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DIRECTOR OF BUSINESS DEVELOPMENT Summary Dedicated and driven sales and marketing strategist with 8+ years' experience in cloud software industry. Proven ability to research, develop, and implement technical sales and marketing plans. Expert in the technical content development of sales collateral that effectively reinforces the solution benefits. Skilled writer, trainer and presenter. Fast learner, works well under pressure, committed to team success. Highlights DIRECTOR OF BUSINESS DEVELOPMENT, PRIVACY DATA SYSTEMS, LLC Dedicated and driven sales and marketing strategist with 8+ years' experience in cloud software industry. Proven ability to research, develop, and implement technical sales and marketing plans. Expert in the technical content development of sales collateral that effectively reinforces the solution benefits. Skilled writer, trainer and presenter. Fast learner, works well under pressure, committed to team success. skills & core competencies Presales and Implementation Support Development of Marketing Strategies Competitive Analysis, Market Research Development of Training Materials Product Positioning & Branding Product Demonstrations Development of Sales Collateral Public & Media Relations Web & Print Content Development Client Support (Post sales) Ability to listen, understand, and relay business needs to technical and development teams Adobe Creative Suite: Photoshop, Illustrator, InDesign, Adobe Acrobat CRM: Proficiency in administration of Salesforce and Microsoft Dynamics CRM applications including but not limited to customization, reports and dashboards, and data import/export Planning/Organization Exemplary planning and organizational skills, with high degree of detail orientation Innovative problem-solver who can generate solutions using creativity and past experience Resourceful and efficient project manager Skilled at wearing many hats and thinking outside of the box Experience Company Name Director of Business Development 07/2007 to 09/2015 Previous - Director Sales & Marketing Privacy Data Systems, LLC is a software development company that provides SenditCertified , a patented cloud-based secure communications platform. SenditCertified provides encrypted messaging and large file transfer, eSignatures, cloud-based encrypted storage, and biometric authentication - and is delivered via web, desktop and mobile apps, MS Outlook integration, and customized API/web services. Contribute to the development and refinement of the company's vision and strategy Support the overall process of company management and growth of new business channels Liaise with other department heads on the implementation of the company's strategic and operational plans Develop, review, and report on the business development's strategy, ensuring the strategic objectives are well understood and executed by the team Ensure efficient and effective marketing and advertising planning Perform market analyses, research competitive landscape Develop and manage strategic sales opportunities Management of VAR/MSP sales channels Management of inside and outside sales resources Design and administer the company's CRM system (Salesforce) including reporting, dashboards, custom applications and data management. Director of Franchise Sales 01/2003 to 12/2007 Corporate Atlantic Region, Help-U-Sell Real Estate Assisted Regional Director in management of large 9-state region Oversaw and executed marketing to potential franchisee candidates Managed consultative sales process from initial inquiry to close Utilized technology to increase efficiency during sales process. Company Name 09/1996 to 05/1999 Analyzed product need on both company-wide and individual-store basis Allocated merchandise units based on intricate sales criteria Inspected incoming merchandise for quality control Worked in collaboration with the purchasing team professional skills Communications Exceptional listener and communicator Effectively conveys information both verbally and in writing Highly analytical thinking with talent for streamlining complex work processes Talent for locating and analyzing online information and market data. Education Bachelor of Science May 1996 Texas A&M University Interests 2007-Present Youth Rec. Cheerleading Coach - Allen Sports Association 2010-Present League Director - Allen Sports Association Board Additional Information community involvement 2007-Present Youth Rec. Cheerleading Coach - Allen Sports Association 2010-Present League Director - Allen Sports Association Board Skills Adobe Creative Suite, Adobe Acrobat, Photoshop, advertising, API, benefits, Branding, business development, competitive, Competitive Analysis, Content Development, creativity, CRM, Client Support, data management, Illustrator, InDesign, DIRECTOR, marketing plans, Market Research, Marketing Strategies, marketing strategist, marketing, market, Media Relations, messaging, Microsoft Dynamics, MS Outlook, works, communicator, organizational skills, outside sales, Positioning, presenter, problem-solver, processes, purchasing, quality control, Fast learner, Real Estate, reporting, research, Sales, software development, strategy, strategic, technical sales, trainer, Training Materials, vision, writer

BUSINESS-DEVELOPMENT

DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile To apply over 22 years of experience as an exceptional Director of Business Development, to manage personnel and resources by utilizing financial and strategic analysis. To apply logistical support, and budget analysis skills to enhance management. To enforce departmental policies, goals, procedures and objectives through communicating in writing and orally with subordinates, and executive management. To apply years of leadership experience and vast amounts of financial responsibilities to maintaining a district's bottom-line. Top Secret Skill Highlights Types 80 WPM, Microsoft Word, Excel, PowerPoint, Sales Force and Outlook Professional Experience Director of Business Development , 07/2010 to 02/2015 Company Name － City , State Plan, direct, and coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers. Excellent communications skills written and orally especially under pressure. Ability to forecast future issues through ongoing strategic analysis. Prospect for new sales and manage current and pending sales in the amount of over $1M. Maintain relationships with Client Government Sales Management to ensure strategy and sales objectives are identified and plans developed for the sales year. Ensure all relevant Human Resources and policies, procedures are followed. Establish and oversee the implementation departmental policies, goals, objectives, and procedures, conferring with senior management and staff members as necessary. Analyze day to day business activities ensuring efficient and effective services. Supervise budgets for maximum Return of Investment (ROI). Negotiate business transactions for the company in the amount of over $1K. Ensure adherence to all Health, Safety and Environmental policies and procedures. Experience in fracking. Exercise confidential information policies, procedures and regulations that governs employee and employer confidentiality. Apply general business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Utilize general principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Apply relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Manage sales pipelines from beginning to end and follow push through sales. Represent companies such as; Scott Safety, Honeywell First Responders Product, Hurst Jaws of Life, Kappler, Elkhardt Brass, Hale Pumps, Streamlight, HESCO, Smith Optics. ACCOMPLISHMENT: Maintained sales of over $5M for the last three years. Supervisor: , Hours Worked/40Wk. Senior Airfield Fire & Emergency Services Officer , 06/2009 to 07/2010 Company Name － City , State Performed hiring, training, scheduling of work, grievances, performance counseling, and recommendations for promotions, demotions and termination of employment of over 40 personnel. As a senior executive set polices, assigns priority for future program objectives, direct improvements to equipment and distributes equipment among subordinate commands. Evaluated new trends for policy development and for further inquiry and study to establish new methods for eliminating or controlling serious hazards to life and property. Further conduct independent and joint risk management studies for exercises and assist others with risk management decisions. Supervisor: Colonel Steve Kirkpatrick Contact: Yes: (803) 414-6496, Hours Worked/40Wk. Aircraft Rescue and Firefighting Officer , 06/2008 to 06/2009 Company Name － City , State Managed 24 hour operations of (5) P-19 Firefighting apparatus, (1) P-23 10K gallon water tender, (1) F-550 rescue truck, (4) rescue boats, and (3) Gators equipped with Wild land firefighting attachments. Supervised and directed the coordination of cross training with 10 Department of Defense fire Stations which provided over 60 hours of instruction to more than 140 fire fighters. Initiated a funding request for an additional $57K to source deficiencies. Managed a budget of $120K budget to support fire suppression operations. Supervisor: Major Carl Kuga Contact: Yes: (910) 581-2025. Manager Airfield Fire & Emergency Services Officer , 06/2006 to 06/2008 Company Name － City , State Managed over 200 Marine Firefighters with budgeting, operation, training and mutual aid agreements at each subordinate unit's location. Managed 10 Fire Fighting apparatus' 8 fire suppression systems, and 6 rescue vehicles. Managed and oversaw $35K worth of Emergency Airfield Services assets. Supervisor: LtCol Manlee Herrington, Contact: Yes: (808) 256-4295, Hours Worked/40Wk. Airfield Fire & Emergency Services Officer , 08/2004 to 03/2006 Company Name － City , State Deployed to Operation Iraqi Freedom and held the billets as the Chief of Firefighting operations for over 20 airbases in Iraq. Managed and supervised 100 Marine Firefighters in day-to-day operation in support of flight operations aboard Marine Corp Auxiliary Landing Facility Bogue Field, NC. Managed over $100K dollars of firefighting assets. ACCOMPLISHMENT: Identified a deficiency and justified the purchase of over $1.5K worth of firefighting assets. Managed and preformed the duties of the on scene Commander for a 2K gallon fuel fire. Supervisor: Colonel Jay Johnson Contact: Yes: (571) 408-0426, Hours Worked/40Wk. Education Bachelor of Fire Science : 8/15 Thomas Edison State College － City , State GPA: GPA: 3.37 GPA: 3.4 Customer Relations Course; OSHA Safety Course; HAZMAT Materials Operations; Airfield pavement and assessments certifications Course; Fire Officer I, II, III; Fire Instructor I, II, III; Fire Inspector I, II; Fire Investigator I; Fire Fighter I, II, III; Airport Firefighter;; Emergency Vehicle Operators Course; Amphibious Warfare School Nonresident Program; Advance EAF School; M-31 Arresting Gear Systems Course; Marine Corps Aircraft Launch and Recovery School; Aircraft Firefighting School; Warrant Officer Basic School; Staff Non Commissioned Officers Course; Sergeants Course; Total Quality Leadership; Hazardous Waste Coordinator Course RCRA; Hazardous Materials and Hazardous Waste Management Course; Suicide Prevention Course; Minimum Operating Strip Lighting System Course; Lean Six Sigma White Belt Course Professional Affiliations Veterans of Foreign Wars, SATS/EAF Association, Marine Corps Association, Skills Basic, budgeting, budgets, budget, communications skills, counseling, Client, Customer Relations, customer satisfaction, senior management, Government, Hazardous Waste, Hazardous Waste Management, hiring, Human Resources, Inspector I, instruction, Instructor I, Leadership, Lighting, Materials, Excel, Outlook, PowerPoint, 2K, Microsoft Word, modeling, needs assessment, personnel, policies, policy development, processes, Quality, risk management, Safety, Sales, Sales Management, scheduling, Six Sigma, strategy, strategic analysis, strategic planning, Supervisor, tender, written

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Professional Profile Highly qualified, detail-oriented and hardworking Manager with more than 15 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications. Qualifications Inventory Management Leadership Development Risk Management Staff Development Project Management Managing Employees Marketing Team Building Budgeting Financial Management Accomplishments Increased revenue by 40% Cut operating expenses by 20% year over year. Multiple awards for performance. Developed and implemented client service program, which expanded small-to-medium client base 35% Developed new quality standards for better quality performance and reliability. Improve support service level by 20% Improved customer service satisfaction 3% annually through supply chain management initiatives, inventory control and flexible manufacturing practices. Experience Business Development Manager Jan 2015 to Current Company Name － City , State Prospect for potential new clients and turn this into increased business. Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and company's practice leaders/Principals. Plan approaches and pitches. Work with team to develop proposals that speaks to the client's needs, concerns, and objectives. Participate in pricing the solution/service. Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately. Present an image that mirrors that of the client. Client Retention Present new products and services and enhance existing relationships. Work with technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and external client debriefs. Athletic Coordinator May 2006 to Dec 2014 Company Name － City , State Responsible for marketing, planning, organizing, implementing, and scheduling special recreation activities and events Handle the tasks of hiring staff and coordinating volunteers in conducting recreation activities Perform responsibilities of preparing attendance and program evaluation reports for all recreation programs on a monthly basis Perform responsibilities of organizing and implementing recreation programs like social functions, arts and crafts, and physical fitness Responsible for supervising athletic leagues and tournaments, maintaining records, registering program participants, collecting fees and providing various instructional programs Handle the tasks of updating the positive and negative information regarding recreational programs to the supervisor Patient Relations Supervisor May 1999 to May 2006 Company Name － City , State Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interview patients or their representatives to identify problems relating to care. Maintain knowledge of community services and resources available to patients. Refer patients to appropriate health care services or resources. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate. Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care. Analyze patients' abilities to pay to determine charges on a sliding scale. Teach patients to use home health care equipment Education Masters of Public Administration , Budget and Public Finance 2004-12-18 Texas Tech University Lubbock － City , State , US Courses taken: Program Evaluation and Quantitative Analysis, Advance Quantitative Methods in Public Policy & Administration, Public Policy Theory and Process, Public Personnel Administration, Public Organization Theory, Health Care Policy, Public Financial Management, Health Organization Management I & II, Budgeting and Research Methods, Financial and Managerial Accounting, Foundations of Finance, Operations Management B.A. , General Studies, Business Management 2001-12-15 Texas Tech University Lubbock － City , State , US Courses taken: International Financial Management, Fixed Income Securities and Credit Analysis, Financial Statement Analysis, Money and Banking, Investment Fundamentals and Security Analysis High School Diploma 1994-05-15 Denison High School － City , State , US Graduated in the top 10% of the class Affiliations American Society for Public Administration American Public Health Association Young American Leaders Association Certifications CPR ACE TAAF Sports Management School Skills Leadership Development Project Management Budgeting Employee Management Operations Management Business Management

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Highlights ADDITIONAL SKILLS Fluent in 4 European Languages: English, French, Italian and Greek. Proficient in Microsoft and Mac platforms. Good knowledge of Google docs, Quicken and Tradeware's ordering, shipping and transportation management system. Involved in various functions and fundraisers in the school's PTA. Chaired the Ross School's most successful Auction in 2011 raising $250,000. Appointed 1st VP of fundraising in 2012. Also chaired the school's wine auction in 2010 and the annual fundraising party in 2012. Highly organized, enthusiastic and financially astute. Personable and energetic. Experience Business Development Manager April 2007 to Current Company Name － City , State Founded a language service to assist individuals and corporations with foreign language requirements. Offer Italian and French classes to professionals and children in a class room environment and privately. Develop proprietary teaching and training materials tailor made for each student group. Translation services (written and simultaneous) in and out of Italian, French and English. Check translation's technical terms and terminology to ensure that they are accurate and remaining consistent throughout translation revisions. Translation and interpreting experience in a variety of industries, including communications, bio-medical and aviation. Reporting to the Managing Partner, accountable for acquisition of new business and retention of existing clients in North America and EMEA. Created and planned business strategies and budgets to meet the company's sales objectives and increase business opportunities. Generated opportunities for meetings with key decision makers to drive the sales process forward. Initiated and implemented sales strategies to increase profitability with key accounts. Provided leadership and networking knowledge to the customers and maintenance of an appropriate presence in the industry. Identified, developed and evaluated marketing strategies, based on knowledge of the company's objectives, market characteristics, cost and markup factors. Used sales forecasting or strategic planning to ensure the sale and profitability of products and services. Analyzed business developments and monitored market trends. Coordinated and participated in promotional activities and trade shows, working with developers, advertisers and production managers, to market products and services. Sales and Marketing Manager October 2006 to March 2008 Company Name － City Responsible for the overall sales and marketing policies to reflect the company's strategies and objectives. Developed and implemented a sales and marketing program and corporate identity for this UK start-up company. Planed and created all the company's marketing and communication materials. Initiated and executed a sales plan with the objective of growing the company in the North American market. Researched strategies and plans which identified marketing opportunities, both domestically and internationally for direct marketing and new project development. Successfully implemented the company's sales and marketing plan, which directly resulted in a new sister office being opened in the US. VP Sales and Marketing March 1994 to July 2001 Company Name － City Reporting directly to the CEO co-ordinated and directed the company's sales and marketing functions for EMEA. Generated revenue from sales during this term, in excess of $10m. Developed and co-ordinated sales selling cycles and methodologies. Directed and oversaw the company's marketing function to identify and develop new customers for its products and services. Created and managed sales and marketing budgets to include press, public relations, advertising and community outreach. Supervised the planning and generation of the company's marketing and communication materials and the preparation, issuance and delivery of sales materials, exhibits and promotional programs. Directly managed critical and new client accounts and co-ordinated the management of other accounts. Managed the relationship with partners (domestic and international), vendors, distributors and VARs. Responsible for the repositioning of the company and the creation and execution of an aggressive marketing strategy, including a new corporate identity and branding to attract external investment. Executive Assistant January 1991 to December 1994 Company Name － City Reporting directly to the Chairman, responsible for all administrative support relating to scheduling, expenses, meetings, travel, client relationship management. Assisted in special projects of cost control for selling and non-selling functions to achieve optimal expenditure levels for budgeting purposes. Reviewed ordering procedures and formulation of stricter guidelines on quotes and tenders. Analyzed all Concession Agreements which lead to a 2% increase of the overall Concession revenue. Reviewed and analyzed the store's direct and indirect operating costs and attribution of these to various departments which resulted in the relocation of some departments. Co-ordinated and supervised the implementation and recommendations from various audit reports by both external and in house auditors. Managed a team of "floating staff" to be assigned to trouble shoot areas of concern. Education MSc : Trade and Finance CITY UNIVERSITY BUSINESS SCHOOL － City , UK CITY UNIVERSITY BUSINESS SCHOOL LONDON, UNITED KINGDOM MSc Shipping, Trade and Finance, Dec 1990 BA : French and Italian THE UNIVERSITY OF HULL － City , UK THE UNIVERSITY OF HULL HULL, UNITED KINGDOM BA (Honors) French and Italian, July 1989 Accomplishments BA (Honors) French and Italian, July 1989 Certifications PTA Skills Marketing, Sales, Budgets, Promotional, And Marketing, Sales And, Aviation, Class, Comprehensive Large Array Data Stewardship System, Excellent Multitasker, Simultaneous, Teaching, Training, Accounts And, Advertising, Branding, Community Outreach, From Sales, Its, Managed Sales, Of Sales, Public Relations, Increase, Administrative Support, Audit, Budgeting, Cost Control, Executive Assistant, For Selling, Ordering, Relationship Management, Scheduling, Selling And, Accountable For, Business Development, Clients, Forecasting, Implemented Sales, Key Accounts, Maintenance, Market Trends, Networking, Sale And, Sales Forecasting, Sales Objectives, Sales Strategies, Strategic Planning, The Sale, The Sales, Direct Marketing, Marketing Plan, Overall Sales, Project Development, Sales Plan, Energetic, Fundraising, Highly Organized, Mac, Quicken, San, Self Motivated, Storage Area Network, Very Organized, Finance, Shipping

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Summary An experienced manager who is highly motivated and has vast knowledge of the retail industry. As a perfect role model for the team, able to coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. Able to handle high-profile and hands-on management roles that require commercial acumen and creative flair. As an exceptional person and also able to drive brand availability, & willing to take on board new ideas & adapt them further to make them my own. I am ambitious and passionate about everything and comes from a strong sales and service background that allows to thrive in any competitive and challenging retail environments. Right now ready and qualified for the next stage in an already hugely successful career and is looking forward to making a significant contribution to any future employer Highlights •Organizational and planning skills •Customer Service •IT skills ( Shopper,Tally,Voyager ) •Business and commercial acumen •Drive, motivation and initiative • Good Team player   •Oral and written communication •Numerical and analytical ability • Creativity and imagination •Ability to lead and motivate a team •Influencing and negotiation •Work under pressure and deadlines Accomplishments •Opened 4 EBO'S of U.S.POLO Assn. stores Within our franchise network PCH Life Style Ltd. •Opened 5 EBO's and 50 MBO's for the brand John Players •Achieved Best B.D.M Award for 0% shrinkage in my entire region. •Increased the sales volumes by over 70% in a single financial year for all brands •Established the market for MBO (Denizen) Channel in Coastal A.P. territory •Achieved the Best Store Manager Award for Highest sales in a month (January 2010) for The Peter England store •Achieved the targets of EBO's •Opened the first ever Double Brand store (U.S.POLO Assn. & Flying Machine) in Vijayawada, Andhra Pradesh in 2011   Experience BUSINESS DEVELOPMENT MANAGER Mar 2014 to Current Company Name － City , State Handling Brand Ramond Develop sales and marketing strategies to drive sales growth in the assigned area. Develop and manage an efficient distribution network to improve sales performance. Manage the sales team for sales growth and revenue enhancement Conduct market research to understand competitors and market trends. Provide innovative ideas and suggestions to improve the market presence. Coordinate with Zonal Sales Manager to enhance sales performance. Maintain relationship with existing customers for repeat business. Build sales culture and sale centric atmosphere among the team members. Maintain contacts with financial center personnel, processionals and personal contacts to build referrals. Provide timely feedback to the sales personnel regarding their sales performance. Provide trainings, educational workshops and challenging opportunities for enhancing career growth of employees. Conduct business plan review meetings with sales team. Develop creative promotional strategies to attract more customers. Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism. Develop performance improvement plan for sales team to meet performance goals Area Sales Exe Nov 2012 to Mar 2014 Company Name － City , State •Work involves selling the popular Premium brand John Players. •Handling 11 EBO'S in all retail parameters. •Expansion of MBO and EBO business. •Monitoring all trade operation in entire Coastal Andhra Pradesh. •In charge of 50+ Retail dealers in Coastal A.P. •Development of the Trade Marketing Strategy to achieve defined business objectives across all product categories. •Shapes the brand strategy, working with the brand team to incorporate feedback from the affiliates, apply regional judgment and align on choices with global leadership team. •Contribute to the Company's goals and objectives and improve brand, customer satisfaction and productivity •Establishing channel strategies and implementing the associated plans. •Development of a trade promotional plan with key customers and channels. •Handling Field and Venue Bookings for Channel Sales. • For any form of communication directly or indirectly linked to Company/Brand equity works under strict supervision and taking responsibility of Marketing Team. •Working closely with key Retailers to provide category and shopper insights to drive performance. •Managing and motivating a team to increase sales and ensure efficiency •Managing stock levels and making key decisions about stock control in Retail Stores. •Analyzing sales figures and forecasting future sales. •Analyzing and interpreting trends to facilitate planning. •Using information technology to record sales figures, for data analysis and forward planning. •Dealing with staffing issues such as interviewing potential staff, conducting appraisals and Performance reviews, as well as providing or organizing training and development. •Ensuring standards for quality, customer service and health and safety are met. •Resolving health and safety, legal and security issues. •Responding to customer complaints and comments. •Organizing special promotions, displays and events. •Attending and chairing meetings. •Updating Team on business performance, new initiatives and other pertinent issues. •Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. •Initiating changes to improve the business, e.g. revising opening hours to ensure the stores are compete effectively in the local market BUSINESS DEVELOPMENT MANAGER Jul 2010 to Nov 2012 Company Name － City , State •Work involves selling the popular premium brands in FASHION QUOTIENT •Handling 4 MBO's of FASHION QUOTIENT Stores, visual merchandising, operations etc. •It's an inventive of PCH Lifestyle Ltd. •Handling 18 EBO'S, visual merchandising, operations etc. •Training the Store Manager for product knowledge and also sales pitch etc. •Retail Stores- Maintenance & Supervising •Driving the stores towards profitability for the organization •Providing value added services to all the customers for a long term business relation -ship •Arranging different promotional activities in the store surroundings. STORE MANAGER Jun 2009 to Jul 2010 Company Name － City , State •Work involves selling the popular brand Peter England •Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues; •Promoting the organization locally by liaising with local schools, newspapers and the community in general; •Dealing with sales, as and when required. •To give a correct guideline to the C.C.A's and motivate them to achieve the store targets. FOOR MANAGER May 2008 to Jun 2009 Company Name － City , State •Work involves selling the above brands and local brands •Leading the team towards the Floor Target Achievement •Serving customers • Arranging window displays • Ordering stock • Stock taking and inventory • Cleaning up store and display area • Convening team meetings • Recruiting and training new team members • Supervising staff • Performing ad hoc tasks • Delegating workload •Assisting in other store operations Education MCA , COUMPTER 2008 K.G.R.L P.G College － City , State , INDIA Post-Graduation MCA-from K.G.R.L P.G College (Affiliated to Andhra University) in the year 2008 With a 1st Class 71% Bachelor's , Science 2005 K.G.R.L Degree College Bachelor's Degree in Science, from K.G.R.L Degree College (Affiliated to Andhra University) In the year 2005 with 60% Personal Attended "Product Training" Program by Arvind Brands Ltd. At PCH Corporate Office. Communications Skills"& "Costumer Service" Workshop by Madura garments Aditya Birla Group. Attended Training program by "INSPIRE ONE" on "Building Sales Excellence & Communication Profiling" at ITC LRBD Head Office. Personal Information Driving license: Qatar Valid Driving Skills •Proficient in the use of: MS-Office (Word/ Excel/ PowerPoint). •Voyager, Shopper 08, 09 ,Tally & Focus Integrated ERP software for Retail Garment Stores

BUSINESS-DEVELOPMENT

SE BUSINESS DEVELOPMENT MANAGER Highlights National account management Established track record of exceptional sales results Excellent communication skills Resolution-oriented Cross-cultural sales background Exceptional multi-tasker Accomplishments SIMSOC (Simulated Society) Leadership Workshop-Dr. Larry Pepper. Professional Instrument Society of America. Activities Mastering Business Development Workshop-Bill Scheessele. Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Exceptional Management Skills-Baker Communication Inc. Print Graphic Support   Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Experience SE Business Development Manager Jun 2014 to Mar 2015 Company Name － City , State Responsible for Own Brand business development in the southeast U.S. including NC, SC, GA, FL, AL,VA, MS, AL, WV, VA, KY and TN. Supporting Lewis-Goetz, Rawson, and ICD offices and sales reps to pursue opportunities for Own Brand products including ECON, Diamond Gear, C&C, Force, Smith valves. SE Technical Outside Sales Representative May 2013 to Jun 2014 Company Name － City , State Technical support for Outside Sales Representative's in Southeast. Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi. Strategic Automation Manager Aug 2012 to Apr 2013 Company Name － City , State Responsible for automation shop design and setup. Wrote SOP (standard operating procedures) for automation quotations, manufacturing and testing. Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi. Technical Sales Leader Aug 2001 to Aug 2012 Company Name － City , State Process Control Equipment Business development for strategic manufacturer alliances. Primary interface with Manufacturers for Gexpro Services. Responsible for the evaluation of manufacturer's capability and capacity for Gexpro Services. Member of the GE Energy Capacity Audit Team. Developed the organizational structure and staffing plan for Production Services. Developed marketing presentation for GE Energy and other GE Business. Technical and marketing training for the sales department. Secured CASE MSD Gas and Steam Valve Contract for GE Power Systems. 25MM Annually. Developed Gexpro Services MSD packaging procedures to meet/exceed GE Energy P23E-AL-0255. Developed LMS 100 VBV (variable bleed valve) and anti-icing valve systems. Sales projections for 2005 through 2010 are 50MM. CE Compliance Team-Supported GE Energy CE Compliance Team as supplier. Support Gexpro Services quality organization with technical write up and evaluation for our supplier base. Completed Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Business Development Manager Jun 2001 to Aug 2001 Company Name － City , State Business development for strategic manufacturer alliances. Business development for end users. Developed marketing presentation for end users (Chemical, Power, Pulp & Paper, etc). Technical and marketing training for the sales department for Masoneilan & Yokogawa equipment. Senior Manager Dec 1998 to Jun 2001 Company Name － City , State Application Engineering Manage Application Engineering Department that is responsible for product evaluation and sales implementation at customer site. Business development for strategic manufacturer alliances. Negotiated contract with EI DuPont that resulted in first year sales of 26MM that provided technical services to three plant locations. Responsible for the evaluation of manufacturer's capability and capacity. Developed the organizational structure and staffing plan for the Application Engineering Department. Technical and marketing training for the application engineering department, field engineering department, strategic sales department and IT department. IT development team that assisted with the build-out of the e2bSM (Engineering-2-Business) Platform. Sales Manager Sep 1995 to Dec 1998 Company Name － City , State Liaison between multiple valve manufacturers (Flowserve-Valtek & Kammer) and representative firm. Extensive involvement with control valve manufacturer to develop and trouble-shoot digital products and software. Manage Strategic Alliance Agreement between Flowserve and EI DuPont. Took sales from 26MM to 59MM. Managed five technical sales representatives, four inside sales people in South & North Carolina. Implemented training course for new sales representatives -- speeding profitability. Developed and implemented marketing plan for South & North Carolina territory. Technical Sales Representative Aug 1990 to Sep 1995 Company Name － City , State Primary responsibilities were large industrial plants and A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc Developed anti-surge control valve specification for PET charge vessel that increased production by 40%. Develop Special Valve (SV) Codes for EI DuPont Dacron Intermediate Plants. Increased territorial sales for "Engineered Products Division" an average of 35% per year. Increased territorial profits for "Engineered Products Division" an average of 45% per year. Expanded sales to include mass-market accounts through the use of "Supply Chain" distribution. Company top sales and profits for four years. Technical Sales Representative May 1988 to Aug 1990 Company Name － City , State Primary responsibilities were large industrial plants and A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc. Increased territorial sales and average of 45% per year. Completed course work at Cape Fear Community College in Instrumentation & Controls. Education Bachelor of Science , Economics Marketing 05.05.88 Clemson University － City , State Economics-Marketing. Concentration in Labor Economics, Finance, Mathematics, Business Management, and Marketing. Interests Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985. Additional Information Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985. Skills automation, Business development, Business development, Business Management, C, SC, Economics, Engineer, Finance, inside sales, marketing plan, marketing, market, Mathematics, organizational, Outside Sales, packaging, presentations, Quality, Sales, Siemens, Six Sigma, SOP, specification, staffing, Strategic, Supply Chain, technical sales, Technical support, trouble-shoot

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Experience January 2014 to Current Company Name City , State Business Development Manager Platform for video content and targeted native video ads Report to COO and CRO with new business initiatives and business strategies for publishers and advertisers. Launched Cinema6's first campaigns, with a premium spirits brand and athletic brand resulting in 100% profit Negotiated contracts with 3rd party vendors (Jun Group, Veeseo, Adblade, Bidtellect). Adding clients to partner with by phone, email and meetings resulting in the creation of a pipeline for Cinema6 Compose weekly reports on new business, campaigns and other daily tasks. January 2013 to January 2014 Company Name City , State Sales and Service Desk Specialist Private Wealth Management - Alternative Investments Supported and managed relationships with Financial Advisors in the Pacific Northwest and Mid-America regions, as well as throughout the country and internationally. Educated Financial Advisors on specific Alternative Investment products on the Merrill Lynch platform, including strategies, fee structure, and purchase and redemption schedules. Identified as the Sales and Service Desk Specialist with the highest and most consistent call record, leading the team in services provided to Financial Advisors that called on the Alternative Investments Service Desk. Developed and helped launch the Best Practitioner program for Financial Advisors geared towards generating new business on the Alternative Investment platform. Awarded 2013 Alternative Investments Most Net Sales to Budget for the Pacific Northwest Region. January 2010 to January 2013 Company Name City , State New Business Director Provided financial solutions for client that reduced cash flow expenditures and realized losses on assets by utilizing those underperforming assets to offset media expenditures. Responsible for introducing ORION Trading to 75-150 accounts with annual media budgets in excess of $4mm on advertising including, but not limited to television, radio, digital print, and OOH, nationally and locally. Sourced and maintained relationships with corporate executives at Fortune 1000 organizations. Responsible for sourcing and brokering new business with significant clients including Vail Resorts, Cargill, Pergo, Black and Decker, and Colonial Williamsburg. Responsible for production of monthly newsletters for ORION clients and employees on current innovations that provided creative solutions to business problems. January 2008 to January 2009 Company Name City , State Sales Manager Maximized Showtime Networks subscriber growth and revenue in affiliate customer service centers in the Mid-West and Western territories. Managed 10 accounts in the cable industry sector with $894,623 of combined revenue and maintained a 1% account net growth, in a television advertising environment that exhibited significant declines in growth. Led on-site training by educating and motivating affiliated Customer Contact Personnel, which included 15-20 people per training on product, sales, retention, new product introduction, and created and implemented motivational methods to influence sales. Led new business development initiatives in Seneca, SC and Seattle, WA, territories that directly resulted in increased revenue from locations that previously generated zero advertising revenue. Established and maintained an extensive network of clients through calls, meetings, and designed client management events. July 2006 Company Name City , State Summer Analyst Conducted research for Portfolio Managers on portfolio investments including analyses of 10-K and 10-Q reports. Tracked the trading volume and prices of key stocks for institutional and private clients, producing weekly reports to various Portfolio Managers and assisted the trading desk with market database analysis on prospective trades. Education 2007 HOBART COLLEGE City , State Bachelor of Arts : English English May 2007 Media and Society Media and Society Interests Member, Men's Club Ice Hockey (2003 - 2007), devoted 12 hours per week in practice and competition Volunteer, Political Activism House (2004), organized and conducted voter registration drives for college students 1999-2003 THE DELBARTON SCHOOL Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions - 2002) New Jersey Hockey Hall of Fame inductee - 2014 Additional Information Member, Men's Club Ice Hockey (2003 - 2007), devoted 12 hours per week in practice and competition Volunteer, Political Activism House (2004), organized and conducted voter registration drives for college students 1999-2003 THE DELBARTON SCHOOL Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions - 2002) New Jersey Hockey Hall of Fame inductee - 2014 Skills ads, advertising, Avid, budgets, Budget, business strategies, cable, cash flow, coach, client management, content, contracts, SC, client, clients, customer service, database analysis, email, Financial, Investments, market, meetings, Microsoft Excel, Power Point, Microsoft Word, network, Networks, new business development, newsletters, Personnel, producing, profit, radio, Research, Sales, phone, television, video

BUSINESS-DEVELOPMENT

DIRECTOR OF BUSINESS DEVELOPMENT Professional Experience Director of Business Development January 2010 to Current Company Name － City , State Advise on marketing strategy, business models and strategic alliances for private clients in education, scientific and healthcare verticals. Recent projects include: ❖ The American Chemical Society - Developed business plan, marketing strategy and media relations for global launch of $1M research management software product in competitive STM marketplace. ❖ College Factual.com - Advice on brand positioning, UX and strategic relationships for college rankings portal based on consumer value led to partnerships with the Wounded Warrior Project and Veterans' Affairs. ❖ Global Giving - Developed key marketing messages and brand stories for $23M international non-profit. Developed marketing strategy and business opportunities for environmental nonprofit focused on transforming the market for healthy building materials. ❖ Product Development | Pricing. Monetized specialized consulting services to prominent clientele including leading healthcare, green building, and commercial building owners. Surveyed marketplace to identify service value and competitive pricing which yielded increased revenue. ❖ Market Segmentation. Repositioned healthy materials database for with toxicity screens for 34,000 chemicals targeted at 'green building' product environment. Segmented product users to understand product challenges and opportunities. Vice President, Business Development January 2009 to January 2010 Company Name － City , State Led cross platform revenue initiatives for dominant online ranking franchise "America's Best, " encompassing Education, Health, Personal Finance, Legal, and Politics verticals. ❖ Strategic Partnerships. Led cross-divisional team to integrate complex $1.2M joint venture, launching revenue-producing website within 90 days. ❖ Pricing. Renegotiated underperforming partnerships by analyzing Google trends to optimize pricing. ❖ Deal Structuring. Doubled annual revenue from health insurer by analyzing value of Google keywords. Renegotiated contract to realize additional revenues to increase CPL. ❖ Product Development. Generated four new products in nine months each estimated to produce $100K annually ➢ Developed lucrative marketing program focused on hospitals' high margin specialties ➢ Initiated hybrid partnership of lead generation and brand licensing for senior living category ➢ Tripled value of brand licensing in health and education categories via pricing analysis of 'out of home' advertising in top ten media markets. Director, Content Strategy January 2006 to January 2009 Company Name － City , State Sourced, negotiated and managed cross-platform distribution partnerships for 25 leading cable companies including Charter Communications and Virgin Media. ❖ Negotiating. Negotiated complex licensing partnerships with news, music, games, sports and technology providers, resulting in a 40% margin for company. ❖ Partnerships. Managed successful business relationships with more than 50 national accounts including Viacom, The Associated Press, Major League Baseball, The Weather Channel and American Greetings. ❖ Deal Structure. Sourced Internet radio provider to provide 40 channels of customized content against backdrop of digital copyright restructuring legislation. ❖ Budget Management. Reduced content costs by $400,000 by renegotiating deal terms with large media content partners. Resulted in budget savings of 10% annually and retention of 'business critical' providers. Vice President, Business Development January 2000 to January 2005 Company Name － City , State Director (2000-2002) Developed digital business initiatives for four national magazines and a cable channel. Built consensus across 7 divisions to invest in new business models. Protected and advanced iconic brand online. ❖ Revenue Development. Generated $500K+ annually in syndication revenue. ❖ Product Development. On four-week deadline, sourced and produced 8 SKUS for big box store distribution deal. Resuscitated $2M flagship reference product line after 2 bankruptcies. Doubled unit sales and operating income through innovative licensing strategy. ❖ Partnerships. Negotiated profitable, multi-year marketing partnerships with national ISPs resulting in 60% increase in web traffic to drive advertising and e-commerce revenue. Established profitable licensing relationships with partners in Greece, Croatia, Germany and Italy. Vice President, Marketing January 1998 to January 2000 Company Name － City , State Recruited by AOL colleagues to manage e-commerce start-up including marketing strategy, strategic relationships, and communications. Garnered national print and broadcast coverage in the pre-Google era. Helped position company for profitable acquisition by national tea retailer. Manager, Partner Marketing January 1994 to January 1998 Company Name － City , State Directed partner relations and partner marketing during hyper-growth period, preserving key alliances through significant changes in business model. Led cross-divisional team including, technical, editorial, legal and advertising in onboarding of strategic partnerships such as the National Football League, CBS Sportsline, ABC News, Bloomberg L.P., NBC, Reuters, Web M.D. and Business Week. ❖ Marketing Strategy. Developed an average of 25 customized marketing campaigns each month for national media partners such as Viacom, Business Week, IDG, Hachette-Filipacchi, Ziff Davis and NBC with response rates of between 1% and 5%. Managed multiple agencies, developed successful creative, resulting in record-setting customer acquisition. ❖ Alliance Partnerships. Directed partner management during hyper-growth period, managing 26 key national accounts through challenging restructuring. Effectively liaised between parties to preserve long-term business relationships resulting in $12M in savings. ❖ Budget Development. Developed and managed $18M annual partner marketing budget and staff of six. Education Master of Science : Communications University of Tennessee Master of Science, Communications University of Tennessee Bachelor of Arts : Journalism University of Oklahoma Bachelor of Arts, Journalism University of Oklahoma Marketing Strategies for Growth, Education University of North Carolina at Chapel Hill － City , State , US Marketing Strategies for Growth, Executive Educatio University of North Carolina at Chapel Hill Certifications M.D Professional Affiliations Executive , Blogger, DC EcoWomen, Washington, DC Skills Marketing, Marketing Strategy, Business Development, Healthcare, Advertising, Business Plan, Clients, Hp-ux, Media Relations, Unix, Ux, Product Development, Transmissions, Budget, National Accounts, Restructuring, Increase, Pricing, Budget Management, Games, Greetings, Finance, Joint Venture, Joint Ventures, Lead Generation, New Products, Out Of Home, Pricing Analysis, Sales, Sales And, Accounts Through, Onboarding, Partner Marketing, Audience Segmentation, Building Design, Building Materials, Commercial Building, Database, Market Segmentation, Segmentation

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT DIRECTOR Summary Business Development Director driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Highlights Fluent in English and Spanish Action-oriented, results-oriented, "take charge" Sales and Customer Service Professional Superior communication skills Superb follow up skills Exceptional relationship building that leads to gaining the trust and credibility of individuals and groups Effective team player Capable of delivering a strong business case for client action with the skill set necessary to bring it to close Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 154% increase in monthly sales. Increased sales volume by adding 34 new accounts in the assigned territory. Managed a portfolio of 21 accounts totaling $14.5MM in sales. Experience Business Development Director 11/2012 to Current Company Name City , State Managed 3 Franchise , Kia , Hyundai , CDJR ( Chrysler,Dodge,Jeep & Ram ) Trained/Developed Sales Team on engagement w/customers Trained/Developed Sales Team on CRM usage Met Weekly/Monthly with GM and Service Director for any emails and mail out Marketing campaigns Built Strong Relationships with Fleet Organizations Developed a two man team that handles all heat cases Sales Representative 01/2009 to 05/2012 Company Name City , State Developed and managed five Home Depot accounts, generating over $5MM in annual revenue Built strong relationships with Home Depot Management, Associates, Professional Contractors, ISD's, Government Agencies, Cities, Municipalities, Multi - Family Apartment Groups, Investors, and DIY'ers Monitored and forecast sufficient inventory levels of Behr/Kilz product ready for demand Excelled at partnering with all core business operations to significantly increase Behr/Kilz footprint, expand market share, and generated sustainable revenue Won the Sales Driver Award, FY 2009 Successfully executed all initiatives and new product roll outs, Behr Ultra, Premium Plus SP Low VOC, Int/Ext Oil Base, Ext Wood Stains, Floor Coatings, and Kilz Pro X Trained and developed Home Depot associates to excel at driving both Home Depot and Behr/Kilz value while increasing sales through non-stop hands on training Won "Rookie of The Year" Award, 2010 Serviced 2 territories due to lack of human capitol, total of 10 accounts, keeping them profitable & constantly growing Won "Ultimate Team Player" Award, 2011 New Home Counselor 01/2006 to 07/2007 Company Name City , State Sold 28 new homes and produced $5,236,000 in revenue in first six months Achieved 97% capture rate for in-house lending company Sustained high profit margin through tactful and diplomatic negotiations Built strong strategic alliances with investor community, which led to multiple revenue streams and increased profitability Held first-time home buyer workshops to build comfort and demand Minimized sales cancellations by meticulous customer qualification and realistic expectation setting New Home Counselor 10/2004 to 01/2006 Company Name City , State Sold 58 new homes and produced $8,700,000 in revenue Used blueprints without a model to sell 39 homes Participated in numerous TV commercials for Mi CasaTV Protected profits from margin degradation through advanced negotiation skills Won Beazer Homes National Marketing Award for best idea contributing to 14 new home sales in one day Orchestrated community outreach programs to create demand for move-ups and first-time buyers Achieved lowest cancellation rate in Dallas Division Built loyal relationships with a large, diverse Realtor base Developed strong relationships with a large portion of the investment community Completed all requirements at Beazer University Won numerous sales contests New Business Development Sales Manager 11/1992 to 07/2004 Company Name City , State Achieved 154% of FY 2000 sales quota Implemented weekly training with sales team Achieved 125% of 1999 YTD sales quota Managed 21 wholesale distributer accounts Increased territory sales by 14% in Q2 and Q3 of 1998 Preserved margin by selling at an average of four percentage points above industry standard Broadened market base by identifying new opportunities to expand the focus of wholesalers Tracked customer acquisition cost versus profitability Created and negotiated contracts, agreements, proposals, and purchases Education Superstar Selling, Brian Tracy , Ft. Worth, Texas, 2005 How to Build a Complete Sales Person , Plano, Texas 2005 Sales Success, Jeffrey Gitmer- Ft. Worth, Texas 2005 CSRE : Psychology 2011 P.E.E.R.S City , State , USA Psychology of Sales, Brian Tracy : Sales and Marketing 2005 Beazer University City , State , USA CFNI : Theology 2003 CSRE City , State , USA Associate of Arts : Theology 2003 CFNI City , State , USA Skills Sales and Marketing Strategy, Execution, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Creative Problem Solving, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Lead Development, Marketing

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Sales & Account Professional Highly experienced Senior Account Manager, focused on maximizing sales and expanding network connections, by directing every account systematically and logically. Will take ownership as a vital role while fulfilling the company's mission and exceeding the organization's long term objectives. Signature Strengths Business to Business Business to Customer Contract Negotiation Calm Under Pressure Account Management Total Quality Management P&L Management Business Development Career Accomplishments Business Development Manager 07/2005 to Current Company Name City , State Acquired and established successful business development, operations and high impact initiatives throughout the Dallas market. Collaborate through consultations with decision makers to meet their specific needs for new and repeat business. Created successful business and marketing plans, long term strategies (1 year, 3 year, and 5 year). Recruited and managed contract labor, day workers and W2 employees in a high turnover business. Delivered Results   Recognized as top sales generator, increasing sales level by 60% in 2007 alone. Developed department's first incentive performance plan which motivated staff and resulted in 23% average sales increase annually. Managed a portfolio of 25 simultaneous accounts, which generated $400 thousand in revenue. Grew client base from 2 accounts to over 50 accounts in 5 years. Senior Student Loan Consultant 06/2013 to 02/2015 Company Name City , State Drive sales as in a leadership position. Negotiated details Loan forgiveness programs to clients based on their needs and interests, resulting in cost effective payments and forgiveness of student loans ranging from 20-100%. Trained new sales staff on policies and procedures. Supervised 20 account executives and served as senior closer. Consistently met and exceeded company expectations for productivity and client retention. Delivered Results   Consistently ranked in top 10 of sales representatives out of 75 representatives in the company Successfully Acquired a portfolio of over 400 clients, which generated $200 thousand in revenue per year. Guided more than $12 Million dollars in forgiveness for clients in my portfolio. Established 21 new accounts in first month. New sales representative record. Territory Sales Manager 02/2007 to 03/2009 Company Name City , State Created strategies to expand client base with homeowners, businesses and grow existing customer sales through referrals. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Attended trade shows, sales conferences, networking opportunities to create successful, on-going business relationships Delivered Results   Managed organization's third largest region and performed full sales cycle duties, increasing annual sales by 20%. Established more than 30 new accounts, earning a combined revenue of short of $1M. Route Sales Associate 08/2003 to 02/2007 Company Name City , State Negotiated new promotions with Fortune 500 companies, including Wal-Mart, Sam's Club, Target and Kroger. Collaborated with other account managers to prepare and deliver performance updates and quarterly business projections and reviews. Responsible for ensuring the delivery of products to stores within market, ensuring product availability at all points of purchase. Delivered Results   Managed a portfolio of large format accounts, which generated over $1.5 million in revenue per year. Ranked in top 15% of sales representatives out of 80 representatives in the North Dallas region. Identified by Frito Lay Board of directors for Sales and Presentation performance in highest profile stores in nation. Highest Producing sales route in North Dallas Market in 2005. Skill Trainer 01/2001 to 01/2004 Company Name City , State Managed a comprehensive workload with responsibility for a diverse range of functions, serving as Host, Prep Cook, Short Order Cook, and Cook as required by management. Implemented higher standards of quality service for restaurant serving staff, achieving high levels of guest satisfaction and increased customer retention levels. Delivered comprehensive training to new night shift servers and provided guidance and support to 8-14 servers on daily basis. Production Manager 01/1998 to 01/2000 Company Name City , State Responsible for a vast range of operating functions including management of not for profit commercials/public service announcements. Served as Director and Producer for all university football and basketball games, ensuring the highest levels of quality commentary. Hosted radio and talk shows, playing diverse musical styles including Jazz, Hip Hop, R&B, Blues and Gospel. Performed several Public Service events to uplift the local community such as Toy Drives, Promotions for local businesses, and University Rallies. Shift Manager 01/1994 to 01/1996 Company Name City , State Promoted to Manager within one year based on an exemplary work ethic and demonstrated commitment to company goals and objectives. Efficiently resolved customer problems or concerns to the satisfaction of all involved parties. Identified measures to reduce labor cost by 20%. Education Bachelor of Science : Business Management Grambling State University City , State Football Team United States Racquetball Association Skills & Qualifications

BUSINESS-DEVELOPMENT

PARTNER; BUSINESS DEVELOPMENT Summary A versatile and dynamic manager and marketing professional with more than (20) years of sales, management, marketing and promotional experience. A goal oriented and trusted leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems and to motivate team members to achieve personal and organizational objectives. Highlights Integrity first Quality leadership Excellent written and verbal communicator Experienced manager Customer service-oriented Training and development Experience 11/2011 to 05/2014 Partner; Business Development Company Name － City , State Joined forces with two long-time colleagues to build a full service marketing agency with a specialization in event/ experiential marketing. Built and developed the company's overall objectives and strategies to differentiate from other marketing agencies. Created documents and data used to communicate the company's capabilities via web-site and presentation materials. Built and successfully presented various strategic marketing plans to prospective clients. Interviewed, hired and trained members of our executional field teams. Worked with field/ executional teams to ensure performance expectations were reached. Built and monitored project budgets to maximize ROI. 06/2009 to 10/2011 Regional Manager; Consumer Engagement Company Name － City , State Managed the transition of an in-house event marketing structure to an external event marketing agency by recruiting, training and coaching on-site executional teams, governing compliance parameters and instituting consistent brand imagery and messaging. Built and implemented a portfolio of consumer engagement promotions and compliance programs focused on music festivals and concerts to cost effectively maximize our reach among desired and qualified consumers. Effectively managed $1.2 mm operations budget. Standardized the functionality and consumer flow through our promotional execution footprints resulting in greater brand consistency and improved efficiency. Instituted compliance and safety parameters during our consumer engagement promotions at large scale events. Experienced (0) accidents and (0) compliance issues. Developed a system that measured the impact and brand affinity of our promotions resulting in improve effectiveness. Utilized as a compliance and audit resource for the nightlife consumer engagement program. The result, programming was improved via consistent scheduling and performance. Lead the destruction process for suppliers relating to all out dated, non- compliant, unusable material and equipment. Acted as a compliance and policy representative for the company to ensure that all event marketing governance was adhered to. 05/2002 to 06/2009 Regional Event Marketing Manager Company Name － City , State Effectively managed all strategic event marketing programs within the largest sales and marketing territory for the company and met or exceeded all Company desired objectives and goals. Developed and implemented an operational and administrative budget of over $3MM to a minimal variance resulting in a very strategic and focused approach to our business. Hired, trained and developed a full-time staff consisting of: (1) Category Growth Manager, (8) Supervisors, and 1) Administrative Secretary. Ultimately responsible for up to (200) part time employees that were charged with executing (1,100) Marketing events and (428,000) consumer interactions per year. Measured event ROI to ensure specific event strategies and tactics were accurate and on target. Ensured the integration of One-on-One Marketing's strategic initiatives throughout the Regional event portfolio. Conducted Performance Reviews resulting in continued talent development. Worked directly with the regional sales team to provide strategic support for sales initiatives and new product launches. Involved in long term, strategic planning for future growth of Company initiatives by focusing on Category Growth. Ensured all Regional Programming and activities comply with Code of Corporate Responsibility, Smokeless Tobacco Master Settlement Agreement, and Company guidelines and policies. Partnered with the legal department to provide oversight on contractual matters and compliance training development and delivery. 05/1998 to 05/2002 One-on-One Marketing Supervisor Company Name － City , State Built brand imagery by incorporating lifestyle activities at (150) relevant events (i.e., Motorsports, Rodeo, Outdoors). Effectively trained, developed and lead a part-time staff ranging from 15-30 employees. Managed a combined budget of over $200,000. Conducted detailed analysis of Nielsen and Industry Sales data to determine priority markets within the region; worked closely with Regional Sales Analysts to develop key marketing initiatives that align with regional demographics and sales volume. Developed and implemented a Regional Tactical Action Plan to support Company's Sales/Marketing objectives. Integrated an extensive Print Media Plan to maximize exposure for all marketing opportunities. 02/1992 to 05/1998 Sales Representative Company Name － City , State Worked sales territory in South Texas that consisted of over (350) retail calls, (3) distributors, and (5) chain accounts. Responsible for pre-set product distribution, retail product mix, vendor placement, ordering & inventory educations, and point of sale display items. Worked Trade Shows to sell designated promotional displays. Managed numerous Part-time employees who assisted in retail sales coverage. Education Bachelor of Arts Degree : Communications Stephen F. Austin State University － City , State GPA: Dean's List recognition Social fraternity member Dean's List Skills Seasoned Leadership, Experienced Manager, Motivated, Balanced

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT EXECUTIVE Summary Results driven sales professional with an exemplary record of developing strategic initiatives to enhance sales. Thrives on a challenge, initiates action and entrepreneurial in business approach. Able to seize opportunities and demonstrates excellent networking skills. Exudes energy and enthusiasm while consistently meeting or exceeding sales targets. Offers an excellent record of experience and accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales and Network Solutions Experience Company Name September 2008 to Current Business Development Executive Responsible for managing the entire sales cycle with accountability to engage specialist team members; Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends; Identify, articulate, and implement products, solutions and services to customer requirements; Articulate and position full spectrum of OfficeMax products, services, and solutions to key departmental decision makers; Develop and implement business plan for client base to identify, sell, and support services and/or products in existing OfficeMax accounts; Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans; Perform account maintenance and continuous new business development; Work with the in-territory BRM and other resources to accomplish install, revenue, and profit objectives; Develop plans for growth and solicit buy-in from management; Perform presentations internally and externally on existing capabilities to gain support. Company Name September 2005 to September 2008 Client Advisor Developed new business leads and increase client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations, and telemarketing ; Accommodated client product preference via presentation and demonstration; Kept abreast of incoming inventory, features, accessories, etc and determine the benefits to prospective clients; Conducted needs assessments of potential buyers; Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system; Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons; Made effective deliveries by following all sales details, inspecting every vehicle sold, introducing clients to Service Manager, and making a personalized delivery of the vehicle. Key Contributions Awarded Client Advisor of the Month 18 times; Achieved BMW of North America's highest sales award for exceeding yearly sales quotas for 2006 and 2007 Received sales incentive awards for the most on-the-spot sales and client retention. Company Name November 2001 to September 2005 Sales Representative Established relationships with key target physicians in assigned territory through office in-services, roundtable discussions, focus group meetings, speaker programs and routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, and post-sale tracking; Worked effectively with team members in gaining market share from competitors; Implemented a cross-over technique to territory organization plan to maximize and build stronger relationships with physicians and consultants; Provided product presentation to target physicians to include clinical facts statistics and indications; Attended corporate training seminars to maintain strong working knowledge of product. Key Contributions Gained highest sales percentage from new product growth since March 2005 Achieved quarterly sales goal as well as maintained top 25% status throughout tenure Built key relationships to successfully gain access to physicians that were often difficult to see. Company Name April 1999 to November 2003 Document Solutions Executive Marketed photocopiers and facsimile equipment to businesses, schools, and individuals within the assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation and demonstration, and post-sale tracking; Developed new client base in assigned territory - averaged over 200 cold calls weekly; Analyzed customer requirements to determine product solution. Key Contributions Achieved 100% of a $3M quota during fiscal year 2001 and 2002 Received highest sales award company-wide February 2000 Received Team Player award for second quarter 2001 Received Document Management Consultant of the Year award for 2001 and 2002. Skills Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing Education Hampton University May 1998 Bachelor of Arts : Political Science City , State Political Science Ricoh University January 2001 Image Management Certification, Levels 1 National Sales Training Phases I, II, and III, Forest Laboratories, April 2004 Leadership Workshop, BMW and Porsche of Arlington, October 2006 Understanding Leasing, BMW and Porsche of Arlington, September 2007 BMW of North America Quality Assurance Workshop, BMW and Porsche of Arlington

BUSINESS-DEVELOPMENT

DIRECTOR OF BUSINESS DEVELOPMENT Highlights Microsoft Word, Excel, Power Point and Access. Solid skills on the internet and retrieving information and research. Experience Director of Business Development Jan 2009 to Current Company Name － City , State Establish sales, marketing and outreach within the workers' compensation, law, health care and vocational rehabilitation industries. Created entire business-to-business sales strategy and marketing function for the business. Interact with providers, third party administrators, insurance companies, attorneys and other referral sources. Make personal on-site visits and educate and train clients on all services. Promote the business throughout the Central Pennsylvania and Philadelphia region. Develop and maintain business relationships with current and prospective clients. Create presentations, e-mail and online marketing campaigns, web site development and print marketing materials. Director Jan 1997 to Jan 2008 Company Name － City , State Business Retention and Expansion Program Directed the Business Retention and Expansion Program in this newly created position. Visited senior management of 175 businesses each year to market the EDC and assess business needs in the local economy and the workforce. Visited businesses including health care, manufacturing, insurance and real estate. Provided and presented analysis of key information and resources. Key responsibilities included representing the EDC in the regional community through education and training sessions, marketing the program, developing prospect lists, securing visits, and managing and analyzing and interpreting the data. Assisted in fundraising and growing the membership of EDC. Coordinated volunteers and researched leading companies in Lancaster County to target for membership, assisted in making visits and calling on prospective member businesses and securing support. Established key contacts and teams in all areas of the business community. Owner Jan 1995 to Jan 1998 Company Name － City , State Established a gift basket business specializing in corporate design. Responsible for marketing, selling, and creating customized gift baskets. Member of networking group that met monthly to generate sales leads. Vice President Jan 1993 to Jan 1997 Company Name － City , State Managed the government affairs activities of a 3000+ volunteer membership organization. Fast paced and highly visible position accountable to the President. Supervised 4 employees and three main areas of the Chamber in addition to Government Affairs. Member of Senior management team and responsible for staffing and personnel issues. Researched and analyzed the impact of legislation and regulations on the business community. Major issues worked on included health care, product liability, workers' compensation law, unemployment compensation, safety and transportation issues. Organized over 120 volunteers throughout the business, education and workforce community. Coordinated volunteer committee initiatives and provided guidance to the membership on key business issues. Created special programs, activities, and educational seminars for the membership of the Chamber. Responsible for representing the organization in Harrisburg, monitoring federal, state and local legislative activity, initiating a political grassroots program and effectively communicating the Chamber's position on issues to the general membership. Manager Jan 1992 to Jan 1993 Company Name － City , State Directed all aspects of government relations including organizing volunteers and maintaining an active presence in Harrisburg. Lobbied the Pennsylvania General Assembly on key legislative and regulatory issues, such as workers' compensation, healthcare, tort reform, unemployment compensation and human resource and workforce issues. Managed Executive Roundtable Meetings for member company volunteers. Responsible for organizing and coordinating volunteers, guest speakers, luncheons, sales and marketing of all meetings. Over 75 meetings held per year with over 200 professionals attending. Director Jan 1989 to Jan 1992 Company Name － City , State Established the entire research function for the PBA in this newly created position. Developed in-depth analysis on major issues impacting the banking industry on the state and federal level. Organized and taught educational outreach seminars to banking volunteers across the state. Lobbied and assisted in directing the PBA's Political Action Committee. Directed a statewide economic development initiative in collaboration with Penn State Harrisburg. Education MBA Lebanon Valley College B.A , International Studies Central Atlantic Intermediate School of Banking Dickinson College Indiana University of Pennsylvania International Studies Skills Assembly, banking, clients, database management, directing, e-mail, Senior management, Fast, fundraising, Government, human resource, insurance, law, managing, marketing, market, marketing materials, Meetings, Access, Excel, Power Point, Microsoft Word, networking, online marketing, organizing, personnel, presentations, real estate, research, safety, selling, sales, seminars, staffing, strategy, transportation, web site development Professional Affiliations Member, Professional Women's Forum Committee, Lancaster Chamber of Commerce and Industry Member, Fundraising Committee, Kids' Chance of Pennsylvania Member, Leadership Team of Central PA MS Society Executive Committee Member, Sweat-A-Fit Leadership Team

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Top performing sales, marketing, and business development professional with proven ability to drive business expansion and development by planning and executing business strategies. Strategic thinker who can plan and implement sales, marketing and business initiatives to support corporate objectives. Experienced in developing new market channels and building strong relationships with sales managers, customers and industry leaders. Vast experience with branding and introducing new products as well as developing business strategies. I am a dedicated and tenacious sales expert with a reputation for consummate professionalism. Skills Marketing Skills   Designed, developed and implemented marketing and sales campaigns. Evaluated target markets and proposed marketing strategies. Managed all phases of direct mail projects; monitored production teams; recruited and guided vendors. Writing Skills   Wrote creative copy for catalogs, brochures and social media. Researched and conceived newsletter articles. Produced variety of business materials, including: letters, reports, proposals and forms. Proof read and edited all referenced written materials Communication Skills   Promoted products and services; generated leads and initiated sales. Established and improved client communications; maintained ongoing relationships. Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts. Conducted surveys and analyzed results. Coordinated, planned and contributed at trade shows and special events. Served as representative and liaison. Experience Business Development Executive 01/2010 to Current Company Name City , State Developed new marketing strategies to capture market channels with new clients. Utilized sales and marketing tools to create brand awareness in the market. Leveraged my technical and industry specific knowledge to develop strategic business development plans and B2B sales strategies. Successfully designed, underwrote and administered new and existing insurance programs to meet the needs of IRIS' broker distribution network. Delivered comprehensive coverage solutions and guidance in risk management with an emphasis in Lessor's Risk Commercial Property and Liability Insurance. Enjoyed robust relationships with insurance carriers that included Domestic markets, but encompassed Lloyd's of London as well as off shore points in Bermuda and the Cayman Islands with an in-depth understanding of alternative risk placements. Emphasized on bringing in new business and effectively grew IRIS' broker distribution network from 50 brokers to more than 500 and increased monthly submissions by 900%. Prepared and presented technical documents and client presentations to customers across different business levels in collaboration with Account Executives and Producers to successfully execute new and existing sales strategies. Expanded on existing business as well as identified potential revenue opportunities. Responsible for designing and maintaining all marketing materials including the company website, brochures, blogs and email blasts as well as all other social media outlets for the company. Created and delivered all new business quote proposals and coverage comparisons and was in charge of all new business bind orders Acted as a direct intermediary between customers and product development within IRIS on a variety of different insurance products. Successfully articulated desired customer specifications and developed new product requirements for integration within customer environments. Administrative Coordinator 01/2009 to 01/2010 Company Name City , State Directed daily operations and provide administrative support to the staff. Answered incoming calls and arranged appointments for guests to meet with company staff. Entered data into consumer relations database. Responsible for answering visitor inquiries about the company. Sales and Marking Intern 01/2009 Company Name Generating and Executing sales leads for three popular radio stations in the Bay Area; KNBR, 101.7 The Bone and K-Fog. Writing and recording commercials for advertisers. Managing and updating the KNBR website. Banquet Server, Food Server and Bartender 01/2007 to 01/2011 Company Name Over five years' hands-on experience in food serving and bartending. Highly skilled in greeting and guiding guests. Hands on experience in taking orders and communicating accurately to the kitchen and delivering correct orders to customers with a friendly and upbeat attitude. Additional Information Graduated Magna Cum Laude (top 3% of class) at California State University East Bay 2009   Honor Roll 1996-2009   Achievement for "Excellent Student of the Year" 2003-2004   Staff writer for the CSU East Bay newspaper "The Pioneer" 2007-2009   Education Bachelor of Arts (B.A) : Communication 1 2009 California State University City Communication Associate : Arts 1 2007 Diablo Valley College California State University City GPA: Graduated Magna Cum Laude (top 3% of class Arts Graduated Magna Cum Laude (top 3% of class Property and Casualty License (License Number 0G88502) 1 1

BUSINESS-DEVELOPMENT

DIRECTOR OF BUSINESS DEVELOPMENT Professional Summary Extensive experience in LTAC Marketing in a hospital setting. Ability to build strong rapport with physicians, patient's families, case managers and health care community. Managed and lead team of clinical, admissions and marketing liaisons and efficiently communicated patients' needs to clinical staff. Expert in planning and executing marketing strategies to build relationships in new territories and increased referral sources. Track record of consistent growth in census of hospital through demonstrating strong professional relationships with referral sources and turn potential referrals into admissions. Self driven and innovative with a strong desire to compete with other LTACHs to increase hospital census. High recommendations by leading physicians based on performance and work ethics. Highlights Excellent interpersonal communication skills with the ability to keep professionalism. Confident public speaker. Highly motivated marketer. Patient care oriented, increasing and securing walk-in tours for patients' families and catering to their needs. Cultural awareness and sensitivity towards patients and physicians. Trained by physicians and nurses to evaluate patients' charts and make recommendations for LTAC based on diagnoses. Proven ability to manage marketing team and yielding results. Strategically develops marketing plans. Track record of financial management by efficiently using budgets to organize networking events, company functions and annual galas. Effectively influences team members by showing motivation and drive to perform. Understands and explains the continuum of care model to patient families. Clinical knowledge in identifying LTAC patients with proper diagnoses and treatments. Experience 04/2013 to 10/2014 Director of Business Development Company Name － City , State Managed and lead by example a team of qualified marketing and clinical liaisons and showed steady increase in census and market presence. Accomplishments Opened doors to new Acute care hospitals that are now responsible for 5-10% of new LTAC admissions each month, for instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital and Memorial Hermann Medical Center. Brought on board several new physicians that specialize in the needs of long term acute care patients. This resulted in the higher referrals from the Acute care hospitals by these certain physicians and increased total number of admissions. Record rate of admissions and discharges beyond 26 day stay at the LTAC. Highest census to date since the opening of the establishment at over 88% for a continuous streak of 40+ days. Designed a processing system of new referrals which cut down the processing time of referrals from 72 hours to 12 hours or less, with over 90%referrals that turned in to same day admissions. Designed and printed a new and improved "LTACH Evaluation Status" sheet for patient charts which communication the status of referrals to the case managers and physicians efficiently, so that they don't have to follow up constantly with the admissions staff over the phone. Designed and uploaded a new company website that enables patients to do virtual tours, sign consents and view the directions to the hospital on the web. In addition, it is much more visibly pleasing compared to the older website and offers detailed information on private health care insurances accepted by the hospital and explains the services offered by the hospital including the "continuum of care" model. Designed and rented a full-size CBS Billboard for over one year in the Sugar Land on Hwy 6 and Hwy 99 intersection, to increase the market presence in the community. Catered special needs patients and their families with their requests in order to secure admissions, for instance; Halal or Kosher meals, Allowing only one family member to stay with the patient for the duration of stay etc. Initiated the tradition of annual company gala in which the doctors who actively contributed in the hospital referrals were recognized and presented with award and gifts. This also soon became a sought after event by the case manager and social workers to attend as it is a one of a kind evening, where guests are entertained with dances, live singing performances, five course dinner and an open bar. Awards Atrium Medical Center - Certificate of Recognition for outstanding performance. January 2014 Education 2015 Bachelors of Science : Interdisciplinary Studies University of Houston-Downtown － City , State , United States Interdisciplinary Studies courses entails different areas of studies to provide a well rounded education that can be applied to many careers. Coursework included: communication, psychology, economics, and humanities. Minor in Political Science 2012 Associate of Arts : General Studies Houston Community College System － City , State , United States Houston Community College System - Honors 3.8 GPA Member of Phi Theta Kappa 2010 General Studies Galveston College － City , State , United States Galveston College Dean's list for extraordinary academic performance Photograph and article featured in Galveston county newspaper for excellent athletic performance in surfing course while earning college credits. Languages English, Hindi [India] and Urdu [Pakistan]. References Abdul Hannan Khan, MD Pulmonologist, Internal Medicine 37 Years of Experience (281) 679-8282 Dr. Naveed Umer Farooq , MD Infectious Disease 25 Years of Experience (832) 723-7807 Dr. Suleman Lalani , MD Internal Medicine 21 Years of Experience (281) 491 - 3225 Dr. Sarfaraz Aly, MD Internal Medicine, Infectious Disease Medicine 8 Years of Experience (832) 886 - 4774 Tana Healy, MBA, RN, CCM Director of Case Management West Houston Medical Center (281) 588 - 8153 Edna Takahashi, RN ICU Case Manager West Houston Medical Center (281) 588 - 7834 Afsha Dawwa, RN Case Manager Methodist Hospital Medical Center (281) - 777 - 6237 Rachael Wheaton, LVN Tomball Nursing and Rehab Center (832) 498 - 5155 Note: Please use the alias JJ for verification. Clients West Houston Medical Center Methodist Sugar Land Hospital St. Luke's Hospital Sugar Land Memorial Hermann Southwest Hospital Angleton-Danbury Medical Center Brazosport Regional Health System Skills Networking Health Care Patient Evaluation Medicare Structure Sales and Marketing Personal Communication Extensive Knowledge of IT Operations and Management

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Summary Entrepreneur and sales professional recognized by the Prince George's Chamber of Commerce and non-profit organizations as a leader in developing strategic partnerships to acquire business growth. Professional Experience Company Name City , State Business Development Manager 01/2006 to Current Information technology enterprise business operator that demonstrated profitable annual revenue. Researcher and statical analyst that increased financial growth 15% each quarter maximizing data analytics and customer retention software to win new and retain existing customers.  Account manager of C-Suite Executives, Federal and State Procurement Directors and Mid size business decision makers. Procurement strategist that acquired new business in emerging markets creating and responding to request for proposal (RFP) solicitations. Social media marketing specialist  and brand strategist. Created content and designed graphic for website, email and trade publications.  Developed  sales marketing training programs that improved client retention and increased revenue.  Managed diverse and multicultural workforce to collaborate as a focused unit.   Company Name City , State Client Services Manager 06/1996 to 07/2005 Sales and leasing consultant that consistently received BMW's honors award for highest in the nation sales and customer service achievements. Finance Director that achieved recognition for surpassing sales goals for financial product presentations. Awarded product development certification.  Relentless customer relations management (CRM) prospecting and cold calling skills to acquire new and to follow-up with existing customers.  Company Name City , State Multi-unit Franchise Operator 03/1985 to 04/1995  Entrepreneur that acquired multiple successful franchise units through acquisition and start up. Restauranteur that developed and sold businesses for profit over a ten year period. Held key position on franchisee board responsible for direct marketing and advertising. Attributes: real-estate development, accounting and management training. Education and Training Bachelor of Arts : Business Management University District of Columbia - School of Business and Public Administration , City , State , USA  Course work included: Information Management, Gained thorough knowledge of principals, concepts, analysis, design and cloud computing pertaining to information technology. Communications: Enhanced public speaking and presentation techniques. Philosophy: developed tools for effective reasoning.    Continued studies to achieve a goal of obtaining a B.A. Degree (May 2020) Leadership Training 2016 Department of Economics , City , State , United States On-line course study in Principals of Leadership, Organization and Management.  Organizational Leadership 1998 From The Heart Church Ministries , City , State , USA Course work: The Psychology behind developing interpersonal relationships. Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator,  Microsoft Office 365 (Excel, PowerPoint, Outlook, Word, Access)  Accounting and Tax software Quick Books, DRAKE  Occupational Safety - OSHA -10  Federal Energy Management Professional (FEMP) Web - Design HTTML  Activities and Honors 2010 - 2015 - Board Member, Prince George's Chamber of Commerce 2012 - 2015 - Chair - Green Technology and Sustainability Committee  2012 - Prince George's Chamber - Green Business Award  2015 - 2017 - Metropolitan Washington Council of Governments (MWCOG) - Governmental Affairs Outreach   2014 - 2016 - Congresswoman Donna Edwards - Business Advisory Board 2014-2016-Prince George's County Public Schools (PGCPS) Suppliers Development Board

BUSINESS-DEVELOPMENT

HEAD OF BUSINESS DEVELOPMENT Summary Experienced business development and brand marketing executive with proven track record of success managing innovative and complex marketing partnerships. Skilled problem solver with a unique background and proven ability to thrive in fast-paced work environments. Superior interpersonal and stakeholder management skills. Skills Microsoft Word, Excel, Powerpoint, Keynote, SenGrid, Facebook Advertising Instagram, Twitter, Facebook Analytics; Comfortable with all Google Suite products + Google analytics Comfortable providing recommendations on basic elements of design Experience Company Name City , State Head of Business Development 07/2016 to Current A 500 Startups Company). Lead planning, development and implementation of business development and marketing initiatives for a venture backed, early stage start-up in the marketplace + technology sector. Development on all aspects of the business including decision making, strategy, product market alignment, and customer acquisition. Analyze key metrics, data, and insights from marketing partnership and paid marketing campaigns and iterate accordingly; analytically and critically provide solutions and recommendations. Create and conceptualize all aspects of the business development process including sales funnel, procedures, sales collateral, follow-up process, video call procedures and scripts. Leverage previous brand and agency relationships to help expand the scope of the business in the sports and entertainment space; drive business metrics such as athlete procurement; PR, Fundraising, unique activation opportunities, etc. Analysis and negotiation of complex partnerships; comfortable with ideation and the implementation of such complex marketing campaigns as it relates to brands. Facilitate partnership strategies through organic and paid marketing channels including social, influencer, referral, email, content, display, PR, and event. Company Name City , State Senior Manager 12/2014 to 07/2016 Managed business development and creative marketing opportunities for over 60 NBA professional athlete clients for the 2nd highest grossing sports marketing agency in the US. Negotiated, executed and activated over 100 marketing partnership agreements for clients, generating over $1.5M in client revenue. Developed ideation and conceptualization of public facing client brand marketing campaigns. Managed the relationship between the business development and client manager departments. Oversaw the fulfillment of complex social media, digital, PR, and marketing campaigns used to increase athlete brand marketing. Generated and executed non-traditional brand agreements including barter, product placement, unique access opportunities, and social media & digital activations. Analyzed and provided recommendations on client brand goals and relationships, ensured maximization of relationships and measured success for both agency and brand. Developed creative and strategic client opportunities for prospective new brand partners; customized sponsorship proposals across brands based on KPI's and alignment with Excel talent. Consistently thrived in fast-paced agency environment working with top athlete talent and brand decision makers. Company Name City , State Manager 11/2011 to 12/2014 Worked directly with the Chief Marketing Officer to form brand development and digital partnership activation strategies for athlete clients. Serviced and facilitated the delivery of contractual obligations for NBA clients Blake Griffin, Kevin Love, and Paul Pierce in all public facing marketing agreements. Identified and activated non-traditional brand opportunities for new clients including barter relationships, revenue share agreements, product placement opportunities, and digital activations. Consulted senior level marketing executives in the conceptualization of client digital and public-facing brand strategy; activated those strategies through client social channels and brand partner activations. Developed the early stages of conceptualization and content creation of "The Players Tribune", a Derek Jeter owned Excel Sports partner company. Worked personally with athlete talent to understand brand goal and direction in order to maximize presence in the sports landscape; facilitated such plans through marketing activations. Education and Training BA : Economics 2011 University of Arizona Economics Sports Marketing & Management 2011 Minor Degree Sports Marketing & Management Certifications HubSpot Content Marketing Certificate 2017 *HubSpot Inbound Marketing Certificate 2017 Skills Advertising, agency, basic, brand strategy, brand development, brand marketing, business development, content, content creation, client, clients, decision making, delivery, direction, email, fast, Fundraising, Google analytics, marketing, market, access, Excel, Powerpoint, Microsoft Word, negotiation, PR, procurement, proposals, sales, scripts, strategy, strategic, unique, video

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT REGIONAL MANAGER Summary Responsible for exhibiting value of the company's brand, through the delivery of expansion, recruitment, mobility, conflict resolution, and workforce management services and solutions with Store level managers with customers, employee, management, and vendors.  Skills Problem Solving Time Management POS and Inventory Training Internal Conflict Resolution Training and Development Marketing Budgets & Cost Reduction Client Retention Business Development POS applications/software QuickBooks POS, Pacific Amber POS, and Lightspeed POS Proficient in software such as QuickBooks and Microsoft Office applications.  Advanced use of the Windows XP, Windows 8, and Windows 10 operating systems. Experience January 2013 to Current Company Name City , State Business Development Regional Manager Developed, implemented, and improved inventory process and procedures resulting in reducing inventory loss throughout the company to below 5%. Developed and approve all company policies and procedures for inventory management and audits for POS (Point of Sale) and general store functions. Utilizing Excel spreadsheets observations, system testing, and statistical reports for inventory and profit and loss. Responsible for marketing strategies and campaigns each quarter. Produce engaging online marketing campaigns and contests though the use of social media sites and search engines. Plan and schedule internal meetings, conference calls and web based presentations while utilizing most effective communication options to explain new policies and procedures including but not limited to text and PowerPoint. Plan and schedule internal meetings, conference calls and web based presentations for notify and assist Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Cross-trained and provided back-up support for multiple positions within the company. Spear headed a junior leadership program which increased employee retention. Tested and selected POS software that was implemented throughout the company. POS set up such as new product entry, employee set up, Transaction corrections, Inventory adjustments and customized reporting. Utilized most effective communication options to explain new policies and procedures including email, text, social (digital media), PowerPoint. Assisted Customers with complaints or concerns about the service or product received. Communicated directly with vendors to insure inventory stock levels were adequately maintained and quality of product was approved and maintained. Responsible for resolving internal conflicts with both mangers and employees to ensure a productive work environment. Recruitment of top talent for both entry level and management positions with a variety of different sourcing techniques including social media, University Recruiting, referrals, and job boards. Notify Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Provide administrative support which includes, includes: answering phones, ordering supplies, preparing expense reimbursements, and assisting with events, presentations and report preparation. Drafted biweekly time sheets for over 20 executives and employees. January 2012 to January 2013 Company Name City , State Social Media and PR Manager Created a social media strategy that collaborates with marketing, PR and advertising campaigns. Researched top influencers, competitors, and trends in clients' industries; create timely and engaging content optimized for platform used and intended audience. Monitored sites for customer service opportunities and initiate conversations on behalf of the client. Planned and managed the public relations programs designed to create and maintain a favorable public image for Fortune 500 companies. Utilized marketing software that measured marketing efforts and measure ROI on events and campaigns. Created company literature and other forms of communication; helped design marketing and promotional materials, both print and electronic. Worked with advertisers and editors for timely and useable ad and article submissions. Partnered with each manager in each department to determine event budget and expenses. January 2011 to January 2013 Company Name City , State Teacher/Receptionist Instructed students on the fundamentals of Cheerleading, Ballet, tap, Jazz and modern. Managed the receptionist area; which included greeting visitors and responding to telephone and in person request for academia or administrative request. Maintained electronic and paper files; created and maintained spreadsheets utilizing excel functions, pivot tables. Created customize reports that help minimize month end reporting for the leadership team. Education and Training May 2012 Arabia Mountain High School City , State High School Diploma Top 15% of my class 3.7 2017 Darton State College City , State Business Administration Associate of Applied Science Skills administrative, administrative support, ad, advertising, back-up, Budgets, budget, Business Development, conflict resolution, content, Cost Reduction, Client, clients, customer service, delivery, email, forms, Human Resources, image, inventory management, Inventory, leadership, Managment, marketing strategies, marketing, meetings, Excel spreadsheets, excel, Microsoft Office applications, office, PowerPoint, Windows 8, Windows, Windows XP, online marketing, search engines, operating systems, personnel, pivot tables, policies, POS, presentations, PR, Problem Solving, profit and loss, promotional materials, public relations, quality, QuickBooks, receptionist, Recruiting, Recruitment, reporting, spreadsheets, strategy, telephone, answering phones

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Summary Innovative bilingual sales executive with more than 6 years of sales experience in Mexico and USA Successful at acquiring, expanding and managing key corporate accounts Core Qualifications Excellent Customer Service Skills Excellent research abilities Customer Retention Negotiation Skills Tactfulness ­ to generate positive company image Contract review Experience Business Development Manager 05/2010 to Current Company Name City , State Responsible of the selling of hydraulic & pneumatic equipment in Mexico and USA to clients in the Energy, Chemical & Mining industries Meeting quotas of $1.4M USD annually by renewing contracts and opening new accounts within assigned territory Pioneered sales outreach to potential US clients and developed sales plan to increase client base outside of Mexico Scheduling 2-3 in-person client meetings with potential US customers on a quarterly basis Managing accounts in the energy industry like PEMEX and in the metallurgical & chemical industry like MET-MEX Peñoles Developing business plans to identify key opportunities and deliver added value to up-sell products and services to key accounts Booking customer follow-up calls or in-person meetings with Top 50 accounts bi-monthly to maintain customer retention Generating sales reports and forecasts for management review Preparing quotations that meet customers specific needs and support collections efforts. Sales Representative 07/2009 to 04/2010 Company Name City , State Obtained new accounts by selling financial products and services to consumers and businesses Consistently achieved sales quota by making 50-60 outbound cold calls per day to potential prospects Maintained relationships to offer the best customer service and provide a personalized financial advice. Marketing Intern 01/2009 to 06/2009 Company Name City , State Designed banners and brochures for annual events Translated documents and promotional material from English to Spanish. Education Bachelor of Business Administration : International Business 2009 St. Edward´s University City , State International Business Affiliations Delta Sigma Pi, Business Fraternity, Chapter Vice-President St. Edward's Univ. Skills banners, brochures, Developing business, bi, contracts, client, clients, customer service, English, financial, Managing, meetings, promotional material, selling, sales, sales plan, sales reports, Scheduling 2, Sigma, Spanish

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT CONSULTANT Summary Experienced in all aspects of sales cycle from business development, prospect pipeline building, lead creation, and close. Experience 07/2015 to Current Business Development Consultant Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2010 to 07/2015 P&C Producer and Sales Agent Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2006 to 07/2010 Sales Representative Company Name － City , State Initiated and closed sales for a commercial and residential roofing contractor Established positive relations with customers and developed a timeline for project completion Arranged delivery of materials, availability of labor, and managed projects through completion. Education May 2006 Bachelor of Arts : Liberal Arts Environmental Studies Geography UNIVERSITY OF MINNESOTA DULUTH － City , State Liberal Arts Environmental Studies Geography Skills agency, delivery, insurance, materials, policies, roofing, selling, sales

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Highlights PROFILE STATEMENT Experience in building and managing a large outside marketing/sales territory to build referral relationships with physicians and their office staff, large employers, workers' compensation professionals, and medical case managers SUMMARY OF QUALIFICATIONS Accomplished in outside sales and marketing of services Management experience Excellent interpersonal and communication skills Outstanding work ethic and time management skills Team player Goal oriented Capable of organizing and planning large events Solid knowledge of workers' compensation Experience Company Name May 2011 to November 2014 Business Development Manager City , State Build and maintain referral relationships with physicians, employers, and medical nurse case managers for six outpatient physical therapy clinics Manage large physician office territory consisting of multiple physician specialties- orthopedics, family practice, internal medicine, pain, podiatrists Facilitate clinical relationship activities for each Clinic Manager Attend monthly workers' compensation networking meetings and meet with employers and medical case managers to uncover new opportunities and to cultivate relationships Work closely with operations to ensure customer needs and expectations are met Accomplishments Consistently exceeded new patient physician referral goals and succeeded in achieving same store growth averaging 104%. Same store growth for quarters 1-3 of 2014 was 115%. Developed solid referral relationships with workers' compensation nurse case managers and large employers Received quarterly recognition for exceeding budgeted new patient goals for six locations Organized and coordinated large educational seminars to drive business results. Company Name January 2007 to May 2011 Marketing/Outside Physician Rep City , State Increase same store growth for three rehabilitation clinics by developing and maintaining referral relationships with physician offices Manage a territory of 250+ physician referral sources Analyze and track business trends Represent company at professional networking events Coordinate community outreach events Interview, train and mentor new marketing reps Accomplishments Increased same store growth of new patients by 32% from 2007-2010 Created training manual Trained new marketing reps. Company Name March 2003 to January 2007 Marketing Director City , State Increase same store growth for three rehabilitation clinics Develop and maintain referral relationships with physicians, workers' compensation case managers, employers, and insurance companies Accomplishments Increased same store growth by 48% from 2004-2007 Chosen to act as leader of sales quadrant which consisted of a 7-member integrated divisional team Received yearly recognition due to growth. Company Name January 1999 to January 2001 Resident Liaison City , State Promoted assisted living facility through outside sales calls and networking. Met with potential residents and their families and educated them regarding living accommodations and services. Facilitated the entire process of residency from initial lead contact to decision to place in community. Maintained 95% - 100% census through conscientious follow through. Education ARIZONA STATE UNIVERSITY B.A : Organizational Communication Business Management City , State Organizational Communication Business Management Cum Laude Skills assisted living, interpersonal and communication, insurance, internal medicine, managing, marketing, marketing/sales, meetings, mentor, office, networking, organizing, orthopedics, outside sales, physical therapy, rehabilitation, sales, seminars, Team player, time management

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT DIRECTOR Summary I collaborate with multiple stakeholders to determine audience needs, quickly developing strategic plans that align with my clients business priorities and strategies. Experience Business Development Director 05/1997 to Current Company Name City , State Producing measurable results for my clients by designing unique engagement initiatives for employees, sales channel partners and consumers groups. Sales of performance improvement products, most being intangible services to Fortune 500 clients. Success at discovering and growing my business with customers who have the potential to spend more than $1 million with me each year. I have designed innovative solutions, customized to each customers various objectives and end result needs. Managing my internal teams to develop, design and operate complex custom projects ranging in value at least $150,000 to millions. Titles called on include the entire C suite, CEO, COO, CFO, CMO, President, EVP's of Marketing, Sales, Human Resources & Finance. Define business issues to improve revenue and penetrating existing accounts and opening new. Sold 17 new accounts while in current position, managed sales volume and profit margin with long sales cycle. Managed and hired staff of 4 to work with my major global account travel & meetings business over 8 years. Total book of business constantly over $2.5 million each year. Nearly twice the entertainment activity of other BDD's with similar tenure. Achieved over $6 million in sales twice, becoming a trusted partner to my clients, customers want me to Win! Account Territory & District Sales Manager / National Account Sales 08/1989 to 04/1997 Company Name City , State Responsible for growth of distributor sales volume, product mix and motivation of DSR sales forces. Developed my own custom local training and marketing materials, which were later adopted by the Nestle corporate. Distributor and chain accounts accounted for over $11 million in sales. Increased my chain accounts by over 75% while with national accounts. Created sales forecasts, developed budgets, strategic plans and managed entire regional office staff. Working with my team we grew business at Nestle largest US account by nearly double. Surpassed sales, budget goals every year as manager and twice led company nationally in new product introductions. District sales grew from $16 million to over $22 million as district manager. Hired five salespeople and 4 direct reports were promoted, managed up to eight account managers at a time. Developed new reports, marketing and promotional strategies for the field. Designed account reviews process, management and field training programs for the entire company. Sold small business owners and managed distributor sales accounts, using strategic planning, innovative programming and by cultivating strong personal relationships. Took area territory sales from $500,000 to $2.9 million, with a mature company in an industry with an average annual increase of only 3-5%. Financial Operations Executive and Department Merchandising Manager 04/1988 to 08/1989 Company Name City , State Financial Operations Executive for the South Bend store. Volunteered to be merchandise manager for the stores largest department. While in this role the department had the highest per foot sales volume of any department in the entire corporation during the 4th quarter of 1988. Accomplishments 4 times President Achievement Guild Award winner, award for sales volume and profit. 3 times President Achievement Award winner, award for sales volume and profit. 4 times Achievement Guild winner, for leadership in 3 year running combined volume. Top travel and meetings sales several times since with BIW. National sales contest "the 1993 Superbowl". Twice awarded "The Over Achiever of the Year" by my most profitable direct customer. Reviewed consistently by management throughout career as "Outstanding or Exceeding Expectations". College: elected to executive positions with both Finance Club and Resident Housing Association. Skills Sales, Business Development, Distributor Sales, Territory Sales, District Sales, Sales of Solutions, Sales Teams, Sales Accounts, National Accounts, Sales Management, Strategic Accounts, Sales Promotions, Travel & Meeting Sales, Technology Application Sales, Clients Management, Marketing, Budget, Budgets, Forecasts, Promotional, Travel & Meeting Operations, Strategic Planning, Training, Training Development, Financial Operations, Merchandising, Corporate Operations, Employee Engagement, Managing Existing Accounts, Forecasting, Human Resources, Finding New Accounts, Relationship Building and Strategic Direction. Education Bachelor of Business Administration : Finance, General Business 1988 Western Michigan University City , State , US Earned over 85% of all educational/living costs. Jobs worked while in college, industrial heavy construction, excelled at several sales roles including at direct sales of home goods. While in direct sales I won a national trip and was ranked in the top 10 in the country in sales. Started two successful on campus businesses. Member of the varsity division I football team for 4 years. Organizations IMEX, Milford Memories Planning Board, Huron Valley Youth Baseball President/Treasurer/Director of Travel Baseball, Lakeland Milford Travel Secretary and Milford High School baseball instructor.

BUSINESS-DEVELOPMENT

DIRECTOR BUSINESS DEVELOPMENT Summary Specializing in sales related business, global account management and new business development. Provide proven results-based and relationship-building skills to a dynamic sales organization and combine entrepreneurial drive with business-management skills to propel gains in revenue, market share and profit performance. Employ extensive International experience and in-depth knowledge of Aerospace & Defense, Computing, Industrial and Telecom markets. Cultivate excellent relationships with existing customers and new prospects. Highlights New Business Development Pricing Proposal Development P & L Management Customer Relationship Management Strategic Planning Exceptional Customer service skills Key Account Management Contract Negotiations Management NPI/JDM/ODM Financials Budgeting & Forecasting Experience Director Business Development December 2007 to August 2014 Company Name － City , State Generated several new accounts by implementing effective networking and marketing strategies increasing sales to $120M while maintaining targeted profit metrics. Developed innovative business plans to expand vertical products offerings. Implemented account plans to assure JDM/ODM computing business positioning company for $100M new market growth. Developed global account strategy for key Aerospace and Defense accounts. Global Account Manager Managed key Computing & Storage accounts resulting in revenue increase from $120M to $480M while exceeding 4% profitability targets. Developed and worked with multiple internal facilities to assure customer service and achieved key customer "Supplier of the year and Strategic Partnership awards for 2 consecutive years. Developed key strategies to expand market share by utilizing end to end vertical integration solutions. Regional Account Manager December 2001 to December 2007 Company Name － City , State Developed several new accounts and provided regional sales leadership of the System Development Group. Directed activity to assure new customer development and financial sales target were achieved. Developed 5 new customers and increased revenue from $10M to $350 annually and significantly exceeded profitability targets. Achieved Club 1 sales award which recognized top 5% of company sales representatives Director of Sales July 1991 to November 2001 Company Name － City , State Developed the initial sales strategy to propel new revenue at 20% year over year growth rate for the Interconnect and Systems Solution divisions while maintaining 8% profit targets. Directed North America sales staff and developed annual operating to support 10X increase in new customer. Provide annual budget sales input and maintain customer forecast planning and service targets. Team leader for PCB Fab acquisition strategy. Quality Manager May 1981 to May 1991 Company Name － City , State Managed the quality assurance staff for PCB and Interconnect products. Maintained budgets and cost of quality targets. Set up the statistical process control procedures and quality assurance programs in compliance to Telecom standards. Created the initial vendor qualification process for outsourcing of the printed circuit board product. Developed Procurement quality strategy for PCB outsourcing. Education Bachelor of Science : Industrial Education California University － City , State , US California University - California, Pennsylvania Bachelor of Science Industrial Education Certifications Sales Transformation - Certificate of Achievement CRM Training and Certification (SalesForce.com) Professional Affiliations Developed several new accounts and provided regional sales leadership of the System Development Group. Directed activity to assure new customer development and financial sales target were achieved. Developed 5 new customers and increased revenue $10M to $350 annually and significantly exceeded profitability targets. Achieved Club 1 sales award which recognized top 5% of company sales representatives Skills Sales, Pcb, Increase, Account Manager, New Accounts, Budget, Of Sales, Sales Staff, Budgets, Circuit Board, Printed Circuit, Printed Circuit Board, Process Control, Procurement, Quality Assurance, Quality Manager, Statistical Process Control, Telecom, Accounts By, Aerospace, And Marketing, Business Development, Business Plans, Customer Service, Increasing Sales, Integration, Integrator, Market Share, Marketing, Metrics, Networking, Odm, Receptionist, Retail Sales, Sales To, Solutions, Accounts And, Award, Company Sales, Regional Sales, Sales Award, Sales Representatives, System Development, Account Management, Budgeting, Contract Negotiations, Crm, Customer Relationship Management, Finance, Financials, For Sales, Forecasting, In Sales, Inspection, Ipc, Key Account, New Business Development, New Product Introduction, Npi, Pricing, Proposal Development, Relationship Management, Sales Organization, Sales Related, Salesforce.com, San, Selling And, Storage Area Network, Strategic Planning, Strategy Planning, Training

BUSINESS-DEVELOPMENT

SENIOR ASSOCIATE BUSINESS DEVELOPMENT Professional Summary Background includes military service in the United States Marine Corp and the United States Army. A strong formidable leader, that is able to manage individuals as well as large groups. Keys skills include developing strong public relationships and helping others develop winning attitudes on personal levels. Strong problem solving skills, and able to adapt to rapidly changing situations under stressful situations Displays strong work ethics and morals. Creating a great win/win situation with the client and investor or funding source. Following up with clients to ensure satisfaction and answer any questions they may have. Prospecting through referrals and other creative approaches. Setting and achieving targeted contract goals as needed. Have superior knowledge in negotiations to effectively help clients and investors make sound decisions. Contact high profile investors to spark interest in client offerings using investor database, negotiating fees and price offerings between investors and clients. CAR SALES November 2013 Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to Work Well in a Team Atmosphere Ability to multitask in a fast paced environment Team player that can help others, and learn from others as needed. Strong problem-solving, analytical, and quantitative skills. Good oral and written communication skills, able to express ideas and information in a clear and concise manner. Professional presence to interact with executive management and investors. Ability to balance multiple projects simultaneously with key dates and deadlines. Ability to work effectively with diverse personalities. Resourceful, reliable, get-things-done kind of person. Willing to take responsibility, be held accountable, and really own the position. Possession of Current Valid California Drivers License, insurance, reliable transportation Core Qualifications Client-focused Results-oriented Quick learner Contract negotiation/review/drafting File/records maintenance Microsoft Office Goal-oriented Excellent negotiating tactics Business negotiation Cold Calling Sales Force Experience Senior Associate Business Development January 2015 to Current Company Name － City , State Working with private hard money lender as a negotiator for real estate contracts, and business development. Working with brokers and clients to secure funding for real estate projects both commercial and residential, business acquisitions. Build and maintain financial relationships with investors' brokers and funding partners. CEO January 2011 to Current Company Name － City , State Re-established brokering business after the real estate meltdown as an LLC in the state of Nevada. Owner operator in good standing with secretary of state. Duties to include but not limited to successfully negotiating large contracts valued in excess of 23 million dollars for clients with investors and or other funding sources. I display the following attributes vital to business to business protocol. Responding to investor and client leads timely, answering questions, providing information and ideally setting an appointment for meetings and three way calls. Following-up with leads to assist them as needed through their funding phase until ready for a financial decision and purchase. CEO January 2001 to January 2005 Company Name － City , State Infantry soldier, Iraq war veteran. Oct, 2008 structured The Lane Organization, LLC under records of the Nevada Secretary of State as a Limited Liability Corporation. Main function was brokering real estate notes, annuities, and structured settlements. Main skill was to contact high profile investors to spark interests in client offerings using investor databases and points of contact. Negotiating fees and price offerings between investors, clients and other interested parties. Field Radio Operator Communication specialist January 1983 to January 1987 Company Name － City , State Education Associate Degree : Sport Psychology , 2012 National University － City , State , usa High School Diploma : 1983 Midfield high School － City , State , usa Associate of Arts : Golf Management , 08/2011 PGCC Professional Golfers Career College － City , State , usa Professional Golf Management City , State 2011 to present Sport Psychology with audio sound therapy as a side study. Bachelors' degree in progress. Professional Affiliations Veterans Administration Personal Information Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day. Interests Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 Skills acquisitions, audio, Bachelors, business development, contracts, client, clients, databases, financial, notes, meetings, money, Negotiating, negotiator, Oct, progress, Psychology, real estate, settlements, sound, structured Additional Information MEDALS U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal GOLF EXPERIENCE: Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 About me: Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day.

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT ANALYST Summary I am seeking career as Product Control Analyst in a diverse and multinational company that value integrity, courage, good leadership disposition, enthusiastic leaning, teamwork, and performance; where my comprehensive academic experience in finance, accounting, investment and management can be effectively utilized. Highlights Superior time management Financial accounting and control management Financial analysis and reporting MS Office Suites and QuickBooks Advanced computer proficiency Analytical and problem solving abilities Critical thinking with deadline driven Strategic and financial planning and modeling Proficient in SAP (FICO) Business analysis and valuation Budgeting Forecasting and planning Accomplishments Led the development of two financial reporting methods to measure productivity and efficiency of two giant Oil and gas companies. Experience Business Development Analyst August 2012 to Current Company Name － City , State Managed budget forecasting, goal setting and performance reporting for all accounts. Analyzed legal documents, including wills, insurance policies and corporate contracts. Designed and created weekly and monthly spending reports. Coordinated with underwriters, lenders, loan managers and securitization teams to manage portfolios. Oversaw investment portfolio analysis, file maintenance and broker verification. Delivered performance updates, quarterly business reviews and planning meetings.Optimized current revenue streams by networking for additional business prospects with established clients. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Generated new accounts by implementing effective networking and content marketing strategies. Developed strategies and processes that increased patronage and customer base of the company Effectively managed the development, and implementation of insurance policies for insurance holders Evaluated business trend and adopted strategies that ensure customer satisfaction Maintained strong relationships with existing accounts and develop new accounts Prepared proposals, and managed various meetings and presentations to potential customers Provided quotes to customers, process premium payment, and issued policy update. Correction and Family Liaison Officer (Part Time) July 2009 to Current Company Name － City , State Routinely reviewed housing assignments and reassigned inmates when needed. Informed inmates and visitors of rules, safety and security procedures and responsibilities.Maintained daily logs of shift activity. Diligently implement visitation, safety, security rules, procedures, and precautionary measures Received and inspected mail, property and supplies from visitors on behalf of designated inmates Directed the activities of inmate working on maintenance, operations, and other projects Prepared, processed and maintained forms, reports, logs, records and activity journals Completed new intakes paperwork, *ngerprints, searches, material issued and supplies to inmates. Customer Service Associate July 2009 to July 2012 Company Name － City , State Performed registers audit, assisted in preparing and maintaining inventory records Supervised front end cashiers and organized the store, including the checkout desk and displays Operated cash registers and processed gift cards, coupons, and all payment modes with accuracy Performed sale opening and closing procedures, including counting of cash register Effectively handled customer relations issues and in accordance with company policies. Account & Finance Officer January 2007 to February 2009 Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Performed general accounting and finance functions including: Developed financial modelling using excel spreadsheet to analyzed, and report financial statements Preparation of journal and ledger entries, account analysis and balance sheet reconciliations. Built and maintained databases for forecasting future financial performance Presented reports on economic trends of business that enhanced process improvements Managed account payables and receivables. Researched and resolved billing and invoice issues. Education MBA : Finance & Management , 2014 University of Houston － City , State GPA: GPA: 3.80/4.00 GPA: 3.80/4.00 BBA : Accounting , 2007 Ambrose Alli University － City , State , Nigeria Accounting Skills General financial accounting and control Strong analytical and attention detail Multi-tasking with strong deadline driven Advanced computer skills (Microsoft Office suites : Word, Excel, PowerPoint, and Access) and QuickBooks.

BUSINESS-DEVELOPMENT

DIRECTOR, BUSINESS DEVELOPMENT Summary Professional Business Development Director firmed to meet sales objectives on regular basis by using strong leadership, interpersonal communication, presentational and organizational skills Highlights Microsoft Office Suite Microsoft CRM Dynamics LAMS WebEx LinkedIn Experience Company Name January 2013 to Current Director, Business Development City , State Develop and execute a targeted business development plan to build a long-term pipeline Develop and deliver polished proposals and pricing estimates on short notice to potential clients in the public and private healthcare sectors. Work collaboratively with the Executive Sales team to develop marketing campaigns, and new territories Build relationships with key hospital executives and decision makers within prospective client organizations Stay current on healthcare industry trends and personnel moves among prospect organizations Identifying prospective clients using established lead methodologies Manage a business development team of 10 people. Increased monthly prospect by [Number]% by implementing strategies to develop and expand existing customer base. Company Name January 2011 to January 2013 Call Center Manager City , State Accept and handle supervisory requests and calls from staff and customers. Provide the Call Center Director with all information about any extraordinary situations. Ensure that the call center representatives follows call procedures at all times and enforce all department and company policies. Collaborate with the Call Center Director in the development and implementation of any training for newly hired and existing Call Center Representatives. Act as a resource for the Call Center Representatives. Maintain accurate performance evaluations of the Call Center Representatives by reviewing message history, call history, and recorded calls. Coordinate outside sales calendars with scheduling requests and call que assignments. Provide back-up support to the Call Center Director as necessary. Assist in the hiring process of call center representatives. Company Name January 2009 to January 2011 Director City , State Generate new business via email campaign, cold calling, social networking, and other online resources and utilize market knowledge and industry contacts to grow Global Orientations business. Build relationships with key human resource professionals, global mobility and relocation decision makers within prospective client organizations. Identify and penetrate new contacts, accounts, and broadening the range of business in existing accounts. Track and communicate competitive factors, trends, and issues affecting purchase decisions for my team and I assigned regions. Develop and grow a new business pipeline and relentlessly pursue opportunities to broaden our markets. Research and develop strategies to identify new customers, sales opportunities and new service development and collaborate with Marketing to execute on these strategies. Create and deliver compelling, customized WebEx sales presentations that address the core business challenges and opportunities faced by the prospect. Negotiate and finalize agreements/contracts with clients, and close sales. Coach and manage the inside sales team of seven. Recruited and managed a network of 60 realtors. Company Name January 2007 to January 2009 Business Development Manager, Team Leader City , State Conduct heavy outbound B2B calling to Enterprise and Strategic Enterprise organizations for direct lead generation and setting up WebEx presentations to high level executives. Develop high level relationships with CEO's, CFO's, COO's, and CTO's. Strong focus on building the pipeline and getting prospects into the pipeline for future revenue generation by identifying key contacts and acquiring key lead criteria for each account. Qualified new business opportunities by identifying how our professional solutions align with their business needs, and closing the sale. Work with senior management team to define key business development strategies and initiatives. Qualify existing leads via email campaign, as well as develop and maintain prospect lists in sales force database. Generate proposals, negotiate contract terms and close sales. Develop and manage the business development team. Submit weekly status update and monthly prospect report to VP of Sales and VP of Marketing. Education 1 1 WGU City , State University of Potomac College 1 2013 Bachelors of Sales : Sales Management State Sales Management University of Potomac College 1 2011 Bachelors of Science : Business Management State Business Management 35 Credits Belford High School 1 2002 Associates of Science : Business Management State GPA: GPA: 3.3 Business Management GPA: 3.3 High School Diploma Skills B2B, back-up, business development, Call Center, closing, Coach, cold calling, competitive, contracts, CRM, client, clients, database, email, senior management, focus, hiring, human resource, inside sales, Director, marketing, market, Microsoft Office Suite, Enterprise, network, networking, outside sales, personnel, policies, presentations, pricing, proposals, Research, Sales, scheduling, Strategic, supervisory

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT CENTER MANAGER Professional Summary Dynamic Marketing Manager with more than 7 years in the Sales Management and Territorial Marketing Industries. Creative and innovative team player with compelling leadership skills. Highly customer service oriented with excellent written and verbal communication skills which enhance the customer service experience. Excels in deadline-driven account management with an established track record of remarkable sales results. Experience Business Development Center Manager , 08/2017 to 10/2018 Company Name － City , State Achieving daily-weekly and monthly goals and objectives. Making 75-100 outbound calls per day. Initiating and Responding to customers with 40-60 emails per day. Working in a computer based management tool. Setting a volume of appointments daily. Following up with customer vehicle inquiries efficiently to maximize opportunities. Effective working as part of a team. Internet Sales Manager , 12/2016 to 03/2017 Company Name － City , State Maintained a 94% average of leads answered in <15> 3 minute average answer time per lead.  Worked flexible schedule and from home office to insure precise customer lead follow up Provided expert product and service information. Delivered 5 Units during first week of hire Ensure that salespeople are informed of all incoming appointments Enhance customer satisfaction during the entire purchase experience. Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach Sales Consultant , 12/2016 to 08/2017 Company Name － City , State Contributed to repeat and referral business by using strong customer service and problem solving skills. Maintained a 98 % customer service satisfaction rating per KIA Performance Center. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Developed and executed sales promotions. Provided expert product and service information. Community Donation and Outreach Manager - Eastern CT Territory , 05/2016 to 12/2016 Company Name － City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Worked effectively in a heavily cross-functional, fast paced environment. Directed and supervised employees engaged in sales and inventory-taking. Trained staff to deliver outstanding customer service. Identified inefficiencies and made recommendations for process improvements. Built partnerships with local organizations to increase company offerings and improve services. Established 54  new accounts in only 6 months through successful client development. Membership and Marketing Manager-Eastern CT Territory , 07/2014 to 05/2016 Company Name － City , State Managed 22 towns in CT with over 5000 girls and 3000 adults. Attended and participated in community meetings and groups Collaborated with probation officers, school representatives and other key individuals in the community to support children and their families Facilitated activities that developed students' physical, emotional and social growth. Worked with an average of 20 students per program. Trained program staff to deliver outstanding   educational and creative programming. Loss Prevention and Operations Manager , 08/2013 to 07/2014 Company Name － City , State Ensures highest level of compliance in and the execution of company sponsored training programs for all employees. Responsible for the protection of company assets through multiple avenues of Loss Prevention. Maintained high average (90-95%) audit stores compared to the company average (82%). Lead Sales Associate - Part Time , 08/2013 to 07/2014 Company Name － City , State Exceeding company sales standards within my first month (7.9% increase to projected sales budget). Maintains a large customer base to insure return customers and promoting Belden Jewelers through excellent customer service. Assistant Store Manager , 04/2012 to 08/2013 Company Name － City , State Created plans to maximize sales and customer service on a weekly basis. Maintained a "customer first" selling experience to increase future sales. Recognized for mastery in Leadership, Team Management, Communication and Planning and Organization of Administrative Duties at retail store level. Increased 2013 sales by 2.35% and units sold by 5.76% with in first 8 months of employment. Shift Supervisor , 05/2010 to 04/2012 Company Name － City , State Responsible for opening and closing procedures. Maintained above average customer service and secret shopper percentages (92-98% customer service rating) with all employees averaging of at least (88%). Cross trained all employees to work efficiently in all areas of retail store. Department Manager , 11/2009 to 05/2010 Company Name － City , State Highest sales rating for three consecutive months (10% increased sales over projected budget). Trained all new sales associates for other departments. Controlled department payroll budget. Scheduled staff efficiently to maximize sales and accommodate store traffic. Member Program Facilitator , 09/2008 to 06/2012 Company Name － City , State Active leader in multiple urban towns across CT. Exceeded membership goal in every program (105% enrollment rate). Created easy to follow programs that would enrich girls and increase membership enrollment in new areas. Established and maintained cooperative relationships with representatives of community and public interest groups. Camp Counselor , 05/2006 to 08/2008 Company Name － City , State Responsible for providing unit information reports, data, and daily logs to the Head Counselor. Responsible for participating in and leading camper activities. Responsible for maintaining effective working relationships with staff and creating harmonious relationships with campers, parents and staff. Responsible for check-in and check-out procedures. Ensure that unit schedules and activities are implemented. Education Associate of Science : Respiratory Therapy , 2019 Manchester Community College － City , State Diploma Bolton High School － City , State Multiple awards for Philanthropy, Music Education, and Special Needs work within the school

BUSINESS-DEVELOPMENT

SR. BUSINESS DEVELOPMENT DIRECTOR Professional Summary Highly ambitious in business development with background in sales, and marketing,  Expertise in market analysis, forecasting and client needs assessments. Motivated in business sales with solid experience managing all levels of large-scale projects, including budgeting and administration. Experienced  professional with strong leadership and relationship-building skills. Skilled  with experience in the Aerospace industry. Familiar with spare parts and re-manufacturing.  Dynamic communicator who consistently exceeds goals and company expectations. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Strong verbal communication Data management Process implementation Powerful negotiator Budgeting and finance Team leadership Self-motivated Project management Conflict resolution Risk management processes and analysis Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. IT Program Manager , 01/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'. Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills analyst, AutoCAD, budget, business development, develop business, configuration management, consultation, contracts, client, clients, customer satisfaction, delivery, Direct sales, engineer, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, materials, Material science, Microsoft Windows, Radar, network installation, networks, processes, project management, quality, quality management, sales, Six Sigma, strategy Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State Master of Business Administration (M.B.A : Embry Riddle University - State B. S. Computer Science : Computer Science , 1984 Southern University - City , State Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman (private pilot)

BUSINESS-DEVELOPMENT

SR. BUSINESS DEVELOPMENT DIRECTOR Accomplishments Cyber security classified systems - Department of Defense: held Top Secret, Secret Clearances Windows server networks, Disaster Recovery, Microsoft Office applications Guest Teacher Lee County Schools Career Counseling High School and College level Low Vision support software, Guide, Zoom Text, Jaws support Classroom lecture training on Aviation and commercial business topics EH&S Tier 1,2 auditor Private Pilot. Professional Summary Top producing sales professional and expert in the aerospace  industry. Dynamic communicator who consistently exceeds goals and company expectations. Motivated business developer with solid experience managing all levels of large-scale projects, including budgeting and administration. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Risk management processes and analysis Team leadership Staff development Project management Self-motivated Process implementation Powerful negotiator Extremely organized Client assessment and  analysis Budgeting and finance Strong verbal communication Team liaison Conflict resolution Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. Implemented marketing strategies which resulted in 12% growth of customer base. IT Program Manager , 12/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'.  Provided product sales support in closing client software purchases resulting in 1.8 million in sales in one physical year Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Led training as instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis.  Sales engineer support for rocket engine and jet engine sales for NASA, Lockheed, and US Airforce. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills  Budget, business development, product sales, configuration management, consultation, contracts, customer satisfaction, ontime delivery, direct sales, engineering, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, Material science, Microsoft Windows, Radar, network installation, project management, quality management, Six Sigma lean manufacturing Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State MBA : Avaition , 2004 Embry Riddle University - State Bachelor of Science : Computer Science , 1984 Southern Adventist University - City , State Computer Science Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman certificate (private pilot) single engine Six sigma

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT SPECIALIST Professional Overview Results-oriented Sales and Business Development leader with Technical Background Skill Highlights Excellent written, oral, and interpersonal communication skills Strong analytical, problem-solving, and conceptual skills Self-motivated, with the ability to plan, schedule and prioritize daily activities Works well in a team environment and independent assignments Proficient with SAP CRM, MS Office applications, advanced typing skills Professional work ethic with commitment to excel in changing environment Core Accomplishments   2013 - 2014 Awarded Microsoft M.V.P. six consecutive quarters for consistent top performer SAP Q3 - Q4 2015: Generated 13.3M Pipeline / 6.8M Closed Business SAP Q1 - Q3 2016: Generated 18.7 Pipeline / 2.3M Closed Business ​ Professional Experience March 2015 to September 2016 Company Name City , State Business Development Specialist Develop new business opportunities across the SAP Northeast Large Enterprise territory Consistently exceeded all Market Generated Opportunity and Revenue quotas  Strategically worked with my assigned filed representatives to develop and deploy go-to-market strategies to acquire new business for SAP Implement outbound marketing campaigns Maintain accurate and up-to-date information within CRM on all accounts Recommend and introduce key solutions to C-Level Executives within my territory  Leverage solution specialist and engineers to further qualify and develop opportunities Utilize SPIN Selling and BANT sales approach for business development Collaborate with assigned field reps and inside sales to develop territory strategies  January 2014 to March 2015 Company Name City , State Sales Optimization Specialist (contracted) Support Channel, Enterprise and Mid-Market Sales Teams with all sales processes Collaborate with Sales and Marketing teams to optimize and accelerate market qualified sales opportunities Lead disposition and tracking, to include forecasting and revenue capture for opportunities Performing lead re-qualification and prospect re-engagement to capitalize on opportunities delivered by marketing vendors Collaborate with sales to develop territory strategy  June 2012 to April 2014 Company Name City , State Marketing Specialist Microsoft Team Lead - Lead caller and liaison between Microsoft Client Success Associate and team of 23 Calling Agents. Coordinated and lead all meetings to discuss results of campaign analysis with Internal Client Success members and Key Microsoft Stakeholders. Conducted all training and coaching of Agents prior to Microsoft Certification Campaign Tester - Testing the validity of data, messaging and targeted contacts prior to a campaign going live Troubleshoot campaigns not meeting expected KPI's providing feedback and recommendations based on my findings Dell SonicWALL Chat Specialist - Support existing and potential Dell SonicWALL customers Event Recruitment - Inviting targeted key contacts based on client objectives to marketing events Appointment Setting - Scheduling firm date & time meetings with key contacts Lead Generation - Matching a prospects needs with a Client's service or product Education 2017 Rio Salado A.A. General Studies Related Coursework: Computer Technology Skills Technical Sales SAP Social Selling Business Development SPIN Selling Network Security Relationship Building Channel Partners Cold Calling

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT ASSOCIATE Summary Hungry and highly driven successful sales professional with over 10 years experience. A strategic thinker and communicator who implements creative sales strategies to achieve and maintain high sales growth. Adept at building excellent working relationships with corporate and/or not for profit executives focused on achieving present as well as long term goals. Experienced in public relations, project development, account management, sales strategies to close and implementing endeavors for clients. Highlights Meeting/exceeding sales goals Highly driven and motivated Excellent communicative skills Successful implementation of sales strategies Negotiations expert Tenacious closer Consistently reliable sales Highly intuitive to clients needs Professional Experience Business development Associate May 2016 to Current Company Name － City , State Create a pipeline of prospects by establishing and maintain professional relationships with key decision makers Research, source, make initial contact (email, cold calling, telephone prospecting), and meet potential clients at their locations to accurately qualify the prospect and establish needs; Prepare and present proposals and close new accounts Develop and maintain Sales Plan and ensure achievement of Company sales targets and profitability Network and actively participate in User Groups, Associations, and Trade Shows in targeted vertical Work closely with the Marketing team and the Business Development team to generate new leads Strong understanding of customer and market dynamics and requirements; Manage all activities through the Customer Relationship Management Software (CRM-Zoho), ensuring consistency and accuracy. Ballet and Barre Instructor August 2014 to August 2015 Company Name － City , State Instructed middle school and highschool young women in Ballet classes. Instruction focused on the importance of core strength and correct alignment Taught the foundation of Ballet techniques in preparation for upcoming Belle drill team auditions at Highland Park High School Real Estate Professional July 2014 to Current Company Name － City , State Sales of over 2 million dollars Closing 70% of generated leads Executed all documents to closings Created and maintained a large client referral base Provided exceptional customer service Networking and marketing to generate successful leads Barre Teacher January 2013 to January 2016 Company Name － City , State Guided clients in safe exercise, taking into account individualized physical limitations. Taught clients how to modify exercises appropriately to avoid injury. Contributed to a [number]% increase in sales for the personal training department. Grew class numbers and attendance On - Call Substitute Teaching January 2012 to Current Company Name － City , State I am currently on the Sub List at the following studios:   Lifetime Premier Club Studio Six Larry North Dallas Country Club Real Estate Professional March 2011 to July 2014 Company Name － City , State Sales of over 1.5 million dollars Closings 75% of generated leads Executed all documents to closings Created and maintained a large client referral base Provided exceptional customer service Networking and marketing to generate successful leads Barre Teacher January 2011 to Current Company Name － City , State Designed each class to match the skill and learning levels of all participants.Suggested exercise modifications to individual students to avoid strain and injury. Cleaned and organized studio after each group fitness class. Encouraged members to continue attending group fitness classes. Prepared teaching area for each class and returned all equipment to storage at the end of class. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Owner/Interior Designer October 2004 to January 2010 Company Name － City , State Developed interior residential/commercial design company Implemented project costs, budgets and design schedules Account management Created branding and design presentations Ensured that project vision and intent was reflected and implemented Tracking of client accounts, invoicing and generating leads Skills and Education Proficient in Ntreis, North Texas Real Estate Information Services Proficient in Centralized Showing Services Proficient in Smart Locating Apartment Data Proficient in Zumper, creating, generating and tracking leads Proficient in Craigslist, creating ads and generating leads Proficient in Microsoft office, such as Word, Excel, Powerpoint Proficient in the use of Microsoft Office Suite Proficient in the use of CRM - Zoho Excels in: Fund Raising with senior level executives In-Kind Donations with business owners Event Planning with business owners, charitable organizations, wealthy individuals Public Presentation/Speaking to large groups on a weekly basis Education Birmingham Southern College, Birmingham, AL Awarded Jimmy And Emil Hell Scholarship Arts Scholarship for Ballet Accomplishments Champions School Of Real Estate - Licensed Active Realtor Community Involvement Fundraising Co - Chair for The 24 Hour Club 2016 Sustainer with The Junior League of Dallas Chair for the Dallas Council on Drug and Alcohol Abuse Campaign, doubled monies raised from previous years ($37,000 - $75,000) Presbyterian Hospital Weekly Volunteer (11/2013 - Present) Involvement in charitable organizations such as: The junior Symphony League, University Park Association board member The March of Dimes The Magdalena House Green House Treatment Center The Bridge Homeless Shelter

BUSINESS-DEVELOPMENT

DIRECTOR, BUSINESS DEVELOPMENT Professional Summary Results-driven and highly skilled business development director with in-depth state and federal government. Expertise in identifying, developing, and executing strategic pursuits of new government opportunities.  Excellent healthcare and business process solutions experience leveraging new industry trends, as well as game-changing legislation and its impact to federal and state governments. Open and clear communicator with demonstrated strategic vision and disciplined execution. Capable in bringing immediate federal government healthcare-related opportunities. Core Qualifications 32 years of experience with client engagement, oral, and written submission skills in government opportunities  20 years experience in government healthcare markets, state and federal 28 years of IT and Business experience with large and global IT and business solutions companies Very strong analytical and business acumen  Demand Creation Pursuits -- ability to integrate proven technology solutions into client's key strategic initiatives  Federal Government Experience within Veterans Affairs, Center of Medicare and Medicaid, DHS, FEMA, US Marshal's, Coast Guard, CIS, ICE, IRS, FBI, HUD, FHA, Commerce, DOL, OPM, DoD, DC Gov. Experienced within large and small businesses, including IPOs Extensive knowledge of the Federal Acquisition Regulations    Demonstrated ability to organize, lead (or participate), and direct teams of diverse business, leadership, and technological backgrounds, Strong experience in teaming and partnering arrangements for set-aside opportunities, as well as large opportunities requiring small business programs State Governments Experience in 17 states regarding Medicaid, Health, Human Services, Judicial, Workers Comp, Employment, Revenue/ Taxation Demonstrated ability shaping and branding opportunities. Author of several government white papers for the VA and CMS Experience Director, Business Development Feb 2007 to Current Company Name - City , State Business Development in the pursuit of healthcare applications, transactional processing, data acquisition, data aggregation/mining, SaaS and Repository Services, data storage, IT support services, interoperability, ePresentation, payment integrity, and advanced data analytics for FWA.  Led and participated several large-scale federal and state government acquisition teams. Author of several white papers and presentations to Client Leadership and legislative entities. Results: 56 Opportunities, Opportunity TCV ranged from $2.5M to $257M, with a success rate of 19%. Over the 8 years generated  $556M TCV.  Presently $495M in identified new opportunities. President's Club 5 of the 8 years. CEO and President Sep 2003 to Jan 2007 Company Name - City , State Start-Up company within the State Government Markets providing IT Support Services and innovative software solutions in Provider Healthcare and land-related records.  Start up company developed IT-related services for State Governments'  and private healthcare Provider records.  First Year growth to $2.1M, by December 2006 revenue growth to $7.3M, with a data repository over 500M-land related records for title companies and working on interoperability networks for Healthcare Providers and hospitals within the Mid-Atlantic State Region. American Title Company acquired company repository assets in December 2006. Vice President, Commercial Digital Services Feb 1996 to Aug 2003 Company Name - City , State Applied Graphics Technologies (AGT) was part of the Mort Zuckerman Publishing Corporation as an IPO in 1996, providing new, innovative digital technology to the Publishing Firm's analog solutions, as well as the commercial markets.  Services offered were digital capture, management, storage, and presentation to large marketing firms, such as the NBA, NFL, Playboy, Life and Time magazines. Over the 7-1/2 years opportunities ranged from $35M to $375M. Success rate was over $820M for the 7 years.  AGT was sold to Fuji Digital Services.  Generated Revenue, climbed in 1997 from $150M to well over $ 600M annually by 2003. Director, National and Strategic Accounts - Digital and Applied Imaging Group Jan 1974 to Jan 1996 Company Name - City , State A 22-year veteran within Kodak. Was an Industrial Engineer performing statistical release testing and Client engineering support services. In 1983, trained as Sales Representative and maintained Federal Government sales within Washington D.C., Texas, North Carolina, California, and New York.  Transitioned over to Kodak's digital imaging and storage products and services in 1888 for Kodak's larger business units and the Federal Government.  By 1992, named as Director for all National and Strategic Accounts (WalMart, Penneys, Sears, etc.) across all of the 22 Business Units managing 7 Business Development Representatives.  Generated Revenue from 1992 to 1996, ranging from $100M to $900M.  Every year sales achievement exceeded revenue goals -- Sales Gold Achievement every year. Recognized as Kodak's leading Sales Manager within the company (1994 and 1995). Education College of Continued Accredidation , Mechanical-Industrial Engineering 1983 Rochester Institute of Technology - City , State , USA Executive Management , Accelerated Management Program 1990 Columbia University - City , State , USA Business Develoipment 2011 Revenue Storm - City , State , USA Revenue Storm is a renowned sales development program specializing in the IT Service Industry.  Its unique application in demand creation and business development is one of the most sought out sales training program for sales professionals -- training was over two years. HIPAA -- Professional , HIPAA Certification 2002 HIPAA Academy - City , State , USA Professional Affiliations Mid-Atlantic Professional Affiliation (MAPA), Washington, DC Mitchell International/Jopari Advisory Board, San Diego, CA

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT ASSOCIATE Executive Profile Award-winning sales executive with international sales experience. Skill Highlights Professional Experience Business Development Associate January 2015 to Current Company Name - City , State Responsible for prospecting and developing relationships for unqualified, and qualified sales leads through Market Master, Sales Force, cold calls and networking. Generated over 60 - 70 sales calls per day and distributed sales materials to the appropriate future clients. Secured appointments for the District Mangers I am assigned to. Built relationships with the District Managers and worked together in securing new leads and securing appointments with the proper contact before or after the client has been qualified and would assist in any way win the sale. Managing Director January 2000 to January 2015 Company Name - City , State Marketing and Management Company for telemarketing firms and the hospitality\hotel industry. Projects include, Accelerated Financial Center, LLC, M.R. Carter, LLC, The Ramada Inn, Stuart, FL, The Tourist Information Center of Martin County in Stuart, Florida. With MRC, I contracted with MR Carter LLC, and Accelerated Financial Center, LLC. Responsible for all telemarketing functions and sales, sales relationship building and administration for both million dollar company's which handled consumer credit card interest rate reductions under the Federal Credit Cart Act. At the Ramada I was responsible for Guest Services, Group Sales, Conference Services and Catering and Restaurant Management for and Annual 4 million dollar budget. I also instituted a program for cold calling and utilizing our CRS with the Ramada to prospect potential clients, sales promotion, and client relationship development. This was all done also with a variety of marketing methods. At the Information Center, I owned and managed the office at the I-95 exit, and primarily I also did all the sales prospecting calls for potential clients that would utilize our rack sales department. This was organized with the County, the hotel community throughout the State of Florida and also with FLAUSA and the State of Florida itself. General Manager January 1999 to January 2000 Company Name - City , State Developed and operated small thirty room upscale resort. Responsible for guest services, rooms, operations, accounting, and sales and marketing. Developed a strong sales prospecting follow through program for new clients and new prospects through sales avenues that included public relations and consumer awareness. First year annual revenue produced $400,000. Director of Sales January 1997 to January 1999 Company Name - City , State Responsible for all sales & marketing staff and sales aspects for the resort. This included public relations, client base relationship and awareness building and staff training to follow through with sales promotion processes. Property's annual revenue exceeded 10 million. Director of Travel Industry Sales January 1990 to January 1997 Company Name - City , State Indian River Plantation Resort & Yacht Harbor. Manager on Duty, Group Sales Manager, Director of Travel Industry Sales (Domestic and International). Was the leading Group Sales Manager for four years. Was appointed in 1995 as Director and developed the International and Domestic leisure markets. This portion of the leisure market room revenue increased by 2 million in 18 months. Senior Group Sales Manager January 1980 to January 1990 Company Name - City , State Management Trainee, Director of Conference Services & Catering, Group Sales Manager and Resort Manager on Duty. Trained in all departments of the property. Responsible for groups, and group bookings held at the property which involved the Midwest, Northeast, and Florida markets. Instituted a strong awareness and sales process which produced positive results to the property's bottom line. Annual revenues exceeded 60 million dollars. Leading Group Sales Manager, exceeding goal production for 5 years. Assistant Manager January 1975 to January 1980 Company Name - City , State Concentration on group, front and back of the house, for the Food & Beverage Division. Primary employment during College. Education B.S.B.A : Management Xavier University - City , State Management M.B.A : Marketing & Finance , 1978 Xavier University - City , State Marketing & Finance Interests YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism. Professional Affiliations American Hotel Motel Association of Palm Beach and Martin County, Hospitality Sales and Marketing Association International of Palm Beach (Lifetime Honorary Advisor), Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach, The International Game Fish Tournament Observers and The International Game Fish Association. Memberships FLAUSA Kiwanis International of Jensen Beach, Historical Society of Martin County, Hotel Motel Association of Martin County and Palm Beach Hospitality, Sales & Marketing Association of Palm Beach, Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach. Additional Information Volunteer Services: YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism. Skills accounting, budget, cold calling, Credit, client, clients, staff training, Financial, Director, marketing, Market, Marketing and Management, materials, Excel, office, Outlook Express, Power Point, win, Word, networking, processes, promotion, public relations, relationship building, Restaurant Management, Sales, Sales Manager, telemarketing

BUSINESS-DEVELOPMENT

SENIOR BUSINESS DEVELOPMENT MANAGER Executive Summary Resilient and focused management professional providing 15+ years of progressive leadership experience with proven success in developing, growing, and managing account portfolios. Strong strategic-planning and people-management skills. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Organized and diligent, with excellent written, oral and interpersonal communication skills. Core Qualifications Strategic positioning Contracts Strategic planning Critical thinking Account management Competitive analysis New customer acquisition Stakeholder relations Professional Experience Company Name City , State Senior Business Development Manager Washington, D.C. Aug. 11, 2003 thru May 18, 2007 (8 am - 5 pm) Government-sponsored enterprise (GSE) which operates under a congressional charter whose mission is to expand the flow of mortgage money by creating a secondary mortgage market. Senior Business Development Manager: Created, executed, and oversaw both short- and long-term strategic plans and initiatives within the affordable housing sector. Led and supported business teams in a highly matrixed organization in addressing and resolving complex banking and financial transactional issues. Worked collaboratively with individuals across multiple functional Lines of Business on specific activities; interacted with external stakeholders in role as "Trusted Advisor" to address their respective business requirements and objectives. Managed deliverables per client needs, on time, and within compliance. Created project status briefings, reports, project artifacts including agendas, minutes, project plans, and correspondence. Developed and tracked metrics to measure progress on plans and initiatives. Key Accomplishments: Met Emerging Markets objectives for target year by exceeding 25% threshold in Washington D.C. & Philadelphia Metropolitan Statistical Areas (MSAs). Evaluated and supported 21 initiatives across various regions nationwide, including the Native American Tribal Lands & AARP/Fannie Mae Collaborative Housing Initiatives, and Center for Community Self-Help. Collaborated on the development and execution of the American Dream Commitment (ADC) Hispanic Strategy, with focus on increasing homeownership within the Latino community as part of Fannie Mae's homeownership commitment. Developed and implemented the "Manufactured Home" High-End product. Co-authored and rolled out the "New Hampshire Manufactured Housing Variance" program that served as a model for all other states seeking to initiate a similar manufactured housing loan program. Designed and introduced project plans for pilot initiatives in major markets, implementing build strategy to support multicultural/multilingual outreach efforts for African-American, Hispanic, Asian minority and underserved communities. Business Development / Sales Manager Laid Off): Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events. Company Name City , State Marketing Manager Oct. 1, 2012 - Jul. 31, 2013 (8 am - 5 pm) Information technology (IT) firm providing customized business intelligence (BI), information and performance, management, web and support solutions to federal government and commercial clients. Laid Off): Administered widespread adoption of the corporate strategic marketing plan focusing on products and services, expansion and customer retention through development of targeted demand generation campaign efforts. Proposed integration of next generation BI tools. Supported regular communication of key planning initiatives and progress to executive leaders. Facilitated business process improvement by drafting policy and process guidance including memorandum and standard operating procedures. Promoted company products, services and capabilities through redeveloped company website incorporating social media and marketing collateral (i.e., capability statement, case studies, and white papers). Provided training, coaching, and mentoring to direct reports. Key Accomplishments: Established 12 strategic teaming partnership agreements Oversaw proposal development and submission that resulted in the following contract awards: $10M Operations & Maintenance contract under the U.S. General Services Administration, Federal Acquisition Service, Office of the Chief Information Officer, and $1M FedEx Dashboard Development. Designed and launched direct-mail campaign as part of two multi-vendor DE statewide training contracts offering 1,200+ comprehensive e-Learning, training, and certification programs with on-site, webinar and self-study web-based options. Composed and administered over a dozen press releases highlighting business relationship with the Governor's office. Contributed to the redesign/rebranding of company website to deliver informative, positive and intuitive user experience. Administered annual budget of $250,000 for Marketing Department and tracked revenue against expenses. Company Name City , State Senior Mortgage Specialist May 21, 2007 thru Dec. 5, 2008 (8 am - 5 pm) Independent mortgage company with financing of $500M annually in homeowner loans. Senior Mortgage Specialist (NMLS# 156398): Originated consumer loan mortgages (B2C) through client base of real estate agents, brokers, homebuilders, developers, and related industry professionals. Produced products and services marketing material. Conducted research and analysis to capitalize on opportunities and penetrate appropriate markets. Delivered product and finance training to realtors. Key Accomplishments: Increased loan originations by 100% in first year with an incremental increase of 32% in second year. Spearheaded retail mortgage lending start-up operations located in Sussex County resulting in 11% market share. Initiated and coordinated manufactured housing sector program and managed corresponding investor relations. Certified and Licensed Mortgage Banking Instructor in Delaware. Education 2014 Delaware Technical Community College City , State , US Pharmacy Technician Pharmacy Technician: Delaware Technical Community College, Georgetown, DE (2014) 2006 St. Joseph's University City , State , US Executive MBA Executive MBA: St. Joseph's University, Philadelphia, PA (2006) Muhlenberg College City , State , US Bachelor of Arts Bachelor of Arts Degree: Muhlenberg College, Allentown, PA (Junior Year Abroad, La Sorbonne, Paris, France) Affiliations Former Philadelphia Tri-Chapter of National Association of Hispanic Real Estate Professionals (NAHREP) Certifications Certified and Licensed Mortgage Banking Instructor in Delaware GE Six Sigma Green Belt, Fannie Mae Lean Six Sigma, Pharmacy Technician (#10046555) ACT Certified and Licensed Mortgage Banking Instructor in Delaware. Languages English (native speaker), French, Spanish, Presentations Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events Skills Bi, Business Intelligence, Progress, Loans, Mortgage, Business Development, Marketing, Operations, Training, Solutions, Adc, Business Requirements, Correspondence, Fannie Mae, Gse, Metrics, Project Plans, And Marketing, Budget, Business Process Improvement, Clients, Coaching, Contracts, Drafting, E-learning, Federal Acquisition, Federal Government, Fedex, Integration, Integrator, Maintenance, Marketing Collateral, Marketing Department, Marketing Plan, Mentoring, Pricing, Process Improvement, Proposal Development, Strategic Marketing, User Experience, Web Based, Web-based, White Papers, B2c, Finance, Increase, Instructor, Investor Relations, Lending, Market Share, Mortgage Banking, Mortgage Lending, Real Estate, Retail, Retail Marketing, Retail Mortgage, Data Mining, Networking, Pentaho, Promotional, Sales, Sales Manager, Sap, Strategic Planning, Act!, Business Writing, Compounding, Excel, Fundraising, Horizontal, Hospital Pharmacy, Inventory, Mckesson, Microsoft Office, Microsoft Sharepoint, Ms Office, Outlook, Outpatient, Powerpoint, Project Management, Publisher, Robotic, Sharepoint, Siebel, Six Sigma, Six-sigma, Visio, Word, Pharmacy, Mba

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Highlights BUSINESS DEVELOPMENT SKILLS Identify and capitalizing on opportunities. Understanding customer requirements. Networking in a professional manner. Developing key relationships. Identifying important decision makers. Maximizing revenue at every opportunity. Knowledge of how to get past the screening processes and to be able to contact important decision makers. MANAGERIAL SKILLS Comprehensive understanding of the internal processes and organizational structure of businesses. Understanding key business drivers. Analyzing and solving problems. Taking charge of long term projects. Able to review the time and resources spent with a prospect client against the return on investment. Taking responsibility for personal development. Experience January 2014 to Current Company Name City , State Business Development Manager Manage new and existing accounts and develop them to their fullest potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs. Duties: Generating new business both in face to face meetings and over the phone. Identify prospective clients and contacting them. Replying to all prospective new and current client enquiries in a timely and accurate manner. Making a high number of daily outbound calls to prospective new clients. Completing all documentation and administrative records, fully and accurately. Maintaining a database of all contacts. January 2012 to January 2014 Company Name City , State Business Development Manager Manage new and existing accounts and develop them to their fullest potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs. Duties: Generating new business both in face to face meetings and over the phone. Identify prospective clients and contacting them. Replying to all prospective new and current client enquiries in a timely and accurate manner. Making a high number of daily outbound calls to prospective new clients. Completing all documentation and administrative records, fully and accurately. Maintaining a database of all contacts. January 2009 to January 2012 Company Name City , State Finance Director/Accounting Manager Guided finance staff, vendors, and other Chapter personnel in performing day-to-day finance department activities, including accounting, reporting, billing, credit card processing, collections, cash management, budgeting, forecasting, payroll, accounts payable, accounts receivable, and human resources, for five office locations. January 2007 to January 2009 Company Name City , State Budget/Project Accountant Coordinated and led the annual budget process. Developed and managed the maintenance of budget monitoring and evaluation systems. Analyzed budget patterns and project expenditures based on statistical data. Conferred with internal and external administrative offices to ensure compliance with required procedures. Provided instruction and answered questions relating to budget procedures as a liaison between departments. January 2006 to January 2007 Company Name City , State Accountant Performed the full spectrum of accounting functions, including audit testing and preparing tax returns for both individuals and businesses. Conducted monthly bookkeeping duties for numerous companies. January 2000 to January 2005 Company Name City , State Manager Directed staff in providing specialized cosmetic services to clients. Led efforts to build long-term customer relationships and ensure customer satisfaction. Provided educational support to all salon staff members. January 2000 to January 2000 Company Name City , State Merchantainment Cast Member/Intern Assisted in store-wide functions, including customer service, sales counter/cashiering activities, stocking, merchandising, inventory control, loss prevention, and problem resolution, as one of only 13 Colorado State University students chosen to participate in the internship. January 1997 to January 2000 Company Name City , State Telemarketing Agent Selected to serve as a member of the initial outbound sales team. Performed both inbound and outbound sales functions. Education Colorado State University City , State , US Master of Organizational Leadership Human Resources : Leadership Colorado State University-Global, Denver, CO Master of Organizational Leadership Human Resources, In Progress Colorado State University City , State , US Master of Business Administration : Business Administration Colorado State University-Pueblo, Pueblo, CO Master of Business Administration, Degree Plus Program Bachelor of Business Administration : Accounting Bachelor of Business Administration in Accounting, Degree Plus Program Bachelor of Business Administration in Management/Marketing Professional Affiliations National MS Society, Colorado-Wyoming Chapter, Denver, CO Skills Clients, Satisfaction, Accounting, Sales, Accounts And, Business Development, Database, Documentation, Existing Accounts, Outbound Calls, Human Resources, Accounts Payable, Accounts Receivable, Billing, Budgeting, Cash, Cash Management, Collections, Credit, Credit Card, Finance, Forecasting, Including Accounting, Payroll, Accountant, Inbound And Outbound, Sales Team, Telemarketing, Budget, Liaison, Maintenance, Audit, Bookkeeping, Tax Returns, Testing, Cashiering, Customer Service, Inventory, Inventory Control, Loss Prevention, Merchandising, Problem Resolution, Receptionist, Retail Sales, Sales Counter, Stocking, Drivers, Managerial, Networking, Marketing, Progress

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Summary Hard working and energetic management professional focused on customer satisfaction throughout all stages of the sales life cycle. Highlights Excellent communication skills Energetic Resolution-oriented Compelling leadership skills Exceptional multi-tasker Effective Retail Sales Manager Experience Business Development Manager September 2012 to March 2015 Company Name Resolve customer complaints regarding sales and service. Determine price schedules and discount rates. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Represent company at trade association meetings to promote products.Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations. Administrative Assistant April 2008 to June 2012 Company Name － City , State Direct or coordinate the supportive services department of a business, agency, or organization. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Acquire, distribute and store supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Hire and terminate clerical and administrative personnel. Conduct classes to teach procedures to staff. Direct or coordinate the supportive services department of a business, agency, or organization. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Code documents according to company procedures. Reconcile or note and report discrepancies found in records. Access computerized financial information to answer general questions as well as those related to specific accounts. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Perform personal bookkeeping services. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Calculate and prepare checks for utilities, taxes, and other payments. Prepare and process payroll information. Compare computer printouts to manually maintained journals to determine if they match. Reconcile records of bank transactions. Transfer details from separate journals to general ledgers or data processing sheets. Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents. Prepare purchase orders and expense reports. Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal. Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists. Maintain inventory records. Office Coordinator April 1998 to April 2008 Company Name － City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Answer phone calls and direct calls to appropriate parties or take messages. Greet visitors and determine whether they should be given access to specific individuals. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives. Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Provide clerical support to other departments. Manage and maintain executives' schedules. Process payroll information. Set up and oversee administrative policies and procedures for offices or organizations. Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material. Interpret administrative and operating policies and procedures for employees. April 1992 to April 1998 Education Retail Management Purdue University － City , State , USA High School Diploma : College Preparation , May 1986 Bluffton High School － City , State , USA Graduated top 10% National Honor Society Skills 10-key, accounting, accounting software, accounts payable, administrative, billing, bookkeeping, calculators, charts, clerical, commodities, email, fax, filing, financial statements, general office duties, government, insurance, inventory, letters, materials, meetings, Merchandising, messaging, mail, office equipment, organizing, payroll, personnel, copy machines, coding, recording, Retail Management, sales, scheduling, speeches, spreadsheets, multi-line telephone, employee training, travel arrangements, typewriter, voice mail, word processing,

BUSINESS-DEVELOPMENT

DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile My goal is to use my unique collection of expertise, experience, and skills gained from my seventeen years as a construction business development and marketing representative, five years managing a sales force, six years helping my father run his historic home remodeling business, and my college education to reach my full potential as an account executive by helping Visio Financial Services achieve steady, long-term, sustainable growth by building productive relationships with customers, co-workers, company leadership, and other stakeholders. Core Accomplishments Sales and Marketing Increased income 112% in 12 months in Austin Increased market share from 20% to 70% in downtown Atlanta construction market in 12 months Designed and executed branding plan to change the image of the organization, resulting in significant market share increase in each of 23 major U.S. cities Investigated markets and target customer issues to create messaging strategy Market Research Defined industry segments and identified opportunities in 23 major U.S. cities Discovered new opportunities in mature markets and developed and led the implementation of plans to capture significant market share Account Management Managed various sized accounts and grew business by providing superb customer service Successfully grew account sizes in 23 major U.S. markets Trained local staff to continue the example of growing accounts through excellent client service Professional Experience Director of Business Development 04/2005 to 04/2015 Company Name City , State Washington, DC I was called upon to develop and implement growth initiatives in the most difficult scenarios. Whether in low market share environments or during construction recessions or a combination of both, I significantly increased market share in any city to which I was assigned. Through my leadership and supervision, I expanded our market share in Miami, Knoxville, Minneapolis, Dallas, Austin, San Antonio, Tulsa, Los Angeles, Phoenix, Orlando, Denver, Tucson, Houston, New Orleans, Biloxi, New York City, Indianapolis, Birmingham, Nashville, Chattanooga, Sacramento, Modesto, and Fresno. Following is a partial list of noteworthy accomplishments from those assignments: Miami - I developed relationships with building owners in downtown Miami and leveraged those relationships into a group meeting of 17 building owners representing 38 buildings. I delivered a PowerPoint presentation which led to the owners to insist that their building managers give us priority budding status on every project. This one action resulted in substantial growth for my organization. Minneapolis - Redesigned the business development program to focus on building relationships with end-users. As a result, the end-users would insist on using us on their projects. Using this approach, I was able to build enough relationships in the construction industry to experience significant growth, even during a downturn in the construction market. Austin - I took over the business development program of a unit which had steadily declined its market share. After investigating untapped opportunities, I launched an initiative to pursue a new market. The careful execution of my plan resulted in more than a doubling of business in under 12 months. The relationships built with general contractors and end-users led to expanding our market share into San Antonio, Waco, and Dallas. Denver - When I arrived in Denver, out of a list of 200 clients, only 8 were attending monthly informational and sales meetings. I repositioned the agenda away from a "pitchy, preachy" sales presentation to an informational, educational, and interactive format. Within three months, attendance at those meetings grew from 8 to over 90 attendees. Director of Business Development/Political Relations Director 01/1998 to 01/2005 Company Name North Carlolina, South Carolina, Georgia After only three months as a field representative in Augusta, Georgia, I was promoted to Director of Business Development covering North Carolina, South Carolina and Georgia. Shortly afterwards, I was also named the political director for the three states. During my tenure, I focused primarily on growing market share in Atlanta and Charlotte, leveraging client, political, and end-user relationships to grow market share by 90% in the three states, with growth over 100% in Atlanta alone. Following is a partial list of highlights from those assignments: I attended and addressed shareholder meetings of public companies in Atlanta and built personal relationships with CEO's and Directors from Suntrust Banks, Coca-Cola, Georgia Pacific, Genuine Parts (NAPA), Cousins Properties, Rollins (Orkin Pest Control), Equifax, Synovus Banks, and Georgia Power. Leveraged those relationships to secure work at projects for these companies and gained introductions to the executives of other end-users to provide even more bid opportunities. As Political Director, I endorsed and led labor and community groups to support the election of Shirley Franklin for Mayor of Atlanta, making Franklin the first female Mayor of Atlanta and the first African-American female mayor of any major city in the South. I also endorsed and served as labor liaison to Judge Denise Majette and used my contacts and influence to help her unseat Atlanta political powerhouse and multi-term United States Congresswoman Cynthia McKinney.  Additionally, I endorsed and assisted the successful campaigns of the first Hispanic elected to the Georgia State Senate and the first Hispanic elected to the Georgia House of Representatives. Business Manager/Account Executive 01/1995 to 01/1998 Company Name State I served as an apprentice under my father until I graduated high school, and a house we rebuilt on Tradd Street in Charleston, South Carolina, was voted house of the decade in the 1980's by the Preservation Society of Charleston. During and after college, I developed my love for and honed my skills in sales and management while running local Firestone Automotive and Tire Stores and later, business-to-business direct cold-call sales for Transworld Systems, an accounts receivables solutions company. Education Bachelor of Arts : English 1991 Charleston Southern University City , State Completed degree in English taking 15-18 hours per semester and working a full time job throughout my college career. Served as Sports Editor/Reporter for The Buc 'N Print , the university's student operated weekly newspaper. Executive Communication 2014 Dale Carnegie University City , State , US How to Communicate with Diplomacy and Tact - Emphasis on building relationships and conflict resolution. 10 Day Spanish Immersion 2005 Dartmouth University City , State , US I successfully completed the 10-day Spanish language learning course conducted by the Rassias Foundation through Dartmouth University. Skills Business Development, Superb Customer Service, Cold Calling, Relationship Building, Marketing, Market Research, Various CRM software products including Salesforce, Salespoint, ZOHO, and Outlook, Developing Marketing Materials, Complaint Resolution, Business-to-business, Cabinets, Sales, Directing Large Teams, Motivating Team Members, Identifying and Capturing New Markets, Public Speaking, Problem Solving, Critical Thinking, Leadership, Performance Analysis, and Budget Development and Forecasting

BUSINESS-DEVELOPMENT

SENIOR BUSINESS DEVELOPMENT MANAGER Summary Business development professional experienced in sales management, marketing and applications engineering of filtration and drying systems to the bio-pharmaceuticals, fine chemicals, agro-chemicals, and other industries. Highlights Accomplishments Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel) Sales/Application Engineer: provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel). Launched campaign to rebrand company as a leading solution provider in solid-liquid separation. Analyzed complex customer requirements, and developed user requirement specifications (URS). Presented the best solution to customer. Generated new product revenue of $1,750,000 (Heinkel). Consulted on process solutions with high-end battery chemicals manufacturer and engineering firm. Created, confirmed and fine-tuned through testing, the right solution for a demanding requirement. Collaborated closely with customer and engineering firm to design a complete solution package. Obtained over $5.5 million in equipment sales for the company at 25+% gross margins (Heinkel). Developed a 3-year road-map and provided the strategic guidance required to improve financial operations, reduce costs and capitalize on the company's core competencies. Hired/trained inside and outside sales, reps/distributors. Result: ~200% top-line growth at record margins (Heinkel). Developed sales channel from ground up, including identifying, auditing, hiring and training manufacturer's reps. Created/implemented strategic plan to drive product through sales channels. Achieved sales over $ ½ million of new and $6 million of rebuilt centrifuges. (Sanborn) Planned website for content, layout, design, meta/alt tags and SEO (search engine optimization). Developed internet marketing philosophy making website informative, intuitive and interactive. Web site has become major & consistent source of inquiries. (Heinkel, Sanborn). TOM P. PATNAIK Notable Achievements Continued Led cross-functional team to identify customer's unmet needs. Set-up customer focus groups to gather voice-of-customer. Developed ideas, generated concepts, carried out business analysis of new product concept. Developed prototype. Established/ran beta site. Commercialized and launched high-value filtering centrifuge to pharmaceutical and chemical manufacturers. (Ketema) Experience Senior Business Development Manager May 2014 to March 2015 Company Name － City , State responsible for growing engineering services to major Food & Beverage and Chemical clients through strategic alliances, creating new service solutions such as product lifecycle management, asset management, enterprise mobility and Internet of Things, to enhance productivity and reduce cost at client operations. Familiar with various onsite-offshore engagement models. Actively worked with client to scope and propose a dedicated near-shore engineering center. Major clients/targets include: Coca Cola, DuPont, BASF, among others Director, Sales & Marketing April 2011 to May 2014 Company Name － City , State Turned around the sales and profitability of this European manufacturer of centrifuges, filters, dryers and ball valves, for bio-pharmaceuticals, specialty chemicals, agro-chemicals and other industries, by a combination of setting clear strategic direction and smart tactical execution, using direct selling and manufacturer's reps. Used thought leadership, consultative sales and relationship-building to more than double the sales in 2 years, while creating a robust sales funnel for continued growth, by promoting company's reputation and expertise. Sales/Application Engineer June 2007 to April 2011 Company Name － City , State provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year. Consultant January 2003 to January 2007 Company Name － City , State provided sales, marketing, process and application engineering expertise to users of process equipment in the life-science, chemical, mining, and other industries forthis specialized centrifuge consulting firm. Manager, Sales and Marketing December 1997 to January 2002 Company Name － City , State In charge of sales and marketing management to launch several filtering centrifuge products to pharmaceutical, fine chemical, biotech customers worldwide through strategic planning, sales channel set-up, mar-com planning and event management programs. Set-up design office and manufacturing partner overseas. Provided sales/process expertise, applications and product support. Product Manager April 1993 to November 1997 Company Name － City , State Responsible for filtration equipment sales/marketing to bio-pharmaceutical, chemicals, and other customers. Liaisoned with Swiss partner to launch high-$ filter in US for chromatography resin filtration. Activities: frontline sales/training for customers/reps, develop marketing collateral material, pricing strategy, product positioning, gather competitive information, trade-show participation, among others. Education MBA : Marketing BS & MS (Mech. Engineering), MBA (Marketing). Presentations Business development professional with 20+ years track record of success, growing sales of filter/dryer/centrifuge systems using both direct sales and rep channels in the US, Canada and Mexico. Experienced in developing comprehensive marketing programs and using consultative sales techniques to promote high-valued products/services. An adaptable communicator skilled in creating visibility, engaging prospects, gaining trust and fulfilling their needs by leading presentations to all levels of customer personnel Skills Sales, Marketing, Sales And, Consultative Sales, And Marketing, Marketing Management, Of Sales, Product Support, Strategic Planning, Direct Sales, Engineer, Mixing, Chromatography, Equipment Sales, Filtration, Marketing Collateral, Pricing, Product Manager, Product Positioning, Sales/marketing, Training, Sales In, Selling And, Strategic Direction, The Sales, Thought Leadership, Asset Management, Business Development, Clients, Offshore, Operations, Product Lifecycle, Product Lifecycle Management, Solutions, Auditing, Business Analysis, Developed Sales, Financial Operations, Internet Marketing, Million, Optimization, Outside Sales, Product Concept, Prototype, Prototypes, Sales Channels, Sales For, Sales Of, Search Engine, Search Engine Optimization, Selling Techniques, Seo, Testing, Through Sales, Voice, Mba

BUSINESS-DEVELOPMENT

ASSOCIATE DIRECTOR BUSINESS DEVELOPMENT Summary Persuasive business development professional, successful at establishing and maintaining key partnerships with corporate decision makers. Offering more than 12 years of successful corporate business development and operations experience. A top-performer with the entrepreneurial vision and leadership skills to drive business expansion. Proven skills in driving results, product development, project management, account management and problem solving. Successful at leading large scale commercialization of new platform and innovation initiatives for highly visible capital projects. Recognized for leading teams to exceed results in fast paced, high growth business environments. Committed to healthy eating, healthy living and a healthy planet. Bilingual. Highlights Business Development Cross Functional leadership New Product Commercialization Effective Negotiator Manufacturing Processes Change Management Operations Management Build Dynamic teams Marketing Strategy and Innovation Diversity and Mentoring Accomplishments Recognized for leading teams to exceed results in fast paced, high growth business environments Granted "Values in Action Award" for an outstanding leadership role Granted, "Values in actions award" for leading a flawless execution Kraft Foods, Coffee Bean Brilliance Award, 2015 Kraft Foods, President Choice Award, 2013 Experience Associate Director Business Development 12/2012 to Current Company Name City , State Lincoln Led commercialization effort for the largest platform innovation program and the largest strategic partnership in the history of Kraft Foods with over $25MM capital investment in multi countries. Y1 combined GR +$300MM Avatar Responsible for leading team engagement which includes establishing strategic team meetings, review project time lines and cost regularly with the project team, facilitate creation of mitigation/contingency plans and manage communication to senior leadership and manufacturing facilities. Operations Supervisor 01/2012 to 12/2012 Company Name City , State Co-led the largest new product initiative in the history of Kraft Foods. Delivered $140MM GR in Y1. Spear headed first moment of truth and shopper relevancy by creating in store merchandising program and by designing and delivering sales materials and shelf set recommendations for top 5 customers. Developed IMC by creating the consumer response plan for social media, direct consumer and CRM. Developed full recommendation on Direct to Consumer launch strategy, timing and resources. Created pre and post launch performance and pricing trackers. Managed business analytics, quarterly forecast, annual contract, consumption report and budget for two brands with a combined GR of $150MM. Created first Instant Yuban In-Store merchandising program that resulted in $2.2MM incremental Lead the coffee category cross-functional teams in the development and implementation of a broad project portfolio of 46 programs that included; new product development, packaging structure and graphics changes, productivity initiatives and In-Store merchandising programs. Delivered projects within the specified cost, time and quality parameters. Facilitated the definition of project scopes, goals, tasks, people resources and cost requirements. Assisted in the resolution of conflicts within Kraft functional teams, and between Kraft and its business partners. Led the package change and commercialization of the new Instant Coffee Plastic Jar. Granted "Values in Action Award" for an outstanding leadership role. Department leader responsible for Operations and P&L Accountable for meeting safety, quality, productivity, maintenance and financial goals.0.2MM favorable against OB Most profitable line in the coffee sector with plastic bottle yield less than 0.0001% and equipment productivity of 98%. Implemented the second largest packaging change and restructure on time and within budget by leading the department's conversion from a can making operation to a depalletizer/warehouse operation. Developed safety, quality, warehouse management, operations procedures and training program. Reduced crewing from 19 employees to 12, and developed the department's coordinator position to empower the work force to enter leadership roles. Created and led a culture of self-directed employees towards enhanced results, by the equalization of training across the department. Introduced the warehouse management, FIFO, and lean culture. Granted, "Values in actions award" for leading a flawless execution Supervised over 30 union employees in the can and vacuum packaging departments. Responsible for 5 production lines, and maintenance activities. Accountable for meeting Production, quality, and safety requirements. Utilized computer tools such as MES, SAP and KPIs to identify, track, and address equipment downtime and improve OEE (overall equipment efficiency). Reduced product rework and packaging waste by 32%. Successfully implemented the company-redesign initiative by cross training employees, resolving Developed CBT (computer based training) presentations for monthly safety training for all 300 Successfully worked through labor relations issues that resulted in favorable decisions for the January 2002 Estimated the utilization of resources and calculated the lead time, assuring high quality and low Ranked as top performer for surpassing commercialization expectations of the largest partnership in the crewing issues, and reducing labor costs. Led QCMS department initiative and served as an internal auditor. Created and Implemented operational and administrative training for new supervisors in the department, and developed guidelines for future training processes. employees in the plant. company, saving over $100M. BV AND ASSOCIATES, INC January 2000 to Project Engineer Jacksonville, FL Participated in the identification, planning, and execution of design projects. cost. Summarized the final project reports using FDOT (federal department of transportation) city standards, and quality specifications. Applied engineering computer applications (Micro station and AutoCAD). Integrated Marketing Campaign 01/2012 to 01/2012 Company Name 2012 MH / Yuban Instant Coffee customer-specific action plan across top 10 retailers Led the execution of the Instant Yuban blend reformulation targeting Hispanics consumer to fill the gap in the West region. Created Yuban 2012 Integrated Marketing Campaign brief in collaboration with the agency, incorporating new consumer learnings to develop new SVC target to include Hispanics. IMC drove realization across the brand of a new business opportunity. Additional responsibilities included a major packaging redesign and downsizing initiative, development and commercialization of new promotional items, consumer promotions tactics (shelf banners, FSIs, in-store display) and sales support. Education Master of Business Administration : Essentials of Financial Management. London University of North Florida, Coggin School of Business City , State , US University of North Florida, Coggin School of Business Master of Business Administration Jacksonville, Florida Essentials of Financial Management. London, England May, 2008 Sun Yan Set University City , CN Global Branding Strategy, Sun Yan Set University. Beijing, China May, 2007 Bachelor of Science : Production Engineering Continuous Improvement and Management EAFIT University EAFIT University Bachelor of Science: Production Engineering Continuous Improvement and Management Medellin, Colombia Professional Recognitions Kraft Foods, Coffee Bean Brilliance Award, 2015 history of Kraft Foods. Y1, GR $188MM 2014 HACE Leadership Academy Kraft Foods Delegate at HACE Leadership Academy, 2014 Certifications CBT Targeted Selection Certified Interviewer OLA (Organization Latinos at KFT) Certified Recruiter Anthony Robbins, Life and Wealth Mastery University Graduate President, Kraft Foods Latino Council, KFT Beverages Green Belt Lean Six Sigma Color Analyst - Fashion Institute of Technology, NYC Languages Fluent in English and Spanish Affiliations Created Yuban Integrated Marketing Campaign brief in collaboration with the agency Presentations Developed CBT (computer based training) presentations for monthly safety training for all 300 Skills Packaging, Accountable For, Maintenance, Operations, Training, Associate, Autocad, Cbt, Computer Based Training, Engineer, Fdot, Machine Safety, Mes, Project Engineer, Safety Training, Sap, Vacuum, Award, Budget, Fifo, Self-directed, Warehouse Management, Merchandising, Business Development, Mitigation, Sales, New Product Development, Product Development, Transmissions, And Sales, Ibm Svc, Integrated Marketing Campaign, Marketing, Marketing Campaign, Promotional, Sales Support, Svc, Crm, Customer Relationship Management, Pricing, Its, Jar, Account Management, Change Management, Exceed, Leadership Skills, Manufacturing Processes, Marketing Strategy, Mentoring, New Products, Operations Management, Problem Solving, Project Management, Recruiter, Six Sigma, Six-sigma, Financial Management, Branding, Continuous Improvement

BUSINESS-DEVELOPMENT

DIRECTOR OF BUSINESS DEVELOPMENT Highlights Word, Excel, PowerPoint, Adobe, Java, Oracle JD Edwards Enterprise, Epitome/WinAl, Data Collection, Internet, and Social Media. Experience July 2012 Company Name － State optimize financial operations by performing complex analyses on enterprise wide negotiations, projections, time-of-business reviews, and guest port services distribution channels, claims/utilization costs. Determining the effectiveness of territory by analyzing and targeting special segment of sales reports. Provided data from multiple sources for monthly, quarterly, annual, and ad hoc reports generated for various departments and senior management; ensured data was accurate by identifying and resolving errors and discrepancies. Reviewed, analyzed, and resolved claims (based on performance, $50,000 limit ofauthority quickly eliminated by supervisor); processed thousands claims worth in excess of $20 million. Initiated, calculated and reported upon a quarterly productivity analysis. Participated daily in tasks related to financial reporting, budgeting and forecasting, asset and liability reconciliation, working capital, and cash control. Director of Business Development May 2014 to Current Company Name － City , State Work along side with the management team in an advisory capacity to investigate the needs and propose routes for the business to achieve its goals. Implement agreed actions & achieve specific business objectives (managing a test marketing program or a promotional campaign, or introducing new system), then managing hand-over and support if needed to sustain progress. I coordinate and lead the sales pursuit process. I developed the new business from new customers, and expand existing client relationship. Managed the sales strategies/plans to keep it consistent with the company's long range strategic objectives. Maintence Operations study in a high-tech industry, releasing 20-30% capacity. Customer Experience transformation, leading the diagnostic and design phases. Fundraisor Director September 2012 to March 2014 Company Name － City , State Providing collaborative leadership and coordinates submission of interdisciplinary proposals to support capital and needs to advances the needs interests by researching and identifying sources of support or revenue generation. Using proactive skills and extensive network by seeking new and expanded opportunities to generate new proposals based on mission and goal statement of organizations' guidelines and interest. Advise and assist the Executive Director in devising and implementing fundraising strategies for specific projects and review them on a regular basis. Take the lead in developing new fundraising sources. Work closely with the Executive Director to increase profile and enhance our reputation within the donor community. May 2001 to January 2012 Company Name Bolletieri Tennis Academy, Bradenton - provided coaching to promising junior players at one of the top tennis academies in the world (2001). Flamingo Park, Miami Beach - instructor at busy tennis facility; taught all levels ofplayers; developed loyal and steady clientele (both locals and returning visitors); ran tennis camps (2002 -2004). Miami Shores Country Club, Miami - Director, summer tennis camp for kids (10-18); responsible for program development; scheduling head pros; logistics; liaison with accounting regarding pro compensation (2004). Private Coach to USTA - top ranked junior Cassandra Herzberg; coaching on physical, strategic, motivational and technique development led to rise in national ranking from: 200 to Top 3 (2004-2008). Negotiated contracts with major sports brands including Nike, Wilson, and Luxilon; coordinated tournament scheduling and travel logistics. Played a key role in the recruitment of Cassandra to Brown University where she hold first position in the roster for all four semesters. Education Associate of Arts : May 2011 MIAMI DADE COLLEGE － City , State GPA: Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0 Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0 January 2001 ZAGREB SCHOOL OF ECONOMICS & MANAGEMENT GPA: GPA: 4.0 GPA: 4.0 CFA (CHARTERED FINANCIAL ANALYST, level 1 : December 2013 FLORIDA INTERNATIONAL UNIVERSITY － City , State Bachelor of Science : Hospitality and Tourism Menagment Finance , December 2012 GPA: Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9 Hospitality and Tourism Menagment Finance Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9 Work History Company Name Languages Multilingual, fluent in English, Croatian, and Cyrillic. Skills accounting, Adobe, ad, budgeting, Coach, coaching, contracts, clientele, client, Data Collection, fluent in English, senior management, financial, FINANCIAL ANALYST, financial reporting, forecasting, fundraising, instructor, Java, JD Edwards, leadership, logistics, Director, managing, marketing, Excel, PowerPoint, Word, negotiations, Enterprise, network, Oracle, program development, progress, proposals, recruitment, researching, sales, scheduling, strategic, supervisor Additional Information Hold United States Permanent Resident status (previously held Extraordinary Ability 01 Visa).

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT CONSULTANT Summary Strategic Business Development Executive Entrepreneurial and strategic sales and business development executive with a 7-year track record of exceeding $500,000/month in revenues, and continuous advancement in selling enterprise software and distributing mobile technology. Strategic achievements include 90% and 83% market penetration with two software startups. Strengths Strategic SaaS Sales Go To Market Strategy Sales Operations Relationship Management Enterprise Software Channel Sales Strategic Partnerships Business Intelligence & Data Analytics Experience Business Development Consultant September 2014 to Current Company Name － City , State Hired as consultant to establish sales systems, carry out sales campaigns, and provide product input on Business Intelligence Software. Recruited five retail chains within 2 months representing 167 store locations, to commit to purchasing the client's software product and collaborate on its features, with the product is still in beta. Implemented sales systems combining inbound and outbound lead generation, implemented new CRM, and re-launched the company website. Designed sales forecasting software product, and collaborated on business intelligence software, leveraging a foundation in economics and experience with statistical forecasting. Distribution Manager March 2014 to September 2014 Company Name － City , State Hired to develop distribution channels with auto dealerships and implement inbound marketing programs to sell the PLUGLESS charger for Electric Vehicles. Secured the #1 dealership selling Electric Vehicles in Canada as a reseller Implemented sales systems for inbound lead generation, implemented new CRM Conducted lead generation programs and online marketing campaigns with 20%+ response rates This position was eliminated after General Motors failed to approve PLUGLESS as an aftermarket product to be sold or installed by its U.S. dealerships. Vice President of Marketing and Business Development January 2009 to March 2014 Company Name － City , State Joined San Francisco based technology startup as Director of Business Development to create partnerships with Telecom carriers. Brought company from $0 to $250,000/month within 10 months by closing exclusive deals with Verizon Wireless, T-Mobile, and Cricket Wireless by selling into executive, marketing, and IT departments Grew market share from 0% to 83% within 2 years by closing deals with 9 of the 11 largest cell phone carriers in North America which later included: AT&T, Alltel, US Cellular, Rogers, and TELUS Led negotiations for $3M/year Verizon Wireless contract, in a six-month sales cycle with negotiation centered on securing an exclusivity clause Generated $90,000/month from co-marketing partnerships with sites such as AccuWeather.com and a network of College Sports sites Improved customer loyalty by 35% by optimizing promotional messaging around KPIs such as conversion rates and customer loyalty Boosted revenue per account 40% by developing channel sales program with promotional schedules for each account. Vice President January 2004 to January 2010 Company Name － City , State Hired as Project Manager to deliver new web and mobile services and promoted to Business Development Manager within six months, in which capacity I built the world's largest Direct to Consumer (D2C) mobile content distribution network. I was promoted to Director of Business Development after remaining the company's #1 revenue producer in North America for three years, and again to Vice President with P&L responsibility after successfully launching online marketing programs worldwide. Achieved sales quota every month from $20,000/month in 2005 to $500,000/month by 2008 Captured 90% market share of the mobile Content Management System SaaS market within the Direct to Consumer marketing vertical Strengthened channel partnerships by signing licensing deals with HBO, NFL, The Simpsons, UFC and NCAA with preferred distribution rights to distribute to AT&T, Sprint, Tracfone and Cricket Secured $250,000 Wal-Mart deal to provide CMS software license to power Wal-Mart's mobile music and games offerings, resulting in monthly licensing fees of $20,000/month Augmented revenue by $200,000/month by leading aggressive expansion into international markets, accounting for 40% of global revenue and 65% of global EBITDA Generated $120,000/year in advertising services by championing innovative, high-margin business model with customer rewards programs by Microsoft, Cover Girl, Tide, NBA, Dominos Pizza, and ABC news affiliates Instrumental in 130% YOY pre-IPO growth from $1.5M/year to $3.5M/year in North American revenues personally accounting for 70% of revenue growth. Marketing Coordinator / Business Broker January 2001 to January 2003 Company Name － City , State Managed direct mail marketing and spear-headed internet marketing initiatives to gain 10 for-sale listings with aggregate M&A value of $27.M. Gained reputation as subject matter expert in restaurant, convenience store, and concrete businesses. Listed and closed three transactions with aggregate M&A value of $3.4M. Education B.S : Economics , 2004 Virginia Commonwealth University GPA: Cum Laude Economics Cum Laude Skills accounting, ABC, advertising, Business Development, Business Intelligence Software, closing, CMS, com, consultant, content, Content Management, conversion, CRM, client, direct mail, economics, features, forecasting, internet marketing, Director, marketing, market, messaging, negotiation, negotiations, network, online marketing, producer, purchasing, retail, selling, sales, sales forecasting, San, Telecom, phone, website

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Highly motivated and intelligent professional utilizing highly refined sales, marketing, and managerial skills to grow revenue and profits. Yearly ranked in the top 5% of sales performers by employing a strategic vision to increase revenue and profits in assigned markets. Extensive experience selling Business-to-Business information technology and print advertising services in the Cincinnati and Columbus metropolitan areas. Clientele ranges in size from multi-billion dollar, multinational, firms like Procter and Gamble (P&G) and Reed Elsevier (LexisNexis), and smaller organizations like Greater Cincinnati Water Works and Comair. Proficient with many software productivity suites like MS Office, and Customer Relationship Management (CRM) tools like ACT!, Goldmine, and Salesforce.com. Sales methodologies include many custom/proprietary systems as well as the Sandler Sales Methodology. Experience January 2013 to Current Company Name City , State Business Development Executive Responsible for selling IT converged infrastructure consulting services, hardware and software solutions in the Greater Cincinnati area. PCMS is a Microsoft Gold Partner who specializes in Cloud and On-Premise technology, including Office 365, SharePoint, Lync and Exchange. Proven experts in Staff Aug, Helpdesk, and project based work. My customer base includes companies such as Intelligrated, KAO, Great Oaks, Schulman, Hilltop Basic Resources, Luxottica, etc. Ranked #1 in account growth and new sales. Mentored new sales representatives Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added additional billing consultants in the first month representing 25% of the company revenue. The average bill rate was $150/hour with a 32% gross margin. January 2011 to January 2013 Company Name City , State Business Development Executive Responsible for selling IT services to the Cincinnati, Dayton and N. Kentucky market. I am also responsible for new and ongoing marketing initiatives. Star Base specializes in 3 areas - IT Talent on Demand, Application Development and IT Strategy and Assessments. We have had particular success in developing open source applications and in providing I.T. Wellness Checks for our clients. Work with major accounts like Luxottica, Great American, Standard Register, Toyota, Cincinnati Financial, Tri-Health and several other medium to small accounts across the tri state area. Achieved revenues over $950,000 by acquiring new accounts and maintaining existing relationships in accounts in Cincinnati, Dayton and Northern Kentucky. January 2008 to January 2011 Company Name City , State National Account Manager Introduced the SupplyLink-Leads program to Building Product Manufacturers and National Building Distributors to generate and deliver real-time leads through the nation's largest network of construction plan rooms. Achieve goals and position for long-term results, by selling consultatively, building account plans, identifying and developing leads, setting appointments, conducting account research, leading sales calls, and creating relationships that lead to new business opportunities for the company. Consistently achieved over $500,000 in revenue annually increasing revenues year after year to companies such as Pella Windows, Caterpillar, Anixter, Gexpro, Rexel, Ingersoll Rand, Simplex Grinnell, etc. January 2007 to January 2008 Company Name Account Manager Identified opportunities, created strategic marketing plans, and sold project-based and value added information technology services to Fortune 100 clients. Developed new buying relationships within customer base, and developed new clients through networking and cold calling. Achieved $4+ million in revenue with a $760+K gross margin. Full supervisory responsibilities for 30+ direct reports (average wage $78K) including Project Managers, Business Analysts, SQA Analysts, and Network and Software Engineers. Consistently met activity-based performance objectives for business development and employee management. January 2006 to January 2007 Company Name City , State Account Manager Marketed and sold to Fortune 1000 clientele, project-based and value added information technology services. Developed creative marketing plans, personal networking strategies and cold calling methodologies to convert prospects into new clients. Met with "direct reports' on a monthly basis to review assignments and probe for new opportunities; responsibilities included managing the consultants through performance reviews and compensation adjustments. Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added 10 additional billing consultants in just 9 months representing 25% of the company revenue. The average bill rate was $85/hour with a 32% gross margin. January 2001 to January 2006 Company Name City , State Account Manager Contracted print and online media advertising for general contractors, specialty subontractors, suppliers and other entities supporting the building trade. Marketed to and trained general contractors and corporate owners on utilization of the online free bid management tool that provided new project leads. Grew territory by 212% and led annual sales growth. January 1997 to January 2001 Company Name City , State Executive Account Manager Developed and sold solutions based custom application development for medium to small businesses. Hired, trained, and developed 3 sales representatives to sell products for training division. Devised corporate marketing and business plans to maximize revenue and profit in the Cincinnati market. Coached sales personnel on performance, tracked market penetration rates, and helped close sales. Responsible for a $3.2 million objective and achieved 105% result for the full line of products and services. Cincinnati Bell Yellow Pages Cincinnati Ohio. January 1992 to January 1997 Account Executive Created and designed over 400 small to medium size business Yellow Page advertising programs. Quota consisted of retaining revenue, building new business, on-boarding non-advertisers, and increasing existing revenue accounts. Consistently met and exceeded sales objective by 150%. Ranked #1 in account growth and #2 in new and non-advertiser sales. Won several sales competitions to become a member of the Distinguished Sales Performance Club. Mentored new sales representatives. January 1990 to January 1992 Company Name City , State Account Executive Started and implemented a sales strategy to compete selling services in the Digital computer maintenance business. Top Digital Equipment sales performer in Cincinnati and Dayton. Winner of numerous sales awards. Increased billing base by 120%. January 1987 to January 1990 Company Name City , State Major Account Executive Sold and supported the total service portfolio including hardware, software, and network site services. Exceeded all sales and revenue objectives by 125%. Achieved top sales representative for three consecutive years. Won "Excellence Award." Successfully established team-selling concepts. Created and implemented services as part of the turnkey solution. Education Urbana University Bachelor of Science : Business Administration Marketing GPA: GPA: 3.6/4.0 Business Administration Marketing GPA: 3.6/4.0 Skills advertising, Application Development, Basic, billing, business development, business plans, cold calling, computer maintenance, hardware, consulting, clientele, client, clients, Financial, information technology, IT Strategy, employee management, managing, marketing plans, marketing, market, meetings, Exchange, Office, Windows, Network, networking, Page, performance reviews, personnel, profit, real-time, research, selling, Sales, strategy, strategic marketing, supervisory

BUSINESS-DEVELOPMENT

INTERNATIONAL BUSINESS DEVELOPMENT Summary Results-oriented International Sales and Customer Service professional with diverse background in management, international sales, marketing, logistics and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Professional Ethics Negotiation skills Staff training and development Project management Territory forecasting Work flow analysis Product development International Sales and Foreign Trade Food and Beverage Industry Experience Experience International Business Development 11/2013 － Current Company Name City , State Contacted new and existing customers to discuss how specific products could meet their needs. Identified issues with existing marketing material to drive process improvements. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Successfully prepared product and packaging for export readiness. International Sales and Customer Service Manager 03/2007 － 10/2013 Company Name City , State Successfully managed International customer service department by developing and maintaining excellent service to customers, establish and monitor procedures and service standards for export clearance. Built excellent relationships with high net worth clients, consistently maintaining near 100% retention. Optimized supply chain solutions to meet the requirements of the international business plan including evaluation of all modes of transportation, inventory, time to market, landed costs and customer requirements. Managed all legal, regulatory, and shipping requirements and documents required for international movement of product and services. Successfully trained and managed the export team to ensure perfect execution of shipment based on country requirements, customer's specification and incoterms. Contracts Administrator/Customer Service 04/2004 － 10/2004 Company Name City , State Aided in the preparation of contractual provisions, the administration of contract proposals and responsible for preparing bids. Managed and organized the Returns Material Authorization department Liaison between military customers, management and production. Customer Service Representative 06/2003 － 03/2004 Company Name City , State Acted as a liaison between customers, staff, and management. Investigated and resolved customer requests and problems. Tracked and expedited sales orders; ascertaining order accuracy. Processed a range of financial transactions; maintaining accuracy and balance. Customer Service and Logistics Manager 08/2000 － 03/2003 Company Name City , State Successfully managed domestic customer service and logistics operations nationwide to ensure fulfillment of shipping orders. Reduced shipping costs by 20% by negotiating proposed pricing with both LTL and Full truckload transportation companies. Conducted business development functions by obtaining international customers e.g., meeting at international tradeshows, US Commercial Services. International Inside Sales Customer Service & Logistics Coordinator 08/1997 － 07/2000 Company Name City , State Managed customer service and logistics operations while serving as a liaison between Japan, U.S., and Mexico divisions. Prepared and provided financial and accounting reports to corporate headquarters. Analyzed and reduced import, export costs by 15% by implementing various cost control measures and negotiating with various freight forwarders and trucking firms. Provided support for set up of Maquila Factory in Mexico including initial inventory and asset control system. Managed off-site employees - customer support, accountant and inventory control supervisor.Trained 12 new employees (accountant and logistics personnel) for U.S. operations. Set up purchasing and sales functions as well as implemented accounting software and inventory system for company in U.S. Office Manager/Bilingual Assistant 11/1996 － 08/1997 Company Name City , State Assisted in maintaining department attorney personnel files with the utmost confidentiality. Created and tracked all expenses and client account codes using QuickBooks. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Coordinated office workflow, e.g., timelogs for Attorneys, scheduling appointments. Acted as liaison between clients, vendors and attorneys. Marketing Clerk 07/1995 － 10/1996 Company Name City , State Updated Market Share report and prepared Top 400 individual vendor profile. Controlled product marketing literature inventory including its distribution as well as of promotional prizes and flyers for the sales department. Responsible for data entry of promotions/spiffs and business correspondence on a current basis. Coordinated departmental workflow, e.g., scheduling meetings for vendor conferences. Marketing and Export Assistant 08/1994 － 06/1995 Company Name City , State Collaborated with production and senior management to ensure customer satisfaction with services rendered. Investigated and resolved logistics issues, requests, and problems. Processed all applicable financial transactions while initiating new sales orders. Interacted with international/domestic customers and vendors. Translated medical marketing materials from English and French into Spanish. Administrative Assistant and Customer Service Representative 01/1992 － 07/1994 Company Name City , State Directed multi-functional interface between sales, senior management, and finance. Served as primary point of contact between international and domestic suppliers and end users. Successfully and efficiently controlled short life span product inventory limiting possibility of overstocking while preventing stock outs. Education Associate of Arts : Irvine Valley College - Managerial Finance and Accounting City , State Bachelor of Arts : Autonomous University of Guadalajara - Accounting City , State , Mexico Certificate : State of the Arts Business Works - Inventory Control and Order Data Entry City , State Certificate : 8th and Walton - Selling to Walmart Mexico and Central America City , State Skills Fluent in oral & written Spanish, reading competency in French, proficient in Microsoft Word, Excel, PowerPoint, and Outlook. MAS90, MAS200, Greatplains.

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT SPECIALIST Summary Dynamic and reliable Banking Professional with 15 years of retail banking, customer service and consulting experience. Many years as a Trainer has instilled an "adapt and connect" way of thinking, always ready for the ever-changing industry of banking. Highlights Management Customer Service Sales Analytical Presentation Training Coaching Creative Solutions Accomplishments -Selected as a member of various corporate projects at IBC Bank, First National Bank, PlainsCapital Bank. -Elected Board President for a community involvement organization. -Selected as a member in Edinburg Leadership Class XX. -Served as project chair for numerous community outreach events. Experience Business Development Specialist 11/2014 － Current Company Name City , State Served as liaison between credit union and major local vehicle dealership. Serve as key component in their solution to the lack of indirect lending. Initiate lending processes for the purchase of used and new vehicles for prospective members and follow through to the close of loan. Cross-sold other convenient bank products meant to gain prospect's entire financial relationship. Owner/Partner 07/2011 － Current Company Name City , State Mr. Mister is a privately created and privately owned by my Brother, Father, and I to meet the cooling needs of the residents of South Texas. Mr. Mister designs, installs and maintains customized high-pressure mist cooling systems. Mr. Mister also will provide mist cooling solutions for rental clients for outdoor events. Vice President- Regional Training Manager 09/2013 － 03/2014 Company Name City , State Coordinated training schedules for new/ existing employees (400+). Managed a team of 3 trainers. Responsible for executing corporate training goals. Managed day-to-day department needs. Participated in coordination and execution of FI conversion and training. Vice President- Training Manager 01/2013 － 09/2013 Company Name City , State Developed and Implemented new training strategy. Created various training paths for various departments. Authored training courses with training materials. Coordinated training schedules for new/ existing employees (400+). Managed a team of 3 trainers. Managed day-to-day department needs. Commercial Sales & Services Consultant 05/2012 － 01/2013 Company Name City , State Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc. Analyzed internal reporting to identify sales opportunities from existing commercial customers. Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products. Conducted sales presentations to prospective and existing clients. Provided training to clients and bank employees. Provided product support to clients. Cash Management Officer 03/2010 － 05/2012 Company Name City , State Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc Utilized referral software to track and provide updates to employees. Visited bank branches to train employees on referral process and how to recognize sales opportunities. Analyzed internal reporting to identify sales opportunities from existing commercial customers. Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products. Conducted sales presentations to prospective and existing clients. Provided training to clients. Provided product support to clients. Regional Training Manager 01/2008 － 03/2010 Company Name City , State Oversight of the regional training program in accordance with Corporate Training and Corporate Human Resources. Responsible for training completion of 400+ employees. Monthly training calendars were created and published to accommodate trending needs. Managed annual compliance training. Managed staff of 4 trainers included scheduling, development, observations and evaluations. Participated in various corporate projects and committees. Regional Trainer 04/2004 － 01/2008 Company Name City , State Served as a key resource in employee development. During this period most course offerings within the training program were mastered. Involvement was sought by the corporate office on a variety of tasks that ranged from course authoring to program roll-outs. Courses were delivered with an emphasis on sales and customer service. Type of courses taught included: Teller policies and procedures, New Account policies and procedures, core systems training, customer service training, sales training, product and services training, special projects training. CTR Processor 01/2004 － 04/2004 Company Name City , State Consolidated high dollar transactions for depositors from all branches within region to accurately report cash transactions through Currency Transaction Reports. Audited CTR Reports from branch staff. Crucial deadlines met. Teller Supervisor 04/2001 － 01/2004 Company Name City , State Supervised staff of 7 tellers. Employee development: Mentoring, Coaching, Training, conducting performance reviews, delivering disciplinary actions, enforcing company expectations. Managed day-to-day department needs: creating employee schedules, managing staff relations. Resolving customer complaints. Researching transaction errors. Performing teller and branch audits. Communicating pertinent issues with upper management. Running a cash box as needed. Teller/ Specialty Teller 08/1999 － 04/2001 Company Name City , State Nurturing relationships while processing customer and non-customer transactions. Teller duties: cash balancing, cash transactions, negotiating on-us and transit checks, payments, processing GL transactions, issuing monetary instruments, etc. The duties of a Specialty Teller were added to the previous Teller position. Food Stamp Processing Foreign Exchange Processing. Foreign and Domestic Collections processing. Education 2012 Bachelors : American Intercontinental University - Business Management - Marketing City , State , US Coursework in Business Management with a concentration in Marketing. Skills Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Professional Summary Experienced, driven and successful Sales Professional recognized for consistently growing sales revenues and profitability. Frequently selected by management to open new territories and rapidly develop sales pipelines through the use of innovative and imaginative sales and marketing programs that achieve maximum market exposure and penetration. Parlays commitment to community and passionate for causes supported into strong networking and business alliances. Proficiencies: Solution Based Sales Key Relationship Management Business Development Project Management Product Knowledge Territory Management Customer Education & Training Marketing & Brand Positioning Stakeholder Engagement Skills Work History 09/2013 to 08/2014 Business Development Manager Company Name – City , State Provided leadership and drove sales for organization providing workforce solutions to Aerospace & Defense, Engineering,. Government, Health Care, Life Sciences, Information Technology and Telecommunications industries. Accomplishments: Consistently grew sales revenues and profitability Extend coverage of Indianapolis office to cover Midwest region Rapidly developed the sales pipelines with innovative and imaginative sales and marketing programs. 01/2012 to 01/2013 Network Solutions Consultant Company Name – City , State Provided sales and leadership expertise to various departments including mentoring junior sales staff enhancing organizational sales for organization catering to Information Technology industry in providing staffing solutions. Accomplishments 01/2011 to 01/2012 Relocation Consultant Company Name – City , State Served as recognized expert and solutions partner to clients of leader in the relocation industry in National Account and Commercial Relocations while managing contract administration and compliance for book of business. Accomplishments 01/2006 to 01/2008 Director Company Name – City , State Motivator, driver and sales champion for leader in the LTL and TL business as well as kiosk delivery and installation. setting and maintaining bar for National and Commercial accounts were maintained at high level of customer. satisfaction within client expectations, timelines and budgets. Accomplishments 01/2005 to 01/2006 Commercial Relocation Consultant Company Name – City , State Provided Commercial Relocation Management sales and management expertise for three locations ensuring smooth. relocation services. Generated sales in the areas of Household goods, National Accounts and Commercial relocations. Effectively penetrated markets, sought out and acquired new clients. Successfully introduced and facilitated new marketing techniques in coaching junior staff. Increased sales within assigned territory, for a total of $400,000 in new revenue. 01/2004 to 01/2005 Relocation Consultant Company Name – City , State Led teams, managed projects and provided relocation management services that increased the effectiveness of sales staff in support of leading company with locations in IN, KY and OH. Accomplishments 01/2002 to 01/2004 Regional Manager Company Name – City , State Expertly provided COD Sales, National Account Sales and Commercial Sales in Indianapolis, IN marketplace and. surrounding states (OH, MI, KY, TN and IL) for leading relocation organizations for Mayflower in the United States. Worked with both domestic and international relocations generating gross sales exceeding $500,000. Assisted in the training of all new laborers and project managers on proper policies and procedures for commercial relocations. Developed effective and innovative Customer Relationship Management and marketing techniques. Education Associate's degree : Early Education Ashford University - City , State Bachelor of Science : Ashford University - City , State Skills billing, book, budgets, coaching, contract administration, Customer Relationship Management, CRM, client, clients, Client liaison, customer satisfaction, customer service, delivery, directing, Government, Information Technology, invoicing, leadership, Managing, marketing, Market, mentoring, office, organizational, policies, Project Management, Relationship management, RFP, Sales, sales and management, staffing, Telecommunications, training programs, Author Additional Information Community Leadership Rock Steady Boxing, Volunteer Coach for program designed to provide betterment of life for boxers diagnosed with Parkinson's. Assisted with the distribution of sponsorship information to contacts as well as annual table captain for two personal tables. Junior Achievement of Indianapolis, Volunteer for JA of Indy as well at BizTown as a mentor to students. Families First, Volunteer and hold seat of Advisory Council Board Member. Helped gain donated items for silent/live auction at annual event. Helped with set up and organization of annual event. Christian Chamber of Commerce, Yearly sponsor of monthly lunch series MyComputerCareer.com, Guest Speaker discussing importance of LinkedIN and possible advantages and disadvantages of social media in the job marketplace Cardboard Box Ministries, Mentor to organization and currently hold seat on Board of Directors

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT SPECIALIST/AE Professional Summary I am an exceptionally creative and results-driven marketing professional with over 20 years of successful experience covering the entire gamut of the industry. I am extremely adept at all levels of communication; work extremely well independently or as part of a group, while possessing strong supervisory, organizational and staff management skills. I am experienced in all related design, database/analysis and presentation programs and have extremely strong media identification, planning and negotiation skills-with a solid history of success in targeting primary demographics. I possess exemplary project management, budgetary and analytic skills and bring a rare mix of right-brain creativity and left-brain organizational skills to the table, and am currently seeking a challenging position within my field of proven expertise. Extremely adept at multi-tasking-with the ability to effectively juggle multiple projects and deadlines Experience in developing metrics and methodologies to assess campaign effectiveness and ROI statistics Strong media identification, negotiation, planning, campaign creation, production and assessment skills Highly-experienced in all phases of print production, including: design, negotiation, press checks, pre-press and print operations Highly-experienced in all phases of media planning, budgeting, negotiation, trafficking and assessment Highly-experienced in all phases of television and radio campaign production and development Experienced in forging and strengthening high-value business relationships Building and creating cross-functional teams within a supportive environment to maximize efficiencies Development of co-op advertising/marketing initiatives within non-competing industries Experience in preparing and delivering statistical and consumer trend reports to C-level company executives Extensive background art directing photo shoots-both in-studio and on-location Extremely battle-tested in crisis management and creative problem solving Microsoft Office (Word, Excel, PowerPoint, etc.) Highly-experienced in PageMaker, InDesign, QuarkXPress, as well as all other layout/design programs Highly-experienced in Photoshop - as well as most other graphics programs Exemplary staff motivation/development/management skills Experience on both sides of the media negotiation table (client/media) Highly-developed interpersonal and presentation skills / superior writing and editing skills Strong work ethic Skills Work History BUSINESS DEVELOPMENT SPECIALIST/AE 09/2012 to 07/2014 Company Name – City , State Develop new business and manage existing accounts for #1-rated KESQ-TV / kesq.com. Maintain relationships and service new and existing advertisers; continue / increase KESQ spending levels. Sell and execute commercial schedules, in-content sponsorships, internet/mobile digital projects and packages. Compile and present comprehensive and creative sales presentations to ad agency media buyers, corporate marketing directors and business owners after assessing their current marketing initiatives to determine targeted best potential customer/patient/client base and potential return on advertising investment. Act as media specialist for clients. Complete requested reports in an accurate and timely manner. Have thorough understanding of the station's websites, programming and competitive advantages in the market. Represent the station in a professional manner in all matters. Operate independently and as part of multi-station group. Initiated market research studies and analyzed findings. Directed and coordinated marketing activities and policies to promote products and services. Developed and implemented campaigns for email, online advertising, search engines and direct mail. Defined and tracked campaign effectiveness and adjusted strategies accordingly. DIRECTOR OF MARKETING & ADVERTISING 01/2004 to 01/2012 Company Name – City , State Responsible for all aspects of company branding, marketing, promotions and advertising. Research, plan, propose, budget, execute and assess all retail (and B2B) marketing, collateral, and support services for three branded entities within a 12-showroom chain. Negotiate all media contracts, conceptualize and produce all TV and radio commercials. Conceptualize and produce all monthly CRM and direct mail campaigns, including mail list identification and procurement as well as campaign analysis. Supervise web site construction, development, PPC/SEO initiatives, design report detailing web activity, create monthly reports utilizing Google Analytics, Clicky, etc. to ascertain campaign efficiency, web traffic and sales percentages and identify emerging industry trends to Company President. Design all reporting methodologies and metrics to quantify and qualify sales figures, media effectiveness, store traffic, closing ratios, ROI, ROO, and present results to company president on a weekly basis. Prepare, allocate and manage multi-million dollar annual budget including development of vendor co-op programs. Conceive, research legal implications and regulations, negotiate and implement promotional contests, raffles, value-added giveaways, etc. Write speeches, press releases news articles, and ad copy. Working with Company President and General Sales Manager select products for ad inclusion and design ads, circulars, POP/POS materials, external and environmental signage/graphics, etc. Train, supervise and manage department staff. MAJOR ACCOMPLISHMENTS: Increased same-store sales 28%, average ticket 16% and increased vendor co-op payments over 600% in first 18 months. Proposed, researched and supervised development Company's e-commerce website. Developed all PPC/SEO initiatives, designed report detailing web activity, created monthly reports utilizing Google Analytics, Clicky, etc. to ascertain campaign efficiency, web traffic and sales percentages and to identify emerging industry trends to Company President Re-branded upscale Legacy showroom to more affluent demographic, including revamp of all in-store, TV and print materials. Interviewed and identified new spokesperson-write, direct and edit all TV commercials, with 68% of all customers now reporting TV as primary reason for store visit. Increased Hispanic customer-base from 7% to 19% and Asian customer base from 4% to 12% with targeted ethnic marketing campaigns utilizing grass roots marketing, social marketing, ethnic media, etc. Conceive, write, script video, select and supervise voice over talent, edit, distribute and handle all traffic responsibilities for all of company's radio and TV commercials (on a budget of $3,000 or less for 30-second TV spots). Produce 2-3 TV commercials and 5-7 radio spots per month for over 7 years. Saved company hundreds of thousands of dollars per year by negotiating (and re-negotiating) broadcast and cable TV, radio, newspaper and direct mail contracts. By most accounts, delivering rates in every medium that represent that vendor's lowest rates. Researched, proposed and installed TRAX system to deliver company's first accurate store traffic and closing rates. Designed and deliver weekly reports on closing ratios, cost per lead, etc. Research, propose, write, design, track and maintain all company's CRM initiatives. Conceive, plan, budget, negotiate with associated vendors/insurance companies and design all advertising/marketing campaigns for all company sales events/promotions. Adept at bringing in product vendors co-op dollars to defray part, if not all of the associated costs. Identify and negotiate branding sponsorships with Angels, Lakers, Ducks, etc.-and by negotiating pass-through rights, was able to offset 85% of costs via vendor participation. Company selected as retail furniture industry's "2007 Retailer of the Year" by WHFA in recognition of ".innovative marketing promotions/campaigns.". CREATIVE MARKETING DIRECTOR 01/1998 to 01/2004 Company Name – City , State Provide creative marketing / communications solutions and strategies from concept to final production (through distribution). Including work on: media planning and placement; product and image brand management; franchise campaign development; regional, national and international ad campaign development. Partial client list: Columbia Pictures, Fox Sports, F/X, Heal The Bay, Sony Pictures Entertainment, NBC, Closets By Design, Los Angeles Dodgers, Earl Scheib, Environmental Enterprises, Western Nonwovens, Inc., etc. MAJOR ACCOMPLISHMENTS: Established Sony Pictures Entertainment in-house design department. Created Sony Pictures Entertainment's corporate newsletters (corporate, syndication & environmental) as well as working on corporate communications and studio projects, film promotion, TV syndication campaigns, etc. Proposed and created proactive campaign diffusing community reaction to Sony Pictures Entertainment's building expansion plans. Developed successful franchising campaign for Closets By Design (taken from 3 to 27 locations) Created turnkey ad programs for Closets By Design franchisees Ran day-to-day operations and new client acquisitions for successful ad agency Earl Scheib same-store sales increase of close to 20% with development/release of new creative Placed "retro" Earl Scheib TV spots on Nick at Night at no cost to company Developed Earl Scheib's highly effective Hispanic marketing campaigns Increased creative appeal/effectiveness of Earl Scheib print ad campaigns Synchronized rollout of Earl Scheib national & regional advertising campaigns for all 150 locations. ADVERTISING AND MARKETING DIRECTOR 01/1993 to 01/1998 Company Name – City , State Conceptualized, wrote, designed, and produced advertising and marketing campaigns and materials for the entire company. Coordinated and ran day-to-day marketing advertising operations for all 25 company-owned and all 21 franchise offices, supervised all corporate advertising needs, as well as direct responsibility for individualized ad campaigns for over 1,200 sales agents. Fred Sands ranked as the nation's 7th largest real estate company-and only non-national company to break into top ten-during my tenure. Re-negotiated all L.A. Times contracts - effectively saving company 24% in costs Conceived and created marketing department's employee development program Conceptualized, supervised and marketed Sand's highly successful Home Auction program Created Fred Sands University course materials, marketing strategies and collateral Created new revenue stream for the company by designing new home marketing materials for new home developments. PUBLICATION DESIGNER / EDITOR 01/1988 to 01/1993 Company Name – City , State Responsible for the writing, editing, graphic design and production of university catalogs, ads, academic books, professional journals, direct mail campaigns, annual reports, newsletters as well as computer-generated presentation materials. Created fund-raising campaigns; coordinated special event coverage, photography, and logistics; designed museum and exhibition signage and promotions, etc. Education BA : Journalism / Marketing - State Journalism / Marketing Skills academic, acquisitions, ad, ads, advertising, ad copy, agency, B2B, brand management, branding, broadcast, budget, cable, catalogs, closing, com, competitive, concept, content, contracts, corporate communications, CRM, client, clients, designing, direct mail, e-commerce, editing, edit, film, fund-raising, graphic design, graphics, image, insurance, legal, logistics, marketing strategies, marketing, market, marketing / communications, marketing materials, materials, media planning and placement, mail, negotiating, newsletters, newspaper, photography, POS, presentations, press releases, procurement, programming, promotion, radio, real estate, reporting, Research, retail, sales, Sales Manager, script, speeches, s 7, TV, employee development, video, web site, website, websites, articles, annual reports Additional Information / Client reference / General Air Conditioning & Heating / 2 years -Extensive portfolio, commercial reel, salary information, and stellar recommendations available upon request-

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT DIRECTOR Summary I am looking for a challenging Business Development position that will utilize my knowledge and passion for sales while leveraging more than twenty years of relationship building. Highlights Strong interpersonal skills including rapport building, listening, social versatility, courtesy and concern. Solid sales call skills with proper preparation disciplines. This includes the ability to determine and communicate a clear meeting purpose, question to identify needs, frame solutions in the context of value to the client, gain agreement to potential solution fit and gain closure on next steps. Solid communication skills including the ability to present an accurate and compelling overview of benefits, accomplished by using relevant examples of other client's experiences, convincing the client of the value proposition, and constructing a solid proposal that is perceived by the client as responsive to their needs. Ability to develop winning sales strategies by taking into consideration key client factors such as compelling event(s), critical success factors, stated and non-stated requirements, and the decision making landscape. Ability to access appropriate client executives by making solid presentations and constructing proposals that address C level issues in clear, concise, jargon-free language. Ability to drive the sales strategy with an opportunity plan that includes specific sales objectives, appropriate strategies, and detailed tactics. Ability to anticipate the strategies employed by each competitor and the skill to craft successful, proactive solutions for winning the business. Ability to utilize the client organization chart to understand their formal structure and individual roles in the buying process. Ability to create a relationship strategy for each key player that effects or is affected by the outcome of the buying decision. Armchair Media (Atlanta Ga.) Director of Business Development (July 2009 ­ March 2012) Attracting new clients, developing current clients and penetrating existing markets to grow Armchair Media's client base. Focusing on over arching digital strategies and implementation plans for Fortune 500 companies. Intelligence gathering on clients, target prospects and industries to inform and support pursuit efforts. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, (Careers In Action Advisor), AIMA (Board Member), AMA, Vistage International (Key Executive Member), among others. Work with Strategist to effectively manage accounts, develop growth plans and opportunities within existing clients while delivering superior customer service. Consistently exceed sales goals; demonstrating focused sales efforts, leadership, and a solid understanding of the Armchair value proposition. Closed 2.5 Million in sales within the first calendar year. Work with senior management as part of the planning team to develop company growth plans, define strategies for divisional input and task to accomplish goals. Develop presentations and execute agency overviews to potential clients. Focus on new business opportunities generated through a number of prospecting and traditional business development channels including, targeting fortune 500 clients and interactive market leaders. Proposal development, submittal and follow-up Develop and maintain client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by Armchair Media or client. Manage the delivery of client service and business development strategies for all key clients Secured new clients for Armchair including but not limited to: CNN, Turner, Cartoon Network, Coca-Cola, Phillip-Van Heusen, Disney, The College Board and The Weather Channel Key Skills: Relationship management and interpersonal skills Communication, influencing and negotiating skills New Business strategy development and Implementation Project management if or when needed Presentation skills Research and Report writing skills Problem solving and decision making Coaching & People relationship management (internal and external) Key Attributes: Professional and positive approach Self motivated Strong in building relationships and able to communicate at all levels Team player Dynamic and Creative Definition 6 (Atlanta Ga.) Business Development Executive (March 2008 to July 2009) Consultant and sell services to include on-Line Media, Interactive Marketing, Web Traffic Analytics, SEO/SEM, Websites, Usability, Hosting and Managed Services, Intranets, E-mail marketing and Social Media. Acquire new clients for Definition 6 to include: Scientific Games, Mitsubishi Electric, Cox Communications, and Humana Health Care, among others. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, AIMA, AMA among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. LBi Atlanta (Formerly Creative Digital Group (Atlanta Ga.) Director of Client Development (January 2005 to October 2008) Consultant and sell services to include, Interactive Strategy & Branding, Emerging Technologies, Rich Media and SEM/SEO. Acquire new clients for LBi to include: UPS, The Home Depot, ING Financial Services, Cox Communications, Georgia Pacific, Humana Health Care, among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. Closed more than 2 Million in sales within the first calendar year, peak year of sales totaling 3.5 million. Develop client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by LBi Atlanta or client. VTA/Play (Atlanta, Ga.): Director of Sales and Marketing (September 2003 ­ October 2005) Develop marketing strategy for all rich media services, print design and marketing services and broadcast media services. Create all proposals and presentations of services and present concepts to clients (Coca-Cola, Ciba Vision, Home Depot, CNN, Zoo Atlanta, etc). Work closely with Clients in conjunction with editors, rich media specialist and designers to ensure proper direction for projects. Communicate with clients on daily basis for project updates, scheduling and feedback. Work with marketing specialist to hold round table meetings and conduct client interviews in an effort to better understand current market position and desired outcome. Vertis Inc. (Atlanta Ga.): Account Executive (August 1998 ­ September 2003) Prospect for new clients and opportunities (selling, photography services, package design, print advertising, and direct mail). Service current customers while cultivating new projects. Work with designers to ensure deadlines are met and creative directions are followed. Attended press checks to ensure all brand guidelines and standards were met. Communicate with client to maintain expectations on photo shoots, concept presentations and objectives. Work with client's marketing group to identify needs and create execution plan (Coca-Cola, Home Depot, etc.) Additional Experience (1995 ­ 1999) Account Executive / Conway Southern Territory Manager / Averitt Express Sold transportation and logistical solutions to local large and mid size businesses. Responsible for managing existing accounts, cold calling and prospecting for new accounts within Fulton, Gwinnett and DeKalb counties. Additionally called on and developed the South Florida markets. Experience Business Development Director 03/2012 to 01/2014 Company Name City , State Responsible for creating brand awareness within the defined market, building relationships with key executives, developing/pursuing leads, and assisting consultants with qualifying and winning opportunities. Assisted Managing director with recruiting efforts (On-Campusrecruiting from major universities, LinkedIn Recruiter). Responsible for creating strategic and tactical plans to uncover and close a range of revenue projects. Development and implementation of target account pursuits as well as current account development plans. Training of consultants on tactics and strategies for farming accounts and identifying new business opportunities. Infiltrating and influencing decision-makers at the highest levels within the account. As the BDM I leverage these relationships to introduce SEI, create and pursue selling opportunities. Management of demand generation activities, i.e., working with the consultants and delivery groups to determine the solution details and approach. This requires teamwork, fostering of relationships, and developing consensus. Education Associate of Arts : Health Science 1999 Palm Beach Community College City , State Health Science Skills photo, advertising, approach, agency, benefits, brand strategy, brand strategy, Branding, broadcast, business development, Business strategy, C, closing, Coaching, cold calling, Strong interpersonal skills, communication skills, interpersonal skills, concept, concise, Consultant, Client, Clients, customer service, decision making, delivery, direct mail, direction, E-mail, senior management, Financial, Focus, frame, leadership, listening, Director, Managing, marketing strategy, marketing, market, meetings, access, negotiating, Network, networking, next, package design, peak, photography, presentations, Presentation skills, press, print advertising, print design, Problem solving, Project management, proposals, Proposal development, proposal, Express, rapport, recruiting, Recruiter, Relationship management, Report writing, Research, selling, Sales, scheduling, Scientific, Self motivated, Strategist, Strategy, strategic, teamwork, Team player, transportation, Vision, Websites

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT REPRESENTATIVE Career Focus Position in sales, sales management, or account executive roles Key Skills Customer communications Prospecting and cold calling Upselling and consultative selling Account management Delivering Value Proposition Proven sales track record Accomplishments 4 time Stars Trip recipient (highest percentage to quota) Named End of Quarter Super Star (Q1 2015) One of two members in the 200 club (200% to quota) Member of Team of the Month (Dell) Dell record for most calls in a day (115) Voted most outstanding graduate in the department by faculty (Colorado State University) Emerging Leaders Program certified Employee of the Month (July 2017) Experience Business Development Representative 01/2017 to Current Company Name City , State Directly supports the outside sales team Percentage to quota last 3 quarters: 133%, 144%, 200% Responsibilities: generating meetings with potential clients, running discovery calls, and moving deals through sales stages Specific focus on penetrating companies with $100 million annual revenue or more Directly reports to VP of Global Strategic Sales Have secured 2 meetings with CEOs Daily tasks might include: in-person meetings, conference calls, cold calling, cold emails, LinkedIn marketing, networking, data extraction, and attending trade shows Senior Sale Representative and Team Lead 07/2013 to 01/2017 Company Name City , State Senior Sales Rep for Dell -- 3+ years APOS Large Institution segment Responsible for New England, Northeast, and Southern sales territories Percentage to quota the last nine quarters: 201%, 116%, 226%, 80%, 100%, 64%, 129%, 98%, 106% Last quarter's quota was $2.3 million Took on team lead duties that includes territory reviews, escalation management, sales training, new hire training, team forecasting, and high level management analytics  Closed deals exceeding $1,000,000 in margin/revenue Regularly on calls with VPs, CIOs, and IT Directors Work with companies such as Miami Stock Exchange, Icahn, Hershey, Waste Management, Take Two Interactive, Workday, SalesForce, Sirius XM, Samsung, Benjamin Moore Well versed in conference calls, email sales, phone based sales, weekly forecasting, lead generation, sales reporting, weekly territory reviews, and any other sales related tasks  Helped revolutionize warranty renewals for the Dell LI segments by utilizing our Flexible Billing Program to drive higher revenue totals and margins I have taken on an extra work load starting in January 2016 as a sales manager in training Introduced a new categorized email system that is now being implemented on several teams  Trained teams in the Philippines on sales process tactics Social Media Coordinator 06/2013 Company Name City , State Social media coordinator for Country Jam 2013 in Grand Junction In charge of the festival's social media efforts (Facebook, Instagram, Twitter) Other tasks included setting up displays, talking to clients of Major Mortgage, photographing the musicians, and other necessary tasks backstage Server 05/2011 to 06/2012 Company Name City , State Went straight into server position without prior experience Held position for over a year Strongest quality for the job was my ability to maintain full customer satisfaction even when under pressure Was chosen as server of the month Education Journalism and Technical Communication December 2012 Colorado State University City , State Journalism and Technical Communication ​ Minor in Business Management Personal Information I am an avid golfer, s ports fan,  music collector, DJ/producer, s kier, f itness enthusiast, and proud Coloradoan 

BUSINESS-DEVELOPMENT

STAFFING BUSINESS DEVELOPMENT MANAGER Summary Results-oriented Business development professional with a 10-year track record of surpassing sales quotas within highly competitive markets across a broad range of industries. Exceptional communicator with a consultative sales style, success in leading effective strategies to improve problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. To be a part of a growing organization utilizing my business development sales experience, management, and problem-solving skills to increase profits and bolster growth. Experience Staffing Business Development Manager Dec 2015 to Current Company Name － City , State Develop new business partnerships with behavioral health facilities, healthcare clinics and special education schools. Actively identify and generate leads through strategic sales and marketing plan. Heavy outbound cold calls targeting employers that are hiring to market internal top talent. Research decision makers in each department to introduce services and setup meeting to present solutions. Analyze available staffing resources for most efficient placement based on enterprise needs, peer-unit needs, and unit needs. Devise and execute strategic recruitment plans aligning with company's recruitment strategy. Maintain ongoing follow-up with prospective clients both in person and by phone. Continuously evaluate businesses to determine which staffing scenario would be suitable for clients overall staffing objective. Promote team effectiveness through orientation, on-going training, and performance feedback. Business Development Manager Apr 2010 to Dec 2015 Company Name － City , State Identified new business opportunities through cold calling, strategic research and development. Established innovative ideas on how to increase enrollments by building stronger rapport and executing a consultative sales strategies. Held educational seminars, webinars and networking events to educate prospective students and professionals on the behavioral programs we offered. Developed academic plans for degree or certificate completion in accordance with the university's guidelines. Recruited qualified applicants for admissions to the University in accordance with the state and federal accreditation. Maintained sales progress, conversion and related reports on a weekly basis. Analyzed market trends and developed strategies to grow business relationships within territory. Designed, planned and negotiated terms on partnership agreements as well as researched competitor events to identify their strengths and weaknesses in order to become more knowledgeable and be able to handle overcome objections. Area Manager May 2001 to Apr 2010 Company Name － City , State Managed 10 sales executives and assisted in the hiring process of new team members. Trained new employees to ensure higher productivity by applying strategic sales initiatives. Coached, developed and promoted team members based on productivity. Drove operational efficiency to help minimize risk and protect the stores assets by managing inventory count. Monitored daily sales activities and contract negotiations to ensure goals are being met with accordance of the leadership expectations. Exceeded sales goals every month during an economic downturn. Reviewed financials, contracts and sales records to ensure proper compliance. Handled all escalated customer issues, evaluated client satisfaction results by creating strategies to maintain business relationships and finding effective ways to lower down churn and increase subscribers. Education and Training Bachelor of Science , Business Management June 2008 University of Phoenix － City , State Business Management Skills academic, behavioral health, Budgeting, Coaching, cold calling, contract negotiations, contracts, conversion, Customer Relationship Management, client, clients, financials, Forecasting, Functional, hiring, Human Resource, inventory, Leadership, managing, marketing plan, market trends, market, Marketing, Negotiations, enterprise, networking, progress, rapport, recruitment, Research, Sales, seminars, Staff Development, staffing, strategy, Strategic, phone

BUSINESS-DEVELOPMENT

GLOBAL BUSINESS DEVELOPMENT MANAGER/MARKETING Summary Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Skills Prospecting and cold calling Strategic account development Team building expertise Proven sales track record Strong communicator   Skilled in MS Office Strong interpersonal skills Relationship selling Product training and placement Strong deal closer Exceptional customer service skills Accomplishments Established thirty new accounts in a single year through successful business development/management skills. A company record. (GigaSpaces Technologies)  ​​  ​ Turned a one thousand dollar a year territory into a one million dollar territory in just a little under 2 years. (Buzz Food Service)​ Earned the 2012 "Spirit Of Generosity Award ." Given once a year to a salesperson who demonstrated an outstanding commitment to customer service in a way that improved both company reputation and work environment. (Buzz Food Service) Master of Brand Advantage/Master's level meat course. (Buzz Food Service)   2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley)  Experience Global Business Development Manager/Marketing 09/2015 － Current Company Name City , State Grew customer base from 10 accounts to 35 accounts in a year's time . Established over 30 new international sales relationships. Closed deals with several Fortune 500 companies. Recognized for aggressive lead generation and work ethic. Trained sales teams on educational products at seminars and special events. Worked closely with company executives to identify new business opportunities. Gathered all relevant materials for bid processes and coordinated bidding and contract approval. Sales Rep. 09/2012 － 08/2017 Company Name City , State Grew assigned sales territory over 75% Consistently second in sales among sales team; demonstrating ability to foster and close new business accounts. 201-2013 Employee of the Year for Generosity of Service. One of 150 salesmen nationwide to complete Certified Angus Beef Masters of Brand Program.   Managed a portfolio of 60 accounts, which generated $ 1.2 million in revenue per year . ​ Grew customer base from 5  accounts to 60 accounts in a little under two years . ​ Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. ​ Ranked in top 5 % of sales representatives out of 10 representatives in the West Virginia, Kentucky and Ohio  region.   Wrote, proofed and edited sales proposals and correspondence.   Surpassed annual quota by 75 %.   Answered customers' questions about products prices, availability, uses and credit terms. ​ Instruction and Job Development Coordinator 05/2005 － 10/2011 Company Name City , State 2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley) Managed a team of 10 job coaches to assist clients with disabilities earn and maintain employment. Established relationships in the community to develop new career opportunities for clients with disabilities. Taught classes on life skills, interpersonal and professional relationship building. Recommended individuals to customers based on their needs and interests, resulting in a long lasting employee  and happy employer. Delivered exceptional account service to strengthen customer loyalty. Planned, created and delivered sales presentations on the value of hiring someone with a disability.  ​ Education and Training 2002 Bachelor of Arts : West Virginia State University - Marketing City , State , US  3.5 GPA   Dean's list from 1998-2002  Coursework in Business Administration and Management Interests Enjoy coaching children in both (basketball and baseball). These are my passions. I'm a member of South Charleston First Church of Nazarene, teaching classes and helping with charities, like Heart and Hand Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools Running and lifting weights, camping, fishing and kayaking. Skills Sales Software CMR's: Salesforce.com, Salesloft, Sales Genius and Rainking. Proficient in all Microsoft Office products. Additional Information COMMUNITY INVOLVEMENT AND AWARDS _______________________________________________________________________ 2012 Awarded Buzz Food Companies Spirit of Generosity Award 2006-2007 Education Employment and Training employee of the year 2007-2009 WV Association of Rehabilitation Facilities award for outstanding placement of individuals with disabilities into community employment Member of South Charleston First Church of Nazarene, teaching classes and coaching basketball Community outreach with Heart and Hand Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools

BUSINESS-DEVELOPMENT

VP OF BUSINESS DEVELOPMENT Professional Overview Accomplished Business Development executive with 7 years of experience in life science startups and clinical research organizations. I also have an entrepreneurial spirit as the co-founder of data analytics company, and a financial background through my Master's at Bentley University.  Education December 2012 Finance McCallum Graduate School at Bentley University Finance Extensive case-based exercises in capital budgeting, corporate finance, marketing sizing, equities, bonds, common financial covenants, and options. Experience in valuations including risk-adjusted net present value using WACC and CAPM and comparables May 2011 Bachelor of Science : Economics & Finance Bentley University Cum Laude Economics & Finance Experience 01/2016 to Current VP of Business Development Company Name － City , State PainQx (PQX) is a diagnostic/software company that developed a next generation approach to objectively measure pain in humans by decoding neural activity. Incorporated the PQX platform in six clinical trials to be used as a pain biomarker to gauge the efficacy of experimental therapeutics. Raised $500k from angel groups and venture funds. Identified a joint venture partner in China leading to a $1M investment. Developed an economic model demonstrating that the PQX technology reduces costs to health care providers by converting poorly managed pain patients to well-managed pain patients, saving up to $8,500 per patient. Created financials statements including an income statement, balance sheet, and cash flow to justify capital raise and share with investors. Centralized contacts, alliances, and investors into a CRM system streamlining the business development. Developed all investor facing and business development presentations. Formed a strategic alliance with Evoke Neurosciences to incorporate their EEG headset into the PainQx platform providing a turnkey solution to clinical research sponsors. Coordinated bottoms upmarket survey that interviewed 100 physicians to validate the PainQx value proposition and identify new markets for the platform. Sourced, pitched and won a grant by the National Institue on Drug Abuse (NIDA) recognizing PainQx as one of 10 companies national that could address the opioid epidemic. Put together a SBIR Fast Track Application to be reviewed by NIDA. 06/2012 to 01/2016 Co-Founder VP of Business Development Company Name － City , State LSN tracks the funding and partnering preferences of 5,000 investors and strategic partners by actively interviewing them on a 90-day rolling cycle. This information allows entrepreneurs to identify investors and strategic that meet their fundraising and partnering needs. Since inception LSN has generated $4M in revenue, with 2016 revenue of $3M. In 2015, LSN launched a broker-dealer, Boston Innovation Capital, to execute fundraising campaigns between $5M - $20M. Oversee all aspects of operation such as sales, financial projections, IT, management, and marketing. Grew the LSN team to 22 employees: 7 business development representatives, 6 researchers, 4 conference representatives, and 2 marketers. Created pitch decks, executive summaries, and websites for twelve biotech/medtech companies, resulting in increased investor responsiveness. Utilize SalesForce.com to host LSN's back end data and linked it with an established graphical user interface, saving over $1M in R&D costs. Deep knowledge of database and information systems including profile structuring, data segmentation and aggregation, and filtering. Personally sourced, pitched, and closed over $1M in consulting and data services from Big Pharma, CROs, and emerging biotech/medtech companies. Helped create fundraising strategy for thirty-four biotech/medtech companies including EIP Pharma, Hsiri Therapeutics and JB Therapeutics (Corbus Pharma). Built personal network of over 1,000 life science investors, life science entrepreneurs, investment banks, family offices, and big pharma/med-tech executives. 02/2011 to 07/2012 Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's techn Company Name － City , State Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's technology is the HTP platform, a genetically engineered mouse with a boosted immune system, enabling the mouse to have a broader epitope spread facilitating the generation of antibodies to traditionally difficult targets such as GPCR's, and 100% homologous target. Personally closed $1.6M in new business revenue. Part of a business development team that grew sales from $700,000 in 2010, to $2.2M in 2011, and $4.0M in 2012. Participated in a financing campaign that aimed to raise $3.4M in debt from various banks and mezzanine debt funds. Modeled the present value of debt based offerings to provide investment decisions to upper management. Developed the company's first financial model that tied together income, balance sheet and cash flow statements. This model was used to plan the future financing needs as well as develop the company's long-term budgetary constraints. Built and implemented an inventory tracking system to streamline operations leading to a 30% reduction in production delays. Created an automated system that crawled three-hundred scientific journals gathering contact information of authors. This information led to the creation of database of 100,000 contacts for use as a targeted email campaign. Interests USA (14 years), London (6 years), Colombia (5 years), China (2 years). Languages Native Speaker in English and Spanish Skills streamline, approach, balance sheet, bonds, budgeting, business development, cash flow, clinical research, clinical trials, com, consulting, corporate finance, CRM, database, email, English, equities, Fast, financials, financing, financial, fundraising, funds, graphical user interface, information systems, Innovation, inventory, marketing, network, neural, next, presentations, Speaker, sales, scientific, Spanish, strategy, strategic, websites Additional Information International Experience: USA (14 years), London (6 years), Colombia (5 years), China (2 years).

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Professional Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Qualifications Operations management Complex problem solving Staff training Team building Supervision and training Costumer service Skilled negotiator Advertising Computer-savvy Social media marketing Event planning Purchasing Top sales performer Microsoft Outlook Microsoft Excel Microsoft PowerPoint Microsoft Office Microsoft Word Work Experience 08/2015 Business Development Manager Company Name － City , State Cold and warm called 75 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Identified strategic partnerships and gathered market information to gain a competitive advantage. Contacted new and existing customers to discuss how specific products could meet their needs. Answered customer questions regarding products, prices and availability. Identified issues with existing marketing material to drive process improvements. Generated new sales opportunities through direct and telephone selling and emails. 03/2015 to 08/2015 Event manager Company Name － City , State Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Managed payroll and time and attendance systems. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Collaborated with advertising and promotion managers to promote products and services. Prepared detailed marketing forecasts on a daily, weekly and quarterly basis. Worked effectively in a heavily cross-functional, fast paced environment. 06/2014 to 03/2015 Customer Service Call Center manager Company Name － City , State Successfully managed the activities of 12-18 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Monitored the daily activities of 2 customer support teams. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. 04/2014 to 06/2014 Costumer service representative / Call Center Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Education and Training 2012 High School Diploma Mesa High School － City , State , United States 4.0 Finished top in my class. Skills advertising, competitive, content, contracts, customer satisfaction, customer service, customer support, fashion, fast, functional, marketing strategies, marketing, market, marketing material, networking, payroll, progress, promotion, quality, selling, sales, script, strategic, telephone, phone, training manuals

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Summary Energetic, motivated and organized sales representative with results in the oil and gas industry. Accomplished professional with strong background in technical sales and product development. Highlights Excellent communicator Excellent sales techniques Strategic account development Exceptional customer service skills Upselling and consultative selling Relationship selling Skilled multi-tasker Proven sales track record Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales. Increased revenue 42 % in 2015 . Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Increased sales volume by adding 8 new accounts in the assigned territory. Experience Business Development Manager Jun 2010 to Feb 2012 Company Name － City , State Increased overall product line sales by 32% overall. Increased overall sales revenue at Weatherford and Baker Hughes by 40%. Responsible for sales within high temperature, high pressure applications. Secured sales contracts with Baker Hughes, Halliburton and Weatherford resulting in profit increasing by 21%. Global Sales Manager Jan 2009 to Jan 2016 Company Name － City , State Created a strategic sales plan that allowed product development to increase in profit margins by more than 14%. Increased revenue by 20% within 1 year by building and strengthening relationships with existing customers. Established office in Calgary and defined territory. Effectively led Outside Sales team in Houston and Calgary. Technical Sales Representative / Key Account Team Leader Jan 2005 to Jan 2016 Company Name － City , State Increase sales within my accounts by more than 200%. Developed and Managed the sales of a 9 million dollar account, the largest single account in the oilfield business group. Created and presented sales seminars outlining products and capabilities to Engineering, Manufacturing and Management supervisors. Qualifications: Highly effective through consistent contact and superior customer service, in building instant rapport and relationships with decision makers at all levels. Superior multitasking, organization and time management skills. Consistent, assertive closer and top performer throughout sales and development. Professional demeanor in communicating with individuals/groups, demonstrating an ability to relate in a clear and concise manner. Proven success in the sales of oil and gas products and services to various individuals/ groups; experience in tactical business planning and competitive intelligence, prospecting, strategic marketing and closing. Business Development Manager/ Texas Jan 2001 to Jan 2016 Company Name － City , State Developed and maintained accounts while growing overall sales revenue. Added new accounts that totaled over 1million dollars in new business. Ongoing testing of new elastomer compounds for ESP artificial lift clients. Sales presentations to pinpoint technical performance and benefits. Education Bachelor of Science , Communication Disorders University of Houston, Houston Texas Communication Disorders Marketing courses University of Houston Business courses University of Houston Skills benefits, business planning, closing, competitive intelligence, concise, contracts, clients, customer service, Marketing, office, multitasking, oil, Outside Sales, presentations, product development, profit, rapport, Sales, sales and development, sales plan, seminars, strategic, strategic marketing, time management

BUSINESS-DEVELOPMENT

ASSISTANT TO BUSINESS DEVELOPMENT ADMINISTRATOR Professional Profile Organized administrative professional with hands-on experience supporting business areas such as real-estate, finance, database management, customer service and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Qualifications Able to meet performance and outcome goals Create and maintain employer and client databases and files Effectively identify client needs through good judgment and interview techniques Maintain updated case notes on each client  Provide assistance and guidance relating to the interview process Conduct employer outreach as needed Conduct follow-up evaluations with client and employer Develop job opportunities and act as a liaison between client and the employer Maintain timely documentation and reports according to stated guidelines Provide referrals to community partners Conduct program presentations  Detail oriented, flexible and reliable Relevant Experience Managed major office relocation with only one day of downtime. Experience Assistant to Business Development Administrator January 2016 to Current Company Name － City , State Updated employee paperwork and records. Greeted visitors promptly and directed to correct locations. Scheduled appointments and maintained master calendar. Wrote professional business correspondence. Drafted internal documents and memoranda. Prioritized project components and organized scopes. Liaised directly with customers to meet needs and maintain satisfaction. Office and Sales Manager November 2013 to January 2015 Company Name － City , State Successfully managed the activities of five team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified operational processes inefficiencies and recommended necessary improvements. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Solicited referrals from satisfied clients. Developed and executed sales promotions. Cold-called prospective customers to build relationship. Generated high volume of referrals. Evaluated and managed new strategic business opportunities. Designed web and other content, including monthly newsletters and promotional calendars. Educated clients on the current real estate market and answered any questions they had. Acted as a listing agent for brokers. Coordinated appointments with prospective buyers to showcase houses and plots. Verified that the legal formalities were completed prior to closing dates. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Administrative and Legal Assistant June 2005 to January 2013 Company Name － City , State Accurately entered client data into a company-based software program. Organized client calendars, prepared mailings and handled high call volumes. Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. Drafted judicial correspondence and handled all court mailings. Researched documents and publications for details that would establish evidence. Arranged all correspondence on behalf of the attorney. Worked with attorneys and case reviewers to resolve legal complaints. Prepared clients for appointments and interviews. Traveled with the manager to take notes and dictation at meetings. Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Typed documents, updated websites and compiled information for meetings. ​ Education Bachelor of Science : Applied Studies/Online C. S. U. Dominguez Hills (CSUDH) － City , State , USA Candidate for graduation December 2016 Coursework in Marketing and Public Relations Coursework in Organization Leadership Coursework in Organizational Behavior Coursework in Public Policy Coursework in Public Relations Coursework in Communications, English and Journalism coursework  Dean List 3.9 GPA Legal Studies , 2014 Pasadena City College － City , State , USA American Bar Association Approved Certification   Coursework in Legal Terminology  Coursework in Courts and Political Science Legal system software training Coursework in Probate and Criminology Coursework in Immigration and Business law  Coursework in Family law and civil code of procedures California Real Estate Salesperson License : Real Estate , 2005 Real Estate Trainers － City , State , USA Skills Adobe Acrobat, Microsoft Office, Outlook, Client and Employee Management, Excellent Customer Service Skills, Client Relations, Privileges & Fiduciary Understanding, Budgeting and Financial Planning  

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT COORDINATOR/EVENT COORDINATOR Summary Dynamic and creative Business Development Coordinator with a successful career in marketing,promotions,public relations,project and communications management. Highlights Event Management Negotiation skills Customer Targeting Polyglot Social Networking Online Marketing Strategies  Teamwork Problem Solver Skills Responsible and reliable,Highly motivated for career advancement,Able to deal in a mature manner with problem solving,Willing to learn and accept constructive criticism,Willing to help,Good attitude around others,Calm and focused,Good knowledge of social media,Able to use own initiative and work as part of a team,Excellent communication and organizational skills,Versed in all aspects of marketing campaigns from concept development to execution and launch,Skilled marketing professional focused on exceeding revenue goals,Builder of strategic partnership,New customer acquisition expert who emphasizes a mix online and offline marketing strategies. Experience Company Name November 2013 to Current Business Development Coordinator/Event Coordinator City , State Identify Customer care needs.Networking during events and established good and strong relations, in particular with the main Businessassociations and Companies of the city.Screen potential Business deals by coordinating requirements,developing and negotiating contracts,integratingcontract requirement with business operations.Co-develop and implement strategic marketing.Identify specific opportunities to direct marketing efforts toward particular based practices areas and clients.Deal with the Chamber of Commerce and The Italian Consulate.Researching markets to identify opportunities for events.Leasing with clients to ascertain their precise event requirements.Producing detailed proposal for events.Agreeing to,and managing a budget.Identify professional and trade associations with which the company should affiliate.Assist with the development of proposals and responses.Identify and evaluate cross-marketing prospects, assist with cross-marketing initiatives, and track success ratio.Coordinate content for web, print materials, bc logo etc. Update and edit firm-wide business development materials (including brochures, email alerts and website). Collaborate with others in the marketing department to ensure integrity of the firm brand. Protects organization's value by keeping information confidential. Update job knowledge by participating in educational opportunities,reading professional publication,maintaining personal networks, participating in professional organization. Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. If Needed Assistant Manager in Opening/Closing of the restaurant. Company Name January 2008 to October 2013 Dental Hygienist City , State Prepares treatment room for patient by adhering to prescribed procedures and protocols.Prepares patient for dental hygiene treatment by welcoming, soothing, seating, and draping patient.Provides information to patients and employees by answering questions and requests.Maintainsinstrumentation for dental hygiene treatment by sharpening, sterilizing, and selecting instruments.Completes dental prophylaxis by cleaning deposits and stains from teeth and from beneath gum margins.Detects disease by completing oral cancer screening; feeling and visually examining gums; using probes to locateperiodontal disease and to assess levels of recession; exposing and developing radiographic studies.Arrests dental decay by applying fluorides and other cavity- preventing agents.Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and. polishing removable appliances; placing, carving, and finishing amalgam restorations; removing cement fromcrowns and bridges.Educates patients by giving oral hygiene and plaque control instructions and postoperative instructions;providing reminders of time of next dental hygiene visit.Documents dental hygiene services by recording vital signs and medical and dental histories; charting inpatient records.Maintains patient confidence and protects operations by keeping information confidential. Company Name October 2003 to August 2008 Waitress/Bartender/Cashier/Floor Manager City , State DUE srl - Turin Italy Customer care. Assigned tasks to associates, staffed projects, tracked progress and suggest new ideas.Planned and executed events and marketing programs.Developed and executed marketing programs and general business solutions resulting in increased companyexposure, customer traffic, and sales.Cash out.monthly meeting with the staff and owners.Mix and serve drinks to customers directly or through waitstaff.Take orders and serve food and beverages. The DUE srl was a company of multiple business in Turin (ITALY): GRAN BAR Piazza Gran Madre di Dio,2 (Wine Bar) HAFA CAFE' Via Sant'Agostino, 23/C (Moroccan Bar) JAM CLUB Via Murazzi del Po,19 (Bar-DiscoNightclub) ROCK CITY Corso Dante Alighieri, 19 (DiscoNightclub) Cashier and Bar Coordinator during big music events, 12/2006 to 10/2011Movement Torino Music Festival - Turin Italy Under the direction of the immediate supervisor, I was coordinating cashier and bar services.Organize, distribute and verify the work of others.Administrative and accounting duties.Resolve cashier and Bar problems. The Movement Torino Music Festival is a big event usually attended by 6000-15000 people. Education LICEO LINGUISTICO EUROPEO CADORNA 2002 High School Diploma : Foreign Languages City , ITALY LANGUAGES: ITALIAN (Mother Tongue) ENGLISH SPANISH FRENCH Bachelor of Science DENTAL HYGIENE, 2007 UNIVERSITÀ' DEGLI STUDI DEL PIEMONTE ORIENTALE AMEDEO AVOGADRO - NOVARA ITALY Master in social media and digital marketing . TURIN ITALY

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Business development/Marketing professional experienced in sales management, marketing, technical presentation creation and service training. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Skill Highlights New Customer Acquisition Brand Development Account Management Prospecting Analytical Problem Solver New Program and Promotion Implementation Financial Analysis Adept Multi-Tasker Professional Experience Company Name City , State Business Development Executive 06/2010 to Current Conducted informational and educational workshops at CUNY/SUNY College campuses benefit fairs that increased credit union membership and exposure. Implemented in house marketing design for brochures, posters, articles, flyers, newsletters, e-marketing, social media/web page content which saved over $10,000 annually. Generated and maintained social media calendar for Facebook, Twitter, Corporate bog, etc. to ensure member engagement and that all content is reflective of current media and new product/service campaigns. Identified issues with existing marketing material to drive process improvements. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Company Name City , State Loan Manager 09/2001 to 06/2010 Analyzed applicants' debt to income ratio, credit report, financial and employment history to evaluate credit worthiness for personal, auto, educational, credit card and home equity loans. Communicated credit approvals and denials as well as facilitated other options such as Credit Counseling methods to improve member financial success and provided members with assistance regarding budget counseling, consolidations, payment methods and other areas relating to member's financial needs. Implemented software that streamlined collateral processing and tracking which led to an increase of operational efficiency and reduced exposure to fraud. Ensured Credit Union loan policies, procedures, documents, products and services were compliant with NCUA rules and regulations and effectively executed by staff Developed relationships with new and existing members to identify their financial needs, and assist in selection of appropriate financial products and services resulting in new loan growth by 15%. Accurately reported borrower performance to credit bureaus and responded to borrower disputes through E-Oscar. Company Name City , State Credit/Collections Analyst 01/1998 to 09/2001 Implemented new credit card system. Resolved customer inquiries and potential disputes. Managed the Electronic Funds Transfer processes are scheduled and performed timely and accurately for member access. Ensured member compliance of credit policies and procedures are accurate and upheld. Monitored, reviewed, and processed all credit card transactions. Coordinated with senior management to evaluate bad debt situations and determine effective, appropriate course of action which resulted in a 25% decrease in delinquencies and charge-offs. Education Master of Science : Finance 2011 Zicklin School of Business, Baruch College , City , State 3.47 GPA BBA : Computer Information Systems 1997 Baruch College , City , State Associate of Applied Science : Marketing 1994 Bronx Community College , City , State Skills MS Office (Word, Excel, Powerpoint, Publisher, Outlook), Constant Contact, ASA/400

BUSINESS-DEVELOPMENT

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT CONSULTANT Summary Experienced Life Science Sales and Marketing specialist with track record in growing customer base and maximizing sales. Motivated and ambitious with ability to increase business opportunities through dynamic marketing strategies and effective communication. Able to use analytical skills and industry knowledge to develop innovative strategies for success. Skills Business Development Account Management Competitive Analysis Prospecting/Cold Calling Knowledge of Drug Development Cycle Sales and Marketing Strategizing Market Research and Analysis  Marketing Management  Event Planning C-level Presentations RFP/RFI/Bid Preparation Public relations Experience Business Development Consultant Mar 2018 to Current Company Name － City , State SGW Pharma Marketing is a B2B life science marketing agency focused on connecting drug development companies with target audiences (development partners, investors, service providers etc.) by developing and managing integrated, full circle marketing programs . Oversaw business, client and vendor negotiations. Effectively directed internal marketing, communications and sales support staff. Improved marketing plans, sales strategies and customer relations to maximize business development. Leveraged industry trends in client markets to shape value-added solutions and approaches for key audiences. Streamlined operational efficiencies, developed sales tracking reports for planning by executive team. Maintained strong understanding of competitors, their offerings and their presence across globe. Account Executive Oct 2017 to Feb 2018 Company Name － City , State American Laboratory Trading provides asset management services and high-quality refurbished laboratory.equipment to clients in the life science academia and industry Promoted business growth in NC by maximizing existing client relationships and identifying new business opportunities through cold calling, networking, marketing and prospective database leads Completed daily outbound calls, up to 50 calls per day Discovered new opportunities to grow and expand inventory of products through product acquisition Successfully increased monthly sales revenue by 75% each month Kept detailed records of daily activities and client relations through Salesforce.com Southeast Sales Executive Apr 2016 to Sep 2017 Company Name － City , State SGS Life Science Services is a global leader in R&D and Quality Control testing services for the pharmaceutical, medical device and biopharmaceutical industries. Prospected and conducted more than 45 face-to-face sales calls per month with business executives and directors throughout assigned territory. Successfully acquired average of 1.5 new customers per month achieving 108% of total Revenue Target for 2016. Represented the company at focused industry trade show and/or networking events. Attended monthly sales meetings and quarterly sales training. Manager, Business Development Feb 2013 to Apr 2016 Company Name － City , State Advantar Labs (now part of Eurofins) is a GMP contract laboratory specializing in small and large molecule drug development programs. Secured new business by building strong client relationships and cultivating a deep understanding of sponsor needs. Initiated two key partnerships which resulted in 47% revenue growth. Successfully developed and planned relationship cultivating events to promote growth resulting in expansion of clientele base by 35%. Developed innovative and targeted marketing strategies to support overall branding objectives.  Played key role in the addition and launch of new service offerings Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Account Manager I Sep 2011 to Feb 2013 Company Name － City , State Cirrus Pharmaceuticals (now Recipharm) is a contract product development company assisting biotechnology and pharmaceutical companies with dosage form development projects, specifically inhaled dose products. Developed strategies to drive partnering with 8 new clients in 2012 and grew underdeveloped territory with no existing contacts or leads. Represented company at professional trade shows and conferences as subject matter expert; held information sessions and made presentations to win new business Identified and grew an adjacent, untapped market.  Able to secure new business within 4 months of starting role Served as liaison between customer and Cirrus' project management team, scientific leaders and executive management to allow for seamless project initiation Sales Consultant Apr 2011 to Sep 2011 Company Name － City , State Tarheel Media Solutions provides marketing and advertising solutions to small businesses in North Carolina. Established new customer accounts through perseverance, dedicated cold calling and exceptional service. Demonstrated products to show potential customers benefit/advantages and encourage purchases. Researched and customized service proposals for clients. Consistently met and exceeded sales goals by 20%. Fundraising and Marketing Intern Oct 2010 to Mar 2011 Company Name － City , State The Muscular Dystrophy Association is a nonprofit health agency dedicated to curing muscular dystrophy, ALS and related diseases by funding worldwide research Supported Fundraising Director in organization and management of all activities associated with community fundraising events. Cultivated relationships with community leaders, businesses and local citizens in effort to draw attention to MDA and add new donors/volunteers. Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development. Education and Training Bachelor of Science , Chemistry 2009 University of North Carolina Wilmington － City , State , United States Minor in Spanish GPA 3.45 Skills Proficient with Salesforce, Oracle, ACT!, SharpSpring, Microsoft Office, MailChimp, Pardot, Yammer, Google Chrome, Skype Business, GoTo Meeting, LinkedIn, Twitter, Marketing Automation Software, Lead Generation Software, CRM Systems, Concepts & Applications of Chemistry, Contract Research, Analytical Lab Equipment

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT DIRECTOR Experience BUSINESS DEVELOPMENT DIRECTOR January 2010 to Current Company Name － City , State Leads vision, strategy, and execution for all facets of operations and business development at a $45MM automotive dealership, with accountability for the success of 52 employees. Credited with improving the effectiveness of the business through strong leadership and the hiring of personnel with talent and experience in customer service, finance, and business development, yielding increases in profit and lower costs. Implemented formal daily training and professional development on sales and service principles that improved the accuracy and focus of sales efforts while building leadership capabilities in managers; driving revenue growth 25%. Maintains a daily inventory of $7.5MM in new vehicles and $1.4MM in used vehicles. Championed the adoption of DealerSocket as the company's CRM tool, empowering 100% of the sales force to manage the pipeline of leads and opportunities while documenting engagements with clients and prospects; directly Impacting sales revenue increase of over $1MM. SALES MANAGER January 2004 to January 2010 Company Name － City , State Launched a website and adopted secondary financing and other relationships to spark online lead generation; additionally, expanded the dealerships marketing strategies to include digital elements that included SEO, SEM, YouTube advertising and Google AdWords while increasing the frequency of television ads; shifting digital advertising to 50% of $1MM yearly budget. Consistently ranks first in Kia dealership sales volume year after year; in 2015, navigated the dealership to rank 25th in the nation for total sales volume. Achieved a district-high digital sales closing ratio of 13.2%, beating the average district ratio of 7.2% and regional ratio of 10.1%. Within the first year, lowered variable inventory expenses by 63% while generating a net profit of over $1M. Outstanding results, boosting new car profit by 37% in the first year, coupled with significant increases in Net Promoter Score with a 100% customer issue resolution rate; recipient of the President's Award in 2011, 2012, 2014, and 2015. Recognized as the top sales leader in the district, outperforming 14 dealerships throughout Western and Central New York; in 2018 YTD, reached 13% increase in sales volume over the prior year while the district and the Northeast Region experienced declines. Pioneered a shift in the business model at a leading Ford dealership from new car sales to sales of previously-owned vehicles, positioning the company as the top-ranked dealership for Ford vehicles in the Rochester area. Expanded the employee base from four team members to eight. Skyrocketed annual revenue from $3.2MM to $10.8MM, translating to growth in sales volume from 15 vehicles per month to over 50. In command of $1MM inventory acquisition and product management. Implemented and managed 3rd party digital marketing partners; fostering increased sales over 100% in first year. General Sales Manager Company Name － City , State Sales Manager Company Name － City , State Sales Manager Company Name － City , State Accomplishments Reynolds and Reynolds, DealerTrak, V-Auto, Digital Advertising Marketing & Design, Revenue Radar, AutoTrader, DealerSocket, Vinsolutions, CRM. If I could create the perfect General Manager, he/she would have all of your management, sales, and marketing qualities.". Scott F., Corporate General Manager. Fuccillo Automotive Group. Education Bachelor of Arts Degree : Business Administration and Management EDINBORO UNIVERSITY OF PENNSYLVANIA Business Administration and Management Summary ACCOMPLISHED SALES & BUSINESS DEVELOPMENT LEADER BUILDS & LEADS STRONG TEAMS / TOP REVENUE PRODUCER / EXCELS IN CLIENT RELATIONSHIP MANAGEMENT Accomplished and results-driven Sales and Business Development Leader with broad based expertise leading effective strategy, client relationship management, negotiations, team leadership, and revenue growth. Expertise in building effective strategies that substantially increase revenue while improving market share and sales effectiveness; with Fuccillo Kia, directs a team of 52 employees sustaining $45MM in annual revenue. A demonstrated record of success marked by a history of stellar revenue growth and operational excellence with roles with market-leading corporations; credited with introducing best practices, training, and other process improvements to bolster the effectiveness of sales teams. An effective communicator who leverages an unwavering commitment to excellence to build and execute innovative sales strategies, consistently delivering positive results in challenging and highly competitive industries. Award winning Sales Operations Manager; Strategic Fixed and Variable Operations Director. Skills Account Management, ads, advertising, automotive, budget, business development, closing, Competitive, CRM, clients, customer service, Driving, finance, financing, focus, hiring, inventory, leadership, Managing, marketing strategies, marketing, Mentoring, Online Marketing, personnel, positioning, product management, Profit, Sales, Strategy, television, translating, vision, website

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT EXECUTIVE Summary An achievement driven professional highly skilled in sales, product development, strategic marketing and Salesforce lead management. Creative with an extensive knowledge of industry sales points, both in and out of consumer markets. Dynamic communicator who consistently exceeds goals and expectations. Skills Brand development Analyzing market trends Established track record of exceptional sales results Account Management Excellent negotiating tactics Skilled multi-tasker SalesForce lead management Strong interpersonal skills Experience Company Name January 2017 to Current Business Development Executive State Responsible for growing Ceridian's business throughout the Canadian Enterprise Market Collaborates with internal stakeholders to develop strategic GTM Works with internal marketing team to develop campaigns for the targeted market Manages the introduction of new programs and/or features within Ceridian to consumer base Conducts market research, profiles customers, makes presentations and participates in sales calls and marketing events to establish customers and determine market segment revenue potential Develops and implements marketing and sales strategy for securing and/or increasing market share, sales and profit Participates in quarterly QBR's. Company Name November 2015 to January 2017 Solutions Analyst City , State Reviewed new customer orders and manually enter data into SAP. Processed transactions pertaining to designated vendor. Provided information and guidance on vendor products and programs. Company Name October 2012 to October 2015 Product Marketing Specialist City , State Owned the communication of Vendor Partner business strategy to internal partners (Sales, Purchasing, and Marketing Services) Consumer and sales rep marketing at 5LINX convention seminars including marketing, branding and consumer relations. Met and interacted regularly with Vendor Partner reps, management, and executives to make formal presentations on product trends, performance, profitability and results of product line promotions Assumed leadership role in the department and vendor meetings on assigned projects. Company Name December 2011 to July 2012 Project Coordinator/ Sales City , State Created publications that were focused on key business sectors reaching corporate-level executives worldwide. Delivered content through print and online media. Developed and maintained long-term relationships with vendors and clients. Consistently hit and exceeded sales goals. Built strong client relationships and provided value-adding services. Developed sales strategies and negotiated and closed profitable projects. Education and Training Miami Dade College 2013 Marketing Management Real Estate City , State Marketing Management Real Estate

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Summary Experienced sales professional and effective leader. Currently a sales professional for CT of Wolters Kluwer. Highly motivated, self-driven, result-oriented consultant Tenacious new business prospecting, selling, negotiating and closing skills Skillful verbal and written communication skills including the ability to present to an executive-level audience Passion for gaining personal relationships with clients Strong understanding and use of strategic selling techniques Former professional athlete Experience 03/2017 to Current Business Development Manager Company Name Consulted with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by solutions in order to ensure success with key initiatives Developed and conducted effective presentations with contract decision makers (c-level) Accountable for the entire sales cycle from prospecting to closing deals, forecasting, and strategic planning July 2015 - March 2017 - Business Development Manager Wolters Kluwer/CT Corporation FY 2016 104.4% for CT Corporation FY 2016 #1 Business Development Manager on Law Firm Segment Team FY 2015 109% for CT Corporation Primary responsibility for driving profitable customer acquisition and sales growth Responsible for developing and implementing relationships with existing customer base as well as pursuing new customers of representation and compliance services, formation/qualification services, and other on demand services Leverage strategic planning in order to optimize revenue generation of sales efforts Participate in collecting and evaluating performance metrics by participating in in-depth and on-going analysis of departmental services, processes, and customer preferences; understanding the overall needs of the law firm channels and what factors contribute to success; assist with monitoring department metrics; assisting in the identification of relationships and trends in the data as well as factors influencing results; contributing to the development of solutions to maintain or improve customer satisfaction, increase revenue and/or decrease expenses. May 2012 - July 2015 - Tampa & Southwest Florida Territory Manager LexisNexis Successfully earned 2 Circle of Excellence company trips for achieving top sales results (2010, 2011). Earned the Best Sales Teaming Award for the Region (2011). FY 2014 Over 100% for LexisNexis FY 2012 Over 100% for LexisNexis Qualified and earned a Top Performer's Trip (2012 and 2014). Created and implemented effective account/territory plans that included; developing and implementing a sales strategy considering new business growth, managing all resources necessary to drive new business; forecasting revenue; developing key contacts and business relationships within a new account including influential individual and high level decision makers. Identified and qualified opportunities in order to successfully advance them through selling process to close. Consistently identified and communicated effectively with executives or other high level officials to articulate competitive differentiators and provide a solution-based sales presentation. Established and maintained excellent customer relationships at all levels, and acted as a liaison between sales support and our customers to ensure a positive onboarding process. Developed strategic sales plans using business analysis tools to identify and track revenue trends, recognize sales opportunities, target specific sales activities, and analyze competitive threats within my territory. January 2010 - April 2012 - Michigan & South Dakota Account Executive (Dayton, Ohio) LexisNexis FY 2011 Over 100% for LexisNexis FY 2010 Over 100% for LexisNexis Secured the largest POS contract in the history of LexisNexis as an Account Executive ($75,123). Created and implemented effective account/territory plans that included; developing and implementing a sales strategy considering new business growth, managing all resources necessary to drive new business; forecasting revenue; developing key contacts and business relationships within a new account including influential individual and high level decision makers. Identified and qualified opportunities in order to successfully advance them through selling process to close. Established and maintained excellent customer relationships at all levels, and acted as a liaison between sales support and our customers to ensure a positive onboarding process. Customized pricing proposals that matched the LexisNexis solutions to the prospective customer's business needs. Developed strategic sales plans using business analysis tools to identify and track revenue trends, recognize sales opportunities, target specific sales activities, and analyze competitive threats within my territory. 02/1998 to 12/2009 Executive Director Company Name 08/1997 to 11/2005 Assistant Soccer Company Name Responsibilities included identification, analysis and recruitment of student athletes, planning and execution of practices, player skill development, academic monitoring and counseling supporting a Division I college soccer program. November 1994 - May 1998 Professional Athlete (Soccer Player) Ohio Cincinnati Silverbacks of the NPSL (National Professional Soccer League) Dayton Dynamo of the NPSL Columbus Xoggz (USISL). 11/1994 to 02/2005 Director Company Name Dayton's largest and most comprehensive youth soccer organization. Only Coach in the history of the state to earn highest coaches honor twice (2006, 2009) Manage the activities of 150 coaches, trainers and team managers. Team leader for presentations delivered one-on-one and in both small and large group settings. Taught thirty certified license courses graduating over 1000 professional coaches. Successfully achieved day to day operational goals while focusing on long term strategic goals. Conduct training and educational programs for thousands of players on such topics as fitness, nutrition, injury prevention, sport psychology and life skills. Responsible for developing, reviewing, and updating all training and educational materials. Demonstrated team building skills such as communication, empathy, motivation and problem resolution. Trained and certified coaches to be fully prepared for National licensing courses. Supervised and managed coaching staff within Olympic Development Program. Established specific curriculums and educational presentations to be incorporated within district and state levels. Instructed players at district, state and regional levels in order to achieve their fullest potential and achieve a position on United States National Team. Education and Training 1995 Bachelor of Science : Education/Exercise Physiology Wright State University － City , State Education/Exercise Physiology Skills academic, articulate, business analysis, Business Development, C, closing, Coach, coaching, competitive, counseling, customer satisfaction, driving, educational materials, educational programs, forecasting, injury prevention, team building, Team leader, Law, managing, enterprise, POS, presentations, pricing, problem resolution, processes, proposals, psychology, recruitment, selling, Sales, sales plans, sales support, strategy, strategic, strategic planning

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT ASSOCIATE Summary I appreciate your time! I am a high performing and advanced sales professional of 10 years that can benefit your company. I know I would be a great asset to your company and here are a few of my thoughts why: I have 10 years of experience in sales and customer service, both in the auto and the software industry. In both avenues, I thrive to take on the consultant role to do what is best to serve the client and advance the company that I work for in a solution based approach. I know that value of organization, tracking my progress, and making goals to grow by, and identifying with the customer's needs and challenges. In my current role at Thomson Reuters as an inside technical sales representative, I have sold almost $3 million in sales over the last 6 years, and I have helped hundreds of accounting firms improve their technical process through knowledge of complex systems and software that is applied to the accounting & tax industry. I believe in strong customer relationships and exceptional customer service. I have in depth experience working in the understanding of technology, SaaS products, technical presentations, and implementation of advanced business solutions. I have proven to be a high achiever in this fast-paced technical sales role. I have also served in other capacities in my role from product support, team leadership, and achieved to be a Presidents Club Member in the 2013 calendar year as one of the top 10% in sales for Thomson Reuters. Also, I have 10 years' experience as a pastor, teacher, and counselor, which has flowed into my sales role to do business with integrity, knowing how to relate to a plethora of people, and seeking to do what is best for client success. I also have 4 years of sales experience working for Toyota Motor Company and thrived in the knowledge of product and quality customer service under the Kaizen Philosophy of doing business. Personally, I am a father of seven children who believes in life balance. I am an athlete of 30 years, who has run half-marathons, excelled on a college cross country team, and has practiced the discipline of nutrition and exercises most of my adult life. Skills Career Summary - Sales Professional I am a professional that has extensive training and experience in technical sales, counseling, administration, customer service, and leadership development. My career objective is to work as part of a team of people, whose goals and ambition is to move a company forward to success in growth and profit. I fit best in a place where creativity and vision are welcomed and technology and personal growth thrive. I offer skills in the use of Microsoft products, leadership training, event planning, and customer service and support. I have what it takes to create vision, establish and track goals, and become a catalyst of influence through integrity and a positive attitude. Core Strengths Technical Sales Professional Customer Focused Service Proven Sales Success Influencer, Organizer, Team Builder Engaging Public Speaker Accomplishments Top in Core Sales in 2010 for Accounting CS. Top in Core Sales in 2010 for Accounting CS Payroll. 2011 Awards: Top in Core Sales in 2011 for Accounting CS 2012 Awards: Top in Core Sales in 2012 for Accounting CS Payroll. Top in Core Sales for Training Sales 2011 Bronze Sales Award in 2011 for over $300, 000 in Transition Sales of Accounting CS. 100% Quota Achievement 2012 $150K Revenue Increase 2012 Silver Revenue Achievers Club 2012 2013 Awards: 110% Quota Achievement. 150K Revenue Increase. Platinum Revenue Achievers Club Top Units Sold for Scheduled Training 2013 Presidents Club Award. Experience Business Development Associate 01/2009 to Current Company Name City , State Top sales professional in my second year at Dunning Toyota averaging twice my minimum quota for the year. Chosen one of three sales professionals to be observed by CEO of Thomson Reuters Sales, Jim Colantino, on my personal approach and strategy with Transition Sales. Sales leader in a new product launch for the first two years of Accounting CS selling over $695,000 of product, support, and training. Member of the Presidents Club in 2013 for top sales performance of global sales professionals at Thomson Reuters. Through a positive focus and passion for core team continuity, I was chosen by the managing staff of Thomson Reuters Tax and Accounting to be part of the Culture Champion Team to initiate positive team dynamics and cultural change for 110 sales professionals. Over eight years of professional sales experience with a credence of self-learning and continuous growth. Led 200 volunteers in the purchase and renovation of a 25,000 sq. ft. facility to accommodate a congregation of 800 people within a 6-month period. Supervised 5 paid support staff and 15 volunteers to sustain and support a viable non-profit organization which grew in attendance and expanded into a neighboring town. Commissioned a team of 40 volunteer leaders to administrate a three-day "Woodstock-like" music festival attracting 15,000-20,000 people annually and having a positive impact on the youth culture. Relational Style Motivation. Motivated a community of 2,000 volunteers to serve in multiple teams that supported an event that provided camping services, food service, security, registration, entertainment, and seminars for an event that attracted over 20,000 participants. Built a relationship with the Wilmore City council that became strategic in further advancing the growth and outreach of a non-profit music festival, and also provided a new relocation effort to further advance the organization. Achieved top sales position in automotive sales within six months due to the understanding of buyer's motives and selling process. Results Oriented Administration. Organized a leadership team that maximized an established a dynamic children's ministry program giving children their own place of learning and growth within a church congregation. Engineered a creative and quality music festival run by a volunteer staff and attended by over 300 participants from southeast Michigan. Provided quality customer support for tax software during peak tax season. Senior member of a specialized team for the new product launch of advanced accounting software helping accountants' transition successfully from a legacy product by working closely with development, support, and training to assist in the transition of the next generation software. Sales and Leasing Consultant 01/2005 to 01/2009 Company Name City , State 01/2000 to 01/2005 Company Name City , State Education and Training Master of Divinity Master of Arts : Counseling Asbury Theological Seminary City , State Counseling Bachelor of Arts : Psychology Asbury College City , State Psychology Skills Accounting, accounting software, approach, automotive, council, counseling, creativity, customer service, customer support, event planning, focus, leadership, Team Builder, leadership development, leadership training, managing, Microsoft products, next, Organizer, peak, profit, Public Speaker, quality, renovation, Reuters, sales experience, selling, Sales, seminars, strategy, strategic, Tax and Accounting, tax, Technical Sales, vision Additional Information Limited License Professional Counselor - License Number 6401006038

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT EXECUTIVE Summary Process oriented Data Analyst and Delivery Lead with 5+ years proven track record of analyzing Business Intelligence to increase top line and bottom line of the business vertical. Reduced costs of manufacturing signaling systems by 10% and increased sales by 25% by analyzing operating data. Closely worked with business clients and SMEs to collect, clarify and translate business requirements into functional and technical requirements. Demonstrated logical and strategic thinking, leadership and organizational skills, contingency planning and adaptability to new technologies. Distinguishing ability to simultaneously manage multiple Clients, work closely with the Leadership team and be a complete Team Player, to successfully design, implement and deliver complicated projects against challenging deadlines, whilst keeping the teams in sync and motivated. Pursuing MS in Information Systems in Big Data Analytics and looking to leverage skills and experience to grow in the field of Data Analytics by contributing towards effective business decisions. Skills Python SQL Java R Excel Tableau Statistical Analysis Multiple Linear Regression CERTIFICATION Sun Certified Java Associate Experience Business Development Executive Nov 2011 to Jun 2014 Company Name New project, was involved in gathering business requirements from client, creating process documents for the product, working with supply chain and operations team to forecast delivery schedule. Analyzed BI data of similar projects and reduced implementation and delivery time by 22% by introducing additional station for bottle neck processes and dividing inspection stage in to steps. Created test documentation for the product based on client testing requirements. Managed multiple (5+) vendors to ensure on time delivery. Closely monitored quality issues using statistical analysis, achieving 98% first pass rate which resulted in increasing profit margin by 11 % in comparison with initial projection. Lead a team involved in Transfer of Technology between the Client and the Organization. Ensured satisfactory Test and Deployment on client site, in France. Delivery Lead Jan 2009 to Feb 2011 Management Trainee Sep 2008 to Dec 2008 Company Name Education and Training GEORGIA STATE UNIVERSITY － City , State Master of Science , Information Systems July 2018 J. Mack Robinson College of Business Information Systems VISWESWARAIAH TECHNOLOGICAL UNIVERSITY － City , India Bachelor of Engineering , Information Science June 2008 Vidyavardhaka College of Engineering Information Science Interests Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000. Founder Member of placement service committee ILLUMINATI during undergrad. Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations. Skills Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management Additional Information EXTRA CURRICULAR Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000. Founder Member of placement service committee ILLUMINATI during undergrad. Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations.

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT CONSULTANT Skills 3-D, budgets, color, Council, CPT, client, floor plans, Forklift, Manufacturing Processes, presentations, real estate, Safety, sales, seminars, spreadsheet, Technician, vision Experience March 2014 to August 2014 Company Name City , State Business Development Consultant Phoned, emailed and actively followed up with potential leads given to me by management. Answered calls and scheduled appointments with the sales team. Logged all customer information in VinSolutions. Confirmed appointments and scheduled follow ups with customers. Notified necessary departments when appointments have been set. Maintained a goal of 8-10 appointments created daily. Recorded daily and weekly appointment information in a spreadsheet to measure success against our goals. November 2011 to April 2014 Company Name City , State Senior Design Consultant Developed exterior design concepts and planned the schematic color and finish of the colors chosen. Reviewed project costs, budgets and adherence to schedules. Ensured that the project vision and design intent were reflected successfully. April 2009 to November 2011 Company Name City , State Expo Design Desk Associate Generated more sales leads than any other design associate. Assisted lead designers with their floor plans, elevations and 3-D perspective views prior to presentation to the client. Assisted designers with their material boards for in-house review and presentation. Reviewed project costs initially with home owners. Voted Employee Committee President and planned all employee events and fundraisers. March 2004 to March 2009 Sales Associate/Wall Paper Specialist Sherwin Williams, Lawrence ,KS. Ordered, contacted and handled all wallpaper sales. Passed all skill level tests in the 95th percentile each month. Organized and conducted presentations at all the faux finish clinics to public. Cultivated long term relationships with area contractors. Primary representative for area home shows and real estate seminars. Visited home sites to assess and fulfill customer needs both interior and exterior projects. Education and Training University of Kansas Interior Design Bachelor's Degree Interior Design 2016 Professional Certified Production Technician, Manufacturing Skill Standards Council (MSSC): Profile CPT certified in Safety, Manufacturing Processes & Production and Forklift Certification from Washburn Institute of Technology, Topeka, KS, Silver Level, Kansas WorkReady! Certification, 2016 OSHA 10, General Industry Certification May,2007 University of Kansas City , State Interior Design Bachelor of Fine Arts Interior Design

BUSINESS-DEVELOPMENT

DIRECTOR, GLOBAL BUSINESS DEVELOPMENT Summary Scott Kachelek is a sales and business development executive with more than 15 years experience in large commercial and government digital LED lighting projects, immersive cinema technologies, and commercial printing control systems. Key personal traits include: Proactive ...             Strives for continual improvement without supervision. Creative ...               Thinks of unique ways to solve problems and improve products or processes. Outgoing...               Interacts easily with others for lasting business relationships. Analytical...              Analyzes the facts in detail and makes a timely decision. Persistent...             Sticks with long term projects to see through to completion. Culturally aware...   Embraces diversity and is sensitive to similarities/differences. ​ Highlights Cross region international projects Competitive analysis Sales strategy Partner relationships Business process improvement Public presentations Functional Spanish Functional Japanese Accomplishments Key player in growing a business from $25 million sales to $150 million. Maintained 50% integral gross margin on product portfolio in spite of severe competition. Managed a cross functional team of 5 professionals and worked across 33 international sales organizations. ​Traveled to and conducted business in more than 30 countries. Sold and managed projects up to $6 million value. Developed and supported over 20 value added resellers. Experience Director, Global Business Development 06/2015 to Current Company Name City , State Built a go to market sales strategy from the ground up focusing on OEM partners, sales agents, industry associations, academic institutions, national end user accounts, and independent cinemas. Built value proposition for end user sales including usage cases, revenue generators, and return on investment. Prepared sales presentations and product demos for entertainment industry executives. Researched industry trends in cinema entertainment and provided feedback to product management to improve product positioning. Collaborated on technical and sales proposals for global pilot sites to prove the value of new technology to the market. Developed bank financing program for purchases and leases. Advised internal stakeholders on business opportunities in their region and worked together to include multiple product portfolios in a single sale.  ​ Director, International Sales 09/2007 to 06/2015 Company Name City , State Created global sales plan per international market (33 total) to focus resources on new product introductions, first of their kind lighting  applications, accurate project forecasting, and sales analytics reviews (margin trends, currency fluctuations, and cost of non quality). Built specifier (lighting designer, architect) relationships and project sales funnel through one on one meetings, industry presentations, and trade show attendance. Built value added partner relationships leading to increased sales through annual business strategy reviews, joint project management, joint end user sales meetings, tours of global reference projects, and technical, sales, and design related training. Worked closely with supply chain teams to plan production to meet current project timelines, forecast future demand, and reduce product costs to improve product margins.  ​ Manager, International Inside Sales 09/2002 to 09/2007 Company Name City , State Recommended pricing strategies to win business. Assisted marketing with trade show booth construction. Managed credit approvals to release orders on prepay, credit, or letter of credit. Helped to collect past due invoices. Advised partners on product selection for specific projects to meet budget and project design goals.  ​ Sales Coordinator 01/1997 to 03/2002 Company Name City , State Acted as a liaison between head office in U.S. and branch office in Japan to highlight staff and customer concerns. Attended trade shows to answer product specific questions from the market. Researched and developed web conferencing system for worldwide customer training to improve communication and Reduce travel costs. Produced general marketing materials including videos, presentations, brochures. Portfolio Bosphorus Bridge, Turkey ; Vegas Mall, Russia ; Torre Colpatria, Colombia ; Maracana Stadium World Cup, Brazil ; DTI Cinema, USA ; Marks and Spencer Stores, U.K .; Allianz Arena, Germany ; Meydan Bridge, U.A.E .; Galaxy Casino, Macau ; Ghent Stadium, Belgium ; Olympics, Brazil; Kingdom centre, Saudi Arabia ; Kohinoor Tower, India; Intercontinental , UAE; Aspire Tower , Qatar ; Nabana theme park, Japan ; Matsuya Ginza, Japan ; Montparnasse, France Education Bachelor of Science : International business 1994 University of Minnesota, Carlson School of Management City , State , USA Minors in Spanish, Japanese, and East Asian studies

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT ASSOCIATE Professional Overview Over five years of experience in Business Operations and a Master Degree in International Commerce and Policy with the ability to execute Strategic Leadership, Direct-to-Consumer Marketing, Risk Management, and Strong Executive Communication Skills across all organizational levels.  Skills Cash handling Financial analysis Capital market trends Industrial coverage knowledge Risk management expertise Product management Accounts Payable/Receivable  Detail-oriented Process development Business recovery and sustainability Complex problem resolution Social media marketing Client acquisition Experience Company Name City , State Business Development Associate 11/2015 to Current Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities. Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. Credited for playing key role in generating over $200,000 per year in revenues. Surpassed annual quota by 110%. Identified $125000 in revenue opportunities by collaborating with distribution partners. Company Name City , State Trade Agreements Negotioations and Compliance Intern 03/2014 to 08/2014 Support Enforcement and Compliance senior staff on U.S.Trade Policy Development and implementation of Trade Agreements by helping to ensure that foreign governments comply with their obligations under the agreements to which the United States is party. Provide support to leadership on policy and negotiation analysis for key trade agreements as well as work with all global market regional offices to develop new initiatives to increase role of minorities in global commerce as well as strengthening governmental institutions to have sustainable economic and social growth in developing countries. Served as a representative of International Trade Administration at North America Steel Committee. Responded to citizens' complaints and requests for information and services. Cultivated close working relationships with other municipalities and governmental agencies. Company Name City , State Associate 05/2010 to 10/2015 Authoritatively recruited and directed more than 40 staff members. Held responsibility for all hotel operations, including customer service, sales, housekeeping, financial accountability and regulatory compliance. Served as crucial participant in executing annual quality audit. Personally, ensured activity of Key Control Program. Comprehensively studied, reviewed and verified all financial documentation. Ensured that goals are being translated to the team as they relate to guest tracking and productivity. Created and nurtured a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Secured $35000 in room sales for the 2015 fiscal year. Gathered and analyzed data for studies and reports and made recommendations based on findings. Drafted and edited written materials including agendas for the senior managements. Company Name City , State Sales Leader 02/2007 to 01/2010 Served as knowledge resource for store management regarding team-building, financial management and business development activities & objectives. Diligently practiced stringent Quality Assurance and ensured adherence to highest standards. Produced comprehensive strategic profitability- enhancement plans for territory stores. Identified issues, analyzed findings, and formulated appropriate strategies to increase profitability of multiple stores. Task included oversight and evaluation of Financial forecast reports. Built relationships with customers and the community to establish long-term business growth. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Promptly resolved all customer requests, questions and complaints. Contacted customers by phone and email in response to inquiries. Trained all incoming sales team members. Approved all sales staff budget expenditures. Planned and directed staff training and performance evaluations. Developed a comprehensive training program for new sales associates. Developed quarterly and annual sales department budgets. Education Master of Arts : International Commerce and Policy 2014 George Mason School of Public Policy , City , State International Commerce and Policy International Commerce and Policy Semester or Credit Hours: 42 Credit Hours Master of Arts 2013 Oxford University - Mansfield College Oxford Study Abroad Semester or Credit Hours: 3 Credit Hours Bachelor of Arts : Government and International Politics 2012 George Mason University , City , State Government and International Politics Government and International Studies Semester or Credit Hours: 60 Credit Hours Associate of Arts : Liberal Arts 2010 Northern Virginia Community College , City , State Liberal Arts Liberal Arts Semester or Credit Hours: 60 Credit Hours

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Summary Seeking an Account Manager role that offers a vibrant workplace where I can use my 13 years of account management experience. Highlights Trained in business development Accomplished in relationship selling Proven sales track record Recruiter training Sales management Team leadership Sales coaching Accomplishments Aerotek Top Producer in the Midwest in 2007 and 2008  Devised successful recruiting plans for multiple clients cementing their positions as cornerstone accounts.  Created strategies to develop and expand existing customer sales. Experience 07/2016 to Current Business Development Manager Company Name － City , State Positioning information security solutions to large Commercial and Public Sector clientele; Ability to effectively profile target accounts; Professional networking to build relationships with C-level executives and decision making managers at targeted clients; Continuing education on evolving networking, unified communication, virtualization, and storage technology. 02/2016 to 07/2016 Engineering/IT Account Manager Company Name － City , State Responsible for the day to day activities necessary for billable headcount, revenue, and margin growth. To ensure client satisfaction and service delivery through New Business Development, Account Management, Recruiting and Leadership/Mentorship of a dedicated team of Technical Recruiters. Train and develop recruiters. Recruit as necessary in order to fill strategic positions. 09/2010 to 01/2016 Account Executive Company Name － City , State Industry: Healthcare IT Project, Technology & Staffing Solutions. Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales/recruiting strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives; Work primarily within the Healthcare industry (payers, providers and life science). Lead, develop and mentor recruiters. 08/2009 to 09/2010 Business Development Manager Company Name － City , State IT Project, Technology & Staffing Solutions. Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Work with Regional Director and VP to plan, conduct and follow up on sales calls; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives. 05/2005 to 08/2009 Senior Account Manager Company Name － City , State Civil Engineering, A&E, Environmental and GC. Responsibilities: Specialized in contract staffing for the civil engineering, environmental, architectural and construction industries; Responsible for the entire sales process, including prospecting, selling, negotiation, and closing; Sales forecasting, lead generation and prospecting; Strategically manage call cycles; Expand and maintain territory business by working with accounts to meet and exceed annual sales objectives; Maintain superior relationships with contacts and decision-makers; Consistently maintain monthly sales quota and revenue goals; Maintain activity standards (number of sales calls, quantity of face to face meetings, time spent prospecting, account renewals, etc.); Maintaining sales activity in the Siebel database for reporting purposes; Train and develop recruiting teams to fulfill delivery. 01/2004 to 05/2005 Senior Recruiter Company Name － City , State Consulting with client hiring managers to thoroughly understand the clients' needs; Developing creative sourcing strategies and leveraging resources to recruit high caliber candidates through online social networking, direct sourcing, community involvement, professional networking, and local media resources; Interviewing and assessing candidate qualifications through a combination of behavioral interviews and competency based evaluations; Developing a network of ready to work candidates to meet the current and anticipated needs of clients; Facilitating interviews between the candidate and client, including candidate preparation and client briefing; Conduct debriefing with candidates and customers following interviews; Develop long term relationships with employees while on assignment and providing career coaching; Maintaining and updating thorough, accurate, and compliant documentation of all client, candidate and temporary interactions via technology solutions. 05/1999 to 04/2003 Managing Director Company Name － City , State Sheet/coil steel sales; Secure new and existing business; Supervise warehouse staff; Organize loads for delivery/collection; Maintain inventory. Education May 1999 Bachelor of Science : Technology and Management University of Bradford － State , UK Technology and Management Skills Salesforce, Siebel, Fox and Bullhorn CRM/ATS experience. 

BUSINESS-DEVELOPMENT

NEW BUSINESS DEVELOPMENT MANAGER Summary BUSINESS LEADER & SALES MANAGER Collaborative Management / Business Strategy / New Business Development An accomplished leader with a strong background in complex, high-volume and revenue business operations. A proven passion for customer service and operational excellence, demonstrated by extreme dedication and commitment to job duties and responsibilities. Drives positive financial and operational performance through completion utilizing a cross functional team to deliver these objectives to the satisfaction of customers. Highlights New customer acquisition Trade shows Account management Special events planning Articulate public speaker Direct mail campaigns Stakeholder relations Accomplishments South Chamber Ambassador of the Month CAS Certification from Promotional Products Industry Certified Tourism Ambassador for Oklahoma  Promoted from Account Manager to New Business Development  after  nine  months of employment. Experience 02/2014 to Current NEW BUSINESS DEVELOPMENT MANAGER Company Name － City , State Sell and market promotional products to current and prospective customers. Bring new business accounts to the inside sales team for follow up and to build the foundation of new customer sales. Selected accomplishments: Provide consultation services to customers to help plan their marketing strategy. Utilize promotional products, printing, direct mail and email marketing to achieve a 50% increase in sales from 2014 to 2015. Forged long-lasting relationships with the community, suppliers and other nearby retailers. Increased store and associate involvement. Log sales orders with 2 different software programs. Accurately upload customer details and select inventory quantity and delivery date for their orders. Regularly meet with suppliers to determine products that were in high demand. Champion the execution of Lootfest, a promotional products tradeshow that drew a crowd of 300+ people. Host 2 lunch and learns to create a positive image of the business. Train, educate and mentor sales representatives, acting as technical product expert for all new and existing promotional products. Directly increase sales by $10,000 monthly. 06/2010 to 01/2014 Company Name － City , State Marketed and sold promotional products to customers. Liaised with senior management at customer locations to determine their overall business strategy as well as their sales and marketing goals and objectives. Selected accomplishments: Placed the correct products at customer locations based on their interview responses. Closely monitored the success or failure of products to constantly reconfigure strategy and product offerings. Increased department sales by an average of 10% each year. Aggressively targeted new customers and generated new revenue streams through exciting presentations and strategies. Creatively designed marketing programs for each department, specific to their targeted demographic. Assisted sales associates in obtaining an average of 10 new accounts each month. Maintained the cleanliness and overall design of the showroom, rotating product offerings to showcase new products. Optimized product placement to drive new interest in those products by 30%. 09/2006 to 06/2010 INSIDE SALES MANAGER Company Name － City , State Driving force in the inside sales department, directing new accounts towards qualified inside salespeople. Effectively trained, on-boarded and mentored sales associates to ensure their continued success. Selected accomplishments: Managed 95% of graphic work submitted by the sales department. Provided critical input to graphic design based on the customer's profile and demographic audience. Ran reports to analyze sales performance and raw data. Compiled this information in to reports for senior management. Adjusted sales strategy to steadily increase sales by 20% quarterly. Delivered all projects on time and within the specified budget. Continually searched for cost and time savings that met and exceeded expectations for each project. Drafted new policies and procedures for the sales department and new account acquisition department. Education ROSE STATE COLLEGE － City , State Taken Business and Marketing Classes Associate of Arts : Advertising & Public Relations WICHITA STATE UNIVERSITY － City , State Advertising & Public Relations CAS Certification from PPAI - Industry Specific Program in Business, Marketing & Sales (November 2015) .continued. Skills budget, business strategy, consultation, Customer Relationship Management, delivery, direct mail, directing, Driving, email, senior management, Forecasting, graphic design, graphic, image, inside sales, inventory, Marketing Strategy, marketing, market, Marketing & Sales, mentor, New Business Development, Optimization, policies, presentations, Sales, strategy

BUSINESS-DEVELOPMENT

DIRECTOR OF BUSINESS DEVELOPMENT Career Focus Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development. Summary of Skills Skills Experience Total Years Last Used Microsoft Office Suite Expert Quicken/ Quick Books Expert Adobe Creative Suite Expert Microsoft Project Expert Professional Experience 03/2014 to Current Company Name － City , State Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market. Developed business plans and initiatives to assess new markets, and analyze business opportunities. Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training. Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF). Evaluated and analyzed sales data and provide recommendations to overall business planning strategies. Actively worked with cross-functional teams to meet sales goals according to P&L. 03/2013 to 03/2014 Director of Business Development Company Name － City , State Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts. Managed the sales and marketing department, which consisted of employees and vendors. Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation. Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs. the well established national brands and other major industry players. Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level. Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales. Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues. 08/2003 to 03/2013 Pharmaceutical Sales Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization. Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition. Implemented strategic plan for "hard to see" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy. Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica. Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004). 01/2002 to 08/2002 Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television). Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments. Education August 2003 MBA : Business Administration Florida A&M University － City , State Business Administration August 2003 BS : Business Administration Florida A&M University － City , State Business Administration Skills Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Summary Understand property insurance policies 12 years' experience evaluating and valuing fixed assets and building values within a high volume environment Understanding of insurance and accounting capital asset valuation, using direct, standard and normal costing techniques with consistency and accuracy Extensive knowledge of an appraisal and the appraisal review process and its guidelines as it pertains to government specifications such as USPAP Proficient in GASB, CSAM, SACS, GAAP requirements Experience Business Development Manager 01/2014 to Current Company Name Developed a West Coast presence for CBIZ Valuation Group in the Public Entity and Private Sector segments Developed and managed a cultivated sales pipeline for the follow sales territory: California, Arizona, New Mexico, Utah, Nevada, Texas, Oklahoma, Alaska and Hawaii Successfully cold called commercial insurance brokers and risk managers to set sales meetings for new opportunities Attended and exhibited in insurance related conferences throughout sales territory and nationally. Branch Manager Trainee 08/2004 to 06/2005 Company Name City , State Helped achieve branch's sales and margin goals Ensured positive customer service experience by effective management of rental process Maintained positive individual sales goals and customer service goals Grew branch sales using business to business sales tactics Maximized sales margin by upselling customers to higher-priced services and ancillary products. Senior Project Manager 06/2002 to Current Company Name City , State URMIA, PRIMA, AGRIP and FIRMA Signed a Risk Pool of Southern California Cities within my first year Signed a fortune 500 company for a multiple year contract In talks with multiple other fortune 500 companies for multiyear contracts Signed multiple school districts in California to build our brand in the West Signed master agreements with national insurance broker for appraisal services Over doubled my sales revenue and pipeline year after year. Project Manager, Staff Appraiser, Assistant Appraiser, Intern Account manager for the company's largest West Coast client; assist with assigning work to appraisers, review of projects; status log updates, maintain positive relationship with client, handle all questions/concerns client has Responsible for training staff appraisers on all aspects of their position Perform appraisal of buildings for insurance and accounting valuation. Inspect and analyze construction materials, building components, and building additions Handle all matters such as site visits and address concerns, questions, or discrepancies regarding the scope of the project. Responsible for project completion and ensuring client satisfaction Perform inventory and valuation of fixed assets for accounting and insurance reporting. Determine depreciation methods, useful lives, and valuation of fixed asset Able to manage the largest, most complex projects (inventory and re-inventory projects, insurance or accounting projects, school districts, cities, Risk Pools, wastewater treatment facilities and infrastructure assets) and complete majority of projects in less than the budgeted hours and expenses Oversee daily activities of staff, allocate projects to project managers, and monitor productivity. Ensure high standards of quality, accuracy, and safety Manage project budgets and project hours to ensure profitable projects Proactively improve client relationships with direct involvement with clients and vendors. Education B.A : Business Administration December 2003 University of Wisconsin City Business Administration Skills accounting, budgets, business development, Computer literate, concise, conferences, conflict resolution, contracts, draw, client, clients, customer service experience, customer service, Detail oriented, fixed assets, focus, Inspect, insurance, inventory, leadership, management skills, materials, meetings, Microsoft Office Suite, Windows, organizational, Profit, quality, relationship building, reporting, safety, sales, scheduling, sound, strategist, Valuation, verbal communication skills, wastewater treatment, written Professional Affiliations Risk Management Society (RIMS), California Association of Joint Powers Authorities (CAJPA), Public Agency Risk Management Association (PARMA), Public Risk Management Association (PRIMA), University Risk Management & Insurance Association (URMIA), Association of Governmental Risk Pools (AGRIP), Food Service Industry Risk Management Association (FIRMA) Involved in numerous insurance organizations regionally and nationally including: San Diego, Orange County, Los Angeles, San Francisco, Nevada, Oregon and Utah Chapters of RIMS San Diego RIMS Chapter Golf Committee Member San Diego/Imperial Valley + Southern California PARMA Chapters

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT COORDINATOR Professional Summary Program Coordinator bringing extensive background in  Training Coordination, System Administration, and Operations . Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Core Qualifications Troubleshooting and problem solving Exceptional telephone etiquette Professional demeanor Self-starter Time management ability Ability to prioritize Deadline-oriented ​Employee training and development Experience Business Development Coordinator May 2016 to Current Company Name － City , State Technology Coordinator October 2014 to May 2016 Company Name － City , State Supports Region Director of Technology and five System Engineers by tracking and forecasting opportunities from start to finish.  Proposal creation in paperless proposal system.  Created contracts upon new or amended technology sales.  Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico.  Serves as the SSE/SOA Administrator for the south Region by setting up users, changes related to splits/merges and terminations, and reporting.  Works with solutions team and IT by submitting appropriate documentation to get credentials created for Client portal.  Creates WebEx conference meetings and maintains weekly Region training schedule for Operations, Sales, and HR content. Region Coordinator February 2014 to October 2014 Company Name － City , State Carries out diverse administrative duties and implements organizational policies and practices on behalf of and as directed by the Region President. Aids the Region President by coordinating office services, such as personnel, records control, and conducting special management studies. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Liaison between the Region Office and shared services functions and proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes and presents information pertaining to operations such as financial reports, budgets, customer service reports, and company or supervisor report requests; Compiles data and arranges for final preparation of reports for management decision-making. Plans and schedules meetings and events; maintains calendar of appointments and travel itineraries; Coordinates related arrangements. Executive Assistant April 2012 to April 2013 Company Name － City , State Supported the Owners in business start up.  Coordinated conference calls, meetings, and travel arrangements.  Monitored and replenished inventory of office supplies and maintained servicing of all equipment.  Created spreadsheets and word documents as needed.  Responsible for budget and vendor management. **This was an interim position while in the process of relocating to Georgia. Technical Support Coordinator June 2011 to March 2012 Company Name － City , State First tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field.  Answers, evaluates, and prioritizes incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software.  Create and process Return Merchandise Authorizations for equipment that needs to be replaced or repaired.  Multitasking between field responsibilities and internal technical development.  Wored with project teams to develop equipment instruction guides.  Created return merchandise authorizations and coordinated equipment use for clinical trials. Processed, tracked and expedited client orders for overnight delivery. Eliminated paper orders and RMA forms  by creating electronic versions that reduced data entry time by 50%. Clinical Administrator January 2011 to April 2011 Company Name － City , State Coordinated scheduling of monthly staff meetings, with participants from various parts of the company using both audio and video arrangements. Supported all nurses and doctors in the practice. Coordinated work schedules for the nurses and ensure proper coverage is in place. Attended all clinical meetings, created agendas, and kept meeting minutes. Tracked special projects and timelines to ensure compliance. Reviewed, updated, and evaluated metrics for RNs to ensure engagement and patient satisfaction is met. Daily administration of resource management system. Assisted in special projects as needed.  Specialist, User Applications January 2007 to May 2010 Company Name － City , State Monitored daily administration of Saba learning management system and  Pedagogue assessment system for over 6,000 internal and field associates .  Diagnosed and provided first level support for transcript and learning management system issues. Analyzed helpdesk call database and identified trends to actively resolve recurring system issues. Reduced response time for client system issues from 48 to 24 hours. Trained all internal and regional coordinators on the Saba learning management system. Established and implemented standard operating procedures for all testing initiatives. Created, administered, and proctored all product testing for field associates. Created and refined communications, training manuals, and FAQs. Training Coordinator October 2001 to January 2007 Company Name － City , State Managed department budget including estimates and accruals within 2% of target.  Managed internal logistics associated with training, such as training lists, invitations, attendance rosters, scheduling events, and assigning pre-work. Consolidated electronic evaluations/data for all sales workshops, analyzed metrics, and reported to Senior Management monthly. Maintained senior  managements calendars and handled extensive international and domestic travel arrangements.  Prepared, submitted, and tracked expense reports in Concur system.    Education Bachelor of Science : Business Administration , 2006 Centenary College － City , State Technical Expertise Sales Software: Salesforce.com, Paperless Proposals Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System Administrative: Microsoft Office Suite, Concur Technical: Vantive, Clarify

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT SPECIALIST/BRANCH MANAGER Summary Well-qualified and results-oriented manager with 10 years of experience in positions of increasing responsibility and duties. Top-performer with a track record of consistently meeting or exceeding organizational and customer expectations. Skilled at inspiring and motivating staff to better themselves and others around them. Proven team leader with experience in performance management, HRIS, training and development, and candidate recruitment. Highlights Team leadership Work force management Operations management Employee engagement Procedure development Training and development Experience Business Development Specialist/Branch Manager Apr 2015 to Dec 2015 Company Name － City , State Ensured the branches located in the assigned market area were properly staffed to meet the needs of the customers. Developed necessary procedures and processes to ensure staff operations were efficient and compliant with regulations and internal policies. Trained staff regarding new and updated policies, procedures and systems. Served as a Mortgagebot administrator and trainer for loan staff. Submitted loan and mortgage applications, reviewed credit and income to determine recommendation to assigned underwriter. Reviewed submitted loan and mortgage applications, income documentation, and creditworthiness in order to underwrite applications as appropriate. Cross sold products and services to customers as appropriate. Ensured all staff members were adequately trained both with respect to product knowledge, operational procedures, and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information were completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the credit union's information security program. Called on present and prospective customers and businesses within the office's market area. Actively participated in the community in a manner that reflected favorably on Members Choice Financial Credit Union. Directly supervised assigned personnel as follows: Reviewed candidate applications and resumes. Interviewed candidates for open positions. Selected new personnel as appropriate. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter. Submitted employee discipline levels and/or discharge. Reviewed/Approved employee submitted time. Branch Manager II Apr 2013 to Jan 2015 Company Name － City , State Communicated with the District Manager, other Branch Managers, and appropriate staff personnel in order to integrate goals and activities. Managed the Branch in a manner that meets the financial service needs of customers in and around the community. Worked with the District Manager in establishing branch growth, sales, and profit objectives. Provided input and established branch objectives as well as outlined strategic plans to meet branch objectives. Submitted loan applications, reviewed credit and income to determine recommendation to underwriter. Met with customers regarding loan applications; followed-up with necessary documentation for determining the potential acceptance of the application. Ensured the branch was being properly staffed and that the staff was trained to meet customer service needs as well as sales objectives. Made certain that all office operations were performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., branch balancing, control of vault cash, etc. Ensured the proper security, maintenance, and cleanliness of the branch; supervised the opening and closing of the building and vault. Took necessary measures for the securing and accounting of negotiable papers. Coordinated with the sales staff to establish specific sales and customer service goals for each sales representative. Ensured all staff members were adequately trained both with respect to product knowledge, operational procedures, and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information are completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Served as an active member of the branch's customer service team. Conducted teller drawer audits, ATM audits, and vault audits, ensured branch cash was kept within recommended levels. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the bank's information security program. Called on present and prospective customers and businesses within the office's market area. Processed teller transactions as needed. Actively participated in the community in a manner that reflected favorably on U.S. Bank. Directly supervised assigned personnel as follows: Submitted position requisitions into Taleo, reviewed candidate applications and resumes. Interviewed candidates for open positions. Selected new personnel as appropriate. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter. Recommended salary increases; submitted employee discipline levels and/or discharge. Reviewed and approved employee timecards. Relationship Manager II Mar 2007 to Aug 2012 Company Name － City , State Communicated with the District Manager, other Branch Managers, and appropriate staff personnel in order to integrate goals and activities. Managed the Branch in a manner that met the financial service needs of customers in and around the community/region. Worked with the District Manager in establishing branch growth, sales, and profit objectives. Provided input and established branch objectives as well as outlined strategic plans to meet branch objectives. Met with customers regarding loan applications; followed-up with necessary documentation for determining the potential acceptance of the application. Ensured the branch was properly staffed and that the staff was trained to meet customer service needs as well as sales objectives. Made certain that all office operations were performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., branch balancing, control of vault cash, etc. Ensured the proper security, maintenance, and cleanliness of the branch; supervised the opening and closing of the building and vault. Took necessary measures for the securing and accounting of negotiable papers. Coordinated with the sales staff to establish specific sales and customer service goals for each sales representative. Ensured all staff members were adequately trained both with respect to product knowledge and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information were completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Served as an active member of the branch's customer service team, coached staff to display outstanding services to internal and external customers. Called on present and prospective customers within the office's market area. Processed teller transactions as needed. Actively participated in the community in a manner that reflected favorably on the credit union. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the credit union's information security program. Conducted teller drawer audits, ATM audits, and vault audits, ensured branch cash was kept within recommended levels. Directly supervised assigned personnel as follows: Selected new personnel as appropriate, reviewed candidate resumes, interviewed qualified candidates. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter utilizing IPerformease. Recommended salary increases; submitted employee verbal, written, final warnings, and/or discharge. Reviewed and approved employee time and attendance utilizing ADP. Relationship Banker Jun 2005 to Feb 2007 Company Name － City , State Served as an active member of the customer service team. Assisted new and existing clients with accounts. Recommended bank services and products as appropriate. Referred clients to internal partners as appropriate. Opened and assisted other Relationship Bankers in opening complex accounts. Obtained a working knowledge of banking regulations to include Regulation D, Bank Secrecy Act, USA Patriot Act, Regulation CC, Regulation E, and Anti-Money Laundering. Education Bachelors of Science , Psychology 2005 Radford University － City , State Psychology Software Proficiency Lotus Notes Microsoft Office Taleo IPerformease ADP Etime Online Employer Fusion/Wizard Teller Navigator BankPro SharePoint Mortgagebot Symitar Additional Information 2014 Quarter Three - U.S. Bank Pinnacle Award Top Investment Referrer for three years (2009, 2010, & 2012) NMLS Registration 2008-2015

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT INTERN Summary Obtain a position in analytics or data science in which I can enable data-driven decision-making to help leaders solve problems. Highlights Proficient using Statistical Analysis Software (SAS), R, SAS Data Miner, SQL, Relational Databases, and Microsoft Office programs. *Experienced in statistical analyses, sampling techniques, research design, C-level presentations, and professional writing skills. Experience Business Development Intern 05/2013 to Current Company Name City , State Enabled precision micro-targeting and bid optimization with Search Engine Marketing (SEM) at the zip-code level for AutoTrader's clients. Used SAS and R to produce an interactive choropleth Google map that tracks page views, Sales, and Market Share of page views per client, which identifies potential areas of opportunity for SEM marketing. Haystak Digital Marketing, an AutoTrader company, estimates that the project will increase their revenues by $3.5 million annually. Statistical Consultant 10/2012 to 12/2012 Company Name Used the correlation procedure in SAS to analyze Zillow.com data and housing attributes of 141 homes in the Virginia Highland community to determine that Dekalb County's appraisals were faulty and not statistically sound, which led the residents to winning a case against the county in court. Statistical Consultant 05/2012 to 01/2013 Company Name City , State Performed statistical analysis on survey research concerning the educational preferences of students born post 1982 in comparison with students of other age groups. Found statistically significant differences in chosen majors of millenials to non-millenials and by race using the ANOVA and T-test procedures in SAS. Accomplishments Smart Search Engine Marketing" Summer 2013 Used SAS and R to analyze Sales, Vehicle Detail Page (VDP) counts, Market Share of VDP counts, automotive brand, demographics, and geography by zip code. This determined which zip codes to micro-target for Search Engine Marketing (SEM) with Haystak Digital Marketing, rather than marketing solely based on a 10 mile distance of IP address from a dealership. The project estimates to earn Haystak a potential of $3.5 million in annual revenues. Using Logistic Regression to Determine Credit Scores" Spring 2013 Used the scoring, correlation, SQL, and logistic procedures of SAS with a 2.5 million record dataset from Compucredit to produce a logistic regression model to classify consumers as "good" or "bad" credit risks based on 16 significant predictors. The model generates approximately $114k profit per 1,000 individuals scored. Homelessness in Georgia" Fall 2012 Performed a multiple linear regression using the regression procedure in SAS to predict the counts of homeless persons per county in Georgia. Lottery Sales per Person" was found to be the most significant predictor. Education Bachelor of Science : Sociology Statistics May 2013 Kennesaw State University City , State GPA: GPA: 3.45 GPA: 3.45 Sociology Statistics Skills automotive, C, com, Credit, client, clients, IP, marketing, Market, Microsoft Office programs, optimization, Page, predict, presentations, profit, Relational Databases, research, research design, Sales, SAS, sound, SQL, Statistical Analysis, professional writing, zip Additional Information HONORS AND ACTIVITIES Eagle Scout, Boy Scouts of America President's List: Fall 2011, Fall 2012, Spring 2013 President, Alpha Kappa Delta - Honor Society of Sociology, Spring 2013 Study Abroad Program to Paris and Romania, Summer 2011

BUSINESS-DEVELOPMENT

DIRECTOR, BUSINESS DEVELOPMENT Executive Profile Passionate sales executive and recognized, respected leader. Forward and creative thinker producing bottom line results. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Consistently exceeds revenue goals, opens new accounts and generates new business opportunities. Extensive experience in account and customer management. Proven track record of success. Skill Highlights National account management Business development Powerful negotiator Revenue production Sales forecasting and analytics Relationship cultivation New opportunity prospecting Strategic planning Category management Enthusiastic, professional demeanor Market analysis Project Management Core Accomplishments Launched CPG division of a 23 year old sales and marketing firm 90 days after employment began Top sales person nationally two months into plan at NCR Grew territory by 53% in the first year at NCR; Top 8% of sales representatives nationwide Increased revenue with Walmart by an additional $3.3M during first quarter at Azteca Milling Grew the business with Sam's Club at Glazer's by 15.98% in first year Increased item distribution by nearly 100% in one high-profile Sam's Club while at Glazer's Professional Experience Director, Business Development October 2014 to Current Company Name - City , State Solely built and launched the CPG division of 2020 Companies within 90 days of hire Created strategic alliance with similar company that expanded our reach into Canada Closed business with 3 new CPG clients within first 6 months of employment Oversees projects from conception to completion to ensure flawless execution for clients Consistently arranges client meetings locally and domestically to attain new or additional business Designed and implemented supporting sales reporting systems; designed customized templates in SalesForce.com to support field initiatives Developed cross-functional relationships with IT, Operations, Finance, Recruiting and Training to seamlessly integrate new division into existing culture Builds, executes and manages team of 20 account executives for technology client Strategic Account Sales and Consulting December 2012 to August 2014 Company Name - City , State Consistently exceeded monthly sales quotas by more than 100% Negotiated prices, terms of sale and service agreements for all programs, applications, and reporting services Oversaw sales forecasting, goal setting and performance reporting for all accounts Independently approached new opportunities in retail, selling outside of our targeted customer base Bundled numerous solutions when working with a customer's specific needs National Sales Manager May 2012 to December 2012 Company Name - City , State Oversaw National Accounts, distributors and broker partners to increase sales and distribution Responsible for sales within mass, food, drug, club and new business development Performed key account reviews, develop strategic market direction and identified competition Created development and expansion plans to ensure market share growth Delivered detailed presentations to key accounts and broker objectives for upcoming year Forecasted sales projections, allowances, promotional activities and prepared category reviews Category Sales Manager March 2011 to April 2012 Company Name - City , State Grew Walmart's business by an additional $3.3M million in revenue during first quarter Co-managed Walmart and Sam's Club account sales Interacted directly with buyers at Kroger, Supervalu, Safeway, Publix, Kehe, Jetro Customized sales reports and presentations utilizing SAP, Retail Link, and other software Created a private label product from development to rollout for large Big Box retailer Strategic National Accounts October 2007 to March 2011 Company Name - City , State Generated $26.8M in sales; grew the business with Sam's Club at Glazer's by 15.98% in first year Increased item distribution by nearly 100% in one high-profile Sam's Club Sold in excess of 3,600 items across many Glazer's categories for Sam's Club Managed vendors and inventory for 68 Sam's Clubs across 5 states Sold and implemented specialty buys to help drive incremental sales Forecasted sales needs to obtain domestic and international goods National Sales Analyst March 2005 to August 2007 Company Name - City , State Vendor co-managed inventories in 9 warehouses across the US Worked directly with Walmart buyers; Made recommendations based on analysis from Retail Link Researched and analyzed lack of distribution, exceptions and anomalies as well as trends National Sales and Marketing Analyst October 1998 to March 2005 Company Name - City , State Detailed responsibilities and achievements upon request Education High School Diploma : Honors, Advanced Diploma South Grand Prairie HS - City , State Technical Skills Microsoft Suite (Excel, Word, Power Point) Salesforce SAP Retail Link

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Summary Extensive and diverse sales, business development, and management background. Creative professional with records of increasing revenue and department effectiveness. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task when necessary. Customer focused with diverse industry experience including security, computer, sales, management, psychology, non-profit, and retail. Enjoys learning new programs and processes. Team player who is attentive to detail and able to work in fast paced environments. Excellent oral and written communication skills. Highlights Trained in business development Accomplished in relationship selling Friendly and cheerful MS Office proficiency Team leadership Proven sales track record Goal-oriented Detail-oriented Exceptional time management Analytical problem solver Sales management Experience Business Development Manager 07/2015 to Current Company Name City , State Generate new business from cold calling efforts Manage advertisement budget Maintain key performance measures Identify, coordinate and participate in client relationship-building activities and meetings. Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales Develop and manage CRM tool Design social media content and company webpage Conduct discovery and needs analysis with each potential client Participate and make recommendation in screening/hiring and development of associates Sponsorship & Exhibition Account Executive 07/2015 to Current Company Name City , State Research and develop a list of potential sponsors for each MMA event Develop and maintain relationships with existing and potential sponsorship clients Keep precise records of conversations with all clients and sponsors Invoice sponsors once agreements have been reached Coordinate various services for clients and sponsors Assist in preparing promotional material Maintain knowledge of MMA event timelines and sponsorship deadlines Internal Operations Manager 08/2014 to 07/2015 Company Name City , State Manage reconditioning process of all pre owned vehicles Resolve customer complaints in a quick and friendly manner Handle all internal service tickets Sell customers additional service based off recommendations of technician Increase service department revenue and profit by 30% in just 6 months Develop and share best sales practice throughout service department Support sales, business office, and buyer when needed Used Car Manager 02/2013 to 08/2014 Company Name City , State Procure and sell pre-owned inventory through auction sites, 3rd party vendors, and physical car auctions Appraise customer trade ins Assist sales professionals in pre-owned sales including customer relationship building, negotiating, and arranging financing Increase pre-owned sales from 40 cars per month to 70 cars per month within 3 months Participate and make recommendation in screening/hiring and development of associates Business Development Sales Manager 07/2009 to 01/2013 Company Name City , State Cold and warm called 80-100 new and existing accounts per day. Manage advertisement budget Maintain key performance measures Contact new and existing customers to discuss how specific products could meet their needs. Identify, coordinate and participate in client relationship-building activities and meetings. Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales Develop and manage CRM tool Design social media content and company webpage Manage online inventory Participate and make recommendation in screening/hiring and development of associates Internet Sales Manager 05/2007 to 07/2009 Company Name City , State Manage, analyze, and data mine CRM Acquired new sales opportunity by filtering incoming calls and aggressive follow up with existing customers Negotiate and close sales Manage monthly online advertisement budget Manage online inventory Forecast e-commerce sales along with planning and implementing changes along the way to maximize sales, revenue, and profit. Sales Consultant 01/2007 to 05/2007 Company Name City , State Identify prospective customers using lead generating methods and performing an average of 60 cold calls per day. Develop tools to track and monitor personal sales opportunities, deals in progress and finish contracts. Retain and ensure proper handling and care of 150 existing client accounts. Education Master of Science Degree : Psychology May 2012 Argosy University City , State Bachelor of Science : Integrated Marketing Communications December 2006 Winthrop University City , State , York Volunteer Richardson Animal Rescue, York, SC (March 2015) Fort Mill Rescue, Fort Mill, SC (July 2009 to August 2012) Flex Mortgage, Rock Hill, SC (September 2006 to December 2006) Habitat for Humanity, Rock Hill, SC (September 2006 to December 2006) Global at Winthrop University, Rock Hill, SC (September 2003 to December 2006) Military Experience Air Defense Artillery 03/2002 to 03/2008 Company Name Air Defense Artillery Earned numerous awards and medals including the Army Achievement Medal College ROTC instructor Skills Account management, business development, client relations, cold calling, computer literate, computer proficient, creative problem solving, CRM systems, customer needs assessment, customer satisfaction, customer service, expense control, lead development, marketing, multi-tasking management, reporting, sales, MS office, HTML coding, CNA certificate

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT REPRESENTATIVE Professional Summary Experienced administrative professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications Computer proficient Reports generation and analysis Client Relations File/records maintenance Multi-Task Management Territory Sales Experience Purchase Order Processing Creative Problem Solving Experience Business Development Representative November 2014 to Current Company Name － City , State Identified prospective customers using lead generating methods and obtained leads through cold calls. Managed organization's South Texas and West Texas region and performed full sales cycle duties, therefore increasing division profits. Quoted prices for services outlined in brochure. Maintained friendly and professional customer interactions. Consistently met and exceeded divisional expectations for productivity and accuracy levels. Led sales calls with team members to establish sales and customer retention goals. Generated new accounts by implementing effective networking strategies. Assisted with budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered weekly performance updates and monthly business reviews. Optimized current revenue streams by networking for additional business prospects with established clients. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Researched economic processing factors to determine the best process and sales strategies. Administrative Clerk September 2012 to November 2014 Company Name － City , State Seven years of office experience. Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Planned travel arrangements for executives and staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Posted open positions on company and social media websites. Processed all new hire paperwork while maintaining employee confidentiality. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and processed purchase orders for day to day purchases. Processed weekly payroll for 30-50 employees to ensure everyone received a correct hourly paycheck. Reconciled credit card expenses for 10-15 employees. Monitored equipment rentals to ensure proper invoicing practices. Registrar October 2009 to September 2012 Company Name － City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Organized and maintained file system, and files correspondence and other records. Coordinated all educational department functions for team of six. Coordinated meetings with education staff and served as main liaison between registration process throughout graduation. Updated student records and information on a daily basis. Created databases and spreadsheets to improve student registration processes and reporting accuracy. Provided support for Executive Director, Admissions Department, and Education staff in managing operation work flow. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, students and employers. Directly supported Executive Director in managing operation work flow. Communicated with students via phone, email and in person to update them on educational status. Helped coordinate admission processes and prepared student records and agreement packets for regular audits. Handled and processed confidential student information. Admitting Specialist-ER Registration March 2008 to October 2009 Company Name － City , State Maintained a state of readiness and alertness for all incoming patients. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Verified that information in the computer system was up-to-date and accurate. Recorded and filed patient data and medical records. Eliminated duplicated records by sending necessary information to the medical records department. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate health care information. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Acquired insurance authorizations for procedures and tests ordered by the attending physician as needed. Confirmed patient information, collected copays and verified insurance. Maintained updated knowledge with emergent protocols, response requirements and quality assurance procedures. Completed registration quickly and cordially for all new patients. Interacted with patients, families, hospital staff and the general public in a compassionate, professional manner. Education High School Diploma : 2006 Taft High School － City , State Some coursework completed Del Mar College － City , State Accomplishments Employee of the Year 2010 at South Texas Vocational Technical Institute Promoted to Registrar after 1 year of employment at STVT. Promoted to Business Development Representative after 18 months of employment at GIS. Successfully planned and executed meetings, lunches and special events for groups of 30+ employees. Received merit raises for strong attention to detail, exemplary customer service and team-player attitude. Skills Microsoft Software: Word, Excel, Outlook, PowerPoint People skills: great customer service, enthusiastic people person, advanced problem-solving, great organizational skills Language: Intermediate level Spanish speaker

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER Professional Summary Served as resourceful and self directed business development manager. Defined and executed strategies and operations while leading collaborative full project cycles with National and Local Governments across Southern Africa. Spearheaded projects which improved life and health for over 40M people by providing low cost, safe, clean and reliable renewable energy- solutions to the complex regional electricity problem. International development experience and effective record of leading sales, strategic plans and financial reporting across three continents resulting in sales and project development operations of over $50m USD. Served as high-performing, award-winning and data driven Intelligence Analyst at the National Security Agency while performing duties as an Airman in The United States Air Force. Core Qualifications Experience in project management and driving product implementation Business development and strategic partner management Proven track record of initiating, implementing, and successfully driving new business opportunities from relationships with partners Ability to think strategically about complex issues, driving thoughtful recommendations and action plans Demonstrated ability to influence and communicate cross-functionally and across all levels Results-oriented Adept multi tasker Strong proposal writer Analytical problem solver Operations management Contract negotiation/review/drafting Financial records and processing Report generation and analysis Experience with execution and shaping complex agreements Accomplishments Generated a pipeline of more than $20m in net new opportunities in 12 months. Spearheaded company-wide prospecting, closing and project management endeavors for entire SADC region. Established 3 new corporate accounts averaging $15m in sales. Expanded multi-lateral relations with Middle East and USA to strengthen security and partnership. Received Global War on Terrorism Service Medal. Rolled out new company products in just 8 months, resulting in the largest Government investment in solar lighting. Experience Business Development Manager 09/2013 Company Name City Developed strategic and operational relationships across 3 Foreign Governments. Exceeded targeted sales goals by $24m USD. Generated new accounts by implementing effective networking and content marketing strategies. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Created value propositions, international programs and strategic plans while maintaining multi-location, International accounts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Developed growth plans by identifying key clients and targets. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Collaborated with account executives to penetrate new accounts and identify potential customers. SALES MANAGER 01/2010 to 01/2012 Company Name City , State Assisted financial director and other company leaders in due diligence and negotiations related to acquiring or disposing of assets. Collaborated with senior leadership team to monitor business performance in all areas including, but not limited to, capital allocation, sales, acquisitions and marketing. Coordinated and managed major proposal processes from initiation to implementation. Led data analysis resulting in comprehensive global strategies. Designed and implemented strategic sales plan including new product development; increasing sales by over 20%. Mastered MS Office to highlight financial models and analysis to suggest investment opportunities. Strong aptitude for analytical and financial modeling with demonstrated attention to detail and sales. Intelligence Analyst TS//SCI 11/2002 to 11/2007 Company Name City , State Identified strategic partnerships and gathered market information and other data to gain a competitive advantage. Complied and delivered performance updates and planning meetings for Agency executive team. Conducted international research, data gathering and analysis in direct support of POTUS / SECDEF. Education Bachelor of Science : Management 2013 Rutgers University City , State , USA Executive Education; Management Stanford University Graduate School of Business City , State , USA Additional Information Passion for making lives better across the world. Distinctive problem solving and analytical skills, combined with impeccable business acumen and ability to communicate confidently, effectively and persuasively. Desire to make significant contribution to a growing International organization. Measurable business strategy and operational experience. Coordinated initiatives and projects and delivered timely results for global organizations. Global Entry Passport Holder / U.S. Citizen Skills Account Management Analytical Skills Asset Management Budget Business Development and Operations Closing and Negotiation CRM Financial Modeling Leadership Networking MS Office Research Teamwork Strategic Planning

BUSINESS-DEVELOPMENT

HEALTHCARE Executive Profile Cynthia was also an instructor for the Cap Gemini Ernst & Young Global Regulatory Compliance Boot Camp where members of the CGE&Y Regulatory Compliance Team are immersed in global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools and methodology. Working with the international workforce of CGE&Y, Cynthia was required to be flexible, sensitive and creative in her methods of teaching Cynthia's nursing career focus was in Pain Management, Emergency Nursing, Legal Nurse Consulting and Life Care Planning. She has traveled extensively throughout the U. S. and worldwide as a Health Care and Life Sciences Consultant for G Major Consulting, Cap Gemini Ernst & Young, Accenture, and Ness Technologies. While working in clinical nursing, Cynthia worked in acute, home care and long term care arenas. As a Case Manager and Life Care Planner Cynthia was an adjunct instructor for the University of Florida Rehabilitation Training Institute and authored and taught Life Care Planning and Aging in the Catastrophically Injured. As a Project manager for several Global Regulatory Compliance/Life Sciences teams, Glidewell has a strong background in communication skills. Her ability to work with people from various ethnic, cultural, and educational backgrounds has been key in her success as a Regulatory Compliance/ Validation Systems manager. She has frequently been instrumental in the establishment and training of off shore call center personnel for specific projects in IT support situations. Her experience has given her in depth insight to the cultural nuances of different populations ranging from India to the elderly. Her writing background includes authoring a "Life Care Planning in the Catastrophically Injured Aging" for the University of Florida Rehabilitation Training Institute, Adverse Events Reporting for RN's for Abbott Laboratories, and numerous other educational materials for diverse audiences. She has been guest lecturer at numerous national conferences and events on subjects including Forensic Medicine, Nursing and Life Care Planning, Fitness and Aging, AIDS, Travel, and Real Estate. Core Accomplishments With the unique combination of working as a consultant in both the business and clinical areas of health care, Cynthia has worked tirelessly to achieve the highest levels of client satisfaction and outcomes through comprehensive client care, team development, educational training and delivery and telemedicine support programs. As a consultant for HELP Pain Medical Network, Cynthia developed and implemented their Remote Care Services Program. Not only did this require the development and roll out of the program but also the development and delivery of the training across the interdisciplinary providers. This program utilized in conjunction with the HELP Interdisciplinary Pain Rehabilitation Program (IPRP) fostered individual empowerment and independence by teaching and reinforcing principals learned in the IPRP. As a result in the Remote Care Services, clients were able to reduce and manage pain, reduce dependence on pain medication, increase their overall health perception and prevent relapse. Cynthia's work with HELP focused primarily on Workers Compensation clients. She worked extensively in the coordination of multiple carriers, applicant attorneys, patients and primary care providers to achieve positive outcomes for both the patient and the carrier. As Vice President of Operations for HELP, Cynthia continued to work with physicians and other providers, patients and carriers to develop an IT infrastructure to efficiently navigate the rapidly changing California Workers Compensation revisions. Professional Experience Healthcare May 2001 Company Name － City , State Worked with major health care payers to develop their strategy and insure compliance with the Medicare Modernization Act. Managed and monitored state, Medicaid, Medicare and JCAHO standards and compliance for pharmaceutical infusion company, including application and adherence to GCP's, GLP's and GMP's in clean rooms and mixing rooms. Researched and aided in procurement of contracts with companies, hospice, home health companies and employer groups in accordance with state, federal, and insurance regulatory guidelines. Implemented new business process for monitoring billing, payer requirements and field compliance. Analyzed, designed and reorganized customer care call center for large Medicaid/Medicare HMO resulting in shorter hold times, fewer dropped and misdirected calls and more efficient triage between lay care coordinator and nurse liaison. Responsible for development of knowledge transfer methodology in health care call center to insure ongoing and consistent patient survey and assessment. Developed tools and decision tree to aid in patient assessment and triage Acted as clinical SME in Patient Care Coordination and Reporting System design and development. Developed, designed and implemented health care service provider facility audits in compliance with state and federal guidelines for large Medicaid/Medicare HMO. Designed, developed and implemented computerized data collection program for international post acute and long term care provider network. Strategic planning of large clinic occupational medicine department. Managed sales and clinical staff, tracked activity, analyzed results and revised sales plans as necessary. Responsible for customer satisfaction survey collection and analysis for care management company. Productivity analysis, budgeting, cost projection, product evaluation and new product development for large post acute care provider. Developed and implemented new marketing strategies including trade show presentations and guest lecturer engagements Created, edited and produced an educational tutorial computer manual for in house use and educational material for client and family teaching. Interface with the legal community and the court system, the insurance industry, employer groups, clients and physicians. Evaluate, analyze and render informed opinions on the delivery of health care and the resulting outcomes. Provide support in medically related litigation and other medical-legal matters in the following areas: personal injury; product liability; medical malpractice; toxic torts; workers' compensation; risk management; medical licensure investigation, and other applicable cases. Provide employer consultation on job modification, reasonable accommodation and ADA compliance. Life Sciences Planning, Design, and Implementation of corporate quality systems for multinational Pharmaceutical companies as directed by federal regulations. Validation Project Manager for multinational pharmaceutical company validation effort. Strategic plan included the implementation and validation of a system spanning 63 sites in 23 countries. Project included assessment, design and delivery of a validated system meeting the regulatory guidelines of the FDA, EMEA, ICH, and other local authorities. Research, development and delivery of manual and training program in pharmacoviligence and safety reporting. Design and development of the Global Regulatory Compliance Team within Cap Gemini Ernst & Young. This team is comprised of trained specialist focused on the issues of regulatory compliance and system validation within the pharmaceutical industry. Instructor Cap Gemini Ernst & Young Global Regulatory Compliance Boot Camp where members of the CGE&Y Regulatory Compliance Team are immersed in global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools and methodology. Education Bachelor of Science : Nursing Western Governors University － City , State Nursing Bachelor of Science John Brown University － City , State GPA: Dean's List Dean's List Certificate in the Post-Graduate Course of Study, Life Care Planning for Advanced Catastrophic Case Management The University of Florida － City , State Associates Degree : Nursing University of Arkansas － City , State Nursing Publications The Country, Its Culture, Its Children, Eastern European Lecture Series, University of Arkansas, Fort Smith, Fort Smith, AR, Fall 1998 One of Our Own, AIDS in The Work Place, Advinet, Inc., Fort Smith, AR, Spring 1993 Not In My Club, AIDS In the Volunteer Work Force, Boys and Girls Clubs of America Regional Conference, November, 1992, Little Rock, AR One of Our Own,AIDS in the Work Place Fort Smith Public School System, Fort Smith, Arkansas, Spring 1991 One of Our Own,AIDS in the Work Place Alma Public School System, Alma, Arkansas, Spring 1991 Early Detection: The Cure for Beast Cancer, Women's Health Care Series, American Cancer Society, presented in multiple locations, 1991 Worker's Compensation and Managed Care, River Cities Occupational Health Professionals Workshop, Fort Smith, AR, Fall 1990 Stress in the Work Place, Fort Smith Board of Realtors, Fort Smith, AR, December, 1989 Skills ADA, billing, budgeting, business process, call center, consultation, contracts, client, clients, customer satisfaction, customer care, data collection, delivery, Forms, GCP, GLP, GMP, Instructor, insurance, lecturer, legal, litigation, Managing, marketing strategies, network, new product development, Next, presentations, procurement, quality, reporting, Research, risk management, safety, sales, strategy, Strategic, Strategic planning, System design, teaching, Validation Professional Affiliations Certified Disability Analyst and Fellow (ABDA #3718-97) American Board of Disability Analyst Fellow American Board of Forensic Examiners American Board of Forensic Nurses

HEALTHCARE

HEALTHCARE ADMINISTRATOR Professional Summary Talented and professional Healthcare Administrator offering exceptional and outcomes-based services, combined with knowledge and experience of a variety of clinical best practices.  A leader with strong organizational and communication skills, with the ability to concurrently direct multiple healthcare administrative affairs.  A valuable asset with a proven record of facilitating support services and managing fast-paced business operations. Skill Highlights Healthcare Informatics Leadership Communication and Relationship Management Process Improvement          Business Operations          Time Management         Decision Making and Problem Solving   Skills Active Learning, Calendaring, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Typing, Vendor Management, Writing, Medical Terminology, Office Equipment, Payroll, Personnel, Policies and Procedures, Expense Reports, Customer Service, Billing, Administrative Support, Patient-focused care,  Excellent interpersonal skills Professional Experience Healthcare Administrator 08/2006 to Current Company Name City , State Provide thorough supervision for day-to-day operations of department in accordance with set policies and guidelines. Observe strict confidentiality and safeguard all patient-related information. Coordinate with finance department to devise and ensure that the department is operating within budgetary guidelines. Process monthly reports for department performance.  Reconcile monthly billing reports and execute statistical reports. Revise policies and procedures in accordance with changes in local, state and federal laws and regulations.  Carefully review medical records for accuracy and completion as required by insurance companies.  Liaise with management, clinical staff and the community.  Examine diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.  Properly route agreements, contracts and invoices through the signature process.  Conduct new employee orientation/training to foster positive attitude toward organizational objectives.  Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.    Identified inefficiencies and made recommendations for process improvements.  Human Resources Assistant 01/2006 to 08/2006 Company Name City , State Maintained confidential security information using Automated Electronic Guard Information System (AEGIS) and Justice Consolidated Office Network (JCON) and ensure appropriate modifications. Worked with candidates to complete and submit application for Census suitability. Administered pre-entry security screening procedures for employees and contractual personnel. Managed candidates through hiring process and provided administrative support by creating more than 1,000 confidential personnel records.  Reviewed federal and state laws to confirm and enforce company compliance. Verified references, reviewed clearance requests, and reports of background investigations to detect omissions in information. Photographed and fingerprint new employees. Confirmed employees had supporting credentials required in completion of adjudication determinations before authenticating certified court documents.       Operations Office Manager 08/2003 to 01/2006 Company Name City , State Oversaw scheduling for the day-to-day activities of 24 transportation employees.  Identified inefficiencies and made recommendations for process improvements.  Prepared invoices for all customers in the logistics department at the end of every month.  Mentored, coached and trained 5 team members.  Responded to employee inquiries regarding payroll and timekeeping.  Prepared purchase orders and expense reports. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Monitored department performance data to identify and avoid potential risks. Prepared correspondence, accounting and financial documents for analysis.  Managed payroll and time and attendance systems.  Education and Training MBA : Health Services Administration 06/2012 Strayer University City , State , USA Bachelor of Science : Management 06/2008 Potomac College City , State , USA GPA: Dean's List Associate of Science : Business Management 06/2005 Prince George's Community College City , State , USA Additional Information PROFESSIONAL RECOGNITION and HONORS U.S. Department of State: Certificate of Appreciation for Exemplary Participation in Take Your Child to Work Day 2008 U.S. Department of State: Certificate of Recognition for Outstanding Performance 2009 U.S. Department of State: Certificate of Appreciation for Outstanding Performance 2010, 2011, 2012, 2013, 2014, 2015

HEALTHCARE

HEALTHCARE RECRUITER Highlights Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam. Experience Healthcare Recruiter , 08/2015 － 03/2016 Company Name － City , State Created announcements for open job positions; posted announcements online on company website and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates. Addressed questions from public, employees, and outside agencies regarding current employment opportunities and application status. Interviewed prospective candidates to assess qualifications and capabilities; guided candidates through application process, scored written exams, and notified candidates of results. Drafted employment contracts and prepared onboarding and orientation documentation for new hires. Maintained up-to-date HR files by identifying and purging obsolete record sand transferring records to storage. HR Administrator , 01/2014 － 01/2015 03/2010 － 07/2015 Company Name － City , State Administrative Assistant , 01/2010 － 01/2014 Assisted District Manager to administer personnel, workers' compensation, general liability, training, and recruitment programs. Researched, planned, and implemented training programs to develop existing staff competencies and facilitate new hire orientation and onboarding. Coordinated group interviews to help organization select qualified candidates for open positions; worked with staffing agencies to place temporary workers in administrative positions throughout company. Helped applicants fill out paperwork, including tax forms, benefits forms, and associated new hire documentation. Analyzed existing HR Department operations and provided recommendations to improve workflows, optimize candidate selection, and improve HR training schedules. Promoted to perform diverse Human Resource Generalist functions which contributed to the smooth and profitable operation of the Virginia and DC territories - overseeing 400 Security Guards. Reported directly to the District Manager providing support for a high volume of confidential client and employee information. Oversaw several necessary processes including Data Management, Job Application and Payroll utilizing the accounting software, Win Team. Performed pre-audits of personnel files to ensure compliance before internal, state and federal auditor examinations. Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, and invoicing. Was lead staffer in the hiring process conducting background checks, reference checks and drug screening - interfacing closely with the Security Officer Management Branch (SOMB) and the DC department for results and testing functionality. Played a key role in the complex recruiting project of staffing over 150 Security Guards for the Virginia and D.C. Wal-Mart's Black Friday events. Process consisted of full life-cycle recruitment (interviewing, hiring, drug tests and background checks) and on-boarding (implementing training video and processing paperwork/updating systems). Selected by Senior Management to oversee the two-day U.S. Security Associates Training Academy. Prepared the facility by ensuring all technology and Audio Visual (AV) was functional. Managed the facility's supplies, ordering, payments and distribution. Drafted PowerPoint presentations and fliers - acting as the Communication Liaison to employees on behalf of corporate. Participated in various Job Fairs held at colleges throughout the territory. Utilized templates to design materials for applicants which exemplify the corporate message and provide information on job functions, uniform codes, and 401K and benefit packages. Developed and served as the sole Author, Designer and Creator of the monthly corporate newsletter. Produced a Floater List for the territory to make it easier and more cost effective for the Schedulers to place substitute Guards during an emergency, no-show or call-out. Conducted research and analyzed new trends and legislation of employment, legal issues/concerns for professional development, learning models and training programs. Considered the "bridge" between vendors, candidates, employees, and management. Education December 2016 DEVRY UNIVERSITY － City , State Master Human Resource Management Human Resource Management May 2012 NEW JERSEY CITY UNIVERSITY － City , State Bachelor of Science Criminal Justice Criminal Justice Skills accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written

HEALTHCARE

G HEALTHCARE RECRUITER Skills ads, autism, benefits, billing, Coach, Coaching, client, clients, data processing, delivery, drivers, Filing, Financial statements, hiring, inventory, managing, meetings, access, office, network, networking, payroll, Personal Coaching, presentations, Pricing, Psychology, recruiting, researching, Research, sales, seminars, staffing, Phone, Workshops Experience Healthcare Recruiter City , State Company Name / Jul 2016 to Mar 2017 Managed full cycle recruiting process to meet staffing goals. Developed strong relationships and partnered with hiring manager, to maximize effectiveness of recruiting process. Tracked and reported key metrics. Partnered with hiring manager and interview teams to ensure job requirements were clearly understood. Presented candidates and coordinated the interview process. Built a network and pipeline of healthcare professionals that matched hospital partners culture. Sourced and screened candidates to meet the high volume of open positions. Professional Recruiting Specialist City , State Company Name / Jun 2013 to Dec 2015 Sought, interviewed, reference checked and placed contract employees that completely satisfied the client requirements. Built contract employee workforce through ads, career fairs, social media relationships, and networking. Took personal responsibility for and met all individual activity goals of entire division. Actively participated in all team meetings; actively shared ideas and concepts. Communicated with clients regarding specific job orders, candidate submissions and other candidate matters (conference calls, etc...). Continuously explored new recruiting sources, job boards, and forums to assist the recruiters in growing their candidate pools, as well as providing the sales team with business leads. Actively participated in networking groups and other business and community programs to increase skill knowledge. Ensured all hiring paperwork was completed thoroughly including I-9's for all new hires as well as, drugtests and background checks when required by the client. Pricing Coordinator/ Phone Representative City , State Company Name / Jan 2010 to Apr 2013 Processed field partner's requests for pricing with accuracy, promptness and diligence. Entered pricing into system with efficiency to ensure timely delivery of product. Served as contact pricing support for assigned pricing groups; answering specific emails and researching questions regarding accurate pricing for customers. Assisted team members with keying pricing per deadlines. One of four Override Phone Team members of the first dedicated Pricing phone team. Chosen to assist delivery drivers with override code needed to make deliveries of product to customers, successfully handled on average 150-185 calls per day. Efficiently researched pricing codes for accuracy. Maintained polite, respectful, courteous attitude, while displaying keen understanding to the demands of the driver's schedules. Administrative Assistant/Billing Specialist City , State Company Name / Aug 2005 to Nov 2008 Managed accounts for 7 loan officers- collected, reviewed and processed employee payroll timesheets; completed monthly billing worksheets, completed expense projections for office, completed data processing. Maintained inventory, placed orders for office, reordered items per need. Set-up customer meetings in office. Organized conference room for presentations and meetings. Assisted with coalition of loan applications. Set up candidate meetings; prepared agendas and packets. Drafted and typed outgoing correspondence for clients. Answered front desk calls regarding loan questions and procedures. Financial statements: Reconciled Bank accounts and ran. financial statements for all properties. Delinquencies: Posted charges (late fees and interest) for delinquent tenants, mailed out delinquent statements to tenants. Provided delinquency report to property manager. Filing: Maintained cohesive filing system for easy access to information. Adhered to strict deadline schedule, managing several projects with ease. Education and Training Bachelor of Science : Psychology VIRGINIA STATE UNIVERSITY 2002 City , State Psychology General Psychology, Early Education Psychology, Adolescent Psychology, Developmental Psychology, Psychology of Learning, Psychological Testing, Abnormal Psychology, Sensation & Perception, Social Psychology, Psychological Research, Experimental Psychology. Completed Student Work Study Assignment at The Children's House on the campus of VSU. Administered standardized intelligence, aptitude and personality assessment tests to children in the local community referred by local Pediatricians. *Provided accurate and efficient results. Maintained composure with difficult or challenging patients, using the testing techniques to monitor and control all situations *Learned benefits of pediatric neuropsychological tests *Had the privilege of working with children diagnosed with autism spectrum disorder, ADHD, and ADD *Completed work study program upon Graduation, working in this program for four years, including Summers. Certified Life Coach EXPERT RATING-ONLINE PROGRAM 2017 Certified with specialization in Career Coaching, Personal Coaching, Relationship Coaching. Virtual, face to face, and conference call services provided. Workshops and seminars also offered

HEALTHCARE

HEALTHCARE CONSULTANT Executive Profile Proven leader with solid performance seeking new challenges to bring a comprehensive set of skills to your company. Former military leader, certified instructor, designated a Subject Matter Expert in 2 fields of medicine, experienced public speaker. Skill Highlights Skills Used Microsoft Office, Smarttech SMART Board, Public Speaking, Public Relations, Marketing, Sales Instructor/Writer - Combat Medic Advanced Individual Training 1st Detachment, 108th Training Command - Augusta, GA - November 2014 to October 2015 Train, lead, and mentor upcoming healthcare specialists. Be the example of "what right looks like" for new healthcare practitioners to follow. Read, revise/edit, publish and teach course material for a healthcare program that graduates over 30,000 individuals annually. Project management regarding training program tasks. Supervise the logistics of monthly synchronization meetings from catering and event planning to security and logistics for monthly gatherings of key leaders in public venues. Teach NREMT curriculum to students attempting EMT certification. Evaluate NREMT practical skills for EMT certifications. Teach CPR/BLS. Teach TCCC core curriculum and advanced skills. Teach additional skills such as mass casualty management, patient administration, disaster management, critical thinking, leadership development, convoy operations, logistics, supply chain management, and other necessary skills to be a Healthcare Specialist in the US Army. Instructor/Writer - Infantry Battlefield First Aid Alpha Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - November 2012 to November 2014 Responsibilities Teach TCCC core curriculum and First Aid to classes of up to 220 Infantryman. Teach additional skills such as mass casualty management, critical thinking, leadership development, medical evacuation logistics, and other necessary skills to save lives. Supervise records management of instructor credentials, supply orders, equipment maintenance, and building/site maintenance. Emergency Care Sergeant, Squad Leader Echo Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - April 2011 to November 2012 Hospital, Pre-Hospital, Long-term Geriatric Population, VA Home/Clinic, Acute Care, Phlebotomy/Lab, Immunization Clinic, Medical/Surgical Ward, PACU, ICU, Pediatric Emergency Department, Telemetry, Behavioral Health Ward* Supervised 2 noncommisioned officers and 10 soldiers. Assigned them to 5 ambulance teams. Managed their duties and helped resolve their personal issues in order to make them effective leaders and efficient medics. Responsible for medical equipment sets valued at over $100,000.00 each including vehicles and HAZMAT. Designated as the primary Information Technology point of contact within the section, implemented and oversaw the transition to paperless office management and streamlined previously cumbersome and outdated communications methods. Emergency Care Specialist Headquarters and Headquarters Company/Bravo Company, 1-41 Infantry Batallion, 3rd Brigade, 1st Armor Division - Fort Bliss, TX - June 2009 to June 2011 Responsibilities Clinical patient care, austere/remote medical care. Live Fire training exercises and medical support. Individual and crew served weapons training. Infantry tactics and SOP's Microsoft Office 2013, Word, Excel, Powerpoint, Adobe Acrobat Professional, Adobe Photoshop, Solidworks, Emergency Management Systems, Network Administration, DSLR Photography, Supply Chain Management, Classified Document Management, Joint Commission Inspection Standards, Classroom Instruction (10+ years) Core Accomplishments Designed and implemented a mass casualty evacuation SOP for a battalion of 600 soldiers. The SOP was so effective that it was adopted as the brigade standard for 3000 soldiers. Designed and implemented a field expedient casualty evacuation system using civilian vehicles. Coordinated all resources necessary to create a cost effective, fully equipped, fully functional aid station and synergistic casualty evacuation plan using non-medical assets Designed training program using scenario based training for infantrymen, first line supervisors, and command staff to effectively manage mass casualty situations Skills Used Aluminum fabrication, complex problem solving, program management, disaster management, casualty management, patient care, security, defensive tactics, offensive tactics, logistics, supply chain management Emergency Care Specialist Charlie Company, 302nd Brigade Support Battalion, 1st Heavy Brigade Combat Team - Camp Casey, South Korea - June 2007 to June 2009 Cross-trained Republic of Korea Army (ROKA) medical personnel in U.S. tactics and medical skill sets Cross-trained with ROKA Combat Engineers in breaching techniques and explosive demolition Project manager for the integration and effective training in Medical Communications for Combat Casualty Care (MC4) system for a company of 170 medical personnel Countless convoy planning operations involving the simultaneous movement, set-up, and break-down of ambulance exchange points, forward surgical teams, level 1 trauma centers, and mass casualty incident management centers Noncombatant Evacuation Operations Senior Supervisor. Supervised, planned and implemented a full spectrum evacuation of 27 families of US Soldiers from South Korea to Japan during Operation Courageous Channel. Emergency Care Specialist Training Support Company, 32nd Medical Brigade - Fort Sam Houston, TX - May 2005 to June 2007 Responsibilities Coached, mentored, and credentialed individuals in medical skills necessary to do their job Provided medical support for 50,000+ personnel annually in a training area of 27,990 acres Supervised the pharmaceutical supply chain management for the most heavily used medical activity on the base Awarded for pioneering the compliance with DoD paperless office mandate in 2006 resulting in a streamlined work environment with greatly reduced supply consumption. Project manager for logistical transport, set up, staffing, and equipment movement for a special needs Intensive Care Unit in San Antonio, TX during refugee movements from areas effected by Hurricane Katrina in 2007. Professional Experience Healthcare Consultant 05/2016 to 10/2016 Company Name City , State Introduce patients to the training program, how the EEG monitoring will assist their recovery, and how the weekly training works in conjunction with other parts of their treatment plan. Set up the computer, software, Brainmaster Discovery 24E, Pocket Neurobics U-Wiz, and electrodes. Ensure Bioera PNwiz is tracking appropriately and that all parameters load properly. Troubleshoot equipment and software if necessary. Explain the cognitive testing procedures and coach individuals through initial and follow up brain mapping. Coach individuals through their training sessions and monitor their progress. Healthcare Consultant 02/2016 to 05/2016 Company Name City , State At an international medical center, provides full-spectrum multi-system detoxification through comprehensive individual healthcare and lifestyle planning. Monitors up to 3 individuals simultaneously and up to 6 individuals per day through their 2 hour treatment session. Educates individuals about treatment options, toxins, heavy metal contamination, and how daily life can change from healthier decisions. Provides an immediate analysis from the initial results of treatments. Part of an international healthcare team that represents 6 countries at the only facility in China and 1 of only 2 facilities in the world that perform a proprietary treatment. Medical Investment Management: Healthcare and lifestyle consulting for high net worth individuals making decisions to transform their lives and eliminate barriers to living a long healthy life. 60,000 to over $300,000 (USD) average daily investments. Overall investment/sales performance upwards of $25 million USD over the course of 4 months averaging 5 million per month. Achievements: Within 2 weeks of my arrival, out of the four foreigners working for the company (all of which were licensed doctors and interviewed by the same board) I was selected to be the Science Advisor for a provincial level tumor research institute partnership. The decision was made by the president of the hospital and all 5 center directors: assessment, therapeutic apheresis treatment, western medicine intervention, traditional Chinese medcine intervention, and the MAI therapy clinic. English Teacher 10/2015 to 01/2016 City Best Learning English - (Chaoyang District Teach children (age 2+) English language skills according to US academic standards for grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum. Write lesson plans from grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum supplemented by employer developed training materials. Review, edit, and republish outdated, incomplete, unsatisfactory and insufficient training plans and guides. Simultaneously accommodate all learning styles into lessons. Perform demonstration lessons and marketing event planning. Improve public relations with local clients and the overall image of the Best Learning English brand. Voluntary point of contact for new Foreign Teacher cultural integration, medical aid, personal privacy, and physical security while abroad. Provide feedback to parents regarding student performance and additional steps the can take to foster a healthy developmental environment for their child from an American perspective. Education High School Diploma 2004 Winter Park High School City , State Personal Information Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Willing to relocate: Anywhere Interests Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Skills academic, Acute Care, Adobe Acrobat, Adobe Photoshop, Alpha, ambulance, Army, Behavioral Health, Chinese, Coach, consulting, CPR, critical thinking, clients, Document Management, edit, Emergency Care, English, equipment maintenance, event planning, First Aid, image, Immunization, Information Technology, Inspection, Instructor, Instruction, Investment Management, investments, leadership development, lesson plans, logistics, marketing, meetings, mentor, Excel, Microsoft Office, Powerpoint, Word, works, weapons, Monitors, Network Administration, office management, patient care, Phlebotomy, Photography, PACU, progress, Project management, Public Relations, Public Speaking, Read, research, Sales, Solidworks, SOP, supply chain management, Supply Chain Management, Teacher, Telemetry, therapy, training materials, treatment plan, Troubleshoot, Writer Additional Information Active DoD Secret security clearance Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Available ASAP* Willing to relocate: Anywhere Authorized to work in the US for any employer LINKS https://www.linkedin.com/profile/view?id=318596417 MILITARY SERVICE Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Commendations: Army Achievement Medal (x3), Good Conduct medal (x3), Military Outstanding Volunteer Medal, Certificate of Achievement (x6), Army Service Ribbon, Overseas Service Ribbon, Korean Defense Service Ribbon, Global War On Terrorism Service Ribbon

HEALTHCARE

HEALTHCARE ASSOCIATE Summary Energetic, resourceful, and results-driven professional .Skilled at working effectively both independently and collaboratively as part of a team within fast-paced environments to complete projects and responsibilities while adhering to deadlines and quality standards. Skills EPIC, Microsoft Office Suite (Word/Excel/PowerPoint), Healthcare Systems, Insurance/Billing, Sorian Scheduling, Health/Medical Records, Research, Reports, Databases, Data Analysis, and PCs/Windows Applications Experience February 2002 to Current Company Name City , State Healthcare Associate Maintain full responsibility for demonstrating initiative, strong leadership and communication skills, and medical and healthcare knowledge to support efficient and productive day-to-day operations. Directly accountable for a diversity of patient/unit support activities including scheduling and discharge, coordinating admission packages, arranging transportation, completing unit work orders, maintaining inventory, and preparing patient unit census. Monitor and improve individual performance in all areas to ensure adherence to the highest levels of customer/patient service, productivity, efficiency, leadership, teamwork, and work quality at all times.         Excellent capacity to meet deadlines, build rapport with individuals from diverse backgrounds, and to support practice objectives by facilitating an environment that consistently achieves/exceeds expectations. Responsible for maintaining professional and courteous communications, demeanor, and interactions with patients and medical staff while continuously seeking ways to provide value-added service and support. Maintain files, documents, databases, and records to provide highly reliable information quickly and use well-developed interpersonal skills to respond effectively to both internal and external requests/inquires. Communicate clearly and effectively, use strong coordination and prioritization skills to complete work, and exercise independent judgment and decision making abilities to help facilitate smooth operations. Strong organizational, time management, and multi-tasking skills with ability to prioritize work. Use well developed interpersonal skills to work effectively with clients, co-workers, and all levels of management. Accept new assignments and responsibilities with a positive, cooperative, and team-oriented attitude. Complete all tasks and projects in the most efficient manner possible and exercise independent decision making. Recognized by management for anticipating problems, presenting effective solutions/recommendations, team collaboration and leadership, exceeding work expectations, and consistently delivering outstanding results. Education and Training American InterContinental University City , State Healthcare Management BBA Healthcare Management Training: Healthcare Finance, Risk Management, Information Systems, Management, Ethics, Policy Making Qualifications Communication skills, interpersonal skills,  Data Analysis, Databases, Decision-Making, Information Systems, Insurance Verification , maintaining inventory, Leadership, Regulatory Compliance, multi-tasking, organization, Patient Care Support, Project Management, Quality, Research, Risk Management, Scheduling, Sound Strategic Planning, Teamwork, Time management.

HEALTHCARE

HEALTHCARE PROVIDER Professional Summary Current graduate student at the University of Arizona Global Campus pursuing a Master's Degree in Health Informatics and Analytics with five years of experience in at-home care. An exceptionally empathetic and dedicated healthcare provider with a strong record of child health care service. Adept at handling various client issues and problems with kindness and professionalism, seeking opportunities in the Healthcare and Business industry. A reliable employee with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. A stay-at-home mom of five children dedicated to ensuring the needs of the children's safety and comfort by addressing their specific diet, exercise, and tutoring needs. Including the care provided for an autistic son in creating specific routines, developmental support, and educational strategies. Recently began the endeavor of owning and managing a small business. Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical andemotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Education MBA : Health Informatics and Analytics , Expected in 02/2022 University of Arizona Global Campus - City Certificate of Completion in Radiologic Technology : Radiography , 11/2016 Loma Linda University - City Bachelor of Science : Radiologic Technology , 04/2011 University of Perpetual Help-System DALTA - City Certifications Certificate of completion in Radiation Technology Certificate in TEFL and TESOL (120 hours) Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

HEALTHCARE

HEALTHCARE CONSULTANT Summary Certified Spinning Instructor and personal trainer with the energy, skills and training necessary to keep clients motivated and moving toward their fitness goals. Highlights Certified Spinning Instructor ACE certified Personal Trainer CPR and First Aid certified Energy, motivation and drive to push and motivate participants. Microsoft Office Team building Personable and friendly Dedicated Responsible Accomplishments Success at building participants from struggling, low participant classes. Most recently built a class that averages 30 participants from a class that started out with around 6 within six months. Experience Healthcare Consultant October 2014 to Current Company Name － City , State Network development for a new Medicare Advantage I-SNP in the northeast. Identify and contract with providers to establish a network that meets CMS time/distance standards. Subject matter expert for a study on Medicare Advantage best practices for provider engagement. Cycle Instructor September 2012 Company Name － City , State Provide a high-energy, safe indoor cycle experience for participants. Lead, motivate and push participants. Prepare new routines and new music weekly to ensure participants don't get bored or uninspired. Incorporate various types of formats into my classes (Tabata - HIIT, interval and resistance training, speed work). Provider Group Engagement Manager September 2012 to October 2014 Company Name － City , State Responsible for establishing, maintaining and overseeing various MSO and engaged provider relationships Oversaw and directed MSO partner activities and internal implementations in order to ensure a successful launch of a gated, referral-based provider network in the Atlanta market. Initiated and provided ongoing support and financial performance data for various strategic relationships, including MSOs, PCP practice acquisitions, direct provider engagement agreements and other clinic developments. Coordinated and provided detailed analysis, reporting, training, and education to large, engaged provider groups in order to promote improvement in clinical, quality, coding and financial performance. Successfully facilitated and implemented various initiatives with provider groups around HEDIS, STARS, etc. Served as the contact for provider risk group questions regarding financial settlement, delegation, claims adjudication and funding. Managed and directed staff of 4 Provider Network Consultants. Lead and directed the committee responsible for improving employee engagement within the Southeast Region. Regional Director September 2010 to April 2012 Company Name － City , State Network Services - Southeastern Region Responsible for managing and directing all contracting and provider relations activities within the Southeast Identified and executed strategies for network development and improvement. Managed and directed a regional contracting and provider relations staff. Provided in-depth knowledge of Southeastern region and participated in strategic planning. Managed and oversaw complex contract negotiations. Identified new areas for expansion by conducting in-depth market and financial analyses. Maintained positive relationships with providers and facilitated prompt resolutions to contractual issues. Manager, Managed Care January 2004 to January 2010 Company Name － City , State Responsible for the negotiation and maintenance of major managed care contracts, as well as managing WellStar's credentialing department. Negotiated favorable contract language and rates to meet business targets and objectives for Georgia's largest integrated healthcare system, consisting of five hospitals, ancillary services, and over 1000 affiliated physicians. Increased profitability on three key payor contracts over 20% for the system. Maintained contractual relationships and facilitated resolution to problems arising from the contract. Managed allcredentialing department activities and staff. Implemented processes and procedures to shorten the enrollment process with the government payors, which cut the enrollment time down to an average of 50 days. Successfully obtained delegated credentialing with all contracted payors, which resulted in 100% delegation and an average of 90 days shorter loading time with the payors. Consistently averaged 99% in delegated payor audit scores. Continuously implemented and developed strategies to improve and drive employee satisfaction. 2010 Gallup surveys indicated a 48% increase in employee satisfaction over two years in the Managed Care department. Developed and implemented improvements and best practices for credentialing department in order to align with system goals. Implemented "Lean Thinking" and techniques in the credentialing department which streamlined processes, facilitated transparency and led to better overall satisfaction with the department. Provider Reimbursement Specialist January 2000 to January 2004 Company Name － City , State responsible for the implementation and quality assurance of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system and assisting with system-wide initiatives. Managed all internal reimbursement-related activities for multi-million dollar monthly capitation payment process, including analysis, implementation and reporting of capitation data. Collected and analyzed provider contracting data and computer system data to ensure timely and accurate reimbursement implementations. Performed quality assurance measures on reimbursement implementations. Identified and recommended system modifications to advance provider contracting strategies and best practices. Managed multiple reimbursement projects by determining business intent, estimating and communicating implementation timetables and parameters, and distributing project results and final documentation. Served as a capitation subject matter expert in the development of the WellPoint Enterprise Data Model. Senior analyst January 1997 to January 1999 Company Name － City , State responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Developed and distributed professional fee schedules based on Medicare rates. Produced ad hoc reports and analyses for management on reimbursement data and provider database content. Presented project results and recommendations to management and project teams. Created project documentation and reports to be distributed throughout the organization. Loaded contracts into Pathways Contract Management system. Provided leadership and training to a department of ten. Health Systems Analyst January 1997 to January 1999 Company Name － City , State Responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Implemented preferred reimbursement methodologies (physician, facility and ancillary). Managed multiple projects and collaborated with teams to achieve results. Report Specialist January 1996 to January 1997 Company Name － City , State Responsible for reporting quality data. Client Services Representative January 1995 to January 1996 Company Name － City , State Responsible for assisting clients with authorizations and insurance questions. Education Master of Business Administration Bachelor of Science : Business Administration/Management Health Services Administration , 2000 Kennesaw State University － City , State , USA Bachelor of Science : Health Services Administration , 1994 Auburn University － City , State , USA Skills acquisitions, CMS, content, contract negotiations, contracts, Contract Management, clients, database, directing, documentation, estimating, financial, government, insurance, leadership and training, managing, market, negotiation, Enterprise, Network, processes, coding, quality, quality assurance, reporting, strategic, strategic planning

HEALTHCARE

HEALTHCARE CONSULTANT Executive Profile seminars and 200 media interviews, executive health/longevity expert and corporate wellness consultant. Created award-winning preventive care/patient education center in Family Medicine Residency. Developed residential wellness program at world-renowned Cooper Clinic in Dallas from ground floor. Administered $800,000 Kellogg Foundation grant to train physicians for Public Health and Preventive Medicine. Developed innovative nutritional system to rank high nutrient-density foods and motivate individuals to simple healthy eating. Designs for Wellness consulting with corporate executives, medical groups, hospitals, wellness centers, nutritional supplement manufacturers. Designed extensive marketing strategies for health/wellness publications, healthy food products, and nutritional supplements. Personal Objectives My career goal is to utilize my experience and skills in a larger organization, work with teams to create innovative products and services in health promotion, disease prevention/management, and human longevity fields. Collaboration with diverse groups to synergize process of product development and implementation of patient/client services. Skill Highlights Business Development Strategy: Expert Product Marketing Strategy: Expert Operational Systems Efficiency: Expert Wellness Program Development: Expert Lifestyle Change Methodology: Expert Professional Experience Healthcare Consultant March 2013 to Current Company Name － City , State Specializes in assisting physicians, hospitals, outpatient rehabilitation clinics, and a diverse list of other healthcare providers throughout the U.S. and abroad to achieve their strategic and operational goals. President and Founder January 1990 to Current Company Name － City , State Responsible for overall strategy and implementation of all aspects of the business. Company provides consulting and training seminars in the areas of executive health, corporate wellness, nutrition, stress management/work-life balance, fitness, and longevity. Publishing in the areas of nutrition, fitness, wellness, sports, and spiritual development. Executive Director January 1984 to January 1990 Company Name － City , State Developed residential Cooper Wellness Program at Cooper Clinic from ground floor resulting in multimillion dollars of revenue and educational assistance in improving health, longevity, and quality of life for thousands of clients, both domestic and international. Received Outstanding Service Award-Cooper Clinic, 1990. Associate Director July 1980 to December 1983 Company Name － City , State Created award-winning Preventive Care teaching program from start-up for medical residency program. Won $60,000 grant to fund The Preventive Care Learning Center, a patient/resident, teaching facility. Center taught Family Medicine residents patient education/preventive medicine skills and won Patient Care Magazine's Award for Excellence in Patient Education by a Family Medicine Residency. Developed off-campus Master of Public Health program for residents and allied health professionals in conjunction with Loma Linda University and an $800,000 Kellogg Foundation grant. Appreciation Award for Developing a Nationally Recognized Program in Preventive Care at the Florida Hospital Family Medicine Residency, 1984. Education Doctor of Public Health : August 1980 Loma Linda University － City , State High level specialist in wellness and lifestyle management intervention. Academic preparation, practical skills, and administrative abilities in developing, implementing, and evaluating programs and protocols designed to address a wide spectrum of health issues-particularly those dealing with chronic disease-including health risk appraisal, nutritional assessment and recommendations, exercise testing and prescription, and smoking cessation counseling. Six-month Clinical Practicum at Kaiser Permanente Preventive Medicine Dept. in Riverside, CA including lifestyle counseling for clients in areas of smoking cessation, weight management, fitness training, and chronic disease risk factor reduction. Master of Public Health : August 1980 Loma Linda University － City , State Specialized professional training in community nutrition to assume leadership position in assessing community nutrition needs; and in planning, directing, and evaluating the nutrition component of health promotion and disease-prevention efforts. Bachelor of Arts : Business Administration , June 1977 Andrews University － City , State GPA: Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013. Business Administration Courses included Economics, Principles of Management, Business Law, Business Ethics, Principles of Marketing, Accounting. Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013. Bachelor of Science : Health , June 1977 Andrews University － City , State Health Courses included Organic Chemistry, Biology, Microbiology, Home Economics, Inorganic Chemistry, Massage and Non-Drug Therapeutics. Skills Academic, Accounting, administrative, balance, Biology, Business Development, Business Law, Chemistry, interpersonal, CA, consulting, counseling, clients, directing, disease-prevention, Economics, Family Medicine, health promotion, leadership, Marketing, assisting physicians, Patient Care, processes, Product Marketing, Program Development, protocols, Public Health, quality, rehabilitation, scientific, seminars, Strategy, strategic, stress management, teaching

HEALTHCARE

HEALTHCARE RECRUITER Professional Summary A highly ambitious, customer service oriented business professional, with experience in human resources, customer service and administrative support. Expertise in client development and needs assessments. My goal is to obtain a challenging and rewarding career opportunity, where my administrative, human resources, and customer service skills will be fully utilized. I am team oriented, professional, and focused - I look forward to having an opportunity to discuss what I can contribute to your team! Skills Excellent interpersonal, HR and administrative skills Intermediate experience with MicroSoft Office programs Motivated team member, who understands the value of providing accurate, professional, admin support Team leadership experience Data management skills Strong verbal communication skills Adept at client needs assessment and analysis Work History April 2000 - Current Healthcare Recruiter Company Name | A contingency, clinical staffing firm, assisting medical professionals such as RNs, Radiology Techs, Physical Therapists, Radiation Therapist, and Pharmacists with obtaining permanent employment opportunities nationwide. Consult with client HR professionals, within all areas of the healthcare field, regarding clinical staffing needs. Created staffing partnerships with some of the largest healthcare facilities in the U.S., including Stanford University Hospital, Lucile Packard Children's Hospital, Florida Hospital, Inova Health Systems, Adventist Healthcare, and Brigham Women's Hospital. Implemented marketing strategies which resulted in continued growth of customer base. April 1998 - December 1999 Healthcare Recruiter | Company Name | City , State Provided recruitment services to Virginia Beach General Hospital business groups for RN Management, Staff RN, and Allied Health staffing. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Analyzed employment-related data and prepared required reports. Managed all aspects of the employee life cycle process, including on and off boarding. Maintained an accurate candidate tracking system. Guided candidates through in-house computer testing. Supported management in developing and implementing personnel policies and procedures. Conducted exit interviews and verified that employment termination paperwork was completed. Hired employees and initiated the new hire paperwork process. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Screened all applicants based on their qualifications and background. March 1990 - February 1997 Employment and Staffing Representative | Company Name | City , State Coordinated recruitment and staffing services for both salaried and union employees for the state's largest utility company. Provided HR support to all service groups including managers, directors and VPs, regarding Affirmative action goals & objectives, union contract interpretation, and hiring and termination processes. Drafted internal announcements and sent them in a timely manner. Recruited for various positions across multiple sites in both Southside Hampton Roads, and the Peninsula. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Initiated key partnerships with department management, which resulted in better candidate hire, and employee retention. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Networked with industry contacts, association memberships and associates. May 1985 - March 1990 Benefits Representative Company Name | Provided support in the administration of all company benefits programs, to include Medical plans (self-insured), Dental, 401K, Life Insurance, Tuition Reimbursement Plan, and EAP programs. Conducted benefits administration for a total of 1500 benefit-eligible employees, including both salaried and union. Responsible for the analysis and processing of all carrier invoices for benefit programs, handled resolution of inquiries regarding administration of various benefit plans, and created roll out program for annual Open Enrollment Communications. Education DIPLOMA : Liberal Arts Saint Leo University , City , State Earned 42 credit hours - general studies Liberal Arts Princess Anne High School , City , State Skills administrative skills, admin support, benefits, benefits administration, interpersonal, credit, client, hiring, HR, Insurance, interpretation, Excel, MicroSoft Office programs, PowerPoint, MSWord, processes, Radiology, recruiting, recruitment, staffing

HEALTHCARE

PREVENTATIVE HEALTHCARE INTERN Professional Summary Driven and compassionate healthcare professional with experience in both residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Education and Training Bachelor of Science : Health Care Management/ Health Administration , 2016 University of Alabama at Birmingham - City , State , USA Member of National Society of Collegiate Scholars High School Diploma : Advanced Diploma , 2012 Nansemond River High School BETA Club- Health Organizations Skill Highlights Knowledge of HMOs, Medicare and Medicaid HIPAA compliance Strong planning skills Patient-focused care Self-motivated Experience with Data Entry Excellence Leadership Strong work ethic Team player with positive attitude Exercises good judgment CPR Certified Maintains strict confidentiality   Professional Experience Preventative Healthcare Intern January 2016 to April 2016 Company Name - City , State Assist the educators in all aspects of this program, in physical activity education and nutrition education, and in helping to prepare healthy snacks. Planning, coordinating, and implementing HealthSmart events for the next few months. Review and make recommendations on the "Train the Trainer" manual for Community Health Advisor program. Evaluated patient care procedural changes for effectiveness. Cooperated with other health related agencies and organizations in community activities. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses such as heart disease, diabetes, etc. Observed strict confidentiality and safeguarded all patient-related information. Undergraduate Researcher January 2015 to April 2015 Company Name - City , State In charge of participants measurements Standing weight Body weight Waist and hip circumferences Skinfolds Blood pressure Arterial Carotid Heart Rate Physical exams/ Fitness Tests. Administered, directed and coordinated the activities of the agency. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Observed strict confidentiality and safeguarded all patient-related information. Healthcare Management Intern May 2014 to August 2014 Company Name - City , State Assist Chief Nursing Executive with various projects. Worked with nursing and medical staff to develop policies, procedures and practice standards for the nursing department. Ensure compliance with applicable laws and regulations related to nursing service and healthcare. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained. Evaluated patient care procedural changes for effectiveness. Served as liaison between management, clinical staff and the community. Ensured the accuracy of public information and materials. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. ?? Additional Information Volunteer University of Alabama at Birmingham Firehouse Shelter (Disabled Veterans) Habitat for Humanity (service to Birmingham) Marine Biology (environmental control) American Red Cross Blood Bank Center Greater Birmingham Humane Society  Skills Strong leadership skills Enthusiastic people person Ability to work in a fast paced environment Understanding of HIPAA regulations Strong computer skills

HEALTHCARE

HIGHLY ACCOMPLISHED HEALTHCARE ANALYST Professional Summary Financial Expert providing strategies to improve Revenue Cycle Management in Healthcare A top-performing Systems Analyst with a proven track record of expanding revenue and customer satisfaction in Healthcare. Expert at identifying and analyzing customer needs within a variety of Enterprise healthcare organizations. Subject Matter Expert in Revenue Cycle Management specializing in developing and delivering innovative solutions for environments with large data requirements. Extensive experience in providing an advisory and consultative approach to Financial and Technology solutions that drive improved financial performance. Broad grasp of Value Based Healthcare Reimbursement strategy and the skill to lead a collaborative effort to develop long lasting relationships with Executive decision-makers. Education and Training Programming Support Specialist, Data Center Technical Support, Shared Medical Systems (Cerner), Malvern, PA Computer Operator, Operations, Shared Medical Systems (Cerner) City , State Master of Science : Computer Information Systems University of Phoenix － City , State Computer Information Systems Graduate Courses in Business Communications, Project Management, Operating Systems, Networking, Database Concepts, Software Engineering, Programming Management, Organization, Ethics and Intellectual Property, and Financial Management. Certified Project Management Associate, International Project Management Association (IPMA, Level D), Number D15-122834 Skill Highlights ;; Skills accounting, Accounts Receivable, auditing, balance, billing, Business Communications, business plan, client, clients, client liaison, customer service, client support, Database, delivery, Financials, financial, financial consulting, Financial Management, focus, insurance, Intellectual Property, leadership, mentor, office, 2000, NT, Networking, Operating Systems, processes, process improvement, coding, Programming, Project Management, proposal, Quality, report writing, reporting, revenue recognition, Siemens, Software Engineering, SQL, Technical Support Professional Experience Highly accomplished Healthcare Analyst , 01/1997 to Current Company Name providing operational and financial consulting services, employed through the acquisition of Siemens Health Services by Cerner in 2014 and the acquisition of Shared Medical Services by Siemens in 2000 Primary client liaison assessing business needs from stakeholders at every level, including executives within the client organization, explaining available standard services and/or suggesting methods for customization of solutions to enhance production objectives and bring in departmental revenue. Provide outstanding customer service by quickly addressing any client support issues, escalating new opportunities for revenue improvement to the appropriate executives within the organization, and maintaining a line of communications with clients that is advisory in nature and exceptional in its execution. Expertly synthesize client input through a full business discovery process and assemble an internal team of experts in SQL, Database, report writing, networking to answer questions and develop a set of technical specifications that are presented in a form of an actionable solution proposal. Improve Revenue Cycle Management for clients by providing off-the-shelf, custom, or client hosted solutions that allow them to off-load issues and focus on the critical revenue recognition activities of their business office which includes Accounts Receivable and dealing with insurance companies. Meticulously review procedures and processes within financial departments and compare those with industry 'best practice' standards to identify opportunity for process improvement. Identify actionable gaps by comparing revenue cycle reporting against other similar organizations as well as nationally recognized Key Performance Indicators (KPIs). Guide a client through the Recovery Audit Contractor (RAC) program which requires coding, billing, and reimbursement compliance with Medicare. Develop reports and create abstracts that pulled insurance, patient balance, and diagnostic related groups (DRG) coding from a client's INVISION patient accounting financial systems that ensured that Medicare was not being overbilled and identified coding errors and brought up the issue of medical necessity which led to process improvements. Participate as a key technical resource and mentor documenting the entire process of an ongoing customer project now in its 16th month which transfers 7-10 years of patient accounting data to a third party repository as part of audit requirements to meet a variety of regulatory standards. Collaborate with the project manager to meet project deadlines so that the client is able to keep their financial system data before the contract elapses while ensuring that the client pays for only the amount of data storage required. Accelerate the delivery of solutions for the client by creating reusable templates that can be shared between projects. Deliver the technical leadership required for projects of 6 days to 6 months in duration to determine the environment, configuration, and build programs necessary to decommission legacy systems and efficiently migrate to data to database systems which allow simplified queries for financial posting. Through job sharing with the SOARIAN Financials Test Team, recreated software defects and validated fixes to improve quality using advanced tools such as Charm NT, Quality Center, and Kanban to update status. Associate Systems Analyst , 01/1993 to 01/1996 Company Name Part of a team responsible for delivering over 100,000 files monthly pertaining to reporting and auditing and through the development of a business plan that later migrated the delivery system to the internet saving the client considerable costs. Organized transactions over a six-month period to install financial systems at Pennsylvania Hospital and Temple University Hospital. Build the programs required to successfully update system data to meet all deadlines. Consultant/Analyst , 01/1983 to Current Company Name － City , State

HEALTHCARE

HEALTHCARE ADMINISTRATION INTERN Professional Summary To find a position that will utilize my knowledge while working in tandem with in a highly-regarded setting. Skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities. Skills Strong p resentation skills Effective staff coach Strategic planning capability Planning and development Supervisory training Analytical thinker Supervisory training Quality improvement competency Independent judgment and decision making Work History Healthcare Administration Intern , 01/2014 to 04/2014 Company Name – City , State Conducted a feasibility study on 12, 10 and eight hour shifts by compiling statistics. Handled detail work including make and maintaining a work schedule for 16 employees. Proposed new ideas for the holiday and schedule guidelines. Worked with a LEAN coach, Budget Director, Human Recourse, Pay Roll Reprehensive to get an over view of how things are ran in the department. Worked with tight deadlines. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Interpreted and communicated new or revised policies to staff. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Pulmonary Lab Technician , 04/2011 to Current Company Name – City , State Performed 12-lead EKGs on patients throughout the health system using the GE MAC 5000 EKG Machine. Assumed responsibility for reading EKGs for normal and abnormal results and reporting these to the Doctor, Charge Nurse or Nurse. Extracted arterial blood for blood gas tests for patients using ABL800 Flex Radiometer and ran samples, reported and verified results. Identified abnormal results and report the results to the appropriate personnel; maintained the ABL800 Flex with changing out membranes, waste, calibration solutions and gas tanks. Maintained and ensured timely replenishment of supplies for the laboratory, especially those used to conduct EKGs and blood gas tests. Conducted monthly correlations and reruns of samples; organized EKG logs, credit logs and sample rejection logs. Compose the schedule for 24 lab employees. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Educated staff on state and federal statutes, rules and regulations governing home care services. Interpreted and communicated new or revised policies to staff. Laboratory Assistant , 11/2008 to 04/2011 Company Name – City , State Performed standardized laboratory tests to verify chemical characteristics or composition of specimen. Completed medical laboratory tests, procedures, experiments, and analyses to provide data for diagnosis, treatment, and prevention of disease. Conducted chemical analyses of body fluids, such as blood, urine, and spinal fluid, to determine presence of normal and abnormal components. Studied blood cells, their numbers, and morphology, using microscopic technique and performed blood group, type, and compatibility tests for transfusion purposes. Provided complex laboratory technical support and was responsible for the facilitation of a draw station lab including preparation of manuals, manifests and monthly reports. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Recruited, hired, trained and coached on average of 4 new employees per year. Established and maintained systems that safely met residents' needs. Patient Educator , 08/2005 to Current Company Name – City , State Conducted training for clients and their appointed caretakers on how to use complex PT-INR blood monitoring instruments. Instructed clients on usage and maintenance of instruments including quality control, cleaning, recording and reporting results and troubleshooting. Communicated with clients on the prevention of errors affecting test results and scheduled training to incorporate client time, preparation and submission of documents. Identified educational needs of patient and caretakers by collaborating with attending physicians, department heads, and staff. Encouraged participation in decision-making about health care options by facilitating the caretakers' understanding of patient's health status. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Established and maintained systems that safely met residents' needs. Patient Care Technician , 01/2003 to 01/2008 Company Name – City , State Functioned as a Phlebotomist that specialized in pediatric, geriatric and dermal venipuncture. Accomplished several types of indwelling venipuncture including Broviac, Hickman, PICC, Groshong, and CVC or CVL. Facilitated laboratory testing and maintenance including NOVA CCX and I-SAT and MonoSpot, Strep-A, bHCG, UA, Protime, Westergren Sedimentation Rate and Glucose. Coordinated patient appointments for MRIs, CT scans, and ultrasounds including pre-certification and verification of benefits. Maintained patient information such as medical history, results of tests and examinations and patient symptoms. Explained terminology and procedures, research inquiries, instruct on how to use home health care products and collect and prepare data for further research. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Established and maintained systems that safely met residents' needs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Reviewed customer survey information to prioritize areas of improvement. Investigated, provided and submitted information to Quality Department about special incidents, events and complaints. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Education Bachelor of Science : Health Administration , Current Eastern Michigan University - City , State Health Administration Coursework in Health Services Administration Coursework in Business Management Coursework in Healthcare Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Associate of Art : 4 2014 Schoolcraft College - City , State Coursework in Health Services Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accountin g Associate of Science : Health Science , 5 2006 Schoolcraft College - City , State Health Science Recipient of Canton Township Scholarship Coursework in Community Health Coursework in Health Services Administration Coursework in Healthcare Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Accomplishments Microsoft Suite * CareWeb * Master Control * PathNet * Carelink * EWS. U of M Online Reference Library * LabWorks. Affiliations American Society for Clinical Laboratory Science, Member, 2012-Present Basic Life Support (BLS), American Heart Association, Nov 2011-Present Certified Anticoagulation Patient Self-Testing, University of Southern Indiana, Apr 2009 Certified Phlebotomist, American Society of Clinical Pathology, Nov 2001-Present Den Leader, Cub Scouts of America, September 2014 Skills benefits, Budget, calibration, coach, draw, credit, client, clients, decision-making, diagnosis, MAC, Director, personnel, quality control, reading, recording, reporting, research, SAT, statistics, technical support, troubleshooting, type, view, composition

HEALTHCARE

HEALTHCARE INSTRUCTIONAL ASSISTANT Experience Healthcare Instructional Assistant , 10/2018 to Current Company Name – City , State Perform G tube feedings and Straight Catheterization procedures on Special Needs and General Education Elementary School students. Assist Teacher in K-12 Classroom setting up workstation. Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative reinforcement. Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and Psychologist. Instructional Assistant , 09/2016 to 09/2018 Company Name – City , State Work with General education and Special needs Students K-12 in a classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation of lessons taught by Teacher. Collaborate with a team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student. Work and setup academic group workstations. Tutor students on 1:1 basic. Assist students with hygiene as needed. Acting Clerk/ Nursing Attendant , 02/2005 to 10/2015 Company Name – City , State Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over telephone regarding patient's appointment. Update patients demographic information into computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code for proper payment of services. Ordered supplies , faxed, clerical duties. Work History Healthcare Instructional Assistant , 10/2018 to Current Company Name – City , State Perform G tube feedings and Straight Catheterization procedures on Special Needs and General Education Elementary School students. Assist Teacher in K-12 Classroom setting up workstation. Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative reinforcement. Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and Psychologist. Instructional Assistant , 09/2016 to 09/2018 Company Name – City , State Work with General education and Special needs Students K-12 in a classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation of lessons taught by Teacher. Collaborate with a team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student. Work and setup academic group workstations. Tutor students on 1:1 basic. Assist students with hygiene as needed. Acting Clerk/ Nursing Attendant , 02/2005 to 10/2015 Company Name – City , State Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over telephone regarding patient's appointment. Update patients demographic information into computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code for proper payment of services. Ordered supplies , faxed, clerical duties. Education Master's : Health Education , 04/2019 Touro University Worldwide - City , State Master's : Health Education Bachelor's : Healthcare Administraton , 03/2018 Touro University Worldwide - City , State Associate : Social & Behavioral Sciences , 12/2015 Los Angeles Southwest College - City , State Bachelor's Degree : Healthcare Administration at Touro University, I had the opportunity to Develop the skills and experience necessary to succeed in Public health and Health Education positions. Examples of my relevant Highlights CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications and Licenses Academic Basic Catheterization Child care Clerical CPR Critical Thinking Customer Service Developmental Disabilities Diagnosis English Filing Health Education Microsoft Excel Excel Microsoft Office Microsoft Word Organizational Skills Organization skills Public health Teacher Teaching Telephone Verbal communication Written Skills CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications and Licenses, Academic, basic, Catheterization, Child care, clerical, CPR, Critical Thinking, Customer Service, Developmental Disabilities, diagnosis, English, Filing, Health Education, in K, Microsoft Excel, Excel, Microsoft Office, Microsoft Word, Organizational Skills, Organization skills, Public health, Teacher, Teaching, telephone, verbal communication, written Additional Information Authorized to work in the US for any employer Summary providing general administrative back-up and other duties. More than 5 years of clerical support. Familiar and experienced with electronic filing systems, various document management technologies, and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Able to multi-task and efficiently manage changing priorities. Excellent organizational and analytical skills, with attention to detail.

HEALTHCARE

Rachael Lobdell Summary . Compassionate Senior Outreach Advocate with 13 + years of experience working in public and private agencies to upgrade health and dignity within vulnerable populations. Creativeand adaptable leader dedicated to doing whatever necessary to meet client needs, including customizing established programs. Self-motivated and deeply engaged with client and supporter communities. Skills Confidential data protection Data entry Scheduling clients for evaluations for Managed Long Term Care Intake and Submission of Medicaid applications for clients Intake and submission of Pool Trust for Long Term Care clients Excellent Communication skills Excellent Typing skills Catering and Party planning Activity planning 20 years experience working with Seniors and Disabled and advocating for there needs Client interaction Reliable and trustworthy Patient interviewing skills Telephone etiquette Application assessment Friendly, positive attitude Decision-making Team management Recordkeeping and data input Program understanding and advisement Data management Online research Data collection Experience Company Name City , State Healthcare Senior Outreach Specialist 04/2014 to Current Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies. Counseled prospective applicants on admissions process and opportunities by explaining documentation and timeframes. Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care. Assisted customers by phone, including scheduling appointments and treatments. Explained eligibility details and affordability options to patients with kindness and respect. Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services. Conversed with people from different cultures daily, providing high level of respect and patience with each interaction. Processed benefits applications, including documents for food stamps and medical assistance. Conducted interviews with applicants, explaining benefits process and which programs were available. Collected necessary data to complete and submit Medicaid applications and Pool Trust. Recognized by management for providing exceptional customer service. Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork. Helped patients understand care, coverage and payment responsibilities and rights. Provided knowledgeable and compassionate service in response to all types of patient questions and concerns. Gathered and analyzed patient information to determine special program eligibility. Demonstrated leadership by making improvements to work processes and helping to train others. Performed site evaluations, customer surveys and team audits. Kept team on track by assigning and supervising their activities and giving constructive feedback. Helped clients stay happy and healthy by providing mental and emotional support. Improved patient outlook and daily living through compassionate care. Organized games and other activities to engage clients and offer mental stimulation. Company Name City , State Administrator 08/2008 to 04/2014 Developed and implemented policies and procedures for Licensed Home care Agency Audited Patient Charts Hired Employees Met with Physicians and State workers on a Quarterly basis For QA meetings. Organized activities to reward employees and motivate performance improvements. Facilitated communication between departments, management and customers to resolve issues and achieve performance targets. Handled all billing and payroll for clients and employees Scheduled Home Health Aides to Patients Established successful program by creating master schedules and overseeing staff professional development. Grew revenue by developing key programs focused on promoting business. Medicaid billing Medicaid Exemption code Experience Meeting with clients and families to Identify their needs and goals. Assisted with development of regulatory compliance systems. Planned, coordinated and controlled daily operations of sales, financial management and human resources. Maintained work safety and followed established operating procedures and practices. Education and Training High School Diploma 06/1985 Northville High , City Some College (No Degree) : Business Administration FMCC , City

HEALTHCARE

HOME HEALTHCARE TECHNICIAN Summary Certified Nursing Assistant with 3+ years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient careHardworking, skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts. E xperience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.  Home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff.  Currently certified with  National Health Association.   Six years experience with physically disabled client. Monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Looking for a permant  care position, with a health care facility that I can stay with and give my time and skills to.  Skills Clinical training Strong medical ethic Enthusiastic caregiver Extensive medical terminology knowledge Practiced inpatient and outpatient caregiver Patient/familyfocused Blood Withdrawal certification Abides by infection control standards Flow sheet charting skillfulness CPR/BLS certified Talent in obtaining/charting vital signs Patient positioning understanding Qualified in specimen collection/processing Abides by infection control standards AED certification Problem resolution ability Medical Assisting specialist Quality control procedures Strong organizational skills Active listening skills Courteous demeanor​ Energetic work attitude ​ Inventory control familiarity Adaptive team player Results-oriented Self-directed Excellent communication skills Computer-savvy Strong problem solver Resourceful HIPAA compliance Trained in grooming and bathing assistance Valid AL driver's license Medical terminology knowledge Calm and level-headed under duress Accomplishments Clinical Skills. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration. Properly bathing, dressing and assisting patients with their daily living routines. I get alone with people very well in all kinds of situations. I keep very good notes of things I have done and what the out come is, and if any concerns the patient might have that I need to get answers for. Experience September 2015 Company Name City , State Home Healthcare Technician I am currently working full  time as a home health Patient care technician, I am looking for a position in a medical center or office setting. They currently do not offer benefits, and no paid holidays and no paid vacation. I would like a full time position, with benefits package. April 2015 to May 2015 Company Name Professional ExPerience Certified Nursing Assistant with home health care and hospice care experience. Proven record of reliabitity and strong ability to establish rapport with patients, family and staff. Also Certified in Phlebotomy, EKG and CPR. March 1998 to July 2002 Company Name City , State Admitting Clerk I Emergency Room Clerk I loved my job at Carraway because people needed someone who understood the problems they were having and not judge them. I interacted with not only the patient but the Nurses and Doctors also the families of the patients. Some of these families were recieving the worst news of their lives, some were getting wonderful news, so I was there to celebrate and to morn or just for them to lean on for a moment. February 1989 to March 1993 Company Name City , State Certified Nursing Assistant I cared for residents of all ages, helping with their daily activities such as bathing, dressing, oral care, excerise. I cleaned the room, changed the bed linens, dusted, put things away for them. I would read to them, help them with anything they needed help with. Education and Training 2015 Jeremiah's Hope Academy City , State , United States Patient care tech./ EKG Tech., Phlebotomy Tech. This program taught me Patient care technician with Phlebotomy, EKG and BLS CPR. I did very well inall my classes and in my clinicals I also was taught extensive medical Technology. Also teaching me that heathcare is very inportant in everyones daily lives. Wallace State Community Ccllege City , State , United States Paralegalisum I did not graduate because my husband and I had parents that got very sick, so I had to stop school and take care of our parents.  While doing this I realized I wasnted to go back into the medical field so I could make a difference. 1993 Dora High School/ Wallace Community College City , State , United States GED : General Studies General Studies. I went to Dora High School in 1978 but did not return. I then took my GED and achieved that in 1993. Skills Patient-focused care,  Compassionate and trustworthy caregiver , Detail-oriented ,  Effectively interacts with patients and families, Charting and record keeping Medical terminology Time management Wound care

HEALTHCARE

LICENSED HEALTHCARE COMMUNICATOR Summary To obtain a stable and growth-oriented position which will allow me to promote the profession of nursing by training and developing current and future nurses. Experience 10/2016 to Current Licensed Healthcare Communicator Company Name － City , State Representing clients on a variety of projects via inbound/outbound telecommunication which includes:. Providing drug product information. Identify adverse events and product complaints as outlined by client guidelines. Provide patient education on prescribed treatment regimen. Provide patient support to patients enrolled in Patient Support Programs. Assist in training new employees, including presenting educational material, quality monitoring, and coaching and feedback. 02/2016 to 10/2016 RN - OR Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Re-stock operating rooms, picking and putting out future cases. Act as preceptor to new orientees. 12/2015 to 02/2016 RN Supervisor Company Name － City , State Delegate and oversee care tasks to certified nurse aides. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to the supervising physician. Follow up with, execute and properly document doctors' orders. Perform admission assessments and discharge planning as appropriate. 06/2015 to 12/2015 Field RN Company Name － City , State Home visits to clients in designated geographic territories. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Follow up with, execute and properly document doctors' orders. Perform client assessments as necessary. Case management and coordination. 09/2014 to 05/2015 RN Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge when needed, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 01/2014 to 08/2014 Billing Supervisor Company Name － City , State Analyze clinical information and obtain authorization for procedures and chemotherapy from insurance companies as required. Collaborate with physicians to select appropriate medication alternatives when patient is denied coverage of current medication. Consult with patients to determine current insurance coverage and guidelines. Supervise staff of three billing employees and oversee activities of the billing department. Collaborate with practice manager on policy and procedure as it pertains to billing department. Attend departmental and educational meetings as required. 04/2013 to 11/2013 Staff Nurse/Evening Shift Charge Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 06/2012 to 03/2013 RN Case Manager Company Name － City , State Review authorization requests to determine medical necessity and appropriateness using criteria such as Milliman and Quest. Perform concurrent review on inpatient stays to determine continued need for acute care. Perform on-site review of patient charts to determine patient status and possible discharge needs. Communicate with the medical director to determine need for denial of days or services deemed medically inappropriate. 10/2007 to 06/2012 Staff Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as preceptor to new orientees. Education and Training 4/2018 Master's Degree : Nursing, Nurse Educator Herzing University Nursing, Nurse Educator 4/2014 Bachelor's Degree : Nursing Salem International University Nursing Magna Cum Laude 7/2007 Nursing Diploma : Certifications Reading Hospital School of Nursing Certifications 2/2016 BLS CNOR Activities and Honors American Nurses Association, 6/2016 - present *AORN, 2008 - 2012 Skills acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care

HEALTHCARE

HEALTHCARE CLINICAL ANALYST Professional Experience November 2012 to September 2015 Company Name City , State Healthcare Clinical Analyst I entered the insurance arena with no insurance experience and I now successfully serve as a leader in the appeals deparement. I work all lines of business, including commercial, state group and Medicare appeals. In this highly collaborative area, I work in conjunction with medical directors, medical policy, pharmacy, and ________to render appeal decisions. I create training materials and train and mentor all new employees.In addition, I create and present formal training to employees throughout medical operations. I provide constant process improvement January 2011 to November 2012 Company Name City , State Manager, National Childre'n's Study In this position, I began as the assistant manager and was quickly promoted to manager. When I began with the study, there was an adversarial relationship between Battelle and the University of Florida. As the manager, I strengthened this relationship and created a positive and constructive partnership. I managed over thirty employees including data collectors and ancillary staff. I developed and implanted the QA program, ensured the overall integrity of study implementation and adherence to study protocol, conducted field training and inspections, evaluated compliance performance, monitored and maintained quality of files, managed the lab and supervised a staff of twenty data collectors. In addition, I prepared statistical reports for the principal investigator and identified trends and areas for quality assurance implementation. January 2007 to January 2011 Company Name City , State Oncology Nurse I administered immunoglobulin therapy, chemotherapy, blood products, hydration and pain medication. I educated patients and families regarding medications, drug processes and navigating the healthcare system. Additionally, I educated patients on self-administered subcutaneous administration. I mixed and administered chemotherapy, hydration, and other medications. I maintained and used central lines and venipunctures to administer chemotherapy. I assessed patients for changes in condition, evaluated labs and consulted physicians regarding dose modifications, and assessed for problems and symptom management. January 2005 to January 2007 Company Name City , State GI Infusion Nurse I performed venous and arterial punctures, maintained intravascular sites including tubing and dressings, monitored for infections, initiated emergency therapies, assessed patients for adverse reactions and complications, and documented all patient-directed activities. I also educated patients on the side effects and complications of their therapy and medication. January 2002 to January 2003 Company Name City , State Clinical Research Coordinator I coordinated a DNA collection study. This included subject recruitment, administration of informed consents, collection of case report forms, collaboration with the IRB, and report preparation. In addition, I worked with over twenty surgeons and their staff to identify eligible participants. January 1999 to January 2001 Company Name City , State FAST Program Coordinator Families and Schools Together (FAST) is a collaborative, family focused program that is held in numerous schools in Jacksonville. In this position I recruited, hired, trained, and supervised all employees in the program, conducted site visits, managed the budget, and coordinated program evaluation. I was also responsible for grant writing and management, marketing, and volunteer recruitment and training. Additionally, I served asa liaison between the FAST program and the school faculty and administration. January 1997 to January 1998 Company Name City , State Research Coordinator I served as the principal investigator for a study of complementary/unconventional cancer therapies. This included the development of a survey of oncologists that was completed by physicians at the Fred Hutchinson Cancer Research Center, the Moffitt Cancer Center and Research Institute, and the Norris Cotton Cancer Center. I also analyzed and presented data. Additionally, I assisted in several studies including a Study of Cancer Survivors and the development of the Behavioral Research Database, a national database of behavioral, psychosocial, and policy researchers in the cancer field. A membership directory was created and distributed to all respondents. Education 12/2005 Florida State College Nursing ADN 5/1998 Emory University Health education and Behavioral Research Masters of Public Health 5/1995 Harvard University Special Student Program 5/1994 Emory University Psychology BA GPA: Phi Beta Kappa Publications Hann, D., Baker, F., Denniston, M., Winter, K (2004). Oncology Professionals' views of complementary therapies: a survey of physicians, nurses and social workers. Cancer Control, 11(6):404-10. Hann, D., Winter, K., Jacobsen, P. (1999). Measurement of depressive symptoms in cancer patients: evaluation of the Center for Epidemiological Studies Depression Scale (CES-D). Journal of Psychosomatic Research, May 46(5): 437-43. Skills administrative, budget, Cancer, chemotherapy, Database, DNA, FAST, forms, grant writing, law, marketing, mentor, processes, program evaluation, quality, quality assurance, QA, recruitment, Research, therapy, venipunctures

HEALTHCARE

TECHNICAL IT HEALTHCARE CONSULTANT Professional Summary Experience Technical Consultant building enterprise-class IT systems for a range of industries such as: financial businesses, health-care industry, telecommunication, distribution, manufacturing, transportation and pharmaceutical. Skills Project Management Data Center Migration System Intergration Cloud Computing Services Application Integration & Support Account Management Work History Technical IT Healthcare Consultant Company Name - City , State 04/2014 - Current Design,Build, Test, and Deploy base upon technical requirements of vendor. System installations and maintenance (Window 8 Professional server, desktop, network). Implementation of Medisoft V20 Healthcare Application for Clinical Healthcare Facility. Provided Data conversion from existing system to Medisoft V20. performance tuning and troubleshooting of server, network, desktop. Automation of Backup/Restore. Participate in on-call rotation 24x7. Linux System Administrator Company Name - City , State 10/2012 - 01/2014 Linux Red Hat - configuration, installations, administration, and monitoring twenty IBM Blades with fault tolerant, snapshot, LVM, and selinux. Manage and troubleshoot Linux servers, network, and application issues (Apache, Oracle, Java) System Administration, bash scripting, security, satellite patching, auditing, Unix automation Managing and Administrating automation process utilizing Puppet Automation Tool to implement applications, packages, and upgrades on window and linux environment. TCP/IP networking and troubleshooting and maintain Level 2 and 3 support (24x7). UNIX/LINUX System Administrator Company Name - City , State 04/2010 - 08/2012 Managed, administered, and provided remote troubleshooting and analysis for server/client configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies for over 500 servers running Red Hat version 5.6 and Solaris 9.0 Veritas Cluster Server - maintenance on are group applications in the VCS environment Apache, Tomcat, Web Logic - primary support of all applications using Apache and web logic VMware - Administrator primary support of all applications running VM Oracle Middleware/Database - system administrative support Data Center Migration and Consolidation onto Cloud platform and enables. Open System Technology diverted from IBM mainframe Tools - NetScout, Bib Brother, NGROSS, etc. LVM - crated file systems to match the specifications for UNIX servers System administration, scripting, security, patching, auditing, Unix automation PCI Compliance Patching - primary support of all system and application patching for UNIX, Linus, Windows, Solaris System monitoring and alerting tools; Maintain Level 2 and 3 support (24x7) DNS, NIS, NFS, Good Documentation skills Entry level experience with Puppet Automation Tool Jumpstart, kickstart , Manage a highly distributed global network of server. HP-System Administrator Company Name - City , State 02/2007 - 03/2010 This position requires the maintenance and support of over 900 servers running HP-UX 9, 10, 11i, and linux servers. MC/Service Guard - configuration and maintenance on the exiting service guard clusters for the Oracle databases Ignite-UX - configuration, install and support for DR and build HP-UX Linux Red Hat - configuration and installations of Red Hat version 5.3 on IBM Blades, HP Blades and Dell Blades Superdome - created new Vpar partitions and maintenance on the existing Scripting - write shell scripts to perform monitoring and daily maintenance of the applications and operating systems Disaster Recovery - planning, implementing and documenting LVM - manage physical disks, luns, file systems and volume groups Analyze technical and business requirements/Engineering design and layout Application maintenance and support for Highly Critical Application. HP-UX System Administrator Company Name - City , State 01/1995 - 02/2007 This position required the maintenance and support of over 1000 HP-UX servers running HP-UX versions 10.20 and 11.X. Performed all system administration functions on the HP-UX server for the crisis management team Superdome - SM, maintenance, patches and upgrades HP_UX System Performance - provided technical solutions to customers and high level support organizations within Hewlett Packard to increase system performance Veritas Clustering - primary support and implemented VCS Clustering Disaster Recovery - perform, document and maintain DR procedure and guideline for Off-site DR drills KVM -created file systems to match the specifications for UNIX servers Korn Shell scripting, security, auditing, UNIX Automation PCI Compliance Patching - primary support of all systems. Education Bachelor of Science : Accounting and Computer Science Georgia State University - City , State 1987 Hewlett Packard Corporation HP-Unix Training and Support IBM Corporation Disaster Recover Certification : Recipient of Mathematic Scholarship to Texas Southern University Technical Certification in IT Technology - Sponsor by Ford Motor Aerospace and Technology Division : Programming and Computer Science Georgia Tech Institute - City , State 1990 Technical IT Certification : Programming and Technology Georgia Tech Institute - City , State 1992 Certifications Deploy Hadoop Cluster . Configuration and Performance Tuning Load Data and Run Application . Monitoring and Troubleshooting Provide Technical Assistance in Administration and Automation Hardware: IBM Blade Technology, HP Blade, Cisco UCS Blade Technology, Dell Technology, HP Servers, Skills administrative support, Apache, auditing, Automation, Backup, bash, Cisco, Clustering, Hardware, Consultant, crisis management, client, Data conversion, databases, Database, Dell, DHCP, Disaster Recovery, Disaster Recovery - planning, DNS, Documentation, FTP, Hewlett Packard, HP, HP-UX, HP-UX 9, UX, HP Servers, IBM, IBM mainframe, Java, Korn Shell, LAN, layout, Linux, Logic, Managing, Medisoft, mail, Windows, window, Window 8, Middleware, Migration, network, NFS, NIS, operating systems, Oracle, PCI, protocols, Red Hat, servers, scripting, shell scripts, SNMP, Solaris 9.0, Solaris, System Administration, TCP/IP networking, Technical Assistance, Tomcat, troubleshoot, Troubleshooting, HP-Unix, UNIX, UNIX servers, upgrades, Veritas Cluster Server, Veritas Clustering, VM, WAN

HEALTHCARE

PERSONAL HEALTHCARE ASSISTANT Professional Summary Personal Nursing Assistant with 4+ years work experience in fast-paced environment handling confidential paperwork, administering medication and providing quality, empathetic, patient-focused care, monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Highly compassionate and Looking for a long term care position. Licenses CPR Certification , Adult First Aid Certification , Child First Aid Certification , Environmental Emergencies Certification , Adult/Child CPR With Mask Certification , Adult/Child AED Certification , Infant CPR With Mask Certification , Through the American Heart Association. Skill Highlights Understands medical procedures Understands mobility assistance needs Charting expertise Able to lift 50+ pounds Trained in grooming and bathing assistance Respiratory equipment training Documentation procedures expert Quick problem solver General housekeeping ability Medical terminology knowledge Valid MO driver's license Reliable transportation Calm and level-headed under duress Trained in catheter change and preparation Professional Experience 06/2013 to 12/2013 Personal Healthcare Assistant Company Name － City , State Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Provided patients and families with emotional support. Comforted patients and provided them with reassurance and encouragement. 01/2010 to 08/2012 Personal Home Health Care Assistant Company Name － City , State Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the home and other related areas. Comforted patients and provided them with reassurance and encouragement. Administered simple range of motion exercises. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Assisted with transferring patients in and out of wheelchairs and adaptive equipment. Positioned patients for comfort and to prevent skin pressure problems. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Collected urine and fecal samples. Read and recorded temperature, pulse and respiration and BP. Completed and submitted clinical documentation in accordance with agency guidelines. 04/2005 to 07/2007 Personal Healthcare Assistant Company Name － City , State Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided assistance and companionship to clients. Cleaned and organized patients' living quarters. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Provided patients and families with emotional support. Education and Training 2012 Professional HealthCare In-Service : Adult Behavioral and Diagnosed Mental Health Disorders Alzheimer's Association Missouri － City , State , Greene Courses Included ;   Alzheimer's Demetia 2011 Professional HealthCare In-Service : Early Childhood, Adolescent and Adult Behavioral, Emotional and Diagnosed Mental Health Disorders Burrell Behavioral Health － City , State , Greene Courses Included;   Autism Depression Anxiety Bi-Polar ADHD Schizophrenia 2000 High School Diploma : General Lebanon High School － City , State , Laclede Skills Patient-focused care, Excellent interpersonal skills, Compassionate and trustworthy caregiver, Time management, Effectively interacts with patients and families, Preparation of healthy meals and snacks, Medical terminology, Hospice care provider, Wound care, Charting and record keeping, Time management Interests My Interest include ;   Running, Reading, Painting, Playing the Piano,Yoga  

HEALTHCARE

HEALTHCARE DOCUMENTATION SERVICES DELIVERY MANAGER Professional Summary A dependable and motivated professional experienced in managing multiple projects in a fast paced deadline driven environment. Posses strong organizational and communication skills. Strong technical proficiency that includes: working knowledge of Microsoft Office Word, Excel, Access and Outlook with the ability to quickly learn new technology and software applications. Works well independently with the ability to prioritize and multi-task efficiently with minimal supervision Skill Highlights New employee orientations Staff training and development Microsoft Office Suite expert Maintains confidentiality HR policies and procedures expertise People-oriented Organized Exceptional communicator Schedule management Problem resolution Deadline-oriented Report analysis Results-oriented Self-directed Time management Professional and mature Dedicated team player Strong interpersonal skills Education and Training Rowland High School City , State High School Diploma East San Gabriel Valley Occupational Program City , State Microsoft Office Specialist Course Skills Human Resources, Scheduling and Payroll Interviews, New Hire Training and Orientation Microsoft Word, Excel, Access, PowerPoint and Outlook Electronic Time Card and Scheduling Applications Multitasking in a fast paced environment Extremely Organized, Communication Proficiency Team Oriented with the ability to build strong relationships with Individuals at various levels Dead-line results driven, Time Management Works well with little or no supervision Professional Experience January 2009 to January 2014 Company Name City , State Healthcare Documentation Services Delivery Manager Directly responsible for customer satisfaction in clinical document turnaround time and quality Directly aided in eliminating document turnaround time and quality penalties by driving the consistent achievement of 97% document turnaround time and 95% document quality As required received many high scoring customer surveys and resigned contacts Prepared and presented client account performance reports and executive level scorecards Trained medical records staff and providers on transcription applications, document search engines and dictation machines both on site and remotely Initiated new transcriptionists paperwork, scheduled training and provided daily support to new hires Ensured training course material were up to date and managed training room bookings Ordered training supplies and equipment Created and maintained weekly work schedules for transcription staff Completed electronic time cards and payroll as well as trained each employee to use the program Under my leadership overtime costs were reduced 25% by improving production performance Instituted and hosted monthly team quality webinars to provide guidance, expectations and training Partnered closely with Human Resources, Account Management, Inside Sales, Project Management and Customer Service teams to ensure customer satisfaction, retention and growth January 2005 to January 2009 Company Name City , State Customer Care Manager Customer facing, first point of contact for all day to day issues, projects or concerns. Worked directly with HIM Directors, Physicians and COO for assigned healthcare facilities Conducted customer touch base calls to review account performance, goals reached and expected metrics. Developed and presented monthly reporting statistics for each customer Set up conference calls and webinars and scheduled customer training for new applications Was directly involved in all new go lives and implementations including travel as needed for medical records staff and provider training Acting as the customers advocate proactively fielded complaints to resolve quickly, always following up with the customer to ensure satisfaction Oversaw contract deadlines and renewals working closely with the company legal team. Had success in having over 98% of my customers resign new 1-4 year contracts Worked directly with sales team to introduce new products to existing customers. Had success in selling new templates, technologies and work types to many facilities January 1995 to January 2005 Company Name City , State Work Flow Coordinator Oversaw transcription workflow process of three office locations in Southern California. Maintained all dictated reports to ensure compliance with service level agreements. Hired, supervised and trained a large staff of Work Flow personnel. Had success in crew retention and loyalty. Oversaw the completion of bi-weekly time cards. My team reduced overtime costs by improving d performance and accuracy. Created and maintained all departments' employee scheduling, yearly reviews and performance management. Directed all incoming work flow department client calls to the appropriate recipient. Our departments received over 500 inbound calls per day. We had very few delays in processing such a large volume of calls and had many satisfied customer surveys for our department. Constructed daily excel reporting, weekly and monthly turnaround times analysis and back log spread sheets. Worked closely with Quality Assurance, Account Management and Technical Support to ensure customer satisfaction and delivery.

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PROFESSIONAL HEALTHCARE REPRESENTATIVE Summary Dynamic sales professional delivering documented success in driving product growth through strong sales skills and patient focus. Detail oriented, while utilizing communication skills that have a direct and personable approach. Proficient in handling new product launches from inception to completion in both independent and collaborative work environments. Background encompasses almost 15 years of experience in pharmaceutical sales selling to an array of specialties including general practitioners, internal medicine, family practice, endocrinologist, rheumatologist, neurologist, obstetrician/gynecologist, geriatric medicine, orthopedics, pulmonologist, gastroenterology, urology and cardiology. Further call points made to hospital accounts local to territory. Additional professional experience includes nursing experience ranging from surgical assistance to care in the neonatal intensive care unit. Accomplishments 2017 - People in Culture Lead for Atlanta East 2017 - Awarded "Championship Culture Award" (Peer Selection) 2016 - People in Culture Lead for Atlanta East 2015 Capital S card winner 2014 Capital S card winner 2011 Summit Winner - Ranking 3/55 (141.63% Attainment) 2011 Contest Winner - Q1 Kick it in Gear Contest (%NRx Volume Growth) 2011 - Finished 2nd in Q2 IEM MS-AL Surge Contest (Lyrica TRx Growth) 2011 Contest Winner - 2nd Semester Team Contest (Celebrex TRx Growth) 2011 - First in Region to hit 5% Market Share for Pristiq 2009 Contest Winner - 3rd Qtr Regional Market Share Contest 2008 - Selected Representative for State Medical Meeting 2008 - Finished in Top 25% 2007 - Contest Winner - 1st Semester First in Class Travel Card 2007 - Contest Winner - Retention Bonus for Territory / District 2007 - Finished 2nd Highest Exubera Sales  out of 200 Searle Representatives 2007 - Contest Winner - Regional Summer Contest (Market Share Growth for Lyrica and Celebrex) 2007 - Finished 9/200 in Central Area 2006 - Finished in Top 15% in Central Area 2006 - Ranked #1 in Central Area - Celebrex Attainment (117.78%) 2004 - Vice President's Cabinet Winner (Top 10%) 2004 - Contest Winner - Passport to Paradise Contest 2004 - Rookie of the Year Runner Up Skills Developed "The History of Celebrex" - timeline of events for Celebrex and why it is important to sales process (Contents of binder included every clinical study categorized into GI, CV, efficacy, etc) Mentored numerous new team members Executed Teach the Teacher - Nurse focused initiative on Exubera device and drug education Earned numerous convention trips Led multiple POA special assignments at the district Experience Professional Healthcare Representative July 2003 to Current Company Name 2017 - Xtandi - Ended the year Ranked #15 / 162   2016 - Awarded lateral transfer to Atlanta East District from  2015 - Ranked 29/75 with 102.15% Lyrica, 107.32% Toviaz, and 92.41% Viagra goal attainment 2014 -  Completed S1 at105.69% Celebrex, 108.13% Flector Patch, and 106.77% Lyrica goal attainment 2014 - Completed S2 at 106.78% Celebrex, 108.77% Flector Patch, and 101.67% Lyrica 2013 - Completed S1 at 101.12% Lyrica, 104.31% Celebrex, and 84.09% Flector Patch goal attainment 2013 - Completed S2 at 107.30% Celebrex, 89.71% Flector Patch, and 104.40% Lyrica goal attainment Registered Nurse April 2003 to July 2003 Company Name － City , State Assisted in daily patient management through surgery scheduling, patient insurance claims and prior authorizations, and educating patients on procedures, treatments, and medications Registered Nurse April 2002 to April 2003 Company Name － City , State Surgical nurse with responsibilities including surgical assistance, operating room management, recording of all events and tasks during surgery, and acting as patient advocate during surgery Registered Nurse August 2000 to April 2002 Company Name － City , State Practiced as a Registered Nurse in the Neonatal Intensive Care Unit Education and Training Bachelors of Science : Nursing , May 2000 Mississippi College － City , State Nursing Associate of Arts : May 1997 Hinds Community College － City , State Skills emergency care, palliative care, patient advocate, surgery Additional Information Active member of Junior Auxiliary from 2006-2011. Chaired projects including Prom Closet, Buckets of Happiness, and Dental Days Sought out and implemented a program called "Challenge Day" in local schools that focused on combatting bullying and facilitating a positive school culture. Managed every aspect of the program including, but not limited to, securing funding, recruiting volunteers, and working with school counselors to identify high risk students. Volunteer for William's Wings, MS Diabetes Association, and MS March of Dimes

HEALTHCARE

SENIOR MANAGER/SPECIALIST LEADER HEALTHCARE Executive Profile Seasoned Health Care Leader and clinician with deep operations experiences spanning multiple markets and health care delivery systems.   Demonstrated ability to lead complex projects to successful completion, working with multi-disciplinary teams – Executive Leadership teams, physicians, management and staff/clinicians.  Excellent communication skills, creative strategic thinker and collaborative team builder.  I have spent the last 18 years serving leading healthcare organizations across the county, including Mayo Clinic, UMHS and Cedars-Sinai as a Senior Leader with Deloitte Consulting LLP.  Seeking opportunities to work with innovative, cutting edge organizations targeting healthcare transformations. Skill Highlights Identifying/Building New Service Offerings Creative Problem Solver/Innovator Process Transformation with Change Management Healthcare Informatics (merging technical with operations) Creating and Maintaining a Performance Bases Culture Growing and Developing High Performing Team Oncology/Transplant RN with pharmaceutical research experience Core Accomplishments Successfully managed and drove highly complex technical and organizational transformations at the countries leading healthcare organizations Management of $100M++ budgets Management of on-going communication with Board of Directors and C Suite Facilitated communication and strategies to build and improve Physician Adoption Developed multi year, multi state/multi region timelines to deliver on time, in scope and on budget projects Implemented targeted benefits, metrics and Best Practices, as a part of clinical transformation efforts, resulting in tangible bottom line financial benefits Professional Experience Senior Manager/Specialist Leader HealthCare May 1999 to March 2017 Company Name Served as a Practice Leader in Deloitte's Healthcare Strategy and Operations Practice Provided advisory services to enable clients to manage ever changing Healthcare Landscape  Provided Leadership and Project Management to large, complex multi year technical and operational transformations Clients served include:  Mayo Clinic, Kaiser Permanente, Cedars-Sinai, Sutter Health, University of Michigan Health System, CHI and Children's Hospital of Wisconsin Authored and contributed to numerous whitepapers and published content on HealthCare Delivery and Improvement Director of Home Care Services May 1996 to May 1999 Company Name Served as Director of Homecare Services for a hospital based agency that served a 10 county area (rural and urban) Participated in the planning and implementation of merger and acquisition of additional homecare company Re-engineered operations and processes which resulted in increased efficiency and responsiveness of the agency, as well as a 40% increase over a 1 year period (decreased cost per visit and decreased utilization to maximize reimbursement New program development: Infusion Services, Pediatrics, OB, Mental Health and Private Duty Executive Director/Owner February 1993 to May 1996 Company Name Developed, planned and implemented a cost-effective healthcare delivery system that has been recognized as a model for children with special needs. Center provided nursing care, as well as, PT, OT, ST and educational services to medically fragile children and their families. Center was first of it's kind to receive JCAHO certification. Successfully lobbied the State of Ohio Medicaid Waiver program to reimburse for services provided at a free-standing facility. Contracted with third party payors and insurers for reimbursement. Nurse Manager/RN January 1984 to January 1993 Company Name Rainbow Babies and Children's Hospital has been consistently recognized as one of the top five children's hospitals in the country. Managed a 35 bed Bone Marrow Transplant/Oncology unit. Daily operations management accountability. Served as a member of the design team that developed the facilities planning, workflow design and patient care "experience" for a new 300 bed pediatric hospital. Education Bachelor of Science : Nursing Ursuline College － City , State Executive Healthcare Management Certification CWRU Weatherhead － City , State MBA : Healthcare Management Cleveland State University － City , State * Completed 3 of 4 years course work Publications/Presentations Optimization after Implementation Value Based Billing Transforming Healthcare Clinical Management Redesign Developing Multi-Disciplinary Clinical Content Skills Seasoned HealthCare Advisor, Excellent Communication Skills, Creative Problem Solver, Innovative Critical Thinker, Leader, Change Driver

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