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HR GENERALIST Summary A people-oriented, results-driven professional with outstanding communication skills. Extensive experience delivering top-quality solutions for high-profile clients. Seeking to obtain a position which would allow me to apply my current knowledge, obtain new information and grow with a company. Highlights Word, Excel, PowerPoint, Darwin, Act, Attendance Advisor, ERP/AS400, HRIS, ADP Payroll, Paycor, Internet Explorer, Outlook, Kronos, IFAS, PeopleSoft, Epicor, Winpak, E2, WASP Accomplishments Created and implemented Employee Requisition Procedure Developed and executed Employee Internship/Co-Op Program Experience HR Generalist Sep 2014 to Current Company Name - City , State Built the department from the ground up as the first HR person. This involved putting policies and procedures in place to ensure compliance with State and Federal law. A significant amount of time and energy has been spent building relationships with Management and employees. Provide advice and consultation to Supervisors and Executive Management for all employment related matters. Administer employee benefits, payroll, workers compensation, FMLA and personal leave, unemployment and training. Conduct workplace investigations from beginning to end. Ensure compliance with ACA. Facilitate employee engagement. Recruit for open positions, conduct employee onboarding, and exit interviews. Provide weekly and monthly reports to Managers and Executives. HR Representative Jul 2014 to Aug 2014 Company Name - City , State Administer employee benefits, unemployment, FMLA and short term disability leaves. Process wage progressions and revise manpower report on a weekly basis. Provide advice and recommendations to managers relating to employee conduct, performance improvement, disciplinary actions and terminations. Conduct grievance meetings with union representatives. Keeping an open line of communication with employees, managers and union representatives is a vital component of this position. Human Resources Coordinator Mar 2014 to Jul 2014 Company Name - City , State Process HR transaction requests from Chrysler facilities around the U.S. and Canada into the PeopleSoft HR system. Responsible for ensuring each request is complete and is compliant with the organizations SOX guidelines. HR Generalist Nov 2013 to Feb 2014 Company Name - City , State Update employee attendance and issue disciplinary action as necessary. Schedule and conduct hearings for employees in order to determine higher levels of discipline in relation to attendance and code of conduct violations. Conduct workplace investigations in response to employee complaints. This requires interviewing the claimant, accused, witnesses, collecting documentation, creating investigative reports and making recommendations for a plan of action. Recruit for open positions, process new hire and termination documents. HR Representative Jul 2012 to Sep 2013 Company Name - City , State Administer workers compensation claims, unemployment claims, wage progression, employee evaluations, exit interviews and leaves of absence (family medical, personal and short term disability). Assist with updating the attendance system, earned personal days, grievances, employee benefits and 401k. Update manpower report weekly and release to management. Recruit open positions. Conduct new hire orientations. Familiar with union contract. Work closely with union representatives and managers. HR Manager Jan 2002 to Jul 2012 Company Name - City , State Provide advice and consultation on employment related matters including federal and state employment laws, employee handbooks, disciplinary action and termination. Investigate and assist in resolving employee and client complaints. Serve as a liaison for clients in order to resolve complex human resources problems with creative solutions. Serve as a consultant for all human resources matters, including: unemployment, workers compensation, employee benefits, and employee perks. Oversee and administer all of the workers compensation claims from injury until they are closed by the workers compensation carrier. Direct benefits administration. Assist clients in writing and implementation of their employee handbook Ensure all HR items are completed as promised by the required deadlines. Post job openings, screen applicants, conduct interviews and provide recommendations for hiring decisions. Conduct new hire orientation and ongoing training. Strong communication with other departments is essential to ensuring all tasks are done properly and timely. Education MBA , HR Walsh College - City , State HR Bachelors Degree Walsh College - City , State Professional Affiliations 2014-Present Michigan Judo Development Association Board Member 2014-Present Certified Nage No Kata Instructor 2006-Present Society for Human Resource Management 1995-Present Volunteer Judo Instructor 1998-1999 United States Olympic Training Center Resident-USA Judo Skills ACA, ADP Payroll, AS400, benefits, benefits administration, consultation, ERP, hiring, HRIS, Internet Explorer, Kronos, labor relations, Excel, Outlook, PowerPoint, Word, organization development, payroll, PeopleSoft, personnel policies, recruitment, SOX, employee handbook

HR

CO-OWNER/EXECUTIVE CHEF Career Focus Performance driven administrative professional with extensive experience in purchasing and operations in support of top organizational objectives. Fourteen years' experience in purchasing, including project management of multi-sites with a diversified background in the food service industry, purchasing and construction. Intellectual as well as innovative and skilled at executing multi-projects in the most cost effective, time efficient, safe & quality producing manner. Recognized for the application of impressive research and forecasting skills that discover untapped profits and elusive resources. Summary of Skills Operations Streamlining Strategic planning Forecasting Process development  Product management Budget Management    Customer Service Client Relations Vendor Administration  Vendor Negotiations Account Management Creative Problem Solving  Accomplishments Earned “Top Performer” award in 2016 Professional Experience Co-owner/Executive Chef 03/2010 to 01/2017 Company Name City , State Successfully manage a café style restaurant, increasing sales through quality food, exceptional service and value. Plan menus, estimate food and beverage costs, purchase and maintain adequate inventory to meet needs. Assist in creating innovative marketing campaigns to increase visibility of the restaurant. Assist in hiring, training, directing and scheduling of employees. Manage financial areas including budgeting, cost control, payroll and general accounting. Keep abreast of all state and federal laws and regulations. Approved externship site to develop students to work within foodservice industry. Receiving Clerk/Purchasing Coordinator Director of Purchasing 02/2009 to Current Company Name City , State Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service. Build and maintain classroom recipes and create daily production templates within Food-Trak database to maintain production standards as set forth in corporate curriculum. Formulate supplier inventory and pricing database for LCB-Dallas utilizing the new BirchStreet ordering system. Create database production templates to procure weekly food orders to meet departmental needs. Continuously price-check various items available and received through multiple Avendra suppliers to ensure accurate and best pricing for like products. Determined recurring business needs and maintained necessary inventory levels. Monitored weekly, monthly and quarterly achievement goals. Divide food order accordingly to ensure complete and accurate deliveries per curriculum from multiple suppliers that guarantee adequate stock and optimal product freshness to meet student and special event production requirements. Receive, inspect and temperature check all deliveries; refuse any bad product, then date and stock items according to FIFO system. Organize storeroom and fill requisitions for classrooms following proper ServSafe food safety guidelines. Maintain appropriate receiving records within the database and excel that allow for quick independent cross referencing of purchase orders, departmental performance, and optimal cost accounting. Ensure all student supplies such as uniforms, textbooks and toolkits are managed month to month and are distributed accurately to provide accountability with minimal variance. Maintain adequate inventory to fulfill distribution requirements during and between each start. Conduct monthly inventory of all procurement stock. Build and maintain Vendor relationships. Provide exceptional service to students and co-workers. Listen and respond to customer requests or problems in a timely manner. Analyze and prioritize issues while maintaining focus on solving problems. Identify and implement new solutions to resolve problems successfully in a timely manner. Maintain a high standard of performance and accountability for timely completion of work assignments. Accept increasing levels of responsibility and perform additional assignments after expected work is completed. Develop and implement clear plans to accomplish specific objectives while prioritizing and making adjustments on the fly when needed to assure that activities and objectives are performed in alignment with critical needs and goals of department and curriculum. Catastrophe Insurance Claims Adjuster 01/2004 to 01/2009 Company Name State Outsourced through various insurance companies during catastrophe situations. Handled approximately 100-200 claims directly with the insured. This involves the ability to deal with people in high stress and anxiety situations using time management skills efficiently. Education Bachelor of Arts : Culinary Management September, 2012 LE CORDON BLEU COLLEGE OF CULINARY ARTS City , State Culinary Management Skills Food-Trak : BirchStreet : Word : Excel  

CHEF

ASSOCIATE CLAIM PROCESSOR/MEMBER SERVICE ADVOCATE Summary After 29 years' of working in an industry that puts people at the forefront of their business, I have a proven track record of building and maintaining relationships and an impeccable customer service background. My objective is to continue to put people first, build strong and long last relationships and to use my expertise in the customer service field, to give the customer an exceptional experience.  Skills Customer service Verbal and written communication Team collaboration Problem solving and decision making Strong Analytics Strong work ethic Working independently and in a team environment Strong leadership Interpersonal skills Experience 05/2013 to Current Associate Claim Processor/Member Service Advocate Company Name － City , State Receive calls from customers regarding coordination of benefits Respond accurately and promptly to customer concerns Update system with additional insurance information Initiate calls to providers to verify or request additional information required for accurate processing Keep records of customer transactions and detail comments of inquiries Organize customer inquiries to meet specific time frames Examine new claims for pertinent information required for initial claim entry. Evaluate and apply policies and procedures implemented for the processing of claims. Review and execute request from internal departments,  providing feedback on findings Research and execute adjustments on claims processed incorrectly Resolve claim suspends by using the proper reference guides and systems for resolution. Accountable for researching history records when determining claim processing issues and providing claim status to the lead processor and supervisor Review claims for Coordination of Benefits with Medicare, Medicaid, and other insurance carriers Collaborate daily with supervisor's, team leads and team members, to provide exemplary service to our customers 07/2011 to 05/2013 Claim Processor Company Name － City , State Evaluated new provider and customer claims for information required for processing. Identified claim discrepancies and determined appropriate resolution in processing. Determined if claims should be returned, denied, or adjudicated based on policy and procedure manuals. Trained temporary staff and new hire employees on claim processing, policies and procedures, and system applications. Provided feedback to management regarding the progress of temporary staff and new hires and gave additional training and assistance where needed. Reviewed and resolved claim inquiries regarding under/overpayments, benefits, pricing and rate issues. Manually priced claims based on provider contract and required information. Participated in and tested new systems during implementation and configuration of Highmark applications prior to turnkey. Evaluated and tested new or managed care software programs and development procedures used to verify that programs function according to user requirements. Performed plan testing and produced status updates to management. Systems used: TBS, BlueChip, IDM, ITS/Formats, BlueSquared, OCR. 07/2010 to 07/2011 Customer Service Representative Company Name － City , State Managed customer and provider calls regarding benefits, eligibility and claims. Reviewed benefits for understanding of applications and benefits. Requested identification cards and Certificates of Credible Coverage. Collaborated with providers in resolving claims issues in an effort to provide excellent service to our members. Provided timely resolution and callback to provider's and customers regarding concerns. Assisted members with online navigation of the BCBSDE website and assisted providers with NaviNet. Systems used: TBS, BlueChip, IDM, ITS/Formats, Avaya Phone system. 01/2008 to 07/2009 Team Lead/BlueCard Host Adjustments Company Name － City , State Provided subject matter direction to team members and assisted with complex claim issues. Educated team on new claim processes, new and updated procedures, and system updates. Performed audits on randomly selected letters sent to provider's. Provided assistance to the supervisor by managing workflow and delegating work based on expertise. Reported systems issues and benefit discrepancies to IT and configurations analyst. Developed and modified letters to providers and contacted Home plans regarding claim issues. Participated in compiling production reports and timesheets for management. Reviewed and responded to inquiries from providers and BlueCard plans requesting adjustments to claims that were underpaid or overpaid. Maintained production and quality standards. Systems used: WGS, Inter-plan Messaging, Facets, ETM, Ultera, NetWorx, Citrix. 04/2007 to 01/2008 EDI Enrollment Specialist Company Name － City , State Identified and resolved discrepancies on enrollment applications and group transmittals. Processed request for additions, changes, reinstatements, and terminations. Requested additional information as needed from marketing representatives, groups, and members. Analyzed group enrollment forms for rate and tier changes, and updated MHS, Facets, MSIQ, and SLIQ. 12/2005 to 04/2007 Underwriting Assistant Company Name － City , State Acted as a liaison to verify, research, track and monitor specific case issues. Prepared information into MGU from specific, aggregate, benefits, and census reports. Reviewed census, specific, and aggregate reports for correct calculations. Followed up with client request and acted as a liaison for the customer and underwriter. Provided support to underwriters in the quotation process for new business. Gathered and input data into Sales and Underwriting systems to monitor and track quote activity. Education and Training Present Behavioral Science Wilmington University Behavioral Science 1988 Accounting Franklin Morris Business Academy Accounting 1983 Diploma : General Studies John W. Hallahan Catholic High School General Studies Skills analyst, Avaya, Benefits, Citrix, client, direction, forms, IBM, insurance, letters, mainframe, managing, marketing, Messaging, SharePoint, navigation, OCR, Phone system, policies, pricing, processes, progress, quality, researching, research, Sales, supervisor, underwriter, Underwriting, website, workflow

ADVOCATE

ART TEACHER Summary Creative and caring leader who has earned trust and respect from students, colleagues and administration for 11+ years. Core Qualifications Student Centered Classroom Instruction Creative Lesson Planning and Curriculum Development Active Listening Skills Assessments Motivating Students and Classroom Management Develop Positive Relationships with Students, Parents and Staff Community and Family Involvement Leadership Organization Recruiting Professional Development Administering Meetings Coordinating and Implementing Activities Achievements Fundraising for American Cancer Society for 3 years as the RFL Coordinator Joseph B Whitehead Coca Cola Scholars Educator of Distinction Award in 2010 Outstanding Commitment to Education Service Award in 2010 NE Division Student Council Advisor of the Year Award in 2010 and 2014 Advisor of the Year in 2010 Student Council of the Year Award in 2015 Breast Cancer Survivor 2015 Professional Experience 09/2012 to 06/2015 Art Teacher Company Name － City , State Teaching 7th Grade Art, Art I-IV, Drawing, Painting, Ceramics, Sculpture and Concurrent Enrollment Intro to Art, Drawing, Ceramics and Painting. Planning, implementing and evaluating art curriculum for students of all levels. Giving directions and explanation related to lessons. Providing feedback, assessing and evaluating students throughout the lesson. Communicating with students and parents on student's progress, behavior and work habits. Managing disruptive behavior inside the classroom. Participating in professional growth opportunities and collaborating with staff or colleagues. 08/2006 to 06/2015 Community Education Director Company Name － City , State Providing administrative leadership to all Fund 04 programs such as ECFE, School Readiness, Youth and Adult Enrichment, Adults with Disabilities and Support Groups, GED Testing, Adult Basic Education, Aquatics, and Early Childhood Screening Developing and monitoring all Fund 04 revenues and expenditures. Hiring and supervising all Community Education staff. Providing leadership to Community Education Advisory Board. Supervising Community Education activities; organizing programs and services (both short and long term); recruiting, assigning, and reviewing staff. Coordinating fall, winter, spring, and summer Community Education brochures; marketing. Preparing annual state Community Education reports; Maintaining accurate and timely reporting to MDE. Attending workshops and seminars to benefit Community Education. 08/2005 to 06/2015 Student Council Advisor Company Name － City , State Supervising students in grades 7-12 who serve on student government. Planning and implementing community service projects and fundraisers. Coordinating and supervising school activities, pep fests, dances, etc. Administering weekly meetings Assisting with elections and scholarship applications. Attending NE Division Meetings and the State Convention. 08/2005 to 06/2015 Enrichment & Pool Coordinator Company Name － City , State Supervising the Pool, Lifeguards, Water Safety Instructors, and Swim Lessons. Planning and developing courses, programs and services for youth and adults. Participating in professional conferences, training programs, and continuing education as required. Identifying local interests and needs for youth and adults. Recruiting instructors and evaluating courses. Instructing after-school enrichment courses for youth. Education and Training 1996 Masters Degree : Curriculum and Instruction University of St. Thomas － City , State , USA Curriculum and Instruction 1992 Bachelor of Science : Art Education K-12 St. Cloud State University － City , State , USA 1989 Select One Moorhead State University － City , State , USA Graduate Level Art Courses University of Minnesota － City , State , USA Certifications Community Education Directors Licensure MN Teaching Licensure in K-12 Art Education Curriculum and Instruction Licensure Community Involvement Age to age Coordinator through the Northland Foundation. In 2013, I was asked to lead a community based group to find ways to bring youth and the elders of our community together. We have since started a Community Garden and are in the process of completing a historic walking tour of our town for all ages to enjoy. Community Cancer Walk Volunteer First Lutheran Church Member Volunteer Red Cross Volunteer Ice Box Days Volunteer Affiliations Minnesota Association of Student Councils (MASC) Minnesota Community Education Association (MCEA) National Education Association (NEA) Blandin Foundation Alumni Northland Foundation Youth in Philanthropy Mentor and Board Member Skills Administrative, Brochures, Budgets, Conferences, Hiring, Instructing, Leadership, Director, Managing, Marketing, Meetings, Motivating, Organizing, Recruiting, Reporting, Safety, Supervising, Training Programs, Workshops/Seminars

TEACHER

GENERAL MANAGER Summary I have strong marketing, and sales skills, with a Costumer Service background combined with over 10 years of Management. I am skilled with learning new concepts, I work well under pressure and communicate ideas clearly, and effectively. Demonstrated achiever of being responsible, punctual, and consistent with all company policies. Experience Company Name General Manager City , State Leading sales counselor for first consecutive 6 months. Voted best Customer Service Employee General Manager throughout district. Largest and Highest consecutive sales, revenue, generated employees. Developed and Promoted 5 company General Managers for La Fitness. Highest overall ranking V-Class numbers. Generated highest revenue based profitable New Jersey Club. Nominated for Customer Service General Manager of the Year. Achieved Senior/Regional GM. Responsible for training and development of Co-General Managers in North east region. Company Name September 2014 to January 2015 Feeder Driver City , State Must conform to all federal and state department of transportation qualifications. Ensure a safe and timely delivery of all UPS packages from hub to hub. Responsible for all customer pick up and deliveries. Company Name June 2014 to August 2014 Transport Driver City , State Pepsi Transport Carrier ·Transport Pepsi raw materials from hub to hub and key distribution centers. Adhere to all State and Federal DOT laws and regulations · Condition and maintain Driver, and Truck Safety. ·Report to upper management in delivery, pick-up, and business matters. Company Name March 2008 to June 2014 General Manager City , State Controlled all Business Operations of the Club. Researched and devised marketing, financial and feasibility reports concerning new business acquisitions and acquisition prospects. Maintain budget for past due accounts, manage payroll and supply margins and uphold company sales quotas. Initiated multiple joint ventures and corporate relations to increase monthly profits margins on customers business in the U.S. Key responsibility for consistent improvement of club sales and operations through effective strategic marketing. Established overhead budgeting system using Microsoft Excel to improve expense tracking. Increased sales by power point inside and outside marketing techniques, pursued corporate business through self generated business relations. Established reports to track profits and loss gains for regional clubs in North Jersey market. Develop all extracurricular sports programs for Corporate Office at the Club Level. Worked directly with Director of Sales and Director of Strategic Planning. Using independent discretion in maximizing profits, contain cost, and hold employees accountable. Company Name May 2003 to August 2008 Bay Delivery Driver City , State Worked consistently with Upper Management in major food accounts for retail and sale promotional distributions. Planned and managed all Pepsi Costumer Service Accounts. Ordered all retail Pepsi products for major food chains in Northern New. Jersey. Obtained company based CDL (class A) commercial driver license. Distributed all commercial Pepsi products through bulk Truck Loads. Educated customer service based seminars for new Pepsi employees. Delivered all products through company brand trucking. Company Name June 2006 to March 2008 Assistant General Manager City , State Assist General Manager with Sales, Marketing, Advertising, and employee Management. Focus on daily key performance indicators to drive profitability · · Work with Sr. GM with development of weekly game plans to ensure revenue is 5% higher then previous years bankable gross/eft · Demonstrate a positive attitude and ensure management along team members are providing the highest level of customer service, cleanliness by our club pride practice and financial performance. Decision making, problem solving, strategic planning, and data analysis skills. Company Name June 2005 to December 2005 SALES CONSULTANT City , State Generate Sales for company profit ·. Generate sales reports and understand critical numbers to impact your business. Embrace the role of "The Mayor" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests. Generate Sales for company profit , Generate sales reports and understand critical numbers to impact your business. Embrace the role of "The Mayor" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests. Knowledge within community events ensuring club participation and are actively involved in our community outreach program. Strong external relationships with local business owners and management. Company Name March 2003 to May 2005 Sports Director City , State Develop all extracurricular sports programs for Corporate Office at Club Level. Organized Basketball and Racquetball Leagues throughout North Jersey La Fitness locations. Analyzed all statistics, data, and systems of the sports programs. Implemented first company racquetball league program in North Jersey and Staten Island · Increased company league programs by 35% in first semester. Education Johnson C. Smith University 1996 Bachelor Of Science : Business Administration City , State Business Administration concentration in Marketing, and Sales Management. Skills Acquisitions, Advertising, budgeting, Business Operations, Customer Service, data analysis, Decision making, delivery, financial, General Manager, Director, employee Management, marketing, Microsoft Excel, Office, power point, payroll, problem solving, Safety, Sales, seminars, strategic marketing, Strategic Planning.

FITNESS

PRODUCTION ASSOCIATE Summary Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. Complimentary Close Sincerely, Signature The following application letter template lists the information you need to include in the letter you submit with your resume when applying for a job. Use the application template as a guideline to create customized letters to send to employers with your resume. Then review letter samples to get ideas on writing your own application letters. The first paragraph of your job application letter should include information on why you are writing. Mention the job you are applying for and where you found the position. If you have a contact at the company, include it. Middle Paragraphs: The next section of your cover letter should describe what you have to offer the company. Make strong connections between your abilities and the requirements listed in the job posting. Mention specifically how your skills and experience match the job. Expand on the information in your resume, don't just repeat it. Try to support each statement you make with a piece of evidence. Use several shorter paragraphs or bullets rather than one large block of text. Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. State that you will do so and indicate when (one week's time is typical). You may want to reduce the time between sending out your resume and follow up if you fax or email it. View More Free Email Newsletter Top of Form Let About.com send you the latest from our Job Searching Expert. You can opt-out at any time. Please refer to our privacy policy for contact information. Bottom of Form Copyright Alison Doyle This cover letter takes the position requirements and matches the applicant's skills to those requirements. This way, the resume reviewer can see the candidate's relevant qualifications at a glance. Sample Targeted Cover Letter Your Name Your Address Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name: I am interested in the Coordinator position advertised on XYZ. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate your consideration for this job opening. My skills are an ideal match for this position. Your Requirements: Responsible for evening operations in Student Center and other facilities, including managing registration, solving customer problems, dealing with risk management and emergencies, enforcement of department policies. Assists with hiring, training, and management of staff. Coordinate statistics and inventory. Experience in the supervision of student staff and strong interpersonal skills are also preferred. Valid Minnesota driver's license with good driving record. Ability to travel to different sites required. Experience in collegiate programming and management. My Qualifications: Register students for courses, design and manage program software, solve customer problems, enforce department policies, and serve as a contact for students, faculty, and staff. Hiring, training, scheduling and management of staff, managing supply inventory, and ordering. Minnesota driver's license with NTSA defensive driving certification. Extensive experience in collegiate programming and management. Excellent interpersonal and communication skills. I appreciate your taking the time to review my credentials and experience. Again, thank you for your consideration. Sincerely, Your Signature (for hard copy letter) Your Typed Name INFORMATION TECHNOLOGY TECHNICIAN TIER ONE TECHNICAL SUPPORT - HELP DESK TECHNICIAN Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities. Accomplishments Begin your letter greeting with "Dr./Mr./Ms. Last Name." If you do not know the employer's last name, simply write "Dear Hiring Manager" or leave the greeting off the letter and start with the first paragraph. Body of Letter First Paragraph: Why you are writing - mention the job you are applying for and where you found the listing. Middle Paragraph(s): What you have to offer the employer - mention why your skills and experience are a good fit for the job. Last Paragraph: Say thank you to the hiring manager for considering you and note how you will follow up. Signature End your cover letter with your signature, handwritten, followed by your typed name. If this is an email, simply include your typed name, followed by your contact information. When you are writing letters, it's important to select a font that is clear and easy to read. Here's how to choose a letter font that is professional and readable, as well as how to choose the appropriate font size for your letter. It is important to select a font that is large enough so that the reader doesn't have to squint to read your letter, but not so big that your letter doesn't fit well on a page. Use a Basic Font Using a simple font will ensure that your letter is easy to read. Basic fonts like Arial, Verdana, and Times New Roman work well. Depending on how much content you have in your letter select a 10 or 12 point font size. It's best if you can format your letter so it fits on one page. Regardless of the font size you select, there needs to be space at the top of the letter and between each paragraph and each section of your cover letter. Here's how to space your cover letter. When you are using Microsoft Word, here is how to select a font for your letter and how to select the font size. If you're using a different word processing program, the process is similar. Select the content of your cover letter then choose a font and a font size. You may need to try a couple of different sizes to make sure that your cover letter fits on a single page. How to Select a Cover Letter Font Select a font from the list at the top of your document before you start writing your letter, or: Type your cover letter. Highlight the content of your letter. Either select the font from the pop-up window or select the font from the list at the top of the document. Experience Production Associate 03/2006 to Current Company Name City , State cover letter typically accompanies each resume you send out. Your cover letter may make the difference between obtaining a job interview or having your resume ignored, so it makes good sense to devote the necessary time and effort to writing effective cover letters. A cover letter should complement, not duplicate, your resume. Its purpose is to interpret the data-oriented, factual resume and add a personal touch. A cover letter is often your earliest written contact with a potential employer, creating a critical first impression. Find out more of the differences between a resume and a cover letter. There are three general types of cover letters: The application letter which responds to a known job opening (review samples) The prospecting letter which inquires about possible positions (review samples) The networking letter which requests information and assistance in your job search (review samples) Your cover letter should be designed specifically for each purpose outlined above as well as for each position you seek. Do not design a form letter and send it to every potential employer (you know what you do with junk mail!). Effective cover letters explain the reasons for your interest in the specific organization and identify your most relevant skills or experiences (remember, relevance is determined by the employer's self-interest). The letter should express a high level of interest and knowledge about the position. Keep in mind that your cover letter doesn't need to be long - a page is plenty. Here's information on how long a cover letter should be. Bottom of Form The following application letter format lists the information you need to include in the job application letter you send with your resume. Use this as a guideline to create customized application letters to send to employers. Information Technology Technician 01/2000 to 10/2002 Company Name City , State Provided computer help desk support via telephone communications with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Information Technology Technician 02/1996 to 01/2000 Company Name City , State Provided computer help desk support and technical training on hardware/software to end users. Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Novell Netware 4.11 Network. Performed set-up, break-down, and transport of agency equipment on an as-needed basis. Personal Information Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with Skills Accounting, administrative, agency, Basic Programming, Bookkeeping, Business Communication, hardware, Finance, fundraising, help desk support, help desk, IBM, IBM Software, inventory, letters, Lotus 2.1, Macros, Marketing, mail, Office, MS-DOS, Network, networking, Novell Netware, Novell Netware 4.11, page, Programming, express, Shorthand, technical training, telephone, troubleshooting, Typing, Word Processing, WordPerfect 5.1, written Additional Information Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with Job Application Letter Format Contact Information Name Address City, State, Zip Code Phone Number Email Address Date Employer Contact Information (if you have it) Name Title Company Address City, State, Zip Code Salutation Dear Mr./Ms. Last Name, (leave out if you don't have a contact) Body of Application Letter The body of your application letter lets the employer know what position you are applying for, why the employer should select you for an interview, and how you will follow-up. First Paragraph The first paragraph of your letter should include information on why you are writing. Mention the job you are applying for and where you found the job listing. Include the name of a mutual contact, if you have one. Middle Paragraph(s) The next section of your application letter should describe what you have to offer the employer Application Letter Template Contact Information The first section of your letter should include information on how the employer can contact you. If you have contact information for the employer, include that. Otherwise, just list your information. Your Personal Information FirstName LastName Street Address City, State, Zip Code Phone Number Email Address Date Education KnowledgeSoft, Inc., Mechanicsburg, PA, 3/1997 Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration 12 1993 Shippensburg University of Pennsylvania City , State B.S.B.A : Business Administration/Office Administration 12 1993 John L. Grove College of Business Business Administration/Office Administration Business Communication, Business Programming, Marketing, Finance, IBM Software Applications, and Management A.A 5 1991 Harrisburg Area Community College City , State GPA: GPA: 3.11 Accounting, IBM Software Applications, Intermediate Lotus 2.1, Advanced Lotus 2.1 Macros, MS-DOS Commands, IBM Basic Programming, Advanced WordPerfect 5.1, and Novell Netware GPA: 3.11 Academics/Business 1 1988 East Pennsboro Area High School City , State Academics/Business Typing, Word Processing, Office Procedures, Bookkeeping, and Shorthand Recipient of Award for East Pennsboro Most Outstanding Business Student

INFORMATION-TECHNOLOGY

ACCOUNTANT Professional Summary Results-oriented and organized bilingual accounting and finance professional with 10 + years extensive and diverse accounting, auditing, and finance experience. Experience in all aspects of financial reporting, accruals, and managerial cost accounting, reporting systems, operational analysis, and human resources functions through the acceptance of expanded responsibilities after exceptional performance. Knowledge of Accounting theory, principles, practices, and regulations, including: FASB/GAAP and SOX compliance. CPA Candidate * Analytical * Problem - Solving and Decision-Making * Performance and Productivity improvement Team-building * Leadership * Payroll Accounting * Tax Accounting * Financial Analysis * Strategic planning * Project and Inventory Management * Staff Management Skills Work History 01/2014 to Current Company Name – City , State A full service accounting firm, services include assistance in all tax and business affairs. Compile and analyze financial information to prepare financial statements for the formulation of corporate tax returns for private and corporate clients. Maintaining general ledgers, including posting , adjusting, and closing journal entries Analyze financial transactions to ensure they are recorded to the appropriate general ledger accounts and make any necessary corrections to journal entries as needed to properly reflect the financial position of the company. continued) V. Mercado, p. 2. Accountant , 01/1999 to Current Company Name – City , State One the largest stone and structural steel fabricator in the south suburbs. Services include design and fabricate architectural stone for an array of clients which includes residential, commercial buildings, and financial institutions. As an Accountant, I oversee all financial accounting functions for a $15 million construction company. Report directly to the owner, providing financial data and analytical reports to maximize profits and cost savings alternatives. Responsibilities include, Assist with the preparation and coordination of the month/year-end closing by, ensuring financial statements are accurate and in compliance with Generally Accepted Accounting (GAAP) requirements. Assist the owner with the production of the monthly financials, management reports, and executive reporting packages. Responsible for fixed assets management which includes entering new assets, booking depreciation, and asset disposals. Inventory analysis and audit for finished goods and raw materials. Perform financial analysis, track variances, and profit initiatives to generate profitability reports, full-year forecast report, and participate in the annual budgeting process. Perform cost, plan, and track weekly and monthly reports for management. Manage full cycle of AP disbursements ,including bank account reconciliations, journal entries, monthly accruals, and general ledger Formulate weekly payroll, year-end W-2s, and ensure compliance with Federal, State, and local taxes. Prepare tax returns: Sales and Use tax, quarterly, and year-end corporate payroll tax returns compliance with IRS requirements. Oversee the employee benefits including health, dental, vision insurance, 401k, and commercial insurance. Play a key role in annual audits through preparation of audit schedules and documentation for external insurance auditor. Participated in various projects to improve process efficiency, overall timeliness and accuracy of financial information. Participated in the evaluation and development of cost saving and revenue generating opportunities. Recognized potential problems and implemented innovative solutions. Trading Assistant , 01/1996 to 01/1999 Company Name – City , State a joint venture created in 2003 by the former Nissho Iwai American Corporation. Metal One America is a supply chain management focused on steel and steel-related products. Services include global material sourcing, logistics coordination, trade finance, and program management. Prepared reports, analyzed, and audited internal billing, while coordinating deliveries with accuracy and great attention to detail. Maintained high level of customer satisfaction through business communications with international subsidiaries in Mexico and Japan in the preparation of documentation of import and export shipments. Executed accounts receivable reporting enhancements and reconciliation procedures. Improved customer service satisfaction annually through streamlined inventory system operations by performing thorough inventory tracking. Designed and implemented cost controls to improve profitability. Negotiated contracts, including delivery point, terms, price, and export and import duty. Education Master of Business Administration : Accounting , 1 2013 LEWIS UNIVERSITY - City , State GPA: Cum laude Accounting Cum laude Bachelor of Arts : ROBERT MORRIS UNIVERSITY - City , State GPA: Accounting (magna Cum laude Accounting (magna Cum laude H&R Block - Tax courses Wiley CPA Excel review : Affiliations ACFE - Association of Certified Forensic Examiners Skills Accounting, Accountant, accounts receivable, accruals, Ad, AP, attention to detail, benefits, billing, budgeting, business communications, closing, contracts, CPA, clients, customer satisfaction, customer service, delivery, documentation, Essbase, finance, financials, financial, financial accounting, financial analysis, financial statements, fixed assets, general ledger, Hyperion, insurance, Inventory, logistics, materials, Access, Excel, PowerPoint, Microsoft Word, Enterprise, Oracle, payroll, profit, program management, QuickBooks, reporting, Sales, SAP, Fluent in Spanish, supply chain management, Tax, taxes, Turbo Tax, View, vision, year-end

ACCOUNTANT

PERSONAL TRAINER, GROUP FITNESS INSTRUCTOR Summary Veteran Air Force Intelligence Officer experienced in analyzing threats and managing projects such as security, threat mitigation, and training. Excellent communication skills built from presenting critical information to high level officers and government civilians on a daily basis. Experience working with international partners for combine regional security initiatives. Trained and experienced strategic and tactical planner for joint and combined military contingency exercises. Health and fitness professional of eight years and strong motivator of groups to improve health and wellness through self-regulation principles. Highlights Top Secret/ Secrete Compartmentalized Information clearance Project management Leadership Creative and innovative problem solving Professional certification in fitness CPR/AED certified Customer service Accomplishments Air Force Commendation Medal Bachelor's Degree GPA 3.44; Dean's List Masters Degree GPA 3.85 Experience Personal Trainer, Group Fitness Instructor January 2015 to Current Company Name － City , State Created group fitness routines and implemented high impact cardiovascular endurance, strength, core and balance classes. Maintained high attendance and promoted additional class involvement. Expanded certifications to include Insanity Live and Silver Sneakers. Run an online health and fitness accountability group. Inspired health changes and exercise promotion to a 10 member group. Provided self-regulation and behavioral adaptations for health and fitness. Intelligence Planner May 2012 to September 2013 Company Name － City , State Identified intelligence requirements and threats to assets for operations and contingencies in the central and South America; experienced briefing executives. Provided analysis for courses of action selection and positioning of forces in conjunction with representatives from Peru, Brazil, Colombia and joint forces in multiple combatant command operations. Personally evaluated three Honduran intelligence units; identified areas for improvement and essential milestones in the regional mission of countering transnational organized crime. Developed syllabus and instruction materials for mobile training team for a Peruvian intelligence unit, and provided threat awareness training materials to Colombian air and ground forces. Reviewed joint publications and orders for accuracy and clarity and made significant contributions to joint publications for changes in content. Drafted intelligence plans for combatant command exercises. Intelligence Officer November 2011 to May 2012 Company Name － City , State Leader of four man team, analyzed threats, prepared aircrew, drafted and reviewed over 2000 mission reports. Coordinated critical materials with six international partners for high value targets. Upheld security protocols for sensitive compartmentalized intelligence facility. Regained access to four critical systems. Surveyed aircrew credentials monthly to ensure qualification for access to platforms mission and capability. Prepared four members with 12 hours of training to gain mission readiness. Directed the production of 14 advanced aircraft academic briefings to maintain mission readiness for 94 pilots. Developed method to report significant events in the threat area and improved threat awareness. Intelligence Officer November 2009 to May 2012 Company Name － City , State Mentored eight intelligence personnel; informed leadership of threats to assets at deployed locations. Selected to brief high level officers and Congressional Representative on the capabilities of the unit. Reorganized manuals and checklists in preparation for operating inspection. Created continuity for new intelligence support position on Commanders Action Team. Oversaw career development training of four airmen to receive on time or early mission qualification. Over 240 hours of sophisticated training including radar theory, history, tactics, and presentation skills. Authored and presented over 50 threat briefings in support of combat search and rescue exercises, weapons instructor course, and daily pilot threat proficiency training. Managed informational, physical, and personnel security for 200 personnel. Updated security operating instructions. Ensured all personnel met background investigation requirements and mission qualification. Physical fitness leader for 20 personnel. Organized and led challenging fitness program that produced a 100% pass rate for the flight and increased scores by 25%. Personnel remained mission ready. Showed ability to organize, manage, and adapt by successfully organizing the Air Force Assistance Fund annual donation for the installation of over 10,000 personnel, raising $68,000 in a two month period. Recovered 27,000 pages of historicaldocuments covering over 50 years of 23 Fighter Group heritage and submitted historical material to the Air Force Historical Review Agency. Personal Trainer & Group Fitness Instructor March 2007 to January 2009 Company Name － City , State Created specialized wellness programs for clients. Included challenging cases of extreme obesity, debilitating illness (scoliosis, epilepsy), mental illness (depression and anxiety), and injury. Education M.S. : Kinesiology , 2015 University of Texas El Paso － City , State , US GPA 3.85; Teacher's assistant for undergraduate and graduate class Professional Career Training : Military Leadership , 2013 Air Force Squadron Officer School Via e-correspondence- Squadron level leadership and tactical/ operational planning Professional Career Training : USAF Intelligence , 2010 Air Force Intelligence Officer School － City , State , US Radar theory, treat evaluation, presentation skills, & analytical skills B.S. : Health Science-Physiology, Chemistry , 2008 University of Arizona － City , State , US Minor in Chemistry; GPA 3.44; Dean's List Certifications Personal Trainer Certification: American Council of Exercise April 2013-2017 CPR/AED: American Red Cross Skills Microsoft Office (Power-point), Presentation Skills, Social Media Branding, Inspection and Quality Assurance, Health and Wellness Programing, Personal Training, Drafting and Editing Publications, Scientific Methods, Customer Service, & Organization

FITNESS

CONSULTANT Summary Accomplished Senior Business Systems Analyst with over 10 years of business process, project management, and technology experience for fortune 500 companies. Recognized success in driving projects of the highest level of complexity, critical business value, and corporate visibility. Highlights International Institute Business Analysis (IIBA) Certification - August 2011 MCDST Certification - Microsoft Certified Desktop Support Technician - August 2007 Lean Six Sigma Certification - May 2013 Demonstrated skills in business and systems analysis, project management, process analysis and improvement, data analysis and mining, inventory control, and quality assurance Experience Consultant 06/2013 to Current Company Name City , State Trained internal personnel in process awareness, execution, and documented mission critical processes Analyzed business process workflows and identified improvement opportunities Identified control gaps, determined root causes, and ensured appropriate controls were enhanced and / or implemented Installed and secured Cisco and Netgear routers and triaged internet connectivity issues with POS systems Senior Business System Analyst 10/2011 to 05/2013 Company Name City , State Served as a change case management liaison between Cardinal Health's medical products and pharmaceutical distribution stakeholders and its enterprise IT groups Provided SME guidance and support to business and functional users on existing and prospective SAP-related business processes Provided business process analysis and recommended workflow design solutions and informed work teams on process improvement and re-engineering strategies Updated and maintained documentation on process improvements and process performance Researched SAP CRM 3.0, CRM7.0 and ECC6.0 system issues and documented opportunities for improvement Gathered business requirements from business partners for SAP CRM system enhancement and business continuity purposes Documented UAT Plan for large project and worked with UAT Team to ensure all acceptance criteria for the requirements were included in the UAT task plan Tracked and reported all system and user acceptance test errors for management and developers Uploaded and maintained documents in SharePoint for knowledge base and training purposes Managed SAP CRM6.0 and CRM7.0 skill group, escalation rule changes, service profiles, BP profile and categorization schema changes for maintenance and enhancement Analyzed business data and applied analytical tools to interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, and slice and dice Ensured testing activities enabled applications to meet business requirements and systems goals Lead discussions between the development and business teams to capture business requirements, stories, use cases, business flows and acceptance criteria Senior Lead Consultant / Manager 02/2011 to 10/2011 Company Name City , State Provided MS Office 2010 & Windows 7 deployment consulting support to package installation and support application patch updates via SMS and other enterprise deployment tools Managed team responsible for analysis, definition, specification, development, testing, documentation, and installation of new and existing applications Led and maximized e-commerce sales that achieved goals and customer satisfaction levels Analyzed and monitored sales and revenue generation through website traffic Ensured successful launch, implementation and operations of website Provided packaging and scripting applications via distributed to desktops and laptops across large, distributed enterprise environment Provided Tier II / III support of escalated issues, troubleshooting, and documented failed deployments Worked with cross functional teams both internally to IT and with business end-users IT Technician / Business Analyst 08/2010 to 12/2010 Company Name City , State Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing stakeholders and IT Team on a common platform Provided detailed mapping of current and future state process workflows Created reports using SQL Server reporting services Identified and prioritized process and system improvements designed to reduce costs and increase productivity Coordinated with researched detailed definition of mathematical models for Demand forecast and Optimization models Replaced current backup/recovery system with an enterprise solution to provide more reliable data for backup/recovery solution to meet enterprise SLA requirements Documented use-case scenarios and what-if scenarios for mark down process Worked with Quality Assurance Team to create and execute Unit, System, and User Acceptance Plan and test case scenarios IS Application Support / Business Analyst 04/2010 to 07/2010 Company Name City , State Analyzed current state process for Promotion Item Forecasting and identified opportunities for improvement Organized information system policies and procedures to meet audit requirements Prepared statistical sections of protocols, statistical analysis plans, and programming specifications for all phases of study design Developed Managed Care financial goals specific to each hospital's unique services, costs and market demographics Developed and maintained professional and business relationships with medical staff, Chambers of Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer and Infosphere DataStage Director for developing jobs and to view log files for execution errors Implementation and knowledge of HIPAA code sets, ICD-9 and ICD-10 coding Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted with surgeons, doctors and nurses regarding equipment or app crashes in OR Collaborated with regulatory, clinical, quality assurance, bio-analytical, programmers and data managers in monitoring on-going clinical trials, including database locks and un-blinding Collaborated with business units to assess impact of business requirements and to reach consensus on alternative solutions when necessary to maintain consistent and flexible architecture Organized and participated in Scrum meetings with team members Project Manager / Business Analyst 03/2008 to 06/2009 Company Name City , State Served in project manager role to ensure key responsibilities were carried out in accordance with defined expectations Ensured project deliverables met defined expectations and were completed within the baseline of time scales and budget Certified Safety, Health & Environmental standards were achieved and all required statutory and regulatory conditions were met Provided regular and timely reporting of project progress to the sponsors and stakeholders Proactively managed project issues and risks, mitigating as necessary Managed changes to the project without unduly affecting the stated objectives and benefits Established Scrum project management process and assisted team meet sprint and story goals. Served in business analyst role to identify opportunities for system enhancements to assist in planning and implementation Facilitated relationships with third party vendors, carriers, and affiliates to meet and improve he SLA time-lines of licensing process Partnered with procurement team to identify assets and the risks to those assets (risk assessment) Liaison to ensure contract requests moved through process in timely manner Monitored batch processing and made corrective actions as required Reviewed business requirements, system functional requirements, and developed systems specifications Assisted customers in establishing methods to trade files from partner using Cyclone SFTP or AS2 and performed testing after every installation Triaged customer issues regarding FTP, trading files, or connection error issues, including EDI Transaction Sets Business Analyst / Project Manager 02/2006 to 02/2008 Company Name City , State Established and managed demand management program for technology organization that improved the optimization and use of IT resources Provided SME guidance on compliance issues during requirements and testing phases Established enterprise-wide governance structure for technology demand management program that enabled effective decision-making and management of IT through all stages of planning, delivery, and operations Responsible for running data profiling reports and developing reports using SQL and DataStage Worked on all phases of data warehouse development and Product Lifecycle Management, including gathering requirements to testing, implementation, and support Collaborated with management on changing requirements and business processes in order to disseminate data to more than four different development teams (both internal & external) and identified potential risks on an on-going basis Led feed-back sessions with stakeholders to solidify business requirements and gain management approval prior to design phase of project Business Analyst 11/2004 to 12/2005 Company Name City , State Provided underwriting experience to interpret the requirements from the business and user community in order to accurately develop OOMC's first automated production underwriting (AUDS) engine Worked closely with project sponsor to build over 500 test cases to facilitate vendor proof of concept (ILOG/France) prior to vendor selection and contractual engagement Selected to work hand-in-hand with pricing manager while documenting the Enterprise Pricing Requirements and creating the AUDS message table Ensured testing activities enabled applications to meet business requirements and systems goals and participated in user acceptance testing prior to Go Live date Warehouse Dock Specialist / Trainer 01/2000 to 01/2004 Company Name City , State Unloaded and loaded trailers with freight and ensured all necessary paperwork was attached to each shipment of freight Dispatched loaded freight trucks out to yard or for delivery Trained new dock workers on proper handling of freight and forklift driving Ensured OSHA regulations was enforced on a continuous basis Education Bachelor of Science : Network and Communication Management 2005 DeVry University City , State , USA Skills Demonstrated, Hands-On Experience in: Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, and Project Management Lifecycle.

CONSULTANT

NIGHT WAREHOUSE SELECTOR Professional Summary Experienced Personal Trainer for eight plus years conducting one on one training sessions in upscale fitness studios and gyms. Skills Customer Satisfaction Weight trainer Personable and friendly  Individual life and body assessments   Strength Trainer  Staff Leadership Nutrition Plans Versatile Customer Satisfaction   Fitness equipment expertise Work History Night Warehouse Selector 12/2016 to Current Company Name – City , State Night Warehouse Selector. Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations. Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders. This involves riding a pallet jack, moving products from racks to pallet, labeling the selected cases with the order labels and using Voxware Voice Logistics Software. Validates that correct product has been selected and is damage free. Notify Stocker of empty or short slots for replenishment. Work in multi-temperature areas as assigned. Meet weekly standards for productivity and accuracy while working in a safe manner. Performs various post-shift duties that could include: Clearing aisles of all debris, returning pallet jack to charging area, and hook up jack for battery charging. Stacks empty pallets from slots in aisle. Clean up any spills and places damaged product in recoup area. Completes any related paperwork. Petra Industries. Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory. Locates materials and supplies by pulling and verifying materials and supplies listed on production orders. Documents materials and supplies disposition by recording units delivered and location of units. Receives credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock. Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product. Documents product shipment by recording units shipped. Maintains material-handling equipment by completing pre-use inspections; making operator repairs. Contributes to team effort by accomplishing related results as needed. Personal Fitness Trainer 01/2016 to 12/2016 Company Name – City , State Carefully evaluated member needs and assisted them in achieving personal fitness goals. Possessing the knowledge, skills and abilities for safe and effective exercise and fitness program design, instruction and assistance for the purpose of reaching personal health and fitness goals. Participated in club promotions to recruit new  members and increase club sales. Demonstrated and explained fitness program benefits to members, resulting in a 25% increase in a member participation in paid classes. Lead clients and occasional groups of all ages through personal workouts and skill development training.    Also I motivated clients by setting goals and providing feedback and accountability to clients. As well as measure client's strengths and weaknesses with fitness assessments. Assistant Manager 07/2014 to 05/2015 Company Name – City , State Finish Line. Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising. Maintains both individual and shift sales. Provides daily shift floor coverage. Trains Sales Associates. Supervises POS. Provides security & loss prevention in store. Oversees contest management (Tracking Results & Coaching Performance). Organizes shipments, transfers & merchandise. Performs maintenance of store. Opens and closes store. Holds accountability for store sales and metrics. Holds accountability for stock and merchandise flow. Maintains company standards regarding personal and store sales/performance metrics. Process Technician - Welder 04/2015 to 01/2016 Company Name – City , State Performs a variety of welding and grinding procedures on a variety materials and parts using manual and semi-automatic machines. Performs assembly/disassembly and fasten/unfastening parts larger than hand using tools; fit, bolt, weld, and cut or otherwise connect components and equipment according to specifications. Ladies Fitness 01/2014 to 12/2015 Company Name – City , State Taught clients how to modify exercises appropriately to avoid injury. Arrived on time, prepared and attentive for every training appointment.  Helped older adults with weight training by setting up equipment and providing instructions.  Counsel clients on proper nutrients and exercise habits.  Consistently attain facility targets.     Personal Training Director 02/2013 to 12/2015 Company Name – City , State Skills Coaching, oral communication, Excellent communication, credit, client, clients, customer relations, delivery, focus, instruction, Maintains inventory, inventory, inventory control, Logistics, loss prevention, materials, Monitors, next, organizational skills, pallet jack, pick, POS, program design, recording, repairs, safety, Sales, Store Manager, supervision, visual merchandising, weld, welding Education High School Diploma : 2007 2010 Hale High School - City , State 2 Years Completed, Murray State College Tishomingo, OK

FITNESS

PUBLIC RELATIONS MANAGER Highlights Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Adobe Photoshop, Adobe Illustrator, WordPress, Salesforce, MailChimp and Basecamp. Experience 08/2014 to Current Public Relations Manager Brother Grand is a California based duo that blends psychedelic-folk rock with a twist of film-score soul. Manage media relations with local and national press, create press releases, invite and host press to events. Create marketing materials, such as press one-sheet, social network flyers and monthly newsletter. Run national tour campaign; includes booking, social network promotion and media outreach. Team Giselle. 10/2010 to Current Marketing Director Team Giselle consists of a large group of Giselle Ayala's friends who have banded together to help in her battle with cancer. The team raises funds through a variety of events all put together by volunteers. Create and execute marketing plan for annual series of fundraising events (cancer benefits). Manage marketing sites, such as Resident Advisor, Nitevibe, SF Gate, SF Station, Facebook, GoFundMe.com, 32auctions.com, etc. Project lead for fundraising events - run weekly meetings, manage staff, serve as onsite coordinator, and drive all projects to completion. Develop talent lineup (bands and DJs), manage all sound logistics, and work with venue management. Creative and content management - work with designers to create event specific flyers (print and digital) and t-shirts, as well as develop copy for promotional items (websites, flyers, etc.). Manage street team, work with local radio and TV stations for on-air promos. Developed monthly newsletter to communicate monetary goals, health/treatment status and upcoming events, as well as healthy (vegan) recipes for Team Giselle community. 02/2008 to Current Public Relations & Marketing Manager Company Name － City , State Bay Area native with over 7 years' experience in public relations and marketing, specializing in B2B technology, specifically video/television advertising. Experience with company rebrands, website overhauls, international expansion campaigns, and crisis communication. BlackArrow provides advertising and data solutions for next generation TV. The marketing team handles all public relations, corporate, partner, and product marketing, reporting directly to CEO. Notable projects include company rebrand, website overhaul and international expansion campaign. Actively engage, cultivate and maintain global media relationships, manage speakerships, webinars and thought leadership pieces. Create press releases and supporting documents, receive necessary approvals from key stakeholders, round up press for briefings and push release on the wire and social networks. Create and execute annual marketing plan, including crafting of high level messaging and managing the marketing budget. Research, plan and execute all corporate events - trade shows, conferences, and internal events. Specifically, two major conferences with 12k+ in attendance; national and international. Create demo material, show messaging, and briefs for internal teams and press. Work with technology partners to develop joint marketing materials, such as press releases, data sheets, event sponsorships, and speaking opportunities. Manage corporate website, blog, and social network sites - write copy for sites, create graphics, and maintain website with up to date material such as events, news and product releases. Curate and distribute daily news from industry briefs to internal governance team, PR firm and social network sites. Manage creative agencies, PR firms and bi-coastal executive assistants. Brother Grand. Education 2012 De Anza College, Marketing Management Certificate 2005 Associates : Art San Jose City College Art Interests Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading. Additional Information HONORS & AWARDS Leading Lights Finalist - Company of the Year", Light Reading, November 2012 OnMedia Top 100 Private Companies", AlwaysOn Media, February 2013 Best in Class - Advertising Website", Interactive Media Council, August 2013 100 Companies that Matter Most in Online Video", Streaming Media, October 2014 INTERESTS Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading. Skills Adobe Illustrator, Adobe Photoshop, advertising, B2B, benefits, budget, bi, cancer, com, conferences, content management, film, fundraising, funds, graphics, leadership, logistics, managing, marketing plan, marketing, Marketing Management, marketing materials, media relations, meetings, messaging, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, network, networks, newsletter, next, press, press releases, PR, product marketing, Project lead, promotion, public relations, speaking, radio, reporting, Research, sound, TV, television, trade shows, video, website, websites

PUBLIC-RELATIONS

TEACHER Summary Accomplished, experienced, well educated business minded career seeker who takes great pride in establishing strong and lasting relationships with co-workers, parents, students and other industry professionals. Extremely organized and self-driven. Education Graduate Teaching Licensure , Education May 21, 2010 The College of Saint Scholastica － City , State , US Graduate course GPA: 3.58 Masters in Science degree status: in-process (Two courses outstanding) Bachelor of Arts , Marketing Communications 1998 Metropolitan State University － City , State , us Marketing Communications Highlights Solid leadership and support skills Relationship development and maintenance abilities Strong verbal and written communication skills Engaging, encouraging and motivating Prepare and present information logically Microsoft Office Suite Information management and EDI systems Exceptional attention to detail Experience Teacher Oct 2010 to Current Company Name － City , State Various Elementary and Middle Schools   Work autonomously as a leader and interact successfully as a team member. Foster relationships of trust and maintain confidentiality. Initiate, facilitate, and moderate classroom discussions. Engage and motivate learners by presenting information in a logical manner and revising as needed. Conduct research using multiple source modalities Plan, evaluate, and revise course material and methods of instruction to meet the needs of all students. Prepare course materials such as unit packets, unit activities, homework assignments, tests, quizzes, and various handouts. Organize and maintain various accurate records. Evaluate and grade student assignments, tests, quizzes, projects, and papers. Meet the needs of a diverse population including students, parents, faculty and administration. Assume responsibility for the safety and well-being of a group of people. Site Leader - Summer Adventures (Summer position) Jun 2012 to Aug 2013 Company Name － City , State Facilitate the daily operations of the program for the purpose of ensuring student and program success. Supervises site program (attendance, behavior management, curriculum, budget, student safety, etc.) for the purpose of ensuring success of the program and meeting program requirements. Guide and support school staff for the purpose of ensuring program success. Serves as a resource to students, parents and staff for the purpose of providing information, guidance, and addressing questions and concerns. Monitors individual and/or groups of students in a variety of settings (classroom, snack time, group or individual games, playground activities, field trips, etc.) for the purpose of providing a safe and positive learning environment. Youth Program Assistant Mar 2009 to Jun 2012 Company Name － City , State Serve as liaison between CES and the school to promote program teaching opportunities to school staff, increase the number and the variety of program offerings available, and increase awareness of programs available to families. Partner with Youth Programs Coordinator (YPC), principal, and other school staff to assess youth and parent program needs. Work with YPC in developing and implementing a plan for future opportunities. Work with CES staff to effectively market CES programs and increase enrollment. Monitor scheduled CES activities in assigned buildings and community locations. Ensure after school class safety procedures are being followed. Respond to any safety or special concerns as they arrive and provide Crisis Management/Response as needed, including First Aid, CPR, AED, and evacuation. Promote a safe environment by following After School Class Safety Procedures. Assist CES with special events. Importing, Warehousing and Domestic Distribution Manager Mar 2001 to Jun 2006 Company Name － City , State Managed all logistics including ocean and air imports, exports and domestic distribution via TL, LTL, and small parcel. Evaluated potential third party warehouses and freight forwarder/brokerage firms. Negotiated import ocean and airfreight rates, warehousing costs and domestic distribution rates. Managed daily activities of third party warehouse personnel. Reviewed all foreign import documentation for accuracy.. Ensured all import freight was shipped on time and cleared by U.S. customs, inventoried and warehoused accurately. Distributed retail orders according to customer specific vendor guide requirements, policies and procedures. Tracked, monitored and approved all billings associated with importation, customs clearance, warehousing and distribution. Tracked and monitored each outgoing sales order via EDI to verify accurate distribution and delivery in order to expedite customer invoicing. Communicated extensively verbally and in writing with entire retail customer base, foreign agents, factories, forwarder/brokerage personnel and warehouse personnel.. Customer Service Representative & Marketing Assistant Oct 2000 to Mar 2001 Company Name － City , State Worked extensively with company sales manager and all line representatives. Trade Show Experience: booth management, customer and vendors interaction, booth set-up and tear-down, all trade show logistics. Other duties included customer relations, addressing consumer inquiries, order entry, processing returns and invoicing credits. Hydrogel Sales Support and Technical Service Representative Oct 1998 to Oct 2000 Company Name － City , State Assisted in project justification planning for modified or new product launches. Executed the Hydrogel Marketing Communications Plan. Initiated improvements to existing print ads and marketing literature. Provided optimum sales and customer service, maintained and enhanced existing business. Demonstrated excellent written and verbal communication skills. Skills Microsoft Office (Word, Excel, PowerPoint, Outlook), Infinite Campus

TEACHER

RECRUITER Career Overview Mature and professional administrative assistant with over 8 years of experience seeking an employment opportunity where my skills and versatility Core Strengths Microsoft Office proficiency Telecommunication skills Telephone inquiries specialist Customer service expert Strong work ethic Good written communication Self-directed Excellent communication skills Persuasive communication expertise Goal-oriented Professional and mature Meticulous attention to detail Accomplishments Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Product Sales   Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Multi-tasking   Cashiered with two cash registers at once in tandem to maximize customer flow. Work Experience Company Name City , State Recruiter 02/2012 Communicated the duties, compensation, benefits and working conditions to all potential candidates Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Maintained an accurate candidate tracking system. .Contacted all job applicants to inform them of their application status. Company Name City , State pastry decorator 10/2014 to 02/2015 Diligently completed all assigned tasks, working overtime as needed. Documentation Ensured charting accuracy through precise documentation. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Prepared ingredients to make different icing. Maintained a steady, quick pace to beautifully decorate thousands of pastries a week. Requires organizational skills, time management and attention to details. Company Name City , State Catering associate and specialty chef 10/2012 to 04/2013 I assisted customers, mainly large businesses, in the planning of the menu of the event. Required excellent communication skills, sales and superb customer service. I prepared all the desserts for the restaurant every morning as well as all the different party platters for the appropriate number of guests at the event Cleaned and prepared various foods for cooking or serving Managed preparation and presentation of the desserts for all catered events. .Checked the quantity and quality of received products Company Name City , State Automobile Salesperson 01/2008 to 01/2009 Participated in various incentive programs and contests designed to support achievement of production goals. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Company Name City , State Personal Banker 04/2006 to 12/2006 Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed.Maintained up-to-date knowledge of bank products and services. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day .Participated in various incentive programs and contests designed to support achievement of production goals. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Company Name City , State Administrative Assistant and Medical Transcriptionist 08/1998 to 06/2002 Wrote reports and correspondence from dictation and handwritten notes.Made copies, sent faxes and handled all incoming and outgoing correspondence .Dispersed incoming mail to correct recipients throughout the office.Maintained the front desk and reception area in a neat and organized fashion.Designed electronic file systems and maintained electronic and paper files .Recorded and filed patient data and medical records .Strictly followed all federal and state guidelines for release of information .Wrote clear and detailed clinical phone messages for physicians Retrieved physician correspondence from dictation service and made edits when necessary. Educational Background High School Diploma : English 1987 Pilgrim High School , City , State , USA English General Studies University of RI , City , State , USA General Studies Mathematics and English Literature Collin County Community College , City , State , USA Mathematics and English Literature Skills Professional and friendly.Careful and active listener, with strong interpersonal skills and excellent communication. Multi-tasking, neat, organizational skills, problem solver, quick, reception, sales, Self-starter, tandem, Telecommunication, phone, time management. More than proficient with all Microsoft programs.

AUTOMOBILE

CASHIER Professional Summary Results-oriented, strategic sales professional with two years in the Retail industry. Cashier who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly team member who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Core Qualifications Cash handling accuracy Mathematical aptitude Organized Time management Detail-oriented Excellent multi-tasker Strong communication skills Flexible schedule Proficient in MS Office Experience Cashier October 2014 to Current Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Weigh items sold by weight to determine prices. Cash checks for customers. Inbound/Return June 2014 to September 2014 Company Name － City , State Changed equipment over to new product.Maintained proper stock levels on a line.Helped achieve company goals by supporting production workers. Cashier February 2014 to June 2014 Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Weigh items sold by weight to determine prices. Cash checks for customers. Apparel Associate January 2014 to February 2014 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Clean shelves, counters, and tables. Exchange merchandise for customers and accept returns. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Apparel Associate October 2013 to December 2013 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Clean shelves, counters, and tables. Exchange merchandise for customers and accept returns. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Cashier August 2012 to August 2013 Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Weigh items sold by weight to determine prices. Cash checks for customers. Education High School Diploma : 5 2013 Henry County High School － City , State , United States Member of FFA, FCA, Pep Club, and mentoring children from one of the public elementary schools Skills Calculators Cash registers Credit, debit, checks and money Inventory Sales, scanners, tables

APPAREL

ENUMERATOR Summary Recent graduate with BA in Business Administration looking to obtain a position as an Administrative Assistant in which my organizational abilities can be fully utilized. Hard working and goal-oriented professional with four years of experience seeking a to achieve career growth where I will get an opportunity to utilize my skills and abilities in handling the clerical and administrative support work, and activities. Highlights Time Management SAP and SRM Cash Request / Cash handling Check Request Purchase Orders Microsoft Office: Word, Excel, PowerPoint, Outlook. Data Entry Filing and Maintaining Records Account receivable and Payment posting Timekeeping Calendar Maintains Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Experience 04/2016 to Current Enumerator Company Name - City , State Collect demographic, economic and housing data on behalf of the U.S. Census Bureau. Responsible for canvassing neighborhoods, then documenting and reporting the information. Conducts surveys about the U.S. population, economy, governments and communities. Responsible for verifying household addresses and ensuring that all maps and address lists are correct. All collected census information, as well as documentation of hours, miles and expenses encountered Assist residents by reading forms and answering questions about the census. 10/2015 to 03/2016 Healthcare Advocate Company Name - City , State Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient Owned problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Provide education and status on previously submitted pre-authorizations or pre-determination requests Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. 02/2013 to 10/2015 Receptionist II Company Name - City , State Performed varies administrative tasks requiring the exercise of discretion and judgment and provided administrative support to faculty and staff in the Critical Care Department. Greets visitors and directs them to the appropriate staff. Initiates purchase orders, and travel reimbursements in SAP. Answered the telephone and assists callers; reads and routes incoming mail. Overseen the filing and maintenance of correspondence and other records, and entered, tracked and maintained timesheets for division employees and faculty. Strong proficiency in Excel (pivot tables/data creating and formatting) for reports. Maintained and provided assistance with the interpretation of various reports and forms. Developed and maintained databases, data forms, and progress reports. Flexible, highly organized, productive, & possess exceptional time management skills. Experience with manuscript preparation and Endnotes with attention to detail and accuracy. 11/2012 to 01/2013 Front office Assistant Company Name - City , State Greeted patients. Answering multi-line phone and route to appropriate department. Scheduling and conforming the appointments. Registering new patients. Updated records for established patients. Education 05/2016 Bachelor of Business Administration : Healthcare Management American InterContinental University - City , State Healthcare Management 04/2011 Medical Billing and Coding HIPAA Privacy & Security Certification Sanford Brown College - City , State 06/2010 Certified Nursing Assistant 08/2010 Aids for Home and Healthcare Pasadena, TX Alief Hasting High School Languages Fluent in Spanish Skills administrative, administrative support, attention to detail, benefits, Cash handling, com, Critical Care, customer satisfaction, Customer Service, Data Entry, databases, documentation, Filing, financial, forms, interpretation, managing, Medical Billing, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, Nursing, pivot tables, Coding, progress, quality, reading, real time, reporting, Research, SAP, Scheduling, Fluent in Spanish, surveys, telephone, phone, Time Management, type, websites

HEALTHCARE

SALES ASSOCIATE Objective To obtain a position with a growing company while promoting quality customer service and performing tasks provided efficiently. Core Strengths Approachable Flexible Dedicated team player Reliable and dependable Work Experience 04/2016 to Current Personal Trainer & Fitness Instructor Company Name - City , State Suggested exercise modifications to individual students to avoid strain and. injury. Teach Circuit classes, Advanced Dance Fitness, and a Booty Builder class 06/2015 to 04/2016 Fitness Instructor Company Name - City , State Taught Dance Fitness, Spin and Power. Designed each class to match the skill and learning levels of all participants. Cleaned and organized studio after each group fitness class. 03/2015 to 03/2016 Vista Representative Company Name - City , State Helped underemployed, unemployed, and undergraduates further their  education through Continuing Education programs. Proctored C.R.C (  Career Readiness Career ) Testing  Helped with unemployment filing and weekly certification 02/2014 to 02/2015 Sales Associate Company Name - City , State Team player mentality Fitness programming specialist Verbal/written communication Zumba instructor Time Management Nutrition supplement familiarity Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments as well as shared product knowledge with customers while making personal recommendations to meet that specific need. Educational Background 2012 High School Diploma : General Studies Corinth High School - City , State , United States Teach Dance Fitness, Circuit Training, and Spin General Studies 2017 Associate of Arts : Business Administration Accounting Northeast MS Community College - City , State Business Administration Accounting Skills Cash handling Professional and friendly Positive attitude and energy Quality customer service ?

FITNESS

TEAM LEAD SENIOR ANALYST Professional Summary MBA in Business Management, Finance & M.S in Information technology Professional Summary: Overall 7+ years of experience in implementing and supporting Information technology operations and multiple business projects for Google Maps, Wipro for client Hewlett Packard. Over 4 years of experience in project management / operations management in leading multiple small scale and large projects by staffing and resource planning, managing metrics, people management, project life cycle. Managing day to day operations and KPI for the project and delivering in specific time frame. Determine and analyze process requirements and develop functional needs for the processes. Worked with cross functional teams for 5 years includes training, technical, quality, metadata, tech-stop and other cross functional teams like business analysts, quality analysts, Worked with other functional leads and senior / quality analysts by proposing various solutions. Skills Diploma in Computer Applications NICET Institute Core Java Completed Web Designing & MS office package course from APTECH Computers- India JIRA tool. SQL. Microsoft Office, PowerPoint, Excel, Visio & Project. Seeking for PMP Certification will get certified at the earliest. Work History Team Lead Senior Analyst , 01/2012 to 08/2012 Company Name – City Ensured that all the projects and processes are adhered to pre-defined standards. Acted as a liaison between the senior business managers and various global stake holders. Recruited 100 + Analysts for the process by suggesting best practices and effective methods. Captured and documented business requirements and transformed them into functionalities Strategic management, Project Initiation, Planning, Delivering project deliverables in time frame. Collaborate on system specifications and workflow documents for new projects and/or features and maintains/updates existing specifications and project documents. Capacity planning staffing and resource allocation as per the requirements. Possess good written and verbal communication skills for influencing team members stakeholders. Demonstrated various strategic management leadership skills for executing multiple projects. Operations / Project Lead for Multiple Projects Cognizant & Global Logic 2012 January 2016 April for Client Google Maps Roles and Responsibilities Daily monitoring of metrics, investigating inefficiencies and improve team processes to meet KPI. Monitor work flows and conduct quality reviews to ensure high standards in line with project needs. Liaise with management regarding work flows, industry updates, changes and policy reforms. Analyzing requirements, client needs and policies by transforming them into business functionalities. Bridging the gaps in various cross functional teams by documenting various policy and process enhancements with effective communication. Tracking of various metrics on daily basis for generating weekly metrics reports. Ability to make sound and wise decisions in projects for solving complex operational problems. Performing root cause analysis for identifying various problems and providing optimum feasible solutions. Educating and coaching team members on various policies standards by enhancing competencies. Monitoring performance of analysts by adding and measuring various performance metrics. Interpret customer feedback, monitor satisfaction, and help drive programs to improve team performance Analyze metrics and recommend operational flow improvements based upon analysis. Experience in presenting various complex information and data in a precise and understandable way. Driving exceptional customer service to the end clients. Experience in breaking down problems and issues into segments and resolving them by strategy in given timelines. Demonstrated transparent accountability in various projects throughout the leadership career. Documenting and defining the scope, time and costs of the project. Mentoring / Training the newbies and other cross functional teams on various IT products and functional needs and business needs. Trained over 200+ associates by sharing knowledge on various processes of multiple projects. Expert in all the project management tools like MS Share point, Visio and very proficient with excel, word, PowerPoint and SQL. Service and Escalations Ticket management. Prioritizing issues related to production and resolving them by amicable solutions Proactively tracking bottle necks in the process and resolving them by providing feasible solutions. Writing SQL queries for updating and checking dashboard metrics to ensure operational efficiency for enhancing KPI. Ability to work independently with minimal supervision. Worked with various and different cross functional teams like business and quality analyst's others. Associate Analyst , 01/2011 to 08/2012 Designed and developed various Business works projects as part of integration. Understand existing frameworks and applications. Determining requirements and translating them to business requirements. Providing solutions for complex challenges to various cross functional teams. Highlighting issues pertaining to process and documenting best practices for process enhancement. Proficient using excel and SQL basic queries for data extraction, analyzation and reporting. Associate Analyst , 02/2009 to 11/2009 Company Name Helping customers by giving feasible solutions related to windows operating systems. Solving all complex problems pertaining to computer hardware and software. Troubleshooting all the internet and network cable issues and other computer peripherals. Suggesting alternate products and pitching for sales. Achieved CSAT KPI by providing optimum solutions and customer satisfaction. Resolving customer queries pertaining to H.P products and achieving customer satisfaction. Data Entry Specialist / Analyst , 06/2008 to 01/2009 through Kelly services for client Google. Analyzing data and using various queries to transform the requirements. Determining process and business requirements. Transforming process requirements into business logics and functionalities. Providing good communication to end clients and business leaders. Documentation of various process to increase operational accuracy and efficiency. Writing basic SQL queries for data reporting and for other business/ technical functional needs. Education Bachelor of Commerce : accounting and business management , Osmania University - accounting and business management GPA: 3.0 Master of Business Administration : GPA: 3.4 Master of Science : Information Technology , Wilmington University Delaware - Information Technology GPA: 3.31 Skills analyst, basic, Business works, cable, Capacity planning, coaching, computer peripherals, computer hardware, Computer Applications, Client, clients, customer satisfaction, customer service, Documentation, Driving, features, frame, functional, Java, leadership, leadership skills, Logic, Mentoring, Excel, Microsoft Office, MS office, windows operating systems, PowerPoint, Share point, word, network, policies, presenting, processes, Project Lead, project management, quality, reporting, sales, sound, SQL, staffing, strategy, Strategic management, supervision, translating, Troubleshooting, verbal communication skills, Visio, Web Designing, wise, workflow, written

BPO

SALES REPRESENTATIVE Summary Bi-lingual,efficient service teams. Skills Hard working ,Friendly and enthusiastic able to learn new tasks Customer and Personal quickly,represent establishment with friendly, professional matters at Service all times.  Experience Sales Representative Oct 2017 to Oct 2017 Company Name － City , State Cashier , selling lottery tickets to customers. Managed the receptionist area, including greeting and responding to information asked. Doing basic mathematics , adding , subtracting and multiplying. Handing money and prices. Front Desk Receptionist Dec 2015 to Aug 2016 Company Name － City , State ❏ Greet persons entering establishment and direct them to specific destinations. ❏ Operate telephone or forward calls, taking messages, or scheduling reservations. ❏ Receive payment and record receipts for services. ❏ Hear and resolve complaints from customers. ❏ Transmit information or documents to customers, using computer, mail, or facsimile machine. ❏ Collect, sort, distribute guest mail. ❏ Enroll individuals to participate in our hotel rewards program. ❏ Calculate and quote rates for hourly,weekly rates. ❏ Perform duties, such as straightening magazines to maintain lobby or reception area clean. Room Service Dec 2015 to Aug 2016 Company Name － City , State Take food orders and relay orders to kitchen staff. Place food servings on plates or trays. Examine trays to ensure that they contain required items. Stock service stations with items such as ice, napkins, or straws. Remove trays and stack dishes for return to kitchen after meals are finished. Total checks, present them to customers, and accept payment for services. Determine where guest would like to eat their meals and help them get situated. Clean or sterilize dishes, equipment. Team Member Jan 2015 to Dec 2015 Company Name － City , State Train workers in skills such as taking orders, communication, Observe and influence guest behavior, communicating and interacting with them. Primarily serve and prepare food for customers Cleaning work stations and answering questions about menu items, policies, and services. Education and Training Associate Of Arts Mar 2016 Tint School of Makeup & Cosmetology Grand － City , State Nail Technician High School Diploma Jul 2015 Moises E. Molina High School － City , State Skills Critical Thinking, facsimile machine, mail, policies, reception, scheduling, taking messages, Technician, telephone, Time Management

SALES

INFORMATION TECHNOLOGY SPECIALIST Summary An organized DBA professional with over 6years hands-on experience supporting Oracle databases, Sql Server databases and AWS infrastructure. Equipped with excellent communication and interpersonal skills; a highly organized individual and team player who possesses strong analytical and problem solving skills, and is who is committed in delivering quality services to customers/clients. Experience Information Technology Specialist 03/2018 to Current Company Name City , State  Primary responsibilities include production support, installation and configuration, migration, backup and recovery, performance tuning, cloning, security, upgrades, and patches. Planned, installed and upgraded multiple Oracle databases from 11.2.0.4 to 12.2.0. Added targets to OEM 13c and used OEM 13c to monitored databases. Created rules, security profiles using OEM 13c. Performed Hot/Cold Backup, Recovery and Cloning of databases using RMAN Planned and implemented Backup strategies, used RMAN and Crontab to schedule backup. Installed and upgraded databases from MySQL 5.6 to 5.7 and implemented mysqld_multi for better performance. Migrated databases from on-premise to AWS using Database migration services. Launched and maintained RDS and EC2 instances in AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Performed cross region replication with S3. Created security groups to manage inbound and outbound rules. Database Administrator 12/2014 to Current Company Name City , State Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate. Worked with clients to analyze computing and network needs and implemented appropriate solutions within each department's budget. Analyzed performance monitoring/tuning/troubleshooting - Oracle database performance tuning services with EXPLAIN PLAN, TKPROF, STATSPACK, AWR and SQL TRACE. Installed, configured and maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures. Generated ASH, ADDM and AWR Reports using OEM from Oracle 10g, 11g and 12c database and analyzed the reports for Oracle wait events, time consuming SQL queries, tablespace growth, and database growth. Implemented database re-organizations as required to improved performance and ensure maximum up-time of the database; implemented SQL Access and SQL Tuning advisers recommendations. Launched and maintained RDS and EC2 instances in AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Planned and implemented high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM and ACFS file systems. Migrated multiple stand-alone databases to RAC databases using Rconfig, RMAN and OEM. Migrated single instance databases from NON-ASM to ASM file system to improve performance. Installed Oracle 10g, 11g and 12c software and created multiple databases including Plug-able and container databases in oracle 12c. Implemented TDE, Data Redaction and database Auditing to improved data integrity and security. Applied PSU on standalone TEST environment using OPatch and same PSU (Grid and RDBMS Patching) on production cluster using OPatch Auto. Replicated data in real time using Oracle Golden Gate and Oracle streams. Analyzed, interpreted and troubleshot Golden Gate related issues. Designed and implemented different backup strategies like Cold, Hot backup using RMAN with Flash Recovery Area and Logical Backups with EXPDP/IMPDP. Scheduled RMAN backups, purge jobs, Maintenance Jobs using DBMS_JOBS, DBMS_SCHEDULER, Crontab and OEM. Implemented and managed logical backup/recovery with Datapump and Export/Import utilities. Cloned databases using RMAN and Manually using scripts. Implemented Point In Time Recovery on one or more tablespaces to recover lost of a table(s) while eliminating down time for the database. Installed SQL Server EE 2012 on windows and created databases, triggers, tables, procedures, functions and database diagrams. Upgraded databases from 10g to 11g and to 12c using DBUA, Datapump, Manually, Transportable Tablespace and Oracle Dataguard. Oracle Database Administrator 07/2012 to 10/2014 Company Name City , State Prepared technical architecture proposals for enhancements and migrated an existing standalone database to RAC database. Provided senior technical support to Developers and troubleshot performance issues and maintained high availability and security of databases. Analyzed and tuned the Database to identify potential database bottle necks such as response delay, locking contention, wait event using tools like STATSPACK, EXPLAIN PLAN, and TKPROF. Collaborated and worked together with development and operations staff and resolved problems quickly and efficiently. Maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures. Installed, configured, deployed and monitored different databases and application servers using Oracle OEM 12c Grid Control. Worked efficiently in Database administration activities such as User management, Space management, Monitoring, Creating Database, Managing Oracle Instance and Database security and Materialized views. Maintained and administered high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM file system. Planned and applied PSU/CPU patches and upgraded multiple databases from 10g to 11g. Replicated data in real time using oracle Golden Gate. Increased data security; implemented TDE and database auditing and created threshold on database metrics and set alert for a more stronger security. Maintained Active Data guard, creating both Logical and Physical Standby databases for data disaster recovery solutions. Worked on 24/7 environments, supported, monitored, managed and troubleshot database related issues over 300 oracle 10g, 11g and 12c databases with sizes from 300G to 2TB. Implemented backup strategies used RMAN for incremental/full backup and Datapump to backup logical components. Education and Training Bachelor of Science : Civil Engineering University Of Buea City , State , Cameroon Civil Engineering Technical Environment Databases: Oracle 10g, 11g, 12c, MySQL 5.6, 5.7, Sql Server 2008, 2012 Platforms: Oracle Enterprise Linux 5.11, 6.7, 7, HP-UX 10.x, 11.x. Sun Solaris 2.5, 2.6, Windows Server 2008 Tools : TKPROF, EXPLAIN PLAN, STATSPACK, AWR, and ADDM Toad, Putty, X-wing32, WinSCP.  Database Utilities : Oracle Enterprise Manager, Real Application Cluster, ASM, Transportable Tablespaces, SQL*Loader, RMAN, DataPump, Export, Import Languages :  ·SQL*PLUS, PL/SQL, UNIX Shell Scripting, Ksh, bash

INFORMATION-TECHNOLOGY

AVIATION SAFETY ASSISTANT Career Overview Receive Telephone Calls, Give Routine And Non-Routine Information, Answer Questions And Direct Calls And Visitors To Appropriate Person Or Office. Receive And Control Internal/External Correspondence For Congress And Commissioners As Well As Suspense Items, Routing Materials Directly To The Appropriate Person Or Office For Action. Prepare And Type A Variety Of Correspondence, Reports, Forms, Requisitions, Requests For Personnel Actions And Legal Documents Using Personal Computer. Reviewing For Grammar And Syntax According To Established Policies Prior To Routing Final Copies For Signature. Determine Deadlines And Offer Suggestions Concerning Actions To Be Taken. Organize And Maintain Official Files, Records, Manuals, Handbooks, And Other Data, Both Manual And Electronic. Maintain Supervisor's Calendar; Schedule Appointments And Meetings/Conferences, Prepare Notes Regarding Topics To Be Discussed. Make Travel Arrangements And Prepare Travel Vouchers. Serves As Purchase Card Holder For Business Unit, Responsible For Procuring Supplies And Materials, Balancing And Reconciling Credit Card Statements And Invoices To Ensure Accuracy. Collecting, Retrieving And Consolidating Responses From Program Managers To Be Used For Reporting. Documenting And Tracking Commitments On Behalf Of Program Managers And Business Units To Ensure The Deadlines/Time Frames Are Met. Timekeeper For Employees Under The Supervision Of Director. Utilizes Office Automation Software Such As Word Processing, Database Management, Electronic Spreadsheet And Other Applications. Recommends And Implements Changes In Clerical And Administrative Policies And Procedures Of The Office, Along With Providing Accurate And Timely Advice Regarding Administrative Processes And Efficiencies. A Whole. Applies A Comprehensive Body Of Human Resources Rules, Procedures, And Technical Methods Necessary To Support Staffing Functions. Applies Appointing Authority Criteria, Qualification Standards, And Employment Regulations And Procedures To Assist Specialists And Managers In Recruiting And Selecting Applicants For Employment. Initiates Tentative And Firm Job Offers To Selected Applicants, Explaining Federal Employment Benefits To Applicants, Obtaining Transfer Data On Applicants Currently In The Federal Service, And Mentors Them Throughout The Hiring Process. Program Specialist For The On-Boarding Processes Of New Hires, From Acceptance Letters, On-Boarding Paperwork, Issuing The Oath Of Office, Assisting With Collection And Processing Of All New Hire Documentation. Alternate Program Specialist For All Training, Agency-Wide, Staffing, Time Keeping And Benefits. Compiling The Weekly Activity And Gains And Losses Reports. Completed Certificate Courses At The Graduate School For Federal Human Resources Overview, Position Classification, Staffing And Employee/Labor Relations. Served As Records Management Custodian For All Of Human Resources. 03/2011-03/25/11-Answering Phones, Scheduling Appointments And Maintaining Calendars For Multiple Directors, Ordering Supplies, Arranging And Facilitating Staff Meetings With Component Heads And Directors, Taking The Minutes, Maintaining Files And Records Management Systems, Compiling/Merging Organizational Charts And Phone Rosters For Emergency Recall Systems, Arranging Travel For Staff Using Government-Authorized Systems, Time And Attendance Keeping, Drafting And Editing Inter- And Outer-Office Correspondence, Tracking Suspense Items For Response Or Completion, Working With Budget And Finance Personnel On Funding And Tracking Of Funding For Spend Plans Each Fiscal Quarter, Event Coordination And Planning For The Front Office, Project Management, Greeting Visitors, Distributing Mail, Drafting/Editing Operating Instructions And Memos According To Standardized DoD Templates, And Other Duties Assigned. Sorts And Distributes Mail; Answers Phones For Inspector General And Executive Staff; Greets And Announces Visitors For Executive Staff; Performs Time Keeping Duties For Front Office/Inspector General; Maintains And Orders Supplies For The Executive Staff/Inspector General; Updates Contact Lists For The Inspector General's Staff And The Treasury Executives; Manages Calendars For The Executive Staff And Schedules Meetings And Appointments; Hosts Teleconferences And Internet Meetings For Directors And Executives; Prepares The Weekly Report To Treasury; Reviews, Controls, Edits And Maintains Correspondence System For Suspense Items/Congressional Correspondence, Updates And Reports; Reconciles Purchase Order Requests And Invoices For The Director Of Finance/Accountability; Takes Minutes For The Senior Staff Meetings And Directors' Meetings Via WebEx; Prepares Various Forms Of Internal And External Correspondence For The Inspector General's Approval And Signature; Posts Assignments To The SharePoint Website For Review By The Chief Of Operations; Enters, Tracks And Retrieves Data In Various Electronic Databases; Handles Travel Arrangements For The Inspector General And His Special Advisor, The Associate Inspector General For Mission Support And Myself, As Needed In GovTrip; Attends Meetings As Delegated By Management To Represent TIGTA; Serves As A Resource Person For Other Administrative Staff, Training On Various Systems And Projects, As Needed; Aids With The On-Boarding Process For New Executives And New Hires, Teaching Various Procedures And Systems Training/Overview; Editing, Reviewing, Gathering And Compiling Information For The Ig's Review; Using Own Judgment On Various Projects To Determine The Best Course Of Action Or Areas Of Concern; Able To Work Independently And Utilize Available Resources As Needed For Support Or Guidance. Receiving Calls And Visitors, Determining The Nature Of Business, Giving Routine And Non-Routine Information, Answering Questions In Accordance With Service Policies And Operations Or Directs Callers And Visitors To Appropriate Person Or Office. Sorting And Distributing Mail And Suspense Items, Routing Them Directly To The Appropriate Person Or Office For Action, Following Up On Outstanding Controls And Assembling Background Information Before Routing Mail To The Supervisor. Preparing Correspondence, Reports, Requisitions, Requests For Personnel Actions And Legal Documents Using An Electronic Typewriter, Word Processor, Or Pc. Reviewing Outgoing Correspondence For Proper Format, Conformance With Procedural Instructions, Grammar, Punctuation, Spelling, And Attachments. Organizing And Maintaining Files And Records, Manuals, Handbooks, And Other Related Materials. Keeping Master Files Updated. Maintaining Manager's Calendar, Schedules Appointments, Assembles Background Materials, Prepares Agenda, Coordinates Travel Arrangements. Inputting, Retrieving And Extracting Information Using Electronic Databases. Building Case Files For Revenue Officers. Managing Case Files, As Needed, Per Manager's Discretion. Handling Sensitive And Confidential Information According To Procedures To Ensure Data Security. Participating In Workgroup Training And Meeting Sessions To Document Minutes. Providing Basic Coordination And Pertinent Information On Office Functions To Internal And External Customers. Ordering The Required Tests, Requesting Ad Managing Medical Records While Ensuring Accuracy And Completion According To Policy. Scheduling Appointments For Patients. Greeting Patients, Family Members And Visitors In The Clinical Setting. Requesting And Maintaining Medical Records And Encounter Forms From Both Internal And External Providers. Determining Eligibility For Means Testing And Travel Vouchers Upon Requests Upon Due Date and/or Requests. Transcribing Doctors' Orders For Essential Testing And Return Appointments. Registering Patients For ER Visits, Updating Demographics And Financial Information Using Electronic Databases. Processing Patients For Id Cards And Photos. Compiling Inpatient Daily Census Reports. Creating, Maintaining And Updating Medical Records Using The Terminal Digit Filing System. Processing Requests For Medical Records In Accordance With The Privacy Act And HIPPA Guidelines To Ensure Patient Privacy Protection. Maintaining Daily Contact With Staff, Patients, And Visitors With Exceptional People Skills. Performing Reception Duties Such As Records Keeping And All Clerical Duties Related To Patient Care. Handling Request For Lab, EKG, X-Ray And Other Procedures. Transcribing Doctors' Orders. Coordinating Referrals To Other Specialty Areas. Scheduling Patients Appointments. Answering Incoming Calls From The General Public, As Well As Patients And Family Members Regarding Appointment Changes Directions, Instructions, And Out-Sourcing. Interviewing Patients Regarding Initial Treatment And Eligibility For Treatment. Capturing Patient Demographics And Registering New Patients For Medical Treatment. Reviews Records For Administrative Errors. Ensures All Means Tests Are Completed Prior To Patient Being Seen. Supervisor: Ola McGhee (901-523-8990) Okay To Contact This Supervisor: Yes Professional Experience 08/2014 Aviation Safety Assistant Company Name － City , State Supervisor: Greg Benson (404-474-5700). Salary: 53,221.00 USD Per Year Hours Per Week: 40 Series: 0303 Pay Plan: FG Grade: 07 03/2013 to 07/2014 Administrative Assistant Company Name － City , State Supervisor: Barbara Fiebich (240-613-5324) Salary: 55,622.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 09. 04/2011 to 03/2013 Human Resources/Administrative Assistant Company Name － City , State Supervisor: Patrick Waller (301-222-6000) Salary: 43,431.00 USD Per Year Hours Per Week: 40 Series: 0318/203 Pay Plan: GS Grade: 07 08/2008 to 09/2009 Group Secretary Company Name － City , State Supervisor: Bobbie Graham (901-544-1314). Salary: 34,000.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 05 Education 6 2009 Nursing Business Some College GPA: GPA: 3.0 GPA: 3.0 Of A Maximum 4.0 Credits Earned: 41.0 Semester Hours Nursing Business Human Growth & Development, Anatomy & Physiology I & II, Medical Terminology, Public Speaking, General Psychology I & II, English Composition, And Intro To Computers. 5 1988 Safety Training (1998,2001,2004) Medical Terminology (2004) MS Office (2005) HIPPA Training (2002-Present) Typing 55 Wpm IDRS Training 2008 ICS Windows 2009 Fed-State Training 2009 TCM/Paris 2009 WebTA 2009 WebEx 2010 SharePoint 2010 Management Assistant CPE 2010 SharePoint Training 2011 Visio Training 2011 Federal Human Resources Overview (Graduate School) 2012 Position Classification (Graduate School) 2012 Staffing (Graduate School) 2012 Employee/Labor Relations (Graduate School) 2012 : General Education Office Education Central High － City , State , United States General Education Office Education 12 2012 Nursing Organizational Leadership Some College GPA: GPA: 2.0 GPA: 2.0 Of A Maximum 4.0 Credits Earned: 49 Semester Hours Nursing Organizational Leadership Medical Terminology, Anatomy & Physiology I, Anatomy & Physiology II, Psychology I, II, & III, Nutrition, English Composition, Public Speaking And Psychology. Organizational Theory, Foundations Of Math, English Reading And Analysis, Public Administration And Leadership Development University Of Memphis － City , State , United States Southwest Tennessee Community College － City , State , United States Certifications Time Keeping, Purchase Card Holder, GovTrip, Recommending And Ensuring Cost Effective Use Of Funds For The Operation And Maintenance Of A Travel Program, Travel Card Holder, Records Management, Budgeting Through PCPS And Regis (Formerly Boss) Performing Basic Budget And Accounting Assignments Such As Collecting Financial Data And Performing Reconciliations; Compile And Summarize Data And Prepare Reports, Compiling, Obtaining, And Summarizing Narrative Information And Quantitative Data Using Excel, MS Word And Other Office Software Programs (E.G., Power Point) That Serve As Tools For Accounting And Reporting; Enter, Modify, Retrieve And Delete Information In An Automated Accounting System, Answering Phones, Collecting, Distributing And Preparing Mail, Data Entry For Case Updates (EIR), Preparing Requisitions For Forms And Maintenance. Preparing Training Materials; Providing Technology And Logistics Support; Gathering Of Information For Use In Conducting Analysis Of Policies That Impact Programs; Internal Revenue Service 5000 Ellin Road Lanham, MD 20706 Personal Information United States 03/2013 - 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Languages Read Spanish Skills Accounting, Basic, Budgeting, Budget, Data Entry, English, Financial, Forms, Funds, Human Resources, HR, Labor Relations, Leadership Development, Logistics, Math, Medical Terminology, Excel, Mail, MS Office, Office, Power Point, Windows, MS Word, Organizational, Personnel, Policies, Psychology, Psychology I, Public Speaking, Reading, Read, Reporting, Safety, Spanish, Staffing, Supervisor, Tax, Answering Phones, Training Materials, Treasury, Typing 55 Wpm, Visio, Written, Composition Additional Information United States 03/2013 - 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Novice Novice Novice Affiliations: National Honor Society For College Students - Inductee Additional Information: Monetary Award For Performance On The Job 2012 Monetary Award 2008 For Sustained Outstanding Performance On The Job Pin Awarded 2008 For Valuable Suggestion Submitted To Save Money For The Facility Monetary Award For Team Effort And Achievement 2005

AVIATION

CONTENT STRATEGIST Summary Energetic and persuasive Public Relations Specialist offering expertise in public speaking, advertising and media relations. Seeking employment with an established company which will utilize my skills, creativity and enthusiastic approach while allowing me to grow as an individual and further strengthen my abilities. Highlights Microsoft Office Social Media Marketing Strong Editing Skills Project Management Exceptional Writing and Grammar Graphic Design Expert Computer Knowledge Analytical Skills Public Relations Specialist Skilled Typist Telephone Skills/Multi-Line Fast & Accurate Data Entry Correspondence Search Engine Advertising Vector Media Photography Profit & Growth Strategies Experience Content Strategist Jan 2015 to Current Company Name － City , State Create outlines, storyboards, graphics concepts, prototype page layout. Edit copy for writers and provide feedback to visual design team. Act as project manager and simultaneously manages several projects. Handle all SEO techniques, and responsible for executing all online marketing campaigns. Responsible for ALL content management, social media tools, photo editing software and Office software Responsible for writing a minimum of five news articles daily. Assisted with and coordinated all public relations events for the launch of the website. Public Relations & Marketing Manager Mar 2013 to Current Company Name － City , State Create in-depth marketing proposals for restaurants. Implement strategic and community-building campaigns, promotions and contests centered on increasing in-store visits to our clients' restaurants, build brand loyalty for Marion Restaurant Guide and the growth of our online brand. Research followers, organizations & influences to grow fans & build engagement of our website & social media platforms. Plan & execute all events hosted by the Marion Restaurant Guide and for clients. Work with all departments to identify trends and developments that influence Public Relations. Design and maintain all web content, graphics contents, promotional videos, email blasts and email newsletter. Work to develop & maintain relationships with company sponsors. Successfully handle multiple advertising budgets simultaneously. Client/Community Coordinator Sep 2009 to Current Company Name － City , State Set up over three hundred active B2B accounts and maintained a positive work relationship with each client over the course of their contract. Establish an maintain cooperative relationships with representatives of the community. Act as the Digital Marketing Manager for all social media & online marketing. Created a myriad of ad campaigns to promote our clients using Facebook, AdWords, Twitter, LinkedIn and more. Responsible for the graphics needs for numerous clients, including designing logos, business cards, websites, fliers and more. Worked as a Project Manager for over 100 businesses, providing sales and marketing expertise, handling budgets, and overseeing projects from conception to end. Expanded product and company recognition in the national press to grow sales and enhance marketing. Organize public events, contents, parties and more to increase product awareness. Create all web content, email newsletters, and more. Responsible for all administrative duties, including answering telephones, handling computer equipment, faxes, printing, data entry, spreadsheets and more. Project Manager | Advertising May 2010 to Sep 2010 Company Name － City , State Successfully managed a sales team of 15 on a new city-wide project. Encouraged local businesses to support their community by advertising on banners displayed city-wide. Created advertising plans that encouraged clients to advertise & support Marion. Designed logos for many businesses. Lead the sales team to increased sales by over 30% from the previous year for the entire city. Responsible for starting and accurately maintaining all data sheets, contact lists, sales, and proofing. Wireless Specialist Jan 2006 to Jan 2006 Company Name － City , State Assisted with the development of new policies and procedures in a new department. Responsible for the wireless department and overseeing all aspects of wireless activity. Dealt with all levels of customer service and technical support. Handled customer complaints in a professional courteous manner, resolving conflicts expeditiously. Learned the process ofselling and increased wireless sales. Expanded number of "end of sale add-ons" by 35%. Reliably maintained a cash drawer for transactions. Kept an accurate record of all wireless transactions on a computer database. Education Associate of Applied Science , Marketing & Project Management 2016 Marion Technical College － City , State Marketing, Public Relations, Social Media and Journalism coursework Associate of Applied Science , Interactive Media 2016 Marion Technical College － City , State Coursework focuses on video production, image manipulation, web development, Internet development Skills Advertising Analytical Skills Scheduling Appointments Budgets Computer Knowledge Client Relations Customer service Data Entry Editing and Copywriter Graphic Design Project Managing Marketing Microsoft Office Photography Proofing Research Social Media

PUBLIC-RELATIONS

CHEF INSTRUCTOR Professional Summary Pastry chef/baker/cake decorator with 5 year history creating beautiful specialty cakes for events. Wide range of skills includes custom breads, cookies, pies and tarts. Highly organized and supportive team player. Abundant knowledge in seasonality of ingredients as well as a passion for local, sustainable and organic ingredients. Plans and executes menu development, budget analysis, equipment, food preparation and execution, and ordering. Hardworking, on time, self-motivated individual with a proven record of responsibility and ability to problem solve. Equally effective working independently as well as in a team effort. Works well with a wide range of people at all levels; comfortable leading, collaborating or training. Organized and detail-oriented with ability to view situations and challenges in a positive way and propose solutions to streamline operations. Passionate about creating unique, delicious pastries using extensive knowledge of baking sciences and flavor combinations. Experience 04/2016 to Current Chef Instructor Company Name － City , State Teaching classes to small and large groups. Honing current culinary skills and sharing knowledge, methods and technique with students.  Creating lesson plans and menus 02/2016 to Current Sales Representative Company Name － City , State Traveling the New Jersey, Pennsylvania and Delaware areas selling cake and pastries for a wholesale bakery. Learning the art of sales Honing communication and sales skills as well as conversational ability and product knowledge ​ 03/2015 to 01/2016 Assistant Pastry Chef Company Name － City , State Helped lead a small team of bakers Decorated cakes, cupcakes and a variety of other pastries for daily display case. Created different flavor combinations and seasonal goods to make an ever changing menu Created menu items for highly popular and Napa renown Boon Fly Cafe Helped carry out banquets by creating attractive dessert and bread displays for up to 500 people Managed daily production of breads including Brioche, burger buns, focaccia, sourdough baguettes, rye bread, carraway seed, multigrain, parker house rolls, pizza dough and biscuits. Placed produce/dry good orders, requisitioned and other admin duties. 08/2014 to 03/2015 Event/Pastry Chef Company Name － City , State Communicates effectively with management as well as co workers. Leads the team to successful parties and banquets. Works production for the line when necessary. Team player systematically tastes and smells all prepared dishes, and observes color, texture and garnishes. Implements and supports company initiatives and programs. Consistently keeps a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Prepares a variety of breads, pastries, desserts, cookies as well as savory items for events ranging between 15 and 100 people. 08/2012 to 08/2014 Assistant Pastry Chef Company Name － City , State Managed and directed a team of three pastry line cooks to include; overseeing that daily responsibilities, health and safety standards are sustained. Effectively coordinated with management and kitchen staff during service to guarantee successful lunch and dinner shifts.Prepared a variety of breads, sauces, garnishes and pastries on a daily basis needed for service. Helped to facilitate kitchen cleanliness and sanitation as well as communicating well with co- workers in English and Spanish. Procured supplies, foods, and equipment for pastry department. Assisted with the initial restaurant opening and pastry department development. Spearheaded research and development to include reviewing and analyzing data on meals served, food consumed, food costs, supplies and labor along with providing reports and recommendations based on results. Sought new methods, products and procedures for improving the food service operation. Was responsible for ordering/ checking in all orders as well as conducting inventory and costing recipes. Established and maintained open, collaborative relationships with the kitchen team. Quickly and courteously resolved all guest problems and complaints. 08/2007 to 01/2012 Banquet Chef Company Name － City , State Managed a team of kitchen support that successfully organized and executed banquet events. Assisted in ordering, menu planning, and calculating charges for special dinners and banquet events. Prepped and executed professional banquets for guest ranging between 15-1,000 customers. Ordered and requisitioned food on a daily basis for banquets and large parties. Interacted with guests and members while leading live food action stations. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Persistently strove for continual improvement and worked cooperatively as a team member. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. 05/2006 to 08/2007 Baker/Cake Decorator/Retail Company Name － City , State Processed bakery orders for customers and directed cake delivery. Organized and refilled the bakery case with appropriate inventory based off of current sales. Creatively decorated cakes, cupcakes, tarts and pastries as well as special order items. Managed the Retail Bakery accounts by balancing the register on a nightly basis. Prepared bakery and specialty products such as bagels, breads and pastries. Education 2007 Associate of Arts : Culinary and Pastry Arts Illinois Institute of Art － City , State Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine, Recipe and Menu Planning 2005 High School Diploma Chesterton High School － City , State Culinary Arts Vocational Senior year. Skills Photoshop, arts, budgeting, costing, desktop publishing, English, health and safety standards, Illustrator, inventory, microsoft word, quality, research, restaurant operations, Retail, Safety, sales, some Spanish, supervision, team player, time-management, work-flow, written communication

CHEF

MASTER TEACHER Highlights Home schooling knowledge Calm and patient Certified in Early Childhood Education Head Start programs Strong communicator Toddler and preschool curricula Classroom management Classroom management Skills I have a lot patience, I communicate really well with children, I can usually calm a stressful situation quickly. Education Early Childhood Education 2000 San Jacinto College － City , State , USA Coursework in Child NutritionChild Abuse Awareness trainingCoursework in Emergency PreparednessCoursework in Behavior ManagementEmphasis in Child Development High School Diploma , General 1991 Beaumont High School － City , State , USA Emphasis in Child Development Experience Master Teacher Sep 2010 to Apr 2013 Company Name － City , State Conducted small group and individual classroom activities based on differentiated learning needs.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum to encourage student participation.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Applied the positive reinforcement method to redirect negative behaviors.Promoted language development skills through reading and storytelling. implemented family style meals. conducting parent/teacher conferences. and kept personal profiles of each child. Teachers Associate Aug 2004 to Nov 2009 Company Name － City , State Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs.Assisted 5-6 children per station during small group learning periods. Organized field trips to Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.to encourage student participation.Organized field trips to local parks, fire stations and zoos.Maintained daily records of children's individual activities, behaviors, meals and naps. Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Maintained daily records of children's individual activities, behaviors, meals and naps. Teacher aide Aug 1999 to Mar 2001 Company Name － City , State Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Organized field trips to local parks, fire stations and zoos. Assisted 5-6 children per station during small group learning periods.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Helped prepare daily lesson plans for activities and lessons. Implemented emergent curriculum to encourage student participation. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Distributed quarterly educational assessments, similar to report cards, to each parent.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program. Extra-Curricular Activities I ran the nursery at my church for a yea and then taught Sunday school for the older kids for another two years . I also helped run an after school "get your homework done here" program the community started where kids that didn't have help at home could come to us and get help with their homework or for the younger children the parents could enroll them and they would come daily after school. Summary Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.

TEACHER

FELLOW: CREATING LIVELIHOODS VIA AGRICULTURE PROJECT, VOLUNTEERING FOR INTERNATIONAL PROFESSIONALS Summary More than nine years of professional experience in a multidisciplinary/international environment, working on programs and projects with emphasis in strategic communications, environmental issues, and community building. Highlights MS Word, Power Point, Excel, Concur-Travel, PeopleSoft-Human Resources, Bud-E-Budgeting, Macromedia Dream Weaver, Adobe Illustrator, Word Perfect, Quattro Pro, Google Applications, Social Media Accomplishments *Experience in strategic planning, budget management, project execution, and monitoring and evaluation *Excellent skills in communication and team work Work experience in India, Laos, Malaysia, and the US with projects in Mexico and Panama Experience 01/2015 to 05/2015 Fellow: Creating Livelihoods via Agriculture Project, Volunteering for International Professionals Company Name － City , State Senior member of multicultural, international team at local non-profit organization working with single mothers to create a program to increase livelihood options for beneficiaries using profits from an agriculture-based enterprise Drafted project proposal including work and impact areas, purpose, outputs, work plan and sustainability plan Conducted a needs assessment to benefit women in the community of Kulim, Kedah Established benchmarks and goals for the project; worked with team to ensure delivery dates were met Monitored project progress and produced and submitted reports and presentations accordingly for the Ministry of Finance and executing agency Business Development Volunteer, FruitFriends, Vang Vieng Laos 02/14 - 04/14 Defined, prioritized, and documented FruitFriends' immediate and long-term goals and objectives; developed monitoring and evaluation plans, including results metrics Developed a financial reporting framework to aid in the presentation of the organization's financial standing to potential donors Worked with the program manager in researching the market, identifying stakeholders, estimating profit margins and producing business plans for agricultural products Created follow-up mechanisms to organize volunteers. 09/2013 to 02/2014 Program Manager Company Name － City , State Coordinated the WildForest program, managing all participating interns Created a comprehensive strategic plan for the program, including tasks, goals, and objectives in the short, medium, and long term Participated in reforestation project, educational initiatives and grassroots-level research and outreach Created impact assessment tools for the program Fostered relationships with local non-profit, private, and governmental organizations. 04/2006 to 04/2013 Consultant Company Name － City , State Formulated annual and multi-year strategic work plans, as part of a team Drafted funding proposals for communications plans Researched and analyze various topics for the development of communications strategies for priority corporate initiatives (sustainable cities, climate change, biodiversity, corporate social responsibility, etc.) Cultivated relationships with more than 25 Latin American and Caribbean community-based organizations in the Washington, D.C. area Coordinated the annual grant cycle for the IDB's Corporate Social Responsibility Program: IDB-D.C. Solidarity Coordinated special projects and events in the US, and abroad to ensure compliance with internal regulations Coordinated budget execution, monitored spending, and provided reports accordingly Designed, edited and produced the IDB's Annual Report. Education August 2003 MA : International Affairs American University － State International Affairs Making Sustainable Development Work: The Case of Costa Rica August 2003 MA : Natural Resources and Sustainable Development United Nations University － City Costa Rica Natural Resources and Sustainable Development April 2001 BA : International Relations Economics Florida International University － City , State International Relations Economics Certificate in Latin American and Caribbean Studies Independent Study: Governance and Legitimacy in Colombia CONTINUING EDUCATION Effective Project Management for Development, PM4DEV, August 2015 Permaculture Design, Panya Project, Thailand, May 2014 Project Design Monitoring and Evaluation, PM4DEV, April 2014 Languages Bilingual in Spanish/English Interests Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Additional Information VOLUNTEER WORK Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Skills Dream Weaver, Adobe Illustrator, agency, Budgeting, budget, Business Development, business plans, C, delivery, English, estimating, Finance, financial, financial reporting, Human Resources, Latin, Macromedia, managing, market, Excel, Power Point, MS Word, needs assessment, enterprise, PeopleSoft, presentations, producing, profit, progress, Project Design, Project Management, proposals, proposal, Quattro Pro, researching, research, Spanish, strategic, Word Perfect

AGRICULTURE

TEACHER Professional Background Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. skilled at wound care, mobility assistance and charting. Highly flexible and willing to work weekends. Flexible and experienced in catheter insertion and removal, as well as tubule feedings and medications. Skill Highlights Understands mobility assistance needs Charting expertise Able to lift 50 pounds Understands medical procedures Trained in grooming and bathing assistance HIPAA compliance Strong work ethic Trained in catheter change and preparation General housekeeping ability Valid Pennsylvania   driver's license Enthusiastic caregiver Feeding assistance specialist CPR/BLS certified Experienced in obtaining/charting vital signs Professional Experience Company Name City , State TEACHER 02/2015 to Current Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Routinely picked children up from school and activities. Created and implemented a developmentally appropriate curriculum that accommodated all learning styles. Familiarized parents with center's policies, regulations, fees and curriculum. Company Name City , State Certified Nursing Assistant 01/2016 to 03/2017 Provides patients personal hygiene by giving bedpans, urinals, baths, back-rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.Documents actions by completing forms, reports, logs, and records.Maintains work operations by following policies and procedures.Protects organization's value by keeping patient information confidential. Company Name City , State Home Health Aide 05/2016 to 09/2017 Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with ADLs. Comforted patients and provided them with reassurance and encouragement. Company Name City , State HOUSEKEEPER 01/2012 to 12/2014 Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings. Requires working in damp, dusty and dirty areas. Must clean up human waste and other body fluids, as required. Responsible for disposal of trash, waste, and other disposable materials.Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such asOSHA, EPA,State Health Department, etc.Plan work schedule for major tasks.Damp dust furniture, light fixtures, window sills, etc.Empty trash containers daily. Wet mop floors in all residents' rooms and bathrooms daily. Damp mop all corridor floors, lobby, dining areas,and others daily. Clean wash basins, mirrors, commodes, tubs, and showers daily. Check all vacant rooms daily to keep fresh. Clean all air vents. Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.). Wash windows as scheduled..Check entire area for spills, water, etc. periodically, especially in residents' bathrooms.Use safety precautions in all housekeeping services. Education and Training HIGH SCHOOL DIPLOMA 2009 Strawberry Mansion High School , City , State Entry Level Nurse Aide Program 2013 City , State Certifications CNA Licence-10/30/2015-/11/01/2017 Skills • Well versed with the standards of hygiene and sanitation • Demonstrated ability to perform duties in a busy environment • Strong interpersonal and communication skills • Good time management skills • Courteous with clients, residents and staf f • Sound ability to perform physically demanding chores • Willing to stretch existing working hours to accommodate work

TEACHER

PLANT FULFILLMENT LEADER Summary Dedicated leader with comprehension manufacturing, materials, and inventory experience. Demonstrated the ability to train, manage, and motivate team members to achieve organizational goals and objectives. Highlights Strategic Planning Lean Manufacturing Practices Site Safety Operational Management  Regulatory Compliance Training and Development Procurement and Inventory Control Budgeting and Cost Reduction Experience Company Name City , State Plant Fulfillment Leader 11/2015 to Current Provide manufacturing leadership in the developing, planning, and implementing of  the master schedule. Act on all matters pertaining to schedules, customer status, and inventory. Translate, prepare, and assign meaningful and functional productivity plans to meet established master schedules for customers. Assist in the calculation of detailed schedules for equipment, materials, and manpower with respect to schedule needs versus resource capabilities. Work to control inventory levels, cycle time, machine loads, and other aspects as required to meet schedules. Coordinate production control specialists. Interface between customers and shops for prioritization of shop load to meet customer demands. Interface with suppliers/vendors to assure realistic and timely delivery of hardware to meet schedule requirements. Develop, plan, and manage programs to meet GE purchasing commitments to Sourcing. Manage purchase orders between shop and vendors. Coordinate all production teams' material status, production priorities, and delivery commitments. Effectively communicate to external sources, including shops and revenue sharing partners. Determine measurement systems to be used, inventory levels, schedules, and appropriate system changes. Assist in determining manpower needs to meet facility measurement and budget goals. Company Name City , State Production Specialist: Large Combustors & Rotating Parts 12/2011 to 10/2015 Controlled raw material, ensured the minimization of excess/obsolete inventory, oversaw lean manufacturing processes of a subsection in order to increase inventory turns and deliver product requirements to customers. Tracked, expedited, and managed the logistics of numerous jet engine component parts throughout the manufacturing lines and entire supply chain to meet shipment deadlines. Coordinated daily with suppliers, vendors, union operators, and internal business leaders to support, forecast, prioritize, and improve production flow in accordance with customer demand. Drove material input to ensure on time delivery and output schedules to maximize productivity. Company Name City , State Payer Relations Coordinator 10/2008 to 11/2011 Served as the BWPO central contact for the quarterly submission of International Accounts for review to the BWH International Office. Answered inquiries from the international office, distributed correspondence and payments to appropriate BWPO departments. Managed functions related to the international collection agency utilized by the BWPO; responds to inquiries from the agency, verified payments received on accounts, coordinated paying of collection fee invoices, managed distribution of status reports to BWPO departments. Education Bachelor of Arts : Business Management 2008 Curry College , City , State Business Management Skills APS, CAS/IMPACT, CSF, Aviation Supply Chain, Lean Manufacturing, materials, Microsoft Excel, Office, PowerPoint, Word, inventory levels. 

AVIATION

HR SPECIALIST Summary Possess 15+ years of experience as an HR Classification/Compensation Lead and as an HR Specialist, Recruitment. Managed recruitment efforts that included qualifying candidates based on documented knowledge, skills, and abilities to match organizational resource needs. Ensured candidate fulfillment of the preemployment process; i.e., background checks, drug screens, and reference checks. Developed and implemented competency and skill-based pay programs for a variety of occupations including medical (nurses), mechanical (machine operators), and civil engineers. Led a statewide review of jobs (18,000 employees) toward determining appropriate FLSA designations (e.g., executive, administrative, computer-related, creative). Provided executive and middle management consultation toward acquiring class/levels and roles necessary to accomplish departmental goals and objectives that resulted in mission successes. Training and Development: Eight years of experience in training and development that included development and delivery of leadership and management/supervisory skills acquisition. Additionally, developed policy and procedural training including performance management, interaction management, ADA, and prevention of workplace violence and sexual harassment. Skills Management consultation Negotiation Outlook E-Recruitment HR policies/procedures Provision of excellent customer service Micro-soft applications: Word, Excel, PowerPoint Skills Problem-solve and serve as change agent to ensure that HR functions are included in organizational missions. Negotiate budget revisions to include HR initiatives. Ensure excellent customer service delivery, provide state/federal and soft-skills management/employee training. Conduct job analyses, as well as conduct compensation/job market analysis, and deliver and measure leadership training. Develop, implement, and monitor performance management. Develop, implement, and monitor personnel policies and procedures, and manage full-cycle recruitment. Experience 03/2016 to 08/2017 HR Specialist Company Name － City , State Managed full-cycle recruitment efforts for multi-state needs. Ensured candidate job qualifications matched minimum KSAs. Completed pre-employment processes (background checks, drug screens, reference checks). Conducted on-boarding/ orientation. Conducted initial phone screens and recommended applicants for on-site interviews. Contacted candidates with salary/hourly wage offers. Negotiated start dates. 08/2014 to 06/2015 HR Analyst Company Name － City , State Conducted analysis of 50+ roles (250+ positions) within a 10-month period. Recommended, developed, and implemented a new classification and level-based on the evolution of roles (IT, Security, and Radiation classes). Conducted labor-market studies and recommended, implemented, and monitored compensation practices. Recruitment: reviewed, approved, and referred candidates for management's selection based on documented KSAs and required education and experience requirements. Budget: daily contact with the budget manager to ensure or to request additional salary needs to be included in budgetary revisions/and legislative special requests.  Salary administration: reviewed, justified, and approved management requests for salary adjustments based on expanded variety and scope of responsibilities. Determined appropriate percentage increase and status (temp/perm). 03/2013 to 06/2013 Manager, Classification/Compensation Company Name － City , State Reduced the established timeframe for individual job analysis from an average of four months to 11 calendar days.  Established a requirement and template for project management and communication plans. Prioritized and assigned classification and compensation studies and reviews. Established and coordinated the recruitment of referrals from Cabinet and Council of State members.  Conducted statewide FLSA evaluations that resulted in appropriate designations. Ensured legal/justified salary administration practices. 10/2012 to 02/2013 Manager, Recruitment/Classification/Compensation Company Name － City , State Reduced the backlog of management-requested classification/compensation studies and individual job reviews by 100% w/in a four-month period.  Supervised recruitment efforts for all occupational needs of the hospital. Well-versed in NeoGov (e-recruitment).  Reviewed management requests for occupational and individual position studies toward upgrades, reallocations, downgrades, salary adjustments, and competency and skill-based pay programs for nurses, mechanical trades, and institutional services personnel. 06/2004 to 01/2013 Senior HR Analyst Company Name － City , State Oversight of HR classification/compensation activities of 12 field HR managers and analysts. Project manager for a variety of occupational competency and skill-based pay programs. Managed the statewide competency-based-pay program for nurses. Qualified applicants for jobs. Reviewed and approved requests for salary exceptions career progressions, and in-range salary adjustments. Led statewide FLSA designation analysis (18,000 employees).  Processed reduction-in-force activities. Developed and delivered training to department-wide employees regarding a variety of regulations, laws, rules, policies, and procedures. Ensured that field HR managers fulfilled performance management initiatives.  06/2000 to 05/2004 Senior HR Analyst Company Name － City , State Facilitated the development of statewide policies and procedures for competency and skill-based pay programs.  Partnered with managers and agency leaders to create CBPs (technical and soft-skills). Managed the statewide skill-based pay program for machine operators.  06/1996 to 05/2000 Training And Development Specialist Company Name － City , State Assessed educational/training needs. Developed, delivered and evaluated leadership, technical, administrative, and state/federal-mandated employee training based on ASTD principles.  Served as team lead for the development and delivery of statewide initiatives such as performance-based pay and performance evaluations.  Major contributor toward the research and development of internal  Ethical Practice of Trainers/Educational Leaders. Education and Training 2007 Bachelor of Arts : English Lit/Language NC State University － City , State , US

HR

CULINARY ARTS INSTRUCTOR Executive Profile I am seeking a responsible and challenging position that offers opportunities for personal and professional growth in a culinary environment such as fine dining to high-end hotel, catering or education. I prefer a position in Education or Management. So that I can utilize my skills gained during the past 16 years as a Teacher, Supervisor, Trainer, Team Player and Problem-Solver. Skill Highlights Over 16 years of supervisor experience, this includes: production operations, export and domestic shipping, receiving, inventory control, ordering, budgeting and distribution. Also responsible for Inventory in System Applications and Products (SAP). Conduct inventory plans and select teams for a monthly cycle count of over 5000 materials Supervise while earning respect from others Maintain transactions in SAP for all warehouse, shipping and inventory functions SAP System Knowledge. Microsoft Office, computer, small and larger appliances Maintain timeliness and quality in high volume kitchen Quality control Strong leadership skills Very skillful in teaching, coaching, motivating, training employees and students Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Managed classes of up to 7 to 30 students. Professional Experience Culinary Arts Instructor January 2015 to Current Company Name － City , State Prepare lesson plans for classroom instruction for credited technical/occupational courses Develops programs curriculum, syllabi, goals and objectives; evaluates students' progress in attaining goals and objectives Taught culinary arts courses in a classroom/lab/field environment that closely simulates the environment of the industry while maintaining knowledge of current trends and development in the field Provides instruction in the theory and practical application of culinary arts; establishes, measures and evaluates program Prepare and maintains all required documentations and administrative reports. Director of Dining Services January 2014 to Current Company Name － City , State Oversee and manage the day to day operation of all Dining Services operations Maintain and uphold corporate standards and meet the financial expectations of departments To ensure exceptional customer service, hospitality and a quality dining experience for our residents Create special meals for special diets, special needs Prepare for special events (grand opening, family night, community activity, and resident private parties) Responsible for purchasing all food and non-food items. Teacher Intern April 2010 to May 2010 Company Name － City , State 7 weeks) Demonstrated/Shopped/Organized/Planned for Food and Production Labs Implemented safety, sanitation, and knife skills in the labs Developed creative lesson plans that focused on differentiated instruction Kept students involved and engaged in the lessons. Teacher Intern February 2010 to March 2010 Company Name － City , State 7 weeks) Service Learning Project with 7th grade: made pillows for Haiti Developed creative lesson plans that focused on differentiated instruction Implemented safety, sanitation, and knife skills in the labs Implemented culture and diversity to the class Mastered classroom management/kept students involved and engaged in the lessons. Paraprofessional/Substitute Teacher October 2006 to January 2013 Company Name － City , State Motivated students to stay on task by completing work given by the teacher. Monitored the halls throughout the building. Worked effectively with administration, faculty, and staff. Participated in "Challenge Day". Baking/Pastry Chef January 2006 to January 2013 Company Name － City , State Prepared and make desserts, cakes, gelato, pastries, and dessert sauces Mastered at making ethic artisan gelato's and sorbet's Plated presentation for service Created and design different dessert for the season Manage 6-8 food preparation employees. Banquet Chef January 2005 to January 2006 Company Name － City , State Maintained Carver/Sauté station for events Assisted in plate presentations for sit down wedding, parties and special events Food preparation for events Set up and break down for event Serve food depends on stations( hot or cold foods, desserts). Owner/Manger January 2002 to January 2004 Company Name － City , State Increased sales from 25% to 50% Effectively managed food cost, budgeting, production, sales, inventory, marketing and advertising Supervised 8-10 employees Responsible for hiring and terminating Initiated proper training for customer service Monitored food safety and sanitation. Education Master of Science : Family and Consumer Science , 2012 Queens College CUNY － City , State Associate of Science : Culinary Arts , 2007 Le Cordon Bleu College － City , State , US Bachelor of Science : Marketing/Management , 1995 Southampton College of Long Island University － City , State Skills administrative, advertising, arts, budgeting, coaching, customer service, training employees, special events, financial, food safety, hiring, instruction, Inventory, inventory control, leadership skills, lesson plans, marketing, materials, Microsoft Office, presentations, progress, purchasing, quality, Quality control, receiving, safety, sales, SAP, shipping, supervisor, teacher, teaching

ARTS

BUSINESS SYSTEMS ANALYST I Qualifications TECHNICAL SKILLS: Business Applications: SAP Web Intelligence, Informatica Data Explorer, MS Visio, MS Project, Rational Rose, Business Objects Languages: SQL, UML,C, C++ , Core Java , Perl Web Development: HTML, XML, PHP Operating Systems: Windows XP/Vista/7, Linux Databases: Netezza, MS SQL Server 2005/2008, Oracle 9i/10g Accomplishments Organized workshops for SQL Server 2005 during the technical fest at Mumbai University Active member of Student Council of Asian Students at University of Maryland. Interface with the client and multi-disciplinary teams within Merkle (Business Intelligence, Information Technology, Database and Data Warehouse Developers) to support the solution delivery process Work closely with clients to understand their marketing goals, design their marketing databases, facilitate optimum segmentation and provide platforms and reports to measure their marketing ROI. Involved in designing and rolling out global marketing databases (North America, Europe and Middle East, Latin America) and thus well versed with Customer Data Integration and international data hygiene and standardization concepts. Enable the client to generate reports for Measuring ROI, effective channels , successful campaigns and optimum segments , trend analysis etc using tools like Business Objects Sound understanding of a projects life cycle, from demand generation to understanding the customer requirement and converting it into technical specifications and finally implementing the project. Jusitn: - Served as subject matter expert on marketing data and database design for European and Asia Pacific regions Involved the support of client requests such as adhoc reporting and campaign execution. Also responsible for identifying gaps in deployed functionality and building necessary new functionality alongwith correcting issues with current solution -data integration,data hygiene, cleansing CDI -created marketing programs based on client's requirements -supported existing solution on daily basis for any data or functionality issues -supervised change requests from development to implementation and performed QA on deliverables before handoff to client Automated Warranty Renewal Campaign Solution Project involved warranty based CRM marketing solution enabling warranty specific campaign execution and reporting Responsibilities: -Support of the deployed CRM database solution for Latin America region of Fortune 500 company focusing on Public and Large enterprises -Executed marketing programs on a weekly basis Work Experience Company Name Business Systems Analyst I 09/2014 to Current Acted as lead BSA on client team to drive consistency and support projects spanning multiple regional databases and support teams Primary contact for client, client partners and other stakeholders, managing daily responsibilities associated with delivering multi-channel database marketing programs. Responsibilities include working with client and other stake holders to understand marketing program objectives and business rules that help define the metrics for program measurement Partner with the client, client partners and other stakeholders to define campaign audience requirements, program specifications and business requirements Project: SMB CRM Marketing Database Solution Maintaining global marketing data for advanced targeting and segmentation to drive optimal business results - Gathered and analyzed business requirements provided by client to draft detailed project specifications and lead developers through development and QA process - Managed primary ownership for creating artifacts like Business Requirement Document and Functional Requirement Documents - Performed gap analysis and Root Cause analysis for data issues and functionality and ensured client satisfaction Project: Consumer Global Marketing Database Solution CRM solution for Latin America region of Fortune 500 High Tech company supporting data integration, marketing program execution, reporting and analytics - Led change requests within the cross-functional teams using the defined change management process ensuring timely deployment - Analyzed complex client data using Merkle's in-house methodologies and provided recommendations to improve marketing programs performance - Created automated processes minimizing the run-time and increased efficiency of database update and campaign deliveries Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts while continuing to evolve the solution delivery lifecycle to encompass multiple methodologies Interacted with development and QA teams to ensure timely delivery of project deliverables while managing project timeline and communicating adjustments and issues to program management. Responsibilities included creating documentation to detail functional requirements, technical solution design, code review, implementation and QA deliverables before handoff to client Project: Dell Financial Services Project is a service provided through Dell that provides credit line accounts to Dell customers that qualify. integrated database solution that allows us to use their customer data in Consumer marketing campaigns - Led project change requests throughout a full solution lifecycle performing requirements gathering, process documentation, data analysis and quality control - Lead solution discovery sessions with client stakeholders as a means to illicit solution requirements -Set up data load and automated processing of data extracts on a weekly basis -Responsible for process documentation consisting of Business requirements and functional requirements - Source to Target mapping and data dictionary -Designed and implemented email marketing campaigns for Canada region as per client's specifications -Created email marketing campaign targeting customers based on credit line account information - Reported on campaign attribution, performance, key metrics Interface with the client, marketing vendors, and cross-functional teams within Merkle on solution delivery and new project development Perform requirements gathering for change requests and maintain all documentation Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail Support campaign management process to develop business goals, campaign requirements and campaign metrics. Build and maintain client reports relating to data quality and campaign measurement Work with Solution and Account Lead to define project scope, level of effort and timeline Work closely with the delivery team (including system software engineers, QA, regression test teams, and the product manager) ensure that your clients' solution is created with exceptional quality. - Accountable for determining and requesting campaign data elements from creative agencies to build accurate segmentations for targeted educational & public relations program deployments Provide input to Project Management regarding schedule, level of effort , project scope Manage client communication and expectation setting Lead change requests from initiation to delivery Interface with the client and multi-disciplinary teams within Merkle to support the solution delivery process Take direction from Project Management regarding schedule, scope, and cost tradeoffs Assist with the delivery of the system into production by designing and supporting the formal client acceptance process, according to Merkle's defined standards Accurately document requirements and acceptance criteria for a Merkle Marketing solutions Perform analysis of new data for inclusion in a marketing database, and ad-hoc analysis of data in the database to support the requirements process Company Name IT Analyst Intern 05/2011 to 12/2011 Assisted IT Admin for managing user access rights, user groups and documentation upload on MS SharePoint Analyzed business applications to determine if changes or upgrades are required by business users or processes Gathered business requirements and converted them into detailed technical and functional specifications Served as a technical liaison between end-users & application vendors to obtain solutions for application issues using HEAT ticketing system Tested vendor solutions and newly modified systems to ensure they meet client specifications Generate customized reports using Business Intelligence tools to meet user requirements Company Name IT Support 05/2010 to 07/2010 Used Sys-Aid ticketing software for handling service requests from library staff Responsible for troubleshooting and maintenance of hardware and software devices Maintained Local Area Network of UM Libraries and performed Ghosting, G-Disking processes Education and Training MS : Information Management University of Maryland MS in Information Management (Dec 2011) University of Maryland GPA 3.67 /4.0 Relevant Courses: Database Design, Web Enabled Databases (PHP), Information Architecture, Management of Information and Services, Project Performance Measurement, System and Software Requirements B.E : Computer Engineering Mumbai University B.E in Computer Engineering (May 2009) Mumbai University First Division Specialties: Professional Affiliations Active member of Student Council of Asian Students at University of Maryland Skills Database, Marketing, Systems Analyst, Project Management, Business Requirements, Solutions, Metrics, Qa, Documentation, Accountable For, Accounts To, Adjustments, And Account, Basis, Campaign Management, Client Communication, Clients, Consumer Marketing, Credit, Data Analysis, Data Quality, Financial Services, Mapping, Marketing Analysis, Marketing Campaign, Marketing Research, Process Documentation, Product Manager, Program Management, Public Relations, Quality Control, Requirements Gathering, Topo, Databases, Bsa, Business Systems Analysis, Change Management, Crm, Crm Marketing, Customer Relationship Management, Data Integration, Database Marketing, Deployment, Gap Analysis, Integration, Integrator, Qa Process, Root Cause Analysis, Satisfaction, Segmentation, Access, Business Intelligence, Functional Specifications, Liaison, Microsoft Sharepoint, Ms Sharepoint, Sharepoint, User Access, Writing Functional, C++, Data Warehouse, Front End, Front End Design, Front-end, Html, Informatica, Java, Lamp, Lamp Stack, Life Cycle, Linux, Microsoft Project, Ms Project, Ms Sql Server, Ms Sql Server 2005, Ms Visio, Mysql, Oracle, Perl, Rational, Rational Rose, Roi, Sap, Sorting, Sql, Sql Server, Sql Server 2005, Subject Matter Expert, Technical Specifications, Translated, Uml, Visio, Warranty, Windows Xp, Xml, Ghosting, It Support, Maintenance, Architecture, Database Design, Information Architecture, Php, Software Requirements

INFORMATION-TECHNOLOGY

MANAGER - INFORMATION TECHNOLOGY AND BUILDING AUTOMATION SYSTEMS Summary Manager - Information Technology and Building Automation Systems Versatile Building Automation System engineer and IT professional with vast knowledge of Enterprise Project Lifecycle methodology and experience to deliver insightful network infrastructure and building automation solutions. Network engineering expert with strong background in project management and product support. Proven communication skills for quality development of standard documentation, as well as genuine leadership and assistance for associates and clients.  Highlights Enterprise platforms Current PMP Certification Project tracking Hardware and software upgrade planning Certified Information Security Manager User experience (UX) design Self-motivated Vast technical knowledge Server management Mac and PC expert Computer programming Highly motivated Resourceful Control system design Proficient multi-tasker Accomplishments Awarded the Navy and Marine Corps Achievement Medal in 2010, 2011, 2012, and 2013 . Awarded Sailor of the Year designation for the Pacific Naval Fleet in 2013. Successfully managed the network infrastructure and server environment for 150+ users and 300+ PC and network systems. Responsible for the training and development of 8 technicians and project coordinators within my team.   Experience Manager - Information Technology and Building Automation Systems October 2014 to Current Company Name － City , State Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects. Delivered detailed feature roadmaps that included action items and project targets. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Managed the 8 -person local IT team, allocating resources to ongoing projects and enforcing deadlines. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Worked on large enterprise and business critical applications. Analyzed and created new configuration for packaged software to meet business and system requirements. Configured, maintained and provided trending and performance analysis of enterprise class storage systems. Performed second-level support for all workstation and server class systems. Served as the technical lead for server infrastructure including development, QA, staging and production systems. Serviced electrical, pneumatic, mechanical and microprocessor controls. Analyzed, modified and repaired digital control systems. Set up, tested and configured networks, desktops, laptops and printers. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Diagnosed, installed, configured and repaired computer systems and software. Information Systems Technician July 2008 to July 2014 Company Name － City , State Utilized IT expertise to support communications efforts in Operation Iraqi Freedom and Operation New Dawn, focusing on network security, Microsoft-based programs, and the installation and maintenance of affiliated hardware. Demonstrated technical expertise to install, upgrade, and troubleshoot networks and related articles, such as video teleconferencing systems, routers, servers, computers, switches, and sound systems. Entrusted with confidential information to successfully develop and review specifications, standards, protocol, and inventory data, as well as keeping numerous systems encrypted. Maintained and monitored the server room, the wireless network and other server infrastructure. Set up staff workstations with PCs, Macs, phones and laptops.Translated technical specifications into detailed product requirements. Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment. Education Master of Science : Computer & Information Science , 2015 University of Houston － City , State , USA Top 15 % of class Emphasis in Cyber Security and Information Awareness.  Coursework in Operating Systems and System Programming Coursework in Computer Networking and Information Technology Bachelor of Science : Management of Information Systems , 2011 University of Maryland University College － City , State , USA Coursework in Computer Networking and Information Technology 4.0  GPA Skills System administration Windows Server 2003 Windows Server 2008 VMware  Active Directory Microsoft Exchange 2013 Large computer networks Linux Mac OS Microsoft Dynamics Access Control Security  Certifications Certified Naval Information Systems Technician – First Class Petty Officer (E6) Information Systems Security Professional (CISSP) Microsoft Certified Systems Administrator (MCSA) PMI - Project Management Professional (PMP) ISA - Certified Automation Professional Cisco Certified Network Associate (CCNA) Certified Network Professional (CCNP) Certified Security Professional (CCSP) Video Teleconference Certified Expert CompTIA Security+ Network+ A+

INFORMATION-TECHNOLOGY

SUBSTITUTE TEACHER Summary Receiving an education on Psychology and pursuing my teaching certification,ha been the best professional accomplishment I have achieved. The teaching in the absence of the teacher helped me understand that I have  a background to implement the strategist teach. Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals with track record of consistently achieving employee retention, skilled in leading teams to set record-high sales figures, expand existing territories and develop new accounts. Achieve record-setting revenue gains. Talented, effective at multi- tasking and reaching sales targets. Builds loyalty and long-term relationships with customers Business development executive experienced in all aspects of sales and marketing, contract negotiation and account management. Driven professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets. Accomplishments 8620 Spectrum Center Blvd. San Diego, CA 92123 Accomplishments Attentive Sales Manager with track record of consistently achieving employee retention and sales goals. 8 years in sales, customer service and personnel and payroll management. Driven to exceed goals and expectations. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers. Experience Substitute Teacher 01/2016 to Current Company Name Manage classrooms, and help children throughout the day, by assessing the lesson of the day. Maintaining discipline in the classroom. 10/2011 to 01/2017 Company Name City , State Advised prospective employees on various tips and tricks that would assist them in gaining employment in the organization. Implement effective HR policies to ensure all practices are following labor and employment regulations. Increased employee retention above 90% by rigorously maintaining a positive work environment. Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action requirements. Created a website with an embedded database and FTP functionality to enable online recruitment for the organization and reducing recruitment costs by 10%. Develop user friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing. Arbitrate labor disputes in collaboration with the legal department. Operations Sales Manager 09/2008 to 10/2011 Company Name City , State Established operational objectives and work plans and delegated assignments to subordinate managers. Supervised a team of 15 area managers and 35 associates. Developed executive presentations and reports to facilitate project evaluation and process improvement. Directed planning, budgeting, vendor selection and quality assurance efforts. Defined clear targets and objectives and communicated them to other team members. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions. Assessed vendor products and maintained positive vendor relations. Supported the sales team in writing proposals and closing contracts. Developed quarterly and annual sales department budgets. Developed a comprehensive training program for new sales associates. Reviewed operational records and reports to project sales and determine profitability. Trained all incoming sales team members. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Insurance Agent 08/2005 to 08/2008 Fred Loya Insurance - Eagle Pass TX 78852 Met with existing and prospective clients each week to select appropriate insurance policies. Calculated quotes and educated potential clients on insurance options. Tracked the progress of all outstanding insurance claims. Calculated premiums and established payment methods for sales. Identified and solicited sales prospects in agency databases. Evaluated leads obtained through direct referrals, lead databases and cold calling. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Collected all premiums on or before effective date of coverage. Contributed ideas and offered constructive feedback at weekly sales and training meetings. Education and Training High School Diploma 2000 Eagle Pass High School City , State Associate of Science MEDICAL 2009 KAPLAN UNIVERSITY City , State Bachelor of Arts : Psychology minnor on Child Development 2017 Psychology Child Development Languages Fluent in English and Spanish Skills agency, budgeting, budgets, business strategy, closing, cold calling, interpersonal, communication skills, Excellent Communication, oral, contracts, Critical thinking, clients, Client Relations, Customer Service, customer service skills, databases, database, Fluent in English, forms, FTP, HR, Insurance, Leadership, legal, Marketing, meetings, Mergers and acquisitions, Works, organizational, policies, executive presentations, Problem Solver, process improvement, progress, proposals, quality assurance, recruitment, sales, sales and training, Spanish, Strategic marketing, supervision, Time management, vendor relations, website, written

TEACHER

HR MANAGER/BUSINESS PARTNER Summary A Human Resources Business Partner with extensive experience aligning HR strategy with business strategy for assigned business groups. Employee Relations Coaching/Mentoring Talent Acquisition Salary Planning Organizational Design Workforce Planning Talent Management Succession Planning Change Management Development Highlights Lominger Korn/Ferry Certifications: Talking Talent, Succession Architect, Voices 360 and Leadership Architect HRIS – Workday, PeopleSoft, Oracle, HR Workways / Taleo Excellent Written and Verbal Communication Skills Self-motivated, detail oriented, organized, customer focused Maintains high level of confidentiality Proficient with MS Word, Excel, PowerPoint, Outlook Performance management strategies Employment law knowledge Employee relations Manager coaching and training HRIS applications proficient Talent management Employee Relations Coaching Talent Acquisition Workforce planning Experience HR Manager/Business Partner January 2000 to January 2014 Company Name － City , State Point of contact for multiple business groups of 400+ employees including various support groups Finance, Legal, IT, etc.) and other business units such as Manufacturing, Marketing, and Service. Strategic Business Partner – Partnered with Vice Presidents, Directors, and other management on workforce planning, talent management, change management, and building organizational capability. Employee Relations - Responded to and facilitated the resolution of employee relations issues (i.e. performance concerns, investigations, terminations, and day to day questions). Partnered with legal counsel as needed. Talent Management - Provided coaching and feedback to managers and employees on talent management activities including performance management, training and development, organizational capability assessment, strategy and planning. Facilitated annual calibration, salary planning, and talent reviews. Workforce Planning - Partnered with Talent Acquisition to drive recruitment strategies and processes including review and approval of requisitions and strategy sessions. Partnered with management on their staffing requirements, identified skill gaps, analyzed and communicated trends, and implemented retention initiatives. Designed, developed and executed HR plans within assigned business groups to support overall corporate and business unit direction. Partnered and collaborated with other HR functions (i.e. Compensation, Talent Acquisition, HRIS, T&OD) to develop, implement, maintain and deliver, value added companywide service to both management and employees. Change Management: Facilitated and managed organizational change such as reorganizations, leadership changes or reductions in force. Compliance: Assured client group compliance with legal requirements across diverse areas of human resources. Senior Human Resources Generalist January 1997 to January 2000 Company Name － City , State Point of contact for client group of 400+ employees in a fast paced, high volume-manufacturing environment. Strategic business partner with Vice President, Directors, and other management. Kept executive updated on areas such as morale issues, hiring needs, headcount, effective communication and management style, etc. Talent Acquisition: Managed a work load of 50+ open requisitions at any given time (Exempt and Non-exempt positions) Employee Relations: Handled employee relations' issues for client groups (i.e. performance, sexual harassment, violence, investigations, mediations, terminations and day to day questions). Benefits: Administered benefits and compensation and tracked leave of absences. Workers Compensation: Filed and monitored Workers' Compensation claims, and OSHA reporting. Associate Human Resources Representative January 1992 to January 1997 Company Name － City , State Administered company benefit programs for 800 employees including Flexible Benefits, 401(k), and COBRA; maintained vendor relations; prepared monthly insurance billings. Employee relations: Responsible for employee relations issues for a client group of 100 employees. New Hire Orientation: Conducted weekly new hire orientation to all employees including management. Events: Developed, coordinated, and promoted employee events and award programs (i.e. health fairs, seniority awards Wellness Program: Developed and managed the Wellness Program. Workers' Compensation: Filed and monitored Workers' Compensation claims, and OSHA reporting. Leaves of Absence: Processed and tracked leave of absences. Staffing: Supported the recruiting function. Education B.S : Business Administration California State University － City Business Administration SPHR Certification – (2010-present) HR Certification Institute Professional Affiliations Society of Human Resource Management Skills Architect, Benefits, billings, calibration, Change Management, coaching, client, detail oriented, direction, Employee Relations, fast, Finance, hiring, HRIS, HR, human resources, insurance, Leadership, Legal, Marketing, Excel, Outlook, PowerPoint, MS Word, Oracle, organizational, PeopleSoft, performance management, processes, recruiting, recruitment, reporting, Self-motivated, Staffing, strategy, Strategic, strategy and planning, vendor relations, Verbal Communication Skills, Excellent Written

HR

KINDERGARTEN TEACHER Professional Summary Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results. Core Qualifications Microsoft Office: Word, PowerPoint, Excel, Outlook Inspiration Software Publisher Software Quick learner/Adaptable Strong Typing Skills Lifelong learner Proofreading/Grammar Strong interpersonal skills Resourceful & adaptable Professional and mature Self-starter/self-directed Results-oriented Flexible & adaptable Time management Meticulous attention to detail Experience Company Name City , State KINDERGARTEN TEACHER 09/2013 to Current Create engaging and inquiry based lesson plans in accordance with District-wide curriculum units following Common Core standards for Kindergarten. Differentiate instruction according to students' ability and skill level. Work with a diverse student population including English Language Learner (ELL) students, and non-English speaking students. Delegate tasks to teacher assistants and volunteers. Establish positive relationships with students, parents, and fellow teachers as well as collaborate to plan and schedule lessons promoting learning and student engagement.  Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Received an Award from the Boys & Girls Club of Nashua; 2014-2015 TEACHER OF THE YEAR AWARD FOR KINDERGARTEN Company Name City , State K-5 LITERACY & MATH INTERVENTIONIST 09/2008 to 09/2013  Provided daily small group literacy and math intervention services using researched based programs for students, K-5, who are at risk of failing to meet district and state standards. Communicated effectively, students' progress or needs and established positive relationships with students, parents, specialists, and fellow teachers from various grade levels. Company Name City , State STUDENT TEACHER/SUBSTITUTE TEACHER 09/2006 to 06/2008 *Student Teacher for Grades 2 and 4. Substitute Teacher for grades K-12 and High School Substitute Teacher at Hollis/Brookline High School. Company Name City , State DIRECTOR, INDEPENDENT CONTRACTOR FOR PAMPERED CHEF 01/2000 to 04/2003 Successfully operated a home-based direct-sales business by marketing kitchen tools through in-home cooking demonstrations achieving top personal sales and top recruiter as well as three all expense paid trips for two. Company Name City , State PHARMACY TECHNICIAN 01/1993 to 10/1996 Assisted in preparation and filling of prescriptions requiring 100% accuracy. Company Name City , State Owned & Operated IN-HOME DAYCARE 03/1990 to 01/1995 Company Name City , State ACCOUNTANT I 01/1987 to 03/1990 Responsible for entire billing cycle of various government contracts all requiring 100% accuracy. Company Name City , State ACCOUNTANT ASSISTANT 01/1985 to 01/1987 Responsible for entire billing cycle. Company Name City , State ADMINISTRATIVE CLERK 01/1984 to 01/1985 Proposal preparation, audit support and material reconciliation. Company Name City , State SECRETARY I 01/1982 to 01/1984 Provide secretarial support for ten administrators and program manager. Education MASTERS OF EDUCATION IN : ELEMENTARY EDUCATION 2008 Rivier University , City , State , USA ​ NH Elementary Educator Certificate K-8 (1811 ) Current through 6/2017 ; PRAXIS I & II  April 2006, Sept. 2007 BACHELOR OF SCIENCE : BUSINESS MANAGEMENT 1987 Rivier University , City , State , USA ASSOCIATE OF SCIENCE : ADMINISTRATIVE SECRETARIAL MANAGEMENT 1982 Nashua Community College , City , State , USA Non-Degree Program : INTEL MATH I & II 2012 Plymouth University/UNH Manchester , City , State , USA  Earned 6 Graduate Credits, 80 hours of Content-intensive professional development and learning strategies regarding K-8 core mathematic concepts. Professional Affiliations NASHUA GARDEN CLUB,   2004-Present MEDIC ALERT COMMUNITY AMBASSADOR,   2005-2010     ​Organized & distributed MedicAlert collateral to surrounding medical community. CHARLOTTE AVENUE ELEMENTARY SCHOOL CLASSROOM & PTO VOLUNTEER  1996-2008  Room mom, Reading & math groups, chaperone, baker, Hospitality & Garden Club, Ski & Chess Club Skills Computer proficiency, organizational skills, multi-tasking, customer service, Proofreading, Prioritization, Secretarial skills, time management, accounting, direct sales, data collecting, marketing, recruiting, proposal preparation, education, cooking, baking, and I can teach a non-English speaking person to speak, read and write in English.  Computer Skills: Microsoft Office Suite:Word, Excel, PowerPoint, Outlook; Inspiration Software & Publisher. Open to learning new software.

CHEF

FLORAL DESIGNER Summary I have been involved in the Retail Industry for over 44 years. In those years I have been employed as a sales associate or as a floral designer. I have also been in those years a assistant manager, a manager, and a retail store owner with complete skills in day to day operations, problem solving, training, employee motivations, encouragement, merchandising, ordering product, and in every aspect of human resources that I was responsible to know and implement in the retail establishment I was employed by at that time if my service to them, Highlights Effective Retail Sales Manager Exceptional leader Excellent communication skills Compelling leadership skills Resolution-oriented Exceptional multi-tasker Organization Store operations Team-oriented Team leadership Employee training Accomplishments I have been rewarded for my continue effort to always going above and beyond what was expected to do from my employers. Experience 08/2015 to 06/2016 Floral Designer Company Name － City , State I was employed as a floral designer and to eventually manage their floral shop. 06/2015 to 06/2016 Designer Company Name － City , State I am the main floral designer for the shop. My designs have been place in the shops currant brochures and in several magazines that they advertise in. I have been rewarded several times for going beyond the companies expectations of my willingness to do what it takes to complete the day to day designing that has to be done for out customers, 06/2014 to 06/2016 Sales Partner Company Name － City , State I have been a sales partner at Brighton Collectables for almost two years now. I explain about our product, our owners and share the Brighton Story to everyone that comes into our store that I personally meet and greet. I offer them great customer service and I do everything that I can to meet  the customers needs for their time in out store.  I also display and merchandise our inventory, clean and straighten the store so it always looks nice for our customers, I attend our store meetings and the trainings at our store and its events too. 05/2008 to 05/2014 Owner/ manager/desiner Company Name － City , State I was responsible as the owner/ manager for all the shop and it day to day operations. I also did all the H R  work, banking, cleaning and merchandising of the shops inventory. I  decorated all our windows for every floral season. My shop won several window display awards for Best Window Displays in Weatherford, Texas.  

DESIGNER

GROUP EXERCISE FITNESS INSTRUCTOR Background, Objective Highly seasoned and dedicated mentor with a distinguished reputation of providing outstanding service to the community with a strong capacity to develop quality programs and provide supervised guidance for program staff and participants to guarantee successful outcomes. Areas of Expertise Planning/Coordinating Team Leadership Program Development Experience in Management Community Outreach Budget Development Creative Problem Solving Public Relation Critical Thinking Experience in Advertising Excellent Research Skills Accountability Team Building Staff Motivation Staff Training Employee Scheduling Experience Group Exercise Fitness Instructor 03/2009 to Current Company Name City , State Instruct group exercise classes to help strengthen and tone body Demonstrate the correct way to use exercise equipment Administrator Support Assistant II 09/2005 to 03/2006 Company Name City , State Verified that Information reported on tax returns adheres to applicable tax laws and regulations Maintained accurate filing system of tax related documents Updated tax returns made during audit process Transferred important documents to the appropriate department when requested. Administrator Support Assistant II 11/2003 to 04/2004 Company Name City , State Planned and scheduled meetings, conferences, teleconferences, and travel Answered or directed inquiries Maintained taxpayer confidentiality Completed projects assigned by staff Nursery Director 04/2001 to 12/2008 Company Name City , State Supervised all nursery ministry staff Developed reports for Ministry Coordinator and Senior Pastor Recruited qualified and experienced volunteers Managed budget for fiscal years of 2001-2008 Trained volunteer staff on how to property meet the demands of the nursery Supervised monthly staff meetings Ensured background checks were performed for volunteer​​ Data Entry Operator 03/2009 to Current Company Name City , State Information Processing. Reviewed corrected data for deficiencies, errors and incompatibilities. Applied data program techniques and procedures. Education Computer Information System Business Management Alabama State University City , State ​​ ​ Bachelor of Science : Business Management Huntingdon College City , State Computer Skills Technologically savvy, skilled in all major operation system Application including MS Office Suite Mobile Computing E-Mail Management Community Service Premarital Counselor (2014 - Current) Salvation Army (2012 - Current) Board and Parent Coordinator (2006-2008) Forest Avenue Magnet School-Parent Coordinator (2008, 2009, 2010 & 2011 Montgomery YMCA Barracuda Swim Team (2007-2015) Coach YMCA Girls Volleyball (2011-2015) True Divine Baptist Church Community Development Program (2010-2012) True Divine Baptist Church Game Time Youth Mentor Program (2010-2013) True Divine Baptist Church Youth Ministry (2005-Current) True Divine Baptist Church Women Ministry (2004-Current)

FITNESS

FINANCE COORDINATOR Highlights Microsoft Excel, Word, Access, PowerPoint, MS Outlook, SAP, Marketing Funds System, Siebel, AS400/Mainframe, Baan ERP, SharePoint, Salesforce.com, SAP CRM Experience 05/2014 - Current Company Name － City , State Finance Coordinator SUMMARY Dedicated accounting and finance professional with proficient analytical, budget processing, supporting and researching experience that includes general ledger reconciliation, data management and analysis, auditing, accounts payable and accounts receivables. Successful at managing multiple assignments while meeting tight deadlines. Adept at building productive, cross-functional team relationships, and leveraging these relationships to gain cooperation in resolving issues. 02/2012 - 05/2014 Company Name － City , State Master Data Specialist Accurately created customer master data records and sales hierarchies in SAP. Served as subject matter expert on Warehouse Direct (WD) accounts, addressing escalated issues and answering questions from the business regarding WD processes. Involved in SharePoint project which reduced the WD account create and change work flow process time by half. 12/2008 - 02/2012 Company Name － City , State Financial Analyst Worked closely with pharmaceutical client CFO and controller generating reports and reconciliations to assist in cash flow forecasting. Performed reconciliations utilizing Excel techniques including V-lookups and pivot tables. Consistently managed and completed month end close process within five business days. Processed client approved write-offs, accruals, journal entries and posted transactions to the general ledger. Assisted account analysts in collection of past due open accounts receivables. Participated in the recommendation, development, testing and implementation of department automated AR Reconciliation tool, which significantly reduced the manual matching work performed by the department Financial Analysts. Received several recognition awards for commitment to teamwork, initiative, process improvements and customer service. 08/2006 - 07/2008 Company Name － City , State Financial Analyst Maintained and accurately loaded multi-million dollar marketing budgets and forecasts into the Marketing Funds sub-ledger. Supported brand marketing managers by providing analysis and weekly reporting on marketing spend actual results versus forecast in SAP and Marketing Funds. Met quarterly with brand managers to ensure activity based spend was in-line with forecasted budget. Assisted finance manager with period end and yearly close functions. Documented and tracked all forecast changes between brands and programs in the Marketing Funds system and Access database; quarterly reconciling budget dollars within the two systems. Assumed lead role for reporting inventory status to brand managers and assisting in the resale of overstock items; analysis - researched variances. Coordinated annual Accrual process. Audited payment requests in excess of 75k for correct general ledger coding and adherence to GAAP guidelines. 02/2000 - 08/2006 Company Name － City , State Trade Promotion Specialist Accounting Pre-audited and processed trade marketing and bottler coop reimbursements to conform to GAAP guidelines. Analyzed and adjusted trade budgets to actual to facilitate year-end close process. Prepared period and year-end close journal entries for multiple general ledger and cost center combinations. Created customized reconciliation forms and reports, using Excel techniques including macros, V-lookups, and pivot tables. Led and executed department training; trained new hires on Marketing Funds System, SAP and reconciling procedures. Participated in the development, testing and documenting of department reconciling tool. Oversaw department records retention/retrieval system; received "What Outstanding Work" (WOW) award for initiative and independent effort. Received "Shooting Star" award for individual contribution to team's overall successful accomplishments. Education 2016 Columbia Southern University City , State B.S : Business Administration/Finance Business Administration/Finance Skills Accounting, accounts payable, accounts receivables, accruals, Accrual, AR, AS400, auditing, Baan, brand marketing, budgets, budget, cash flow, com, controller, CRM, client, customer service, data management and analysis, drivers, ERP, finance, Financial, forecasting, forms, functional, Funds, general ledger, inventory, ledger, macros, Mainframe, managing, marketing, Access, Access database, Microsoft Excel, Excel, MS Outlook, PowerPoint, SharePoint, Word, month end close process, pivot tables, processes, coding, promotion, reconciling, reporting, researching, sales, SAP, Siebel, simulation, Six Sigma, teamwork, year-end

FINANCE

ADMINISTRATOR Executive Profile Accomplished Executive with demonstrated ability to deliver company oversight, committed to cost-effective management of resources and quality performance. Skill Highlights Healthcare industry executive with over 20 years' experience including 16 years managing full service home healthcare facilities including profit and loss responsibility, clinical and operations management, quality improvement and control, personnel/employee relations, recruiting, customer service and business development. Strong leadership skills and experience in: Strategic Planning Team Building & Leadership Implementing Best Practices Contract Negotiations Human Resources Performance and Productivity Improvements Finance & Accounting/Profit and Loss Accountability Budgeting and Pricing Operational Management Time and Organizational Management Collaborative Problem-Solving Core Accomplishments Professional Experience Company Name City , State Administrator 01/2005 to 01/2015 Develop and implement short and long term plans. Establish clear objectives. Coordinates the efforts of business success. Responsibilities include: Full P&L responsibility; Sales and market development; Financial status; Patient Care Delivery; Client Services; Strategic planning and profitability and accountable for all operations and programs. Successful business growth and development through marketing programs, consistently increasing agency census over the course of 9 years. Expanded Private Duty market through successful performance and productivity improvement; contract negotiations and reimbursement strategies, consistently increasing agency census from 31 to 240 in the course of 9 years. Prepared and analyzed weekly/monthly reports, identifying payer issues, maximizing reimbursement and improving operational efficiencies. Effectively established clear objectives and developed short and long term plans for business success. Cultivated strong relationships with area hospitals, vendors/suppliers and payer sources. Maintained high level of business standards through persistence and diligence; high ethics and Integrity. Led State and Federal Regulatory surveys. Improved and maintained efficiency in HR functions, billing management and clinical operations through effective communication and leadership abilities. Company Name City , State Director of Healthcare Services 01/2004 to 01/2007 Responsible for staff providing daily patient care and related office activities conducted in accordance with applicable law and regulation. Ensured effective and efficient delivery of all clinical services in accordance with agency standards and values through: clinical management, billing functions and management; regulatory compliance; staff supervision and training, documentation and Quality Assurance management. Maintained high quality of patient care through constant communication with staff, teaching skills when interacting with clients and staff, demonstrating excellent decision-making skills, and teaching plans that utilize principles of teaching and learning. Improved and maintained clinical management through persistence and diligence, holding staff accountable and leadership skills. Improved billing function as related to clinical operations by effective implementation of Best Practices and operational management. Maintained State and Federal regulatory compliance by way of staff supervision and training, documentation oversight, HR related items and effective communication among all stakeholders. Company Name City , State Clinical Director/Branch Manager 01/2002 to 01/2004 Leadership position in ensuring effective and efficient agency operations through: clinical management; billing functions and management; regulatory compliance; staff supervision/training; documentation management; HR functions operational decisions; effective communication among all stakeholders; and Medicare Conditions of Participation compliance. Improved methods of communication among all staff to ensure responsive coordination of care activities occurred. Maintained State and Federal regulatory compliance through: enforcing staff accountability, implementing processes and procedures established through Best Practices and operational management, leadership abilities and attention to detail. Influenced team spirit and motivation by way of interpersonal communication skills to ensure consistent quality standards of care was delivered to all patients. Promoted positive work environment to meet company goals. Company Name City , State Authorization Specialist 01/2001 to 01/2002 Responsible for follow up of pre-certification/authorization payer requirements for multiple home healthcare agencies in a nationwide company. Ensured authorization for all planned care and home health visits was in place prior to service dates. Participated in the implementation and roll out of new processes of verification and authorization for home health agencies nationwide. Successful negotiations of visit bill rates with payer source/case managers as needed. Follow-ups with nationwide agencies regarding case management issues ranging from a 140 - 240 patient case load. Established ongoing relationships with agency and insurance case managers. Company Name City , State Clinical Manager 01/2000 to 01/2001 Responsible for direct patient care and directing a team of clinicians. Perform staff assignments, scheduling of patients and needs, performing monthly Pre-bill and UR audits, completing monthly infection control logs, proofing all staff paperwork, managing accurate and up to date charts, delegation to staff members, coordinating Team conference meetings, participating in on-call schedule, case managing a patient load of 45-50, collaboration of patient care. Implementation of Medicare PPS reimbursement policy. Company Name City , State Staff RN 01/1998 to 01/2000 Direct patient care in the home setting. Maintenance of a patient load of 7-10/day; participation in on-call scheduling and weekly Case Conference meetings; making appropriate allied health referrals; planning of patient care from start of care until discharge; providing a care plan and setting appropriate goals for patient needs; implementing care plan activities through acquired skills and patient teaching as indicated; providing support for other staff members and managers. Successfully established effective patient outcomes and quality care. Company Name City , State Staff RN 01/1996 to 01/1998 Responsible for direct patient care as directed by patient physicians. Promote and restore patient's health by collaborating with physician and multidisciplinary team members, providing support to patients, co-workers and supervising team members. Education Bachelor of Science : Healthcare Administration 2005 University of Phoenix , City , State Healthcare Administration BS : Healthcare Administration Registered Nurse 1996 Northwest Mississippi Community College , City , State Healthcare Administration Registered Nurse Diploma : Nursing - Registered Nurse Methodist Hospital School of Nursing , City , State Nursing - Registered Nurse Southwest Tennessee Community College , City , State Pre-requisite coursework working toward nursing degree Skills Accounting, agency, attention to detail, billing, Budgeting, business development, case management, charts, interpersonal communication, Contract Negotiations, Client, clients, customer service, decision-making, Delivery, directing, documentation, employee relations, Finance, Financial, home health, home healthcare, Human Resources, HR, infection control, insurance, Team Building, Leadership, leadership skills, law, regulatory compliance, managing, marketing, market, market development, meetings, office, negotiations, nursing, operations management, Organizational, Patient Care, Direct patient, personnel, Pricing, Problem-Solving, processes, profit and loss, proofing, quality, quality improvement, Quality Assurance, recruiting, Sales, scheduling, staff supervision, Strategic Planning, supervising, surveys, teaching Additional Information Licenses * Registered Nurse, State of Mississippi, 1998 Honors * Graduated with Honors, University of Phoenix, Bachelors of Healthcare Administration

HEALTHCARE

DIGITAL MARKETING SPECIALIST Highlights Strong Digital Marketing experience using Social Media platforms Proficient in the following programs, tools, and applications: Slack, Google Analytics, AdWords, Site Catalyst / Omniture / Adobe Analytics, Microsoft Excel and Word / Apple Pages and Numbers, Adobe Creative (Photoshop, Lightroom, Illustrator) Final Cut Pro, Avid, Mail Chimp, Constant Contact, Work Zone, Mind Jet, Salesforce, GitLab, GitHub, CVS, WordPress, Dreamweaver Experience Company Name January 2014 to Current Digital Marketing Specialist City , State Strategic Management: Use expertise to interpret e-commerce merchant objectives, data insights, and digital marketing requirements into digital plans. Push thinking on customer/merchant projects and integrate search marketing into broader digital marketing channel performance for more advanced acquisition and lead generation initiatives. Applies analytic and technical skills to problem solve and iterate campaigns. Observes and follows e-commerce and technology trends and resources as they emerge into the marketplace. Analyzes and interprets raw data points to uncover new business opportunities. Interprets charts, spreadsheets and presentations to create marketing opportunities. Identifies needs and opportunities and develops action plans to address. Able to think strategically and tactically. Developers appropriate project plans and timelines, coordinates and negotiates project plans with other team members and departments. Ensures project completion, accuracy and frequently updating senior management of project progression. Digital Operations: Identifies process improvements across planning and account management with the goal to optimize business operations. Working independently with minimum supervision, demonstrates digital expertise by guiding the users on best practices and teaching them how to leverage systems functionalities in effort to introduce business efficiencies. Designs content, architecture, and layout to facilitate a responsive site and ensuring the site is optimized and is cross-platform and cross-browser compatible from customer feedback / experience and subject matter experts (SMEs). Possesses strong organizational and time management skills, driving tasks to completion. Develops the demand generation strategy and manages the marketing programs that drive demand for cross border products. Digital Agility: Excels in a collaborative environment by coming up with ideas, and contributing to the conversation with quick-thinking and solutions. Builds solid, effective working relationship with others. Facilitates and participates in group interactions by adding to brainstorming and building on ideas. Relates to individuals and nurtures talent is central to effectively working together. Constructively works under stress and pressure when faced with high workloads and deadlines. Able to adjust readily to change and adapt as needed. Ability to express ideas clearly and convey necessary information and interacts effectively with all levels of management. Maintains a positive attitude in the face of criticism, rejection, or failure. Service as the market intelligence expert on the cross border audience and competition. And a sense of humor helps make collaboration more fun. Provides subject matter expertise for usability and FedEx.com style guide adherence across all websites and web applications. Email Marketing & Automation: Codes and manages email marketing and marketing automation programs including set-up, scheduling, testing, tagging and deployment of one-time, recurring, and triggered campaigns. Troubleshoots technical issues related to integration, templates, list segmentation, lead scoring and grading and other aspects of marketing automation execution, as required. Recognizes and attends to important details with accuracy and efficiency. Tools and Programs: Bronto Software, Dreamweaver, Sublime Text. Search Engine Marketing: Perform keyword research and use for on-page search engine optimization (SEO). Research and analyze competitors and develop and implement link-building strategies. Collaborate with development teams to ensure PPC and SEO best practices are followed. Perform analysis and SEO strategy on site keywords, conversions, performance, traffic, and target goals to improve conversion rates. Tools and Programs: Adobe Analytics (Omniture / Site Catalyst), Google Analytics, ObservePoint, New Relic and Google AdWords. Digital PR: Identifies opportunities for digital marketing and PR efforts highlighting editorial, product, and brand stories. Creating content marketing initiatives to strategic alliance with merchants for global efforts. Great networking skills and confidence to coordinate with key business stakeholders. Go-To-Market and Sales: Creates collateral for sales force, go-to-market messaging, positioning, and competitive differentiation. Develops sales tools to support the selling process. Plans the launch of new products and releases, product version updates, and managers the cross-functional implementation of the plan across teams. Analysis & Insights: Conduct reporting and detailed analyses to understand performance of marketing, user experience, and content. Evaluate campaign progress for bottom-line impact, ROI, and customer insights that lead to optimization recommendations for iterative improvements. Monitor speed and applications to increase digital user experience (DUX) with tools and professional practices such as ObservePoint, A/B Testing, Usertesting.com, New Relic. Manage website updates and site skeleton along with maintaining brand continuity throughout all digital web pages with analytic tools and customer interaction such as Adobe Analytics (Omniture / Site Catalyst), Dreamweaver (HTML), Parallel, Tortoise, New Relic, Adobe Experience Manager (AEM), Sketch. Previously used CMS Wordpress. Analyze campaign and sales data to enable informed marketing decisions. Assimilates research data from a variety of sources, analyze, and recommend appropriate courses of action to take. Analyzes and resolves complex issues and problems in a sound and timely fashion. Able to prepare / analyze appropriate reports and other business correspondence. Company Name January 2014 Marketing and Innovative Partnership Manager City , State Created resources and educated teachers, prospective students, and parents the value of the opportunities, exposure, experience, and high tech education Ringling College provides for their students and alumni to help advance their careers. Gathered and analyzed data on competitor activity; and on student demographics, and preferences. Designed surveys and opinion polls of incoming and current students. Produced multimedia presentations combining still images, sound, text, video and animations for award show. Company Name January 2013 to January 2014 Marketing Director City , State Proposed and implemented new procedure to pricing tiers for sponsorship that increased involvement by 5% from previous years. Conceived and executed marketing strategies and programs to increase the profitability of new and existing products and services. Planned, directed, and implemented Sarasota Film Festival's marketing communication activities. Created a marketing plan for the 2014 Festival increasing Box Office Opening Sales by a record breaking 16%. Overall event and film sales increased by 18% from previous year. Relied on extensive experience and judgment to plan and accomplish goals. Communicated consistent messages across print, radio, TV, and digital media. Produced, or acted as liaison with companies that produced, advertising, and marketing collateral. Company Name January 2009 to January 2014 Marketing Consultant and Creative Manager Consulted small businesses on how to improve their own SEO. Managed website, SEO, keywords and implemented the social media, and digital marketing strategies ranking Ashley Photography the top searchable photographer in the Caribbean. Built WordPress blogs and coding including website design, developing, and executing site and redesigns. Developed and maintained a comprehensive social media strategy that defined how social media marketing techniques will be applied to increase visibility and traffic across all brands and products. Lead the development of organization - wide social media management standards, policies and rules of engagement for social media. Customized, edited, and created digital image art for clients. Education University of Florida Bachelor of Science Certified Professional Photographer (CPP) FedEx "Rising Star" for teamwork Skills account management, Adobe, Dreamweaver, Photoshop, advertising, Apple, art, Automation, Avid, business correspondence, business operations, charts, CMS, com, competitive, content, conversion, clients, CVS, driving, e-commerce, editorial, Email, senior management, fashion, Film, Final Cut Pro, functional, Google Analytics, HTML, Illustrator, image, layout, Dreamweaver 3, marketing plan, marketing strategies, marketing, market, marketing collateral, marketing communication, Market and Sales, messaging, Microsoft Excel, Mail, Office, Word, works, multimedia presentations, networking, optimization, organizational, page, Photography, Photographer, policies, positioning, presentations, PR, pricing, coding, progress, project plans, express, quick, radio, reporting, Research, selling, Sales, scheduling, search engine optimization, Social Media platforms, sound, spreadsheets, stories, strategy, strategic, Strategic Management, supervision, surveys, teaching, teamwork, TV, time management, video, web applications, website design, website, websites, web pages

DIGITAL-MEDIA

AVIATION CAMP ASSISTANT Profile Highly motivated and results-oriented individual seeking an internship as an Aerospace Engineer at Northrop Grumman. Special interests include Unmanned Aerial Vehicles, Aeronautical Development and Design, Structural Analysis, and in related areas inside a competitive environment where I will use my experience to best serve the needs of the company. Skills MATLAB, AVL, C Programming, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Professional Experience Company Name October 2013 to Current Collaborating with others to meet mission requirements and accomplish objectives provided by the Northrop Grumman aerospace company. Part of the Unmanned Aerial Vehicle Simulations Team constructing models of the UAVs in order to obtain important aerodynamic properties to perform flight test simulations. Worked directly with the UAVs to take accurate measurements in order to model it. Designed accurate aerodynamic models of the UAVs using the program AVL, a program for the aerodynamic and flight-dynamic analysis of rigid aircraft of arbitrary configuration. Modeled all lifting surfaces, control surfaces, and fuselage. Created data and run files of mass properties corresponding with each UAV. Executed the run files for each UAV in order to obtain a full linearization of the aerodynamic model about any flight state with specified mass properties. Extracted stability-axis derivatives that will be imported into the flight simulation program, FlightGear, to model the simulated plane to have the same flight characteristics and behaviors as the UAVS. Company Name October 2013 to Current Collaborating with a team to design and construct an aircraft that will be competing at the SAE Aero Design West. Sanded the balsa wood wings smooth for the preparation of carbon fiber wrapping. Prepared the epoxy resin mixture for application. Wrapped the leading edge, wing spars, fuselage molds, and fuselage walls with carbon fiber. Sawed and drill cutted fuselage components. Aeronautics F-22 Project Winter 2014 Performed as Team Leader for a team of four for the experimentation and analysis of flight dynamics and parameters of Lockheed Martin's F-22 Raptor Implemented low-speed wind and water tunnel testing using test models to obtain and investigate flight dynamics and performance characteristics. Analyzed the flow vortices over the wing at varying velocities at increasing angles of attacks. Calculated and observed the relationship and importance of the effect of Reynold's numbers on aerodynamic coefficients. Compiled a technical report detailing the results of the calculations and observations, and compared the accuracy of wind/water tunnel testing to theoretical F-22 characteristics. Company Name May 2013 to Current Aviation Camp Assistant City , State Assist children in building and flying model aircraft, launch rockets, complete flight simulation missions, and conduct flight-related science experiments. Assist in teaching course lessons based on aviation, air, and space topics Organize and prepare lesson materials and work directly with instructors during hands-on projects and activities. Supervise elementary school-aged campers during sign-in, sign-out, and break times. Supervised field trips to aviation-related locations. Work with a team comprised of diverse instructors, assistants, and volunteers to provide children an educational and unforgettable experience. Company Name August 2012 to January 2013 Guest Experiences Specialist City , State Offer superior service to potential and actual guests to the museum according to established procedures. Handle a large volume of in-person questions about The Tech Museum, exhibits, programs, films, special events as well as the downtown San Jose area. Be knowledgeable about The Tech Museum's mission, programs and exhibits and stay current with the functioning of the entire institution. Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student instructions to large groups Work collaboratively with other Guest Experiences staff, other museum staff and volunteers to provide an efficient and seamless experience for guests. Education and Training California State Polytechnic University June 2016 Bachelor of Science : Aerospace Engineering GPA: GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Engineering GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Structural Mechanics I, Aerospace Feedback Control Systems, Fluid Dynamics, Gas Dynamics, Low-Speed Aerodynamics, Orbital Mechanics, Vector Dynamics, Thermodynamics. Sophomore Aircraft Design, Experimental Aerodynamics, Experimental Aerothermodynamics, Aerodynamics and Flight Performance, Supersonic/Hypersonic Aerodynamics, Stability and Controls of Aerospace Vehicles, Guidance and Controls, Aerothermodynamics I, II, & III, Aerospace Structural Analysis I & II, Electric Circuit Theory, Electronics, Aerospace Engineering Analysis, Technical Writing for Engineers Interests American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level Languages Conversational Spanish Skills C Programming, derivatives, edge, Electronics, special events, Team Leader, Lockheed Martin, materials, MATLAB, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, San, simulation, Conversational Spanish, teaching, Technical Writing Additional Information Involvement American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level

AVIATION

BUSINESS CONSULTANT Professional Summary IT Business/Sales/Operations position where my experience and technical knowledge can contribute and positively impact strategic improvements. Drive and support change for process improvement, implement technology solutions in fast paced evolving environments. I enjoy interacting with people to solve problems creatively and appreciate working in a diverse environment.  Technology / OPERATIONS 10+ years working in technical and operations environments supporting engineering, human resources, operations and finance teams. Procure hardware and software, provide quotes, detailed reporting utilizing an Access and CRM/Salesforce databases. Manage projects, timelines and teams to improve quality of methods and presentations to key stakeholders. IT Helpdesk response team - build client and server systems to business specifications, install OS, applications based on department needs, utilize Active Directory to provide updated information to management, deploy hardware, software, troubleshoot and resolve issues on notebooks, desktop and servers. Supporting Microsoft, MAC OS, Android and iPhones. MCSE and Currently enrolled in Apple Training. Track and analyze technical training, developed curriculum, procured software and implemented courses for engineers and management. Prioritized organizational needs, attention to detail within project timelines to exceed business requirements for technical training certifications. Microsoft Office Expert Support strategic initiatives by maintaining servers and systems, on site DR implementation. Utilizing MS Active Directory and iOS MDM to monitor systems and applications, support, troubleshoot and provide appropriate application access to cross functional teams while maintaining system uptime. Management Led the internal IT Team and team of IT consultants to successfully rollout 22 branch Microsoft Exchange migration. Prepared the environment, managed the train the trainer for the business teams and successfully completed the migration within the 6-month timeframe, exceeding the requirements in preparation for the company acquisition. Offered a new position within the new company. Lead and built strong relationships with the business units, program managers, engineering and management to identify technology needs, brain storm solutions, document and implement new processes which defined and exceeded management operational goals and KPIs. Direct Sales teams to position products and services which would drive margin improvements. Provide weekly cost/benefit analysis reports which lead to 94% increase in complete responses for RFQ's/RFP's and SOWs. Sales 6+ years Field Sales providing Mobility, Data Center, Networking, Cloud, Security, and Professional services and solutions to Enterprise customers. Understand the customer needs, goals and KPI's and their IT environment to be able to provide the appropriate technology solution, or alternative solution to solve problems. Partner with subject matter experts to deliver web-based solutions to C-level executives, IT teams and procurement. Build and establish solid relationships with customers to understand their current technical environment, growth initiatives and end goals to better provide services and solutions which solve immediate challenges and a path to meeting their end goals. Provide technical presentations, manage product life cycles, partner with OEMs and distribution channels to exceed customer satisfaction from order to fulfillment. Consistently build pipeline to meet and exceed 3X goals, forecast monthly/quarterly revenues and margin. Customer focused, oversee the technical team in execution of services and results, meeting and exceeding customers KPI's and business goals. Power user with Microsoft Dynamics CRM and Salesforce. Utilizing research engines and web tools understand the competition, search for new accounts with projects that align with our solutions and services to call. Document all activities within CRM/Salesforce. Communication Interpersonal and cross-functional communication skills, effective presentations, ability to multi-task and prioritize, time management. Creative, confident, always learning and flexible in understanding needs and working with diverse teams. Ability to share technical information with non-technical teams where they can relate and understand in a non-condescending, positive and learning environment. Skills Complex data transformations Data operations abilities Ability to validate data Exceptional interpersonal communication Project development Goal attainment Organized Operations management Project management Conflict resolution Efficient multi-tasker Deadline-oriented Relationship building Coaching and mentoring Customer service Verbal and written communication Work History 01/2018 to Current business Consultant Discuss customer requirements, analyze business practices, recommend appropriate business models, recommend process improvement, research and review financial systems, interview candidates, create business plan, implement business plans, assist customer in projects needing improvement and resolve client issues. 02/2016 to 12/2017 Field Account Executive Company Name 8 a.m. 5 P.M. oncall 24 x 7) New Account Development. identify prospects, documenting information on environment and current partners, cold calling, establish and build relationships to develop business solutions for the datacenter, cloud, security, mobility solutions and professional services. Exceed customer satisfaction with consistent focus and communications to my customers building long term credibility, Customer First. On target 2017, 2016 103% margin goals. power user with Microsoft Dynamics CRM, certified Cisco Business Value Analyst, MCSE, VMWare Solutions Professional Won and signed Professional Services contract with the largest retail customer in the Northeast. Represented the Northeast Sales Team at Diversity Events. Participated in numerous events and activities held by the GNEMSDC. 06/2011 to 05/2015 commercial account executive Company Name 8 a.m. 5 P.M. oncall 24 x 7). Established solid relationships, maintained and defended existing customers while identifying, qualifying, building, closing net new business. Consistently meeting and exceeding the annual Sales Quota of $21M+- FY11 - 105%, FY12 - 145%, FY13 127%, FY14 136% - Awarded Sales Warrior FY14 increasing margin overall by selling better products with higher margin retention. Saleforce.com power user, building reports, extracting data, daily pipeline updates and weekly forecasting utilizing Salesforce and knowledge from customer meetings. 06/2005 to 06/2011 business operations analyst Company Name 8 a.m. 5 p.m. Operations Support to the Northeast and Southeast Sales teams, assist teams in building revenues exceeding $4B annually while maintaining healthy margin, monitoring revenues to meet business goals. Compile and deliver weekly reports to Sales Management, identifying key areas and issues of focus, products generating highest margin/revenues and overall success compared to other regions in the U.S. Provide products, services and technical configurations to Request for Pricing (RFP) and Response for Quotes (RFQ) for customers throughout the eastern U.S. Implementing and maintaining sales leadership strategy by consistently working on improving margin with positioning key products. Assist in influencing business growth in areas specific to product and solutions to exceed customer needs. Liaison between Sales, Product Management, GBU's, Engineering, participating in meetings and calls to discuss technical updates, product releases, issues and roadblocks with potential solutions. Present highlights and key information to the sales teams at weekly meetings. Strategic focus to increase product penetration, utilizing product changes and refresh solutions while maintaining customer satisfaction and building a get-well plan for recovery of margin and revenue in those accounts and areas that did not meet sales management expectations. sales Operations - Excellence coach |Compaq computer corporation | October 2002 - june 2005 8 a.m. 5 p.m. Promoted from Inside Sales Executive after 4 months supporting enterprise accounts which exceed $500M in mobility sales to coach and develop inside sales teams and their supervisors utilizing recorded calls, product sales and department performance reports. Developed team members for compliancy, call quality, accuracy of information and productivity. Improved outbound sales calls performance by 137% increase in sales performance over a 6-month period. Evaluated the Inside Sales process, accessibility of information needed while cold calling, resulting in streamlining Inside Sales teams access to resources, manuals, product information and promotions on a second display. Positive results in providing customers with immediate responses and information resulted in higher sales, confidence in Inside Sales teams and overall satisfaction and performance. This initiated a new monthly sales incentive program which monitored and captured the tools and resources used in the successful sales process. Utilize CRM and Access database results to provide analytics and statistics for data center calls, build and create reports, spreadsheets, charts and present to management weekly, identify areas of improvement for sales performance, establish programs to meet new requirements and train individuals/teams on how to meet/exceed new criteria for call center success. director of information technology | metrowest bank | may 2001 - october 2002 8 a.m. 5 p.m. oncall 24 x 7) Reporting into the VP of Operations, managed and lead the IT infrastructure team on daily and strategic IT initiatives and business process re-engineering. Managed the migration of 22 branches from Lotus Notes to Microsoft Exchange in preparation for the bank to be acquired. Collaboratively met with and worked with the functional departments implementing technology to streamline and consolidate time consuming processes, including outsourcing a legacy manual check process, which resulted in no downtime or delay in check distribution. systems software engineer | compaq computer company | June 1995 - May 2001 8 a.m. 5 p.m. oncall 24 x 7) Helpdesk/technical support for Multivendor Systems Engineering. Built/configured hardware, install software, troubleshoot, maintain driver updates and perform system backups. Work on desktops, laptops, workstations, servers. Utilized Microsoft System Center Management Tools, Ghost, manage the Exchange Server for the MSE Team. Acquired Microsoft Certified Systems Engineer digital equipment corporation | operations manager information security 8 a.m. 5 p.m. Managed, maintained the Access data base to capture, monitor, report potential security issues on client machines, set security parameters within the engineering organization. Weekly reports/updates to management to determine potential breech. U.S. travel to train groups within the company on compliance, identify areas of concern and information critical to protect. Skills streamline, Analyst, develop business, business plan, business plans, business process re-engineering, call center, charts, Cisco, closing, coach, cold calling, com, Compaq, hardware, CRM, client, customer satisfaction, data base, desktops, financial, focus, forecasting, functional, Ghost, information security 8, information technology, Inside Sales, IT Support, laptops, leadership, Lotus Notes, director, meetings, Access, Access database, Microsoft Certified Systems Engineer, MCSE, Microsoft Dynamics, Exchange Server, Microsoft Exchange, migration, enterprise, positioning, Pricing, processes, process improvement, Product Management, quality, Reporting, research, retail, RFP, selling, Sales, sales management, servers, software engineer, install software, spreadsheets, statistics, strategy, Strategic, Systems Engineering, technical support, troubleshoot Education Degree : Google IT Support Certificate - currently enrolled via Coursera : May 2018 AS : Computer Information Systems Mount Wachusett Community College - Computer Information Systems BS : Business Management Lesley University - Business Management AS : Business Administration Mount Wachusett Community College - Business Administration

CONSULTANT

GRAPHIC DESIGNER Summary A graphic designer, who is creative and detail-oriented; who thinks a lot, but wants to make things clear and simple. "Simple without loss of information," is my style. "Pay attention and be accurate to each pixel" is the phrase I will always keep in mind during my design career. Right now I'm looking for a suitable position in a company that has a team of pleasant, experienced designers and a working environment, which allows people to grow and succeed. Highlights Adobe Creative Suite (Illustrator, Photoshop, InDesign), and CorelDraw Working knowledge of web design applications Dreamweaver, HTML and CSS Skilled in Microsoft Office Suite Experience of working with branding, digital prints, webpage design, typography, packaging, and printmaking Member of Springfield Art Association Experience Graphic Designer 08/2014 to 08/2015 Company Name City , State Designed webpage layout, logos, related images. Manager Assistant / Graphic Designer 07/2014 to Current Company Name City , State Provide numerous services to Chinese clients requiring US-based assistance, including: - Facilitating real estate transactions and property management - Due diligence and assistance with EB-5 visa projects and applications - Do translation and interpretation for Chinese clients - Provide expert service to Chinese families desiring to place students in lower and higher educational institutions in the US. Create company's branding and all marketing materials design - Design logo, flyers, brochures, booklets, PowerPoint templates, billboards, webpage, etc. Take photographs and edit photos. Graphic Designer 10/2013 to 05/2014 Company Name City , State Designed flyers, brochures, posters, logos and T-shirts, etc. for school's activities and events. Education Bachelor of Arts : Visual Arts - Graphic Design May 2014 UNIVERSITY OF ILLINOIS SPRINGFIELD City , State Visual Arts - Graphic Design 3.7/4.0 Gallery Assistant, Visual Arts Gallery, Associate of Fine Arts : Graphic Design July 2010 CHENGDU ACADEMY OF FINE ARTS, SICHUAN CONSERVATORY OF MUSIC City , China Graphic Design Languages Bilingual in English and Chinese Skills Adobe Creative Suite, Dreamweaver, Photoshop, Advertising, Arts, Art, branding, brochures, Chinese, CorelDraw, CSS, clients, Due diligence, edit, English, HTML, Illustrator, InDesign, interpretation, layout, logos, logo, marketing materials, Microsoft Office Suite, PowerPoint, packaging, posters, property management, Publicity, real estate, translation, typography, webpage design, web design

DESIGNER

Ashanique Gray Summary Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments. Skills Mental health assessments Behavior modification Conflict mediation Data analysis and reporting Loading unloading trailers Machine operations Team lead Communication skills Structured value is a must Cleansiness and professionalism Experience Express Employment Professionals City , State Company Name / Jan 2014 to May 2021 While working for this company i worked for fedex in halethorpe Md, Amazon, Dap, and Goetes candy company Employed skills in crisis intervention to help resolve difficult situations. Improved profit margins by streamlining operations and workflow. Defined strategies and created a plan to achieve ambitious operational objectives. Motivated and encouraged team members to communicate more openly and constructively with each other. Resolved interpersonal conflicts by listening, finding common ground and building relationships. Demonstrated leadership by making improvements to work processes and helping to train others. Palletizing work order packages, and operating power jack machine to store away orders Scan Sort Training on the job First Team Staffing City , State Company Name / Mar 2013 to Aug 2020 Authored error-free formal and informal business correspondence. Provided insight regarding job duties to optimize productivity. Supported executive decision-making by reporting on metrics and recommending actionable improvements. Diminished obstacles and saved time, spearheading special projects through effective emergency resolution. Trailer load Outbound exbound Scanning Shrink wrapping Machine operations Team lead training individuals that needed strength in some business areas Pick and pack production Scanning, shipping, and receiving data entry I have worked on many different warehouse plantations due to temp agencys work availability Server, Waiter. Team Lead City , State Company Name / Sep 2013 to Dec 2016 Provided exceptional service to more than 200 customers per day at La Fontaine Bleu establishment. Server Busser Cook Cook prep Arranged place settings with fresh tablecloths, tableware and flowers to beautify table. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Walked among tables and refilled water and beverage glasses or took orders for more drinks and food. Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships. Collaborated with host, bus person and cook to serve up food and beverage options. Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor. Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions. Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties. Carried appetizer and drink trays around [Type] events, maneuvering around guests and furniture without spilling. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits. Prepared salads, appetizers and set up garnish stations to assist kitchen staff. Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events. Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays. Educated guests on meals during wedding and birthday events, answering questions and bringing special orders. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options. Education and Training High School Diploma Chesapeake High School Jun 2012 City Completed continuing education in Human Services Social Worker for bachelors degree Currently a student in college I am an A and B student with a few college credits 3.5 Gpa Level Some College (No Degree) : Human Services Social Worker CCBC Essex Campus City I am working towards my bachelors degree I have a few credits Serving society is very important to me Accomplishments Consistently maintained high customer satisfaction ratings. Led team to achieve improvements on work productions, earning recognition from upper management and financial reward. I have trained and lead many individuals of all ages as well as mentoring and being therapuetic to all employees and business demands I believe in working as a team efficiently and productively. All jobs must be done on a timely and organized matter.

CHEF

BEAUTY ADVISOR, MAKEUP ARTIST Summary I place great importance on working hard and being a reliable person. Therefore an employer can expect high quality performance and punctuality. I consider myself a student in every aspect  of my life, therefore I am driven, and I am optimistic about learning and applying. I am confident that I can use these qualities in any situation to provide excellent results and growth within the business/company I am a part of. Highlights Sociable, works well solo and in a team Excels at customer service and sales Works well in fast-paced environment Great at prioritizing duties and multitasking Works best in a creative environment Excellent adaptability to any given situation Excels at learning and teaching Leads by example Work Experience Beauty Advisor, Makeup Artist , 07/2015 － 12/2015 Company Name － City , State Opened 2nd counter in Canada and 1st in Vancouver Practiced pre-selling and making cold calls  Honed clienteling skills through detailed documentation of clients and follow ups Networked with businesses outside of the department and utilized social networking platforms to increase regular foot traffic to the counter Achieved individual and team sales goal for opening date of the counter Gained Charlotte Tilbury's artistry training Makeup Artist and Hair Stylist , 04/2015 － 12/2015 Company Name － City , State Curated makeup and hair looks according to wardrobe and style of photo shoot Created new concepts with the stylist and photographer for photo shoots  Photos featured on B-Authentique online magazine Makeup and Hair Artist , 03/2015 － 12/2015 Company Name － City , State Arrived before call time to set up station Created makeup and hair appropriate for maternity photoshoot Touched up hair and makeup when needed Makeup Artist and Hair Stylist , 01/2015 － 12/2015 Company Name － City , State Organized photo shoots for magazine submissions Designed makeup and hair looks according to theme of shoot Photos published in Surreal Beauty Magazine Assisted with lighting on location Beauty Advisor , 10/2014 － 07/2015 Company Name － City , State Gained professional artistry training at NARS schooling sessions Learned about product knowledge and specific ingredients Worked as a team to set and achieve sales goals Created events for loyal clients Practiced visual presentation of cosmetics Documented client information and created interpersonal relationships Booked appointments and practiced makeup artistry Freelance Makeup Artist , 10/2014 － Current Company Name － City , State Created contracts and invoices for every client Created time lines for every wedding preparation Provided makeup and hair trials for every bride-to-be Practiced makeup and hair artistry for brides and bridesmaids Gained professional and personal relationships with clients Collaborated with other freelancing makeup artists and hair stylists  Makeup Artist, Hair Stylist , 09/2014 － 12/2015 Company Name － City , State Dance Choreography - Music Video Producer and Choreographer: MJ Lee.    "Element"and "Story of Us" Cocoa Tanning Salon - Nightclub Event Owner: Kerri Leigh. Provided makeovers for Valentines day makeover station Trade for Print - Langara Photography Student Photographer: Teni Kim. Created face charts for different looks, and provided makeup and hair service for photoshoot Blushing Boutique Fashion Show Makeup Key: Gina Kang. Assisted Key Artist in replicating their creation, assisted in makeup and hair according to Key's directions, and worked in a timely manner Holt Renfrew Spring/Summer 2016 Fashion Show Makeup Key: Sarah McInnes. Replicated look created by key on the models quickly and efficiently and assisted other makeup artists with application Host , 08/2012 － 08/2013 Company Name － City , State Organized noted received onto Microsoft Excel Mediated communication between the director and the clients Recorded and copied focus group meetings onto DVD/CD disks to be sent out to affiliated companies Screened participants to confirm they were applicable for each specific focus group study Manager , 07/2012 － 09/2014 Company Name － City , State Maintained food quality consistency Maintained customer service efficiency and consistency of quality Managed social networking mediums (Facebook, Twitter, Website) Opened and closed restaurant Ordered required stock, maintained stock flow Responsible for hiring and training new employees Key holder/Sales Associate , 06/2011 － 12/2011 Company Name － City , State Practiced organization of clothing items - made sure the floor looked appealing to customers Made sure customers walked out of the store with what they wanted Top seller of the month for 3 months in a row Learned to sell independently and as a team Learned the importance of being preoccupied with work at all times Responsible for closing/opening store as a key holder Practiced inventory process every week Education 2015 Blanche MacDonald Centre － City , State , Canada Diploma Global Makeup Artistry Bridal Hair and Makeup Makeup for Fashion Airbrushing Makeup and Hair for TV, stage, and film Art and Tech Special effects makeup Makeup for Prosthetics Digital makeup design 2014 Simon Fraser University － City , State , Canada Bachelor of Arts Communications Bachelor of Arts: Communications 2014 Skills Key Words:   Customer Service, Retail Sales, Contracts, Invoices, Managerial, Networking, Training, Excel, Payments, Voice, Point Of Sale, Pos, Pos System, Associate, Closing, Inventory, Sales, Sales Associate, Creative, Multitasking

APPAREL

GLOBAL IT PROJECT MANAGER Summary My background is in Information Technology and I have over 20 years experience working in the Aviation Ground Handling sector performing several IT roles. From Support to System Administration and most recently in Project Management Skills Windows , Windows Office Suites, Citrix, Active Directory, JIRA and Trello Project Management Applications, Service Now ITSM Personal Information Date of Birth: 8th October 1973 Marital Status: Married Experience Global IT Project Manager 05/2013 to Current Company Name City , State Air Menzies International Limited   Global IT Project Manager – May 2013 to Present   A wholesale Freight Agent providing Cargo and Express services in Europe, North America, South Africa and Oceania. My role, based in Wood Dale, IL is primarily to manage the Internal system around our global network. Managing the in-house Java Development Team to offer internal, back of house solutions as well as Customer facing web portals to our Freight Agent community. I also manage the Support Network across our four regions ensuring the end user is supported by local key users or from members of my UK, US and South Pac based teams.   My role is to gather business knowledge and process in order to provide requirements to my Development Team that allows them to work to an agreed scope. Development would then be handed over to myself and my Support team to provide UAT before approving and planning Live deployments.   As the senior IT representative in AMI, I also work closely with the parent company's IT Team around the globe to ensure our business is supported 24/7. I also play a role in the expansion of our network when the business opens up new locations in our regions.   I am also currently involved in a Data Centre transformation project where are applications are being migrated to a new Enterprise Cloud Service with a third party supplier. IT Project Manager 06/2007 to 05/2013 Company Name City , State My previous role was as an IT Project Manager with Menzies Aviation. Firstly working out of the Menzies Aviation Head Office at Heathrow Airport in the UK and from 2012 to May 2013, based out of the Menzies Aviation Cargo facility at O'Hare Airport. During the six year in this role, I was responsible or heavily involved in several major projects. These included Project Managing the IT Infrastructure required for our green field Station start-ups for our Joint Ventures in Hyderabad and Bangalore in 2007 and 2008. Where I oversaw the implementation of the Network, IT Hardware acquisition and key systems at both of these new Airports up to the go-live in the Spring of 2008. Following on from that I was heavily involved in the expansion of the Menzies Aviation Ground Handling business in the UK and the rest of Europe. Other key projects and responsibilities have included Project Managing the implementation of IT systems and infrastructure for the easyJet Station start-up in Bristol in January 2009 as well as other easyJet start-ups in Tenerife, Ibiza and most recently Barcelona in November 2009 Support Analyst and System Administrator 05/2001 to 05/2007 Company Name City , State Prior to taking a full-time Project Management role, I Project Managed the implementation of the Global Cargo System in to Prague in 2006 while also working in the IT Technical Department based in London Heathrow Airport. This support role also involved administrating and assisting in the installation of various Menzies' IT systems run from the Global Data Centre located in the UK. On a daily basis, I provided front line (on site and remote) support to all UK Cargo Terminals, Including PC support and maintenance, network administration, exchange server administration and answering user enquiries.  Business Analyst 05/1998 to 05/2001 Company Name City , State Before integrating in to the Menzies Aviation IT structure, I was part of the Ogden Cargo System and Support team that looked after the three UK Cargo terminals. I also assisted in administering, with the Quality Manager, Ogden Cargo's ISO 9002 Certified Quality System. I was also responsible for developing via a Business Intelligence tool called IQ Objects, all reports generated from the core Cargo Handling System.   Interests I regularly play Golf most weekends at various courses around the south west suburbs. I am also a member of a gym and workout 2 to 3 times a week. I am an avid sports fan and have a passion for English Soccer, Rugby, Collage Football and watching theCubs. Education and Training Bachelor of Science : Mathematics 1996 University of Glamorgan City , State , UK A Levels 1992 Cardinal Newman R.C. School City , State , UK Mathematics & Geography GSCEs 1992 Cardinal Newman R.C. School City , State , UK Mathematics, Geography, Biology, English, French & Physics

AVIATION

PROJECT ENGINEER & PROJECT MANAGER Summary I have a Construction Project Manager and Engineer with over 20 years of experience, including recent projects in commercial and multi residential. Expert at problem-resolution and planning and managing projects from inception through completion. I am experienced in supervising all levels of technicians, engineers, and craft and in building relationships with international teams of managers and staff. I have an excellent oral and written communication skills. Also eleven years of comprehensive accounting, management experience, cross-trained in numerous accounting functions, dealt with private companies. Areas of expertise comprise the following: *Excellent Communication Skill *Efficient Management and Leadership ability *Effective budgeting and cost management of projects *Expertise with latest tools and techniques *Efficient planning and coordination of activities *Effective quality checking of final deliveries *Excellent Time Management to finish the work scheduled on Time Skills Auto Cad Quickens (included Quick Books), Timberland Virtual Basic MS Office 2003-2010 (Excel, Access, Word, Power Point) Microsoft Project Primavera P3, P6 Primavera Contract Management Hold CIVIL ENGINEER LICENSE; Affiliated with the Chamber of Civil Engineering (Turkey). Experience Project Engineer & Project Manager June 2006 to Current Company Name － City Established record of competence in professional roles requiring proficiencies in engineering and monitoring. As a Civil Engineer/ Construction Engineer ( DCHFA- DISTRICT OF COLUMBIA HOUSING FINANCE AGENCY, WASHINGTON DC ), managed a 4500 affordable units in delivery of engineering services for complex projects ( Multi family , commercial and single family houses ); directed all preliminary studies/surveys, design/layout, and costing for projects - and contributed to project presentations before, Procurement, Contract Coordination, and Construction through completion and start-up. Produce on-the-spot engineering as required to complete the projects. Design and review green building projects (LEED certified or Green Building Act) for additional platforms, routed air piping. Revise CAD drawings for as-built status and AIA Contracts (A-201, A-211, A-111, A-101). Assist with the preparation of written proposals and written responses to RFPs, RFQs for public and private sector projects. Prepare preconstruction and construction scheduling. Award bids, ordered equipment and materials, expediting and tracking shipments. Check quality of final product and deliverables at each phase. Prepare articles for activities, cost, and other things. Completed projects with customer's satisfaction. Review blue prints and design before development. Handle team of workers and engineers. Prepare equipment and instrumentation folders for one-source maintenance reference. Prepare punch-list with scope, drawings, bill of material, and preliminary pricing. Prepare weekly, bi-weekly and monthly construction meeting. Prepare and revise monthly Requisition and Change Orders AIA Documents (G702, G703). Certified AIA G704. Construction Sr. Project Manager January 1996 to January 2006 Company Name － City , State I review and ensure that the contract and regulations documents of projects are as per standards and do not violate any government or legal regulations. I managed and supervised a 25 members working in various constructions projects in the organization. I efficiently managed more than 4 projects at a time and Coordinated construction activities all projects given to me effectively. I also did budget analysis and cost analysis of all the projects given to me and scheduled all tasks and activities without foregoing quality to keep the budget and cost under control which was well appreciated by the management. Checked quality of final product and deliverables at each phase. Prepared articles for activities, cost and other things. Completed projects with customer's satisfaction. Reviewed blue prints and design before development. Handle 20 million dollar project in scheduled time period. Handled team of workers and engineers. Prepared punch-list with scope, drawings, bill of material, and preliminary pricing. Prepared weekly, bi-weekly and monthly construction meeting. Revised monthly Requisition and Change Orders AIA Documents (G702, G703, G701, G704). Project Engineer January 1989 to January 1990 Company Name － City Managed a 160-member unit in delivery of engineering services for complex projects ( hydroelectric facilities, waste water/ sewage plants, subterranean tunneling, highways, etc. directed all preliminary studies/surveys, design/layout, and costing for projects - and contributed to project presentations before government/ World Bank officials. Army Construction Officer Company Name － City Managed and coordinated Turkish army and NATO projects for inspection and checked and complied all military construction codes for those complex projects. Education and Training Diploma : Civil Engineering , 1982 Electrical Engineering Technical High School Istanbul Technical University － City , Turkey Civil Engineering Computer Information and Software, Old Dominion Information, Virginia, : 1997 (A++ Certification) Certifications OSHA training (10 & 30 Hours) *CPR & First Aid Training *Computer A+ & Networking Training *MS Office training (MS Project, Excel, Word, Power Point, Access) *Primavera P3, P6 , Contract Management Training *Auto Cad & Turbo Cad Training Personal Information I am a US Citizen and willing to relocate /travel. I am also available for interviews and employment with notice. Languages Proficient in English and Turkish Languages; limited skills in Italian, Spanish, and Kurdish. Training & Certification Skills A+, AIA, army, AGENCY, Auto Cad, Basic, budget analysis, budget, bi, CAD, CIVIL ENGINEER, Civil Engineering, Contracts, Contract Management, cost analysis, costing, CPR, DC, delivery, Engineer, English, FINANCE, First Aid, government, hydroelectric, inspection, Italian, layout, legal, materials, Access, Excel, MS Office, Power Point, MS Project, Microsoft Project, Word, Networking, presentations, pricing, Primavera, Procurement, proposals, quality, Quick Books, scheduling, Spanish, surveys, Turkish, written, articles Additional Information I am a US Citizen and willing to relocate /travel. I am also available for interviews and employment with notice.

CONSTRUCTION

SPRINT ISP MANAGEMENT TO THE VENDOR Qualifications Windows 95-XP-Windows 7/8.8,1/10 Windows NT/2000/2003/2008/2012 Red Hat (limited) Ubuntu (limited) VIRTUALIZATION TECHNOLOGY: ESX/ESXi 3.5-5.5 MS Hyperv 2005-2008 SECURITY SYSTEMS/LOAD BALANCERS: Brocade SSL Load Balancer F5 BigIP AFT/LTM Load Balancer SSL Cert Management - 230 Sites Watchguard Work Experience Sprint ISP Management to the vendor May 2014 to Current Company Name Performed System Administration for clients in KCMO/KS - worked on project to move critical Servers to Data Center without interruption. Worked with team to resolve issues and moved over a weekend. Started training and project on Azure and AWS project to move production servers and services to cloud services. Worked on cost analysis to procure a complete change over from physical to cloud environment. Moved complete office infrastructure to new office. Designed network infrastructure. Worked with major ISPs (ATT/TWC) to provide internet and managed services. Setup wireless infrastructure. Put in PBX Grandstream system and worked with providers to move from Analog to Fiber with DID's for PBX installation. Restructured backup process to include Dell Appassure - configured to backup 22 VM Windows server, including 2 SQL and 2 Microsoft Exchange Servers Completed P2V project using ESXi 5.5 with Essentials licensing. Converted 22 servers Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes. Worked with vendor to cut over all remote locations from ATT/Sprint ISP Management to the vendor. This took the work load off of IT and allowed an outsourced company to monitor and manage 21 remote offices. Technologies: SonicWall/Cisco ASA Firewall, Windows Server 03-12/Pertino Networks ESXi 4.1-5.5, Exchange 2007/2013, IIS Servers, Dell Switches, Dell Servers, AppAssure, Azure/AWS Implemented Pertino, EMC VNX 5300, VNXe 3200 Systems Engineer January 2013 to May 2014 Company Name － City , State Moved to contract role after company sold Relocated company production network from MainMark DataCenter to Layered Tech ATC. Built new infrastructure - Cisco UCS B200 5 Blade Server/VMWARE ESXi 5.1 Enterprise, EMC VNX 5300 SAN/Fibre Channel technology-10gb/Fabric Connectors/Cisco 4500 Switches Moved all SSL Certs from outdated Brokade Load Balancers to F5 BigIP LTM Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes. Redesigned new ESXi 5.1 installation to utilize HA/DFS/Vmotion - configured access via Fibre Channel protocol for 10gb connection to SAN. Technologies: F5, Cisco ASA Firewall, Cisco UCS Blade Server, EMC San, Windows Server 03-12 ESXi 4.1-5.5, SolarWinds, Exchange 2003/2010/2013, IIS Servers, Dell Switches, Dell Servers, Trilead VMX, VEEAM, Unitrends IT Director September 2007 to January 2013 Company Name － City , State Performs hardware, software and network upgrades for company - Installed Server MS Windows 2003 Enterprise Edition based network - Upgraded to 2008 R2. Responsible for implementing and maintaining system security and configurations of 32 company servers while providing IT support, to include planning, software and hardware configuration to a staff of 90 end-users. Implements overall worksite infrastructure using ESXi Virtualization - Went from a 4 server shop to 32 - all but 3 are VM's. Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems. Technologies: Watchguard Firewall, Cisco Switches, Dell Switches, HP Switches, HP Servers, Windows Server 2003/2008, ESX 3.5 - ESXi 5.1, Exchange 2003/2010 DAG, IIS Servers, Trilead VMX, VEEAM, Unitrends Kansas State Government contractor January 2001 to January 2007 Company Name － City , State 66062 913.710.7339 Education and Training BS : Business Management Ottawa University － City , State , US Ottawa University ~ Overland Park, KS Campus Currently pursuing a BS in IT, Minor in Business Management Certifications CCNA CCDA MSCE VMWARE ESXi technologies Watchguard Firewall Technologies Exchange 5.5-2010 OS/2/Netware/DOS Lan Manager (Many years of exposure to networks) Windows Server NT, 2000, 2003, 2008 Office 95, 97, 2000, 2003, 2007, 2010 F5 BigIP AFM/LTM Installation/Administration EMC VNX SAN Technologies - Training/Experience on new 5300/Unisphere/VNXe 3100 Unisphere/AX4-5i/Navisphere Experience with iSCSI, SMB Cisco UCS Blade Server technologies Supporting 10gb Fabric Connect technologies for UCS/SAN/VMWARE deployment Backup/DR Applications and Business Continuity programs TECHNOLOGY Cisco Router - Cisco Catalyst Switch - Switching Technologies (Layer 2,3) - Ethernet, FastEthernet, GigEthernet, HP/Dell/Cisco Managed Switches - Cisco Switching (latest is 4500) Watchguard XSeries F5 BigIP LTM/ASM DHCP TCP/IP DNS SSL Cert Mgmt Wireless B/G/AC Gb Skills Cisco, Exchange, Firewall, Iis, Internet Information Services, It Support, Layout For, Microsoft Windows, R2, Sap, Security, System Security, Virtualization, Windows 2003, Windows Server 2003, Cisco Asa, Emc, Emc Vnx, Orion, Vnx, Access, Atc, Dfs, Engineer, Fibre Channel, Marketing, San, Solarwinds, Ssl, Storage Area Network, Systems Engineer, Vmware, Analog, Aws, Clients, Cost Analysis, Data Center, Emc Vnxe, Isp, Microsoft Exchange, Pbx, Sql, System Administration, Systems Administration, Training, Virtual Machine, Vm, Vnxe, Wireless, Ac, Brocade, Business Continuity, Catalyst, Ccna, Deployment, Dhcp, Dns, Dos, Emc Navisphere, Ethernet, Iscsi, Lan, Lan Manager, Layer 2, Navisphere, Netware, Os/2, Red Hat, Router, Switching, Tcp, Tcp/ip, Windows 7, Windows 95, Business Management

DIGITAL-MEDIA

BUSINESS DEVELOPMENT INTERN Summary Obtain a position in analytics or data science in which I can enable data-driven decision-making to help leaders solve problems. Highlights Proficient using Statistical Analysis Software (SAS), R, SAS Data Miner, SQL, Relational Databases, and Microsoft Office programs. *Experienced in statistical analyses, sampling techniques, research design, C-level presentations, and professional writing skills. Experience Business Development Intern 05/2013 to Current Company Name City , State Enabled precision micro-targeting and bid optimization with Search Engine Marketing (SEM) at the zip-code level for AutoTrader's clients. Used SAS and R to produce an interactive choropleth Google map that tracks page views, Sales, and Market Share of page views per client, which identifies potential areas of opportunity for SEM marketing. Haystak Digital Marketing, an AutoTrader company, estimates that the project will increase their revenues by $3.5 million annually. Statistical Consultant 10/2012 to 12/2012 Company Name Used the correlation procedure in SAS to analyze Zillow.com data and housing attributes of 141 homes in the Virginia Highland community to determine that Dekalb County's appraisals were faulty and not statistically sound, which led the residents to winning a case against the county in court. Statistical Consultant 05/2012 to 01/2013 Company Name City , State Performed statistical analysis on survey research concerning the educational preferences of students born post 1982 in comparison with students of other age groups. Found statistically significant differences in chosen majors of millenials to non-millenials and by race using the ANOVA and T-test procedures in SAS. Accomplishments Smart Search Engine Marketing" Summer 2013 Used SAS and R to analyze Sales, Vehicle Detail Page (VDP) counts, Market Share of VDP counts, automotive brand, demographics, and geography by zip code. This determined which zip codes to micro-target for Search Engine Marketing (SEM) with Haystak Digital Marketing, rather than marketing solely based on a 10 mile distance of IP address from a dealership. The project estimates to earn Haystak a potential of $3.5 million in annual revenues. Using Logistic Regression to Determine Credit Scores" Spring 2013 Used the scoring, correlation, SQL, and logistic procedures of SAS with a 2.5 million record dataset from Compucredit to produce a logistic regression model to classify consumers as "good" or "bad" credit risks based on 16 significant predictors. The model generates approximately $114k profit per 1,000 individuals scored. Homelessness in Georgia" Fall 2012 Performed a multiple linear regression using the regression procedure in SAS to predict the counts of homeless persons per county in Georgia. Lottery Sales per Person" was found to be the most significant predictor. Education Bachelor of Science : Sociology Statistics May 2013 Kennesaw State University City , State GPA: GPA: 3.45 GPA: 3.45 Sociology Statistics Skills automotive, C, com, Credit, client, clients, IP, marketing, Market, Microsoft Office programs, optimization, Page, predict, presentations, profit, Relational Databases, research, research design, Sales, SAS, sound, SQL, Statistical Analysis, professional writing, zip Additional Information HONORS AND ACTIVITIES Eagle Scout, Boy Scouts of America President's List: Fall 2011, Fall 2012, Spring 2013 President, Alpha Kappa Delta - Honor Society of Sociology, Spring 2013 Study Abroad Program to Paris and Romania, Summer 2011

BUSINESS-DEVELOPMENT

BUSINESS PROCESS ANALYST Summary Business Process Analyst highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Experience 03/2017 to Current Business Process Analyst Company Name － City , State Design and implement internal audit practices to identify, mitigate and resolve HR exposure. Manage testing internal audit controls and tracking the status of gaps and corrective actions. Maintain audit schedule, and partner with HR Risk Manager and Corporate Internal Auditors to ensure on-time completion of audits. Provide objective, risk-based evaluations of the effectiveness of company policies and procedures. Oversee annual reporting, including AAP, EEO-1 and Vets 100. Prepare and present quarterly executive reports to the CPO. 10/2015 to 03/2017 People Infrastructure Operations Coordinator Company Name － City , State Acted as primary point of contact for all North American new hires. Administered the applicant tracking system to update, audit and maintain candidate data. Managed the onboarding process for new hires in the North and Latin America regions. Created and sent offer packets to new hires. Partnered with other members of the People Team to ensure a smooth integration of new hires into the company. Worked with HRIS and Payroll teams to create new hire accounts. Supported Talent Acquisition team projects on a global basis by identifying and documenting existing team processes, researching and reporting on industry best practices, and carrying out project tasks. 02/2015 to 10/2015 Operations and HR Specialist Company Name － City , State Managed all aspects of the hiring process from recruiting to onboarding, including administration of the applicant tracking system, preparation of employment agreements and new hire orientation. Provided support for various recruiting campaigns, including Stack Overflow and local career fairs. Managed company PEO and the day-to-day operations of the group benefits program. Acted as a liaison between employees and the PEO and escalated tickets or questions as necessary. Maintained all personnel files. Processed semi-monthly payroll. Reviewed employee expense reports for compliance with company policy. Assisted with administrative functions, including ordering office supplies, overseeing facilities processes, maintaining record of IT equipment and handling correspondence. Assisted with monthly sales commission calculation. Planned and secured vendors for company events. 08/2013 to 02/2015 English/Language Arts Department Chair Company Name － City , State Attended countywide department chair meetings and led monthly department meetings to disseminate information to members of the school's English/Language Arts department. Attended countywide Discovery Education professional development as a member of the Teacher Leader Corps and facilitated school-based professional development modules in student engagement through the use of technology. Participated on the Leadership Team and School Improvement Plan Committee and in the development of the school's mission, vision, and values statement. Interviewed department applicants and made recommendations for candidates. 8th Grade English/Language Arts Teacher, Martin Gifted and Talented Magnet Middle School. 03/2012 to 02/2015 English/Language Arts Teacher Company Name － City , State Planned and implemented daily lesson plans in accordance with the Common Core State Standards for eighth grade English/Language Arts. Differentiated instruction and collaborated with specialists to support the needs of all learners. Utilized a variety of methods to communicate with parents and families of students. Created appropriate formative and summative assessments and analyzed data to identify areas of need. 10/2010 to 03/2012 LanguageArts and Social Studies Teacher Company Name － City , State Planned and implemented daily lesson plans in accordance with the North Carolina Standard Course of Study for eighth grade Language Arts and Social Studies. Developed interdisciplinary units across content areas. Participated on the Leadership Team for the countywide implementation of Balanced Literacy. Coordinated and taught summer sessions at a transition camp geared toward rising sixth grade students. Education and Training Master of Arts Degree : Education East Carolina University Education Bachelor of Science Degree : Education The University of North Carolina at Greensboro Education Skills project management, project coordination, administrative functions, content creation, employee relations, systems administration, internal audit, risk management, curriculum development and facilitation, operations support

ARTS

VICE PRESIDENT OF MEMBERSHIP Professional Summary Talented business development professional with over 10 years of experience in different facets of Business Development, including sales, marketing, and product management. Outstanding communicator with the natural ability to build and develop strategic relationships with key contacts, including corporations, foundations, endowments, and high-net worth individuals. Proven track record securing new business. Core Qualifications Proficient in the Moves Management Fundraising Process *Proficient in MAC OS, Windows Vista and XP, MS Office (Word, PowerPoint, Excel, Access, Project, and Outlook), Advanced Internet Skills Experience 01/2015 to Current Company Name － City , State Design a fund development plan using move management, including social media campaign. Manage a portfolio of manager donors and prospects. Participate in various national events to promote the organization including national legislative days and United Nation days. Vice President of Membership , 06/2013 to Current Company Name － City , State Design, implement and facilitate a strategic membership development plan Collaborate with fundraising and public relations committees to further develop the brand of NCBW Coordinate Community Relations activities Implement and facilitate a strategic membership development plan for NCBW Participate in various community events and projects to promote the organization Manage membership retention and reclamation strategies. Board of Directors , 06/2013 to Current Company Name － City , State Collaborate with sales and grow new chamber members in the East area of Charlotte Develop relationships with top business stakeholders in the east Charlotte region Initiate and provide leadership in the development of programming in the chapter that promotes the objectives of the Chamber of Commerce, and motivate others to reinvest in the initiatives within the business community Develop chapter sponsors to fund programming and chamber events Coordinate Community Relations activities October. Commercial Relationship Manager , 06/2013 to Current Company Name － City , State Manage business relationships for business clients that are between 5 to 15 Million in revenues Maintains primary relationship contact for a portfolio of 75 existing clients Delivered year over year growth of 20% Identifies and facilitate the cross-selling effort of all bank's services. Monitor on an ongoing basis, information concerning customer performance, abilities, and the industry to determine that loan is an acceptable risk Participate in various community organizations and projects to promote the image of the bank Develop relationship with community partners to further build the brand and develop business for SunTrust. Work Officer, Assistant Vice President , 06/2012 to 06/2013 Company Name － City , State Increased active SunTrust at Work company participants through outside sales calls within the market to gain new business clients and maintain and expand existing bank retail, business banking, commercial and other line of business client relationships. Developed a regional business plan for SunTrust at Work account acquisition Onboarded 62 new SunTrust at Work companies since mid-July 2012 Created and Delivered internal training and scripting for SunTrust at Work for retail area teams Work on internal marketing taskforce and consulted with training company on internal SunTrust at Work training objectives and execution Perform and schedule onsite employee educational financial literacy seminars and account enrollments. Sales Officer, Assistant Vice President , 02/2010 to 06/2012 Company Name － City , State Developed regional BB&T @ Work account acquisition business plan and executed internal training for retail team Grew transactional accounts and retail health savings accounts portfolio by 3,136 and grew account balances by $8,999,043 in 2011 through onsite employee presentations through the BB&T @ Work Program. Delivered 1.2 million in fee based revenue through the BB&T @ Work program retail account portfolio. Ranked number 3 region out of 36 regions for February 2012 having over 600 accounts and $1.96 million dollars in account balances. Manage relationship bankers in 23 branches in the BB&T @ Work relationship banker champion program capitalize on existing commercial and corporate BB&T relationships Conduct outside sales calls within the market to gain new business clients and maintain and expand existing retail and business banking client relationships Perform onsite employee educational financial literacy seminars. Business Development Representative, Assistant Vice President , 07/2005 to 01/2010 Company Name － City , State Recruited into BB&T's award winning and nationally recognized Leadership Development Program. Graduated and became a Business Development Representative responsible for increasing awareness of BB&T's Payroll Services Division and growing revenues within a geographical defined territory to include the staff of 42 branches. Opened a completely unworked market, surpassing sales goals in spite of no market share and two payroll software releases within a 2 years period. Grew fee based revenue annually of $160,000 per year in the Business Development role. Coordinated and conducted product knowledge meetings throughout region so that bankers are more effective at identifying clients and making appropriate recommendations Developed education tools, marketing supplies, and presentation materials to effectively illustrate, communicate, and sell the concepts regarding payroll task and outsourcing Acted as a liaison between BB&T Payroll Services Corporate Office and BB&T's Mid-South & North Florida Banking Networks communicating company updates, changes with product & service offerings, region trends, and successes. Education Bachelor of Arts : Business Administration Marketing Concentration & History , May 2005 Salem College － City , State Business Administration Marketing Concentration & History Masters : Business Administration , May 2012 Georgia Southern University － City , State Business Administration Professional Affiliations Graduate of Farr and Associates, Mastering Leadership Dynamics, 2010 *National Coalition of 100 Black Women-National Board of Directors 2016 *Charlotte Chamber of Commerce- East Charlotte Chapter Chairperson, 2016 Skills banking, develop business, Business Development, business plan, Community Relations, client, clients, financial, Fundraising, image, Internet Skills, leadership, Leadership Development, MAC OS, marketing, market, materials, meetings, Access, Excel, MS Office, Office, Outlook, PowerPoint, Windows, Word, Networks, outside sales, Payroll, presentations, programming, public relations, retail, selling, sales, seminars, scripting, strategic, Vista

BANKING

PASSENGER SERVICE AGENT Career Overview Customer support professional offering versatile communication skills. Proficiency in sales, problem resolution, ticketing experience and strong client management experience. Positive individual, who readily adapts to change, works superbly independently and with others, is experienced overseeing a team and exceeds expectations. Able to juggle multiple priorities and perform in fast settings without compromising quality of service. Core Strengths Excellent communication skills. Highly skilled in interacting with clients and achieving customer satisfaction as well as product sales. Extensive knowledge of current Airport security rules and regulations. Highly trained to work autonomously. Expert knowledge of Airline softwares like Amadeus, Altea, Gaetan, Oscar and some deltamatic. Excelent knowledge of Computers and technology. Creative problem solving Courteous and professional demeanor Energetic work attitude Native speaker of Spanish and English, highly proficient is spoken French Accomplishments I have received training and direction from many companies and from many Supervisors that i am able to put to use in everyday situations to achieve a successful experience whether it be a business transaction or a simple encounter. Work Experience Passenger Service Agent 04/2010 to Current Company Name City , State I am a lead agent on departure and arrivals of our flights, I am a highly skilled lead agent in flight monitoring as well as an experienced ticket sales agent. I take the initiative to handle passengers during flight disruptions, i provide superior customer service assistance, from re-booking to holtel vouchers and the goal is always to retain them as a customer and maintain their positive outlook of our company. I come up with ideas to help my team work smoothly together day to day, having an action plan is key. I aim to ease the experience of flying for our customers. I implement company policy, security requirements, check-in baggage, direct passengers to designated areas, provide necessary information and handle massive crowds. I dissolve potential uncomfortable situations for the client and maintain their satisfaction while still abiding by company regulations. I handle passengers requiring special assistance (reduced mobility passengers, parents with infants). As a senior lead agent i shadow and oversee newly trained agents to their roles, great communication is key. Assistant Buyer 06/2007 to 12/2009 Company Name City , State Handled multifaceted clerical tasks (ex. data entry, filing, records management and billing) as the Assistant to the Apparel Buyer of the chain. Coordinated events, monitored the buyer's weekly schedule, made orders and monitored inventory databases and scheduled/ensured the timely delivery of merchandise. Oversaw and instructed 2 people to assist me with orders and communicating with the warehouse and directing the vendors through our complex delivery process. Noted and resolved errors, assisted with suggestions for store distribution based on sales reports, location and statistics. Interacted with our top vendors at special events and maintained clear lines of communication with multiple departments of our company via email/telephone etc. Sales Associate Supervisor 07/2005 to 06/2007 Company Name City , State Trained and directed new personnel to operate the cash reigisters, scanners, and computers, store re-stocking, floor displays and daily procedures in the stores' fast paced, busy environment. Balanced cash registers at the end of each persons shift. Courteously greeted clients and interacted with them, explained sales promotions and encourage special purchases. Guided cashiers through returns and exchange processes as required. Opened and closed the store on weekends to relive the manager. Promoted to corporate office position stated above as Famous Horse Co. Educational Background Associate of Science : Nursing 2013 Queensborough Community College City , State Studied Nursing Education, Human Resources Studied Psychology & Sociology; Human Behaviors Studied Business and Computers High School Diploma : Business 2007 Jonh Bowne High School City , State Diploma with merits and regents endorsements Qualifications Excellent communication skills, Manages and dissolves conflict, Strong organizational skills, Easily adapts to a changing environment, Team player, Clients relations, Can tolerate stress very well, Can contour and transition in any conversation, Strives to maintain quality service levels, Takes criticism and direction well, Positively exudes her presence is a room, Participates well in public speaking, Easily conforms to new regulations and rules, Can communicate professionally with others, Experienced in guiding a team, Motivated to achieve targets set, Appeases the attitude of others positively, Focus on diverse responsibilities

APPAREL

DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER) Summary Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SCRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards. Developed web based applications using C#, ASP.Net, JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project. Highlights ASP.Net, C#, JavaScript, jQuery, VB.Net, C, C++, Java Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS. IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver Database: SQL, MySql Operating System: Windows Version Controls : Tortoise SVN, GitHub Others: Microsoft Word, Excel, Access, Power point Professional Experience Database Programmer/Analyst (.NET Developer) Jun 2014 to Feb 2016 Company Name － City , State Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications. Projects: Atlas: Description: This project is all about requesting, scheduling the tutoring sessions. There are three roles tied to application they are Tutee, Tutor, and Scheduler. A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability. A scheduler will go through those availabilities and schedule time and location for tutoring. Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project. The other piece of this project is automated emails through Scheduled task which runs every day. Responsibilities: Created a Availability Calendar Grid. In grid each cell represents time (1 hour span) and day of the week. Clicking on the cell toggles the availability. Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data) Developed C# Console Application for Scheduled email task. Got rid of data tables and table adapters in the main project as they are tightly coupled. Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application. Integrated Open Source HTML text editor CKEditor into the website. Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations. Used role based authorization for various pages. The goal of the project to refractor the old application with new templates and replace the assemblies. Adding functionalities to upload pdf files. Responsilities: Created separate Login page for Administrator and Students. Used Active Directory (AD Group) to restrict other department Students. Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students. Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages. Modified the structure of database to login. Used Redgate SQL Compare to copy the data from database from dev server to test sever. Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies. AppInventory: Description: The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects. For every application there are application parameters which includes App Structure, Remedy group, User Departments etc. and each application has different version. For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc. Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients. After starting the project they can keep track of current progress by budget, sprint burndown charts. Responsibilities: Entity Framework was used using Database first approach. LINQ was used in the DAL (Data Access Layer) to interact with the Database Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data. Console Application to import the data from CSV files to populate them into the system. Automatic logout when user is idle for a specified time by using session parameters and JavaScript. Used client side validations, onbeforeunload and onunload events in Javascript. Worked on agile environment. Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT. GoAdmin: Description: GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university. The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices. These master tables are the starting point for all window services (which feed the web services). Production URL: https://appsprod.missouri.edu/GoAdmin Responsibilities: Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages. Filtering of the data of listview based on the role. Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database. Modified the existing webservices like SocialSpirit, News webservices, Events web and windows services. Created ASP.Net User Controls to reduce the complexity of user interface design Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation. Mizzou Checkout: The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules. Responsibilities: Used Smpt server to send emails Developed C# Class Library to import the data from the CSV file to system LIM Service for late fee assessment Access to page based on the role (Role based authentication) Personalized Email for Outlook: The goal of the project to give students to customize their outlook email. Education Master of Science , Computer Engineering Present University of Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7 Bachelor of Technology , Electrical and Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical and Electronics Engineering GPA: 3.65 Skills ASP.NET, VB.Net, Active Directory, ADO.Net, Dreamweaver, Web Development, AGILE, AJAX, HTML, IDE, Java, JavaScript, JQuery, Analyst, Application Development, approach, budget, C, C++, catalogs, charts, CSS, Checkout process, client, clients, data warehouse, Database, DCL, Eclipse, edit, editor, Email, estimating, features, Frame, functional, , Logic, meetings, Access, C#, Excel, Outlook, Power point, Windows, window, Microsoft Word, Network, Operating System, page, pdf, Programmer, Programming, progress, quality, QA, Research, scheduling, Scrum, SDLC, Software Development, sorting, SQL, SQL server, tables, tutoring, user interface design, Utilities, validation, Visual Studio, website

INFORMATION-TECHNOLOGY

BUSINESS DEVELOPMENT SPECIALIST Summary Retirement Benefits Specialist with over 10 years experience administering benefits for large corporations and government employees, delivering solutions at varying levels as they pertain to the diverse knowledge base of the employees I assist. Have extensive experience in delivering benefit plan rules and regulations as well as federal and state laws to a diverse population. Highly detailed and self motivated who is detail oriented and well organized. Experience Business Development Specialist Apr 2016 to May 2016 Company Name － City , State Contacted prospective customers from internet inquiries or unsold showroom visits at Capital Ford to determine reason for not purchasing a vehicle . Attempted to re-schedule an appointment with a salesperson to complete transaction. Cashier/Office Support Staff Apr 2015 to Feb 2016 Company Name － City , State Assisted customers with purchases, maintained daily deposits, dispersed trucks to surplus pick up requests through. SPMS system, maintained inventory , answered incoming calls, researched any inventory items and their disposal. Maintained departmental purchase files as well as daily receipts and pick up requests. Data Collection Interviewer Mar 2015 to Apr 2015 Company Name － City , State The survey examines access to the health system, health status, and health determinant characteristics of Ohio's Medicaid program for Medicaid eligible and non Medicaid populations. Made outbound calls to respondents to conduct social science survey using a script, and adding the data collected from the respondents into computer system while speaking to the respondent.. Retirement Case Administrator Oct 2013 to Sep 2014 Company Name － City , State Conducted benefits administration for 2-300 benefit-eligible employees. Obtained missing information when needed from companies HR Departments and verified data if necessary as well. Addressed inquires from employees regarding retirement process and eligibility issues. Reviewed federal and state laws to confirm and enforce company compliance. Answered employee questions regarding retirement and resolved any issues. Contacted HR for any discrepancies in salary or other benefit driven data. Benefits Counselor Apr 2008 to Mar 2013 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion regarding any and all retirement benefits. Assisted HR departments with information regarding eligibility and required documentation needed to process. Built customer loyalty by placing follow-up calls for customers who reported pension issues. Explained human resources policies and procedures to all employees. Assisted customer service with inbound and outbound calls regarding all retirement inquiries. 2 years in a row increased employee participation in the North Carolina State Employees Combined Campaign. Retirement Benefits Processor Oct 2007 to Mar 2008 Company Name － City , State Reviewed federal and state laws to confirm and enforce company compliance. Conducted benefits administration for benefit-eligible employees. Processed pension and 401K payouts and balanced reports daily. Requested any missing documents if needed before processing. Contacted HR if necessary for any status change required documentation. Customer Service Representative Oct 2006 to Oct 2007 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion in call center environment. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Strictly adhered to federal and state guidelines for release of information. Processed applications, payments, corrections, enrollment and endorsements. Researched coverage and premium options and supplied clients with the best coverage available. Retirement Benefits Counselor Aug 2003 to Aug 2006 Company Name － City , State Conducted benefits administration for up to 100 benefit-eligible employees of IBM until payments began. Reviewed federal and state laws to confirm and enforce company compliance. Answered employee questions regarding their pension and health insurance benefits and resolved any issues. Explained human resources policies and procedures to all employees. Contacted HR departments when necessary for any additional information if needed. Within my first year with Fidelity Investments I was awarded the Outstanding Customer Service Award for my work in the Health and Welfare research and resolution project. HR Generalist May 2003 to Jul 2003 Company Name － City , State Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Worked on 401(k). administration,FMLA and workers' compensation claims and benefits. Assisted HR departments with eligibility questions,rules and regulations as well as status of previous inquiries.. Senior Benefits Specialist May 1997 to Mar 2002 Company Name － City , State Worked on 401(k) administration,pension and health insurance benefits for several Fortune 500 companies. Assisted customer service with inbound and outbound calls regarding benefits. Reviewed federal and state laws to confirm and enforce company. compliance. Conducted benefits administration for benefit-eligible employees benefits. Contacted various HR departments to verify eligibility as well as any status changes. Education Associate of Science , Science Aug 1979 Louisburg College － City , State , US Science Skills Benefits administrator, benefits, benefits administration, call center, clients, customer satisfaction, Customer Service, documentation, fashion, human resources, HR, IBM, insurance, inventory, Investments I, access, Excel, Outlook, Word, Personnel, pick, policies, speaking, quality assurance, research, script, phone

BUSINESS-DEVELOPMENT

SENIOR CONSTRUCTION MANAGER Summary Construction Manager / On - Site Project Manager   Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance. History in turning "problemed" subdivisions into profitable projects through delivery of cost savings solutions and alternative scheduling techniques that allowed for more even flow of construction. Decisive, results oriented building professional offering 18+ years of experience in the construction industry with the last 10 years focused on project management. Offering a range of talents in scheduling/ expediting, customer service, sales, purchasing, estimating, land development, construction techniques and safety. Driven by new challenges and desire to be successful in all endeavors. Excel in fast paced settings that require multi tasking to complete complex tasks. Summary of Qualifications Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation Residential construction specialist Multi Family construction specialist MS Office proficient Organized and detail-oriented Project budgeting Cost control Budgeting and forecasting Customer relations specialist Process improvement Multi-unit operations management Risk management Vendor sourcing Quality assurance and control Certified Purchasing Manager (CPM) Purchasing and procurement Unsurpassed work ethic Results-oriented Cost reduction and containment Contract management Microsoft Office Suite expert Productivity improvement Work flow planning Accomplishments 2000 - 2008 Centex Homes * Mansfield Farms - Suffolk Virginia - 150 Home Subdivision * Mallory Square - Chesapeake Virginia - 25 Home Subdivision * Braddock Landing - Chesapeake Virginia - 55 Home Subdivision * Orchards at Glenwood - Virginia Beach - 61 Home Subdivision * Courthouse Springs - Gloucester Virginia - 32 Home Subdivision * Courthouse Square - Gloucester Virginia - 86 Home Subdivision * Eagle Lake - Chesapeake Virginia - 99 Home Subdivision 2008 - 2011 Eagle Construction www.eagleofva.com * Eagle Pointe - Chesapeake Virginia - 170 Homes Subdivision 2011 - 2015 Breeden Construction LLC www.thebreedencompany.com/ * Cambria at Cornerstone Phase 1 - 276 Unit Luxury Apartment Community * Cambria at Cornerstone Phase 2 - 180 Unit Luxury Apartment Community * Red Knot at Edinburgh - 438 Unit Luxury Apartment Community * Aqua at 25th Street - 147 Unit Luxury Apartment Community (Current Project) Experience Company Name City , State Senior Construction Manager 12/2011 to 07/2015 Hired to oversee construction of an Award Winning Luxury Apartment Community in the Town Center area of Virginia Beach. Managed site from the clearing stages of Land Development through completion of the project in early 2013. The site consisted of 24 buildings (480 units), 2 fitness centers, a clubhouse, 2 pools and several ground breaking amenities. Currently working on third project in four years with Breeden Construction LLC Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Educated general contractor personnel on the quality standards throughout the construction process. Trained the community service manager on turnover procedures, quality standards and project-specific systems orientation. Submitted all project closeout documents in accordance with the contract. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Company Name City , State Senior Construction Manager 01/2008 to 12/2011 Managed construction of an active adult community in Chesapeake Virginia. Responsible for managing 4 superintendents while development was under construction. Reviewed time lines and project schedules and adjusted based on production. Responsible for construction budgets, change orders, payroll and subcontractor fund allocations. Contract review and negotiations with subcontractors. Site / Land Development management during golf course alteration for new home construction. Drafted action plans and led meetings with department executives to review project status and proposed changes. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Company Name City , State Senior Project Manager 04/2000 to 01/2008 Recruited to company by Division President for the purpose of turning around projects that were behind schedule and over budget. Personally revamped schedules to make up for production failures and created an even flow system that allowed for more streamlined construction procedures. Managed multiple construction projects in Hampton Roads from Land Development to community completion. Homes were move in ready on average two weeks prior to closing and were always at or under budget. Served as the single point of contact for project scheduling and changes. Company Name City , State Construction / Warranty Manager 01/1998 to 01/2000 Oversee construction of a multi-million dollar custom home subdivision in Virginia Beach. Responsibilities included: Scheduling contractors, budget management, quality control, purchase orders, customer service and payment to tradesmen after completion of work. Education BA : Business Administration 1998 Old Dominion University , City , State Business Administration High School Diploma 1993 First Colonial High School , City , State Honors Graduate Certifications CFC Certification Certified Lead Renovator Storm Water Pollution Prevention IICRC Certification HVAC 1 & 2 ( AES NORFOLK) CPR & First Aid RLD Certification OSHA 30 Awards and Recognition Manage construction of 2 showcase home in Homearama for Dragas Homes, 2000. Participated in the construction of Two Habitat for Humanity homes in Portsmouth, Virginia with Centex Homes, 2005. J.D Power and Associates award winner for customer service, new home construction 2006. Assist Sales and Marketing departments capture sales to be #1 in the Nation two consecutive years in the Hampton Roads Division of Centex Homes 2006 &2007. Successfully managed the construction of over 500 homes while never missing a projected closing date and finishing homes at or under budget. Technical Expertise Construction Project Management Project Planning and Execution Purchasing and Estimating Blueprint Revisions Budget Management Materials Management Trade Partner, Subcontractor and Customer Relations Microsoft Office Microsoft Project AutoCAD SAP Construction Management Software

CONSTRUCTION

NATIONAL MARINE FISHERIES SERVICE NMFS SPECIES OBSERVER Objective Looking for employment in an Environmental Engineering position that will help further my career while bringing my experience and education to the company as well. Summary A result driven, diligent and highly accomplished professional with curiosity and creativity about the environment possessing over 12 years experiences in Environmental Science, develop solutions to resolve environmental problems; taken part in water pollution control, water recycling, biological waste disposal, and public health issues; participated in the design of aquaculture wastewater treatment systems; experienced in laboratory operations and safety procedures. Education Ph.D : Soil, Water and Environmental Science 2014 University of Arizona City , State , USA Soil, Water and Environmental Science MSc : Soil, Water and Environmental Science 2014 University of Arizona City , State , USA. Soil, Water and Environmental Science Diploma : Management 2006 University of London City , State , UK Management BSc. : Agriculture 2002 University of Guyana City , State , Guyana Select One City , State GPA: Graduate Student Travel Award Institute of the Environment, 2013 Professional Experience National Marine Fisheries Service NMFS Species Observer 07/2015 to Current Company Name City , State Monitor for sturgeons (Atlantic and Shortnose) and other endangered species found within the dredging area of the $3.1 Billion New NY Bridge Project; Monitor dredging, decanting and offloading operations of dredge materials for sturgeons and other endangered species; Collect and record biological data (length, weight, DNA samples); Collect and process fish specimens for necropsy; Communicate observations and finding to New York State Thruway Authority (NYSTA), New York State Department of Environmental Conservation (NYSDEC) and others when on site. Environmental Research Assistant 01/2011 to 06/2014 Company Name City , State Performed laboratory analysis of water for physical and chemical parameters such as algae, temperature, conductivity, pH, salinity, dissolved oxygen, nitrite, nitrates and turbidity; Directed the Western Regional Aquaculture Center commercial farm tilapia feed trials, prepared reports and present research findings; Collected biological samples and conducted proximate analysis (protein, lipid, moisture and energy) on fish tissue and feed samples; Acted as a liaison between the UA Food Products and Safety laboratories, Montana State University and US Fish and Wildlife Service, Bozeman Fish Technology Center; Prepared reagents and media for use in the Laboratory; Oversaw strict adherence to safety policies and procedures during testing; Managed the daily operations of the ERL Aquaculture Greenhouse. Senior Fisheries Officer 01/2007 to 01/2011 Company Name City , State Conduct environmental assessment of aquaculture facilities; Prepared technical reports detailing findings and recommendations from assessments; Identified and solved environmental problems arising from aquaculture facilities affecting the safety of water and land; Controlled water pollution and handled solid waste management; Removed impurities and harmful discharge from the water; Developed techniques for water recycling; Conduct extension services and monitored over 40 aquaculture farms to reduce environmental impacts of aquaculture; Managed the National Aquaculture, Fish Hatchery and Laboratory: Performed laboratory analysis of water for physical and chemical parameters such as algae, temperature, conductivity, pH, nitrite, nitrates, salinity, dissolved oxygen, and turbidity for this and other aquaculture facilities. Fisheries Officer 01/2002 to 01/2007 Company Name City , State Revamped the data collection program which led to the reduction of data gaps within the months and years; Examined and quantified the composition of fish species caught, discarded, and retained on commercial fishing vessels; Collected and analyzed biological and socio-economic data among others on Guyana's commercial marine species such as Southern Redsnapper ( Lutjanus purpureus ), Seatrout ( Cynoscion virescens ) and Bangamary ( Macrodon ancylodon ) using models as specified by CRFM; Wrote scientific reports and presented the findings of data analyzed to various stakeholders. Award University of Arizona - Graduate Student Travel Award Institute of Environment, 2013 Skills and Expertise Water Quality Testing, Wastewater Treatment Systems, 10 Hour OSHA Hazard Recognition Training for the Construction Industry, Microsoft Office and Microsoft Excel.

AGRICULTURE

FINANCE MANAGER Executive Profile To work in an organization where I can put in best of my efforts, which proves to be beneficial for the organization, gives opportunities for professional and personal growth. Looking forward to work on a long term assignments in a corporate environment, where I will get exposed to different working conditions, there by excelling and enhancing my skills along with benefiting the organization to reach greater heights. Professional Experience 01/2010 to 01/2014 Presently working as Finance Manager at Moevenpick Hotel Sukhumvit 15 Bangkok. Worked for Ramada Hotel and Suites Bangkok, Wyndham group 1st managed hotel in Asia as a Finance Manager. 01/2008 Finance Manager 01/2006 to 01/2007 Deputy Manager 01/1980 to 01/2005 Company Name 4 Star Hotel), Visakhapatnam, managing all the activities of Finance Department and also handled the administration. MIS & Budgets: Preparing Management Information statements and submitting to Management. Preparing Budgets for the coming Years. Preparing statements and required statistical information for the Board of Directors Meeting. Monitoring the expenses with budget, submit to the management variance report with Budget. Monitoring the inventories, purchases. Obtaining competitive market price on periodical basis. Liaison with Sales and Marketing department for Average daily rate from various market segments. Preparing Month end report and financial reports for monthly Management meeting. Monitoring the property insurance and relevant insurance matter. Submitting periodical statements to the Financial Institutions. Looking after the total financial matters of the Organization. Cash Flow control Controlling Food cost and Beverage cost. Minimizing the expenditure and maximizing the profit without affecting the quality of service. ACCOUNTING : Maintaining Cash, Bank Books, General Ledger, Journal, Sundry Creditors Ledger, Sundry Debtors Ledger, Stores Purchase Journal, Cash Transactions, Subsidiary Ledgers, Preparing of Trial Balance, Profit & Loss Account. Preparing of Balance Sheet after providing outstanding Liabilities, prepaid Expenses, etc., Preparing of Interest Schedules AUDIT: Updating of Books of accounts and preparation of Statements for the conduct of Internal Audit and Statutory Audits, Audit Finalization, Preparation of Schedules, Bank reconciliation Statement, preparation of Depreciation Statement, Assets Register, Preparation of Foreign Exchange Statements for submission to Bank. Liaising with Auditors. TAXES: VAT, Withholding Tax: Input and Output VAT and making payment to Revenue department. Payroll Tax: Making recovery from salaries and arranging for payment. Income Tax: Preparing the computation Statement and making tax payments accordingly. PERSONNEL: Social Security: Making recovery from employee's salary, arranging for Social Security payment. Associates Medical insurance. COMPUTERS: Presently working on computerized accounting system. Computer training in DATA PRO COMPUTERS (MSDOS, LOTUS, WORDSTAR, UNIX, DBASE, Having knowledge in INFORMIX 4GL Programmes. OTHERS: Besides the above work routine, I am also looking after any liaison work with the outside agencies, entrusted by the Management. Education Bachelor of Commerce 1980 Andhra University Post Graduate Diploma : Financial Management 2001 Annamalai University Financial Management Major Field of study - Accountancy Computer Educations Diploma from Data Pro computers, Visakhapatnam. Accounting Package - Comanche, IDS, Tally 4.5, Touch Key, and Sun. MS-OFFICE from Datapro Computers , Visakhapatnam Personal Information Name : Y.JOHN DIVAKAR Father's Name & : Late Y.KRUPA RAO Date of Birth : 09-04-1959. Nationality : Indian Marital Status : Married Passport Number : J 1995772 Date of Expiry : 03-01-2021. Address for Communication : 87, Soi 12 Siam Mansion 12 D1. Sukhumvit,Klongtoey Bangkok 10110. Hobbies : Reading Books and magazines, listening Music. Strengths : i. Good communication skills ii. Good leadership skills & self -initiative. iii. Aptitude for learning things quickly. iv. Ability to work under pressure Salary Expected : Negotiable DECLARATION I hereby affirm that the information in this document is accurate and true to the best of my knowledge. Date : Additional Information Personal Information Name : Y.JOHN DIVAKAR Father's Name & : Late Y.KRUPA RAO Date of Birth : 09-04-1959. Nationality : Indian Marital Status : Married Passport Number : J 1995772 Date of Expiry : 03-01-2021. Address for Communication : 87, Soi 12 Siam Mansion 12 D1. Sukhumvit,Klongtoey Bangkok 10110. Hobbies : Reading Books and magazines, listening Music. Strengths : i. Good communication skills ii. Good leadership skills & self -initiative. iii. Aptitude for learning things quickly. iv. Ability to work under pressure Salary Expected : Negotiable DECLARATION I hereby affirm that the information in this document is accurate and true to the best of my knowledge. Date : 1st September 2015 Place : Bangkok Y. JOHN DIVAKAR. Skills ACCOUNTING, Accountancy, computerized accounting, Trial Balance, Balance Sheet, Bank reconciliation, Budgets, Budget, Cash Flow, competitive, Computer training, DBASE, Finance, Financial, financial reports, Foreign Exchange, General Ledger, IDS, INFORMIX 4GL, insurance, Internal Audit, Ledger, LOTUS, managing, market, Marketing, MS-OFFICE, MIS, MSDOS, Payroll, PERSONNEL, Profit, quality, Sales, Sun, Tax, TAXES, UNIX, WORDSTAR

FINANCE

FINANCE SPECIALIST Summary Highly motivated and results-oriented professional with two years of experience in high-pressure finance and accounting environments. Innovative and adaptive thinker who constantly seeks to improve efficiencies and profitability Highlights Variance analysis Financial modeling Superior time management Account reconciliation Advanced Excel Salesforce Board Report preparation 10-Q and 10-K Accomplishments Reduced cost of processing payments in accounts payables by 95% from approximately $1.00 per check to $0.05 per payment Team leader for new development process, Purchase Loan Accounting, and implementation of supporting SaaS, Evolv. Added $300,000 to monthly income, or approximately 43% of EBT. Experience 09/2014 to Current Finance Specialist Company Name - City , State Added detail-oriented, results-driven, and efficient mindset to Finance team of five. Accounts payable, prepaid expenses, and fixed assets. Acquisition of Riverside Bank in December 2014 that increased total assets from $550 million to $850 million. Purchase Loan Accounting - M&A process that generated an additional 40% of monthly income: On the job learning opportunity that greatly improved troubleshooting and problem solving skills. Team leader in the implementation and use of software from Primatics Financial (Evolv). Coordinated with consultants, Primatics Financial staff, and coworkers to meet all project deadlines. Wrote procedures for monthly processing of Purchase Accounting and how to use the software. Responsible for the calculation of the fair value of the Acquired Loan Portfolio for regulatory reporting. 10-Q and 10-K proofing, editing, and updating of financial tables led to the development of a strong ability to interpret key business performance metrics. SNL Implementation: team leader in use of SNL web-based software (SaaS) that resulted in a live feed of general ledger data to be analyzed and transformed to a reportable format without reliance on Access databases. Investment activity General ledger and bank account reconciliations. 04/2014 to 08/2014 Deposit Operations Associate Company Name - City , State Four month bid with Deposit Operations department to gain an introduction to banking. Daily activities: Items processing, ACH file verification, and incoming/outgoing wire operations. General ledger reconciliations. Wrote and updated procedures. 09/2012 to 05/2013 Accounting Associate Company Name - City , State Accounts payable / receivable process Worked independently to set up an automated 1099 process in accounting system, Inacct. Interacted with IRS representatives and researched regulations in regards to 1099-INT/MISC requirements. Reconciled lending bank account and booked principal and interest for loans receivable. Used Salesforce (core software) to upload lending activity to Intacct (financial software). Booked realized and unrealized FX gains, losses and hedging adjustments. Revaluated principal outstanding in foreign currencies due to monthly exchange rate fluctuations. Worked closely with Controller to produce financial statements through accounting software (Intacct) and not excel. Ensured consistency and accuracy of data relayed across multiple departments 07/2012 to 08/2012 Community Consultant Company Name Volunteered in Guatemala to help a Microfinance organization improve community outreach. Performed marketing and sales campaigns with local entrepreneurs in rural communities. Empowered individuals by providing access to vital and affordable products (i.e. glasses, water filters, and solar products) Managed team of eight to conduct sales and market research for solar products in urban and rural areas. Translated qualitative data into quantitative data in excel and used a PowerPoint presentation to present our findings. Education 05/12 Bachelor's of Science : Finance Bentley University - City , State GPA: GPA: 3.33 Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Major GPA: 3.33 Academic Achievements: Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Select One : International Business Universidad de Navarra - City , State , Spain Study Abroad Program 08/2010-06/2011 Challenged personal boundaries by immersing myself in the Spanish culture for an academic year. Embraced the opportunity to build new relationships by participating in a program where I knew no colleagues prior. Languages Advanced Spanish Interests Carpentry, globalization, international economics, sailing, social and economic development, sports, and technology. Skills accounting software, accounts payable, banking, databases, fixed assets, prepaid expenses, marketing and sales, Access, Excel, Microsoft Office Suite, PowerPoint, ORACLE, Peachtree,

FINANCE

O SITE LEAD/PROCESS ANALYST Summary I am seeking a position that challenges my current experience and grants the opportunity to make a measurable impact. Much of my experience is transferable, specifically in the areas of business strategic planning, process development, problem resolution, customer service, attention to detail. I also look forward to further developing my skills and talents within the contest of the organization. I am a strong planner and problem solver, who readily and easily adapts to change. I work well individually or within the context of a team, and consistently exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality. Skills Leadership development training  Process development Bank reconciliations Office Management Conflict resolution Complex problem resolution Strategic planning Records Management performance tracking Business recovery and sustainability Interpersonal Customer Service Spreadsheets/Reports All forms of communication including verbal, written and digital Computer skills Microsoft office Suite workday program kronos Regloginc Arrow and CPI Fidelity QuickBooks Accomplishments Multiple awards for performance. Cut operating expenses by 45 % year over year by created new workflow process that enhanced efficiency Reduced office expenses by finding smarter solutions for vendors, suppliers and services. Five years of training on leadership development and mentorship Completed over 50 books on leadership, people skills and business management. ​ Experience site lead/process analyst City , State Company Name / Sep 2013 to Current Developed organizational change management strategies. Reduced organizational operating costs by 45 % by streamlining processes. Conducted activity-based analysis of business processes and made recommendations based on the findings.  Responsible for a Team of Nine Technicians Drafted monthly Financial reconciliations and forecasts Identified "bottlenecks" and implemented new and improved processes and policies. Ensured that team member responsibilities were defined and understood. Managed projects ,coordinated meetings and served as primary liaison between client (US Bank) and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Tracked departmental output. Implemented corrective actions. Trained and supported users during new system implementations and upgrades. Computed, recorded, and proofread data, records and reports. Established and maintained effective communication system. Planned, directed and monitored regulatory operations. Ensure consistent and comprehensive investor protection. Implemented processes to streamline workflow. Created solutions in the areas of inventory, production reporting, and software upgrades that led to system improvements and streamlined processes. Communicated with customers, employees and other individuals to answer questions and explain information. Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity. Loan mortgage Foreclosure (Promoted) to inventory control manager. Company Name Sep 2011 to Mar 2013 Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Actively recruited and oversaw training for all new department employees. Assisted senior-level credit officers with complex loan applications. Performed daily maintenance of the loan applicant database. Achieved proper compliance and accurate executive level reporting. Managing the flow of inventory on the work floor. Enforcing new government regulation and making sure my team members were in compliance with current regulation.​ Customers service working with all diverse wells Fargo clientele. Acted as a liaison for multiple departments in creating a new standardized process. Connecting with attorneys on processing foreclosures in terms and the conditions. Examination of files to ensure there are no errors, missing information, or invalid information. Answering enquiries by telephone, in writing or by e-mail. Addressed and resolved non-routine, complex and unexpected variances. Ensuring all files meet compliance. Problem solving to resolve inaccuracies. Reviewed held up loans for re-examination and recommended appropriate action. Reported the results of loan reviews, including deficiencies and irregularities. Provided corrective action plan for problematic loan situations. Analyzed documentation for evidence of deficiencies. Lifetime fitness Jul 2006 to Sep 2015 Supervisor of the hospitality and operations department Overseeing employees/help employees meet and exceed company standards. Provide administrative support for various departments including: answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries. Workday: wage profiles, PTO, HR. Kronos time clock software: Time clock management. Coordinate various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. Provide uncompromising customer service to all patrons of the club. Coordinated multiple departments to plan meetings. Established strong relationships to gain support and effectively achieve results. Earned excellent marks on performance reviews, with citations for excellence in areas including: work, accuracy and quality, ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service. All qualities that will further keep Work with fellow colleagues. Education and Training diploma Burnsville High School Biochemistry and Entrepreneurship University St. Thomas, St. Paul Minnesota Biochemistry and Entrepreneurship  working progress John Maxwell Leadership Training ​ Part of CEP(continue education program) - receive cutting edge education on Bussiness ownership, leadership skills, people skills, and Entreprenuership thought process on training on creative thinking, goal setting and excecutions ​ ​ Leadership Team Development Attend four conferences annually conferences focus on: Leadership, team/organization dynamics, business and organizational leadership Business Thought process Strength devotement and focus Also part a monthly leadership book ie (21 irrefutable laws of leadership, skill with people, personality plus..etc Extra Desirable Qualifaction Bilingual skills (Kiswahili fluent in speaking and writing) Kiswahili  language is widely spoken and understood throughout multiple african countries including (Kenya,Tanzania, Somalia, Ethiopia, Malawi etc.) Cultural competency Worked with people from: Hmong culture with heavy interactions in both wells Fargo and Kern. I have also worked with Somali and Ethiopian culture leisurely and professionally.

FITNESS

ORGANIZER AND CAPACITY BUILDING STRATEGIST Experience Organizer and Capacity Building Strategist 01/2011 Company Name City , State Civil Rights and Disability Advocate Advocate for people with disabilities with school, regional centers and agencies Conduct case review of client issues, research state and agency violations Develop strategy and provide technical assistance for clients to obtain positive outcome Attend IPP, IEP, and mediations with clients as advocate Keep case file, summary, and all necessary documents for referral to attorney if necessary Convened NCLR member organizations to develop statewide action strategies. Developed advocacy materials and organize actions and campaigns Provided training and technical assistance, coordination organizations advance policy. Special Education Advocate 01/2009 to 01/2011 Company Name City , State Researched client issues and manage legal correspondence. Completed outreach and training on disability and special education rights. Wrote media releases for organization events and training. Strategized positive outcomes with attorneys and staff. Community Organizer/Founder 01/2000 to 01/2011 Company Name City , State Wrote grant proposals, business plans, and press releases Presented strategic plan and goals to a variety of audiences Organized constituents around special education, environmental and health issues Collaborated with 85+ local community leaders and organizations Designed and taught advocacy skills training program to over 300 parents annually Secured over 100k in funding for parent advocacy training programs. Community Organizer 01/2008 to 01/2009 Company Name City , State Trained constituents on civil rights and education issues pertaining to Latino children. Promoted self-determination of families and communities. Collaborated with community leaders and organizations around education policy issues. Strategized with attorneys and staff on organizing campaign. Legal Advocate 01/2006 to 01/2008 Company Name City , State Trained constituents on disability and special education rights. Managed caseload of clients with disability-related issues. Strategized positive outcomes with attorneys and staff. Maintained working knowledge of current disability laws and legislation. Family Advocate 01/2004 to 01/2006 Company Name City , State Developed and presented workshops for professionals on needs of high-needs families Worked with homeless families to obtain housing Facilitated cooperative working relationships with other agencies Served as internal consultant to team on special education and disability laws Facilitated cooperative working relationships with other agencies Provided technical assistance to families on policies and procedures. Education JD : Organizational Communication Nonprofit Management 2007 St. Edward's University People's College of Law City , State Organizational Communication Nonprofit Management Interests Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, "Mamis of Color" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004) Publications NCLR Latino Leadership Institute training Understanding Your Child's Special Education Rights" Disability Civil Rights Throughout The Ages" Disability and Domestic Violence Survivors" The Emotional Aspects of Working With Parents of Children with High-Needs" The Needs of Diverse Families" Organizing around Issues Affecting Your Community" National Workshops Presented: Special Education Representation from a Social Justice and Civil Rights Perspective" COPAA 2015 Conference, San Diego, CA. Xicana Mamihood & Activism: Responses to Violence in Our Families and Communities", Incite! Radical Feminists of Color, Color of Violence 4 Conference, Chicago, IL. Additional Information AWARDS/HONORS 2010: Latina Mami collective featured in article by Dr. Cristina Herrera in The 21st Century Motherhood Movement, published by Demeter Press 2005: Recognized in Latina Magazine as "Inspiring Latina" 2005: Named one of Austin's "10 Women We Love" by Austin Monthly Magazine 2004: Ernst and Young Social Entrepreneur of the Year Finalist 2002: "Mamis of Color" radio show named KOOP Social Justice Program of the Year OTHER COMMUNITY INVOLVEMENT Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, "Mamis of Color" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004) Skills agency, attorney, business plans, consultant, client, clients, detail oriented, grant proposals, legal, materials, organizing, policies, press releases, problem solving skills, research, strategy, strategic, technical assistance, training programs, workshops

ADVOCATE

RECRUITING AND HR MANAGER Summary Experienced Corporate Recruiter who is self-motivated, results driven, highly responsive and able to prioritize effectively to accomplish multiple tasks and stay calm under pressure. Offering over 6 years of recruiting, human resources and staffing experience with a Bachelor's Degree in Human Resources Management. Experience with full life-cycle recruiting of qualified IT professionals including college graduates, experienced software developers, business/technical consultants, sales executives, project managers, and executive level staff. Highlights Excellent interpersonal, communications and negotiation skills Pro-active and creative sourcing strategies Full life-cycle recruiting Infor Talent Management Thrive in a fast paced environment Knowledge of EEO/AA regulations Experience with online recruiting sources College recruiting Extremely adept working with multiple hiring managers Comfortable handling high requisition load On-boarding New hire orientation HR management ADP Workforce Now Benefits Administration Strong MS Office skills including Word, Excel, PowerPoint and Outlook Experience Recruiting and HR Manager 06/2015 to Current Company Name City , State ENAVATE provides business consulting and industry-focused enterprise software solutions based on the Microsoft Dynamics AX and CRM platforms, with a full range of services including professional services, maintenance and support. Through its wholly owned subsidiary, Celenia Global Services, the company also provides consulting and software development services to Microsoft Dynamics enterprise clients, ISVs and VARs worldwide. Recruitment & Onboarding Responsible for managing and leading the recruitment process to meet the various staffing goals across all levels of the ENAVATE and Celenia North America organization (Development, Delivery/Consulting, Sales/Marketing, Operations, Program Management, Managed Services, and Shared Services departments) Develop recruitment strategies to achieve required staffing levels Manage all recruiting activities for open positions to include sourcing, screening, interviewing, selecting and hiring candidates Create, streamline, improve and update recruiting process, procedures, forms and tools Maintain partnerships with hiring managers to determine characteristics, criteria, and needs of open/new positions Ensures there is an understanding of the job presented in reference to its requirements and the type of candidate sought Work with hiring managers and appropriate Business Unit leaders to develop specific recruiting plans for each open position Meet with leaders on weekly basis, if needed, to give updates and review applicant tracking spreadsheet    Execute sourcing strategies resulting in obtaining qualified candidates, including developing job posting content, posting jobs internally and externally, perform online searches and utilize online resources Create and update job descriptions as needed in cooperation with hiring managers Maintain and continue to develop and improve the company career page Review resumes and qualifications for appropriateness of skills, experience, and knowledge in relation to position requirements Prescreen candidates through resume/application and phone screen process.  Compile and present prescreening information and feedback to hiring managers and collaborate in decision to move forward with selected candidates Coordinate with candidates and hiring managers to schedule phone and onsite interviews Provide accurate and inspiring information to candidates about the company and position Support hiring managers through the interview process, including use of interview guides and forms and coaching on interview techniques and behavioral-based interviewing methodologies Develop and conduct training programs for hiring managers and staff designed to improve recruiting and hiring efficiencies Direct the efforts of employment agencies and search firms including negotiating and controlling employment related fees Develop and maintain professional relationships with college, university and community college placement offices as a source to generate qualified applicants Manage and coordinate all communication with passive and active candidates Participate in development of annual recruiting budget Perform reference and background checks on selected candidates and review results with hiring managers Coordinate and help to present offers of employment to selected candidates.  Coach hiring managers on process of extending verbal offers and negotiations Oversee the onboarding process for all new hires within the ENAVATE and Celenia North America locations to include coordinating all new hire training sessions with appropriate BU leaders and ensure all onboarding steps are completed Identify gaps in the hiring process and continuously work with others to improve processes, introduce new methodologies and measure progress Human Resources Create and participate in new hire orientations Ensure all current and new employees are provided with information about company policies (employee handbook), job duties, working conditions, wages, opportunities for promotion and employee benefits Administer the benefits package covering medical, dental, vision, COBRA, FSA/HSA and basic/voluntary life insurance and comprehensive 401(k) plan for all North America employees Devise timeline for payment of all benefit premiums; coordinate payment of 401(k) remittance with Accounting department Assist in analyzing and modifying compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements Manage and keep track of PTO for all NA employees Handle termination processes including the setup/removal of benefits; conduct exit interviews as part of the company's employee exit plan  Oversee and administer the payroll process for North America ensuring that payroll is submitted successfully, accurately and in a timely manner Foster an environment of good employee relations and customer service throughout the organization Perform quality work within deadlines with or without direct supervision Interact professionally with other employees and customers Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Talent Acquisition Specialist 11/2014 to 05/2015 Company Name City , State Responsible for the recruitment of Shift Supervisors, Assistant General Managers, General Managers, Area Managers, and Regional Operation Managers across over 450 locations throughout the U.S. (carried a requisition load of over 200 openings nationwide) In charge of sourcing talent through CareerBuilder, LinkedIn Recruiter, Indeed, and Snagajob Execute legally complaint job postings to all internet sites, perform refreshes and removal as required Review applications and resumes and determine if they are a potential fulfillment of a position Conduct phone screens, interviews, background and reference checks Provide feedback on candidates to hiring managers, agencies and/or directly to candidates Generate offer letters and communicate with hiring/area managers at multiple locations and executive level staff on recruiting efforts and strategy Responsible for evaluating and implementing all recruiting best practices and strategies in conjunction with leadership team Provide "virtual" support and direction for field restaurant management team Train restaurant managers and multi-unit managers on effective recruiting strategies Keep track of candidates through Infor Talent Management online Applicant Tracking System and CareerBuilder TalentNetwork Help to develop new recruitment initiatives to satisfy the needs and demands of the business and increase recruiting effectiveness Manager of Employee Recruitment & Development/Recruitment Specialist 05/1999 to 10/1999 Company Name City , State The John Constanza Institute of Technology provides education, software, and consulting services to leading manufacturing corporations worldwide and considered the leader in Demand Flow Technology. Responsible for the recruitment of experienced software developers, software testers, sales managers, senior manufacturing consultants, and executive level staff. Lead consultants through the full recruiting lifecycle - conducted phone screens, on-site interviews, extended employment offers, and negotiated salary when necessary. Conducted recruiting searches via internet, employment ads, career fairs, and administered the employee referral program. Handled all employee issues for the Denver office (90+ employees). Conducted exit interviews and kept track of performance evaluations and status changes. Prepared monthly ER&D reports for the Executive Board which included current employee headcount, EEOC statistics, recruiting activity, staffing report, new hires, terminations, source trends, budget vs. actuals. Managed the ER&D department which included supervising the HR Generalist and Benefits Administrator. Regional HR Manager/Recruiter 01/1998 to 01/1999 Company Name City , State Provides business and technical consulting, custom software application development, and systems integration solutions for clients in the Energy & Utilities, Communications and Financial markets. Acted as Regional HR Manager for the Denver office (75 employees) which included: conduct all new hire orientations and exit interviews, handle all employee issues and HR administration, coordinate and participate in new hire training, benefits coordination, training and leave administration, and visa processing at the local/regional level, input data and any changes into the HRIS system. Participated in weekly management staffing meetings and drove the staffing initiative for the Denver office (created and managed staffing pipeline report, matched opportunities and staff on upcoming projects and supported communication between managers). Responsible for the recruitment of experienced software developers, technical/business consultants, project managers and IT professionals for the Denver office. Represent LCG at professional career fairs, place employment ads, conduct internet job searches, and handle all employee referrals. Lead candidates through the recruiting lifecycle - conduct initial phone screens, closing interviews, extend offers to all full-time, part-time, admin, temp, and contract to hire employees for the Denver office. Establish relationships with contracting agencies and act as primary contact for the Denver office. Advise managers on employee policies and guidelines. Corporate Recruiter/Staffing 05/1995 to 11/1998 Company Name City , State International business and information technology consulting firm specializing in business re-engineering, custom software development, change management, systems integration and implementation. Responsible for the recruitment of technical and functional IT professionals from college and open market. Represented AMS at professional job fairs, college campuses and special recruiting events. Reviewed thousands of college resumes to determine pre-selects for campus interviewing schedules. Created training curriculum and materials for our college brown bag interview presentations. Traveled to over 10 different colleges and universities to conduct campus interviews and participate in campus presentations. Facilitated weekly resolution meetings with interviewers and managers to make hiring decisions. Traveled extensively to Redwood City, CA to lead the college recruiting efforts of this new Telecom college hire location. Worked as part of the Denver-based recruiting team as a recruiter in all aspects of the hiring process. Acted as Staffing Coordinator for the Telecommunications Industry Group which included: informing the staff of available assignments and helping them to understand the staffing process, ensured that the professional staff was being challenged and leveraged optimally, attended weekly staffing meetings with department managers to discuss available staff and business needs, created and maintained ongoing staffing pipeline report. Human Resources Coordinator 06/1994 to 05/1995 Company Name City , State Coordinated the recruiting process, set-up interviews, screened candidates, and extended job offers. Conducted new hire orientations, handled employee inquiries regarding health, dental, 401k, HR issues, and company policies. Assisted with employee spending accounts and benefits administration, input employee information into automated HRIS database. Developed and administered service award program for employee appreciation. Planned and coordinated company sponsored programs such as the Annual Blood Drive, Health Fair and Employee Store. Education Bachelor of Science : Management of Human Resources 1997 Colorado Christian University City , State , US License : Colorado Real Estate Brokers Armbrust Real Estate Institute City , State , US Skills Recruiting, Staffing, Training, College Recruiting, Sourcing, Phone screens, Interviewing, Negotiation, Recruiting Events, New Hires, On-boarding, HRIS/ATS, HR Administration, Employee Issues, Terminations, Recruiting Best Practices, Performance Evaluations, EEO, Human Resources Management, Ms Office Suite

HR

HEALTHCARE INSTRUCTIONAL ASSISTANT Experience Healthcare Instructional Assistant , 10/2018 to Current Company Name – City , State Perform G tube feedings and Straight Catheterization procedures on Special Needs and General Education Elementary School students. Assist Teacher in K-12 Classroom setting up workstation. Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative reinforcement. Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and Psychologist. Instructional Assistant , 09/2016 to 09/2018 Company Name – City , State Work with General education and Special needs Students K-12 in a classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation of lessons taught by Teacher. Collaborate with a team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student. Work and setup academic group workstations. Tutor students on 1:1 basic. Assist students with hygiene as needed. Acting Clerk/ Nursing Attendant , 02/2005 to 10/2015 Company Name – City , State Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over telephone regarding patient's appointment. Update patients demographic information into computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code for proper payment of services. Ordered supplies , faxed, clerical duties. Work History Healthcare Instructional Assistant , 10/2018 to Current Company Name – City , State Perform G tube feedings and Straight Catheterization procedures on Special Needs and General Education Elementary School students. Assist Teacher in K-12 Classroom setting up workstation. Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative reinforcement. Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and Psychologist. Instructional Assistant , 09/2016 to 09/2018 Company Name – City , State Work with General education and Special needs Students K-12 in a classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation of lessons taught by Teacher. Collaborate with a team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student. Work and setup academic group workstations. Tutor students on 1:1 basic. Assist students with hygiene as needed. Acting Clerk/ Nursing Attendant , 02/2005 to 10/2015 Company Name – City , State Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over telephone regarding patient's appointment. Update patients demographic information into computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code for proper payment of services. Ordered supplies , faxed, clerical duties. Education Master's : Health Education , 04/2019 Touro University Worldwide - City , State Master's : Health Education Bachelor's : Healthcare Administraton , 03/2018 Touro University Worldwide - City , State Associate : Social & Behavioral Sciences , 12/2015 Los Angeles Southwest College - City , State Bachelor's Degree : Healthcare Administration at Touro University, I had the opportunity to Develop the skills and experience necessary to succeed in Public health and Health Education positions. Examples of my relevant Highlights CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications and Licenses Academic Basic Catheterization Child care Clerical CPR Critical Thinking Customer Service Developmental Disabilities Diagnosis English Filing Health Education Microsoft Excel Excel Microsoft Office Microsoft Word Organizational Skills Organization skills Public health Teacher Teaching Telephone Verbal communication Written Skills CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications and Licenses, Academic, basic, Catheterization, Child care, clerical, CPR, Critical Thinking, Customer Service, Developmental Disabilities, diagnosis, English, Filing, Health Education, in K, Microsoft Excel, Excel, Microsoft Office, Microsoft Word, Organizational Skills, Organization skills, Public health, Teacher, Teaching, telephone, verbal communication, written Additional Information Authorized to work in the US for any employer Summary providing general administrative back-up and other duties. More than 5 years of clerical support. Familiar and experienced with electronic filing systems, various document management technologies, and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Able to multi-task and efficiently manage changing priorities. Excellent organizational and analytical skills, with attention to detail.

HEALTHCARE

INDUSTRIAL ENGINEERING INTERN Profile Outstanding productivity as high potential project supervisor and design engineer. Solid analytic and communication skills to resolve complex problems quickly and efficiently. Dynamic team leader with front-line experience in motivating team workers towards achieving specific goals. Hands-on experience in data analysis, discrete event simulations, manufacturing processes, process improvement, machine shop practices, welding and fabrication, and quality control. Exceptional project management skills utilizing customer commitment, team work, communication, planning and organization to achieve excellence. Skills C#, ASP.NET, Visual Basic, Ms Visual Studio, Ms Office Suite (Word, Excel, Project, PowerPoint, Access, Outlook, Visio), Simulations using Witness13 and SIMIO, ERP-SAP, SAS-STAT, AutoCAD Accomplishments Liaised with [group] to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Prepared plans and layouts for equipment or system arrangements and space allocation. Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with industry standards. Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes. Supervised and directed over 25 employees on electronics designs that resulted in production yield improvement which later translated into $200K in company revenue. Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Created presentation materials for sales, customer relations and management purposes. Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Saved 14% on supply costs by working closely with suppliers to ensure components met department quality standards. Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Professional Experience Industrial Engineering Intern 08/2014 to 12/2014 Company Name City , State Successfully re-designed and re-developed existing company labor system application using Visual Basic 6 that resulted in additional functions that aid labor hours update and easy computation of staff payroll. Performed on-site data collection, applied statistical techniques to process and analyze collected data and developed statistical distributions that are applied to simulation models. Assisted in creating and developing customized model, animations, and discrete event simulations and analysis using SIMIO for Salt Lake City Airline project. Industrial Engineer 01/2011 to 01/2013 Company Name Successfully redesigned equipment layout and process flow that reduced cycle time 13% and increased throughput using employee feedback process design, visual management, 5S technique and cell technology. Assisted in capital budgeting/return on investment (ROI) analysis and ensured program expenses are charged correctly and, researched and provided reasons for any discrepancies. Performed ergonomics assessments and made improvements on manufacturing methods to maintain a safe, less stress and productive work environment. Trained and guided technicians in lean and continuous process improvement methodologies including Kaizen, 5S, standardized work, line balancing and value stream mapping in woodwork operations. Industrial Engineer 01/2007 to 12/2010 Company Name Successfully revamped workstation layout, implemented ergonomic philosophy and 5S methodologies in equipment placing and material handling to ensure stress minimization and safety. This resulted in 24% reduced cycle time and 45% increased productivity. Developed, executed and managed capital project plans related to new/existing manufacturing processes. Conducted research and development investigations to develop and test new manufacturing equipment, processes and methods. Successfully carried out new equipment/facility layout design and analysis ahead of schedule saving company $272,655.00 (N49.07M). Improved work methods and maintained time standards using Methods Time Measurement (MTM), stopwatch time studies and work sampling studies including standardized work. Implemented process control plans by reducing non-value added activities within cell. This led to 62% reduction in overall lead time. Assisted with design of manufacturing systems, tools and fixtures per specifications resulting in 40% reduction in material loss and 90% reduction in ergonomic related operator injuries. Improved existing manufacturing procedures and developed new procedures for possible application to current production problems using DMAIC, value stream mapping. Verified production operations and product quality with design specifications, established procedures and customer's requirements. Performed monthly lean assessment and audits to ensure compliance. Designed, implemented and documented standard work instructions (SWIs) and standard operating procedures (SOPs) for employees about updated engineered standards. Participated and supported company initiatives such as new product development, lean manufacturing and continuous process improvement. Performed machine shop operations using manual and CNC lathe machines, boring machine, and grinders. Manufacturing Quality Engineer 01/2005 to 12/2006 Company Name City Performed inspections, checks, tests, and sampling procedures of incoming materials, sub assemblies or finished company products according to standards and specifications, and documentation of results in NCR and QC reports. Reduced quality issues by 25% during FY05 for critical machine components by developing root cause analysis and implementing corrective/preventive actions (CAPA). Conducted and documented process, environmental and quality control system audits and creation of audit finding reports using written procedures, ISO 90001 and ISO 14001 as audit standards. Education and Training Master of Science : Industrial and Manufacturing Engineering December 2014 University of Texas Arlington City , State GPA: GPA: 4.00 GPA: 3.92 Industrial and Manufacturing Engineering GPA: 4.00 GPA: 3.92 Bachelor of Engineering : Materials and Metallurgical Engineering June 2004 Federal University of Technology State Materials and Metallurgical Engineering CERTIFICATION PMI, Certified Project Management Professional (PMP) July 2013 Certifications Lean Manufacturing Techniques, Six Sigma Methodology, Statistical Process Control, Earned Value Management Analysis, Continuous Improvement Techniques, Cost Estimation and Project Feasibility Analysis, Inventory Control, Supply Chain and Logistics Management, Time and Motion Studies, Safety Engineering (FTA, FMEA), Product Development and Design. Interests Member, Institute of Industrial Engineers. Member, Tau Beta Pi Engineering Honor Society. Volunteer, Mission Arlington, Arlington, Texas. Additional Information HONORS AND ACTIVITIES G. T. Stevens, Jr. Alumni Scholarship Award, UT Arlington. April 2014 Alpha Pi Mu Industrial Engineering Honor Society Award, UT Arlington. April 2014 Member, National Society of Black Engineers. Member, Institute of Industrial Engineers. Member, Tau Beta Pi Engineering Honor Society. Volunteer, Mission Arlington, Arlington, Texas. Skills ASP.NET, AutoCAD, budgeting, CNC, Continuous Improvement, data collection, Product Development and Design, documentation, ERP, grinders, Inventory Control, ISO, Languages, lathe, layout, layout design, Logistics, materials, Access, C#, Excel, Ms Office Suite, Outlook, PowerPoint, Word, new product development, payroll, philosophy, process improvement, process design, processes, Project Management, project plans, quality, quality control, research, Safety, SAP, SAS, simulation, Six Sigma, SQL, Statistical Process Control, Supply Chain, Visio, Visual Basic, Visual Basic 6, Ms Visual Studio, written

ENGINEERING

MECHANICAL ENGINEER Summary 5 years and 9 months experience as Mechanical Engineer in the operation and maintenance of boilers, swimming pools, deep well pumping stations and incinerators. 10 years experience as Mechanical Engineer/ Section Head in the operation and maintenance of water treatment plants, sewage treatment plants, sewage lifting stations, deep well pumping stations, swimming pools, raw water pumping and distribution stations. 7 years experience as lead man in the operation and maintenance of Gas Turbine Power Plant. 2 years experience as sewage treatment plant operator. 1.5 years experience as diesel generator set operator. 2 years 9 months experience as merchant ship electrician. 1 year experience as assistant electrician/wiper in merchant ship. 1 year experience as textile weaving supervisor. Highlights Pump and piping systems Motor Control Panel Operation and maintenance of sewage treatment plants and sewage lifting stations. Operation and maintenance of Reverse Osmosis plant, with PLC controls Operation and maintenance of Swimming Pools. Operation and maintenance of boilers, incinerator, and Gas Turbine Power plant. Operation and maintenance of Deep well pumping station. Operation and maintenance of diesel engine driven generator sets power plant. Accomplishments Our ship was in trouble when the right terminal shaft of the woodward governor that connects the governor to the injection pumps was broken while we were Somewhat near the Aleutian island in Alaska. The emergency speed of the ship was activated but that is too slow. I suggested to modified the linkage connection by using the left side terminal shaft of the governor. Then we were able to reach safely the port of Ketchikan, Alaska. When the power turbine blades of one of our Gas Turbine Engine were all broken, our chief Engineer asked me if we can replace it? This procedure were never done before me. I studied the video and bought a hydraulic jack and fabricate special tools so that we can separate the compressor from the combustion chamber. We recorded the hydraulic pressure when we had loosen the nut of the long stud bolt that hold the compressor and the combustion chamber, we used the same pressure when we put it back. There was a power outage, after the resumption of the power supply we lost the program of the PLC that controls our reverse osmosis plant.Since we don't have the program, we temporary convert the control by installing relays, magnetic contactors and timers and rewire it so that all sensors will function to protect the equipment and resume our much needed operation. Experience Mechanical engineer 05/2006 to 03/2012 Company Name City , State Supervise in the Operation and Maintenance of 8 units of boilers, 7 swimming pools, 12 deep wells and 2 incinerators. Changed the two sand filters and installed new chlorine dosing system on the New infantry swimming pool ( size of pool 82 feet by 82 feet) . Installed new deep well pumps and conducted the testing and commissioning. Monitor the work of the waste water treatment plant contractor in the installation of pumps and machines and also in the testing and commissioning. Supervise in the installation of swimming pool pumps, heaters, surface skimmers and in changing the inlet diffusers. Supervise in the installation of boilers and water softener for a small laundry in one of our satellite camp. Mechanical Engineer / Section Head 11/1995 to 01/2006 Company Name City , State Over all in-charge in the operation and maintenance of 6 water treatment plants, 2 waste water treatment plants, 8 sewage lifting stations, 15 deep well pumping stations and 2 swimming pools. Supervise in the excavation and installation of sewer line from the workers accommodation up to the waste water treatment plant with two lifting stations. Monitor and supervise in the excavation and installation of uPVC pipes for potable water and irrigation water in the officers housing Villas. Replacing the old corroded and weak pipes. Review all the proposals of the different contractor for the new 2 water treatment plants and submit recommendations to the officer in-charge. Check our daily, weekly and monthly reports that includes also the water analysis of the raw and product waters of the waste water treatment plants and the water treatment plants. Inspect the work of the contractor that digs and bore new wells and also in the installation, testing and commissioning of deep well pumps. Education Graduate : Mechanical Engineering course 1973 FEATI UNIVERSITY City , Philippines Mechanical Engineering course Affiliations Former member of Philippine Society of Mechanical Engineers Skills Electro/Mechanical Skill, Trouble shooting, installation of pipes and pumps, problem solver, design of controls for pumps and motors. installation of swimming pool heaters.

AVIATION

APPAREL ASSOCIATE Summary An organized, detail-oriented, and conscientious self starter, able to learn and adapt quickly to new skills, also able to strategized and prioritize effectively to accomplish multiple tasks and stay calm under pressure, Skills Adaptability Strong work ethic Time management Self-confidence Handling pressure Creativity Communication Team work Motivation Cash register Typing Basic computer skills Customer Assistance Skills Cashier, Customer Assistance, Sales, Stock Experience Apparel Associate Aug 2017 to Current Company Name － City , State Stocking and Zoning apparel and housewares merchandise Recruiting Assistant Oct 2016 to May 2016 Company Name － City , State Sealing/Mailing off letters to football recruits, Making prints or copies of Letters and/or paperwork, Signing recruits and families in for game day Cashier/Stocker Dec 2015 to Sep 2017 Company Name － City , State  Assisting customers in finding what they need, recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience. Make customer purchases and/or returns Cashier/Sales Associate May 2014 to Aug 2015 Company Name － City , State Assisting customers in finding what they need, recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience. Make customer purchases and/or returns Education and Training Business Adminstration 2018 South Louisiana Community College － City , State Business Administration University of Louisiana-Lafayette － City , State 2014 Salmen High School － City , State Activities and Honors 21st Century Summer Camp years 2012-2014

APPAREL

MARKETING AND SPECIAL EVENTS COORDINATOR Summary Detail oriented, organized and personable Event Coordinator relocating from the West Coast. In depth understanding of the value of planning and confirming details of events to ensure success. Brings over 6 years of experience and lessons learned to ensure all elements of an event come together smoothly.  Core Qualifications Vendor and subcontractor negotiations/relations Combination of big picture thinking and attention to detail Relationship building Prioritization Clear communications with all parties Time line of required actions for successful event  Skills Desktop Publishing Software: Microsoft Office Suite Tech savvy and able to learn new software quickly and efficiently Experience 01/2010 to Current Marketing and Special Events Coordinator Company Name － City , State Plan and manage weekend seminars, social retreats, fundraisers and gala dinners from concept to completion. Design all marketing materials, brochures and fliers for conferences and events. Developed marketing strategy based on knowledge of establishment objectives and market characteristics. Maintain and update company website on a daily basis. 08/2009 to 12/2009 Special Events and Public Relations Intern Company Name － City , State Worked on media planning and corporate budget management. Created and maintained the company's calendar of events. Communicated with many vendors and publications on PR events Assisted in planning retail and wholesale events nationwide. 05/2009 to 08/2009 Bronx and Central Park Zoo Special Events Intern Company Name － City , State Shadowed Special Event Coordinator on multiple special events such as the Annual Gala and Corporate Outings. Assisted event sales manager in walk-throughs and day-of-event logistics. 11/2007 to 02/2008 Public Relations Intern Company Name － City , State Expanded website traffic through implementation of public relations support. Contacted potential clients through internet blogging. Represented and promoted the company to potential clients at media related event. 09/2006 to 06/2009 Assistant Manager Company Name － City , State Pitched creative and original ideas to clients on a regular basis for potential events. Met customers needs in a fast paced environment to maintain positive client relationship. Designed and built samples for events and arrangements for sale. Education 2009 BBA : Fashion Marketing and Special Events LIM College － City , State GPA: 3.74 Magna Cum Laude Sigma Beta Delta International Honors Society Member

PUBLIC-RELATIONS

AIR FREIGHT AGENT Summary Air Freight Agent emphasizing quality customer service and air-cargo services. Hardworking and willing to work a flexible schedule, including weekends and holidays. Highlights Safety-oriented Team player Skilled multi-tasker Safety checks Organized Security checks Staff training and development Accomplishments Increased airline revenue from all known shipper for all outbound and inbound freights and Indirect Air Courier customers. Experience 08/2014 to 03/2016 Air Freight Agent Company Name - City , State Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 04/2005 to 07/2010 Cargo Agent Company Name - City , State My responsibilities include: Tendering, accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 08/2003 to 04/2005 Cargo Agent Company Name - City , State My responsibilities include: Tendering, Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. Education 1987 AS : Liberal Arts & Business College of Micronesia - City , State Liberal Arts & Business Skills customer service, delivery, documentation, Inspecting, coding, scanner, shipping

AVIATION

REALTOR Professional Summary Motivated real estate professional with 16 years of experience. Versed in all aspects of real estate, time management, negotiation, conflict resolution, property management, asset and portfolio management and administrative functions. Core Qualifications UT Real Estate License Accredited Buyer Representative REO and Foreclosures Traditional Real Estate Short Sales Asset Management Title and Escrow Leadership Conflict Management Negotiation Experience 10/1999 to Current Realtor Company Name － City , State Manage the entire process of selling real estate. Minimized losses on foreclosures through analysis, management, marketing and liquidation of real estate owned properties by clients and investors. Evaluated economics of the property (including BPO and appraisal analysis) for month-end figures and the best marketing disposition plans. Prepare listings, sales contracts, counter-offers for negotiation with the banks Negotiated seller's deficiencies to be waived with financial institutions and other's who had a vested monetary interest in the property. Provided marketing direction to brokers and monitored the performance of outside agents. Evaluate preforeclosure BPOs and appraisals to assist in bidding and buydown analysis. Communicate with clients to understand their property needs and preferences. Negotiate contracts on behalf of clients. Ensure that the legal formalities are completed prior to closing dates 04/2014 to 12/2015 In-House Realtor Company Name － City , State Buyer's Agent for Restore Utah Successfully negotiated and closed 55 MLS transactions during my one year contract. Identified long term value in properties. Prepared documents such as representation contracts, purchase contracts and estimated settlement statements. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Monitored multiple databases to keep track of all company inventory. 07/2007 to 06/2011 Sr. REO Asset Manager Company Name － City , State Effectively managed the marketing of REO assets according to a specific time lines while focusing on lowering loss severity. Monitored the eviction process & negotiated cash-for-keys with occupants. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Supervised brokers to ensure that properties were being marketed according to client standards. Managed third party vendors and obtained bids, overseeing repairs and maintaining properties. Negotiated contracts based on the best interests of clients. Met all monthly and quarterly sales goals. 02/2005 to 08/2006 Tax Research Analyst Company Name － City , State Produced tax reports for builders and title companies. Extensive file management and maintenance. Performed tax research including the research of all 1915 and 1972 Act Bonds including Mello-Roos tax assessments for the state of California Delivered tax reports on time per clients and customer time constraints. 05/2003 to 11/2003 Licensed Title and Escrow Officer Company Name － City , State Actively communicated and assisted realtors, mortgage bankers, and loan officers with real estate transactions of all types. Maintained connections with sellers and buyers, financial institutions, homeowner's associations and other institutions that had vested interest in the properties. Prorated fees such as real property taxes, per the contract, and prepared the settlement statements and loan documents. Reviewed documents ensuring all conditions and legal requirements were fulfilled. Coordinated in-house and outside closings. 08/1999 to 05/2003 Realtor / BPO Specialist / Accredited Buyer's Specialist Company Name － City , State Negotiated, facilitated and managed real estate transactions. Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area. Developed and maintained a list of properties suited to different needs and budgets. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. Negotiated contracts on behalf of clients. Guided clients from beginning to end of the home buying process in choosing the right property. Extensive file management and document imaging. Performed all property evaluations for banks, relocation and asset management companies. Education 2003 Escrow License : Title and Escrow DW Moore － City , State 1999 Real Estate License : Real Estate Stringham Real Estate School － City , State Professional Affiliations National Association of Realtors Utah Association of Realtors Skills Asset Management, Administrative, Client Relations, Computer Proficient, Conflict Management, Contract Negotiation, Digital Photography, File Management, Marketing, Microsoft Office, Organizational Skills, Problem Solving, Property Management, Real Estate and Tax Research, Sales Software: Sales Force, Social Media

BPO

PROGRAMME FINANCE ASSOCIATE Professional Summary Seeking a position where I can demonstrate my skills and contribute to an organization that offers professional growth. Being productive and add value to the organisation through my knowledge and previous experiences Overview Certified project manager with two years experience in managing projects according to PRINCE2 methodology. Civil engineering background. Two years experience in events organization (workshops, conferences and awareness campaigns). Highly motivated in team and individual tasks, hard working and productive worker under pressure. Practical experience of dealing with governmental and official entities. Outstanding communication skills with fluency in three languages. Good knowledge of international and development practices. Management and administrative professional. People oriented with strong leadership abilities. Excellent negotiation skills. Skills Work History 06/2012 to Current Programme Finance Associate Company Name – City , State Ensured administration and implementation of programme/operations strategies, adapts processes and procedures focusing on achievement of the following results: Full compliance with UN/UNDP rules and regulations and other relevant policies on financial recording/reporting system and follow-up on audit recommendations; Implementation of effective internal controls, proper functioning of a client-oriented financial resources management system. Provision of inputs for implementation of cost-saving and reduction strategies in consultation with the office management. Preparation of cost sharing, trust fund agreements, follow up on contributions within the CO resource mobilization efforts. Ensures proper tracking of donor reporting and ensure with program/projects concerned that reporting is on time. 2. Provided effective support to management of the CO programme, administration of budgets and functioning of the optimal cost-recovery system focusing on achievement of the following results: Presentation of information for formulation of country programme work plans, budgets, proposals on implementation arrangements and execution modalities. Entry of data of new grants into Atlas in the form of Annual Work Plans (AWPs), monitoring of their status. Provision of guidance to the executing agencies on routine implementation of projects, tracking use of financial resources. Accuracy verification of Combined Delivery Reports. Provision of information for the audit of NIM/DIM projects, tracks implementation of audit recommendations. Support the preparation of the Integrated Work Plan for the country office, under the supervision of the Deputy Country Director. Ensuring that the project tree is properly set up in Atlas, with projects linked to the correct outcomes Tracking of overall office indicators and delivery figures. Tracking and detailed reporting on mobilized resources. Ensure that GMS rates are properly charged to development projects. Provides in puts in the preparation of cost-recovery bills in Atlas for the services provided by, elaboration and implementation of the income tracking system and follow up on cost recovery. 3. Provided accounting and administrative support to the Programme Finance Unit focusing on achievement of the following results: Timely corrective actions on erroneous data in Atlas. Processing of GLJE's if required. Presentation of thoroughly researched information for planning of financial resources of The CO, reports containing analysis of the financial situation. 4. Ensured facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results: Systematic gaining and sharing of knowledge and experience related to programme management. Organization of training for the office staff on programme/operations related issues, including program/project related Atlas training. Synthesis of lessons learned and best practices in programme finance. Sound contributions to knowledge networks and communities of practice. 10/2008 to 05/2012 Programme Assistant Company Name Tasks and responsibilities 10/2007 to 03/2008 Teacher Company Name Teaching Italian Language as a foreign language. 01/1999 to 01/2002 Office manager and secretary Tasks and responsibilities:. Office management, organization and documentation. Overseeing financial duties, including payrolls, budgets and spending. Education 12 2008 BSc. Civil Engineering, Al-Fateh University, Tripoli - Libya (1997 - 2001) & University of Tripoli, Tripoli - Libya (2005 - 2006) Projects In Controlled Environments (PRINCE2) Foundation, UNDP training, Tripoli - December 2009 Enterprise Risk Management, UNDP training, Tripoli - January 2009 HIV & AID, UNDP training, Tripoli - January 2009 Ethics Train, UNDP training, Tripoli - December 2008 The Gender Journey: Thinking Outside the Box, UNDP training, Tripoli - January 2009 UN Programme On The Prevention Of Harassment, Sexual Harassment and Abuse Of Authority, UNDP training, Tripoli - January 2009 Basic and advanced security in the field, UNDP training, Tripoli : Skills accounting, administrative support, Arabic, Basic, BSc, budgeting, budgets, budget, consultation, client, Delivery, documentation, English, Finance, Financial, grants, interpretation, Italian, Languages, Director,MS Office, office, outlook, Enterprise, networks, Office management, policies, PRINCE2, processes, progress, project management, proposals, quality control, recording, recruitment, reporting, research, Risk Management, Sound, supervision, Teaching, translating, translation Additional Information Date of Birth: 5 November 1978 Marital status: Married Nationality: Libyan

FINANCE

ADMINISTRATION ASSISTANT Professional Summary Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering over 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10+ years of experience managing fast-paced, front desk operations.. Adaptable Administration Clerk with expertise in managing emails and phone calls for various departments. Highly skilled in editing and proofreading correspondence and documentation. Ready for a new position that involves handling various tasks in fast-paced settings. Smart professional fluent in spanish. Energetic and knowledgeable in administration assistant. Considered enterprising adm. assistant with ability to lead talented teams. Skills Scheduling Office administration Administrative support Budgeting Appointment setting Recordkeeping Documentation and control Document retrieval Spanish skills Medical office administration Insurance claims Completing insurance forms Appointment scheduling Billing and coding Customer service Work History Administration Assistant , 12/2018 to Current Company Name – City , State Transferred and directed phone calls, guests and mail to correct staff members Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels Communicated with customers via phone and email to confirm deliveries and respond to inquiries Kept reception area clean and neat to give visitors positive first impression Completed and mailed bills, contracts, policies, invoices and checks Maintained office supplies inventory by checking stock and ordering new supplies as needed Assisted coworkers and staff members with special tasks on daily basis In charge of scheduling, canceling, and client appointment Greet clients and directed them to correct staffing Pulled and filed client filed Office Assistant , 01/2018 to 12/2018 Company Name – City , State Opened and properly distributed incoming mail to promote quicker response to client inquiries Maintained and organize files and documents Maintained and updated filing of bills, bill payment, inventory and incoming and out going mail Operated office equipment such as copier machine, fax machine Managed cleanliness of office and refilled office supplies when needed Welcomed and greet all visitor, screened calls, directed to appropriate staff, opened all incoming mail and distributed to recipients Supported clerical needs of more than 10+ assistants, including taking messages, scanning documents and routing business correspondence Certified Medical Assistant , 09/2000 to 09/2012 Company Name – City , State Collected and documented patient medical information such as blood pressure and weight Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions Called and faxed pharmacies to submit prescriptions and refills Documented vital signs and health history Sanitized, restocked and organized exam rooms and medical equipment Directed patients to exam rooms, fielded questions and prepared for physician examinations Directed patients to examining rooms and coordinated transportation assistance as necessary Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing Obtained client medical history, including medication information, symptoms and allergies Updated inventory, expiration and vaccine logs to maintain current tracking documentation Assessed, documented and monitored vital signs for more than 20 patients per day Collected and documented patient medical information such as blood pressure and weight. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Education Associate of Arts : Business Administration American International University - City Graduated with 3.3 GPA Coursework in Billing, coding and medical ICD Some College (No Degree) : Certified Nursing Assisting , 1998 Resurrection Hospital - City Some College (No Degree) : Certified Medical Assistant , 1976 Bryant School - City

ADVOCATE

ENGINEERING MANAGER Core Qualifications Executive Decision Maker Process Design & Improvement New Product Development Strategic Planning & Development Lean & Six Sigma Practitioner Product Design Budgetary and Policy Development Automation Design Quality Control Project Management & Execution Economic Analysis Ergonomic and Safety Conscious Professional Experience Engineering Manager 10/2012 to 03/2014 Company Name City , State Boyden, IA October 2012 - March 2014 Manufacturer of agricultural grain handling and sprayer products; and recreational vehicle, trailer, and towing equipment. Engineering Manager Managing design engineering resources responsible for new product development and product improvement efforts, as well as build operations engineering department for process development and improvement implementation. Led implementation of project management principles for effective new product development project execution. Led department reorganization, creating cohesive environment among design and manufacturing resources. Led Future State factory initiative to better align production resources. Project Manager 05/2011 to 08/2012 Company Name City , State Oshkosh, WI May 2011 - August 2012 Military vehicle manufacturer, which includes HEMTT, MATV, LVSR, MTVR, HET, FMTV, and commercial snow product. Project Manager Plan, develop, and execute programs and projects in accordance with strategic objectives and business requirements. Drive for continuous improvement in order to become more profitable through effective resource allocation. Managed the planning and execution of building expansion and automated wash system implementation ($1.5m). Managed the transition and installation of assembly process for HEMTT military vehicles ($2.5m). Led cross-functional team to design, develop, and implement an electronic production control solution ($1m). Worked with Operations team to "stand-up" new military vehicle inspection facility and process. ($2m) Senior Manufacturing Engineer 01/2010 to 01/2011 Company Name City , State Jackson, MN 2010 - 2011 Ag equipment manufacturer, which includes Challenger, RoGator, TerraGator, Massey Ferguson, and Wilmar products. Senior Manufacturing Engineer Improve productivity and on-time delivery by means of improving resource capability, the utilization of Lean and Six Sigma productivity tools, and the development of production methodologies to be integrated into product design. Led team to improve material review process to effectively address product non-conformance and to reduce WIP. Led cross-functional team to continue development of tab & slot production methodology. Worked with team to standardize tooling and improve manufacturing capabilities for more efficient operations. Senior Manufacturing Engineer 01/2008 to 01/2010 Company Name City , State Spencer, IA 2008 - 2010 Company is a diversified industrial manufacturer, which includes the production of hydraulic pumps and motors. Senior Manufacturing Engineer Led process improvement efforts for major core commodities within a hydraulics manufacturing facility. Participated in new product development initiatives to ensure design for manufacturability, cost containment, and effective resource allocation. Designed and led implementation of machining resource reorganization for increased product velocity and better through-put for key core commodity, which led to a 40% reduction in WIP and a 50% reduction in scrap. Coordinated efforts between manufacturing and design resources for improved resource capability. TODD KORBITZ [email protected] 920) 716-6086 Manufacturing Engineer 01/2004 to 01/2008 Company Name City , State Emmetsburg, IA 2004 - 2008 Company is a manufacturer of aerial scissor lifts used to elevate personnel to heights of 30+ feet. Manufacturing Engineer Led process improvement and quality control efforts through the implementation of new tooling and automated equipment which increased daily production output from 32 units per day in 2004 to 70 units per day in 2008, and substantially decreased labor requirements. Designed and managed implementation of robotic welding work-cells, which improved quality with a 70% reduction in rework and improved human resource effectiveness to meet business needs. Improved tooling and fixturing that led to a 90% reduction in rework efforts due to uneven scissor stacks that "lean" when elevated at maximum height. Education Master of Business Administration : Project & Program Management KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY City , State , US Master of Business Administration May 2010 Concentration: Project & Program Management GPA: 3.6 KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY Naperville, IL Bachelor of Science : Political Science, Economics MINNESOTA STATE UNIVERSITY City , State , US Bachelor of Science Degree in Political Science May 2004 Emphasis: Political Philosophy / Minor: Economics GPA: 3.5 MINNESOTA STATE UNIVERSITY Mankato, MN Earned placement on the Dean's List | Served as Student Advisor to the Dean of Social and Behavioral Sciences. Manufacturing Engineering Technology NORTHWEST IOWA COMMUNITY COLLEGE City , State , US Manufacturing Engineering Technology July 1997 NORTHWEST IOWA COMMUNITY COLLEGE Sheldon, IA 1st Place- Iowa & 4th Place-National Automated Manufacturing Competition| Student Government Senator Affiliations Coached (2) FIRST Lego League Robotics Teams, and (1) FIRST Tech Challenge Robotics Team Accomplishments Awarded Four Army Achievement Medals Earned placement on the Dean's List | Served as Student Advisor to the Dean of Social and Behavioral Sciences Military Experience Specialist 01/1989 to 01/2007 Company Name Spencer Community School District, Spencer, IA 2008 - 2011 Board of Trustees / Board President Developed community relationships for more effective resource allocation and district sustainability. Conduct policy/budget development, leadership evaluation, resource analysis, and project prioritization. Led union contract negotiations and improved district financial solvency while not increasing taxes. Led the planning and passage of new Middle school building addition. Led transition of old Middle School building to Community apartments and Senior Center. Spencer Public Library, Spencer, IA 2007 - 2010 Board of Trustees / Board Vice President Set direction for library by advocating, planning, evaluating, and monitoring resources & services. Spencer for STEM, Spencer, IA 2007 - 2011 Co-Founder, Coach, and Mentor Coached (2) FIRST Lego League Robotics Teams, and (1) FIRST Tech Challenge Robotics Team. United States Army / Army National Guard, Retired 1989 - 2007 Fire Direction & Automated Tactical Data Systems Specialist Awarded Four Army Achievement Medals. Member of Task Force 21, tested and made recommendations for 21st century tactical and targeting equipment. Skills Engineer, Manufacturing Engineer, Process Improvement, Tooling, Welding, Automated Equipment, Quality Control, Robotic, Robotic Welding, Operations, New Product Development, Product Development, Transmissions, Commodities, Hydraulic Pumps, Hydraulics, Machining, Pumps, Project Management, Design Engineering, Engineering Department, Process Development, Assembly, Assembly Process, Business Requirements, Continuous Improvement, Electronic Production, Inspection, Production Control, Project Manager, Massey Ferguson, Product Design, Six Sigma, Six-sigma, Automation Design, Budget, Contract Negotiations, Ergonomic, Ergonomics, Fanuc, Mentor, Policy Development, Process Design, Robotics, Strategic Planning, Program Management, Industrial/manufacturing, Manufacturing Engineering

ENGINEERING

CUSTOMER SERVICE REPRESENTATIVE Professional Summary Office professional with an extensive background of more than twelve years of Customer Service, Account Manager and Office Administrative Support. Exude strong and excellent communications skills and creative support with team-building and the ability work independently. I adapt to change quickly and motivate staff to ensure a smooth workflow and increased productivity. Skills Typing 55 wpm/Ten-Key 10500 kspm Microsoft Office (Word, Excel, Outlook) Data Entry/Customer Liaison/Support Agency Management System (AMS, 360, Sagitata) The Agency Manager (TAM) Applied System CRM Software Systems Quick learner Work History Customer Service Representative 09/2017 to Current Company Name – City , State Provide customer support to accounts, track orders, provided price quotes, order changes and/or cancellations. Identify customers' needs, research issue and complaints with problem solving for resolution. Assist to ensure professional and exceptional customer service with products inquiry and online services. Document account and conversation during inbound and outbound calls in call center environment. Owner 01/2015 to 09/2017 Company Name – City , State Responsible for day-to-day operations of online retail store, including sales, stock and resource management. Develop social media strategy and set goals to increase brand awareness and  engagement. Maintained online storefront and social media platforms with new products and marketing sales promotions. Commercial/Personal Lines Account Manager 03/2014 to 01/2015 Company Name – City , State Temporary assignment ended March 214 - Jan.  Processed Certificates of Insurance for heavy contractor's, service and retail risk for commercial Line policies Verified and explained Commercial Insurnace policy coverages' and issued renewals  Processed endorsements, cancellations, and reinstatements of policies and file claims with carrier  Followed-Up on policy change request issued by carriers and/or sub agents. Insurance Customer Associate 02/2011 to 10/2013 Company Name – City , State Office location closed Feb.011- Oct. 2013 Provided customer service for retail brokerage firm as an inbound call center representative to new and existing policyholders and agents. File claims and submit loss reports to carrier's  Explain insurance coverage and eligibility requirements for non-standard auto policies  Processed policy changes (endorsements, cancellations, and reinstatements) and issued DMV vehicle registrations  Issued auto insurance ID cards, accept and applied monthly payments to policy premiums. Insurance Agent/Producer 02/2009 to 11/2009 Company Name – City , State Reviewed rates in a competitive markets for qualifying customers with various insurance carriers. Advertised business product brochures and distributed to potential customers. Updated client information for policy changes for clients including name, address and coverage. Market multiple lines of business such as Commercial and Personal Lines, Ocean Marine, and Workers' Compensation. Commercial Lines Underwriter 02/2008 to 06/2008 Company Name – City , State Processed and analyzed Commercial insurance applications, rated and provided quotes Followed underwriting guidelines to determine risk exposure and eligibility Requested loss run reports and issued certificates of insurance from carrier systems Conducted policy changes for clients and ensured all information was accurate Processed binders, endorsements, cancellations, reinstatements and policy renewals. Commercial Lines Underwriting Supervisor Company Name – City , State Company relocated out of state June 206 - Oct. 2007 Supervised 7-Employees, approved employees time sheets and requests for time off to ensure a smooth workflow Assisted account managers, sub-agents/and or brokers with customer complaints and resolutions Reviewed and analyzed risk for Commercial CGL and Workers' Comp new business applications and renewals with solid understanding of industry regulations and carrier guidelines Researched various markets for competitive pricing from multiple insurance carriers. Education Diploma : Data Entry Specialists 1995 Eldorado College - City , State S.E.L.F High School - City , State Skills Ten-Key, Administrative Skills, Agency, brochures, call center, competitive, CA, CRM, client, clients, Customer Liaison, customer service, customer support, Data Entry, Insurance, Market, marketing sales, Excel, Microsoft Office, Office, Outlook, Word, Oct, policies, pricing, problem solving, research, retail, sales, Securities, social media platforms, strategy, Typing 55 wpm, underwriting, workflow Accomplishments Telephone Service Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.

BANKING

CUSTOMER SERVICE ADVOCATE Summary Highly-motivated, coaching, and analytical health insurance leader. Experience Customer Service Advocate Mar 2016 Company Name － City , State Patient Cetner Medical Home Dedicate Representative  Working 0-2 FCR Case Report  Coaching new and seasoned reps on casework and taking calls. Coach and assist new customer service representatives Helps train and inform departments regarding PCMH Missionary Pastor/Church Planter Jun 2016 Company Name － City , State Assist Living River Chapel in Church Revitalization Develop and teach discipleship curriculum on a weekly basis Preach 45 minute lecture and interactive lessons on a weekly basis Started a non-for-profit organization called The Sparrows Provides teaching on manhood, womanhood, marriage, parenting Roasts and sells coffee for non-for-profit organizations Retreat center Customer Service Specialist Contractor Sep 2014 to Mar 2016 Company Name － City , State Creates and maintains databases tracking and trending first contact resolution. Analyzes and evaluates customer service representative phone calls. Contributes ideas and plans for providing exceptional customer service Models exceptional customer service skills and appropriate diagnostic sales techniques. Contributes ideas and offered constructive feedback at weekly sales and training meetings. Evaluates the accuracy and quality of data entered into the agency management system. Follows up with customers on unresolved issues. Outreach Pastor Aug 2014 to Mar 2016 Company Name － City , State Leads a team of paid staff and volunteers to maintain and improve the church outreach focus. Frequently speaks in front of groups of 20 to 300 people. Establishes strategic relationships with local advertising outlets and ensures continuous awareness of the church in the community. Functions as owner and champion of all external marketing activities maximizing attendance of special outreach focused events, and any other activity requiring external marketing support. Works with church staff to create new events and other venues for inviting new people to eventually become regular attendees of church services. Leads the Guest Services ministry as part of the church's weekend services. Facilitates a Starting Point class as the first step in an attendee's connection and involvement in the church. Quality Assurance Analyst Aug 2013 to Aug 2014 Company Name － City , State Pinpointed and corrected claims processing errors Evaluated the accuracy and quality of data entered into the agency management system. Followed up with customers on unresolved issues. Reported policy changes and company conditions affecting customer satisfaction. Conducted annual reviews of existing policies to update information. Analyzed and evaluated to customer service representative phone calls. Developed a system for first call resolution. Coached and trained entry level to senior employees on policy changes affecting customer satisfaction. Customer Service Representative Aug 2011 to Aug 2013 Company Name － City , State Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and company promotions. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Shift Supervisor/Manager Jun 2008 to Aug 2011 Company Name － City , State Ensured daily business sales goals are exceeded and/or completed Ran daily sales total reports. Ensured superior customer satisfaction Interviewed potential employees. Engendered customer loyalty by remembering personal preferences and allergy information. Set and achieved goals for professional development Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Teacher and Coach Aug 2007 to Jun 2008 Company Name － City , State Acted as a positive role model for team participants and in the community. Taught a range of sport-specific skills in a clear, safe manner. Built strong rapport with athletes and assistants before, during and after coaching seasons. Developed game plans and adjusted them according to various game situations. Successfully improved student participation in the classroom through integration of creative role-playing exercises. Introduced special outreach programs to department chair in effort to increase institution's interest in community service. Organized grade records to increase reference speed. Education Bachelor of Arts , Historical Theology May 2007 Moody Bible Institute － City , State Historical Theology Master of Divinity The Southern Baptist Theological Seminary － City , State , USA Current Student Skills quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, coaching, customer satisfaction, customer service, customer service skills, databases, Database, focus, insurance, marketing, meetings, Works, Multitasking, communicator, policies, quality, rapport, sales, sales and training, spreadsheet, strategic, Team Player, phon

ADVOCATE

TEACHER Summary Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Assistant Manager with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Reliable Assistant Manager with 5 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Highlights Retail inventory management Exceptional leader Accurate cash handling Conflict resolution skills Store opening and closing procedures Team-oriented Store operations Sales professional Outstanding communication skills Reliable Flexible schedule Accomplishments Promoted to Assistant Manager after 7 months in the cashier/service leader Awarded "Great. Customer Service Award" in 2015.position.Developed and implemented new loss prevention. methods which resulted in a reduction in shrinkage rates. Experience Teacher August 2008 to June 2009 Company Name Assistant Manager January 2010 to Current Company Name － State Managed classrooms of 10 to 20 students during the absence of assigned teachers. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Employed a broad range of instructional techniques to retain student interest and maximize learning. Took appropriate disciplinary measures when students misbehaved. Worked outside normal hours to be available to answer parent and student questions. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Escorted children on outings and trips to local parks and zoos. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase Transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers. Cashier July 2014 to Current Company Name － State Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Properly portioned and packaged take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Prepared items according to written or verbal orders, working on several different orders simultaneously. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Worked with customer service to resolve issues. Weighed food to determine correct pricing. Operated cash register with proficiency. Maintained gift certificate documentation. Provided professional and courteous service at all times. Education Associates : Nursing, Nursing English, Mathematics and Accounting , 2019 ECU － City , State , USA GPA: GPA: 2 Nursing, Nursing GPA: 2 English, Mathematics and Accounting Training course in Microsoft Excel and Word. Coursework included English, Mathematics and Accounting. Wilson Technical Community College － State , USA High School Diploma : 2009 James B. Hunt High School － State , USA GPA: GPA: 3.6 GPA: 3.6 Skills Accounting, approach, attention to detail, back-up, cash handling, cash register, cashier, closing, coaching, communication skills, Conflict resolution, cooking, credit, client, customer satisfaction, customer service, documentation, English, fat, health and safety standards, inventory management, Mathematics, Microsoft Excel, windows, Word, neat, policies, POS, pricing, knowledge of store, Retail, Sales, tables, teaching, tops, written

TEACHER

ASSOCIATE CONSULTANT Professional Summary 7+ years of experience in Analysis, Design, Coding, Testing, Database Administrator & Production Support of application software in Mainframe platform. Having working Domain experience in the areas of Banking, Financial, Warehouse, Legacy System. Extensive hands on experience on IBM Mainframe Application programming using COBOL II, CICS, JCL, DB2, VSAM, UNIX. Using BRIO for generation of Usage Reports. Extensively used debugging tools such as XPEDITOR, IBM DEBUGER. Hands on experience on DB2 tools such as QMF, SPUFI, FILE-AID, DB2 Admin, DB2 command editor. Expertise in using configuration management tools ENDEVOR, SCLM. Good exposure on Analysis and Designing of Documents like Software requirement Specifications (SRS) and specification design documents (HLD and LLD). Expertise in using scheduling tool OPC. Excellent in Problem Troubleshooting, Problem resolution and root cause analysis. Excellent knowledge of both Batch and Online Systems running on Mainframes. CERTIFICATIONS: IBMCertified z/OS Database AdmiN,DB2 Application Developer and DB2 UDB V8 family Fundamentals Certifications.   Key Skills OS : MVS, OS/390, Z/OS, Windows, UNIX. Databases : DB2,VASM ORACLE, SQL. Tools/Utilities : TSO/ISPF, RACF, OPC, QMF, FILE-AID, SPUFI, XPEDITOR, ENDEVOR, ABEND-AID, SDF, DCLGEN, SUPER-C,IBM SORT, ICETOOL, BMS, Quality Center (8.2), Clear Quest, Fault Analyzer, SDSF, FTP,IBM UTILITIES, JCL UTILITIES. DB2 ADMIN PANEL,SONAR,RDZ,MQ Shooter Languages : COBOL, JCL, CICS, VSAM, SQL, HTML, XML, JavaScript, REXX and Java PC Applications : MS-Word, Excel, MS-Office, MS Access. OLTP : CICS. Experience Associate Consultant October 2010 to July 2014 Company Name － City , State HSBC CORE BANKING October 2010 to July 2014 Company Name － City HSBC Database : DB2 9.0 Team Size : 10 Role : Developer -> Team Member -> Team Lead Env : Mainframe Z/OS Technology : IBM-MVS, DB2, SPUFI, Scheduler, REXX, JCL/PROC, VS COBOL-II, COBOL, CICS, ENDEVOR, EXPEDITOR, R2DS, MQ Roles / Responsibilities: Managed Team of more than 7 members Proactively taking up the responsibilities as and when demanded Done Resource Management activities: Resource Onboarding, Fun Fridays, News-Letter, team outings, Daily status reporting, Leave management, timesheet management without any schedule slippage Mentored the new team members and solve their technical issues and prepared documentation for commonly occurring technical issues. Worked in different modules / streams as below during the project tenure: Product and parameters Account maintenance Cheque management Account value Taxation Advice, statements and reporting Exception handling Bulk inputs Fees & Interests OAM Gained in-depth core banking knowledge like important control record setup, complete transaction flow on an account and application of fees and interest on an account. Providing design proposals and Development of new programs to handle various functions of banking activities both online and batch. Creating the CICS MAP from scratch and developing the Presentation layer and service programs As a coordinator for various releases, taken responsibility of daily status reporting and follow ups as and when required, resolved proactively functional/technical hurdles that can impact the deliverables, which resulted in timely and flawless delivery for all the releases Creating High level design document and providing best architectural solution possible Providing of Techinical Specifications based on business requirment. Proving the solutions for performance tunning and working on testing part, STUB creation and other activity for tunning Creating UTP for the service and online programs Tracking and reporting all the defects in SIT and sent out status reports as and when required Working in POC project for E2E process of reengineering activity Resolving production issues, Abends & tickets, working on code changes, scheduling change, bug fixing, completing adhoc & business requests were our priority work. Gain ability to work under high pressure and to complete deliverables on time with high quality Working in a team, which had team members of similiar experience as of me and proving myself among them would also be the one of the important achivement Active player in project / allocating tasks within team and timely delivered the tasks to clients Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Handle the responsibility of arranging the knowledge improving sessions for team which includes domain knowledge, technical sessions and walkthrough of projects so that all the team member have the knowledge of all the projects and all are in same platform Emphasis on preparing document in every phase of project like testing reports, learning's during project, technical issues faced in project and how it was solved as if someone else faces it they can directly refer to document and solve in less time. Creation of STUB program / Batch modules for manipulation of 20 million records Working on Performance Testing and Tuning for different Batch programs. Active participation in Impact Analysis, Coding and Unit Testing, AIT / SIT phases. Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Involved in Retrofit activity and Reviews. Working in SIT defect resolution team. SYSTEM ENGINEER March 2007 to October 2010 Company Name － City , State Education MBA : Finance , 2011 Symbiosis University － City , State , INDIA BE Computer - Pune University 2005 Accomplishments OHCB project is development of a new platform for processing the banking business of HSBC in mainframes Currently this project is in its SIT phase for Term Deposit and initial design for Lending. As a part of one HSBC initiative HSBC is Developing new product named OHCB on Mainframes platform which will have all the existing functionality of it's existing core banking product HUB which is on AS400. In conjuction with the current functionality of HUB, HSBC has decided to include additional functionality in the OHCB to meet One HSBC solution. Currently 53 countries uses HUB as their primary banking system. OHCB architecture is totally service based so that it remains very loosely coupled and can interact with other OH (One HSBC) financial product like OH payment, OH forex, OH cards , OHCDM etc easily. This is the flagship project for HSBC and OHCB will be deployed in all the 85+ countries where HSBC is currently in business by year 2020. 2. IBM INDIA PVT LTD, Pune (System Engineer: Mar 2007 - Oct 2010) PROJECT: MIW (MARKETPLACE INFORMATION WAREHOUSE) Developer / DBA Apr 2009 - Oct 2010 Client : IBM, USA Tools : SCLM, RMDS, DB2 Admin Panel, Spufi, QMF, Brio. Platform : Z/OS. Languages : PL1, JCL, VSAM, DB2. Database : DB2 8.0 / 9.0 Team Size : 7 Roles / Responsibilities: DBA Activities (Solving user queries, Loading / Unloading data, Authorization, Execution of Utilities) Change request estimation / updating and scheduling, project metrics management using RPM tool Active participation in Application design. Responsible for Change Request Management, Code development / delivery Creation of BRIO Reports Unit testing and documenting unit test results. Review of program specifications, unit test specifications and unit test results Production Support (L3) / Resolution of abends Description: Marketplace Information Warehouse (MIW) is a part of IW suite of applications. MIW houses multiple sources of data and makes this data easy to use by cleaning, processing, linking, and further defining the data for faster delivery of information that is critical to the business needs of sales and marketing professionals. Data is both licensed from external sources and compiled by IBM internally. MIW receives External data from its Vendors. MIW refines and process raw information received from different vendors into useful information, which is loaded to DB2 tables. IBM sales and marketing team access this data using different online interfaces. The information that MIW receives and process differ for different vendors. PROJECT: LDW ESW Developer Apr 2007 - Mar 2009 Client : IBM, Germany Platform : Z/OS. Tools : Spufi, QMF, Brio, DB2, TSO/ISPF Team Size : 2 Roles / Responsibilities: Responsible Application design. Production Support. Creating Report on BRIO depending on Requirements. Scheduling the jobs in OPC. DBA Activities. Participate in project meeting. Description: EBI (Enterprise Business Information) Operation includes three batches, one for each GEO (EMEA, NA and AP) running overnight. The batches feed daily IDOCs from CBS located on SAP environment to S&D IW located on MVS/DB2 environment through FODS (Fulfillment Operational Data Store). The LDW ESW is physically located on an MVS/DB2 environment in UK/Portsmouth - UK MVS TSOBA. There will be no direct access to the LDW ESW system on TSOBA for the common users (key users and LCM have direct access). Edge-On-Demand is used as a front-end tool with BRIO as the query tool behind. It's a WEB based solution, which supports different formats (BRIO, HTML, and L123). PROJECT: LDS (LEGACY DATA SYSTEMS) Developer Oct 2007 - Mar 2009 Client : IBM, Germany Platform : Z/OS. Tools : Spufi, QMF, Brio, DB2, TSO/ISPF Team Size : 2 Roles / Responsibilities: Responsible Application design. Production Support. Creating Report on BRIO depending on Requirements. Scheduling the jobs in OPC. DBA Activities. Participate in project meeting. Description: The Legacy Data Store (LDS) as a logical part of the EDW consists of 12 tables. It is a system which receives data from the Legacy Warehouse systems and stores it in the S&D Information Warehouse. The whole transmission system consists of two parts: 1) The sending part on Legacy Warehouse Country side 2) The receiving part on S&D IW side For each sending system exists in the S&D IW one dedicated receiving System. The sending and the receiving systems are developed as OPC job net running under MVS. Each job net consists of several jobs, which usually executes one program, but there are also jobs executing more than one. A program is a MVS/DB2 Utility or a PL/I Program. Because up to 12 tables are fed, there are also 12 interfaces, each responsible for one target table. Dependent from the target table, every interface has a specific layout and record format. The two subsystems communicate with the help of a trigger file. This file indicates that a sending action has successfully completed and the data can be accessed on the receiving side. If no trigger file is received on the target side, no processing take place. Skills analytical skills, banking, CICS, COBOL-II, COBOL, client, clients, Database, delivery, documentation, ENDEVOR, English, File-Aid, functional, Hindi, IBM, DB2, DB2 8.0, DB2 9.0, IBM-MVS, ISPF, JCL, Languages, team building, Team Lead, Mainframe, MS-Access, Windows, News-Letter, OS, Developer, PL1, Coding, proposals, QMF, quality, Quest, reengineering, reporting, REXX, scheduling, SPUFI, SQL, TSO, UDB, VSAM Additional Information PERSONAL DETAILS Date of Birth : 20-08-1983 Sex : Female Marital Status : Married Hobbies, Interest : Watching movies, Listening music Swapanali Dhend

BANKING

PARALEGAL Summary Licensed Paralegal demonstrating confidence and tenacity in project analysis, as well as sound business judgment. Highlights Working knowledge of all aspects of the discovery process Demonstrated ability to conduct legal research using Westlaw Highly skilled at organizing and presenting information objectively Hands-on experience with PracticeMaster and Tabs3 legal Proficient in managing clerical duties pertinent to a law office Experience Paralegal January 2013 Company Name － State General Litigation, Commercial Litigation, Bankruptcy, Estate Planning, Worker's Compensation Researching legal issues on West Law; Digesting various legal documents and providing fact summary reports to attorney; Drafting issues via inter-office memorandums; Managing attorney's schedule by logging important dates and tasks on the company network; Reviewing and Analyzing attorney's work for grammar error; Drafting cover letters; Preparing motion packets; Corresponding with opposing counsel and Courthouse administration; Advising clients of changes in the status of their case; Scheduling depositions; Managing client files on company network through Company's practice management system, Practice Master; E-filing time-sensitive legal documents with various Courts; Preparing Pleadings Binders and Trial Exhibits for Court; Ardex Laboratories, 2050 Byberry Road. Receptionist January 2009 to January 2013 Company Name － City , State Provided quality customer service to guests upon entering lobby; Answered high volumes of calls on a multi-line phone system, and dispatched them according to priority; Organized and managed company data in Excel spreadsheets; Reviewed and separated paperwork submitted by each salesmen daily; Reviewed invoice information entered into MAS200; Generated weekly sales reports for each salesman; Advised inquiring customers of product order shipment and status changes; Managed hard copy files; faxed/emailed invoices and all other requested documents; Separated and dispersed mail to the addressed department; Maintained spreadsheets of all customer payments reported by salesmen according to business region; Applied all payments (checks, cash, and credit cards) to customer accounts according to salesman, location, and remittance advice; Processed all credit card transactions over company's terminal Deposited checks directly into company account using a PNC Pinnacle desktop scanner; Reviewed customer accounts for open invoices with a ninety day outstanding balance, and was entrusted to devise payment arrangements on a case-by-case basis to avoid excessive late fees and penalties; Tracked salesmen's expenses; Composed inter-office memorandums and account memorandums; Over the course of my final two weeks at Ardex Laboratories I trained two new hires in two positions (accounts receivables department and receptionist. Administrative Assistant January 2007 to January 2009 Provided quality customer service to people with diverse backgrounds; Answered phones on a multi-line system and dispatched them accordingly to priority; Scheduled and organized business/staff meetings and scheduled and organized appointments with clients; Drafted and typed proposals/invoices and other related documents on company letterhead; Made cold calls to customers that were due for maintenance; Faxed invoices; Entrusted to make managerial decisions to satisfy both the customer and the company's best interests; Maintained records for accounts receivable and accounts payable transactions; Responsible for all administrative duties as related to the Construction field such as filing customer orders, composing business letters, responding to legal matters, managing business accounts and being consulted for advertising ideas;. Customer Service Representative January 2005 to January 2007 Company Name Provided high quality customer service to Pilots and Business Aviation Companies; Communicated with pilots via radio to prepare lineman for estimated arrival and departure times; Provided and reviewed all catering and other accommodations for Pilots and Flight Attendants to ensure a comfortable flight; Scheduled hotel reservations and car rentals for Pilots and Crew; Permitted to use company vehicle; Scheduled aircraft preparation for departing flights; Input data and ticket information into POS system; All aspects of Administrative work such as typing, filing, answering phones and record keeping; Recognized for Customer Service Excellence at Atlantic Aviation. Education A.S : Paralegal Studies , 2012 Manor College Paralegal Studies American Bar Association approved institution Paralegal Certificate : 2012 Manor College American Bar Association approved institution High School Diploma : 2004 Nazareth Academy High School Middle States Association of Secondary Schools Skills accounts payable, accounts receivable, accounts receivables, Administrative, advertising, attorney, balance, credit, client, clients, Customer Service, Drafting, filing, Law, Legal, letters, Litigation, managerial, Managing, meetings, Access, Excel spreadsheets, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, network, Paralegal, phone system, POS, proposals, quality, radio, receptionist, record keeping, Researching, sales, scanner, Scheduling, spreadsheets, phones, answering phones, typing, Westlaw

AVIATION

DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment. Skill Highlights Microsoft Server 2003, 2008, 2012 Exchange Server 2007, 2010 VMware ESXi VMware vCenter VMware Horizon View 5.x, 6.x, and 7.x Microsoft Hyper-V Cisco UCM and Unity Help Desk ITIL Service Catalog Vendor Management Budgeting Project Management SLA Management Asset Management Professional Experience Director of Information Technology 11/2012 to Current Company Name City , State Developed and implemented the IT strategy for the organization including software, support and infrastructure Hired, developed, and managed IT staff Negotiated terms and products from external vendors, including changes needed as business needs changed Met and exceeded goals set by executive leadership accomplishing both time and financial gains Set annual budgets for organizational technology needs IT Administrator 03/2008 to 11/2012 Company Name City , State Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008 Upgraded environment to Server 2012 Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment Planned, installed and managed VMware platform for a virtual environment. Converted all physical servers to virtual environment Planned, installed and managed VMware Horizon View virtual desktop environment Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors Managed help desk, utilizing ITIL framework for 260 end users Executed break/fix for computers, printers, security system, camera system, and all A/V systems New Car Sales 08/2005 to 02/2008 Company Name City , State Recognized by Toyota as one of the top salespeople in the Chicago Region IT Consultant 01/2000 to 08/2005 Company Name City , State Provided IT consultation and implementation of retail cash register networks Managed staff of more than 10 independent IT contractors in implementation of contract projects Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us Certifications VMware Certified Professional 5 - Data Center Virtualization VMware Certified Professional 5 - Desktop Virtualization ITIL Foundation Certified Microsoft Certified Professional - Server 2012 Core Accomplishments Leadership Skills: Led committee to successfully change our organization's dealership management system (DMS).  The DMS is similar to an ERP system for auto dealerships Charged with maintaining compliance and security for customer data. Successfully manage data sharing relationships with more than ten third party vendors. Worked closely with DMS provider to develop an acceptable secure data sharing platform. Project Management: Currently managing the conversion of the dealership to a new dealership management system.  Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows  Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy. As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure. Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections  Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server Installed and mange TrendMicro agentless security for VMware View Staff Development: Frequently met one on one with staff to determine motivation and goals. Guided staff in creation of goals and the pursuit there of Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools Operations Management: Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000 vehicles each month Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization Education Bachelor of Science : Management Information Systems Cardinal Stritch University City , State Online Profile LinkedIn www.linkedin.com/in/RobertRJordan  

INFORMATION-TECHNOLOGY

HR GENERALIST Summary HR Generalist with 8 yrs of professional experience in employee recruitment, orientation, engagement ,assimilation and termination procedures . Highlights •Employee recruitment •Talent Acquisition •New employee orientations •Employee Engagement and assimilation •Vendor Management •Termination procedures •MS Office proficient Experience HR Generalist November 2006 to May 2015 Company Name - City , State Onboarding: Welcoming the new employees onboard by ensuring they have a pleasant experience. Verifying and collecting all the mandatory educational & employment documents. Performing a reference check on the day of on boarding incase any document is not available. HR Engagement and Assimilation Handling employee's queries with respect to joining formalities Taking induction for the new joinees and briefing them about IBM and the concerned BU's to which they will be a part of. Briefing the new joiners on various policies like payroll, payables, medical insurance, reimbursement, superannuation etc. Updating the joiner's data /no-shows data in GOM. Ensure all the relevant departments are informed about the new joiners. Managing attendance and leave for the team. Mentoring & coaching new team members across locations on the process, and ensure they execute the process successfully. Preparing weekly & daily MIS reports. Preparing MOM and sharing it to the team for every weekly team meeting. Recruitment : Screening the resumes so as to assess the HR Fit & the Technical Fit of the candidate for the applied position. Taking care of the HR issues while screening the resume in terms of the present employer, years of experience, relevant work location, relevant background, relevant education, etc. Liaisoning with the Business for the Requirements and carrying out the recruitment process smoothly. Coordinating & handling week-end drives in location. Also involved in extensive Campus drives /Offcampus drives in Technical institutions. Chalking the Monthly requirements with the Managers & completing the same in the given time frame. Facilitating Vendor management by allocating requirements to vendors. Educating the vendors on the requirement skills so that there is a smooth flow of process regarding requirement. Handling queries from the competency Managers and solving them with regards to Recruitment, Hiring & Joining and also regarding the Policies of Recruitment. Documentation for Mandatory Offer Paperworks. Liasoning with Business Hiring Managers / Compensation Team for hiring approvals. Liasoning with Separations Team / WFM / HR Partners for approvals for Rehire / Restricted /Foreign National Hires Coordinating timely /accurate and 100% compliant Offer Rollout to ensure we meet out hiring numbers for each quarters. Handle post offer queries as raised by Business and candidates and direct them for solutions. Negotiating with offered candidates to convert them to join. Coordinating end to end with the different Business Units to get HR related issues and queries resolved on time. Coordinating with the candidates and the different Business Units through effective Telephone and E-Mail Communication. Internal audits and provide inputs for avoiding audit exposures along with process adherence. HR Consultant January 2006 to October 2006 Company Name - City , State Working on individual corporate assignments and sourcing candidates for different positions for providing manpower to their requirement needs. Counseling and evaluating candidates by taking preliminary round of interviews, calling them for final interview and doing reference checks on behalf of the candidates. Recruiting candidates by means of headhunting, employee references, networking. amp; jobsites depending on the resource requirements. Working on senior level assignments (15-20 yrs experience). Coordinating interviews, updating the candidates about the company, job profile, giving them interview tips and maintaining client relation. Also involved in recruitment selection of new executives for our company. Giving induction to the new entrants. Record keeping & documentation, database management in excel. Preparing agenda for monthly meeting. Weekly analysis of individual performance against the set target. Education M.B.A : Human Resources & Finance , 2005 Utkal University - State , India GPA: 1st Class with topper of our batch Human Resources & Finance 1st Class with topper of our batch Bachelor of Science : Physics Honours , 2002 OUAT - State , India GPA: 1st Class with Honours with Distinction Physics Honours 1st Class with Honours with Distinction Languages English, Hindi, Oriya Personal Information Date of birth : 2nd October, 1981 Marital Status : Married with 1 Kid Nationality : Indian Hobbies : Listening to music, Dancing, & Dairy Writing, Additional Information Skills Talent Aquisition Onboarding Documentation Vender management Microsoft Office

HR

DIGITAL MEDIA MANAGER Professional Overview Talented media planner offering exceptional strengths in executing paid digital media campaigns and ensuring content is delivered to the right audience segments. Detail-oriented and highly organized with track record of exceeding clients expected key performance metrics by constantly analyzing results and implementing digital media best practices.  Skills Google Search, Display, Mobile, Video Campaigns.  Google Analytics measurement, Report & Tracking.  Facebook Business Manager, Ads Manager & Power Editor.  Creative & Professional Copy writing.  Professional Experience 11/2015 to Current Digital Media Manager Company Name － City , State Responsible for executing all paid media campaigns across digital platforms including Google, Facebook and Instagram.  Delivered monthly client reports analyzing the overall effectiveness of paid media campaigns.  Perform ad-hoc assignments as needed including market research and uncovering relevant data to drive campaign success.  Continuously demonstrated ability to maintain and adhere to client budget while meeting expected KPI's.  04/2015 to 10/2015 Business Manager Company Name － City , State Responsible for introducing Fetch Rewards mobile application to Puerto Rico market to analyze adoption rate.  Implemented and installed first successful hardware at POS lanes in Selectos Los Prados.  Executed digital & guerilla marketing strategy to increase users and demonstrated ability to run a succesful pilot program.  Trained store employees, managers & executives on the use of mobile application.  08/2014 to 04/2015 Account Executive & Digital Media Manager Company Name － City , State Handled multiple client accounts for Search in 3D including account management, digital adverstising budgets & monthly reports.  Effectively created english & spanish copy for clients social feeds including but not limited to facebook & instagram.  Demonstrated ability to work individually on assigned tasks and as a team player creating new campaign ideas & proposals.  Education 2012 Bachelor of Science : Finance & Entrepreneurship Northeastern University － City , State , USA

DIGITAL-MEDIA

MINERALOGY ENGINEERING INTERN Summary Passionate graduate student in extractive metallurgy with solid industrial experience, a diverse academic background, and strong leadership and relationship-building skills. Education Colorado School of Mines 2016 Master of Science : Materials and Metallurgical Engineering City , State , USA Thesis work comprises of flotation fundamentals including zeta potential, contact angle, adsorption density as well lab scale flotation. Expected graduation date: May 2016 Aalto University 2014 Materials and Metallurgical Science City , Finland European Minerals Engineering Course. Studied plant automation, metallurgical plant design, and flotation. University of Miskolc 2013 Mineral Processing City , Hungary European Minerals Engineering Course. Focused on mineral processing including comminution and agglomeration. Wroclaw University of Technology 2013 Materials and Metallurgical Engineering City , Poland European Minerals Engineering Course. Took courses in hydrometallurgy, biometallurgy, pyrometallurgy, and mineral economics. Colorado School of Mines 2013 Bachelor of Science : Materials and Metallurgical Engineering City , State , USA Graduated with honors, cum laude. Experience Company Name June 2014 to September 2014 Mineralogy Engineering Intern City , State Working with lab and pilot plant scale project in minerals processing including flotation, magnetic separation, screening. Company Name May 2013 to August 2013 Metallurgical Engineering Intern City , State Developed and performed a study on several quality issues for anode production. Collaborated with operations, technical, and maintenance to ensure implementation of project. Conducted laboratory work for XRD/XRF measurements of ore. Company Name May 2012 to August 2012 Corrosion and Materials Engineering Intern City , State Researched and reviewed differing pipeline coating technologies in the academia realm. Conducted evaluations for existing commercially available coatings and provided a suggestion for their use. Company Name June 2011 to August 2011 Primary Process Intern City , State Provided assistance to technical operations, primary process, quality, and pilot plant. Developed and performed a study on several quality issues. Created a report with laboratory results that encompassed a solution to quality problems. Produced a plan for a new expansion of the plant. Affiliations Society of Mining, Metallurgy,and Exploration, Tau Beta Pi Engineering Honor Society, Blue Key Honor Society, Materials Advantage, Alpha Phi, International Intercollegiate Mining Games Accomplishments Cumulative GPA - 3.67 cum laude Involvement Tau Beta Pi Engineering Honor Society Director of Scholarship 2012 Skills Metallurgical, Metallurgical Engineering, Fundraising, Mec, Exploration, Metallurgy, Laboratory, Operations, Maintenance, Xrf, Coatings, Corrosion, Materials Engineering, Pipeline

ENGINEERING

HR ADMINISTRATOR Summary Experience Recruiting Coordinator with 6+ years supporting various industries. Expert in managing background checks 60+ weekly. Processing new hire paperwork; scan, upload and file in employees folders. Proficient in MS Excel - vLook up, Pivot tables, and MS Office, as well as, Taleo, SharePoint, PeopleSoft and Adobe Professional. Initiated and managed background checks for 45 campus locations. Tracked and processed 200+ background checks and job requisitions. Processed new hire paperwork. Scanned new hire paperwork into employees files electronically Assisted in coordinating New Hire onboarding orientation. Highlights TECHNICAL EXPERTISE Adobe Acrobat ADP Enterprise v5 ADP Select SAP (System Application Product) MS Excel (pivot tables, & VLookup) MAS200 Taleo MS Outlook MS Publisher Adobe (Acrobat, Photoshop, Illustrator, InDesign) PeopleSoft SharePoint Concur SnagIt Accomplishments Maintained graduate award budget via MS Excel; stipend, tuition and fees Experience HR Administrator February 2015 to Current Company Name － City , State Provide administrative support to the Director of HR and Sr. Generalist. Verify employment requests for present and former employees; Ev5 and SAP. Process unemployment claims the same day via fax and mail Enter benefit enrollments for new hires in Ev5. Onboard new hire paperwork in ADP Ev5 and SAP; process I9 paperwork. E-verify all new hires. Manage monthly cobra payments using Excel spreadsheet. Human Resources Temp November 2014 to January 2015 Company Name － City , State Provided administrative support to the Sr. Director of HR, HR Assistant and Coordinator. Managed background checks; physician, physician assistants and nurses in ADP Select and EP Staff Check. Processed I9 documents; copy, scan and file. Updated benefit information in ADP Enterprise; add beneficiaries, change of address, dependents. Assembled corporate handbook and benefit packages for new hires. Recruiting Coordinator June 2014 to November 2014 Company Name － City , State Provided administrative support to the Director of HR and 3 Recruiters. Uploaded and track new hire paperwork in Taleo; Applications, CV, Credentials. Maintained and update employee database report via MS Excel; i.e. pivot tables, charts, vlookup and filters Scanned and upload documents in Applicant tracking system. Administrative Assistant February 2014 to May 2014 Company Name － City , State Provided efficient and professional administrative support to the Department and Dean of Liberal Arts & Sciences Prepared department communication, correspondence, and memos Created awards certificate Maintained graduate award budget via MS Excel; stipend, tuition and fees Compiled graduate awards data for MS Excel spreadsheet Maintained department calendars Assisted with requests from Faculty, Staff, and Student Body Human Resources Communications and Staffing Specialist April 2013 to December 2013 Company Name － City , State Compiled latest news from Wellness, President, Benefits, and Human Resources etc onto SharePoint weekly. Coordinated and maintained intranet content and design to ensure consistency, integration, accuracy, and usability. Manage reports in Learning Management Systems; courses that was taken, who signed up to take the eCourses. Designed print media such as posters, brochures, newsletters, and handbooks. Uploaded eCourses in Learning Management System. Assisted with the development of employee training program materials and managing training programs on the Learning Management System. Recruiting Coordinator - Human Resources September 2007 to April 2013 Company Name － City , State Managed & troubleshoot ADP software, background check and drug testing for 45 campus locations. Compiled new hire packages. Managed complex monthly billing using MS Excel -- VLookup & Pivot tables. Organized webinar training for newly hired human resources personal. Trained human resources personal on using ADP, Labcorp and eScreen software. Assisted with organizing onboarding agenda and materials. Compiled and distributed monthly Termination report via ePrise Administrative Assistant - Education Department January 2006 to January 2007 Company Name － City , State Education Bachelor of Fine Arts : Visual Communication , 2010 American InterContinental University － City , State , US American InterContinental University Schaumburg, IL Bachelor of Fine Arts in Visual Communication 2010 Skills Excel, Human Resources, Ms Excel, Training, Adp, Pivot Tables, Recruiting, Adp Software, Billing, Eprise, Onboarding, Testing, Administrative Support, Administrative Assistant, Hr, New Hire Paperwork, Benefits, Integration, Integrator, Intranet, Intranet Content, Learning Management, Learning Management System, Learning Management Systems, Microsoft Sharepoint, Sharepoint, Staffing, Training Programs, Usability, New Hires, Acrobat, Adobe Acrobat, Illustration, Illustrator, Indesign, Ms Office, Ms Outlook, Ms Publisher, Outlook, Peoplesoft, Photoshop, Publisher, Applicant Tracking System, Database, Employee Database, Claims, Cobra, Payments, Sap, Award, Budget, Correspondence, Adp Enterprise, File

HR

ORGANIZATION DEVELOPMENT CONSULTANT Executive Profile Proven business leader with extensive consulting experience. Award winning Executive Coach with over 15 years of experience as an internal and external Organization Development Consultant. Pragmatic, critical and creative thinker who works with leaders to meet business challenges while increasing individual and organizational development. Exceptional ability to identify obstacles and implement processes that achieve targeted results. Professional Experience January 2006 to Current Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Consulted with the CA Public Utility Commission (PUC) Executive Director and Senior Team to design and deliver an initiative to engage 800 employees in organization wide culture change. Work included interviewing executive staff, designing and facilitating meetings, coaching executive staff. The cultural shift from hierarchical to participative enabled the PUC to compete in the de-regulated environment. Designed and delivered, with a team of four consultants, an initiative to provide Appreciative Inquiry as an innovative method to improve all aspects of service delivery to county residents. The initiative culminated in a one-day conference for 400 Sacramento County employees in order to practice new skills. Project teams established to lead the implementation of Appreciative Inquiry throughout the organization. Co-authored County of Sacramento, Book of Success. Facilitated, with a team of 40 colleagues, controversial group discussions for NYC Citizen's Budget Commission planning session attended by 600 participants. Issues successfully prioritized which set the stage for Commissioner's use in decision making for upcoming budget. Designed and implemented an innovative 8-week job search training program which increased placement by 20% for training organization. January 2004 to January 2006 Company Name City , State STAFF LIAISON Established the County's first youth center by forging alliances between internal and external stakeholders. Improved performance of literacy program staff to manage more caseloads and increase client participation by providing leadership and coaching. Transformed governance committee, in jeopardy of losing funding, into a successful operational team that met deadline and was awarded funding. January 2000 to January 2001 Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Developed and led the organization's first Corporate Education Department by integrating and aligning four autonomous, underperforming district offices resulting in improved training services to 6,000 person organization. Managers reported transfer of training to staff dramatically improved customer service. Improved delivery of training and increased use of training services throughout the organization by managing staff of 21 training professionals and instituting performance standards, assessment processes and peer coaching. Increased quality of customer service by 45% through coaching cross-functional team to develop the dysfunctional culture to one that valued collaboration and rewarded teamwork. January 1995 to January 2000 Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Coached CEO of bio tech start-up to change leadership style from controlling to collaborative resulting in the successful restructure of his executive team. Developed a culture of involvement and responsibility resulting in FDA deadlines met and IPO successfully secured by consulting to senior leadership team and direct reports. Increased leadership capabilities of Senior Team by coaching and consulting to Executive Team. Team development included improved decision-making, strategic thinking and systems thinking resulting in reduced conflict throughout the organization and increased retention of leadership team members. January 1981 to January 1993 Company Name City , State CO-FOUNDER/VICE PRESIDENT Increased sales from $20,000 to $1.2 million in five years. Managed 15-20 remodeling projects annually for award-winning Design/Build residential remodeling business. Education Professional School of Psychology Certified Executive Coach JFK University State Management - Organizational Change and Leadership Master of Arts Management - Organizational Change and Leadership Ramapo College of New Jersey Sociology Bachelor of Arts Sociology Work History Company Name Skills Book, Budget, Coach, coaching, CA, consulting, client, customer service, decision-making, decision making, delivery, designing, functional, leadership, Team development, Director, managing, meetings, processes, quality, sales, strategic thinking, systems thinking, teamwork Additional Information AWARDS & CERTIFICATIONS Received 3 Excellence Awards in recognition of leadership initiative for healthcare executives. Awarded the "Contractor of the Year Award" and the "BIG 50" Award for co-owned company. B/Coach Systems LLC, Coach2 Training Program Professional Affiliations National Organization Development Network (ODN) New Jersey Organizational Development (NJOD) Northern New Jersey American Society for Training & Development (ATD)

AUTOMOBILE

DIRECTOR/PRESIDENT - MINTURN FITNESS CENTER Executive Profile 21-year Internationally-regarded coaching professional, 13-year Nationally certified/accredited in Strength and Conditioning, Industry-leading Athletic Performance Executive in the field of high-performance athletic training who creates strategic alliances with organizational leaders to effectively align with and support key business initiatives. Experience with successful facility design, builds and operations. Recruits and retains high performance teams by hiring, developing and motivating skilled professionals. Provides oversight of all budgets, operations and strategic initiatives with sound operational management skills. Provides athletic high-performance programming, training, education, presentations and hands-on coaching of all Elite, High-School and General Population athlete membership on and off-site. Skill Highlights NSCA CSCS*D (09-14) NSCA RSCC*D (16-Present) EXOS XPS  NSCA Colorado State Program Director (11-12) EXOS (Formerly Athlete's Performance) Level IV Mentor (05-2010) Director of Human Performance SSCV (10-Present) FMS Level 1 Certified (09-Present) TRX Level 1 Certified (09-Present) Power Plate Academy Certified (09-Present) Internationally Recognized Speaker for the NSCA and Keiser Corp (08-Present) Director of Coaches Education for SSCV (10-Present) Director of Facilities and Operations Minturn Fitness Center (14-Present) Noted Accomplishments Women's FIS Team Coach for SSCV producing the most athletes from a single program to make the USST during the 2 year span 1997-99 USST Disabled/Paralympic Alpine Coach of the Year 2005 Designed and Executed First-Ever Dedicated SSCV Strength and Conditioning Program 2006 Designed and Executed First-Ever 55-Hour Continuing Education program for Ski and Snowboard Club Vail Full and Part-time athletic staff (120-134 staff members) 2009 Directed all-inclusive Human Performance Program for SSCV including Strength and Conditioning, Sport Psychology, Nutrition and Medical intervention 2009-Present Proposed, designed, built and provided operational oversight of all facets of the Minturn Fitness Center on the VSSA Campus including operations, hiring, membership management, marketing and advertising, programming for General Population, Junior, High-School and Elite/VIP athletes. 2014-16 Presented at the NFL Combine in Indianapolis ID on the subject of "Power Training for Olympic Success" Spring 2014 Professional Experience Director/President - Minturn Fitness Center Aug 2013 to Mar 2017 Company Name － City , State Responsible for concept, design, oversight of construction and opening of the Nation's first half-public, half-private Performance Training Athletic Facility with funding split between the municipality of the Town of Minturn and Ski and Snowboard Club Vail. Secured Strategic Partnerships and Sponsorships to include, but not limited to: Facility Design, Construction, Equipment, Staffing and Uniforming. Provide Operational Oversight to include, but not limited to: Scheduling, Programming, Zone Layout, Organizational Philosophies and Strategies and Recruitment and Hiring of all relevant Administrative and Coaching Staff. Provide Budgetary Oversight to include, but not limited to: Hourly and Salaried Payroll, Expenses and Revenue, Relevant Fee Structures for Membership, Elite and VIP Fee Structuring and Continuing Oversight and Strategic Initiatives to balance Profit and Loss. Director of Human Performance May 2010 to Mar 2017 Company Name － City , State Responsible for coordination of all aspects of Athletic Human Performance for the athlete population at SSCV including but not limited to: Strength and Conditioning, Sport Psychology, Nutrition, Athletic Programming through Periodization with discipline specificity, Program Design, Athletic Testing, Data Compilation and Analysis and Medical Coordination and Intervention Strategies. Recruiting, Hiring, Management and Evaluation of all Human Performance Staff. Integration and Collaboration with all Sport Specific Coaching Staff at SSCV. Organization of all non-snow training sessions with facilities both on and off-site. Presentation and collaboration of training methods and philosophies both internal and external including LTAD, program periodization and programming. Responsible for the design, organization and execution of an annual, Industry-Leading 55 hour Continuing Education Program for the entire full-time SSCV Staff including but not limited to: Scheduling, Organization of facilities, Recruitment of Industry Professionals to speak on the topics of Leadership, Sport Performance Strategies, Communication Strategies, Building a Culture of Excellence, Team-building, and Annual Operational Expectations. Annual Sub-Contract by the FIS through SSCV to oversee all safety systems, surface management and course sets for the FIS World Cup and FIS World Championships at Beaver Creek, Colorado. Duties include but are not limited to: Design of Safety Systems including A and B-net systems, Racecourse surface preparation and maintenance, Course sets for each discipline. In charge of multiple crews on simultaneous projects throughout the duration of the events. ​ Director of Strength and Conditioning Apr 2005 to Apr 2010 Company Name － City , State Responsible for the Concept, Design and Execution of the first dedicated Strength and Conditioning Program for Ski and Snowboard Club Vail. Startup Facility Responsibilities include, but not limited to: Facility procurement and design, Building of Strategic Partnerships for procurement of equipment and technology through fund-raising and sponsorship initiatives. Position Responsibilities include, but not limited to Strength and Conditioning Program Designs for all 5 disciplines of Snow Sport at SSCV, Facility Scheduling for Team and Individual Training, Budgetary Oversight, Injury Management through Strategic Partnerships, Recruitment and Hiring of Key Staff positions, Athlete Testing and Data Compilation for Presentation and Review and Annual Athletic Periodization Planning and Execution. Annual Sub-Contract by the FIS through SSCV to oversee all safety systems, surfacemanagement and course sets for the FIS World Cup and FIS World Championships at Beaver Creek, Colorado. Duties include but are not limited to: Design of Safety Systems including A and B-net systems, Racecourse surface preparation and maintenance, Course sets for each discipline. In charge of multiple crews on simultaneous projects throughout the duration of the events. Head Strength and Conditioning Coach/Assistant Alpine Coach Apr 2001 to May 2004 Company Name － City , State Head Strength and Conditioning Coach/Assistant Alpine Coach United States Disabled/Paralympic Ski Team Designed, implemented and coached discipline specific strength and conditioning programs for elite World Cup and Paralympic athletes. Compiled data and kept records to track progress of athletes. Coordinated with USOC Sport Science programs to enhance performance of athletes. Coordinated with Howard Head Sport Medicine, Vail, CO. to enhance testing of athletes. Supervised and mentored of all coaches individual programs. Presented information to PSIA and USSCA coaches on strength and conditioning for disabled athletes. Responsible for the on-hill training environment that including safety systems setup, course-setting, timing and video capture and analysis. On-hill coaching of athletes to improve performance for training and racing. Athletic management of each athlete individually to ensure proper training time, start management and qualification. Coordinated sponsorship and purchase plans between athletes and equipment manufacturers. Maintained and designed specific equipment based on athletes individual disabilities. Designed, set-up and managed events including National elite FIS disabled ski races and International World Cup disabled alpine ski races. Educational Background EXOS Performance Certification (XPS) 2017 EXOS (Formerly Athletes Performance － City , State , USA Succesful Completion of EXOS Online Performance Certification Registered Strength and Conditioning Coach Certification with Distinction 2016 National Strength and Conditioning Association － City , State , USA Successful Completion of Requirements for NSCA - RSCC*D (with Distinction) for 10 year Industry Professionals with References Registered Strength and Conditioning Coach Certification 2011 National Strength and Conditioning Association － City , State , USA Successful Completion of Requirements for NSCA - RSCC for 5 year Industry Professionals Certification Level IV Mentorship , Sport Performance 2010 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of First-Ever Class, Level IV AP Performance Mentorship Certified Strength and Conditioning Specialist with Distinction 2009 National Strength and Conditioning Association － City , State , USA Successful Completion of Requirements for NSCA - CSCS*D (with Distinction) Level III Mentorship , Sport Performance 2007 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of Level III AP Performance Mentorship Level II Mentorship , Sport Performance 2006 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of Level II AP Performance Mentorship Certified Strength and Conditioning Specialist 2006 National Strength and Conditioning Association － City , State , USA Successful Completion of NSCA - CSCS Certification Level 1 Mentorship , Sport Performance 2005 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of Level I AP Performance Mentorship Intern/Collaboration , Sport Performance 2000 United States Olympic Committee － City , State , USA Intern and Collaboration with USOC Sport Science with Paralympic Athletes in testing and evaluation for Sport Performance. Levels 1+2 USSA Sport Science Certification , Sport Science 1998 United States Ski and Snowboard Association － City , State , USA Successful Completion of USSA Sport Science Levels 1+2 Alpine Coach Certifications 1996 United States Ski and Snowboard Association － City , State , USA Completion of USSA Alpine Coaching Levels 1+2 Bachelor of Arts , English/Communications 1992 New England College － City , State , USA 4-Year Member of the New England College NCAA D-1 Alpine Ski Team 4-Year Member of the New England College MCLA Men's Club Lacrosse Team Affiliations Ski and Snowboard Club Vail - Director of Human Performance, Director of the Minturn Fitness Center and Director of Education for part and full time on-site staff (124+ staff members annually)  EXOS (Formerly Athlete's Performance) - XPS, Level IV AP Mentor  NSCA CSCS*D RSCC*D - Former Colorado State Program Director and Present Performance Consultant and Presenter and Regional, National and International Clinics and Conferences. KEISER Performance Consultant - Present Strategic Partnership with Keiser Corporation Consulting and Presenting on Equipment Usage and Program Design at National and International Conferences. USSA Level 2 Alpine Coach, Level 2 Sport Science Coach and Level 2 Referee - Presently Consult, Present and Collaborate on Strength and Conditioning Performance and Education Programming for Junior and Elite Snow Sports Athletes with USSA Center of Excellence Staff. Speaking Engagements Featured Speaker: Keiser Power Summit - Toronto Feb 2015 "Block Power Training for Olympic Success" Featured Speaker: Fortius Power Summit - Vancouver Feb 2015 "Periodization for Power Performance" Keynote Speaker: Keiser Performance Summit - CA Jan 2015 "Utilization of Power Training for Performance" Featured Speaker: NFL Combine - ID Feb 2014 "Block Power Training for Olympic Success" Featured Speaker: USSA Congress - UT May 2011 "Performance Training for Club Programs" Featured Speaker: NSCA Colorado State Clinic - CO June 2010 "Power in Young Athletes" Featured Speaker: NSCA Arizona State Clinic - AZ Oct 2009 "Periodization Strategies for Power" Featured Speaker: Denver University Sport Performance Jun 2008 "FMS: Why, Where and How" FMS: Corrective Exercise Strategies" Keynote speaker: PSIA Adaptive Copper Mt. Fall Clinics Oct 2004 "Building Strength and Conditioning Programming for the Paralympic Athlete" Skills High-Level Strategic Alliance skills including but not limited to: Networking, Collaboration, Sponsorship and Partnerships. High-Level Leadership Skills including but not limited to: Recruiting and Hiring of Best-in-Industry Staff, Direction and Education of Staff, Problem-Solving and Evaluation of Staff. Technology Usage at all levels with concentration in Sport Performance Technology, Testing and Evaluation Technology and MAC and Windows based programming.

FITNESS

TEACHER Farrah M. Bauman Professional Summary A position as an adjunct teacher/professor with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software. A position as department chair with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software. Skills National Board Certified AP Bio certified 2015 AP Chem certified summer 2017 Trained in educating at-risk youth Teacher Mentor National Board Grader Classroom discipline Positive learning environment Self-motivated Work History Teacher 02/2003 to Current Company Name Teach medical microbiology, chemistry, and physical science, 9 through 12 grades. Keep grade books, input grade information into IGpro grade keeping system. Responsible for detailed weekly lesson plans, parent correspondence. Active with Homecoming and Prom committees. Teacher 02/2003 to Current Company Name – City , State Teach/have taught: honors, college prep medical microbiology; honors, college prep, basic chemistry; honors biology (100% pass rate); physical science, 9 through 12 grades. Keep grade books, input grade information into PowerSchool grade keeping system. Create detailed, engaging new lesson plans based on course objectives.  Organized, ordered supplies, made appointments, and put on 4 fabulous Proms as Prom committee co-chair. Organize yearly out of state overnight field trips in order to foster real-world relevance in course study. Collaborate yearly with a team of faculty to serve at-risk incoming 9th graders for the "Bridge Program".  Serve yearly as a mentor to 1-2 teachers. Correspond with parents by email, telephone or postal mail. Oversaw inventory activities, including chemical monitoring, for the science department. Created detailed, engaging new lesson plans based on course objectives. Implemented reading and writing in science by obtaining a set of novels from DonorsChoose to support student literacy in the science classroom. Consistently receive positive teacher evaluations from students and administrators. Summer National Board Certification grader for Pearson Medical Technologist 02/2001 to 01/2006 Company Name – City , State Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX. Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates. Daily, weekly, and monthly maintenance of all machinery. Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis. A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching. Medical Technologist 02/2001 to 01/2006 Company Name – City , State Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX. Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates. Daily, weekly, and monthly maintenance of all machinery. Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis. A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching. Education M.Ed : Secondary Education 2007 Southern Wesleyan University - State Secondary Education GPA: 3.8 Certificate in Medical Technology : 1999 Carolinas College of Health Sciences, Carolinas Medical Center - City , State B.S : Biology 1998 Univ. of South Carolina - State Biology GPA: 3.4 Skills chemistry, hematology, immunology, lesson plans, machinery, Medical Technology, typing, urinalysis mentoring, communication, social skills, lesson plans, chemistry, biology, medical microbiology, Medical Technology

TEACHER

CHEF Career Focus I am a nursing student who has recently obtained my CNA license in this state. I worked as a GNA in the UK and it has been a passion ever since. I am confident that I would make a wonderful candidate for this position. From he beginning of taking my prerequisite classes for Nursing School. I have ebb driven yet still personable. My record shows me to muti-task oriented. I have the experience of always having with and caring deeply for people. While my grades have always been exceptional, my clinical experience was accomplished. I do not want to sound arrogant - I am truly confident that with my strong work ethic, an willingness to learn, I would surely be an asset to the St.Joseph's Medical team. I think you for your time. Summary of Skills Understands mobility assistance needs Charting expertise Understands medical procedures Trained in grooming and bathing assistance General housekeeping ability Trained in catheter change and preparation Calm and level-headed under duress Quick problem solver Valid [state] driver's license Reliable transportation Medical terminology knowledge Experience March 2007 to December 2008 Company Name City , State Chef Extensive knowledge of all aspects of the food industry as well as the natural foods industry. I have a degree in Culinary arts and Chef in a fine dining establishment - I have an attention to . January 2005 to January 2007 Company Name City , State CNA/GNA within Assisted living fascility Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Provided personal nursing care in pre- and post-operative situations. Performed routine tests such as urine dip stick, vision and hearing tests. Tended to patients with chronic illnesses. Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Assisted with ADLs. Provided patients and families with emotional support.Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Administered simple range of motion exercises. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Participated in the maintenance of safe conditions within the facility and other related areas. Maintained a clean, orderly and well-stocked environment. February 1998 to December 2004 Company Name City , State Office Manager Point of contact for all contacts Sales for commercial grounds maintenance company All office operations Experience Positioned residents for comfort and to prevent skin pressure problems. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs, and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival.Provided pre- and post-operative care. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Cooked appetizing and satisfying meals and snacks. Scheduled and accompanied clients to medical appointments. Followed safe lifting techniques and individual resident lifting instructions. Maintained sanitary conditions in residents' and program rooms. Transported patients to other areas of the hospital in wheelchairs and gurneys. Assisted in cleansing enemas, catheterization and bladder irrigations. Assisted patients with ambulation and crutch walking. Provided pre- and post-operative nursing care. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Tended to patients with chronic illnesses. Tended to patients with chronic illnesses. Assisted nurses with cleaning rectal tube, G-tube, J-tube and regular catheter insertion. Charted information about residents such as mood changes, mobility activity, eating percentages and daily inputs and outputs. Recognized and reported abnormalities and/or changes in the patients' health status to nursing staff. Documented resident records on daily flow sheets.Collects patient specimens and data, including vital signs, input/output and other necessary measurements.Provided patients and families with emotional support.Compassionate care and communication in dealing with issues of death and dying.Displayed sensitivity to the needs of geriatric patients.Administered and guided patients through simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by communicating patients' status to family members and other caregivers. Promoted personal and co-worker safety. Promoted personal and co-worker safety. Participated in the maintenance of safe conditions within the facility and other related areas.Responded appropriately to the physical, emotional and developmental needs of patients. Work History June 2011 to August 2014 Company Name City , State Private Chef Education and Coursework Baltimore International College City , State , USA Culinary Arts AA degree Culinary Arts GPA 4.0 Coursework in GEN ED - plus CULINARY Arts Deans list every year Coursework in Anatomy, Physiology and Health Assessments[Name] Academic Achievement Award Interests Currently a nursing student at CCBC. Community Involvement Volunteered over the years for various local and international groups including Moveable Feast, United Way, as well as a church group that involved volunteering in the Dominican Republic for 9 months. Additional Information Currently a nursing student at CCBC. Community Involvement Volunteered over the years for various local and international groups including Moveable Feast, United Way, as well as a church group that involved volunteering in the Dominican Republic for 9 months. I took care of sick children in the Subsaharan conditions of Haiti and the DR. Skills arts, clients, customer service, office, natural, Sales

CHEF

INSIDE ACCOUNT MANAGER Summary Inside Account Manager with eight years experience at SHI to fill Inside Sales Team Manager position. Strong organizational, analytical, problem resolution skills and vast account knowledge. Highlights Team leadership Customer service expert Experienced in volume licensing Staff training Excellent time management Organized and meticulous Computer-savvy Adept multi-tasker Experience Company Name City , State Inside Account Manager 06/2006 to Current Daily responsibilities include quoting, customer relations, and order management. Experience in training new hires to develop necessary skills and techniques to meet the needs of our clients. Constant adaptation to new opportunities and challenges for the multiple accounts handled. Developed empathetic client relationships and earned reputation for exceeding service expectations. Exclusively handles Microsoft SPLA, Sandia National Labs account, and multi-year $8M Novell contract. Company Name City , State Event Manager and Sales Associate 09/2005 to 05/2006 Responsible for stock management, customer relations and providing knowledgeable assistance. Leader of demonstrations for various gaming products. Earned Joy Maker award for outstanding customer service. Company Name City , State House Manager and Box Office Sales 09/2003 to 05/2005 Experienced in customer relations, staff training, and sales. Utilized computer databases and multiple applications. Acted as a liaison between performers, directors, and patrons to keep events on schedule. Skills Sales Center, AX, SHOES, CRM, SharePoint, Catalog Management, Outlook, Excel, Power Point, Word, Lockheed Martin Procure To Pay, Sandia Oracle Storefront Education Bachelor of Arts : Psychology 2005 The College of New Jersey , City , State

ARTS

BILINGUAL DOMESTIC VIOLENCE ADVOCATE Skills Word programs (including Excel and Access), EPIC and other electronic medical records, and the database Efforts to Outcome (ETO). Working knowledge of SAS and R. Experience Bilingual Domestic Violence Advocate Sep 2015 to Nov 2016 Company Name － City , State Provided advocacy services appropriate to client needs to a caseload of approximately 30 clients, through in person and/or phone contact. Advocacy services included crisis intervention, risk assessment, safety planning, supportive counseling, and assistance in accessing community resources. Covered on-call service one to two times a week, on average. On-call service entailed serving as the first responder for intimate partner violence referrals from the hospital, as well as self-referrals from the community. Documented in Passageway database (ETO) and EPIC as appropriate. Utilized various clinical strategies in work with clients. Provided clients with psycho-educational resources regarding interpersonal violence. As appropriate to their desires, worked with clients to improve thoughts and behaviors utilizing coping skills, including behavioral activation and meditation among others. Developed and led presentation regarding basic concepts around gender identity, in order to increase program knowledge regarding transgender and genderqueer populations. Presentation available at goo.gl/dFT7at. Invited to participate in Brigham and Women's Hospital Schwartz Rounds (Schwartz Rounds is a nationally-recognized program in which a panel of healthcare providers discuss providing compassionate care for a particular case). In this panel, other providers and I discussed the delivery of collaborative, trauma-informed care to a transgender woman of color who was a survivor of multiple forms of violence. Please see http://bit.ly/2n0VylG for an article on this presentation. Intern Sep 2014 to May 2015 Company Name － City , State Assessed the mental health, physical health and supportive services needs of up to ten children and their families per week by conducting biopsychosocial assessments and other clinical strategies. Collaborated with other professionals and agencies to provide trauma-informed care when a family presented with suspected and/or confirmed child abuse. Engaged with families in a strengths-based helping relationship in order to provide active referrals to various local mental health agencies, community programs, and government organizations. Conducted weekly pediatric mental health screenings for children ages 3-21 who sought individual mental health services. Participated in weekly Child and Family Mental Health Meetings and monthly Pediatric Team Meetings to discuss holistic well-being of patients and their families. Developed and led presentation regarding issues related to youth and self-harm, in order to increase department knowledge around such issues. Presentation available at goo.gl/Ea4QNR. Corps Member, City Year. Jul 2013 to Jun 2014 City , State Mentored and tutored 7th grade students at Markham Middle School in South Los Angeles. Referred students to Behavior Counselors, Attendance Counselors, and Gang Intervention Program Counselors when appropriate. Collaborated with such counselors in order to assist students in improving trauma symptoms, behavior, academic performance and other quality of life facets. Engaged in collateral contacts with family members to discuss behavior, mental health and academic performance. Created and executed extra-curricular behavior programming for four students. All students met City Year impact goals by improving at least one point in three or more character traits, as outlined using KIPPs character growth assessment. Proposed and directed a High School Fair. Representatives from eight local magnet, charter and private high schools were present, and informational materials from three other schools were distributed. Around 80 parents and students attended. Research Assistant Jun 2010 to May 2011 Company Name － City , State Acquired and incorporated input from local community members into research. Conducted, transcribed and coded interviews between parents and children (ages seven to twelve) regarding animal behavior and evolution using both an interactive museum display and children's books. Analyzed this data to measure community members' understanding of evolution. This information was later used for the following research paper: Shtulman, A., & Checa, I. 2012). Parent-child conversations about evolution in the context of an interactive museum display. International Electronic Journal of Elementary Education, 5(1), 27-46. Languages Bilingual and biliterate- Native and fluent Spanish speaker who has lived in Spanish speaking countries. Experience working with many Spanish Education and Training Master of Public Health , Epidemiology, Maternal and Child Health 09/2017 Boston University － City , State Epidemiology, Maternal and Child Health Completion of Maternal and Child Health Leadership Education Program Master of Social Work , Clinical Social Work 06/2016 Boston University － City , State Clinical Social Work Bachelor of Arts , Psychology 05/2013 Occidental College － City , State magna cum laude Psychology Skills academic, basic, color, interpersonal, counseling, crisis intervention, client, clients, database, delivery, dFT7, electronic medical records, forms, gl, government, http, Leadership, materials, Meetings, Mental Health, Access, Excel, Word, programming, speaker, quality, research, risk assessment, safety, SAS, fluent Spanish, Spanish-speaking, Spanish speaking, phone, trauma

ADVOCATE

LANGUAGE ARTS TEACHER Professional Summary To continue working with children, as well as youth where I will be able to utilize all skills in my expertise area (elementary/middle school.) Core Qualifications Ability to communicate, inspire trust and confidence, and motivate children, as well as understand children's educational and emotional needs. Ability to recognize and respond to individual and cultural differences in children and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Computer skills (WordPerfect, Microsoft Word, and PowerPoint) and Leadership skills Experience Language Arts Teacher August 2007 to Current Company Name - City , State Co-Advisor Team Leader August 1995 to May 2007 Company Name - City , State Tutor Sixth & Seventh grade students that tested basic or below basic in Language Arts. Work with students from varied ethnic, racial, and religious backgrounds. Administrator for the standardized Augmented Benchmark Test. Maintain accountability of students safety and whereabouts during hours of operations. Teach Language Arts daily to sixth grade students. Perform interventions for Benchmark and SAT10 standardized tests to help children become proficient in Language Arts. Assess students reading and comprehensive skills through group discussion, testing, and oral and writing responses. Allowed students to use the computer for individual research projects and to gather information. Continue to take technology courses to update/advance my computer skills so I can instruct and use the latest technology in the classroom. Prepare lesson plans on the computer. Attends on-going staff development at Southeast Middle School throughout the school year. Attends on-going staff development for the Pine Bluff School District. Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline. Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems. Observed and evaluated student's performance and potential and increasingly use various assessment methods. Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together. Administered tests and assessments. Pine Bluff School District, Pine Bluff, Arkansas - Elementary Teacher/ Teach Mathematics, Language, Spelling, Reading, Social Studies, Arkansas History, Health, and Science. Certified Teacher August 1988 to May 1995 Company Name - City , State Played an important role in fostering the intellectual and social development of children during their formative years. Tutored fifth grade students that tested basic or below basic in Math and Language Arts. Work with students from varied ethnic, racial, and religious backgrounds. Leader of the Fifth grade team. Taught using classroom presentations and individual instruction to help students learn and apply concepts in subjects such as mathematics, science, social studies, spelling, language arts, Arkansas history, and health. Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline. Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems. Observed and evaluated student's performance and potential and increasingly use various assessment methods. Used a "hands-on" approach that uses "props" or "manipulative's" to help children understand abstract concepts, solve problems, and develop critical thought processes. Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together. Prepared lesson plans. Administered test and assessments. Supervised students on playground duty, indoor and outdoor activities. Supervised students on field trips and other special events. Maintained control and accounted for whereabouts and safety of students. Helped prepare, arrange and maintain indoor and outdoor activities including but not limited to "Fun Day." Working Parents Child Care Center, Pine Bluff, Arkansas - Teacher of four year old children. Played a vital role in the development of children. Introduced children to mathematics, language, science, and social studies. Used games, music, artwork, films, books, computers, and other tools to teach basic skills. Capitalized on children's play to further language and vocabulary development (using storytelling, rhyming games, and acting games), improved social skills (having the children work together to build a neighborhood in a sandbox), and introduced scientific and mathematical concepts (showing the children how to balance and count blocks when building a bridge or how to mix colors when painting.) Used a less-structured approach, including small-group lessons, one-on-one instructions, and learning through creative activities such as art, dance, and music. Introduced letter recognition, phonics, numbers, and awareness of nature and science. Established a working relationship with the children and their parents. Education M.A : Elementary Education , May 2005 University of Arkansas at Pine Bluff - City , State , USA Elementary Education B.A : Elementary Education , May 1995 University of Arkansas at Pine Bluff - City , State , USA Elementary Education Professional Affiliations PBEA (Pine Bluff Education Association) and AEA (Arkansas Education Association) Personal Information Elementary and Middle School Teacher: ability to communicate, inspire trust and confidence, and motivate students, as well as understand students' educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher Skills academic, approach, Arts, art, balance, basic, oral, special events, instruction, Leadership, Math, Mathematics, PowerPoint, Microsoft Word, Organizational Skills, painting, presentations, processes, progress, Reading, research, safety, SAT, scientific, staff development, structured, Teacher, WordPerfect Additional Information Elementary and Middle School Teacher: ability to communicate, inspire trust and confidence, and motivate students, as well as understand students' educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher

ARTS

HEALTHCARE Executive Profile Cynthia was also an instructor for the Cap Gemini Ernst & Young Global Regulatory Compliance Boot Camp where members of the CGE&Y Regulatory Compliance Team are immersed in global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools and methodology. Working with the international workforce of CGE&Y, Cynthia was required to be flexible, sensitive and creative in her methods of teaching Cynthia's nursing career focus was in Pain Management, Emergency Nursing, Legal Nurse Consulting and Life Care Planning. She has traveled extensively throughout the U. S. and worldwide as a Health Care and Life Sciences Consultant for G Major Consulting, Cap Gemini Ernst & Young, Accenture, and Ness Technologies. While working in clinical nursing, Cynthia worked in acute, home care and long term care arenas. As a Case Manager and Life Care Planner Cynthia was an adjunct instructor for the University of Florida Rehabilitation Training Institute and authored and taught Life Care Planning and Aging in the Catastrophically Injured. As a Project manager for several Global Regulatory Compliance/Life Sciences teams, Glidewell has a strong background in communication skills. Her ability to work with people from various ethnic, cultural, and educational backgrounds has been key in her success as a Regulatory Compliance/ Validation Systems manager. She has frequently been instrumental in the establishment and training of off shore call center personnel for specific projects in IT support situations. Her experience has given her in depth insight to the cultural nuances of different populations ranging from India to the elderly. Her writing background includes authoring a "Life Care Planning in the Catastrophically Injured Aging" for the University of Florida Rehabilitation Training Institute, Adverse Events Reporting for RN's for Abbott Laboratories, and numerous other educational materials for diverse audiences. She has been guest lecturer at numerous national conferences and events on subjects including Forensic Medicine, Nursing and Life Care Planning, Fitness and Aging, AIDS, Travel, and Real Estate. Core Accomplishments With the unique combination of working as a consultant in both the business and clinical areas of health care, Cynthia has worked tirelessly to achieve the highest levels of client satisfaction and outcomes through comprehensive client care, team development, educational training and delivery and telemedicine support programs. As a consultant for HELP Pain Medical Network, Cynthia developed and implemented their Remote Care Services Program. Not only did this require the development and roll out of the program but also the development and delivery of the training across the interdisciplinary providers. This program utilized in conjunction with the HELP Interdisciplinary Pain Rehabilitation Program (IPRP) fostered individual empowerment and independence by teaching and reinforcing principals learned in the IPRP. As a result in the Remote Care Services, clients were able to reduce and manage pain, reduce dependence on pain medication, increase their overall health perception and prevent relapse. Cynthia's work with HELP focused primarily on Workers Compensation clients. She worked extensively in the coordination of multiple carriers, applicant attorneys, patients and primary care providers to achieve positive outcomes for both the patient and the carrier. As Vice President of Operations for HELP, Cynthia continued to work with physicians and other providers, patients and carriers to develop an IT infrastructure to efficiently navigate the rapidly changing California Workers Compensation revisions. Professional Experience Healthcare May 2001 Company Name － City , State Worked with major health care payers to develop their strategy and insure compliance with the Medicare Modernization Act. Managed and monitored state, Medicaid, Medicare and JCAHO standards and compliance for pharmaceutical infusion company, including application and adherence to GCP's, GLP's and GMP's in clean rooms and mixing rooms. Researched and aided in procurement of contracts with companies, hospice, home health companies and employer groups in accordance with state, federal, and insurance regulatory guidelines. Implemented new business process for monitoring billing, payer requirements and field compliance. Analyzed, designed and reorganized customer care call center for large Medicaid/Medicare HMO resulting in shorter hold times, fewer dropped and misdirected calls and more efficient triage between lay care coordinator and nurse liaison. Responsible for development of knowledge transfer methodology in health care call center to insure ongoing and consistent patient survey and assessment. Developed tools and decision tree to aid in patient assessment and triage Acted as clinical SME in Patient Care Coordination and Reporting System design and development. Developed, designed and implemented health care service provider facility audits in compliance with state and federal guidelines for large Medicaid/Medicare HMO. Designed, developed and implemented computerized data collection program for international post acute and long term care provider network. Strategic planning of large clinic occupational medicine department. Managed sales and clinical staff, tracked activity, analyzed results and revised sales plans as necessary. Responsible for customer satisfaction survey collection and analysis for care management company. Productivity analysis, budgeting, cost projection, product evaluation and new product development for large post acute care provider. Developed and implemented new marketing strategies including trade show presentations and guest lecturer engagements Created, edited and produced an educational tutorial computer manual for in house use and educational material for client and family teaching. Interface with the legal community and the court system, the insurance industry, employer groups, clients and physicians. Evaluate, analyze and render informed opinions on the delivery of health care and the resulting outcomes. Provide support in medically related litigation and other medical-legal matters in the following areas: personal injury; product liability; medical malpractice; toxic torts; workers' compensation; risk management; medical licensure investigation, and other applicable cases. Provide employer consultation on job modification, reasonable accommodation and ADA compliance. Life Sciences Planning, Design, and Implementation of corporate quality systems for multinational Pharmaceutical companies as directed by federal regulations. Validation Project Manager for multinational pharmaceutical company validation effort. Strategic plan included the implementation and validation of a system spanning 63 sites in 23 countries. Project included assessment, design and delivery of a validated system meeting the regulatory guidelines of the FDA, EMEA, ICH, and other local authorities. Research, development and delivery of manual and training program in pharmacoviligence and safety reporting. Design and development of the Global Regulatory Compliance Team within Cap Gemini Ernst & Young. This team is comprised of trained specialist focused on the issues of regulatory compliance and system validation within the pharmaceutical industry. Instructor Cap Gemini Ernst & Young Global Regulatory Compliance Boot Camp where members of the CGE&Y Regulatory Compliance Team are immersed in global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools and methodology. Education Bachelor of Science : Nursing Western Governors University － City , State Nursing Bachelor of Science John Brown University － City , State GPA: Dean's List Dean's List Certificate in the Post-Graduate Course of Study, Life Care Planning for Advanced Catastrophic Case Management The University of Florida － City , State Associates Degree : Nursing University of Arkansas － City , State Nursing Publications The Country, Its Culture, Its Children, Eastern European Lecture Series, University of Arkansas, Fort Smith, Fort Smith, AR, Fall 1998 One of Our Own, AIDS in The Work Place, Advinet, Inc., Fort Smith, AR, Spring 1993 Not In My Club, AIDS In the Volunteer Work Force, Boys and Girls Clubs of America Regional Conference, November, 1992, Little Rock, AR One of Our Own,AIDS in the Work Place Fort Smith Public School System, Fort Smith, Arkansas, Spring 1991 One of Our Own,AIDS in the Work Place Alma Public School System, Alma, Arkansas, Spring 1991 Early Detection: The Cure for Beast Cancer, Women's Health Care Series, American Cancer Society, presented in multiple locations, 1991 Worker's Compensation and Managed Care, River Cities Occupational Health Professionals Workshop, Fort Smith, AR, Fall 1990 Stress in the Work Place, Fort Smith Board of Realtors, Fort Smith, AR, December, 1989 Skills ADA, billing, budgeting, business process, call center, consultation, contracts, client, clients, customer satisfaction, customer care, data collection, delivery, Forms, GCP, GLP, GMP, Instructor, insurance, lecturer, legal, litigation, Managing, marketing strategies, network, new product development, Next, presentations, procurement, quality, reporting, Research, risk management, safety, sales, strategy, Strategic, Strategic planning, System design, teaching, Validation Professional Affiliations Certified Disability Analyst and Fellow (ABDA #3718-97) American Board of Disability Analyst Fellow American Board of Forensic Examiners American Board of Forensic Nurses

HEALTHCARE

EXECUTIVE CHEF Executive Profile More than twenty years of progressively responsible experience as a dynamic, resourceful and skilled Executive Chef with a proven success record in both fine dining and catering. Associate of Occupational Studies in Culinary Arts from The Culinary Institute of America. Supervised a staff of 40 to prepare as many as 5,000 meals per day. Highly organized; initiated and coordinated all pastry production for four restaurants and a catering company. Very professional; experienced in developing new food concepts and applications Skill Highlights Multi-operation hospitality management High degree of drive and determination Proven leadership skills Special dietary needs expert Adaptable Staff development talent Core Accomplishments Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.Created and explored new cuisines. Milwaukee Journal Sentinel Carol Deptolla's Top 30 Restaurants of 2011. Professional Experience Executive Chef 11/2014 to Current Company Name City , State Effectively plan and develop menus for the club considering factors such as product availability, food and service cost, marketing conditions and business volume. Ensure the correct preparation and presentation of a consistent level for all food items prepared through production and demonstration. Full accountability and responsibility for all Café/Kitchen operational functions. Additional roles in Ordering, Receiving, Inventory and Loss Prevention. Developed Scratch Pastry Program to produce and distribute from Bristlecones's kitchen to sister clubs. Premium Club Chef 01/2014 to 11/2014 Company Name City , State Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency. Promote positive public relations with guests. Oversaw three fine dining kitchen operations and all aspects of food production to ensure high quality food standards are met on a daily basis. Change menus daily for two outlets and pastry menu for each home stand. Responsible for all non-game day catered events and some game day events. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 03/2013 to 01/2014 Company Name City , State Ensure brand quality, consistency and adherence to standards. Developed sratch menu and implement new items for game stands. Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 06/2012 to 03/2013 Company Name City , State Ordered and controlled inventory. Developed scratch menu and implement daily specials. Introduced new and modified existing recipes. Responsible for all pastry and savory baked goods food costing. Executive Chef 10/2009 to 09/2011 Company Name City , State In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items. Responsible for all pastry production for in- house and retail sale. Develop own methods and recipes to create tasty vegetarian/vegan cuisine. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Developed and held monthly cooking classes for the public. Executive Chef 09/2001 to 09/2003 Company Name City , State Created all menus, oversaw all savory and sweet food production and kitchen staff, ordered and controlled food inventory. Trained all kitchen staff and adhered to company budgets. Developed and held cooking, baking and candy making classes for the public. Executive Chef 06/1998 to 08/2001 Company Name City , State Ordered and controlled inventory. Developed weekly menus and implemented daily specials. Introduced new and modified existing recipes. Worked on all baked goods for retail sale, which included wedding cakes, candies, savory pastries and other baked goods. Executive Pastry Chef 04/1991 to 05/1995 Company Name City , State Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39. Supervised and evaluated staff, implemented budgets, forecasted trends and negotiated prices with vendors. Interacted with health inspectors and other regulators. Ordered and maintained inventory. Oversaw the distribution of product from central location. Education Associate of Occupational Studies : Culinary Arts 1991 The Culinary Institute of America City , State Culinary Arts Skills Budgets, Cooking, Costing, Inventory, Managing, Public Relations, Quality, Retail

CHEF

ACCOUNTANT Summary General accounting procedures ***Accounts Payables * Costing ** Billing & Accounts Receivables * Cash Management * Bank Reconciliation ***Payroll Management * Finalisation of accounts up to Balance Sheet * Accounting Reports Management * Knowledge of L/C Documentation * Admin & Secretarial Skills Competencies Proficient in data entry and management * Ability to maintain a high level of accuracy in preparing and entering financial information * Ability to work fast and in an accurate manner * Good organizational and analytical skills * Ability to learn and adapt quickly to meet changing needs Highlights Sound knowledge of computer accounting programs such as, I-Travel Financials (ERP), MYOB, Tally, QuickBooks, Xpert, Leap Accounting and MS Office applications like Word, Excel, PowerPoint, Outlook and other Internet applications with very good typing speed. Experience Accountant October 2012 to October 2014 Company Name － City A Destination Management Company based in Dubai) Job Description: Handled high volume of payments including internal and external. Reviewed supplier invoices to ensure that all the information appearing on them is accurate and complete and reconciled their statements after sorting queries. Maintained listing of accounts payable. Monitored accounts aging to ensure payments are up to date. Performed day to day processing of payments by cheques, telegraphic transfers, online transfers, etc. and ensured that suppliers are paid within the established time limits in accordance with the company policy. Overseen daily cash and petty cash transactions and tallying of cash every day. Prepared month-end account reconciliations primarily bank, accrual and prepaid accounts and post entries. Ensured the confidentiality and security of all financial files. Other accounting/finance support as and when required by the management. Accountant - Payables / Accounting Clerk April 2011 to October 2012 Company Name － City A boutique law firm that specialises in the Corporate, Property and construction business sectors) Job Description: Accounts Payables - Reviewed invoices to ensure that all the information appearing on them is accurate and complete. Verified that payable transactions comply with financial policies and procedures. Processed transaction reports (aging, payment, etc.) after data entry. Maintained listing of accounts payable. Cash Receipts & Petty Cash Expenses - Managed and controlled cash receipts through proper tracking and ensured that the same is deposited into bank on a daily basis in order to avoid discrepancies. Managed daily petty cash expenses and reconciled the physical cash and advances daily. Bank Reconciliation - Monitored Bank transactions daily to avoid any irregularities and also to ease the bank reconciliation thus by keeping the book balance up-to-date. Accounting Vouchers & Data Entry- Prepared and recorded various vouchers in MYOB software. Month end closing and Financial Reports - Maintained Fixed Assets master and run monthly depreciation, passed closing entries and provided MIS reports (BRS, CFS, Ageing Reports, Commission Statement, etc.). Finalisation of Accounts and Annual Audit - Assisted Finance Manager by preparing relevant B/S and P&L schedules as per auditor's requirements for the Finalization of Accounts and Annual Audit. Secretarial - Provided secretarial & administrative support to the Finance Manager as and when required. Junior Accountant July 2008 to April 2011 Company Name － City A boutique TMT firm set up in the Middle East to cater exclusively for all legal needs of companies or individuals) Job Description: Handled day to day accounts related jobs including but not limited to:- Invoicing - Prepared and sent timely and accurate invoices to clients by email. Recorded invoices in the Leap Accounting Software. Kept track of Clients' Funds in a separate Trust Account. Accounts Receivables - Monitored Receivables regularly and worked with clients and A/R team to increase speed of receivables and prevented interruption of service to clients that lead to an improvement in the financial performance of the company. Managed receivables activities such as cash application, sending follow-up inquiries, negotiating with past due accounts. Worked and resolved customer queries in relation with invoices by communicating with the concerned Fee Earners, participated in weekly credit control meeting with the Managing Partner. Accounts Payables - Verified suppliers' invoices, reconciled statements and arranged timely and accurate processing of payments in accordance with the company's payment strategy, and also arranged advance payments wherever necessary and kept track of it. Statutory Payments - Arranged Funds in Advance from clients to pay the statutory payments related to Trademark/Patent/License Registration/Renewal before the deadline. Payroll - Controlled and updated employee records and processed payroll. Petty Cash - Managed daily cash expenses and verified and tallied physical cash balance. Accounting Vouchers - Prepared, maintained various vouchers and recorded in Leap Accounting software. Financial Reports - Assisted Finance Manager in preparing monthly financial reports. Secretarial - Performed other secretarial duties related to the Accounting Department. Accountant cum Secretary August 2005 to July 2008 Company Name － City A General Trading company dealing in import and export of porcelain, melamine and stainless steel cookware, crockery & computers and computer peripherals) Job Description: Bookkeeping - Performed daily accounting activities and ensured financial transactions are captured in proper accounts in Tally Accounting software. Analyzed and reviewed accounting provisions to ensure expenses are promptly regularized. Maintained General Ledger, Trial Balance, P & L A/c and Balance Sheet. Purchasing and clearance of shipments - Placed local and overseas purchase orders under supervision and coordinated clearance of Import Shipments and arranged payments through cheques, bank transfer, documentary collection, letters of credit, etc. Costing: Ascertained various costs to calculate the sales price of the products. Sales - Actively supported company sales team and coordinated sales details and ensured deliveries were carried out as agreed with customers. Invoicing - Timely preparation and dispatch of invoices and monthly sales analysis as well as sales reports. Cash Management - Managed cash receipts and petty cash expenses. Letter of Credit - Assisted in opening of L/Cs, review and follow up on opened L/Cs. Bank - Monitored bank transactions daily and performed bank reconciliation. Finalisation of Accounts & Annual Audit - Provided monthly and annual Financial Reports to management and liaised with the Auditors. Administration - Provided administrative and secretarial support in order to ensure the effective and efficient office operations. Liaised with Banks, Insurance Agencies, Creditors and Customers as part of day to day operation. Education M.Com (Master of Commerce) University of Kerala India B.Com (Bachelor of Commerce) Mahatma Gandhi University － State , India Certifications Personal Profile Nationality : Indian ******Driving License : UAE Visa Status : Husband's Sponsorship ******Languages known : English, Hindi, Malayalam Availability : Immediate Skills Accounting, Accounting Software, Accounts Payables, accounts payable, Accounts Receivables, accrual, administrative, administrative support, Trial Balance, balance, Balance Sheet, bank reconciliation, Bank Reconciliation, Bookkeeping, book, c, Driving License, Cash Management, closing, computer peripherals, Credit, Clients, Data Entry, email, English, ERP, Finance, Financials, Financial, Fixed Assets, Funds, General Ledger, Hindi, Insurance, Internet applications, Invoicing, Languages, law, legal, letters, Managing, Excel, MS Office applications, office, Outlook, PowerPoint, Word, MIS, MYOB, negotiating, Payroll, policies, Purchasing, QuickBooks, Sales, sales analysis, Secretarial, Sound, strategy, supervision, typing speed, Xpert

ACCOUNTANT

DIRECTOR OF DEVELOPMENT Professional Summary Real Estate / Development / Construction Executive Versatile executive with 38 years experience in the real estate and construction industries possessing a combination of hands on technical experience coupled with strong organizational and leadership skills to manage project teams from concept to completion. Honest and thoughtful style results in loyal teams that work toward a common goal. Strategic thinker and planner with analytical skills and proven aptitude to manage complex and numerous projects and coordinate the efforts of corporate departments, landlords, designers, consultants, and contractors to turn over successful projects. Honest and pragmatic approach to conflict resolution and problem solving. Immense pursuit and tireless effort to produce successful and timely results. Strong real estate aptitude allows for thorough Due Diligence and market analysis, for contract, purchase and lease administration. Commercial and Residential project management - Development - Estimating - Budget Preparation and Implementation - Profit & Loss responsibility - Value Engineering - Cost Control - Team Building - Employee training - Site Selection -- Land Use Entitlement - Permitting - Design and Plan Review - Bidding and Negotiation - Purchase and Lease negotiation - Purchase, Lease and Contract Administration Construction Manager familiar with preparing and negotiating contracts with clients and suppliers. Innovative Construction Manager adept at finding engaging ways to motivate construction teams to exceed expectations and maintain high standards. Skills Work History 05/1999 to Current Director of Development Company Name – City , State Management of multiple projects in Georgia and Florida ranging to 3/4 million square feet annually Management of construction of high end health club facilities ranging to $10 million each Management of a remote corporate office, including budgets ranging to $60 million, 5 employees Management of Construction Managers, designers, consultants, contractors, Landlords Site analysis, purchase and lease negotiation Due Diligence, entitlement processing, permitting Reporting to corporate office and departments, project schedules, progress and coordination of FF&E Led the company for projects completed and cost control Initiated the interior and exterior branding graphics. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Assisted the operations group with warranty service repairs. 06/1996 to 05/1999 Construction Manager Company Name – City , State Management of multiple Motel projects throughout the United States, ranging to $4 million Management of 4 Construction Managers in field operations Management of construction training seminars for employees, designers and contractors Site evaluation, coordination of design, permitting, budgets, negotiation with contractors Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. 12/1992 to 06/1996 Construction Manager Company Name – City , State Management of Landlords and General Contractors in the construction of approximately 45 retail stores per year throughout the Southeastern United States. Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Coordinate with marketing, merchandising and turnover to operations. Reviewed plans and specs during the schematic design of pre-construction. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Oversaw the entire building turnover process, while enhancing communication between all construction management. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. 02/1989 to 12/1992 Construction Superintendent Company Name – City , State Supervised construction and remodel of retail and restaurant projects, ranging $200 thousand - $4 million. Design Craft Properties. 02/1986 to 02/1989 Owner Developer Company Name – City , State Full responsibilities of operating a single family home building company. Successfully completed the development of two multi-unit subdivisions and over 100 single family homes. 06/1983 to 02/1986 Construction Superintendent Company Name – City , State Managed construction and turnover of single family custom homes. Managed construction of commercial office facilities. 10/1980 to 06/1983 Carpenter / Foreman Company Name – City , State Carpenter and Carpenter Foreman on heavy industrial projects in Wyoming, Tennessee and South Carolina. 08/1975 to 10/1980 Draftsman / Field Service Supervisor Company Name – City , State Design and drafting of air structures and dome roofs. Field service to owners in the assembly and erection of air structures and dome roofs. Education 5 1975 BS : Building Construction Design and Technology Eastern Kentucky University - City , State Building Construction Design and Technology Building Construction Trades Certificate Skills assembly, branding, budgets, Carpenter, cost control, drafting, Due Diligence, graphics, marketing, merchandising, office, negotiation, operations Management, progress, Reporting, retail, seminars

CONSTRUCTION

INFORMATION TECHNOLOGY MANAGER Summary Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Highlights Operations management Project tracking  Performance criteria tracking Waterfall framework Scrum methodology Enterprise platforms Salary structure/compensation analysis Calm under pressure Compensation/benefits administration Staff development Client communication Experience Information Technology Manager , 03/2013 to Current Company Name － City , State Managed a four-person local IT team, allocating resources to ongoing projects and enforcing deadlines. Drove business KPIs through rapid iteration of customer-facing product features. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Collaborated with the global team to resolve IT support cases. Build and maintain a staff of five & terminate for cause one employee. Create and audit processes interlocking with other teams, adjust as required. Manage travel and budget for staff on-site visits. Ownership of SaaS customers in North America, Canada and Australia. Defined project deliverables and monitored status of tasks. Executed proof of concept implementations to validate product feasibility. IT Administrator , 06/2011 to 03/2013 Company Name － City , State Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security. Maintained security, backup, and redundancy strategies. Ownership of IT Infrastructure and Client/Server management (Chicago, Houston, Montreal and Sydney). Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Manage North America production data center (SaaS) and disaster recovery applications. Deploy and manage VMware architecture. Monitor and created automatic actions related to hardware and web servers. Engineered IT infrastructure for reliable WAN and LAN connectivity. Active Directory and Group Policy configuration and deployment. Provided client support for production. SQL Administration. Deployed over 30 NEC phones and support for NEC PBX. Responsible for purchasing and product recommendations. Network Administrator , 02/2010 to 05/2011 Company Name － City , State Tested, configured and deployed Windows 7 operating system with Acronis Snap Deploy. Deployed and tested Microsoft Exchange 2010 in VMware. Administered SQL 2005 database to run Dentrix and DEXIS software. Configuration and implementation of Group Policies. Information Technology Consultant , 10/2008 to 05/2011 Company Name － City , State Managed and provided security administrative support for Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, and Northwestern Dental Center. Supported Microsoft Windows 2003, XP, Vista and Mac operating systems. Responsible for purchase decisions to provide the best end point security solutions. Obtained Milestone Advanced Certified Partner for video surveillance. Network Administrator , 10/2008 to 05/2011 Company Name － City , State Installed and configured LAN with Windows XP and Windows Vista clients. Administration of Microsoft Active Directory. Administration of Microsoft Exchange 2003 systems including backup and recovery. Deploy Symantec endpoint security solutions and implemented disaster recovery. Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT. Administration of intranet. Network Administrator , 10/2008 to 12/2009 Company Name － City , State Provided on-site technical support for Windows 2003 and 2008 servers, workstations, laptops, Blackberries, and iPhones. Migrated to Exchange 2007 SCR from Exchange 2003 with PowerShell and DAS. Managed Windows Server 2008 and Windows 7. College of Education Computer Technician , 07/2006 to 06/2008 Company Name － City , State Performed PC and Mac hardware and software configurations. Troubleshot general Novell Client issues. Installed and maintained peripherals. Built images to be used with Symantec Ghost. Education Master of Science : Business Information Technology , 2018 DePaul University － City , State Bachelor of Science : Network and Communications Management , 2009 DeVry University － City , State Skills Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server

INFORMATION-TECHNOLOGY

FINANCE ACCOUNTANT Summary Staff Accountant proficient flexible who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting and successful at managing multiple projects. Consistently meeting deadlines under pressure. Extensive knowledge of Accounting Software and processes. Highlights Accounting operations professional Compliance testing knowledge Managerial aptitude Account reconciliation expert Ethical approach to finance Accounts receivable General ledger accounting skills Accounts payable Financial statement analysis Invoice coding familiarity Analytical reasoning Intuit Quick Books specialist Payroll Budget forecasting expertise Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Researched and resolved billing problems that had been previously missed. Increased compliance for the cash management department by aiding in internal and external audits. Experience Finance Accountant 05/2012 Company Name City , State Monitored new trends and technologies as they applied to audit areas for 23 funds. Worked on collaborated extensively with auditors during preliminary and year-end audit processes for 23 funds. Managed accounting operations for a total of 28 funds, accounting close, account reporting and reconciliations. Received 86 statements, to record, and cash, checks, and over 16,985 vouchers as well as reconciled records of bank transactions. Performed debit, credit and total of 196 accounts on computer spreadsheets/databases, using specialized accounting software. Systematically prepared documents and assembled financial statements for independent auditors.  Guided firm reconciliation, annuity funds, pension funds, annual reporting, and management of investments. Aligned all financial activity with the regulations of the GAAP.  Updated investment records upon funding of investments. Updated confidential employee banking information with accuracy. Maintained accounts receivable for all 23 funds with documentation electronically and on paper. Processed 189 journal entries, 68 online transfers and 2,398 payments. Staff Accountant 01/2011 to 03/2012 Company Name State Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Revised and streamlined inefficient work procedures with automation software. Reduced time and costs and increased efficiency by introducing new accounting procedures. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Accountant 05/2005 to 09/2010 Company Name State Tracked all capital spending against approved capital requests. Thoroughly reviewed financial statements. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Coordinated approval processes of all accounts payable invoices. Rectified escalated accounts payable issues from employees and vendors. Conducted month-end balance sheet reviews and reconciled any variances. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Maintained accounts receivable documentation electronically and on paper. Issued 5 paychecks and over 200 vendors and suppliers on a weekly basis. Corporate Accountant 02/1998 to 11/2004 Company Name City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other department managers. Supervised and trained billing and collection staff. Education Associate of Arts : Business Business Management 1978 Midwest Business College City , State , USA Business Business Management Continuing education courses focusing on the Major Changes within the Accounting Standards. Advanced Financial Accounting, Revenue Recognition, and Specialized Industry GAAP Skills Account reconciliation, Accounting, accounting software, Accounts payable, Accounts receivable, accounts receivable, administrative, approach, automation, balance sheet, bank reconciliations, billing, Budget, credit, databases, debit, documentation, due diligence, finance, Financial Accounting, financial reports, financial statements, Financial statement analysis, forecasting, funds, general ledger, General ledger accounting, investments, Managerial, meetings, Payroll, processes, coding, Quick Books, reporting, Revenue Recognition, spreadsheets, year-end

FINANCE

FREELANCE WEBSITE DESIGNER Summary Marine Corps trained leader and business development specialist. With an extensive background in many facets throughout the operational side of a business, I always seek out ways to assist and improve my teams training and overall performance. I have in 12+ years of experience in website development, internet research and seo, 4 years experience in purchasing, training, and supply chain control for the military, 15+ years in b2b/b2c sales, business loan brokering, and real estate investment training. I bring with me an impeccable work ethic, thanks to my time in the Marines, to ensure an exemplary outcome to all goals that my position requires. Experience Company Name City , State Freelance Website Designer 09/2012 to Current Specialized in cold calls to business owners looking for a web designer or online marketing manager for their businesses online presence and marketing necessities. Focused on sales for websites, and website development, logo designs, and online marketing services/materials on a remote independent contractor for hire basis. Cross selling of widget applications and installation assistance for current and newly designed websites, with tracking links for lead development and follow up. Sales and creation of ads, back links, marketing promotions on sites such as Twitter, Facebook, and Foursquare, and consistently generating new ideas to ensure above average marketing results. Over 10 years experience with internet based web designing, marketing, SEO, PPC, social media networks, and analytic research, as well online presentations, web research, email response handling and customer support. Company Name City , State Account Manager 08/2013 to 05/2014 Contacted Prime Military Defense Contractors, Contract Managers, Small Business Liaison Officers, Purchasing Managers, and Buyers on a daily basis. B2B development calls at an average of 150 outbound calls a day. Obtained Request for Quotes, Bids, and Information requirements for the procurement of capacitors, electronic components, semi conductors, hard to find parts, and commercial off the shelf items. Created and sent out mass marketing campaigns via email, social media, LinkedIn, and newsletter distribution. Developed ongoing business ­ supplier relationships on a daily basis for the securing of future requirements. Signed the company up on a daily basis with 10 new supplier diversity portals for automated submissions and receipt of requirements. Company Name City , State Owner / Senior Business Consultant 04/2006 to 09/2012 Responsible for lead development through self generation of internet marketing campaigns, b2b cold calls, relationship development, live networking and referrals from sales. Reviewing of business credit standings and personal credit reports, as well as additional financial documents in order to properly obtain lines of credit for the businesses needs. Created professional relationships with lending institutions in order to accelerate the processing of the applications in a swift and efficient manner. Utilized proper demographic research in order to establish a target market for the promotions that certain financial institutions we lending for. Established a working network of lenders and brokers for lending submission through internet applications. Follow up calls for renewing loans and cross selling of additional products for the continuing relationship with current and past business owners and clients. Company Name City , State Senior Investment Advisor 11/2002 to 04/2007 Called current client list daily for cross sale of additional education training programs and collecting on current program balances. Selling additional trainings for students looking to advance their education, Sales for my department (9 sales reps) reached over $8.4 million in 2006. Collection responsibilities for outstanding balances owed on unpaid tuition's, Collections for my department (9 reps) in 2006 reached over $32 million. Traveled extensively to for presenting materials to students of higher level trainings in order to ensure up sells from current training and membership programs. Advising on all aspects of investment deals such as foreclosure, wholesale, lease options, owner financed, rentals, mobile homes, land development, for sale by owners, new construction, and rehabs. Fiscal Chief / NCOIC. Company Name City , State NCOIC 01/1997 to 01/2001 Training and development of future NCO's (Non Commissioned Officers) as well as assisting in the physical and professional trainings of all Marines within my unit. Negotiated prices, quantities, deliveries, and payments of merchandise from vendors on a worldwide scale. Prepared and presented daily, weekly, and monthly budgeting and accounting reports. Utilized various methods of payment for materials and services in order to accomplish tasks in a timely and cost effective manner. Resolved wide range of customer problems, applying diplomacy and assertiveness to fee and budget discrepancies. Management of SABRS (Standards Account Budgeting Reports System) Contract procurement of $350k annually. Provided logistic support for the squadrons on an international level. Pricing and cost analysis in the purchasing for the military requirements and mission accomplishment based on approved budget restrictions. Responsible for inventory tracking and materials accountability using electronic spreadsheets - (CMR - Consolidated Memorandum Receipts.) Education Associate of Science 2001 United States Marine Corps , City , State High School Diploma 1993 Cypress Lake High School , City , State Achievements Associates Degree with 2yrs credit towards Bachelors Degree Honorable Discharge Certificate of Commendation (3) Good Conduct Medal (1) Letter of Recognition (2) Meritorious Promotion (1) NCO of the Qtr for MAG 26. (1) Letter of Recommendation (1) Skills Accounting, bookkeeping, budget development, content development, customer service, database creation and maintenance, employee training, Microsoft Office, SalesForce, Zoho, Outlook, online networking.

DESIGNER

RECRUITER, TAX EXEMPT MARKETS Professional Summary Experienced recruitment professional driven by a passion for uncovering top talent, seeking to join a forward-thinking organization in a challenging, dynamic leadership role. Core Qualifications Cold calling Passive sourcing Full cycle recruitment Project management Relationship managment CRM and ATS systems Budget planning and management Team management Implementation of new ideas/service Salary/Pay negotiation Experience Company Name January 2015 to Current Recruiter, Tax Exempt Markets City , State Launched and implemented innovative and efficient recruitment efforts for Fortune 500 financial services firm within niche market segment, successfully managing relationships with 26 RVPs and 4 SVPs. Spearheaded new recruitment efforts within our Retirement Advisory Distribution channel, becoming 1st dedicated recruiting partner Increased new licensed financial advisor hires from 31 in 2014 to 75 in 2015, hitting 116% of goal Efficiently manage a minimal recruiting budget, averaging a cost per hire of $320 in 2015 Effectively maintain positive relationships with each divisional RVP, managing expectations on their hiring needs and forecasting for future opportunities Implement new recruitment tools, resources, and tracking systems in order to uncover passive and active candidates Member of Retirement Advisory Distribution Senior Leadership huddles, offering recruitment strategies and territories of opportunity to Executive leaders Company Name May 2011 to January 2015 Project Manager - Healthcare City , State Managed enterprise client relationships throughout high-value candidate recruitment projects, efficiently allocating human and capital resources to achieve success for client and agency. Served as face of program to client while creating, launching, and monitoring favorable sourcing strategy to maximize client's ROI Successfully utilized various recruitment and networking sources and tactics to uncover qualified talent Conducted client kick-off calls to gather critical information required to plan successful campaigns Led and managed team of Talent Strategists and Virtual Screeners Closed $400,000 in revenue in 2013, and over $600,000 in 2014 Responsible for over $150,000 in repeat revenue in 2013, and $250,000 in 2014 Collaborated with internal sales leadership as a member of the Pricing Team to forecast demand, resources required, and estimated outcome, allowing sales teams to set achievable client expectations and success metrics Utilized various recruitment methods to source qualified talent, including niche sites, association sites, resume databases, social media, and passive sourcing Winner of multiple quarter-long contests, including repeat revenue, customer satisfaction scores, and sales satisfaction scores Recognized as Project Manager of the Quarter for Q1 of 2012. Company Name January 2010 to May 2011 Senior Healthcare Recruiter City , State Created long-lasting, profitable relationships with clients while hiring and managing a healthcare staff of over 90 licensed professionals. Generated new business by prospecting hot leads, cold calls, and referrals. Led team in generating a 487% increase in annual net income in 2010 and a 600% increase in 2011 Effectively cold called and recruited an average of 30 medical professionals per day, surpassing daily quotas Conducted in-person sales calls and cold visits to major healthcare centers in Chicago and surrounding areas Successfully negotiated mutually beneficial client rates and employee wages Effectively hired and placed top 8 grossing external employees, amassing over $250,000 in sales Recruited and placed 2 medical professionals into direct hire positions, adding $16,500 to bottom line Implemented contests and events to creatively engage with clients, resulting in increased activity Ensured adherence to Joint Commission standards for compliance and credentialing in all employees and clients Selected among all Senior Recruiters in District to construct business plan to re-open Milwaukee Staffing office Top Performer at R2 Professional Recruiter training. Company Name August 2007 to January 2010 Assistant Supervisor/Head Bartender City , State Company Name July 2006 to August 2008 Key Hourly Manager City , State Education Lewis University May 2009 Bachelors of Science : Business Administration City , State Business Administration Skills agency, budget, business plan, client, clients, customer satisfaction, databases, financial, financial advisor, forecasting, hiring, Leadership, managing, market, office, enterprise, networking, Pricing, recruiting, recruitment, Recruiter, sales, sourcing strategy, Staffing

HEALTHCARE

FREELANCE DESIGNER Summary Multi-disciplinary designer with a strong marketing and entrepreneurial background. Experienced in leading design projects from start to finish, on time, on budget and with excellent quality. Seeking a creative position working with a top interior designer. Highlights Overall business operations Graphic design Project management Client, vendor & contractor relations Marketing & branding Trend analysis & market research Space planning Traditional fine art skills Computer drafting Design proposals & presentations Product sourcing, orders & invoicing Budget management Highlights Excellent time management skills Enthusiastic team player Quick learner Adept multi-tasker Energetic self starter Resourceful Conceptual thinker Customer-oriented Flexible Meticulous attention to detail Traditional fine art skills Proficient in Spanish Professional and mature Conceptual & schematic design skills Strategic thinker Deadline-driven Skills Advanced Adobe CS6, Illustrator, Photoshop Familiar with AutoCAD, Studio Designer, InDesign, with goals to learn SketchUp and Revit in near future. Accomplishments Founded an artisan wine brand with no previous wine industry experience Winner of 2012 "Rising Star" Award from NAWBO - National Association of Women Business Owners Spearheaded interior design, space planning, and installation for two successful Eco Chateau Wellness Spas Conceived brand name and visual concept behind Eco Chateau, a French inspired eco-friendly wellness spa Produced, secured sponsors, and organized a premier art show featuring 25 of LA's best artists at the legendary Sound City Recording Studios, which was attended by over 300 people, and featured in Huffington Post Japan, Juxtapoz, and LA Weekly. (soundandvisionartshow.com) Designed ecommerce websites and all marketing collateral for art show and wine brand Directed multiple creative projects and photoshoots for clients Scored in 99th percent tile on Johnson O Conner Research Foundation Aptitudes test in memory for design, ability to generate new ideas, and clerical speed/accuracy Presented in front of audiences of 200+, organized tradeshow booths in Germany, managed marketing budgets for a $50M company, managed portfolio of professional athletes and media VIPs Experience 04/2012 - Current Company Name － City , State Freelance Designer "Oh, Marie Fox. Everything she touches turns to amazing. Whether she is putting her brain to work thinking up some original and dazzling content, or putting her hands to work and creating something mind-blowingly beautiful, she always gives 100%, which is approximately 10% more than most people's 100%." - Nichole M, Founder of Sash Bag   Launched freelance design business specializing in graphic design, interiors, logos, website makeovers, business name generation and marketing. Hired to spearhead interior design of two successful Eco Chateau wellness spas (opened 2012 & 2014) Developed winning design proposal for unique women's fitness club, while competing against 10 other designers, including the designer of Equinox gym. 11/2009 - Current Company Name － City , State Founder Imagined and launched design-driven wine brand with innovative marketing concept Identified unique market opportunity and positioned the company to fulfill unmet niche in personalized gifting Successfully navigated all startup stages of product development: crafted business plan, analyzed competitors, researched target markets, setup LLC, obtained all necessary business and alcohol licenses, vetted suppliers, sourced wine, conducted qualitative research tastings, calculated pricing model and profit margins, developed sales channel and marketing strategies Built website, designed and wrote custom content for all marketing collateral, social media and blog Hosted over 50 wine events, exported wine to China. Featured on two of the largest packaging design websites (dieline.com, lovelypackage.com), KUSI Channel 5 TV, 102.1 KPRi Radio, Formes de Luxe French luxury packaging magazine, World Packaging News, Cool Hunting project, Trendhunter, Trendera, and more 09/2007 - 10/2009 Company Name － City , State Marketing Manager & Sportswear Product Line Manager Planned several large scale events, delivered presentations to audiences of 200+, oversaw marketing budgets for a $50 Million dollar brand, managed portfolio of professional athletes and media VIPs Collaborated with cross functional departments to build and execute long-term brand and product marketing plans Designed, organized, and managed several large scale consumer events, along with all tradeshow marketing initiatives and product logistics Initiated Thor's first online demographic survey for consumers and sales force. Compiled, analyzed, and suggested initiatives based on 1,800 consumer and 200 sales rep responses Constructed detailed and insightful product positioning Competitive Landscape, which was referenced and applauded by the General Manager, Sales Director, Creative Director, Product Designers, and Product Developers Appointed as key contact person with PR agency and media. Initiated weekly press release topics and assisted media with all product needs. Consistently received press in over 14 publications Directed product launch video with athlete Chad Reed which was featured on several major motocross websites Coordinated all web content for fall catalog launch; streamlined content with advertising and sales campaign to create consistent and unified brand message Developed new point of purchase displays, such as signage, goggle racks, window decals, and ceiling hangings Created new sales program with improved visual aesthetics and functionality Analyzed sportswear sales trends and feedback to develop new product line strategies Styled and directed athletes and models during photo shoot. Recognized as Thor's best sportswear catalog to date by General Manager and Sales Reps Education 2005 University of Wisconsin, Madison BBA : International Business / Marketing, Minor in Spanish

DESIGNER

PERSONAL TRAINER Summary Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional with extensive knowledge of the supplement industry, including current trends. Enjoys helping customers find the new and exciting products. Experience Personal Trainer Jun 2010 to Current Company Name － City , State WBFF Pro Sponsored Athlete Healthy lifestyle, nutrition, and fitness guest expert on WEOA 98.5 Evansville radio, with 15,000+ listeners Work with personal healthy lifestyle and training clients to determine overall health, nutrition, and fitness goals, then tailor workout and nutrition programs to help clients meet goals Develop personal brand and do client outreach using social media and online tools such as Instagram, Facebook, Google+, etc. Coordinated & lead pre-sales and opening, with a total of 1,000+ members signed on or before opening day Consistently provided excellent customer service and assisted in account management for 15,000+ members Recruited, hired and trained a staff of 20 full-time and part-time employees to provide excellent customer service to 15,000+ members Maintained the overall operations of the facility including maintenance, cleaning staff, and inventory Responsible for completing payroll, scheduling and reporting to corporate office Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Exceeded company objectives with Sales. Hired and trained 90% of staff. Trained, coached and mentored staff to ensure smooth adoption of new program. Planned and led three training sessions to promote sales team professional development and sales goal reinforcement. Entered numerical data into databases in a timely and accurate manner. Obtained scanned records and uploaded them into the database. Scanned documentation and entered into the database. Reviewed and updated client correspondence files and scheduling database. Maintained daily bookkeeping report. Led the creation of recruiting plans for all open positions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Screened all applicants based on theirTrained new sales associates Trained new sales associates each quarter. Alerted customers to upcoming sales events and promotions. Cleaned and organized the store, including the checkout desk and displays. Stocked and replenished merchandise according to store merchandising layouts. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store's positive culture. Followed merchandising guidelines to present visually appealing displays. Answered customer telephone calls promptly and in an appropriate manner. Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client. Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form. Helped clients to reach their goals through consistent motivation, education, and accountability. * Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client * Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form * Helped clients to reach their goals through consistent motivation, education, and accountability Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client Responsible for new client outreach and retention Accomplishments 1st Place, Muscle Model - WBFF Amateur Las Vegas World Championships 2014 (which led to earned PRO card) Fitness Manager Mar 2015 to Mar 2015 Company Name － City , State Team Leader Tracking Sales Help and Development in Training Programs Manage 16 Personal trainers Oversee All Operations on the floor/group training Conducted weekly Training Meetings Schedule Client appointments Front Desk customer service Prepare weekly Reports Education High School Diploma , buisness southern indiana － City , State , united states some college/ Coursework in Business, Management and Communications/ Strategic Leadership course. Certifications CPR International Fitness Professional Associate Certified - Weight Lifting, Kickboxing, and Aerobics Any other certifications? Current Personal Training Insurance through Thomco Insurance Skills Clients, Training, Customer Service, Operations, Receptionist, Retail Sales, Sales, Account Management, And Sales, Bookkeeping, Cash, Cash Register, Closing, Correspondence, Credit, Credit Card, Customer Relations, Database, Databases, Documentation, Increase, Instructor, Inventory, Maintenance, Merchandising, New Sales, Of Sale, Payroll, Point Of Sale, Promote Sales, Recruiting, Sales And, Sales Associates, Sales Events, Sales Team, Satisfaction, Scheduling, Telephone, With Sales, Associate, CPR, Front Desk, Training Programs

FITNESS

BUSINESS DEVELOPMENT Summary Results-driven and highly skilled (business development)account manager and marketing professional with over 10 years of experience developing and executing customized account plans to increase sales volume, market share, and relevance in the marketplace. Provide strategic value to customers including leveraging trends in customer industries/marketplaces to shape solutions and approaches driving overall business development. Open and clear communicator with demonstrated strategic vision and disciplined execution. Highlights Relationship Building Networking Sales/Market Analysis Strategic Planning Adept at Closing Sales Budget Development Business Development  Account Management Analytical Problem Solver Profit Optimization Cost Efficiency Training and Development Accomplishments Grown sales revenue 85% in a depressed oil and gas market, consistently exceeding sales goals. (SunnySide Supply) Personally responsible for 100% of Erect-A-Step sales and 40% of overall company sales. (SunnySide Supply) Handle the highest volume/revenue accounts in assigned territory. (SunnySide Supply) Have obtained promotions and management opportunities faster than expected by employer. (SunnySide Supply and Davison) Won award for "Rookie Sales Director of the Year." (Davison) Consistently exceed sales quotas and always in the top 10% of the sales team. (Davison) Successfully expanded account base from 2 to more than 50 accounts. (Amore Limousines/Morgan Coach) Led sales team to grow revenue from $50,000 to $1.3 million in 6 years. (Amore Limousines/Morgan Coach) Education Bachelor of Science : Marketing and Legal Studies in Business , 2006 Duquesne University － City , State Experience Business Development September 2014 to Current Company Name － City , State Responsible for overall company branding and marketing at trade shows and industry organizations.  Business Development role responsible for obtaining new customers and building current customer base to increase sales revenue across all product lines throughout the company. Manager of premium product line called Erect-A-Step, covering the Northeast as a service territory. Grown Erect-A-Step sales revenue 85% in a depressed oil and gas market. Build strong relationships with new and current customers. Operate as a stand alone business within SunnySide Supply, therefore responsible for day to day operations, which includes: prospecting, customer contact, qualifying customers, presentations/demos, quoting, sales, follow-up, inventory management, and logistics. Perform field measurements to determine customer needs. Design/Configure platforms and crossovers per customer needs to meet OSHA regulations. Evaluate/Forecast customer revenue potential. Manage and direct inside Erect-A-Step team. Director of New Products March 2013 to August 2014 Company Name － City , State Create strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales. Maximize operational efficiency by coaching staff on various customer service initiatives. Maintain friendly and professional customer interactions. Emphasize product features based on analysis of customers' needs. Make an average of 75 calls/appointments per day to grow and maintain customer base. Very strong at building rapport and a bond with clients to increase sales and volume. Earned an elevated position as a "Statistical Tracker." Compile and report sales statistics as requested by management to maximize sales efforts of the team. Collaborate with colleagues to exchange selling strategies and marketing information. Respond to all customer inquiries in a timely manner. Director of Sales and Marketing/Business Development Manager May 2006 to March 2013 Company Name － City , State Created sales and revenue-generating opportunities in new markets to improve the bottom line. Developed strategies to position the business to shape and capitalize on emerging customer and market needs. Identified and solved complex problems that impacted sales management and the direction of the business. Cultivated strong professional relationships with industry partners by creating focused campaigns to drive long-term business development. Developed and implemented strategic marketing plans for the business. Launched a thriving transportation service, building revenue from $50K to over $300K in the first three years and a minimum 15% increase in revenue each year after. Oversaw front-office operations and provided superior customer service. Built a clientèle supported by 30% referral business which resulted in daily interaction with current and prospective clients. Managed all aspects of day-to-day operations as a multi-site manager of Amore Limousines, Morgan Coach & Tours, LLC, and 2 Sisters Travel, Inc. Finances: accounts payable/receivable, invoicing, forecasting, budgeting, and sales strategy. Managed/supervised a total of 26 employees. Facility rental/maintenance. Authored professional correspondence to customers and vendors. Created special promotions, wrote/designed print and outdoor advertising, created campaigns for trade shows, and coordinated all media buying. Prepared reports for sales, expenses, and maintenance ensuring full compliance with company, federal, and state requirements and tight deadlines. Concentrated on acquiring university and corporate contracts. Won 8 university and 43 corporate contracts over many competitors. Increased client base resulting from secured contracts. Business Development Associate January 2003 to May 2006 Company Name － City , State Developed and implemented cold calling strategies to increase client base. Identified market trends to maximize revenue. Focused on customer retention to maintain market share. Built long-term client relationships to position the business for growth. Leadership Roles Member of Board of Directors, The Consortium for Public Education, 2010-Present. Ongoing Community Service Initiatives Student of the Month Program, Turner Elementary School, 2004-Present. Created and operate the Student of the Month Program. Monthly "limo lunches" are donated for the Student of the Month program. Read-A-Thon Program, Evergreen Elementary School, 2007-Present. Created and operate the Read-A-Thon program. Quarterly "limo lunches" are donated for the students that read the most books in each contest period.

BUSINESS-DEVELOPMENT

TEACHER Summary Dedicated teaching and counseling educator with 17 of experience. I have successfully taught English to students, both children and adults,  that were new to the country as well as helped and supported them as they  assimilated to the US school system and culture. I have also successfully implemented an IB and a regular Spanish curriculum to Middle and High School students with different levels of language proficiency. During my career, I have implemented  the Alweus Bullying Prevention Program, served in LPAC Committees and Student Assistance Programs, administered TELPAS Online Assessments and collaborated with other educators as a TELPAS trainer.  Core Qualifications MA Education Counseling Certification Counseling Internship in Elementary School and juvenile correctional facility High School Spanish endorsement Bilingual Endorsement  IB curriculum training  Professional Experience January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Served in the LPAC Committee for the District's US new comers. Kindergarten: Developed and implemented lessons for a LEP population of students. January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Kindergarten: Developed and implemented lessons for a LEP population of students. August 1997 to August 1999 Company Name City , State Teacher Valley View ISD Kindergarten: Developed and implemented lessons for a LEP population of students in an under developed area. Implemented modifications for autistic students. Education and Training 2002 University of Texas pan American City , State Guidance and Counseling 1996 University of Texas pan American City , State Psychology Bachelor of Arts Certifications 2002 Texas School Counselor (grades PK-12) 2004 Secondary Spanish (grades 6-12) 1998 Bilingual/ESL- Spanish (grades PK-6) Skills  Counselor, academic, native Spanish speaker, Leadership, Workshops, goal setting and implementation, effectively work with parents, time management.

TEACHER

FACULTY, CLINICAL INSTRUCTOR, & CLINICAL COORDINATOR Summary Doctorate-prepared registered nurse and medical author with extensive clinical experience, excellent physical assessment skills, proven strength in teaching, and a passion for health education.  Specialized training in pediatric primary care, chronic disease management, sports medicine, nutrition, pediatric cardiology, and mental wellness.  Excels at presenting health & medical education, and program management. Professional Highlights Implemented a sustainable quality improvement program within Orland Park School District 135's Physical Education curriculum, impacting over 4800 students grades K-8 Revised a Rush University graduate nursing course curriculum improving online discussion & critical thinking techniques in accordance with national Quality Matters Standards  & Competencies for Nursing Education Designed course curriculum, including exam design and evaluation, within university graduate level nursing programs  Currently establishing Medical Advisory Board within Orland Park Township, coordinating with University of Chicago and local community stakeholders to provide health services and education programs to district students and athletes Played a major role as medical liaison in medical sales venues educating MDs, surgeons, APNs, RNs, and surgical staff while maintaining business benchmarks and quotas  Successful author & editor in preparing medical manuscripts, proposals, and policies for publication submission Effective presenter with ability to convey complex concepts to a variety of audiences and identification of training needs Managed several projects with budget limitations, as well as securing funding  Experienced in research, data analysis, and  documentation of health conditions & treatment topics, public health issues, & student safety Supported school district staff & community education on physical, cultural, and socioeconomic diversity of student population Experience Company Name City , State Faculty, Clinical Instructor, & Clinical Coordinator 05/2016 to Current Responsible for course lecture, and leadership of clinical instructors within the Master's Entry Nursing Program (MENP) Designed and provided evidence-based information achieving course objectives as required through university program protocol and the national guidelines of competencies for registered nurses Partnered with Clinical Simulation Manager to develop, implement, and evaluate clinical scenarios within the simulation laboratory environment to optimize student learning outcomes Coordinated directly with Medical Education Department personnel to augment the clinical rotation experience with hands-on and observation opportunities for students ​​ ​ Company Name City , State School Nurse 08/2011 to Current Demonstrates advance skills in the nursing process of physical assessment, implementation, and evaluation with students and staff Attention to cultural diversity within the health care setting and its effect on care delivery & treatment management Serves as a strategic partner providing school wide proactive direction & training for health and emergency action plans Provides management, recommendation, and consulting services to administrative leadership team on individual student medical status and needs according to state and federal regulations to ensure academic success Excellent skills in finalizing and disseminating medical review data  Administers vision and hearing screenings and addresses results with referral resources as contracted with district partnerships and the Illinois Department of Public Health Successfully initiates and manages projects involving teen student volunteers for community service learning in accordance with high school department policies Assures strict adherence to Illinois standards of the Professional School Nurse Practice Act, Illinois School District 135 Board of Education policies, protocol, and procedures regarding student-patient care, safety, data collection, and confidentiality ​​ Company Name City , State Clinical Specialist 09/2009 to 09/2011 Provided contractual clinical services to a global medical device company specializing in design, development, and commercializing complex spine and minimally invasive spine technologies and operative techniques. Demonstrated product knowledge expertise, timely troubleshooting, and direct product evaluations of spinal implants, instrumentation, and biologic products involving motion preservation, annular repair, and nucleus replacement. Educated MDs, APNs, RNs, and surgical staff on proper use and maintenance of products, requiring 90% of time spent within operation room environments ​​ Company Name City , State Nurse Clinician II (RN) 05/1994 to 02/2010 Specialized in Pediatric Intensive Care Unit & Pediatric Surgical Heart Unit. Responsible for the complete nursing process of critically ill or injured patients in a Level I Trauma Unit and pre and post-surgical patients in Pediatric Cardiac Surgical Unit. Extensively trained to deliver the most sophisticated level of treatment and surgical expertise in Trauma, Complex Pediatric Cardiac Surgery, Neonatal, and General Pediatrics. Successfully performed extensive RN role within cardiology specialty, exhibiting expertise in clinical anatomy and physiology, thorough understanding of surgical interventions and corrective procedures, while encompassing professional and compassionate patient care ​​ Education Doctorate in Nursing Practice : Pediatric Primary Care 2016 Rush University , City , State Associate of Applied Science : Nursing Richard J. Daley College , City , State Bachelor of Science : Nutrition Northern Illinois University , City , State Minor in Journalism Licensure & Certification Registered Nurse (1994) Nationally Certified School Nurse, National Board for Certification of School Nurses (2017) Designation for Individualized Education Program (IEP) privileges, Illinois State Board of Education (2017) Professional Presentations Evaluation of School District Implementation of the Knee Injury Prevention Program, Rush University Polycystic Ovarian Syndrome in Adolescent Females, Rush University Medical Center Female Athlete Triad, Sports Medicine Conference, Illinois School District 230 Quality Matters Concepts in Online Higher Education Course Delivery, Rush University Fostering Debate in Online Courses, Rush University Scholarship Wrist Pain in Gymnasts: A Review of Common Overuse Wrist Pathology in the Gymnastics Athlete, Current Sports Medicine Reports (2016), official journal of the American College of Sports Medicine Evaluation of School District Implementation of the Knee Injury Prevention Program, submitted to Sports Health (2016) “Nurses making an impact: Reducing school athlete injuries.”  Chicago Tribune (2016) http://www.chicagotribune.com/brandpublishing/nursing-in-action/ct-nurses-making-an-impact-reducing-school-athlete-injuries-20160720-story.html Affiliations Illinois High School Association Illinois Association of School Nurses, member American Diabetes Association, Teen Adventure Camp, Illinois Chicago Marathon Medical Staff Special Olympics Medical Staff Society of Children's Book Writers and Illustrators

ADVOCATE

PROJECT(S) MANAGER Professional Overview A Medical Anthropologist who is driven by a fundamental interest in human health and welfare from a sociocultural perspective. Ms. Kazaryan is prepared to use her strong research and project management skills to develop, implement, evaluate, direct, and monitor public service projects for the protection and security of human subjects. Core Qualifications Project Management, Compliance, Monitoring and Evaluation, Quality Management and Assurance, Program Planning/Development/Implementation (Technical and Non-Technical), Report Writing and Presentation, & Public Speaking Qualitative/Quantitative Mixed Method Research/Analysis/Consultation, Ethnography, Interviews and Interactional Analysis, Literature Review and Content Analysis, Fieldwork, Health, Welfare, Culture, Society, Migration, & Diaspora Education Master of Science & Philosophy , Medical Anthropology 2015 University of Oxford - City , State , UK *Scholarship by the Luys Foundation of Armenia* Advisor: Elisabeth Hsu, University of Oxford, Medical Anthropology Professor and Fellow of Green Templeton College, Oxford Bachelor of Arts , Anthropology 2012 University of California, Berkeley - City , State , USA *Academic Honors in Anthropology, Distinction in General Scholarship* Advisor: Aihwa Ong, UC Berkeley Department of Anthropology Reader: Santoukht Mikaelian, UC Berkeley Department of Slavic Languages and Literatures Associate of Arts , Honors General Education 2010 Glendale Community College - City , State , USA *Academic and Dean's Honor Roll* Advisor: Michael Harnett, GCC Scholars Program Director Experience Project(s) Manager Jan 2015 to Current Company Name - City , State Within the first few weeks, produced the company Disaster Recovery/Business Continuity Plan in coordination with the Pharmacy Manager and the Pharmacist in Charge. Currently manage monitoring and evaluation activities within all pharmacy departments via [review of] internal audits. Ensure compliance with all applicable state and federal standards as outlined by the National Association of Boards of Pharmacy (NABP). Supervise the current Compliance Officer in order to accomplish Verified Internet Pharmacy Practice Sites (VIPPS) accreditation. Deal with all public relations matters. Goal is to create not only an ethical, compliant, and safe working environment, but also ensure the same integrity is represented in the healthcare services provided. Consultant Sep 2015 to Dec 2015 Company Name - City , State Provided methodological training directly to the Monitoring and Evaluation Department. This included lessons in ethnography, interactional analysis, content analysis, grounded theory, open ended interviews, and systematic review of research literature. Actively participated in a number of private consultations, public conferences, and key cooperation workshops with delegates from the World Health Organization (WHO), The World Trade Organization (WTO), The World Bank, The Food and Agriculture Organizations of the United Nations (FAO), and all Eurasian Economic Union (EEU) nation states and their respective ministries from the health and agriculture sectors. Compliance Officer Sep 2012 to Aug 2013 Company Name - City , State Designed a comprehensive policy and procedure company manual for employees, patients, and shareholders. Reviewed patient-pharmacist consultations, internal audits, and dealt with all compliance and ethics related issues. Accomplished accreditation by the Utilization Review Accreditation Commission (URAC) for the company. Built strategic pharmaceutical alliances resulting in signed contracts with major drug manufacturingcompanies to allow for the dispensing of new and/or limited distribution cancer treatments. Licensed the pharmacy in 24 U.S. states outside of the state of California. Collections Management Assistant Aug 2011 to Jun 2012 Company Name - City , State Served as right hand assistant to the Manager of the Collections Department at UC Berkeley's Museum of Anthropology. Supervised researchers, students, interns, and volunteers regularly as they worked with valuable and fragile artifacts, including human skeletal remains. Organized the collection inventory, conducted database entry for all Oceania artifacts, and reviewed system entries by working interns and volunteers. Recruitment Intern Sep 2010 to Jun 2011 Company Name - City , State Contributed to overall campus recruiting strategy, planned campus events, held public speaking events, assisted in publicizing upcoming events, consulted and maintained the confidentiality of student applicants, answered inquiries, collated reports, filed recruitment information, saved and transferred all documents and correspondence in a sound manner. Leadership Cultural Affairs Representative of Sweden (2015): Model United Nations, UN Armenia Mentoring Associate & Translator (2015): Luys Foundation Headquarters, Armenia Welfare Officer (2014-2015): Oxford University Student Union, University of Oxford Social Media Director (2012-2013): Human Health Project Vice-President (2011-2012): Armenian Students Association, UC Berkeley Vice-President (2009-2010): Scholars Program, Glendale Community College Volunteer (Annual/Temporary): Armenia Fund, St. Joseph Hospital Maternity Department, Los Feliz Small Animal Hospital Skills Microsoft Word, Excel, PowerPoint, Office, Outlook, R-Studio Time Management and Strategic Goal Setting Critical Thinking and Problem Solving Interviews, Participant Observation, Surveys, Questionnaires Sociocultural Perceptiveness, Public Speaking, and Recruiting Organized, Determined, Professional, Personable, and Adaptable Languages & Interests Armenian and English - Fluent Reading, Writing, and Speaking Research, Policy, Ethics, Global/Local Health, Bio/Ethnomedicine, Human Rights, Welfare, Culture, Society, Disability, Politics, Philosophy, Advocacy, Access Publications Kazaryan, A. (2015) "Mezabujutyun: The Medicinal Uses of Urine Among Armenians in Diaspora" University of Oxford Kazaryan, A. (2012) "Armenian Americans: Ethnic Invisibility and Double Consciousness in Diaspora" University of California, Berkeley Kazaryan, A. (2010) "Neolithic Çatalhöyük: The Origins of Culture" Glendale Community College, Bay Honors Research Consortium Professional References Elisabeth Hsu , Professor of Medical Anthropology at the University of Oxford: +44.1865.274624, [email protected] Avetis Minasyan , CEO and President at TNH Specialty Pharmacy: +1.818.988.1288, [email protected] Leslie Freund , Collections Manager at Phoebe A. Hearst Museum of Anthropology: +1.510.642.3682, [email protected] Aihwa Ong , Professor of Anthropology at UC Berkeley: +1.510.642.3392, [email protected]

AGRICULTURE