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information technology specialist infosec summary retired information assurance systems security certification specialist responsible managing monitoring information systems network security information systems security programs support information securityinformation assurance mission us army medical command defense health agency also served clerk typist secretary highlights selfdirected resultsoriented time management strong interpersonal skills dedicated team player labor relations accomplishments increased office organization developing efficient filing system customer database protocols experience information technology specialist infosec 012012 112015 company name city state interpreted scan results implemented corrective action prepared reports findings support network infrastructure worked coordination army cyber command regional computer emergency response army cyber rcert support computer networks attacks cna computer network defense cnd efforts chief steward 012000 012012 company name city state defended interest federal employees fort sam houston tx assigned cases stewards based skill sets managed receptionist area including greeting visitors responding telephone inperson requests information prepared employees rebuttal grievances organized files developed spreadsheets faxed reports scanned documents participated arbitrations mediations alternate dispute resolutions education associate science business administration 1980 richard bland college city state business administration skills excellent attention detail fast learner ability work pressure excellent problemsolving abilities | INFORMATION-TECHNOLOGY |
fitness consultant experience 092013 032014 fitness consultant company name city state conducted tours gave wellness advice help every person change lives also outside marketing help drive business conducted calls prospective members 082012 052013 daepspecial educationcoach company name city state taught daep disciplinary alternative educational program also worked special education wings middle elementary schools autism syndrome children also coached football basketball conducted strength conditioning programs middle school high school athletes 082009 052012 pespecial educationcoach company name city state taught three pe classes middle school also taught content mastery programs help children disabilities also worked special educational settings elementary high school levels also coached football basketball baseball track field throughout various teams levels athletic department 072014 current sales company name city state helped grow business inside maintained detailed records jobs potential clients maintained client relations work education training may 2009 parks recreation management southwestern oklahoma state university city state parks recreation management criminal justice blinn college city state member football baseball teams president saac member student council crimianl justice texas universitycommerce city state member football team vice president saac memeber student council additional information cdl drivers license thsca member cpi member activities honors member bulldogs baseball team 200709 special olympics coordinator western oklahoma member tke fraternity tau kappa epsilon vice president vice president student athlete advisory committee saac texas universitycommerce commerce tx member lions football team president student athlete advisory committee saac special olympics coach member criminal law club blinn college brenham tx member buccaneers football baseball teams special olympics coach mentor younger kids big brother program sponsored schools area additional skills cpraed certified cpi certified crisis prevention intervention thsca member texas high school coaches association | FITNESS |
vice president executive profile manufacturing operations executive proficient design development lean operations processes systems innovative led products manufacturer operating 28 countries expert constructing new facilities integrating acquired facilities installing process improvements building highperformance teams automating operations improve yield experienced customer service executive proven record establishing managing firstrate highly profitable service organizations competencies hard skills soft skills strategicoperational business financial planning quick fervent learner multisite operations productivity enhancement team building motivation international sourcing supply chain management foresighted fastidious tactician call center implementation management high emotional iq adept communication skills crm implementations calm decisive pressure customer vendorsupplier oem relationships technically environmentally adaptable budgeting operatingcapital pricing strategies expert negotiation costing marginprofit improvement roi experienced public speaker extensive technical acumen rigorous work ethic acute problemsolver senior staff training development thought leadership skill highlights strategic operational business financial planning multisite operations productivity enhancements international sourcing supply chain management call center implementation mangement crm implementations customer vendorsupplier oem relationships budgeting operatingcapital pricing strategies costingmarginprofit improvements roi extensive technical acumen senior staff training development quick fervent learner team building motivation foresighted fastidious tactician high emotional iq adept communication skills calm decisive pressure technically environmentally adaptable expert negotiations experienced public speaker rigorous work ethics acute problem solver thought leadership professional experience vice president apr 2008 current company name city state leads new management team charged turning around expanding foreign operations led products manufacturing company operating several countries throughout europe latin america asia middle east north america holds full accountability leading 5 manufacturing operations several distribution facilities 30 million rd budget works foreign government officials negotiatesmanages capital projects 55million executed strategic manufacturing revitalization initiative reduced time required bring new existing products market streamlined work processes introduced new productionline technology launched six sigma initiative resulting 5 million savings augmented business model transitioning manufacturing costdriven product development focus qualitydriven operation senior director customer service apr 2004 apr 2008 company name city state directed activity customer service support department implemented oracle crm leading project manager held full pl responsibility 30 million service business exceeded revenue profit targets quarterly basis managed field service call center technical support training departments championed full automation service department resulted improved customer satisfaction introduced new training philosophy oversaw implementation world class training center oversaw revamp service contribution product launch greatly improving new product performance oversaw implementation customer web portal oracle 11i store resulted increased parts revenue customer satisfaction senior director customer care nov 2001 apr 2004 company name city state accountable aspects order management monthly throughput 25 million responsible efficient delivery installation products north america facilitated creation seamless quote cash process full implementation oracle 11i directly resulted shortened order cycle time administered system quality control measurements resulted internalexternal customer satisfaction led projects setup thirdparty installers across country improved coverage expedient turnaround rendered process realtime trackingmonitoring installs oversaw entire service department upon appointment company president resulted decreasing average call center handling time 20 seconds less improvement customer satisfaction survey ratings 85 average 10 point scale director customer service apr 1998 nov 2001 company name city state responsible overall growth profitability quality international service operations including 6 subsidiaries network two hundred dealers service business 27 million 17 million customer10 million internal developed standard reporting measurements quantify service business traveled internationally audit locations managed successful implementation cpo rebuild program realigned international service management team strong cohesive unit order drive future increases customer satisfaction financial growth increased customer paid business 24 year service profitability 30 year administered b2b extranet site oversaw customer call center decreased call wait time 95 established service level agreementscontracts improved customer support awards 1999 outstanding performance international sales service well financial strategic planning premier club international winner 1998 outstanding service manager association service managers international winner 2001 iron man award outstanding contribution customer services winner 20020304 circle champions award international service director jan 1995 apr 1998 company name city state directed activities 22 field engineers providing service support arjo century vendor products sold 55 nationwide sales centers reported directly vice president service technical support pioneered various service enhancements directly led increased sales customer satisfaction developed implemented service repair parts marketing programs directed development systems multiproduct support realized significant cost savings contributed development improvement service systems manage service delivery coverage increase profitability education leadership university virginia city state usa digital electronics 1981 devry institute technology city state usa gpa gpa 385 digital electronics gpa 385 developmental activities activityprogram dates bamp high performance leadership 1999 afsmi global conference 1998 1999 2000 presentation skills wilson consulting group 1998 mbti team building sandra herb hirsh 1998 service management project leader crm implementation 1994 project leader ab dick automated dispatch 1993 world class lessons ledership seminar 19982000 bva advanced training 2001 2006 lean six sigma champion training 2004 disney institute loyalty disney style seminar 1999 service crm implementation business project leader 2005 skills premier automation b2b budget call center consulting contracts crm customer satisfaction customer services customer service customer support delivery product development extranet financial focus government international sales latin team building leadership marketing market 2000 works network oracle oracle crm order management philosophy presentation skills processes profit project leader quality quality control realtime reporting sales six sigma service level agreements strategic strategic planning technical support web portal | FITNESS |
master teacher highlights home schooling knowledge calm patient certified early childhood education head start programs strong communicator toddler preschool curricula classroom management classroom management skills lot patience communicate really well children usually calm stressful situation quickly education early childhood education 2000 san jacinto college city state usa coursework child nutritionchild abuse awareness trainingcoursework emergency preparednesscoursework behavior managementemphasis child development high school diploma general 1991 beaumont high school city state usa emphasis child development experience master teacher sep 2010 apr 2013 company name city state conducted small group individual classroom activities based differentiated learning needsencouraged students understanding helpful othersobserved students supply teachers feedback regarding potential learning blocks opportunities supportphysically verbally interacted students throughout day keep engagedsupported students developing strategies individual needs classroom group dynamicsorganized field trips local parks fire stations zooshelped prepare daily lesson plans activities lessonsimplemented emergent curriculum encourage student participationsupplied oneonone attention student maintaining overall focus entire groupwrote daily weekly lesson plansadministered minor first aid injured studentsapplied positive reinforcement method redirect negative behaviorspromoted language development skills reading storytelling implemented family style meals conducting parentteacher conferences kept personal profiles child teachers associate aug 2004 nov 2009 company name city state promoted language development skills reading storytellingapplied positive reinforcement method redirect negative behaviorsconducted small group individual classroom activities based differentiated learning needsassisted 56 children per station small group learning periods organized field trips encouraged students understanding helpful othersobserved students supply teachers feedback regarding potential learning blocks opportunities supportphysically verbally interacted students throughout day keep engagedhelped prepare daily lesson plans activities lessonsimplemented emergent curriculum supplied oneonone attention student maintaining overall focus entire groupphysically verbally interacted students throughout day keep engagedcommunicated effectively educators various grade levelswrote daily weekly lesson plansadministered minor first aid injured studentsto encourage student participationorganized field trips local parks fire stations zoosmaintained daily records childrens individual activities behaviors meals naps established safe play environment childrendistributed quarterly educational assessments similar report cards parentdeveloped professional relationships parents teachers directors therapistsobserved children signs illness injury emotional disturbance learning disorders speech problemsmaintained daily records childrens individual activities behaviors meals naps teacher aide aug 1999 mar 2001 company name city state promoted language development skills reading storytellingapplied positive reinforcement method redirect negative behaviorsconducted small group individual classroom activities based differentiated learning needs organized field trips local parks fire stations zoos assisted 56 children per station small group learning periodsencouraged students understanding helpful othersobserved students supply teachers feedback regarding potential learning blocks opportunities supportphysically verbally interacted students throughout day keep engagedsupported students developing strategies individual needs classroom group dynamicshelped prepare daily lesson plans activities lessons implemented emergent curriculum encourage student participation supplied oneonone attention student maintaining overall focus entire groupcommunicated effectively educators various grade levelswrote daily weekly lesson plansadministered minor first aid injured studentsmaintained daily records childrens individual activities behaviors meals napsestablished safe play environment childrencreated implemented developmentallyappropriate curriculum addressed learning stylesdistributed quarterly educational assessments similar report cards parentmaintained childfriendly environment access outdoor activitiescompleted required documentation national head start program extracurricular activities ran nursery church yea taught sunday school older kids another two years also helped run school get homework done program community started kids didnt help home could come us get help homework younger children parents could enroll would come daily school summary talented early education professional diverse experience planning implementing various activities promoting physical social emotional intellectual growth children | TEACHER |
certified personal trainer professional summary certified personal trainer 4 years experience formal training business development leadership health fitness extensive sales customer service experiencepassionate designing exercise nutrition plans maximize workout efficiency improve fitness boost stamina increase overall well goaloriented selfmotivated talent motivating others developing foundation meet individual client goals important creating warm environment clients ages successfully achieve health wellness goals core qualifications fitness issa certified cpr first aid certified aed certification weight management expert personable friendly fitness programming specialist fitness assessments understanding human anatomy construction osha certified nccer certified permit processing safe job site setup power hand tool operation ms office proficient organized detailoriented superb management skills leadership construction machinery operation strong communication skills detailoriented friendly hardworking experience certified personal trainer february 2014 current company name city state taught clients modify exercises appropriately avoid injury assisted older adults weight training programs setting equipment providing detailed instructions contributed operation clean friendly well maintained health club recorded training sessions maintained package rates client guided clients safe exercise taking account individualized physical limitations encouraged clients engage group fitness classes activities gym meet fitness goals arrived time prepared attentive every training appointment participated club promotions recruit new members increase club sales reracked weights maintain neat organized clean club devised announced new classes distributed guest passes market club led weekly meetings review performance offer direction motivation guidance toward achieving individual facility goals counseled clients proper nutrition exercise habits administered fitness assessments utility supervisor january 2014 december 2014 company name city state plan work schedules assign duties maintain adequate staff effective performance activities response fluctuating workloads review work throughout work process completion ensure performed properly collaborate workers managers solve workrelated problems resolve personnel problems complaints formal grievances possible refer higherlevel supervisors resolution transmit explain work orders laborers assess training needs staff arrange foror provide appropriate instruction conduct staff meetings relay general information address specific topics safety evaluate employee performance prepare performance appraisals perform work duties supervised perform difficult skilled tasks assist performance prepare maintain work records reports information employee time wages daily receipts inspection results inspect equipment wear conformance specifications determine extent maintenance repairs needed personal trainer april 2012 november 2013 company name city state instruct participants maintaining exertion levels maximize benefits exercise routines offer alternatives classes accommodate different levels fitness plan routines choose different movements set muscles depending participants capabilities limitations evaluate individuals abilities needs physical conditions develop suitable training programs meet special requirements monitor participants progress adapt programs needed explain enforce safety rules regulations governing sports recreational activities use exercise equipment provide students information resources regarding nutrition weight control lifestyle issues administer emergency first aid wrap injuries treat minor chronic disabilities refer injured plan physical education programs promote development participants physical attributes social skills teach individual team sports participants instruction demonstration utilizing knowledge sports techniques participants physical capabilities organize lead referee indoor outdoor games volleyball baseball basketball conduct therapeutic recreational athletic activities home healthcare provider april 2011 november 2012 company name city state administer bedside personal care ambulation personal hygiene assistance prepare maintain records client progress services performed reporting changes client condition manager supervisor provided primary resident care assistance daily living activities provided caring companionship elderly developmentally disabled patients worked part team execute proper care body mechanics safety patient provided oncall care times day night provided quality nursing care accordance resident care policies procedures utilized strong assessment skills determine necessary patient care tested patients blood glucose levels evaluated health education needs patients provided necessary training instruction processed monthly reports department performance educated patients treatments cleaned sterilized instruments disposed contaminated supplies education high school diploma 2011 angleton high school city state united states qualified state choir solo ensemble overall improvement award played life techie played mushnik little shop horrors nursing alvin community college city state united states skills lift 100 lbs knowledgeable computer skills microsoft word power point music production filmactdirect | HEALTHCARE |
assistant project manager professional summary confident assistant project manager demonstrated skills many applicable construction management fields stakeholder communication highly effective tackling multiple tasks working lots different personalities seeking similar position driven competitive established company skills scheduling meetings client interfacing commercial construction residential construction effective communication construction management team oversight budgeting project estimation bidding blueprints schematics good multitasker strong team player knowledgeable excel word power point cmic procore bluebeam p6 navigate revit autocad navisworks cost control schedule management work history assistant project manager 072017 current company name – city state mentored guided associates approaches designed exceed expectations customers members adapted quickly changing competing project demands adjusted project plans account dynamic targets staffing changes operational specifications supported senior managers department leaders completing projects problem resolution tight budgets schedule demands managed cost projections prepared budgets cost reports delivered high level service clients maintain extend relationship future business opportunities closely collaborated project members identify quickly address problems review assist accurate exposure projections actively work reduce eliminate exposures managed upwards 20 trades different times current project managed completed cost reporting additional sub management pe management monthly progress package schedule updates etc transition periods two separate project managers leaving current project senior project engineer 112015 072017 company name – city state reviewed contractor proposals sets drawings prepared e firms identify missing information generate questions align budgets oversaw worksite construction coordinate supervisors guide projects managed projects effectively deliver finished work time assisted estimating cost analysis value engineering material sourcing etc assist ownership meeting budgets still maintaining aes design intent helped coordination owner expectation vs gmp finish scope assist ownership releasing interiors package project went weekly offsite meetings ownerships office work owners ae developers marketing team etc assist finalization design match budget project engineer 022014 112015 company name – city state evaluated change order requests response outofscope work activities developing field conditions performed constructibility reviews consisting independent structured assessment construction bid documents ensure coordination eliminate ambiguity minimize project issues monitored installation materials equipment compliance drawings specifications generated change orders project using estimating cmic bluebeam completed sub prequalification bid review post bid interviews document review complete accurate detailed project buyout gmp wrote rfis compiled submittals posted record set permitted documents submitted deferred design etc assisted project closeout final change orders managed trades education associate science construction management 102013 california polytechnic state universitysan luis obispo city state certifications osha 30 certified first aid certified nahb green building certified skills scheduling meetings client interfacing commercial construction residential construction effective communication construction management team oversight budgeting project estimation bidding blueprints schematics good multitasker strong team player knowledgeable excel word power point cmic procore bluebeam p6 navigate revit autocad navisworks cost control schedule management work history assistant project manager 072017 current company name – city state mentored guided associates approaches designed exceed expectations customers members adapted quickly changing competing project demands adjusted project plans account dynamic targets staffing changes operational specifications supported senior managers department leaders completing projects problem resolution tight budgets schedule demands managed cost projections prepared budgets cost reports delivered high level service clients maintain extend relationship future business opportunities closely collaborated project members identify quickly address problems review assist accurate exposure projections actively work reduce eliminate exposures managed upwards 20 trades different times current project managed completed cost reporting additional sub management pe management monthly progress package schedule updates etc transition periods two separate project managers leaving current project senior project engineer 112015 072017 company name – city state reviewed contractor proposals sets drawings prepared e firms identify missing information generate questions align budgets oversaw worksite construction coordinate supervisors guide projects managed projects effectively deliver finished work time assisted estimating cost analysis value engineering material sourcing etc assist ownership meeting budgets still maintaining aes design intent helped coordination owner expectation vs gmp finish scope assist ownership releasing interiors package project went weekly offsite meetings ownerships office work owners ae developers marketing team etc assist finalization design match budget project engineer 022014 112015 company name – city state evaluated change order requests response outofscope work activities developing field conditions performed constructibility reviews consisting independent structured assessment construction bid documents ensure coordination eliminate ambiguity minimize project issues monitored installation materials equipment compliance drawings specifications generated change orders project using estimating cmic bluebeam completed sub prequalification bid review post bid interviews document review complete accurate detailed project buyout gmp wrote rfis compiled submittals posted record set permitted documents submitted deferred design etc assisted project closeout final change orders managed trades | CONSTRUCTION |
business systems analyst qualifications technical skills business applications sap web intelligence informatica data explorer ms visio ms project rational rose business objects languages sql umlc c core java perl web development html xml php operating systems windows xpvista7 linux databases netezza ms sql server 20052008 oracle 9i10g accomplishments organized workshops sql server 2005 technical fest mumbai university active member student council asian students university maryland interface client multidisciplinary teams within merkle business intelligence information technology database data warehouse developers support solution delivery process work closely clients understand marketing goals design marketing databases facilitate optimum segmentation provide platforms reports measure marketing roi involved designing rolling global marketing databases north america europe middle east latin america thus well versed customer data integration international data hygiene standardization concepts enable client generate reports measuring roi effective channels successful campaigns optimum segments trend analysis etc using tools like business objects sound understanding projects life cycle demand generation understanding customer requirement converting technical specifications finally implementing project jusitn served subject matter expert marketing data database design european asia pacific regions involved support client requests adhoc reporting campaign execution also responsible identifying gaps deployed functionality building necessary new functionality alongwith correcting issues current solution data integrationdata hygiene cleansing cdi created marketing programs based clients requirements supported existing solution daily basis data functionality issues supervised change requests development implementation performed qa deliverables handoff client automated warranty renewal campaign solution project involved warranty based crm marketing solution enabling warranty specific campaign execution reporting responsibilities support deployed crm database solution latin america region fortune 500 company focusing public large enterprises executed marketing programs weekly basis work experience company name business systems analyst 092014 current acted lead bsa client team drive consistency support projects spanning multiple regional databases support teams primary contact client client partners stakeholders managing daily responsibilities associated delivering multichannel database marketing programs responsibilities include working client stake holders understand marketing program objectives business rules help define metrics program measurement partner client client partners stakeholders define campaign audience requirements program specifications business requirements project smb crm marketing database solution maintaining global marketing data advanced targeting segmentation drive optimal business results gathered analyzed business requirements provided client draft detailed project specifications lead developers development qa process managed primary ownership creating artifacts like business requirement document functional requirement documents performed gap analysis root cause analysis data issues functionality ensured client satisfaction project consumer global marketing database solution crm solution latin america region fortune 500 high tech company supporting data integration marketing program execution reporting analytics led change requests within crossfunctional teams using defined change management process ensuring timely deployment analyzed complex client data using merkles inhouse methodologies provided recommendations improve marketing programs performance created automated processes minimizing runtime increased efficiency database update campaign deliveries manage overall coordination status reporting stability complex crossfunctional project oriented work efforts continuing evolve solution delivery lifecycle encompass multiple methodologies interacted development qa teams ensure timely delivery project deliverables managing project timeline communicating adjustments issues program management responsibilities included creating documentation detail functional requirements technical solution design code review implementation qa deliverables handoff client project dell financial services project service provided dell provides credit line accounts dell customers qualify integrated database solution allows us use customer data consumer marketing campaigns led project change requests throughout full solution lifecycle performing requirements gathering process documentation data analysis quality control lead solution discovery sessions client stakeholders means illicit solution requirements set data load automated processing data extracts weekly basis responsible process documentation consisting business requirements functional requirements source target mapping data dictionary designed implemented email marketing campaigns canada region per clients specifications created email marketing campaign targeting customers based credit line account information reported campaign attribution performance key metrics interface client marketing vendors crossfunctional teams within merkle solution delivery new project development perform requirements gathering change requests maintain documentation synthesize complex sometimes contradictory information concise readable unambiguous written requirements multiple levels detail support campaign management process develop business goals campaign requirements campaign metrics build maintain client reports relating data quality campaign measurement work solution account lead define project scope level effort timeline work closely delivery team including system software engineers qa regression test teams product manager ensure clients solution created exceptional quality accountable determining requesting campaign data elements creative agencies build accurate segmentations targeted educational public relations program deployments provide input project management regarding schedule level effort project scope manage client communication expectation setting lead change requests initiation delivery interface client multidisciplinary teams within merkle support solution delivery process take direction project management regarding schedule scope cost tradeoffs assist delivery system production designing supporting formal client acceptance process according merkles defined standards accurately document requirements acceptance criteria merkle marketing solutions perform analysis new data inclusion marketing database adhoc analysis data database support requirements process company name analyst intern 052011 122011 assisted admin managing user access rights user groups documentation upload ms sharepoint analyzed business applications determine changes upgrades required business users processes gathered business requirements converted detailed technical functional specifications served technical liaison endusers application vendors obtain solutions application issues using heat ticketing system tested vendor solutions newly modified systems ensure meet client specifications generate customized reports using business intelligence tools meet user requirements company name support 052010 072010 used sysaid ticketing software handling service requests library staff responsible troubleshooting maintenance hardware software devices maintained local area network um libraries performed ghosting gdisking processes education training ms information management university maryland ms information management dec 2011 university maryland gpa 367 40 relevant courses database design web enabled databases php information architecture management information services project performance measurement system software requirements computer engineering mumbai university computer engineering may 2009 mumbai university first division specialties professional affiliations active member student council asian students university maryland skills database marketing systems analyst project management business requirements solutions metrics qa documentation accountable accounts adjustments account basis campaign management client communication clients consumer marketing credit data analysis data quality financial services mapping marketing analysis marketing campaign marketing research process documentation product manager program management public relations quality control requirements gathering topo databases bsa business systems analysis change management crm crm marketing customer relationship management data integration database marketing deployment gap analysis integration integrator qa process root cause analysis satisfaction segmentation access business intelligence functional specifications liaison microsoft sharepoint ms sharepoint sharepoint user access writing functional c data warehouse front end front end design frontend html informatica java lamp lamp stack life cycle linux microsoft project ms project ms sql server ms sql server 2005 ms visio mysql oracle perl rational rational rose roi sap sorting sql sql server sql server 2005 subject matter expert technical specifications translated uml visio warranty windows xp xml ghosting support maintenance architecture database design information architecture php software requirements | INFORMATION-TECHNOLOGY |
global finance accountant summary honest reliable dependable hardworking quick learner enthusiastic motivated individual strong work ethics results driven detail oriented well organized fervent desire learn part professional team offers continued opportunities professional personal growth skills excellent people selfmanagement techniques excellent client business partner relations excellent written oral communication abilities excellent problemsolving skills file maintenance experience using windows 98 2000 2007 2010 2013 power point ms outlook ms word bolt mac millennium internet sap 75 sabre great plains lawson hris csg proalpha quick books centricity as400 oracle r11 oracle r12 mas 90 kofax excel knowledge financial management human resource sox compliant procedures iso900 experience global finance accountant oct 2016 current company name city state process analyze invoices expense reports ensure appropriate approvals accordance cge expenditure authorization guidelines ensures accuracy tax calculations invoice payments accrues additional tax expense payable posting process communicate business partners external vendors invoice inquiries expense related activities apply company cost center general ledger gl required coding financial information system entries ensure accuracy posting entries accrual reporting compile prepare standard reports review associates managers accordance accounting standards company policies create prepare distribute weekly proposals team researched discrepancies updated accounts accurate information resolved reconciliation discrepancies timely manner ensure company financial systems robust compliant support current activities future growth reconciled balance sheet accounts monthly review financial statements monthly ensure accuracy managed company policies regarding capital requirements debt taxation equity disposals acquisitions appropriate established high level credibility manage strong working relationships external parties including vendors advisors prepare financial audit coordinate audit process collect analyze financial information recommend develop efficient use resources procedures provide strategic recommendations maintain solutions business financial problems financial analyst accounts payable jul 2013 jan 2016 company name city state process external invoices r11 r12 oracle multiple entities domestic foreign within established service level commitments ensure processing payments invoices refunds expenses compliance established key controls provide strong customer service support demonstrate initiative preventing invoice issues research resolve invoice payment issues external vendors assist documentation implementation global accounts payable function train internal external customers new employees policy procedures provide assistance support develop strong communications internal external business units assist management projects necessary finance organization communicated various partners including corporate regional fpa counterparts finance business partners assist internal external sox audits handled reconciliation monthly statements complete review account reconciliationsas part month end closing procedure responsible day today general ledger accounting financial reporting analysis assigned functional areas research resolve business units inquiries assigned functional areas provide financial tracking maintenance support project managers partnered collaborated business units several regions help deliver various objectives including fiscal year annual operating planning built strong knowledge visas business constant communication business units several different regions ensured financial data accuracy integrity consistency information well organized documentation results data sources used support production monthly reports including performing accurate variance analysis outlining contributing factors financial operations analyst jun 2011 jun 2013 company name city state team player responsible processing 385000 invoices annually handled reconciliation monthly statements documented completion review account reconciliationsas part month end closing procedure audited merchandise invoices internal purchase orders per sox compliance responsible overseeing review daily settlement process ensure net cash settlements complete accurate posted timely manner reviewed vendor processes transactions ensure performed accurately participated sox complaint projects processed maintained accounting records business unitssubregional offices ensure high quality accounting accuracy timeliness reporting compliance corporate policies per gaap sox requirements handled disputed chargebacks maintained lists accounts receivable payable updated vendor files file numbers print distributed monthly financial reports partnered collaborated business units several regions help deliver various objectives including fiscal year annual operating plan utilized business understanding perform financial statistical documented completion review account reconciliations ap manager accountant company name city state 1161016 partner controller monitor weekly cash flow prioritize payables analyze business operations trends costs revenues financial commitments obligations project future revenues expenses lead integration plan postacquisition functions relates accounts payable accountable ongoing analysis process constraints target costing projects margin analysis tracing costs back underlying activities coordinate manage payablesrelated audit requests uphold sox internal control standards documenting maintaining standard operating procedures manage accounting functions including maintenance general ledger accounts payable accounts receivable project accounting ensures accuracy timeliness manages monthly closing financial records posting month end information ensures accuracy financial statements survey operations ascertain accounting needs recommend develop maintain solutions business financial problem acts liaison company government external accountants meet information needs ensure proper information maintained historical purposes selects hire employees accounting finance team trains evaluates employees enhance performance development work product addresses performance issues makes recommendations personnel actions motivates rewards employees including providing salary increases bonuses promotions within allocated budgets company guidelines prepares recommends operating personnel budgets approval reconcile central travel account statements iexpense application audit card program reconciliations ghost purchasing card reconciliations auditing expense report violations iexpense applications provide knowledge policies procedures supporting cardholders general employee based travel entertainment related items purchasing card related items education training mba accounting 122016 accounting volunteer san antonio food bank 617 current austin humane society skills account reconciliations accounting accounts payable accounts receivable accrual acquisitions as400 auditing balance sheet budgets business operations cash flow closing oral communication controller costing client customer service documentation equity expense reports finance financial analyze financial information financial audit financial management fpa financial reports financial reporting financial statements functional general ledger general ledger accounting ghost gl government great plains hris human resource iso lawson mac mas 90 excel ms outlook power point 2000 windows 98 ms word millennium month end closing office management oracle payables personnel policies problemsolving skills processes coding proposals purchasing quality quick books file maintenance reporting research sabre san sap 75 sox compliance settlements strategic tax team player variance analysis excellent written | FINANCE |
service advocate recruiter summary responsible service advocate recruiter excellent communication skills demonstrated 6 years experience teacherparent liaison core qualifications excellent classroom management teaching tutoring counseling experience working special needs students effectively work parents proofreadingediting motivating students interactive teachinglearning innovative lesson planning positive atmosphere promotion behavioralcognitive skills development html apa formatting copyediting fact checking wordpress microsoft excel proficiency strong communication skills microsoft word expertise extremely organized self motivated team player multitasking independent worker quick learner achievements goal setting established clear objectives lessonsprojects communicated students achieving total understanding grading rubric overall class expectations parent communication regularly met parents discuss student issues course weakness areas professional experience company name august 2014 june 2015 service advocate recruiter city state use computers various applications database management word processing answer telephones give information callers take messages transfer calls appropriate individuals create maintain enter information databases set manage paper electronic filing systems recording information updating paperwork maintaining documents attendance records correspondence material operate office equipment fax machines copiers phone systems arrange repairs equipment malfunctions greet visitors callers handle inquiries direct appropriate persons according needs complete forms accordance company procedures maintain scheduling event calendars schedule confirm appointments clients customers supervisors make copies correspondence printed material locate attach appropriate files incoming correspondence requiring replies operate electronic mail systems coordinate flow information internally organizations coordinate conferences meetings special events luncheons graduation ceremonies compose type distribute meeting notes routine correspondence reports presentations expense statistical monthly reports open read route distribute incoming mail materials answer routine letters review work done others check correct spelling grammar ensure company format policies followed recommend revisions conduct searches find needed information using sources internet manage projects contribute committee team work order dispense supplies learn operate new office technologies developed implemented prepare conference event materials flyers invitations take dictation shorthand machine transcribe information company name august 2011 august 2014 teacher assistant city state provide extra assistance students special needs nonenglishspeaking students physical mental disabilities tutor assist children individually small groups help master assignments reinforce learning concepts presented teachers enforce administration policies rules governing students discuss assigned duties classroom teachers coordinate instructional efforts instruct monitor students use care equipment materials prevent injuries damage observe students performance record relevant data assess progress present subject matter students direction guidance teachers using lectures discussions supervised roleplaying methods distribute tests homework assignments collect completed distribute teaching materials textbooks workbooks papers pencils students attend staff meetings serve committees required plan prepare develop various teaching aids bibliographies charts graphs laminate teaching materials increase durability repeated use company name august 2006 august 2011 service advocate recruiter city state use computers various applications database management word processing answer telephones give information callers take messages transfer calls appropriate individuals create maintain enter information databases set manage paper electronic filing systems recording information updating paperwork maintaining documents attendance records correspondence material operate office equipment fax machines copiers phone systems arrange repairs equipment malfunctions greet visitors callers handle inquiries direct appropriate persons according needs complete forms accordance company procedures maintain scheduling event calendars schedule confirm appointments clients customers supervisors make copies correspondence printed material locate attach appropriate files incoming correspondence requiring replies operate electronic mail systems coordinate flow information internally organizations compose type distribute meeting notes routine correspondence reports presentations expense statistical monthly reports arrange conference meeting travel reservations office personnel open read route distribute incoming mail materials answer routine letters review work done others check correct spelling grammar ensure company format policies followed recommend revisions conduct searches find needed information using sources internet learn operate new office technologies developed implemented prepare conference event materials flyers invitations take dictation shorthand machine transcribe information company name december 2003 july 2006 waitress city state check customers ensure enjoying meals take action correct problems collect payments customers write patrons food orders order slips memorize orders enter orders computers transmittal kitchen staff prepare checks itemize total meal costs sales taxes take orders patrons food beverages check patrons identification ensure meet minimum age requirements consumption alcoholic beverages serve food beverages patrons prepare serve specialty dishes tables required clean tables counters patrons finished dining prepare hot cold mixed drinks patrons chill bottles wine inform customers daily specials explain various menu items prepared describing ingredients cooking methods prepare tables meals including setting items linens silverware glassware assist host hostess answering phones take reservations togo orders greeting seating thanking guests perform cleaning duties sweeping mopping floors vacuuming carpet tidying server station taking trash checking cleaning bathroom fill salt pepper sugar cream condiment napkin containers provide guests information local areas including giving directions company name december 2001 may 2003 childcare worker city state maintain safe play environment observe monitor childrens play activities communicate childrens parents guardians daily activities behaviors related issues sanitize toys play equipment support childrens emotional social development encouraging understanding others positive self concepts assist preparing food serving meals refreshments children create developmentally appropriate lesson plans help children homework school work read children teach simple painting drawing handicrafts songs discipline children recommend initiate measures control behavior caring clothing picking toys books perform general administrative tasks taking attendance editing internal paperwork making phone calls organize store toys materials ensure order activity areas company name august 2000 may 2001 teacher assistant city state provide extra assistance students special needs nonenglishspeaking students physical mental disabilities supervise students classrooms halls cafeterias school yards gymnasiums field trips tutor assist children individually small groups help master assignments reinforce learning concepts presented teachers enforce administration policies rules governing students discuss assigned duties classroom teachers coordinate instructional efforts assist bus loading unloading instruct monitor students use care equipment materials prevent injuries damage maintain computers classrooms laboratories assist students hardware software use observe students performance record relevant data assess progress present subject matter students direction guidance teachers using lectures discussions supervised roleplaying methods distribute tests homework assignments collect completed grade homework tests compute record results using answer sheets electronic marking devices take class attendance maintain attendance records organize supervise games recreational activities promote physical mental social development distribute teaching materials textbooks workbooks papers pencils students prepare lesson outlines plans assigned subject areas submit outlines teachers review organize label materials display students work manner appropriate eye levels perceptual skills conduct demonstrations teach skills sports dancing handicrafts use computers audiovisual aids equipment materials supplement presentations attend staff meetings serve committees required type file duplicate materials laminate teaching materials increase durability repeated use requisition stock teaching materials supplies operate maintain audiovisual equipment collect money students schoolrelated projects assist librarians school libraries company name august 2014 december 2014 writing tutor editor city state proofread reviewed print electronic content correct grammar adherence house stylereviewed edited students written work grammar tone voice creative quality education training sul ross state university 2015 bachelor arts psychology city state psychology languages proficient speaking reading writing english spanish skills · analyzed official documents order migrant families receive benefits · outreach work find recruit migrant families · knowledge windows excel microsoft word power point printshop | ADVOCATE |
beauty advisor makeup artist summary place great importance working hard reliable person therefore employer expect high quality performance punctuality consider student every aspect life therefore driven optimistic learning applying confident use qualities situation provide excellent results growth within businesscompany part highlights sociable works well solo team excels customer service sales works well fastpaced environment great prioritizing duties multitasking works best creative environment excellent adaptability given situation excels learning teaching leads example work experience beauty advisor makeup artist 072015 122015 company name city state opened 2nd counter canada 1st vancouver practiced preselling making cold calls honed clienteling skills detailed documentation clients follow ups networked businesses outside department utilized social networking platforms increase regular foot traffic counter achieved individual team sales goal opening date counter gained charlotte tilburys artistry training makeup artist hair stylist 042015 122015 company name city state curated makeup hair looks according wardrobe style photo shoot created new concepts stylist photographer photo shoots photos featured bauthentique online magazine makeup hair artist 032015 122015 company name city state arrived call time set station created makeup hair appropriate maternity photoshoot touched hair makeup needed makeup artist hair stylist 012015 122015 company name city state organized photo shoots magazine submissions designed makeup hair looks according theme shoot photos published surreal beauty magazine assisted lighting location beauty advisor 102014 072015 company name city state gained professional artistry training nars schooling sessions learned product knowledge specific ingredients worked team set achieve sales goals created events loyal clients practiced visual presentation cosmetics documented client information created interpersonal relationships booked appointments practiced makeup artistry freelance makeup artist 102014 current company name city state created contracts invoices every client created time lines every wedding preparation provided makeup hair trials every bridetobe practiced makeup hair artistry brides bridesmaids gained professional personal relationships clients collaborated freelancing makeup artists hair stylists makeup artist hair stylist 092014 122015 company name city state dance choreography music video producer choreographer mj lee elementand story us cocoa tanning salon nightclub event owner kerri leigh provided makeovers valentines day makeover station trade print langara photography student photographer teni kim created face charts different looks provided makeup hair service photoshoot blushing boutique fashion show makeup key gina kang assisted key artist replicating creation assisted makeup hair according keys directions worked timely manner holt renfrew springsummer 2016 fashion show makeup key sarah mcinnes replicated look created key models quickly efficiently assisted makeup artists application host 082012 082013 company name city state organized noted received onto microsoft excel mediated communication director clients recorded copied focus group meetings onto dvdcd disks sent affiliated companies screened participants confirm applicable specific focus group study manager 072012 092014 company name city state maintained food quality consistency maintained customer service efficiency consistency quality managed social networking mediums facebook twitter website opened closed restaurant ordered required stock maintained stock flow responsible hiring training new employees key holdersales associate 062011 122011 company name city state practiced organization clothing items made sure floor looked appealing customers made sure customers walked store wanted top seller month 3 months row learned sell independently team learned importance preoccupied work times responsible closingopening store key holder practiced inventory process every week education 2015 blanche macdonald centre city state canada diploma global makeup artistry bridal hair makeup makeup fashion airbrushing makeup hair tv stage film art tech special effects makeup makeup prosthetics digital makeup design 2014 simon fraser university city state canada bachelor arts communications bachelor arts communications 2014 skills key words customer service retail sales contracts invoices managerial networking training excel payments voice point sale pos pos system associate closing inventory sales sales associate creative multitasking | APPAREL |
sales professional summary want challenging occupation allow innovations expand experience immensely motivated customer service specialist 5 years retail experience fastpaced teambased environment expertise delivering support services resolving customer complaints friendly hard working associate ready give skills trusted key holder creative problem solver exceptional communication skills ms windows proficient quick learner strong client relations proficient cash management strategic sales knowledge cash flow management multiline phone talent team player reliable goaloriented decisive fluent english fluent spanish calm pressure analytical thinker powerpoint presentations excellent interpersonal skills natural leader composed crisis communication superior verbal written communication skills flexible schedule computersavvy organized work history sales 082014 current company name – city described product customers accurately explained details care merchandise earned management trust serving key holder responsibly opening closing store politely assisted customers person via telephone communicated vendors regarding back order availability future inventory special orders effectively communicated supported sales marketing administrative teams daily basis answered product questions uptodate knowledge sales store promotions scheduled weekly inventory pickups deliveries vendors set explained new membership contracts overnight cashier 022014 092014 company name – city state maintained cleanliness presentation stock room production floor managed wide variety customer service administrative tasks resolve customer issues quickly efficiently investigated resolved customer inquiries complaints timely empathetic manner scored top 10 employees successful resolution issues restocked inventory ever month reviewed cash operation data verify proper replenishment folded arranged garments attractive displays learned referenced applied product knowledge information seasonal overnight stocking 102013 012014 company name – city state loaded truck properly secured items prevent damage transportation demonstrated use care merchandise helped customers questions problems complaints person via telephone stocked shelves supplies organized displays organized store merchandise racks size style color led merchandise selection pricing planning marketing rotated manufacturer products needed removed damaged outofcode notinset discontinued items displays loaded unloaded merchandise using ladder pallet jack partnered sales representatives managers coordinate delivery merchandising schedule customer service representative 062013 062014 company name – city state answered average 200 calls per day addressing customer inquiries solving problems providing new information earned management trust serving key holder responsibly opening closing theater politely assisted customers person via telephone assisted customers food selection inquiries order customization requests developed reputation efficient service provider high levels accuracy designed displays make theater experience interactive engaging reassuring education associate arts current miami dade college city state 30 gpa member supernatural movement club coursework accounting finance statistics high school diploma 2013 miami senior high school city state accomplishments customer service consistently received positive feedback guests created repeat business developing longterm relationships customers handled guest complaints maintaining positive dining experience rest monetary transactions handled cash check credit automatic debit card transactions 100 accuracy telephone service professionally processed 80 calls per day providing information service ensure customer satisfaction skills customer service bilingual spanish english financial management marketing microsoft word presenting sales basic computer knowledge additional information customer service award life 4 cars inc employee month walgreen employee month amc theater 24 | SALES |
membership sales representative professional profile motivated professional twenty years experience business management customer service seeking front desk manager position claremont club ability turn around underperforming departments create profitable departments building strong relationships recruiting talent training teams establishing managing processes selfstarter positive attitude strong problem solving skills qualifications selfmotivated strategic creative thinker outgoing cheerful attitude team training development process improvement interpersonal oral written communication skills experience company name city state membership sales representative 012015 current achieve monthly individual team sales attrition goals enrolling prospective members club utilizing relationship selling process take sales process beyond “ close ” initial onboarding new client decrease monthly attrition providing enthusiastic level service existing members create personal monthly plans outlining specific inhouse community activities generate new sales develop maintain excel spreadsheets sales tracking purposes support club programs staff members company name city state health wellness coach 082014 012015 achieved personal training fitness nondues revenue program sales goals effectively utilized visual fitness planner program features transition members personal training clients integrated new members club assured satisfaction company name city state general manager 042013 062014 grew two womens personal training studios less 18000 average monthly sales 30000 average monthly sales client base 85 135 implementing top mind sales approach maximize upfront upgrade renewal sales opportunities coach studio team four personal trainers aspects operational excellence turn clients “ raving fans providing positive highenergy environment clients achieve weightloss results balanced program weight training interval cardio training nutrition support accountability develop communication tools organization including monthly constant contact newsletters instudio contests community board develop specific interesting lead generating emails company name city state director performance sports 032011 082011 managed womens mens performance apparel categories running fitness soccer sales goal 21 million category expert spokesperson within apparel team defined strategy business plan performance categories created delivered informative presentations workshops sell product company name city state senior director apparel accessories merchandising 032008 052011 defined delivered apparel line north america built strategic alliances sales international product resulted 50 million 2010 24 sales growth traveled corporate headquarters germany every 6 8 weeks represent north america strategic planning meetings increased account base 10 new product quickly broughtto market introduced revolutionary womens fitness apparel program increased customer base 23 managed team three merchandise managers one merchandising analyst responsible recruiting interviewing new team members department created delivered informative presentations workshops sell product company name city state sales director new business 102007 032008 managed new emerging business categories across product classifications exceeded sales goal 20 first year built strong client relationships provided high valueadding services resulting 15 growth within new business account base developed assigned monthly sales quotas 15 national sales managers communicated regularly strategic managers resolve issues plan business launched new categories swimwear sailing limited edition created delivered informative presentations workshops sell product company name city state director sales 012006 102007 managed sales operations department store lifestyle business segments resulting 20 million annual sales improved client relationships vice president level resulting expansion account base 60 communicated regularly territory regional managers daily support strategic planning accounts recruited interviewed hired new sales managers department created delivered informative presentations workshops sell product listened attentively account feedback worked product development team introduce competitive product offerings company name city state trade channel manager 102002 012006 built managed 30 new accounts 15 million sales established critical alliance three major department store partners within sixmonth period recognized puma employee year increasing sales level 200 changed improved department expectations customer service margin analysis presentation building planned led training sessions customer service business analysis promote sales team professional development sales goal reinforcement education bachelor arts international relations 1998 mount holyoke college city state usa certificate portuguese studies 1997 universidade de lisboa city portugal technical skills mastery microsoft office word excel powerpoint strong working knowledge datatrak abc clubos software ability work several operating systems including microsoft mac osx fluent spoken portuguese proficient written portuguese knowledge spoken written spanish | APPAREL |
finance manager summary flexible accountant adapts seamlessly constantly evolving accounting processes technology adept budget forecasting financial reporting capable accountant successful managing multiple projects consistently meeting deadlines pressure extensive knowledge accounting software processes highlights financial statement analysis analytical reasoning strength regulatory reporting account reconciliation expert complex problem solving effective time management excellent managerial techniques strong organizational skills superior research skills flexible team player accomplishments reviewed processes identified inadequate experience finance manager may 2008 current company name city state supervision accounting employees including hiring coaching training completing employee evaluations timely manner develop generate daily monthly quarterly year end processes preparation financial statements related management reports coordination management daily cash transfers maintain general ledger accounts balance subledgers approve ap expenditures gl adjustments analyze review expenditures compared budget maintain accounting control procedures communicate staff members efficiently timely assist internal external auditors completing audits improve redesign reengineer existing accounting systems team member security committee business continuity committee received 20 awards going beyond saving credit union money financial analyst ii november 2000 april 2008 company name city state produced financial information billing reporting federal state county contracts performed general ledger reconciliation prepare correcting entries reconciliation 35 bank accounts multiple banking entities tracked reconciled long short term debt liaison program management respect financial information contract compliance budgetary matters reviewed monitored preparation audit schedules required agency audits assisted director finance developing budgets budgetary analysis improved redesigned reengineered existing accounting systems coordinated conversion new computer software hardware member internal loan committee providing review approval micro business loans responsible daily operation supervision ap department named employee month corporate accountant august 1998 october 2000 company name city state developed monitored operating capital budgets managed reviewed functions regarding financial statement preparation provided analysis produced reports developed specialized reports management managed reviewed approved ap ar performed general ledger reconciliation assisted hr director pr transactions functions provided work direction review less experienced associates improved redesigned reengineered existing accounting systems coordinated conversion new computer software hardware provided support assistance corporate controller named employee month resort revenue manager july 1991 august 1998 company name city state managed revenue department audited 10 restaurants adult kids ski schools 8 retail outlets crested butte marriott hotel 252 suites sheraton crested butte 300 rooms various vacation rental properties responsible hiring training disciplining 20 associates responsible security accurate processing large sums currency credit cards multiple resort operations exceeding 250000 daily ensured timely accurate bank account reconciliation various corporate entities multiple banking organizations coordinated transfer funds among multiple bank accounts managed reviewed approved high volume ap ar transactions intercompany allocations managed reviewed functions regarding financial statement preparation prepared audit work papers corporate auditors provided support assistance controller assisted conversion new computer software hardware member wage committee leadership committee software design committee received awards associate week team week team month special project month equipmentskills computer literate solid working knowledge accountingauditing principles procedures education accounting associate degree barnes business college skills account reconciliation accounting accounting systems ap agency auditing balance banking billing budgets budget coaching hardware computer literate contracts controller conversion credit direction engineer finance financial financial statement preparation preparation financial statements funds general ledger general ledger accounts hiring leadership director money processes program management reporting retail software design supervision | FINANCE |
director business development executive profile results driven highly skilled account manager sales leader 10 years experience developing executing plans cover aspects sales cycle provide strategic support customers leveraging trends technology analytical analysis solutions challenges business creates effective strategies keep pipeline accurate moving exceeding goals skill highlights strategic account development strong interpersonal skills team building expertise proven sales track record relationship selling strong deal closer skilled multitasker analytical problem solver core accomplishments created strategies develop expand customer sales resulted 67 increase annual sales increased territory penetration 25 19 25 states managed portfolio accounts totaling 10500000 annual sales 32000000 total contract value generated pipeline 150000000 net new opportunities 12 months professional experience company name city state director business development 072013 current worked closely company executives identify new business opportunities securing contracts enterprise government software software service saas infrastructure service iaas managed service solutions targeted new government agencies new product lines close 7 deals one year public sector industry created strategies develop expand existing customer base resulted 18000000 contract largest history company company name city state deputy secretary state 012007 072013 accountable election corporation professional licensing securities enforcement divisions daytoday operations including overall constituent satisfaction reduced application processing intervals 4 weeks 2 days restructure streamline multiple divisions government strengthened state agencys ability provide fair secure accurate elections voters leading implementation new statewide voter registration software solution company name city state territory manager 072006 012007 educated mortgage brokers variety wholesale loan products available credit options analyzed applicants financial status credit property evaluation determine feasibility granting loan increased monthly mortgage origination 100000 800000 per month assigned territory company name city state account manager 032006 072006 analyzed applicants financial status credit property evaluation determine feasibility granting loan engaged nonstandard borrowers leverage financial resources optimize borrowing ability captured outstanding performance awards outperforming established monthly lending 120 quota company name city state territory manager 032005 032006 new business development capture market share second mortgage wholesale lending south carolina assisted mortgage brokers bankers allow maximize revenue per loan optimize customer relationship created niche broker allowing increase revenue fees 20 devised plan revitalize territory delivering increase monthly second mortgages 250000 1000000 per month company name city state financial analyst 072004 032005 provided full service business relationship management leverage deposit investment lending portfolio bank devised plan catapult nonperforming retail branch produce 250000 per month new deposits well 250000 per month new loans company name city state territory account manager 102002 012004 business development software service saas managed services voice internet protocol voip hardware telephony midtier market managed portfolio 35 accounts generated 2000000 revenue per year leveraged new product offering win performance recognition senior management commitments 200000 per year new business company name city state global account manager 101996 072002 business development position seize opportunities international wireless infrastructure industry engaged multiple product organizations increase market share 20 worked closely company executives identify new business opportunities securing 85000000 contract sales executive tracked rfps bids develop new business opportunities developed innovative business plans sales strategies public sector market resulting expanding customer base 25 surpassed annual quota 120 developed expanded existing customer sales 1000000 first 90 days chief operating officer presented policy budget reports governor secretary state legislative leadership legislative committees streamlined internal structural roles processes responsibilities achieve 35 reduction budget reduced controlled expenses first georgia public sector agency implement zero based budgeting assistant elections directoroperations manager managed team 7 election professionals directed strategic initiatives achieve efficient processing election requests voter registration applications election supplies developed managed annual operating budgets state election division executive director georgia athletic entertainment commission coordinated department functions regulations combative sporting events georgia maintained detailed administrative procedural processes improve accuracy efficiency increased events 11 49 standardized brought online department filing system increase revenue 129 championed initiative resulted largest combat event regulated state resulted direct tax benefit 215000 estimated indirect benefit 5 million territory account manager developed executed annual sales plans strategies competitive local exchange carrierclec independent local exchange carrier ilec markets developed tool track monitor personal sales opportunities deals progress finished contracts received company employee performance award achieving 180 sales quota 1999 160 sales quota 2000 150 sales quota 2001 asset manager executed accounts receivable reporting enhancements reconciliation addressed resolved nonroutine complex unexpected variances accounts recevables received company employee performance award reducing accounts receivables disputes 10000000 education bachelor business administration bba finance economics 1996 augusta state university hull college business city state skills business development complex sales strategy public policy enterprise software software service saas infrastructure service iaas technical analysis financial analysis budget public sector telecommunications sales reporting public speaking public presentations | BUSINESS-DEVELOPMENT |
water resources specialist ii summary well organized water resources specialist ii offering four half years experience permit writing land use planning development review serves natural resources department lead assist lummi planning public works obtaining complying federal permits large development projects lummi indian reservation experienced multiple project management including coordination contractors consultants project managers project engineers agency representatives assists community members applicants understanding tribal codes laws development requirements including documentation issuance stop work orders land use permit violations conducts site visits performs assisted wetland delineations support development proposals permit review highlights use microsoft access permit tracking documentation ability use geographical positioning systems gps support field investigations use geographic information systems gis document present findings knowledge microsoft powerpoint presentation software skilled project management record keeping documentation ability work multiple agencies professionals projects ability interact communicate effectively public highly organized detail oriented accomplishments permit writer storm water compliance officer busy natural resources department consulting developing 100 permits per year supervising water quality monitoring program managing 710 storm water projects experience water resources specialist ii january 2012 current company name city state review conduct site visits consult develop permit conditions maintain records land use applications received lummi planning public works department includes coordination support wetland inventory update program evaluation development proposals impacts wetlands sensitive natural resources ensure federally permitted development projects comply permit conditions includes storm water pollution plan review approval attendance regular project meetings coordination contractors project managers project engineers agencies project file maintenance documentation supervision surface marine ground water monitoring program associated water resources specialist development project capacity changing program goals needs department community includes support field work operation boat water quality samples collected marine sample sites demonstrated ability write reports accurately reflect field conditions proven organize time effectively meet task objectives timely manner water resources technician iii february 2007 january 2012 company name city state coordinated implemented surface marine groundwater quality monitoring program reservation conducted data entry quality assurance quality control ensure collection high quality usable data assisted database programmer database development permit water quality programs maintained sampling equipment ordered supplies communicated vendors north puget sound gypsy moth supervisor may 2005 november 2006 company name city state advertised recruited hired trained supervised six technicians trappers washington state gypsy moth program conducted meetings attended meetings state office olympia performed planning quality assurancequality control activities requiring long hours travel provided coaching mentoring technicians needed architectural control assistant march 2006 june 2006 company name city state performed building plan submittal review record keeping served community members questions permit applications assisted preparing agendas meetings conducting meetings documenting meeting minutes coordinated assisted tree subcommittee site visits education bachelor science environmental science geology 2004 western washington university city state conducted field studies determine water quality health streams authored many written works lab reports policy memos research papers cowrote environmental impact statement prepared classroom presentations associate science freshwater ecology 2002 whatcom community college city state focus freshwater ecology streams identification macroinvertebrate assemblages skills tenacious courteous diplomatic professional self motivated individual requires minimal supervision | AGRICULTURE |
director finance accomplishments senior financial analyst project program consultant business case management sarbanesoxley process improvement directed financial planning analysis 120million department†” developed business cases mitigated risks managed forecasting operations budgets led audits sarbanesoxley documentation testing well process improvement initiatives improved project management processes implementation new business case template†” enhanced project visibility determine project status executive decisionmaking increased financial planning process effectiveness 35 development implementation capital budget cycle ensured accuracy data integrity financial transactions financial management roles children toys inc 2005 directed global planning analysis real estate portfolio 550million included capital investments postspending analysis minolta corporation 2004 managed budgets forecasting business case modeling initiatives north american operations improved 120 business processes boosted productivity levels 40 five months light technologies inc sprain nj 1995†” 2003 manager program management multibilliondollar budgets program management cost savings managed planning forecasting business case management largest division light technologies†” 5billion department directed multibilliondollar budgets reporting investment analysis metrics development software implementation captured 70million cost savings per year implementation reverse logistics programs†” reverse engineered entire supply chain reduced inefficiencies led initiatives business cases 350 projects within 80 programs ranging manufacturing services wireless strategy pioneered vision implementation new financial analysis internal project tracking process four large departments including business communication services manufacturing services managed projects varying levels complexity identified mitigated potential risks developed requirements managed change control tracked schedules cost performance ensuring project activities aligned business objectives early career manager planning analysis phone global corporation professional summary program manager pmo director dynamic versatile handson program manager leads teams design implement successful projects align business objectives deliver rapid results project management strategic planning pmo management energetic trusted detailoriented senior program manager strategic solutions provider outstanding project management conflict management skills handpicked executive team turn around underperforming programs accomplished leader known respected leading successful change projects building credibility executive teams staff solutions driver bridges gap business technology expertise managing complex programs multiple concurrent projects directs pmo teams develop highquality programs solve business problems provide tangible results enterpriselevel financial systems legacy workflow systems conflict management ♦ turnaround operations ♦ staffing resource management risk issue management ♦ financial modeling analysis ♦ agile waterfall methodologies costbenefit analysis ♦ change management ♦ stakeholder management work history 012007 company name – city state led multifunctional technology teams key contributor mentor pmo office 80 resources managed development innovative software systems applications directed services resources project plans major scalable enterprise solutions supporting 12billion unique ability drive transformational change business technology leadership roles provided business analysis projects 150million included requirements success criteria milestones key performance indicators kpis work breakdown structures director finance 012011 current company name – city state pmo startup contract management pmo management trusted financial executive cfo ciolevel responsibilities adds transparency financial operations adapting financial strategy organizational goals program manager projects†” manage workloads define deliverables hire mentor resources conduct performance reviews ensure compliance established pmo processes direct business forecasting financial analysis activities identify opportunities risks along action plans ensure attainment financial goals spearheaded development firstever program management office defined project management processes including related requirements management change control user acceptance testing captured 60 savings projects costs five months†” reengineered project plan renegotiated contracts new vendors enhanced quality assurance maintained timelines reengineered vendor policy enhance quality assurance identify risks issues earlier stages project manage contracts vendors including website development hosting operations applications development vp 012010 012012 company name – city state offshore project management multimilliondollar budgets global pmo staff topperforming program manager consistently sought reengineer troubled projects managed pmo staff matrix reporting structure consisting 44 global project managers department budget 15million managed projects budgets strategic analysis programs prescribed solutions provided quick roi maximum revenue productivity service optimization system flexibility directed programs 70 infrastructure application projects†” implemented vendor financial strategies improved project planning reduced costs 60 five months education master business administration business economicsfinance state university city state business economicsfinance bachelor science financeaccounting hoboken state university city state financeaccounting certifications project management professional pmp certified information systems auditor cisa lean six sigma green belt lssgb professional itil v8 basis certified certified financial planner cfp skills budget budgets business analysis cisa contracts contract management financial financial analysis forecasting functional information systems itil v leadership mentor office enterprise optimization organizational performance reviews processes program management project management project plans project planning quality assurance quick reporting six sigma strategy strategic analysis unique website development | FINANCE |
student attorney criminal defense summary recent law school graduate excited begin new career offering skill innovative problem solving finding unique theories ideas solutions create effectual case arguments works aggressively achieve continued success dedicated insurance professional 13 years experience investigating processing complex automobile insurance claims excels analyzing damages causes interpreting policies negotiating payment solutions effectively managed multiple high priority projects takes pride providing exemplary customer service highlights claims file management processes litigation management strong interpersonal communication skills exceptional negotiator experience negotiating health insurance liens subrogation knowledge strong insurance defensepersonal injury background professional personable accomplishments earned opportunity apply internship professor sitting us district magistrate judge due receiving one highest grades advanced legal writing class recommended apply law clerk position court criminal appeals awarded highest file quality score region first year team leader nominated selected among thousands employees travel corporate headquarters meet ceo head claims understand company culture process acknowledgment contributions region held position one 6 claims specialist leads texas consistently performed high meets exceeds level areas include file quality accuracy efficiency work environment selected supervisor assist file closures resolve complex claimprocessing issues participate commercial reserves analysis monitor claim status mentor capacity teammates experience student attorney criminal defense aug 2015 may 2016 company name city state offered extensive case status explanations client advised clients rights explained legal process client answered questions help ease concerns conducted legal research facts investigation case litigation drafted necessary motions relevant case interviewed witnessescrime scene reconstruction worked high profile writ habeas corpus negotiated plea deals prosecutor claims specialist lead jan 2008 jul 2015 company name city state managed files litigation worked closely defense counsel develop strategy bring cases resolution attended negotiated resolved close 100 features mediation handled serious complex claims investigating analyzing determining extent liability concerning loss damages attempts affect fair settlement claimants insureds mentored new members claim staff entrusted 75000 settlement authority team leader aug 2004 jan 2006 company name city state responsible overseeing daily administration claims work flow assigned team supervised coached developed team ensure quality outcomes superior customer service monitored claims ensure file quality compliant established standards maintained accountability team performance mentored team members casualty promotion explored alternatives find innovative ways leverage opportunities team improve quality worklife balance claims trainee oct 2002 aug 2004 company name mastered basic claims handling high demand atmosphere property damage assessor estimated vehicle damages managed preferred repair shops informed customers repair process repair quality assurance casualty adjuster completed detailed review medical records bills negotiated settlements attorneys monitored files possible lawsuit potential education jd law 2016 st marys university city state coursework criminal justice legal license pending november 2016 bachelor arts english literature 2000 texas university college city state usa english literature training risk management insurance coursework extensive training auto insurance terminology processes parts repair medical procedures texas states regulations customer service delivery commercial specific issues skills interpersonal communication customer service file management insurance legal research writing litigation mediation medical record review high level claim evaluation commercial needs negotiation processes quality assurance risk management settlements strategy | AUTOMOBILE |
mechanical design engineering intern summary secure full time combustion engineer position applying strong fundamentals application research development areas combustion fluids thermal sciences allied mechanical engineering related functions highlights autocad mechanical proengineer proe matlab ptc creo revit autodesk inventor gdt solidworks microstation ansys mechanical microsoft office word excel powerpoint project tools experience mechanical design engineering intern 052014 082014 company name city state familiarized utilized asme engineering design drafting documentation standards provided support engineering team developing conceptual layout drawings performed various engineering studies obtain simplest efficient engineering solution pressure vessel design piping design specification developed drawings schematics pids using autocad mechanical microstation according ansi document control management system electronic well hard copy documents coordinated organizing scanning retrieval distribution engineering documents project managers manufacturing engineering intern 082012 052013 company name city state designed successfully operated compact inserts drying machine researched past techniques used drying inserts identify flaws consolidated ideas team three people eliminate theses flaws designed pneumatic cylinder lift cabinet door using direction control valve modelled aesthetically good looking cabinet head using proengineer proe calculated required heat transfer rates air flow rates appropriate selection silvent air nozzle kanthal air heater increased production rate 1667 reduced cycle time 1 minute floor area 6187 reduced overall power consumption thereby increasing profit rs 426336 per annum mechanical engineering intern 062011 072011 company name state opportunity learn fixed rotary wing aircraft engines thermodynamics exposed different kinds turbo machines eg gas turbines application concepts fluid mechanics heat transfer working training also involved knowhow avionics accessories mro manufacture maintenance repair overhaul activities handson experience lathe drill mill cnc machine 082014 122014 company name sponsored new york state energy research development authority nyserda part advance innovative energy solutions reviewed existing literature different pyrolysis models used characterize biomass performed heating experiments using dsctga study pyrolysis bioblock using tga calculated kinetic parameters like activation energy rate constant obtained mass vs temperature derivative mass loss vs temperature curves determined heat pyrolysis specific heat using heat flow vs temperature derivative heat flow vs temperature curve obtained dsc finally created decomposition model based experimental results solving nonlinear euler equation gas dynamics using cfd tools november 2014 december 2014 solution euler equation gas dynamics obtained using first order lax friedrich scheme runge kutta fourth order tvd scheme lax wendroff method fundamental properties schemes compared discussed detail solution obtained numerical method presented along conclusion 3 methods accurate numerical solution prandtlglauert equation inviscid nonheat conducting perfect gas free flow september 2014 october 2014 project wave equation solved using two different numerical methods namely successive relaxation alternating direction grid generation discussed detail results obtained using analytical well numerical methods compared fbg sensors oilgas permanent downhole measurement applications january 2014 may 2014 analyzed fbg sensors used permanent downhole measurement applications studied sensing mechanism fbg sensors summarized findings form report power point presentation closedended oscillating heat pipe october 2011 presented seminar closedended oscillating heat pipe part coursework discussed detail basic concepts principle operation advantages limitations unique applications nonconventional heat pipe education master science mechanical engineering december 2014 suny university buffalo gpa gpa 3440 mechanical engineering gpa 3440 bachelor engineering mechanical engineering may 2013 university pune gpa gpa 3640 mechanical engineering gpa 3640 academic combustion heat transfer fluid mechanics computational fluid dynamics applied thermodynamics turbomachines combustion laser diagnostics industrial fluid power metallurgy machine design mechanical system design advance material science material science corrosion publications student member society automotive engineers may 2010 may 2013 presented paper alternate fuels ic engine pvg college engineering pune 2011 presented paper removal toxic metals wastewater activated carbon agroindustrial product mmm college engineering pune 2011 skills academic ansys autocad basic cnc direction documentation drafting dsc engineer laser lathe layout matlab mechanical excel microsoft office powerpoint power point word microstation mill oil organizing profit research scanning schematics scheme solidworks specification system design unique | ENGINEERING |
contract senior associate media planner sapientnitro summary obtain midlevel leadership position media utilize strong analytical negotiation creative thinking skills experience contract senior associate media planner sapientnitro 072014 current company name city state clients kpmg citizens bank institutes moven involved aspects media planning buying process client briefing post buy reporting provide povs new vendors opportunities compile rfps potential partners negotiate media costs secure media placements issue approved vendors ios create strategic tactical media recommendations traditional online components analyze campaign reporting provide clients optimizations assist media finance team vendor payment client billing lead status updates calls clients present media recommendations povs freelance sales planner 042014 052014 company name city state served primary poc major projects brought ad sales team created media plans ppt decks incoming rfps meetings ad sales team coordinated multiple departments within ziff davis organization ensuring programs necessary requirements launch timely effectively managed client agency expectations creative approvals project timelines asset allotment ziff davis programs projects managed expectations ad sales operations sales development tech finance editorial guarantee internal protocols workflows met program worked editorial staff coordinate ad sales editorial programs brainstormed marketing team create innovative ideas ziff davis organization prospective advertisers freelance associate media planner digital 012014 022014 company name city state clients wetv sundance tv fuse nuvo tv 20th century tv rfped potential vendors upcoming campaigns reviewed vendor proposals negotiated plan assisted putting together campaign recommendations clients created updated buy sheets client approval entered media buys strata sentreceived signed ios vendors coordinated digital production custom assets vendor client creative agencies created tsheets ad ops team send tags approved vendors met potential new partners learn capabilities ad opportunities provided campaign reporting currently running campaigns indepth post reporting using dart dfa excel studio manager 082013 012014 company name city state opened job numbers created estimates new jobs scheduled attended preshoot meetings noting changes requests set broke shoots visiting client assisting needs day revised sent estimates payments vendors clients assisted food stylist prop stylist photographer shoot prep shoot post shoot running errands anything else needed digital sales planner 072013 082013 company name city state assisted director sales development account executives assembling customized marketing plans incoming rfps agencies clients meet advertising objectives helped managing key relationships agency personnel clients worked account executives ensure smooth transition presale responsible postsale campaign activation entered managed sales inventory dart dfp created andor revised insertion orders agencies clients key liaison digital production ad ops project managers ensure delivery strategic successful media programs optimal ctrs key digital metrics contract marketing coordinator verison fios 042013 052013 company name city state provided support 16 account managers two regional account mangers pulled analyzed multiple daily sales reports vzai created new reports request account managers regional account managers managed six street team employees fieldwork events event reporting freelance digital mediatraffic coordinator prudential 022013 032013 company name city state entered new campaigns mediavisor mediaocean create ios publishers traffic sheets creative departments provided monthly campaign report analysis using dart dfa cost audited media spend previous months activity finance department point person aventa trafficking company assisted issues questions current upcoming campaigns freelance assistant digital media planner neoogilvy 122012 012013 company name city state clients caesars entertainment assisted submitting processing media invoices aspen maintained vendor relationships monitored delivery active campaigns generated analyzed campaign reports determine media spend performance respective metrics addition presenting results insights directly client assisted rfp media negotiations issues insertion orders publishers using dds created media recommendations media flowcharts upcoming campaigns integrated junior media associate 112011 112012 company name city state client samsung enterprise consumer business telecom samsung developed strategy traditional interactive media tactical interactive media recommendation new products launches key products enterprise b2b consumer business divisions samsung us lead weekly status calls client creative agencies partners 9 campaigns activated digital executions rfps postbuy reports using mediaocean dart dfa analysis present bimonthly campaign reporting optimization recommendations utilize industry tools ims comscore tardiis develop campaign recommendations well weekly presentations industry trade articles provide povs new partners opportunities client accomplishments completed starcom mediavest group flight basics training course education present certification ecornell marketing strategy sevencourse online marketing certificate mbalevel strategic marketing training december 2010 bachelors arts seton hall university communications city state gpa gpa 34 emphasis public relations marketing public relations journalism coursework member prssa member alpha phi sorority director marketing 20082009 vice president marketing 20092010 skills edia planningbuying softward mediaocean dds mediavisor aspen strata dart dfa dfp research software ims clear decisions mri comscore adviews snapshot srds emarketer software salesforce central desktop vzai hyperion lotus notes mircsoft office suite google drive docs box quarkxpress macpc platform proficient | DIGITAL-MEDIA |
associate vice president college advancement public relations executive profile ive worked higher education administration 7 years predominately advancement public relations university community college level addition ive taught authored 20 unique college courses primarily business discipline currently privilege serving mississippi delta community college associate vice president college advancement public relations role serve chief advancement chief communications officer reporting college president member colleges senior administrative team since 2010 also serve presidents cabinet executive director mdcc alumni foundation inc overall responsibility advancement college including alumni affairs annual giving major gifts records planned giving donor relations events also responsibility public relations including college marketing communications news professional experience company name city state associate vice president college advancement public relations 072009 current responsible college wide public relations marketing advertising executive director mdcc alumni foundation inc company name city state director development 072007 072009 major gifts fundraiser responsible multimillion dollar comprehensive campaign coordinate fundraising efforts among academic deans university vice presidents board members prospective donors significantly increased overall fundraising success cultivating largest gift universitys history 31m company name city state adjunct instructor 082006 052007 courses taught principles management undergraduate level 220 students per class international business graduate level team teacher company name city state instructor assistant basketball coach webmaster 082004 052006 courses taught – economics personal finance advanced computer web design business law college credit duties assistant coach basketball webmaster creator school website student council advisor school newspaper advisor certified mpsa teacher education mba management marketing 2005 delta state university city state united states 389 gpa bba management marketing 2004 delta state university city state united states graduated honors summa cum laude received first diploma highest grade point average undergraduate class 398 gpa overall 400 gpa major doctor education degree higher education administration delta state university city state united states coursework comprehensive exams completed december 2012 core accomplishments mississippi delta community college alumni foundation inc increased annual contributions 500 since becoming executive director total annual giving averaged 72000 five year period prior employment 2013 fiscal year annual contributions exceeded 350000 june 2014 total pledges receivable anticipated 2024 exceeded 420000 prior 2010 pledges receivable exceeded 100000 instituted following new programs private donations staff appreciation fund robert w steinriede faculty development fund emergency student support fund school support fund athletic improvement fund increased alumni directory 1500 known constituents 15000 delta state university alumni foundation inc cultivated secured largest single gift history delta state university 31 million bequest matriculating 2014 secured funding two professorships totaling 250000 initiated coordinated first 2 phases universitys 40 million campaign developed implemented corporate scholarship program resulting immediate enrollment increase 20 students first year skills personal effective written verbal communication skills effective managerial administrative skills ability adapt respond various situations ability maintain high level confidentiality ability work diverse staff faculty students donors institutional advancement experience working nonprofit board directors volunteers working knowledge budget development fiscal administration foundation fiduciary responsibilities including accounting contracts budgeting cost control principles including generally accepted accounting principles automated financial reporting systems knowledge federal state financial regulations ability analyze financial data prepare financial reports statements projections working knowledge skill involved bookkeeping processes associated receiving acknowledging recording contributions working knowledge development practices including annual campaigns major gifts campaigns endowments investment policies scholarship programs donor recognition community relations ability maintain relationships significant influential individuals ability solicit gifts public relations proven ability lead manage comprehensive strategic communications media relations marketing program advance organizations mission goals experience planning writing editing production newsletters press releases annual reports marketing literature print publications directories experience planning promoting facilitating events experience creating maintaining institutional websites social media platforms experience developing disseminating information relation crisis emergency event technology literacy banner ellucian inc database including advancement module prospect management raisers edge fundraising software blackbaud quickbooks nonprofits findwealth 8 wealthengine adobe creative cloud programs applications including photoshop illustrator muse premire pro standard microsoft office programs including word excel access others styleguard editing software joomla 3 web development certifications local project agency lpa project development management training – ms dept transportation 2013 graduate mississippi community college leadership academy 2012 fema certified ics100 introduction incident command system 2009 fema certified ics200 ics single resources initial action incident 2009 fema certified is00700a national incident management system 2009 fema certified is00800b national response framework 2009 completed specialized training planned giving council advancement support education 2007 community service curriculum committee adviser delta state university college education 2012present volunteer firefighter bolivar county volunteer fire department 2001present county fire chief 2010 assistant chief training officer 20082010 captain 20072008 firefighter 20012007 board member clevelandbolivar county crime stoppers 2007present board member delta center community economic development 20072010 affiliations delta human resource management association council advancement support education district iii roles mentor annual conference volunteer session moderator association fundraising professionals mississippi chapter college public relations association mississippi role elected may 2014 threeyear board appointment association vicechair 20142015 chair 20152016 pastchair adviser 20162017 publications abraham dr gibson mc novicevic mm robinson rk 2009 becoming outstanding management historian usa biographical research wrens bedeians pathways journal management history 151 919 novicevic williams l abraham gibson smothers j crawford 2011 principles outstanding leadership dale carnegies folk epistemology journal applied management entrepreneurship 163 | PUBLIC-RELATIONS |
account representative professional summary social media public relations professional experienced creating directtoconsumer internal communications global brands also founder wanderingforeats foodie instagram brand 35k followers multiple partnerships local businesses hudson county new jersey skills social media strategy digital marketing content development copywriting photo editing microsoft office suite ads c content content development copywriting client delivery email finance financial leadership letters marketing strategy marketing materials meetings microsoft office suite network photo editing profit proposals quick recruitment research sales stories strategy television articles work history 042016 current company name organically increased instagram following 200 1k 35k past four months achieved average engagement rate 122 continuously growing followers optimizing social media strategy collaborate brands local restaurants sponsored posts including creating content copy photo editing quick informative engagement audience post produce weekly sponsored “ snack hack ” videos published instagram story collaboration local food delivery service provide weekly analytics reports brands marketing manager research local restaurants create valueadded content daily instagram stories feed posts account representative 032019 052020 company name – city state developed campaign materials including social media plans paid twitter ads program announcements pitch letters satellite media tour alert copy multiple johnson johnson pharmaceutical brands created internal communications janssen including daily media monitoring reports csuite executives companywide emails linkedin articles published leadership training videos internal television slides •provided updates running projects set projectbased goals weekly client meetings compiled research pharmaceutical brands campaigns find new business opportunities management trainee 062016 102018 company name – city state led operations 4 café departments concurrently including overseeing 4 team leaders 30 employees successfully planned led café operations super bowl 2018 catering operations thanksgiving 2017 increasing sales 40 yeartoyear ranking 2 company sales respectively trained 10 managers 50 employees 2 store openings led teams first month openings human resource recruiting intern 012015 122015 company name – city state created implemented social media network growth plans 5 financial advisors via linkedin secured 10 interviews per week advisor candidates via email marketing strategy curated founded women finance internship drive recruitment entrylevel women financial advisors developed pitched grant internship program proposals nonprofit corporate funding securing 6k funding education masters degree communication media studies 052018 rutgers university city state gpa 383 bachelors degree communication womens gender studies 052016 institute womens leadership city state leadership scholars certificate 052016 work history 042016 current company name organically increased instagram following 200 1k 35k past four months achieved average engagement rate 122 continuously growing followers optimizing social media strategy collaborate brands local restaurants sponsored posts including creating content copy photo editing quick informative engagement audience post produce weekly sponsored “ snack hack ” videos published instagram story collaboration local food delivery service provide weekly analytics reports brands marketing manager research local restaurants create valueadded content daily instagram stories feed posts account representative 032019 052020 company name – city state developed campaign materials including social media plans paid twitter ads program announcements pitch letters satellite media tour alert copy multiple johnson johnson pharmaceutical brands created internal communications janssen including daily media monitoring reports csuite executives companywide emails linkedin articles published leadership training videos internal television slides •provided updates running projects set projectbased goals weekly client meetings compiled research pharmaceutical brands campaigns find new business opportunities management trainee 062016 102018 company name – city state led operations 4 café departments concurrently including overseeing 4 team leaders 30 employees successfully planned led café operations super bowl 2018 catering operations thanksgiving 2017 increasing sales 40 yeartoyear ranking 2 company sales respectively trained 10 managers 50 employees 2 store openings led teams first month openings human resource recruiting intern 012015 122015 company name – city state created implemented social media network growth plans 5 financial advisors via linkedin secured 10 interviews per week advisor candidates via email marketing strategy curated founded women finance internship drive recruitment entrylevel women financial advisors developed pitched grant internship program proposals nonprofit corporate funding securing 6k funding skills social media strategy digital marketing content development copywriting photo editing microsoft office suite ads c content content development copywriting client delivery email finance financial leadership letters marketing strategy marketing materials meetings microsoft office suite network photo editing profit proposals quick recruitment research sales stories strategy television articles | PUBLIC-RELATIONS |
manager experience manager 112013 current company name – city state manage large global team 50 managers technical leads software developers across portfolio 25 lob applications responsibilities include vendor management rfps vendor selection scope based contractual obligations negotiations fixed bid fixed scope tm sows 3rd party software licensing lrps short longterm strategic road maps project planning monitoring software delivery operational excellence using application performance monitoring apm log aggregation etc solution architecture design complex projects enhancements existing products aspects management hiring upout developing trust based highly advanced technical knowledge motivating actively key contributions reshaped sdlc within first 90 days everythinggoes agile scrum based process substantially improving ontime onbudget deliveries introduced jira part transformation snowballed centralization fractured implementations adoption thousands people across company stabilized key vod rights windows management application many technical challenges including performance data corruption improved resiliency platform reduced technical debt enabling faster features development substantially improved mttr rca adopting splunk appdynamics establishing proactive alerts detect problems earlier users strongly influenced uiux touchenabled web ios application used top executives established delivered stringent performance quality reliability requirements established cloudnative 12factor architecture application deployed aws using elastic bean stalk rds sns related aws services nominated nbcwide cloudfirst strategic committees key role contributions identity management idm rest based api reference architectures technologies included java net ios objectivec swift html javascript phpdrupal onprem cloudnative architectures levels abstraction iaas paas 12factor containerized serverless senior director 012011 052013 company name – city state headed solution architecture project management office responsible designing delivering marquee consumer facing digital streaming web ios android roku xbox platforms responsibilities included architectural sme presales business development executives key accounts target starz barnes noble dish network etc product strategy roadmaps critical components video streaming platform including devices catalog applegooglemicrosoft drm digital lockers project management scope management problem resolution delivery launch clientcompanys products customers relationship management internal external strategic partners key contributions helped win 9 milliondollar account barnes noble based establishing trust relationship head nook device development answering proposing solutions tough technical problems even wrote java code video playback drm content movies tv shows nooks highly customized android platform unique public key infrastructure pki based sharedresponsibility security model authenticate authorize issuing drm keys video playback encrypted content garnered interest charter communications recognized promoted senior director within 6 months joining company past experience includes media entertainment turning around troubled project relationships complete launch disneys est video streaming platformdisney movies anywhere gesture recognition presented framed plaque disney employees regulated payment processing managing team business analysts architects web developers green dot mar 2010july2010 build multiple consumer facing web sites including walmart moneycard company name processing 12million homeloans every day federal harp compliance requirements regulated finance lending first vice president countrywide managing team 15 onshore offshore architects developers qa deliver 17 million lead management project roi 293 million regulated finance lending technical lead development manager indymac automated underwriting pricing systems member team built first web ecommerce solution us mortgage market proposed brought consensus demonstrating poc built c engine improving performance 75 detailed technical skills cloud amazon ec2 rds iaas elastic beanstalk paas lambdas serverless api gateway alexa fargate etc similar corresponding experience microsofts azure heroku cloud foundry including containers docker rkt orchestration docker swarm kubernetes envoy etc keen interest cloud native computing foundations cncf oci standardization software engineering delivery scrum kanban extreme programming waterfall highly regulated environment devops using agile methodologies git based development workflows continuous delivery cd using jenkins artifactory nexus automated unit testing endtoend e2e testing code quality code coverage test coverage metrics using sonarqube devsecops incorporating veracode snyk etc canary releases ab testing featureactivated coding methods operations disaster recovery defined rto rpo technology platforms linux windows java net c c c nodejs javascriptes6 typescript databases sql server oracle mysql postgres sqlite realm swift objectivec ios applications experience social analytics closeknit networks decision trees experience supervised learning architecture design patterns antipatterns work history manager 112013 current company name – city state manage large global team 50 managers technical leads software developers across portfolio 25 lob applications responsibilities include vendor management rfps vendor selection scope based contractual obligations negotiations fixed bid fixed scope tm sows 3rd party software licensing lrps short longterm strategic road maps project planning monitoring software delivery operational excellence using application performance monitoring apm log aggregation etc solution architecture design complex projects enhancements existing products aspects management hiring upout developing trust based highly advanced technical knowledge motivating actively key contributions reshaped sdlc within first 90 days everythinggoes agile scrum based process substantially improving ontime onbudget deliveries introduced jira part transformation snowballed centralization fractured implementations adoption thousands people across company stabilized key vod rights windows management application many technical challenges including performance data corruption improved resiliency platform reduced technical debt enabling faster features development substantially improved mttr rca adopting splunk appdynamics establishing proactive alerts detect problems earlier users strongly influenced uiux touchenabled web ios application used top executives established delivered stringent performance quality reliability requirements established cloudnative 12factor architecture application deployed aws using elastic bean stalk rds sns related aws services nominated nbcwide cloudfirst strategic committees key role contributions identity management idm rest based api reference architectures technologies included java net ios objectivec swift html javascript phpdrupal onprem cloudnative architectures levels abstraction iaas paas 12factor containerized serverless senior director 012011 052013 072010 122010 company name – city state headed solution architecture project management office responsible designing delivering marquee consumer facing digital streaming web ios android roku xbox platforms responsibilities included architectural sme presales business development executives key accounts target starz barnes noble dish network etc product strategy roadmaps critical components video streaming platform including devices catalog applegooglemicrosoft drm digital lockers project management scope management problem resolution delivery launch clientcompanys products customers relationship management internal external strategic partners key contributions helped win 9 milliondollar account barnes noble based establishing trust relationship head nook device development answering proposing solutions tough technical problems even wrote java code video playback drm content movies tv shows nooks highly customized android platform unique public key infrastructure pki based sharedresponsibility security model authenticate authorize issuing drm keys video playback encrypted content garnered interest charter communications recognized promoted senior director within 6 months joining company past experience includes media entertainment turning around troubled project relationships complete launch disneys est video streaming platformdisney movies anywhere gesture recognition presented framed plaque disney employees regulated payment processing managing team business analysts architects web developers green dot mar 2010july2010 build multiple consumer facing web sites including walmart moneycard 102009 022010 company name processing 12million homeloans every day federal harp compliance requirements regulated finance lending first vice president countrywide managing team 15 onshore offshore architects developers qa deliver 17 million lead management project roi 293 million regulated finance lending technical lead development manager indymac automated underwriting pricing systems member team built first web ecommerce solution us mortgage market proposed brought consensus demonstrating poc built c engine improving performance 75 detailed technical skills cloud amazon ec2 rds iaas elastic beanstalk paas lambdas serverless api gateway alexa fargate etc similar corresponding experience microsofts azure heroku cloud foundry including containers docker rkt orchestration docker swarm kubernetes envoy etc keen interest cloud native computing foundations cncf oci standardization software engineering delivery scrum kanban extreme programming waterfall highly regulated environment devops using agile methodologies git based development workflows continuous delivery cd using jenkins artifactory nexus automated unit testing endtoend e2e testing code quality code coverage test coverage metrics using sonarqube devsecops incorporating veracode snyk etc canary releases ab testing featureactivated coding methods operations disaster recovery defined rto rpo technology platforms linux windows java net c c c nodejs javascriptes6 typescript databases sql server oracle mysql postgres sqlite realm swift objectivec ios applications experience social analytics closeknit networks decision trees experience supervised learning architecture design patterns antipatterns education 2016 massachusetts institute technology mba 2002 ucla anderson school management city state bachelors engineering 1993 thapar university summary 18 yrs experience information technology management proven record servant leader large distributed teams diverse technical environments proven record managing budgets lrps product portfolio roadmaps business cases software architecture development operations extensive track record nurturing deep relationships within company vendors strategic partners standards bodies achieve business goals strengths cloud native architectures drive reliability performance cost optimizations iaas dbaas paas containerized saas serverless strategic digital transformations using traditional software development best practices bleeding edge emerging technologies corpusintent based digital assistants bots rpas computer vision nlp deep learning blockchain program project management agilescrumkanban devopsdevsecops metrics kpis sla driven governance controls including 247365 operational excellence disaster recovery continuous improvement software development processes excellent analytical problem solving verbal written communication skills selfmotivated fast learner adaptable fast decision maker even ambiguous situations management skills include hiringfiring motivating retention performance reviews smart goals conflict resolution career development executive reporting mentoring highlights net networks apm objectivec agile oracle api payment processing apple postgres budget pricing business development problem resolution c coding c programming catalog project management cd project planning content quality client qa databases relationship management delivery sales designing scrum disaster recovery sdlc drupal software developers ecommerce software engineering features sql server finance strategy gateway strategic hiring swift ux tv html underwriting php unique management vendor management java video javascript web sites linux director managing market c office win windows mysql negotiations network strategic planning skills net apm agile api apple budget business development c c catalog cd content client databases delivery designing disaster recovery drupal ecommerce features finance gateway hiring ux html php management java javascript linux director managing market c office win windows mysql negotiations network networks objectivec oracle payment processing postgres pricing problem resolution coding programming project management project planning quality qa relationship management sales scrum sdlc software developers software engineering sql server strategy strategic swift tv underwriting unique vendor management video web sites | BANKING |
director business development summary professional business development director firmed meet sales objectives regular basis using strong leadership interpersonal communication presentational organizational skills highlights microsoft office suite microsoft crm dynamics lams webex linkedin experience company name january 2013 current director business development city state develop execute targeted business development plan build longterm pipeline develop deliver polished proposals pricing estimates short notice potential clients public private healthcare sectors work collaboratively executive sales team develop marketing campaigns new territories build relationships key hospital executives decision makers within prospective client organizations stay current healthcare industry trends personnel moves among prospect organizations identifying prospective clients using established lead methodologies manage business development team 10 people increased monthly prospect number implementing strategies develop expand existing customer base company name january 2011 january 2013 call center manager city state accept handle supervisory requests calls staff customers provide call center director information extraordinary situations ensure call center representatives follows call procedures times enforce department company policies collaborate call center director development implementation training newly hired existing call center representatives act resource call center representatives maintain accurate performance evaluations call center representatives reviewing message history call history recorded calls coordinate outside sales calendars scheduling requests call que assignments provide backup support call center director necessary assist hiring process call center representatives company name january 2009 january 2011 director city state generate new business via email campaign cold calling social networking online resources utilize market knowledge industry contacts grow global orientations business build relationships key human resource professionals global mobility relocation decision makers within prospective client organizations identify penetrate new contacts accounts broadening range business existing accounts track communicate competitive factors trends issues affecting purchase decisions team assigned regions develop grow new business pipeline relentlessly pursue opportunities broaden markets research develop strategies identify new customers sales opportunities new service development collaborate marketing execute strategies create deliver compelling customized webex sales presentations address core business challenges opportunities faced prospect negotiate finalize agreementscontracts clients close sales coach manage inside sales team seven recruited managed network 60 realtors company name january 2007 january 2009 business development manager team leader city state conduct heavy outbound b2b calling enterprise strategic enterprise organizations direct lead generation setting webex presentations high level executives develop high level relationships ceos cfos coos ctos strong focus building pipeline getting prospects pipeline future revenue generation identifying key contacts acquiring key lead criteria account qualified new business opportunities identifying professional solutions align business needs closing sale work senior management team define key business development strategies initiatives qualify existing leads via email campaign well develop maintain prospect lists sales force database generate proposals negotiate contract terms close sales develop manage business development team submit weekly status update monthly prospect report vp sales vp marketing education 1 1 wgu city state university potomac college 1 2013 bachelors sales sales management state sales management university potomac college 1 2011 bachelors science business management state business management 35 credits belford high school 1 2002 associates science business management state gpa gpa 33 business management gpa 33 high school diploma skills b2b backup business development call center closing coach cold calling competitive contracts crm client clients database email senior management focus hiring human resource inside sales director marketing market microsoft office suite enterprise network networking outside sales personnel policies presentations pricing proposals research sales scheduling strategic supervisory | BUSINESS-DEVELOPMENT |
consultant professional summary support engineer public trust clearance 10 years information technology experience installing maintaining repairing hardware software networks work well independently group setting providing facets server computer network support fluent spanish core qualifications technical hardware windows macintosh ibm dell toshiba sony hp cisco routers switches network printers operating systems networks windows 81 windows 8 windows 7 vista windows xp 2000 98 windows server 2008 2003 linux tcpip dns dhcp ftp vpn os x lion mavericks applications software tools microsoft office 2010 2007 2003 visio adobe acrobat photoshop lotus notes symantec ghost symantec pc anywhere dameware mcafee antivirus imagex trend putty webex westlaw parallels desktop microsoft virtual server 2005 vm infrastructure client juniper cisco vpn medical applications casetrakker eclinicalworks databases access mysql ticketing systems service manager remedy heat altiris jira experience september 2014 november 2014 company name city state consultant developed plan network management platform release software upgrades sevone customers include procedures scripts backup high availability continuity polling upgrade data stitching upon completion backed data restored solutions data migrations hardware refresh cluster migrations cluster realignment projects customers actively contributed consistent improvement processes scriptsautomation delivery services troubleshoot issues linux servers apache web server mysql php automation scripts sevone clients november 2011 september 2014 company name city state systemstest engineer contractor us immigration customs enforcement department homeland security provided tier 13 technical application support 60 headquarters staff 900 remote medical staff users 2000 website users account creation updating accounts issues website administered performed account creation deletion permissions configuration medical applications casetrakker eclinicalworks also related network accounts active directory tested casetrakker medical software identify root causes verify reported problems validate verify resolved issues setup user accounts rights security systems network groups appropriate system network privileges coordinated action local itfos resolve issues required escalated issues performed peripheral software installations upgrades servers desktops including testing peripheral integration eclinicalworks testing new eclinicalworks builds traveled field sites lead engineer deployment migration desktop refreshes new network maintained hardware peripheral inventory storage developed maintained test cases create test data gather results andor statistics allow analysis issues leading satisfactory resolutions run 3rd party tools cds admin test workstations midtier diagnostics tested provided technical support local field case managers users medicalrelated applications eclinicalworks appointment scheduling software various databases maintained configuration management procurement maintenance renewal documentation created updated network diagrams using microsoft visio provide presentations installed configured supported virtual machines vmware vcenter august 2008 november 2011 company name city state systems administrator provided tier 2 3 level support 400 local end users 150 remote users performed computer user account creation deletion configuration active directory hardware installation maintenance workstations servers networking equipment imaged computers laptops using ghost imagex administered symantec veritas backup exec make sure backups successful change tapes installed configured windows server 2003 2008 administer blackberry exchange servers reset passwords wipe blackberry data installed blackberry software setup blackberry phones ipads end users configured troubleshoot network printers lan performed lanwan troubleshooting network coordinated new desktop equipment deployment manage loaner hardware pool created configured vms virtual machines allocate corresponding system resources required installed configured current future versions tcpip networking remote access softwarevpn ipass citrix lead managed small projects locally microsoft 2007 sccm deployments smallscale global environment 50 users deployed evaluated tested new software production environment provided recommendation necessary implemented planning assistance upon testing completion january 2008 april 2008 company name city state analyst contractor resolved application technical issues 3000 customers needing assistance hopone internet services server hardware updowngrades 3000 servers setup user accounts rights security systems network groups appropriate system network privileges server reboots reinstalls windows different versions linux fedora ubuntu centos red hat setup cables server racks router switches data center utilize variety monitoring tools network element management systems triage troubleshoot remotely repair problems october 2007 january 2008 company name city state helpdesk analyst contractor responded telephone calls email personnel requests technical support department defense troubleshoot desktop server lanwan hardware software 2000 remote users 80 local users implemented file backups configured systems applications dispatched technicians maintain track tickets maintained network printers laptop desktop computers along associated peripherals june 2007 october 2007 company name city state project team lead contractor managed lead served tier 2 escalation support 1115 technicians daily bases hardwaresoftware issues windows server 2003 provided service level agreements technician deliverables make sure met created posted reports access database information types installations dates inn codes technicians whether sites completed aborted support management initiatives improve services add value reduce cost line business goals resolved local support hardware software problems including end user desktops laptops blackberry phones troubleshoot configured network printers replace maintenance kits october 2006 june 2007 company name city state data analyst contractor participated development configuration protocols requirementsdesign documentation definition medicare test cases ensured project data data listingstransfer reports reviewed corrected refined access database reports extract selected data useful creating monitoring plan analyzed state process collaborated hospital clinical staff identify business functional requirements responsible tier 12 hardware software network support 100 medical staff use database tools microsoft access programmingscripting languages sql spreadsheets excel word processing word run queries data june 2005 june 2006 company name city state document analyst built executed data queries via access sql identify trends resolve data issues department transportation provided accurate appropriate interpretation data applying knowledge evaluation analysis interpretation data transferred manipulated existing data edit current information proof read new entries access database accuracy deployment configuration technical support desktops laptops 100 end users reviewed reports created consultants part qa process maintain 95 better score november 2004 may 2005 company name city state contractor provided tier 1 technical support 300 end users hardware software application problems installed upgraded maintained desktop portable computer hardware software printers peripherals updated maintained automated recall information system using access database handled 3040 incoming calls daily basis created tickets gathered information resolve escalate technical issues education stratford university city state us associate applied science network management security stratford university woodbridge va associate applied science network management security graduated october 2014 stratford university city state us bachelor science information technology network engineering stratford university woodbridge va pursuing bachelor science information technology concentration network engineering 102014 present presentations maintained configuration management procurement maintenance renewal documentation created updated network diagrams using microsoft visio provide presentations certifications new horizons computer learning center atlanta ga comptia network sunset learning center red hat system administration rh124 languages fluent spanish skills deployment maintenance active directory testing workstations access technical support printers blackberry windows server 2003 cases documentation test cases backups lan lanwan integration integrator backup exec citrix exchange ghost hardware installation networking production environment remote access symantec tcp tcpip veritas veritas backup exec vms vpn wan troubleshooting security accounts accounts application support change management configuration management databases engineer immigration inventory procurement lead engineer microsoft visio accounts procurement scheduling scheduling software statistics test engineer visio vmware database sql qa qa process data analyst design documentation excel medicare microsoft access ms access scripting word basis incoming calls systems integration acrobat adobe acrobat altiris cisco comptia dhcp dns facets ftp juniper learning center learning centers lotus notes microsoft office microsoft office 2010 ms office office 2010 pc anywhere photoshop remedy symantec pc anywhere system administration systems administration virtual machine virtual server vm westlaw windows 7 windows 8 windows server 2008 windows xp wise linux support service level agreements team lead data center red hat router file helpdesk telephone apache clients migrations mysql php solutions web server associate | CONSULTANT |
finance director summary marketing manager accomplished aspects campaign development including copywriting editing list selection email social media marketing production excited grow company innovative groundbreaking revolutionary fields journalism social media education 2015 bachelor arts journalism southern illinois university city state us 2012 associate arts creative writing lincoln college city state us leadership experience advocate sisters interacting successfully august 12 14 center inclusive excellence southern illinois university mentor minority freshman women first year university create programming would aid esteem retention sis participants liaison first year students resources campus vice president blacks interested business august 13 14 college business southern illinois university managed progress committee chairs maintaining positive professional relationships organizations campus serve contact personal minority student leadership council speaker house service events created events expanded beyond college business communications department finance director minority student leadership council october 12 southern illinois university liaison blacks interested business council created fundraising events sponsor annual conference allocated councils finances different committees productive annual conference ensured financial responsibilities met weekly basis advocated council funding university raised 2000 fundraising director blacks interested business august 12 college business southern illinois university created black businessmen banquet honored minority entrepreneurs carbondale il hosted product sales merchandise organization created 5 points program awarded finances organizations campus accomplished 5 major points bib without hesitation experience 102012 finance director company name city state liaison blacks interested business council created fundraising events sponsor annual conference allocated councils finances different committees productive annual conference ensured financial responsibilities met weekly basis advocated council funding university raised 2000 082012 current advocate company name city state mentor minority freshman women first year university create programming would aid esteem retention sis participants liaison first year students resources campus 082013 012014 vice president company name city state managed progress committee chairs maintaining positive professional relationships organizations campus serve contact personal minority student leadership council speaker house service events created events expanded beyond college business communications department skills creative writing public speaking social media savvy event planning | FINANCE |
executive assistant hr summary skillful dedicated executive assistant extensive experience coordination planning support daily operational administrative functions highly confidential environment focused resultsdriven professional looking obtain career oriented administrative position newark cedc office management calendar management policies procedures manuals report document preparation spreadsheet database creation bookkeeping payroll records management meeting event planning facility management highlights word excel access powerpoint sap lotus notes oracle experience executive assistant hr 012014 current company name city state providing administrative support president homecare service provider developmentally disable population maintain calendar process requisitions organize company meetings administer preemployment training testing mange biweekly payroll 100 employees maintain schedules calendar management president maintain organization charts staffingworkforce plans hr audit files confidential materials coordinate recruiting staffing process new hires handle administrative support responsibilities related hr biller 121999 052004 company name city state processed incoming outgoing shipments analyzed customer billing issues corrective actions provided assistance dock personnel suppliers shortages overages assisted special projects needed administrative assistant 101997 082013 company name city state responsible assisting director engineering vp construction hse director human resource business partner maintain documentation control construction projects new hire safety training purchasing activities ensuring payment site utilities support accountant account payable issues specific accomplishments included engineering organized travel senior management domestic international organized travel lodging meal international employees prepared monthly reports capital projects process change utility usage overtime expenditures coordinated meeting luncheons corporate functions internal training seminars assisted implementation electronic system assisted revise hazops batch sheets sops monitored purchase office facility ppe lab supplies assisted engineering department staff 10 expense reports subscriptions licenses safety training prepared issue maintain contractor approval applications insurance certifications maintained training logs plant personnel assist coordination plant safety training provided ppe employees contractors subcontractors visitors assisted safety walks audits incident investigations lead initiatives green projects utilizing six sigma lean process construction liaison city official construction department obtaining tax abatement utilizing affirmation action program liaison vp construction architecture firms subcontractors union officials maintained travel lodging transportation vp construction staff developed implement report systems project engineer construction management assisted managing capital project budget 33mresearch building assisted managing capital project budget 30m flavors building assisted drafting department copying scanning shipping pids architectural designs created maintained submitted requisitions contracts addendum contracts contractor approval forms setup maintain project field offices assisted organizing bid packages onsite offsite construction projects maintained certified payroll documentation subcontractors human resources provided assistants hr business partner new employee background checks physicals conducted new employee benefits orientation prepared brochures job fair maintain biweekly payroll engineering department prepared agenda managers meet newly hired employees senior assistant underwriter 031994 071996 company name city state reviewed applications letters close outs cancellation policies advised clients policy documentation correspondence cancellations deletions additions prepared review rate issue renewals new business policies maintained developed quality control procedures finance contracts developed implemented automated monitoring systems education master business administration 2011 centenary college city state bachelor science business administration 2009 business administration skills accountant administrative support benefits billing brochures budget bi charts contracts copying clients documentation drafting engineer senior management finance forms human resource human resources hr insurance letters lotus notes director managing materials meetings access excel office powerpoint word oracle organizing payroll personnel policies purchasing quality control recruiting research safety sap scanning seminars shipping six sigma sop staffing tax transportation utilities | HR |
prepress graphic designer summary creative hardworking designer seeking fulltime desktop job educated graphic artist past experience business world desktop publisher laying designs printed mail advertisements local government designing new websites graphics different agencies within system later government printing reproduction center creating documents printed press copiers skills adobe indesign photoshop illustrator acrobat professional strongly familiar microsoft word excel powerpoint publisher also quarkxpress basic knowledge web development adobe dreamweaver html wordpress able perform graphic design administrative functions able work team player independently experienced using phone fax email copiers printers provides excellent customer service inperson phone email interoffice mail prioritizes calmly handles multiple projects requests listens directions takes notes later reference follows procedures knowledge design setup computer jobs printed outside vender inoffice copiers experience 012008 current prepress graphic designer company name city state create new designs variety items like manuals newsletters posters use templates updated documents like envelopes letterheads business cards proof jobs initial final customer approval manufactures highquality pdf file digitally proofing photocopying offset printing performs file backup organizes system easy recovery maintains monitors supply inventory orders items needed operates photocopying equipment includes sending approved documents printer assists bindery department using folder manual paper cutter small jobs also use bindery equipment like fastback gbc binding spines mounts laminates foam boards manually trims size ensures timely submission files production 042000 012008 web designer company name city state created new sites made updates current sites created graphics use web pages scanned documents converted digital files links sites maintained updates corrections sites answered email phone call requests departments site changes proofed pages emails sending live internet 061998 022000 desktop publisher company name city state performed setup conversion documents mac pc unix systems used quarkxpress mac setup many jobs sent network used programmers targeted direct mail printouts trained new team staff members helped cleanup company shut 061997 032000 graphic designer company name city state temporary office jobs using macintosh computers design files printed various companies like alltel publishing cleveland school district hkm marketing communications nationwide advertising education training may 1997 bachelor fine arts alfred university city state work history company name skills administrative functions acrobat adobe dreamweaver photoshop advertising backup basic business cards conversion excellent customer service direct mail email fax graphic design graphics html illustrator adobe indesign mac macintosh computers marketing communications excel mail office powerpoint publisher microsoft word monitors network newsletters takes notes pdf copiers posters printer printers proofing quality quarkxpress supply inventory team player phone unix web development web pages | DESIGNER |
engineering manager profile dedicated engineering manager excellent technical analytical communication skills demonstrated 25 years experience skills windows xp professional word excel outlook internet project management process improvement accomplishments testing evaluation analysis tested equipment ensure compliance analyzed data provided recommendations resulted adoption new costsaving equipment project management supervised project production efforts ensure projects completed company standards time within budget constraints professional experience engineering manager 112010 022016 company name city state directed installation testing operation maintenance repairs equipment trained mechanics standard operating procedures coordinate preventive maintenance programs responsible remodeling projects making detailed plans accomplish goals direct integration technical activities worked closely management front desk food beverage security housekeeping staff regards room common areas activities issues responsible safety health fire emergency systems comply municipal federal regulations managed numerous projects simultaneously within budgetary restrictions prepared accurate specifications purchase materials equipment purchasing department collaborated director engineering regarding design parameters projects resolved part assembly discrepancies assistant superintendent 042003 102010 company name city state responsible maintenance repairs 600 residential units assisted superintendent maintaining physical integrity building involved ensuring safe secure comfortable living environment residents handled daily building inspections damages cleanliness performed electrical plumbing work needed conducted preventive maintenance lowpressure oil boiler ancillary equipment supervised staff nine doormen porters evenings repaired replaced defective equipment components wiring window air conditioning units 3tons systems prepared estimates work orders request material required complete jobs ensured adequate supplies stock emergency repairs preventive maintenance completed daily reports work performed problems unusual occurrences materials expended billing recordkeeping purposes suite attendant 121994 032003 company name city state served eightynine luxury suites knicks rangers concerts circus private events acted liaison madison square garden club suites service department guests assisted coordination corporate parties assistant superintendent 101990 092000 company name city state assisted maintenance 47 residential units repaired physical damages apartments responsible conducting plumbing electrical wiring education training type 2016 trade school coursework course name languages fluent spanish skills billing blueprints carpentry detailoriented electrical wiring engineer hvac materials excel outlook window windows xp word oil painting plumbing read repairs safety soldering fluent spanish welding wiring | ENGINEERING |
general business management summary resumekristy bishop entrepreneurial indirect sales executive passionate building productive relationships clients partners team members new customer acquisition expert emphasizes mix online person marketing strategies highlights new customer acquisition account management prospecting resultsoriented knowledge market trends proficiency finding areas opportunity clientfocused brand development accomplishments conceptualized launched full service neighborhood bank marketing campaign led 70 increase bank deposits customer service internal external compliance hr sales marketing training sql valuing diversity training conflict resolution team building mentoring training best practices received several awards top performer letters recognition recommendation promoted relationship banker relationship banker ii well one 5 regional bankers position assigned train mentor new employees 12 months employment also given written offer become regional merchant service representative personally considered responsible creating need position offered 14 months time unprecedented initialized grass root marketing campaign promote brand recognition well gather household relationships ie loans deposits marketing budget immense success assessed organizational training needs performed competitive analysis make recommendations future company growth experience general business management may 2007 dec 2014 company name city state providing first person contact customers well employees provided conflict resolution internal external customer service training mentoring new hires ensuring regulations met company policy used analyzed ratings business features competitors evaluate effectiveness marketing strategies proficient sql ordering product management inventory organization product knowledge staffing opportunities products services nw florida regional commercial sales manager mar 2007 jan 2009 company name city state sole commercial sales manager ne region south georgia deland fl able increase sales territory new clients follow ups clients worked commercial sales territory well caribbean would generate new business b2b cold calls mailing information establishing new territory manager personally overhauled dated sql customer file information using previous experience would call set appts updated territory customer business generated new business gained back customers recognizing better opportunities educating preventive maintenance insurance becoming face company clients went onsite businesses create estimates field inspections measurements ordering correct products troubleshoot problems find solutionsjob site inspections keeping personal crew busy every day prepared correspondence accounting financial documents analysis sales marketing manager indirect sales manager jul 2006 nov 2008 company name city state implemented evolved highimpact strategies target new business opportunities new markets planned executed container shipments effectively controlled release proprietary confidential information general client lists prepared departmental contracts attorney approval program manager jan 2006 jan 2007 company name city state managed weight loss center worked closely clients face face provided client support individualized care excellent customer service product ordering client chart maintenance inventorypayrollhiring qualifying clients credit providing legal information client retention internal external conflict resolutionmentor prepared correspondence accounting financial documents analysis relationship banker ii jan 2004 jan 2006 company name city state conceptualized launched full service neighborhood bank marketing campaign led 70 increase sales customer service internal external compliance hr sales marketing training sql valuing diversity training conflict resolution team building mentoring training best practices received several highest awards top performer letters recognition recommendation promoted relationship banker relationship banker ii well one 5 regional bankers position assigned train mentor new employees 12 months employment also given written offer become regional merchant service representative personally considered responsible creating need position offered 14 months time unprecedented initialized grass root marketing campaign promote brand recognition well gather household relationships ie loans deposits marketing budget immense success prepared correspondence accounting financial documents analysis education high school diploma general studies psychology business st johns river state college city state usa general studies psychology business skills communication skills excellent customer service account management data entry directing documentationproject development computer proficiencycustomer satisfaction inventory team leadership marketing plans market research marketingnegotiation networking organizational skills product management profit retail sales business developmentsql active listener creative problem solver | BANKING |
ownerprinciple consultant executive profile education project management consultant career path emphasizes strategy development throughout career passion supporting highlevel influencers educational youthserving nonprofit organizations strategic tactical decisionmaking worked highperformance high impact educational organizations 15 years effective motivator results oriented leader passion excellence working diverse individuals superior crossfunctional remote team communication skills committed follow challenges ultimate organization success skill highlights project management social entrepreneurship service quality improvement budgeting change management facilitation training instructional design hardworker fast learner business strategic planning cultural competency knowledge management systems design implementation core accomplishments us army veteran logistics supply specialist honorably discharged scrum agile expert certified understands agile philosophy practices including scrum kanban dsdm crystal xp fdd working knowledge various agile lean project management methodologies ability compare choose methodology would appropriate given situation pmp application process professional experience ownerprinciple consultant may 2013 current company name city state manages portfolio higher education youth familyserving nonprofit clients provides development strategy knowledge management systems consultation advice implementation provides operational workflow support project planning project management management training technical writing grant proposals reports press kits master economic development plans continuing education instructor jan 2013 jun 2015 company name city state consistently receives high evaluation ratings ct state employees professional students personal leadership productivity courses provides instruction traditional waterfall project management methods uses addie instructional design method roll continuing education courses meet needs adult learners project manager jun 2005 nov 2011 company name city state developed directed 6year 1225 million grant program designed teach library staff 25 colleges universities skills consistent meeting needs 21st century learners led team project staff consultant design sustainable business model grant partner organization conducted business planning activities facilitated strategy sessions highlevel directors influencers across multiple educational organizations developed financial models managed location remote grant project staff developed communication plans oversaw project team tasks schedule managed vendors implemented dashboard task resource management system administered managed successfully closed grant program budget managed estimated versus actual budget reviewed edited budget reports collaboration financial specialist submitted reports final deliverables aligned sponsor requirements developed training program library staff digital preservation tools techniques traveled partner institutions provide workflow support acquire resources support local institutional preservation program implementation designed quality management plan reviewed project quality based plan requirements assistant librarian director distributed learning aug 2001 jun 2005 company name city state researched effective delivery models consultation services including marketing production intellectual property service quality evaluation methods support dcaps prepared background reports summaries documentation director distributed learning designed managed 6week intensive summer youth educational program education course management consulting 2008 cornell university johnson school management city state course financial accounting 2007 cornell university johnson school management city state mlis library information science 2001 university pittsburgh city state med education 2000 northwestern state university city state bachelor arts theater 1999 northwestern state university city state additional information 2015 secretary hartford commission art cultural affairs 2007 frye institute fellowship council library information resourcesemory university march 2006 library journal mover shaker recognizes leaders library information science field 2006 cowriter codesigner successful rockefeller foundation 63000 grant program create afterschool music production studio educational program atrisk youth southside community center ithaca ny computer skills ms office suite ms project adobe cs sharepoint | CONSULTANT |
chef owner executive profile combination specialized training professional experience results excellent qualifications executive chef sous chef chef highly skilled variety cuisines including italian peruvian mexican fusion possess outstanding interpersonal communication training skills excel creating quality cuisine within budgetary cost controls flexible ability achieve firstclass fine dining high volume operations develop motive highly productive team received professional training five certified master skill highlights small business development leadershipcommunication skills product development business operations organization budgeting expertise negotiations expert employee relations selfmotivated customeroriented fluent spanishcommunicates effectively event planning listening skills exceptional multitasker hospitality expertise core accomplishments reduced number guest complaints percent successfully managed kitchen staff 40 employees high volume dinner services 500 diners nightexpanded menu items line includeincreased sales 50 rolling revamped social media marketing initiative nearly doubled sales one year professional experience 012010 092012 company name city state chef owner management financial personnel records recruit interview train staff ensuring health safety standards development marketing strategy responsible doubling sales one year received 300 outstanding reviews yelpcom 012007 012009 company name city state director culinary arts train manage kitchen personnel supervisecoordinate related culinary activities estimate consumption requisition purchase food select develop recipes standardize production recipes ensure consistent quality establish presentation technique quality standards plan price menus ensure proper equipment operationmaintenance ensure proper safety sanitation kitchen oversee special catering events offer culinary instruction andor demonstrate culinary techniques responsibility hiring discipline performance reviews initiating pay increases 122003 122006 company name city state execute sous chef oversaw aspects relating culinary operations including kitchen supply inventory maintaining government regulations monitoring customer satisfaction menu development well food preparation food nutrition department oversaw procedures development executive chef menus recipes including special vip events oversees 3000 meals day full service cafeteria catering events 112001 122003 company name city state food service director conducted daily preshift weekly departmental meetings ensure organizational efficiencyscheduled directed staff daily work assignments maximize productivityefficiently resolved problems concerns satisfaction involved partiescontinually monitored facility took appropriate action ensure food quality service standards consistently met education 1994 los angeles culinary instituted city state usa associate arts culinary arts courses hospitality restaurant management additional information open negotiation | CHEF |
family community advocate professional summary affiliations creative problem solver computer literate experience domestic violence advocacy conflict resolution trauma counseling community referrals excellent communication organizational information gathering skills effective multicultural communication interaction skills ability provide crisis services including suicide prevention expertise counseling including inhome group facilitation expertise developing implementing monitoring different projects andor assignments knowledge techniques used mental health substance abuse servicescognitive behaviorist skills selfmotivated team leadership strong verbal communication powerful negotiator conflict resolution extremely organized client assessment analysis work history 032015 092017 family community advocate company name – city state completion update applications leading financial assistance toward home heating cooling bills well assistance towards rent mortgage payments atrisk low income elderly disabled households referrals community resources needed completion applications home weatherization program agency head start facilities compiled monitored case files coordinator vita tax program community outreach 4xs yearly utilized technology solutions data entry community outreach resulted 15 increase financial assistance 012009 012011 substance abuse counselor company name – city state completed psychosocial assessments treatment plans determine eligibility provisional needs persons suffering opiate addiction monitored progress weekly individual group sessions team staff meetings random urine surveillance completed authorization t19 reimbursements collaborated onsite medical team maximum services compiled monitored case files provided community referrals needed group leader 012008 012009 case manager company name – city state completed psychosocial assessments treatment plans compiled monitored case files utilized technology solutions streamline data entry report writing collaborated inhouse community staff maximize services provided community referrals needed monitored daily living activities assess quality life status completed monthly stats clients seen services rendered onsite case management resulted 45 reduction crisis situations 012004 012008 lead case manager company name – city state completed psychosocial assessments treatment plans within prison setting determine provisional needs discharging inmates area personal family adjustments finances employment food clothing housing physical mental impairments developed implemented program curriculum compiled monitored case files utilized technology solutions streamline management tasks report submission supervisor trainer masters bachelor interns provided employment services including resume writing job leads job retention case management resulted 50 recidivism reduction 4 year project virgil joiner pg 2 012000 012004 therapist company name – city state completed psychosocial assessment treatment plans determine diagnosis provisional needs clients wide range mental health disorders including aoda assisted clients modifying negative attitudes behaviors weekly individual group session urine surveillance compiled monitored case files provided inhome therapy inhome services resulted 60 increase client retention observed monitored client behavior responses treatment 011998 012001 psychotherapist company name – city state completed psychosocial assessments treatment plans clients diagnosed wide range mental health disorders directed clients modifying attitudes patterns negative behavior weekly individual sessions compiled monitored case files completed authorizations insurance reimbursement collaborated psychologist psychiatrist regarding diagnosis medication monitoring conducted inhome services including crisis intervention provided community resources needed inhome services resulted 35 increase client retention observed monitored client behavior responses treatment skills streamline agency case management counselor counseling crisis intervention client clients data entry diagnosis financial insurance meetings mental health progress psychiatrist quality report writing supervisor tax therapy trainer trauma treatment plans education 1995 msw social welfare university milwaukee city state advanced opportunity fellowship award uw milwaukee field placement advisory brd member african american student achievement award association black social workers book fund award 1993 bsw social welfare concordia university wisconsin city state member student social work club aoda counselorsocial work intern wcswings correctional program milwaukee wi aoda counselorsocial work intern women need greater support va medical center city state | ADVOCATE |
mortgage banking underwriter ii experience mortgage banking underwriter ii 042017 current company name – city state analyze loan documentation determine debt income ratios verification assets credit risk applicants seeking obtain mortgage determined qualifying income tax returns self employed borrowers consist sole proprietors partnerships scorps underwrite apply needed conditions mortgage applications ensure customer meets product specifications guidelines review loan documentation accuracy completeness compliance desktop underwriter du loan prospector lp findings obtained completed mandated training 750000 lending authority senior remote underwriter 112016 032017 company name – city state analyzed credit risk financial strength borrowers determine credit worthiness repayment capacity presented written verbal loan decisions detailing results risk analysis support recommendation approve suspend deny request mortgage insurance underwrote conventional conforming nonconforming loans proposed counter offers analysis meet arch mi investor guidelines increased underwriting loan level authority 417000 750000 remote underwriter 122012 102016 company name – city state analyzed income credit collateral documentation making quality risk decisions comply arch mis guidelines exception matrix mortgage insurance applicants exceeded productivity standards completing 45 files per day increasing loan level 20000 417000 assisted sales team answering inbound scenario questions relating credit risk collateral requirements responsible underwriting fannie mae freddie mac loans senior underwriting support specialist 062007 112012 company name – city state performed monthly audits home affordable refinance program application delegated mortgage insurance account submissions completed level 1 level 2 support staff trained new employees onboarding process remote underwriting developed best practice guidelines new employees integrated cmgs imaging system developed procedures process home affordable refinance program recipient pmi mortgage insurance diamond award outstanding stellar work performance performed data entry master policy requests billed contract underwriting submissions performed administrative duties management team underwriting support specialist ii 012005 052007 company name – city state managed underwriting operations workflow ensure underwriting turn times met files distributed underwriting pipeline registered prepared incoming files underwriting responsible operating switchboard consisted 50 working extension call center environment collaborated department ensure computer systems software issues resolved timely manner prepared preapproval clients requests credit reports underwriting assistant 062001 122004 company name – city state performed data entry delegated mortgage insurance requests require company accuracy rating least 95 100 correspond customer inquiries regarding status requests underwriting decision purchased managed office supplies operating inventory clerk shipping clerk managed shipping process shipping logs offsite file retention work history mortgage banking underwriter ii 042017 current company name – city state analyze loan documentation determine debt income ratios verification assets credit risk applicants seeking obtain mortgage determined qualifying income tax returns self employed borrowers consist sole proprietors partnerships scorps underwrite apply needed conditions mortgage applications ensure customer meets product specifications guidelines review loan documentation accuracy completeness compliance desktop underwriter du loan prospector lp findings obtained completed mandated training 750000 lending authority senior remote underwriter 112016 032017 company name – city state analyzed credit risk financial strength borrowers determine credit worthiness repayment capacity presented written verbal loan decisions detailing results risk analysis support recommendation approve suspend deny request mortgage insurance underwrote conventional conforming nonconforming loans proposed counter offers analysis meet arch mi investor guidelines increased underwriting loan level authority 417000 750000 remote underwriter 122012 102016 company name – city state analyzed income credit collateral documentation making quality risk decisions comply arch mis guidelines exception matrix mortgage insurance applicants exceeded productivity standards completing 45 files per day increasing loan level 20000 417000 assisted sales team answering inbound scenario questions relating credit risk collateral requirements responsible underwriting fannie mae freddie mac loans senior underwriting support specialist 062007 112012 company name – city state performed monthly audits home affordable refinance program application delegated mortgage insurance account submissions completed level 1 level 2 support staff trained new employees onboarding process remote underwriting developed best practice guidelines new employees integrated cmgs imaging system developed procedures process home affordable refinance program recipient pmi mortgage insurance diamond award outstanding stellar work performance performed data entry master policy requests billed contract underwriting submissions performed administrative duties management team underwriting support specialist ii 012005 052007 company name – city state managed underwriting operations workflow ensure underwriting turn times met files distributed underwriting pipeline registered prepared incoming files underwriting responsible operating switchboard consisted 50 working extension call center environment collaborated department ensure computer systems software issues resolved timely manner prepared preapproval clients requests credit reports underwriting assistant 062001 122004 company name – city state performed data entry delegated mortgage insurance requests require company accuracy rating least 95 100 correspond customer inquiries regarding status requests underwriting decision purchased managed office supplies operating inventory clerk shipping clerk managed shipping process shipping logs offsite file retention education high school diploma accounting bookkeeping 062000 george westinghouse career academy city state participant retail education alliance development youth ready program summary mortgage underwriter 17 years work experience adapts change selfmotivated exceptional customer service skills determined work ethic excels problem solving results driven customer service great verbal written communication core competencies includes risk analysis credit evaluations financial reporting data entry 10key data entry billing administrative support highlights administrative duties call center credit credit rrisk credit risk clients data entry documentation financial imaging insurance inventory loan documentation mac office quality retail risk analysis sales shipping switchboard tax returns underwriter underwriting workflow written skills administrative duties call center credit credit rrisk credit risk clients data entry documentation financial imaging insurance inventory loan documentation mac office quality retail risk analysis sales shipping switchboard tax returns underwriter underwriting workflow written | BANKING |
force analyst summary profile honorably discharged navy first class aviation specialist transitioning us navy civilian professional previous experience criminal justice highly motivated leverage ten years combined experience education achievements longterm service homeland security professional prides wellbeing citizens executes task precision detail highlights cpr child cpr training emergency planning response sarsexual assault awareness windows expertise reportoperations analyst public safety security background supervisingmanagement critical thinking firearms safety handling judgment decision making personnel human resources active listening experience force analyst may 2013 current company name developed led training programs preparation combat served custodian classified documents highranking officials sorting routing incoming correspondence messages maintained 100 accountability assigned equipment worth 120000 tracking personnel supplies within command communicated urgent orders directions effectively team 20 personnel prepared reports correspondence determine requirements requisition control issue change kits requisition departmental instructions forms technical data organize maintain operate technical libraries perform others duties required attached organization intermediate department maintenance activities aviation staff command currently working position generally held seasonal administrative assistance taking care ingoing outing going calls setting video teleconfence making orders defense travel system developed costsaving algorithm identify corrosion treatment special inspection documentation process streamlining verified 239 967 records quickly identified incorrect documentation lead navy command navy marine corp relief society raising 13644 active duty services member need financial assistance aviation maintenance adminaz1 march 2009 may 2013 company name ensured system security database integrity configuration management maintained supervised enlisted active duty members training overseeing various job tasks others optimized nalcomis oma activities naval aviation logistics data analysis configuration changes technical directives work orders flight documents operate manage naval aviation logistics command management information system data base reports analyze data pertaining history operation maintenance configuration receipt transfer naval aircraft related aeronautical equipment planned programmed coordinated scheduled unscheduled maintenance tasks incorporation changes modifications onto aircraft equipment correctional officer march 2005 march 2009 company name city state physically restrained individuals disturbances required physical intervention escorted inmates cells court hospitals medical appointments maintained custody control 114 inmates housed maximum security unit observed behavior residents individually group established healthy relationships maintained professional boundaries resident offenders institution prepared processed maintained forms reports logs records activity journals recognition awards navy marine corps achievement medal company name certificate appreciation education masters arts homeland security intelligence studies homeland security intelligence studies degree ba homeland security 728 14 ashford university city state homeland security aas process technology 52508 lee college city state process technology certified first aidcpr secret security clearance environmental course fema is00100b certificate fema is00559 certificate 0817ncomputer operator az6303 optimized nalcomis system administratoranalyst preservice part correctional officer additional trainings weapons handling similar automated maintenance situational training nccer training cpr certified treasurer military mwr onthejob correctional officer training maintenance administration enlisted aviation prepare specialist numerous operation system trainings journeyman aviation computer programmer apprenticeship contamination technician skills administrative analyst computer programmer configuration management cpr certified cpr critical thinking data analysis data base database decision making documentation financial first aid forms human resources inspection listening logistics windows weapons management information system navy naval personnel public safety routing safety security clearance sorting supervising system administrator technician training programs video | AVIATION |
administrative clerk public relations manager summary recent biola university communication studies graduate experience hr training development recruitment billing event planning education seeking opportunity work collaborative environment build professional experience education bachelor arts major rhetoricalinterpersonal communication minor biblical studies may 2016 biola university city state communication classes tackled topics largescale interest delve deep providing legitimate arguments proofs studies resulted honing interpersonal public communication skills well adaptive learned analyze human behavior asses work culture develop case studies research perform text analysis averaged 18 unit course loads involved whole host extra curricular clubs events resulting preparation enter workplace experience administrative clerk public relations manager 082016 current company name city state manages average three hundred active members daily basis actively engages recruitment outreach trainings billing telephone inquiry incoming outgoing organizes medium scale events assists members staff logging sensitive information works directly business owner coaches staff members develop strong interpersonal relationships clients youth leader 022016 032017 company name city state r esponsible teaching average fifteen high school children every sunday assisted youth group leading discussion based learning inquiry presented various arguments pertaining topics engaged questions morality ethics issues today allowed participates formulate methods critical thinking aided youth life lessons tools future room explore ideas overall acted tutor aid needed human resources training development intern 092015 062016 company name city state access services paratransit organization provides transportation disabled community working directly metro services access state federally funded project gives cheap alternative qualify operated directly training development manager well hr director created several training programs company internal usage wrote multiple rfqs request proposal forms outreached large scale job fair acted main lead multiple human resources projects new hire employee material compilation distribution updated one hundred employee files containing sensitive confidential information observed participated several executive meetings operated within several different departments within access services complete whole hosts tasks varying human resources assisting directors realtor assistant 032014 062015 company name city state keller williams real estate team handles probate trust various aspects real estate entailed various work hours spanning monday sunday transported sensitive information law firms realtor offices assisted hosting open houses possible buyers real estate agents cold called clients handled telephone inquiry regarding details estates regularly updated new client information computer system worked directly mary almada complete various tasks within short period time student voice 102012 052014 company name city state served students recruiter biolas multiethnic parent advisory counsel worked directly provost several departments heads better establish recruitment goals make necessary changes incoming students personal outlook provided counsel social cultural environment campus better target incoming students counsel established effective means communication several department hosted largescale outreach events community breakfasts incoming student parents listed personal outlook well university president provost several top school officials participation counsel fostered established means communication students departments others resulted better retention aim funds university recruitment biola ethnic advancement team 092012 042014 company name city state responsible traveling beat team recruit churches schools college fairs delivered powerpoint presentations behalf biola university traveled within greater los angeles region acting student recruiter one several main speakers gave testimonials experience biola honed public speaking skills time experience visited dozens location educated personal positive reasons attend biola university apprentice electrician 062012 092015 company name city state apprentice electrical worker hilight electric replaced lights fixed wiring assisted coworkers responsible loading work trucks accurate amount supplies make modifications clients locations included limited jack box dennys pizza hut although hard labor work required strong memory intelligence technicality accomplishments millennium momentum leadership developmental institute graduate 20142015 engaged extracurricular course leadership education professionalism one committed increasing number students young professionals workplace participated day month seminars students would receive lectures interact city officials work place professionals ceos many enhance networking skills professionalism engaged organization short time hand picked represent biola university temporary liaison recruited several students next incoming class actively engaged training displayed professional character eventually leading internship access services skills educator social media recruitment communicator | PUBLIC-RELATIONS |
floral designer summary retail floral designer energetic outgoing detailoriented handle multiple responsibilities simultaneously providing exceptional customer service floral sales 13 years avenues retail sales 20 years driven resultsfocused professional seeking position company share talents experience 102014 012015 company name city state plan arrangement according clients requirements utilizing knowledge design properties materials select appropriate standard design pattern cheerfully assisted staff productive festive holiday season resolve customer complaints regarding sales service greet customers ascertain customer wants needs attended sales seminar learn techniques increasing sales ordersuggestive selling floral designer 012006 092014 company name city state open store morning filing sales receipts taking phone orders collecting orders teleflora dove system confer clients giving quality customer service regarding price type floral arrangement gourmet fruit basket desired date time place delivery trim material arrange bouquets wreaths terrariums items using trimmers shapers wire pins floral tape foam materials perform office retail service duties keeping financial records serving customers answering telephones selling giftware items receiving payment inform customers care maintenance handling various flowers foliage indoor plants items decorate supervise decoration buildings halls churches facilities parties weddings occasions itemize total customer merchandise selection checkout counter using cash register accept cash charge card purchases attend floral symposiums learn latest floral trends weddings everyday design design set advertising signs displays merchandise shelves counters tables attract customers promote sales floral designer 072002 112005 company name city state worked dedicated team six floral designers able multi task selling designing answering phone created floral designs hospital functions organized delivery time arrival event monitor customer preferences determine focus sales efforts place prices descriptive signs backdrops fixtures merchandise floor motivated staff positive give exceptional customer service hospital environment take inventory examine merchandise identify items reordered replenished stock shelves racks cases bins tables new transferred merchandise education associates degree retail may 1979 cape cod community college city state retail cc community college travel tourism certificate 1999 cass floral school floral design certificate 2000 skills advertising cash register resolve customer complaints client clients customer service delivery designing filing financial focus inventory materials office 2000 quality receiving retail selling sales tables telephones phone type | DESIGNER |
training manager executive summary qualified training manager offering record successful job performance proven problem solving ability experience developing implementing innovative solutions experienced leadership development professional 10 years experience various training environments intermediateexpert level ms applications strong training management learningdevelopment administrative consultative skills client organizational task oriented problem solver ability rapidly adapt new situations core qualifications training development supervision training policyprogram development certified train trainer t3 management remote employees curriculum development talent development military civilian training master black belt instructor operations management crossfunctional team management training manual contributor call center management experience customer service management expertise professional experience company name city state training manager 082011 092015 creating implementing training programs overseeing development careers set performance metrics evaluate productivity help workers create longterm career plans within organization develop implement monitor training programs within organization supervise technical training staff conduct orientation sessions create training materials develop multimedia visual aids presentations create testing evaluation processes evaluate needs company plan training programs accordingly conduct performance evaluations provide classroom training demonstrations onthejob training meetings conferences workshops manage staff 70 classroom facilitators multiple locations conduct continuing education training provide leadership development education provide logistical support course development delivery evaluation process measurements cost management plan implementation facilitation activities events budget spending material production distribution resources ensure operations managed within authorized budgets company name city state ownerpartner defense contractor 102006 072011 top secret facility clearance supervised trained employees high level security military intelligence operations recruited quality personnel special assignments conducted high level briefings debriefing various security level investigations federal locations military civilian congressional personnel developed business plans budgets cost proposals task schedules cost analysis projections issued statusquality control plans reports developed specific scenarios created specific characters per usmilitary specifications adhering strict government guidelines provided experienced instructorsrole players educate assist military civilian personnel prior deployment created comprehensive lesson plans instruct military civilian personnel developed customized programs support enhance security agencies united states government company name city state program administrator ii project manager training specialist ii us army cisac 012004 092006 consultant liaison department interior doi department defense dod effectively modernize inventory cataloging processes sensitive classified files material property single point contact project scheduling changes capture manager contract acquisition procure write implement new existing request purchasequotes opportunities rfprfq provided instruction students enrolled cisac 35l97b course using various methods include formal platform instruction practical exercises demonstrations automated presentations test administration test reviews retestretrain team consultant da branch chief 35l97b intelligence school assigned retrain coach officers soldiers instructors needed additional training perform full potential counterintelligence agents role player company name city state role player 012003 012004 provided services role player support cisac us army intelligence center research development created new scenarios field training exercises ftx cadre teams used world events guidelines executed quality assurance programs prepared standard operating procedures analyzed program data assist strategic decisionmaking education bachelor arts equivalent theology 2007 university south city state usa graduated associates equivalent office automationcomputer specialist 1989 coleman university city state usa valedictorian interests saint stephens episcopal church vestry member youth minister extensive information available upon request lay eucharist minister coaching playing softball umpire little league volunteer special olympics arizona business professional women past president stand children member gckt humanitarian organization nongovernmental organizational ngo status united nations responsible training members international response team irt preparedness techniques natural disasters provide services wounded warrior us programs help heroes uk promote acts random kindness ark inspiring others extraordinary affiliations leadership development program tracys karate studio master black belt association american kenpo karate association skills administrative consultant course development client dc delivery instructor leadership development leadership development curriculum development trainer workshops t3 | INFORMATION-TECHNOLOGY |
designer summary get strong foothold career ladder best company supports teamwork utilizes abilities employees highlights excellent team working skills · planning organizing events · creativity working time management skills · ability work pressure · experienced communicating interacting building relationships people varying ethnic religious cultural backgrounds computer literate excellent typing skills fluency ms office word excel powerpoint access world wide web web search ·good communication skills · leadership skills experience designer 022011 company name city state designing jewelry collection brides show education 2009 american university dubai city uae bachelor fine arts visual communication visual communication 2005 almaarifa private school high school level business biology arabic religion english food nutrition arts toefl business biology arabic religion english food nutrition arts toefl 2004 rosary school igcse city subjects included english arabic biology physics chemistry business economics religion math arts interests painting design sports fine dining going friends reading movies languages english fluent arabic fluent french basic skills photo advertising arabic artist arts art agency basic good communication skills computer literate creativity database dec designing economics english filling french languages leadership skills math access excel ms office powerpoint word organizing paint physics pos selling time management typing skills world wide web additional information | DESIGNER |
culinary arts instructor executive profile seeking responsible challenging position offers opportunities personal professional growth culinary environment fine dining highend hotel catering education prefer position education management utilize skills gained past 16 years teacher supervisor trainer team player problemsolver skill highlights 16 years supervisor experience includes production operations export domestic shipping receiving inventory control ordering budgeting distribution also responsible inventory system applications products sap conduct inventory plans select teams monthly cycle count 5000 materials supervise earning respect others maintain transactions sap warehouse shipping inventory functions sap system knowledge microsoft office computer small larger appliances maintain timeliness quality high volume kitchen quality control strong leadership skills skillful teaching coaching motivating training employees students core accomplishments staff development launched wellreceived program professional development courses staff mentored coached employees resulting 12 increase productivity managed classes 7 30 students professional experience culinary arts instructor january 2015 current company name city state prepare lesson plans classroom instruction credited technicaloccupational courses develops programs curriculum syllabi goals objectives evaluates students progress attaining goals objectives taught culinary arts courses classroomlabfield environment closely simulates environment industry maintaining knowledge current trends development field provides instruction theory practical application culinary arts establishes measures evaluates program prepare maintains required documentations administrative reports director dining services january 2014 current company name city state oversee manage day day operation dining services operations maintain uphold corporate standards meet financial expectations departments ensure exceptional customer service hospitality quality dining experience residents create special meals special diets special needs prepare special events grand opening family night community activity resident private parties responsible purchasing food nonfood items teacher intern april 2010 may 2010 company name city state 7 weeks demonstratedshoppedorganizedplanned food production labs implemented safety sanitation knife skills labs developed creative lesson plans focused differentiated instruction kept students involved engaged lessons teacher intern february 2010 march 2010 company name city state 7 weeks service learning project 7th grade made pillows haiti developed creative lesson plans focused differentiated instruction implemented safety sanitation knife skills labs implemented culture diversity class mastered classroom managementkept students involved engaged lessons paraprofessionalsubstitute teacher october 2006 january 2013 company name city state motivated students stay task completing work given teacher monitored halls throughout building worked effectively administration faculty staff participated challenge day bakingpastry chef january 2006 january 2013 company name city state prepared make desserts cakes gelato pastries dessert sauces mastered making ethic artisan gelatos sorbets plated presentation service created design different dessert season manage 68 food preparation employees banquet chef january 2005 january 2006 company name city state maintained carversauté station events assisted plate presentations sit wedding parties special events food preparation events set break event serve food depends stations hot cold foods desserts ownermanger january 2002 january 2004 company name city state increased sales 25 50 effectively managed food cost budgeting production sales inventory marketing advertising supervised 810 employees responsible hiring terminating initiated proper training customer service monitored food safety sanitation education master science family consumer science 2012 queens college cuny city state associate science culinary arts 2007 le cordon bleu college city state us bachelor science marketingmanagement 1995 southampton college long island university city state skills administrative advertising arts budgeting coaching customer service training employees special events financial food safety hiring instruction inventory inventory control leadership skills lesson plans marketing materials microsoft office presentations progress purchasing quality quality control receiving safety sales sap shipping supervisor teacher teaching | ARTS |
chef manager professional summary food production management – k12 chef management experience – national school lunch program oversight – food safety champion – culinary innovation – proven team leader – creative recipe presentations – training development – contract management inventory ordering management– procurement analysis – auditing management – waste management skills – food cost labor management – strong catering abilities – restaurant management skills – team player – excellent communication skills – ms office proficient – budgeting invoice competencies – food allergymedical condition trained – quick books – quicken– newton pos– cater trax knowledgeable – menu software proficient waste management savvy la ethics trained skills food spoilage prevention kitchen management menu planning recruiting hiring cooking skills supply ordering budgeting food plating presentation signature dish creation forecasting planning baking broiling skills recipes menu planning sanitation guidelines workflow optimization food inventories performance assessments adaptability cultural awareness written communication work history chef manager 082020 current company name – city state placed food orders suppliers weekly basis taking account kitchen budget expected demands hired trained managed kitchen staff including employee development issuing disciplinary action conducting performance reviews kept kitchen staff compliance safety food regulations reduce opportunities illness accidents scheduled received food beverage deliveries adhering food cost budget pitched work line busy periods place sick employees maintained high food quality standards checking delivery contents verify product quality quantity responded dietary concerns food allergies creating dishes meet customer needs palates properly handled stored food eliminate illness prevent crosscontamination collaborated lusher elementary production modification menus selections chef manager 082019 032020 company name – city state placed food orders suppliers weekly basis taking account kitchen budget expected demands hired trained managed kitchen staff including employee development issuing disciplinary action conducting performance reviews kept kitchen staff compliance safety food regulations reduce opportunities illness accidents recruited hired employees build effective culinary team 15 million annual revenueproducing restaurant new orleans prevented crosscontamination utensils surfaces pans cooking plating meals food allergy sufferers evaluated inventory levels weekly basis placed orders restock cooler dry items supplies ran prepared meals scratch using authentic popular recipes generate repeat business averaged 98 food production cost feeding two thousand children achieved 83 participation rate enrollment including breakfast snack meals managed usdadod funds experienced union workers union practices general manager operations 012017 072017 company name – city state created managed executed business plan communicated company vision objectives motivate teams improved productivity reducing staffing operational costs 75 recruited interviewed hired developed team members exemplify company culture values conduct performance appraisals coaching counseling motivating recognition activities retain develop store team advanced productivity kpis leading trainings procedures safety practices closed store without incurring lease penalties excellent standing building management operations manager 012010 112016 company name – city state devised deployed monitored processes boost longterm business success increase profit levels set enforced optimized internal policies maintain efficiency responsiveness demands reduced average contract expenses 16 aggressive negotiations vendors effectively grew business manage sales revenues excess 450000 annually worked closely team help business win several awards — small business year gambit magazine king cake year 2015 nolacom best rest 2016 youth leadership council others documented safety action plans quality initiatives team performances education associate arts pastry arts 052009 university new orleans city bachelor science business management 052005 northwestern state university louisiana city state graduated 31 gpa graduated top 17 class minored marketing certifications certified servsafe expiration 2024 member american institute culinary professionals 2019 culinary innovation america jr board member | CHEF |
senior construction manager senior construction manager summary schedule project logical steps budget time required meet deadlines confer supervisory personnel owners contractors design professionals discuss resolve matters work procedures complaints construction problems prepare contracts negotiate revisions changes additions contractual agreements architects consultants clients suppliers subcontractors prepare submit budget estimates progress reports cost tracking reports interpret explain plans contract terms administrative staff workers clients representing owner developer plan organize direct activities concerned construction maintenance structures facilities systems take actions deal results delays bad weather emergencies construction site inspect review projects monitor compliance building safety codes regulations study job specifications determine appropriate construction methods select contract oversee workers complete specific pieces project painting plumbing obtain necessary permits licenses direct supervise workers develop implement quality control programs investigate damage accidents delays construction sites ensure proper procedures carried determine labor requirements dispatching workers construction sites evaluate construction methods determine costeffectiveness plans using computers requisition supplies materials complete construction projects develop construction budgets compare green nongreen construction alternatives terms shortterm costs longterm costs environmental impacts develop implement environmental protection programs implement training programs environmentally responsible building topics update employee skills knowledge inspect review projects monitor compliance environmental regulations perform contract others perform prebuilding assessments conceptual cost estimating rough order magnitude estimating feasibility energy efficiency environmental sustainability assessments procure leadership energy efficient design leed environmentally certified professionals ensure responsible design building activities achieve favorable leed ratings building projects highlights residential construction specialist osha certified forklift hazmat certified concrete estimation permit processing baseline schedules creation site safety coordinator superb management skills security systems knowledge safe job site setup building codes regulations blueprint fluency power hand tool operation ms office proficient organized detailoriented project budgeting cost control accomplishments held 965 success rate assigned projects managed 32 million dollar project supervising team 57 known expectations cleanliness organized subdivisions company trained mentored 115 construction workers general laborers apprentices home construction project workers thorough final walk thru buyers experience senior construction manager mar 1994 aug 2013 company name city state qualified competitive subcontractor bids prior execution contracts carefully coordinated plans specs using marketing programming standards managed rights way easement dedication processes educated general contractor personnel quality standards throughout construction process transported materials tools machines installation sites directed general contractor required mockup preparation obtained notices completion compliance certifications construction administration consultantsreviewed investigated proposed change order requests pcor acted liaison landscape architects general contractors submitted project closeout documents accordance contract assigned projects tasks employees based competencies specialties performed construction site preinspections coordinated postconstruction audits accurately provided status information project progress project management efficiently recorded rejected incorrect deliveries material site monitored safety construction activities making onsite personnel safety top priority proficiently used incident issues tracking iit system document onsite issues acted liaison company safety representatives promote awareness understanding safety protocols coordinated training construction teams sitespecific requirements techniques procedures properly maintained onsite equipment vehicles education bachelor science construction management technology 1993 ohio state university city state united staes coursework residential carpentry blueprint reading construction safety building construction trades technology certificate coursework exterior finish moisture protection coursework floor systems wall ceiling framing skills customer service satisfaction project management multi task management expense control soft account budgeting | CONSTRUCTION |
office support coordinator summary highly qualified detailoriented hardworking office manager 12 years experience proficient research writing case management client relations selfstarter strong problem solving organizational abilities demonstrated ability handle difficult situation tact skilled analyzing task breaking manageable pieces team player exceptional communication interpersonal skills highlights time management strong problem solver resourceful mail management schedule management meticulous attention detail resultsoriented selfdirected report development selfstarter accomplishments general coordinated department functions team 10 employees received merit raise strong attention detail exemplary customer service teamplayer attitude successfully planned executed corporate meetings lunches special events groups 15 employees training successfully trained staff office systems databases policies procedures focusing minimizing errors generating superior results employee management liaised hr department establish employee benefits training payroll termination procedures administration performed administration tasks filing developing spreadsheets faxing reports photocopying collateral scanning documents interdepartmental use customer service handled customers effectively identifying needs quickly gaining trust approaching complex situations resolving problems maximize efficiency multitasking demonstrated proficiencies telephone email fax frontdesk reception within highvolume environment research investigated analyzed client complaints identify resolve issues experience september 2013 january 2015 company name city state office support coordinator provided courteous professional contact site referred calls appropriate agencies accurately completed tracking work processed used case management staff provided support case management directors created forms userfriendly formats assisted leadership support intensity scale referrals long term home health processes requested coordinated meetings meeting arrangements included scheduling room set facilitation assistance requested planned arranged coordinated community projects team development activities needed prepared check requests following finance department policies procedures deadlines ensured proper coding funds taken appropriate accounts assisted completed internal file reviews setup archiving remained knowledgeable current ddd rules regulations program quality standards expectations best practices including ccms benefits utilization system bus etc april 2013 august 2013 company name city state financial foundation associate seasonal interviewed prospective clients learn financial needs discuss existing coverage processed applications payments corrections endorsements cancellations promoted agency products customers telephone presented clearly explained insurance policy options clients based needs goals promoted client retention highquality service follow presented account proposals professional timely manner august 2011 april 2013 company name city state human resource assistant administrative assistant iii answered employee questions regarding employment records resolved issues advised managers organizational policy matters recommend needed changes served link management employees handling questions interpreting administering contracts helping resolve workrelated problems verified employment accountable establishment preparation newhire paperwork entered modified proofread data peoplesoft backoffice january 2013 march 2013 company name city state aba therapist applied behavioral analysis help clients improve fuctionality may 2010 august 2010 company name city state data entry clerk verified information computer system uptodate accurate identified resolved system account issues requested pricing vendors created offers clients november 2006 march 2010 company name city state office management specialist office administrator executed accounts receivable reporting enhancements reconciliation procedures performed debit credit total accounts computer spreadsheetsdatabases using specialized accounting software addressed resolved nonroutine complex unexpected variances provided reliable timely project project expense capitalization amortization spend data departments efficiently implemented shortterm tracking factoring possible longterm tracking strategies coordinated department functions team 10 employees maintained detailed administrative procedural processes improve accuracy efficiency verified logged deadlines responding daily inquiries supervised trained admitting billing collection staff created databases spreadsheets improve inventory management reporting accuracy implemented updated online collection procedures payment increasing ontime payments numberimplemented updated online collection procedures payment increasing ontime payments 98 managed incoming outgoing calls busy internet websiteimproved communication efficiency primary liaison departments clients education 2012 university colorado colorado springs city state el paso bachelor psychology ba psychology 387 gpa graduated magna cum laude 2006 state vocational school iii bamberg germany city state germany iii bamberg vocational field economics administration health 20032006 grafstauffenbergbusiness school bamberg business certificate administratin business health major business administration minor health employment law coursework includes economics coursework includes organizational behavior coursework includes english languages bilingual english german interests committed community service extensive volunteer history includes court appointed special advocate abused neglected children collecting experience neonatal hearing screen volunteer st francis penrose postpartum wing neonatal intensive care unit skills case management excellent customer service | AUTOMOBILE |
senior interior designer professional summary interior designer diverse experiences working commercial projects throughout united states utilizing autocad design experiences include commercial facility planning education government healthcare retail residential proven abilities work projects independently part team inception programming meetings completion budget reconciliation skills proficient autocad time management organized strong verbal written communicator detail oriented building codes knowledge permitting administration knowledge bidding procedures motivated selfstarter work history senior interior designer 022012 112014 company name – city state independently developed fit studies pricing plans construction documents permit worked leasing agents obtain program requirements project scope develop fit studies prepare comprehensive design construction documents notes details schedules required comply applicable acts codes related project municipality submit plans inhouse permit expeditors permit inhouse construction team execution verified construction detail documentation conformed quality assurance best practice standards completed comprehensive code compliance evaluations reviewed discussed zoning laws fire regulations building codes healthcare governing agencies utilize autocad aec excel microsoft word software programs required manage assignments interior designer 052004 022012 company name – city state worked independently projects directly client landlord representative completed architectural construction document set well mechanical electrical construction document set consultation worked diverse buildings mixeduse buildings warehouse class office buildings visit site prepare asbuilt autocad plans note field conditions calculate boma square footages landlord maintain rent schedule prepare comprehensive design construction documents details schedules presentation boards required comply applicable codes acts coordinate plans structural electrical mechanical engineers submit plans appropriate county permit utilize autocad microsoft word software programs required complete manage assignments interior designer 102000 052004 company name – city state worked projects independently clients completed architectural construction document set conduct client meetings develop program requirements visit site prepare asbuilt autocad plans note field conditions order develop fit studies revise required client approval prepare comprehensive design construction documents details schedules presentation boards required comply applicable codes acts utilize autocad microsoft word software programs complete manage assignments interior designer 091997 102000 company name – city state established timelines manage multiple projects simultaneously assure move dates met worked architects better integrate design intent construction document package set meetings clients develop program requirements prepare design fee proposal outlining scope work associated fees perform site visit prepare asbuilt autocad plans develop fit studies prepare comprehensive design construction documents details schedules presentation boards required comply applicable codes acts conduct issue minutes meetings construction management utilize autocad microsoft word software programs complete manage tasks senior project manager 121993 091997 company name – city state assigned maryland national bank merger nationsbank comprised five highrise office buildings downtown baltimore supervised coordinated team six interior designers also assisted richmond virginia merger projects develop program requirements client prepare fit studies create update base building asbuilt autocad plans prepare comprehensive design construction documents details schedules comply applicable codes acts specify coordinate activities furniture procurement acquisition coordinate schedule project implementation clients construction management firm utilize autocad facaide software programs required complete manage tasks consultant 071993 121993 company name – city state worked part team well independently assigned projects worked commercial healthcare projects prepare complete design construction documents assigned projects based clients programming requirements autocad obtain programming information specify furniture schedule projects required conduct site visits provide accurate asbuilt conditions determine square footages prepare space studies project manager 091989 071993 company name – city state independently worked eight twelve projects simultaneously throughout united states relocate increase decrease new existing offices worked special task force prepare multiple space consolidation studies consolidate 17 floors downtown headquarters fivebuilding mt washington campus assigned special team coordinate branch office computer room upgrades direct outside consultants trades team members planning design construction furniture procurement distribution initiation completion insure projects completed within established budget schedule reconcile budget management research national local codes acts buildings life safety insure projects meet exceed guidelines calculate rent schedules monthly accurate rentable square footages boma baltimore headquarters utilize autocad aec architectural template lotus microsoft project earnest required complete tasks interior designer 011984 091989 company name – city state assisted interior design staff skills developed independently complete projects independently worked six eight projects simultaneously throughout united states relocate increase decrease new existing offices research develop design effective floor space using systems furniture responsible activities design implementation space plans including determination space requirements construction documents furniture specifications thorough working knowledge autocad aec architectural template ibm storyboard education bachelor fine art interior design art history minor 5 1984 maryland institute college art city state interior design art history minor fine art curriculum 1 1980 towson state university city state fine art curriculum accomplishments numerous programs conferences seminars related field approved ceu courses cid andor iida affiliations former member certified interior designer maryland cid international interior design association iida board member pastpresident 1998 1999 president 1996 1998 president elect 1995 1996 treasurersecretary 1994 1995 nature conservancy national trust historic preservation skills autocad budget consultation client clients ibm interior design lotus notes mechanical meetings microsoft excel excel office microsoft project microsoft word pricing procurement programming proposal research safety upgrades | DESIGNER |
finance manager summary skilled operations manager talented improving team performance innovative management techniques offers thoughtful comprehensive constructive feedback staff members promote productivity company loyalty highlights operations management customer relations purchasing procurement fleet management budgeting forecasting audits logistics accounting pl management business development quality assurance control collection management proficient ms excel ms access ms project quicken ms powerpoint inoviswork sap oracle erp kronos accomplishments increased output 32 reorganization locations maximize efficiency reduced staff turnover 45 one year implementing several wellreceived team moralebuilding programs qualified location 2 million dollar remodel increasing sales 30 retraining sales team created critical kpis track improve ontime delivery customer issues safety statistics boosted customer satisfaction ratings 40 4 months experience 032016 current finance manager company name city state partner product management purchasing team determining financial impact due product cost reductions new product roll etc performed financial statement audits security broker dealers purposes secfinra purposes completed monthly quarterly annual bank reconciliations 11 small companies appropriate based findings make proposal operational changes policy procedures processes etc fulfill responsibilities ohsas 18001 understand fully support ohsas 18001 system 022013 032016 district manager company name city state determine hiring needs store interview prospects bring board store associates work courteously efficiently effectively meet stores operational goals developed managed annual operating budgets 4 locations division recruited hired trained 20 new employees district management store management ensure operational policies procedures adhered store personnel 062010 112012 operations manager company name city state enhance operational procedure systems principles areas information flow management business processes enhanced management reporting organize intensify efficiency support services ameliorating functions coordinating communication businesses support functions perform meaningful role longterm planning establishment initiatives aimed operational distinction supervise overall planning systems financial management control organizing budget company collaboration director 062001 062010 general manager company name city state increased profits 20 first year resulting one best possible rois cut cost goods sold 13 negotiating lower freight rates increasing standards product quality identified need comprehensive business management solutions developed training program new employees company implemented nation wide education 2008 bachelor arts political science grand valley state university city state 2012 jd criminal law duke university law school city state skills accounting budgeting budgets budget business development business management business processes business solutions customer relations erp financial financial management control forecasting hiring inventory kronos logistics director management reporting ms access ms excel ms powerpoint ms project negotiating operations management oracle organizing personnel policies processes procurement product management progress proposal purchasing quality quality assurance quicken sales sap | FINANCE |
construction project manager professional summary sports person heart civil engineer profession currently pursuing masters civil engineering auburn university seasoned construction professional exceptional leadership project management skills competent team budget schedule oversight able develop scopes check field activities update clients making perfect candidate project management hold sports close heart make sure practice daily life national level tennis champion college days also registered tennis coach aspire run successful construction management firm future skills project scheduling estimating budget planning value engineering contract coordination osha safety requirements work history construction project manager 012016 042017 company name – city state managed submittals processing requests information general contractor owner owners consultants mitigated risk coordinating plans specifications ensure compliance permitting regulatory agencies analyzed trade material proposals negotiated contracts monitored construction operations 2 million dollar plus housing project monitored coached supervised team 25 employees 2017 maintained zero site accidents lost work days 15 years site supervisor 012015 122015 company name – city state maintained pile driving heavy equipment tools machinery good working order efficiently completing pile driving operations initiated onsite safety program properly trained team members decreasing injuries 95 sourced suppliers purchased necessary materials work analyzed project blueprints specifications identify exact number workers needed complete job delegated assignments based site plans project needs knowledge individual team members education master science civil engineering 112019 auburn university city state coursework construction law project management cost estimation member university tennis club bachelor science civil engineering 052017 lj institute technology city elected captain tennis team member college quiz club thesis energy generation floating city hobbies national level lawn tennis champion registered adult development tennis coach professional tennis registry avid reader additional information authorized work employer usa project work event center design sifatalabama rock dirt clearing plan long term erosion control plan landscape plan 3d model along site layout detail estimate auburn university facilities management designed web based platform integration project initiation formpif helped design material share au colleges stake holders atchafalaya basin flood protection projectlouisiana carried risk assessment contractor perspectivehaul routes access routes design sequence construction activity presented model variation prices rip rap across alabama alabama department transportation analysed historical bid data projects awarded 2006 20163500 projects exploratory data analysis presented algorithm directly link riprap price gasoline index state studied pavement condition city los gatos california analysed present condition using streetsaver software presented action plan city well fund utilization formula weagle construction presented 100 day plan restoration safety culture company technical proficiency autocad revit architecture navisworks rs means streetsaver bluebeam wintr55 kenslabsbim 360 ms project ms office skills project scheduling estimating budget planning value engineering contract coordination osha safety requirements work history construction project manager 012016 042017 company name – city state managed submittals processing requests information general contractor owner owners consultants mitigated risk coordinating plans specifications ensure compliance permitting regulatory agencies analyzed trade material proposals negotiated contracts monitored construction operations 2 million dollar plus housing project monitored coached supervised team 25 employees 2017 maintained zero site accidents lost work days 15 years site supervisor 012015 122015 company name – city state maintained pile driving heavy equipment tools machinery good working order efficiently completing pile driving operations initiated onsite safety program properly trained team members decreasing injuries 95 sourced suppliers purchased necessary materials work analyzed project blueprints specifications identify exact number workers needed complete job delegated assignments based site plans project needs knowledge individual team members | CONSTRUCTION |
finance assistant professional summary college graduate offers strong technical skills ability learn concepts quickly proven ability manage multiple assignments meeting tight deadlines experience data analysis economic forecasting advanced problem solving collaborative research presentation skills customer service skills work history finance assistant 062013 092013 company name – city state prepare financial statements maintain accurate records database generate reports present data enter revenue expense transactions prepare expense reports prepare file financial statements balance sheets income statements complete purchase orders customer invoices calculate sales taxes make bank deposits catering specialist 012012 062012 company name – city state mcalisters deli corpus christi tx 5712 1213 duties included sandwich making order organization order preparation order delivery maintained food handler certification technician fulltime spring semester managed 350client route responsibilities included analyzing lawn developing treatment programs address lawns specific problems monitoring lawn status evaluating progress every visit adjusting custom treatment program customer service representativedriverfood line 022009 112011 company name – city state entered customer orders prepared pizza dough toppings made pizzas delivered customer orders safely within company time requirements education bachelor arts history 8 2014 texas university corpus christi gpa recipient rising star scholarship academic achievement award texas history recipient rising star scholarship academic achievement award texas lone star community college city state diploma 1 2008 jersey village high school city state skills balance sheets client database delivery financial statements funds excel powerpoint microsoft word progress quickbooks sales taxes technician | FINANCE |
operations manager professional summary excellent time management abilities sound relationship building skills able manage effectively levels strong leadership skills strong financialanalytical understandings developed managed monthly yearly budgets implemented total quality management tqm empowered staff maximize growth potentials profitloss statements graphs show supervisors ceo president month month statements department andor company along recommendations done continue improve previous months trends managed multiple sites program development hire terminations employees highlights accomplishments increase profits increasing billing revenue productivity employees improve customer satisfaction education decreasing scheduling conflicts decrease loss revenue billing department working customers payments educating customers responsibilities pay improve employee production decrease amount employee sick time incentive programs highly analytical healthcare management professional combining 28 years work healthcare proficiency financial management leadership positive clinical outcomes skills budgeting proficiency strategic planning capability analytical thinker quality improvement competency promotes positive behavior accomplished leader independent judgment decision making work history 032004 022008 operations manager company name – city state performed business responsibilities rehab department physician group practice program development business growth customer service skillfully developed departmental goals objectives standards performance policies procedures led planning achievement goals objectives consistent agency mission philosophy recruited hired trained coached average 3 new employees per year developed system staff communication ensured proper implementation treatment plans comprehensive patient care consistently complied applicable laws regulations ensured facility adhered medicare medicaid regulations established oversaw implementation effective budgeting accounting system improved efficiency reduced costs oversaw private mcr billing payroll ap ar verified proper procedures followed developed achieved financial growth goals strategically planned methods achieve operational goals targets encouraged creative thinking problem solving empowerment part facility management group improve morale teamwork reviewed customer survey information prioritize areas improvement achieved high staff morale retention effective communication prompt problem resolution proactive supervisory practices facilitating proactive work environment cooperated communicated effectively physicians ensure client satisfaction compliance set standards conducted monthly patient case conferences inservices staff meetings educate staff facilitate good communication certified equipment supplies properly maintained quality patient care safety identified process improvements daytoday functioning department managed directed fiscal operations including planning budgets authorizing expenditures accounting establishing service rates coordinating financial reporting 072000 022004 healthcare business director company name – city state implemented business plans growth potential expanding outreach clinics outpatient facilities increased awareness hospital outlying population free clinics community education led planning achievement goals objectives consistent agency mission philosophy skillfully developed departmental goals objectives standards performance policies procedures established oversaw implementation effective budgeting accounting system improved efficiency reduced costs developed achieved financial growth goals strategically planned methods achieve operational goals targets introduced negotiated implemented new projects expand scope engagement identified process improvements daytoday functioning department 031993 072000 business director company name – city state performed business duties increase revenue higher patient referrals means marketing strategies decreased debt increased overall profit company could resell clinic higher profit skillfully developed departmental goals objectives standards performance policies procedures developed system staff communication ensured proper implementation treatment plans comprehensive patient care interpreted communicated new revised policies staff established oversaw implementation effective budgeting accounting system improved efficiency reduced costs developed achieved financial growth goals 041989 021993 business manager company name – city state led planning achievement goals objectives consistent agency mission philosophy established maintained systems safely met residents needs consistently complied applicable laws regulations ensured facility adhered medicare medicaid regulations routinely collaborated department managers correct problems improve services 061986 021989 staffbusiness office company name – city state introduced negotiated implemented new projects expand scope engagement established standards selection promotion termination staff facilitated ongoing assessment patientfamily needs implementation interdisciplinary team care plan education 1986 bachelor science business managementhealthcare university south alabama city state business management 1984 associate applied science human services monroe community college city state human services accomplishments ordained minister skills business plans customer service marketing strategies profit program development additional information communityvolunteer services board member greece historical society | HEALTHCARE |
hr generalist summary energetic bilingual human resources professional offering 11 years extensive successful experience administering various hr plans procedures emphasis recruitmentretention management hr principles practices expertise employee relations organization development education experience seeks similar role produce immediate growth contribution rewarding company highlights hiring retention training development compensation benefits new hire orientation compensation administrationpayroll mediation expertise employee relations labor agreements regulatory compliance knowledgeable hr systems experience company name city state hr generalist 122014 current develops human resources policies procedures plans budgets safety workforce recruitment development compensation superior workforce develops employeeoriented culture emphasizes quality continuous improvement high performance conduct new employee orientation foster positive attitude toward organizational objectives serve link management employees handling questions interpreting administering contracts helping resolve workrelated problems serve executive management team assists advises company managers human resources issues regards compensation benefits compliance organizational development hris training development employee relations review provide comments adequacy documents took necessary steps cure deficiencies create implement exit interview program process run biweekly payroll process increase employee base 15 meet changing staffing needs company name city state hr generalist 022013 122014 administered various hr plans procedures company personnel assist development implementation personnel policies procedures ensure employee compliance conducted recruitment efforts exempt nonexempt personnel shop office including temporary employees assisted evaluation reports decisions results department relation established goals recommend new approaches policies procedures effect continual improvements efficiency department services performed conducted employment verifications investigations developed company personnel policies standard operating procedures employee handbooks educateed advised employees group health plans voluntary benefits 401k retirement plans developed facilitated newhire orientations developed enforced company policy procedures relating phases human resources activity facilitated criminal background check process new hires managed employee offer process 100 exempt level processed unemployment claims acted company representative unemployment hearings company name city state human resource manager 102008 012013 developed implemented coordinated policies procedures human resources functions recruiting wagesalary administration health programs directed employee performance management program promoted opportunity formal discussion employees supervisors review overall work performance objectives career development partnered management team members issues involving employee relations terminations suspensions eeoc claims rule interpretations educated advised employees group health plans voluntary benefits 401k retirement plans developed company personnel policies standard operating procedures employee handbooks developed facilitated newhire orientations conducted employment verifications investigations developed enforced company policy procedures relating phases human resources activity facilitated criminal background check process new hires managed aspects leave administration including employee notifications vendor management disability programs health benefits acted liaison employees insurance carriers resolve problems clarify benefits processed unemployment claims acted company representative unemployment hearings company name city state staffing manager 102004 092008 conducted background checks candidates obtaining information law enforcement officials previous employers references explained employee compensation benefits schedules working conditions promotion opportunities coordinated employment offers management extended offers selected candidates reviewed confirmed final paid hours corresponded timesheets state laws evaluated timecards accuracy regular overtime hours reviewed human resource paperwork accuracy completeness verifying collecting correcting additional data completed employee employment verifications unemployment paperwork timely manner education bba human resource management 2004 sam houston state university city state usa minor international business coursework human resource management coursework business administration associate science liberal arts 2000 north harris community college city state usa 38 gpa liberal arts skills ada adp benefits clarify employee relations human resource human resources hr insurance law enforcement mediation ms office office sharepoint organizational performance management personnel policies promotion recruiting recruitment employee handbooks vendor management | HR |
advanced level wheeled vehicle mechanic career focus obtain challenging rewarding position professional structured environment utilize vast military experience work ethic training become integral contributor growing productive organization skills proven excellence budgets schedules coordination supervision training management maintenance projects programs levels effectively interpreting communicating requirements across functional organizations depth knowledge osha navosh handling storage disposition government owned property capable providing effective employee training related topics verbal interpersonal skills able facilitate cooperation among team members managerial skills time management delegation initiative take tasks resolve problems immediately deeply instilled discipline work ethic customer astuteness conceptual thinking fast learner immediate asset workplace windows server 2008 planning deploying configuring maintaining ad infrastructure environment objects core qualifications installation configuring management windows 7 active directory windows server 2008 r2 administration active directory managing windows server 2008 r2 components ip addressing name resolution network components windows server 2008 r2 windows server 2008 r2 mcse 70640 mcse 70642 mcse 70646 key differences server 2003 server 2008 windows 7 domain integration client support dhcp wins rras ipsec tcpip computer troubleshooting installing supporting windows 7 windows server 2008 virtual environment ip ip routing ipsec dhcp remote access installing configuring managing maintaining hardware configuring domain name resolution network connectivity installing deploying windows server 2008 windows server 2008 ad ds domain controllers sites replication domains forests windows server 2008 ad group policy managing files backup managing printers file servers monitoring computers patch management security certificate services server virtualization depth knowledge following network protocols devices tcpip including sub netting cidr notation education training 2016 bachelor science information system security colorado technical university city state pursuing bas information system security 2012 certificate completion network administrator centriq training city state 2011 bachelor science information security columbia southern university city state pursuing bas information security work experience 042008 062012 advanced level wheeled vehicle mechanic company name city state successfully provided training schedules supervised guided team aspects recovery operations inprocess inspectiontroubleshooting procedures repairs overhaul assigned wheeled vehicle mechanical electrical components systems including limited power plantpacks compression ignition engines engine fuel systems air induction exhaust systems cooling systems vehicle chassis frame cross members clutches assemblies transmissions transfers final drives propeller shaft assemblies brake systems steering systems suspensions systems fifth wheel assemblies wheeled vehicle crane hoist winch assemblies hydraulic systems automotive electrical systems supervised performed diagnostic troubleshooting determine maintenance repair criteria using test measurement diagnostic equipment tmde performed equipment classification inspections processed appropriate documentation performed battlefield damage assessment repair bdar supervised team performance compliance applicable safety security guidelines standards including osha 6701 army standard procedures responsible parts maintenance 125 vehicles trained soldiers use electronic manual research part numbers responsible parts orders procurement schedules conducted monthly quarterly yearly inventories shop tools tents controlled government owned property including vehicles supplies tooling valued approximately 3 million coordinated prepared armored vehicles tools supplies travel iraq may 2009 researched provided military intelligence mission going soldiers 12month deployment operation iraqi freedom campaign supervised provided training guidance eight soldiers helped initiate civilian military education fostering personal professional development 012000 organizational apprentice maintenance technician organizational maintenance technician company name 012000 tour promoted tool petty officer training petty officer maintained serviced aircraft engine fuel lubrication systems handled serviced aircraft ashore aboard ship performed complete aircraft turbo shaft turboprop engine repair determine reasons engine degradation spectrometric oil analysis tests also evaluated jet engine performance using jet test cells fixed turbojet engines corrosion control aviation mechanic ensured proper handling disposal hazardous materials according osha navosh standards maintained 60 fa18 super hornets us navy paint scheme corrosion protection standards without incident successfully maintained 60 government owned fa18 ef super hornets valued 36 billion supervising navy airmen e3 effectively trained airmen osha navosh hazmat disposal requirements conducted training ship board readiness rim pac maneuvers 1995 1997 deployed two naval westpacs 1996 1997 also conducted maintenance paint scheme training fa 18 ef super hornet carrier qualifications aboard uss lincoln tool petty officer charge controlling additional government owned property including shop tools valued 80000 well 20 mechanics tool boxes valued 120000 111994 052002 aviation mechanic company name city state certifications comptia certified pursuing network security certification centriq administrator program certificate military basic military training duke electronic warfare training rollover mraps humvees training ied training mraps mine resistant ambush protected vehicles training combat life saver skills training aberdeen proving ground 91b light wheel mechanic training fa 18 power plant training air craft corrosion control paint touch markings ship board fire fighting school skills certified active directory backup hardware computer troubleshooting client support dhcp file servers ip configuration power point excel word access mcse windows 7 network securityrouting tcpip protocol additional information active dod secret security clearance commendations meritorious unity commendation medal usn commendation national defense service medal x2 armed forces expeditionary medal global war terrorism service medal iraq campaign med w campaign star army service ribbon overseas service ribbon mechanic driver badge good conduct medal x2 | AVIATION |
sales rep summary sales executive offering outstanding sales presentation communication closing skills team management skills highenergy resultsoriented leader entrepreneurial attitude desires highlevel position professional service oriented environment core accomplishments founded success group grew personal sales 20000000 first year steady growth next 5 years initiated program sales area auto dealerships atlanta purchase imprinted promotional items mass dealerships name brands logo saving dealership quantity purchasing increasing bottom line significantly negotiated campaigns conjunction radio print advertising increase service deptsales ex free teddy bears given valentines day ladies came oil change partnered nonprofit organization increasing sales 15000000 yearly helping increase awareness donations donors networked within organization gain business departments experience sales rep 052017 041993 company name telemarketed presidents ceos successful area companies use services averaging 100 calls week 13 appointments per wk resulting 1 sale per wk managed tickler file boost sales conducted onair interviews presidents ceos physicians clients testimonials president 121998 current company name city state strengthened companys business leading implementation project promotional advertising distributor company client management expertise including business development promotional sales interaction client supplier employees excellent customer service marketing communications budget management overall operations used industry knowledge listening skills creativity match items clients needs staying within budget achieved new business networking within companies well attending networking events partnered nonprofit organization increasing sales 15000000 yearly helping increase awareness well gifts donors networked within organization well others gain business departments associate producer 041993 121998 company name city state production company aired wsbtv project management expertise including telemarketing sales scheduling productions purchasing air time managing overall production segments interviewed presidents ceos companies atlanta business arena interfaced decision makers quickly determine needs sold produced 32 segments year negotiated partnership wsbtv include segment inside america advertising packages olympics resulting increased revenue wsb well inside america examples caliber companies profiles emory healthcare kimberly clark alumax coca cola bottlers chattanooga 071983 current company name city state promotional advertising distributor set appointments decision makers networked within companies gain business reorganized order process efficient customer service follow orders continued education industry attending trade shows seminars studying catalogs purchased existing company revenue 60k per year grew 15 million 5 years developed programs large auto dealer apparel mugs notepads garnered monthly repeat business designed program masonry assoc using caps embroidered masonry logo company name program resulted signature advertising become 1 cap seller country best show award homebuilders association tradeshow recommendations clientmelinda gibson top qualities great results high integrity creative karen became trusted vendor could consistently trust quality products keeping timeline budget truly went extra mile time worked together april 29 2010 education training bachelor arts university columbus city state activities honors member asi advertising specialty institute member atlanta promotional marketing association member bni business networking institute chairmen 1st annual gardens alive summer soiree silent auction benefitting justin time foundation missing teens young adults elected board directors pathway east walk emmaus 2009 elected secretary board directors pathway east 2010 elected board directors trafficking america task force 2011 national winner senior talent cog jubilee strings bowed category 2004 2005 2006 national runner senior talent cog jubilee piano 2004 skills people skills new business development sales client management customer service management marketing communications networking presentations team player customer testimonial melinda gibsonvp touch ministries stated karen became trusted vendor could consistently trust quality products keeping timeline budgetshe truly went extra mile time worked together april 29 2010 others upon request | SALES |
sales associate summary punctual retail sales professional focused exceeding expectations building customer loyalty flexible schedule strong mathematical aptitude resultsoriented store manager focused increasing profits reducing costs inventory management transforming customer service standards enthusiastic outgoing fashionsavvy sales associate proficient building positive relationships new existing customers offering superior customer service highlights cash handling detailoriented analytical cash flow analysis mathematical aptitude organized time management excellent multitasker strong communication skills flexible schedule superb sales professional excellent communication skills supporting international sales team excellent negotiating tactics business negotiation internet savvy relationship selling reliable dependable cheerful energetic resolutionoriented experience september 2013 november 2015 company name city state sales associate l stocked replenished merchandise according store merchandising layouts l priced merchandise stocked shelves took inventory supplies l cleaned organized store including checkout desk displays l alerted customers upcoming sales events promotions l identified potential shoplifters alerted management l trained 7 new sales associates quarter l completed point sale opening closing procedures including counting contents cash register l welcomed customers store helped locate items l handled customer relations issues gracious manner accordance company policies l educated customers brand incite excitement companys mission values l shared best practices sales customer service team members help improve stores efficiency l used time efficiently serving customers including folding clothes cleaning fitting rooms l resolved customer complaints professional manner prioritizing customer satisfaction l followed merchandising guidelines present visually appealing displays l mentored new sales associates contribute stores positive culture l fostered positive work environment consistently treating employees customers respect consideration l cultivated customerfocused shopping environment greeting responding customers friendly manner l communicated clear expectations goals team member l worked management team implement proper division responsibilities l actively pursued personal learning development opportunities l strategically scheduled team members maintain optimal staffing levels times l answered customer telephone calls promptly appropriate manner march 2013 september 2013 company name city state lot associate l operated cash register cash check credit card transactions 100 accuracy l stocked replenished merchandise according store merchandising layouts l cleaned organized store including checkout desk displays l alerted customers upcoming sales events promotions l identified potential shoplifters alerted management l trained 3 new sales associates quarter l handled customer relations issues gracious manner accordance company policies l welcomed customers store helped locate items l used time efficiently serving customers including folding clothes cleaning fitting rooms l mentored new sales associates contribute stores positive culture l fostered positive work environment consistently treating employees customers respect consideration june 2013 july 2013 company name city state package handler l loaded scanned 400 packages hour l unloaded 1000 packages hour november 2015 january 2016 company name city state pick pack supervised material flow storage global order fulfillment unloaded picked staged loaded products shipping reported inventory balances cycle counts erp wms systems oversaw warehousing storage practices housekeeping education manchester community college city state associate science general studies general studies 2012 windsor high school city state high school diploma general studies general studies skills cash register closing computer literate credit customer relations customer satisfaction customer service employee relations fluent english inventory listening merchandising natural policies pos problem solver retail sales sales staffing store merchandising team player telephone | SALES |
business development executive summary achievement driven professional highly skilled sales product development strategic marketing salesforce lead management creative extensive knowledge industry sales points consumer markets dynamic communicator consistently exceeds goals expectations skills brand development analyzing market trends established track record exceptional sales results account management excellent negotiating tactics skilled multitasker salesforce lead management strong interpersonal skills experience company name january 2017 current business development executive state responsible growing ceridians business throughout canadian enterprise market collaborates internal stakeholders develop strategic gtm works internal marketing team develop campaigns targeted market manages introduction new programs andor features within ceridian consumer base conducts market research profiles customers makes presentations participates sales calls marketing events establish customers determine market segment revenue potential develops implements marketing sales strategy securing andor increasing market share sales profit participates quarterly qbrs company name november 2015 january 2017 solutions analyst city state reviewed new customer orders manually enter data sap processed transactions pertaining designated vendor provided information guidance vendor products programs company name october 2012 october 2015 product marketing specialist city state owned communication vendor partner business strategy internal partners sales purchasing marketing services consumer sales rep marketing 5linx convention seminars including marketing branding consumer relations met interacted regularly vendor partner reps management executives make formal presentations product trends performance profitability results product line promotions assumed leadership role department vendor meetings assigned projects company name december 2011 july 2012 project coordinator sales city state created publications focused key business sectors reaching corporatelevel executives worldwide delivered content print online media developed maintained longterm relationships vendors clients consistently hit exceeded sales goals built strong client relationships provided valueadding services developed sales strategies negotiated closed profitable projects education training miami dade college 2013 marketing management real estate city state marketing management real estate | BUSINESS-DEVELOPMENT |
customer reference program manager summary senior customer reference program manager focused cultivating client relationships purpose strengthening engagement order develop advocates company solutions consequently boosting sales brand awareness selfmanaged quick learner adapts well challenging environment keeps projects track strong contributor team environment demonstrated ability interact professionals clevel executives highlights customer engagement stakeholder relations b2b customer programs high tech industry focus problem solving skilled negotiator event planning execution detail oriented results driven effective communicator leadership experience customer reference program manager nov 2010 current company name city state manage global customer reference program manufacturing public sector healthcare industries secure prepare approximately 400 reference participants year sales needs public relations opportunities analystmedia interviews speaking engagements recruitonboard customers scale reference pipeline support initiatives corporate marketing global campaigns field marketing industry strategy teams product management customer programs public relations analyst relations sales directly impact approximately 55m sales annually effectively train sales teams identification customer references leverage advocates collateral shorten sales cycle partner internal teams develop compelling strategic reference assets customer profiles customer slides customer videos webcasts podcasts director public relations mar 2007 may 2009 company name city state managed communication marketing messages defined target audiences multiple high tech clients wrote distributed press releases case studies promoted news stories print online broadcast media developed lead generation programs trade associations industry publications newsletter sponsorships trade show promotions webcasts account representative sep 2005 mar 2007 company name city state promoted marketed sold custom imprinted marketing solutions assisted clients developing marketing programs campaigns generated 75k new client sales first nine months sr manager sales intelligence jan 2004 jan 2005 company name city state gathered disseminated competitive intelligence analyzed winloss data formulated strategic counteractions sales teams provided sales analysis support tools worldwide channel partners improving sales performance increasing revenues established managed inhouse reference management system serving global sales teams secured customer contacts public relations field marketing projects sales delivered reference program metrics management managed production responses sales rfis coordinated corporate site visits manager corporate communications jan 1999 jan 2004 company name city state increased corporate visibility improved corporateproduct branding public relations advertising expanded press relations increasing companys editorial placements 150 managed 1m annual budget media buys including broadcast print digital supervised analyst relations including research inquiries corporate presentations coordinated press release pipeline editing distribution wire trade publications directed strategic planning redesign corporate web site customer portal education bachelor science hotel administration whittemore school business university new hampshire city state related volunteer work board member marshwood education foundation 20092014 chair public relations committee 20112014 technical skills microsoft office word excel powerpoint database management boulder logic salesforcecom industry tools reporting cognos techvalidate | PUBLIC-RELATIONS |
customer service advocate summary talented customer service manager skilled balancing customer needs company demands effectively builds loyalty longterm relationships customers achieving individual sales goals sales manager skilled exceeding sales goals company expectations expanding client base maintaining high standards customer service skills superb sales professional store planning design strong communication skills detailoriented personnel training development time management proficient ms office accomplishments awarded annual merit increases first 15 years employment consistently exceeded daily sales targets average 5000 sales day managed successful sales team 20 members consistently exceeded sales goals 80 month successfully managed 14 million merchandise per day fulfilled supervisory duties store manager vacation interviewed applicants successfully staffed vacancies throughout store focusing primarily assigned areas routinely helped many 20 customers day highvolume retail outlet promoted call center lead within 6 months employment experience 032015 102016 customer service advocate company name city state addressed customer service inquiries timely accurate fashion maintained uptodate records times provided accurate appropriate information response customer inquiries demonstrated mastery customer service call script within specified timeframes 101995 022014 sales manager company name city state delivered excellent customer service greeting assisting customeraddressed customer inquiries resolved complaintsdesign implemented customer satisfaction metricscompleted weekly schedules according payroll policiestrained new managers store procedures policiestrained staff deliver outstanding customer servicecontributed merchandising ideas team sale meetingsreorganized sales floor meet company demandsstocked restocked inventory shipments receivedreceived processed cash credit payments instore purchasesopened closed store including counting cash opening closing cash registers creating staff assignmentsworked team member provide highest level service customersmaintained friendly professional customer interactionsverified merchandising standards maintained daily basisdemonstrated customers come first serving sense urgencyshared product knowledge customers making personal recommendationsrecommended helped customers select merchandise based needs resolved customer complaints exchanging merchandise refunding money adjusting bills served liaison customers store personnel various store departmentsinformed customers sales promotions friendly engaging mannertrained new employees company customer service policies service level standardsmanaged wide variety customer service administrative tasks resolve customer issues quickly efficiently hired trained sales staff new store location trained negotiations time management determined staff promotions demotions terminated employees necessary addressed corrected sales staff communication issues tactful effective manner directed supervised employees engaged sales inventory taking reconciling cash receipts worked closely district manager formulate build store brand helped determine movementplacement incoming merchandise designed displays make store experience interactive engaging displayed appropriate signage products sales promotions arranged items favorable positions areas store optimal sales established maintained proper high traffic displays resulting increased sales conducted staff meetings sales personnel introduce new merchandise researched current past business performance using online systems available reports effectively communicated coordinated execution planogram store management 111990 081995 sales manager company name city state managed 30000 monthly sales portfolioserved liaison customers store personnel various store departments answered customers questions addressed problems complaints person via phone exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction maintained friendly professional customer interactions trained new employees company customer service policies service level standards managed sales staff 6 members delivered excellent customer service greeting assisting customer contributed merchandising ideas team sale meetings directed supervised employees engaged sales inventorytaking reconciling cash receipts determined staff promotions demotions terminated employees necessary designed displays make store experience interactive engaging displayed appropriate signage products sales promotions effectively communicated coordinated execution planogram store management 071986 081990 data entry operator company name city state verified logged deadlines responding daily inquiriesassisted payroll preparation entered data cumulative payroll documentverified information computer system uptodate accurate promoted positive customer associate relations courtesy service professional appearance 091985 101986 loan servicing representative company name city state collected customer feedback made process changes exceed customer satisfaction goalsprovided accurate appropriate information response customer inquiriesprovided accurate appropriate information response customer inquiriesaddressed customer service inquiries timely accurate fashionassisted development call centers operations quality training processesled team customer service representatives increase service center profitability education training 1983 high school diploma generalbusiness william penn votech city state usa generalbusiness communications morgan state university city state usa 1984 1985 skills administrative call center cash receipts cash registers closing strong communication skills credit customer satisfaction customer service excellent customer service excellent customer service customer service detailoriented fashion inventory meetings merchandising money ms office negotiations payroll personnel personnel training policies processes quality reconciling sales sound store management store management phone time management | ADVOCATE |
chief operating officer summary skills strategic planningmanagement strong communication skills strong creditfinancial analysis skills team buildercollaborator sales management negotiation skills strong multitasker project management planningexecution cross functional leadership professional experience chief operating officer june 2008 january 2010 company name city state recruited board directors become coo oversaw aspects 35 year old medical practice comprised 5 freestanding radiation oncology clinics located south puget sound 8 physicians 6 owners 64 employees revenues grew 48mm 2008 53mm 2014 due addition two offices one gig harbor one olympia well additional modalities treatment achievements saved company 160000 2015 due hard negotiations electronic medical record vendor due poor performance saved company 120000 annually negotiating bank lower interest rates loans early 2009 brought two construction projects one new clinic 65mm budget extensive remodel 45mm budget budget time saving 200000 total brought consultant successfully turn board meetings efficient professional meetings strict agendas time allotments topic rules order prior meetings overly lengthy ineffective combative resulted fewer meetings far effective oversaw opening addition urology practice well first mobile brachytherapy unit state wa treatment various types cancer contributed increase revenues company 1mm annually successfully negotiated two owners buyouts behalf board one amicable contentious result cost savings company excess 1mm annually may 1998 may 2008 company name city state colb started 1993 grown 85 billion dollar 150 branch community bank wa ore id recruited joined vice president commercial banker loan portfolio 051998 aggressive sales callsmarketing grew portfolio 30mm outstandings 50mm commitments three years accomplished consistent active marketing plan aimed targeting well known businesses area well utilizing strong referral base consisting lawyers accountants existing customers bank promoted svp due growth portfolio fee incomereferrals 062001 promoted svp swwa commercial banking manager 062003 position responsible 8 commercial middle market lenders whose territory stretched auburn longview wa columbia started via bank longview neglected commercial lending standpoint spent considerable time effort working lending center establish robust larger presence achievements overall team portfolio grew outstandings 100mm 160mm highly competitive charged environment one time largest commercial market bank cb later entered seattle king county implemented monthly sales meetings emphasize consistent marketing calling efforts prospects crossselling existing customers resulted deposit growth within group 100mm 200mm fee income exceeding 1200000 annually also time active mentoring individual lenders assisting credit structure pricing calling prospects existing clients worked hard foster strong lines communication collaboration departments bank partners business development instrumental success asked join loan committee voting member june 2005 credit knowledge responsibilities grown asked approved sit banks loan committee opportune time view various types credits presented addition time part assigned team perform due diligence potential bank purchases education ba chemistry pacific lutheran university chemistry pacific coast banking school certification university washington professional affiliations current board chair pierce college governor appointed past president board trustee tacoma art museum past tacoma sunrise rotary president member past board member afroc washington dc past member mgma sroa skills banking budget business development cancer commercial lending strong communication skills competitive consultant credit clients due diligence financial analysis functional leadership team builder marketing plan marketing market meetings mentoring negotiating negotiation negotiations oncology pricing project management selling sales sales management sound strategic planningmanagement urology view | BANKING |
victim advocate summary highly motivating detailoriented adaptable social services professional skilled intakes assessments crisis management comprehensive case management possessing strong background criminal justice field excellent organizational analytical skills extensive experience managing heavy case loads working closely social services criminal justice agencies program managementwellrounded professional experienced applying principles psychology personnel handling administration management marketing problems extensive knowledge human industry behavior performance mental processes assessment methodsenergetic job title successful program development implementation management well community outreach missionoriented organizations highlights problem solving expertise time management ms office proficiency case planning aware legal ethical standards able work independently member team comfortable diverse populations excellent relationship building skills excellent writing critical thinking skills experience performing assessments interpersonal oral written communication skills traumainformed therapy attentive listener empathetic detailoriented strategic planner selfstarter meticulous attention detail resultsoriented selfdirected data collection analysis exceptional organizational skills accomplishments data organization improved office organization compiling quarterly budget reports financial spreadsheets organizational charts company data reports using advanced microsoft excel functions multitasking demonstrated proficiencies telephone email fax frontdesk reception within highvolume environment customer service handled customers effectively identifying needs quickly gaining trust approaching complex situations resolving problems maximize efficiency increased office organization developing efficient filing system customer database protocols created implemented daily parenting workshops teen mothers involved criminal justice system managed caseload number clients given time experience victim advocate 032014 current company name city state created organized maintained files daily case notes electronic databases organized office schedules maintained relationships necessary agency contacts completed statistical analysis developing updating maintaining statistical related records reports attended meetings trainings necessary professional development required agency funding sources maintained problemsolving solutionoriented attitude aspects work determined whether clients counseled referred specialists asked questions helped clients identify feelings behaviors assessed patients risk suicide attempts provided assessments counseling case management services youth families conferred clients discuss options goals conducted regular assessments adhered documentation processes procedures counseled individuals groups families communities regarding issues including mental health poverty unemployment substance abuse physical abuse rehabilitation social adjustment child care medical care referred clients support services needed medical housing social services employment services legal provided client tools better manage emotions address anger management issues present supported residential clients completing tasks toileting brushing teeth general hygiene built positive rapport law enforcement officers court officials community service agencies collected information clients using techniques testing interviewing discussion observation analyzed information police reports client intakes assess clients abilities needs eligibility services effectively managed work limited work environment serving large multicultural community working collaboratively judicial officers attorneys court case managers probation officers reviewed provided comments adequacy documents took necessary steps cure deficiencies created maintained computer paperbased filing organization systems records reports documents developed created effective filing system accelerate paperwork processing successfully established effective systems record retention creating database daily correspondence tracking updated departmental standard operating procedures database accurately reflect current practices created maintained spreadsheets using advanced excel functions calculations develop reports lists maintained detailed administrative procedural processes improve accuracy efficiency created databases spreadsheets improve inventory management reporting accuracy successfully established effective systems record retention creating database daily correspondence tracking residential advocate 062012 052013 company name city state accompanied victims local area hospitals police departments prosecutors office courts provide crisis intervention advocacy services oversaw 24hour hotline victims domestic violence sexual assault guided victims providing caserelated medical legal information counseled victims families significant others designed distributed training flyers recruit volunteers agencys sexual domestic violence advocacy programs assisted supervisor managing volunteers setting trainings monthly meetings managed victim case files following state agency guidelines assisted office procedures pertinent operations program generated monthly quarterly reports agency used grant writing training purposes accompanied victims local area hospitals police departments prosecutors office courts provide crisis intervention advocacy services oversaw 24hour hotline victims domestic violence sexual assault referred clients resources community met needs crisis hotline residential program conducted follow calls scheduled appointments clients surveyed surveillance cameras ensure safety clients residing domestic violence shelter facilitated workshops educated residents parenting financial literacy selfsufficiency legal rights processes adjusting communal living deli clerk 052010 052012 company name city state frequently switched positions deli clerk cold food prep support changing needs large retailer ensured minimal product shrink coordinated secondary usage product prepared variety foods according customers orders supervisors instructions received processed cash credit payments instore purchases opened closed store including counting cash opening closing cash registers creating staff assignments demonstrated customers come first serving sense urgency worked team member provide highest level service customers cleaned maintained beverage area display cases equipment order transaction area upsold additional menu items beverages desserts increase restaurant profits prepared food items sandwiches salads soups beverages completed closing duties including restocking items closing cash drawer effectively communicated kitchen staff regarding customer allergies dietary needs special requests maintained neat attractive bakery food cases took necessary steps meet customer needs effectively resolve food service issues recorded customer orders repeated back clear understandable manner frequently switched positions fountain server dishwasher support changing needs large industrial kitchen consistently adhered quality expectations standards checked deliveries signed products received correctly received orders processed payments responded appropriately guest concerns served orders customers windows counters tables quickly efficiently processed payments made accurate change mastered point sale pos computer system automated order taking maintained friendly professional customer interactions stocked rotated products stocked supplies paper goods timely basis communicated customers regarding orders comments complaints complied scheduled kitchen sanitation ensured standards practices met ensured firstinfirstout system ingredients labeled stored properly volunteer kennell attendant 032008 082008 company name city state adhered high standards safety cleanliness professionalism monitored animals recovering surgery notified veterinarians changes promoted skin coat health regular grooming advised animal owners regarding sanitary measures feeding general care medical conditions treatment options talked animals soothe familiarize human voice walked number dogs day responding dogs individual needs keeping eye whole group fed watered number animals day observed general shelter population illness injury cared animals special medical needs including diabetes prioritized animal safety comfort timestalked animals soothe familiarize human voicefed animals twice daily made sure access fresh water times support analyst 032015 current company name city state provided accurate appropriate information response customer inquiries addressed customer service inquiries timely accurate fashionmaintained uptodate records timesworked upper management ensure appropriate changes made improve customer satisfaction maintained uptodate comprehensive electronic paper filing systemsentered client records centralized database progress tracking identified customer needs market research analysisworked management identify trends developments might influence pr decisions strategiesdeveloped new analytics tool allow senior management understand impact project education masters science criminal justice 2013 saint josephs university city state us masters science criminal justice 20122013 saint josephs university philadelphia pa 385gpa bachelor arts law justice 2012 rowan university city state us bachelor arts law justice 20102012 rowan university glassboro nj 33gpa technology homeland security forensic 2010 cumberland county college city state us concentration forensic technology homeland security 20082010 cumberland county college vineland nj 38 gpa deans list summa cum laude affiliations volunteer facilitator presentations observed courtroom proceedings bail motions arraignments status conferences trials sentencing hearings juvenile family court proceedings skills clerk heavy machinery forensic security community outreach compensation filing multiline multiline phone multiline phone system phone system operations training clients cases dynamics engines learning center learning centers microsoft dynamics | ADVOCATE |
director public relations partnerships executive profile highperforming executive extensive hospitality luxury lifestyle experience strategic trendspotter excels developing dynamic partnerships programs serve impetus multitiered marketing campaigns well toptier media exposure skill highlights social media influencer strategy project management brand partnership development crm content seo marketing budget development management new hotel launch relaunchbrand development core accomplishments initiated cultivated strategic business partnership benjamin hotel manhattan cornell professor coauthor sleep success dr rebecca robbins provide hotel guests sciencedriven sleep program resulting 14 billion impressions 2015 conceptualized launched surreys first full lobby rooftop exhibition artspeak partner artmuse served robust marketing campaign capitalize primary brand pillar strengthen awareness among affluent target market align efforts hotel named coolest art hotel tatler hong kong worlds best art hotels town country grew crm subscriber list 78k 102k members one month due strategic partnership media partner pure wow new york city ballet rebecca taylor professional experience director public relations partnerships 032015 current company name city state lead ideation craft programming affinia hotel collection benjamin surrey purpose creating experiences truly benefit enduser support revenue goals oversee strategic partnerships collaborations connecting likeminded brands enhance target audience awareness refresh digitalpr content increase email traffic improve seo lead media relations hotelsspa shift market share competition expand visibility among target audience yielding hits new york times yahoo usa today british airways air france magazin e cnbc secret lives super rich marketing director 052013 022015 company name city state relaunched benjamin luxury boutique hotel threeyear multiphase 10 million renovation brand repositioning redesigned programming developing key partnership upandcoming lifestyle partners barkbox subscriptionbased pet company sin workouts highend fitness concierge service dr robbins coauthor sleep success led digital content marketing crm initiatives independent hotels yielding 19 increase yearoveryear package promotion revenue production 23 increase web revenue benjamin within first year directed inhouse external creative teams pr media buying agencies creative development messaging production campaign implementation tracking analysis served brand management ambassador ensuring properties accurately represented across touch points customerfacing disciplines management sales catering staff teams assistant directormarketing manager 012010 042013 company name city state launched national bar dining rooms food network iron chef geoffrey zakarian designated one 50 favorite new york restaurants new york times involved leading rfp process overseeing graphic design development codirecting key partnership events food network saveur magazine manhattan magazine developed guestcentric hotel programming eg sleep program winks kidzzz club handel group management coaching highlighted assets distinct competitive set created brand awareness resulted noteworthy coverage new york times usa today departurescom key member website mobile site development team mansfieldhotelcom affiniacom thebenjamincom included creative direction layout navigation web content supported sales teams branded collateral presentations sales events conventions represented parent company annual nyu international hospitality industry investment conference spoke behalf hotel brands industry conferences topic pr influencer relations account director 092008 112009 company name city state key client press contact launches montage beverly hills fig restaurant surrey collaborating clients press craft compelling stories incorporating key messages emerging trends covered w magazine travel leisure departures voguecom vanity faircom magazine new york times developed media strategy pitches securing three new clients accounting 65 total revenue account supervisorsae 012006 082008 company name city state created client campaigns annual plans identified cultivated potential marketing partners promotional initiatives improve brand awareness leveraged media relationships produce top placements clients resulting three hospitality sales marketing association international adrian awards 2007 toptier placements generated top billing account wins drafting new business plans core member creative team education master journalism printegrated communications science library technology august 2004 university north texas printegrated communications science library technology bachelor arts psychology english august 2002 university north texas baylor university psychology english professional affiliations business chicks usa denihan talent development program luxury society member marie forleo bschool technical skills qualifications public relations software gorkana meltwater desktop publishing software photoshop html squarespace mailchimp cendyn | PUBLIC-RELATIONS |
regional hr manager summary holistic hr professional 5 years 7 months experience human resources vertical areas recruitment employee relations performance management completing 2 years full time experience regional hr manager aug 2015 dec 2016 company name city looking good hr opportunities san francisco bay area visa statuswork permitno visa sponsorship required skills staffing recruiting professional microsoft office suite expert interviewing expertise hris applications proficient boardingoffboarding report writing employee relations new employee orientations performance management accomplishments recruited 250 employees 4 months launching new ribg rural inclusive banking group vertical icici bank worked female workforce attrition mid managerial level suggested ways retain incorporated policies worked streamlining recruitment onboarding process indusind bank suggesting changes ejoining portal assisted successful completion project applicant experience icici bank focused enhancing recruitment experience applicants suggestions project implemented worked regional hr manager managing entire hr function andhra pradeshtelangana states assets liability vertical led team two hr executives role similar hr business partner role since required working closely business leaders arriving recruitment gaps resolving employee escalations pms related issues etc handling end end recruitment cycle right sourcing job portals consultants campus recruitment etc taking interviews negotiating offers till boarding ensuring every month new joiners included payroll maintaining new joinee tracker induction tracker offered applicants tracker making monthly recruitment report power point presentation mis branch visit report escalation report taking monthly meetings regional heads making powerpoint presentation recruitment forecasting attrition analysis quarterly basis maintaining updated hris region sending business heads monthly basis handling employee queries regarding leave request transfers performance appraisal closing performance management financial year liasioning regional heads issuing pip performance improvement plan termination letters etc preparing investigation reports escalations within region discussion regional heads hr presenter rcu investigations along legal employee relations manager cases region identifying training needs sending employees various training programssending new joiners induction program ensuring goal sheet adoption half yearly feedback done within deadline ensuring pms completed time employee relationship manager may 2013 jun 2015 company name city state conducting regular branch visits ground sensing making branch visit report maintaining branch visit tracker handling employee queries regarding organization policies transfer requests salary leaves etc maintaining updating hris regiontaking induction session new joiners handling employee grievances analyzing case preparing preliminary investigation report conducted performance appraisal rajasthan rbg group managing entire performance management cycle right goal sheet updation conducting half yearly feedback 360 degree feedback normalization till final rating updation people soft conducting talent panels region ratings handled pms escalations conducted communication meetings employees recruitment manager may 2011 apr 2013 company name city state handling recruitment entire rajasthan rbg retail banking group ribg rural inclusive banking group gog global operations group managing entire recruitment life cycle right sourcinginterviewing negotiatingreleasing offers till boarding ensuring new joiners included payroll making monthly recruitment report excel sheet ppt monthly meetings respective business heads building strategies accordingly making annual attrition report recruitment forecast report entire zone using hirecraft interview management candidate management maintaining pool applicants future requirements center head various mass recruitment drives conducted icici bank ie niit leadership program bank po program etc campus recruitment visited many campuses mdi gurgaon imt ghaziabad icfai gurgaon iim kashipur etc hiring mba freshers intern mar 2010 jun 2010 company name city state taking understanding requirements clients sourcing applicants using mass mailing job posting screening lining interviews clients coordinated followedup respective hr departments salary negotiation joining education training mba human resource 2011 icfai business school city state india human resource bachelor science electrical engineering 2009 bharati vidyapeeth college engineering city state india electrical engineering interests completed diploma trained vocal classical music 3 years 3rd prize national level group song competition captain volleyball team school presented school various inter school competitions worked seeds ngo led 10 volunteers organize health literacy awareness camps awarded outstanding contribution society seeds acknowledging contributions skills banking closing clients employee relations financial forecasting hiring hris hr leadership legal letters mailing managerial managing mba meetings excel microsoft office suite powerpoint power point mis negotiating negotiation payroll people soft performance appraisal performance management performance management policies presenter recruitment recruiting report writing retail san staffing training programs additional information interests completed diploma trained vocal classical music 3 years 3rd prize national level group song competition captain volleyball team school presented school various inter school competitions worked seeds ngo led 10 volunteers organize health literacy awareness camps awarded outstanding contribution society seeds acknowledging contributions | HR |
healthcare administration intern professional summary find position utilize knowledge working tandem highlyregarded setting skilled communicating organizing solving problems raise stature rankings health care facilities skills strong p resentation skills effective staff coach strategic planning capability planning development supervisory training analytical thinker supervisory training quality improvement competency independent judgment decision making work history healthcare administration intern 012014 042014 company name – city state conducted feasibility study 12 10 eight hour shifts compiling statistics handled detail work including make maintaining work schedule 16 employees proposed new ideas holiday schedule guidelines worked lean coach budget director human recourse pay roll reprehensive get view things ran department worked tight deadlines skillfully developed departmental goals objectives standards performance policies procedures organized department accordance administrative guidelines order provide specified nursing services meet legal organizational medical staff guidelines interpreted communicated new revised policies staff led planning achievement goals objectives consistent agency mission philosophy pulmonary lab technician 042011 current company name – city state performed 12lead ekgs patients throughout health system using ge mac 5000 ekg machine assumed responsibility reading ekgs normal abnormal results reporting doctor charge nurse nurse extracted arterial blood blood gas tests patients using abl800 flex radiometer ran samples reported verified results identified abnormal results report results appropriate personnel maintained abl800 flex changing membranes waste calibration solutions gas tanks maintained ensured timely replenishment supplies laboratory especially used conduct ekgs blood gas tests conducted monthly correlations reruns samples organized ekg logs credit logs sample rejection logs compose schedule 24 lab employees skillfully developed departmental goals objectives standards performance policies procedures led planning achievement goals objectives consistent agency mission philosophy developed system staff communication ensured proper implementation treatment plans comprehensive patient care educated staff state federal statutes rules regulations governing home care services interpreted communicated new revised policies staff laboratory assistant 112008 042011 company name – city state performed standardized laboratory tests verify chemical characteristics composition specimen completed medical laboratory tests procedures experiments analyses provide data diagnosis treatment prevention disease conducted chemical analyses body fluids blood urine spinal fluid determine presence normal abnormal components studied blood cells numbers morphology using microscopic technique performed blood group type compatibility tests transfusion purposes provided complex laboratory technical support responsible facilitation draw station lab including preparation manuals manifests monthly reports skillfully developed departmental goals objectives standards performance policies procedures organized department accordance administrative guidelines order provide specified nursing services meet legal organizational medical staff guidelines led planning achievement goals objectives consistent agency mission philosophy recruited hired trained coached average 4 new employees per year established maintained systems safely met residents needs patient educator 082005 current company name – city state conducted training clients appointed caretakers use complex ptinr blood monitoring instruments instructed clients usage maintenance instruments including quality control cleaning recording reporting results troubleshooting communicated clients prevention errors affecting test results scheduled training incorporate client time preparation submission documents identified educational needs patient caretakers collaborating attending physicians department heads staff encouraged participation decisionmaking health care options facilitating caretakers understanding patients health status organized department accordance administrative guidelines order provide specified nursing services meet legal organizational medical staff guidelines established maintained systems safely met residents needs patient care technician 012003 012008 company name – city state functioned phlebotomist specialized pediatric geriatric dermal venipuncture accomplished several types indwelling venipuncture including broviac hickman picc groshong cvc cvl facilitated laboratory testing maintenance including nova ccx isat monospot strepa bhcg ua protime westergren sedimentation rate glucose coordinated patient appointments mris ct scans ultrasounds including precertification verification benefits maintained patient information medical history results tests examinations patient symptoms explained terminology procedures research inquiries instruct use home health care products collect prepare data research led planning achievement goals objectives consistent agency mission philosophy established maintained systems safely met residents needs developed system staff communication ensured proper implementation treatment plans comprehensive patient care reviewed customer survey information prioritize areas improvement investigated provided submitted information quality department special incidents events complaints facilitated ongoing assessment patientfamily needs implementation interdisciplinary team care plan education bachelor science health administration current eastern michigan university city state health administration coursework health services administration coursework business management coursework healthcare administration coursework health services administration business coursework human resources management accounting associate art 4 2014 schoolcraft college city state coursework health services administration coursework health services administration business coursework human resources management accountin g associate science health science 5 2006 schoolcraft college city state health science recipient canton township scholarship coursework community health coursework health services administration coursework healthcare administration coursework health services administration business coursework human resources management accounting accomplishments microsoft suite careweb master control pathnet carelink ews u online reference library labworks affiliations american society clinical laboratory science member 2012present basic life support bls american heart association nov 2011present certified anticoagulation patient selftesting university southern indiana apr 2009 certified phlebotomist american society clinical pathology nov 2001present den leader cub scouts america september 2014 skills benefits budget calibration coach draw credit client clients decisionmaking diagnosis mac director personnel quality control reading recording reporting research sat statistics technical support troubleshooting type view composition | HEALTHCARE |
graphic designer summary hardworking multitalented individual loves design play sports learn always challenge look forward always striving become better highlights microsoft office suite adobe photoshop indesign illustrator macwindows os coreldraw software photobench software photography nikon canon creative artistic selfmotivated professional quick learner time management experience 102015 012016 graphic designer company name city state photographed new cellphone cases using photobench software canon camera edited photos using photoshop applied one thousand designs photoshopped onto cellphone cases create various images website well web banners fulfill cellphone case orders coreldraw applying right design order 102015 bartender company name city state tended bar tournament private companies rented cabana spaces made sure guests enjoyed time well provided non alcoholic alcoholic beverages ensured bar table clean times well kept bar stocked available beverage options 082014 042016 athlete retail associate company name city state deliver premium consumer experience demonstrating expertise nike products services give consumers need connect train compete knowledge achieve goals unloaded deliveries processed incoming products directed immediately sales floor 092013 012014 restaurant hostess company name city state greet incoming exiting guests forbes five star customer service guidelines take information parties answered incoming phone calls multiline telephone answered questions directed calls accordingly well taking reservations guests monitored open tables seated guest accordingly helped servers needed passing menus guests transferred guests bar table served beverages 072013 072015 design guide company name city state guided interested buyers showroom floor answered questions furniture items prices company took tentative orders items interested ipad worked individual designers well retail companies partnering appropriate sales agent specific territory 032013 092013 lifeguard company name city state provided professional courteous service guest daily responsibilities included maintaining safe pristine pool deck environment set pool deck pool opens guests c ompleting breakdown pool day asthe pool closes 052012 102012 lifeguard water safety instructor company name city state maintained safe healthy learningrecreational environment aquatics programs provided constant surveillance patrons facility ensure safe environment completed opening closing duties well midday shifts instructing patrons water familiarization water safety beginner intermediate advanced swimming levels 062010 082011 pool manager company name city state maintain fellow staff members assure task create staff schedule lesson assignments conduct inservice trainings ample knowledge first aid cpr lifeguardingwater safety instructor skills ensure patron safety well safety staff members cash handling registration operations 112007 082011 lifeguard water safety instructor company name city state maintained safe healthy learningrecreational environment aquatics programs provided constant surveillance patrons facility ensure safe environment instructing patrons water familiarization water safety beginner intermediate advanced swimming levels responsible safeguarding lives swimmers water 062007 062007 chevrolet modelrepresentative company name city state representative would tend customers needs questions interest taking surveys computers obtain free merchandise chevrolet education training 2015 bachelor arts graphic design university nevada las vegas city state usa deans list honor fine arts recipient unlvs alliance professionals african heritage award recipient unlvs graduasian asian pacific islanders award 2015 bartending national bartenders school city state usa completed course study passed required test mixology product knowledge wines customer service comping gaming jackpot payouts 2014 online intern graphic design yhm magazine city state usa create advertising flyers open casting calls create business card design company 2009 high honors diploma las vegas high school city state usa 46 gpa high honors graduate scholar athlete award presidents award educational excellence volunteer convoy hope las vegas nv 2014 2015 convoy hope faithbased nonprofit organization driving passion feed world childrens feeding initiatives community outreaches disaster response | DESIGNER |
software engineer qualifications c 30 plsql javascript html 4 css 2 framework net 35 database sql server 2008 oracle 9i operating systems windows 98xp windows server 20002005 unix toolsservices toad hp service manager winscp putty pm smart vi text editor visual sourcesafe businessobjects xi 31 universe designer desktop intelligence central management console domain banking work experience software engineer july 2010 march 2014 company name 3 years 9 months experience development support enhancement web windows applications implementation cost effective valueadds designed developed webbased tools asp net 35 using programming c plsql procedural languages namely enhanced ebusiness applications managed technological issues analyzing codes providing customizable solutions using sql business objects xi 31 tools awarded outstanding performance ontime delivery projects result helped team achieve 100 customer satisfaction csat score 77 theoretical knowledge basics windows presentation foundationextensible application markup language net framework 35 angularjs basic understanding strategies involved moving applications cloud microsofts windows azure manager january 2013 march 2014 company name city 1 statement work sow tracker webbased tool developed use lbg partners lbg eg hcl tool lets user create modify generate statement work sow online b project details like team size team structure work description also captured separately use managers c report generation functionality enabled privileged users accessing tool 2 service level agreement sla tracker online tool use vendors lbg tracking service level agreement sla projects generating customized reports data captured using tool used service providers service users measure performance projects b data captured service lines development testing support c functionalities added system integrate hp service developed web based tools using c plsql html ajax extensions css microsoft visual studio ide sql server source control maintenance done using source control package called visual sourcesafe hosted application iis 70 dedicated machine technologylanguages used aspnet 35 c plsql html javascript css tools used sql server 2008 visual studio ide visual sourcesafe july 2010 december 2012 company name city web application ebusiness platform used diarize appointment details lbg personnel customers 2 business eye online ebusiness application used collecting consolidating reporting lbg sales data 3 tracx online ebusiness application used lbg employees recording training competency information undertaken colleagues responsibilities involved technical support included resolving application issues using helpdesk software fixed minor backend code issues using sql form change records assisted data analysis extraction archival oracle database according customers needs monitored application servers hosted central management console business objects enterprise produced reports upon adhoc requests archived data scheduled basis using business objects xi31 tools namely desktop intelligence universe designer created sql server agent jobs monitor applications stability daily basis worked correction erroneous data feeds using basic unix commands putty value addition altered table structure database tracx match input data feed format assisted decommission business eye creating implementing methods archive data database technologylanguages used aspnet 20 plsql html tools used toad hp service manager winscp putty businessobjects xi31 universe designer desktop intelligence central management console pm smart vi text editor education training degree bachelor engineering college easwari engineering college discipline electronicscommunication year graduation 2010 training certifications course period institution itil asm basic oct 2011 rtb business academy windows web application jan 2010 niit ltd development using net framework skills net 35 net asp net 35 aspnet 20 aspnet 35 ajax asm banking basic business objects c css css 2 customer satisfaction data analysis database delivery ebusiness editor electronics hp html 4 html ide iis 70 itil javascript c c 30 windows windows applications 2000 31 windows 98 enterprise oct operating systems oracle 9 oracle database plsql personnel programming recording reporting sales servers service level agreement sla visual sourcesafe visual sourcesafe sql sql server technical support toad unix vi microsoft visual studio visual studio windows server | BANKING |
information technology specialist professional summary seeking obtain career information assurance focus cyber network defense seeking obtain career information assurance focus cyber network defense seeking obtain career information assurance focus cyber network defense skills desktops ethernet cables cisco routers video sound cards cdrom drives multiplexors scanners monitors switches tcpip configuration installing adding deleting user accounts active directory strong software application knowledge avaya microsoft office remedy experience information technology service management itsm desktops ethernet cables cisco routers video sound cards cdrom drives multiplexors scanners monitors switches tcpip configuration installing adding deleting user accounts active directory strong software application knowledge avaya microsoft office remedy experience information technology service management itsm experience information technology strong software application knowledge avayamicrosoft officeand remedy installingadding deleting user accounts active directory ethernet cables video sound cards cdrom drives multiplexors scanners monitors switches tcpip configuration installing adding deleting user accounts active directory strong software application knowledge avaya microsoft office remedy experience information technology service management itsm experience information technology strong software application knowledge avayamicrosoft officeand remedy installingadding deleting user accounts active directory experience information technology service managment itsm ethernet cables cdrom drives scanners tcpip configuration installing adding deleting user accounts active directory strong software application knowledge avaya microsoft office remedy experience information technology service management itsm experience information technology strong software application knowledge avayamicrosoft officeand remedy installingadding deleting user accounts active directory experience information technology service managment itsm work history information technology specialist 022018 current company name defines scope plans deliverables assigned projects coordinates collaborates others analyzing collected requirements ensure plans identified solutions meet customer needs expectations confirms prioritizes project plans deliverables customer participates business technical information technology solution implementations upgrades enhancement conversions understands uses appropriate tools analyze identify resolve business technical problems applies metrics monitor performance measure key project criteria performs maintenance troubleshoots network connectivity printer hardware issues uses site remote assists users deployment maintenance desktop workstations 062016 012018 company name diplomatic security service department state protected us diplomats visiting foreign dignitaries diplomatic missions maintained security awareness federal environment assisted employee management interacted vip personnel members senate foreign domestic diplomats secretary state information technology interpreter 082010 032016 company name assisted united states military training foreign nationals information technology basic troubleshooting basic system set diagnosed computer errors provided technical support backed restored organizational data files systems installed configured upgraded pc software operating systems created updated support tickets per standard operating procedures provided customer support email hosted applications desktop system network problems within defined service level agreements languages fluent dari dutch russian | INFORMATION-TECHNOLOGY |
sous chef work experience sous chef jul 2010 company name city state assisted cooks preparation green salads fruit salads pasta salads worked sauté fry stations plated distributed completed dishes waiters improved accuracy filled orders changing procedure sharing tickets took inventory placed orders assisted food beverage operations front desk agent company name city state assisted property coordinator daily tasks worked hotel computer programming systems worked hr department control staffing perform employee performance evaluations handled property functions daily basis ensure best performance persistent upgrading customer service employee proficiency performance marketing property ambience income handled room reservation adjusted auditing reports received send telephone messages facsimiles front desk manager jan 2013 jan 2014 company name city state process guest registration including calculation collection payment conduct night audit assigned processed financial transactions including verification processing credit card transactions accordance company policies procedures complete shift reports maintain room status inventory respond guest inquires request regarding hotel services reservations local attractions directions etc efficient several software systems pbx opera perform work duties accordance safety security policies procedures guest service recovery night audit ihg rewards gold level rewards champion kept track enrollments reward members maintained excellence according ihgs standards monthly enrollments completed several ihg rewards compliance training seminars baquet front desk jan 2010 jan 2013 company name city state assisted administration work contracts contract changes certificates prepared access cards ordered products selected right candidates companys needs became familiar various laws ada fmla workers compensation front desk agent jan 2011 jan 2012 company name city state accomplished appointment scheduling data entry revenue management met sales goals interact customers daily basis via face face multiline phone prep cook banquet upheld department health policies maintaining sanitary pleasant dining environment prepared meals customer satisfaction performed inventory management shift supervisor host jun 2007 dec 2007 company name city state charge hosts hostesses time shift supervisor responsible front house checked time sheets ensure employees clocking properly trained new employees pos system perform work duties accordance regulations osha hazcom blood borne illnesses career overview highly motivated productive customerfocused team player strong communication interpersonal organizational time management analytical problem solving skills reliable dedicated ability grasp apply new procedures quickly organize prioritize tasks meet deadlines adapt readily new challenges core strengths promoting hotel facilities customer service hospitality supervising resolving guest disputes project management marketing experienced multiple reservation systems strong influencing communication skills indepth knowledge hotel hospitality leisure service sector able identify understand give priority urgent issues working long hours pressure tight deadlines accounting revenue management accomplishments hilton garden inn opening team member woodbridge virginia educational background masters business administration 2015 stratford university city state gpa gpa 38 magna cum lade business administration gpa 38 magna cum lade bachelors arts hospitality management 2013 stratford university city state usa hospitality management associate applied science advanced culinary arts 2010 stratford city state usa advanced culinary arts cc certifications trainings city state tips certified cpraed certified certified food handler state virginia food management professional state virginia ihg training onq training certified culinarian 2010 skills ada compliance auditing computer programming contracts cpr credit customer satisfaction customer service data entry department health financial hr inventory management cost accounting marketing access pbx policies pos safety sales scheduling seminars staffing supervisor | CHEF |
senior hr manager hr business partner summary highly dedicated accomplished human resources manager record proficiency employee relations training development programs recruitment boarding payroll management benefits administration hrms database administration job description development wagesalary reviews record keeping compliance proven leader championing company values vision expectations effective communication facilitation aligns hr strategy business objectives assesses anticipates hrrelated needs communicates proactively within global hr teams management seeks develop highly effective integrated hr solutions experience senior hr manager hr business partner january 2014 january 2016 company name city state hr manager january 2012 january 2013 quality service manager hr manager january 2010 january 2011 company name city state transferred peo model full service payroll benefits set including rfp various payroll benefits vendors interviewing best fit completing implementation phase working follow issues workers comp placement tax set 15 states five localities setting fsa commuter benefits plans ensuring smooth transition background check drug testing facilitating smooth payroll transition built managed hr function across us canadian locations including full cycle biweekly payroll policy creation development training development programs developing employee handbook safetycompliance training employee inductionorientation programs employee appraisalreview processes oversaw life cycle benefits renewal process including meeting various insurance brokers plan variations presenting findings senior management coordinating open enrollment info sessions answering questions processed newhire benefits leave termination payroll paperwork ensuring 100 compliance various laws regulatory mandates serving primary contact person answering managementstaff questions provided guidance input us canadian workforce planning succession planning compensation benchmarking maximizing central areas excellence build pipeline readily available top talent drove performance management talent review succession planning training development partnered business unit directors roll key people processes performance management compensation benefits development programs well identifying training needs business units individual executive coaching needs prepared monthly lunch learns manager specific topics via inperson training andbusiness skype sessions established implemented maintained policies practices assisting employees families relocating managing visa process expats transferring global sites including coordination visa documentation coordination control relocation costs minimization work disruption employee organization achieved benefits cost reduction 15 due move peo full service benefits managed retender process canadian benefits see 22 cost savings annually forged global partnership across hr function deliver value added service management employees reflecting business objectives organization earned 2013 individual award global excellence assistant property manager january 2007 january 2010 company name oversaw fire life safety program including building financialoperational components interaction tenants new construction renovations permitting code compliance numerous contracted vendors available emergency recovery coordinated engineer safety training assistant chief engineer month required osha safety training including administering training tracking attendance ensuring compliance supervised recruitment management service coordinator staff including orientation training development employee issues performance reviews work delegation completed green initiatives including assisting leed certification process energy star applications two office buildings recycling program implementation submitting campus boma 360 designation tenant events promoting campus green campus education mba human resource management 2011 university houston human resource management bba management management bba marketing 2006 marketing affiliations society human resource management new york city society human resource management skills benchmarking benefits bi cost reduction documentation engineer executive coaching senior management financial fsa hr insurance managing office new construction payroll performance reviews performance management permitting policies presenting processes program implementation recruitment renovations rfp safety tax | HR |
senior consultant experience senior consultant 092015 current company name – city state manage relationship cvs health med enrollment operations egs expert global solutions vendor contracted process member centric requests operational processes 230 employees engage site directors operations managers hr trainers workforce consultants supervisors strategically resolve workflow deliverable issues ensure continued service delivery quality satisfaction egs successful working relationship cvs egs travel two main sites bimonthly med ds annual enrollment period ensure successful training execution set service expectations line business successfully brought vendor site 100 employees 2month period including access systems training escalations raised quality 70 average 98 holding cvs business process owner accountable providing job aids updating old work instructions hosting level 3 meetings cvs bpo vendor trainers supervisors leads review errors consultantsystems consultant 052012 092015 company name – city state produced medforce navigation workflow work instructions management reporting capacities via microsoft presentation hosted live meeting trainings level 3 various user groups partnered closely cvs caremark trainers new hires system manuals building maintaining medforce bins workflow scheduled jobs produced cabinets bins workflow methods claims corrected errors documents routed incorrectly within medforce developed training materials one major systems used cvs health enrollment operations department trained 300 employees system inperson via level 3 creating forms workflow components within system installed maintained system new existing employee workstations assisted resolving escalated requests coming medforce administrative teams mailbox created helped maintain outgoing member services daily reports assisted escalated issues within member services scanning team built medforce forms claims workflow bins documenting codes conducted data reconciliation reports workflow discrepancies developed training agendas materials specific various departments consulted internal business partners bestinclass strategies workflow development metrics reporting assisted enrollment recon project managing credit card recon removal medforce project managed submission change control tickets uat testing medforce enhancements developed document imaging templates successful ocr scanning coordinator ii administrative assistant 032010 012012 company name – city state provided assistance managers supervisors administrative requests organized imaging system processors views monitored outofcompliance tasks maintained outgoing member services daily reports leadership built medforce forms member services workflow bins document codes created new hire profiles views medforce quality control scanning inputs trained new hires assumed responsibility daily recon spreadsheet processing imports devised daily new member roster loads manually installed medforce icons member services new hire desktops managed daily reinstatement processing imports beq trr code processing imports ice trr code processing imports maintained 10day letter qc reports corrective action coordinator administrative assistant 012009 012010 company name – city state medforce technology supported medicare operations incoming member correspondence identified type request scanning mail imaging system various providers corresponding workflow task type bin processed daily faxes various email inboxes identified type request imported imaging medforce created fulfilled supply requests maintaining scheduling conference rooms coordinated benefits survey processes accordance medicare guidance coordinated tracked disenrollments late enrollment penalties reinstatement letters accordance medicare guidance delivered audit support medicarepart updated report leadership mail counts daily assigned daily tasks imaging system coordinators within medforce executed daily preforecast tasks undeliverable mail outbound enrollment verification calls accordance medicare guidance maintained email box coordination benefits education high school diploma phoenix college summary positive resultsfocused consultant 14 years experience customer service administrative leadership skills adept building contributing enterprise dedicated enriching customer satisfaction methodical staff support coach focusing development peers employees ensure continued success company leader highlights medforce technologies written communication skills kronos project management peoplesafe multitasking as400 customer service 3270 meds staff training development medicare systems marx ecrs process improvement ms office suite vendor relations skills administrative as400 benefits bi business process credit customer service cvs delivery desktops email staff training faxes forms hr imaging kronos leadership letters managing management reporting materials meetings access mail ms office suite 98 multitasking navigation ocr processes process improvement processors project management quality quality control reporting scanning scheduling spreadsheet training materials type vendor relations workflow written communication skills | CONSULTANT |
branch banker summary secure position utilize strong communication organizational skills customer service background ability work well people skills notary medallion microsoft word excel detail oriented experience 072004 current branch banker company name city state provide exceptional customer service business retail customers understand financial needs customers building deepening relationships open service customer accounts efficient professional manner actively participate outbound sales efforts expand customer base prepare participate weekly team sales meetings daily huddles loan officerapplications submissions customer documentation close book 062003 072004 branch supervisor company name city state managed coach team maintaining workforce stability insuring knowledge bank products procedures polices managed daily branch operations including limited cash standards regulations compliance weekly monthly quarterly annual audits understand financial needs customers building deepening relationships crossselling bank products services develop expand new existing consumer commercial accounts 101986 091998 retail banking officer company name city state oversee branch operations manage teller staff ensure following banks policies procedures open service customer accounts efficient professional manner provide exceptional customer service consumer commercial customers identify refer prospects business partners loan officerapplications submissions customer documentation close book education training diploma hammonton high school city state skills book coach customer service detail oriented documentation financial meetings excel microsoft word policies retail selling sales | BANKING |
media administrator summary experienced administrator keen eye innovative solutions 15 years experience troubleshooting managing ensuring networks systems run optimum capacity highlights windows apple linux cisco ios network upgrades cisco router management technical specifications creation website creation maintenance excellent problemsolving abilities outstanding communication skills exceptional diagnostic skills graphic design accomplishments functioned member problem resolution enterprise service desk teams handling 22000 employees regarding software hardware networking usage configuration via telephone email ticket tracking software level 1 level 2 level 3 support representing 50000 computers devices desktops laptops printers diverse group end users chiefly executive personnel drafted proposal new training department save company 34 million maintained total shrink cycle counts misc adjustments year end inventory less 110 merchandise revenue ensuring companys policies strictly adhered information accurate reports properly worked experience media administrator jan 2006 current company name city state boosted website traffic creating integrated social media strategy including successful seo linkbuilding campaign increase websites credibility drive traffic created effective messaging using language graphics marketing collateral installed software modified repaired hardware resolved technical issues provided base level support nontechnical personnel within business identified solved technical issues variety diagnostic tools remained uptodate latest technologies solutions applicable company products reviewed technical documentation procedures local technology coordinator jan 2012 jan 2014 company name city state set configured supported internal andor external networks including wireless windows environment hp switches maintained systems windows xp windows 7 server 2003 server 2008 active directory software office medisoft v16 dentrix dexis hardware printers cameras security network configurations troubleshot network performance issues printer issues user account issues recommended upgrades patches new applications equipment provided technical enduser support training needed trainer jan 2012 jan 2012 company name city state trained employees upgrade office 2003 office 2010 provided base level support nontechnical personnel within business followed clients ensure optimal customer satisfaction utilized software tools identify solve technical issues windows xp windows 7 altiris remote control footprints citirx lms pos product support specialist jan 2011 jan 2012 company name city state installed pos pharmacy software modified repaired hardware resolved technical issues provided base level support nontechnical personnel within business utilizing variety software tools unix sco mysql footprints joinme kaseya managed call flow responded technical support needs customers resolved product service problems clarifying customers complaint determining cause problem selecting explaining best solution solve problem expediting correction adjustment following ensure resolution local technology coordinator jan 2009 jan 2011 company name city state set configured supported internal andor external networks including wireless windows environment hp switches maintained systems windows xp windows 7 server 2003 server 2008 active directory software office medisoft v16 dentrix dexis hardware printers cameras security network configurations troubleshot network performance issues printer issues user account issues recommended upgrades patches new applications equipment provided technical enduser support training needed computer networking administration instructor jan 2009 jan 2011 company name city state taught courses leading students towards mcsemcitp certification approved curriculum developed daily lesson plans include instructional aids participated school retention initiatives providing regular accurate timely feedback students school concerning academics behavior attendance motivated students actively participate aspects educational process completed professional development inservice activities accordance college standards maintained expertise subject area recommended improvements curriculum design network administrator jan 2008 jan 2008 company name city state set configured supported internal andor external networks including wireless windows environment developed maintained systems applications security network configurations troubleshot network performance issues printer issues user account issues recommended upgrades patches new applications equipment provided technical enduser support training needed support specialist jan 2007 jan 2007 company name city state performed variety duties support computer andor client server unit windows environment installed software modified repaired hardware resolved technical issues setup classroom lab environments functioned member problem resolution enterprise service desk teams handling 22000 employees regarding software hardware networking usage configuration via telephone email remedy ticket tracking support software representing 50000 computers devices diverse group end users chiefly executive personnel pos support analyst jan 2005 jan 2007 company name city state functioned member help desk team handling 1500 franchise stores 600 corporate stores regarding pos software hardware usage configuration well networking via telephone heat ticket tracking support software level 1 level 2 level 3 representing 20000 computers peripheral devices printers modems caller id boxes diverse group end users diagnosed system problems contacted vendors service andor replacement managed various areas support including broadband connectivity windowspos installation configuration upgrade issues supported network dial configurations troubleshot researched diagnosed documented resolved technical issues superior degree technical knowledge experience utilized variety tools troubleshooting including remote desktop terminal server enterprise manager query analyzer education network systems admin professional program 72015 new horizons city state completed courses network system professional program new horizons computer learning center earn comptia net microsoft mcsa cisco ccnp ccna certifications certs progress bachelor science technical management devry university gpa magna cum laude gpa 38 graduated magna cum laude gpa 38 skills active directory apple broadband cisco router cisco ios client server communication skills hardware network systems curriculum design clients customer satisfaction email graphic design graphics help desk hp support lesson plans linux marketing collateral medisoft messaging mcse office windows 7 windows windows xp modems mysql enterprise network networking networks personnel cameras pos printer printers problem resolution problemsolving sco strategy switches technical support user support training technical documentation telephone terminal server troubleshooting unix upgrades upgrade website | DIGITAL-MEDIA |
patient care technician summary enthusiastic hardworking nursing school graduate graduated salutatorian magna cum lauda chamberlain university cando attitude led valued member prior employers extremely dedicated always strive provide best service possible one proudly put name understand importance getting job done correctly first time timely manner strong advocate patients healthcare team work experience 122016 072017 patient care technician interviewed patients measured vital signs documented information patients emr assisted nurses preand postoperative therapy treatments inserting discontinuing foley catheter discontinuing iv catheters maintaining iv fluids collected prepared laboratory specimens preformed glucose monitoring transported patients via wheel chairs stretcher assisted patients ambulate around unit notified nurses conditional changes patients care provided care comfort patients ensuring best possible care 062010 122014 server company name assisted patrons selection food beverages presenting menu offering recommendations transmitted orders bar kitchen recording patrons choices identified patrons special dietary needs special requests protected establishment patrons adhering sanitation safety alcohol beverage control policies 092005 092009 aviation electronic technician company name drastically reduced aircraft discrepancies 30 tenure patrol squadron sixteen troubleshot replaced repaired critical electronic equipment 17 different p3c aircraft avionic systems responsible accurate timely updating aircraft log books accountable 10 junior sailors work center 072000 082005 company name assisted dvm medical examinations triaged incoming patients managed clients throughout visit prepared animals surgery prepared surgical packs monitored patients anesthesia assisted veterinarians surgical procedures performed dental procedures xrays lab bloodwork gave vaccinations obtained blood samples administered medications monitored appropriately documented patient vital signs activity clearly communicated instructions clients veterinary assistants education training june 25 2017 bachelors science degree nursing chamberlain university city state nursing may 6 2011 associates arts florida state college jacksonville interests registered nurse state florida july 18 2017 american heart association basic life support bls certification preceptorship uf health emergency departement stabilized managed basic life support high acuity patients triaged patients according acuity assessed collected data patient health history current condition coordinated health care team including physicians pharmacists technicians initiated corrective action equipment patient showed adverse worsening condition documented information concisely accurately according hospital policies inserted iv catheters administered iv fluids medications appropriate collected blood specimens interpreted lab results collected prepared laboratory specimens performed glucose monitoring assisted physicians performing procedures initiated patient education including manage illnessinjury explaining post treatment home care needs diet exercise selfadministration medication well referrals clinical experience 400 hours uf health transitional care unit neurological medical surgical orthopedic medical surgical labor delivery neonatal intensive care unit neonatal intensive care unit step pediatric emergency department intensive care unit northeast florida state hospital mental health nursing memorial specialty hospital medical surgical skills anesthesia c clients policies presenting recording safety surgery therapy vital signs xrays additional information licensure registered nurse state florida july 18 2017 american heart association basic life support bls certification preceptorship uf health emergency departement stabilized managed basic life support high acuity patients triaged patients according acuity assessed collected data patient health history current condition coordinated health care team including physicians pharmacists technicians initiated corrective action equipment patient showed adverse worsening condition documented information concisely accurately according hospital policies inserted iv catheters administered iv fluids medications appropriate collected blood specimens interpreted lab results collected prepared laboratory specimens performed glucose monitoring assisted physicians performing procedures initiated patient education including manage illnessinjury explaining post treatment home care needs diet exercise selfadministration medication well referrals clinical experience 400 hours uf health transitional care unit neurological medical surgical orthopedic medical surgical labor delivery neonatal intensive care unit neonatal intensive care unit step pediatric emergency department intensive care unit northeast florida state hospital mental health nursing memorial specialty hospital medical surgical awards salutatorian magna cum laude graduate chamberlain university honor graduate p3 electrical connector wire repair organizational maintenance course p3c avionics organizational level maintenance course aug 2006 enlisted aviation warfare specialist nov 3 2006 department navy good conduct award sept 7 2007 navy marine corps achievement medal sept 6 2009 | AVIATION |
marketing communications director core accomplishments communications plans managed budgets 200k 10 million outstanding work ethic organizational skills professional experience marketing communications director 012014 current company name city state creates compelling persuasive relevant accurate communications content increases publics engagement organization collaboration members national marketing communications cohort build community support improving schools seattle across state develops executes robust marketing communications strategy collaboration seattle executive director government affairs director seattle organizer ensure highimpact communications earned media strong support stand children washington efforts conducting marketspecific qualitative research inform strategic communication outreach target audiences develops implements comprehensive public relations strategy strengthen elevate stand childrens brand elevate effectively message policy electoral campaigns across state associate director corporate relations 012009 012013 company name city state consulted companies black girls code log camp national association multicultural digital entrepreneurs liaised education organizations washington stem wested education pioneers led communication activities marketing public relations social media pitched stories journalists prospective companies managed media profile executives developed managed speaking plans black girls code ceo created branding materials overall messaging served creative copywriter pitches presentations brochures web promotion marketing materials planned organized companies proactive presence several communication channels including traditional media channels online social media businesscommercial events conferences industry meetings worked collaboration media houses develop new ways strategies attracting media audiences general public british virgin islands led fiveperson crossfunctional team strategic planning including building private sector relationships conducting negotiations managing budget house targets developed maintained relationships ministry internationally 22 countries designed communicationsmarketing strategy ministry press releases talking points briefings white papers instituted communication program convey specifics securities investment business act 2010 financial community worked crossfunctional partners finance policy legal marketing diverse communications matters ranging media strategy crisis management ministry prepared briefings deputy premier managed executive spokespeople ministry lead negotiator tax information exchange agreement program expanded international business development program represented ministry finance numerous international conferencesmeetings senior relationship manager mission critical corporate sponsors cultivated solicited philanthropic partnerships identified prospects developed proposed strategies cultivation major financial institutions managed corporatesponsored local programs distance learning events developed investment curricula director corporate relations maintained strengthened affiliation organization activities investment international related grant making programming represented organization various financial industry events nationally new york director management planning 012008 012008 company name city state new york nyparis france new york director management planning led establishment new york office oversaw operating budget 10 million secured grant 440k bill melinda gates foundation developed programmatic assessment evaluation tool streamlined contract management process improved performance suppliers maximized financial performance managing compliance ultimately decreasing staffing costs developed implemented new operating plans policies programs procedures served liaison primary point initial contact internal board directors external constituencies matters pertaining office paris director drafted speeches presentations lectures policy documents issues related work organization ensured office operations compliance policy provisions standards ensured registrations license procedures date internationally managed variety special projects department governance manager 012006 012008 company name city state organized coordinated governance activities worked directly chief executive officer served liaison board directors edited grant proposals participated grant proposal process tracked priorities developments various boards affected organization represented ceo internal external settings education masters university pennsylvania public policy city state us university pennsylvania philadelphia pa masters public policy may 2003 gpa 38 wharton business school corporate finance marketing wharton business school courses corporate finance marketing bachelor arts annenberg school communications comparative government city state us annenberg school communications courses communications smith college northampton bachelor arts may 1999 major comparative government certificate northwestern university kellogg school management marketingleadership executive program city state us northwestern university kellogg school management certificate marketingleadership executive program july 2007 chicago il additional technology skills ms office raisersedge lexisnexis twitter numerous social media platforms extensive international work western europe us africa asia caribbean certifications certificate marketingleadership executive program chicago il professional affiliations consulted companies black girls code log camp national association multicultural digital presentations online social media businesscommercial events conferences industry meetings served creative copywriter pitches presentations brochures web promotion marketing materials skills marketing public relations marketing branding copywriter proactive self motivated liaison budget governance proposals public relations strategy finance business development crisis management exchange marketing strategy media strategy premier securities strategic planning white papers associate contract management million operations registrations staffing budgets energetic organizational skills san storage area network ms office public policy corporate finance | PUBLIC-RELATIONS |
design director senior designer professional summary passionate design director extensive talents providing clear instructions team members supervising budgets ensure project profitability natural leader 10 years experience leading successful talented design teams seeking new position senior designer great organization skills apparel design adobe photoshop originality adobe illustrator garment construction superb eye detail ability effectively plan project presentations teamwork skills pattern making illustration sketchbook pro work history design director senior designer 102016 current company name – city state developed seasonal merchandise assortment improve category depth breadth clearly communicated design revisions members fashion design team developed seasonal brand style guides promote tiger schulmanns tsk pro shop sketched artistic fresh designs consideration communicated photographers stylists effectively showcase brand negotiated vendors availability product specifications distribution delivery deadlines price developed seasonal brand style guides supervised several projects simultaneously maintaining profitability consistently exceeding design expectations facilitated new processes within department alleviating repetition boosting overall team productivity head designer 062015 102016 company name – city state helped company advance industry standing creating innovative concept designs supervised design staff product creation release clearly communicated design revisions members fashion design team developed seasonal merchandise assortment improve category depth breadth worked technical design product management provide accurate complete design packages designed advertisements tradeshow banners signage concept completion head designer 022014 112015 company name – city state implemented process improvements increase team effectiveness reduce repetitive tasks juggled multiple projects simultaneously never losing strategic vision always maintaining focus planned oversaw photography shoots retouching consistently completing tasks within budget trained team 3 designers delegating tasks offering insight help meet tight deadlines created storyboards 3d models animation visual effects meet design goals head designer 082008 072014 company name – city state implemented process improvements increase team effectiveness reduce repetitive tasks juggled multiple projects simultaneously never losing strategic vision always maintaining focus carefully prepared design layouts prepress files offset web digital printing contributed creative process original ideas inspiration presented projects internal clients generated detailed specs final designs collaborated vendors ensure style consistency marketing materials freelance senior designer consultant 062004 102006 company name – city state sketched artistic fresh designs consideration designed new onbrand visual elements effectively convey concepts messaging led aesthetic vision creation new fashion products provided high quality results timely manner developed seasonal merchandise assortment improve category depth breadth generated detailed specs final designs freelance senior designer 122003 062004 company name – city state designed collection 2004 fashion show worked directly sean combs resolve design fitting problems show supervised various local factories development show apparel fitted models runway designer 092002 122003 company name – city state researched current forecast colors design designed proposed garments traveled mainland development resolved client concerns quickly professionally developed marketing sales strategies maximize business success monitored production schedules product manager head designer 032000 092002 company name – city state managed mens apparel product development cycle including prototyping designs coordinating mass production developed implemented favorable pricing structures balancing firm objectives customer targets directed develop design merchandising plan major licensees ecko unltd azzure denim well house brands worked directly marc ecko development managing team 5 associate assistant designer 021995 042000 company name – city state developed prototype designs broad range products within design portfolio teamed development inspiration boards sample material collections color selection upcoming product design highly skilled using hand drawing sketch illustrator develop concept boards delivered highly innovative concepts stringent deadlines prepared concept boards mock ups form color prepared managed presentation walls covering seasonal lines fabricated sample garments review senior design staff education associate science apparel design fashion institute technology city state accomplishments designed sean john fashion show 2008 featured mtv king designed sean john fashion show 2004 received cfda award outerwear design featured moma designed marc ecko fashion show 2002 outerwear showcased showroom designed tommy hilfiger olympic ski team outerwear accessories additional information works appeared wwd daily dnr news source magazine timeout complex magazine detail flaunt stuff magazinevibe trace teen people honey ym skills apparel design adobe photoshop originality adobe illustrator garment construction superb eye detail ability effectively plan project presentations teamwork skills pattern making illustration sketchbook pro work history design director senior designer 102016 current company name – city state developed seasonal merchandise assortment improve category depth breadth clearly communicated design revisions members fashion design team developed seasonal brand style guides promote tiger schulmanns tsk pro shop sketched artistic fresh designs consideration communicated photographers stylists effectively showcase brand negotiated vendors availability product specifications distribution delivery deadlines price developed seasonal brand style guides supervised several projects simultaneously maintaining profitability consistently exceeding design expectations facilitated new processes within department alleviating repetition boosting overall team productivity head designer 062015 102016 company name – city state helped company advance industry standing creating innovative concept designs supervised design staff product creation release clearly communicated design revisions members fashion design team developed seasonal merchandise assortment improve category depth breadth worked technical design product management provide accurate complete design packages designed advertisements tradeshow banners signage concept completion head designer 022014 112015 company name – city state implemented process improvements increase team effectiveness reduce repetitive tasks juggled multiple projects simultaneously never losing strategic vision always maintaining focus planned oversaw photography shoots retouching consistently completing tasks within budget trained team 3 designers delegating tasks offering insight help meet tight deadlines created storyboards 3d models animation visual effects meet design goals head designer 082008 072014 company name – city state implemented process improvements increase team effectiveness reduce repetitive tasks juggled multiple projects simultaneously never losing strategic vision always maintaining focus carefully prepared design layouts prepress files offset web digital printing contributed creative process original ideas inspiration presented projects internal clients generated detailed specs final designs collaborated vendors ensure style consistency marketing materials freelance senior designer consultant 062004 102006 company name – city state sketched artistic fresh designs consideration designed new onbrand visual elements effectively convey concepts messaging led aesthetic vision creation new fashion products provided high quality results timely manner developed seasonal merchandise assortment improve category depth breadth generated detailed specs final designs freelance senior designer 122003 062004 company name – city state designed collection 2004 fashion show worked directly sean combs resolve design fitting problems show supervised various local factories development show apparel fitted models runway designer 092002 122003 company name – city state researched current forecast colors design designed proposed garments traveled mainland development resolved client concerns quickly professionally developed marketing sales strategies maximize business success monitored production schedules product manager head designer 032000 092002 company name – city state managed mens apparel product development cycle including prototyping designs coordinating mass production developed implemented favorable pricing structures balancing firm objectives customer targets directed develop design merchandising plan major licensees ecko unltd azzure denim well house brands worked directly marc ecko development managing team 5 associate assistant designer 021995 042000 company name – city state developed prototype designs broad range products within design portfolio teamed development inspiration boards sample material collections color selection upcoming product design highly skilled using hand drawing sketch illustrator develop concept boards delivered highly innovative concepts stringent deadlines prepared concept boards mock ups form color prepared managed presentation walls covering seasonal lines fabricated sample garments review senior design staff | APPAREL |
customer service representative summary recognized able promote exceptional results productivity team individuals six years experience within contact center operations supervised teams 20 100 employees extensive experience within contact center operations environment including daily communications levels leadership supervisor management recognized ability multitask excel task assigned analytical organizational skills skills microsoft office verint siebel rta avaya operating systems vista windows 7 windows 8 windows 10 experience 082015 current customer service representative company name city state handled large call volume able multi task provide accurate information consumers maintaining high level quality service keep records customer interactions transactions recording details inquiries complaints comments well actions taken confer customers telephone person provide information products services take enter orders cancel accounts obtain details complaints refer unresolved customer grievances designated departments investigation complete contract forms prepare change address records issue service discontinuance orders using computers 092014 072015 customer service supervisor company name city state provides supervision leadership team 20 60 customer service representatives various communication channels within operations telephone e mail written correspondence webchat met contract specific goalsobjectives required extensive experience healthcare marketplace supervise develop coach csrs assure productivity quality attendance timeliness work completion assigned projects departmental goals maintain daily reports regarding adherence service level staffed hours assure csrs team meeting contract department goals assume leadership responsibility floor management including agent placement department tasks contact center incentives work closely team csrs supervisors customer service managers senior site managers within operational areas contact center complete deliver employee performance appraisals monthly yearly basis corrective actions needed interviewed hired qualified candidates cco customer service representative well performed substantial portion recruitment new hire employees including advertising job fairs general dynamics information technology 102013 092014 customer service representative company name city state handled large call volume able multi task provide accurate information consumers maintaining high level quality service keep records customer interactions transactions recording details inquiries complaints comments well actions taken confer customers telephone person provide information products services take enter orders cancel accounts obtain details complaints refer unresolved customer grievances designated departments investigation complete contract forms prepare change address records issue service discontinuance orders using computers 062011 102013 customer service representative company name handled 100 calls day able multi task provide accurate information consumers maintaining high level quality service keep records customer interactions transactions recording details inquiries complaints comments well actions taken confer customers telephone person provide information products services take enter orders cancel accounts obtain details complaints practiced conflict resolution refer unresolved customer grievances designated departments investigation complete contract forms prepare change address records issue service discontinuance orders using computers education training 2013 associate science psychology eastern kentucky university city state skills administrative advertising avaya budget coach conflict resolution prepare contracts clients customer service dispatching e mail forms information technology inspect iso 9001 leadership materials microsoft office operating systems developer performance appraisals personnel progress quality quality control recording recruitment safety codes siebel supervisory supervision telephone time management vista written | INFORMATION-TECHNOLOGY |
assistant cfo professional summary dedicated focused office administrator excels prioritizing completing multiple tasks simultaneously following achieve project goals seeking role increased responsibility authority core qualifications computer proficiency serviceminded motivational leadership style inventory control professional demeanor selfdirected time management ability ability prioritize customer service system improvements strong initiative resourcefulness forwardthinking mindset experience assistant cfo 042008 current company name city state managed operations accordance budget requirements maintained compliance company legal requirements oversaw operations charter dispatch department managed office inventory placed new supply orders updated employee paperwork records scheduled appointments maintained master calendar oversaw training daily performance three staff wrote professional business correspondence generated financial reports management review liaised directly customers meet needs maintain satisfaction provided support coo sales team managing operation work flow improved communication efficiency primary liaison departments clients vendors planned travel arrangements executives staff organized files developed spreadsheets faxed reports scanneddocuments properly routed agreements contracts invoices signature process created maintained spreadsheets using advanced excel functions calculations develop reports lists performed additional duties special projects assigned chief pilot coordinated additions deletions passenger lists prior aircraft movement coordinated changes aircraft movement ensured compliance federal state local foreign regulations announced flight status updates successfully completed nata compliance tsa 125 program develop professional skills ensured team member responsibilities defined understood monitored ongoing expenses relative budget projections cultivated strong working relations industry executives verified information computer system uptodate accurate compiled statistical information special reports created monthly reports records closed terminated records completed chart audits organized billing invoice data prepared accounts receivable expected revenue reports controllers updated departmental standard operating procedures database accurately reflect current practices identified resolved system account issues developed created effective filing system accelerate paperwork processing collaborated administrative team members human resources finance department special projects events created maintained computer paperbased filing organization systems records reports documents charter sales rep flight dispatcher 052006 022008 company name city state fielded average 50 customer service calls per day confirmed appropriate changes made resolve customers problems exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction managed wide variety customer service administrative tasks resolve customer issues quickly efficiently updated database customer sales information evaluated competitors performed market research verified information computer system uptodate accurate updated departmental standard operating procedures database accurately reflect current practices maintained detailed administrative procedural processes improve accuracy efficiency planned travel arrangements staff charter sales flight dispatcher 032000 032005 company name city state maintained detailed administrative procedural processes improve accuracy efficiency coordinated meetings department managers served main liaison sales flight staff contacted providers discuss status rebilling reimbursement process ensure account resolution managed incoming outgoing calls successfully established effective systems record retention creating database daily correspondence tracking improved communication efficiency primary liaison departments clients vendors directly supported vice president managing operation work flow handled processed confidential client information coordinated airport vendors regarding fueling catering logistics monitored flight schedule daily 6 aircraft monitored updated flight schedules pilots daily accounts receivable accounts payable education high school diploma general 1995 lake weir high school city state usa skills account management calendaring client relations computer proficiency coordination creative problem solving critical thinking customer needs assessment customer service data collection data entry documentation email executive management support filing grammar internet research letters memos microsoft excel microsoft office suite microsoft outlook microsoft powerpoint microsoft word multitask management organizational skills prioritization proofreading reading comprehension report transcription research scheduling spreadsheets telephone skills time management travel arrangements travel booking travel planning vendor management | AVIATION |
sr graphics designer summary working graphic designer vanderbilt university twenty years additionally since 2013 supervisingadvising team anywhere ten 17 student designers perform work vanderbilt students student groups highlights indesign photoshop illustrator quark microsoft word acrobat designing fourcolor photo manipulation retouching illustration wordmark design accomplishments awards second place great performances vanderbilt 200607 brochure association college unions international first place best calendar 200607 association college unions international region 5 first place great performances vanderbilt 200102 brochure association college unions international second place homecoming ad 200102 association college unions international experience 022007 042017 sr graphics designer company name city state graphic design work offices within office dean students including brochures postcards ads posters fliers table tents invitations tshirts logos banners etal involves work following departments active citizenship service arts campus events assessment special projects black cultural center center student wellbeing chaplain religious life office university central administration conferences office greek life housing residential education inclusion initiatives cultural competence international student scholar services lgbtqi life project safe center reservations events student accountability community standards academic integrity student centers student leadership development student organizations transition programs margaret cuninggim womens center sometimes projects outside dos specially requested dean students conduct research collect information design projects assist development implementation marketing public relations plans strategies write brochures news releases promotional materials handle details production supervise train assign work ace student workers compile data preparation budget contact printer orchestrate final outcome design products contact vendors professionals preparation design marketing projects attend marketing andor related seminars related programs dean students 011996 012007 marketingpr specialist company name city state graphic design work student campus events within office dean students including brochures postcards ads posters fliers table tents invitations tshirts logos etal areas include great performances vanderbilt greek life vanderbilt dance group sarratt gallery vanderbilt sarratt studio arts vanderbilt homecoming international lens conduct research collect information design projects assist development implementation marketing public relations plans strategies write brochures news releases promotional materials handle details production supervise train assign work two student workers compile data preparation budget contact printer orchestrate final outcome design products contact vendors professionals preparation design marketing projects compose press releases edit text coordinate update maintain mailing lists attend marketing andor related seminars related programs sarratt 011994 011996 secretary iii company name city state update maintain mailings functions relating student center prepare mailings distribution coordinate update maintain mailing lists compose press releases edit text track history performances presented sarratt prepare time sheets employees answer phones file substitute cashier 011988 011992 manager company name city state oversee gallery operations prepare openings ie publicity related mailings sell works art follow payment artists write press releases follow contacts create maintain database tracking works art prepare bulk mailings promotional purposes create filing system prepare payroll sale tax forms maintain office building supplies collect rent handle tenant related problems oversee custodial services 011977 011988 secretary iii company name city state support director management information systems user support services compose prepare memos letters reports etc set maintain departmental files handle confidential material personnel files employee turnover reports reconcile monthly departmental budget variances handle travel arrangements coordinate business calendar maintain assignment personal computer logs education ba english indiana university pennsylvania state english interests art related environments painting collage gallery going reading music related events skills academic acrobat photoshop ads arts art banners brochures budget cashier color conferences database designing dos edit filing forms graphic design greek illustration illustrator indesign leadership development letters logos logo design lotus 123 director mailing marketing materials office microsoft word works management information systems news releases paradox payroll personnel photo manipulation posters press releases printer promotional materials public relations publicity quality quarkexpress research seminars tax user support answer phones travel arrangements | DESIGNER |
ownerpresident professional profile seasoned marketing professional delivers results alignment strategic business plans developing executing marketing campaigns well managing external agencies qualifications strategic marketing planning results measurement strategic development experiential customer events plan execution nascar sponsorship video production execution webinars product positioning brand developmentintegrated marketing communications account relations tactical planning relevant experience oversaw campaign exceeded annual goals increased brand relevance consumers experience ownerpresident january 2013 current company name freelance communications digital content creation corporate independent businesses development production video content internet social media strategic marketing manager january 2010 january 2012 formulated directed coordinated marketing activities promote products services maximized marketing budget coordinated media buys provided oversight pr trade show activity created strategies stretch marketing promotional budgets improving brand impact marketplace adjusted marketing mix implemented improved integrated strategy took ownership executed experiential nascar marketing program raised awareness one brands increased pullthrough rate product resulting 15 increase production volume sales 3 million total branded tv exposure estimated joyce julius program also resulted strengthening relationship major customer reduced shipping setup costs trade show properties 3000 per event refreshing tradeshow properties displays developed impactful displays designed engineered lighter easier transport shows cost savings 50000 entire trade show season developed refined ipad app designed implemented standardize sales materials presentations provided customer facing brand consistency product specification accuracy improved process creating sales presentations eliminated redundancy making sales staff efficient productive product marketing brand manager january 2003 january 2010 managed coordinated marketing branding activities created communications materials created engine brand commercial vehicle market developed strategy positioning naming graphic elements along brand standards guidelines allowed company focus marketing advertising efforts meet brand objectives well optimizing budgets produced award winning documentary video conception completion depict companys 75year history finished product integral part internal external communications campaign illustrate product evolution leading new product launch project required extensive historic research fact checking handson production saved 75000 cost developed executed integrated brand launch partnership country music association event nashville combined onsite product experience premium distribution interactive web site billboard magazine recognized sponsorship extraordinary innovation developed implemented pr communications campaign increased consumer interaction loyalty company brand integrated customer events website interaction project completed time budget managed internal corporate events included planning logistics vendor management board directors meetings wall street analyst gatherings annual dealer meetings reduced production costs 50 resulting 1 million annual savings executive producer january 1999 january 2012 company name city state manufacturer marketer distributor trucks engines fortune 200 company education ba communications 2005 benedictine university city state communications magna cum laude accredited certificate computer graphic design international academy design technology chicago il 1996 affiliations member american marketing association skills advertising analyst agency brand development branding budgets budget content content creation equity focus freelance graphic design graphic innovation logistics managing marketing market marketing communications materials meetings positioning presentations pr research sales shipping specification strategy strategic development strategic marketing tv vendor management video video production web site website additional information awards chicago bma tower award websites 50000 maxxforcecom 2007 chicago chapter business marketing association tower award logo design maxxforce diesel power logo 2007 pcc silver trumpet marketing communications ford power stroke diesel crew club program 2004 pcc goldensilver trumpet award recognizes distinguished achievement excellence planning creativity execution public relations related communications publicity club chicago golden trumpet marketing communications navistar dieselization america public relations campaign 2002 | DIGITAL-MEDIA |
manager highlights customer client relations advanced troubleshooting techniques project management tracking windows server 2003 2008 2012 windows xp vista 7 8d experience manager december 2013 current company name city state stabilize manage infrastructure applications corporate remote facilities create standard hardware software lists purchased based lists create fiscal year budget department perform thorough audit proposed various changes based audit administer various information technology systems applications plan manage information technology projects define plan employee training programs internal staff maintain production database applications analyze system performance make recommendations management infrastructure upgrades andor changes reduce system downtime diagnosing resolving complex technology related issues negotiate vendor contracts ensure correct product lowest cost streamlined internal communication platform perform routine vulnerability risk assessments company infrastructure perform regular security audits internal infrastructure applications implemented voice internet protocol phone system entire organization manage corporate website made necessary edits adjustments work various departments determine technology needs provide end user support inoffice remote users senior technical analyst october 2010 december 2013 company name city state manage team help desk technicians ensure excellent customer satisfaction prompt issue resolution 30 clients maintain monitor ticket queue technicians work technicians determine correct issue escalation path administer various information technology systems applications analyze system performance make recommendations management infrastructure upgrades andor changes maintain consistent communications client point contact complex client help desk infrastructure rollouts develop detailed technical documentation processes clients work closely director develop help desk policies procedures make technical recommendations clients based need cost act account owner select accounts formulate monthly help desk budget manage accordingly work team vendors technical training needs director information technology january 2010 october 2010 company name city state manage corporate network ensure high system availability develop backup disaster recovery plan reduce system downtime diagnosing resolving complex technology related issues administer mpls network remote locations coordinate construction configuration remote offices implement corporate infrastructure monitoring program manage corporate phone voice mail systems provide quality support personnel communicate presidentceo technical matters director information technology june 2004 december 2009 company name city state manage corporate network ensure high system availability maintain disaster recovery methods backup procedures administer 68 local area networks investigate implement document management solution manage internal phone switch voice mail system oversee staff ensure job expectations met train deficiencies implement incident reporting system allows tacking issues correction timely manner formulate departmental policy procedure documents create annual budget monitor itrelated expenditures research recommend system development priorities effectively communicate relevant itrelated information superiors communicate departments ensure information technology needs met write technical documentation hardware software installation enduser support documents client pc standards negotiate vendors create cost effective solution hardware software maintenance agreements provide endusers training classes microsoft office products reduced cell phone bills 40 travel expenses 45 implementing policy procedures exceeded job expectations minimal supervision required project manager june 2000 december 2003 company name city state provide leadership direction installation team members investigating radiology department workflow gathering requirements managing scope ensuring quality throughout installation work sales team determine pacs radiology information systems andor hospital information system needs imaging center hospital coordinate vendors hospital staff hospital administration determine project timeline aware hipaa guidelines implications throughout project timeline investigate radiology modalities determine dicom compatibility andor upgrade needs participate aspects equipment installations communicate feedback management regarding needs sites develop procedures deploy client pcs standard image security policies work help desk team develop consistent help desk methods call logging techniques education bachelor science cybersecurity may 2015 university maryland university college city state cybersecurity computer information systems august 1993 middle tennessee state university city state computer information systems skills antivirus backup exec backup budget cisco router cisco citrix hardware contracts client clients customer satisfaction database applications database management dell direction disaster recovery document management email employee training ethernet firewall help desk image imaging information systems information technology local area networks leadership linux logging mac director managing exchange microsoft office suite office microsoft office products sharepoint windows 9 2000 nt migration network networking pacs personnel phone system policies processes property management quality radiology reporting research sales software installation supervision switch symantec tcpip user support technical training technical documentation phone toshiba trend upgrades upgrade vpn vista voice mail website windows server workflow | INFORMATION-TECHNOLOGY |
finance business partner summary finance business partner adept effectively managing financial needs various corporate functions including auditing providing analytics periodic performance results areas expertise include budgeting forecasting allocations cost reductions project management fostering client relationships highlights strategic financial planning expert sox compliance oracle erp enterprise resource planning hyperion planning software financial planning forecasting data analysis customer relations data trending projections accomplishments increased costeffectiveness xx compliance enforcement implementation rigorous quality control system experience finance business partner november 2009 current company name city state responsible financial planning 5 6 corporate functions center excellence including budgeting forecasting variance analysis reporting relevant analytics monthly financial review recommend cost management responsible completing financial business reviews various hertz operations including following sarbanes oxley sox na treasury financial operations evaluated control effectiveness treasury operations cash management financial operations investments debt leveraging derivative transactions coordinated reviews pricewaterhousecoopers pwc ensure accurate financial reporting herc fleet operations evaluated efficiency adequacy internal controls herc fleet operations depreciation equipment disposal maintenance product support warranty within corporations equipment rental division sarbanes oxley sox corporate tax audit verified control effectiveness 2006 hertz tax provision calculations deferred income taxes effective tax rate eft tax provision hertz annual bonus audit verified accuracy 2004 2005 2006 hertz annual bonus awards accordance bonus plan specifications approved compensation committee various hertz divisions hertz claims management reviewed effectiveness adequacy internal controls hertz claims processes evaluated workers compensation claims administered third party administrators tpa ensured adherence federal state regulations licenseefranchise audits international franchise audits reviewed operations revenue reported following licensee audited two licensees operations yucatan sonora states mexico nov 2006 resulted 500k 100k assessment respectively audited costa rica licensee sept 2005 resulted assessment 81k january 2003 company name city state analyzed historical data transactions determined transaction rate maximizes process flow store checkouts point sales identified lack excess capacity store checkouts points utilization existing labor force improper scheduling procedures recommended pull scheduling system replace generic scheduling procedure training employees perform multifunctional roles created dependable excess capacity increased cost efficiency projected 15m per annum september 2004 october 2004 company name review operations south capital uhaul location identify inefficiencies recommend process improvement increase profitability defined measured analyzed customer needs enhance operational controls location manager january 1998 january 2000 analyzed introduced financial profitability model realized 15 revenue growth capitalizing spill effect competitors promotion reorganized departmental structure introduced electronic scan receiving procedures increased labor productivity technological efficiency 50 saved company 3000 per week payroll expense reduced inventory holding cost doubled truck deliveries eliminated excess storage charges incurred truck deliveries enhance companys justintime ordering process education cultural exchange program 7 1996 montclair state university city state united state master business administration finance operations 5 2004 georgetown university robert mcdonough school business city state finance operations mba bachelor science statistics 4 1996 university ghana city state ghana statistical analysis mathematical theory skills budgeting cost management financial reporting analytics investments return investment roi npv eva process improvement sarbanes oxley scheduling sox tax footnotes inventory management receiving sales | FINANCE |
designer technical designer summary creative fashion designer background catagories swim intimate apparel loungewear sportswear experience designing wovens cut sew knits creating technical drawings packages excellent time management organizational skills work ethic highlights detailed technical sketches technical packages line sheets garment fittings garment specing correspondence overseas vendors accomplishments cofounded ulihu mens womens underwear loungewear company oversaw design technical design pieces managed production new york city experience designer technical designer january 2013 august 2015 company name city state responsible research development design season prepare technical packages styles excel illustrator source place orders fabrics trims sampling production oversee domestic development production nyc communicate factories ensure proper fit construction well maintaining timelines attend fittings responsible overall fit product review approve samples fit prepro top costume designer wardrobe supervisor june 2001 august 2015 company name city state presented finalized costumes characters purchased andor made costumes within agreed upon budget fit garments made alterations created costume plot script using synch onset facilitated loans several designers showrooms production assistant october 2012 march 2013 company name city state assisted product development stages sportswear daily correspondence domestic factories new york city garment district attended fittings took notes made updates sketches technical packages relayed changes vendors created line sheets mailers send buyers associate designer april 2010 october 2012 company name city state ralph lauren sleepwear loungewear responsible design development foa foe loungewear programs well assisting head designer development lauren sleepwear line research develop existing emerging concepts trends inspiration color fabric silhouette use research develop seasonal trends produce product presentations including color boards concept boards printstory boards full figure flat sketch designs help sell concepts buyers partner merchandising edit line create detailed flat sketches using illustrator illustrations mock ups tech packs well catalog line sheets prepare pass design detail sheets trim sheets designs technical design work technical design achieve highest quality best fit possible responsible administration follow product design process including daily communication multiple overseas vendors ensure product development design related questions attend prototype pre production sample meetings review garments note changes participate fittings make revisions sketches design packages needed create manage trim sheets line sheets boards seasonal books tear books assistant archivist may 2009 august 2009 company name city state photographed described incoming assets designers vintageinspiration prototypeheritage pieces assisted designers searching pulling garments fit particular theme query style cut color print detailing created mood detail boards garments archive designers requested assistant designer august 2006 october 2008 company name city state assisted designer phases design process concept creation created detailed flat sketches specs hand computer adobe illustrator completed initial stages product development including tech packs cutters must issuing style numbers attended fittings took notes communicated updates patternmakers communicated head patternmaker seamstresses daily basis oversee production orders created line sheets invoices wholesale orders researched new stores future sales maintained fabric library sourced new vendors necessary consulted clients concerning style fit color oxford li fung march 2006 august 2006 assistant patternmaker womens sportswear division general assistant nine patternmakers large sample room assisted patternmakers draping revising patterns fittings transferred patterns muslins paper ensure guideline specs according tech packages responsible specing incoming sample garments education associate applied science fashion design fit city state ba eastern european studies saint edwards university city state computer skills adobe illustrator adobe photoshop microsoft excel microsoft office | DESIGNER |
financial analyst intern skills financial planning analysis analytical skills forecasting portfolio wealth management financial reporting business analysis financial consulting quantitative analysis market research financial modelling project management strategy operations risk management corporate finance global finance product management slabware quickbooks busy ls microsoft office microsoft excel mutual funds alternate investments real estate funds mortgages consumer loans insurance microsoft powerpoint microsoft access microsoft outlook experience 052017 082017 financial analyst intern company name city state augmented company profits 25 conducting detailed financial analysis refining budgets forecasts analyzed company financial reports make recommendations revenue generation cost reduction reduced 30 costs designing financial process tools implementing pricing strategies process improvement spearheaded led due diligence acue marmonites international projects india identifying key risk factors forecasting investment viability educated senior management project npv developed innovative financial tools simplify business requirement documentation brds helped recordkeeping understanding client business expanding client relationships 112015 072016 manager company name city retail banking affluent business amplified high net worth client portfolio usd 16 million usd 18 million less 9 months recommended customized product portfolios high net worth clients financial planning investment analysis resulting average client portfolio growth 27 administered regulatory procedural compliance ensure adherence proper accounting procedures advised clients global trade designing customer centric propositions hedging mitigating risk 092013 102015 senior advance wealth manager company name city retail banking wealth management increased total portfolio value usd 5 million making largest region assessed clients financial objectives risk profiles identified investment opportunities prepared customized recommendations asset allocation exhibited leadership capabilities supporting training mentoring team wealth managers achieved highest personal loan sales figures year 2014 within region 042012 082013 deputy manager company name city enhanced portfolio value usd 065 million usd 105 million acquiring new clients region boosted portfolio growth 18 analysing high net worth client portfolios advising tailed investment solutions exceeded banks budgeted portfolio growth expectations 34 carried nonresident operations branch implemented retail foreign exchange fx rated top 40 mortgage sales performers award pan india within 5 months joining axis bank fasttracked position senior wealth manager within 15 months joining hsbc received dynamo award outstanding performance commitment fairness integrity hsbc ranked first among wealth managers hsbc delhi region aug 14 received outstanding performer award ranked first following compliance aml practices operational excellence hsbc 2014 education training dec 2017 master business administration financial analysis investments university connecticut school business city state financial analysis investments stem qualifying 36 months opt vice president marketing finance uconn graduate consulting club student consultant team lead ct based startup winner cigna strategic investment case challenge jun 2010 bachelor arts economics sri venkateswara college university delhi city india economics skills accounting analytical skills banking budgets business analysis consultant consulting corporate finance cost reduction client clients designing documentation due diligence senior management fast finance financial financial analysis financial planning analysis financial consulting financial planning financial reports financial reporting forecasting foreign exchange funds insurance investment analysis investments leadership team lead market research marketing mentoring microsoft access microsoft excel microsoft office microsoft outlook microsoft powerpoint pricing strategies process improvement product management project management quantitative analysis quickbooks real estate recordkeeping requirement retail risk management sales strategy strategic wealth management | BANKING |
advocate professional summary conscientious attorney experience government relations educational law advocacy families special needs children two years practice health law public policy military families two years federal government experience human rights foreign affairs us department state core qualifications key qualifications member maryland bar statutory public policy foreign affairs human rights law diplomacy government relations special education law health law statutory procedure multitask management experience advocate 012011 012013 company name city state represented needs military families policy makers national organizations regarding legislation programs military special needs dependent children assisted families navigating military health care insurance strategized parents concerning individual education plans 504 documents educational behavioral plans led first military family leadership institute training fort meade aught parent seminars effective communication advocacy trained professionals statewide concerning military culture customs represented maryland coalition maryland military child state education committee board dc area interservice family action board kimbrough military treatment patient family action council national military officer association america spouse advisory panel united states foreign service officer 012003 012005 company name city state student department state foreign service institute studied german language culture studied europe germanamerican relations american eu relations presented depth study german contemporary issues learned european history culture include western europe eastern europe balkans f oreign affairs officer department state international religious freedom office charge monitoring religious freedom africa edited added annual congressional religious freedom report concerning religious intolerance western subsaharan africa met international nongovernmental organizations regarding religious freedom atrocities religious minorities coordinated us embassies investigate religious persecution africa worked partnership state department bureaus country desk officers ensure religious freedom africans staff assistant department state political military bureau worked directly secretary states executive staff regarding documents politicalmilitary bureau reported directly office assistant secretary provided technical guidance deadlines bureau ten office directors 300 people set bureau priorities project manager projects tasked bureau secretary state deputy secretary national security council undersecretary ensured timeliness accuracy classified documents sensitive communications made certain documents properly classified managed bureau contributions overseas briefing books vice president secretary state deputy secretary state liaison legislative affairs bureau bureaus responses congressional inquiries worked directly secretary states executive staff regarding documents politicalmilitary bureau supervised nine interns trained incoming staff assistants managed scheduling intern hours volunteer public advocateattorney exceptional family member services 011997 012002 company name city state provided legal representation families special needs children regarding education services negotiated individual education plans 504 documents interpreted applied federal statutory requirements administrative regulations clients school administrative hearings drafted appropriate goals education plans education juris doctor georgia state university city state us georgia state university gsu college law jurist doctor atlanta ga international law arbitration johannes kepler university school law city austria johannes kepler university school law international arbitration completed honors bachelor arts government communications evangel university city state us professional affiliations maryland bar accomplishments austria honors springfield mo summa cum laude evangel university alumni social science regent award recipient skills training liaison federal government public policy | ADVOCATE |
director community skills adobe creative suite microsoft office suite google apps facebook twitter instagram pinterest tumblr google youtube blogger wordpress vertical response constant contact raisers edge proclass campuscafe retailpro ils rentrak additional workshops visual thinking strategy arts healthcare community art projects art storytelling encaustic painting ceramics printmaking experience director community august 2017 current company name city state provide customer service administrative services acting main point contact community education office facilitate operations communications offices regarding finance security hr use design experience writing computer skills market events programs design promotional materials print web needed postcards fliers banners manage social media pages design ad campaigns leverage analytics increased social media activity 30 past two years design analyze email marketing campaigns research coordinate marketing staff place web print ads event planning management community engagement provide administrative support wide range constituents assist students registration class preparations communications working toward enrollment goals increased enrollment 7 fresh marketing strategy improved customer service policy assist faculty design courses scheduling contracts facility supply needs curate art classes workshops triannual course catalogs collecting images bios descriptions proofread edit catalog content coordinate bulk mailing manage vendor account relations materials supplies tracking placing orders process tuition payments request track refunds oversee scholarship program develop faculty pay schedule draft collect archive contracts assistant director november 2012 august 2017 company name city state facilitating merge nh institute art helped design implement new systems run sharon arts center school art craft satellite facility higher education built new processes integrate financial hr marketing offices acted department registrar designed classes recruited arts faculty curated catalog performed marketing work increase enrollment oversee scholarship program school director september 2009 november 2012 company name city state oversaw facilities education administration operations designed catalog art classes workshops recruited arts faculty designed fundraising events purchase studio equipment develop community oversaw implementation student management software initiated oversaw student exhibitions develop community awareness curated content course catalog oversaw budget 250k webmaster july 2009 november 2012 company name city state gained creative project management experience facilitating planning communications design team staff colleagues rebranding launch performed content uploads ongoing maintenance including press release blog updates photo galleries donor portal designed implemented new online donor system related reporting administrator april 2009 september 2009 company name city state implemented new social media pages email marketing software assist marketing office assisted development office fundraisers events focus groups maintained sensitive donor information database communications assisted education office student communications enrollment transactions assistant manager march 2008 april 2009 company name city state oversaw inventory management customer service working toward retail sales goals assisted curatorial needs fine art gallery rotating exhibitions including labels inventory shipping docent coverage internfreelance production assistant september 2006 january 2008 company name city state studied animation digital art software providing graphic design project assistance education training mfa creative writing 2016 new hampshire institute art creative writing bs communicationsgraphic design 2007 fitchburg state communicationsgraphic design skills administrative support adobe creative suite event planning management fundraising graphic design inventory management mailing marketing strategy painting promotional materials retail sales scheduling | ARTS |
vzw customer tech advocate overview flexible independent self motivated effective leading contributor foafsa team customer focused high understanding external customer needs strong planning organizing decision making capability good leadership skills motivating others achieving high quality results time required shares opinion ideas freely willing support team members succeeding good technical skills understanding network wireless technical concepts eager learning new concepts quickly friendly demeanor easy work approachable excellent communication negotiation skills ability work key personnel across multiple organizations core qualifications 18 years wireless experience 3 years rf optimization 8 years cdma cell foa first office application working multiple customer assignments 15 years network level testing 3 years experience lte fsa engineer 2 years vzw customer tech advocate working verizon headquarter nokia support team 3 years experience lte fsa engineer 15 years lte network level testing 3 years rf optimization 8 years cdma cell foa first office application working multiple customer assignments central point contact customer technical issues coordinating determination root causes implementing corrective action plans team nokia account teams program managers customer technical advocates understand facilitate customersupplier management processes led numerous major cdma 1xevdo cell software releases foa led sprint 40 50 vzw fsa lr131 software release contributed successful completion several critical milestones alcatellucent sbevm sbevmm 3g1x modcells 10 40 1xevdo rev0 reva intelligent antenna sua bts 8440 40b macrocell product mcpa 3carrier cprirf head development pcs aws microsoft office suites ldat mapinfo unix spo system performance optimization tool transcend qualcomm data collection software cait friendly viewer qxdm qpst qcat watchmarkprospect cool professional experience vzw customer tech advocate february 1964 february 1964 company name city state responsible providing technical consultations vzw hq team interfacing alu development communities advocating vzw requirements new feature requests facilitate alu team issues projects communications customer verizon wireless relates lte program assume responsibility pre deployment deployment post deployment common support processes partner fsa pm team testing deployment activities advocate customer interests within alcatellucent foster understanding customer initiatives within alcatellucent lead technical meetings customer resolution behalf customer key technical issues use understanding customers entire network solution make recommendations support customer user group meetings cell first office application engineer foa engineer company name city state team led foa cell software release cdma evdo r1611 r1712 r190 r210 r230 r250 r2601 r270 r2705 r2804 310 3110 lead duties consist primary interface customer project team internalexternal partners participating project introduction new cell software releases features live market product management analyzing customer network prior foa execution verification new software load compatibility commercial system project managed activities preparation foa foa maintain schedule staffing ensure exit criterions achieved time high quality work partnership cross functional internal alcatellucent team documenting identifying issues prior introduction new products live network collaborate various foa teams customer team share information coordinate weekly sites schedules work alcatellucent development test team reviewing requirements documenting problems found field execution solving field issues software hardware problems well reviewing validation results verifying field problem fixes negotiate mutually beneficial resolutions foa found issues within internal alu external customer project meetings work directly customer documentation teams develop high quality customer documentation construct daily project status reports shared senior management customer lab testing validation plan prior foa execution obtain technical expertise required demonstrate new functionality live customer network develop field test plan strategies oam call processing scenarios new feature functionality meet system requirements customer expectations live customer site implementation validation plan documentation validation results collaborate product management planning implementation foa deployment provide site test support multiple customers isolate debug foa problems perform hwsw system upgrade necessary support multiple internal teams optimization troubleshooting field issues continuously utilizing rf optimization skills using identical software validating new features similar rf optimization rf optimization engineer september 1997 may 2000 company name city state led project planning attain exit criteria goals cattac communications authority thailand total access communications bangkok phil tel philippines telcel caracas valencia maracay seven cities nine cities second carrier project venezuela customers newly deployed mobile base stations lead duties included planning control routes supervising scheduling five teams drive testing gather rf data executed rf optimization duties collecting plotting analyzing data collected qualcomm mdm resulted updating database properties base station orientation downtilt attain better network performance achievements beyond award foa project award presented taking responsibility lead foa despite group short time received shining star award caracas valencia maracay deployment project ifreasy span spectrum analyzer development interface received acknowledgment active participation dedication completingthe cdma project cattac award diversity day 1999 hands across world certificate appreciation award education bachelor science electrical engineering november 1997 milwaukee school engineering city state electrical engineering professional affiliations cdma systems 3g 1xevdo rev0 reva unix wimax 80216 multimedia class agilent seminar wimaxofdm wireless networking omcran handson training oam handson training lte bootcamp languages fluent speaking tagalog filipino language bisaya filipino dialect skills 3g bts central point contact hardware data collection database documentation engineer senior management features fsa functional lab testing lab test leadership mapinfo market meetings access office microsoft office suites works network networks optimization processes product management project planning quality radio scheduling spectrum analyzer staffing supervising supplier management team player telecom troubleshooting type unix upgrade validation | ADVOCATE |
teacher interests rangoli dance company los angeles ca leadpostgraduate company dancer 2004 present graduated solo dance debut performed 15 large scale productions worked alongside worldrenowned dancers india united states lead company matters involving choreography aesthetics senior dancer expanded knowledge indian culture simultaneously bringing awareness performing schools temples events companies including disney® received rangoli artistic merit award 2016 progress dance training performance karnataka cultural association southern california long beach ca vice president youth committee volunteer sep 2010 present volunteered religious community fundraising events committee member emceed shows annual childrens day drama festival indian new year event organized 10 fundraisers including book clothes toys drive water bottle collection walkathons etc participated plays performances international shows fundraise organization received community service award 2016 participation time spent volunteering lakeview senior center irvine ca vice president volunteer group sep 2012 june 2016 assisted care elderly terms dietary medical needs socially daily tasks put events games holiday crafts entertain act support system delivered informative presentations group elderly care basic science people skills common diseases medical issues experience company name february 2016 june 2016 teacher city state taught children autism music dance art build focus everyday skills studied students medical needs specific skills needed improve created relationships parents offer support provide personal downtime company name december 2015 july 2016 teacher company city state assisted teaching classes variety styles bollywood bharathanatyam fusion etc choreographed pieces performances private classes performed various events organizations fundraising july 2013 september 2013 intern worked alongside nurses hoag hospital 20 hours acute care vital signs aide central servicesupply dietary physical therapy pediatrics urology studied body mechanics biology general chemistrybiochemistry patient rights patient care skills personal skills related hospital surroundings basic laboratory skills classroom setting completed cardiopulmonary resuscitation cpr certification course emergency skills career options opportunities coastline regional occupational programnursing city state education training california state university may bs chemistry city chemistry 365 survey chemistry introduction crime law justice biology general chemistry biology general chemistry skills acute care art autism basic biochemistry biology chemistry cpr focus fundraising law patient care pediatrics physical therapy resuscitation teaching urology vital signs additional information leadership activities rangoli dance company los angeles ca leadpostgraduate company dancer 2004 present graduated solo dance debut performed 15 large scale productions worked alongside worldrenowned dancers india united states lead company matters involving choreography aesthetics senior dancer expanded knowledge indian culture simultaneously bringing awareness performing schools temples events companies including disney® received rangoli artistic merit award 2016 progress dance training performance karnataka cultural association southern california long beach ca vice president youth committee volunteer sep 2010 present volunteered religious community fundraising events committee member emceed shows annual childrens day drama festival indian new year event organized 10 fundraisers including book clothes toys drive water bottle collection walkathons etc participated plays performances international shows fundraise organization received community service award 2016 participation time spent volunteering lakeview senior center irvine ca vice president volunteer group sep 2012 june 2016 assisted care elderly terms dietary medical needs socially daily tasks put events games holiday crafts entertain act support system delivered informative presentations group elderly care basic science people skills common diseases medical issues | TEACHER |
engineering manager professional summary electrical engineer 20 years experience semiconductors microlithography strong project management background scope work required extensive background equipment engineering maintenance process sustaining utilized experience crossfunction activities engineering production support organization completion startup semiconductor factory construction equipments outstanding communication skills taskmilestone reports provided senior level management clear forecast project completion additional experience application marketing engineering led team business development managers rd engineer grow duv business dow chemicals globally 300k 20 million 3 years management skills excellent leadership skills crossfunctional teambased environment multi cultural ability effectively communicate influence motivate levels organization strong understanding financial measurements goals directly correlated implementation plans proven ability analyze statistics trend data measured outcomes dedicated operations manager demonstrating effective leadership aspects job excels cutting costs streamlining operations techsavvy project manager versed aspects project management inception completion excels recruiting talent acquisition well process reengineering improvement skilled operation manager solid experience managing levels multiple projects including budgeting administration skills exceptional interpersonal communication effective leader budget development budget development staff trainingdevelopment consistently meet goals efficient multitasker deadlineoriented work history engineering manager 012000 current company name – city state manage performance facilitating development direct report encourage team member engagement setting challenging goals communicating line sight partnering global counterparts process transfer technology issues industry direction managing projects ensure deliverable completed within required constraints schedule cost resourcesetc partnering equipment process counterparts purchasing facilities contractors vendors buy install release equipment maintain flawless execution area module ongoing coaching junior senior engineers equipment specialists technicians operations process equipment plan improves standardized production method objectives achieve safety quality delivery cost targets successfully navigate crosssite cross functional teams high priority initiative leveraging effective leadership tactics managing key relationship building strong teams achieve impactful results designed effective quality system visual management tool used qsm identify resolve potential iso9000 findings prior certificate audits chaired multisite mission based team integration process quality engineers developed containment strategy undetectable process defects alleviate major escape reliability concern assure proper staffing development staff training employee involvement appropriate areas lead plant continue improvement activities quality service price customers troubleshoots develops countermeasures problems quality productivity employee relations using rootcause problem solving methods assure safe practices maintenance proper conditions review practice procedures leads activity lean manufacturing continuously works ensure customer satisfaction targets achieved responsible environmental reporting compliance formulate manage development implementation goals objective policies procedure related quality management system assure effective operation document control system maintenance relevant records including efficient execution change orders change control monitor suppliers quality performance manage problem solving activities evaluate disposition discrepant material conjunction material management engineering operations manage internal customersupplier iso audits including closing finding creating audit finding reports determine proper corrective preventative actions manage ensure internal external nonconforming reports address timely basis utilize develop metrics provide insight performance quality system present report finding make recommendations improvement outcomes monitor expenses relating site operations ensure remains budget limits ensure staff fully conversant safety matters procedures arising site operations comply ehs standards ensure preventive maintenance laid equipment manufactures adhered staff professionally manages guides leads site staff ensure outstanding levels customer services maintained times communicates individual group performance targets monitors achievement better site performance support department implementation improvements programs ensure capturing actual cost line implementation costing models periodic basis assist identifying cost elements part cost management team consolidates inputs received corporate departments business units present company level budgets plans rolling forecast assist implementation approved costing model respective lines businessproducts group perspective collate actual cost line implemented costing models periodic basis develop edit maintenance operating process specprocedures lead team engineers transfer products development manufactures develop process parameters new products lead equipment specialist engineers equipment qualification upgrades lead equipment engineers technicians specialist maintain equipment metrics utilization availability cycle time equal goal 90 availability leads improvement projects cost reduction labor reduction operation yield improvements oee improvements waste reduction derive lead equipment projects higher throughput lower chemical cost part consumption maintenance time lead equipment specialist team monthly basic review pass maintenance trouble shooting performance identify gaps techniques optimizations made apply lean manufacturing principles identify gaps operation maintenance standard procedures make improvements collaborate quality reliability integration engineers intel virtual factories oregon arizona global projects excursion investigation provide technical supports solutions collaborate intel virtual facilities oregon arizona equipment process upgrades performs statistical analysis jmp spc charts monitor process equipment performance identify potential issues proactive actions taken collaborate automation engineers improve operations tool utilizations applying lean manufacturing methods responsible ensuring manufacturing operation supply chain management processes capable meeting quality cost delivery requirements according company objectives strengthen company values better serve customers responsible procurement inventory production planning manufacturing lean manufacturing machine maintenance responsible strategy design implementation lean continuous improvement activities strengthened companys business leading implementation chemical consumbtion hired trained 20 memebrs staff implemented innovative programs increase employee loyalty reduce turnover developed rolled new policies application marketing engineer 011989 062000 company name – city state collaborated rd marketing develop products meet customer requirements new business opportunities coordinated lead production trials new modified products supervise pilot scale trials appropriate drafted internal customer specs developed products assisted quality assurance evaluating resolving unusual nonroutine customer complaints provided technical assistance manufacturing concerning unusual nonroutine situations collaborated purchasing manufacturing evaluation new sources raw materials products evaluate competitive products needed lead engineer engineering production team customer samples setup directed trouble shotted batches new formulations customer samples nonroutine mentored engineers respect routine batch setup trouble shotted solved issues batch manufacture assessed process capability led rd engineering production team hand offs redefined system recording samples results routine part sample manufacturing created part numbers bill materials productions version quality management forms material masters new products independently designed performed laboratory experiments using statistically driven design experiment assisted makeup testing xp formulations responsible performing accelerated aging testing new formulations establish product shelf life implemented design experiments analyze experimental data using jmp statistical software assisted rd managements allocation resources across development projects authorized performance materials strategy team researched formulated lip silver electroless nickel electrolytic copper various metals created sales strategies tune market potential information backed market research prepared sales plans customer coordinate business development team regarding new product launch new target customer responsible defining scheduling delivery high quality output line business requirements customer priorities managed product management documentation generated technical information together data package marketing new products additional information nationality us citizen education bs management information system 1991 worcester state university mass gpa gpa 31 management information system gpa 31 bs electrical engineering technology 5 1987 central new england college state gpa gpa 289 electrical engineering technology gpa 289 dale carnegie effective speaking human relation 1995 skills basic cobol fortran pascal prolith modeling power point word excel lotus notesstatistical analysis jmp doe design experiment pcs spc six sigma data view crystal ball | ENGINEERING |
head chef summary chef energetic culinary professional blend creativity passion food exceptional cooking skills works well dynamic leader highpressure settings expert managing kitchen staff preparing foods reduced cost without compromising quality taste beautiful presentation food institutional batch cooking strong attention safe food handling procedures extensive catering background highlights strong butchery skills contemporary sauce work high volume production capability focus portion cost control welltuned palette inventory management familiarity servsafe certified experience 042016 current head chef company name city state identify opportunities increase revenue decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction regularly develop new recipes accordance consumer tastes nutritional needs budgetary considerations consistently produce exceptional menu items regularly garnered diners praise ensure smooth kitchen operation overseeing daily product inventory purchasing receiving follow proper food handling methods maintained correct temperature food products 052006 012016 executive chefdirector company name city state working chef charge food costing liquor charge food beverage ordering inventory controls planning 110 person restaurant plus onsite pavilion hosting banquets weddings 275 guests plated 325 guests buffet also provide service gazebo snack bar directly charge training kitchen staff front house staff site frequently coordinate multiple parties various locations premises overlapping times working closely ownership lowering cost increasing profit training front house waitstaff bar selling responsible 35 weddings 60 site food related events year developed menus pricing special food offerings increase revenue customer satisfaction instructed new staff proper food preparation food storage use kitchen equipment utensils sanitation safety issues actively involved cost control sanitation menu development training recruitment private dining catering regularly interacted guests obtain feedback product quality service levels achieved exceeded performance budget team goals 032004 102005 sous chef company name city state working chef charge labor food cost projections menu design training promotional ideas recipe design ordering quality control portion control 120 person restaurant verified proper portion sizes consistently attained high food quality standards instructed new staff proper food preparation food storage use kitchen equipment utensils sanitation safety issues positively engaged customers offering menu information providing suggestions showing genuine appreciation business 022003 122003 kitchen manager company name city state charge labor sales projections food costing administration inventory ordering active line cook prep cook necessary helped manage quality control actively participates corporate wide meetings enhance productivity restaurant enhanced maintained central standardized recipe ingredient repository including nutritional cost information inspected kitchens observe food preparation quality service food appearance cleanliness production service areas ensured staff understood expectations parameters kitchen goals daily kitchen work 022002 022003 executive chef company name city state charge labor sales projections food costing administration scheduling inventory ordering took line responsibilities working chef necessary managed quality control included planningand execution special events banquets 500 people inhouse ensured staff understood expectations parameters kitchen goals daily kitchen work instructed new staff proper food preparation food storage use kitchen equipment utensils sanitation safety issues education march 2002 associate arts culinary florida culinary institute city state culinary arts honors culinary arts certificate skills arts budget cost control costing customer satisfaction special events inventory meetings pricing profit quality quality control quality control recruitment safety selling sales scheduling | CHEF |
aviation camp assistant profile highly motivated resultsoriented individual seeking internship aerospace engineer northrop grumman special interests include unmanned aerial vehicles aeronautical development design structural analysis related areas inside competitive environment use experience best serve needs company skills matlab avl c programming microsoft word microsoft excel microsoft powerpoint professional experience company name october 2013 current collaborating others meet mission requirements accomplish objectives provided northrop grumman aerospace company part unmanned aerial vehicle simulations team constructing models uavs order obtain important aerodynamic properties perform flight test simulations worked directly uavs take accurate measurements order model designed accurate aerodynamic models uavs using program avl program aerodynamic flightdynamic analysis rigid aircraft arbitrary configuration modeled lifting surfaces control surfaces fuselage created data run files mass properties corresponding uav executed run files uav order obtain full linearization aerodynamic model flight state specified mass properties extracted stabilityaxis derivatives imported flight simulation program flightgear model simulated plane flight characteristics behaviors uavs company name october 2013 current collaborating team design construct aircraft competing sae aero design west sanded balsa wood wings smooth preparation carbon fiber wrapping prepared epoxy resin mixture application wrapped leading edge wing spars fuselage molds fuselage walls carbon fiber sawed drill cutted fuselage components aeronautics f22 project winter 2014 performed team leader team four experimentation analysis flight dynamics parameters lockheed martins f22 raptor implemented lowspeed wind water tunnel testing using test models obtain investigate flight dynamics performance characteristics analyzed flow vortices wing varying velocities increasing angles attacks calculated observed relationship importance effect reynolds numbers aerodynamic coefficients compiled technical report detailing results calculations observations compared accuracy windwater tunnel testing theoretical f22 characteristics company name may 2013 current aviation camp assistant city state assist children building flying model aircraft launch rockets complete flight simulation missions conduct flightrelated science experiments assist teaching course lessons based aviation air space topics organize prepare lesson materials work directly instructors handson projects activities supervise elementary schoolaged campers signin signout break times supervised field trips aviationrelated locations work team comprised diverse instructors assistants volunteers provide children educational unforgettable experience company name august 2012 january 2013 guest experiences specialist city state offer superior service potential actual guests museum according established procedures handle large volume inperson questions tech museum exhibits programs films special events well downtown san jose area knowledgeable tech museums mission programs exhibits stay current functioning entire institution greet school groups meeting teachers buses outside group entrance giving chaperone student instructions large groups work collaboratively guest experiences staff museum staff volunteers provide efficient seamless experience guests education training california state polytechnic university june 2016 bachelor science aerospace engineering gpa gpa 31 deans list 2 quarters class level junior aerospace engineering gpa 31 deans list 2 quarters class level junior aerospace structural mechanics aerospace feedback control systems fluid dynamics gas dynamics lowspeed aerodynamics orbital mechanics vector dynamics thermodynamics sophomore aircraft design experimental aerodynamics experimental aerothermodynamics aerodynamics flight performance supersonichypersonic aerodynamics stability controls aerospace vehicles guidance controls aerothermodynamics ii iii aerospace structural analysis ii electric circuit theory electronics aerospace engineering analysis technical writing engineers interests american institute aeronautics astronautics aiaa fall 2013 present active member national collegiate level attend biweekly general meetings attend field trips society women engineers swe fall 2014 present active member national level sae international fall 2014 present active member national collegiate level languages conversational spanish skills c programming derivatives edge electronics special events team leader lockheed martin materials matlab microsoft excel microsoft powerpoint microsoft word san simulation conversational spanish teaching technical writing additional information involvement american institute aeronautics astronautics aiaa fall 2013 present active member national collegiate level attend biweekly general meetings attend field trips society women engineers swe fall 2014 present active member national level sae international fall 2014 present active member national collegiate level | AVIATION |
cashier professional summary resultsoriented strategic sales professional two years retail industry cashier highly energetic outgoing detailoriented handles multiple responsibilities simultaneously providing exceptional customer service reliable friendly team member quickly learns masters new concepts skills passionate helping customers creating satisfying shopping experience core qualifications cash handling accuracy mathematical aptitude organized time management detailoriented excellent multitasker strong communication skills flexible schedule proficient ms office experience cashier october 2014 current company name city state receive payment cash check credit cards vouchers automatic debits issue receipts refunds credits change due customers assist customers providing information resolving complaints establish identify prices goods services admission tabulate bills using calculators cash registers optical price scanners greet customers entering establishments answer customers questions provide information procedures policies process merchandise returns exchanges maintain clean orderly checkout areas complete general cleaning duties mopping floors emptying trash cans stock shelves mark prices shelves items count money cash drawers beginning shifts ensure amounts correct adequate change calculate total payments received time period reconcile total sales monitor checkout stations ensure adequate cash available staffed appropriately assist duties areas store monitoring fitting rooms bagging carrying customers items sort count wrap currency coins compute record totals transactions compile maintain nonmonetary reports records weigh items sold weight determine prices cash checks customers inboundreturn june 2014 september 2014 company name city state changed equipment new productmaintained proper stock levels linehelped achieve company goals supporting production workers cashier february 2014 june 2014 company name city state receive payment cash check credit cards vouchers automatic debits issue receipts refunds credits change due customers assist customers providing information resolving complaints establish identify prices goods services admission tabulate bills using calculators cash registers optical price scanners greet customers entering establishments answer customers questions provide information procedures policies process merchandise returns exchanges maintain clean orderly checkout areas complete general cleaning duties mopping floors emptying trash cans stock shelves mark prices shelves items count money cash drawers beginning shifts ensure amounts correct adequate change calculate total payments received time period reconcile total sales monitor checkout stations ensure adequate cash available staffed appropriately assist duties areas store monitoring fitting rooms bagging carrying customers items sort count wrap currency coins compute record totals transactions compile maintain nonmonetary reports records weigh items sold weight determine prices cash checks customers apparel associate january 2014 february 2014 company name city state greet customers ascertain customer wants needs describe merchandise explain use operation care merchandise customers recommend select help locate obtain merchandise based customer needs desires compute sales prices total purchases receive process cash credit payment answer questions regarding store merchandise maintain knowledge current sales promotions policies regarding payment exchanges security practices maintain records related sales watch recognize security risks thefts know prevent handle situations inventory stock requisition new stock help customers try fit merchandise clean shelves counters tables exchange merchandise customers accept returns open close cash registers performing tasks counting money separating charge slips coupons vouchers balancing cash drawers making deposits apparel associate october 2013 december 2013 company name city state greet customers ascertain customer wants needs describe merchandise explain use operation care merchandise customers recommend select help locate obtain merchandise based customer needs desires compute sales prices total purchases receive process cash credit payment answer questions regarding store merchandise maintain knowledge current sales promotions policies regarding payment exchanges security practices maintain records related sales watch recognize security risks thefts know prevent handle situations inventory stock requisition new stock help customers try fit merchandise clean shelves counters tables exchange merchandise customers accept returns open close cash registers performing tasks counting money separating charge slips coupons vouchers balancing cash drawers making deposits cashier august 2012 august 2013 company name city state receive payment cash check credit cards vouchers automatic debits issue receipts refunds credits change due customers assist customers providing information resolving complaints establish identify prices goods services admission tabulate bills using calculators cash registers optical price scanners greet customers entering establishments answer customers questions provide information procedures policies process merchandise returns exchanges maintain clean orderly checkout areas complete general cleaning duties mopping floors emptying trash cans stock shelves mark prices shelves items count money cash drawers beginning shifts ensure amounts correct adequate change calculate total payments received time period reconcile total sales monitor checkout stations ensure adequate cash available staffed appropriately assist duties areas store monitoring fitting rooms bagging carrying customers items sort count wrap currency coins compute record totals transactions compile maintain nonmonetary reports records weigh items sold weight determine prices cash checks customers education high school diploma 5 2013 henry county high school city state united states member ffa fca pep club mentoring children one public elementary schools skills calculators cash registers credit debit checks money inventory sales scanners tables | APPAREL |
owneroperator summary highperforming executive indepth knowledge business operations levels proficient sales budgeting customer relations general manager elite gym responsible sales goals daily operations member retention hiring developing staff clientfocused personal trainer 22 years emphasis human development performance highlights sales newexisting interpersonal organizational skills leadershipcommunication skills small business development client account management commitment quality service profit center development core accomplishments business development successfully started grew functional training facility gross revenues 325000 annually developed general manager leading fitness company responsible annual budget xxxm hired managed health fitness professionals multiple facilities marketed built maintained personal clientele base participated community events fundraisers traveled competed professional fitness physique athlete staff development educated new hires sales budgets fitness assessment program design equipment overview educated enforced policies procedures responsibilities job position customer service ensured superior customer serviceretention reliable professional obtaining goals clients able handle customer service issues leading fitness company retain membersclients financial management personally responsible developing achieving budgets responsible entire staff achieving sales quotas daily weekly monthly basis monitoring vendor expenses operations accomplishments successfully started business worked hourly employee general manager leading fitness company ifbb professional fitness athlete experience 062006 082015 owneroperator company name city state started managed premier functional training studio orange county ca trained clients oneonone achieve health fitness goals 012002 062006 general managermaster trainer company name city state managed leading private personal training studio orange county ca 021997 102001 general manger company name city state developed within department group exercise personal training sales operations promoted upper management education 1996 masters exercise science human performance emphasis university wisconsin city state exercise science human performance emphasis 1994 bachelors exercise science university wisconsin city state exercise science strength conditioning emphasis skills sales accountmanagement budget development achievement interpersonal communication skills client retention customer service leadership organizational skills comprehension policies procedures business self development staff development financial management general manager | FITNESS |
software engineering manager summary human resources professional practical understanding business needs extensive experience delivering innovative solutions local regional level areas expertise include conflict management employee training employee relations training payroll state federal laws highlights hiring retention training development recruiting compensationpayroll employee relations exceptional interpersonal skills compensation administration personnel records maintenance affirmative action compliance new hire orientation mediation expertise experience software engineering manager september 2009 current company name city state visual c windows stl oop mfc threads file maps atl ipc ftp tcp http xml json services web services rest api soa media formats standards codec sdk integration mpegdash api design documentation bcd spinoff imagine 2013 nexio video servers applications facilitate collaborative workflow nexio lan video servers services applications running various nodes media comes proprietary san generic storage nas development team management nexio servers applications 30 products playout business unit relocated il ca took larger role video server applications product suite well led team 6 northridge team 8 naperville team 8 indirect report beijing adopted scrum since 2014 scrummaster team 3 6 burbank naperville office closed 2013 team migrated source revision control mercurial jenkins recipient reuse innovation award ip reuse major factor server business unit turnaround released deliverables nexio software suite 60 70 80 global proxy suite 25 30 35 initiated architected executed soa concept completion facilitate decoupled clients 2 web services 10 services selected handson projects include hercules web service web player solution based mpegdash created c engine process uri handle sessions deliver segmented mp4 atoms h264 aac provides dynamic html5 player page javascript source based dash js supports multiple raster sizes bit rates ready go time sessions team helped providing c web service framework cli bridge layer device testing published functional rest api uri specification document json services tcp stack using c part soa created api framework classes multithreaded server side socket classes created header json parser top open source rapid json sax style reader developed new services content manager helper picon requestor evolved services encoder gprx helios mb scavenger transcoder guided gprx helper requestor completion published 10 json protocol api documents 3rd party inhouse use content manager service primarybackup workflows rules based engine manage media contents metadata updates two domains architected developed new umid based solution gen 2 meet storage scalability needs scavenger transcoder lowres proxy management c win32 threads tcp binary protocol needed solution improve legacy products required regular hand holding remained escalated proposed new approach teamed successfully wrote two new products mediabase dll nexio explorer assets c mfc guided optimize original implementation 200k ids meet proprietary storage scalability achieved constant ui performance milliseconds regardless user operation proposed introduce dtahandler architecture ftpserver approach helped consolidate media formats one product build scalability team added one converter dll per media container format import export software engineering manager november 2005 august 2009 company name city state development team management nexio editing applications led team 8 naperville team 8 indirect report beijing hired mentored built core editing team size 8 collaborated expanded team beijing established development process document consistent procedures peer code review guidelines team established crash dump analysis procedures help troubleshoot hard repeat issues released deliverables video editing suite 25 proposed architecture teamed develop server integration modules video broadcast workflows principal software engineer august 1997 october 2005 company name city state harris corporation acquired leitch architected designed implemented fundamental dll components evolution video editing product major projects include c win32 threads codec sdk gui interactive playback architecture media file reader writer components scalable decoder encoder architectures video audio rendering engines hardware integration modules critical part business success postproduction space interactive picon waveform drawing components 64bit unicode migration modules 4 million lines code software engineer august 1994 july 1997 company name city state dps acquired star media leitch acquired dps 2000 star media technology startup created video editing software velocity postproduction space designed developed projects include c windows project media management tools render bank video effects education ms computer science illinois institute technology city state computer science electronics communication engineering national institute technology city india electronics communication engineering products skills api approach atl audio backup broadcast c cli com ca hardware concept content clients documentation dynamic html5 editing xml ftp functional drawing gui http ids innovation explorer ip javascript json lan mb c mfc office win windows 2000 migration nas oop page proxy rendering san scrum servers specification team management threads troubleshoot video video editing visual c workflow writer | ENGINEERING |
hr business partner ii summary obtain position human resources field utilize proven peopleoriented skills develop promote positive work environment position would leverage professional experiences job knowledge enable make immediate contribution organization providing challenging work environment allow continue learn grow core competencies human capital planning employee engagement change leadership project management hiring retention training development performance management strategies experience 122002 current company name city state hr business partner ii experienced hr professional successful career banking operationprocedural development administration excel interfacing employees levels ensure organizational goals attained support south florida retail lob approx 330 employees possess excellent communication analytical organizational skills support following functions within retail line business employee engagement analysis delivery including focus groups listening sessions talent review organizational design performance talent management cycles partner learning coordination professional skills based training registration annual compliance training adherence support market manager regional managers hc initiatives recruiting training performance development engagement retention excel within fast paced environments indirect leaderships skills keys success effective project manager skills necessary direct train motivate teams fullest potential deposition simplification ocm core team hr project lead change leadership series hr total rewards ambassador work stream 091992 102002 company name city state management driving recordhigh sales propelling store improve ranking time assigned designated store reducing turnover benchmarking improvement staff retention way employee development moralebuilding programs elevating stores guestsatisfaction scores way swift resolution customer issues strong commitment superior customer service staff levels excel within highly competitive environments leaderships skills keys success growing sales customer base reducing overall expense effectively manage profit margin stores pl positions heldjob duties overall store operations marketing administration customer service human resources marketing regional hr specialist talent acquisition consultant mortgage fulfillment consumer collections grand rapids leadership program repossession supervisor consumer collectionsstaff size 18 foreclosure supervisor consumer collections staff size 10 training facilitator consumer collections new hire training class size 612 inboundoutbound collections education 1995 kalamazoo grcc community college university phoenix bsbm business management business management interests project search 53 bank donations committee chair 2010 2011 auction benefit project search planning committee teach child save classroom initiative united way donations captain day caring volunteer contributor kids food basket volunteer habitat humanity volunteer 53 river bank run runner safety volunteer 2002 present additional information employee engagement passionate employee engagement working teams utilize skill sets assets team member offer skills administrative assistant attention detail banking benchmarking clerical excellent communication competitive consultant customer service delivery driving fast focus human resources hr leadership listening director market marketing microsoft access microsoft excel excel microsoft office microsoft powerpoint sharepoint microsoft word nursing organizational design organizational skills organizational perioperative profit project lead recording recruiting retail sales scheduling supervisor swift employee development additional information corporate citizenshipcertifications awards horizon award recipient rocks award recipient six sigma yellow belt trained 2010 project search project search 53 bank donations committee chair 2010 2011 auction benefit project search planning committee teach child save classroom initiative united way donations captain day caring volunteer contributor kids food basket volunteer habitat humanity volunteer 53 river bank run runner safety volunteer 2002 present additional information employee engagement passionate employee engagement working teams utilize skill sets assets team member offer | HR |
project designer summary teamoriented clientfocused civil engineer 16 years experience designs environmentallyconscious costeffective public infrastructure solutions dedicated job title excellent technical analytical communication skills demonstrated number years experience highlights team player organized detailoriented microstationgeopak design software corridor modeling design software autocad civil 3d erosion sedimentation control highway design project management ms office word excel powerpoint quality control accomplishments microstation software utilization produced drawings maintained archived retrieved cad files drawing documents completion four commercial projects presentations created presentation materials sales customer relations management purposes c add training supervised trained associate drafters organized delegated projects according coworkers abilities experience project designer 102001 012014 company name city state roadway highway design including new alignments reconstruction widening rehabilitation retrofit projects state agencies kdot modot local municipalities kansas city metro area responsibilities include developing typical sections setting horizontal vertical alignments creating cross sections setting rightofway temporary easements traffic control plan erosion control plan addressing drainage issues calculating quantities preparing engineers estimate attending public meetings qcqa preparing project specifications advised project manager regarding construction material costs quantity calculations aided departments development plans cost estimates road parking lot drainage projects implemented complex design software drawing tools plan design transportation systemscreated detailed public reports regarding bid proposalsproperty exhibits descriptions oversaw technical engineering staff guarantee successful completion project prepared standard engineering computations designs produced issued precise technical specifications data sheets operated computerassisted engineering design software complete engineering tasks deadline ad hoc basis project designer engineers architects 091997 102001 company name city state roadway highway design including new alignments reconstruction widening rehabilitation projects state agencies kdot ndor city salina kansas responsibilities included developing typical sections setting horizontal vertical alignments setting rightofway temporary easements traffic control plan erosion control plan storm sewer design calculating quantities construction observation triple 10x8 rcb kansas department transportation tested soil determine adequacy strength concrete asphalt steel foundationsadvised project manager regarding construction material costs quantity calculationsimplemented complex design software drawing tools plan design transportation hydraulic systemsprepared standard engineering computations surveys designsoversaw technical engineering staff guarantee successful completion project summer intern 051996 081996 company name city state performed construction observation us 166 arkansas city sedan ks k360 bypassed winfield ks south tested soil determine adequacy strength concrete asphalt steel foundationscreated detailed technical drawings structural designs according specifications residential retail commercial industrial projectsassessed redesigned facility plans based sales requirements revised business model education bachelor science healthcare management present national american university city state healthcare management coursework healthcare management bachelor science civil engineering 051997 kansas state university city state usa coursework course name student member asce swe engineeringminor geology emporia state university city state usa coursework course name interests shafer kline warren inctechnician skills 3d autocad design software detailoriented engineer meetings excel microsoft word microstation modeling team player transportation additional information shafer kline warren inctechnician | DESIGNER |
multimedia designer graphic designer portfolio summary hardworking focused determined artist looking obtain fulltime position graphic designer technical skills adobe photoshop adobe effects adobe illustrator adobe indesign adobe premiere adobe dream weaver sketchbook pro intermediate html coding microsoft word windows troubleshooting calculator printer fax machine etc microsoft word microsoft powerpoint accomplishments 2014 civic engagement cover design winner graphic design experience multimedia designer graphic designer sep 2015 may 2016 company name city state worked branding logo design office well inside designing templates offices online services consulted clients poster designs conferences presentations leadership boards graphic designer promoter jun 2014 current company name city state helped management team future events promotional tactics along designing promotional materials designed flyers freelance graphic designer jul 2013 current company name city state created graphics pamphlets banners screen graphics web graphics church helped film design created effects bumps message series free lance digitalgraphic designer aug 2009 current company name city state freelance designed networked clients upon request education bachelors fine arts bfa digital art design 2016 towson university city state united states digital art design community college baltimore county city state united states | DESIGNER |
consultant summary dynamic public relations professional 15 years experience developing integrated communications media relations programs drive executive eminence thought leadership brand awareness highlights strong background integrated multichannel communications focus building thought leadership programs lead executive brand eminence background developing social content strategies lead stakeholder engagement superior media relations skills track record generating positive coverage clients experience providing counsel senior executives excellent writing skills author ghost articles executive speeches bylines blogs video scripts ability work across teams geographies technical skills qualifications executive positioning communications media relations thought leadership content development executive platform development ghostwriting social strategy speakers bureau experience consultant 022016 current company name city state provide counsel content strategy product positioning messaging evelop thought leadership content co nduct media message training senior vice president 102015 012016 company name city state managed team 10 people responsible evaluating managing optimizing team performance drive topquality client service group vice president 052013 102015 company name city state led executive eminence influencermedia relations programs deloitte tax audit ceos deloitte llp chairman leader deloitte growth enterprise services developed strategic thought leadership campaigns reinforced executives platforms business goals developed brand communications campaign deloitte consulting led media relations deloitte human capital deloitte strategy operations service lines conceptualized oversaw aspects development execution deloitte consultings inaugural deloitte business confidence report received coverage toptier outlets including cnbc forbes developed media strategy around deloitte consultings acquisition banyan branch secured coverage ad age ad exchanger financial times successfully sold client deloitte growth enterprise services deloittes firstever livestream broadcast program nominated sabres b2b professional services award 2015 developed bylines blog posts social content executives secured byline placements huffington post forbes fast company among others provided counsel clients social strategy leveraged social channels drive deeper engagement stakeholders developed twitter chat strategy managed chats deloitte human capital leaders conducted media trainings senior executives provided counsel handling print broadcast interviews vice president 072012 052013 company name city state led daytoday management chase cards tiaacref institute accounts formed strategic sponsored content thought leadership partnerships managed junior members team ensure timely highquality completion projects global pr manager 112009 072012 company name city state developed executive eminence platforms top global executives including global ceo global chief innovation officer global financial advisory leader well various industry leaders handled media relations efforts deloittes center crossborder investment securing numerous toptier broadcast interviews fox business news cnbc centers thenchairman robert kimmitt former deputy secretary treasury managed external communications various deloittes global industry programs conducted proactive media outreach around deloittes global economic outlook securing coverage reuters financial times international new york times developed executive briefing packages prior media engagements participated executive briefings worked regulatory group develop global external communications strategy response audit reform proposals european union worked closely office ceo well global network pr colleagues lead global launch management book coauthored thenceo jim quigley secured coverage cfocom forbes cio insight fast company financial times worked chief staff ceo develop disseminate weekly ceo newsletter vice president 102006 112009 company name city state developed communications programs strategies oversaw implementation plans received number pr industry awards including prweeks businesstobusiness campaign year 2008 award executive eminence campaign conducted behalf deloittes thenchairman sharon allen worked executive speech writer chairman developing speeches bylines video scripts developed story idea around 5th anniversary sarbanes oxley act secured cover story businessweek featured client deloitte prominently established chief executive magazines ceo index soughtafter economic indicator secured regular spot cnbcs squawk box magazines ceo managed projects programs account teams well timelines budgets associate director 092005 092006 company name city state managed daytoday communications activities financial services clients including tradeweb espeed led development creation press releases media pitches bylines developed fostered relationships toptier trade media including financial times bloomberg wall street technology investment news among others provided investor relations advice clients conducted investor perception surveys analysis participated new business proposal development presentations manager 112001 122002 company name city state developed executed corporate communications strategy reposition company provider financial technology services achieve awareness buyin support business change counseled clevel executives communications strategy eveloped speeches qas presentations etc worked marketing team developing communications strategy companys rebranding initiative senior account executive 012001 112001 company name city state managed daytoday media relations activities mortgage bank corporate communications practice conducted rapid response generated coverage publications wall street journal cnnmoney american banker among others education master international affairs 2006 columbia university school international public affairs city state studied international politics economics special focus european union bachelor science communications 1996 university massachusetts city state minor italian studied abroad salamanca spain summer 1995 | CONSULTANT |
director information technology executive profile performancedriven accomplished director information technology offering unique combination operations management experience strong leader demonstrated success managing providing leadership diverse technological environment creative dependable enthusiastic change agent proven track record improving efficiencies reducing costs visionary superior longterm planning project management experience proven ability implement standards procedures improve business processes functionality skilled coalitionbuilder management practices motivate improve staff performance levels forming cohesive team innovative customeroriented formulate strategies address service delivery demands resource capacity areas expertise executive leadershipmanagement information technology project management networking relationship building operationsadministration skill highlights professional experience director information technology 052000 012014 company name city state provides leadership directing planning managing implementing information technology needs city greensboro provided oversight direction application services gis network services public safety divisions establishes guidelines programs effective information technology management facilitates implements citywide strategic policy planning development deployment information technology key achievements generated savings 400k per year implementation voip partnered ncdot gdot implement citywide fiber optic network infrastructure implemented online payments parking tickets utility bills received 1 million payments date last five years maintained 95 customer satisfaction rating 98 uptime server network environment implemented virtualized server environment business continuity site redundant san servers network infrastructure reestablished technology advisory committee network services manager 071998 052000 company name city state managed desktop services division included help desk local area network server administration training leasing computer technology maintained assisted support enterprisewide technology deployment ensured customers technology needs addressed resolved efficient effective manner key achievements championed organizational strategic initiative implement clientserver environment microsoft exchange leasing computer technology managed directed installation 900 workstations ahead schedule budget managed implemented 28 million internal service charge back structure help desk support leasing computer technology implemented custom helpdesk request application includes customer satisfaction survey closed call data communications analyst 061989 071998 company name city state installed maintained configured analyzed data communication needs city greensboro installed configured modems multiplexers routers control units dec ibm terminals analyzed system needs configuration requirements acquire appropriate equipment managed maintained resolved complex system problems ibm mainframe vax systems servers key achievements configured 450 users allinone project leader upgrading ibm mainframe vseesa developed operations manual ibm mainframe employee year finalist 1996 electronics technician 091986 061989 company name city state repaired installed configured maintained pcs servers modems communication equipment installed designed network data communication circuits managed setup installed communication equipment included midrange servers communications equipment vax systems pcs key achievements designed installed wiring communications infrastructure student registration established redundant communication links remote sites developed planned communications infrastructure campus computer labs education certified chief information officer cio november 2005 uncchapel hill city state bs industrial technology electronics 1986 north carolina state university city state professional affiliations member north carolina local government information systems association nclgisa member southeast association telecommunications officers advisors seatoa member public technology inc pti previous board member greensboro municipal credit union chairman technology committee previous board member welfare reform liaison project wrlp previous president national forum black public administrators nfbpa triad chapter skills budget clientserver customer satisfaction dec directing direction gis government help desk support help desk ibm ibm mainframe information technology local area network leadership managing microsoft exchange 98 modems enterprise network organizational pcs project leader routers safety san servers strategic upgrading vax voip vse wiring | INFORMATION-TECHNOLOGY |
kindergarten teacher professional summary energetic resultsoriented teamplayer eager bring strong administrative skills growing company need toplevel support highperforming administrative assistant extensive experience working diverse client base delivering results core qualifications microsoft office word powerpoint excel outlook inspiration software publisher software quick learneradaptable strong typing skills lifelong learner proofreadinggrammar strong interpersonal skills resourceful adaptable professional mature selfstarterselfdirected resultsoriented flexible adaptable time management meticulous attention detail experience company name city state kindergarten teacher 092013 current create engaging inquiry based lesson plans accordance districtwide curriculum units following common core standards kindergarten differentiate instruction according students ability skill level work diverse student population including english language learner ell students nonenglish speaking students delegate tasks teacher assistants volunteers establish positive relationships students parents fellow teachers well collaborate plan schedule lessons promoting learning student engagement earned positive verbalwritten feedback parents regarding classroom instruction student learning success received award boys girls club nashua 20142015 teacher year award kindergarten company name city state k5 literacy math interventionist 092008 092013 provided daily small group literacy math intervention services using researched based programs students k5 risk failing meet district state standards communicated effectively students progress needs established positive relationships students parents specialists fellow teachers various grade levels company name city state student teachersubstitute teacher 092006 062008 student teacher grades 2 4 substitute teacher grades k12 high school substitute teacher hollisbrookline high school company name city state director independent contractor pampered chef 012000 042003 successfully operated homebased directsales business marketing kitchen tools inhome cooking demonstrations achieving top personal sales top recruiter well three expense paid trips two company name city state pharmacy technician 011993 101996 assisted preparation filling prescriptions requiring 100 accuracy company name city state owned operated inhome daycare 031990 011995 company name city state accountant 011987 031990 responsible entire billing cycle various government contracts requiring 100 accuracy company name city state accountant assistant 011985 011987 responsible entire billing cycle company name city state administrative clerk 011984 011985 proposal preparation audit support material reconciliation company name city state secretary 011982 011984 provide secretarial support ten administrators program manager education masters education elementary education 2008 rivier university city state usa nh elementary educator certificate k8 1811 current 62017 praxis ii april 2006 sept 2007 bachelor science business management 1987 rivier university city state usa associate science administrative secretarial management 1982 nashua community college city state usa nondegree program intel math ii 2012 plymouth universityunh manchester city state usa earned 6 graduate credits 80 hours contentintensive professional development learning strategies regarding k8 core mathematic concepts professional affiliations nashua garden club 2004present medic alert community ambassador 20052010 organized distributed medicalert collateral surrounding medical community charlotte avenue elementary school classroom pto volunteer 19962008 room mom reading math groups chaperone baker hospitality garden club ski chess club skills computer proficiency organizational skills multitasking customer service proofreading prioritization secretarial skills time management accounting direct sales data collecting marketing recruiting proposal preparation education cooking baking teach nonenglish speaking person speak read write english computer skills microsoft office suiteword excel powerpoint outlook inspiration software publisher open learning new software | CHEF |
director public relations associate artist summary creative administrator public relations coordinator offering administrative experience corporate nonprofit office environments dedicated focused adept completing multiple tasks simultaneously following achieve project goals highlights mastery microsoft office programs word excel meticulous attention detail windows mac osx business writing strong interpersonal skills understands grammar proofreading billing coding proficiency outlook tessitura cision gorkana constant contact software selfdirected professional mature resourceful meeting planning report writing schedule management experience director public relations associate artist oct 2013 current company name city state handled media public relations inquiries extensive research outreach cultivate media connections contacting media outlets pitching interviews company cast members writing editing press releases promotional materials productions account coordinator executive assistant oct 2013 oct 2013 company name city state assistant senior executive vice president marcia horowitz focus crisis management extensive research reporting collecting daily media hits clients organizing reports easily managed busy phone email traffic coordinated travel arrangements expense billing ms horowitz arranged inhouse offsite meetings well catering needed keeping tabs clients social media web presence proofreading editing press releases written statements reporters interacting members media behalf ms horowitz served backup assistants howard steven rubenstein president founder company receptionist administrative assistant jun 2012 oct 2013 company name city state served liasion visitors many high profile building security handled heavy phone inperson email traffic arranged catering large events including celebrity luncheons board meetings product testing employee training coded department scanned organized sent company invoices branches accounts payable maintained extensive records offsite inventory companywide filing storage system assistant store manager dec 2010 apr 2012 company name city state started seasonal sales washington dc worked way assistant store manager nyc flagship generated impressive sales figures regularly topselling store united states communicated customers employees individuals answer questions explain information regarding product sales reported stores financial performance every evening report sent us management headquarters london reconciled reported discrepancies found records trained new employees brand focus operations implemented creative new displays worked alongside head us pr order prepare spring trunk shows arrange loan merchandise magazines publicity office coordinator may 2010 aug 2011 company name city state served first point contact instructors parents students duke university summer program managed front desk including greeting visitors responding telephone inperson requests information handled medical records drivers log vehicle checkout created schedule airport pickup dropoff students program dispersed incoming mail correct recipients throughout office made copies sent faxes handled incoming outgoing correspondence organized files developed spreadsheets faxed reports scanned documents received screened high volume internal external communications including email mail also served class instructor created syllabus taught classes akin introductory theatre class college level made semesters worth lesson plans exercises rehearsalsperformances presentations class 18 students education master arts 2008 royal central school speech drama writing stage broadcast media london united kingdom worked independently graduate students across disciplines create work prestigious source festival interned play development workshop fiend specialized coursework geared towards copywriting script reading development bachelor science 2004 skidmore college gpa cum laude graduated departmental honors theatre saratoga springs new york united states member adliberal artists skidmores finest improv team multiyear participant national college comedy festival graduated cum laude departmental honors interests aspects theatre especially performance playwriting volleyball kayaking music reading hiking swimming blogging skills accounts payable copywriting crisis management editing proofreading research filing inventory mac pc excel microsoft office programs office outlook windows word organizing promotional materials additional information interested aspects theatre especially performance playwriting volleyball kayaking music reading hiking swimming blogging | PUBLIC-RELATIONS |
business development intern summary highly skilled organized individual employee month lot times infectious enthusiasm work fast paced environment highlights focused disciplined high volume production capability bilingual englishtwi healthy cuisine expert exceptional written oral communication abilities experience dietary aide 092013 current company name city state collaborated extensively interdisciplinary care team meet nutritional needs resident devised meal plans line patients age gender diagnosis cultural background religious practices conducted daily inspections maintained food sanitation kitchen equipment safety reports advised new cooking techniques equipment kitchen staff chef 052013 082013 company name city state identified opportunities increase revenue decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction served classic english french modern european collaborated closely food beverage director conduct staff meetings resolve service product personnel issues kitchen manager 082008 042013 company name city state operated largevolume cooking equipment grills deepfat fryers griddles tremendously increased sales becoming manager monitored customer preferences determine focus sales efforts directed supervised employees engaged sales food preparation determined staff promotions demotions terminated employees necessary upsold additional menu items beverages desserts increase restaurant profits education curlinary 1999 kumasi polytechnic city ghana coursework culinary arts coursework business restaurant management curlinary 1990 sunyani polytechnic city ghana coursework culinary arts skills proficient large cooking machines great culinary skills organizational skills highly motivated | BUSINESS-DEVELOPMENT |
director vendor services compliance summary extensive experience human resources account management business architecture project implementation director level operations ability display outstanding interpersonal skills keen analysis problem solving team approach meet demands clients stakeholders highlights strong task management skills benefits payroll administration implementation change management analytical strong interpersonal skills contract negotiation evaluation compliance innovative problem solving strong written verbal communication reporting documentation experience director vendor services compliance october 2015 current company name city state analyze requirements produce solutions accordance best practices employment human resource law relates independent consultants contractors temporary labor architect solutions exceed program objectives indepth analysis business requirements facilitate discovery business information processes uncover potential areas risk selected lead management program implementation including project initiation planning execution closure develop manage project schedules deliverables report status results coordinate activities meetings internally stakeholders analyze business requirements solicit feedback conduct detailed workflow business reviews monitor project results control resources audit data systems ensure thorough understanding processes internal policies continually evaluate programs improve process system people efficiencies prepare metrics recommendations present quarterly business reviews team manager october 2008 december 2010 company name city state responsible team human resource specialistsbusiness managers manage programs ensure account satisfaction operational delivery defined objectives develop effective relationships key stakeholder involved client programs screen hire senior level professionals well coordinate orientations actively train mentor consult new employees hired company conduct regular feedback planning sessions employees meet career path objectives including professional development coaching evaluate adjudicate independent contractor compliance assessments provide risk analysis assessment identifying potential areas concern ensuring programs administered agreed upon negotiate master service agreements individual consulting contracts human resource specialistbusiness manager november 2006 october 2008 company name city state educate communicate regarding complex human resource legal financial system transactions administration benefits including retirement profit sharing medical dental life disability insurance oversee invoicing payroll expense processing reconciliation assigned accounts work independent contractors vendors perform compliance assessments audit reconcile online reports guarantee accounts accurately reflect business goals provide operational business support high level customer service assigned group professionals working domestically internationally serve advocate internally ensure outstanding issues managed resolved promptly establish maintain positive working relationships developing credibility report relationship banker august 2004 october 2006 company name city state proactively initiate develop manage longterm profitable relationships manage existing client relationships identify future needs consultatively address profile prospects clients indentify additional financial needs refer appropriate financial partners deliver superior quality service person phone client needs met consistent positive basis responsible preparing weekly monthly reports employee branch status several aspects banking hold meetings weekly employees knowledge current products sales meetings satisfying client needs oversee participate daily operational function branch teller area responsible delivery superior quality service adhering corporate regulatory audit guidelines ensure timely efficient completions client transactions teller staff acting service leader branch personnel proactively encourage salesquality referral process branch teller staff consistently met monthly sales goals recognized regional president 100 score mystery shopper director enterprise solutions january 2011 september 2015 company name city state analyze requirements produce solutions accordance best practices employment human resource law relates independent consultants contractors temporary labor architect solutions exceed program objectives indepth analysis business requirements facilitate discovery business information processes uncover potential areas risk selected lead management program implementation including project initiation planning execution closure develop manage project schedules deliverables report status results coordinate activities meetings internally stakeholders analyze business requirements solicit feedback conduct detailed workflow business reviews monitor project results control resources audit data systems ensure thorough understanding processes internal policies continually evaluate programs improve process system people efficiencies prepare metrics recommendations present quarterly business reviews education mpa human resource management january 2012 george mason university city state human resource management ba organizational communication may 2006 george mason university city state organizational communication general studies may 2004 northern virginia community college city state general studies skills account management approach architect banking benefits change management coaching strong interpersonal skills interpersonal skills consulting contracts contract negotiation client clients customer service delivery documentation financial human resource human resources insurance invoicing law legal director management skills meetings mentor payroll personnel policies problem solving processes improve process profit program implementation quality reporting risk analysis assessment sales phone verbal communication workflow written | BANKING |
claims service specialist professional summary medical billing specialist 3 years experience fastpaced multiple client medical billing company researched denied claims submitted appeals familiar health billing collections advanced knowledge claims processing preauthorizations skills medical terminology expert icd10 international classification disease systems billing collection procedures expert hospital inpatient outpatient records inpatient records coding proficiency outpatient surgery coding specialist hcpcs coding guidelines familiar commercial private insurance carriers insurance collections procedures drg pc grouping understands insurance benefits research data analysis close attention detail adept ultitasker office support phones faxing filing excellent verbal communication ms windows proficient customer service award skilled trainer excellent time management skills microsoft outlook word excel ms office expert supervisory training accomplished leader resource management expertise knowledge medicare statutes regulations work history claims service specialist 102013 062014 company name – city state filed claims per nextgen system discussing coverages liability insured claimant body shops also spoke lienholders medical providers typing data entry obtaining police reports determine liability claims reviewing estimates correspondence faxed mailed emailed issuing payments scheduling rental reservations insured claimants precisely completed appropriate claims paperwork documentation system entry correctly coded billed medical claims various hospital nursing facilities verified patients eligibility claims status insurance agencies performed qualitative analysis records ensure accuracy internal consistency correlation recorded data interacted providers medical professionals regarding billing documentation policies procedures regulations accurately posted sent medical claims submitted electronicpaper claims documentation timely filing claims specialist 102011 072012 company name – city state correctly coded billed medical claims various hospital nursing facilities meticulously identified rectified inconsistencies deficiencies discrepancies medical documentation diligently filed followed third party claims determined prior authorizations medication outpatient procedures precertified medical radiology procedures surgeries echocardiograms researched questions concerns providers provided detailed responses reviewed analyzed managed coding diagnostic treatment procedures contained outpatient medical records researched cpt icd9 coding discrepancies compliance reimbursement accuracy actively maintained current working knowledge cpt icd9 coding principles government regulation protocols third party requirements regarding billing managed collections claims unpaid bills estates debtors accurately posted sent medical claims submitted electronicpaper claims documentation timely filing performed billing coding procedures ambulance emergency room impatient outpatient services precisely evaluated verified benefits eligibility responded correspondence insurance companies identified resolved patient billing payment issues confidently adeptly handled claim denials andor appeals evaluated patients financial status established appropriate payment plans reviewed resolved claim issues captured tesclaims edits clearing house examined patients insurance coverage deductibles possible insurance carrier payments remaining balances covered policies applicable updated patient financial information guarantee accuracy subject matter expert 072012 102013 company name – city state initiated audit process evaluate thoroughness documentation maintenance facility standards created maintained computerized record management systems record process data generate reports supervised 15 claims specialist answered workrelated questions via chat instant messaging system took escalated calls providers providing excellent customer service solving claim related problems manually reprocessed claims accuracy sent back facilities questions denials nonpayment crosstrained backed customer service managers solved unresolved customer issues assumed ownership team productivity managed work flow meet exceed quality service goals identified individual development needs appropriate training effective liaison customers internal departments defused volatile customer situations calmly courteously healthcare agent education associate science medical billing coding current central piedmont community college city state coursework business accounting healthcare administration coursework healthcare management coursework healthcare administration coursework medical front office assisting high school diploma 10 2007 skills accounting benefits billing communication skills customer satisfaction customer service customer service training data entry focus insurance listening medical billing police problem resolution coding read scheduling supervisor typing type | HEALTHCARE |
lead interaction designer summary senior uxui designer profile tim involved user centered design 20 years focus human factors usability worked wide variety projects focusing improvement functionality performance expert heuristic evaluation usability developing evaluating user interfaces gui design iterative design methodology human computer interaction hci areas experience usability interaction design usability engineering standards guideline review user interface design standards usability testingfocus groups cognitive walkthroughs heuristic evaluation pluralistic walkthroughs website design interaction design personas use cases scenarios contextual inquiries affinity diagrams contextual design ethnography wireframes user flows development software development standards software testing html authoring 3d modeling programming advanced image manipulation analysis 3d interfaces interactive digital prototyping artificial intelligence touch input sql agile development secret military clearance military spa wardodonr contracts cdc nhsn saas training instructional design technical writing editing project management healthcare medical diagnostic imaging systems electronic medical records hipaa fitness equipment highlights user centered design human computer interaction hci innovation agile development contextual inquiries wireframes user flows prototyping skills user centered design accomplishments innovation tournament award winner 2014 leveraging realtime algorithmic dashboards rads improve patient care innovation tournament award winner 2013 mars medical augmented reality system 2009 idea award t7xe treadmill 2009 taiwans excellence silver award t7xe treadmill patent 8113990 method controlling exercise apparatus issued february 14 2012 patent 8360934 method controlling exercise apparatus issued january 29 2013 patent 8840526 method controlling exercise apparatus issued september 23 2014 experience lead interaction designer 052012 current company name city state tim lead interaction designer nine person agile software development team creating software use healthcare facilities role one three bas team conducting user testing interviews data gathering persona development wireframing story writing interface analysis general usability evangelist acts nhsn point contact keeping software compliant evolving cdc requirements team produces incremental updates code base two week sprint cycle velocity team increased steadily last six months tim also serves wellness committee safety committee floor warden first responder vp engineering product development director 092009 042012 company name city state tim worked vp engineering product development responsibilities included managing current suite virtual reality software designing future software hardware offerings vendor relations client support systems design sensor design quality control quality assurance technology specialist usability evangelist responsibilities included bringing new technology opportunities company driving new vision company developing online community around new products innovation engineer 092009 042012 company name city state tim worked innovation engineer bridging gap need technology utilized skills engineer create unique solutions client needs projects included intoxiclock took third generation product migrated simple input device multimedia application netbook upgraded poster sized input panel usb hid device created custom dynamic printouts user data germbot designed uvc retrofit vacuum robot use sterilization floors without chemicals sr usability engineer 022007 092009 company name city state tim acted resident usability expert development production multitude commercial consumer fitness equipment primary innovator migration platform consoles primitive led displays award winning advanced guis utilizing lcd displays innovative advances allowed matrix fitness expand markets taking market share away competitors positioning matrix new market innovator product beat tim produced interactive prototypes interfaces conducted user testing validate designs developed many tools applications aid production testing new guis created multiscreen interactive kiosk used numerous tradeshows selling tool new technologies helped develop tim also active developing relationships clients vendors possible business partners johnson among people companies brought best buy itech fitness lance armstrong popcap software konami softkinetics big rooster nec lg dewar sharp amtouch immersion ra sports datamodule tim also served lead poc partners itech fitness fitlinxx polar virtual active avnet eurotech also engendered relationships asian counter parts china taiwan semiannual trips overseas tim also listed several pending awarded patents applied johnson sr usability specialist 042006 022007 company name city state tim worked sole user centered design person small team developing product emerging medical field market responsible aspects ucd process monitored adherence iec 6060116 usability requirements interacted marketing engineering team clinical contacts develop personas workflows task lists use cases well requirements engineering team used macromedia director create high fidelity prototype product assisted engineering team porting flex gathered data prepared third phase project involved observational research affinity diagramming task analysis ui design human factors usability engineer 102003 032005 company name city state tim worked human factors usability design specialist well systems engineer taking account workflow perception usability feedback aesthetics electronic oral feedback device responsible design implementation clinical testing analysis software tim interacted senior members team define develop data visualization software following predefined standards requirements proposed designed patienttracking database allow crossreferencing multiple factors adhering security privacy regulations designing creating software dynamically mapping sensitivity tongue gui design workflow interlocks eliminate user error strict adhesion standardized data collection procedures designing creating software visualization collected data sitting design sessions acting resident human factors advocate gui design workflow dynamic data analysis 2d 3d visualization spacial temporal visualization interviewed users determine usage linking multiple data sources designing creating image projection software gui design workflow image processing 3d interpolation projection designing creating software dynamically stimulating tongue electrostatic tactor array gui design human computer interaction hci safety interlocks control correct data input dynamic stimuli manipulation developed evaluated user interface design user interface compliance using iterative design methodology user feedback designing developing subject database track subjects allow analysis subject data across multiple factors gui design subject confidentiality data integrity robust system recovery project manager human factors usability engineer consultant 082001 092002 company name city state tim worked human factors specialist defining gui standards look feel conforming existing software specifications responsible aspects software development cycle inception delivery defined user interface palm windows ce devices detailed requirements gathering review clients needs application functionality product manager sr engineer 092000 082001 company name city state tim responsible aspects development cycle video pics paparazzi pics products included defining products means prototypes concepts generating product specifications also acted human factors advocate aid design process tim served following project areas used human factors usability design principles including heuristic evaluation designing prototyping next generation videopics product macromedia director defined executed qaqc process involved setting qa bugs database running compatibility testing establishing version control heading customer service faqs evaluated allocated resources including hardware media offsite web hosting programming staff established milestones meet promised deadlines product delivery interfaced marketing group define products viable market place created demos helped collateral materials shows set online store allowed users purchase product purchase made information entered customer database product shipped shipping department managed many 3rd party relations oem bundling backend print services strategic partners scientist 111997 092000 company name city state tim worked human factors usability engineer many projects designed programmed tactical graphics application tacgraph global 2000 wargames tim also designed implemented stimuli experiments research conducted 2d 3d interfaces experiments ranged basic 3d shape recognition determining routes 3d terrain tim also developed gui based version text based nurses orders system va hospital replace dated command line system designed prototyped user interfaces tactical situation awareness tool tacsat conducted interviews 5th marines camp pendleton integrated new design ideas tacsat design implementation experiment based tacsat simulated real engagement determine experience affected decision making process worked team human factors phds determine benefits 3d interfaces experiments tested object recognition spatial relationships occlusion depth field perspective depth cues factors worked team human factors phds develop experiments shared awareness data integrity reliability multimodal perception worked closely principal investigators spawar dod nima dnr secret military clearance designed implemented gui textbased nurses orders system gather performance behavioral data new system increased efficiency reduced error 80 software engineer human factors usability engineer 111993 031998 company name city state tim worked 5person team rework graphical user interface gui internet tv set top box extreme time constraints role primarily prototyping user centered design gui also served lead prototype engineer project manager graphical adventure game timelapse worked team talented designers engineers artists 9 crossplatform interactive edutainment titles acted usability human factors evangelist every project involved ran focus groups rolled field trial austin tx collected analyzed data online usage attempt better understand users assembled numerous conceptual prototypes presentation gte vps assisted game design 9 titles produced distributed gteim established processing methods converting rendered images created alias animations created photoshop director usable assets designed prototyped coded product demos used retail trade shows acted lead puzzle prototyper timelapse worked chief technologist timelapse responsibilities included investigating current emergent technologies determining applicable game traveled knoxville tn manage engineering team cyberflix 3 weeks establish game requirements duties also included training use production tools establishing minimum system requirement testing new game engines establishing asset needs communicating gte entertainment carlsbad ca status engineering efforts worked liaison marketing department production team designed developed 3d chat area using onlives traveler 3d studio max education bs degree cognitive science june 1993 university california city state usa cognitive science affiliations chi ux community human factors ergonomics society hfes ixda madison user experience group publications holste kobus proctor bank liebhaber 1999 decision making dynamic uncertain environment san diego ca pacific science engineering group inc manuscript preparation kobus da proctor bank te holste 2000 effects experience uncertainty dynamic decisionmaking proceedings 44th annual meeting human factors ergonomics society santa monica ca human factors ergonomics society proctor bank te holste kobus da 1999 tacsat demonstration users manual san diego ca pacific science engineering group st john proctor callan j bank 1998 command post situation awareness tool cpsa evaluation presented apa division 21 human factors ergonomics society midyear symposium san diego ca smallman hs st john bank cowen mb 2000 effects motion parallax drop lines object size localizing tracks displayed perspective view spawar systems center san diego ca technical report preparation st john smallman hs bank cowen mb tactical route planning using twodimensional threedimensional views terrain spawar systems center san diego ca technical report press | DESIGNER |
engineering intern professional summary petroleum engineering graduate military veteran seeking fulltime position organization allow professional growth long career meaningful employment 4 years operations management experience 6 months engineering internship experience working multimillion dollar projects highlymotivated quick learner perform fastpaced environments make sound decisions direct provide personnel technical guidance embraces new challenges core qualifications solidworks 2005 electrical drafting tube furnaces experience 062015 082015 engineering intern company name city state reviewed project instructions specifications identify modify plan requirements used software applications simulate working conditions units components order investigate proposals improving equipment performance conferred technicians submitted reports engineering department staff recommended design changes obtained specified equipment performance calculating required capacities proposed systems analyzed equipment performance reading dials meters measure temperature pressure volumetric output input operating conditions developed safety operating procedures employed workers operate pipeline equipment developed total utilization tool natural gas compressors maintained company developed blowdown sizing tool purgetime tool various pipe configurations used pipeline operations 062014 082014 field engineering intern company name city state prepared production progress reports management scheduled project logical steps budgeted time required meet deadlines conferred supervisory personnel owners contractors design professionals discuss resolve matters work procedures complaints construction problems directed supervised workers planning organizing directing activities concerned construction systems operated maintained personal protective equipment verified safety equipment available employees monitored use equipment inspected facilities machinery safety equipment identify correct potential hazards 092011 012012 assistant service manager company name city state provided customer service greeting assisting customers responding customer inquiries supervised employees engaging sales inventorytaking reconciling cash receipts performing services customers monitored sales activities ensure customers received satisfactory service quality goods instructed staff handle difficult complicated sales examined merchandise ensure correct prices displayed product functioned advertised authorized payments merchandise returns problems arised performed work activities subordinates cleaning shelves organizing displays trained evaluated personnel sales marketing skills recommending employees promotion termination appropriate prepared work schedules kept records employees schedules time cards 092006 102010 noncommissioned officer company name city state provided leadership instruction training supervision mentoring team 4 30 members ensured team readiness quality control equipment risk management assessment constant updated training monitored execution operations involving security safety logistics communication equipment personnel tracking performed log keeping significant events regarding security safety operations communications reported higher level management necessary oversaw area operations communicating incoming units relaying pertinent information tracking progress supervised administrative operations fledgling foreign police force provided operational technical guidance developed qualified leader trained directed teams coordinating supporting units education may 2016 bachelor science petroleum engineering louisiana state university city state petroleum engineering interests theta chi fraternity philanthropy committee chairman intramural sports flag football soccer skills administrative cash receipts customer service directing instruction inventory leadership logistics machinery marketing mentoring natural gas organizing personnel police progress promotion proposals quality quality control reading reconciling risk management safety sales supervisory supervision additional information extracurricular activities theta chi fraternity philanthropy committee chairman intramural sports flag football soccer | ENGINEERING |