent mentoring and support. 01/2011 to Current Office Manager Company Name Tracked financial transactions. Monitored accounts receivable, accounts payable. Negotiated with vendors and customers. Produced profit and loss statements. 01/2008 to 01/2014 Independent Sales Consultant Company Name Presented product demonstrations. Communicated with hosts and customers and provided product support. Recruited and mentored new consultants. Won numerous sales and recruiting level recognitions and promotions. Skills computer systems, organized, self starter, grammar, communicates well ​

CHEF

HR ASSISTANT INTERN Summary New graduate seeking work as a Counselor able to facilitate both individual and group therapy sessions to help participants overcome obstacles. Detail-oriented with superior interpersonal skills. Skills High energy Sound judgment Compassionate Conflict resolution training Exceptional problem solver Excellent communication skills  Excellent writing skills Customer service skills Proficiency in Microsoft Excel, Word, PowerPoint and the Internet Experience HR Assistant Intern , Company Name , February 2016 - March 2016 City , State Provide administrative support to the Human Resources Director. Verify I-9 documentation for new hires. Submit the online investigation requests and assists with new employee background checks. Update HR spreadsheet with employee change requests and process paperwork. Owner, Operator , Company Name , August 2012 - Current City , State Managed fashion retail store independently. Provided professional support to staff. Assisted retail store in exhibiting innovative products. Preservation Technician I , Company Name , October 2004 - May 2013 City , State Responsible for the assembly of fabricated phase boxes, portfolios and custom enclosures for protecting historic and fragile library materials. Performed archival sound repairs for books and pamphlets which included: rebinding books in the original covers (recasing). Prepared and submitted books for additional processing at the bindery. Designed complex enclosures for special projects. Education and Training Bachelors of Art Organizational Leadership , , Cleveland State University , April 2018 Organizational Leadership Associate Degree Bryant & Stratton College , , City State April, 2016 EMT Certification Cuyahoga Community College , , City State 2003 Skills administrative support, repairs, spreadsheet

HR

SALES MANAGER Summary Friendly and enthusiastic with over six years of specialization in hospitality. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Able to work in a fast paced establishment and passionate about exceeding expectations. Highlights Client relations specialist Conflict resolution techniques Team management Meticulous attention to detail Skilled multi-tasker Deadline-oriented Management of remote employees Focused on customer satisfaction Efficiency Excellent verbal communication Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions, and orders. Experience Sales Manager 01/2015 － 07/2015 Company Name City , State Active Learning Social Perceptiveness Reading Comprehension Computers and Electronics Picker Amazon Obtain merchandise from bins or shelves. Resolve customer complaints regarding sales and service. Cashier Zaxbys 09/2014 － 01/2015 City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Monitor customer preferences to determine focus of sales efforts. Plan parties or other special events and services. Perform marketing and advertising services. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Place merchandise on conveyors leading to wrapping areas. Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise. Oversee regional and local sales managers and their staffs. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Receive payment by cash, check, credit cards, vouchers, or. 01/2014 － 07/2014 City , State 09/2010 － 01/2014 City , State Education May 2012 High School Diploma : General Business Ringgold High School City , State Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers enteringestablishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Post charges against guests' or patients' accounts. Keep periodic balance sheets of amounts and numbers of transactions. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Skills advertising, balance sheets, calculators, cash receipts, cash registers, catalog, commodities, credit, Critical Thinking, Resolve customer complaints, Decision Making, Electronics, special events, features, focus, Inspect, Issue receipts, mark, marketing, money, policies, Reading, Read, real estate, Sales, scanners, staffing, tables, telephone

SALES

WS BARTENDER (ON CALL) Summary Hardworking and reliable Fitness Specialist with strong ability in multitasking. Offering Basics, monitoring and providing positive energy. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Energetic group fitness instructor with strong background in HIIT, Basic Fundamentals and Zumba instruction. Highly motivated to help others reach health and fitness goals. Inspiring Fitness Trainer with sound BMI knowledge and comprehensive experience performing fitness assessments. Friendly and energetic with ability to network and counsel clients on health and fitness goals. Skills Phone call answering Physically strong Communication and presentation Observation Answering inbound calls HIPAA and confidentiality Client coordination Personalized service Monitoring progress Patient relationships Current fitness trends Designing exercise programs Fitness assessments Exercise equipment operation Safety-conscious Planning and coordination Organization Relationship development Customer service First Aid/CPR Team building Problem resolution Project organization Experience Bartender (On Call) / Company Name - City , State 08/2019 - Current Checked identification of customers to verify age requirements needed for purchase of alcohol. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Prepared over numerous mixed drinks and poured wine, beer and nonalcoholic beverages for average of two per patron per shift. Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships. Engaged in small talk with patrons to build rapport and earn repeat business. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards. Stocked bar with beer, wine, liquor and related supplies. Promoted customer safety by maintaining current list of available ride services for inebriated customers. Monitored patrons to keep alcohol consumption in designated areas. Advertised, marketed and recommended drink options to guests to increase guest satisfaction. Upsold customers from shelf to premium brands to help boost sales. Fitness Specialist / Company Name - City , State 01/2016 - Current Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions. Greeted and assisted guests entering facility to provide general information and answer questions. Monitored fitness floor and observed equipment use to address safety concerns. Promoted business and physical fitness by attending off-site promotional and community events. Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures. Inspected equipment daily to identify and report wear, damage or malfunctions. Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities. Devised new programs and monitored client progress. Developed and delivered at three weekly fitness classes. Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals. Administered various fitness assessments to measure client progress. Re-racked weights and maintained neat, organized and clean club. Guided clients in safe exercise, taking into account individualized physical limitations. Watched clients during exercises and assisted with exercises. Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals. Server/Bartender / Company Name - City , State 06/2011 - 07/2015 Operated POS terminals to input orders, split bills and calculate totals. Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins. Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied. Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages. Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items. Promoted desserts, appetizers and specialty drinks. Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances. Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware. Cleaned dining area between guests with efficient sweeping, glass washing and spill removal. Partnered with team members to efficiently serve food and beverages. Managed closing duties, including restocking items and reconciling cash drawer. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Reviewed identification for patrons before serving alcoholic drinks. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Minimized customer wait times by efficiently taking and filling large volume of orders each day. Calculated charges, issued table checks and collected payments from customers. Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption. Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service. Processed customers' payments and provided receipts. Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items. Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements. Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options. Greeted newly seated guests quickly and efficiently. Explained menu options to guests, offered suggestions and took orders for food and beverages. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. Education and Training Parker High School - City 05/2005 High School Diploma Arizona Western College - City , State Some College (No Degree) Accomplishments NAFC (Native American Fitness Certification): Functional Exercise Trainer Personal Trainer Youth Trainer Zumba Certified Strong by Zumba Certified Zumba Personal Dance Instructor Vertimax Certified Personal Trainer ACCU-Check Aviva Blood Glucose Meter System Certified CPR & First Aid Certified Certifications NAFC (Native American Fitness Certification): Functional Exercise Trainer Personal Trainer Youth Trainer Zumba Certified Strong by Zumba Certified Zumba Personal Dance Instructor Vertimax Certified Personal Trainer ACCU-Check Aviva Blood Glucose Meter System CertifiedCPR & First Aid Certified

FITNESS

CONSTRUCTION PROJECT MANAGER Professional Summary I am a sports person by heart and a Civil engineer by profession. I am currently pursuing Master's in Civil Engineering at Auburn University. I am a seasoned construction professional with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. Able to develop scopes, check field activities and update clients making me the perfect candidate for project management. I hold sports close to my heart and make sure to practice it in my daily life. I have been a national level tennis champion during my college days and am also a Registered tennis coach. I aspire to run a successful construction management firm in future. Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager , 01/2016 to 04/2017 Company Name – City , State Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies Analyzed trade and material proposals and negotiated contracts Monitored construction operations for $2 Million dollar plus Housing Project Monitored, coached and supervised team of 25 employees in 2017 Maintained zero site accidents and lost work days for 1.5 years Site Supervisor , 01/2015 to 12/2015 Company Name – City , State Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations Initiated onsite safety program and properly trained all team members, decreasing injuries by 95% Sourced suppliers and purchased necessary materials for work Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job Delegated assignments based on site plans, project needs and knowledge of individual team members Education Master of Science : Civil Engineering , 11/2019 Auburn University - City , State Coursework in Construction Law, Project Management and Cost Estimation Member of University Tennis Club Bachelor of Science : Civil Engineering , 05/2017 L.J. Institute of Technology - City Elected Captain of Tennis Team Member of College Quiz Club Thesis: Energy Generation in Floating City Hobbies National level Lawn Tennis Champion Registered Adult development tennis coach with Professional Tennis Registry Avid Reader Additional Information Authorized to work for any employer in U.S.A. PROJECT WORK Event Center design for SIFAT,Alabama Rock and Dirt clearing plan, Long term erosion control plan, Landscape plan, 3D Model along with site layout and detail estimate Auburn University Facilities management Designed web based platform integration for Project initiation form(PIF), Helped design material to share with AU Colleges and other stake holders Atchafalaya Basin flood protection Project,Louisiana Carried out risk assessment from contractor perspective,Haul routes and access routes design, Sequence of construction activity Presented model for variation in prices for Rip Rap across Alabama for Alabama department of transportation Analysed historical bid data for all projects awarded between 2006 to 2016,3500 Projects, After exploratory data analysis presented algorithm to directly link Rip-rap price with gasoline index in state Studied pavement condition for city of Los Gatos, California Analysed present condition using Streetsaver software , Presented action plan for city as well as fund utilization formula Weagle construction Presented 100 day plan for restoration of safety culture in company Technical Proficiency Auto-CAD, REVIT Architecture, Navisworks, RS Means, Streetsaver, Bluebeam, WinTR55, Kenslabs,BIM 360, MS Project, MS Office Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager , 01/2016 to 04/2017 Company Name – City , State Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies Analyzed trade and material proposals and negotiated contracts Monitored construction operations for $2 Million dollar plus Housing Project Monitored, coached and supervised team of 25 employees in 2017 Maintained zero site accidents and lost work days for 1.5 years Site Supervisor , 01/2015 to 12/2015 Company Name – City , State Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations Initiated onsite safety program and properly trained all team members, decreasing injuries by 95% Sourced suppliers and purchased necessary materials for work Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job Delegated assignments based on site plans, project needs and knowledge of individual team members

CONSTRUCTION

PATIENT EXPERIENCE MANAGER Summary Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. I am a systematically savvy management/ sales/ customer service Individual with multiple leadership experiences. I am qualified for career opportunities where my background and creative abilities will be of value. I am looking for a position that will utilize my skills in strategic planning, team development, performance management and relationship building. Highlights Project training Manager /EVS/Food Microsoft Outlook, Six sigma Lean training Excel Effective problem solver Word Accomplishments Streamlined and improved Food Service tactics, which reduced company labor costs by 60%.Improved customer. Satisfaction ratings by 100% by implementing a new user-friendly interface. Experience Patient Service Manager/ Retail Manager 01/2015 to Current Company Name City , State Manage all staff assigned to patient meal service area Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards are met. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line and patient meal delivery staff, including applicable rounding. Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. P&L accountability Ability to communicate on various levels to include management, client, customer and associate levels Financial, budgetary, accounting and computational skills. FEMA Inspector Contractor 11/2014 to Current Company Name City , State Performs inspections and assesses damage of residences. Documents the damages sustained based on extensive knowledge of construction techniques. Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the ACE Field Software. Provides support in the administration of Inspection Services contracts, such as assisting in the development of emergency response plans and assisting with quality control monitoring. Assists in determining number of inspections needed at disaster field sites and provides guidance to other field inspectors. Typical guidance provided is assisting other inspectors with disaster specific information or technical assistance with the ACE Field Software. Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques. Procedures are typically evaluated through physical observation of field experiences. Reviews, analyzes and verifies occupancy documentation provided by applicants such as mortgage payment books, deeds and various insurance documents. Provides disaster assistance program information to applicants. OPERATIONS SUPERVISOR 07/2014 to 01/2015 Company Name City , State Manage unload department on resources to ensure maximum output, accuracy, and efficiency at all times. Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements. Aid Full-time Supervisors on day to day maintenance coordination. Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner Manage Payroll, Reviews, and Corrective actions. Specialty Service Agent 10/2013 to 07/2014 Company Name City , State Coordinate with appropriate departments such as Product Development, Hotel and Air Operations as well as external sources such as hotel corporate or local reservations to inquire about requested room types Verify pricing and obtain confirmation to accommodate Travel Agent or direct client requests. Communicate with Revenue Management, Contracting and Operations for Price Match verification as needed. Receive and log incoming booking requests that are beyond the availability accessible by the Reservations staff, Travel Agents and direct clients. Process Price Match requests in accordance with established guidelines. Owner/ Stylist 01/2009 to 10/2013 Company Name City , State Shampooed, conditioned and rinsed guests' hair using salon-exclusive products. Advised customers on proper treatment of dry and damaged hair. Cut, colored and styled clients' hair with precision and expertise. Updated customer information records to track services provided. Counted and documented opening and closing cash amounts daily. Hired and trained all members of staff. Book keeping, Accounting.  Admission Advisor /Call Center Team leader 06/2006 to 07/2008 Company Name City , State Assist, guide, and motivate a cohort of online call center and face to face college students to realize personal, professional, and educational goals. Determines student applicant's admissibility to the university online / college. Responsible for national volume over, $200M in annual sales. Maintain communication via telephone call Center, face to face correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admissions process. Successfully/consistently achieve enrollment/ start goals. Successfully held a Team Leader position within the call center for 32 reps. Meet and exceeded goal every cycle motivated and coached reps to making monthly and weekly goals. Call Center Team Leader 08/2003 to 12/2006 Company Name City , State Directed and coordinated activities of employees engaged in installation through call center team. Hired, trained and supervised a team of 15 employees. Monitored, coached and motivated team reps. Customer Service Rep 03/2002 to 07/2003 Company Name City , State Call Center Supervisor 01/2000 to 03/2002 Company Name City , State Hollywood video - Store Manager 01/1998 to 01/2000 Education B.S : BUSINESS MANAGEMENT Kaplan University BUSINESS MANAGEMENT BUSINESS MANAGEMENT Skills accounting, approach, agency, backup, BUSINESS MANAGEMENT, Call Center, coaching, Competitive, contracts, cost control, clientele, client, customer satisfaction, Customer Satisfaction, Customer Service, Delivery, Documentation, Electronic mail, Financial, Food safety, Inspection, inspects, insurance, ISIS, leadership, Team Leader, managerial, market, materials, Excel, office, Microsoft Outlook, Microsoft Outlook, Word, Works, network, Payroll, Policies, problem solving, problem solver, processes, Quality, quality control, Recruitment, Safety, Sales, Six sigma, Six sigma, Staffing, strategic plans, Strategic Planning, supervisor, technical assistance, telephone, total quality management, translation

ADVOCATE

LEASING CONSULTANT Summary To attain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals. Experience Leasing Consultant Jan 2016 to Current Company Name － City , State   Associated with the leasing of vacant units in the property to help ensure a high occupancy rate and assisting in customer service, and resident retention of current residents.   Assist in daily inspections and upkeep models and target units, ensuring they are presentable and ready to show to prospective residents. ·      Perform duties associated with the rental of apartments, deal closing for renewals, and off-site marketing. Process rental applications and complete related forms, verify all information in rental applications. Obtain and review applicants credit report for review and final approval of the Resident Manager.     Record traffic sheets, guest cards, and/or daily reports updated of leasing activity such as inquiries, appointments, rentals, intent to vacate notices, move-ins, and move-outs.    Assist in maintaining required inventories for community supplies and equipment.     Assist in maintaining up-to-date and accurate reports and completing all reports as requested by Resident Manager and/or Corporate Office.    Collect and handle rents and deposits. Prepares rent receipts.    Handle resident concerns in the absence of Resident Manager or Assistant Manager.    Project a professional image by meeting all Company Standards.                          Leasing Specialist Jan 2014 to Jan 2016 Company Name － City , State Interviews prospective tenants and records information to ascertain needs and qualifications. Tours prospects to vacant/model apartments, discusses size and layout of rooms, available amenities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease. Conducts outreach marketing on a weekly basis including outreach to shopping centers, stores, and other businesses within the local area. Enters all traffic (walk-ins, emails, phone calls, leads) into Yardi as well as follow up on all inquiries regarding current and future unit availability. Completes lease form or agreement and collects rental deposit. Inspects condition of units prior to move-in to ensure they are clean of debris and meet company standards. Enter work orders and submit service requests to maintenance personnel for follow up and completion. Compiles listings of available rental property. Composes and posts vacancy advertisements on Craigslist at least 4 daily. Leasing Specialist Jan 2011 to Jan 2014 Company Name － City , State Greet prospects and qualify by covering all criteria (Ask questions; utilize completed guest cards, etc.). Immediately record all telephone and in-person visits on appropriate reports. File own guest cards and maintain according to established procedures. Inspect models and available "market ready" communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing. Update availability report, process applications for approvals. i.e., credit check, rental history, etc.) Submit application for final approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. Secure new resident signature(s) on appropriate paperwork prior to move-in. Assist in monitoring renewals. Distribute and follow-up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area and file. Assist in the implementation of company marketing plans as needed. Represent the company in a professional manner at all the times. Sales Associate/ Cashier Jan 2010 to Jan 2011 Company Name － City , State Ensure customer service in the #1 priority. Effectively supervise that sales floor to ensure customer/ associate awareness of all times. Understand and create awareness of the factors to impact sales volume. Maintain contact with all clients to ensure high levels of Clients Satisfaction. Demonstrate ability to interact and cooperate with all company employees. Build trust, value others, communicate effectively, drive execution, foster innovation, focus in the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Maintain professional internal and external relationships that meet company core values. Proactively establish and maintain effective working team relationships with all support departments. Leasing Consultant Jun 2016 to Current Company Name － City , State ·      Associated with the leasing of vacant units in the property to help ensure a high occupancy rate and assisting in customer service, and resident retention of current residents. ·      Assist in daily inspections and upkeep models and target units, ensuring they are presentable and ready to show to prospective residents. ·      Perform duties associated with the rental of apartments, deal closing for renewals, and off-site marketing. ·      Process rental applications and complete related forms, verify all information in rental applications. Obtain and review applicants credit report for review and final approval of the Resident Manager. ·      Record traffic sheets, guest cards, and/or daily reports updated of leasing activity such as inquiries, appointments, rentals, intent to vacate notices, move-ins, and move-outs. ·      Assist in maintaining required inventories for community supplies and equipment. ·      Assist in maintaining up-to-date and accurate reports and completing all reports as requested by Resident Manager and/or Corporate Office. ·      Collect and handle rents and deposits. Prepares rent receipts. ·      Handle resident concerns in the absence of Resident Manager or Assistant Manager. ·      Project a professional image by meeting all Company Standards.                            Education and Training Associate of Arts , Tourism, Convention, and Event Planner Current College of Southern Nevada － City , State Languages English (Read, Write, Speak) Spanish (Read, Write, Speak) Computer Skills Microsoft Word                         Microsoft Power Point                                                 Microsoft Excel                                                 Windows Vista                                                 Windows 7                                                 Yardi Voyager                                                 Real Page                                                 On-Site                                                 MRI                                                 Adobe Photoshop

CONSULTANT

CUSTOMER CARE REPRESENTATIVE Professional Summary Expert communicator with strong conflict resolution skills. Extensive background in customer service, recruitment and retention, mediation and records management. Demonstrated ability to promote a team-oriented and open-door environment that is conducive to a successful staff. Skills Work History Company Name Customer Care Representative | City , State | June 2013 - August 2014 Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Developed effective relationships with other departments, including sales, quality assurance, and service Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills. Company Name Club Manager | City , State | June 2011 - March 2013 Contributed to the overall success of the franchise by coordinating daily operations and staff meetings, addressing and resolving customer complaints Responsible for recruiting, orienting, training and supervising staff of 12-15 Improved staff turnover through implementation of standard orientation and training, professional development, and coaching Oversight of all aspects of staff performance: annual evaluations, progressive discipline, mediation of staff disputes and grievance procedures and terminations Fostered an open-door environment conducive to positive dialogue across the organization Handled weekly employee scheduling: revised and adapted schedule as regulated by the Home Office Electronically submitted employee hours into Kronos Payroll System after ensuring time punches were correct Page 2, Wilson Researched employee issues with regards to payroll and benefit questions by contacting appropriate departments and through review of company handbook and policies Revised and adapted weekly schedule to follow hours as regulated by the Home Office Created / prepared paperwork for all new hires, tracked attendance, recorded personal and vacation time Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Provided high level of customer service, performing facility tours for potential members, signing up members and explaining contracts Surpassed revenue goals in four consecutive quarters Performed weekly inventory ordering merchandise, cleaning, and office supplies weekly Maintained facility and equipment for over 8,000 members. Human Resources Generalist | City , State | October 2007 - June 2010 Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs for busy call center Actively recruited potential employees by developing job postings and descriptions to attract a targeted talent pool within the market wage range Created social media initiatives and ads, organized employment fairs, and tracked results Processed background checks, verified references and coordinated drug screenings Processed new hire information, transfers, promotions and terminations using PeopleSoft HR Management Systems Software Explained HR policies and procedures to new hires Generated employee tracking reports each week with regard to hours and benefits Assisted with inbound and outbound calls regarding all HR inquiries Resolved personnel issues regarding HR matters needing clarification, submissions and corrections Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues Reviewed federal and state laws to confirm and enforce company compliance Managed over 500 personnel files according to policy and federal and state laws and regulations Scanned confidential documents into electronic filing system, categorizing documents for retrieval and review Audited employee files: updating incomplete or missing paperwork to be in compliance with company policy and federal and state laws Actively participated in training to enhance workplace performance for all levels of staffing. Education Associate of Applied Business Administration Human Resources, Management Studies, Payroll Records and Accounting, and Business Law Trumbull Business College City , State | 6 2007 Human Resources, Management Studies, Payroll Records and Accounting, and Business Law Skills administrative, ads, benefits, call center, coaching, contracts, credit, customer service, e-mail, fashion, fax, filing, Home Office, HR, inventory, Kronos, leadership skills, ledger, managing, market, mediation, meetings, office, Payroll, PeopleSoft, personnel, policies, processes, quality assurance, recruiting, sales, scheduling, seminars, staffing, supervising, phone

FITNESS

CONSULTANT Professional Summary Highly motivated female with over 3years management experience and exceptional people skills, looking to join a growing organization as part of the executive team. Core Qualifications Results-oriented Operations management Client-focused Microsoft Office Computer proficient Quick learner File/records maintenance Reports generation and analysis Contract negotiation/review/drafting Financial records and processing Training and development Change management Contract auditing Account Management, Advertising, Budgeting, Business Development, Client Relations, Computer Literate, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Experience Company Name City , State Consultant 05/2014 to Current Conducted detailed site analysis to address project overlapping which led to timely project completion and cost savings. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Prepared departmental contracts for attorney approval. Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo and aviation documents. Successfully led key projects which resulted in [positive outcome]. Planned and executed [project]. Effectively controlled the release of proprietary and confidential information for general client lists. Organized and coded all documents related to due diligence for acquisitions. . Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents. Prepared departmental contracts for attorney approval. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared routine legal correspondence and memoranda for attorney partners. Prepared correspondence, accounting and financial documents for analysis. Company Name City , State PETROLOG 09/2012 to 01/2014 Role overview: This role involved proactive implementation of Health, Safety, Environment and Quality activities in support of company's objectives as described in the Corporate and HSEQ policy. Main Responsibilities: To provide specialist advice in environmental and HSE matters so that Petrolog can demonstrate sound environmental & HSE management, ensure legal compliance and minimise the potential for litigation or damage to company's reputation Ensure compliance with wide range of environmental, safety and quality regulations Manage Petrolog's database for all regulatory permits and related documents Assist in development of HSEQ improvement plans for the office and offshore units Complete and review environmental performance report each month for all Petrologs' assets Frequent site visits to provide environmental support, assist in ISO 14001 verification visits Contributions to in-house training and competency for example, preparation of computer-based training programmes, presentations and the design of hazard identification animations to improve environmental awareness of all personnel. Attendance and provision of feedback on participation with industry networks, forums Environmental Audit Team. Company Name City , State Environmental Specialist 09/2011 to 09/2012 Act as the environmental representative to business unit regulatory applications and permits Liaised with external consultants with regard to ongoing certification Routine site inspection and site visits to ensure compliance to environmental standards. Review of industries EIA's and EIS's and environmental authorisations Participate on regional industrial association committee(s) Develop strong working relationship with community relations & company personnel. Education Master of Science : Oil and Gas Enterprise Management 2015 University of Aberdeen , City , State , UK Graduated with Distinction, undertook courses in petroleum economics, project management, geoscience, sustainable development and dissertation on Best Practicable Environmental Option for different energy technologies. Through this course, I developed vast knowledge and business skills needed to analyse and evaluate projects. Bachelor of Science : Environmental Management 2011 Abia State University , City , Nigeria Four years study majored in environmental management and entrepreneurial development. Course work included remediation techniques, environmental management systems, renewable energy technologies., and dissertation on Environmental impact assessment of a proposed brewery. Graduated with Second class Upper division and CGPA of 4.13/5 Select One Interests Travelling, cooking and dancing Professional Affiliations European Energy Institutes Additional Information Personal Interest: Travelling, cooking, dancing, singing, and shopping. Skills Biology, BSc, Chemistry, Interpersonal, community relations, cost control, clients, database, Drafting, Economics, EIA, English, Environmental Compliance, environmental management, inspection, ISO, legal compliance, litigation, mentoring, Microsoft office, Microsoft Office applications, office, MSc, Enterprise, networks, OIL, personnel, Physics, presentations, Project Management, Quality, Quality Assurance, Report writing, research, Safety, sound, training programmes

CONSULTANT

DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile My goal is to use my unique collection of expertise, experience, and skills gained from my seventeen years as a construction business development and marketing representative, five years managing a sales force, six years helping my father run his historic home remodeling business, and my college education to reach my full potential as an account executive by helping Visio Financial Services achieve steady, long-term, sustainable growth by building productive relationships with customers, co-workers, company leadership, and other stakeholders. Core Accomplishments Sales and Marketing Increased income 112% in 12 months in Austin Increased market share from 20% to 70% in downtown Atlanta construction market in 12 months Designed and executed branding plan to change the image of the organization, resulting in significant market share increase in each of 23 major U.S. cities Investigated markets and target customer issues to create messaging strategy Market Research Defined industry segments and identified opportunities in 23 major U.S. cities Discovered new opportunities in mature markets and developed and led the implementation of plans to capture significant market share Account Management Managed various sized accounts and grew business by providing superb customer service Successfully grew account sizes in 23 major U.S. markets Trained local staff to continue the example of growing accounts through excellent client service Professional Experience Director of Business Development 04/2005 to 04/2015 Company Name City , State Washington, DC I was called upon to develop and implement growth initiatives in the most difficult scenarios. Whether in low market share environments or during construction recessions or a combination of both, I significantly increased market share in any city to which I was assigned. Through my leadership and supervision, I expanded our market share in Miami, Knoxville, Minneapolis, Dallas, Austin, San Antonio, Tulsa, Los Angeles, Phoenix, Orlando, Denver, Tucson, Houston, New Orleans, Biloxi, New York City, Indianapolis, Birmingham, Nashville, Chattanooga, Sacramento, Modesto, and Fresno. Following is a partial list of noteworthy accomplishments from those assignments: Miami - I developed relationships with building owners in downtown Miami and leveraged those relationships into a group meeting of 17 building owners representing 38 buildings. I delivered a PowerPoint presentation which led to the owners to insist that their building managers give us priority budding status on every project. This one action resulted in substantial growth for my organization. Minneapolis - Redesigned the business development program to focus on building relationships with end-users. As a result, the end-users would insist on using us on their projects. Using this approach, I was able to build enough relationships in the construction industry to experience significant growth, even during a downturn in the construction market. Austin - I took over the business development program of a unit which had steadily declined its market share. After investigating untapped opportunities, I launched an initiative to pursue a new market. The careful execution of my plan resulted in more than a doubling of business in under 12 months. The relationships built with general contractors and end-users led to expanding our market share into San Antonio, Waco, and Dallas. Denver - When I arrived in Denver, out of a list of 200 clients, only 8 were attending monthly informational and sales meetings. I repositioned the agenda away from a "pitchy, preachy" sales presentation to an informational, educational, and interactive format. Within three months, attendance at those meetings grew from 8 to over 90 attendees. Director of Business Development/Political Relations Director 01/1998 to 01/2005 Company Name North Carlolina, South Carolina, Georgia After only three months as a field representative in Augusta, Georgia, I was promoted to Director of Business Development covering North Carolina, South Carolina and Georgia. Shortly afterwards, I was also named the political director for the three states. During my tenure, I focused primarily on growing market share in Atlanta and Charlotte, leveraging client, political, and end-user relationships to grow market share by 90% in the three states, with growth over 100% in Atlanta alone. Following is a partial list of highlights from those assignments: I attended and addressed shareholder meetings of public companies in Atlanta and built personal relationships with CEO's and Directors from Suntrust Banks, Coca-Cola, Georgia Pacific, Genuine Parts (NAPA), Cousins Properties, Rollins (Orkin Pest Control), Equifax, Synovus Banks, and Georgia Power. Leveraged those relationships to secure work at projects for these companies and gained introductions to the executives of other end-users to provide even more bid opportunities. As Political Director, I endorsed and led labor and community groups to support the election of Shirley Franklin for Mayor of Atlanta, making Franklin the first female Mayor of Atlanta and the first African-American female mayor of any major city in the South. I also endorsed and served as labor liaison to Judge Denise Majette and used my contacts and influence to help her unseat Atlanta political powerhouse and multi-term United States Congresswoman Cynthia McKinney.  Additionally, I endorsed and assisted the successful campaigns of the first Hispanic elected to the Georgia State Senate and the first Hispanic elected to the Georgia House of Representatives. Business Manager/Account Executive 01/1995 to 01/1998 Company Name State I served as an apprentice under my father until I graduated high school, and a house we rebuilt on Tradd Street in Charleston, South Carolina, was voted house of the decade in the 1980's by the Preservation Society of Charleston. During and after college, I developed my love for and honed my skills in sales and management while running local Firestone Automotive and Tire Stores and later, business-to-business direct cold-call sales for Transworld Systems, an accounts receivables solutions company. Education Bachelor of Arts : English 1991 Charleston Southern University City , State Completed degree in English taking 15-18 hours per semester and working a full time job throughout my college career. Served as Sports Editor/Reporter for The Buc 'N Print , the university's student operated weekly newspaper. Executive Communication 2014 Dale Carnegie University City , State , US How to Communicate with Diplomacy and Tact - Emphasis on building relationships and conflict resolution. 10 Day Spanish Immersion 2005 Dartmouth University City , State , US I successfully completed the 10-day Spanish language learning course conducted by the Rassias Foundation through Dartmouth University. Skills Business Development, Superb Customer Service, Cold Calling, Relationship Building, Marketing, Market Research, Various CRM software products including Salesforce, Salespoint, ZOHO, and Outlook, Developing Marketing Materials, Complaint Resolution, Business-to-business, Cabinets, Sales, Directing Large Teams, Motivating Team Members, Identifying and Capturing New Markets, Public Speaking, Problem Solving, Critical Thinking, Leadership, Performance Analysis, and Budget Development and Forecasting

BUSINESS-DEVELOPMENT

LEGAL SPECIALIST III - INVESTMENT BANKING SUBPOENA COMPLIANCE Summary Certified paralegal with an extensive legal background, excellent supervisor skills and Investment Banking knowledge, seeking a position within the Financial Industry where my knowledge of legal terminology, banking laws, and regulatory policies and procedures would be fully utilized and expanded. Highlights CORE SKILLS Advanced Monitoring Regulatory Compliance Protection of Customer's Rights Risk Management High-Risk Investigations Quality & Efficiency Assurance Investment Banking Strategic Thinking Policy & Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Skills COMPUTER KNOWLEDGE WordPerfect Microsoft Word Excel PowerPoint Outlook Time Map MA 3000 LawDrill eRoom CourtExpress Courtlinks Lexis-Nexis Westlaw Live Edgar Pacer Summation Concordance Trial Director Shepardize Cite Check Blue Book e-discovery NYSCEF ITC BPAI TTAB Intralinks PAIR Access Equliar Clearwell Stratify. Notary Public Advanced Monitoring Advanced Monitoring Regulatory Compliance Protection of Customer's Rights Risk Management High-Risk Investigations Quality & Efficiency Assurance Investment Banking Strategic Thinking Policy & Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Accomplishments 2008: Nominated "Paralegal of the Year Award" by the American Association for Justice 2003: Awarded Employee of the Month 1999: Awarded Miss Congeniality 2015: Member of the Rewards & Recognition Committee 2010: Member of the National Federation of Paralegal Associations 2009: Presentation on Paralegal Trial Procedures and Duties 2007: Legal Staff Profile, an article written by Law Crossing 2005: Labor & Employment Newsletter: State Minimum Wage Guide 2004: Diversity Sensitivity Training to clients including staff and management 2003: Article: You're Hired Let's Arbitrate Experience Legal Specialist III - Investment Banking Subpoena Compliance December 2013 to Current Company Name － City , State Create data analytics related to complex compliance financial investigations, experience in banking environment and familiar with various financial products. Responsible for complex Investment Bank investigations and analysis to ensure bank-wide compliance with Bank Secrecy Act (BSA), the USA Patriot Act, Office of Foreign Asset Control and other guidance as published by FinCen, FDIC, Federal Trade Commission (FTC) or the US Treasury Department. Assessing the risk of customers to the Bank including reviewing for Anti-Money Laundering (AML) and Suspicious Activity Reports (SARs) investigations. Communicating effectively, verbally or written, while supporting GIRE, GS&I, AML and other internal and regulatory departments. Construct filters and queries to refine e-discovery reviews with attorneys and LDM Department. Prepare objections to the subpoenas and negotiate the scope and bread of the request. Knowledge of the financial industry and investing banking practices including mergers, acquisitions, capital markets, equity research, securities clearing and prime brokerage. Benefit Consultant Agent April 2013 to November 2013 Company Name － City , State Conduct seminars on Healthcare reform Detailed-oriented with excellent research, investigative and reporting skills. Extensive knowledge of substantive and procedural aspects of the Insurance industry. Provide information on the 12 supplemental insurance products to potential clients Research the changing Healthcare laws and Tax Regulations in New Jersey and New York Training to sell mutual funds, annuities, securities, retirement plans and insurance products. Case Supervisor and Project Management Professional October 2000 to April 2013 Company Name － City , State Responsible for managing 5-15 paralegals on cases, projects, trials and appeal assignments Coordinate and delegate assignments and cases to junior paralegals and temporary support staff Supervise, hire, train and support paralegals in the firm's New York, New Jersey and Boston offices Boost staff morale and improve teamwork by being accessible after hours for problem resolutions Redesigned paralegal and staff forms for greater effectiveness with e-discovery tools Strong analytical skill and willingness to deal with and solve on-going unique situations Senior Trial Paralegal, Intellectual Property Assist NY, NJ, CA and TX offices with trademark infringement and internet counterfeiting matters Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims Prosecute patents cases with the International Trade Commission and Board of Patent Appeals and Interferences Deal with unfair competition, trade secrets, false advertising, patent and copyright infringement issues Senior Trial Paralegal, Labor & Employment Assist 5 attorneys in the areas of labor law issues including employment, union, wage & hour, FLSA, and ERISA Collaborate with attorneys during Federal and State trials involving ADA, harassment litigations, domestic violence in the workplace, employment agreements, separations, wage and hour issues and ERISA liability Provide support with claims of executive compensation, fiduciary, professional liability at the Alternative Dispute Resolution, arbitration, medication, NASD, and EEOC levels Draft current editions of sensitivity training guides, employee handbooks, management policies and employment agreements and collective bargaining agreements Trial Paralegal, Corporate Basic knowledge in the areas of corporate, securities,venture capital, and private equity transaction Analyze proxy statements, officer questionnaires, forms 10-K, 10-Q and 8-K for compliance. Involved in officer and director stock transactions, during and after employment. Review and analyze SEC, Equity Capital Market (ECM) and acquisitions documents. Paralegal, Litigation Assist in trial preparations by creating trial notebooks of plaintiff and defendant witnesses witness outlines, deposition digests, pleadings, motions, orders, and potential trial exhibits Digest deposition and hearing transcripts in a computer database Identify and accumulate background information on opposing counsel's witnesses and experts Create, manage, scan, code and edit index of discovery production including correspondence, pleadings, and bates stamped documents in an electronic computer database. Create discovery and privilege logs. Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance January 1999 to October 2000 Company Name － City , State New York, New York 01/1999 - 10/2000 Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance Paralegal, Personal Injury March 1997 to January 1999 Company Name － City , State Paralegal May 1996 to March 1997 Company Name － City , State Securities Education License : Life & Health Insurance , 2012 New Jersey State Life New Jersey State Life & Health Insurance License 2012 Certification : Paralegal Studies Program , 1996 Benjamin N. Cardozo School of Law － City , State , US ABA approved Certification, Paralegal Studies Program, General Practice 1996 Bachelor of Arts : Sociology, Criminal Law , 1995 Fairleigh Dickinson University － City , State , US Fairleigh Dickinson University, Teaneck, New Jersey Bachelor of Arts in Sociology, Concentration in Criminal Law 1995 Certifications Project Management Professional ABA PMP Affiliations of the Rewards & Recognition Committee Additional Information Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims Skills Paralegal, Securities, E-discovery, Training, Ada, Advertising, Cases, Claims, Compensation, Correspondence, Database, Defendant, Deposition, Eeoc, Equal Employment Opportunity Commission, Erisa, Executive Compensation, Flsa, Intellectual Property, Labor Law, Liability, Litigation, Nasd, Patent, Patents, Plaintiff, Project Management, Sec, Trademark, Witness, Asbestos, Office Manager, Aml, Brokerage, Bsa, Business Systems Analysis, Capital Markets, Data Analytics, Fdic, Fixed Income, Investment Banking, Treasury Department, Annuities, Clients, Healthcare, Mutual Funds, Access, Award, Excel, Lexis, Loss Mitigation, Microsoft Word, Mitigation, Outlook, Pmp, Powerpoint, Regulatory Affairs, Regulatory Compliance, Risk Management, Trading, Westlaw, Word, Wordperfect

BANKING

SENIOR PRODUCT DESIGNER Professional Summary As a proven, experienced product designer I am involved in every phase of product design cycles from initial concept to post-production. I cost reduce products and expand existing product lines by developing numerous patentable items. Call me if you desire a mature, dependable leader having solid, practical experience with an eye to the future and functional marketability. Skills AutoCAD proficient  Solid Works 3d Solid Modeling Complex problem solving Technical problem-solving Works well in diverse team environment Team leadership Strong decision maker Injection molded plastic mass-manufacturing techniques Corel Draw Graphics  proficient Technical Illustrations Product Usage Line Art Company Logos Catalogue and Brochure Layout and Design Microsoft Office proficient Creative concept development Website Development Silk-screen Printing Work History Senior Product Designer April 1984 to Current Company Name - City , State Conceived, developed and specified product components for new product development. Worked with product planners and industrial designers to conceptualize and refine product concepts. Developed and tested models of alternate designs and processing methods to assess cost and manufacturing feasibility. Created solid model component and assembly files for virtual representation of designs. Ordered rapid prototypes and supervised testing and ongoing development and performance of design. Supported product designs through test analysis and simulation. Coordinated project tooling release of injection molded components. Evaluated pre-production mold shot samples and refined for improved assembly and performance. Coordinated any special secondary operations,  fixturing  or manufacturing  sensitive  mandates. Developed internal processes and plans for mechanical verification, product development and factory processes. Recommended design modifications to eliminate machine and system malfunctions. Created detailed engineering drawings, technical drawings, schematics and computer-generated reports for new product development. Attended new product pre-production pilot runs.  Created drawings for patent submittal. Reviewed patent applications for technical accuracy. Created exploded view product drawings of owner manuals and compliance publications. Drawing and design checking, including tolerance studies and moldability. Promoted and implemented process improvements company-wide. Interviewed and trained new engineering personnel. Draftsman, Layout Estimating January 1983 to April 1984 Company Name - City , State Detailed shop drawings of bridge expansion systems. Made templates from engineering drawings for shop usage. Check drawings and shop fabrication for conformity to engineering specifications. Layout steel for shop fabrication. Calculate shipping weights and create bills-of-lading. Education Williamsport Area Community College 1979 City , State Associate of Arts : Advertising Art GPA: Dean's List GPA: 3.2 Minors Marketing Graphic Design Drafting Elective Emphasis in mathematics Advanced Algebra Geometry Trigonometry Statistics Calculus Jersey Shore Area Senior High School 1977 City , State Graduate : 1977 Graduate -- Academic Courses Member National Honor Society Varsity Wrestling, Cross Country, Baseball Rotary October Boy of the Month Affiliations Civic Avis Recreation Association President Educational Member of Keystone Central Technical Advisory Committee Little League Baseball Former Coach (all age levels), League Safety Officer Elementary Wrestling Former Head Coach, Board Member of Parents Auxiliary Empfield Enterprises Graphic Design Manager and Consultant Penn. College of Technology Part-time Teacher, Microcomputer Fundamentals Designamics Owner / Operator Textile Silk Screen Printing Business Outside Interests Family Husband, Father of Three Children with Five Grandchildren Church Lay Leader and Administrative Council Member Civic Avis Recreation Association President Educational Member of Keystone Central Technical Advisory Committee Little League Baseball Former Coach (all age levels), League Safety Officer Elementary Wrestling Former Head Coach, Board Member of Parents Auxiliary Empfield Enterprises Graphic Design Manager and Consultant Penn. College of Technology Part-time Teacher, Microcomputer Fundamentals Designamics Owner / Operator Textile Silk Screen Printing Business Skills Art, assembly, AutoCAD, Brochure, computer literate, databases, debugging, product design, desktop publishing, drafting, Estimating, freehand, Drawing, Layout and Design, Layout, Logos, Director, marketing, materials, mathematics, Mechanical, Works, Modeling, personnel, processes, researching, routing, sales, shipping, sketching, spreadsheets, website development, word processing Additional Information Member National Honor Society Varsity Wrestling, Cross Country, Baseball Rotary October Boy of the Month Outside Interests Family Husband, Father of Three Children with Five Grandchildren Church Lay Leader and Administrative Council Member

DESIGNER

ENGINEERING MANAGER/QUALITY MANAGER Profile Results driven Mechanical Engineer with excellent technical, analytical, and communication skills. A record of positive achievement demonstrated by extensive participation and leadership in Manufacturing Engineering, Engineering Management, and Production Management projects. Additional experience in design, marketing and manufacturing support for fabricated metal products used for polymer filtration, turbine engine gas path seals, aerospace and industrial acoustic treatments, and thermal barrier systems. Four years experience in product design and manufacturing supervision for metallic brush seals used in gas and steam turbine engines. Seven years experience in Design and Manufacturing Engineering of aerospace and industrial acoustic products. Developed process for electrolytic nickel plating and brazing components used for semi-conductor bases. Justified, specified, developed layout and supervised construction of a 20,000 square foot metal working plant used for manufacturing semi-conductor bases. Developed manufacturing process for turbine engine abradable air seals. Justified, specified and supervised installation and start up of machine tools, furnaces, welding equipment, and adhesive bonding equipment used to manufacture turbine engine compressor shrouds and main engine and auxiliary power unit acoustic treatments. Designed proprietary equipment for use in manufacturing porous metal fiber media used in filtration, acoustic, thermal barrier and air seal applications. Oversaw implementation of AS9100 and ISO9001 Quality Management Systems. Managed relocated product distribution activities from New York to Florida. Areas of Expertise Project Management Quality Management System Implementation Production and Engineering Management Staff development Cost reduction Process development and documentation Process improvement/simplification Source evaluation and selection Professional Experience Engineering Manager/Quality Manager May 2000 to December 2015 Company Name - City , State Design, build, and test acoustic silencers for industrial and aerospace applications. Provide noise control analysis, recommend materials and noise control solutions. Provide other technical analysis as needed to support sales and marketing. Provide sales support for other electrical and mechanical devices distributed by Allied International. Responsible for all shop and office functions at the DeLand, FL facility. Responsible for Allied's Quality Management and Quality Control activities. Manufacturing Engineer Project Engineer, Sales Engineer Product Development Engineer, and Manufacturing Engineering Manager April 1980 to May 2000 Company Name - City , State Managed a staff of up to 12 manufacturing engineers and technicians. Department responsibilities included development and documentation of all manufacturing and inspection processes, vendor selection, product cost estimating, equipment justification, design and installation, tool and fixture design, and facility planning. Member of the Technetics Quality Council, Material Review Board, and Management Corrective Action Board. Chairman of the Statistical Process Control Committee. Supervised development of manufacturing capabilities for machining, welding, brazing, heat treating, metal plating, adhesive bonding, and plasma spraying in compliance with a wide variety of commercial, aerospace, and government requirements. Worked with equipment and service suppliers to develop new manufacturing processes for brush seals and other new products. Supervised scheduling and daily activities of employees in the machine shop, seal ring, and brush seal manufacturing cells. Provided designs and/or provided customers with design assistance for sintered metal fibers used for abradable turbine engine seals, acoustic treatments, thermal barriers, high temperature gaskets, and compliant spacers. Collected and analyzed data for statistical process control and improvement. Audited systems and processes for ISO 9000 compliance. Developed operator and equipment test procedures for special process qualifications. Justified and supervised installation of in-house CAD/CAM capabilities. Managed an 18 month Just In Time implementation project with assistance from a team from Arthur Anderson Consultants. This project was successful in reducing product lead times and work in process inventory by over 25% for stainless steel filter element manufacturing. Education Bachelor of Science : Mechanical Engineering , 1978 Rose-Hulman Institute of Technology - City , State , USA Bachelor of Science in Mechanical Engineering, - Rose-Hulman Institute of Technology. Additional management and business training at Stetson University and Brunswick Corporation. Skills Experience with AutoCAD, Microsoft Office, and various ERP systems. ISO9001 and AS9100 auditing.

ENGINEERING

SALES Executive Summary Twenty years of experience in all aspects of sales/marketing management Focused, goal and profit-oriented. Proven track record of sustainable growth in existing market, and development of business in new markets. Effective organizational, communication, technical, leadership, personnel training/development, and public relations skills. Established reputation for professionalism, taking initiative, productivity, and dependability, attention to detail, teamwork and enthusiasm Motivated and results-driven Consistent high sales achiever. Proficient in use of Microsoft Windows/Office XP, (Word, Excel, PowerPoint) and Internet. Professional Experience sales January 2011 to Current Company Name － City , State Responsible for developing relationships with purchasing agents, engineers, and architects. Negotiate and secure sales, developing existing accounts and acquiring new account business. Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing. Branch Manager January 2009 to January 2011 Company Name － City , State Develop leads and maintain a viable network of business contacts and prospective clients to consistently meet assigned sales quotas. Review and analyze policy and procedures with a view toward enhancing sales productivity, efficiency and quality performance. Developed and implemented strategies to improve branch operations, staff competency and productivity. Establish relationships, educate, service, maintain and manage approximately 100 accounts. Trained, motivated, assigned and supervised performance of support staff. Consistently ranked #1 in sales and gross dollar profitability for the company, and ranked in "top 2%" for corporate sales performance. Sales Representative January 1997 to January 2009 Company Name － City , State Market, promote and develop outside and counter sales of high-end plumbing, electrical and lighting fixtures to architects, commercial contractors/residential builders in the Charleston Trident area. Setup new client accounts for billing purposes; write and submit orders to manufacturers; coordinate delivery schedules; provide follow-up customer service; and resolve customer billing issues. Assist walk-in customers with their inquiries/selections, including researching special order requests, setting up new accounts and registering customers' sales purchases and payment transactions. Participate (team effort) in merchandising visual displays and maintaining 8,000 sq/ft of showroom (point of sale) spaces for kitchen, bath, electrical/plumbing products, including major appliances. Establish relationships, educate, service, maintain and manage approximately 50-60 accounts. Receive ongoing training in all phases of business operations, including product lines, marketing and sales techniques, showroom merchandising, customer service and distribution support efforts. Contributed in developing sales revenue in excess of $20.4 million for 2006 FY, a 29.4% Consistently ranked #1/#2 in sales and gross dollar profitability for the branch, and ranked in "top5%" for corporate sales performance (out of 600+ sales reps, nationwide). Education Bachelor of Science : Business Administration , 1995 The Citadel, The Military College of South Carolina － City , State , US Bachelor of Science: Business Administration - 1995 The Citadel, The Military College of South Carolina, Charleston, South Carolina Presentations Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing Skills Sales, Sales Representative, In Sales, Corporate Sales, Operations, Sales And, Accounts And, Accounts For, And Sales, Billing, Business Operations, Customer Service, Developing Sales, Kitchen, Lighting, Marketing, Merchandising, Million, New Accounts, Of Sale, Plumbing, Point Of Sale, Receptionist, Retail Sales, Sales Of, Sales Purchases, Sales Reps, Sales Revenue, Sales Techniques, Training, Outside Sales, Clients, Leads, Sales Quotas, Buying/procurement, Existing Accounts, New Account, Proposals, Purchasing, Sales Through, Telemarketing, Excel, Marketing Management, Microsoft Windows, Of Sales, Office Xp, Powerpoint, Public Relations, Sales/marketing, Word

SALES

CUSTOMER SERVICE SPECIALIST Career Overview Highly enthusiastic customer service professional with 6 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the service industry. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, training, and communication.  Reliable Customer Service Representative with extensive track record in demanding management environments.  Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Ability to work well under pressure. Ability to adapt to a changing work environment. Very client and people oriented. Ability to work well with any size team. Always very cheerful and happy to help anyone. Constantly maintains a positive attitude. Can learn well from failures and take criticisms. Always happy to be challenged. Work Experience 09/2014 to Current Customer Service Specialist Company Name － City , State Works with several clients to ensure their satisfaction. Fast learner of operation programs. Experiences relationship building and customer satisfaction. Experienced salesperson. Prevented store losses using awareness, attention to detail and integrity. Trained 2 new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Managed quality communication, customer support and product representation for each client. Maintained a positive attitude and calm mind under amounts of high-pressure. 09/2011 to 09/2014 Framing Expert Company Name － City , State Assisted various clients with designing a frame that best suited their picture. Learned to be versatile with designs and budgets, compromising to ensure the customer's needs were satisfied. Established excellent customer-relations, inviting the customer back into the store. Worked with multiple clients at once to ensure satisfaction while maintaining a positive, cheerful attitude. Adapted to several changes in framing system and work environment. Always worked with teammates to ensure a healthy work environment. Cross-trained and provided back-up for other customer service representatives when needed. 05/2010 to 08/2012 Summer Intern Company Name － City , State Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Wrote 3 to 5 news stories per week for multiple media platforms. Traveled to location to write reviews from firsthand experience.Wrote creative and original columns. Evaluated and followed up on news leads and news tips to develop story ideas. Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards. Served as head reporter for Carnegie Library Summer Activities. Adapted to many changes in computer systems. Worked with teammates to ensure strict deadlines were met. Always maintained a positive attitude and cheerful outlook. Educational Background Bachelor of Arts : Mass Communication / Creative Writing State , United states Georgia Coursework emphasis in English, Communication, and Creative Writing. Self-motivated. Hard worker. Diligent student. 2.78 GPA Minor in Creative Writing. Curious and willing to take extra work and classes to better education. Skills Cash handling. Professional and friendly. Careful and active listener. Strong public speaker. Multi-tasking.

ARTS

CONSTRUCTION INSTALLER Summary Detail-oriented Hardworking Construction Worker who is dependable and reliable. Motivated to get along well with others and exceed expectations.  who thrives in project management roles. Extensively trained in construction trades, car Examples View Tips See Other Examples Construction Laborers Click the "+ Add"  to insert examples into your resume + Add [Job Title]  specializing in home remodeling and equipment repair. Over  [Number]  years in the construction trade. + Add Dependable and hard-working  [Job Title]  with more than  [Number]  years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. + Add Construction Laborer familiar with resource allocation and production methods. + Add Qualified  [Job Title]  who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment. + Add Hardworking Construction Worker who is dependable and reliable. Motivated to get along well with others and exceed expectations. + Add Detail-oriented  [Job Title]  who thrives in project management roles. Extensively trained in construction trades, carpentry and landscaping. + Add Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting. + Add Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment. + Add Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction.  pentry and landscaping. Highlights Microsoft Office XP, Microsoft Windows® 2000, Adobe Photoshop, Adobe suite, IPRO, LAW, Proficient in Excel, People-soft, Kronos, Invoice-it, Networking of machines, Snag-It, Outlook, Windows 7, Microsoft Certified, Auto-Cad. IT background. Experience Construction Installer 01/2014 to Current City , State Layout of sky zones trampoline park. Detailed attention to measurements and blue print for layout and installation of steel. Drilling into concrete for anchors and steel. Impacting and torquing bolts on steel.reading. Blue prints and understanding layout of park, also interpreting measurements and determining when to adjust a line based on mathematics and common knowledge. able to think outside the box and make quick decisions. Drive forklift and safely navigate steel into small areas. Use boomlift and skylift to install top bars and high nets for trampoline park. Use of all major power tools. Constructing trampoline park from start to finish. Chief Engineer 03/2013 to 01/2014 Company Name City , State Develop and publish procedures to support the more than 100 employees who depend on our services to function daily. Maintain par levels, manage and inventory of all supplies in main office for the following vendors Costco, Staples, Gourmet Coffee, So-cal Office Technologies, USPS, Fed-Ex and UPS, Sparkletts Waters. Collaborate across teams to share information and coordinate on new ideas at the weekly huddles. Manage 20 employees, counsel, write-up, hire and terminate. Track PTO balances, accruals and requests, attend annual human resources training. Floor warden, responsible for fire safety procedures, Responsible for AED's. CPR Certified. Full responsibility resource utilization, materials management, equipment, assets, inventory management, managing pouches that go to plants and corporate offices. P&L review, monthly forecasting, annual budget review and planning. DSO, Invoice preparation and review in a timely manner. MSR (monthly services report) reporting, paper inventory, vendor contract negotiations, work with procurement department and legal team to ensure contracts do not expire and expiring contracts are terminated in a timely manner. Maintenance and networking of all MFD's, printers and any other copying equipment. In charge of managing all aspects of office services (hospitality, mail sorting and distribution, supply inventory, copy, faxing-right fax, kitchen stocking and facilities cleaning). Facilitating the removal of equipment (RTV). Installation planning and implementation of new equipment. Project management and implementation. Account Manager 04/2001 to 02/2013 Company Name City , State Develop and publish procedures to support the more than 450 employees who depend on our services to function daily. Specify and prototype tools to increase quality and efficiency in the workplace, and work directly with Director of Operations to develop customer-focused content. Maintain par levels, manage and inventory of all supplies in 4 offices for the following vendors Costco, Bluebird, Complete office supplies, Office Max and Staples. Collaborate across teams to share information and coordinate on new ideas at the weekly huddles. Manage 25 employees, counsel, write-up, hire and terminate. Track PTO balances, accruals and requests. Full responsibility resource utilization, materials management, equipment, assets and inventory management. P&L review, monthly forecasting, annual budget review and planning. DSO, Invoice preparation and review in a timely manner. CSR (client services report) reporting, paper inventory, vendor contract negotiations. Maintenance and networking of all MFD's, printers and any other copying equipment. In charge of managing all aspects of office services (hospitality, mail sorting and distribution, supply inventory, copy, faxing-right fax, kitchen stocking and facilities cleaning). Facilitating the removal of equipment (RTV). Installation planning and implementation of new equipment. Project management and implementation for all build outs and internal construction. Owner 03/1998 to 04/2001 Company Name City , State Planning & Design tile projects for home owners. Setting tile, deconstruction, kitchens, counter tops, bathrooms and outdoors. Responsible for payroll and deductions for day laborers. Bidding jobs and financial planning for projects. Customized tile setting. Negotiated contracts and bids with homeowners and realtors. Coordinating employees in different job sites. Education High School Diploma 1995 Business Management LA Valley College San Fernando High School City , State Skills accruals, Adobe suite, Adobe Photoshop, Auto-Cad, budget, content, contract negotiations, contracts, copying, CPR Certified, client, fax, faxing, financial planning, forecasting, forklift, human resources, inventory management, inventory, Invoice preparation, Kronos, Layout, LAW, legal, Director, mail sorting, managing, materials management, mathematics, Max, Microsoft Certified, Excel, Office, Microsoft Office XP, Outlook, Windows 7, 2000, Networking, payroll, People-soft, power tools, printers, procurement, Programming, Project management, quality, quick, reading, reporting, safety, supply inventory, tops

CONSTRUCTION

SENIOR ENGINEERING PROGRAM MANAGER Summary Accomplished senior program management professional with a successful broad-based career defining and guiding the implementation of industry best practices, standards, processes, and tools to strengthen organizations and drive competitive growth. Extensive expertise in leading and delivering cross-functional transformational solutions. Demonstrated knowledge of project life cycle methodologies with experience in developing and implementing leading-edge strategies for large-scale enterprise initiatives. Proven ability to navigate complex situations while prudently mitigating risks, identifying value creation opportunities, and building strategic partners. Skills Program Management Portfolio Management Process Analysis Solution Design Enterprise Software  Systems Integration Data Management Product Excellence Agile Methodology People Development Leadership Development Coaching/Mentoring Professional Experience Company Name City , State Senior Engineering Program Manager 02/2011 to 04/2017 Accomplishments: Managed mission critical project initiatives to support the Corporate Finance Organization Developed strategy and led effort to evaluate the upgrade of the Oracle EBusiness Suite of Applications to Release 12. Highly complex ecosystem with over 70 countries, 100 boundary systems, and 3000 customizations Built and led project team through the assessment and proof of concept required to build business case and secure funding for project. Defined program governance structure and staffed program  Developed several presentations to executive leadership in Finance, Supply Chain, and Engineering to secure buy in and funding Accomplishments: Led various initiatives to improve operational effectiveness/efficiencies for a portfolio of over 60 projects Championed Product Excellence (PE) initiative for the Finance IT organization and drove effort to define, monitor and score PE goals Partnered with the Finance Business, defined, and implemented a governance processes to manage stakeholder alignment. Defined and managed key system risks  Defined project portfolio metrics for over 60 key projects, drove effort to optimize investments, and aligned initiatives with business priorities ​ Accomplishments: Managed several mission critical product development efforts to support the People Operations Organization (HR) Managed relationships and collaborated with business owners to develop world class technology solutions in the following process areas: Performance Management, Benefits/Compensation Management, Learning and People Development, and HR Operations Built a high-performing BI/Data Warehousing team to provide unified reporting solutions to enable HR the ability to gain insights to optimize business goals Launched a global, custom Total Rewards application to 35 countries and managed the project team  Defined and managed a cross-organizational effort to assess and design a more robust integration architecture for over 60 boundary systems ​ Company Name City , State Founder/Principal Consultant 03/1998 to 01/2011 Provided consulting services to several Fortune 500 organizations to solve complex challenges, including enterprise systems implementations, process improvements, application development, and release management all within complex, global environments. Key clients included Google, Cisco, Arbonne International, 24 Hour Fitness, Symantec, Critical Path, Fujitsu Computer Products of America, Etec Systems, and Disney. Accomplishments: Managed implementation projects for critical Financial and CRM applications ranging from Oracle, Salesforce, and custom applications. Planned and managed execution of cross-organizational effort (Business, Engineering, Infrastructure, and Hardware) to relocate over 70 servers supporting key corporate finance business applications Developed a quality assurance strategy for the implementation of a Customer Advocacy on-line service contract portal to improve company interactions with suppliers, partners, distributors, and customers. Defined QA strategy and managed execution by 25 leads across multiple functional areas - Quoting, Ordering, Registering, Renewing, and Service Contract Management Managed the stabilization phase of an ERP implementation for Contracts Processing, Billing, and Member Services for over 300 fitness centers Developed Oracle training strategy and delivered training to business users on Finance, Manufacturing, and Supply Chain modules Company Name City , State Senior Manager 06/1993 to 03/1998 Provided consulting services to several Fortune 500 organizations to solve complex business challenges, including enterprise systems implementations, process improvements, application development, and release management all within complex, global environments. Key clients included Disney, Glenayre Electronics, Quantum Corporation, and Western Staff Services.  Accomplishments: Managed resources, costs, schedules and drove end-to-end delivery of global world-class technology solutions at client organizations Developed and presented successful proposals for several business development efforts to prospective clients Coached and mentored consultants for leadership development Led the Demand Management Center Of Excellence for the Oracle Practice to develop best practices and promote knowledge sharing for client engagements Adjunct Professor  Claremont Graduate University, Claremont, CA Designed and Co-Facilitated a new transdisciplinary course "The Art & Science of Computational Thinking for Industry" for Masters and PhD students.  (Fall 2014 - Fall 2016)  Mount St. Mary's University, Los Angeles, CA Instructor at Mount St.Mary's University - Taught programming language courses to undergraduate students in the Computer Science Department.This included advanced courses for honor students and introductory programming courses for non-computer science majors. (1987 - 1988) ​​ Education Ph.D. : Computer informations Systems and Technology Claremont Graduate University , City , State Master of Science : Computer Information Systems and Technology Claremont Graduate University , City , State Bachelor of Arts : Business Administration Mount St. Mary's University , City , State ​ Certifications Myers-Briggs Certified Practitioner, Feb 2017 Certified Professional Co-Active Coach, Mar 2017 - Mar 2018 Publications Doctoral Dissertation : "An Examination of the Role of IT Governance, Interorganizational Collaborations, and Interorganizational Learning in ERP Implementations" AMCIS Conference Proceedings : "Examining the Role of IT Governance in the ERP Post-Implementation Phase" OAUG Conference Proceedings : "Redesigning the Order Fulfillment Process in Order to Realize the Benefits of an Oracle ERP Implementation Professional Affiliations Industry Advisory Board Member, Drucker School of Management - 2015 to Present

ENGINEERING

SERVICE ADVOCATE IV- CLINICAL SUPPORT Summary Over 10 years of the insurance industry experience. Strong analytical, documentation and research skills. Highlights Extensive insurance industry and regulatory compliance knowledge. Quality assurance by conducting audits experience. Analyze issues, tack trending and implement process improvement ideas. Research, develop, editing and publish procedures for the department. Strong interpersonal and communication skills Report writing Experience managing complex and time sensitive projects. Provide important communications regard updates to procedures. Claims file management processes Medical terminology specialist Database management All Lines Claims Adjuster Licensed 6-20 State of Florida Experience Company Name City , State Service Advocate IV- Clinical Support 01/2015 to Current • Assist providers with the entry and update of requests for medical clearances • Research, coordinate and resolve inquiries and claims exceptions • Coordinate with other Provider Service areas to identify formal education opportunities • Identify, document and monitor process improvements •Maintain records, reports, or files • Moderate to heavy keying required. • 9+ years' experience in health insurance, provider's office (handling medical coding, filing insurance claims or referrals) or a managed healthcare telephone service center • Experience working with healthcare products including researching and resolving provider inquiries and working with provider contracts and networks • Experience working with medical terminology, CPT-4 coding, ICD-9 coding and claims adjudication inquiry resolution processes and procedures • Experience working with BCBSF healthcare products *Review contract benefits and approve services for claims payment. *Examine claim forms and other records to determine insurance coverage *Verify investigative information *Maintain insurance records   Company Name City , State Service Advocate V- Sales Support Agent Service 08/2013 to 01/2015 Knowledge of all lines of business to include Over 65, MIPPA, Medicare Advantage, Under 65 Health Care Reform plans, BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products such as Dental and Life, Small and Large Group, and Claims. Processing systems experience Detailed knowledge of the enrollment processes and work flow Assist agents with day to day inquiries Train and educate agents on products, procedures and applicable rules and regulations. Research and resolve system issues an agent may have. Research and resolve all inquiries both sales-related and service -related for all lines of business and all health and ancillary products. Research information and implement solutions for sales partners whose needs demand agility and persistence. Collaboration relationship building with external partners, such as sales agents, brokers, consultants, key accounts, providers or vendors. Experience working with Sales or Sales Operational areas Demonstrated experience managing multiple priorities and demands. Company Name City , State Service Advocate IV- Enrollment Maintenance and Billing 03/2007 to 08/2013 Knowledge of all lines of Over 65, MIPPA, MedAdvantage, Under 65 Healthcare Reform plans to include BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products such as Dental and Life. Document, monitor and track call performance for compliance Create, track and implement any identified process improvement items. Create reports to upper management to identify any delays or estimated completion dates or actual implementations. Monitor Inventory for timeliness, research any outliers. Prepare SQM research, collecting and summarizing data, identifying trends and root cause analysis. Serve as a SME for internal and external customers to resolve consumer market enrollment, maintenance, membership and billing issues. Leader of the Senior Market Continuous Improvement Team: Supports continuous improvement efforts through the early identification, investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion. Serving on a Process improvement work group Project management and implementation process improvement items. Monitor Supervisor callbacks and multiple locations for timeliness and completion within metrics and handle escalated issues, etc. Invoices and reconciles premium income. Maintain knowledge for government and regulatory laws and changes. Education All Lines Claims Adjuster 2014 Florida State College at Jacksonville , City , State 6-20 All Lines Claims Adjuster Bachelor of Arts : Psychology 2004 University of North Florida , City , State Psychology with Social Welfare Minor Strong analytical, organization, research, communication and documentation skills. Bachelor of Science : Nursing 2001 Jacksonville University , City , State , USA Nursing Submit claims items, document progress of patient throughout care. Create plan of care and document progress until discharge. Associate of Arts : Psychology 2000 St Johns River Community College , City , State Strong writing skills and actively wrote for the college newspaper. Skills Healthcare: claims authorization, computerized and paper claims submission People skills: advanced problem-solving, great organizational skills

ADVOCATE

COMMERCIAL PROJECT MANAGER AND CONSTRUCTION MANAGER Summary Tech-savvy Project Manager well-versed in all aspects of project management from inception to completion. Excels in recruitment and talent acquisition, as well as process reengineering and improvement. Highlights Unsurpassed work ethic Organized Detail-oriented Superb time management skills Results-oriented Relationship building Productivity improvement Management information systems Experience January 2011 to Current Company Name - City , State Computer hardware and software technical support company. Owner Started TSI LLC to bring affordable computer support to individuals and small businesses in the Chicago area. We specialize in providing advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks. Clarifies project scope and objectives, coordinates activities of a project team, and identifies resources and implementation strategy. Install and configure new equipment, including operating software and peripheral equipment. Undertake routine preventative measures and implement, maintain and monitor network security. Convert paper charts to Electronic Medical Records (EMR) for physicians. Install computer networks such as local area networks, wide area networks, internet, intranets, and other data communications systems. Ensure systems comply with industry standards such as HIPAA, MU, and COBIT. Monitor employees or family computer usage. Manage email, spam, and virus protection. Manage system backup and restore if necessary. Commercial Project Manager and Construction Manager January 2007 to January 2011 Company Name - City , State Design and build Construction Company with $100 M in annual sales. Hired to provide on-site leadership, management, and technical direction of operations for the construction processes associated with commercial buildings. Serve as project manager and prioritize jobsite assignments for crews of up to 20 individuals. Instrumental in the completion of 21 commercial projects valued at approximately $50M. Oversee on-time completion of multiple smaller projects ($10M total) within budget constraints. Increase efficiency and productivity by recommending and implementing online forms/reporting availability, wireless networking for office and field staff, and new scheduling software. Orchestrate key project activities by coordinating core aspects with approximately 100 on-site subcontractors and skilled trade crews. Ensure adherence to regulatory guidelines through compliance inspections and OSHA training. Develop high morale and culture of trust by maintaining open communication with customers, contractors, and staff. Conduct end to end project management of large or multiple large projects. Construction Manager January 2003 to January 2007 Company Name - City , State Award-winning, NYSE-listed residential luxury home builder with 4,000 employees and $6B in annual sales. Joined company to oversee project activities. Developed and implemented construction schedules, coordinated workflow of multiple trade contractors in a high-production environment, provided ongoing inspection of builds, and enforced company policy with regard to project safety regulations. Fundamental in closing $25M+ in new home sales annually, leading to "Community of the Year" award for quickest settlements, most settlements, and best customer satisfaction. Expedited projects by developing and implementing a 10-month construction schedule. Ensured quality of projects by managing sub-contractor schedules and deliveries, evaluating performance, conducting "checkpoints" on policies / procedures, managing homeowner walkthrough process, and participating in compliance inspections. Project Manager and Network Consultant January 1998 to January 2001 Company Name - City , State Provides integrated broadband communications and information services including local and long distance voice services, Internet connectivity, data transmission, and web hosting. Develops other enhanced services including network design and implementation, equipment selection, procurement and installation. 2.5B in annual sales. Chosen to manage a team of technical engineers tasked with providing technical support to customers and vendors. Oversaw project schedules, problem resolution, and account management. Performed human resources functions with regard to hiring and supervising engineers and support staff. Provided technical training to groups of 50+ customers and vendors. Increased sales over 20% through targeted marketing of new software to existing clients. Saving $10K+ in annual fuel reimbursements by implementing telecommuting procedures for technical support engineers. Ensured secure network operations by implementing Checkpoint Security Software. Improved customer productivity by delivering on-site hardware and software training. Managed customization of products by working in collaboration with "buyers". Develops detailed work plans, schedules, estimates, resource plans, and status reports. Education Bachelor of Science : Technical Management DeVry University - City , State Technical Management Associate of Science : Computer Network Information Systems Westwood College of Technology - City , State Computer Network Information Systems Check Point Certified Security Administrator Skills account management, backup, broadband, budget, Check Point Certified Security Administrator, charts, closing, Computer hardware, hardware, computer networks, clients, customer satisfaction, data communications, direction, Electronic Medical Records, email, forms, hiring, human resources, inspection, Internet connectivity, computer support, local area networks, leadership, managing, marketing, office, network design and implementation, network security, network, networking, networks, policies, problem resolution, processes, procurement, project management, quality, reporting, safety, sales, scheduling, settlements, software training, strategy, supervising, technical support, technical training, transmission, web hosting, workflow

CONSTRUCTION

CONSULTANT Professional Summary AUDIT DIRECTOR Extensive experience in developing and redesigning internal audit departments, domestically and internationally in 19 countries. Results include upgraded internal controls, effective SOX 404 management, strong compliance management and an increase in organizational focus on solid internal controls and risks and Best Practices. Enjoy directing Internal Audit as a personal passion. Strengths include: Extensive Executive Skills Designer of Audit Programs SEC Compliance Strong Analytical Skills Focus on Ethics Management Prioritize Audits Interact with Auditees Manage all Types of Audits Pride in Service Core Qualifications SAP, Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint and MS Outlook, Navision and a variety of other corporate specific finance and accounting software involving IBM, HP and Dell operations Experience Consultant January 2009 Company Name － City , State Provider of internal audit and internal control consulting services to customers across the U.S. and Canada. Focus on privately held firms that do not have Internal Audit Departments. Emphasize quality and creative service. Director of Internal Audit January 2008 to January 2009 Company Name － City , State Fourth largest producer of carbonated beverages in U.S. with sales of $600M. Reported to Board of Directors and Senior Vice President. Managed Internal Audit Department and conducted financial, compliance and operational audits. Developed and monitored internal controls across the firm. Developed new audit programs and policies and procedures which improved internal controls. Prepared and managed performance measures for Company&risqué;s sites. Interpreted operating results. Left as the result of a corporate restructuring that affected Internal Audit. Director of Internal Audit January 2006 to January 2008 Company Name － City , State Large privately-owned installer of residential and commercial insulation with sales of $500M. Managed department and conducted annual and quarterly risk reviews and audits. Directed and conducted internal audits at 61 locations and corporate headquarters functions. Developed new audit report practices and added new positive practices and a Best Practices section to each audit report. Audited businesses and updated financial reporting when possible. Reported audit findings to Board. Departed due to United Subcontractors filing Chapter 11 bankruptcy and elimination of Internal Audit. Manager of Internal Audit January 2004 to January 2006 Company Name － City , State Global developer and manufacturer of tool solutions with sales of $3B. Managed Internal Audit. Reviewed Sarbanes Oxley 404 and served as Sarbanes Oxley liaison to all auditees. Redesigned risk reviews and developed new audit schedules that suited the revised corporate risk profile. Developed financial solutions to business challenges. Created new office environment without expense. Left as the result of Snap-On issuing a 100% outsourcing to a Big 4 firm and loss of jobs for 10 employees. Manager of Internal Audit January 2003 to January 2004 Company Name － City , State Manufacturer of paper products with sales of $1B. Managed internal audits at all U.S. plants and corporate headquarters. Redesigned audit reports which provided more clarification of controls, issues and resolutions. Conducted audits with Sarbanes Oxley 404 reporting in mind. Improved record keeping and record storage. Departure allowed me to find an audit position that was closer to my ill Father who lived near Chicago. Senior Internal Auditor January 1996 to January 2003 Company Name － City , State World&risqué;s largest producer of sodium silicate and highway glass spheres. Privately held since 1831. 600M in sales. Completed development of a new Internal Audit Department that provided PQ with a well-functioning operation. Managed Audit Department and conducted audits at 19 foreign subsidiaries and 21 U.S. plants. Conducted foreign audits that met all local and international accounting requirements and laws. Assigned risk levels to all locations. Worked to implement all SAP computer options as PQ eliminated over 40 self-made computer systems. Served as key SAP liaison with auditees as Company successfully implemented SAP across the U.S. Redesigned audit reporting practices and introduced modern internal auditing to a1l 19 foreign locations. Left due to outsourcing 100% to a large regional accounting firm. Education Masters of Business Administration (MBA) : Finance University of North Texas － City , State GPA: Graduated with Honors Finance Graduated with Honors Bachelors of Business Administration (BBA) : Finance University of Illinois － City , State , USA Finance Certified Internal Auditor (CIA), 1994, up to date certification Certified Fraud Examiner (CFE), in process Professional Affiliations Member, Institute of Internal Auditors, 26 years and President of the Philadelphia Chapter. Board of Governors Member at the Philadelphia and Miami Chapters Chair of two Committees of the Philadelphia Chapter, 11 years Big Brother and Board Member with Big Brothers / Big Sisters, 10 years Treasurer and Board Member, English-Speaking Union, 12 years Member and officer; Rotary International; 2 years MILITARY U.S. AIR FORCE, Strategic Air Command, Finance Department Carswell Air Force Base, Fort Worth, TX Managed 7th Air Wing financial and accounting functions Skills accounting, accounting software, audit reports, audit report, audit reporting, consulting, Dell, filing, finance, financial, financial reporting, Focus, HP, IBM, insulation, internal audits, Internal Auditor, Internal Audit, internal auditing, MS Excel, Microsoft Office Suite, office, MS Outlook, MS PowerPoint, MS Word, Navision, developer, policies, PQ, producer, quality, record keeping, reporting, sales, SAP, Sarbanes Oxley

CONSULTANT

HEAD CHEF Summary Mature college student. Interested in part time work in areas such as retail, health services, security, information technology, and food services. The past six years I have been involved in a men's mentor group named BoyzN2Men. As a high school student I started as one of the entry level attendees and worked my way to one of the top officers of the core. The program has taught me the importance of responsibility, accountability, integrity of character and other virtues of life that will help me in the work place. During my high school senior year I was actively involved with the student government association (SGA). I was the secretary of arms, highly reliable and very attentive during my time as the active secretary. Also have experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Highlights Microsoft Word, Excel and PowerPoint *Proficient with Internet and Adobe Software Reliable and punctual Neat, clean and professional appearance Engaging personality Excellent multi-tasker Restaurant management Math and language skills Comfortable standing for long time periods Experience Company Name City , State Head Chef 07/2012 to 11/2015 Promptly reported complaints to a member of the management team. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Communicated clearly and positively with co-workers and management. Served fresh, hot food with a smile in a timely manner. Cut and chopped food items and cooked on a grill or in fryers. Company Name City , State Manager 07/2010 Worked on a Building campaign and domestic tasks. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve service issues. Company Name City , State 01/2010 to 01/2011 Worked directly with customers and employees Attending to front desk and answering calls Engaging in invigorating task in the workplace Rock Creek Sports Club January 2012 Floor Management Assisted Managers Clean, Replaced tiles Marketing i.e. create/distribute marketing tools to attract customers Maintain floor equipment. Education Graduate 2012 Watkins Mills High School , City , State Academic Achievement Award Bachelor of Science : Computer Science 2014 University of Maryland College Park Attended Towson University (2014) Interests BoyzN2Men Youth Leader, 2009 - 2011 *Basketball Team *Very active Community Member Additional Information Activities *BoyzN2Men Youth Leader, 2009 - 2011 *Basketball Team *Very active Community Member Skills Adobe Software, Instruction, marketing, Marketing i, math, Excel, PowerPoint, Microsoft Word, Works, Communicator

CHEF

IT CONSULTANT Professional Profile Accomplished Senior IT Engineer with demonstrated ability to analyze business requirements and create effective technical solutions applicable to diverse industries. Serves as strategic partner to senior management, identifying business requirements, aligning IT assets with company goals and making key strategic contributions. An experienced Network Engineer with excellent troubleshooting skills. Highlights Over 15 year experience in Design, installation and management of data and voice network. Expertise includes: Design, build and maintain Microsoft Windows Servers including Domain controllers, Exchange, SQL Database and Web servers, Novell servers and Linux servers; setup and configure virtual servers using VMWARE/ESXi and Hyper-V. Academic background includes Bachelor's degree in Electrical Engineering and Master of Information Systems. Areas of Expertise Extensive knowledge of computer hardware and software, and networking appliance such as switches, routers and firewalls using Cisco, Meraki, Sonicwall, HP, Dell and Juniper Design, Install, configure, troubleshoot, and maintain routed LAN, routed WAN, Switched Network, Wireless Network, VPN and remote access thru Citrix or Terminal services. Design and maintain Microsoft Servers, including Windows NT Server, Windows 2000, Windows 2003 Server, Windows 2008 Server, Windows 2012 Server, Active Directory, WEB Server, Exchange 2000, 2003, 2007, 2010, 2013, Office 365 and SQL 2000, 2005, 2008, 2012, 2014 server. Design and maintain Novell Network, including Netware 3.0 to 6.5, Border Manager and GroupWise server. Design and deploy backup systems, including BackupExec, Veeam, Acronis and online backup services such as Datto and Barracuda Extensive knowledge of computer applications such as Spreadsheets, Accounting and E-mails (Exchange and GroupWise), Office 365, Medical Programs (Practice Management, EHR/EMR, Medical Billing and Coding). Advanced knowledge of MS-Office 2003, 2007, 2010, 2013 including Visio. Expert on endpoint protection such as Anti-Virus/Anti-Malware Advanced knowledge of regulatory and compliance obligations associated with HIM Operations including coding. Experience IT Consultant November 2011 to Current Company Name － City , State Provides hardware and software specifications to users based on application and business needs and anticipated growth, installs new servers, routers, firewall and maintains the entire infrastructure. Recommends changes to improve systems and network configurations, and determine hardware or software requirements related to proposed changes. Performs troubleshooting for complex hardware, software and network problems. Defines procedures for monitoring and evaluates, diagnoses, and establishes work plan to resolve system issues. Manages multiple projects and work as a project leader and as a project team member to help complete the jobs on time. Researches, evaluates and recommends new and more efficient software and hardware products. Maintains and administers computing environments including computer hardware, systems software, applications software, and all configurations. Manages major upgrades of systems and/or relocation offices and facilities including assessment of requirements through to implementation and testing of solutions.  Manages data backup, availability, and recommends data recovery solutions.  IT Consultant/Analysts/Network Engineer November 2009 to October 2011 Company Name Install and manage Local Area Network, Servers, firewalls, routers, switches, VPN connection, Remote access and security components. Perform daily administration functions such as add/change users, check backups, virus detection, signature updates, intrusion prevention, monitoring, and performance tuning. Deploy, maintain, upgrade and update VMWare, Microsoft Hyper-V servers. Maintain and update company's websites, Server's firmware, patches and service packs Manage backup, image of servers and workstations and disaster recovery architecture. Modify user accounts, password, content filtering, rights and securities. Maintain SQL databases, create, modify and optimize as necessary to increase productivity. Organize and optimize network directory and file layout for ease of use and management. Serves as a technical resource to the HIMS function in other centers throughout the region if needed. Performs other duties & accepts responsibility as assigned. Provided annual savings through implementation of automated data system utilizing latest technologies Responsible for HIM operations involving continuous evaluation and re-engineering of applicable processes and organizational design based on current and new client needs. Ensures the efficient day-to-day operations of the HIMS departments within a cluster.  Establish procedures & practices within organizational policies & service standards & ensure the prompt resolution of internal customer & member concerns. Participates in the Research, development & implementation of HIMS policies & procedures, operations & automated systems providing medical information to client staff & providers. Ensure that company is fully compliant, following proper HIPAA policy, rules, regulations, guidelines and other standards. ·         Forecasts the hospital's future technical and information needs and various property improvement projects.  Develops and adheres to annual operating and capital budgets. IT Consultant/Network Administrator December 1994 to September 2009 Company Name Served as Project Manager for GNC Operations Center and on several central offices build out projects in Los Angeles Counties. Acted as consultant to senior executives of GNC to accommodate Y2K network deployment.Responsible for effective establishment of strategic relationships that fueled adjacent market growth. Successfully established relationships with key customers that included Verizon Wireless and others. Managed functions that provided field engineering, logistics support and system assessment worldwide. Marketed support products that resulted in increased revenue while positioning organization for further growth. Effectively led delivery of support programs while increasing sales by17% and building strong customer relationships.Largest growth offshore. Designs, plans and implements Microsoft and Novell Networks. Setup and configures Microsoft, Novell and Linux, Citrix, Terminal, WEB and Blackberry Servers Setup, configure, administer and maintain CISCO, Juniper, Sonicwall and other manufacturer switches, routers and Firewalls. Implements new technology and network strategies Managed overall optimum performance of the WAN/LAN and security infrastructure Performs automation projects. Managed Healthcare clients, installing and maintaining medical application programs. Computer SERVICE Engineer January 1991 to November 1994 Company Name － City , State Designs and implements Local Area Network Systems (i.e. prepares servers, load application programs, configure switches, routers and firewalls). Setup and maintain multiple and mixed domain networks Troubleshoots network problems, LAN and WAN Handles all servers and networking Technical Support. Researches escalated problems and provide solutions as necessary. Setup and configures Backup and disaster recovery Evaluates new systems and checks product quality. Provides training to new employees. Education Master of Science : Master of Information Systems Master of Information Systems Bachelor of Science : Electrical Engineering Electrical Engineering Cisco Certified Network Associate (CCNA) Microsoft Certified professional (MCP) Certified Novell Engineer (CNE) Netware 6 Certified Professional Coder (CPC) Certified Professional Coder-Hospital (CPC-H) Technical Skills Accounting, Active Directory, Anti-Virus, automation, Backup, budgets, CCNA, Cisco Certified Network Associate, Certified Novell Engineer, CNE, CISCO, Citrix, computer hardware, Computer networking, computer applications, consultant, consulting, client management, content, client, clients, databases, Database, delivery, Dell, disaster recovery, Firewalls, GroupWise, HP, image, Local Area Network, LAN, layout, Linux, logistics, market, Medical Billing, access, Microsoft Certified professional, MCP, Exchange, Office, MS-Office, SQL 2000, Microsoft Windows, Windows, Windows 2000, 2000, Windows NT Server, Netware 6, network engineering, Network, networking, networks, Novell, Netware 3.0, Novell Networks, Novell Network, Novell servers, organizational design, organizational, policies, positioning, processes, Coding, quality, reengineering, Research, routers, sales, securities, Servers, Spreadsheets, SQL, strategic, switches, Technical Support, telecommunications, troubleshoot, upgrade, VPN, Visio, Web servers, WEB Server, websites, WAN, Y2K

CONSULTANT

DIRECTOR OF BUSINESS DEVELOPMENT Professional Experience Director of Business Development January 2010 to Current Company Name － City , State Advise on marketing strategy, business models and strategic alliances for private clients in education, scientific and healthcare verticals. Recent projects include: ❖ The American Chemical Society - Developed business plan, marketing strategy and media relations for global launch of $1M research management software product in competitive STM marketplace. ❖ College Factual.com - Advice on brand positioning, UX and strategic relationships for college rankings portal based on consumer value led to partnerships with the Wounded Warrior Project and Veterans' Affairs. ❖ Global Giving - Developed key marketing messages and brand stories for $23M international non-profit. Developed marketing strategy and business opportunities for environmental nonprofit focused on transforming the market for healthy building materials. ❖ Product Development | Pricing. Monetized specialized consulting services to prominent clientele including leading healthcare, green building, and commercial building owners. Surveyed marketplace to identify service value and competitive pricing which yielded increased revenue. ❖ Market Segmentation. Repositioned healthy materials database for with toxicity screens for 34,000 chemicals targeted at 'green building' product environment. Segmented product users to understand product challenges and opportunities. Vice President, Business Development January 2009 to January 2010 Company Name － City , State Led cross platform revenue initiatives for dominant online ranking franchise "America's Best, " encompassing Education, Health, Personal Finance, Legal, and Politics verticals. ❖ Strategic Partnerships. Led cross-divisional team to integrate complex $1.2M joint venture, launching revenue-producing website within 90 days. ❖ Pricing. Renegotiated underperforming partnerships by analyzing Google trends to optimize pricing. ❖ Deal Structuring. Doubled annual revenue from health insurer by analyzing value of Google keywords. Renegotiated contract to realize additional revenues to increase CPL. ❖ Product Development. Generated four new products in nine months each estimated to produce $100K annually ➢ Developed lucrative marketing program focused on hospitals' high margin specialties ➢ Initiated hybrid partnership of lead generation and brand licensing for senior living category ➢ Tripled value of brand licensing in health and education categories via pricing analysis of 'out of home' advertising in top ten media markets. Director, Content Strategy January 2006 to January 2009 Company Name － City , State Sourced, negotiated and managed cross-platform distribution partnerships for 25 leading cable companies including Charter Communications and Virgin Media. ❖ Negotiating. Negotiated complex licensing partnerships with news, music, games, sports and technology providers, resulting in a 40% margin for company. ❖ Partnerships. Managed successful business relationships with more than 50 national accounts including Viacom, The Associated Press, Major League Baseball, The Weather Channel and American Greetings. ❖ Deal Structure. Sourced Internet radio provider to provide 40 channels of customized content against backdrop of digital copyright restructuring legislation. ❖ Budget Management. Reduced content costs by $400,000 by renegotiating deal terms with large media content partners. Resulted in budget savings of 10% annually and retention of 'business critical' providers. Vice President, Business Development January 2000 to January 2005 Company Name － City , State Director (2000-2002) Developed digital business initiatives for four national magazines and a cable channel. Built consensus across 7 divisions to invest in new business models. Protected and advanced iconic brand online. ❖ Revenue Development. Generated $500K+ annually in syndication revenue. ❖ Product Development. On four-week deadline, sourced and produced 8 SKUS for big box store distribution deal. Resuscitated $2M flagship reference product line after 2 bankruptcies. Doubled unit sales and operating income through innovative licensing strategy. ❖ Partnerships. Negotiated profitable, multi-year marketing partnerships with national ISPs resulting in 60% increase in web traffic to drive advertising and e-commerce revenue. Established profitable licensing relationships with partners in Greece, Croatia, Germany and Italy. Vice President, Marketing January 1998 to January 2000 Company Name － City , State Recruited by AOL colleagues to manage e-commerce start-up including marketing strategy, strategic relationships, and communications. Garnered national print and broadcast coverage in the pre-Google era. Helped position company for profitable acquisition by national tea retailer. Manager, Partner Marketing January 1994 to January 1998 Company Name － City , State Directed partner relations and partner marketing during hyper-growth period, preserving key alliances through significant changes in business model. Led cross-divisional team including, technical, editorial, legal and advertising in onboarding of strategic partnerships such as the National Football League, CBS Sportsline, ABC News, Bloomberg L.P., NBC, Reuters, Web M.D. and Business Week. ❖ Marketing Strategy. Developed an average of 25 customized marketing campaigns each month for national media partners such as Viacom, Business Week, IDG, Hachette-Filipacchi, Ziff Davis and NBC with response rates of between 1% and 5%. Managed multiple agencies, developed successful creative, resulting in record-setting customer acquisition. ❖ Alliance Partnerships. Directed partner management during hyper-growth period, managing 26 key national accounts through challenging restructuring. Effectively liaised between parties to preserve long-term business relationships resulting in $12M in savings. ❖ Budget Development. Developed and managed $18M annual partner marketing budget and staff of six. Education Master of Science : Communications University of Tennessee Master of Science, Communications University of Tennessee Bachelor of Arts : Journalism University of Oklahoma Bachelor of Arts, Journalism University of Oklahoma Marketing Strategies for Growth, Education University of North Carolina at Chapel Hill － City , State , US Marketing Strategies for Growth, Executive Educatio University of North Carolina at Chapel Hill Certifications M.D Professional Affiliations Executive , Blogger, DC EcoWomen, Washington, DC Skills Marketing, Marketing Strategy, Business Development, Healthcare, Advertising, Business Plan, Clients, Hp-ux, Media Relations, Unix, Ux, Product Development, Transmissions, Budget, National Accounts, Restructuring, Increase, Pricing, Budget Management, Games, Greetings, Finance, Joint Venture, Joint Ventures, Lead Generation, New Products, Out Of Home, Pricing Analysis, Sales, Sales And, Accounts Through, Onboarding, Partner Marketing, Audience Segmentation, Building Design, Building Materials, Commercial Building, Database, Market Segmentation, Segmentation

BUSINESS-DEVELOPMENT

MANAGER / FITNESS INSTRUCTOR Summary Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Results-driven Manager with proven ability to establish rapport with clients. A very hands-on, hardworking, and highly motivated individual. Results-driven specialist who can multi-task, while staying organized and focused.Energetic, motivated specialist who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Highlights High customer service standards Dedicated to process improvement Strong problem solving ability Strong organizational skills Active listening skills Seasoned in conflict resolution Energetic work attitude Adaptive team player Self-motivated Excellent communication skills Natural leader Thrives under pressure Fast learning Customer friendly Coordination skills Experience Manager / Fitness Instructor January 2014 to Current Company Name － City , State Cultivated positive relationships with participants by interacting with them during group fitness classes. Explained the use of exercise equipment to all participants, prioritizing safety at all times. Greeted all members in a professional and friendly manner. Immediately reported any damaged or broken equipment. Explained class objectives and rules. Extensively trained new and existing employees. Educated clients on effective ways to exercise while on business travel, at home and on vacation. Promoted a safe and interactive environment for club clients and members. Instructed gym members about correct use of weight resistance and cardiovascular equipment. Worked with clients to improve their overall endurance, strength, flexibility and balance. Reviewed weekly sales numbers and club statistics to identify areas for improvement. Cocktail Waitress July 2013 to October 2013 Company Name － City , State Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Effectively and calmly resolved situations with intoxicated guests. Immediately informed supervisors of any problems or unusual situations and took appropriate action. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Built guest satisfaction and enjoyment. Upsold products when appropriate. Waitress February 2013 to July 2013 Company Name － City , State Continually monitored dining rooms for seating availability, service, safety and well-being of guests. Effectively listened to, understood and clarified guest concerns and issues. Maintained complete knowledge of restaurant menu, including daily specials. Monitored guest for intoxication and immediately reported concerns to management. Maintained high standards of cleanliness and sanitation. Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Waitress January 2013 to July 2013 Company Name － City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Displayed enthusiasm and knowledge about the restaurant's menu and products. Developed and maintained positive working relationships with others to reach business goals. Provided attentive service. Assertively uphold alcoholic beverages, appetizers and desserts. Assisted co-workers whenever possible. Waitress / Cocktail Server / Beer Tub May 2012 to December 2012 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional, friendly and fast service. Participated in bar incentives and contests to drive sales and promote the venue. Maintained a positive working relationship with fellow staff and management. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Education High School Diploma : 2011 Eagan High School － City , State Skills balance, clients, fast, safety, sales, statistics

FITNESS

GRAPHIC DESIGNER Summary Highly creative and multi-talented Graphic Designer with more than 14 years in multi-media and graphic design. Highlights Corporate design Advanced typography knowledge Strong design sense Conceptual thinker Time management Creative and artistic Self-motivated professional Social Media Marketing Experience 01/2014 to 09/2015 Graphic Designer Company Name - City , State Create visual and print materials for a broad range of customers which includes business cards, logos, banners and mailers, etc. Work closely with clients from initial design to end product. Work with multiple vendors in the print industry. Have base knowledge of Print Press operations. 01/2011 to 09/2015 Owner - Graphic Artist Company Name - City , State Manage and maintain a website and numerous social media sites. Create 2D and 3D art works from concept to completion. Develop design concepts using graphic design to complete 3D projects. Organize and maintain inventory and shipping. Coordinate and facilitate meetings with United States and International clients. 01/2006 to 01/2011 Senior Graphic Designer Company Name - City , State Created print materials, advertising, and large event signage. Developed design concepts for a team of designers and ensured quality and consistency of designs. Worked closely with upper management on various branding and design projects. Worked closely with Federated's print shop and other local printing agencies. Education 2001 AA : Visual Communications Brown College - City , State Skills Expert knowledge in the following software programs: Adobe Creative Suite HTML/CSS Adobe Acrobat Adobe Illustrator Adobe Photoshop Adobe InDesign Corel Applications Publisher Word Excel PowerPoint Flash

DESIGNER

FINANCE AND OPERATIONS MANAGER Experience Finance and Operations Manager , 07/2017 to Current Company Name – City , State Brought on board to centralize progress in district. Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings. Institute policies, goals, objectives and procedures. Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports. Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses. Authorize various software platforms for employees. Oversee inventory management, purchasing, and distribution. Realign internal processes with introduction of inventory recording systems for the district. Allocate monthly budget and create tentative forecast for proceeding month. Financial Analyst , 07/2013 to 07/2014 Company Name Selected to examine accounting records to compile financial information and reconcile reports. Incorporated detailed research to process journal entries and author financial reports. Proactively developed process analysis while maintaining clear open lines of communication with leadership. Scrutinized current and past financial data, trends and performance, to champion financial improvements. FINANCIAL IMPACT Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years. Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment. Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations. Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month. Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month. Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business. Realigned budget forecast to accurately monitor entire allocated budget. Devised new system to assign accounts to every consumer which significantly increased collection receivables. Work History Finance and Operations Manager , 07/2017 to Current Company Name – City , State Brought on board to centralize progress in district. Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings. Institute policies, goals, objectives and procedures. Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports. Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses. Authorize various software platforms for employees. Oversee inventory management, purchasing, and distribution. Realign internal processes with introduction of inventory recording systems for the district. Allocate monthly budget and create tentative forecast for proceeding month. FINANCIAL IMPACT , Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years. Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment. Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations. Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month. Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month. Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business. Realigned budget forecast to accurately monitor entire allocated budget. Devised new system to assign accounts to every consumer which significantly increased collection receivables. Financial Analyst , 07/2013 to 07/2014 Company Name Selected to examine accounting records to compile financial information and reconcile reports. Incorporated detailed research to process journal entries and author financial reports. Proactively developed process analysis while maintaining clear open lines of communication with leadership. Scrutinized current and past financial data, trends and performance, to champion financial improvements. Education Master of Business Administration (MBA) Johnson and Wales University - City , State Bachelor's In Business Administration (BBA) : Finance Kathmandu University - City Summary FINANCIAL OPERATIONS ANALYST Excels at Financial Performance through Analysis, Reporting, and Value-Added Improvements Driven, customer-centric, revenue-focused Analyst with H1B status uniquely qualified in identifying challenges and developing collaborative solutions for financial sectors. Highly attuned with reducing cost expenditures and exceeding expectations. Developed expertise navigating financial management pipelines like accounting, reporting, internal controls, budgeting, analysis and performance management. Demonstrated command of communicating complex financial information to non-financial audiences. Certifications Core Competencies Finance | Operations Management | Data Analysis | Reporting | Auditing Policies & Procedures | Continuous Improvement| Financial Modeling | Communication Highlights Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK Accounting Auditing Budget Cash flow Continuous Improvement CRM Data Analysis Finance Financial Financial Modeling Financial reports Financial statements Inventory management Inventory Leadership Excel Microsoft Office Suite Operations Management Policies Process analysis Processes Progress Purchasing QuickBooks Recording Reporting Research Sales Scheduling Strategy Author Skills Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK, Accounting, Auditing, budget, cash flow, Continuous Improvement, CRM, Data Analysis, Finance, financial, Financial Modeling, financial reports, financial statements, inventory management, inventory, leadership, Excel, Microsoft Office Suite, Operations Management, Policies, process analysis, processes, progress, purchasing, QuickBooks, recording, Reporting, research, sales, scheduling, strategy, author

FINANCE

OPERATIONS FINANCE DIRECTOR Summary Skilled financial professional with over twenty years of financial services industry and fifteen years of practical management experience.Highly detail-oriented and organized. Areas of expertise include conflict management, customer service, marketing and client interface. Advanced training in risk assessments, management controls and audit planning. ​ ​ Highlights Customer service Schedule management Project management  Strategic and financial planning expert Mergers and acquisitions knowledge Negotiations, risk mitigation  Exceptional customer service skills Microsoft Office proficiency Proficient in Concur, Workday, Kronos Excel spreadsheets/SQL SOX, DOJ, Audit experience Cost reduction and containment Staff leadership and development Superior organization skills Accomplishments Reduced capital spending by 35 % per year as the leader of a cross-functional trading floor teams in San Francisco and New York. Head of Business Continuity for NYSE-SF and NYSE-NY. Recognized for achieving flawless audit scores from both NYSE Regulation, Securities and Exchange Commission and FINRA. Authored and published trading floor rule filings for NYSE- SF and NYSE-Amex- 2008-2013. Launched the Amex Trading Floor-NY in 2008-2009, hired all trading floor staff. Authored all trading floor employee procedures, manuals, and company policies for both NYSE-SF and NYSE-Amex. In charge of streamlining staffing levels for three mergers 2005-2010. Started NYSE Annual Community Volunteer Program 2010. Experience Operations Finance Director Jan 2016 to Current Company Name － City , State Planned and executed operational audits of various business areas using risk-based audit methodology. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Developed and implemented efficient accounting, financial and operational systems. Generated new accounts by implementing effective networking and content marketing strategies. Reviewed new customer orders and requests and manually entered data Systematically prepared documents and assembled financial statements for independent auditors i nto a centralized database. Managing Director - Head Of Trading Floor Operations Feb 2009 to Oct 2015 Company Name － City Supervised and managed all daily operational trading floor activities, all trading floor staff and all trading floor broker operations on the San Francisco trading floor  Worked with FINRA Floor staff to enforce trading floor rules Responsible for enforcement of trading floor rules and regulation for open out-cry trading. Developed strategy for internal and external regulatory examinations, collaborated with internal and external audit and market compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Designed the employee performance evaluation process and merit program. Wrote all employee company policies and procedures for the trading floor. Increased the employee base to meet changing staffing needs. Implemented an innovative employee incentive and training program. Handled exchange customer error account for San Francisco  SR. Director - Options Trading Services and Operations Oct 2007 to Feb 2009 Company Name － City , State Stationed in New York for the launch and merger between the NYSE and the American Stock Exchange. Implemented and authored all company policies and procedures for the trading floor. Recruited and interviewed 70 applicants per one year period. Reviewed federal and state laws to confirm and enforce company compliance. Wrote all employee performance evaluation reviews and recommended merit increases. Implemented an employee bonus program. Maintained all of the departments procedures and written documentation for both NYSE SF and NYSE Amex NY. Director -Manager -Options Trading Services May 1992 to Oct 2007 Company Name － City Managed trading floor staff and all trading floor procedures. Oversaw all facilities and maintenance of the entire options department. Developed and managed quarterly operating budgets for the entire San Francisco Trading Floor and Options department.  Analyzed employment-related data and prepared required reports. Collected and analyzed data to evaluate operational issues and make process improvement recommendations.Communicated the duties, compensation, benefits and working conditions to all potential candidates. Defined strategy and business plans for entire SF-options trading floor. Rolled out new front end proprietary software for all trading firms. Traded customer orders in a fast paced open-out-cry environment. Oversaw scheduling for the day-to-day activities of assigned trading pit. Education Associate of Arts , History Diablo Valley College － City , State , USA Pursued BA in Finance  Economics / Spanish Los Medanos Collage － City , State , USA Languages Spanish- Fluent reading/writing/professional level Certifications Certified Trading Floor Broker Certificate - NYSE-REG MBCI ( Member Business Continuity Institute) 2009-2015 Computer Information Systems Certificate-Project Management-DVC Spanish Foreign Language Certificate-LMC Published Regulatory Bulletins for NYSE-Arca Equities- 2010-2013 SEC (Rules 6.00-6.47(e) Skills Benefits, budgets, business planning, monthly, quarterly billing, flow charts, conflict resolution, database, documentation, hiring, HR generalist, inventory control, legal research, Microsoft Office, SQL, operations management.

FINANCE

SALES ASSOCIATE Core Qualifications Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook, Publisher Education and Training May 2016 Bachelor of Science : Communications Public Relations Political Science SALEM STATE UNIVERSITY － City , State Communications Public Relations Political Science Work Experience 12/2016 to Current Sales Associate Company Name － City , State Respond to member inquires via email or phone. Establish referral programs using OTF sales system. Sell memberships or upgrades. 08/2016 to 11/2016 Marketing Coordinator Company Name － City , State Promote ridesharing programs by hosting events at client locations. Develop marketing flyers using Publisher. Manage all aspects of event production. Support Field Directors in project management. Manage social media accounts (Facebook, Twitter). Intern Company Name － City , State Helped film the Malden holiday parade using editing skills. Designed brochures for upcoming events. Collaborated with members of the Malden neighborhood. Staff Writer Company Name － City , State Student -run campus newspaper. Researched information for news articles using library and web sources. Composed and edited informational articles as well as conduct interviews. Gained knowledge in taking photographs and writing captions and sidebars. 11/2013 to 06/2016 Customer Service/Sales Representative Company Name － City , State Help customers resolve billing questions, collect payments, and renew oil contracts. Answer inbound calls and make outbound calls. Promote oil as a safer choice. Train new hires. Skills billing, brochures,  client, editing, email, event production, film, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word,sales,salesforce 

SALES

FACILITIES ENGINEERING MANAGER Professional Summary Provide leadership to developing engineering standards and ensure projects executed meet safety, functional, reliability, budget and schedule goals for capital projects. Liaise with upper level management and engineering daily to resolve technical and/or operational issues. Continuous, efficient and reliable operation using selected KPI's. Lead the efforts in specifying and selecting materials and component parts and collaborate with our global organization to select and evaluate vendors, taking advantage of vendor expertise to incorporate into designs, improving quality and reducing costs. Manage to continue successful operations throughout the account. Develop a matrix to gather various utility expenditures and work to reduce annual costs. Support key operations and business initiatives for operations, design, and facilities planning. Provide deep technical expertise to the infrastructure group in the following areas: Building operations, Data Center, Capacity Planning, power management, HVAC operation and management, fire/water/smoke detection, power monitoring, preventative and corrective maintenance, asset management, and historic preservation. Develop site solutions in support of various key infrastructure and business needs. Work to help develop overall solutions for business projects spanning multiple disciplines and departments. Prepare documentation including: engineering designs, inventory asset management, physical view metrics, and performance reporting, to work directly with internal and external Site engineers, to create facilities and site designs for new projects and upgrades. Plan and coordinate the implementation for new projects. Negotiate Pricing directly with vendors and providers. Manage outsource hosting supplier relationship. Take responsibility for capital budgeting, spending, and procurement tracking of all build activities. Project ROI data, and lead cross-organizational teams as needed. Experience 01/2008 to Current Facilities Engineering Manager Company Name － City , State Provide engineering and Facility management supervision to the Facilities Organization to ensure continuous operations of facilities related systems including HVAC, Electrical systems, Security Systems, Data Center, Vacuum and others as needed. Manage and operate within a 20 million annual budget. Working within the corporate organization and several depts., such as legal, real estate, and procurement, on the development and execution of contracts to ensure 100% compliance within MSA's for ownership and clients. Ensure a safe and compliant work place, knowledge and adherence to applicable standards and regulations. Manage daily maintenance and building systems operational activities for the facility. Ensure maintenance repairs are conducted in a timely manner. Manage contractors and employees involved in conducting maintenance work. Manage EHS and Safety Committee to ensure that the facility is a safe work place. Conduct meetings to review the building environment and conditions periodically to ensure that conditions are compliant with building and fire codes. Test the function of safety systems periodically, Ensure that all operates in Accordance and Compliance to Requisite Regulating Bodies to include: NFPA, NEC, OSHA, EPA, Corporate, and Divisional procedures. Provide lead design, project management and technical support for all engineering changes or modifications performed on the building. Leading and coordinating with internal customers & project teams. Effectively communicating with site management Formulating strategic project and operating plans and issuing pertinent reports. Management and coordination of all phases of work including the work of outside consultants, suppliers, and contractors. Track performance to budget monthly Issue facility operation related purchase orders. Approve facility related work invoices. Develop strategic plans for cost reduction and optimization. Demonstrate excellent project management skills. Highly computer literate in various database software programs. Excellent interpersonal and team working skills combined with good written communication skills. Technical and working knowledge of facility design & safety standards. OSHA, NFPA, IBC, NEC codes. 07/2007 to 12/2007 Field Engineering Supervisor Company Name － City , State Responsible for the overall installation and commissioning of plant production/process machinery and systems. Duties include installing, troubleshooting, repairing, electrical and PLC, CPU's on monorail systems for the laundry/linen industry.. Experienced with PLC programming and a wide variety of controls and equipment automation. 10/2001 to 05/2007 Chief Plant Engineer Company Name － City , State Chief Plant Maintenance Manager in charge of maintenance, overseeing all plant processes, building, and production equipment. Responsible for the operation and maintenance of a high pressure steam plant and all auxiliary equipment. Responsible for the operation and maintenance of an industrial wastewater plant and associated systems. Project manager during a vital system upgrade that led to an annual savings of over $350,000 per year. Safety committee leader, directly responsible for the training and implementation of lock-out Tag-out, fork truck safety, and all general plant operations. Highly experienced with pneumatics, hydraulics, electrical, PLC, automation, HVACR. Plumbing, welding and fabrication, and mechanical repair. 11/1999 to 08/2001 Nuclear Inspector Company Name － City , State Worked in a fabrication and machine shop as a Nuclear Quality Assurance Inspector.. Certified non-destructive testing, such as vacuum and helium leak testing, ultrasonic weld flaw detection, radiography, visual and dimensional inspection.. Directly responsible for the final preparation of all quality documentation. Documentation standards such as ASME code, Mil spec, and codes governed by the Nuclear Regulatory Commission. A team leader responsible for the completion of over 30 nuclear waste storage containers currently in use in most power plants. 01/1996 to 10/1999 Submariner Company Name － City , State Machinists mate onboard the USS Philadelphia. Trained as an EMT and firefighter. Duties included the overall operation and maintenance of various ships systems, such as the Nuclear Power Propulsion system.. The first, in the 30 year history of the ship, to be awarded the Navy Achievement medal as a Jr. ranking Fireman; medal was awarded for outstanding leadership and knowledge of all the ship's systems. Education Professional Certified Energy Manager Leed Green associate Skills automation, budget, interpersonal, computer literate, contracts, cost reduction, CPU's, clients, database software, Documentation, Electrical systems, Energy Manager, Facility management, HVAC, hydraulics, inspection, Inspector, laundry, leadership, team leader, legal, machinery, mechanical, meetings, MSA, Navy, NEC, optimization, PLC programming, PLC, Plumbing, processes, procurement, project management, quality, Quality Assurance, radiography, real estate, repairs, repairing, Safety, strategic, strategic plans, supervision, technical support, troubleshooting, upgrade, weld, welding, written communication skills

ENGINEERING

ASSISTANT BOY'S BASKETBALL COACH Summary “Ability plus opportunity equals responsibility.” Clyde Muse The Mission: “Therefore go and make disciples of all nations.baptizing them in the name of the Father and of the Son and of the Holy spirit, and teaching them to obey everything I have commanded you.” (Matt.28:19-20, NIV)   The Example: "just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many." (Matt. 20:28, NIV)   The Commitment: "So I say, live by the Spirit....But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self control. Against such things there is no law." (Gal. 5:16,22, NIV)   The work of Christ is to allow His Spirit to working in you. My whole existence is to live, work and play looking for opportunities to better the lives of others though Christ. The commitment to serve to your fellow man is the responsibility of every Christian. Experience 08/2013 to Current Assistant Boy's Basketball Coach Company Name - City , State Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. Track player improvement and make necessary player changes to best support team position. 06/1987 to Current Co-Founder and Coach Company Name - City , State Servants Basketball is a Christ based organization that uses basketball as a tool to spread the gospel of Christ to all. Mission: To introduce the gospel of Christ to men, women, boys and girls through basketball and to develop a community of Christian families and activities for those families. Coaching Recruit student athletes to play basketball, schedule games, and improve athletes playing skills. Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. 12/2007 to Current Bank Examiner Company Name - City , State Examinations - Travel to state chartered banks and assess the banks' Capital, asset quality, management, earnings, liquidity, and sensitivity to market risk levels for FDIC insurance requirements. 07/2000 to 12/2007 Assistant Professor of Kinesiology & Sport Management Company Name - City , State 1713 KSM Foundations of KSM a study of the history, trends and careers of Kinesiology and Sport Management. 4713 KSM Organizational, Leadership and Management of KSM a study of the theories and practice of management in the KSM field. 3723 KSM Sports Marketing and Promotions a study of sport related cases involving marketing. 4723 KSM Facility Management a study of theories and practices of facility management. Advisor of Sport Management is assisting students in scheduling and setting educational objectives. 01/2000 to 01/2003 Head Men's Junior Varsity Basketball Coach Company Name - City , State Coaching, Team Management, Recruiting. 01/1999 to 01/2000 21st Century Site Coordinator Company Name - City , State Coordinating - Recruit agencies, individuals and district employees to provide academic instruction or violence prevention or alcohol, smoking and drug prevention in after school programs at Star Elementary and Rogers Middle Schools. Grant Management - Managing and controlling a budget, along with managing and controlling supplies and equipment. Scheduling activities for student and managing a small workforce of hired vendors and district employees. 07/1997 to 06/1999 Head Men's Basketball Coach Company Name - City , State Coaching Make and execute precise decisions both on and off the court in a quick and timely manner. Motivate the team to a higher level of performance, through hard work, enthusiasm, commitment and belief. Team Management Managing and controlling a budget, along with managing and controlling athletic equipment. Scheduling games, practices and developing practice agenda. Recruiting Calling, watching, and hosting players on campus. 07/1997 to 06/1999 Head Men's Soccer Coach Company Name - City , State Coaching, Recruiting. 07/1994 to 06/1997 Men's Assistant Basketball Coach Company Name - City , State Coaching, Recruiting. Head Men's Junior Varsity Basketball Coach. Education 1995 Master of Science : Management Southern Nazarene University - City , State Management Organizational Communication, Managerial Economics and Ethics 1994 Bachelor of Science : Accounting Southern Nazarene University - City , State Accounting 1989 High School Diploma : General Star Spencer High School - City , State Skills Coaching Teaching Managing Serving

BANKING

HR COORDINATOR Summary Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects. Highlights Employee relations Compensation administration Personnel records maintenance New hire orientation Hiring and retention Training and development Compensation/payroll Staffing and recruiting professional Off-boarding Interviewing expertise Performance management strategies Benefits administrator Employment law knowledge HRIS applications proficient Employee handbook development New employee orientations Human resources audits Maintains confidentiality HR policies and procedures expertise Human resources management Excellent interpersonal and coaching skills Certified Professional Human Resource Management Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Led the Staffing Planning Committee for [Number] years. Introduced the first passive Open Enrollment process. Experience 03/2013 - Current Company Name - City , State HR Coordinator Manage the recruitment, selection, and staffing process for full time employees. Manage the employee orientation and onboarding process for full time employees. Maintain job classification system including job descriptions; defining objectives, responsibilities, salary information and benchmarking. Develop, administer and manage personnel policies, procedures and programs for the City. Advise managers, supervisors, and employees on labor contract, employment law, and policies and procedure matters. Respond to inquiries from managers, supervisors, and employees, investigate complaints, and provide for conflict resolution. Works with departments regarding employee issues, recommending appropriate actions involving employee performance, behavior, productivity, etc. Completes duties related to compensation, benefits, and performance management. Manage the City's safety and workers' compensation processes. Serve as Chair on the City's Benefit, Safety, and Wellness committees; provide direction to committees; ensures compliance with mandated safety training; develop wellness and safety programs to meet strategic goals of the City. Develop procedures for managing employee leaves of absence and light duty. Administer leave of absence programs to include FMLA, Salary Continuation, Parenting Leave, Military Leave, etc. Ensure compliance with employment law and related regulations. Conduct research; prepare reports and recommendations on complex issues and projects. Lead special projects related to human resources initiatives, including software and technology implementation, process improvements, internal training programs, on-boarding process, exit interview process, etc. 11/2012 - 12/2012 Company Name - City , State Independent HR Contractor Assisted Human Resources on internal employee website mapping project. Site is used for employee benefits as well as company information. Assisted Human Resources on internal employee website mapping project. Site is used by Room & Board sales staff. 04/2005 - 07/2010 Company Name - City , State Human Resource Assistant/ HR Generalist Screened applicants for internal and external positions, coordinated and prepared interview schedules and information packets, sent offer letters, and verified paperwork. Staffed all contractor positions as well as facilitated orientation for all contract employees. Conducted new hire orientations for all new employees. Worked with all levels of management on Employee Relations issues. Conducted exit interviews and processed required termination paperwork and presented common themes to upper management. Provided training and communication to employees on HR programs, benefits, processes and other employment related issues. Administered leaves of absence, short term disability, and worker's compensation. Managed tuition reimbursement program. 11/2003 - 10/2004 Company Name - City , State Receptionist/Administrative Assistant Maintained the corporate phone list, Equal Employment Opportunity information, bus pass, and stamp inventories in Microsoft Excel; ordered and approved all office supply orders. Coordinated with Memorial Blood Centers to promote and recruit for the NRG/ATT Blood Drive within the company. Maintained security of the workplace by overseeing the security badge process. Assigned numerous special projects and completed projects upon deadlines. Education 2012 Keller Graduate School of Management City , State MBA : Human Resource Management Human Resource Management 2002 University of North Dakota City , State B.A : Communications Communications Skills benchmarking, benefits, conflict resolution, direction, Employee Relations,  , performance management, personnel, policies, processes, recruitment, research, Safety, staffing, strategic,  training programs,

HR

MECHANICAL DESIGNER Summary Im offering over twenty-eight (28) years of extensive working knowledge of the principles, theories and concepts in the design-engineering field. A self-motivated, assertive individual, who learns quickly, accepts new challenges, works well independently and also in team environments; lives up to high personal standards integrity/ethics; pro-actively demonstrates good interface/communication, task management. Highlights 3D Model part design and assembly development including BOM generation. Create weight distribution analysis as well as present findings and able to defend assumptions. Heavy and light structural frame design and aluminum mounting platform design. Strong under standing of hydraulic components and able to do troubleshooting with the ability to develop and improve hydraulic circuits from existing schematics. Experience Company Name May 2013 to July 2015 Mechanical Designer City , State As a member of the Research and Technology team, I was able to be a part of several projects focused on saving the company money by reducing down time of equipment, use of tested and approved quality parts and material. Designs were developed with the use of Creo Parametric 2.0, Windchill and Autodesk Inventor 2015. Designed, tested and implemented a pneumatic circuit to insure proper conditions existed prior to engaging and dis-engaging the clutch on the Frac pump units. This circuit protects the clutch from premature failure and unnecessary ware. Investigated Fluid End failures and corrected drawing errors related to seat angel. This significantly increased the life of the Fluid Ends. Created approved source control drawings for the fluid end valves and seats witch eliminated the use of misaligned seat and premature washouts of the fluid ends. Designed a cross unit manifold used to connect up to twenty two (22) Frac Pumps to run off natural gas or field gas. This significantly reduced fuel cost across the fleet of Frac pumps. Troubleshot and redesigned the hydraulic circuit on the fleets sand conveyers. This redesign significantly reduced down time and reduced the amount of training needed for field hands. Troubleshot and redesigned the hydraulic circuit on a potential venders sand conveyor to correct an issue they were not able to correct. This redesign involved changing the spool in the PVG valve and installing a cross port relief valve and some re-plumbing of the hydraulic circuit. Troubleshot and corrected the spillage of sand from the sand conveyors. This reduced the amount of down time related to sand cleanup and removal. Designed a dust control system for the company's fleet of sand kings. Company Name April 2011 to May 2013 Mechanical Designer City , State As a member of the Coil Tubing Unit (CTU) team, I help to ensure our design and manufactured products meet the rigorous industry standards established by the American Petroleum Institute and the International Standards Organization by the use of 3D parametric model generation and manipulation using Autodesk Inventor Pro 2012 (Routed Systems - Tube and Pipe) and Autodesk Vault Professional 2102. Create weight distribution analysis as well as present findings and able to defend assumptions. CTU trailer layout redesigned to eliminate costly manufacturing rework, errors and confusion. Hydraulic Wet Kit assembly and frame design. Heavy and light structural frame design and aluminum mounting platform design. Capable of setting up 3D models for use with the integrated Autodesk stress analysis FEA with the understanding of setting the convergence, material, constraints and loads with the ability to interpret hot spots and make adjustments to the model. Have knowledge of, and can apply, the use of section modulus tables to determine how one shape compares to another in strength for a directional load Able to research possible problems with material selection or component interface and present options. Vendor/Purchasing Q &A sit-in's for second sourcing prospects. Direct and indirect interaction with customer regarding additional customer supplied hardware installations. Take initiative to procure data (research) and make contacts in order to bring viable solutions to the forefront. Company Name January 2009 to February 2010 Planning Engineer City , State Applied Aerodynamics Inc. is a FAA/EASA Repair Station and is focused on, but not limited to, Repair / Overhaul / Manufacturing of flight control surfaces and aircraft composites. I was responsible for the planning of incoming repair orders for aviation parts and for repair station planning and work instruction for aircraft components from minor skin repairs to complete rib, skin and spar replacement. As Planning Engineer I also created and developed internal procedures and assured compliance to the D1-51991 Digital Product Definition (DPD) for Boeing Suppliers. The successful on-sight Boeing DPD audit allowed Applied Aerodynamics to begin downloading, receiving, and/or using DPD data for manufacturing and repair of Boeing parts. I interact with contracts, customer service, engineering, purchasing and internal fabrication shops. I would review orders and procedures for process improvements. As Planning Engineer I was also heavily involved in the Parts Manufacturer Approval (PMA) development at Applied Aerodynamics. Parts Manufacturer Approval (PMA) is an approval granted by the United States Federal Aviation Administration (FAA) to a manufacturer of aircraft parts. Company Name October 2006 to December 2008 Senior Manufacturing Planner City , State AeroParts Manufacturing and Repair is focused on sheet-metal detail parts, assemblies and drop-hammer stampings. The FAA/EASA Repair Station overhauls metal and fiberglass ducting for large commercial aircraft. As Sr. Planner I was responsible for the planning of all incoming production orders for new aviation parts and for repair station planning and work instruction for aircraft components. I interact with contracts, customer service, engineering, purchasing and internal fabrication shops. I would review orders and procedures for process improvements. I would ensure that all customer requirements are verified in existing orders and reviewed in new orders before releasing to subsequent operations. I reviewed all job folders, customer requirements and developed a plan to have the parts manufactured based on the contractual requirements. I would develop a "Master Shop Traveler" by: Inputting information per purchase order and/or drawing. Assign a "task number" (traveler number). Input manufacturing instructions, sequences, and inspection points as required. Input Specifications, verification and testing needs, etc. into job costing system. Create and print the shop traveler. As Senior Manufacturing Planner I would release shop traveler to production /stores for issuance of product, material(s), and/or tooling required to begin production flow. I would also Review completed travelers for "approved" change(s) made during production. Categorize required change(s) has either "one-time deviation only" or "required on future production". If change(s) are "required for future production" then enter change(s) into system and forward that information to the contract department for pricing adjustments on future sales. I was also responsible for conduct technical and estimating support by researching and reviewing work order requirements as requested by Production, Quality, and/or Management as well as providing lead-time estimates, manufacturing methods, historical planning information, etc. I was responsible for the planning of all incoming production orders for new aviation parts and for repair station planning and work instruction for aircraft components. I interact with contracts, customer service, engineering, purchasing and internal fabrication shops. I would review orders and procedures for process improvements. Company Name June 2004 to July 2006 Senior Mechanical Designer City , State I was responsible for designing electro-mechanical assemblies for Mobile Command and Communications Systems for military and commercial applications such as the Beyond Line-of-Sight High Mobility Digital Group Multiplexer Assemblage (BLOS HMDA). BLOS HMDA is housed in an S805 Shelter; it is mounted and transported on an ECV HMMWV. The design employs a rack mounting system for mounting electronics and equipment that is based on EIA standards. Included, but not limited to, my responsibilities are: troubleshooting existing solid models, generating new solid models, and supporting documentation for the following: Sheet Metal Fabrication, Assemblies and Subassemblies Welding, Punching, Forming and Machining Electro-Mechanical Assemblies and Subassemblies Cable and Harness Assemblies All design and documentation were prepared using SolidWorks Rev 2004 and Rev 2005, in compliance MIL-STD-100E; ANSI Y14.5M-1982; ASME Y14.5-1994 requirements and industry standards. Company Name June 2002 to November 2003 Senior Mechanical Designer City , State The U.S. Department of Energy's Waste Isolation Pilot Plant (WIPP) is the world's first underground repository licensed to safely and permanently dispose of excess transuranic radioactive waste from research and production of nuclear weapons. Project facilities include disposal rooms mined 2,150 feet underground in a 2,000-foot thick salt formation. In my position, as the Senior Mechanical Designer, I supported design and documentation of the following projects associated with Remote Handling of Transuranic Radioactive Waste: Underground Radios Continues Air Monitoring (CAM) Remote Alarm, Filter Clip 2½ Ton Jib Crane for the Cask Preparation Station Radiation Source Holders Elevated Work Platform for Cask Preparation Station Shrouded Probe assemblies Hydraulic Wrench System for 10-160B Casks. 10-160B Road Cask Lid Vent Tool Underground Ventilation System and Underground Bulkhead Assemblies. Company Name August 1996 to June 2001 Senior Mechanical Designer City , State Supported design and documentation of electro-mechanical packaging of data acquisition electronics, instrumentation, missile, and satellite guidance systems utilizing global positioning system (GPS). Units are connected to multiple sensors and actuators throughout an expendable launch vehicle such as ATLAS IIAR, DELTA II, and DELTA III. Supported new product design, by provided all supporting design and documentation of tooling, wiring fixtures and assembly fixtures for programs I was assigned. Design layouts, assembly drawings, parts list, and engineering details were generated in AutoCAD-R14 in compliance with MIL-STD-100E; ANSIY14.5M-1982; ASMEY14.5-1994 requirements. Presented design proposals to management and our customers. Company Name August 1994 to March 1996 Senior Mechanical Designer City , State Specialized in mechanical engineering/aerospace design and electro-mechanical packaging of black boxes. Generated AutoCAD-R12 design layouts, assembly drawings, and engineering details from verbal instructions and engineering sketches to DOD-STD-100C, MIL-STD-100E/, and corporate standards. Established datum's, dimensions, geometric tolerances to ANSI Y14.5M-1982 requirements, and application of standard notes, material call-outs and generation of parts list. Performed change order tracking, statistical data and checking functions. Maintained web-based mechanical parts Library. Developed solutions and provided technical assistance to internal engineering; troubleshooting/configuration management change order problems. Company Name October 1992 to August 1994 Senior Mechanical Designer City , State Extensive design technology and manufacturing of Vertical and Horizontal Shaft High Velocity Impact Crushers and associated components, castings, precision machinery, and other heavy mining, structural steel, and industrial equipment. Analyze and investigate pertinent design factors such as ease of manufacturing, availability of materials and equipment, interchangeability, replaceability, strength weight efficiency, and contractual specification requirements. Design and produce layouts of complex assemblies, detail parts of devices, mechanisms and structures of high velocity impact rock crushing manufacturing equipment. Develop new product, process and service concepts. Provide technical advice and project leadership to management. Strong customer, internal, and subcontractor interface and coordination. Communicate with line manufacturing engineering regarding tool needs and change orders. Resolve technical problems on designs to assure cost-effective manufacturing production and workable tooling. Apply tolerance specifications, and make decisions as to whether tolerances could be met. Recommend tooling changes for a cost-effective production. Supervised generation of drawings to MIL-SPEC and ANSI standards. Audited layouts and drawings for clarity, completeness, standards, procedures, specifications and for accuracy of calculations and dimensions. Company Name June 1986 to October 1992 Senior Mechanical Designer City , State Specialized in mechanical engineering/aerospace design and electro-mechanical packaging of black boxes. Generated AutoCAD-R12 design layouts, assembly drawings, and engineering details from verbal instructions and engineering sketches to DOD-STD-100C, MIL-STD-100E/, and corporate standards. Established datum's, dimensions, geometric tolerances to ANSI Y14.5M-1982 requirements, and application of standard notes, material call-outs and generation of parts list. Performed change order tracking, statistical data and checking functions. Maintained web-based mechanical parts Library. Developed solutions and provided technical assistance to internal engineering; troubleshooting/configuration management change order problems. Education Hydraulics Training 2012 Certification Completed 60 hours Industrial Hydraulics Training (Level I, Level II and Hydraulic Trouble Shooting). Federal Aviation Administration 2004 License : Private Pilot's License Earned Federal Aviation Administration FAA Private Pilot's License New Mexico State University 2003 Pro/Engineer Certification : Pro/Engineer City , State Completed certification program for Pro/Engineer South Plains College 1986 Associates Degree : Drafting Technology City , State Applied Science & Drafting Technology Affiliations Aircraft Owners and Pilots Association (AOPA) Member. Accomplishments Capable of setting up 3D models for use with the integrated Autodesk stress analysis FEA with the understanding of setting the convergence, material, constraints and loads with the ability to interpret hot spots and make adjustments to the model. Have knowledge of, and can apply, the use of section modulus tables to determine how one shape compares to another in strength for a directional load Able to research possible problems with material selection or component interface and present options. Direct and indirect interaction with customer regarding additional customer supplied hardware installations. 3D Model part design and assembly development including BOM generation. Take initiative to procure data (research) and make contacts in order to bring viable solutions to the forefront Recent 60 hours Industrial Hydraulics Training (Level I, Level II and Hydraulic Trouble Shooting). Posses an understanding of hydraulic components and able to do troubleshooting with the ability to develop and improve hydraulic circuits from existing schematics. High-density packaging, 3-D Solid Modeling, , large and small mechanisms, sheet metal, wire harness, and installation control drawings. Working knowledge of: DOD-STD-100E, DOD-D-1000, ANSI Y14.5M-1982, ASME Y14.5-1994 standards/specifications. Additional Information HONORS AND ACHIEVEMENTS President's List (4.0 GPA) two semesters, Dean's List, Academic Scholarship, Honorary Draftsperson of the Year 1986, member National Honor Society while attending South Plains College. Maintained a 4.0 GPA at National College. Received Spot Award, Honored with You Make a Difference, and two Letters of Commendation during employment at Honeywell Defense Avionics Div Skills Extremely computer literate and proficient in the use of Microsoft Suites, Word, Excel, Autodesk Inventor Pro 2012 (Routed Systems - Tube and Pipe) and Autodesk Vault Professional 2102, certification in Pro/Engineer, Creo, ComputerVision 3-D Personal Designer, CADDS4X-SUNhardware, AutoCAD-R2002, SolidWorks, FastCAD, ProCAD.  

DESIGNER

STAFF ACCOUNTANT Professional Profile To gain payroll skills Qualifications Deltek Time and Expense 8.1; Costpoint 6.1; ADP Enterprise HR 5.0; ADP 5.30; eTime 3A; Ceridian; SAP Equity Edge, Acuity 4.10; Kronos; Nextgen; Office Suite, accounts payable, benefits, budget, Contracts, documentation, general ledger, insurance, access, Microsoft Office Suite, Enterprise, payroll processing, personnel, policies, tax, training material, workshops, year-end Relevant Experience Successfully transitioned company from use of paper timesheets to an automated payroll system within six months.Worked with human resources to develop streamlined way to track paid time off.Simplified payroll processing procedure to increase department productivity by 25%. Experience Staff Accountant 08/2014 to Current Company Name City , State Review, verify and input personnel action forms for all certified, classified, and substitute positions. Process times sheets with the use of the Kronos timekeeping system for all employees of the schools assigned. Responsible for an annual payroll of over 18 million dollars. Process paper time sheets for all bus and shuttle drivers. Responsible for entry of all direct deposit, W-4, and A-4 forms for all employees working for the Board using Nextgen accounting software. Update supervisor as required for changes or corrections needed to complete the monthly payroll processing. Analyze and access reports and data before finalizing the monthly payroll to identify variances or other anomalies that need to be corrected prior to final processing. Ensure employees board approved payroll changes are calculated and prorated based on the required salary schedule. Work closely with the supervisor and team members to ensure implementation of processes are standardized and executed in accordance with school board policies. Payroll Administrator 07/2009 to 01/2014 Company Name City , State Responsible for all payroll functions. Updated payroll records; including changes in employee tax exemptions, direct deposit, benefit deductions, and applicable garnishments. Provided timesheet training and granted access credentials for all new hires. Maintained payroll guidelines by writing and updating policies and procedures. Complied with federal, state, and local legal requirements by studying existing and new legislation. Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Independently maintained and prepared post payroll tax general ledger entries bi-weekly and at month-end close. Provided weekly written memos to management and staff concerning time and attendance. Prepared and provided all requested documents and materials for annual payroll audit. Tested Accounts Payable expenditures for annual Sox Audit. Maintained employee confidence and protects payroll operations by keeping information confidential. Supported organization's mission; committed to exceeding customer expectations through efficiency and quality service. Left this position to attend to a family medical situation that has since been resolved. Payroll Specialist 03/2001 to 03/2005 Company Name City , State Developed and processed confidential payroll documentation for approximately 300 employees located throughout the Southeast Region. Executed payroll budget of over $45 million through the payroll processing vendor and ensured final disbursement of funds to employees. Acted as Point of Contact for ADP and eTime systems for the Blood Services Division of the Alabama Gulf Coast Region. Conducted a study which resulted in improved accuracy of timesheet input, enhanced actual payroll output, and streamlined the payroll timesheet process which yielded greater efficiency. Managed the payroll training of department timekeepers and monitored their daily progress. Wrote a revised payroll. technical manual from vendor training material that was deemed more user friendly by the trainees. Provided a bi-weekly briefing to the Payroll Manager on labor issues, status of payroll, and current projects. Prepared and issued W-2's for the region ensuring accurate employee wage records and timely submission of tax documents in preparation for year-end-close. Left this position due to a lay-off within the company. Staff Accountant 06/1999 to 03/2001 Company Name City , State Processed bi-weekly and semi-monthly payroll for 180 employees throughout the United States. Analyzed and reviewed benefit election documentation to ensure proper selections were made by employees. Executed garnishment and child support orders in accordance with state laws. Reconciled payroll bank accounts after disbursement of funds. Processed accounts payable checks to be distributed to numerous company vendors. Prepared journal entries and made adjustments to the general ledger for month-end close. Payroll Specialist 09/1997 to 06/1999 Company Name City , State Responsible for the payroll execution of nearly 400 employees in the Retail Division. Verified application packets to ensure all required documentation was captured. Input pertinent information into the ADP system and ensured new associates were properly registered to receive accurate compensation. Received and processed all employee job verification requests from various businesses and creditors. Payroll Accountant 09/1996 to 09/1997 Company Name City , State Review confidential contractual offer letters for tenured and part-time professors to determine appropriate compensation packages. Contracts were negotiated with professors and upon approval, the financial conditions of the contract were executed. Tracked the labor funding for contracts staying within the prescribed departmental salary budget. Responsible for committing and obligating funds for in-house contracts and matching the final disbursements. Coordinated insurance and retirement benefits for all college faculty and staff. Education MBA 2010 University of Phoenix City , State B.S : Business Adminstration 1992 Alabama A&M University Business Adminstration Affiliations American Payroll Association Skills accounting software, accounts payable, ADP 5.30, ADP, benefits, budgets, Ceridian, Contracts, documentation, Edge, Equity, forms, funds, general ledger, insurance, Kronos Microsoft Office Suite,networks, Payroll, payroll processing, personnel, policies, processes, publications, SAP 6.20, taxes, training material

ACCOUNTANT

ACCOUNTANT Professional Summary To obtain a challenging position in a professional and dynamic environment while utilizing my skills and experience to further my career in accounting. Core Qualifications Excel, Word, Access, and PowerPoint *Knowledge of SAP system Experience Accountant March 2001 to Current Company Name － City , State Document monthly close procedures and recommend and implement new processes as needed. Govern inter-company and reinsurance recoverable accounts and perform analysis including cash settlement on a monthly basis. Balance inter-company and reinsurance recoverable accounts before the close of the balance sheet. Prepare Inter-company wire transfer requisitions for manager approval and subsequently complete the cash settlement forecast for the treasury department. Validate cash settlements through the treasury report to ensure that all wires have been processed. Communicate inter-company settlement status to senior management. Prepare and post the accounts payable and paper settlement journal entries for the subsidiary companies that are 100 percent reinsured by the parent company. Complete account reconciliation by the alert reporting deadlines. Prepare a business summary analysis (BSA) for inter-company and reinsurance recoverable accounts on a quarterly basis and submit the BSA to the corporate accounting department. Approved SAP account requests from multiple departments. Accountant April 1999 to March 2001 Company Name － City , State Assisted in budgeting the annual expense plan and other accrual analysis for Allstate Motor Club. Completed monthly close procedures including investment activities, bank reconciliation, income tax provisions, and analyzing accounts. Analyzed and prepared monthly and year to date financial reports to determine liabilities, income statements, balance sheets, profit and loss, tax liability, and other financial activities. Reviewed finance statements during month-end closing process and documented any month end close issues. Staff Accountant/ Lease Administrator June 1996 to April 1999 Company Name － City , State Completed month-end close procedures and prepared and posted monthly journal entries. Assisted with month and year-end closings included downloading and uploading information from the corporate system. Prepared and analyzed monthly financial statements. Analyzed the monthly sales and expense reports and processed accruals. Managed the accounting function including general ledger and rent and lease documentation. Analyzed and reconciled balance sheet accounts. Reviewed and prepared real estate, sales-used, and personal property taxes. Managed fixed assets including deferred and amortized account activities. Audited accounts payable and 1099 reports and implemented necessary changes. Assistant Claim Approver July 1992 to June 1996 Company Name － City , State Reviewed insurance claims to determine that insured and medical service providers submitted all pertinent information. Reviewed insurance claims to determine whether they were covered under the appropriate insurance plan. Evaluated medical charges and/or benefits for reasonableness. Processed and approved insurance coverage such as PPO, Medicare, Medicaid, indemnity, and renal dialysis. Adjustment insurance claims in the assigned territory. Responded to inquiries from medical providers and members regarding the insurance claims to resolve issues in a professional and timely manner. Prepared letters or memoranda when required. Processed requests from primary care physicians for authorization of specialty referrals. Proof Operator September 1991 to July 1992 Company Name － City , State Processed and balanced customer's deposits and withdrawals on a daily basis. Prepared necessary adjustments to customer or teller transactions. Billing Associate September 1988 to October 1990 Company Name － City , State Performed all industrial billing on a day-to-day basis. Reviewed and maintained customer account records. Managed customer inquiries concerning coverage changes, re-bills, renewal rates, and reinstatement procedures. Reviewed customer credit analyses and contacted customers to collect unpaid balances. Investigated claims for deductions, returns, and excessive freight charges. Account Receivable Clerk June 1984 to September 1988 Company Name － City , State Receipted money received in the department in the form of checks, lockbox, credit memos, and deductions. Prepared and reviewed customer invoices and adjusted any errors from previous invoices. Prepared necessary adjustment credited invoices and write-offs for approval. Analyzed and reconciled account balances on periodically. Corrected weekly reports to ensure that subsystem total balances with the general ledger totals. Assisted in preparing and entering payment vouchers. Education Master degree : Accounting Gujarat University India Accounting Computer Programming in COBOL language, Triton College in River Grove, IL * 1 Skills account reconciliation, accounting, accounts payable, accruals, accrual, balance sheet, Balance, balance sheets, bank reconciliation, benefits, billing, budgeting, COBOL, Computer Programming, corporate accounting, credit, dialysis, documentation, senior management, expense reports, finance, financial, financial reports, financial statements, fixed assets, general ledger, insurance, letters, Access, Excel, money, PowerPoint, Word, month-end closing, month end close, primary care, processes, profit and loss, real estate, reporting, sales, SAP, settlements, tax, taxes, treasury, year-end

ACCOUNTANT

P AVIATION SUPPLY SPECIALIST Summary Ambitious student pursuing Computer Science degree eager to contribute developed knowledge in Delivery/supervisory role. Skilled in technical and teamwork. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Skills Report creation Freight operations Adaptive team player Dependable and reliable Materials transport Skilled forklift operator Cargo handling Defensive driver training Report creation Storage procedures Reviewing records Personnel mentoring Reliable and trustworthy Critical thinking Data management Team management Friendly, positive attitude Basic math People skills Microsoft Office Team building First Aid/CPR Experience Aviation Supply Specialist City , State Company Name / Aug 2017 to May 2021 Tracked, documented and updated the stock system with precise attention to detail and recordkeeping requirements. Coordinated materials delivery to units world-wide. Validated and processed requisitions for new unit supplies. Assisted with unit budgeting by entering accurate purchase orders and tracking exact expenses. Operated forklift to elevate or place merchandise in appropriate areas. Communicated effectively with members of public in often crowded and noisy environments. Received orders via phone, mail, fax and internet daily. Coordinated shipping and receiving schedules with production to assist in traffic control on docks. Packed over [Number] pounds of [Type] products daily while keeping detailed records of productivity and identifying areas for improvement. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment. Replenished inventory with focus on addressing customer needs. Prep Cook City , State Company Name / Jan 2016 to Jun 2017 Adhered to all regulatory standards regarding safe and sanitary food prep. Maintained consistent quality and high accuracy when preparing identical dishes every day. Made all meals in accordance with company standards and requirements. Executed proper techniques when preparing menu item ingredients. Kept stations stocked and ready for use to maximize productivity. Rotated stock items and ingredients to maintain efficiency and freshness. Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs. Maintained clean and orderly appearance throughout kitchen and dining area. Dressed, seasoned and garnished appetizers and salads to prepare for food service. Cooked food following specific measurements and recipes. Grilled and deep fried various foods, including meats, potatoes and fish. Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing. Offered support to other stations in high-volume shifts or as needed. Organized and labeled stock of ingredients to maintain needed inventory levels. Assisted with training and development of new talent. Delivery Driver City , State Company Name / Nov 2015 to Mar 2016 Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks. Operated manual and mechanical equipment safely to minimize injury and accident risks. Completed daily pre-trip inspection checklist before first delivery. Directed efficient product loading and checked load balance to prevent on-the-road incidents. Answered customer questions regarding shipments. Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments. Handled merchandise in accordance with product handling standards. Operated delivery vehicles four days per week, averaging 100 plus miles on road and over 100 customers served daily. Delivered rush merchandise on tight schedules to meet customer targets. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities. Resolved customer complaints and adjusted orders. Completed order forms and collected payments to keep customer accounts current. Grouped and routed deliveries according to designated areas to maintain efficient delivery times. Obtained signatures on all invoices and credits to stay on top of paperwork requirements. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables. Education and Training Bachelor of Science : Aviation Management And Operations Florida Institute Of Technology-Melbourne City , State Dean's List Honoree semester one 2020 3.2 GPA High School Diploma Olympia High School Jun 2017 City , State Technical Degree : Hotel And Resort Management Orange Technical College May 2016 City , State Some College (No Degree) : Sports And Marketing Mangement Orange Technical College City , State 3.85 GPA Some College (No Degree) . Accomplishments Consistently maintained high customer satisfaction ratings. Certificate of accommodation (USMC) and Navy and Marine Corps Achievement Medal

AVIATION

ENGINEERING TECHNICIAN Summary To obtain a position in the field of civil engineering technician where I can apply and impart the knowledge I have gained through experience and college, as well as to acquire new insight through experience and application. Accomplishments Home Improvement Projects. Outdoor Sports such as golfing, hunting, and fishing. Experience Company Name August 2007 to Current Engineering Technician City , State Design/Drafting - Design of various capital improvement projects including reconstruction, patching, HMA resurfacing, sewer lining/repair, durable pavement markings, and sidewalk repair. Responsibilities include providing an accurate and complete set of plans that are drawn to a city drafting standard. Drafting software used Microstation and GeoPak. Storm Water Utility Assessment - Review of development within the city to determine the assessment fee based on the amount of impervious area on the site. Responsibilities include measurement of impervious area and assessment of fee. Software used ArcView and Microsoft Access. Surveying - Surveying duties include TOPO graphic surveys for capital improvement projects and survey of city infrastructure and utilities to provide accurate base map drawings. Responsibilities include performing surveying computations and processing data. Surveying equipment used Trimble GPS and Topcon Total Station. File Maintenance - Maintain accurate base map drawings of subdivisions, right of way parcels, easements, storm sewer, sanitary sewer, fiber optic, and street centerlines. Responsibilities include adding assets as development progresses and correction of existing assets as survey data is collected. Software used ArcView and CrateGraph. Company Name April 2006 to August 2007 Senior Engineering Technician City , State Surveying duties included TOPO graphic surveys, land surveys, and construction surveys. Responsibilities include performing surveying computations, processing data, and review of subdivision plats. Surveying equipment used Ashtec GPS and Trimble 5600 Total Station. Construction Inspection - Projects I overseen included asphalt resurfacing, street reconstruction, curb reconstruction, storm sewer and sanitary sewer reconstruction and repairs, construction of new subdivisions, and drainage way construction. Responsibilities included keeping daily records, measuring quantities, insuring compliance with plans and specifications. Design/Drafting - Design of a street reconstruction project that included street widening, storm sewer reconstruction, sanitary sewer reconstruction, and water main reconstruction. I have also designed several storm sewer projects. Responsibilities included performing drainage calculations, sizing storm sewer and sanitary sewer pipe, meeting design criteria and writing specifications for project. I have also drafted many survey plats and section corner certificates. Drafting software used AutoCad and Eagle Point. Company Name May 1998 to April 2006 Engineering Technician City , State Surveying - Over 7 years of surveying experience including land surveys, TOPO graphic surveys, and construction surveys. Responsibilities include performing surveying computations, processing data, drafting, and supervision of survey crew. Surveying equipment used Trimble GPS and Geodimeter total station. Environmental Sampling - Over 6 years of sampling at 7 different sites. Responsibilities include sampling of water and soil, maintenance of bioslurp remediation system, and completion of chain of custodies and other required paperwork. Construction Inspection - Over 3 years of construction inspection experience including bridge, bike trail, street, and airport runway, both asphalt and concrete. Responsibilities include keeping daily records, measuring quantities, insuring compliance with plans and specifications. Stream Gauging - Over 2 years of stream gauging on 4 different river basins, including the Iowa, Des Moines, Raccoon, and Cedar rivers. Drafting - Over 2 years of drafting experience including assisting a lead drafts person on street improvement projects, plat of surveys, and corner certificate drawings. Drafting software used Microstation. Education University of Northern Iowa May 2004 BS : Construction Management City , State Construction Management Hawkeye Community College May 1998 AAS : Civil and Construction Engineering Technology City , State Civil and Construction Engineering Technology Skills ArcView, AutoCad, Drafting, GPS, graphic, Inspection, Microsoft Access, Microstation, File Maintenance, repairs, supervision, surveys, utilities

ENGINEERING

PROJECT & CONSTRUCTION MANAGER Summary Experienced Project Manager with Auto CAD background, executing luxury custom residential projects from bidding to completion, maintaining industry-leading Quality standards, and implementing CAD technologies for major capability gains. Highly skilled in leading cross-functional teams, liaising with contractors and external agencies, and ensuring on-time completion project milestones. Able to excel in demanding environments and introduce Best Practices. Highlights Residential construction Blueprint reading Leadership Exceptional problem solver Excellent driving record Strong communication skills Detail-oriented Friendly and hardworking Architectural facades Accurate measurements and estimates Auto CAD Proven working experience in construction management Advanced knowledge of construction management processes, means and methods Expert knowledge of building products, construction details and relevant rules, regulations and quality standards Understanding of all facets of the construction Schedule the project in logical steps and budget time required to meet deadlines. Familiarity with construction management software packages Ability to plan and see the “big picture” Competent in conflict and crisis management Leadership and human resources management skills   Accomplishments Turned around projects. Took numerous projects turned over to me because they were behind schedule and over budget and turned them around to meet timeline and budget commitments.  Restored customer relationships. Built trusting relationships with dissatisfied customers at risk of litigation, converting them to happy and loyal. Facilitated subcontractor upgrades. Identified subcontractors with quality and value gaps and replaced them with others who could deliver to higher standards.  Built the brand through a community project. Took over a job to build an affordable foster home for a church. The project was faltering without direction, plans, or funding. Secured plans, permits, and funding to complete the project, building an 8-bedroom, 9-bath foster home heavily funded by contractor and community donations.  Project Manager  during the construction of Five international Furniture Retail stores in Egypt. I was the first Project Manager to work in this region, and was successful opening all five stores.     Experience Company Name August 2014 to April 2016 Project & Construction Manager City , State Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Completed indoor and outdoor residential construction projects Handle all new-start announcements, do the intake for bids, and decide which contractors to use. Review building plans and contracts to obtain permits and licensing. Review project in depth to schedule deliverables and sub contractors as needed. Oversee all on-site and off-site construction to monitor compliance with building codes and client needs and selections. Review work progress on a daily basis, plan ahead to prevent problems and resolve any emerging ones, and do hands-on problem solving. Facilitate meetings with owners, construction managers, and upper management. Schedule building inspections. Stay out in front of activities, priming subcontractors in advance of their next deliverables, to make sure they're ready with any needed change orders, purchase orders, or other preparation to prevent delays and mis-steps. Personally complete punch out tasks requiring a broad skill set from making minor fixes to addressing complex structural issues, such as stucco work, truss repair, drywall repair, installing appliances, and hanging light fixtures.  Company Name January 2012 to January 2014 Interior Designer City , State As an Interior Designer for the largest furniture retailer in the U.S., I designed, developed, and oversaw implementation of floor plans, electrical, merchandise, paint, and signage--all to meet specifications of time, quality, and budget. I adapted plans to maintain the Ashley brand inside and out while accommodating municipality requirements. Company Name January 2004 to January 2011 Bartender City , State While going to school fulltime (2008-2011) I supported myself as a bartender where I strengthened my customer relations skills. Company Name January 2004 to January 2008 Permit Coordinator City , State As a Permit Coordinator for this regional permitting service, I served more than 70 municipalities, helping builders cut through red tape and expedite the permitting process. By understanding the technical specifications of the construction, and building trusting relationships with builders and municipalities, I was able to help builders save time, and often money, in the permitting process. Education B.A : Interior Design, International Academy of Design and Technology City , State Interior Design, International Academy of Design and Technology WARRIOR LEADER COURSE (WLC) 2003 Leadership WLC, formerly called Primary Leadership Development Course (PLDC), is the first leadership course Non-Commissioned Officers (NCOs) attend. WLC is a month-long course that teaches Specialists and Corporals the basic skills to lead small groups of Soldiers. This course is hard hitting and intensive with emphasis on leadership skills and prepares Soldiers to advance to the rank of Sergeant. Ohio State University Sports and Fitness Management City , State , Franklin Military Experience Company Name July 1998 to September 2007 Field Artillery Surveyor City , State Records field data, prepares schematic sketches, and marks survey stations. Performs astronomic observation, measure azimuths, and angles and determines deviations for target, connection, and position area surveys with angular measuring equipment. Assist PADS operator with the transfer, strap down, and preparation for operations of PADS. Computes data using logarithms or calculator to obtain the unknown required field data to include computing for accuracy ratios and adjustment. Operates and performs PMCS on vehicles, radios, weapons, and all survey equipment. Skills Auto CAD, Great Leadership Skills, Operation Monitoring, Management of Material Resources, Judgment and Decision Making, Management of Personnel Resources, Time Management, Complex Problem Solving, Critical Thinking, Active Listening, Reading Comprehension, Contribute to planning Meetings, Excellent Verbal and Written Communication Skills, Working Within Budget, Creative & Resourceful, Hard Working, Proficient With Microsoft Office, Outlook, Excel & Most Other Office Programs, Drafting, Understanding Construction Plans, Managing Change Orders, Organized, Detailed Knowledge of Florida Building Codes, Multi Tasking       

CONSTRUCTION

SUPPLY CHAIN MANAGER Summary Operations Manager FIU College of Business MBA Programs Experience November 2013 to July 2014 Supply Chain Manager City Achieved corporate goals through the development and execution of strategy, policy, and leadership. Primarily, but not limited to activities relating to master planning, tactical purchasing, receiving, warehousing, and shipping, and general materials Management. Created and implemented Supply Chain Operational Excellence plan and Business Process Improvement plan to increase inventory turns (from 4 average turns per year to 7 average annual turns per year) within a high mix, low volume global business environment. Controlled inventory assets to include expendable aircraft parts, Rotable and exchange pool assets, chemicals, miscellaneous shop supplies and consumable items valued at 6.8 million dollars. Achieved and maintained KPI's related to inventory turns, purchase price variances, material availability, on-time delivery, past due backlog, customer lead time, and overtime premium expenses. Through both strategic initiatives and tactical response, ensured material availability for fulfilling customer orders on time, meeting target customer lead times, and fulfilling revenue commitments. Responsible for weekly cycle count program and annual physical inventory processes. Maintained a key role in the execution of monthly Sales, Inventory, and Operations (SIOP) goals. Implemented lean principles, change management process, and best practices, for all purchasing/procurement, material handling/storage, and logistics activities. Developed direct reports to support departmental and organizational continuous improvement goals. Created and managed departmental expense budgets. Negotiated and executed supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions. Worked closely with department heads from Quality, and Engineering on driving cost reduction programs through the organization. Established VMI, Kanban, and Consignment as strategies to reduce total cost. Engaged actively in supplier performance management, measurement and KPI maintenance driving a culture of continuous improvement within our supply base. Performed and analyzed history and supply/demand trends in order to strategically forecast future needs and maintain acceptable inventory levels. Company Name November 2010 to October 2013 Materials Manager Responsible for sourcing and procuring all material required for repair and overhaul of jet engine and components as well as all contracts for outside services and long term agreements with suppliers. Controlled $1.5 million in component parts inventory while maintaining 12 inventory turns annually. Directed all purchasing activities and decisions (estimated annual volume $2 million). Succeeded in cost reduction in procurement of all supplies, materials and services required to repair and overhaul jet engine components. Oversaw inventory management; developed and implemented process improvemt tactics to streamline the inventory control, forecasting and purchasing activities resulting in significant reduction in stock out situations and improvent in vendor relationships. Managed Rotable assets to include managing inventory levels of repairable and overhauled parts. Conducted exchanges, including coordinating shipment of Rotable asset to customers, and ensure approved core return meets company guidelines. Prepared, solicit, and evaluate competitive bids on outside vendor repairs for rotable parts. Manage rotables repair program, including evaluating repair shop capabilities and quality or work performed, negotiating repair agreements, terms, pricing and turnaround times. Directed and coordinated all functional personnel to continually achieve a high degree of professional performance. Spear headed the transition and implementation of Quantum (Component Control Software), to include all processes from operations management to all inventory manage modules seamlessly. Conducted meetings and presentations with executives and other managers as well as employee groups of over one hundred participants. Company Name November 2006 to November 2010 Contracts Supervisor Interacted with Department heads to ensure the highest quality proposal was provided by meeting the customers' requirements for Value Added Services Programs, valued at $1.5 Billion. Reviewed terms and conditions to ensure requirements are in line with B/E policies as well as regulations such as DFAR, ITAR, and Proprietary parts licensing. Directed the activities and balance the workload of employees to ensure timely delivery of the most competitive prices, resulting in $151 M. of awarded contracts. Initiated a departmental wide interest for the customer and their needs, by guiding employees on how to research the customer, what they do and how we can better support their contract. Negotiated pricing, delivery and other cost savings with vendors to ensure maximum profit margins were achieved with each contract. Company Name September 1996 to December 2001 City , State Purchasing and Procurement of military and civilian equipment. Reviewed the accuracy of purchase orders to ensure appropriate use of government funds. Maintained inventory control through quarterly cycle counts. Maintained effective working relationship and close coordination with other defense agencies and suppliers. Education University of Phoenix Graduate School of Business 2010 State University of Maryland 2006 B.S : Business Administration Business Administration 2012 Lean Six Sigma Certification Languages Fluent in Spanish Skills streamline, balance, budgets, Business Process Improvement, change management, competitive, continuous improvement, contracts, cost reduction, delivery, driving, forecasting, functional, funds, government, inventory management, managing inventory levels, Inventory, inventory levels, inventory control, leadership, logistics, materials Management, materials, meetings, exchange, negotiating, operations management, organizational, performance management, personnel, policies, presentations, pricing, processes, Procurement, profit, proposal, Purchasing, Quality, receiving, repairs, research, Sales, shipping, Six Sigma, Fluent in Spanish, strategy, strategic, Supply Chain, warehousing

AVIATION

INTERNATIONAL BUSINESS DEVELOPMENT Summary Results-oriented International Sales and Customer Service professional with diverse background in management, international sales, marketing, logistics and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Professional Ethics Negotiation skills Staff training and development Project management Territory forecasting Work flow analysis Product development International Sales and Foreign Trade Food and Beverage Industry Experience Experience International Business Development 11/2013 － Current Company Name City , State Contacted new and existing customers to discuss how specific products could meet their needs. Identified issues with existing marketing material to drive process improvements. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Successfully prepared product and packaging for export readiness. International Sales and Customer Service Manager 03/2007 － 10/2013 Company Name City , State Successfully managed International customer service department by developing and maintaining excellent service to customers, establish and monitor procedures and service standards for export clearance. Built excellent relationships with high net worth clients, consistently maintaining near 100% retention. Optimized supply chain solutions to meet the requirements of the international business plan including evaluation of all modes of transportation, inventory, time to market, landed costs and customer requirements. Managed all legal, regulatory, and shipping requirements and documents required for international movement of product and services. Successfully trained and managed the export team to ensure perfect execution of shipment based on country requirements, customer's specification and incoterms. Contracts Administrator/Customer Service 04/2004 － 10/2004 Company Name City , State Aided in the preparation of contractual provisions, the administration of contract proposals and responsible for preparing bids. Managed and organized the Returns Material Authorization department Liaison between military customers, management and production. Customer Service Representative 06/2003 － 03/2004 Company Name City , State Acted as a liaison between customers, staff, and management. Investigated and resolved customer requests and problems. Tracked and expedited sales orders; ascertaining order accuracy. Processed a range of financial transactions; maintaining accuracy and balance. Customer Service and Logistics Manager 08/2000 － 03/2003 Company Name City , State Successfully managed domestic customer service and logistics operations nationwide to ensure fulfillment of shipping orders. Reduced shipping costs by 20% by negotiating proposed pricing with both LTL and Full truckload transportation companies. Conducted business development functions by obtaining international customers e.g., meeting at international tradeshows, US Commercial Services. International Inside Sales Customer Service & Logistics Coordinator 08/1997 － 07/2000 Company Name City , State Managed customer service and logistics operations while serving as a liaison between Japan, U.S., and Mexico divisions. Prepared and provided financial and accounting reports to corporate headquarters. Analyzed and reduced import, export costs by 15% by implementing various cost control measures and negotiating with various freight forwarders and trucking firms. Provided support for set up of Maquila Factory in Mexico including initial inventory and asset control system. Managed off-site employees - customer support, accountant and inventory control supervisor.Trained 12 new employees (accountant and logistics personnel) for U.S. operations. Set up purchasing and sales functions as well as implemented accounting software and inventory system for company in U.S. Office Manager/Bilingual Assistant 11/1996 － 08/1997 Company Name City , State Assisted in maintaining department attorney personnel files with the utmost confidentiality. Created and tracked all expenses and client account codes using QuickBooks. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Coordinated office workflow, e.g., timelogs for Attorneys, scheduling appointments. Acted as liaison between clients, vendors and attorneys. Marketing Clerk 07/1995 － 10/1996 Company Name City , State Updated Market Share report and prepared Top 400 individual vendor profile. Controlled product marketing literature inventory including its distribution as well as of promotional prizes and flyers for the sales department. Responsible for data entry of promotions/spiffs and business correspondence on a current basis. Coordinated departmental workflow, e.g., scheduling meetings for vendor conferences. Marketing and Export Assistant 08/1994 － 06/1995 Company Name City , State Collaborated with production and senior management to ensure customer satisfaction with services rendered. Investigated and resolved logistics issues, requests, and problems. Processed all applicable financial transactions while initiating new sales orders. Interacted with international/domestic customers and vendors. Translated medical marketing materials from English and French into Spanish. Administrative Assistant and Customer Service Representative 01/1992 － 07/1994 Company Name City , State Directed multi-functional interface between sales, senior management, and finance. Served as primary point of contact between international and domestic suppliers and end users. Successfully and efficiently controlled short life span product inventory limiting possibility of overstocking while preventing stock outs. Education Associate of Arts : Irvine Valley College - Managerial Finance and Accounting City , State Bachelor of Arts : Autonomous University of Guadalajara - Accounting City , State , Mexico Certificate : State of the Arts Business Works - Inventory Control and Order Data Entry City , State Certificate : 8th and Walton - Selling to Walmart Mexico and Central America City , State Skills Fluent in oral & written Spanish, reading competency in French, proficient in Microsoft Word, Excel, PowerPoint, and Outlook. MAS90, MAS200, Greatplains.

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT & DIGITAL MEDIA MARKETING SPECIALIST Summary A self-starter and dynamic professional with over nine years of sales, marketing and customer service experience. Key strengths include critical thinking, creativity in developing new sales strategies, resourceful problem solving and the ability to maximize resources. Outstanding oral and written skills with demonstrated success in building relationships with co-workers, management, external partners and customers. Bilingual communication skills in: Portuguese native language) and English (business level). Accomplishments Awarded “The Best Therapeutic Nutritional Representative of Brazil” for contributions to [Name of Project] . Top Performance award for the best Therapeutic Nutritional Representative of Brazil in 2010 - Abbott Nutrition Award for developing a marketing and distribution plan for Home Care service - Abbott Nutrition Experience Company Name City , State Business Development & Digital Media Marketing Specialist 08/2014 to Current Responsible for selecting qualified Brazilian organizations and top executives to be featured within Business Review Brazil and Supply Chain Digital magazines. Research up and coming companies that could benefit from international exposure, minimum of $100MM valuation. Follow up on generated leads, qualify companies, conduct preliminary interviews, request photos and other needed media, all with the goal of quick closure to pass on to editorial team; leading to $200k in revenue in 2015. Responsible for researching and finding own leads through internet/database/networking. Project management of digital footprint; take responsibility and ownership for development of list generation and customer portfolio. Have a proactive approach in developing customer portfolio in line with company requirements Undertake marketing research for project management. Manage, maintain and update personal business social media sites. Company Name City Marketing & Social Media Intern 04/2014 Developed a Retail Account Map in Google Maps Engine Pro to assist the company with retail activation and management. The map provided better visual and information content of all the company's dealers locations within the U.S. This included all detailed information of sales and budget of each product category, as well as all competitors' dealers locations. Effectively used Hootsuite to follow and monitor standup paddle and surf athletes on their social media networks. Provided important information and updates to leverage athletes' participation and provide content for social media and website marketing. Created a master events calendar spreadsheet with all standup paddle events worldwide for the 2014 season. Company Name City Sales Representative 12/2008 to 07/2013 Effectively managed the most important accounts in Minas Gerais state and the distributor network. Identified and prospected hospital accounts to execute strategic sales initiatives that resulted in exceeding the established sales goals. Successfully negotiated to close business with the hospital accounts, which were consistent with the sales and margin goals of the organization. Utilized promotional materials and clinical studies to effectively communicate the clinical and scientific benefits of Abbott Nutrition products to targeted healthcare professionals. Organized meetings and speaker programs, in order to deliver content to health care professionals in topics related to clinical nutrition, products and Abbott Nutrition expertise. Participated in national and regional medical conventions and exhibits. Achieved the Top Performance award for the best Therapeutic Nutritional Representative in 2010. Received an award for developing a marketing and distribution plan for Home Care in Abbott Nutrition, resulting in a 40% increase in sales in 2 months. The plan was then expanded throughout Brazil, in 2012. Company Name City Sales Supervisor 07/2007 to 12/2008 Supervised, directed and motivated five sales representatives in order to achieve the overall corporate sales objectives. Recruited, selected and trained sales representatives. Education Master of Business Administration : Marketing September 2017 San Diego University for Integrative Students , City , State , USA Marketing Professional Certificate in Business Management : Marketing 2014 Marketing Executive Management Certificate : Strategic Management & Marketing 2013 UC San Diego Extension , City , State , USA Strategic Management & Marketing MBA : Business Administration 2010 University of La Verne , City , State , USA Business Administration Fundacao Getulio Vargas, Belo Horizonte, MG, Brazil 2008 GANEP, Belo Horizonte, MG, Brazil 2007 Unicentro Newton Paiva, Belo Horizonte, MG, Brazil Skills approach, benefits, budget, Business Management, content, database, editorial, Executive Management, Home Care, marketing research, marketing, meetings, network, networking, networks, Project management, promotional materials, speaker, quick, researching, Research, Retail, sales, scientific, spreadsheet, strategic, Supply Chain, valuation, website

DIGITAL-MEDIA

DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER) Summary Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards using C#, ASP.Net, ASP.Net MVC JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Used various ASP.Net client side and server validation Controls, used JavaScript for client side validations. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project. Highlights C#, Java, VB.Net, C, C++ ,.Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS. IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver Database: SQL, MySql Operating System: Windows Version Controls : Tortoise SVN, GitHub Others: Microsoft Word, Excel, Access, Power point Experience Database Programmer/Analyst (.NET Developer) Jun 2014 to Feb 2016 Company Name － City , State Description:   Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications. Projects:   Atlas:   Description:   This project is all about requesting, scheduling the tutoring sessions. There are three roles tied to application they are Tutee, Tutor, and Scheduler. A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability. A scheduler will go through those availabilities and schedule time and location for tutoring. Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project. The other piece of this project is automated emails through Scheduled task which runs every day. Responsibilities:   Created a Availability Calendar Grid. In grid each cell represents time (1 hour span) and day of the week. Clicking on the cell toggles the availability. Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data) Developed C# Console Application for Scheduled email task. Got rid of data tables and table adapters in the main project as they are tightly coupled. Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application. Integrated Open Source HTML text editor CKEditor into the website. Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations. Used role based authorization for various pages. Occupational Therapy:   Description:   The goal of the project to refractor the old application with new templates and replace the assemblies. Adding functionalities to upload pdf files. Responsilities: Created separate Login page for Administrator and Students. Used Active Directory (AD Group) to restrict other department Students. Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students. Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages. Modified the structure of database to login. Used Redgate SQL Compare to copy the data from database from dev server to test sever. Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies. AppInventory:   Description:   The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects. For every application there are application parameters which includes App Structure, Remedy group, User Departments etc. and each application has different version. For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc. Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients. After starting the project they can keep track of current progress by budget, sprint burndown charts. Responsibilities:   Entity Framework was used using Database first approach. LINQ was used in the DAL (Data Access Layer) to interact with the Database Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data. Console Application to import the data from CSV files to populate them into the system. Automatic logout when user is idle for a specified time by using session parameters and JavaScript. Used client side validations, onbeforeunload and onunload events in Javascript. Worked on agile environment. Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT. GoAdmin:   Description:   GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university. The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices. These master tables are the starting point for all window services (which feed the web services). Responsibilities:   Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages. Filtering of the data of listview based on the role. Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database. Modified the existing webservices and windows services. Created ASP.Net User Controls to reduce the complexity of user interface design Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation. Mizzou Checkout:   The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules. Responsibilities:   Used Smtp server to send emails with attachment to the email Developed C# Class Library to import the data from the CSV file to system Used LIM Service for late fee assessment Access to page based on the role (Role based authentication) Education Master of Science , Computer Engineering Present University of Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7 Bachelor of Technology , Electrical and Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical and Electronics Engineering GPA: 3.65 Skills

INFORMATION-TECHNOLOGY

TEACHER Professional Summary Savvy teacher with superb Problem Solving, SEO, Analytics and Microsoft Office skills. Reliable, organized and personable. Core Qualifications Microsoft Office Advanced Problem Solving Client-focused Innovative Customer service-oriented 58 WPM typing speed Results-oriented Seo Analytics Quick learner Computer proficient File/records maintenance Team-player Accurate and detailed Experience Teacher 12/2014 to Current Company Name City , State Applied the positive reinforcement method to redirect negative behaviors. Conducted small group and individual classroom activities based on differentiated learning needs. Wrote daily and weekly lesson plans. Supported students in developing strategies for individual needs and classroom group dynamics. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Paraprofessional 01/2014 to 12/2014 Company Name City , State Helped prepare daily lesson plans for activities and lessons Applied the positive reinforcement method to redirect negative behaviors Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Substitute Teacher 09/2013 to 01/2014 Company Name City , State Supported students in developing strategies for individual needs and classroom group dynamics. Physically and verbally interacted with students throughout the day to keep them engaged. Encouraged students to be understanding of and helpful to others. Communicated effectively with educators from various grade levels. Customer Solution Specialist 07/2012 to 06/2014 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. Teacher 05/2013 to 08/2013 Company Name City , State Applied the postitive reinforcement method to redirect negative behaviors. Conducted small grooup and individual classroom activities based on differeniated learning needs. Wrote daily and weekly lesson plans. Supported students in developing strategies for individual needs and classroom group dynamics. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Server 07/2011 to 07/2012 Company Name City , State Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed emply bottles and trash. Sales Representative 05/2008 to 08/2011 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. Sales Representative 05/2011 to 07/2011 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. LIBRARIAN ASSOCIATE 09/2010 to 05/2011 Company Name City , State Maintained an inventory of contents for the rare books and archives collections. Reshevled books to maintain a neat and tidy reading area. Monittored the lending or reserved course materials. Troubleshooted technical problems with library computers and other technology. Answered patrons' questions at the circulation desk. Enforced circulation policies and procedures. Maintained complete and accurate records of all library transactions. Barista 07/2007 to 08/2007 Company Name City , State Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Education Bachelor of Arts : History & Social Studies Education May 2012 Longwood University City , State , United States History & Social Studies Secondary Education Minor in Anthropology Virginia and Florida Professional Teaching License Skills organizational skills problem-solving customer service people person active listener

TEACHER

CHARGE NURSE Professional Summary Objective: To obtain a RN position in Intake ,Case Management or on a Behavioral Health Unit. Seasoned Charge Nurse with more than 10 years of experience on fast paced Dual Diagnosis /Chemical Dependency Unit and 13 years in Med-Surg. Experience with Holistic multi-disciplinary coordination of care for patients,including collaborating with Case Managers, Physicians, Ancillary providers,Social Workers and other internal and external programs. Experience de-escalating hostile and aggressive patients by use of least restrictive interventions and proactively ensured safety of patients and staff. Skills Process evaluation Patient Care Planning Medical Record Auditing Detail oriented Critical thinking Strong work ethic Strong assessment skills Adaptability Collaboration CPI trained CPR Work History Charge Nurse , 07/2018 to 09/2020 Company Name – City , State Assigned and delegated responsibilities based on staff competencies and patient needs. Provided intervention medication as ordered and support to patients with acute,chronic and drug induced mental illness. Ensured that doctor's order were efficiently carried out, including testing, medical procedures,consultations and stat orders for psychiatric /medical emergencies. Performed daily nursing assessments on assigned patients,including assessment of mood,suicide,safety risk and narrative of patient's daily activities. Intake Nurse , 09/2019 to 04/2020 Company Name – City , State Perused referrals and conducted RN to RN report from other facilities seeking admit to determine if patient was appropriate. Performed admission assessments focusing on patients with acute symptoms of mental illness and polysubstance abuse. Monitored suicidal,psychotic and patients in active withdrawal and maintained safety until transferred to designated unit. Acted in accordance with facility policy and appropriate nursing care. Provided compassionate and empathetic care to patients in safe, therapeutic environment. Administered PO and IM psychotropic medication as needed while monitoring patients for side effects. Charge Nurse , 03/2006 to 10/2016 Company Name – City , State Provided care on busy Chemical Detox and Dual Diagnosis unit. Assessing the health of patients using specialized knowledge and skills,and anticipating the outcome of nursing interventions. Assigned and delegated responsibilities based on staff competencies and patient needs. Consulted anand coordinated with healthcare team members to assess,plan,implement or evaluate patient plan of care. Preformed admissions and discharges. Provided therapeutic interactions with patients to assist them in identifying sources of Anxiety and Depression . Exercised effective judgement and medical training when handling psychiatric and medical emergencies. Staff Nurse , 01/2004 to 03/2006 Company Name – City , State Provided rehabilitative nursing care involving ADL's and other issues to promote and restore independence in patients. Assessed patient vital signs,any status changes ,reviewed lab results and notified medical attending of any abnormalities when appropriate. Administered medications and treatments in accordance with hospital policy. Staff Nurse , 03/2002 to 03/2004 Company Name – City , State Provided care on busy Med-Surg/ Oncology unit. Administered medications and treatments and monitored for signs of adverse effects. Established a caring,therapeutic relationship with patients and families. Collaborated with staff to form a plan of care based on clinical information and patient observations. Staff Nurse , 06/1993 to 07/2001 Company Name – City , State Provided quality care to patients on busy Med-Surg unit. Prepped patient's for surgery. Administered pre-op meds,Maintained NPO status and intravenous access. Received patients back to unit postoperative and monitored for post -op complications such as shock, sepsis ,bleeding and the effects of analgesia. Notified Surgeon of any abnormal labs or changes in patient status and carried out orders as received. Education High School Diploma : 05/1982 Lincoln Park High School - City General studies. Associate of Applied Science : Nursing , 05/1993 Olive Harvey College - City Skills Process evaluation Patient Care Planning Medical Record Auditing Detail oriented Critical thinking Strong work ethic Strong assessment skills Adaptability Collaboration CPI trained CPR Work History Charge Nurse , 07/2018 to 09/2020 Company Name – City , State Assigned and delegated responsibilities based on staff competencies and patient needs. Provided intervention medication as ordered and support to patients with acute,chronic and drug induced mental illness. Ensured that doctor's order were efficiently carried out, including testing, medical procedures,consultations and stat orders for psychiatric /medical emergencies. Performed daily nursing assessments on assigned patients,including assessment of mood,suicide,safety risk and narrative of patient's daily activities. Intake Nurse , 09/2019 to 04/2020 Company Name – City , State Perused referrals and conducted RN to RN report from other facilities seeking admit to determine if patient was appropriate. Performed admission assessments focusing on patients with acute symptoms of mental illness and polysubstance abuse. Monitored suicidal,psychotic and patients in active withdrawal and maintained safety until transferred to designated unit. Acted in accordance with facility policy and appropriate nursing care. Provided compassionate and empathetic care to patients in safe, therapeutic environment. Administered PO and IM psychotropic medication as needed while monitoring patients for side effects. Charge Nurse , 03/2006 to 10/2016 Company Name – City , State Provided care on busy Chemical Detox and Dual Diagnosis unit. Assessing the health of patients using specialized knowledge and skills,and anticipating the outcome of nursing interventions. Assigned and delegated responsibilities based on staff competencies and patient needs. Consulted anand coordinated with healthcare team members to assess,plan,implement or evaluate patient plan of care. Preformed admissions and discharges. Provided therapeutic interactions with patients to assist them in identifying sources of Anxiety and Depression . Exercised effective judgement and medical training when handling psychiatric and medical emergencies. Staff Nurse , 01/2004 to 03/2006 Company Name – City , State Provided rehabilitative nursing care involving ADL's and other issues to promote and restore independence in patients. Assessed patient vital signs,any status changes ,reviewed lab results and notified medical attending of any abnormalities when appropriate. Administered medications and treatments in accordance with hospital policy. Staff Nurse , 03/2002 to 03/2004 Company Name – City , State Provided care on busy Med-Surg/ Oncology unit. Administered medications and treatments and monitored for signs of adverse effects. Established a caring,therapeutic relationship with patients and families. Collaborated with staff to form a plan of care based on clinical information and patient observations. Staff Nurse , 06/1993 to 07/2001 Company Name – City , State Provided quality care to patients on busy Med-Surg unit. Prepped patient's for surgery. Administered pre-op meds,Maintained NPO status and intravenous access. Received patients back to unit postoperative and monitored for post -op complications such as shock, sepsis ,bleeding and the effects of analgesia. Notified Surgeon of any abnormal labs or changes in patient status and carried out orders as received.

ADVOCATE

TAX EXAMINING CLERK Summary Driven claim specialist bringing 10 years experience in the field of insurance with an emphasis on automobile claims.Trained in all aspects of insurance property and liability claims. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver. Highlights Property and liability claims adjusting Thorough in critical thinking Analyze problems and develop favorable solutions Time management and organization Proficient in math, computer skills and Excel, Word and Access programs Effective interpersonal, listening and communication skills Multi-task and prioritize Pacify irate people Experience Company Name January 2013 to June 2015 Tax Examining Clerk City , State Adjust tax liability on1040X amended returns. Take corrective actions to process and close a case, such as adjusting taxpayer's account, penalties or credits, and computing tax liability. Research pertinent tax data through IDRS, databases, accounting records and available relevant systems. Assign case referrals requiring further examination per the tax code. Recognize indications of tax fraud. Process statute and potential statute cases, and ensure that all statutes are correct. Recognize problem areas with reference material and offer solutions. Maintain a fully successfully level processing over 11.2 documents per hour with virtually a 100% accuracy rate. Company Name September 1997 to December 2010 Business Owner/Manager City , State Managed the operational activities of a dairy distribution business. Maximized company revenue by creating databases and spreadsheets to improve inventory control and cost-and-risk analysis. Maintained account plans for 100 customer accounts. Improved communication efficiency as primary liaison for customers and vendors. Maintained high levels of customer satisfaction through offering after-hour deliveries and preserving positive customer rapport. Identified key growth opportunities for the business through expansion of our product line and delivery area. Leveraged knowledge of customers and market trends to successfully market our suppliers' products. Coordinated Customer and Vendor orders. Prepared procedural material for employees. Wrote correspondence for business proposals and collection. Renegotiated payment terms with dozens of suppliers. Verified details of transactions, including funds received and total account balances. Calculated figures such as discounts and credits. Suggested process improvements to secure prompt and regular receipts for the company. Deposited third party checks, as well as monthly reserve transfers. Researched and resolved billing and invoice problems. Scheduled deliveries. Conducted month-end balance sheet reviews and reconciled any variances. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts. Company Name September 1990 to February 2000 Claim Specialist City , State Process first and third-party auto liability and property damage claims in accordance with laws, regulations and policies. Reduced loss ratios through fair and prompt processing of claims. Identified and collected evidence and determined its value to a specific claim. Interviewed claimants, witnesses, medical and vehicle specialists, and law enforcement to determine pertinent claim information. Gathered detailed information and completed field investigations. Coordinated with attorneys and testified at criminal proceedings. Conducted claim and estimate re-inspections. Analyzed repair estimates. Obtained all necessary information to complete proper evaluation of property and injury claims. Contacted injured parties and legal representatives to negotiate final settlements for claims. Communicated with insured and claimants to explain computations. Interpret policy and explain appropriate coverages to insureds and claimants. Offer company solutions to improve claim closures. Evaluate and negotiate total losses and Bodily Injury claims. Access available resources via the computer and/or storage files. Inspect property to determine damages. Recognize potential subrogation and prepare files accordingly. Trained and mentored 3 new members of the claim staff. Company Name January 1986 to January 1988 Customer Service Representative City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Verified that information in the computer system was up-to-date and accurate.Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Cashiering. Research and resolve customer problems. Programmed and repaired pagers. Processed shipments and maintained organized stock shelves. Computed sales prices, total purchases and processed payments. Wrote reports and correspondence from dictation and handwritten notes. Experience Investigated and resolved claims using uncover and supply necessary facts to resolve the claim. Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims. Chronology Company Name Tax Examining Clerk City , State Education California State University of San Bernardino Bachelor of Science Degree : Computer Science City , State , San Bernardino GPA: GPA: 3.13 Computer Science GPA: 3.13 Skills accounting, Accounts Payable and Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone

AUTOMOBILE

CONSULTANT Summary PC Technician, Security Analyst, and Security Services - Identity Management Solutions-oriented with notable success in a broad range of corporate IT initiatives, while participating in planning and the implementation of policy and procedures, set standards for reference and training.  Create and maintain procedures for end users and support staff to increase productivity and support for the end user.  A track record of increasing responsibility in network security, systems analysis and IT development.  Works with IT department staff and management to inform of processes and procedures and training as needed.  Clearly understands the importance of SLA agreements and standards for all incidents and cases. Skills Microsoft Windows® operating systems Windows NT, 2000, XP, Vista, and Win7. iSeries IFS, iSeries Navigator, IBM Tivoli Administration tools for Windows Server 2003-2008 Networking: TCP/IP, SMS, WSUS, Ethernet, VPN, SecureID Active Directory Users and Computers Hyena v.7.3, Lotus Notes, LAN Manager, Sophos Virus Protection Utilities, WebSense, Norton Lawson Surveillix Central Station RSA Authentication Manager, Citrix, Remedy, GWI Help Desk Solutions, Unix Reflection Manager, Putty, Kana IQ Resource Manager, PC Anywhere, NetOp, Telnet. Experience Consultant , 06/2012 to 07/2013 Company Name － City , State Responsible for upgrading and replacing Windows XP PC's to Win7 OS for a +3000 employee company. Creating and updating asset management for new and to be disposed of equipment. Working with network team to ensure port closure and security. Contacting and working with vendors and Project Management for best practices on upgrading machines and hospital equipment. Senior contact person for Service Desk personnel on procedures and training Inventory and audits of clinics surrounding and hospital for hardware and software and machines to be replaced Creating new procedures for company Service Desk employees and end users to follow after upgrading software installations Installing and configuring new hardware and software for new OS platform Training end users on software hardware changes Creating and editing user accounts in Active Directory Working with network group to ensure port closure for security Contact/support person for Service Desk employees. Field Services Technician II , 01/2011 to 11/2011 Company Name － City , State Front line support for 10,000 Wal-mart Stores and Sam's Clubs worldwide. Provide technical support for usability and critical site issues. Front line support for down store situations working with development and specialty teams to restore connectivity to down ISP and networking equipment. Front line support for software-hardware related that stores or clubs may encounter. PC Technician III/Security Analyst , 08/1998 to 01/2010 Company Name － City , State Front line phone support for US and Mexico terminals, connecting remotely to correct PC software issues, installation of software. Support and monitor the security log management environment and user account administration. Monitor records and control changes in order to maintain network security. Collaborate with system engineers and infrastructure team on solutions to mitigate risks and enhance system security. Develop procedures and facilitate awareness training for management and employees. Participate defining and implementing overall security strategy, policies and procedures. Documenting security projects, task planning, research, testing and implementation. Create and maintain company wide iSeries IFS authorization lists on files and or directories. Create and maintain user accounts within the company including iSeries IFS authorization lists on files and directories. Key member of creation and maintenance of 800 Active Directory accounts; iSeries profiles. Help Desk and PC Technician , 08/1990 to 03/1998 Company Name － City , State Involved in the setup and delivery of leased PC's in the Commodity area. Provided consultation to users, by solving problems over the telephone or by generating Help Requests. Provided customer support for Win95 and WinNT 4.0. Ability to identify and troubleshoot hardware and software. Install and support hardware and software, including Lotus products, Microsoft products, Client Access and NetSoft , Internet, and AutoCadLT. Certified with Dell Optiplex, Dell Latitude and Micron Certification. Education and Training Associate of Applied Science : Computer Systems and Network Technology , October 2000 Vatterott College － City , State Computer Systems and Network Technology Skills a +, Active Directory, asset management, Citrix, hardware, consultation, Client, customer support, delivery, Dell, editing, Ethernet, phone support, Help Desk, IBM, ISP, Inventory, IQ, Lawson, Lotus, Lotus Notes, Micron, Microsoft products, Access, LAN Manager, Win7, 2000, Win95, WinNT 4.0, Windows NT, Windows XP, Navigator, network security, network, Networking, Norton Ghost, operating systems, OS, PC's, PC Anywhere, PC software, personnel, policies, Project Management, research, SMS, Sophos, strategy, TCP/IP, technical support, telephone, Telnet, Tivoli, troubleshoot, Unix, upgrading, Utilities, VPN, Vista, Windows Server

CONSULTANT

ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER Summary Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.  Highlights Microsoft Office Proficiency KRONOS Internet Software Microsoft Word/PowerPoint/Excel Office Management Microsoft Access Organizing Meetings/Materials Preparation LotusNotes & Microsoft Outlook Email Planning and Facilitating Large Events SAP Managing Confidential Records PeopleSoft Employee Benefits Counseling Registrar Arranging Domestic/International Travel Oral and Written Communication SAP Site Security Skilled Proofreader Training and Instruction Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Professional and mature Strong problem solver Resourceful Business writing Dedicated team player Strong interpersonal skills Understands grammar Meeting planning Report writing Report development Schedule management Self-starter Executive presentation development Accomplishments Experience Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager January 2012 to January 2015 Company Name － City , State Provided administrative support to production departments, IT, and Human Resources. Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts. Established and maintained complete files and records. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Generated travel and expense reports. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. SAP Site Security Administrator/SAP Training Records Coordinator January 2004 to January 2009 Company Name － City , State Supported all Human Resources functions. Generated reports from PeopleSoft and from site's Access personnel database. Compiled statistics for site Safety Report. Planned and managed Excellence Recognition Awards program and GSK Service Awards Program. Entered training data into Registrar and wrote user manual for the process. Using SAP, entered purchase requisitions and work orders. Generated and maintained training records in Access Training Database for 150+ end users. Generated and amended Production Access Request Forms for 150+ end users. Created and amended MERPS Radio Frequency User Request Forms for 75+ end users. Delivered system security and authorization failure training. Created and maintained SAP User Master Records for over 150 end users. Diagnosed and resolved SAP access problems related to authorization failures. Raised, resolved, and closed Remedy tickets. Made domestic and international travel arrangements. Generated travel and expense reports. Created and maintained local site organization chart. Processed invoices. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. Expedited tuition reimbursements for employees. Served on Ergonomics Team for six years. Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator. Administrative Assistant January 1998 to January 2009 Company Name － City , State Computer Instructor January 1996 to January 2001 Company Name － City , State position where provided instruction on use of Microsoft Word and Excel software packages. Also taught course entitled “Introduction to Computers via Microsoft Windows.”. Administrative Assistant January 1996 to January 1997 Company Name － City , State Provided general secretarial and accounts payable services. Department Secretary/Office Manager Payroll Clerk Compensation Assistant January 1989 to January 1995 Company Name － City , State Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition. Entered and retrieved information from computer databases. Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses. Established and maintained complete files and records. Maintained departmental calendars. Processed changes to employees' personnel records in computer data base. Provided training to Management Orientation Program participants. Calculated wage increases. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Secretary January 1988 to January 1989 Company Name － City , State Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments. Entered and retrieved resume information from computer data bases. Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements. Prepared employment requisitions for all vacancies and announcements of open non-exempt positions. Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment. Assisted with preparation of company newsletter. Organization had 1,700 employees. Employee Benefits Assistant January 1979 to January 1988 Company Name － City , State Communicated plans to employees. Established and maintained enrollment records through payroll system, and prepared required plan reports. Administered Group's Service Recognition program, including organizing the Service Awards Banquet. Served as liaison with area hospitals for blood donor program. Education Diploma Virginia High School － City , State Skills accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition

INFORMATION-TECHNOLOGY

SENIOR VP - INFORMATION TECHNOLOGY Executive Profile CORE SKILLS Demonstrates ability to be a strong leader in a fast paced environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. Exceptional ability to manage a group of individuals, and coordinate and distribute daily tasks and unexpected issues that may arise An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic Skill Highlights Expertise Technology Optimization Budgeting & Operational Cost Team-Building, Training, & Leadership Goal-Setting & Business Planning Policy & Procedure Creation Conflict Resolution & Management Productivity, Efficiency, & Performance Improvements IT Security Project Management Vendor Relations Data Center Operations Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM Ware, Trend Micro, Cisco Infrastructure Routers and Switches, Palo Alto, EMC storage solutions, Data Center Management Market Data & Trading Systems: Open Bloomberg and Server API, FactSet, Fidessa, Tethys, Lava, LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station, Instinet, NASDAQ Trader, Advent Professional Experience Senior VP - Information Technology 08/2014 to 09/2015 Company Name City , State Experienced technology leader with expertise in managing all aspects of front and back office systems in the Financial Services Industry. A solid leader who can utilize his diverse background of information technology and business management skills to create winning teams to support mission-critical infrastructure SVP, Head of Technology Infrastructure U.S. Direct information technology operations for a global Institutional sales, trading firm specializing in high yield and distressed debt, convertible bonds, international bonds, investment grade debt and asset-backed securities Coordinated relocation and setup of our primary NYC office location to a new office space, which included an entire hardware refresh for all network and desktop equipment Led migration of the existing legacy site-to-site VPN network in the U.S which consisted of 6 branch offices to the Toronto based MPLS network in conjunction with NYC office relocation Managed implementation of a NJ data center for high availability for critical U.S. trading operations, and migrated direct client wires to the data center Implemented a VM environment which reduced hardware, energy, and licensing costs saving $1.5M in capital expenditure Managed the migration of legacy PBX telecommunications system and implemented VoIP and video conferencing Coordinated setup and configuration of 3 new branch offices in Houston, TX, Stamford, CT, and New Orleans, LA Implemented disaster recovery plan which would make the Stamford, CT branch office the DR site for the NYC office Managed and negotiated all new and renewal vendor support contracts Managed Bloomberg terminal contracts and FIX connections for SSEOMS equity trading, and TOMS sell-side fixed income and derivative trading Member of the GMP steering committee for the approval, planning, and prioritization of all future IT projects. Chief Information Officer 01/2006 to 08/2014 Company Name City , State Managed technology for an institutional trading firm, specializing in Fixed Income and Equities products. Responsible for strategy, support and technology initiatives in a dynamic trading environment resulting in maximum system availability and responsive customer support. Worked very closely with Fixed Income and Equities traders, sales, analysts and senior management. Motivated direct reports and instilled a culture of teamwork to aid in the support and administration of a shared network and telecommunications infrastructure for both firms with 8 branch offices in the U.S Established policies and procedures and implemented a change control process to iron out all issues related to all new hardware and software rollouts Managed and negotiated all new and renewal IT related contracts with various vendors Successfully implemented and provided managerial oversight for a disaster recovery and business continuity plan Facilitated weekly meetings with upper management to communicate project status, targets, and issues Negotiated and implemented a new order management trading system and coordinated the migration of existing FIX connections to the new OMS Managed the successful replacement of core infrastructure appliances and negotiated costs with the vendor given the limited budget, and coordinated the design and construction of a more powerful UPS for the core infrastructure providing 3 hours of up-time in the event of a power outage to allow mission critical systems to remain functioning until main power is restored Planned and implemented the replacement of legacy web security appliances with Cisco ASA and IronPort appliances reducing network vulnerability, and allowing traders secure remote access to network resources Upgraded all primary and secondary network circuits due to the growing business relieving network latency issues. IT Support Manager 02/2001 to 06/2006 Company Name City , State Worked directly with vendors to implement/upgrade market data software and hardware Coordinated a successful PC hardware and operating system upgrade for all branch offices Managed and administered the upgrade of the Microsoft Exchange email system which included hardware replacement and server software upgrades Managed daily and incremental backups of critical files, and mail servers, and coordinated off-site storage of backup tapes Set standards and ordered equipment for the firm including PCs, servers and network peripherals Managed market data entitlements, FIX connections and new systems for all traders Participate in FINRA and 'in-house' audits, requests and regulation requirements. Education B.S : Computer Science 1999 Montclair State University Computer Science Skills Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design and construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP

INFORMATION-TECHNOLOGY

FOOD PREP CHEF Skills Highly skilled in cooking and preparing a variety of cuisines Inborn ability to explore new cooking avenues Thorough understanding of sanitation needs of the kitchen Operate kitchen equipment such as ovens and grills for cooking purposes Maintain knowledge of all recipes so that the Head Chef's place can be filled in effectively in case of absenteeism Summary Exceptional culinary insight. Knowledge of standard food preparation Ability to work in a high volume environment Chef in preparing exceptional meals Motivated food serving professional with 5+ years food and beverage experience in casual and fine dining. Highlights Kitchen productivity Basic knife skills Uses proper sanitation practices Able to regularly lift/move up to 25-50 lbs Preparation of various food items Good personal hygiene Team-oriented Well groomed High level of cleanly kitchen maintenance Team-oriented Sandwich preparation experience Knowledge of basic food preparation Food handling knowledge Italian cuisine American cuisine Ethnic foods preparation Plate presentation skills Banquet operations and off-site catering expert Accomplishments Serve Safe 2015 Seasoned and cooked food according to recipes or personal judgment and experience. Ensured consistent high quality of plate presentation. Maintained contact with kitchen staff, management, serving staff and customers. Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Supported all kitchen operations when chef was absent. Experience 09/2010 - 04/2011 Company Name － City , State Food Prep Chef Followed all established restaurant practices and procedures. Carefully maintained sanitation, health and safety standards in all work areas. Prepared items according to written or verbal orders, working on several different orders simultaneously. 06/2011 - 11/2012 Company Name － City , State Cook Followed all established restaurant practices and procedures. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Cut and chopped food items and cooked on a grill or in fryers. 12/2012 - 03/2013 Company Name － City , State Cook Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Took necessary steps to meet customer needs and effectively resolve food or service issues. Served fresh, hot food with a smile in a timely manner. Accurately measured ingredients required for specific food items. Followed all established restaurant practices and procedures. 02/2013 - 06/2013 Company Name － City , State Cook Assisted co-workers. Cooked food properly and in a timely fashion, using safety precautions Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Cleaned and prepared various foods for cooking or serving 06/2014 - 11/2014 Company Name － City , State Chef Developed strategies to enhance catering and retail food service revenue and productivity goals. Prepared healthy, enjoyable breakfasts and dinners for diners. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Effectively used items in stock to decrease waste and profit loss. Ensured consistent high quality of plate presentation Seasoned and cooked food according to recipes or personal judgment and experience Created and explored new cuisines Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Cooked food properly and in a timely fashion, using safety precautions Used all food handling standards 01/2014 - 12/2014 Company Name － City , State Food Service Cook /Temp Assisted co-workers. Performed kitchen maintenance for a private facility. Responsible for daily set up of five stations. Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stored clean equipment and utensils Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Cleaned, cut, and cooked meat, fish, or poultry Complied with scheduled kitchen sanitation and ensured all standards and practices were met Cooked food properly and in a timely fashion, using safety precautions 01/2015 - 05/2015 Company Name － City , State Line Cook Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Communicated clearly and positively with co-workers and management. Worked well with teammates and openly invited coaching from the management team. Followed all established restaurant practices and procedures. Education 2011 William M Davies Career & Tech － City , State , USA High School Diploma : Culinary/ Auto Body Courses in Hospitality and Restaurant Management Classes in Restaurant and Facility Operations Basic Vocational : Prep Cook Courses in: Food Preparation, Kitchen Management,Patisserie and Confectionery, International Cuisine

CHEF

BUSINESS DEVELOPMENT ASSOCIATE Summary Hungry and highly driven successful sales professional with over 10 years experience. A strategic thinker and communicator who implements creative sales strategies to achieve and maintain high sales growth. Adept at building excellent working relationships with corporate and/or not for profit executives focused on achieving present as well as long term goals. Experienced in public relations, project development, account management, sales strategies to close and implementing endeavors for clients. Highlights Meeting/exceeding sales goals Highly driven and motivated Excellent communicative skills Successful implementation of sales strategies Negotiations expert Tenacious closer Consistently reliable sales Highly intuitive to clients needs Professional Experience Business development Associate May 2016 to Current Company Name － City , State Create a pipeline of prospects by establishing and maintain professional relationships with key decision makers Research, source, make initial contact (email, cold calling, telephone prospecting), and meet potential clients at their locations to accurately qualify the prospect and establish needs; Prepare and present proposals and close new accounts Develop and maintain Sales Plan and ensure achievement of Company sales targets and profitability Network and actively participate in User Groups, Associations, and Trade Shows in targeted vertical Work closely with the Marketing team and the Business Development team to generate new leads Strong understanding of customer and market dynamics and requirements; Manage all activities through the Customer Relationship Management Software (CRM-Zoho), ensuring consistency and accuracy. Ballet and Barre Instructor August 2014 to August 2015 Company Name － City , State Instructed middle school and highschool young women in Ballet classes. Instruction focused on the importance of core strength and correct alignment Taught the foundation of Ballet techniques in preparation for upcoming Belle drill team auditions at Highland Park High School Real Estate Professional July 2014 to Current Company Name － City , State Sales of over 2 million dollars Closing 70% of generated leads Executed all documents to closings Created and maintained a large client referral base Provided exceptional customer service Networking and marketing to generate successful leads Barre Teacher January 2013 to January 2016 Company Name － City , State Guided clients in safe exercise, taking into account individualized physical limitations. Taught clients how to modify exercises appropriately to avoid injury. Contributed to a [number]% increase in sales for the personal training department. Grew class numbers and attendance On - Call Substitute Teaching January 2012 to Current Company Name － City , State I am currently on the Sub List at the following studios:   Lifetime Premier Club Studio Six Larry North Dallas Country Club Real Estate Professional March 2011 to July 2014 Company Name － City , State Sales of over 1.5 million dollars Closings 75% of generated leads Executed all documents to closings Created and maintained a large client referral base Provided exceptional customer service Networking and marketing to generate successful leads Barre Teacher January 2011 to Current Company Name － City , State Designed each class to match the skill and learning levels of all participants.Suggested exercise modifications to individual students to avoid strain and injury. Cleaned and organized studio after each group fitness class. Encouraged members to continue attending group fitness classes. Prepared teaching area for each class and returned all equipment to storage at the end of class. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Owner/Interior Designer October 2004 to January 2010 Company Name － City , State Developed interior residential/commercial design company Implemented project costs, budgets and design schedules Account management Created branding and design presentations Ensured that project vision and intent was reflected and implemented Tracking of client accounts, invoicing and generating leads Skills and Education Proficient in Ntreis, North Texas Real Estate Information Services Proficient in Centralized Showing Services Proficient in Smart Locating Apartment Data Proficient in Zumper, creating, generating and tracking leads Proficient in Craigslist, creating ads and generating leads Proficient in Microsoft office, such as Word, Excel, Powerpoint Proficient in the use of Microsoft Office Suite Proficient in the use of CRM - Zoho Excels in: Fund Raising with senior level executives In-Kind Donations with business owners Event Planning with business owners, charitable organizations, wealthy individuals Public Presentation/Speaking to large groups on a weekly basis Education Birmingham Southern College, Birmingham, AL Awarded Jimmy And Emil Hell Scholarship Arts Scholarship for Ballet Accomplishments Champions School Of Real Estate - Licensed Active Realtor Community Involvement Fundraising Co - Chair for The 24 Hour Club 2016 Sustainer with The Junior League of Dallas Chair for the Dallas Council on Drug and Alcohol Abuse Campaign, doubled monies raised from previous years ($37,000 - $75,000) Presbyterian Hospital Weekly Volunteer (11/2013 - Present) Involvement in charitable organizations such as: The junior Symphony League, University Park Association board member The March of Dimes The Magdalena House Green House Treatment Center The Bridge Homeless Shelter

BUSINESS-DEVELOPMENT

VISUAL ARTS TEACHER Summary Art education professional  driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners. ​ Highlights Rated Master Teacher NAEA member, TAEA member Multi-media instruction Committed to cultivating student leadership Excellent classroom management   Social media savvy Traditional fine art skills 15 years experience in art education Lesson plan development Detail-oriented Accomplishments January 2017-Led 200 adults and students in art installation in Chiang Mai, Thailand.  Featured in local and international art exhibitions. Judging numerous state and regional art meets  SBISD Volunteer of the Year 2010 (Mentor)  Texas Association of Private and Parochial Schools- State Art Meet Director  NAEA chapter sponsor  Deans List 2 semesters  Rated Master Teacher in public school system Group Exhibitions 2014   IMAGO-Redemption, juried exhibition, Houston, TX 2014   18 Hands Gallery, juror Jay Hill, Houston TX 2014   Monumental Metal Works, Riddle Gallery, Bryan, TX 2015   8th Annual Cameo Emerging Artists Exhibition, Baytown, TX 2015   Kuntsthaus, Artist in Residence Exhibition, Salzwedel, Germany 2015   Under the Radar , curator Sally Sprout, Williams Tower Houston, Tx 2016   Holiday Group Exhibition, Samara Gallery, Houston, Tx 2016   Rising Eyes of Texas, prize juror-Anna Stothart, Rockport Center for the Arts  2016   IMAGO-In His Name, juried exhibition, Houston TX 2016   Beeville Art Museum, juried Texas Artist Exhibition, Beeville, Tx 2016   TeaPlusArt, juried exhibit by Clayhouston members, Houston, Tx 2016   The Jung Center, Spirit and Matter, juried exhibit, Houston, Tx 2017   Hardy and Nance Studios, Black and White exhibit, Houston, Tx 2017   Donum Gratia, Juried, Houston, Tx Experience Visual Arts Teacher 02/2011 to 05/2014 Company Name City , State Challenged and motivated students through in-depth lectures and discussions. Lectured and communicated effectively with students from diverse backgrounds. Inspired students to translate their academic interests into the real world by taking positive actions in the visual arts. Served as faculty sponsor for NAHS  student club. Introduced students to the concepts of college writing. Advanced Art II and III and Digital Design http://swh.springbranchisd.com/ Visual Arts Teacher 08/2010 to 02/2011 Company Name City , State   Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. http://hhsep.com/.   ​ Visual Arts Teacher 07/2009 to 01/2011 Company Name City , State Founding Member of Christian 501(c) 3. Organized and presented weekly hours of visual art hands-on activities.  Designed and created daily lesson plans for activities. http://www.newspringcenter.org ​ Visual Arts Teacher 02/2008 to 02/2009 Company Name City , State Implemented lesson plans focused on age and level-appropriate historical art lessons. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. http://www.cityartworks.org/  Visual Arts Teacher 02/2000 to 02/2006 Company Name City , State Initiated Award Winning Art Program http://www.faithwest.org/.  Designed lesson plans focused on age and level-appropriate material. Developed, administered and corrected tests and quizzes in a timely manner. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. http://www.faithwest.org/.  Founding member of 501(c) 3 Vice Chairman 2010 and Board Member 02/1995 to 02/2011 Company Name City , State Formulated policy, drafted mission statement, Initiated website Volunteer high school teacher  http://www.cfmhouston.org/  Architectural Model Builder/Project manager 01/1981 to 05/1984 Company Name City , State Oversee construction of large scale architectural models. Education Master of Fine Arts 2016 Houston Baptist University City , State , USA Texas Art Education Conference Yearly ​ Graphic Design Course 2013 Kansas City Art Institute City , State , USA Advanced Placement Certificate 2006 Rice University City , State , USA Studio Art Bachelor of Science : Art Education 1980 University of Wisconsin City , State , USA Skills Word processing programs, Photoshop, Mac and Windows proficient Enthusiastic people person Advanced problem-solving Great organizational skills Excellent classroom management Classroom community involvement Personal Interests Traveling-Trips to 16 different countries Studying the different genres of art Biking Hiking Scuba Reading Bible study and visiting art galleries. Married 36 years with 2 married children

ARTS

MERCHANDISER, SALES Summary [Job Title] equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Highlights ❖ Organizational skills ❖ Marketing, Lead Generation ❖ Strategic & Consultative Selling ❖ Interpersonal and Collaboration skills ❖ B to B sales ❖ Customer Retention ❖ Account Management ❖ Developing/Expanding Territories ❖ C-Level & Technical Presentations ❖ Project management Excellent sales techniques Accomplishments A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques Awarded for the best "Pend Percentage" for October in North East Region Managed "Major Accounts" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team Presidential Achievement Award. Ranked 6th (must be in top 10 % of region) Experience Merchandiser, Sales 05/2013 to Current Company Name City , State Southern Wine & Spirits is a family owned sales and distribution organization with a renowned history of consistently delivering impeccable service through our 14,000 employees, covering 35 states. Build relationships with store owners. Strategically place merchandising and marketing materials in stores. Discuss and plan future opportunities for merchandising with management team. Point of contact for sales reps; assisting them in the field. Help sales reps sell their product into stores by booking high-end merchandising materials and locations. Organize warehouse and pallets. Distribute POS, samples, bar kits and racks to appropriate divisions. Build relationship with store owners. Discuss marketing materials with store owners. Notable Accomplishments ➢ Built strong relationships with key accounts ➢ Responsible for opening and closing storage unit. ➢ Implemented an organized system for distributing samples ➢ Booked strategic platform and window displays ACCOUNT MANAGER 01/2009 to Current Company Name City , State Forgotten Children of Haiti, established in 1993, is a non-profit organization supporting a pediatric hospital, orphanage and a school. A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti. Notable Accomplishments: ➢ Increase donations to $50,000 in 7 months ➢ Spokesman at events, 300+ people. Press Interviews. ➢ Shipped 3 containers of medical supplies, food and water. LA Fitness has over 600 locations and is expanding in New York. It is one of the largest fitness chains in the country offering more amenities than any of its competitors. Established LA Fitness's new club in Yonkers by marketing to business and individuals. Grew the club volume from 0 to over 500 members in 3 months. Promoted to management which included responsibilities in the following areas: reporting club numbers, meeting with club developers, creating marketing strategies, leading sales meetings, one-on-one trainings. Notable Accomplishments ➢ # 1 commissions in the country for 8 pay periods July - November (avg comm.$3,800) ➢ Top 5 commissions in the country from June - January (avg. comm.. $2,800) ➢ Top Sales Counselor June - February, Top closing percentage. (83%) ➢ Rep of the month July to January Top in Sales for all months. Hebrew Hospital Home Continuum of Care is a non-profit, non-sectarian health care organization. It is a comprehensive health care system whose mission is to rehabilitate patients by providing the highest standards of care and individualized treatment. Responsible for expanding the Queens County Territory to a valuable referral source of over 200 accounts. Contracting Doctors and Medical Offices to partner with "HHH Home Health Network". Organize and perform sales presentations to Medical groups and Doctors. Prospect and develop relationships to maintain steady referral sources with Doctors and Office Managers through Cold Calls, Networking, and Sales Events. Coordinate Sales Events in collaboration with Sales Representatives. Notable Accomplishments ➢ Exceeded 3 month goal of 30 accounts with over 200 accounts. ➢ Developed Queens Territory; distributed Accounts to new Account Managers. ➢ Generated 30 referrals in first quarter, #1 in referrals for the quarter. ➢ Met 100% of Account penetration goals consistently, top for the territory. ACCOUNT EXECUTIVE 08/2008 to 09/2010 Company Name City , State US Banks partnered with Elavon in 2004. Elavon manages more than 1 million merchants, from small retail merchants to the largest organizations in segments such as hospitality, health care, and the public sector, delivering reliable and secure payment solutions to help businesses succeed. Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques. A leader among peers achieved and surpassed sales quotas & goals; won contests and recognition. Managed five counties totaling 30 banks. Established new clients and maintained strong relationships with Bank Regional President, Managers and staff. Organized and performed presentations to bank personnel during "Area meetings". Notable Accomplishments: ➢ Ranked No. 3 among peers "Stack Ranking for 2009" in East Region ➢ Top Rep in the month of February (most activations 68) ➢ No. 1 "Monthly Fees" for May in North East Region ➢ No. 2 "Bundles Contest" for January in North East Region ➢ Awarded for the best "Pend Percentage" for October in North East Region ACCOUNT EXECUTIVE 09/2005 to 08/2008 Company Name City , State Yellowbook is the largest independent publishers of yellow pages nationwide. It offers multi-channel marketing solutions tailored to meet the specific needs of clients and the audience they target. Its brand is built on service and integrity with an end goal of delivering the most complete and relevant local business information to consumers. Managed "Major Accounts" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team. Notable Accomplishments: ➢ Presidential Achievement Award. Ranked 6th (must be in top 10 % of region) ➢ No. 2 "Net Gain" 2007 (achieving over 100% of quota) ➢ Two time "Rep of the Month" (September 2007, February 2006) ➢ Ranked 25th of approximately 200 reps in region, for new business. (53 sales totaling $105k). ➢ Significantly surpassed overall sales quota, three years in a row. "Quota Buster" (2006, 2007, 2008) ➢ Promoted within 11 months of hire. Education Bachelors of Arts : basketball leagues, skiing and exercise programs Marist College City , State , US Marist College, Poughkeepsie, NY Bachelors of Arts ~ COMPETITIVE ACHIEVEMENTS ~ A sports guru and competitor actively involved in basketball leagues, skiing and exercise programs. As a member of the Marist Ski Team competed against schools in Slalom and Giant Slalom events. As well as player on the Marist Rugby Team competed against teams in its region. Competed on the NCC Speech and Debate Team. Traveled to Portland, Oregon, placed NCC in 3rd place nationwide at the Phi-Ro-Pi National Championships and won multiple awards: ➢ Dramatic Interpretation, Bronze of 88 competitors. ➢ Parliamentary Debate, Bronze of 114 teams ➢ Debate Team, Overall Bronze of 109 schools Languages French/Spanish Professional Affiliations FUNDRAISER AND EVENTS COORDINATOR, EXECUTIVE Presentations C-Level & Technical Presentations Skills Sales, Benefits, Increase, Pediatric, Marketing, Account Executive, Clients, Of Sales, Sales Quotas, Solutions, Its, Closing, Award, Channel Marketing, Internet Marketing, Major Accounts, Marketing Strategy, New Hires, Overall Sales, Quota, Sales Quota, Yellow Pages, Cold Calling, Million, Retail, Retail Marketing, Training, And Marketing, For Sales, Key Accounts, Merchandising, Owned Sales, Point Of Sale, Pos, Sales And, Sales Reps, Account Manager, Accounts To, Accounts With, And Sales, Coordinate Sales, Networking, New Account, Sales Events, Sales Presentations, Sales Representatives, Territory, With Sales, In Sales, Sales For, Sales Meetings, Senior Sales, Top Sales, Account Management, B To B, B2b, Lead Generation, Project Management

SALES

ACCOUNTANT Professional Summary To obtain a position in a fast-paced business office environment, demanding a strong organizational, technical, and interpersonal position utilizing my skills and attributes. Attributes Self-motivated and honest; good work ethic Effective working alone or as a cooperative team member Reliable and hard-working; thorough in completing projects Committed to excellent customer service Core Qualifications Intermediate Word Advanced Excel PowerPoint Intermediate Access Accounts Receivable Accounts Payable QuickBooks Enterprise Outlook Customer Service Experience Accountant January 2011 to November 2015 Company Name － City , State Processed accounts receivables payments received by ACH, Lockbox, Credit Card and Checks. Maintained all banking activity. Documented all loan and other payments to the proper G/L Accounts. Review and maintain all positive pay processing with the bank. Review and processed accounts payables reports. Processed all accounts payables by check, domestic and international wires, ACH, and credit card. Reconcile all bank statements. Maintained all credit card activity for all credit card holders, documented transactions to the proper G/L Accounts. Calculate and process all Sales quarterly commission reports. Review and complete all credit checks and reference checks on new customers. Maintain and file the quarterly reports for the Job Development Credit with the State of South Carolina. Order passports and Visa's for international travel. Accounts Receivable Clerk January 2008 to January 2010 Company Name － City , State Performed data entry. Processed accounts receivable payments. Reconciled delivery driver's cash and checks with daily invoices. Corresponded with customers through email and phone calls on overdue invoices. Sent bi-weekly and monthly statements. Created and maintained monthly inventory depletion and sales reports to suppliers. Balanced and solved problems with customer's accounts. Filed customer and suppliers invoices. Ran daily trial balance. Ran the end of day closing reports. Mortgage Underwriter January 2006 to January 2008 Company Name － City , State Processed new residential mortgage loan submissions. Provided clear and consistent written and verbal communications with customers/clients. Provided a strong analytical aptitude for reviewing credit reports, bank statements, preliminary title reports and appraisals. Corresponded with customers, loan officers, and account managers for information needed. Commercial Auto Underwriter January 2004 to January 2006 Company Name － City , State Processed new business commercial auto applications and issued endorsements. Performed data entry, reviewed applications, loss runs and driving records. Provided clear and consistent written and verbal communications with customers/brokers. Gail L. Lugo Page 2 864-472-7092. Personal Auto Underwriter January 2001 to January 2004 Company Name － City , State Processed new business, renewals and endorsements. Performed data entry, reviewed applications, loss runs and driving records. Processed account receivable premium checks for insurance premiums. Consistently resolved and answered customer concerns and questions by properly and promptly reviewing policies, endorsements and premium payments. Claims Examiner January 1983 to January 2001 Company Name － City , State Trained coworkers on multiple tasks and administrative functions. Reviewed medical records and made decisions regarding disability payments. Performed data entry. Created, designed and maintained various insurance documents which complied with Truth and Lending regulations. Responded to and resolved all customer inquiries via telecommunications and written correspondence. Developed and maintained measures of self-directed team performance which improved workflow. Consistently exceeded company goal of required number of paid claims per hour. Performed journal entries and ledger postings. Reconciled bank statements, budget accounts, and accounts receivable/payable records. Rapidly promoted from Level I to Level III within a one-year period due to excellent work performance. Education Computer Applications Specialist Certificate Program : 2008 Martinez Adult Education, Business Training Center － City , State Skills accounts payables, accounts receivables, Accounts Payable, Accounts Receivable, administrative functions, trial balance, banking, budget, bi, closing, Computer Applications, Credit, clients, Customer Service, data entry, delivery, driving, email, insurance, inventory, ledger, Access, Excel, Outlook, PowerPoint, Word, mortgage loan, Enterprise, policies, QuickBooks, Sales, sales reports, telecommunications, phone, workflow, written

ACCOUNTANT

PATIENT ACCESS REP Summary Dependable Computer Application Analyst, with comprehensive experiences diagnosing and troubleshooting Network, hardware and desktop issues; tracking and evaluating IT infrastructure incidents; and diverse industry experience in health care and government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences and troubleshooting in distributed multi-tier environments. Advanced skills using Epic medical software to register patient and train doctors and nurses on inputting medical information into the Epic system. Accomplishments Epic Pelican Project team member for LSU Medical Science Center . Domain system at FMOL Health System combined Worked with the Epic software Go-Live team to troubleshoot Acted as the lead Application Analyst for LSU Medical Science Experience Patient Access Rep 03/2015 to Current Company Name City , State Responsible for obtaining complete and accurate demographic Enters data in computer thoroughly on patients.. Notifies patients of co-payments, deductibles or deposits. Train new employees on how to navigate Epic software. Geek Squad Consultation Agent 06/2014 to 03/2015 Company Name City , State Diagnosed and Resolved clients computer problems Upgraded hardware/software on clients computers Knowledge and skills of Microsoft Operating Systems. Removed viruses and malware from clients computers Technical Support Specialist 09/2013 to 12/2013 Company Name City , State Demonstrated advanced product knowledge with AT&T products. Open and manage trouble ticket system for all issues. Patient, courteous and friendly with customers at all times.. Abide by and supported management directives. EHR Application Analyst 10/2011 to 03/2012 Company Name City , State Worked closely with the medical staff to assure Epic access. Supported End users locally and remotely with technical issue. Worked with the Epic go-live team and staff to implement Epic. Troubleshoot any issues that arise, assured all interfaces work. Computer Analyst 02/2009 to 12/2011 Company Name City , State Provided primary technical support to over 5,000 staff. Trained employees and updated new training documentation. Setup new accounts for the doctors and employees. Strong clinical back ground using Electronic Medical Records Computer Asst/Functional Adm. 06/2001 to 03/2007 Company Name City , State Resolved computer desktop and laptops issues. Knowledge and skills using Remedy and FootPrints. Led the team morning meeting to update IT management team. Recommended new software to management as needed. Education Bachelor of Science : Computer Information Systems Telecommunication Systems Support 2008 Tulane University City , State , USA Associate of Science : Computer Network Engineering 2002 Delgado Community College City , State , USA Military United States Navy (Veteran) Honorable Discharge Technical Skills System Software: Adobe Dreamweaver, Skills monitoring daily production runs, for technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation and maintenance of software. Skills in Electronic Medical Records, Adobe Flash, Help Desk software, HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word. Network Support: Installed and provided day-to-day end user support of local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems. Researched, tests and document network (LAN/WAN/Enterprise) operating system, application software products, and peripheral hardware. Installs software and hardware in order to manage, monitor and support extensive computer network. Assisted in monitoring performance and efficiency of an enterprise network, understand protocols TCP/IP. Active Directory. Database: Epic and IBM Database programming skills, documentation, HTML Website Design, trained professional and users on the system, document programming efforts, Maintenance utilities, performed system programming support to run jobs and troubleshoot issues. storage area networks skills, Communication Skills: Excellent verbal and written communication skills with emphasis in customer support, including experience handling difficult customers and conflict resolution. Excellent interpersonal skills and the ability to work collaboratively in team environment. Capable of seeing and managing project through from start to finish. problem-solving skills. Certification: Candidate Project Management Professional (PMP)

AGRICULTURE

ACCOUNTANT II Professional Summary   Highly analytical, results-driven tax accounting specialist who works quickly and accurately under tight deadlines. Extensive knowledge of [Software program] . Skills Account reconciliation specialist Advanced bookkeeping skills Self-motivated professional Budget analysis Strong communication skills Superior attention to detail MS Office Suite Work History Accountant II , 09/2013 to Current Company Name – City , State Individually responsible for creating Standard Operating Procedure manual for Accounting department which is currently being used by the employees, new hires, executives and internal as well as external auditors. Solely responsible for creating and maintaining a monthly Statistical report that is generated through various banking transaction types, such as deposits, withdrawals, payments, different types of loans booked, transfers and the factors affecting membership at the Credit Union. I also analyze the report, looking for possible errors, researching the solution to the errors, correcting the errors and preparing the final report which is reviewed and utilized by the Board Members, the CEO and other senior staff members to make executive decisions. Responsible for reconciling and monitoring complex General Ledger transactions affecting assigned accounts, researching the differences and communicating outstanding items to appropriate personnel. Responsible for ensuring expenses are coded to appropriate General Ledger accounts and that payments are submitted to vendors in a timely manner. Responsible for developing and establishing procedures to ensure adequate controls for accounting functions are met. Responsible for maintaining Troubled Debt Restructured (TDRs) files for auto loan, credit card loan and mortgage loan accounts and for making necessary journal entries to record the recoveries in the books. Responsible for recurring journal entries. Responsible for maintaining accounting records and reports to ensure compliance using current GAAP principals and company policies. Human Resources and Compliance Assistant , 09/2011 to 08/2013 Company Name – City , State Assisted HR Generalist in structuring and implementing new procedures and policies for benefits, incentives and new hires. Maintained HR files and personnel files for 110 employees. Assisted HR Generalist in new hire orientation. Processed payroll for 110 employees in bi-weekly basis and prepared monthly, quarterly and yearly payroll report. Updated Compliance programs on regular basis. Maintained, assigned and tracked progress of completed course work for approximately 110 employees and 6 executives using the Better Value and Service (BVS) Learning Management System. Worked with Human Resource Specialist, Training Manager and department managers to ensure staff needs are met in line with compliance department's strategic goals and federal regulatory requirements. General administrative support to the Compliance/Training Manager to include gathering statistical data and the filing of various required regulatory reports. Track, record, and audit member accounts for money laundering or other suspicious account activities through use of Verafin automated anti-money laundering software. Accounting Assistant , 10/2010 to 08/2013 Company Name – City , State Responsible for entering approved bills into accounting system and processing checks, Automated Clearing House (ACH) and Electronic Funds Transfer (EFT) to make payments. Responsible for maintaining vendors' and accounts payable records including 1099's and W-9's. Responsible for preparing weekly reimbursement vouchers for business expenses and in charge of Corporate Visa Accounts for managers, executives and board members. Responsible for processing Share Drafts and Daily Balancing of ending cash totals for all the branches. Provided back up support to all the accountant positions and assisted with accounting department projects as needed. Education Bachelor of Science : Accounting Business Administration , 5 2011 University of Maryland University College, Shady Grove Center - Accounting Business Administration Associate of Arts : Business Management , 5 2009 Montgomery College - Business Management Affiliations Volunteered at the Cherry Blossom Festival 2012 - 2013 Association of Government Accounting (AGA) Scholarship Recipient 2010 Student Council Member, Universities at Shady grove 2009 - 2011 Skills Accounting, accountant, Accounting Software, accounts payable, administrative support, banking, benefits, bi, Credit, Electronic Funds Transfer, filing, General Ledger, Human Resource, HR, MS Access, MS Excel, money, MS Power Point, MS Word, payroll, Peachtree, personnel, policies, progress, QuickBooks, reconciling, researching, Sage, strategic

ACCOUNTANT

BILLING SERVICES ASSOCIATE Professional Summary Detail-oriented and versatile government, commercial, and non-profit billing professional with proven ability to efficiently manage multiple assignments while meeting strict deadlines. Excels at cultivating and managing internal and external client relationships. HIGHLIGHTS Exceptional verbal and written Proficient with Microsoft Office Suite communication with all executive levels (including SharePoint) and PeopleSoft Dedicated to process improvement High customer service standards Meticulous attention to detail Time management and positive attitude Work Experience Billing Services Associate September 2012 to Current Company Name Oversee all aspects of billing operations performed by the Office of Society Services (OSS) staff including, invoice generation and distribution, payment processing, and retention of related records. Serve as the subject matter expert on the systems used to process billing services including netFORUM, LaserFiche, Media Services Group (MSG) Ad Manager, Elan Web, and train other staff in the use of these systems. Work closely with Accounts Receivable and Tax Office to resolve any issues with invoicing and collecting revenue for ACS products and services. Provide general customer support via phone and email as needed based on operational levels, and serve as primary point of contact when OSS manager is out of the office. Distributed daily batch workload to team within 24 hours of receipt and assign deadlines to meet service level agreements. Worked with internal business units to resolve billing discrepancies in a timely manner. Established reasonable deadlines for billing orders and worked with staff to ensure targets were met. Leading this effort, the team's average completion rate was 94% for the year 2014, representing an improvement over the year 2013 rate of 84% and well in excess of the established baseline of 75%. Exceeded expectations of providing resources and training to the OSS team to accomplish assigned billing tasks for ACS publications, publications' advertisement, and other miscellaneous billing. Once became knowledgeable of all billing processes and systems utilized, department operations were streamlined and documented through Standard Operating Procedures (SOPs). Created a service level agreement spreadsheet on SharePoint to summarize the measures of each billing service/project. Was awarded in September 2014 for supporting the transition of a billing project known as ACS AuthorChoice. This required working closely with the Publications department in the Columbus, OH ACS office to build the transition plan, including creating workflow charts and customizing sales transaction reports. Introduced new Records Retention/Scanning service to the Office of Society Services in January 2015. Formulated idea of the OSS staff offering to scan documents/agendas for the entire ACS organization to reduce office clutter and to convert hard copies into digital format. The first test run for a Membership business unit was successful and reduced offsite storage fees in half. Client Accounting Coordinator July 2007 to July 2012 Company Name Manually generated, reviewed, and processed 70+ government and commercial client invoices on a monthly basis utilizing Maconomy X accounting system. Types of contracts for billing included T&M, CPFF, FFP, and Cost Reimbursement. Interfaced daily with Project Managers to ensure final invoices were in compliance with appropriate contract guidelines and regulations. Reviewed and included supporting documentation with invoices, such as expense verification, activity reports, and budget summaries. Processed write-offs and recorded journal entries. Prompt turnaround time with processing invoices once approvals were received from Project Managers Assigned turnaround time for processing invoices after receiving edits from Project Manager was 24 to 48 hours, but consistently prepared final invoices within the same day of receiving approval. Provided with the opportunity to prepare budget trackers, which was originally prepared by the Senior Contracts Administrator. Because of the ability to learn the manual billing procedures and accounting system in a very short period, was assigned to complete monthly budget trackers to include with invoices. Nominated and received the June 2011 Employee of the Month award. Established high credibility with Project Managers, which allowed them to ask for assistance with other aspects of finance (acted as liaison between Project Managers and Accounts Payable/Receivable). Internet Billing Coordinator May 2005 to July 2007 Company Name － City , State Managed 45 federal government agencies ensuring their internet billing and account information were presented accurately every month. Audited accounts to ensure the nodes were attached to the correct mobile telephone numbers. Researched and evaluated options for meeting user needs with the internet billing system, and guaranteed that system requirements were identified and incorporated successfully. Assisted in recuperating lost revenue. Processed exceptions (missing and/or incorrect data) to guarantee that customers were correctly invoiced through the internet system in order for companies to receive payment for services rendered. Proactive in supporting Account Managers, Consultants, and Account Liaisons with internet billing concerns. Answered internal business units' questions and resolved situations regarding the internet billing analysis system in less than one hour time frame. Conducted one-on-one training sessions on how to utilize the billing system and download multiple reports and invoices. When necessary, would attend conference calls with account liaisons and clients to help with internet billing issues. Received 2006 Excellence Award, in which was nominated by team members. Consistently implemented new ways of resolving customer concerns and shared those ideas with the internet billing team. Senior Customer Service Representative December 2003 to April 2005 Company Name － City , State Provided world classcustomer service taking inbound calls from customers while meeting productivity and quality standards. Resolved customers' issues on first-call basis, including handling escalated concerns and follow up if needed. After nine months in position, started taking escalated calls in manager's queue. Served as acting manager handling escalated customer concerns for two hours or more per day. Processed team credits and holds on customer accounts. Evaluated customer billing statement credits to ensure they were valid and approved promptly. Assigned to assist new employees at the Practical Assessment Center. Chosen to train 20 new employees on product knowledge and quality call flow before they transitioned onto their new team. Monitored live calls twice per week for quality assurance and provided feedback after each monitoring session. Education BBA : Business Administration , 2003 Temple University － City , State Business Administration Skills accounting, Accounts Payable, Accounts Receivable, Ad, ask, billing, billing system, budget, charts, Contracts, client, clients, customer service, customer support, documentation, email, finance, frame, government, invoicing, Office, OSS, processes, Publications, quality, quality assurance, receiving, sales, Scanning, service level agreement, service level agreements, spreadsheet, Tax, telephone, phone, workflow

PUBLIC-RELATIONS

AVIATION SUPPLY TECHNICIAN Summary I am a Supply Chain and Operations manager with invaluable knowledge of managing projects, resources and staff in an effective and efficient manner. I am highly focused with a comprehensive understanding of operations management, contracting, logistics, procurement, and supply chain. I have a consistent and proven track record of successfully employing the best practices that improve efficiency, reduce operating cost while increasing performance within a budget. I am committed to identifying and implementing continuous improvements in operations. I am currently looking for a new challenging position. A position which will make the best use of my existing skills and experience and also further my personal amd professional development. Highlights Strategic planning Global and strategic sourcing Negotiations expert Procedure development Analytical Personable Team building Cost reduction and containment Multi-site operations Process improvement strategies Inventory control Initiative and leadership Contract management Manage service relationships Productivity improvement specialist Flexible Dedicated Microsoft Office Suite expert Troubleshooting and problem solving Contract review and recommendations Client relationships Budget development Prepare reports, charts, and brriefings Skills Full understanding of all applicable policies, procedures, rules, and regulations. Strong knowledge of Supply Chain Management fundamentals Strong knowledge of interfacing departments' processes and priorities Uses focused listening to understand others' perspectives Learns new informations and skills quickly Strong performance improvement and equipment reliability focus Demonstrated ability to apply applicable codes and regulations Demonstrates initiative and proven ability to effectively manage cost of a business Technical Proficiency in this assigned function and specialty Eleven (11) plus years of Supply Chain and procurement experience Accomplishments Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Lowered freight rates by 20% by negotiating with manufacturers and the transportation department. Increased the on-time deliveries by 30% within the first year of employment. Recipient of the New Orleans Federal Executive Board's Distinguished Service Award for outstandingAdministrstive Support Achievement Award in May, 2011. Experience Aviation Supply Technician July 2011 to December 2014 Company Name － City , State Mobility Transportation Specialist July 2011 to December 2014 Company Name － City , State Reviewed new customer orders and requests and manually entered data into a centralized database. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Negotiated contracts with outside providers to minimize costs to the company and customers. Oversaw scheduling for the day-to-day activities of 10-15 transportation employees. Manually created shipments, assigned carriers and dispatched shipments. Forwarded client-related quality and service issues to the appropriate manager for resolution. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Coordinated rush orders and order changes. Resolved problems for customers, warehouses and carriers. Acted as a liaison between logistics, carriers and customers. Coordinated returns between origin and interim transportation departments. Wrote weekly and monthly global transportation reports. Produced bills of lading and updated shipment status information. Monitored shipments to guarantee on-time delivery. Completed all necessary customs documents and other paperwork. Oversaw the organizing and product storage in stockyard areas. Drafted reports every day to present accomplishments and progress to management. Exhibited strategic leadership and foresight in support of long-range sales growth. Built partnerships with local organizations to increase company offerings and improve services. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Prepared invoices for all customers in the logistics department at the end of every month. Program Support Clerk March 2010 to July 2011 Company Name － City , State Movement Control Coordinator June 2010 to August 2010 Company Name － City , State Letter Carrier September 2009 to March 2010 Company Name － City , State SUpply Chain Management Technician/ Aircraft Maintenance July 2003 to July 2009 Company Name － City , State Education MBA : Management , 2014 University of Phoenix － City , State , United States BBA : Integrated Supply Chain and Operations Management , 2012 University of Phoenix － City , State , United States Coursework in Business, Management and Communications Coursework in Business, Supply Chain management High School Diploma : 2001 St. Augustine High School － City , State , 70119

AVIATION

SALES Summary OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing and sales Scanners Telephones and voice mail. Experience Sales Mar 2015 to Current Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to 3 staff members. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 14 customer sales per day. Trained new employees on company customer service policies and service level standards. Sales Consultant Jan 2014 to Mar 2015 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products. Close register. Stand on feet for long periods of time. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Attended team meetings each month to voice concerns and offer constructive feedback to others. Team Member Jan 2013 to Jan 2014 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints. Handle large amounts of cash throughout the day. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Do prep work and stock supplies. Sanitize and keep cleanliness in order. Close register, and dining area. Sweep, mop and stock for next shift. Stand on feet for a long amount of time. Office Clerk Jan 2012 to Jan 2013 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Handled incoming and outgoing correspondence, including mail, email and faxes. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Compute, record and proofread data and other information, such as records. Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute. Open, sort, and route incoming mail, and prepare outgoing mail. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands. Inventory and other materials, supplies, and services. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Education High School Diploma 2014 Gateway High School － City , State Languages Fluent in Spanish Skills Business correspondence Excellent communication Customer satisfaction Customer satisfaction Customer service Customer service Database Email Expense reports Faxes Facsimile Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites

SALES

SALES ASSOCIATE Summary Courteous and dependable sales accociate, skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.   Highlights 65WPM 80-90% Accuracy 10 Key Calculator Smart Phone and Tablets Microsoft Windows 95/98/XP/Vista MAC Word, Excel, Publisher, Outlook, Internet Browsers (i.e., Internet Explorer, Fire-Fox, Google Chrome, etc.) Superior communication skills Dependability Staff training and development Superior organization skills Interpersonal abilities Initiative and problem-solver Experience Company Name City , State Sales Associate 01/2015 to 10/2015 Actively acknowledged, greeted and assisted customers in the store. Provided accurate product information. Maintained working knowledge of stores policies and procedures. Met and exceeded sales goals. Assisted supervisors to identify and resolve issues in the store. Trained new employees on company customer service policies and service level standards. Company Name City , State Personal Health Care Assistant 03/2011 to 02/2015 Daily job responsibility preformed through out the work shift include Clean, sanitize, and organize. home to ensure a sterile and healthy environment for my client. Prepare meals, attend to errands, provide. transportation to and from health care provider. Provide assistance with day to day hygienic needs. Company Name City , State Sales Associate/Key Cashier Lead 06/2010 to 01/2011 Daily job responsibility preformed through out the work shift include delegate daily duties for associates, opening and closing money tilts, counting and resetting money podium, evaluating associates performance, auditing tilts, ensuring associates completed daily work duties and tasks, delegating breaks. Check and ensure associates quality of work is satisfactory and correct. Assisting with replenishing, cleaning, organizing, the store to ensure a functional and efficient operation. Communicate with customers, associates, and other individuals to address questions or concerns. Perform basic office duties such as complete and file reports and other paper work, answer and direct telephones calls and relay messages. Company Name City , State Explorer 06/2008 to 03/2011 Answered telephones, directed calls and took messages. Compiled, copied, sorted, and filed records of office and other activities. Operated office machines, such as photocopier, scanners, fax, voice mail systems and personal computers. Computed, recorded, and proofread data and other information, such as records or reports. Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer. Opened, sorted and routed incoming mail, answered correspondence, and prepared outgoing mail. Reviewed files, records, and other documents to obtain information to respond to requests. Education GED : General Education Studies 2011 Del Sol High School , City , State General Education Studies Personal Information AREAS OF STRENGTH: Customer service oriented and able to interface effectively with all levels of administration and staff. Able to organize/prioritize work and take on responsibilities with little supervision. Self-motivated and able to work independently. Skills Time management Leadership Mathematics Word processing

SALES

VICE PRESIDENT, DIRECTOR OF CLIENT SERVICES, DIGITAL Summary Creative, hands-on Marketing professional with experience across industries including Consumer Packaged Goods, Human Resources, Financial Services and Information Technology. Able to communicate effectively as a liaison between creative, technical and business personnel. Demonstrated success in solving communication and technical problems through creative solutions. Recognized for streamlining processes and fostering teamwork. Expertise includes: Brand Management Copywriting Interactive Marketing Web Design Collateral Development Business Development Project Management Client Relations Special Events Planning Highlights Account management Direct marketing campaigns Mobile marketing Superior writer and editor Cross-functional team leadership Customer service-oriented Digital advertising Project management Go-to-market strategy development Competitive analysis Experience Vice President, Director of Client Services, Digital Oct 2005 to Current Company Name － City , State Increased revenue by [Number]% through product improvements. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Spearheaded the creation of blogs and social media content. Evaluated return-on-investment and profit-loss projections. Collaborated with marketing and communications teams on standardization, design and production of marketing materials. Promoted brand awareness through SEO optimization and attractive web design. Wrote creative and engaging briefs for internal and external agencies. Account Manager Jan 2004 to Current Company Name － City , State Facilitated multiple marketing and promotional engagements for CPG clients. Evaluated performance of online campaigns and optimized effectiveness. Formed relationships with and ensured the appropriate participation and satisfaction of key client stakeholders. Clients included Cadbury Adams, Church & Dwight, Manischewitz and Johnson and Johnson. Managed aspects of a major national campaign involving radio, print, concert tours and Internet extensions for Dentyne in conjunction with Clear Channel Entertainment. Coordinated development of interactive media and print advertisements including FSIs. Established website performance benchmarks, dashboards and methodologies for usability testing and trend analysis. Supported Yahoo and AOL online campaigns which contributed to a 300% increase in traffic to the brand website. Identified and created strategic partnerships for Internet-based promotions, offline events and sweepstakes. Account Manager Oct 2005 Company Name － City , State Facilitated multiple marketing and promotional engagements for CPG clients. Evaluated performance of online campaigns and optimized effectiveness. Formed relationships with, and ensured the appropriate participation and satisfaction of key client stakeholders. Clients included Cadbury Adams, Church & Dwight, Manischewitz and Johnson and Johnson. • Managed aspects of a major national campaign involving radio, print, concert tours and internet extensions for Dentyne in conjunction with Clear Channel Entertainment. • Coordinated development of interactive media and print advertisements including FSI's. • Established website performance benchmarks, dashboards and methodologies for usability testing and trend analysis. • Supported Yahoo and AOL online campaigns which contributed to a 300% increase in traffic to the brand website. • Identified and created strategic partnerships for internet based promotions, offline events and sweepstakes. Director of Marketing / Content Manager Jan 2001 to Jan 2004 Company Name － City , State Conceived, implemented and maintained the company's web strategy. Developed targeted collateral for the sales team. Expanded brand recognition through Internet, media and mailing campaigns. Formulated effective responses to emerging competitive challenges such as customer consolidation and increasing use of web-based technologies. Researched and responded to RFPs, which established dialogue between the company and potential clients. Designed and delivered company website, copy and logo and standardized the company "look and feel" across marketing initiatives. Developed prototype web portal application as a marketing tool. Technical Marketing Manager Jan 1998 to Jan 2001 Company Name － City , State Managed all collateral for the Financial Services business unit via the Intranet. Customized web-based solutions to support marketing initiatives. Assisted other business units in developing their information management processes. Worked with team to develop Point Of View documents central to differentiating the company in the marketplace. Built and maintained web-based reference tool using HTML, Active Server Pages, VBscript, Javascript and CSS. Reduced e-mail "spamming" and improved effectiveness of organizational communication channels through developing and implementing web-based newsletters. Coordinated strategic project initiatives across offices and teams. Modeled a process for tracking, updating and utilizing client reference-ability data. Education BA , Communication Rutgers University － City , State , US BA in Communication, Rutgers University, New Brunswick, NJ, December 1997 ORGANIZATIONAL MEMBERSHIPS Founding Father of Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter Accomplishments Creative, hands-on Marketing professional with experience across industries including Consumer Packaged Goods, Human Resources, Financial Services and Information Technology. Able to communicate effectively as a liaison between creative, technical and business personnel. Demonstrated success in solving communication and technical problems through creative solutions. Recognized for streamlining processes and fostering teamwork. Expertise includes Affiliations Founding Father of Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter Skills Marketing, Clients, Account Manager, Increase, Interactive Media, Promotional, Satisfaction, Testing, Usability, Usability Test, Usability Testing, Web Based, Web-based, Prototype, Prototypes, Sales, Sales Team, The Sales, Web Portal, Active Server Pages, Css, Financial Services, Html, Intranet, Javascript, Organizational Communication, Solutions, Technical Marketing, Vbscript, Brand Management, Business Development, Client Relations, Copywriting, Human Resources, Liaison, Project Management, Web Design

DIGITAL-MEDIA

MANAGER AND EXECUTIVE CHEF Profile Results oriented manager who thrives in fast-paced, competitive environments is seeking position offering opportunities for new professional and personal challenge. Self starter with a positive, can-do attitude who is driven to learn and succeed. Areas of Expertise Inventory control Expense control Supervision and training Strong presentation skills Sound judgment Computer-savvy Process improvement Team building Staff motivator Business recovery and sustainability Conflict resolution Media marketing Cost reduction Budget allocation Diverse management experience Natural leadership Staff training Supervision and training Skilled negotiator Calm under pressure Complex problem solving Inventory control Adaptable Exceptional time management skills Operations Start up Performance evaluations Employee Scheduling Professional Experience Manager and Executive Chef October 2014 to Current Company Name － City , State Continually monitor all Rochester University Fraternity house kitchens and take appropriate action to ensure food quality, service standards, policies, and sanitation standards are consistently met. Assign tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Performed kitchen walk-throughs to gauge timeliness, performance and excellent service quality. Monitor budgets of all Rochester University Chefs on campus Manage and approve all inventories and budgets related to all culinary areas on campus Manage, plan, and oversee all culinary campus events Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Designated by Rochester University to be primary competitor to represent Rochester University in all culinary competitions Sous Chef October 2013 to June 2014 Company Name － City , State Approved procurement requests for banquet products Managed and updated day to day database of personal and existing recipes Budgeted food orders and products to maximize company profitability Maintained standards and responsible for all kitchen operations, banquet events and buffet lines Responsible for daily set up of all stations General Manager/Executive Chef September 2012 to October 2013 Company Name － City , State Advanced 30 year family owned non- profitable restaurant to lucrative, thriving business now known as "Local's Favorite" Personally acknowledged in the local Sun News, Myrtle Beach Tourist magazine, culinary and tourist websites as "Top 100 Myrtle Beach Chefs" in over 3,000 existing restaurants Designed, created, and implemented new restaurant and catering menus consisting of self-created recipes Scheduled and managed all catering events Reviewed and approved all food and beverage billing invoices and expense reports Monitored, budgeted inventory and expenses Managed day-to-day tactical and long-term strategic activities Scheduled and directed staff to maximize productivity Identified key growth opportunities through implementation of promotional events Hired and trained staff of over 20 for food and beverage preparation and approved payroll Reduced total operating costs while utilizing online tools such as Quicken Coached and mentored 25 employees and staff members by offering constructive feedback and taking interest in their career growth Chef De Cuisine and Sous Chef December 2010 to September 2012 Company Name － City , State Successfully and simultaneously worked with Owner and Executive Chef Ernest Bledsoe to successfully manage both restaurants Recruited and hired 20 new staff for each restaurant Inventoried, compiled and maintained records of food use and expenditures Ensured minimal product shrinkage and secondary use of products to avoid waste Managed food and produce receiving process with 100% accuracy. Led and motivated all restaurant personnel to be successful Trained new staff on cleaning and preparing various foods for cooking and serving Created special menu items and event menus Planned and prepared food for parties, holiday meals, special functions, and other social events Instructed other cooks in the preparation, cooking, garnishing, and presentation of food Sous Chef April 2010 to December 2010 Company Name － City , State Performed in a high volume kitchen under Executive Chef Frank Lee Supervised, coached and trained kitchen personnel, prep cooks and line cooks in the preparation, cooking, garnishing, and presentation of food. Executed various kitchen stations including meat, fish, grilling and saute while preparing fine dishes and special diet entrees Often switched between positions as Sous Chef to any other necessary Chef position mid shift to support changing needs of kitchen and staff Supervised and coordinated activities of cooks and workers engaged in food preparation Placed daily food orders Kitchen Manager July 2008 to April 2010 Company Name － City , State Scheduled kitchen and service staff Monitored safety, sanitation, and food preparation Inventoried food, supplies, liquor, beer and wine on daily basis Revised and organized kitchen procedures to optimize work flow Internship for Associate Degree in Culinary Arts January 2008 to June 2008 Company Name － City , State Skilled and proficient at all stations including prepping, sautéing, grilling before end of internship Served an average cover count of 300+ per night Obtained firsthand experience with international, European, and French Cuisine Interned during the 5th year of winning Charlotte Restaurant of the Year Education Associate Degree : Applied Food Science and Culinary Arts/Food and Beverage Management , May 2008 Johnson & Wales University － City , State , GPA 3.4 GPA: GPA: 3.4 Certification : Food Safety and Sanitation , 2008 Johnson and Wales － City , State Certification : National Beverage Service and Bartending , 2008 Johnson and Wales － City , State Affiliations Future Business Leaders of America Scholarship Federal Work Study Program Award Johnson and Wales Achievement Scholarship Skills Budgeting, Multi-Business Operations Management, New Business Development, Profit Generation, Food Safety, Quality Management, Customer Relations, Vendor Negotiations, Vendor Partnerships, Time and Resource Optimization, Inventory Control and Management, Weekly Payroll, Policies, Safety, Work Flow

CHEF