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HEALTHCARE CONSULTING PROJECT ASSOCIATE Professional Summary Demonstrates exceptional professional agility adding value quickly in any role. Effectively anticipates and responds to non-static clinical, operational and financial demands. Proven consulting and analytical expertise in physician practice management, revenue cycle and in the medical device, supply and biopharm market. Collaborative partner with leading global health company sales teams. Leader in strategic market expansion and operational growth. Known for unquestionable interpersonal skills and passion for teaching, having developed robust education programs. Dual US-EU citizen - compelled by language and global markets. Education and Training May 2013 Select One : Health Information Technology University of Texas - City , State , USA Health Information Technology Executive Education April 2010 Master of Health Administration : Graduate School of Public Health University of Pittsburgh - City , State , USA April 2008 B.A : Communication and Rhetoric University of Pittsburgh - City , State , USA Certificate in Professional German Graduated Magna Cum Laude August 2005 Intensive Language Studies Die Neue Schule - City , State , Germany GPA: Magna Cum Laude Accomplishments More More Awarded coveted post graduate administrative fellowship upon Master of Health Administration completion Skill Highlights Microsoft Excel, Word, Power Point, Visio & Access NextGen Electronic Practice Management Super User NextGen Electronic Health Record End User PolicyTech Vantage Analytics Valify Purchased Services Analytics PeopleSoft Financials & Supply Chain Management Lawson Supply Chain Management Professional Experience 10/2013 to Current Healthcare Consulting Project Associate Company Name - City , State Oversee data analysis to support cost savings and management strategies Recommend non-labor cost reduction savings based on cross-functional business analysis Manage operations of clinical and perioperative work streams Lead team meetings presenting client deliverables to executive leadership groups Build consensus among key decision makers to support project implementation Engage appropriate clinical stakeholders to evaluate and approve product conversion Negotiate medical supplier, manufacturer and contracted services agreements Leverage partnership with group purchasing organizations (GPO) to maximize contract access Interpret financial data, stakeholder preferences and clinical evaluation information Facilitate commodity standardization in collaboration with system supply chain Write audience specific communications for all product and service changes Create clinical education copy for product implementations and conversions Navigate client databases to extract and analyze financial, purchasing and other health data Facilitate strategic account partnership between client, supplier and vendor relationships Develop comprehensive guidelines for client transition planning Design custom development programs to educate internal and client resources Balance projects and accommodating multiple client needs Accomplishments Develop client specific value analysis and reporting methodologies Support identification and implementation of $30M in clinical and interventional initiatives Validate over $20M in financial savings (including diagnostics and pharmacy initiatives) Implement financial enhancement models for revenue cycle process change optimization Lead sustainability reviews to ensure clients continue to realize implemented savings Slash over $30M in annual recurring non labor expenses. 06/2010 to 06/2011 Administrative Fellow Company Name - City , State Participation in all MSO services including billing and cycle revenue management, call center services, provider credentialing, practice assessments and vendor management Centralize Program Registration and Benefits Assistance department using root cause problem solving strategies Perform community analysis and serve as outreach coordinator for aligned organizations Open two pediatric clinics including preparation, purchasing, set-up and go-live Manage business operations of a two-provider pediatric clinic Create and execute electronic fax solution pilot to streamline clinical communication and eliminate resource waste Coordinate prenatal tours across 7 pediatric clinics to capture pediatric and women's services growth potential Manage medical services requests across clinics, billing, program registration, patient experience and navigation Write, manage and monitor front office policies, procedures and compliance. 06/2011 to 05/2013 Director of Clinical Support Company Name - City , State Responsible for the overall quality and accuracy of clinical front office functions Practice acquisition of new clinics including project management, staff assignment, purchasing and go-live Primary liaison between billing, finance, credentialing and operational procedure issues at 28 clinics Oversee training, application and adherence of all front office program initiatives Plan and lead quarterly front office and program registration workshops for over 100 attendees Hire and train front office personnel Produce financial dashboards for practice administrators and medical directors Write training guides for Centex System Support Services and Confluence Conduct NextGen EPM implementation, testing and end-user training Oversee leave approval in NextGen and ADP for 36 physicians and mid-level providers across 10 clinics Manager of all business operations and 7 direct reports at family medicine clinics and lab Lead patient safety and clinical competence initiatives for successful Joint Commission re-accreditation Accomplishments Manage daily clinic collections & reporting process change to eliminate zero-tolerance financial errors Restructure front office new hire orientation curriculum to improve employee satisfaction and retention Define corporate scheduling and collections policies to increase front office collections by 11% Design Explorative Technology Front Office Workflow Redesign pilot to reduce encounter cycle time and improve workflow Establish University of Texas Health Information Technology partnership to coordinate clinical observations/practicums. 05/2009 to 05/2010 Administrative Resident Company Name - City , State Reconcile physician contracts to measure clinical productivity and bonus allocation. Design mid-level provider clinical rotation program and database to support tracking and recruitment efforts. Collaborate with administrative leadership to develop cost savings initiatives to identify opportunities in.divested business units, corporate real estate and facilities management. 03/2009 to 05/2009 Contractor, MHA Candidate Company Name - City , State Analyze current marketing situation with collaboration among executives, staff, and external stakeholders. Apply marketing concepts to identify and appeal to target market of long term acute care consumers. Create marketing plan to expand referral base, form strategic alliances and focus on personal selling. 02/2009 to 05/2009 Contractor, Pilot Immersion Program Company Name - City , State Identify current appointment process challenges for residents using flowcharts and project management tools Redesign computer access request process for system users to reduce throughput time and increase trainee satisfaction Apply Six Sigma concepts to streamline nurse educators' suite to increase capacity and eliminate waste Skills acute care, administrative, go-live, streamline, ADP, Balance, Benefits, billing, business analysis, business operations, call center, contracts, conversion, cost reduction, client, clients, data analysis, databases, database, facilities management, family medicine, fax, finance, financial, focus, Front Office, functional, German, Health Information Technology, leadership, marketing plan, marketing, market, meetings, access, navigation, optimization, patient safety, perioperative, personnel, policies, presenting, problem solving, project management, purchasing, quality, real estate, recruitment, reporting, selling, scheduling, strategic, strategic alliances, supply chain, user training, vendor management, Workflow, workshops | HEALTHCARE |
PROFESSIONAL HEALTHCARE REPRESENTATIVE Career Focus Experienced Healthcare Representative Seeking Pharmaceutical Sales Opportunity
An experienced Sales Representative with a Unique compliment of Business to Business sales experience and customer development with proven ability to drive revenues. Innovative thinker with excellent communication and interpersonal skills, a demonstrated leader with a record of overcoming challenges to positively impact revenues in a competitive marketplace. A team player with impeccable individual work ethic committed to success. Professional Experience Professional Healthcare Representative January 2007 to Current Company Name － City , State Utilized understanding of necessary disease states to deliver strong technical and scientific presentations to influence customers the ST. Louis market to increase prescriptions for products such as Toviaz, Viagra, Chantix, Spiriva, Lipitor, Caduet, Exubera, Pristiq, and Premarin Vaginal Cream. Maintained knowledge of current trends in industry including Meaningful Use, ACO and PCMHs. Met established call averages and expectations to achieve sales performance expectations. Executed targeted territory analysis of highest prescribing physicians to increase NRx and achieve second place finish in Little Blue Pill Big Green Contest 2014 Established partnership/relationships with critical customer groups for a current 13/57 place rank with Viagra in 2014. Maximized resource utilization, customer focus, and strong technical knowledge to pull through key brand, Viagra, to achieve a 50% exit share in 2013 and 2014 Demonstrated tremendous business acumen, leadership, and strong, technical selling skills as Viagra Field Faculty member in 2014 to ensure Cluster 1colleagues successful promotion of Viagra. Evaluated Participants on Sales Call Evaluations, participated in Virtual Classroom training as a Guest Trainer to provide leadership and best practices Contributed to team success by collaborating with other teams within the region to maximize field time impact and thus lead to a 105% attainment with Viagra in 2013. Executed Total Office Call in limited access offices to meet regional reach and frequency resulting in a 19/57 finish in 2013. Recipient of the 2012 Regional Performance Discretionary Fund that was established to allow State and Regional Managers to award top performers who have consistently demonstrated their commitment to excellence. Analyzed data and managed territory to effectively target high prescribing physicians achieving the highest TRx Volume growth for Chantix, and Toviaz, to secure the first place finish in the Regional Cluster A Home Run Derby Contest in 2010. Winner of the March Madness District Contest in 2010 for outstanding sales performance of Lipitor and Chantix. Achieved the greatest TRX volume for Lipitor and Toviaz in the Forward Motion regional contest. 3 Time Quarterly Award Winner with sales goals to finish in top 20% of the company in 2010. Vice President January 1999 to January 2007 Company Name － City , State Core focus was analyzing customer needs to effectively establish and develop customer base leading to an increase in revenues by 24% in 2004, 41% in 2005 and 35% in 2006. Marketed courier solutions to the St. Louis Metro area and managed the entire sales cycle, including, key presentations to senior level management, working directly with clients to establish and sustain competitive pricing and closing sales. Gained invaluable experience developing a small business from concept-learning to overcome challenges unique to creating market presence with no recognition and quickly developing client trust. Launched a corporate presence within new sectors and established major clients including, SSM Cardinal Glennon Children's Hospital, Washington University, St. Louis University, McCarthy Building Company and Colliers Turley Martin & Tucker & Clayco Construction. Tenure exemplified by the ability to quickly learn and incorporate new concepts and technology based on customer needs. Managed low-cost marketing campaigns building strong awareness despite limited budget. Formed a strategic alliance with the St. Louis Minority Business Council to achieve local awareness and network with "hard to see" clients. Researched market trends to assess the need for e-commerce capability and initiated changes to incorporate an online order system creating a competitive advantage, reducing operating costs and improving customer service. 73% of customers switched to the system within 2 years. Initiated creative sales strategies to lead to a 136% increase in revenues after 3 years. Managed daily routes and schedules for a team of 7 delivery drivers. Conducted various HR functions including interviewing and maintaining appropriate paperwork for independent contractors and employees. Education Master of Business Administration : Human Resource Development and Management , 1 2006 Webster University － City , State GPA: GPA: 3.6 Recipient of the Anthony and Kim Thompson Outstanding Student Award Human Resource Development and Management GPA: 3.6 Recipient of the Anthony and Kim Thompson Outstanding Student Award Bachelor of Science : Psychology Communications , 1 1999 Southwest Missouri State University － City , State Psychology Communications Skills budget, closing, competitive, concept, Council, client, clients, customer service, delivery, drivers, e-commerce, focus, HR, leadership, marketing, market, access, Office, network, presentations, pricing, promotion, selling, Sales, scientific, strategic, Trainer, unique | HEALTHCARE |
I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator with a background in primary care
and experience supporting a team of physicians in a busy medical office. Expertise includes
verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching
for a leadership role in a team oriented company. Education Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology
Coursework in Statistics
Coursework in Health Care Policy & Planning
Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award
Scholarship
Assistant Editor of the Literary & Art Magazine
President of Diversity Club
Member of Cure Finders Club
Presidential Classroom Alumna Core Qualifications Superb communication skills
Excellent interpersonal skills Conflict resolution skills
Customer and personal service
Medical Terminology
Event planning and coordination
Budgeting and financial management
Microsoft Office Suite Multitasking
Problem-solving
Self-starter
Accomplished leader Knowledgeof Medicare, Medicaid,
EEOC, HIPPA, FMLA & ADA
Management & Marketing experience
Efficient under pressure
Cultural awareness and sensitivity
Strong work ethic
Team player with positive attitude
Writing and grammar knowledge
Detailed Oriented
Strong analytic skills
Deadline-driven Professional Experience Healthcare Marketing Specialist City , State Company Name / Aug 2017 to Current Analyzed performance of marketing program to identify the best opportunities for
optimization. Established production schedules and communicated project to stakeholders. Increased patient traffic by 5%
Managed all social media forums, including the company website, social networking
applications and message boards. Healthcare Admin Intern City , State Company Name / Mar 2017 to Jul 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that
improved efficiency and reduced costs. Developed a system of staff communication that ensured proper implementation of
treatment plans and comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the
organization. Customer Service Representative City , State Company Name / Jul 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management
operations, quality assurance, training and payroll departments to guarantee call center
objectives were met. Sales Associate City , State Company Name / Jul 2015 to Oct 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product
issues. Formulated and enforced Service Center policies, procedures and quality assurance
measures. Sales Associate City , State Company Name / Jul 2014 to Feb 2016 Establish or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or Recommend, select, and help locate or obtain
merchandise based on customer needs and/or desires. Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Oct 2013 to Jun 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other
printed materials. Retail Customer Service Associate City , State Company Name / Jun 2011 to Sep 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and
vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer
satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount of Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 - 2017 | HEALTHCARE |
I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative,
customer-oriented Healthcare Administrator with a background in primary care and experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company. Education Bachelor of Science : Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club
Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter Accomplished leader Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity Strong work ethic Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills Deadline-driven Professional Experience Healthcare Marketing Specialist City , State Company Name / Jul 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization. Established production schedules and communicated project to stakeholders. Increased patient traffic by 5% Managed all social media forums, including the company website, social networking applications and message boards. Healthcare Admin Intern City , State Company Name / Feb 2017 to Jun 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced
costs. Developed a system of staff communication that ensured proper implementation of treatment plans and
comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Call Center Representitive City , State Company Name / Jun 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Customer Service Representative City , State Company Name / Jun 2015 to Sep 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jun 2014 to Jan 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires. Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Sep 2013 to May 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / May 2011 to Aug 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills
Electronic
Medical Database
Microsoft
PowerPoint
Microsoft Excel
Microsoft Word
Microsoft
Publisher
Adobe
Dream Weaver
Adobe Photoshop
Microsoft
Outlook
Windows
Adobe Premiere
Adobe Acrobat
GIMP
Adobe Reader
Community Service Food Drive, Mount of Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 - 2017 | HEALTHCARE |
R HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE Summary Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. Skills Telecommunications knowledge Strong problem solving ability High customer service standards Active listening skills Customer service expert Telecommunication skills Reatail and Corporate Microsoft Office proficiency Time management Excellent communication skills Strong problem solver HIPAA compliance Type 60 WPM Experience Healthcare Customer Service Representative Company Name Oct 2011 to Current Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being. Assist in program development with new products and/or services. Process one-time checking and credit card by phone payments. Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented. Custodian Company Name May 2010 to Dec 2011 Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces. Swept and mopped floors and vacuumed carpets. Washed and sanitized toilets, sinks and showers and restocked disposables. Secured facilities after operating hours by locking doors, closing windows and setting up the alarm. Customer Service Manager May 2004 to May 2011 Analyzed statistics and compiled accurate reports. Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment. Kept accurate records and documented customer service actions and discussions. Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams. Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments. Education and Training Diploma : General Educational Rowan-Cabarrus Community College General Educational Training and Onboarding : Healthcare Customer Service OPTUM Received certification for training new hires as they enter customer service roles | HEALTHCARE |
CNA IN SKILLED HEALTHCARE Professional Background I am looking to further my career using my knowledge and skills obtained in the healthcare industry over the past eleven years. I feel I could contribute to any company where I may be employed by utilizing the training, skills, and experience I have acquired. Skill Highlights ADL's Vitals I/O Caretracker Documentation Positioning Gait Belt Sliding Board Transfer Mechanical Lifts Accomplishments Trained new employees at Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree from the Art Institute. Diploma in Computer Technology plus classes in Computer Systems Electronics Technology and Web Design at Westmoreland County Community College. Professional Experience 10/2014 to Current CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. 04/2013 to 12/2013 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Maintained patient privacy and confidential patient information. Obtained vitals for a floor of 25 patients per shift. Provided primary resident care and assistance with daily living activities. 08/2012 to 03/2013 CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. 01/2011 to 04/2012 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 09/2008 to 10/2010 CNA in Skilled, Assisted, and Personal Settings Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia. Trained new employees for the skilled units. 10/2007 to 09/2008 CNA in State Skilled Facility Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 01/2007 to 07/2007 Home Health Aide Company Name － City , State Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities. Observed and documented patient status and reported patient complaints to the case manager. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Assisted with adequate nutrition and fluid intake. Provided meals and housekeeping. Education and Training 2014 Computer Systems Electronics Technology Computer Technology Westmoreland County Community College － City , State , United States Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design and Programming, Computer Technology. 06/90 AST Degree : Visual Communications Art Institute of Pittsburgh Visual Communications 06/81 Academic Diploma : General Hempfield Senior High School － City , State , United States Certifications Pennsylvania CNA license and previous SC CNA license Skills Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health, Nursing, Receiving, Shipping, Web Design and Programming Additional Information Personal and Work References Upon Request | HEALTHCARE |
HEALTHCARE ADMINISTRATOR/OPERATIONAL AND STAFF REORG Executive Summary High-energy Manager, Analyst, and Executive Assistant. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I am naturally compelled to streamline costs, boost company moral and revenue through innovative management techniques, including all forms of social media. Organized and diligent, with excellent written, oral, and interpersonal communication skills. Core Qualifications Operations management Staff development Policy/Program development HR experience Supervision and training Cross-functional team management Coding/Multi-media knowledge Complex problem solving Calm under pressure Sound judgment Organizational Restructure/Change Root cause analysis Professional Experience Healthcare Administrator/Operational and Staff Reorg Oct 2006 to Apr 2007 Company Name － City , State Responsible for all staff, which consisted of 6 office clerks, 4 surgeons, 3 remote transcriptionists, 3 part-time students, 2 medical assistants, 1 in-house biller, and 1 in-house transcriptionist. Negotiated all terms of a new contract to carve out 95% of in-house billing to an off-site medical billing company (i.e. invoicing, payments, payment plans, collections) Liaison between SDHS and 47 vendors (i.e. IT specialists, all credentialed hospitals, medical supply vendors, OSHA Reps, etc.) Created a comprehensive project plan for total relocation of the practice, beginning with construction and ending 2 months after the move. Cut costs substantially by eliminating unreliable staff and bringing in more motivated, efficient workers. I also issued 2 promotions and 3 raises. Encouraged more verbal communication from the staff and to each other, and assisted them in achieving higher standards in order to move up in their positions. This came from implementing employee reviews. Learned of prior issues SDHS had with OSHA and immediately put controls in place to adhere to all compliance laws. I enforced them via strict communication, patience, and perseverance. Created project plans for each staff member to introduce accountability. They learned how to regulate their timelines in Outlook by reporting their progress through the tasks module. Implemented mandatory weekly staff and doctors meetings in order to stay on top of ongoing/new situations. Created all templates for agendas/minutes and maintained ongoing task lists, distributing them based on their criticality. Attended monthly off-site meetings for San Diego County Medical Administrators to stay informed of current additions/amendments to policies for SHARP, SCRIPPS, etc. I also attended seminars on my own time to enhance my ability as an effective communicator and Administrator/Project Manager. Bookkeeper for the entire corporation, plus 2 personal corps. I introduced Quickbooks to replace the outdated, complicated accounting software being used. By doing this, I synced their reporting system with the accounting firm that handled their umbrella corporation. Reported all employee payroll to Paychex. All other checks were cut by me. Operated in MS Office, MS Project, and Quickbooks daily. Project Manager/Project Analyst/Executive Assistant Oct 2004 to Oct 2006 Company Name － City , State Responsible for complex projects for the VP of Risk Solutions and SVP of National Consumer Lending. Remote employee in office with the SVP and 3 other Project Managers. Traveled 35% of the time for meetings in various states. Performed as a Project Manager on 3 large compliance-related controls regarding a new database I developed for Risk Solutions Team. Created reports on data requirements, executed gap analysis, root cause issues, defined project scopes, identified best practices, created swimlanes and timelines in MS Project. Facilitated daily/weekly/monthly conference calls with resource team members, created process flows, and compiled/analyzed information uncovered in those meetings. Reconciled general ledger lines to create monthly variance reports for the SVP. Assisted compliance questions from fulfillment field reps regarding business unit procedures. Monitored the monthly budget and established new procedures, controls, and tools concerning it. Provided research and analytical support in the design, development, and implementation of projects supporting Project Managers and project teams. Researched and maintained timelines, problems and concerns, analyzed project requests, determined requirements and feasibility, recommended improvements, and completed other project-related responsibilities per the VP and SVP as needed and instructed. Used strong communication skills and developed solid relationships with all teams. Operated in MS Office, MS Project, Powerpoint, and Visio daily. Healthcare Administrator/Operations and Office Reorg Jun 2003 to Jan 2004 Company Name － City , State Supervised a staff of 6 medical clerks, 3 doctors, and 1 psychologist. Managed all aspects of payroll, including creating a new system of accountability. Responsible for several large projects that ultimately brought in an additional $30,000/month. Reduced the A/R from $1.4 million to $11,000 by personally reconstructing billing procedures, collections enforcement, and small debt write-offs. Maintained all doctors files, recredentialing, CME hours, and hospital affiliations. Prepared weekly spreadsheets/reports in Excel and Access to insure accurate statistical data regarding all sources of income. Identified ways to lower costs and increase efficiency of all services provided. Streamlined physical paper flow in the office by implementing email addresses for everyone in the office. This eased huge burdens on collectors and increased productivity. Healthcare Administrator/Business Office Reorg Jan 2003 to Mar 2003 Company Name － City , State Supervised a staff of 25 collectors and 25 administrative assistants. Investigated delinquent accounts and provided reasonable solutions for collectors. Created and maintained daily reports for cost efficiency of overall collections and for daily income. Determined the cost of supplies, doctors, employees, etc. and then lowered all costs by 25%. Responsible for all things related to human resources and restructured personnel as needed. Departed once the reorg was stable and successfully completed. Logistics Supervisor Mar 2002 to Dec 2002 Company Name － City , State Contracted to supervise a special account with J.Crew Clothiers, which consisted of a staff of 18. Created/maintained all reports, manifests, bill of ladings, etc. manually via Excel as I learned all aspects of logistics. Designed/supervised the creation of a database in Fox Pro that linked to Excel to produce a master list of all items en route to our warehouse from overseas. It tracked freight from before it entered Long Beach Harbor to leaving on our trucks. The database created bill of ladings, manifests, and several reports within seconds. I also added controls that virtually loaded our containers by PO and weight, enabling workers to load within all legal parameters without error. Participated in a great deal of problem solving and troubleshooting. Departed once my contract was successfully completed. Junior Healthcare Administrator/Statistics Coordinator Mar 2000 to Jan 2002 Company Name － City , State Identified opportunities for lowering costs and increasing efficiency in all services in order to maintain all federal grants. Worked closely with Decision Support, Medical Records, and several other departments to determine cost, frequency, and reimbursement patterns of identified services. Sought resources for obtaining data applicable to Newborn Careline Dept. objectives. Trained, assisted, and coached clerks, techs, nurses, and doctors in organization of data, activities, and database operations. Gathered, reviewed, and verified all statistics via OBStat Database and ACCESS bridge daily. Maintained all backup for databases, as well as installations. Coordinated 93 nurse's schedules using ANSOS and modified/developed other simple scheduling programs to ease complications. Departed due to corporate restructuring, resulting in the loss of over 1000 employees. Statistics Coordinator Jul 1999 to Mar 2000 Company Name － City , State Created and implemented the WARS database for the Pharmacy Administration Accounts Receivable Department. Archived figures for the Accounting Department to review and cooperated with Data Management on a daily basis. Created/produced six daily reports in Excel to substantiate balances for 4 on-site pharmacies and 2 remote infusion centers. Responsible for all payments/invoices and delegated postings to appropriate A/R reps. Created spreadsheets for special projects in Excel and Microsoft Word as needed and was responsible for all off-site storage archives and facilities. Electronically released all available medicines for billing and collection reps daily. Worked in PDX, DESKTOP 7000, Specialized Clinician Services (SCS), ANSOS, PC Anywhere daily. Transferred to the Newborn Careline Department because the position was created for me and I was encouraged to take it. Education Bachelor of Arts , Psychology University of Southern California － City , State Graduated Magna Cum Laude Associate of Arts , Social Sciences Long Beach City College － City , State Graduated With Honours Skills Reorganization Procedural Evaluations Ability to collect/analyze/report data Can easily work as a team or independently Great ability to lower costs/increase efficiency MS Project, MS Office, all Windows OS, all Mac OS, Visio Advanced coding in fbml, css, html Databases I designed still in use: LBMMC- OBStat, WARS and NEC - PreLoad DB | HEALTHCARE |
PLATFORM ARCHITECT, HEALTHCARE INCUBATION LAB (HIL) Summary A driven technology professional with software architecture and development background and a passion for Agile methodologies. I enjoy designing and developing platforms consisting of web applications and services that help businesses innovate and stay competitive. Accomplishments
Over 8 years of
experience architecting and developing data-intensive web-based
applications and services with expert level proficiency in middle tier and
Service Oriented Architecture (SOA) and functional proficiency in data and
presentation tiers
Experienced with
designing and developing horizontally scalable, secure and reliable
multi-tenant web applications delivered in a SaaS model
Proven success in
working with dynamic startups as well as medium to large organizations
Adept at navigating
technical and non-technical challenges through use of excellent
communication skills, creativity and practical knowledge
Experience
collaborating on cross-functional agile teams that include Product
Development, Product Owners, Quality Assurance and DevOps
Proven record of
collaborating with internal and external (e.g. customers, vendors,
partners and regulatory entities) team members
Experience 01/2015 to Current Platform Architect, Healthcare Incubation Lab (HIL) Company Name － City , State
Premera Blue Cross is a not-for-profit healthcare
insurance provider in the state of Washington, USA.
The Healthcare Incubation Lab is an internal
startup backed and funded by Premera Blue Cross. As a Center of Excellence
(CoE), HIL is tasked with exploring and developing new opportunities at the
intersection of Healthcare, Insurance & Technology. It is a very small team
using LEAN and agile practices to focus on the businesses major pain points.
My role on the team is that of a hands-on Platform
/ Solution / Application Architect where I regularly explore and evaluate new
technologies, design solutions and develop proof of concepts (POCs).
Led and
collaborated with enterprise solution delivery teams in all phases – from
ideation to iterative delivery
Collaborated in
design and development of an API platform enabling delivery teams to
rapidly exchange data with external EMRs (Electronic Medical Records) as
well as internal line of business applications
Provided guidance
on current technology landscape and advised management on purchasing third
party products and engaging external vendors
Architected,
integrated and managed Okta IDaaS (Identity and Access Management as a
Service) enabling all web applications and web services to follow
consistent patterns for integrating with external and internal identity
providers, allowing teams to rapidly build and deploy line of business apps
Performed security
code reviews and web application security testing such as penetration
testing to identify and remedy possible exploits and vulnerabilities thus
strengthening the organization's security posture Integrated open source and commercial security
penetration tools such as Burp Suite and OWASP's ZAP (Zed Attack Proxy) in the
continuous integration and delivery pipeline to automatically and
systematically test all successful deployments for common web exploits 04/2014 to 01/2015 Solution Architect, Enterprise Architecture & IT Strategy Company Name － City , State
The Enterprise Architecture and IT Strategy team
at Premera designs the systems and solutions built and used at Premera Blue
Cross and all of its subsidiaries. My role on the team was of a Project
Architect, which is essentially a hands-on solution architect.
Collaborated
in the design and development of a telephony and analytics solution built
using a complex orchestration of web services to target customers for
specialized care management, which allowed Premera to reduce healthcare
costs while significantly improving healthcare outcomes
As
an internal technology consultant specializing in Service Oriented
Architecture (SOA), helped various teams adopt current software
engineering industry standards and practices resulting in higher code
reuse and reduced delivery times
Participated
in a core workgroup tasked with developing templates for high level and
detailed design documents that are used by the Architecture team as well
as individual delivery teams to follow a consistent standard within all of
Premera
Worked
closely with program managers, project managers, solution architects,
enterprise architects and management to define milestones and ensure the
high level and low level plans are aligned throughout the entirety of the project,
which improved project success rate
Assisted
various delivery teams with adopting Agile Scrum & Kanban practices to
improve customer satisfaction and reduce delivery time
01/2013 to 04/2014 Application Architect, Research & Development Company Name － City , State
PriceMetrix is a SaaS startup based in the
financial district of Toronto, Ontario, Canada. PriceMetrix processes vast
amounts of transaction-level data and provides business intelligence solutions
to retail brokerages, commercial and investment banks in US & Canada.
The Research & Development team at PriceMetrix
designed and developed BI analytics SaaS applications that are used by
financial advisors throughout North America on a daily basis. As the
Application Architect, I was responsible for designing and developing a unified
SaaS platform for hosting all of the web applications and services.
Led
development of a new flagship SaaS platform to deliver business
intelligence analytics to large North American financial institutions,
which resulted in about 30% annual revenue increase for the organization
Developed
a highly available, mission critical web application with high quality
user experience that is used by about 35,000 financial advisors on a daily
basis and resulted in about 30% annual revenue increase for the firm
Designed
and implemented SSO (Single-Sign-On) functionality for PriceMetrix web
applications platform, using SAML 2.0 (Security Assertion Markup Language)
protocol and tokens, Microsoft ADFS 2.0 (Active Directory Federation
Services), WIF (Windows Identity Foundation) and STS (Secure Token
Services) to support multitude of clients with disparate authentication
systems
Conducted
daily standups with technology and business teams of large retail
wealth-management brokerages to customize and integrate PriceMetrix
analytics applications within their proprietary order management systems
and dashboards
04/2010 to 01/2013 Software Developer, Research & Development Company Name － City , State
Developed
data services for core platform to replace stored procedures and functions,
which enabled the customer facing web applications and services to
orchestrate complex functionality without rewriting business logic
reducing solution development times by 100% (an average of 4 months vs 8
months prior)
Built
custom solutions to interface existing legacy systems with new applications
to provide a seamless and rich experience for the clients while minimizing
pains of using legacy systems
Ported a data
warehouse and various data marts into database projects, enabling the
development team to fully automate deployment of databases and use source
control to manage database schema, reducing build and deployment times by
85%
09/2009 to 04/2010 Enterprise Application Developer, Information Systems Company Name － City , State
OACCAC is a not-for-profit shared technology
services organization that supports Ontario's Community Care Access Centres
(CCACs) located in Toronto, Ontario, Canada.
Created
and delivered high quality software while in IT services group, which
resulted in a promotion to Enterprise Applications Group within 1st
year of joining the company
Developed
complex AJAX web-parts, user & custom controls for large healthcare
applications: CHRIS (Client Health Related Information System) & HPG
(Health Partner Gateway)
Helped
setup and deploy CruiseControl (a continuous integration/deployment tool)
to reduce build and deploy times by 70%
09/2008 to 09/2009 Software Developer, IT Services Company Name － City , State Developed and improved applications used by the IT Services team by working closely with network and server specialists. Assisted with design and development of OACCAC's public website (www.ccac-ont.ca), websites for 14 client CCACs, and a complex content management system for non-technical users.
Developed
and improved applications used by the IT Services team by working closely
with network and server specialists
Assisted
with design and development of OACCAC's public website (www.ccac-ont.ca),
websites for 14 client CCACs, and a complex content management system for
non-technical users
Integrated Operations Configuration Management
Database (CMDB) with Windows Management Instrumentation (WMI) to poll critical
performance indicators from servers; whenever a certain indicator reached the
predetermined threshold, an automated alert was generated and sent to
Infrastructure operations teams via email and instant messaging, allowing them
to pre-empt system failures and outages Education Jun. 2009 Bachelor of Engineering : Systems & Computer Engineering (B.Eng), Honours Program University of Guelph － City , State , Canada Information Technology Infrastructure Library (ITIL) v3 Training Jan. 2010
The Open Group Architecture Framework - TOGAF 9 Level 1 Training Oct. 2014 Skills .NET, ASP.NET, Active Directory, Agile, AJAX, API, Architect, automate, BI, business intelligence, Cascading Style Sheets, excellent communication, ca, Computer Engineering, Configuration Management, consultant, content management, creativity, CSS, Client, clients, customer satisfaction, data warehouse, databases, Database, delivery, designing, Eclipse, Electronic Medical Records, email, financial, focus, Forms, functional, Gateway, HTML, IIS, Information Systems, Information Technology, Insurance, IT Strategy, ITIL, Java, Javascript, Linux, logic, Mac, messaging, Access, C#, exchange, Windows, Modeling, MVC, Enterprise, network, Object Oriented Programming, Oct, Operating Systems, order management, processes, Product Development, profit, promotion, Proxy, purchasing, quality, Quality Assurance, Research, retail, Scrum, servers, Scripting, software engineering, SQL, SQL Server, telephony, T-SQL, UML, Visual Studio, wealth-management, web applications, website, websites | HEALTHCARE |
SENIOR DIRECTOR OF BUSINESS OPERATIONS - HEALTHCARE Executive Profile Operations Executive with solid experience demonstrating strong leadership to achieve overall corporate goals and objectives in fast-paced, high growth organizations. Skill Highlights Strategic Planning Budgeting Multi-million dollar P&L Management Operations Management Budgeting expertise Leadership/communication skills Professional Services Management Total quality management Professional Experience Company Name City , State Senior Director of Business Operations - Healthcare 09/2011 to Current Accountable for managing business operations for Nuance Healthcare a $1B division of Nuance Oversee forecasting for the Healthcare division by tracking pipeline to bookings and revenue, accuracy rate within 5% on a quarterly basis Continuous implementation of operational best practices across the various Lines of Business that drive to a common process and output, result is displayed on key metrics dashboards Driver of operational cadence within the division which includes managing/participating in quarterly business reviews, oversee fiscal budgeting cycle, and multi-year planning analysis Partner with leadership to manage the divisional p&l and partake in driving cost efficiencies. In FY14 this resulted in reducing the operating budget by $2M driving through cost efficiency program reducing waste and increasing productivity in several areas of the division Nominated as High Performer and awarded Chairmans club for 2012 & 2014 results Company Name City , State Vice President of Professional Services 06/2006 to 08/2011 Led the client implementation talent team that consisted of eight direct reports, and two hundred plus implementation consultants, including a Global Services team in Pune, India Accountable for connecting the community of subject matter experts by ensuring they had the proper training, tools, and coaching to deliver successful project results ultimately leading to superb client satisfaction Scaling and hiring one hundred and fifty plus of the best implementation talent resources to meet the demands of our client commitments associated with Meaningful Use Engaged with team/clients at implementations and go-lives sites to ensure project time lines and clients were satisfied with service levels Company Name City , State Vice President of Professional Services Operations 08/2006 to 06/2010 Prior to the Allscripts merger, drove $100M in Services revenue with an average deal size of $750k division P&L with oversight to a $200M pipeline as a key leader for the Professional Services Organization Participated in an organizational design for the division that reduced $7M of cost or ten percent on an annual basis and increased billable utilization 5% Oversaw operations by holding people accountable to key metrics such as utilization, headcount, and revenue in order to achieve P&L profitability Developed an exclusive partnership program with key strategic partners who were instrumental in augmenting our staff to deploy our software Strong P&L management, prior to moving over to Professional Services division, oversaw Eclipsys's $400M P&L as Director of FP&A reporting to the CFO Managed company fiscal planning cycle that ensured company profitability and three year outlook Company Name City , State Associate Director Finance 05/2005 to 08/2006 Directed financial operations for General Motors, Wyeth, and additional client accounts Accountable for monthly, quarterly close, development of monthly, quarterly financial forecasts, pricing, margin analysis, and fiscal planning Managed a team of six employees to achieve corporate goals and initiatives. Interacted with various organizations and levels of management presented financial forecasts, margin, and reporting➢ Strategically aligned with senior leadership to establish 2006 budgets with General Motors during a difficult financial time for the client Built complex financial models to identify utilization, staffing, pricing, and margin for ongoing and potential projects, presented results and findings to various levels of management Company Name City , State Finance Manager 11/1998 to 05/2005 Supported numerous divisions within Comverse where final area of concentration was managing Americas region (North & South); $250 million in revenue Oversaw day to day operations and guided finance teams responsible for managing their region Provided financial / margin analysis, business models, drove cost controls, staffed regional offices, implemented processes and procedures to manage day to day operational activities Achieved $7 million dollar cost savings by collaborating with other divisions for unused and available hardware ➢ Supported regional subsidiaries and interfaced with local banks, customers, accounting firms, and legal counsel within Latin America. Implemented financial controls, negotiated with country distributors, and collaborated with country counsel on various labor tax issues Collected $10M worth of outstanding accounts receivable in Latin America during a difficult economic time in the region Selected to the 2001 "Achiever's Club", Comverse's highest level of recognition, and received Comverse Sales All Star Award 2002 - 2004 Education MBA : Business Administration University of Massachusetts at Lowell -Manning School of Business , City , State , USA Bachelor of Arts : Sociology University of Massachusetts at Lowell , City , State , USA Skills Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various other systems Strategic Management - Harvard Extension | HEALTHCARE |
PHARMACEUTICAL SALES REPRESENTATIVE, WOMEN'S HEALTHCARE SPECIALIST Professional Summary Skills PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Account Management Acquisitions ADMINISTRATIVE Contracts Clientele Customer satisfaction Customer Ssatisfaction Decision making DOCUMENTATION EVENT PLANNING Inventory TEAM LEADERSHIP LEADERSHIP Director Managing Marketing plans Marketing Market Mergers Communicator Organizational skills Problem-solving PUBLIC SPEAKING Recruitment Relationship-building REPORTING Sales STAFFING Strategic Strategic planning Team player Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist Company Name – City , State Doubled membership in an environment where acquisitions and mergers by National
chain accounts directly affected potential membership recruitment. Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner. Responded to all customer inquiries thoroughly and professionally. Provided an elevated customer experience to generate a loyal clientele
Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction. Set up and explained new membership contracts. Effectively communicated with and supported sales, marketing and administrative teams
on a daily basis. Assisted in creating pre-season marketing plans to support department and divisional
Strategies. Communicated with vendors regarding backorder availability, future inventory and
special orders. Developed Account Management Program that focused on maintaining existing account
base while using referral and reference systems to attract new accounts. Organized new member marketing program including identifying potential target
accounts, developing high touch outreach plans, incentive packages, and growth
Objectives. Successfully managed acquisition of a New England Association and increased
membership by 50% within the first two years. Asked appropriate open-ended questions to discover prospects' needs and
requirements. Representative of the year 2003
Successfully launched new products and rapidly gained market share. Maintained an extensive knowledge of competitors, their offerings and their presence in
assigned territory. Serviced accounts on a regular basis to propose new products or services and maximize
revenue. Identified and qualified accounts to assess market potential. Consistently hit and exceeded quarterly sales goals. Identified and analyzed key competitors and related products. Contacted customers as soon as issues arose to immediately find resolution before the
problems escalated. Communicated regularly with territory, regional and strategic managers for daily support
and strategic planning for accounts. Successfully sold brand name products, while competing with the generic medicine. Communicated regularly with territory, regional and strategic managers for daily support
and strategic planning for accounts. Visited customer locations to determine needs, set up contracts and provide training. Education Bachelor of Arts : Business Administration And Public Relations , 1995 Heidelberg College - City , State Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist , Company Name – City , State Doubled membership in an environment where acquisitions and mergers by National
chain accounts directly affected potential membership recruitment. Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner. Responded to all customer inquiries thoroughly and professionally. Provided an elevated customer experience to generate a loyal clientele
Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction. Set up and explained new membership contracts. Effectively communicated with and supported sales, marketing and administrative teams
on a daily basis. Assisted in creating pre-season marketing plans to support department and divisional
Strategies. Communicated with vendors regarding backorder availability, future inventory and
special orders. Developed Account Management Program that focused on maintaining existing account
base while using referral and reference systems to attract new accounts. Organized new member marketing program including identifying potential target
accounts, developing high touch outreach plans, incentive packages, and growth
Objectives. Successfully managed acquisition of a New England Association and increased
membership by 50% within the first two years. Asked appropriate open-ended questions to discover prospects' needs and
requirements. Representative of the year 2003
Successfully launched new products and rapidly gained market share. Maintained an extensive knowledge of competitors, their offerings and their presence in
assigned territory. Serviced accounts on a regular basis to propose new products or services and maximize
revenue. Identified and qualified accounts to assess market potential. Consistently hit and exceeded quarterly sales goals. Identified and analyzed key competitors and related products. Contacted customers as soon as issues arose to immediately find resolution before the
problems escalated. Communicated regularly with territory, regional and strategic managers for daily support
and strategic planning for accounts. Successfully sold brand name products, while competing with the generic medicine. Communicated regularly with territory, regional and strategic managers for daily support
and strategic planning for accounts. Visited customer locations to determine needs, set up contracts and provide training. Certifications PROVEN ADMINISTRATIVE HIGHLY ORGANIZED
LEADERSHIP SUPPORT EVENT PLANNING
ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING
MINDSET RESOLUTION PROJECT STAFFING
TEAM LEADERSHIP REPORTING AND
SELF DIRECTED DOCUMENTATION
OUTBOUND CALLING PROSPECTING Skills Account Management, acquisitions, ADMINISTRATIVE, contracts, clientele, customer satisfaction, customer Ssatisfaction, decision making, DOCUMENTATION, EVENT PLANNING, inventory, TEAM LEADERSHIP, LEADERSHIP, Director, managing, marketing plans, marketing, market, mergers, communicator, organizational skills, problem-solving, PUBLIC SPEAKING, recruitment, relationship-building, REPORTING, Sales, STAFFING, strategic, strategic planning, team player Additional Information Experienced, multi-faceted business professional with ability to quickly generate
business results. Seeking a position with Abbott for the Territory Sales Position in
Tacoma,WA. Adept at attending job related conventions and managing special company events to attract
candidates. Top-notch skills in relationship-building, problem-solving and decision making.
Open and clear communicator with collaborative and hardworking style. Membership Enrollment
Director excelling at customer satisfaction and retention. Flexible and hardworking in deadline
driven environments. Energetic team player with top launch organizational skills. Intensive 3 Week training program in Radnor, PA | HEALTHCARE |
LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience Licensed United Healthcare Insurance Sales Agent Sep 2014 to Oct 2015 Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. Account Executive Sales Agent/FedEx Account Mar 2014 to Sep 2014 Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. Licensed United Healthcare Insurance Sales Agent Sep 2013 to Mar 2014 Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. Customer Service Agent Apr 2013 to Sep 2013 Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. Customer Service Task Specialist Jul 2006 to Aug 2008 Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate.
Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008)
Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate 2013 Goodwill Career Development Center － City , State Computer Office Information Systems Certificate 2001 Central Piedmont Community College － City , State High School Equivalency Diploma 2001 Central Piedmont Community College － City , State 3.75 Skills approach, banking, benefits, call center, CMS, Client, clients, customer relations, customer satisfaction, customer service, Customer Service Training, customer care, PDP, Email, fast, goal-setting, Information Systems, insurance, IVR, Lotus Notes, MA, Messaging, Microsoft Office Suite, Office, Outlook, Negotiating, negotiation, people skills, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport, requirement, sales skills, selling, sales, seminars, telephone, Time Management, Trouble Shooting | HEALTHCARE |
LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience 09/2014 to 10/2015 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. 03/2014 to 09/2014 Account Executive Sales Agent/FedEx Account Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. 09/2013 to 03/2014 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. 04/2013 to 09/2013 Customer Service Agent Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. 11/2008 to 09/2012 Online Customer Service & Sales Agent/ Web/Ivr PSR II Company Name － City , State Received more than 100+ inbound calls daily assisting personal and business customers with comprehensive website navigation, troubleshooting and account maintenance; establishing online accounts, password resets & creating user id's; clearing cookies/cache and temporary internet files. Assisted customers with merchants and online bill pay issues and problems of reconciling accounts using, Quicken and QuickBooks software, utilized multiple screens and programs daily. Educated and referred all product/ services types; loans; insurance; saving's; checking's; opened and closed accounts; issued new and replacement atm/debit cards; ordered checks; issued refunds and credits; processed cash advances. Interacted with challenging customer issues with other departments, via web chat and email, resulting in first contact resolutions and exceptional customer service. Consistently stayed up to date with company policies, guidelines and bank regulatory compliances; (BSA), USA PATRIOT Act, (OFAC), (FDIC), (TISA), (HMDA) & (CRA). 07/2006 to 08/2008 Customer Service Task Specialist Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Business Administration DeVry University Charlotte NC Business Administration 2013 Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate.
Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008)
Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate Goodwill Career Development Center － City , State 2001 Computer Office Information Systems Certificate Central Piedmont Community College － City , State 2001 High School Equivalency Diploma Central Piedmont Community College － City , State 3.75 Skill Sets Trouble Shooting, programming, aproach, banking, atm, lock box, benefits, call center, clients, customer relations, customer service training, email, goal-setting, information systems, insurance, IVR, Lotus Notes, Messaging, Microsoft Office Suite, Outlook, Ne, negotiation, navigation, people skills, policies, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport building, reconciling, sales, Time Management, Trouble Shooting, website development Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML | HEALTHCARE |
HEALTHCARE EFFECTIVENESS AND INFORMATION SET COORDINATOR (HEDIS) Summary To obtain a position which utilizes and enhances my education and work experience with the Potential for career advancement. Recognized for long hours, commitment to customers, attention to detail and follow up. Work well as a team member or independently and under pressure. Demonstrates ability to meet the needs of patrons, dependable, hardworking and punctual. Excellent basic clerical and computer skill including knowledge of Microsoft Office. Excellent interpersonal, listening and communication; both written and spoken skills. Sound ability to keep sensitive information confidential. Sound organization skills, goal- oriented, proactive, and excellent at reporting. Highlights Proficient with Healthcare Effectiveness Data and Information Set (HEDIS) Proficient with Georgia's Medical Management Information System (MMIS) Proficient with Georgia Registry of Immunization Transactions and Services (GRITS) Excellent communication skills Advanced clerical knowledge Filing and data archiving Medical billing Accomplishments Provided award winning customer service to Consumer Cellular as well as AARP Members with ordering easy to use cell phones Experience Healthcare Effectiveness and Information Set Coordinator (HEDIS) 04/2014 to Current Company Name City , State Handle inbound/outbound member calls and assist them in obtaining service, appointment scheduling, arranging transportation, and initiating reminder calls, e-mails and/ or faxes. Educate and inform members about current and past due clinical services which improves member health outcomes and increases Health Plan HEDIS rates. Conduct HEDIS provider chart request calls to support medical record capture for HEDIS supplemental data review and abstraction. Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology. Review member plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data to determine need for services using the Health Plan Proprietary Information system or Georgia Registry of Immunization Transactions and Services (GRITS). Identify and refer members to internal programs and services i.e. Case management and Disease Management, Maintain strict confidentially and compliance with Health Insurance Portability and Accountability ACT during outreach activities. Data Entry/File Clerk/ Receptionist/ Customer Service Rep 10/2013 to 01/2014 Company Name City , State Entered information from lease into the system. Pulled, Filed, and Organized Resident Lease's, in Numeric and Alphabetic order. Worked the front window and signed in assisted walk-in clients. Answered incoming calls, provided information about properties that are move-in ready, and contact leasing agents for information that assist with with more information the property, and transferred all other calls to the appropriate department. Customer Service/ Pharmacy Technician 10/2012 to 08/2013 Company Name City , State Provided customer service to patients who wanted or needed to save money on name brand prescription drugs. Activated/Deactivated Rx Discount cards for qualifying and non-qualifying patients. Assisted pharmacist and pharmacy technicians with proper steps on how to bill the Rx discount cards. Verified card benefits, provided override codes when needed and reversed paid claims upon request. Passport II Specialist 02/2012 to 09/2012 Company Name City , State Provide General Information for customers who need assistance with obtaining a U.S. Passport. Educate customers about personal account information and their minors Passport. Customer Service/ Inbound Sales Rep 01/2011 to 12/2011 Company Name City , State Provided award winning customer service to Consumer Cellular as well as AARP Members with ordering easy to use cell phones. Took bill payments as well as made payment arrangements on account balances. Customer Service/ Inbound Sales Rep 08/2010 to 01/2011 Company Name City , State Assisted with ordering large appliances over the phone for customers. Provided online assistance when needed and education about appliances. Assisted with setting up appointments for cleaning , repair and delivery. Customer Service/ Sales Rep 06/2008 to 12/2009 Company Name City , State Provided award winning customer service to Sprint/Nextel and satisfy customers on every call. Assisted customers with paying their bills as well as reading bills, sold phones and accessories, ported customers to Sprint/Nextel. Handled account modifications and all account needs. Assisted with technical support for the Peek device activated and deactivated services when needed or upon request. Debt Collector 02/2008 to 05/2008 Company Name City , State Assisted with every day transactions as instructed. Attended Owens Community College after work hours. File Clerk and Backup Receptionist 08/2007 to 10/2007 Company Name City , State Alpha and Numerical Medical Record Filing for the Claims Department. Sales Associate 05/2006 to 12/2006 Company Name City , State Performed all duties as instructed. Education H.S. Diploma 2007 Humanities and Science Institute (ICI) City , State Skills Customer service, delivery, faxes, Filing, Insurance, Microsoft Office Suite, Management Information System, reading, scheduling, technical support, technician, phones. transportation | HEALTHCARE |
DIRECTOR OF NATIONAL SALES- US. HEALTHCARE Executive Profile SALES AND BUSINESS DEVELOPMENT EXECUTIVE Successful in sales management and business development at the local, regional, and national levels. Hands-on manager with highly developed negotiation skills. Provide sound budgeting, financial, and forecasting management. Creative problem solver who drives revenue, resolves conflict, and consistently exceeds sales goals. Skill Highlights Leadership/communication skills Business operations organization Client account management Budgeting expertise Negotiations expert Employee relations Self-motivated Market research and analysis Customer-oriented Microsoft Family Products Customer CRM GPO and IDN targeting Vendor and Distributor Relations National Business Development Regional Business Development Local Business Development Forecasting C-Suite Executive Targeting Exceed Profit and Sales Goals Problem Solver Sales Management Core Accomplishments 45% Healthcare division growth in 2014 500% growth of Healthcare active business pipeline Developed, managed, supported sales budget that exceeded 20 million dollars Exceeded sales and profit goals by 40% plus in 2010, 2011, 2012, 2013, 2014 Grew Northeast Region into largest and most profitable territory in company 2012-2014 Largest territory margin increase in company 2012-2014 Took territory from 5 % under contract to 65% (highest % in company) 2012-2014 Highest new account margin in company 2013-2014 Multi-Year contest winner Professional Experience Director of National Sales- US. Healthcare March 2014 to Current Company Name － City , State Responsible for leading and overseeing all national sales functions for healthcare segment consisting of medical gases, maintenance/certification services, and durable medical equipment Develop strategies to improve customer experience while increasing sales margins within hospital, dental clinics, skilled nursing centers, medical equipment and healthcare services segments. Manage divisional budgets/P&L, forecasting, sales, supply chain management, strategic direction and business planning for national sales representatives and supply chain engineers Identify key strategic relationships with suppliers in medical equipment, medical gas supplies, maintenance and certification services, GPO and buying groups to increase margin and sales Created new healthcare sales verticals and channel sales opportunities Manage and develop regional, national, and local distributor relationships for healthcare segment Responsible for client related risk assessment, action planning, project development, and implementation Project manager of all new healthcare facility construction opportunities Developed all healthcare training and marketing material for internal and external personnel Prospect, assess, mentor, and develop all fortune 500 healthcare opportunities in Nashville and with top tier US national customers Train national sales team in all aspects of healthcare related sales material including proposals, product offerings, and consultative healthcare sales tactics Support day to day sales activities for all reps Develop reporting capabilities for customer dashboards and key performance indicators for healthcare division Developed systems, policies, and procedures for internal customer service and data entry staff. Present all major proposals to clients, negotiate pricing, review contracts, and define service expectations National Accounts Manager- Northeast Region June 2012 to March 2014 Company Name － City , State Industries serviced include hospitals, skilled nursing facilities, clinics, retail sporting goods, and industrial wholesale contractor outlets for medical/industrial/retail gases and equipment Responsible for overseeing all business development activity in northeast territory that included all customer activities, customer service, budgeting, forecasting, contract negotiation, and billing. Attained new business via campaign management, direct selling, prospect qualification, value capture analysis through consultative selling techniques Coordinated all internal company activities with external partners to deliver solutions to clients Managed and maintained relationships with key national and regional distributors Achieved highest customer service ranking within company Managed, developed, and maintained highest profit and sales territory for entire company that included top 2 industrial accounts, #1 retail account, and #1 hospital account. Maintained highest activity levels within company for meetings, proposals, and new business sold. Business Development Manager June 2006 to April 2012 Company Name － City , State Responsible for managing all aspects of engineering business development and sales for Delaware and New Jersey to medical device, pharmaceutical, industrial manufacturing, electronic manufacturing, and R&D organizations. (DuPont, Dentsply International, Siemens, W.L. Gore, Goodrich, Chrysler, General Motors, T.A. Instruments, FMC BioPolymer) Exceed weekly actively goals with 15 + meetings, 3 client lunches, 100 + daily cold calls, 100 self-generated leads Responsible for customer analysis, developing sourcing strategies, identifying screening requirements per customer, coordinating selection and compliance processes, identifying K.P.I. and initiating formal procedures for follow-up and client saturation /satisfaction Coordinate and manage all internal responsibilities for various internal departments Identify and build relationships with all key decision makers and influencers that include: Direct and Indirect Hiring Managers, Provide a consultative and results driven process to clients that is accompanied by continuous follow-up Education B.A : Marketing , 2006 Bloomsburg University － City , State Professional Training Karrass Effective Negotiating Seminar Linde Pro Sales Training Sales Performance International-Solution Sales Sales Performance Internal-Management Training Challenger Sales Training Completed Advanced Sales Training I Consultative Sales Training Situational Leadership I Behavioral Interviewing Training Advanced Lead Generation Techniques and Diversity Training | HEALTHCARE |
DIRECTOR, NEW PRODUCT RESEARCH AND R&D LIAISON, GLOBAL ORAL HEALTHCARE R&D, CONSUMER HEALTHCARE R&D Skill Highlights SKILL SET * Growth strategies/new opportunity identification and development * Scientific strategy/best practice/scientific excellence implementation * Strong technical expertise (research and product development) * Cross-functional experience: regulatory affairs, marketing, licensing, legal, clinical, etc. * Broad background in consumer healthcare (OTC's and medical devices) * Proven record of new product development (representing $1B+ sales) * Ability to conduct and interpret consumer tests and translate consumer needs to products * Strong ideation, innovation, and claims generation skills * Leadership of cross-functional, highly matrixed global teams * Extensive expertise in identification and development of high growth opportunities * Supervision of technical experts, formulators, and administrative staff of all levels * Extensive experience in open innovation, licensing and outsourcing * Comprehensive network of global opinion leaders and track record in leveraging consultants * Strong negotiation skills * World-recognized expert in oral healthcare R&D * Working relationship with FDA, Professional, Industry and Research Associations NOTEWORTHY ACCOMPLISHMENTS * Led the development of EPT, the world's first lateral diffusion (stick-based) pregnancy test * Developed the current formula for Listerine, the world's leading mouthwash * Led R&D on numerous solid, liquid, and semi-solid dosage forms on global brands including Rolaids, Benadryl, Sinutab, Lubriderm, Trident, Dentine, Aquafresh, and Sensodyne * Invented neuronal-based biosensors, a new class of biosensors * Assembled and directed one of the industry's first non-destructive analysis labs * Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device * Developed process for pipeline development for GSK's Venture Group * Identified and led R&D process for licensing Aquafresh White Strips * Created a new global platform as key growth area for GSK Consumer Healthcare * Identified and licensed early-stage medical device concept ($1B opportunity) and drove it to clinical prototype within 6 months * Led numerous multi-national due diligence teams, including technical due diligence on Block Drug acquisition Professional Experience Director, New Product Research and R&D Liaison, Global Oral Healthcare R&D, Consumer Healthcare R&D 01/2011 to Current Company Name City , State Responsibilities Include: Developing and implementing systems to drive scientific excellence world-wide Reviewing all major scientific programs globally to ensure scientific excellence Managing cross-category strategic programs Leveraging scientific programs to develop and support novel claims Coordinating scientific visualization and communication programs Aligning R&D with commercial objectives Developing and implementing metrics for scientific improvement Planning and managing scientific engagement with external experts and organizations Managing global data dissemination plans Supervising strategic publication of scientifically relevant research Developing and managing extensive networks of experts Reviewing and developing talent within R&D Responsibilities Include: Development of global growth strategies Identification and analyses of large growth platforms beyond current divisional expertise Development of technical and business cases for new opportunities Development and implementation of novel research programs to support new initiatives Rx to OTC switches Establishment of new technical and commercial networks to drive Consumer business Technical evaluations for World-Wide Business Development Due diligence for acquisitions Technical support to Marketing, Legal, and Manufacturing Liaising with FDA, CHPA, CTFA, ADA, and other agencies Management of routine and non-budgeted funding appropriations Responsibilities Include: Identification of novel technologies for global oral healthcare business Identification and evaluation of external resources for GSK Evaluation of external oral healthcare technologies Establishment of external research collaborations Establishment and maintenance of academic relationships of interest to GSK Leadership of Strategic Science Initiative for oral mineralized tissue Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators (2002 - 2006) Responsibilities Include: Supervision of Global New Product Research Group All Oral Healthcare Category R&D activities in North America Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, technicians, and administrative staff Identification, evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Associate Director/Category R&D Liaison, Oral Healthcare R&D, Consumer Healthcare R&D 01/1996 to 01/2002 Company Name City , State Responsibilities include: All oral healthcare innovation initiatives in North America Liaising between R&D and Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, and technicians Evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Scientist, Analytical Technology Group, Analytical R&D, CPR&D 01/1995 to 01/1996 Company Name City , State Responsibilities included: All investigational research relating to Oral Care (Listerine, CoolMint, etc.) Supervision of senior scientists, scientists, and technicians Generation of novel technology platforms and products Development of novel physico-chemical models and methods Evaluation of external technologies Leadership of numerous oral care items Liaison between consultants, external laboratories, and Warner-Lambert Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Responsibilities included: All investigational research pertaining to Oral Care (Listerine, Cool Mint, etc.) Supervision of scientific professionals (Ph.D.'s included) Investigational research for major brands: e.g., Zantac, Rolaids, Benadryl Generation of novel technology platforms and products Team leader of Mouthwash Technology Development Team (12 members) Product development, patent, and claims generation (e.g., FreshBurst Listerine) Support to QA (specialized investigations) Responsibilities included: Supervision of Advanced Microscopy Laboratory Development and implementation of non-standard methods Development of novel non-destructive analytical methods Development of micro analyses (qualitative and quantitative) Support to Product Development Support to QA, Manufacturing, Corporate Legal, Licensing, Parke-Davis, etc. Development and implemenation of digital imaging and data archiving system Responsibilities included: Non-destructive and microchemical analyses (qualitative and quantitative) Microscopy and image analysis methods development Wet chemicals methods development Support to Product Development Support to QA, Corporate Legal, Analytical, Licensing, Parke-Davis, etc. Research Assistant, Hawaii Biosensor Laboratory 01/1989 to 01/1990 Company Name City , State Responsibilities included: Initial installation and configuration of instrumentation in new labs Neuronal biosensor research Microdiagnostic sensor development Training of new graduate students in biosensor research Teaching Assistant, Department of Chemistry and Biochemistry 01/1986 to 01/1989 Company Name City , State Responsibilities included: Development and study of intact chemoreceptor-based biosensors Responsibilities included: Laboratory instruction for General Chemistry for majors Laboratory instruction for Instrumental Analysis Quality Control Analyst 01/1981 to 01/1984 Company Name City , State Responsibilities included: Analysis and release of finished pharmaceutical and consumer products Analysis and release of raw materials Manufacturing Investigations SPECIALIZED TRAINING * "Coaching Masterclass for Senior Leaders, Parsippany, NJ * "Leading with Impact", Penn State Executive Leadership Program, State College, PA * Marketing Leadership Training, GlaxoSmithKline, Pittsburgh, Parsippany * Advanced Polarized Light Microscopy, McCrone Research Institute, Chicago, IL * Colloidal Chemistry, University of Massachusetts, Amherst, MA * Scanning Electron Microscopy, Leica-Cambridge Co., Dearfield, IL * Influencing and Negotiation Skills, Matrix, LTD., New York, NY * Project Management, Catapult Inc., Parsippany, NJ * Information Systems Project Management, Wilhelm Assoc., Huntington, NY * Behavioral Interviewing, Behavioral Technology Inc., Memphis, TN Education Ph.D. : Analytical Chemistry 1990 UNIVERSITY OF DELAWARE City , State , US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 Ph.D., Analytical Chemistry, 1990 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Intact Chemoreceptor-based Biosensors M.S. : Analytical Chemistry 1987 UNIVERSITY OF DELAWARE City , State , US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 M.S., Analytical Chemistry, 1987 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Development and Study of Biosensors Utilizing Intact Chemoreceptor Structures B.A. : Chemistry FRANKLIN AND MARSHALL COLLEGE City , State , US FRANKLIN AND MARSHALL COLLEGE, LANCASTER, PA 17604 B.A., Chemistry (American Chemical Society Certified) Certifications Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device CTFA B.A., Chemistry (American Chemical Society Certified) Professional Affiliations Institute on Science for Global Policy (membership by invitation only) Publications Saliva Diagnostics: A new Industry" in Saliva Diagnostics, Wong, DT, ed., der-Smith, "", J. Dent. Res. 86 (Spec. Iss. A) 2097, 2007 Wiley-Blackwell, Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wil Efficacy of Marketed Dentifrices Using an In Situ Caries Model Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, Impact of Peroxide on Enamel Hardness Gambogi, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.R., Verification of Caries Inhibition by a Tartar Control Toothpaste Tanzer, J.M, Pelligrino, J., Thompson, A., Buch, R. M., A Novel Pharmacological Probe Links the Amiloride-Insensitive NaCl, KCl, and NH4Cl Chorda Tympani Taste Responses DeSimone, J., Lyall, V., Heck, G., Phan, T., Alam, R., Feldman, G., Buch, R.M., Intact Chemoreceptor-Based Biosensors: Antennular Receptrodes Biosensor Design and Application, P.R. Mathewson, J.W. Finley, Intact Chemoreceptor-Based Biosensors Barker, T.Q., Buch, R.M., Rechnitz, G.A. Neuronal Biosensors Buch, R.M., Rechnitz, G.A., Presentations Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wilder-Smith, "An Optical Approach to the Salivary Pellicle", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Saunders, FG, Bosma, ML, Buch, RM, Koller, CM, Zero, D, "Evaluation of Plaque Fluid Fluoride Retention After Dentifrice Application, 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, "Efficacy of Marketed Dentifrices Using an In Situ Caries Model", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Wetterer, S.M, Lefever, S.W., Buch, R.M., "Accelerated In vitro Stain Formation for High Throughput Screening of Actives", American Association of Dental Research, Canadian Association of Dental Research 84th General Session, Orlando, FL, March, 2006. Wetterer, S.M., Buch, R.M., Schemehorn, B.L., "Temperature Dependence of Chemical and Mechanical Activity of Traditional Dentifrices", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 83rd General Session, Baltimore, MD, March, 2005. Gamboji, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.L., "Impact of Peroxide Treatments on Enamel Hardness", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 82nd General Session, Honolulu, HI, March, 2004. Tanzer, J.M., Thompson, A., Gambogi, R.J., Buch, R.M., "In vitro Model for the Evaluation of Anticalculus Agent Efficacy", presented at the 32nd Annual Meeting and Exhibition of the American Association for Dental Research and the 27th Annual Meeting of the Canadian Association for Dental Research, San Antonio, Texas, March, 2003. Couzis, A., Buch , R.M., Fares, H.M., "Insights into the Stain Prevention Properties of Aquafresh Whitening Dentifrice", presented at the International Association for Dental Research 80th General Session, San Diego, CA, March, 2002. Schemehorn, B., Wood, G., Buch, R.M., Fares, H., "In vitro Fluoride Uptake Study of an Anti-hypersensitivity Toothpaste", presented at the International Association for Dental Research 79th General Session, Chiba, Japan, June, 2001. Tanzer, J.M., Pellegrino, J., Buch, R.M., Fares, H.M., "Inhibition of Caries in Rats by a Tartar Control Toothpaste", presented at the 30th Annual Meeting of the American Association for Dental Research and the 25th Annual Meeting of the Canadian Association for Dental Research, Chicago, Illinois, March, 2001. Barker, T.Q., Buch, R.M., Rechnitz, G.A.; "Intact Chemoreceptor-Based Biosensors", presented at the ACS 199th National Meeting, Boston, MA, April 1990. Buch, R.M., Rechnitz, G.A., "The Receptrode: A Novel Chemoreceptor-Based Biosensor Utilizing Intact Chemosensing Structures", presented at the Pittsburgh Conference, Atlanta, GA, March 1989. Buch, R.M., "Listerine Prebrush Rinse: The Plax Attack", presented at the Consumer Products R&D Expo, Morris Plains, NJ, February 1994. Additional Information Buch, Robert M., Gambogi, Robert J, Veleda, Jose L., Dissolvable Tooth Whitening Strip, 20070178055 A1, SmithKline Beecham, Corp., March 31, 2005. Buch, Robert M., Couzis, Alexander, Wetterer, Sean M., Compositions and Methods for Preventing Dental Stain, 20060223865 A1, SmithKline Beecham, Corp., March 10, 2004. Skills Healthcare, Marketing, Claims, Product Development, Transmissions, Ada, Business Development, Fda, Patent, Class, Comprehensive Large Array Data Stewardship System, Budgeting, Liaison, Project Planning, Technical Support, Associate, And Marketing, Chemistry, Qa, Metrics, Visualization, Business Cases, Cases, Due Diligence, Brand Marketing, Consumer Products, Laboratory, Training, Non-destructive, Quantitative, Coaching, Electron Microscopy, Interviewing, Leica, Long-term Disability, Ltd, Polarized Light, Polarized Light Microscopy, Project Management, Quality Control, Scanning, Scanning Electron, Biochemistry, General Chemistry, Teaching, Maintenance, Archiving, Data Archiving, Imaging, Implemenation, Instrumentation, Sensor, Sensor Development, Acta, Adme, Antimicrobial, Consumer Needs, Dental, Eds, Emc Xiv, Iss, Medical Device, Medical Devices, New Product Development, Optical, Pipeline, Progress, Prototype, Prototypes, Regulatory Affairs, Sales, San, Secretary, Storage Area Network, Translate, Vitro, Xiv, Analytical Chemistry, Biotechnology | HEALTHCARE |
VICE PRESIDENT-BUSINESS BANKING SALES MANAGER AND HEALTHCARE SPECIALTY BANKER Executive Summary Top Notch Financial Professional with diverse banking and financial services background which includes: Retail Bank Leadership, Healthcare Specialty Banking, Corporate Banking, Real Estate Title Insurance, Real Estate Lending and New Construction, Private Banking and Credit Management-Leasing. 25+ years Experience. Core Qualifications Leads Teams Naturally Strong Communicator-Written and Oral Technical Orientation Strong Accounting and Credit Underwriting Skills Builds teams with Humility Solid Collaborator to drive execution of strategy Well organized Thought Leadership Drives Engagement Develops New Business Education 2017 MBA Franciscan University － City , State Business and Virtuos Leadership Dean's List. 3.9 GPA Candidate Late 2017 June 1984 B.A : Finance Accounting/Economics Michigan State University Eli Broad College of Business Finance Accounting/Economics Dean's List December 2001 Licensed Real Estate Title Insurance Representative
State of Michigan 1985 RMA Omega Formal Credit Training 2010 Medical Group Management Association 100 hours of Healthcare Administration/Practice Management Coursework in
preparation for Certified Medical Practice Executive certificate. Professional Experience 12/2008 to Current Vice President-Business Banking Sales Manager and Healthcare Specialty Banker Company Name － City , State Current Role: Sales Manager for Business Banking/Treasury team in Detroit Michigan Retail Banking Territory of Pittsburgh, PA based Fortune 500 Regional Bank. Leadership role to guide mixed team of bankers and treasury officers toward attainment of annual sales goals within SE territory of Michigan. Drives strategy and change management. Performance oversight includes driving business development,adherence to Policy, Procedures, Risk Management, Regulatory Compliance, Training, Sales Observation Coaching, Process Execution, Credit Training, and Career Development. Requires ongoing partner /cross channel collaboration. Also responsible for advancing external center of influence relationships by providing executive level brand representation in territory. Outcome: Above goal team attainment in all major categories 2013, 2014, 2015. #1 Sales Manager in Detroit first full year in role 2012. 05/2004 to 12/2008 Vice President Business Development Officer and Residential Mortgage Manager Company Name － City , State Drove several business development areas of bank including real estate, commercial lending (including real estate development), deposit services, advertising, and fee income products. Co-developed annual strategic and marketing plans as part of management team. Asset-Liability Committee (ALCO) Member. Also responsible to originate/administer commercial loan assets. Simultaneously managed team of three residential lenders. Adhered to compliance, mortgage backed securitization and brokerage requirements for sale of residential transactions. Broad market of: doctors, attorneys, realtors, land developers, builders, select mortgage brokers and BOB commercial clients. Outcome: Trusted and highly valued member of Management Team during tenure, working close with Board of Directors. Represented Bank as Board Member to Michigan Bankers Association-Real Estate Title Joint Venture. 2x Chair of Annual Bank Charity Event
for Gleaner's Food Bank. 03/2001 to 04/2004 Real Estate Title Insurance-Senior Account Executive Company Name － City , State Licensed with State of Michigan. Agency sold to First American Title. Commissioned Senior sales role calling on new and existing real estate (residential and commercial) relationships in Livingston County market. New title policy (premium) generation, client support, problem resolution, closing agent and real estate escrow matters. Target market included realtors, builders, land developers, and commercial bankers. Sales Leader became long time professional mentor.
Outcome: Achieved Million Dollar Sales Status and "Dare to Soar" Award from management. Selected to head up newly formed "Commission Advance" division of company prior to acquisition by First American Title. Highly valued member of sales team. Skills Technically proficient with Microsoft Word, Excel, CRM sales management system, Credit Analysis/Automated Underwriting. Learns new systems quickly. Affiliations Past and Present: Washtenaw Economic Club Brighton/Howell Michigan Chambers of Commerce St. Joseph Hospital Prior Golf Committee Chair/Ball Committee Gleaner's Food Bank Livingston County Spokesperson/Event Chair St. Patrick Church Financial Chair, Mother's Club President/Instructor Livingston Association of Realtors Women's Council/Education Committe | HEALTHCARE |
HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET COORDINATOR (HEDIS) Career Focus Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations. Effective Organization and Communication Skills / Master New Concepts Quickly / Initiate Document Control and Processing Information / High Level Customer Service and Detail Oriented / Report Composing and Document Presentation / Thorough Investigation and Monitoring / Patrol and Crowd Control Access Core Qualifications Microsoft Office Suite expert People-oriented Organized Exceptional communicator Deadline-oriented Schedule management Report analysis Medical terminology Experience Healthcare Effectiveness Data and Information Set Coordinator (HEDIS) 08/2013 to Current Company Name City , State Healthcare Effectiveness Data and Information Set Coordinator (HEDIS). Educate and inform members about past due clinical services that improve member health outcomes and increase Health Plan HEDIS rates. Make outbound calls to members; providing assistance with obtaining services by assisting with appointment scheduling, arranging transportation, and conducting reminder calls and/or emails. Conduct HEDIS provider chart request calls and faxes to support medical record capture for HEDIS supplemental data review and abstraction. Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology. Review member Health Plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data to determine need for services using the Health Plan proprietary information system. Identify and refer members to internal programs and services like Case Management and Disease Management. Maintain strict confidentially and ensure compliance with Health Insurance Portability and Accountability ACT (HIPAA) during all outreach activities. Managed incoming and outgoing calls for busy medical office. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Scheduled and confirmed appointments for entire management team. Loss Prevention/Security Officer 12/2011 to 02/2013 Company Name City , State Partnered with local store management to meet strategic loss prevention objectives. Executed internal and external surveillances using state-of-the-art detection and investigation systems. Prepared data for property and damage reports, recording malfunctioning of facility equipment, and attended weekly staff meetings to discuss the damage reports. Detected and apprehend shoplifters, processing and recovering of merchandise, prepared case reports on theft details and maintained an effective relationship with local law enforcement agencies. Represented Macy's in court proceeding related to apprehensions and ensured high execution of company security measures designed to control store and shrink. Developed staff training for designated stores. Security Officer 07/2010 to 10/2011 Company Name City , State Patrolled designated areas watching for unusual conditions that create security concerns or safety hazards. Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain premise security. Investigated, prepared reports, and maintained written logs on accidents, incidents, and suspicious activities. Answered telephone calls, taking messages, and answered questions providing information during business and non-business hours. Observed departing personnel to protect against theft of company property and ensured authorized removal of property was conducted within appropriate client requirements. Account Receivables/Administrative Assistant 07/2007 to 10/2008 Company Name City , State Investigated discrepancies, issued debit memos, reviewed aging balance reports to identify past due accounts, collection calls, and month-end close activities. Accounts receivable reconciliations; utilized collection screens to quickly analyze account and met department goals by reducing delinquency and controlling losses at a considerably high margin. Fielded all calls on 12- line multi phone system, responded to email and fax inquiries, managed mail and client trafficfor the body shop, upgraded office filing system for improved efficiency in locating customer files, handled all official company correspondence, analyzed and reconciled all final billing statements to ensure the correct amount of funds were collected and applied before file closeout. Displayed excellent interpersonal skills and phone manner during interaction with insurance agents, co-workers, and the public. Calculated time cards for department employees in preparation of submitting payroll, collected and applied all funds received from various insurance companies such as State Farm, USAA, Allstate and Geico to the appropriate client auto claim accounts in a timely manner. Detention Specialist 07/2002 to 10/2005 Company Name City , State Supervised Central Control and Tower Controls in the Detention Center. Completed intake and release of detainees. Interacted with defendants, attorneys and the general public, providing them imperative information. Processed accounting functions of paperwork in the Bonding Department. Performed other duties as assigned. Answered incoming/outgoing calls on the switchboard regarding inmates' custody issues and guided them by resolving their predicaments. Probation Case Specialist 07/2000 to 12/2001 Company Name City , State Retrieved criminal records to update history with new charges and probation status on various specialty systems. Maintained statistical data concerning case processing activities for three probation officers and performed various financial transactions. Performed other duties as assigned to include handing all incoming/outgoing calls from magistrate court judges, attorneys, probation officers and the general public. Experience Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Reporting Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given. Document Organization Developed and created effective filing system to accelerate paperwork processing. Medical Records Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Education Certified Medical Office Assistant : Medical Administration 2009 Kennesaw State Continuing Education City , State , USA •Medical Office Receptionist/Support Specialist, Patient Scheduling, Medical Records/Documents, CMS 1500 Medical Billing, Medical Terminology/Basic Anatomy and Physiology, Specialized Billing/Reimbursement, Business Skill and Management, 80 hour Medical Externship at WellStar Medical Center, Certified CPR w/AED Skills Accounts receivable, Administrative Assistant, Basic Billing, CMS, excellent interpersonal skills, CPR, email, faxes, filing, law enforcement, loss prevention, Medical Billing, Medical Terminology, Microsoft Office Suite, Management Information System, payroll, safety, Scheduling staff training, switchboard | HEALTHCARE |
SENIOR ANALYST - BUSINESS INTELLIGENCE AND ANALYTICS - HEALTHCARE Summary My 9 years of experience working in Retail, Analytics, and Reporting have given me a strong understanding of both business objectives and technical capabilities. I have worked on Data Visualization, Data Analysis, Analytical Reporting, Retail Reporting, Retail Forecasting, Retail Inventory Management, and Retail Product Management, as well as capabilities consulting on broader initiatives. The knowledge I have developed through this work and my strengths in problem solving, critical thinking, and effective communication allow me to develop creative solutions to complicated problems and clearly communicate with both development teams and end users. Highlights Collaborative worker Creative problem solver Critical thinker Mentor and leader Requirements gathering User acceptance testing Experience Senior Analyst - Business Intelligence and Analytics - Healthcare 05/2013 to Current Company Name City , State Prioritize and scope a large portion (over 40%) of the new analytics requests coming through our team by engaging the clients on prioritization and keeping them updated through regular communications Led a cross functional team to review the repeatable reports being delivered to our clients resulting in a 22% reduction in the number of reports our team created on a regular basis Gathered business requirements and created use cases to support the building of a self-serve tool for our clients to access pharmacy sales data Work with clients to determine goals and requirements and help them understand what capabilities our team can provide Work with development teams to discuss goals and requirements of clients and determine a solution that will fit their needs Consult on various Healthcare initiatives (including loyalty programs, diabetic growth, and vaccination growth) to provide input on how our team can assist Mentor younger Analysts and Interns including writing and delivering performance reviews for interns Use SAS Enterprise Guide, SAS OLAP Cube Studio, SAS Information Map Studio, SAS Web Report Studio, Excel, SQL, and Tableau for data analysis, insight gathering, and report generation Analyst - Business Intelligence and Analytics - Strategic Pricing 02/2012 to 05/2013 Company Name City , State Consulted with our clients to clearly define metric calculations and aggregations that would provide the most consistent, clear view of what the online competitive landscape looks like for Target Managed communication and resources for the creation of a Strategic Pricing foundational data set in SAS using information from a third party provider Partnered with clients to develop various levels of reporting that would drive discussions with merchants and vendors on Target's current position in regards to online competitors Prioritized and scoped new analytics requests and delivered robust solutions to drive growth Merchandise Reporting Manager 05/2011 to 02/2012 Company Name City , State Worked with vendors and various areas of the company to determine where improvements could be made or efficiencies added to our current planning and reporting processes Partnered with vendors to develop software solutions that met our business needs Coordinated the testing of new planning and reporting software between various areas of the company prior to implementation to ensure it met our business needs Various tasks to assist with implementation of solutions including template creation, security setup, training, and user support Managed the Pricing and Promotions team - in charge of pricing and promotions for all ads and in store specials Oversaw Executive, Merchant, and Planning team reporting functions Merchandise Reporting Analyst 06/2009 to 05/2011 Company Name City , State Developed reports from MicroStrategy, both on the front end (GUI) and through the back end using SQL Utilized Access/SQL to query information from various databases (sales/inventory, item attribute, transactional, etc) both within Access and on the network servers Supported the Executive, Merchant, and Planning teams with reporting of key performance indicators on a weekly, monthly, quarterly, and yearly basis Developed and managed yearly planning templates utilizing macros and VBA to make the process more efficient Developed new reports/recaps for specific business needs as they arose from the Executive or Merchant teams Pulled ad hoc/special request reports for teams on information that they could not access Utilized Excel Macros and VBA to streamline current processes Recapped and analyzed performance of coupons and promotions for the Marketing team Analyzed store selling to determine proper orders to fill stock requests and meet sales demand Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat Worked with vendors to track orders and adjust when necessary reducing receipts by 6% Teamed up with stores to develop promotional purchases based on selling strengths of stores Efficiently managed inventory requests from stores ensuring key items were readily available for customers Merchandise Assistant 06/2008 to 05/2009 Company Name City , State Analyzed store selling to determine proper orders to fill stock requests and meet sales demand Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat Worked with vendors to track orders and adjust when necessary reducing receipts by 6% Teamed up with stores to develop promotional purchases based on selling strengths of stores Efficiently managed inventory requests from stores ensuring key items were readily available for customers Business Analyst/Assistant Buyer II 06/2006 to 05/2008 Company Name City , State Worked with Buyer to manage $14+ million per year business Developed plans/budgets for upcoming seasons Forecasted markdowns and receipts in season, managed markdowns and receipts to within +/- 1% Analyzed and recapped selling to determine future buys Worked with vendors to ensure product arrived on time and to negotiate terms/discounts Negotiated over $30,000 at cost in discounts for late product in 2007 fiscal year Education MBA : Strategic Management 2014 Carlson School of Management, University of Minnesota Bachelor of Science : Marketing and Advertising 2006 Carlson School of Management/School of Journalism and Mass Communication, University of Minnesota Skills Program knowledge | HEALTHCARE |
FIELD BASED NURSE CHART REVIEWER - HEALTHCARE INFORMATICS Professional Summary Seventeen years of nursing experience from multiple different facilities and hospitals: Diverse background in nursing as a Registered Nurse. Registered Nurse Manager Experience Field Based Nurse Chart Reviewer - Healthcare Informatics July 2010 to Current Company Name － City , State Founder, CEO, Director of Nursing and Business Operations Provide high quality nursing care to individual and corporate clients by integrating evidence-based practices for best nursing care. Group addresses several specialized areas of Best Nursing Practices. Services include: Electronic medical record implementation and support Workflow system analysis and redesign Behavioral Nurse Consultant Services Staffing Nurse Consultant Services, Education Nurse Consultant Services Leadership Nurse Consultant Services Quality Assurance Nurse Consultant Services Safety Consultants Healthcare Advocate Consultant Services Legal Nurse Consultant Services Servicing Managed Medicare Contracts. Services include: Oversaw the Skilled Nursing and Short-term Rehab unit. Clinical resource and coordinator for all services provided to the residents Oversaw supervisor level support staff for the nurses, and our certified nursing assistants. Provided a nursing contribution to the multi-disciplinary team meetings and family meetings. Assisted in the assessment process to develop individual care plans for patients ensuring information around all aspects of their physical, psychological, social, spiritual needs are covered. Continually evaluated the effectiveness of the care plans/dressings and medications and ensured that any required changes were carried out and communicated to all parties involved, including the patient. Services include: Developed and oversaw the MDS schedule to ensure MDS assessments were completed per Federal Regulations. Ensured all members of the Interdisciplinary Team were completing all sections of MDS accurately per Federal Regulations. Completed all necessary non-Medicare MDS assessments (Initial Admission Assessments, Quarterly, Annual, and Significant Changes). Completed re-certifications as needed for Medicare recipients. Initialized comprehensive resident care plans in accordance with MDS CAA and CAT. Participated in care planning meeting to ensure resident care is discussed and CAA assessments are completed per Federal Regulations. Continually assessed resident MDS submissions. Analyzed MDS data for case mix followed the Medicare PPS and MDS processes per state and federal guidelines. Performed submissions of MDS data to CMS utilizing the facility computer system. Reported to the facility QA committed monthly regarding audits related to MDS process. Department of Health and Human Services, Office of the Secretary, Assistant Secretary for Preparedness and Response, National Disaster Medical System - DMAT NY6 - Intermittent Employee- .RN Special Government Employee (SGE) Syracuse, NY 7/2010-6/2014 Deployable Registered Nurse, who completed all the trainings for New York State and the Federal National Disaster Medical System; we were a team that could be deployed to emergent situations and catastrophes. This team is in a constant ready state to be sent if needed. (Government team) Onsite and remote Quality Assurance chart reviews for Medicaid and Medicare projects, HEDfS, CARA, HCC, Performance Physician reviews and other Quality Assurance projects. Director of Nursing Services (Full-time) April 2010 to January 2011 Company Name － City , State Admissions screener, as well as the employee health department. Ensured qualified employees and contractors provided patient care/safety and paraprofessional services in, accordance with applicable law and regulations and accepted standards of care, as well as Interim HealthCare policies and procedures. Ensured that daily patient care and client services as well as related office activities were conducted in accordance with applicable 'law and regulation. Ensured patient care, safety and paraprofessional services were provided in accordance with acceptable standards of care and Interim HealthCare performance standards. Ensured that Interim HealthCare policies and procedures are implemented and consistently followed. I had to supervise 50 field staff oversaw 130 clients, and individually case managed 35 clients, ranging from J year of age to 102 years of age. Performed the functions for maintaining corporate compliance and also functioned as the safety supervisor for both patient and staff safety needs. I have accessed and completed reports through Quality Net, Quadra Med, and COPE. Analyzed and identified trends from adverse-event reportings, and performed root cause analysis. Held educational nursing in-services to develop and foster the staff about patient and staff safety initiatives. Assistant Director of Nursing July 2007 to January 2008 Company Name － City , State ADON between 2Nursing communities (7 North- TBI unit, and the Behavioral Care Unit). Responsibilities included, but not limited to the day-to-day running of the communities: Staffing, scheduling, supervising, and monitoring staff for the floors. Responsible for completion of staffing exception reports, payroll issues, also for maintaining attendance records. Completed the disciplinary processes toward staff. Maintained and monitored both personnel and non-personnel related costs to the floors. Oversaw clinical staff members who provided services to the residents, ensured that programs provided training and continuing education to staff were in place. Developed and reviewed policies and procedures appropriate to the needs of the units. Close contact with the staff and residents to provide quality care. Monitored unit budgets at the floor level. Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor January 2004 to July 2007 Company Name － City , State Syracuse, NY 1/2004-7/2007 Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor Provided Education Bachelor of Science : Nursing , 1999 Syracuse University Syracuse University Bachelor of Science (Nursing) 1999 Master of Science : teaching certificate, Nursing SUNY Syracuse SUNY Syracuse Master of Science (Post Master's teaching certificate completed, Nursing - completed 46 credits) Professional Affiliations membership in: American Association of Managed Care Nurses, Medicaid Provider Identification Number- 03074935, and National Provider Identification Number-1477790020 Certifications RN Registered Nurse American Association of Managed Care Nurses CAA CAT Registered Nurse Manager Registered Nurse/MDS Coordinator Skills Registered Nurse, Healthcare, Medicare, Clients, Quality Assurance, Staffing, Business Operations, Contracts, Operations, System Analysis, Workflow, Rn, Secretary, Assistant Director, Infection Control, Client Services, Root Cause Analysis, Medicaid, Audits, Cms, Content Management System, Federal Regulations, Qa, Budgets, Payroll, Scheduling, Training, Managed Care, Teaching | HEALTHCARE |
BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR Professional Overview Seasoned Licensed Clinical Social Worker dedicated to providing high quality, compassionate, and effective care in role of psychotherapist, educator, and manager. License LCS 18224 Core Qualifications Clinical acumen Multicuturally competent psychotherapist Clinical supervision Client-centered care Quality care focused Service oriented Committed to personal and professional growth Strength based management style Program development, design, training Quality review and process improvement Rapport building Contract, Criminal, Tort, Probate law familiarity Education Glendale College of Law City , State University of Southern California City , State Master of Social Work Graduated with honors California State University, Northridge City , State Bachelor of Arts : Psychology Graduated with honors, member of Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society Accomplishments Clinical Established and operated private practice for 10 years Documentation Documentation Influenced creation, design, and reporting fields of patient charting system Created, implemented system of documentation that resulted in 95% quality assurance scores for several consecutive years Quality Standardized chart documentation Developed telephonic, documentation, performance indicators ?Training Wrote training manual and organized resource material Developed curriculum, taught, and modeled desired skill/outcome Provided electronic medical record navigation and documentation training ? Marketing Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry and addiction medicine providers, law enforcement, EAP providers, community Workflow Planning Implemented new work processes which increased efficiencies and productivity Computer Skills Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile Familiar: Excel, PowerPoint, Visio Experience 07/2002 - Current Company Name - City , State Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor Clinical supervisor of 24/7/365 psychiatric crisis call center and psychiatric emergency team; interim supervisor to Utilization Management and Bed Finding departments within a large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators and performance criteria for evaluations; wrote and updated protocols, policy and procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development and re-design of electronic charting and reporting fields; organized and led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, and holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training to physicians, managers and successfully staffed the crisis line for 48 consecutive hours with no abandoned calls; developed Frequent Caller treatment plan template for coordination and continuity of care; participated and presented statistical data at regional Department Administrators and regional Southern California Quality Assurance meetings; implemented interdepartmental cross training which increased efficiencies, productivity, staff development, and morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes were completed by due dates; completed bi-monthly payroll and managed all leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded to all IT concerns; reviewed, researched, responded to all critical incidents and complaints; developed work flows that decreased time members spent in non-plan EDs with attention to high quality care and cost containment; answered crisis calls when short staffed; and, shared on-call responsibilities. 03/1998 - 07/2002 Company Name - City , State Licensed Clinical Social Worker/Care Coordinator Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals, management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment; care coordinated with the member's treatment team; trained new staff; worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that increased efficiencies, productivity, role clarity; developed documentation standards; influenced the creation and development of departmental electronic database for charting case notes. 04/1996 - 03/1998 Company Name - City , State Senior Care Network, Clinical Social Worker Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders. Completed in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist. 05/1992 - 08/1996 Company Name - City , State Behavioral Science Faculty, Family Practice Residency Program Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations in class, "Brown Bag lunches," and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on risk, substance abuse, and biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions; instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building skills, and provided after visit summarization/feedback; strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings; liaison to residents who needed psychiatric or health services; provided short/long term individual, couple, family therapy on complicated cases and provided feedback to the resident; and was a preceptor to other MSW students.. 10/1991 - 10/2001 Company Name - City , State Psychotherapist Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness, parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse. 10/1990 - 10/1991 Company Name - City , State Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy provided to contract and company employees, their families, and the community; taught series of classes on Stress Management and Memory Retention. Featured speaker at a "Drugs in the Workplace" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse. 09/1989 - 05/1990 Company Name - City , State MSW Intern Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, and difficult transitions to foster care, depression, anxiety, phobias, ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, and substance abuse/addiction; adults with parenting problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks, and chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income. 08/1987 - 08/1989 Company Name - City , State Resident Counselor Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse, prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents; designed teen pregnancy awareness program, taught life skills classes, became a lead and trained and supervised staff. Presentations 1990-1991: Taught classes in Stress Management and Memory Retention to the community, hospital employees, and EAP clients; speaker on Drugs in the Workplace for a large contracted employer. ?1992-1996: The following lectures to Family Practice residents, medical students, and/or attending physicians were conducted in class, during hospital "Brown Bag" lunch breaks, or at off-site meetings: Parenting 101 Suicide Risk Factors, Assessment, and Aftermath Psychiatric Holds and Conservatorships Eating Disorders and Treatment Options Multicultural Approaches to Healthcare My Patient is Non-Compliant... What Can I Do? The Cycle of Domestic Violence: Patient, Child, Perpetrator Effects Oh No, it's Not Him/Her Again... Managing Countertransference Malingering, Factious, Psychosomatic Disorders How to Manage Angry and Aggressive Patients Signs and Symptoms of Child Abuse, Elder/Dependent Abuse? Who, What, When, Where, and Why of Panic Attacks Normal Childhood Fears The Mental Status Exams Is it ADD, ADHD, Anxiety, Depression, Mania?.... HELP! How Do I Screen for Drinking/DrugProblems? Signs and Symptoms of Alcohol/Drug Intoxication and Withdrawal Stages of Chemical Dependency Causes and Treatment of Substance Abuse Substance Abuse: Breaking Down the Walls of Denial Alcoholics Anonymous and the 12-Steps Stress Management Death: Grief, Loss, and Depression... What's Normal? Delirium, Depression, and Dementia, What's the Difference? ? Assessments and Developmental Stages of Life Who Can Help With What? (Community Resources) Rapport, Compliance, and Lawsuits Volunteer Work Orphanages in Mexico: built and repaired homes, planted gardens, entertained children as mime, provided medical screenings, clothing and school supplies Indian reservations in Arizona and New Mexico: built and repaired homes, provided food, clothing, child care, for Navajo, Hopi, Cherokee Indians. Camp leader for children and adults with Down's syndrome, traumatic brain injuries, autism, deaf-blindness, and chronic mental illness. Assisted adults with mild to moderate intellectual disabilities find employment and closely monitored work performance. Languages Sign language | HEALTHCARE |
MEDICAL SUPPORT ASSISTANT Professional Summary Detail-oriented and disciplined team player seeking a new role in a Supervisor position. Has 15+ years of experience in Military Healthcare to include 8+ years in Management. Result-oriented personnel with specialized training and significant hands-on practical experience in a hospital setting. Proven ability to manage multiple responsibilities simultaneously, proactively resolve issues, and excel in fast-paced high-pressure settings. Key Qualifications Secret Security Clearance Clinical Management Leadership Communication Skills Operations Personnel Supervision/Training Team Building Networking Accountability Data Reporting Tracking/Analysis Critical Thinking Patient/Physician Relations Budgeting Record Maintenance Data Administration Time Management Risk Management Education and Training September 2016 Bachelor of Science : Health Care Administration Kaplan University Health Care Administration May 2015 Associate of Science : Health Science Kaplan University Health Science November 2014 Emergency Medical Technician - Basic National Registry of Emergency Medical Technician Professional Experience 07/2015 to Current Medical Support Assistant Company Name － City , State In charge of processing inpatient and outpatient specialty consults and referrals through Computerized Patient Record System (CPRS); along with processing authorizations through Fee Basis Claims System (FBCS) and scheduling Veterans through VISTA Appointment Manager. Pulls reports daily of specialty consults, sorting consults on spreadsheet to ensure proper data tracking, appointment tracking, and making follow-ups. Works closely with Non-VA Care Coordinator Nurse and Veteran Affairs staff to ensure the fast and accurate coordination of care between the facilities of VA Medical Center and Non-VA Care providers. Responsible for assisting patients, providers, and Non-VA facilities with referrals and setting up appointments. Generates authorizations for Veteran services ensuring proper ICD-10, CPT, and DRG codes are being use as well as allocating appropriate funds for services Works with CBO and Health Administration Services to perform monthly audits on authorizations to ensure correct codes, data, and funding are being used. Ensures Veterans are eligible and have opted into the Veteran's Choice-First program and uploads appropriate data information and medical documentation into Healthnet. Communicates with Veterans, family members, providers, and Non-VA facilities in a professional, courteous, tactful and helpful manner. Researches and follow-up on complaints or inquiries from providers, Non-VA facilities, and Veterans; Assists with the coordination to resolve any issue. 11/2005 to 06/2015 Healthcare Clinical Manager Company Name － City , State Supervised over 40 personnel in a medical clinic and was dependable for their training, safety, welfare, and professional development; determine personnel requirement; conduct training programs. Developed new standard operating procedures for the medical clinic and ensured all personnel were trained and qualified on all procedures, resulting in excellent care of patients. Deployed a new way of tracking and ordering medications and medical supplies, improving the effectiveness of the medical supply department. Monitored, managed, and controlled the budget for the ordering and restocking of medical supplies. Assisted with technical and administrative management of medical treatment facilities under the supervision of a Physician and/or Physician's Assistant; enforced proper processing of clinic charge documents; ensured the timeliness and accuracy of all submitted information. Coordinated the day-to-day operations of medical clinic with higher echelons of Medical Treatment Facilities; demonstrated support for clinic, divisional and medical center policies. Coordinated communication between patient and internal and external providers; addressed patients and clinicians concerns, documented patients' encounters regarding clinical issues on appropriate forms, and provided clinical and administrative information to physicians when needed. Enforce strict maintenance and accountability of 10 Field Litter Ambulances and six Medical Sets worth over $700,000. 08/2002 to 11/2005 HealthCare Specialist Team Leader Company Name － City , State Directed services, taught and trained medical technicians, and performed as a Team Leader for 6 personnel. Worked with foreign nationals to develop and maintain a field medical clinic in rural areas to provide medical assistance for those unable to obtain care. Maintained accountability and serviceability for organizational equipment including six evacuation vehicles, communication equipment. Provided Emergency medical treatment, limited primary care, force health protection and evacuation in a variety of operational and clinical settings from point of injury or illness through the levels of military healthcare. Accomplishments Basic Leadership Course, 218th Regiment (Leadership), Fort Jackson, SC * Advance Leadership Course, AC&S, Fort Sam Houston, TX * Army Field Sanitation Course, Fort Bragg, NC * Medical Terminology * First Aid Instructor * Sexual Harassment Assault Response Prevention Program and Equal Opportunity Programs. Skills administrative, Basic, budget, CPT, dependable, documentation, fast, forms, funds, ICD-10, Team Leader, medical assistance, Works, organizational, assisting patients, personnel, policies, primary care, requirement, safety, scheduling, sorting, spreadsheet, supervision, Technician, training programs, VISTA | HEALTHCARE |
TEAM LEADER/ MACHINE OPERATOR Career Overview Dedicated and focused Administrative Support Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Versatile Medial Assistant offering administrative experience in both corporate and non-profit office environments. Core Strengths Excel, Windows, Microsoft office, spreadsheet, power, Data Entry, Dos, multi office tasks, multi phone lines, BLS, PFT, injections, urinalysis, ECG, and leadership. Production Worker, Medical Assistant, Inspector, Quality Control, Customer Service, General Office, Patient Care, Phlebotomy, Team leader, Cash Handling, Call Center, Telemarketing, HI/Lo Driver. Accomplishments Patient Care Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to a number of patients in healthcare environment. Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed. Work Experience 05/2012 to 01/2015 Team Leader/ Machine Operator Company Name － City , State Earned a fast track promotion to team leader, oversaw production workloads, ensured that materials were properly loaded, coated, counted, and packaged accurately according to company procedures. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity.Calibrated or adjusted equipment to ensure quality production using tools such as calipers and micrometers, Maintained logs, lists and files and promptly completed all necessary paperwork.Inspected finished products for quality and adherence to customer specifications.Monitored and adjusted production processes or equipment for quality and productivity. 03/2004 to 08/2010 Home Healthcare Provider Company Name － City , State ADLs, exhibited compassionate care and communication with regard to issues of death and dying. Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement. 07/2008 to 04/2010 Home Healthcare Provider Company Name － City , State Completed and submitted clinical documentation in accordance with agency guidelines.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Observed and documented patient status and reported patient complaints to the case manager.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. 04/2007 to 04/2009 Medical Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Kept facility stocked with necessary supplies, equipment and instruments.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Designed electronic file systems and maintained electronic and paper files. 10/2000 to 12/2003 Administrative Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed daily office operations and maintenance of equipment. Educational Background 2014 Associate of Science : Business Management Henry Ford Community College － City , State , Wayne Office Administration coursework, coursework in Human Resource, Microsoft Office Applications, Management and Business Administration 2005 Diploma : Medical Assistant Lawton School － City , State , Oakland Coursework in Anatomy, Physiology and Health Assessments, Medical Assistant, Medical Receptionist, Medical Billing, Medical Records and Assisting minor surgery. Certifications Certificate, Lawton school, MI BLS Medical Assistant HHA Skills Customer Service, Receptionist, Retail Sales, Administrative Assistant, Correspondence, Medical Assistant, Training, Clients, sanitation, Billing, Bookkeeping, Medical Records, Std counseling, Business Management, Cash Handling, Data Entry, Dos, Excel, General Office, Mental Health, Microsoft Office, Multi Phone, Phlebotomy, Quality Control, and Telemarketing. | HEALTHCARE |
ADMINISTRATIVE ASSISTANT Summary Performance-focused leader eager to offer dynamic customer service / administrative assistance, business support, data / recordkeeping, and client relations talents toward maximizing your success within a growth-oriented role. ADMINISTRATIVE OPERATIONS * ACCOUNT MANAGEMENT * DATA / RECORDKEEPING * BILLING / INVOICES * CUSTOMER SERVICE APPOINTMENT SCHEDULING * SUPPLIES ORDERING * INVENTORY CONTROL * WORK PRIORITIZATION * BUSINESS BOOKKEEPING REGULATORY COMPLIANCE * MULTI-LINE TELEPHONE MANAGEMENT * PROCESS IMPROVEMENT * STRATEGIC ANALYSIS / PLANS Integral team player who plans, prioritizes, and completes tasks within fast-paced environments. Excellent communicator who seamlessly interfaces among executives, business peers, and customers. Solutions-focused professional who offers a quick-learning nature to succeed in diverse business areas. Ambitious self-starter who expertly handles confidential responsibilities while maintaining quality service. I am seeking a Customer Care Professional role, and am submitting my resume for your review. I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer cross-functional experience in Customer Service/ Administrative Operations, Account Management, Data / Recordkeeping, Business Bookkeeping, Billing / Invoices, Supplies Ordering, and Inventory Control, and am well-versed with Customer Service, Workflow Prioritization, Strategic Analysis / Planning, Process Improvement, and Regulatory Compliance, among other areas. To complement my background, please note that I attained a Medical Assistant Certificate from Ross Medical Education Center and am certified in CPR / BLS by the American Red Cross. Most recently, as an Customer Care / Administrative Assistant with Rollizo's Information Technology Services (RITS), I expertly performed all forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling billing and data management, and providing operational support. As this is just a sampling of my job history, please refer to my enclosed resume for additional experience. You will find me strict and self-disciplined enough to follow precisely all company policies, and to be a solutions-driven professional who can demonstrate a track record of organizing complex business initiatives, defining key priorities, and meeting targeted goals. In addition, I can plan, coordinate, and complete high-level projects within fast-paced, deadline-oriented environments while streamlining processes to increase overall productivity, efficiency, and quality of end results. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company. Personal Information I look forward to hearing from you, and thank you in advance for your careful consideration.
Sincerely,
Tina L. Gayden Skills administrative support, bookkeeping, counseling, CPR, clientele, client, clients, customer service, data entry, data management, Email, image, Internet Applications, managing, meetings, mentoring, Microsoft Office, office, quality, scheduling Additional Information I look forward to hearing from you, and thank you in advance for your careful consideration.
Sincerely,
Tina L. Gayden Experience Administrative Assistant January 2012 to January 2013 Company Name － City , State Utilized broad scope of industry knowledge and dynamic customer service and administrative support acumen toward performing forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling tense client related issues and data management, and providing operational support. Advocate / Medical Assistant January 2010 to January 2011 Company Name － City , State Strategically steered confidential patient pregnancy testing services, including objectively counseling and mentoring clients per individual needs, as well as accurately maintaining all client records and medical files. Optimized operations efficiency by performing key data entry, bookkeeping, and appointment scheduling. Home Healthcare Aide January 2007 to January 2012 Company Name － City , State Cultivated a high-quality business image with superior services by exceeding home healthcare standards, including completing errands and transporting clients to appointments, as well as performing housekeeping. Home Healthcare Aide January 2007 to January 2008 Company Name － City , State Played a vital role in performing routine housekeeping duties (e.g. washing dishes / clothes, making beds) for diverse clientele, including participating in frequent grocery shopping excursions per individual client needs. Education Medical Assistant Certificate ROSS MEDICAL EDUCATION CENTER
CPR / BLS Certification - American Red Cross
Microsoft Office * Email / Internet Applications | HEALTHCARE |
CORPORATE REGIONAL RECRUITER Summary Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Highlights Recruiting and selection techniques Proficient communicator Fluent in Spanish Practiced in HRIS technologies iCIMS Applicant Tracking software Talent assessments Hiring recommendations Experience Corporate Regional Recruiter 06/2015 to Current Company Name City , State Responsible for screening, interviewing and referring the most qualified applicants to hiring managers. Works with Talent Acquisition Specialist to effectively market open positions positively as "opportunities" while providing applicants with a realistic job preview; presents Bethesda as a premier provider of services. Establishes, cultivates and maintains ongoing relationships with management in order to understand recruitment needs and identify skills needed for vacancies. Attends departmental staff and other meetings as requested to acquire substantial knowledge about department's business objectives, goals, operations and work culture. Conducts daily calls with potential candidates to build pipeline of applicants to meet common and unique staffing needs; updates candidates on the hiring process and ensures a smooth transition post-hire. Partners with Regional HR Director, Talent Acquisition Specialist and regional management to develop and implement the regional recruitment plan. Manages established selection process to include initial interviewing to screen for basic qualifications. Collects data and statistics for use in designing recruitment plans and measuring the effectiveness of various recruitment efforts. Healthcare Recruiter 02/2014 to 06/2015 Company Name City , State Develop a measurable strategic plan for recruitment that reflects the market analysis, seasonal trends, volume of business and sales activity within a given market. Actively sources candidates using multiple sources, strategies, and methods, Performs strategic recruitment and marketing activities, including resume mining, job fairs and professional networking events. Performs prescreening and interviewing for field employees. Enters all new applicant information in the computer system. Conducts new hire process, Reviews and verifies all new hire documentation and credentials; verifies references, completes criminal background check and drug test processes. Makes hiring decisions for field employees. Fill open orders. Audit facility compliance to ensure candidates can attend facility orientations. Post job descriptions to appropriate posting sites. Attend Weekly staffing meetings. Complete weekly reports for staffing. Adhere to policies and procedures. Meets or exceeds Recruiter benchmarks. Performs other duties as assigned. National Physician Recruiter 02/2012 to 11/2014 Company Name City , State Made cold calls to develop relationships with potential providers. Contacted current providers to grow existing relationships and pursued referrals. Engaged with current and potential providers with the objective being to assess their current situation and facilitate a match between them and one of our clients. Ensured that potential candidates met quality metrics by asking qualifying questions and following up on any discrepancies. Presented qualified providers to account executives and business development representatives. Negotiated rates and expenses as required. Sourced providers via resume databases and network sites. Wrote provider agreements and exhibits as necessary. Followed up with any accepted providers while on client engagements to ensure satisfaction. Promptly escalated any and all candidate issues to the account executive or business development representative. Actively managed an ever expanding portfolio of providers. Ensured all data is inputted into the company sales force account as it occurs. Prepared to consult with account executives, business development representatives and management regarding all provider activities. National Healthcare Recruiter 08/2011 to 02/2012 Company Name City , State Sourced healthcare professionals for travel and contract assignments. Qualified candidates based on client requirements. Maintaining pipelines to passive candidates. Make 60-100 daily outbound calls and emails to potential candidates. Customer relationship development and management. Demonstrated problem solving and closing abilities. Personnel management and schedule organization for external employees. Managed correspondence between healthcare professionals and Agency. Completed profile and credentialing for candidate submittals in the absence of Recruitment Coordinator. Recruiter 07/2009 to 08/2011 Company Name City , State Developed and executed recruiting plans. Networked through industry contacts, association memberships, trade groups and employees. Coordinated and implemented college recruiting initiatives. Work with hiring managers on recruiting planning meetings. Created job descriptions. Participated in the creation of a recruiting and interviewing plan for each open position. Efficiently and effectively fill open positions. Conducted regular follow-up with managers to determine the effectiveness of recruiting plans and implementation. Developed a pool of qualified candidates in advance of need. Built networks to find qualified passive candidates. Posted openings in newspaper advertisements, with professional organizations, and in other position appropriate venues. Utilized the Internet for recruitment. Located and documented where to find ideal candidates. Aided public relations in establishing a recognizable "employer of choice" reputation for the company, both internally and externally. Communicated with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads. Created contacts within industry. Attended local professional meetings and membership development meetings. Maintained regular contact with possible future candidates. Maintain all pertinent applicant and interview data in the Human Resources Information System (HRIS). Assisted in performing reference and background checks for potential employees. Assisted in writing and forwarding rejection letters. Assisted in interviewing and selecting employee's onsite. Assisted in preparing and sending offer packages. Assisted in preparing and sending new employee orientation packages. Admissions Recruiter 12/2005 to 07/2009 Company Name City , State Recruited, trained, coached, and managed members of the admissions team. Managed lead flow and distribution. Established, monitored, and met goals for program enrollments. Worked collaboratively with all college staff and faculty. Contributed to the process and implementation of strategic planning. Kept abreast of trends that impacted recruitment efforts. Organized and conducted open house events for prospective students. Interviewed prospective students via telephone and personal interviews. processed student enrollments and maintained database system to track prospective students and enrollments. Created and managed marketing materials to recruit new students and retain current students. Education B.A : Sociology 08/1998 Portland State University City , State Sociology Languages Bilingual in Spanish Skills premier, advertisements, Agency, basic, business development, Closing, Corporate Communications, client, clients, databases, database, designing, documentation, hiring, HRIS, Human Resources, HR, letters, Director, market analysis, Marketing Strategies, marketing, Market, marketing materials, Media Relations, meetings, Works, network, networking, networks, newspaper, Personnel management, policies, Presentation Skills, problem solving, processes, public relations, quality, rapport, Recruitment, recruiting, Recruiter, Selling, Sales, Sales Planning, Spanish, staffing, statistics, strategic, strategic planning, telephone, Territory Management, unique | HEALTHCARE |
MEDICAL RECORD TECHNICIAN Professional Summary A Healthcare Administration Professional combining higher education (B.A, M.H.A.) with a history of building strong alliances and partnerships with business professionals, patients, medical personnel (physicians, nurses, allied health), families, and community members to steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance and position the healthcare operation as the provider of choice/ Electronic Medical Record and Health Information Management/. Member: American College of Healthcare Executives Builds Instant Rapport and Relationships with Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant with HIPAA/Organizational Guidelines Ambitious and Dedicated Project and Program Management] Exceptional and Creative Problem Solving Skills Built loyal business relationships with patients, colleagues, physicians, families, and allied healthcare professionals across a premier fast-paced medical/healthcare facility while administering and maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements to business/healthcare operations, mitigating costs, maximizing compliance levels, and partnering with physicians and colleagues to share best practices and meet organizational objectives. Data analysis of multiple projects within a system. Ability to work under pressure and balance many competing priorities. Maintain quality control and provided leadership oversight of patient safety. Strong knowledge of Electronic Medical Records(EMR) system. Develop project plans and identify key issues, Identifies data needs and requirements proactively along with implement project solutions that meet productivity, quality and client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, and Compliance with Organizational and HIPAA Regulations while managing patient, organizational, and healthcare information and entering, updating, and validating records. Improved the Overall Patient Experience while providing superior patient care and serving as a primary point of contact to positively impact patients, families, community referrals, and visitors. Communicated with Patients and Families, Physicians, and Colleagues in a diplomatic, caring, and empathetic manner to provide emotional support, answer questions, resolve issues concerning the administrative coordination of their care, and ensure high levels of patient satisfaction. Identified Roadblocks to Architect Innovative Performance Improvements charged with resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing the quality of patient care, boosting fiscal revenues, and maximizing compliance levels. Assigned and Prioritized Patient Care Services, Procedures, and Appointments to meet aggressive simultaneous objectives while also ensuring patients have time for rest and family visitation. Provided Administrative/Office/Accounting Support. Organized files and records, prepared invoices, agendas, and expense reports, created presentations, authored correspondence letters/memoranda, and ordered supplies. Managed, Allocated, and Forecasted Inventory Levels, monitored equipment/supplies, and scheduled maintenance/repairs to ensure uninterrupted operations and the completion of complex projects/programs within aggressive deadlines. Empowered Junior Staff Members to Meet both Individual and Team Goals by providing both training and positive and consultative leadership. Answered questions, resolved staff/operational issues, and shared best practices. Skills Work History Medical Record Technician , 10/2014
to Current Company Name – City ,
State Healthcare Information Management Processes request for release of confidential information for all purposes. Analyzes complex data for completeness and accuracy. Performs specialized and diversified clerical duties associated with medical records procedures. Adheres to internal controls and reporting structure. Collect, Analyze and report data related to the quality of health information including its adequacy completeness and accuracy. Analyzes, interprets and investigates complex documentation compliance issues. Distributes and release information in an efficient manner of time in order to improve health outcomes and quality of service Maintain Regulatory compliance such as (HIPPA) and monitors quality of releasing Health Information Ensures customer service satisfaction and builds high level of leadership for business operations. HEALTHCARE UNIT COORDINATOR , 01/2012
to 03/2014 Company Name – City ,
State UNIT 1. Voluenteer FLoor Host , 01/2010
to 01/2012 Company Name – City ,
State Demonstrated compassion, respect, leadership, expertise, and dignity while interacting with patients, families, physicians, and colleagues of diverse cultural/socio-economic backgrounds and beliefs; aggregated and organized patient data with sensitivity and confidentiality, distributed patient mail, communicated healthcare standards and organizational protocols, and resolved roadblocks. Implement quality improvement activities to increase patient satisfaction. Creates, manages and analyzes complex databases. Ensure quality and timely execution of project deliverables effectively within the organization. Establishes practices that meet or exceed customer expectations and fosters a "customer focused" environment. Maintained Accurate Documentation/Records in compliance with organizational/government guidelines. Upheld the Philosophies/Objectives of Patient Care while both participating in department process improvement activities and accelerating professional knowledge/development. Healthcare Unit Coordinator , 06/2012
to 03/2014 Company Name – City ,
State Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Reduced overhead by taking on more responsibility with creative and administrative projects. Managed executive calendar and coordinated weekly project team meetings. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company's reputation and positive image in the markets served. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Introduced, negotiated and implemented new projects to expand scope of engagement. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Identified process improvements in the day-to-day functioning of the department. Closely collaborated with management team to make necessary improvements and satisfy resident needs. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Participated in facility surveys and inspections made by authorized governmental agencies. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement. Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions. Created and maintained computerized record management systems to record and process data and generate reports. Education M.H.A.MASTERS : HEALTHCARE ADMINISTRATION ,
2014 The University of Phoenix - City ,
State HEALTHCARE ADMINISTRATION B.S : BACHELOR OF SCIENCE : BUSINESS ADMINISTRATION ,
1 2008 Dallas Baptist University - BUSINESS ADMINISTRATION Certifications CPR Certified, First Aid Certified, and Six Sigma Certified-Black and Green Belt (ExpertRating.com) Strong Analytical and Effective Communication, Excellent Verbal, Written and Interpersonal Skills, Professional Handling of exposure to confidential/Sensitive Information, Proficient in Spreadsheet, Word Processing and Presentation Software, Maintain positive and supportive attitude and demeanor Skills business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written | HEALTHCARE |
CHIEF EXECUTIVE OFFICER Summary Award-winning executive and marketing professional experienced in high-volume, multi-unit, retail and business operations in the pharmaceutical, financial services, and food and beverage industries. Demonstrated expertise in brand development, territory management, sales operations, product launches, recruiting, and business development. Skilled in utilizing technology as a tool to improve organizational efficiency. Desires a high-level marketing position in a professional corporate environment. Highlights Brand Development Project Management Relationship Management Training & Development Sales Operations Merchandising Accomplishments Increased annual sales to nearly $5.7 million through strategic marketing & sales campaigns. Launched aggressive growth plans that helped increase customer base from 0 to 15,000 customers. Created strategies to develop and expand existing customer sales, which resulted in a 200% sales growth in less than 12 months. Grew a targeted newsletter subscriber list from 0 to 6,000 members in just 12 months. Earned the Winner's Circle Award in 2008. Experience 10/2008 to Current Chief Executive Officer Company Name － City , State Developed and launched Greenie Tots ,a full-line of children's entrees, currently sold in mass retail including Whole Foods, Giant Eagle, Safeway , and independent grocery stores across the United States. Headed online/retail marketing campaigns to drive traffic and business to our online website and into our retail stores. Hired & trained all new brand ambassadors that marketed and sold the Greenie Tots brand to consumers & retail outlets. Managed production setup and distribution with the largest national natural products distributer UNFI. Developed company wide incentive performance plan which motivated staff and resulted in a 70% increase in sales. Rolled out integrated advertising campaign across multiple media channels Increased profits by 60% in one year through restructure of business line. 08/2003 to 03/2013 Healthcare Management Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Increased sales in Fort Lauderdale, FL territory by 67% reaching territory sales of $5.7 million Developed and maintained networks/partnerships with external partners such as physicians, hospitals, community advocacy groups, pharmacies, and corporate employers. Assisted District Manager with the development and leadership for district strategy for product launches, sales initiatives, and team motivational activities. Developed strategic pharmacy initiatives to foster customer relationships and positive formulary acceptance. Successfully launched Toviaz® , Lyrica®, & Exubera® by prospecting, tar. 01/2002 to 08/2002 National Healthcare Operations Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Collaborated with external partners including City of New York, Veritas, Local churches, & Media (Radio, Newspaper, &Television). Spearheaded the design, development, and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Managed outside advertising agency and directed internal focus panels to insure the logo represented the cluster 05/2001 to 08/2001 Finance Intern Company Name － City , State Maintained partnerships with external customers such as school institutions, businesses, and Bank of America customers. Developed and maintained a customer database with current, client investment positions and future investment goals. Created visual tools to assist the VP in presenting to external partners. Recruited and trained new intern hires on the Banc of America policies and procedures. 10/1999 to 12/2000 Customer Development Intern Company Name － City , State Analyzed and developed industry reports using Information Resources Inc, for the Marketing and Sales department to track current product sales against previous sales performance. Developed a database system to track the positioning and sales of the newly launched product Rick's Spiked Lemonade. Designed a tool to measure performance against competitive products in the categories of Wine Coolers, Beer, and Mixers. Developed presentations and presented to the marketing and sales VP's the areas were our products could be better positioned in the retail market and the current retail areas for growth. Education August 2003 MBA : Business Administration Florida A&M University － City , State August 2003 BS : Business Administration Florida A&M University － City , State Professional Affiliations Member, A Better Chance (Alumni) Member, National Black MBA Association Member, Southern Florida Minority Supplier Development Council Skills Microsoft Office (Excel, Power Point, and Access expertise), Internet, PC/MAC software proficiency, Microsoft Project, Information Resources Inc, Database, CUE, Quick Books | HEALTHCARE |
IMPACT Highlights Level-headed under pressure
*65 wpm
*Microsoft Office efficient
*Kind Experience Impact October 2014 to February 2015 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires. Informed customers about sales and promotions in a friendly and engaging manner. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom to ensure product availability for customers. Listened to customer needs and preferences to provide accurate advice. Maintained visually appealing and effective displays for the entire store while also keeping the showroom clean and maintained neat and orderly product displays. Retrieved alternate items and sizes on request. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Delivered excellent customer service by greeting and immediately assisting each customer. Healthcare Specialist/Combat Medic March 2013 to December 2015 Company Name － City , State Provided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Rapidly assessed whether life threatening criteria was present and took immediate action. Initiated plans of care based on patient assessments. Completed all mandatory education and training classes. Interacted with patients, families, hospital staff and the general public. Evaluated patient care procedural changes for effectiveness. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Effective decision-maker in high-pressure environments. Frequently commended for maintaining the safety, respect and dignity of residents. Provided treatment within scope of practice as defined by state law. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Patrolled areas and allowed restricted area access for authorized personnel. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Educated patients about their treatments. Instructed patients and family members on proper discharge care. Tested patients' blood glucose levels. Evaluated terrain and recorded topographical information. Crew Member February 2015 to April 2015 Company Name － City , State Greeted all customers, recorded correct orders and performed cashiering duties including organizing register supplies. Effectively handled customer complaints and special requests, assessed customer needs and responded to questions, and worked with customer to resolve issues. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Cleaned restrooms, including scrubbing sinks, toilets, counter-tops and mirrors. Uncased new merchandise. Maintained a positive working relationship with fellow staff and management. Cleaned and straightened work area. Gathered and emptied trash and replaced liners Greeted all customers, recorded correct orders and performed cashiering duties. Bagged merchandise by following standard procedures. Hostess January 2016 Company Name － City , State Assisted co-workers in serving customers Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Gave suggestions on menu items and info on menu items in regards to customer's individual taste and any allergy concerns, and thanked customers Informed patrons of establishment specialties and features Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Located items requested by customers Communicated with customers regarding orders, comments, and complaints Observed diners to anticipate any additional needs and respond to requests Provided guests with menus Removed trays and stacked dishes for return to kitchen Responded to resident or guest complaints regarding food or service Answered questions about menu selections and made recommendations when requested. Skillfully anticipated and addressed guests' service needs. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Facilitated prompt and accurate seating and service of all guests. Recorded guest comments or complaints, referring customers to managers as necessary. Education High School Diploma : May 2013 Jonesboro High School － City , State AFJROTC Drill Team Commander and Logistics Personnel
*Orchestra
*Administrative Office Aide
*Chess Club Certifications CPR Certified
*Always willing to learn something new Skills Administrative, ambulance, Basic, CPR Certified, first aid, inventory, life support, Logistics, Microsoft Office, Office, Personnel, Fast learner, sales, statistics, tables, 65 wpm | HEALTHCARE |
ADVISOR Summary Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skills High customer service standards Call center management experience Proficient in customer account software Strong problem solving ability Conflict resolution proficiency Customer Relationship Management software (CRM) Accomplishments Promoted to Call Center Manager in 2002. Experience Advisor 02/2007 to 08/2016 Company Name City , State Supervise a team of over 10 employees Make adjustments on customer accounts as needed Assist itune customers by adding or deleting services and products As an adviser I am the customer's first point of contact representing Apple Support many popular products like iPhones, iPads, MacBooks, and desktop Macs Healthcare Representative 08/2005 to 02/2007 Company Name City , State Looked up members charts to give lab results apon request. Assisted Members with appointments, referrals and tranferring to a nurse. Maintained 100% compliance with all hospital and government regulations (HIPPA). Confirmed and updated personal information every call to make sure Kaiser member accounts where up to date. Billing Specialist Supervisor 04/2001 to 08/2005 Company Name City , State Supervised 10- 15 call center employees Provided employee training as needed to my teamAssisted Comcast customers with billing inquiries and disputesImplemented employee incentives to keep up employee morale Education and Training Bachelor of Arts : Business Management 2017 University of Phoenix Business Management Rancho Cordova, Ca, USA Skills Professional, friendly, compassionate, active listener who processes the ability to Multi-task | HEALTHCARE |
PROJECT COORDINATOR Professional Summary To be part of a world class organization where I can utilize my experience and knowledge gained e*ciently and help the organization realize its goals and objectives by focusing on optimum operational management and leadership activities. Core Qualifications Medicine and Dentistry Critical Thinking Judgment and Decision Making Medical terminology Time Management Active Learning Quality Control Analysis Multitasking HIPAA E-health records, MS-o*ce and other o*ce tools Experience Project Coordinator June 2015 to December 2015 Company Name － City , State Roles and responsibilities: Maintained project assets, communications and related database(s). Maintained scheduling and event calendars. Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Review and report the project's budget and finances. Collected information and made judgments through observation, interviews, and the review of documents. Applied systematic sampling techniques to ensure the accuracy, completeness, precision, and representativeness of samples selected for surveys. Collaborated with economic development planners to decide on the implementation of proposed development policies, plans, and programs based on culturally institutionalized barriers and facilitating circumstances. Conducted participatory action research in communities and organizations to assess how work is done and to design work systems, technologies, and environments. Build and use text-based database management systems to support the analysis of detailed firsthand observational records or "field notes.". Healthcare Administrator January 2013 to December 2013 Company Name Roles and responsibilities: Established work schedules and assignments for sta*, according to workload, space and equipment availability. Conducted fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting. Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. Monitored the use of diagnostic services, inpatient beds, facilities, and sta* to ensure e*ective use of resources and assess the need for additional sta*, equipment, and services. Introduced E-Health records to the organization Developed and maintained computerized record management systems to store and process data such as personnel activities and information, and to produce reports. Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. Managed the changes in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care. Developed and implemented medical programs or health services that promote research, rehabilitation, and community health. Student Intern October 2011 to November 2012 Company Name － City , State Roles and responsibilities: Examined teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments. Completed and maintained accurate records or reports regarding the patients' histories and progress, services provided, or other required information. Advised or instructed patients regarding preventive dental care, the causes and treatment of dental problems, or oral health care services. Treated exposure of pulp by pulp capping, removal of pulp from pulp chamber, or root canal, using dental instruments. Prescribed antibiotics or other medications. Designed prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians. Fill pulp chamber and canal with endodontic materials. Evaluated dental needs to determine changes or trends in patterns of dental disease. Applied fluoride or sealants to teeth. Managed business, employing and supervising sta* and handling paperwork and insurance claims. Plan, organize, or maintain dental health programs. Participated in case conferences or sta* meetings. Education Master's : Healthcare Administration , Dec 2015 Oklahoma State University － City , State Healthcare Administration 3.79 Bachelor of Dental Surgery (BDS) : Nov 2012 SRM Dental College － City , State , India 72 Skills accounting, bridges, budgets, budget, oral, community health, conferences, Critical Thinking, data processing, database, database management, Decision Making, delivery, Dentistry, financing, financial reporting, focus, government regulations, insurance, notes, materials, Medical terminology, meetings, Multitasking, payroll, personnel, policies, progress, quality, Quality Control, rehabilitation, research, scheduling, supervising, surveys, Time Management, x-rays | HEALTHCARE |
OFFICE MANAGER/MANAGING DIRECTOR Professional Summary Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system. Skills Strong p resentation skills Accomplished leader Patient evaluation/intervention Professional bedside manner Adept at prioritizing/managing deadlines Patient-focused care Trained in pre- and post-surgical care Competent in physical assessments Minor surgery assistance awareness Work History Office Manager/Managing Director 02/2014
to Current Company Name – City ,
State Overseeing entire clinical department and ensuring physician orders are followed through as requested Overseeing all of the office staff and the daily operations of the company Day to day problem solving for all departments in the office, as well as taking problematic phone calls for all departments Hiring and training new office staff Hiring and training new doctors and physician assistants, completing all the necessary paperwork Enrolling doctors and PAs with Medicare and malpractice insurance Setting up new employees with Practice Fusion and Payroll Communicating with doctors and physician assistants on a daily basis to ensure the day is running smoothly and resolving any issues they may have Marketing to home health companies to Company payroll Quality Assurance. quality assurance 04/2013
to 02/2014 Company Name – City ,
State Liaising with patients, nurses, doctors, pharmacists and various medical personnel on a daily basis to provide the utmost service to all involved in patient care. Follow up with patients, doctors and nurses to ensure that everything was accomplished as required. Inputting patient information from the doctor's notes into the electronic medical Records. Ordering and following up with laboratory and diagnostic workup as requested by the doctor, as well as calling in medication to the pharmacy. Recruited, hired, trained and coached on average of [number] new employees per year. Established and maintained systems that safely met residents' needs. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Interpreted and communicated new or revised policies to staff. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Continually maintained and improved the company's reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Routinely collaborated with department managers to correct problems and improve services. Supervised and managed the daily activities of a clinical team consisting of [number] physicians, nurses and support staff. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Led clinical team in delivering care services that promoted optimal resident health. Volunteer 09/2011
to 05/2013 Company Name – City ,
State Interviewed patients to obtain medical information, weight and height measurements and vital signs. Documented patient information obtained from interviews. Completed clinical rotations in Geriatrics. Responsible for primary care, case management, and medication management. Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Assisted doctors with surgeries and non-invasive procedures. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Managed care for post-operative patients through discharge. Accurately recorded and reported test results according to established procedures. Healthcare 01/2009
to 01/2011 Company Name Effectively communicated with patients to convey information about procedures in a clear, concise manner. Consistently updated patient charts, performed blood work, assisted doctors in surgery, conducted patient physicals, and aided in patient therapy sessions. Loretto Hospital. Bethany Hospital. Education M.D. : 1 2011 WINDSOR UNIVERSITY SCHOOL OF MEDICINE -
City Top [Number] % of class Continuing education in [Topic] Awards School Diligence Award - 2005
Writer's Craft Award – 2005
World Issues Award - 2005 Skills charts, concise, Hiring, insurance, notes, Marketing, office, Payroll, personnel, problem solving, Quality Assurance, phone Additional Information AWARDS: School Diligence Award - 2005 Writer's Craft Award - 2005 World Issues Award - 2005 VOLUNTEER: ANN AND ROBERT H. LURIE CHILDREN'S HOSPITAL, Chicago, Illinois Formerly Children's Memorial Hospital | HEALTHCARE |
MANAGER FIELD Professional Overview Service focused and strong knowledge of healthcare management, client services, healthcare systems, management, Social Security, DFCS and various other platforms and services. Core Qualifications Microsoft Office Suite ( Excel,Word and Powerpoint) Knowledgeable in various healthcare information systems to include( Meditech, EMR, Mckesson/Stars, Artiva ,Onbase and Host). Licensed Navigator # 2984352 Affordable Care Act Certified Knowledeable in CPT Coding Knowledgeable in ICD-10 Education B.S : Sociology , June 1995 Albany State College Sociology Experience Manager Field January 2014 to January 2016 Company Name － City , State Responsible for providing high quality client focused service and leadership direction to internal and external operations. Provided smooth and efficient operations of all facets of the hospital-patient-Change Healthcare partnership. In accordance with established policy and Federal/State rules and regulations. Supervised 6 employees and provided comprehensive and detailed training needed to complete assignments. Served as Quality Assurance Specialist to ensure that each application completed was correct. Completed yearly performance Evaluations, monitored leave and punctuality for employees. Met all yearly goals at 95% for district and exceeded in some areas by 3%. Trustworthy and committed to superior customer service. Confident in interactions with individuals at all levels. Assisted with billed accounts and approval rate for revenue. Healthcare Representative January 2002 to January 2014 Company Name － City , State Interviewed clients in a hospital setting/or home visits to assist with obtaining maximum coverage for Federal( SSI/ SSA Disability) and State Medicaid benefits. Traveled to several different hospitals throughout district in order to meet client needs. Acted as an Advocate for patients and families in the capacity to Federal and State agency. Worked effectively with all hospital staff to give exemplified customer service. Adhered to company and legal standards regarding Protected Health Insurance(PHI), Personal Identifiable Information(PII) and Health Insurance Portability Accountability Act (HIPPA). Maintained and documented status of applications and clients via hospital system and Change Healthcare. Met goals as assigned by Change Healthcare yearly. Case Manager January 1996 to January 2002 Company Name － City , State Under general supervision provided the following: Determined eligibility and manageed on-going cases, intakes or renewals for eligibility programs. Processed applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines. Recorded and evaluated personal and financial data obtained from individuals. Keyed in a high volume of data using standard office hardware and software. Performed other professional responsibilities as assigned by supervisor. Exceeded/ Met all performance goals monthly as well as yearly. Skills agency, benefits, hardware, CPT Coding, client, clients, customer service, direction, financial, ICD-10, information systems, Insurance, leadership, legal, Meditech, Excel, Microsoft Office Suite, office, Powerpoint, Word, Navigator, policies, quality, Quality Assurance, SSI, supervisor, supervision | HEALTHCARE |
ACCOUNT EXECUTIVE Summary Extensive experience in healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded in exceeding targets and expectations; Earned the reputation of being the most dependable and trusted healthcare care employee Recognize for dedication and professionalism. Received praise for handling situations with a professional and positive attitude on my current job. I was given praise by my manager for my great communication skills and my willingness to be flexible with the schedule that my company currently required. Authorized to work in the US for any employer Skills Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Patient-oriented Personal and professional integrity Relationship and team building Sound decision making Staff training and development Effectively influences others Critical thinking proficiency Experience 06/2017 to Current Account Executive Company Name － City , State Generating referrals for home health by building relationships with physicians, long term care, independent and assisted living facilities and other community resources.Conduct market analysis; develop sales strategy, goals and plans.Conducting sales calls, and evaluating results and effectiveness of sales activitySupport business development activities and help establish strong relationships with new and existing referral sources. Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote our homec health services.Build and maintain client relationships. Prepare business plans and maintain target lists. Prioritize accounts in accordance with the market sales plan.Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing. Identifies, develops and maintains relationships with prospective referral sourcesActively pursues payer contracts and preferred provider networksUtilizes sales skills and product knowledge to obtain new patientsEffectively utilizes the CRM. 01/2015 to 01/2017 Director of Healthcare Strategy Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a growth of the organization in the fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Cooperated with other health related agencies and organizations in community activities. Implemented standards and methods to measure the effectiveness of agency activities. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Sourced and implemented new performance appraisal process. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Organized and led weekly personnel meetings with team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of 50 employees each shift. Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate. Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Call on physicians, hospitals, nursing facilities and other healthcare providers to promote Home Health services. I am an expert regarding the services provided by Home Health: Skilled nursing, PT, OT, and ST and other healthcare services. Act as liaison to clients to resolve problems and provide information on services and maintain positive relations. Work in partnership with other Account Executives, Executive Director and Regional Sales Manager to develop business plan and strategy for local market. Implement business plan for local market and report progress and results to Regional Sales Manager Maintain organized account information for each client, track sales data, identify key accounts and potential problems. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care and. financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance. Be the navigator and point of contact for patients. 01/2012 to 01/2015 Director of Healthcare Strategy Company Name － City , State Recruiting, consultant, and staffing for physicians, RN's, CNA's. Startup mobile diagnostic testing facility. Proficiently established business with home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors and medical groups from all specialties. Directed all aspects of daily operations, encompassing forecasting, planning market strategies, sourcing and developing leads, negotiating contracts, closing sales, and maintaining client relations. Facilitated with major projects in other territories. Trained, developed and mentored new sales representatives in selling techniques, product information, and customer service. Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing). Market for new business for our physician house calls, home health, and transitional care departments, serve as assistant to Vice President of Business development and Clinical Services, Responsible for Quality Assurance from all angels. Build solid relationships with personnel at various facilities. Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks. Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts. Responsible for the gathering of information regarding competition and have thorough understanding of Competitor in assigned area. Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes) Demonstrate a professional approach to creating value and gaining confidence in Evolution Health services from clients. Assist operations in the development of systems that encourage feedback from clients. When applicable, assist in training of new Account Executives. 01/2007 to 01/2013 Multi Doctor Health Clinic Manager Company Name － City , State Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated. Reviewed and approved time cards for processing by payroll department. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Supervising accuracy of patient's information, diagnosis's and coding, Obtain/ maintain process for referrals for all insurances to ensure accurate billing process's obtain/ maintain two computer systems with new/ updated data for the insurances, ICD9, CPT4 codes, address corrections, registration, and scheduling, etc.Train all new hire and continuing education employees. Manage multiple office tasks. Develop department process improvement goal/plans and competency skills. Responsible for attendance and staffing needs. Assist with any billing and collections duties. Second submission claims, posting of payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible for maintaining A/R MED Risk insurance, Responsible for IME'S (Independent Medical Examinations) scheduling, A/R, medical records, and working with judges, attorneys and workman's comp companies, insurance etc. Liaison between five offices, to assure accuracy and staffing needs, Participate in Corporate Compliance and TQM. 01/2003 to 01/2007 Medical Research Coordinator Company Name － City , State Triage front office duties, charted, medication refills, scheduled procedures, medication refills,. scheduled procedures, administered vital signs, finger sticks, triage front office duties, charted,. medication refills, scheduled procedures, Coumadin evaluation, assisted doctors as needed, lab. preparation, EKG'S, holter and event monitors, insurance verification and authorization. Education and Training Present Bachelors of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 2016 Associates of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 1993 High School Diploma Ferris High School － City , State Skills assisted living, business development, Business
development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health
services, Home Health, hospice, market analysis, market strategies, marketing material, market
sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs | HEALTHCARE |
CUSTOMER SERVICE REPRESENTATIVE Summary My favorite part of working is being able to interact with people. I love to provide Customer Service and provide the best experience with the company. My personal experiences have made me realize I like to make a call or a store visit more worthwhile for the customer. My purpose is make what can be a boring or tedious task to be a better experience and make a happy and loyal customer. I mainly have worked in call centers and a little experience in sales and store customer service. Highlights High customer service standards Computer skills in power point, word, autocadd, chief architect, word spreadsheet, some Excel, internet, and intranet. Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity Troubleshooting skills Proficient with Microsoft Office Suite Bilingual in Spanish Proficient in reading and writing in spanish Strong writing skills and comprehension in both English and Spanish Accomplishments Managed call flow with up to 200+ calls in queue per minute. Exceeded corporate target for customer satisfaction for 2-3 months in a row several times. Earned cash bonuses for Customer Satisfaction several times Experience Customer Service Representative Sep 2014 to Mar 2015 Company Name － City , State TMG is a call center where I attended customers with their Medicare RX plans and for Medicare Advantage Plans. Accomplished customer satisfaction with members regarding billing, advising on health and dental benefits, quoting benefits and enrollments. Customer Service Representative Oct 2013 to Sep 2014 Company Name － City , State Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Improved customer ratings. Sitel is a call center that is a third party outsourcing company that takes billing calls for USAA insurance company. My job was to answer billing inquiries for home and auto insurance. Successfully set up non payment cancellation arrangements, applied payments and resolved billing issues. Customer Service Representative Aug 2011 to May 2013 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided assistance to customers with online orders. Communicated any video rentals owed via the store portals when needed. Besides attending customers on phone, I also resolved issues to customer requests and assistance via emails sent in to company. Worked with management and corresponding departments related with complaints received from customers. Customer Service Oct 2009 to May 2010 Company Name － City , State I worked for Headway Corporate on a contract (temporary) basis at AIG/WNL where I had the opportunity to speak to clients about their retirement plans and products like 401k's and annuities. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Agent Apr 2006 to Feb 2009 Company Name － City , State Represented Nationwide as a licensed Customer Service Agent Performed quotes and changes to auto and home insurance policies. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Properly directed inbound calls in phone queues to improve call flow. Floor Sales Associate May 2004 to Oct 2005 Company Name － City , State Enhanced customer service by interacting with customers and pinpointing their search an d needs on the product they were looking for. Boosted sales by offering other choices and taking advantage of the sale for the week. Healthcare Provider Aug 1999 to Oct 2001 Company Name － City , State AHS is a company who cares for mentally and physically disabled adults. My job consisted of helping patients with their everyday activities, including transportation and med administration. Observed and documented patient status and reported patient complaints to the case manager. Planned, prepared and served meals and snacks according to prescribed diets. Healthcare Provider Jan 1999 to Aug 1999 Company Name － City , State Through Manna I cared for a mentally and physically disabled adult. I cared for only one because I was a long distance employee in El Paso, TX. Positioned client for comfort and to prevent skin pressure problems. Documented client records on daily flow sheets. Communicated to parents of client and to company. Cared for client at either parents home as well as transportation when needed. Education Associate of Arts , Interior Design 2004 Amarillo College － City , State , USA Associate of Arts , Interior Design Border Institute of Technology Amarillo College － City , State Began Associates degree here but moved to Amarillo and continued and finished education in Amarillo Interests My interests are my family and enjoying my husband and children. I love history, arts and movies. We love to travel, sight seeing and visiting other family members. Languages I am fluent, reading, writing, and speaking both English and Spanish. Skills Excellent interpersonal skills Compassionate and trustworthy Detail-oriented Time management Professional and friendly Telephone Skills Active Learning Additional Information I like to spend time with family and church family. I like to support school fund raisers and show appreciation for music and arts. | HEALTHCARE |
RECRUITER, TAX EXEMPT MARKETS Professional Summary Experienced recruitment professional driven by a passion for uncovering top talent, seeking to join a forward-thinking organization in a challenging, dynamic leadership role. Core Qualifications Cold calling Passive sourcing Full cycle recruitment Project management Relationship managment CRM and ATS systems Budget planning and management Team management Implementation of new ideas/service Salary/Pay negotiation Experience Company Name January 2015 to Current Recruiter, Tax Exempt Markets City , State Launched and implemented innovative and efficient recruitment efforts for Fortune 500 financial services firm within niche market segment, successfully managing relationships with 26 RVPs and 4 SVPs. Spearheaded new recruitment efforts within our Retirement Advisory Distribution channel, becoming 1st dedicated recruiting partner Increased new licensed financial advisor hires from 31 in 2014 to 75 in 2015, hitting 116% of goal Efficiently manage a minimal recruiting budget, averaging a cost per hire of $320 in 2015 Effectively maintain positive relationships with each divisional RVP, managing expectations on their hiring needs and forecasting for future opportunities Implement new recruitment tools, resources, and tracking systems in order to uncover passive and active candidates Member of Retirement Advisory Distribution Senior Leadership huddles, offering recruitment strategies and territories of opportunity to Executive leaders Company Name May 2011 to January 2015 Project Manager - Healthcare City , State Managed enterprise client relationships throughout high-value candidate recruitment projects, efficiently allocating human and capital resources to achieve success for client and agency. Served as face of program to client while creating, launching, and monitoring favorable sourcing strategy to maximize client's ROI Successfully utilized various recruitment and networking sources and tactics to uncover qualified talent Conducted client kick-off calls to gather critical information required to plan successful campaigns Led and managed team of Talent Strategists and Virtual Screeners Closed $400,000 in revenue in 2013, and over $600,000 in 2014 Responsible for over $150,000 in repeat revenue in 2013, and $250,000 in 2014 Collaborated with internal sales leadership as a member of the Pricing Team to forecast demand, resources required, and estimated outcome, allowing sales teams to set achievable client expectations and success metrics Utilized various recruitment methods to source qualified talent, including niche sites, association sites, resume databases, social media, and passive sourcing Winner of multiple quarter-long contests, including repeat revenue, customer satisfaction scores, and sales satisfaction scores Recognized as Project Manager of the Quarter for Q1 of 2012. Company Name January 2010 to May 2011 Senior Healthcare Recruiter City , State Created long-lasting, profitable relationships with clients while hiring and managing a healthcare staff of over 90 licensed professionals. Generated new business by prospecting hot leads, cold calls, and referrals. Led team in generating a 487% increase in annual net income in 2010 and a 600% increase in 2011 Effectively cold called and recruited an average of 30 medical professionals per day, surpassing daily quotas Conducted in-person sales calls and cold visits to major healthcare centers in Chicago and surrounding areas Successfully negotiated mutually beneficial client rates and employee wages Effectively hired and placed top 8 grossing external employees, amassing over $250,000 in sales Recruited and placed 2 medical professionals into direct hire positions, adding $16,500 to bottom line Implemented contests and events to creatively engage with clients, resulting in increased activity Ensured adherence to Joint Commission standards for compliance and credentialing in all employees and clients Selected among all Senior Recruiters in District to construct business plan to re-open Milwaukee Staffing office Top Performer at R2 Professional Recruiter training. Company Name August 2007 to January 2010 Assistant Supervisor/Head Bartender City , State Company Name July 2006 to August 2008 Key Hourly Manager City , State Education Lewis University May 2009 Bachelors of Science : Business Administration City , State Business Administration Skills agency, budget, business plan, client, clients, customer satisfaction, databases, financial, financial advisor, forecasting, hiring, Leadership, managing, market, office, enterprise, networking, Pricing, recruiting, recruitment, Recruiter, sales, sourcing strategy, Staffing | HEALTHCARE |
AIRCRAFT HYDRAULICS JOURNYMAN Summary Seeking a position as a Stocker/Receiver for Paris Walmart Super Center.
Adaptive team player with the ability to take and follow orders as well as take on other responsibilities as needed. Strongly committed to enhancing customer experience and boosting company success. Highlights Friendly professional demeanor Safety awareness Well-organized Detail oriented Adaptive hands-on learner JLG manlift operations Hands-on experience with CAM software Interpersonal, written, and verbal communication Works well independently or with team Company confidentiality Capable of heavy lifting Experience Home Health Care Provider , 07/2019 to 02/2020 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Aircraft Hydraulics Systems Journeyman , 04/2016 to 05/2019 Company Name - City , State Performed inspections, serviced systems, removed, repaired, and installed components Performed basic machine set up and operation Requisitioned new supplies and equipment Accurately completed service reports and forms Complied with work site safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations Collaborated with flight crews and other maintenance departments to ensure smooth work flow and efficient organization operations Consistently assumed additional responsibilities Home Health Care Provider , 02/2014 to 03/2016 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Radiology Support Associate , 02/2009 to 02/2011 Company Name - City , State Promptly answered multi-line phone system and greeted callers enthusiastically. Carefully relayed phone calls and messages to appropriate personnel. Kept waiting room neat and organized at all times by stacking magazines and removing trash. Retrieved and distributed medical records to patients and physicians upon request. Frequently assisted with patient transfer between departments. Adhered to strict HIPAA guidelines at all times to protect patient privacy. Environmental Services Associate , 02/2008 to 02/2009 Company Name - City , State Established and maintained clean and comfortable environments in hospital and administration buildings by vacuuming and mopping, cleaning surfaces and windows and dusting. Cleaned and prepared rooms between patients to prevent infections and cross-contamination. Removed waste and hazardous materials from premises to designated area. Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses. Kept facilities well-stocked and properly maintained for staff and guests. Examined patient rooms, staff offices, halls and lobbies to determine need for repairs and replacement of furniture or equipment. Education High School Diploma : High School General Education , 06/2006 Grant Union High School - City , State Associate of Science : Kinesiology , 05/2013 Paris Junior College - City Graduation of Aircraft Hydraulics Systems : Aircraft Hydraulics Systems 2A635 , 12/2016 Sheppard Air Force Base - City Associate of Applied Science : Mechatronics , Expected in 01/2022 Paris Junior College - City , State | HEALTHCARE |
EXECUTIVE DIRECTOR Experience EXECUTIVE DIRECTOR , 10/2017 to 09/2019 Company Name – City , State Developed strategy and led implementation of an end-to-end employer service model focused on Employer Groups and Brokers resolving and avoiding escalated issues. Fostered a culture focused on achieving high customer satisfaction and streamlined operations. Formalized and delivered new service model strategy focused on customer-centric issue resolution and increased first-touch resolution. Launched new employer service teams on advanced service model to include organizational redesign, setting of team strategic vision, and inspiring service-oriented culture within 6 months. Initiated new data reporting and analytics to drive data-driven process improvements with issue resolution timelines averaging less than 48 hrs. Achieved employer, broker, and sales & account management satisfaction to contribute to employer and broker retention. EXECUTIVE DIRECTOR , 03/2004 to 10/2017 Company Name – City , State Directed and mentored cross-functional teams focused on health plan product development process to attract and retain new members. Developed and implemented key organizational strategies and new products to empower health care members to navigate and utilize healthcare services. Steered efforts towards the creation and mobilization of multi-year national product investment portfolio achieving over $500 million in revenue driven from digital enhancements, operational improvements and new product offerings. Produced and directed $50 million market-driven product investment portfolio resulting in detailed business cases, product roadmap, product and timeline requirements. Led development of new capabilities with demonstrated revenue performance on integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications other consumer-driven organizational strategies that improved the user experience. HEALTHCARE MANAGEMENT CONSULTANT , 11/2000 to 03/2004 Company Name – City , State Rendered expertise as business transformational professional and ensured projects' successful delivery across multiple healthcare clients in various functional areas. Instrumental for the claim payment recovery, contract provider, process revamping, operational improvements, and web portal designing. Provided expertise and built solid reputation for high quality deliverables in the market while bolstered the relations with stakeholders/clients through effective project leadership. Operated as an elite communicator and continually focused on strengthening relationships with clients while provided comprehensive services and achieved organizational targets. Continuously improved, streamlined, and clarified processes to ensure timely and effective outcomes as well as setup adequate systems for internal and external operations control whereas, major clients include; WellPoint, United, Blue Shield of CA, HealthNet, and Kaiser Permanente. EXECUTIVE DIRECTOR Company Name Led user-driven design sessions to identify and implement people, process and technology improvements to improve how healthcare members better understand and use healthcare services. As Product Development leader, strategically directed the design, delivery, and administration of new Consumer Directed Health Care product platform, including product design, go-to-market strategy, and business solutions, following product development life cycle. Developed innovative Product Operations team responsible for end-to-end product administration, ranging from employer onboarding, employer retention, vendor management, and issue resolution. Gained new net membership (over 100K subscribers) and achieved improved market positioning in critical large and strategic lines of business. Spearheaded new internal consulting team and PMO responsible for the execution of the strategic initiatives portfolio resulting in accelerated speed to market and high-quality delivery in matrixed and dynamic work environment. Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning. Cultivated team culture for high performance, collaboration, and transparency earning highest employee engagement scores in department (exceeded 98% employee satisfaction). Work History EXECUTIVE DIRECTOR , 10/2017 to 09/2019 Company Name – City , State Developed strategy and led implementation of an end-to-end employer service model focused on Employer Groups and Brokers resolving and avoiding escalated issues. Fostered a culture focused on achieving high customer satisfaction and streamlined operations. Formalized and delivered new service model strategy focused on customer-centric issue resolution and increased first-touch resolution. Launched new employer service teams on advanced service model to include organizational redesign, setting of team strategic vision, and inspiring service-oriented culture within 6 months. Initiated new data reporting and analytics to drive data-driven process improvements with issue resolution timelines averaging less than 48 hrs. Achieved employer, broker, and sales & account management satisfaction to contribute to employer and broker retention. EXECUTIVE DIRECTOR , 03/2004 to 10/2017 Company Name – City , State Directed and mentored cross-functional teams focused on health plan product development process to attract and retain new members. Developed and implemented key organizational strategies and new products to empower health care members to navigate and utilize healthcare services. Steered efforts towards the creation and mobilization of multi-year national product investment portfolio achieving over $500 million in revenue driven from digital enhancements, operational improvements and new product offerings. Produced and directed $50 million market-driven product investment portfolio resulting in detailed business cases, product roadmap, product and timeline requirements. Led development of new capabilities with demonstrated revenue performance on integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications other consumer-driven organizational strategies that improved the user experience. EXECUTIVE DIRECTOR , Company Name Led user-driven design sessions to identify and implement people, process and technology improvements to improve how healthcare members better understand and use healthcare services. As Product Development leader, strategically directed the design, delivery, and administration of new Consumer Directed Health Care product platform, including product design, go-to-market strategy, and business solutions, following product development life cycle. Developed innovative Product Operations team responsible for end-to-end product administration, ranging from employer onboarding, employer retention, vendor management, and issue resolution. Gained new net membership (over 100K subscribers) and achieved improved market positioning in critical large and strategic lines of business. Spearheaded new internal consulting team and PMO responsible for the execution of the strategic initiatives portfolio resulting in accelerated speed to market and high-quality delivery in matrixed and dynamic work environment. Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning. Cultivated team culture for high performance, collaboration, and transparency earning highest employee engagement scores in department (exceeded 98% employee satisfaction). HEALTHCARE MANAGEMENT CONSULTANT , 11/2000 to 03/2004 Company Name – City , State Rendered expertise as business transformational professional and ensured projects' successful delivery across multiple healthcare clients in various functional areas. Instrumental for the claim payment recovery, contract provider, process revamping, operational improvements, and web portal designing. Provided expertise and built solid reputation for high quality deliverables in the market while bolstered the relations with stakeholders/clients through effective project leadership. Operated as an elite communicator and continually focused on strengthening relationships with clients while provided comprehensive services and achieved organizational targets. Continuously improved, streamlined, and clarified processes to ensure timely and effective outcomes as well as setup adequate systems for internal and external operations control whereas, major clients include; WellPoint, United, Blue Shield of CA, HealthNet, and Kaiser Permanente. Education Master of Science (MS) : Healthcare Administration UNIVERSITY OF CENTRAL FLORIDA - City , State Bachelor of Science (BS) : Biology UNIVERSITY OF CENTRAL FLORIDA - City , State Kaiser Permanente Executive Leadership Program KAISER PERMANETE - City , State Kaiser Permanente Strategic Leadership Program HARVARD BUSINESS SCHOOL - City , State Summary Forward-thinking Executive with proven record of accomplishment in Healthcare industry. Driven and ambitious change leader dedicated to continuous business improvement focused on enhancing revenue, streamlining business operations, and improving the user experience. Passionate about developing teams and individuals while providing mentorship and coaching. Highlights Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming and Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership Account management, Vendor management Business solutions, Vision Change Management, Web portal CA Consulting Clients Customer satisfaction Delivery Designing Edge Functional Leadership Market positioning Market strategy Market 98 Communicator Organizational Processes Product design Product Development Product Management Project leadership Quality Relationship Building Reporting Sales Strategy Strategic Strategic Planning Skills Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming and Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership, Account management, business solutions, Change Management, CA, consulting, clients, customer satisfaction, delivery, designing, edge, functional, Leadership, market positioning, market strategy, market, 98, communicator, organizational, processes, product design, Product Development, Product Management, project leadership, quality, Relationship Building, reporting, sales, Strategy, Strategic, Strategic Planning, vendor management, vision, web portal | HEALTHCARE |
SLEEP TECHNOLOGIST, RPSGT Summary Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement. Highlights Member of AHIMA Member of ILHIMA Member of HIMSS Member of HFMA More than ten years healthcare experience CPR Certified Need minimal supervision Analytical Critical EHR experience Skills Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and therapy, equipment troubleshooting. Accomplishments Interscore Relability Testing 92% average (expected 85%). Obtained my Registered Polysomnographic Technologist license in 01/2015. Graduated Valedictorian Hannibal La-Grange University in 2000. Experience Sleep Technologist, RPSGT 12/2015 to Current Company Name City , State Polysomnogram preparation and set up, diagnostic testing,. PAP and oxygen titration studies, monitoring and scoring complete patient. studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR. certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio. Neurophysiology Technician, RPSGT 01/2009 to 11/2015 Company Name City , State Performing EEG and LTM. Measuring in 10-20, patient preparation and education, monitor and note abnormalities. Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Billing patients in outpatient sleep center. Healthcare Specialist, CRT 09/2005 to 12/2008 Company Name City , State Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Education May, 2000 Hannibal La-Grange University City , State Applied Associates Degree of Science Respiratory Therapy
Graduate as Valedictorian of Respiratory Therapy Class
*Winner of John Rodgers Memorial Scholarship Bachelor of Science : Healthcare Information Management & Technology 1999
2017 University of Wisconsin City , State Healthcare Information Management & Technology Skills Billing, communication skills, CPR Certified, CPR
certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting | HEALTHCARE |
DIRECTOR, CLINICAL RESEARCH OPERATIONS & MEDICAL SCIENCE LIAISON Summary Accomplished and results-driven business development professional offers 18 years of leadership and account management experience as an integral part of fast-paced clinical and sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management solutions. Experience Company Name City , State Director, Clinical Research Operations & Medical Science Liaison 02/2013 to Current Manage 30 clinical studies with a revenue stream of $2M annually. Increase site revenue from 30k to 120K mo in first 12 months Ranked in top 1% of clinical research sites for patient enrollment in Europe and The United States for Schizophrenia, Bipolar, & Depression studies in 2013 & 2014 Increased monthly revenue by 300% by implementing aggressive strategic patient recruiting strategies to develop and expand existing southern California customer base. Recognized as top generator of patient enrollment in schizophrenic trials, exceeding goals by 200% in 2013 & 2014. Reduced organizational operating costs by 45% by streamlining patient recruitment & clinical staff processes saving company 140K in first 24 months Physician profitability grew form 17k to 300k for combined studies over 18 months, an increase of 1000% Company Name City , State Sales/Business Development Director 01/2010 to 05/2013 Provided a full range of services for accelerating businesses in the bio-pharmaceutical, medical device, and energy industries. Engaged in business planning, funding strategies, provided cost-effective, and timely solutions. Targeted new long-term business partner prospects and closed 3 deals in 24 months securing $15M in venture capital. Identified, coordinated and participated in client relationship-building activities and meetings. Cultivated relationships with key players in private banking, venture capital, and oil/petroleum sectors to create ongoing and mutually beneficial referral systems. Established critical alliance with Canadian venture capital partners within 36 month period to fund Bio-Synerg's largest energy investment projected at $80M. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. company acquired by Canadian private equity group in May 2013 Recruited by CITrials as Director, Clinical Research Operations in February 2013 Company Name City , State Senior Account Executive 01/2006 to 01/2010 Managed regions largest territory and performed full sales cycle duties, increasing annual sales by 60%.to $7M in 2009 106% of quota. Recognized as top PD sales generator within RAI chain in region. Generated highest sales volume of PD/HD capital equipment in new RAI corporate account in region in 2009 Recognized as top sales generator with Extraneal solution, increasing sales level by 124% in 2009 alone. Peak performer while achieving 100% of quota while producing $5M in annual sales in 2008 Achieved #1 position in region for high producing new corporate account 2009. Joined Bio-Synergy Partners, LLC as a Business Consultant in January 2010 Company Name City , State Account Executive 09/2003 to 12/2006 Managed all sales of Baxter's portfolio of dialysis products and services through Nephrologists, surgeons, c-suite administrators, hospital purchasing managers, and nursing administrators. Negotiated contracts & strategic pricing involving Renal capital equipment and disposables. Managed resources for educating physicians, nurses, and patients. Facilitated resources for distribution of education and technology materials. Conducted and coordinated presentations to c-suite administrators and physician groups involving patient modeling, outcomes, financial reimbursement. Provided updates and evaluations on industry trends and legislative initiatives involving Chronic Kidney Disease. Managed Baxter's largest sales territory (5 states) of dialysis centers & hospitals, and performed full sales cycle duties, increasing annual sales 2.3M an increase of 60%. Established dialyzer sales at largest University account in territory increasing overall sales 180%. Upsold add-on services to existing customers, generating incremental revenue of $400k per every 6 months. Grew customer base by 70% from 35 to 50 accounts in first 18 months. Promoted to Senior Account Executive in San Diego, CA in January 2006 Ranked in top 1% out of 65 sales representatives in the United States in Extraneal IV solution sales. Company Name City , State Financial Consultant/Sales Trainer 02/2002 to 09/2003 Delivered informational financial sales presentations to potential investors to build symbiotic client relationships. Increased monthly sales by 45% by implementing strategies to develop and expand existing customer base. Targeted new long-term business partner prospects and closed 4 new deals in 18 months in the Higher Education industry. Maintained an 85% client retention rate by suggesting strategic investment plans based on fixed income, life insurance, and equity investing report evaluations. Trained 75 financial sales representatives how to leverage lead generation tools to increase profitability and product placement within their prospective clients financial portfolio Recruited by Baxter Healthcare as an Account Executive to run UT territory Company Name City , State Senior Institutional Healthcare Representative 01/2001 to 02/2002 Products: Tikosyn,Viagra, Norvasc, Lipitor, Diflucan, Zithromax Managed a portfolio of six (6) products, which generated $3M in revenue per 12 months. Achieved 100% of quota on all product Surpassed 2001 annual sales quota by 119%. Trained territory sales representatives on Pfizer portfolio of products at district and regional meetings. Increased Government account base 72% in 12 months to 250K. Recognized as top cardiovascular sales generator in Southwest Region, increasing Tikosyn sales by $400K and exceeding quota by 207% in 2001 Recruited By World Financial Group to lead Financial Sales Team in Salt Lake City, UT Company Name City , State Institutional Healthcare Representative 03/1998 to 01/2001 Products: Trovan, Aricept, Zoloft, Diflucan, Zithromax, Celebrex Launched and grew Arthritis market from start-up to highest sales volume in Southwest region Increased sales to 1.7M in 2000 exceeding quota by 159% Produced 1.3M in sales in 1999 exceeding quota by 125% Achieved Top 10% government antifungal sales, generating 1.5M Led and coordinated the recruitment and training of new sales representatives Promoted in August 2000 to Senior Institutional Healthcare Representative due to exceptional leadership skills and exceeding institutional/territory quotas Pfizer nationwide realignment, offered the opportunity to relocate to Utah Company Name City , State Professional Healthcare Representative 09/1996 to 01/1998 Met and exceeded territory sales targets in assigned therapeutic areas by demonstrating a strong understanding of disease states. Communicated technical, scientific, product, disease management information to physicians . Products: Aricept, Glucotrol XL, Zyrtec, Cardura, Trovan, Diflucan Ranked in Top 5% among 45 new hires in the Powers Division Recognized as top sales generator, increasing sales of Aricept by 165% in 1996 alone. Expanded territory from start-up to $420K in sales by developing strategic initiatives and formulary acceptance in key accounts (e.g. Tucson Medical Center & VA) Received 2 consecutive "Exceeds Expectations" ratings on Manger reviews and promoted to Institutional Healthcare Representative Education Masters of Science : Clinical & Counseling Psychology 2012 Capella University , City , State , United States GPA: Summa Cum Laude Summa Cum Laude Bachelor of Arts : History 1994 Brigham Young University , City , State , United States Minor in English Associate V.P. Student Government Skills "Bilingual in Spanish (read, write, and speak)" | HEALTHCARE |
PROJECT MANAGER Professional Summary Accomplished Information technology professional with 20 years of experience in the software development life cycle (SDLC) with focus on application analysis and design, application development, systems testing, and systems integration. Certified as a Project Management Professional (PMP). Accustomed to managing multiple projects and priorities in fast-paced environments. Accomplished IT professional with 20 years of experience in the software development life cycle (SDLC) with focus on application analysis and design, application development, systems testing, and systems integration. Certified as a Project Management Professional (PMP). Accustomed to managing multiple projects and priorities in fast-paced environments. Professional, detail-oriented Project Manager motivated to drive projects from start to finish as part of a dynamic team. Skills Issue resolution Budgeting Team oversight Business artifacts documentation Project finance Multi-tasking Organized Project planning Microsoft Office Suite SQL and databases Data mapping Test case scenarios Quality assurance Testing plans Bug tracking Report delivery Work History Project Manager , 07/2013
to Current Company Name – City ,
State Leads and supports complex projects or programs including the planning, management, and implementation of assigned projects and/or programs within the Consumer Private Wealth Management portfolio of the Enterprise Execution Services organization. Creates and is responsible for critical project management deliverables such as the Business Case, Project Plan, Stakeholder Communications Management Plan, and Risks/Issues Log. Manages projects in accordance with the defined SunTrust PMO project governance methodologies in completing project work, resolving issues, and supporting recommendations. Leads in the assessment of potential new opportunities, analyzing opportunity at a high-level and defining approach, and works with Business managers and Executive sponsors to agree on project scope and approach. Manages project financials and project resources Analyzes variances to the project schedule, scope, and budget. Directs changes to the project scope and cost and implements the appropriate change management processes to keep the project on track. Healthcare Product Manager , 07/2009
to 05/2013 Company Name – City ,
State Evaluated the systems needs of the Healthcare business and led a team of Business Analysts through the product lifecycle of new and existing systems. Collaborated with SCRUM team using Agile Methodology to define and deliver Healthcare systems strategy and roadmap. Supported an Agile Software Development process, working in conjunction with end users / stakeholders and technical delivery team. Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, reviews (demo) and retrospectives. Led daily scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns in an Agile Scrum environment. Ensured that systems defects/enhancements were identified and tracked in JIRA, communicated to the development team, and resolved in a timely manner by prioritizing the product backlog to ensure correct sequencing and alignment with business value. Acted as the single point of contact between the business and the Healthcare development team to provide clear priorities for new feature functionality and field issues to the development team enabling efficient utilization of resources consistent with business priorities. Worked with stakeholders and product owner developing release plans Managed third-party implementations from concept development to operations. Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Managing Consultant , 08/2000
to 04/2009 Company Name – City ,
State Designed and implemented supply chain transformation solutions for clients in the industrial sector to improve overall operational efficiencies and effectiveness. Managed boarding process for new customers of a global expense reporting solution tool. Supported workload management and scheduling system change control records, analyzed requirements for hosting- specific components of the global expense reporting solution, coordinated workload management and assignment for problem records, and managed problem records to successful resolution. Reduced overall problem records by 50%. Managed transformation and migration of servers from data centers and coordinated daily tasks of customer and IBM personnel in a matrixed team environment. Maintained project status in Project Tracker, along with creating and tracking change requests for service (RFS) in Service Center to resolve issues and escalate risks to project executives. Managed off-shore test team resources in India, estimated work effort and forecasted budget for future quality assurance projects. Managed and coordinated activities for Data Governance program to gain data consistency and improve data quality and integrity throughout a bank holding company. Developed overall integrated project plan consisting of three projects led by IBM along with two other vendors, reporting project status to IBM and client executives. Technical Analyst , 06/1998
to 08/2000 Company Name – City ,
State Implemented package integration solutions for the healthcare industry. Provided the analysis, design, development, and deployment for a healthcare client/server application, HSD Diamond 950 C/S by using SQL, PL/SQL, and ORACLE. Created and executed automated test scripts using WinRunner and TestDirector to adequately test the professional and institutional claims for the software application, HSD Diamond 950 C/S. Lead efforts for unit, product, system, and regression testing of a data loader application. Configured test data for reimbursement terms of ancillary providers and executed component and assembly tests for professional/ancillary pricing configuration of healthcare claims. Education MBA : Finance ,
University of Georgia - City ,
State Finance BS : Computer Science ,
Spelman College - City ,
State Computer Science Skills Agile, Application Design, Application Development, approach, budget, Business Case, business process, C, C++, Change Management, client/server, concept development, conceptual design, Customer Relationship Management, CRM, client, clients, Data Management, Databases, database, delivery, Enterprise Application Integration, EAI, Enterprise Javabeans, EJB, expense reporting, XML, financials, functional, HTML, IBM, DB2, Java, Java Server Pages, beans, JavaScript, JDBC, MDBs, MS Access, Microsoft Office Suite, Microsoft Project, Microsoft Visio, works, migration, Enterprise, ORACLE, Developer, PL/SQL, personnel, PostgreSQL, pricing, Primavera, Product Management, Project Management, quality, quality assurance, reporting, retail, risk management, Rational Unified Process, Sales, scheduling, SCRUM, SDLC, servers, servlets, scripts, Software Development, MS SQL Server, SQL, strategy, supply chain, Systems Integration, TestDirector, Validation, Microsoft Visual Studio, Wealth Management, IBM WebSphere, WebSphere, WinRunner Certifications Project Management Professional (PMP) certified by Project Management Institute (PMI) | HEALTHCARE |
CERTIFIED PERSONAL TRAINER Professional Summary Certified Personal Trainer 4+ years of experience with formal training in business development, leadership, health and fitness. Extensive sales and customer service experience.Passionate about designing exercise and nutrition plans to maximize workout efficiency, improve fitness, boost stamina and increase overall well being. Very Goal-oriented and self-motivated with talent in motivating others and developing a foundation to meet individual client goals, And most important of all creating a warm environment in which clients of all ages can successfully achieve health and wellness goals. Core Qualifications Fitness ISSA Certified CPR and First Aid certified AED certification Weight management expert Personable and friendly Fitness programming specialist Fitness assessments Understanding of human anatomy Construction OSHA Certified NCCER Certified Permit processing Safe job site set-up Power and hand tool operation MS Office proficient Organized and detail-oriented Superb management skills Leadership Construction machinery operation Strong communication skills Detail-oriented Friendly and hardworking Experience Certified Personal Trainer February 2014 to Current Company Name － City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Participated in club promotions to recruit new members and increase club sales. Re-racked weights to maintain a neat, organized and clean club. Devised and announced new classes and distributed guest passes to market the club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Counseled clients on proper nutrition and exercise habits. Administered fitness assessments, Utility Supervisor January 2014 to December 2014 Company Name － City , State Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. Review work throughout the work process and at completion to ensure that it has been performed properly. Collaborate with workers and managers to solve work-related problems. Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution. Transmit and explain work orders to laborers Assess training needs of staff and arrange for/or provide appropriate instruction. Conduct staff meetings to relay general information or to address specific topics, such as safety. Evaluate employee performance and prepare performance appraisals. Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance. Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results. Inspect equipment for wear and for conformance to specifications and determine extent of maintenance or repairs needed. Personal Trainer April 2012 to November 2013 Company Name － City , State Instruct participants in maintaining exertion levels to maximize benefits from exercise routines. Offer alternatives during classes to accommodate different levels of fitness. Plan routines and choose different movements for each set of muscles, depending on participants capabilities and limitations. Evaluate each individuals abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Monitor participants progress and adapt programs as needed. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Provide students with information and resources regarding nutrition, weight control, and lifestyle issues Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured Plan physical education programs to promote development of participants physical attributes and social skills. Teach individual and team sports to participants through instruction and demonstration, utilizing knowledge of sports techniques and of participant's physical capabilities. Organize, lead, and referee indoor and outdoor games such as volleyball, baseball, and basketball. Conduct therapeutic, recreational, or athletic activities. Home Healthcare Provider April 2011 to November 2012 Company Name － City , State Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Provided on-call care at all times of day and night. Provided quality nursing care in accordance with resident care policies and procedures. Utilized strong assessment skills to determine necessary patient care. Tested patients' blood glucose levels. Evaluated health education needs of patients and provided necessary training and instruction. Processed monthly reports for department performance. Educated patients about their treatments. Cleaned and sterilized instruments and disposed of contaminated supplies. Education High School Diploma : 2011 Angleton High School － City , State , United States Qualified for State Choir solo ensemble Overall improvement award Played in Life as A Techie Played as Mushnik in The Little Shop of Horrors Nursing Alvin Community College － City , State , United States Skills Can lift up to 100 lbs. Knowledgeable computer skills in Microsoft word and Power Point Music Production Film/Act/Direct | HEALTHCARE |
REGISTERED NURSE Professional Summary To provide safe, efficient, and quality care to patients and their families while adhering to policies and procedures. Licenses Completed coursework in Anatomy and Physiology, Anatomy Lab, English Composition, Cardiopulmonary Resuscitation, Microbiology and Microbiology Lab, and Medical Terminology Skill Highlights Microsoft Office, Word, Excel, PowerPoint, and Outlook Professional Experience 06/2016 Registered Nurse Company Name － City , State Self-motivated leader with over 8 years of experience in emergency medicine and health care. Self-starter who is able to maneuver through tasks and make sure the job is done in a timely and proficient manner. Trainer and teacher who can effectively break down tasks so they can be understood and executed without flaws. Facilitator of group projects to help others understand the objective and how to produce an effective outcome of the job being presented. Creative mindset that can present an outcome in more than one way with many options being available. Able to communicate with other team members from diverse backgrounds and incorporate the needs of every individual to create a positive atmosphere. Able to recognize abnormalities and report them in a timely and efficient manner. Flexible by being able to quickly adapt to change at the last minute and complete the project without delays. Mentored those in the health care field to understand the emergency medical system and reporting standards, while having the knowledge to formulate and present reports to the next echelon of care. Knowledgeable of regulatory requirements in order to adhere to healthcare standards and protocols. Completion of over 120 clinical hours of Medical Surgical, Pediatric, and Psychiatric health services. 11/2010 to 05/2013 Medical Technician/ Healthcare Specialist Company Name － City , State Supervisor: SSG Stover, Kenneth, Weekly Hrs. Worked: 60. HEALTH CARE STATISTICS / REPORTING: Extracted medical statistical reports from Composite Health Care System (CHCS) and Armed Forces health Longitudinal Technology Application (ALTHA) a Department of Defense (DOD) health information system. Tracked acute, routine, and wellness appointments to include, but not limited orthopedic injuries, colds, immunizations and physical exams, medical leave of absences and hospitalizations, on a weekly basis. Created visual aids such as charts and graphs using Microsoft PowerPoint for meeting presentations. Presented statistical information regarding to medical appointments, illnesses and injuries in weekly medical staff meetings to the hospital Medical Surgeon. Communicated with the clinical staff and the Medical Officer in charge to address any reporting discrepancies. TRAINING: Trained 2 Medical Technicians in medical administration and health care statistical reporting. Conducted hands-on training, demonstrated the functionality of DOD health information systems. Monitored the work performance of the Medical Technicians. Provided both verbal and written feedback, provided training resources for performance and professional development, on a quarterly basis. COLLABORATION: Attended weekly medical in-service training to discuss various health topics. Presented information monthly in weekly in-service to discuss medical and public health related trends and issues. Mentored other Medics in medical training exercises on a monthly basis. Provided guidance to Medical Technicians while performing medical continuous education units (CEU)s or patient care refresher training such as first responder protocol, triage care and other levels of medical care. 08/2008 to 11/2010 Medical Technician Company Name City, State, Supervisor: SSG Ellis, Courtney, Weekly Hrs. Worked: 60 Extracted physician orders from a hospital database such as the Composite Health Care System (CHCS). Confirmed physician orders before administering immunizations. Identified patients by utilizing proper identification cards, verified patient demographics prior to performing ordered test. Obtained procedural consent forms. Maintained and secured patient information in accordance to Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA) practices. IMMUNIZATIONS: Provided a safe and comfortable experience for patients. Prepared patients for the administration of immunizations through subcutaneous and intramuscular routes. Administered immunizations and updated the records of immunizations within health information systems. Adhered to and practiced Occupational Safety and Health Administration (OSHA) guidelines; wore personal protective equipment (PPE), no recapping of needles, disposed of syringes in designated sharp containers. 01/2006 to 08/2008 Medical Technician Company Name City, State, Supervisor: SFC Goines., Weekly Hrs. Worked: 60. 08/2013-12/2015 , Student, ASN, Nursing, Columbus Technical College, Columbus, GA, GPA: 3.20. Studied the theoretical and practical aspects of coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members. Obtained the knowledge of medical terminology to better understand the proper terms in reference to human anatomy and basic patient care skills including communication, patient safety and medical asepsis and abilities to provide proper resuscitation skills to infants and adults. Delivered presentations utilizing Microsoft Word, Power Point and Excel. Conducted research utilizing EBSCO Host, LexisNexis, ERIC and other academic research databases. Reviewed descriptive and statistical reports and documents. Interpreted data and ensured that the data utilized to compile academic reports were authentic, correct and consistent. Wrote annotated bibliographies, abstracts, literature reviews and argumentative papers required per the professor's syllabi. Mentored fellow classmates regarding academic coursework. Collaborated and communicated with students on projects, study groups and academic research. Education and Training Diploma May 2004 HS : General Studies Bainbridge High School － City , State General Studies December2015 A.S : Nursing Columbus Technical College BSN. South University － City , State Nursing Skills academic, acute care, Anatomy, Armed Forces, basic, charts, oral, databases, database, emergency medicine, emotional support, English, forms, graphs, IMMUNIZATIONS, information systems, Insurance, Medical Terminology, meetings, Excel, Microsoft Office, Outlook, Microsoft PowerPoint, PowerPoint, Power Point, Word, Microsoft Word, next, Nursing, Occupational Safety, patient care, coordinating patient care, patient safety, Physiology, policies, presentations, protocols, public health, reporting, research, Resuscitation, safety, Self-motivated, Self-starter, STATISTICS, Supervisor, Surgeon, teacher, Trainer, triage, written, Composition Additional Information AWARDS
ARMY COMMENDATION MEDAL WITH VALOR, ARMY COMMENDATION MEDAL (4TH AWARD), ARMY ACHIEVEMENT MEDAL, ARMY GOOD CONDUCT MEDAL (2ND AWARD), NATIONAL DEFENSE SERVICE MEDAL, GLOBAL WAR ON TERRORISM SERVICE MEDAL, IRAQI CAMPAIGN MEDAL WITH CAMPAIGN STAR, NONCOMMISSIONED OFFICER PROFESSIONAL DEVELOPMENT RIBBON, ARMY SERVICE RIBBON, OVERSEAS SERVICE RIBBON, COMBAT MEDICAL BADGE | HEALTHCARE |
BUSINESS OFFICE MANAGER Professional Summary To obtain a full time position in Healthcare Environment where my 16 years of experience in the area of healthcare field, Customer Relations, Claims, Coding, Billing, Human Resources and Employee Management will be an asset. Licenses Bachelor's of Science in Health Administration , Certified Medical Billing Specialist Health Information Management Certificate Certificate in Electronic Medical Records Medical Office Admin Certificate Skill Highlights Microsoft Word and Excell, Medisoft Billing Software, CAD, ARCommand -Billing Software Medicare/Medical and all other Insurance/Private Billing. Advanced knowledge in HMO and Managed Care, Computer literate, quick and easy learning skills, Able to work under pressure. Excellent Organization Skills, Team Leader.
High Typing Skills minimum of 70 + wpm.. Excellent Communication, Spelling, and Writing Skills High skills in business management and knowledge of supervising employees. Maintains strict confidentiality Knowledge of HMOs, Medicare and Medi-Cal Extensive anatomy/physiology knowledge Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Neurology billing expertise Certified coding instructor CPT and HCPCS coding Internal medicine billing HIPAA compliance Medical billing software Strong planning skills Strong work ethic Team player with positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience January 2009 to Current Company Name City , State Business Office Manager Employee Management New hire training Hiring/ Termination Verbal and Written Notices Writing and implementing department Policies Management of Employee task assignments/follow-ups Customer Service for Patient Accounts Management Medicare and Medi-Cal, Insurance Appeals and Grevences Hearings with the State and Federal Judge CMS Updates and guidelines/trainings Setting individual employee Goas/Achieving Overseeing Patient Accounts to control Accounts Receivables Managing and overseeing Medical Records/Archived records to keep compliance CPT, HCPCS Coding Keeping employees updated on HIPPA Compliance Providing ongoing training and continuing education to my department employees Overseeing Accounts Receivables Working with Law Offices on Subpoena Requests Maintaining department accuracy and cash flow of the company January 2008 to January 2010 Company Name City , State Healthcare Administrator Working closely with the President and the Vice President City and County Licenses, Applications, Updates of Ambulance Vehicles adding/removing. EMT background check, DMV pull notice requests Making sure Employee files are updated with licesnses and necessary documents at all times Managing the Business Office, Medical Records Accounts Billable/Receivables Medicare/Insurance EOB's Contracts and Proposals Writing Company policies Updating the staff on HIPAA compliance Checking EMT paperwork to make sure they comply with the law Follow up with Dispatcher on calls Checking Dr's Orders for ambulance transportation of Dialysis Patients to make sure they qualify for the service. January 2000 to January 2008 Company Name City , State Business Office Supervisor Supervise the staff of Billing Department Bookkeeping Making sure everything is done by deadlines Follow up with staff to check completeness of their tasks Medicare, Medi-Cal, All Major Insurance Billing Making Contracts with all Major Insurance Companies EOB, Data Entry, Accounts Billable-Receiveable Medicare, Medicaid, Insurance Re-Bills/F/u Handled all the billing for 5yrs of two companies by myself Coding CPT and ICD-9 HCPCS Attending Medicare/Medi-Cal workshops and Updating of the Billing System. Writing Letters for Doctor's regarding patient's Medical Necessity to use Transportation/Ambulance Services Filling out Justification Forms w/medical necessity for Doctor's to sign for our dialysis patients and other non emergency calls. Making Justifications Forms for Medical Necessity on Excell Excellent knowledge in Word, Excell, ARCommand, TIS, Medisoft and other Billing softwares Overall Supervision of Ambulance Billig Department. Education and Training 6/13/2009 University of Phoenix City , State Bachelor of Scianence : Health Administration Health Administration 2005 LA Valley College City , State AA Degree : Program Chemestry Program Chemestry 1999 Concord College Certificate-Diploma Colorado
*Medical Claims and Billing Specialist Ulysses S. Grant High School City , State High School Diploma 1993 ANC Computer School State , Armenia Certificate Computer High Educational Establishment
*Microsoft Word, Excell, MS DOS Professional Affiliations 2006-2007 Honored Member of Cambridge of Who's Who Languages Armenian, Russian, English, Spanish. Skills Accounts Receivables, Ambulance, Billing, Billing System, Bookkeeping, business management, CAD, CMS, Excellent Communication, Contracts, CPT, Customer Service, Data Entry, Dialysis, English, Filling, Forms, Hiring, ICD-9, Insurance, law, Letters, Employee Management, Managing, Medical Coding, Medisoft, Excell, Office, Word, Microsoft Word, MS DOS, Organization Skills, Policies, Coding, Proposals, Speaking, quick, Reading, Russian, Spanish, supervising, Supervision, Team player, Transportation, Typing Skills, workshops, Written Additional Information AWARDS/RECOGNITIONS AND CERTIFICATES 1999 Science Fair- Honorable Mention 2000 Bronze Medal Recipient 2000 Community Centers, Inc. - On Job Training/Administrative Assistant 2001 Community Centers, Inc. - WIA Participation 2001 Certificate of Continuing Education in Management Skills 2004 Dean's List-LAVC 2005 Certificate of Completion Medical Services eTar Training by DHS 2006-2007 National Dean's List | HEALTHCARE |
ENUMERATOR Summary Recent graduate with BA in Business Administration looking to obtain a position as an Administrative Assistant in which my organizational abilities can be fully utilized. Hard working and goal-oriented professional with four years of experience seeking a to achieve career growth where I will get an opportunity to utilize my skills and abilities in handling the clerical and administrative support work, and activities. Highlights Time Management SAP and SRM Cash Request / Cash handling Check Request Purchase Orders Microsoft Office: Word, Excel, PowerPoint, Outlook. Data Entry Filing and Maintaining Records Account receivable and Payment posting Timekeeping Calendar Maintains Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Experience 04/2016 to Current Enumerator Company Name - City , State Collect demographic, economic and housing data on behalf of the U.S. Census Bureau. Responsible for canvassing neighborhoods, then documenting and reporting the information. Conducts surveys about the U.S. population, economy, governments and communities. Responsible for verifying household addresses and ensuring that all maps and address lists are correct. All collected census information, as well as documentation of hours, miles and expenses encountered Assist residents by reading forms and answering questions about the census. 10/2015 to 03/2016 Healthcare Advocate Company Name - City , State Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient Owned problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Provide education and status on previously submitted pre-authorizations or pre-determination requests Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. 02/2013 to 10/2015 Receptionist II Company Name - City , State Performed varies administrative tasks requiring the exercise of discretion and judgment and provided administrative support to faculty and staff in the Critical Care Department. Greets visitors and directs them to the appropriate staff. Initiates purchase orders, and travel reimbursements in SAP. Answered the telephone and assists callers; reads and routes incoming mail. Overseen the filing and maintenance of correspondence and other records, and entered, tracked and maintained timesheets for division employees and faculty. Strong proficiency in Excel (pivot tables/data creating and formatting) for reports. Maintained and provided assistance with the interpretation of various reports and forms. Developed and maintained databases, data forms, and progress reports. Flexible, highly organized, productive, & possess exceptional time management skills. Experience with manuscript preparation and Endnotes with attention to detail and accuracy. 11/2012 to 01/2013 Front office Assistant Company Name - City , State Greeted patients. Answering multi-line phone and route to appropriate department. Scheduling and conforming the appointments. Registering new patients. Updated records for established patients. Education 05/2016 Bachelor of Business Administration : Healthcare Management American InterContinental University - City , State Healthcare Management 04/2011 Medical Billing and Coding HIPAA Privacy & Security Certification Sanford Brown College - City , State 06/2010 Certified Nursing Assistant 08/2010
Aids for Home and Healthcare Pasadena, TX Alief Hasting High School Languages Fluent in Spanish Skills administrative, administrative support, attention to detail, benefits, Cash handling, com, Critical Care, customer satisfaction, Customer Service, Data Entry, databases, documentation, Filing, financial, forms, interpretation, managing, Medical Billing, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, Nursing, pivot tables, Coding, progress, quality, reading, real time, reporting, Research, SAP, Scheduling, Fluent in Spanish, surveys, telephone, phone, Time Management, type, websites | HEALTHCARE |
CORPORATE ADMINISTRATOR Summary Successful administrative professional with 15 years of experience. Skills Organized Detail oriented Efficient Prioritize multiple deadlines Work well independently Collaborate with others Software Microsoft Word Excel PowerPoint Outlook Adobe Acrobat Multiple project software websites General Clerical Type 75 WPM Multiline phones Experience Corporate Administrator January 2009 to January 2017 Company Name － City , State Light accounting/bookkeeping
Travel arrangements
Meeting agendas and minutes
Editing/Proofreading
Meticulously proofread
Ensure consistency in content
Structure
Revise for clarity
Review style format
Bidding Administration
Prepare "front-end docs"
Familiar with various loaning agency requirements
Know and able to carry out bid process from start to finish
Construction Administration Assist approximately 15 engineers in our water/wastewater department working on multi-million dollar projects. Requires great attention to detail while meeting multiple deadlines simultaneously. Specific duties include:. Document Processing - Proofread, revise, format, PDF, and produce master plans, planning studies, specifications and plans, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Distribute plans and specifications, maintain planholders' lists, issue and confirm receipt of addenda, and complete bid tabulations. Construction Administration - Prepare contract documents. Receive and return submittals and RFIs; maintain logs. Assisted approximately 18 engineers in the water/wastewater department working on multi-million dollar projects. Required great attention to detail while meeting multiple deadlines simultaneously. Coordinated with clients, contractors, subconsultants, and internal drafters to help keep projects running smoothly. Specific duties included:
Document Processing - Proofread, edited, formatted, PDF'd, and produced master plans, predesign reports, specifications, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Handled bidding phase from start to finish. Submitted public notice to newspaper for publishing; assisted in preparing, then produced and distributed plans and specifications; maintained planholders' list; prepared, issued, and confirmed receipt of addenda; and completed bid tabulation. Construction Administration - Prepared and reviewed contract documents. Received and returned submittals and RFIs; maintained logs. Before shifting my focus solely on project-related tasks for our water/wastewater department, I previously also provided general support to our firm. Additional tasks completed during this time included making travel arrangements; coordinating lunch and learns; and conference and workshop registration and tracking. Also responsible for the following tasks: Make travel arrangements and assign company vehicles. Download and log digital photos. Coordinate lunch and learns. Register engineers for conferences, workshops, and webinars. As part of the master specifications/standards committee, create monthly meeting agendas and minutes. Log, track, and implement master specification change requests. Answer and route phone calls. Distribute incoming mail. Prepare outgoing mail and UPS packages. Run company errands. Customer Service Representative January 2006 to January 2009 Company Name － City , State Provided full account servicing for the Sears Credit Cards Portfolio via incoming calls, including billing and payment inquiries and disputes, account maintenance, and lost/stolen cards. Consistently met and exceeded quality and sales goals. Administrative Assistant/Bookkeeper Addus HealthCare January 2000 to January 2003 City , State Completed monthly billing reports and Branch Manager's Report. Billed over $500,000 monthly to contracting state agencies and clients. Reconciled billing, posted payments to clients' accounts, and prepared deposits. Prepared and approved accounts payable bills. Created documents, spreadsheets, and monthly newsletters; included developing new spreadsheets for A/R and A/P purposes. Completed several processes of payroll. Assisted in planning company functions. Provided support to the area manager, branch manager, and 12 other branches throughout Washington and Oregon. Supervised part-time assistant. Education and Training Completed 45 credits in various courses including Logic, Ethics, Philosophy of Science, Precalculus, and C Programming. Boise State University － City , State High School Diploma Kuna High School － City , State Graduated with Highest Honors 3.97 Received Ambassador Award in Business Professionals of America. Skills accounting, accounts payable, Adobe Acrobat, A/P, agency, attention to detail, billing, bookkeeping, C Programming, Clerical, conferences, content, Prepare contract, Credit, clients, Detail oriented, Editing, focus, letters, Logic, Excel, mail, Outlook, PowerPoint, Microsoft Word, newsletters, newspaper, payroll, PDF, Philosophy, processes, Proofreading, quality, sales, specification, spreadsheets, phones, phone, Make travel arrangements, Travel arrangements, making travel arrangements, Type, websites, workshops | HEALTHCARE |
PRACTICE MANAGER Education and Training Certificate of Completion: Health Information Technology - Coding Certificate Program Rowan College of Burlington County － City , State MA : Administrative Management/Public Administration Administrative Management/Public Administration BA : Social Science/Political Science Bowie State University Clarion University of Pennsylvania － City , State Social Science/Political Science Skill Highlights Professional Summary Strategic healthcare professional with over 10 years in Operations Leadership: Medical Practice Management, Hospital Administration, Behavioral Health, and Medicare Services Core Qualifications Patient Centered Quality Home Population Health Management Medicare and Medicaid Services Regulatory Compliance Performance and Quality Improvement Electronic Health Records Reimbursement Methodologies ICD-10-CM, ICD-10-PCS, HCPCS (CPT-4) Medical Terminology Anatomy and Physiology Accountable Care Organization Revenue Cycle Meaningful Use Health, Disability, and Life Insurance Physician Quality Reporting System Microsoft Office Suite, Lawson, IDX, EPIC, NextGen, DocuTap, Virtual Physician Assistant (VPA), Business Objects, Navinet, Medview, SAM, STATT, Press Ganey, Hyperion, Infoview, Patient Safety Net, SharePoint. Professional Affiliations American Health Information Management Association (AHIMA), 2014-current
American Society for Quality (ASQ), 2013-current
American College of Health Care Executives (ACHE), 2006-current.
2
Amoge Omeronye Professional Experience Practice Manager January 2016 to Current Company Name － City , State Manage administrative operations in a "patient centered medical home practice (PCMH) model for quality and safety, accessible services, coordinated, and comprehensive care. Complete and comply with different payer quality reporting measures. Provide hands-on operational support to employees for optimal customer service. Revised, developed, and restructured workflow for continuous quality improvement and desirable outcomes. Address patient complaints immediately for service recovery. Investigate and resolve charge discrepancies and billing matters. Train, and educate employees in areas of improvement, through staff meetings, individual supervision, and rounding. Employee professionalism and engagement have shown significant improvement. Ensure healthy and safe environment of care through system and facility maintenance. Educate employees on the organization's clinical policies and procedures, and healthcare regulations. Improved EHR documentation, including appropriate and timely completion and update of care guidelines, patient communication, provider inbox and provider approval queue (PAQ). Healthcare Operations Professional September 2012 to January 2016 Company Name － City , State Provide professional advice and recommendations for healthcare providers to overcome challenging operational problems. Streamline the complexities of the day-to-day operations to drive short and long-term financial growth. Assess workplace health, safety and wellness processes in which employees work, and the physical factors that support or hinder productivity and employee health. Initiate and develop strategies for agency-wide commitments, appropriate safety and health training; and the development of standardized policies and procedures. Foster an environment where strong and professional relationships thrive. Improve quality of care through continuous quality improvement activities. Train and develop clinical staff, management, and support staff on current healthcare regulations and requirements. Provide clients with healthcare exchange-based products and services. Educate and enroll benefit recipients in various Medicare Plans. Senior Practice Manager January 2008 to July 2012 Company Name － State Managed day-to-day operations of 3 practice locations in gynecology, gynecologic surgery, obstetrics, and maternal and fetal medicine. Provided operational leadership for 40 FTEs, including medical practitioners and support staff. Successfully managed the practice finances and revenue cycle, including 50,000 annual RVUs and
$9M appropriate in-patient and out-patient billing. Reduced billing errors by 15%. Facilitated monthly financial meetings to analyze detailed monthly financial reports. Provided root causes and resolutions for variances. Developed practice budgets, of which ended favorably by 8.5% for 3 consecutive years following inception of position. Monitored and maintained regulatory compliance and requirements: staff onboarding, appointment and credentialing, training, best practices, professional licenses and certifications, continuous medical education (CME) credits, OSHA, HIPAA, PHI, CMS guidelines, labor laws, etc. Successfully led the practice conversion from IDX to EPIC Ambulatory Practice Management (APM) and Electronic Medical Records (EMR) systems. Developed and implemented clinical improvement projects and innovative programs; formed the practice clinical effectiveness and quality improvement (CEQI) team for quality control and improvement, and risk management. Defined and implemented innovative measurements of performance standards that improved practice efficiencies. Performed practice evaluations and audits for organizational and regulatory compliance. Maintained patient and customer focus, safe, and friendly environment of care. Partnered and collaborated with corporate and clinical leadership, physicians and mid-level practitioners. Increased staff motivation and engagement through individual staff supervision, on-site training, in-services, and performance award system. Staff turnover was at an all-time of 2%, and staff training and educational compliance at 97% -100%. Replaced costly temporary/agency hours, with more cost-effective skilled personnel. Monitored databases to keep track of practice inventory. Managed practice facilities, leases, and vendor contracts. Program Administrator October 2005 to July 2007 Company Name － State Provided operational leadership for the divisions of Nephrology, Pulmonology, and 6 satellite locations. Managed a clinical team of attending physicians, nurse practitioners, fellows, clinical and administrative support staff. Maintained regulatory compliance, on-boarded new fellows, attending physicians, and mid-level practitioners. Conducted operational audits, and ensured readiness for The Joint Commission reaccreditation, and the Department of Health inspection. Provided on-site staff training and development of personnel. Mentored front-line leaders and supervisors. Developed and implemented new patient scheduling guidelines that led to improvements in clinic flow, and coordination of care. This became a standard for the Call Center, and a model for managers. Developed department budgets, coordinated research and grants. Implemented a step-down inpatient program, freeing up beds for very sick patients. Revised department policies and procedures. Performed analysis to address patient billing and reconciliation, which led to improvement in capturing and resolving charge inefficiencies. Skills APM, administrative, administrative support, Streamline, Anatomy, agency, Behavioral Health, billing, budgets, Business Objects, Call Center, clinical leadership, CMS, contracts, conversion, CPT, clients, customer service, databases, Department of Health, documentation, Electronic Health Records, Electronic Medical Records, staff training, facility maintenance, financial, financial reports, focus, grants, gynecology, Health Information Technology, Hyperion, ICD-10, inspection, Insurance, inventory, Lawson, Leadership, Regulatory Compliance, Medical Terminology, meetings, exchange, Microsoft Office Suite, 97, SharePoint, obstetrics, organizational, Patient Safety, personnel, Physiology, policies, Press, processes, Coding, Quality, Quality Improvement, quality control, reporting, research, risk management, safety, scheduling, staff supervision, Strategic, supervision, surgery, workflow | HEALTHCARE |
REGISTERED NURSE Professional Summary To improve the wellbeing of the patients I serve and to manage illness with skill and compassion To provide a safe and therapeutic environment to all patients and families through assessment and critical thinking to anticipate potential problems To enhance and speed the recovery process of each individual To promote respect, positive communication, and collaboration among all healthcare teams including patients and families Licenses CPR certified through American Heart Association Registered Nurse in the State of Pennsylvania, License number RN645795 Skill Highlights Medication administration Skilled Orthopedic Nurse Broad medical terminology knowledge Use of hemovacs, autotransfusion devices, continuous passive motion therapy, traction, orthopedic braces IV drug therapy management Body mechanics knowledge Specimen collection/processing proficiency Professional Experience Company Name February 2013 to Current Registered Nurse City , State Applying nursing knowledge and skills within relationship based care, using nursing processes to meet the clinical, spiritual, and psychological needs of the patients and families Serving as a highly engaged partner on the care team and responding to care team member needs for assistance and partnership Participating in work that improves patient care and the professional practice environments Adapting to changes and demonstrating flexibility within the change processes Assisted patients with healing and recovery after surgery Utilized strong assessment skills to determine necessary patient care. Formulating goals and a plan of care that involves the patient as a partner within the healthcare team Demonstrates critical thinking in clinical, psychological, social, and spiritual issues for the patient within the care environment Creating caring and compassionate patient focused experiences by building healing relationships with patients and their families, as well as colleagues Providing detailed and appropriate teaching to patients and families to effectively guide them through their care as they transition to another level of care and/or home Supporting the development of students, new staff and colleagues, serving as a preceptor Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments Creating an environment that facilitates open communication by asking for feedback and inquiry to improve practice Utilizing research and evidence-based practice to support improvement in clinical care Implemented new floor assignments based on evaluation of staffing requirements Demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and family members Demonstrating an understanding of cultural differences and needs while holding peers accountable for healthy relationships with patients and families Maintaining a conscious balance between work and personal life by modeling safe work hours, time management, and healthy lifestyle practices Responsible for Hemovac Autotransfusion System administration. Delivering high-quality and compassionate treatment to indigent and low-income patient community Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit Provided quality nursing care in accordance with resident care policies and procedures Tested glucose and administered injections Company Name July 2010 to September 2011 Home Healthcare Assistant City , State Read and recorded temperature, pulse and respiration Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples Assisted with adequate nutrition and fluid intake Planned, prepared and served meals and snacks according to prescribed diets Performed household tasks such as laundry, dusting, washing dishes and vacuuming Facilitated games and other activities to engage clients Positioned residents for comfort and to prevent skin pressure problems Assisted with transferring residents in and out of wheelchairs and adaptive equipment Assisted with ADL's Exhibited compassionate care and communication with regard to issues of death and dying Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided Maintained a clean, orderly and well-stocked environment Company Name June 2008 to October 2009 Nursing Assistant Neurosurgical Intensive Care Unit Providing direct patient care as directed by RN, which included daily living activities, transporting, feeding, bathing, and so on Helping to maintain a safe environment conducive to the recovery and safety of each patient in the unit, including but not limited to completing safety checks, keeping the unit clean and organized, cleaning and updating specific equipment such as glucometers, changing linens, keeping the unit and rooms clear of stray equipment Stocking supplies used by the RN throughout unit and in patient rooms to facilitate patient care delivery Performing blood glucose monitoring, recording, and reporting results to RN Emptying bedpans/foleys, performing foley care, recording I&O's Documenting vital signs, blood glucose, and so on in the medical record according to established procedures Providing supervision and companionship to patients as required Planning and prioritizing activities and duties as needed such as CT scans Complying with safety policies and procedures including standard precautions as well as policies and procedures for blood-borne pathogen exposure Continually working to improve knowledge, skills and performance Ensuring that equipment malfunctions were reported and returned to the appropriate department Assisting RN and the unit by responding to call lights, telephones, passing meal trays, and transporting patients as needed. Company Name February 2007 to July 2010 Emergency Medical Technician City , State Harmony Emergency Medical Services Attending to emergency and non-emergency medical requests as they arose, rendering on-site assistance to patients as required Performing and/or assisting in the initial assessment and management of illness or injury to emergency patients in accordance with specified protocols and procedures Providing Cardiopulmonary resuscitation, opening a patients airway, and providing ventilation assistance Bandaging wounds, stabilizing broken bones, controlling bleeding, administering oxygen Notifying a hospital's emergency department of the nature and extent of the medical treatment provided and giving an account of the patients medical condition Preparing and assisting in the preparation of patients for transport Cleaning and disinfecting ambulance and equipment after each call Replacing supplies necessary to maintain and perform duties and responsibilities in emergency situations Inspecting emergency medical equipment to ensure function and compliance with safety and infection control regulations and standards. Education and Training UPMC Shadyside School of Nursing 2012 Diploma : Nursing City , State Community College of Allegheny County 2008 EMT Certification/First Aid/CPR
September 2007-January 2008 : Basic Life Support City , State Skills Caring for patients with musculoskeletal diseases and disorders, Assisting with activities of daily living, Administering intravenous medications, Using critical thinking skills, Monitoring and preparing hemovacs, autotransfusion devices, continuous passive motion therapy, casting, traction, external fixation, | HEALTHCARE |
ENGINEER Summary Work Ethic, Personal Ownership, Responsibility, Adaptability, ability to learn quickly and accurately, Positive attitude, Timeliness, Positive appearance and customer interactions. Highlights Microsoft Office Suite expert Conceptual thinker Self-motivated professional Experience March 2015 to Current Company Name City , State Engineer Assisted customers with complaints. Performed routine maintenance. Troubleshot electronic parts of the building. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Issued room keys and escort instructions to bellhops. Prepared sheetrock, metal and wood surfaces for painting. Refinished household furniture such as desks, chairs, tables and bookcases. Coordinated and completed ongoing routine painting of the exterior and interior of the properties. Collaborated with electricians, carpenters and mechanics to complete construction projects. Completed basic plumbing, electrical, carpentry and HVAC duties. Operated compressors, striping machines, sandblasters and spray equipment. Completed and updated all work orders, records of service calls and work logs. Covered floors before prepping, priming and painting all surfaces. January 2012 to Current Company Name City , State Handyman Transfer tools, parts, equipment, and supplies to and from work stations and other areas. Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete. Install or replace machinery, equipment, and new or replacement parts and instruments, using hand or power tools. Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning. Hold or supply tools, parts, equipment, and supplies for other workers. Position vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment. Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools. Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment. Assemble and maintain physical structures, using hand or power tools. Tend and observe equipment and machinery to verify efficient and safe operation. Apply protective materials to equipment, components, and parts to prevent defects and corrosion. Order new parts to maintain inventory. Diagnose electrical problems and install and rewire electrical components. Prepare work stations for use by mechanics and repairers. January 2004 to September 2013 Company Name City , State Healthcare Provider Provided Healthcare for at Home Patient. January 2000 to January 2004 Company Name City , State Arcade Repairman / Technician Fill machines with products, ingredients, money, and other supplies. Keep records of merchandise distributed and money collected. Collect coins and bills from machines, prepare invoices, and settle accounts with concessionaires. Make service calls to maintain and repair machines. Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products. Test machines to determine proper functioning. Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required. Clean and oil machine parts. Record transaction information on forms or logs, and notify designated personnel of discrepancies. Adjust machine pressure gauges and thermostats. Maintain records of machine maintenance and repair. Replace malfunctioning parts, such as worn magnetic heads on automatic teller machine ATM) card readers. Adjust and repair coin, vending, or amusement machines and meters and replace defective mechanical and electrical parts, using hand tools, soldering irons, and diagrams. Order parts needed for machine repairs. Disassemble and assemble machines, according to specifications and using hand and power tools. Install machines, making the necessary water and electrical connections in compliance with codes. Refer to manuals and wiring diagrams to gather information needed to repair machines. Transport machines to installation sites. Prepare repair cost estimates. Education Aug 2000 Traverse City West High School City , State , United States High School Diploma Valencia College City , State , USA Associate of Arts : Graphic Art and Design Skills
Typing (Greater then 40
words a minute)
Networking (Computer)
Computer Management
Rebuild/Repair Computer
(Hardware)
Computer Software
Installation (Operating Systems)
Photoshop Experience Excel Experience
Microsoft Office Experience
Spreadsheet Experience
Power Point Experience
| HEALTHCARE |
DIRECTOR OF APPLICATIONS Profile Accomplished Healthcare Professional with an exemplary background in Healthcare IT.
Progressive leadership experience in Healthcare IT.
Proven ability in strategic planning, business requirements gathering, creating roadmap with short term and long term goals, budget estimation and management, negotiation, return on investment and return on value analysis.
Proactive leader with an excellent work ethic and commitment to exceptional customer service. Skills Graduate Assistant - Team Lead Lead implementation of Optical Character Recognition (OCR) system in Registrar Office. Technical Proficiencies HCIS/EHR: Meditech Magic, CS 5.6x and 6.x; Athena. PM Tools: MS Word, Excel, Power point, Quick Base, SharePoint, Project, Visio. Professional Experience Company Name July 2013 to Current Director of Applications City , State 400+ licensed bed non-profit faith based Hospital with Residency Program, two Nursing Homes and ten outpatient Physician Practices Report to the VP/CIO of IT. Management of all IT Applications (Administrative, Clinical, Revenue Cycle, Ambulatory, Ancillary). Manage $5M budget. Evaluate organizations IT needs, create strategic plan and implement new projects. Negotiation: Saved over $250,000 when purchasing new products. Manage staff: 7 Application Analysts, 2 Team Leads and 2 Consultants. EHR workflow re-design and optimization: Integrating standalone applications and systems to automate the workflow. Consolidating and eliminating redundant applications. Initially there were over 125 applications and systems, so far eliminated 25 redundant applications. ARRA Meaningful Use: Gathered documentation for Meaningful Use Stage 1 CMS Audit, submitted audit documentation and passed the Audit. Lead Team to prepare for MU stage 2 attestation. Currently leading Team to prepare for MU Stage 3 attestation. ICD 10: Working collaboratively with Revenue Cycle and clinical departments to optimize the EMR workflow to be prepared for ICD 10 prior to the Oct 1, 2015 deadline. Lead implementation of computerized provider order entry (CPOE), provider documentation, nursing documentation, bedside medication verification, LAB glucose monitoring system (RALS), EHR/Application upgrades (Meditech, Curaspan and Midas), interface engine upgrade (Cloverleaf), patient portal, DIRECT messaging system via health information exchange (HIE- NYeC & HealthiX), clinical content mapping (LOINC, SNOMED, RxNorm using IMO) and single sign-on (Imprivata). Executive Team member on a Six Sigma project for optimization of workflow and to reduce length of stay in Emergency Room. Population Health Initiative: Executive Team member of NY Queens/Long Island DSRIP program IT Committee, a NYS initiative to reduce readmissions and to reduce Medicaid cost. Company Name January 2012 to June 2013 Project Manager City , State 140+ licensed bed for-profit organization with 3 outpatient clinics) Reported to the CIO Worked closely with other Department Heads in various project implementations. Project management, product evaluation and contract management. Saved over $75,000 by negotiating price when purchasing new products. Introduced project management methodologies. ARRA Meaningful Use: Lead MU Stage 1 initiative. Successfully attested for Stage 1 Year 1 and prepared documentation for CMS audit. Health Information Exchange (HIE): Gathered business requirements, created roadmap, presented phase wise implementation plan with high-level milestones to Executive Committee. Lead phase 1 implementation. ICD 10: Performed gap analysis along with HIM Team and prepared project plan. Lead EHR implementation in Labor and Delivery department (Philips TraceVue fetal monitoring and documentation system). Lead implementation of EHR in Cardiology department (CardiacScience Pyramis). Lead migration of interface engine (from HL7 connect to Summit Interface engine). E-prescription (Dr.First): Lead implementation of standalone version of e-prescription and prepared project plan for its integration with EHR (Meditech). October 2011 to May 2012 Healthcare IT Consultant Company Name January 2008 to September 2011 Program Manager Consultant State Prepared project plan for implementation of computerized physician order entry, ordersets (Zynx), physician and nursing documentation, e-prescription, clinical portal, single sign-on and Meaningful Use Stage 1 initiative. Managed $5M budget. 2000+ licensed bed for-profit Healthcare Organization with 15 Hospitals and several Ambulatory clinics) Corporate Manager - Projects and Applications Reported to the Corporate CIO, CNO and CEO. Served as a member of Corporate IT and Administrative Steering Committee. Worked with Compliance Officers and Legal Counsel to manage IT policies and procedures. Managed $20M budget. Negotiation and contract management: Saved over $1.5M by negotiating price when purchasing new products and systems. Participated in monthly and quarterly Enterprise IT Governance meetings. Reviewed the status of ongoing IT projects, issues, major change requests, resource constraints and requirements, project prioritization and budget. As many as 50 large scale Enterprise wide projects with capital budget over $5M and 75 regional/facility level projects. Created strategic plan to accommodate Health Systems' IT needs for new business initiatives such as new facility acquisitions and business unit expansions. Managed staff and budget 50 direct reports and up to 150 indirect reports. Regional Application Managers, Project Managers, Business Analysts, Programmers, Consultants and offshore Teams. Built strong IT Teams by mentoring, motivating and giving opportunity to grow. Worked closely with Regional IT Teams in consolidating applications and systems. Eliminated redundant systems/applications, standardized workflow by implementing best practices across the Health System. Initially there were over 500 applications. Eliminated as many as half of those applications by integrating the systems and implementing best practices. With the support from Senior Management, promoted the culture of implementing Projects as Hospital wide initiatives instead of as IT initiatives that lead to smooth transition during new Project implementations across the Health System. Enterprise wide Implementations: Lead Teams during migration of legacy EHR systems to Healthcare System's preferred EHR System (Meditech). Strategically deployed EHR across the Health System in 3 to 4 phases based on the services provided at each hospital. Reduced the implementation timeline from 9 - 12 months to 6 - 8 months by eliminating the redundant tasks with the lessons learned from initial pilot projects and by adopting standardized workflow and processes during implementations. Reduced the overall implementation cost by 25% - 30% by training and utilizing more internal resources from various departments and less external resources (consulting services). Lead Teams during implementation Computerized Physician Order Entry, Order sets, Physician and nursing documentation, voice recognition system for Provider dictation, patient education and discharge instructions. Worked closely with the HIM Directors, Physicians, Case Managers and Clinical Documentation Specialists for implementation of standard documentation forms and templates across the Health System. Lead Enterprise wide data archiving and reports standardization project. Education and Training University of Nevada 2007 Masters of Science City , State Sri Ram Engineering College 2005 Bachelor of Engineering City , India Professional Associations Interests HIMSS NYC chapter member.
1 | Page Additional Information HIMSS NYC chapter member.
1 | Page Skills acquisitions, Administrative, automate, benefits, budget, CMS, consulting, content, contract management, Delivery, dictation, Documentation, Senior Management, forms, insurance, Team Lead, Legal, Magic, Meditech, meetings, mentoring, messaging, Excel, Exchange, Office, Power point, 2000, MS Word, Midas, migration, negotiating, Negotiation, Enterprise, Nursing, OCR, Oct 1, optimization, Order Entry, PACS, policies, processes, profit, coding, Project management, purchasing, Quick, recruiting, scanning, Six Sigma, strategic, Summit, Time management, transcription, upgrades, upgrade, Visio, wise, workflow | HEALTHCARE |
SYSTEM ADMINISTRATOR/ASSISTANT SUPERVISOR Professional Background Over 20 years of experience with a diversified background
Facilitator, contingency planning,
A seasoned Information Technology leader, team player, and technologist with the ability to evaluate problems, develop strategies, and implement Information Technology (IT) solutions. More than 15 years progressive experience developing and implementing logistics and IT system support for aircraft and logistics and healthcare management information, and command and control systems. Particularly adept at handling change, start-up, and problem situations involving business processes and supporting IT systems. Directed the successful implementation of financial, healthcare, logistics management, and technical information systems. Completely knowledgeable and experienced in support planning techniques for weapon, logistics, transportation, security, healthcare and management and critical mission computer systems architectures. Support provided ranges from that of a technical (systems or functional) contributor, program manager, and/or business developer, to consultant, depending on the needs of the program or customer. Skill Highlights Strong medical ethic Problem resolution ability Professional Experience 10/2001 to Current System Administrator/Assistant Supervisor Company Name － City , State Edwin Combs, Supervisor (618) 229-2955. Assistant to the AMC/A4 IT Supervisor. A Functional Systems Administrator (FSA) at Scott Air Force Base for AMC/A4 logistics systems. The A4 focal point for integrating USTRANSCOM, AF MAF and AMC logistics, C2 and logistics management IT systems to insure a seamless and user friendly system that support the Mobility Air Forces global reach mobility missions. Primarily insures that basic IT infrastructure, policies and programs support the worldwide enterprise logistics system for delivering and implementing the "Lean Logistics" framework needed to provide support for AF e-log 21 initiatives needed to integrate with DoD, Joint and AF support for the War Fighter. Understand technologies, such as XML, JAVA and interface and communications technologies needed to support AF and AMC efforts in the areas of technical data, logistics management, and business intelligences implementation, distribution and user access at all levels of the mobility enterprise. Additionally, completely understand technologies such as, Transactional Processing Systems , UNIX, Windows, Publish and Subscribe, using Web Services, BI Seamless Data Sharing, Relational Databases, Data Repositories, GUI Tools and Wireless Networks, etc. Provides technical advice on the design, development and sustainment of management and C2 logistics systems. Assists with development of functional guidance for new systems and for major system modifications and system integration needed to support logistics and operations planning, management and execution of business processes needed to support AMC Mobility 21 operational concepts and AF digital technical data in the 21st Century. Ten years specialized experience in diagnostics and troubleshooting of personal computers and LAN (Local Area Network) related components on Windows Vista, XP, and 2000 Networks for up to 750 users. Configures user accounts and security groups in Directory and Resources Administrator (DRA). Lead technician on setting up private network shipped to off-site bases to include Microsoft Server 2003 and Active Directory. Created Standard Operation Procedure (SOP) for VTC and an Operating Instruction (OI) for Communications Security (COMSEC). Coordinates, Schedules and provides training to users on VTC equipment, Tandberg's, VoSIP telephones and all other computer related equipment. The divisions Primary Video Teleconference facilitator for eight years. Maintains one VTC room for unclassified and classified VTC's. Responsible for all coordination and setting up of all VTC's, approximately 30 a month. Primary COMSEC Responsible Officer for the commands VTC. 07/2000 to 01/2002 HealthCare Consultant Company Name Directed and successfully implemented health screenings, to include blood pressures, cholesterol and diabetes testing at Fortune 500 companies such as Daimler Chrysler and Union Pacific Railroad. Database management using a Health Risk Assessment tool. Analyzed the data to provide the companies with detailed metrics on their employee's health assessments. Contacted all the major Health organizations to request informational materials and in addition created fact sheets to be presented to the individuals regarding their results from the screening. Answered general questions and often recommend customers to contact their physician. Provided educational materials for customers and contact information if customers needed physician assistance. 12/1999 to 07/2000 Clinical Research Associate Company Name Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division. Program lead for four pharmaceutical companies and hospital clinical trials. Lead on data integration within the BMT division. Developed and maintained a records database with study patients' information. Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies. Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician. Established effective working relationship with persons from different organizational levels. 12/1997 to 12/1999 Company Name Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division. Program lead for four pharmaceutical companies and hospital clinical trials. Lead on data integration within the BMT division. Developed and maintained a records database with study patients' information. Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies. Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician. Established effective working relationship with persons from different organizational levels. United Healthcare. ROHO Incorporated. Education and Training Masters : Information Management Webster University － City , State Information Management Bachelor of Science : Health Education Southern Illinois University － City , State Health Education May 2004 Master of Arts : Computer Resource and Information Management Webster University Computer Resource and Information Management Coursework; Program Management' Systems Analysis and Design, Database Management, Security : Business Administration Business Administration 1996 Bachelor of Arts : Community Health Education Southern Illinois University Edwardsville IL Community Health Education 1993 Associate of Science Southwestern Illinois Community College May 2004 Microsoft Certified Systems Engeneer
MCSE (Microsoft Certified Systems Engineer) Certification Managing and Maintaining a Windows Server 2003 Environment
Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure May 2004 Security + Certification Skills Active Directory, Air Force, basic, BI, business processes, Database Management, database, FSA, Functional, GUI, Instruction, JAVA, Local Area Network, LAN, Logistics, Managing, materials, access, Microsoft Certified, Microsoft Certified Systems Engineer, MCSE, Windows, 2000, enterprise, Network, Networks, organizational, policies, Program Management, Relational Databases, Risk Assessment, Standard Operation Procedure, SOP, Supervisor, Systems Analysis and Design, system integration, technician, telephones, troubleshooting, UNIX, Video, Vista, XML | HEALTHCARE |
OCCUPATIONAL THERAPIST Professional Summary Highly motivated and accomplished Business Professional with 10+ years' experience in providing leadership and management to diverse teams while facilitating strategies for growth and profitability. Comprehensive experience in multiple aspects of business operations, project management, regulatory compliance, customer satisfaction, staff training and procedure development/implementation. Leads by example as a tenacious, trustworthy, approachable, and results driven team player with adept communication and problem solving abilities. Areas of Expertise Operational Management Computer Skills Client Development Project Management Program Development Finance Analysis Training & Development Customer Service Organizational Development Presentation Skills Excellent Communication Skills Business Management skills Computer Expertise - Electronic Medical Records, MS Word, Excel, Access, Publisher, PowerPoint, Outlook, QuickBooks Problem Solving - Proven ability to troubleshoot and develop creative, innovative solutions to business challenges; successfully manage change for improved performance and efficiency Management by Mentoring - Noted for ability to motivate performance, communicate strong messages, nurture partnerships, and deliver significant sales growth. History of successful health care leadership, sales and project management Business Operations - Outstanding accomplishments in business startup, turnaround, and financial/operational management across diverse industries, reinvigorating organizational infrastructure, inventory, technologies, processes and financial measurement systems Customer & Personal Service - Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Skills Work History Occupational Therapist , 02/2014 to Current Company Name – City , State Prescribing and implementing occupational therapy services to pediatric population of 0-21 yrs. Administering and interpreting evaluation needed for treatment of fine, oral, and gross motor skills and sensory dysfunction. Prescribing, Fitting, and training of medical devices for disabled persons. Senior Director of Operations , 07/2008 to 09/2013 Company Name – State Responsible for the
operational oversight of ancillary services product line; including home
health, outpatient rehabilitation, private duty nursing, skilled nursing, and premium programs,
within multiple regions encompassing direct supervision of regional
directors of operations, home health administrators, sales and marketing, recruitment teams, compliance, and in direct supervision of over 200 plus employees.
Directed multi-site branch office operations in
compliance with all federal and state regulations.
Established policy and procedure standards
focused on quality improvement and best demonstrated clinical practice. Led
region in multiple deficiency free Medicare surveys to include home health, rehab agencies, skilled nursing facilities. Led a team responsible for the development of start -up home care agencies and rehab agencies.
Monitored and directed the development,
implementation, and maintenance of therapy and home health in senior living
communities and home care agencies in multiple states. Increased gross revenue from $250,000 to 4 million annual from 2010 to 2013 Improved home health penetration throughout
owned and managed senior living communities from less than 5 percent to 16 percent Achieved same store gross margin growth of 6
to 10% in therapy and 25% in home care. Healthcare Coordinator , 01/2004 to 01/2008 Company Name Prescribing and implementing occupational therapy services to adult and geriatric population. Administering and interpreting evaluation needed for treatment of overall wellness, physical dysfunction, gross motor, endurance, memory, muscular, and sensory dysfunction. Management of staffing, team building, caseload development, integrations, and compliance. Building Bridges Therapy and Learning Centers Co-Owner, Therapy Director, and Occupational Therapist Created strategies to enhance company deliverables for clinicians, generating additional revenue streams to capture new customers, increase market share and increase customer satisfaction. Management of client services. Caseload development, marketing of services, orientations or new employees, financial oversight and analysis. Development and implementation of Sensory, Oral Motor, Low Vision programs for child under 21 yrs. Prescribing and implementing occupational therapy services to pediatric population of 0-21 yrs. Administering and interpreting evaluation needed for treatment of fine, oral, and gross motor skills and sensory dysfunction. Prescribing, Fitting, and training of medical devices for disabled persons. Regional Director , Responsible for all operational, philosophical, and technical training and program development in Home Health, Outpatient, Hospice, and Skilled Nursing settings. Provide education on company policies, procedures, rules, regulations, therapeutic processes, financials, management tools, management approaches, & documentation. Conduct presentations on models and theories that support the services, culture, and best practices of the organization. Provide a rolling mentorship for clinicians and managers within the organization. Development and education on therapeutic and wellness interventions and programs in order to provide the best quality of care in the industry. Development and Presentation of AOTA Accredited CEU programs: Balance, Low Vision, Urinary Incontinence, and Dementia Management. Training and Implementation of Digital Documentation systems for all product lines nationwide. Education Bachelor of Science : Occupational Therapy , 5 2004 Midwestern University - City , State GPA: Graduated Suma Cum Laude GPA: 3.6 Occupational Therapy Graduated Suma Cum Laude GPA: 3.6 Most Distinguished Student, MWU, Class of Masters of Business Administration : Healthcare Management , 6 2014 University of Phoenix - GPA: Phoenix Arizona
Graduate Magnum Cum Laude GPA: 3.89 Healthcare Management Phoenix Arizona
Graduate Magnum Cum Laude GPA: 3.89 Graduate Certificate in Accounting/CPA Exam Candidate : 3 2015 Skills Accounting, acquisitions, art, Balance, Bridges, Business Operations, business plan, Oral, CPA, client, customer satisfaction, Documentation, financials, financial, team building, Leadership, Director, marketing, market, memory, mentoring, mergers, network, Nursing, policies, presentations, processes, program development, quality, Recruitment, reporting, Sales, Staffing, strategic, technical training, Vision | HEALTHCARE |
CLAIMS SERVICE SPECIALIST Professional Summary Medical Billing Specialist with 3 years experience in a fast-paced, multiple client medical billing company. Researched and denied claims and submitted appeals. Familiar with health billing and collections. Advanced knowledge of claims processing and pre-authorizations. Skills Medical terminology expert ICD-10 (International Classification of Disease Systems) Billing and collection procedures expert Hospital inpatient and outpatient records Inpatient records coding proficiency Outpatient surgery coding specialist HCPCS Coding Guidelines Familiar with commercial and private insurance carriers Insurance and collections procedures DRG and PC grouping Understands insurance benefits Research and data analysis Close attention to detail Adept m ulti-tasker Office support (phones, faxing, filing) Excellent verbal communication MS Windows proficient Customer service award Skilled trainer Excellent time management skills Microsoft Outlook, Word and Excel MS Office expert Supervisory training Accomplished leader Resource management expertise Knowledge of Medicare statutes and regulations Work History Claims Service Specialist , 10/2013
to 06/2014 Company Name – City ,
State Filed claims per NextGen system Discussing coverage's and liability with insured, claimant, and body shops. Also spoke with lienholders and medical providers. Typing and data entry Obtaining police reports to determine liability for claims Reviewing estimates and correspondence faxed, mailed, and emailed in. Issuing payments and scheduling rental reservations for insured and claimants. Precisely completed appropriate claims paperwork, documentation and system entry. Correctly coded and billed medical claims for various hospital and nursing facilities. Verified patients' eligibility and claims status with insurance agencies. Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data. Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations. Accurately posted and sent out all medical claims. Submitted electronic/paper claims documentation for timely filing. Claims Specialist , 10/2011
to 07/2012 Company Name – City ,
State Correctly coded and billed medical claims for various hospital and nursing facilities. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Diligently filed and followed up on third party claims. Determined prior authorizations for medication and outpatient procedures. Pre-certified medical and radiology procedures, surgeries and echocardiograms. Researched questions and concerns from providers and provided detailed responses. Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Managed collections claims for unpaid bills against the estates of debtors. Accurately posted and sent out all medical claims. Submitted electronic/paper claims documentation for timely filing. Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services. Precisely evaluated and verified benefits and eligibility. Responded to correspondence from insurance companies. Identified and resolved patient billing and payment issues. Confidently and adeptly handled claim denials and/or appeals. Evaluated patients' financial status and established appropriate payment plans. Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house. Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Updated patient financial information to guarantee accuracy. Subject Matter Expert , 07/2012
to 10/2013 Company Name – City ,
State Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Created and maintained computerized record management systems to record and process data and generate reports. Supervised 15+ claims specialist and answered work-related questions via chat instant messaging system Took escalated calls from providers providing excellent customer service and solving all claim related problems. Manually reprocessed claims for accuracy after being sent back by facilities with questions about denials and non-payment. Cross-trained and backed up other customer service managers. Solved unresolved customer issues. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Identified individual development needs with appropriate training. Effective liaison between customers and internal departments. Defused volatile customer situations calmly and courteously. Healthcare Agent , Education Associate of Science : Medical Billing and Coding , Current Central Piedmont Community College - City ,
State Coursework in Business, Accounting and Healthcare Administration Coursework in Healthcare Management Coursework in Healthcare Administration Coursework in Medical Front Office Assisting High School Diploma : 10 2007 Skills accounting, benefits, billing, communication skills, customer satisfaction, customer service, customer service training, data entry, focus, insurance, listening, Medical Billing, police, problem resolution, Coding, Read, scheduling, supervisor, Typing, type | HEALTHCARE |
CLINICAL RESEARCH COORDINATOR MENTOR - QUALITY ASSURANCE Career Focus Eight years of compliance experience Proficient with Microsoft office programs Proficient with University of Michigan systems; MiChart, Careweb, eResearch, Qualtrics, Velos, Wolverine Access Excellent organizational skills Ability to learn new databases, software, and processes quickly Member of UMHS Quality Month Committee Professional Experience August 2011 to Current Company Name City , State Clinical Research Coordinator Mentor - Quality Assurance Project Management for Quality Assurance Review Committee - Auditor for Regulatory, Investigational Drug Service and Informed Consents - Facilitate Physician chart audit - Preparation of audit reports - Follow-up on corrective action plans - Data Collection - Data Analysis - Database Maintenance - Protocol compliance Data Management (Sponsored Trials) - Provide data management and study coordination support to faculty members and research team in conduct of clinical trials research - Electronic and paper Case Report Form completion - Organize and participate in site initiation visits and monitor visits - Confirm eligibility and register patients on clinical trials - Act as liaison between Regulatory, Study Team, and Sponsor - Extract SAEs and AEs from medical records and report to IRB and Sponsor - Prepare deviation reports - Research chart maintenance Assist in preparation for external department audits Development of departmental training tools Member of eResearch Production Support Team Write, review and revise departmental Standard Practice Guidelines Maintain inventory for over 100 trials February 2010 to August 2011 Company Name City , State Clinical Subjects Coordinator - Regulatory Ensure and maintain regulatory compliance for 62 oncology clinical trials; Investigator Initiated, Cooperative Group and Sponsored Complete initial IRB applications and amend applications in eResearch Write and revise Informed Consent documents Submit reports such as Serious Adverse Events, Data Safety Monitoring, and Scheduled Continuation Renewals to the Institutional Review board Perform Quality Assurance for Regulatory Compliance (QARC) audits Perform audits for Investigational Drug Service (IDS) Regulatory preparation for Site Initiation Visits Train Interns and Preceptors Member of eResearch Production Support Team Process and submit protocol amendments to U of M Institutional Review Board Create and maintain postings on UMClinicalStudies.org and ClinicalTrials.gov November 2007 to February 2010 Company Name City , State Administrative Assistant Senior Healthcare Coordination of Quality Assurance Indicator Project (23 sites) Website maintenance Database Management Quarterly reports and presentations Proof reading high profile documents Chart Audits and chart review Pivot tables Minutes and coordination for three committees August 2006 to November 2007 Company Name City , State Administrative Assistant Intermediate Healthcare Website maintenance P-Card Reconciliation for five faculty members Calendar management for 5 faculty members. Coordination of Fellowship and Residency programs Expense reports Editing and proof reading high profile documents Responsible for mass ordering of supplies over $20,000 annually Preparation and creation of survey and survey mailings Lead on poster creation for Pediatric Academic Society annual conference Brochure and flyer creation Coordination of Health Services Research Fellow Seminars Supervision of work-study student December 2000 to August 2006 Company Name City , State Outpatient Clerk III Coordination of patient care with several departments General clerical duties Staff trainer Education and Training Eastern Michigan University City , State , US Bachelor of Business Administration : Management Bachelor of Business Administration - Management Eastern Michigan University, Ypsilanti, MI Certified Clinical Research Professional - SoCRA City , State , US Associates : Society of Clinical Research The Society of Clinical Research Associates, Chalfont, PA Certifications CCRP Clinical Research Coordinator AEs Certified Clinical Research Professional - SoCRA Affiliations of UMHS Quality Month Committee Presentations Quarterly reports and presentations Skills Audits, Quality Assurance, Maintenance, Database, Clerical, Clerk, General Clerical, Outpatient, Clinical Trials, Clinical Research, Audit, Case Report, Case Report Form, Collection, Corrective Action, Corrective Action Plans, Data Analysis, Data Collection, Data Management, Inventory, Liaison, Marketing Analysis, Medical Records, Mentor, Project Management, Training, Administrative Assistant, Healthcare, Database Management, Pivot Tables, Ids, Oncology, Regulatory Compliance, Calendar Management, Ordering, Pediatric, Reconciliation, Access, Databases, Excellent Organizational Skills, Microsoft Office, Ms Office, Organizational Skills | HEALTHCARE |
SURGICAL CLINICAL REVIEWER Summary A self-motivated and organized professional with over 20 years' experience providing thorough and skillful support. More than 10 years' management experience in organizational leadership and relationship building with clients and team members. Administrative experience in diverse business settings. Extensive international experience, with a deep understanding of diverse cultural and business practices, professional international liaison. Excellent writing skills, and the ability to find innovative solutions. A patient listener who fully focuses on speakers and understands a variety of accents. A flexible professional who enjoys learning new skills and quickly adapts to organizational changes. An energetic team leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems, and to motivate team members to achieve personal and organizational objectives. Self-starter with strong communication skills; work well independently or on a team. Skilled clinical researcher and administrator; hold a BS Degree in Health Information Management and currently enrolled in an MBA Degree. Highlights Management skills: administered, coordinated, delegated, evaluated, prioritized, performed trouble shooting, HR duties, Manage PTO, payroll, interview, hire and train new personnel, team goals Research skills: collected, extracted, organized, interpreted, summarized, audited Communication skills: corresponded, professional telephone etiquette, excellent customer service, Bilingual interpreted translated English/Spanish Detail skills: catalogues, multi-tasked, set goals, skilled typist, working knowledge of computer soft wares Creative skills: customized, integrated, established, marketing Clerical skills: compiled, monitored, generated, implemented Experience 01/2011 to 01/2014 Surgical Clinical Reviewer Company Name Collected and submitted reliable data to the ACS NSQIP for surgical patients, provided morbidity and mortality postop reporting, generated lists of cases to be abstracted, and completed abstraction of applicable cases by entering data into the appropriate database (NSQIP). Participated in inter-rater reliability reviews to ensure accuracy of abstraction, validation and audits, followed up on appeals as necessary, and participate in conference calls and webinars. 01/2008 to 01/2010 Field Reviewer/Auditor Company Name Provided support for the 2009 and 2010 HEDIS project including Physician Grading, (payment integrity audit), Reporting, Medical Record Abstraction, Quality Improvement, and data analysis, provided feedback reporting to HEDIS, NCQA and other governing and regulatory agencies. 01/2004 to 01/2008 Healthcare Business Consultant Company Name Provided quality assurance reviews specializing in outpatient centers along with business development strategies. Reviewed charts to ensure correct coding for the services billed. Conducted mock surveys of facilities, and kept up to date with policies and procedures. Developed training schedules and job descriptions for staff and conducted performance evaluations. Handled payroll, billing issues, and physician contract credentialing. Hired and terminated staff as necessary. Provided findings to both Medicare and facilities for reconciliation, as well as, resolved claim issues with physician offices to collect outstanding monies. 01/2002 to 01/2004 Health Information Manager Company Name Oversaw all Health Information Management work flow in department, including performance of employees, training, and orientation of new staff, in-service of current employees, payroll submission, and medical record completion per JCAHO guide. Participated in JCAHO, HEDIS, ACHA and Tumor Registry reviews committee. Responsible for Utilization and Records Committees, Medical Records Abstract, in house clinical pertinence, closed chart review, 3M Encoder knowledge, and managed staffing levels in accordance to departmental needs. Education 2015 Paralegal Blackstone Institute Blackstone Institute - Paralegal course currently enrolled 2015, expected completion June 2015 2015 MBA : Public Northcentral University Northcentral University - MBA Public currently enrolled 2014 - 2015 Certificate of Completion : Surgical Clinical Reviewer ACS NSQIP Certificate of Completion Surgical Clinical Reviewer October 2012 BS : Health Information Management Florida International University Florida International University - BS Health Information Management - Dec 1999 AA : Psychology Miami Dade Community College Miami Dade Community College - AA Psychology - May 1999 Certifications ACS NSQIP Certificate of Completion Surgical Clinical Reviewer Languages customer service, Bilingual interpreted translated English/Spanish Presentations Collected and submitted reliable data to the ACS NSQIP for surgical patients, provided morbidity and mortality postop reporting, generated lists of cases to be abstracted, and completed abstraction of applicable cases by entering data into the appropriate database (NSQIP). Participated in inter-rater reliability reviews to ensure accuracy of abstraction, validation and audits, followed up on appeals as necessary, and participate in conference calls and webinars Skills Payroll, Training, Hedis, Audits, Cases, Database, Billing, Business Consultant, Business Development, Coding, Healthcare, Medicare, Outpatient, Quality Assurance, Reconciliation, Audit, Data Analysis, Marketing Analysis, Encoder, Medical Records, Staffing, Work Flow, Mba, Clerical, Clients, Customer Service, Energetic, Etiquette, Excellent Writing, Excellent Writing Skills, Hr, Liaison, Marketing, Pto, Receptionist, Relationship Building, Retail Sales, Self Motivated, Self-starter, Solutions, Strong Communication Skills, Telephone, Translated, Writing Skills, Paralegal | HEALTHCARE |
DIRECTOR, QUALITY IMPROVEMENT NETWORK FACILITATION Professional Background Highly accomplished registered- nurse with more than 20 years of experience in clinical nursing, management, statistics, quality management, and process improvement. Years of experience in hospital, clinic, public health, and academic operation with comprehensive understanding of healthcare; proven ability to build effective relationships and develop and maintain highly reliable teams; skilled coach, mentor, facilitator, and teacher; accomplished project manager and curriculum developer; detailed and outcome oriented. Skill Highlights Areas of expertise include: Nursing Management Process Improvement Statistics and data Analysis Operationalizing best practices Teaching/ Facilitating/ Coaching/ Mentoring Team Building Marketing and Public Relations Accomplishments California Hospital Engagement Network Improvement Adviser and Data Analysis, 2014 Shining Star Champion", Best Organ Donation Liaison: GSDS/SETDS, 2011 Recipient and a member of Alpha Eta Society Scholarship Recipient of Mary Greeley Scholarship Professional Experience Director, Quality Improvement Network Facilitation January 2014 to Current Company Name Manage and analyze state level data to identify California's existing performance and identify gaps and opportunities for improvement. Provide oversight, alignment and coordination of data management, measurement and reporting fuctions to discover patterns and trends, and generate reports for senior leadership and mutliple board of directors regarding state performance. Act as primary liaison for contract relationships for data repositories and advanced analytics such as CALNOC, CMQCC, NHSN, HRET, HSAG and UC Davis Population Health. Develope and manage data entry strategies for hospitals based on need assessments. Consult with hospitals to develop data entry strategies and reporting process and contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies. Collaborate with learning and Dissmination to provide training in basic statistics/ analytics and data management. Provide consultation to member hospitals to review and understand performance, data analysis and and various public reports. Provide consultation for other programs such as CalHEN, Patient Safety First, and Patient & Family engagaement. Establish criteria to evaluate and prioritize opportunities for consult and requests for studies and reports. Particiapte in grant writing, studies and publications. Accomplishments Developed content and designed a page on HQI public website for 11 most common public reports. This format provides relevant information in a simple and standardized and enables hospitals to compare reports side by sides and understand the different scoring of the hospital in each report. http://www.hqinstitute.org/public-reports Developed Infographics to communicate data and data analysis with board of directors, public, hospitals and media in a more effective way Generated data validation process to provide valid and reliable data Redesigned and standardized Board of Directors report Ongoing analysis of California performance on publically reported measures has provided better insight to the state performance that resulted in more effective strategies to improve Developed standardized report to all stakeholders and media based on performance improvement methodology to track and trend performance CMS Grant- funded position to ensure California hospitals achieve success in patient safety including reducing all hospital acquired conditions, obstetrical harm, readmissions. This position involved developing detailed individual hospital improvement plan to identify gaps and opportunities; tracking and trending outcome/ results, consultation, training and education; providing clinical improvement guidance and resources. Other activities included, but not limited to, close collaboration with other Quality Improvement Organizations (QIN) and Institute of Healthcare Improvement (IHI) and maintaining compliance with federal contracting requirements. Managed and assisted 28 hospitals throughout state of California for performance improvement efforts. Accomplishments Assisted hospitals to improve outcomes by 40% and sustain the gain Assisted leadership to identify gaps and meet the goal at the state level Developed the standard format for hospital site visit to increase meetings efficiency and effectiveness RN Quality Coordinator April 2012 to September 2012 Company Name － City , State Data management and analysis, and reporting fuctions; discover patterns and trends; generate reports for senior leadership; contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies; collaborate with other units to imrpov performance Assist, maintain and revise the Quality Improvement programs; Coordinate and evaluate the activities of committees; perform studies/ identify challenges and barriers/ and develop plan based on data analysis, data management/ validation/ and reporting, improve and sustain performance Consults with Service Line Leaders, Chiefs of Service, Medical Staff Committee Chairpersons, Physicians, and Department Administrators to assist them in developing ongoing evaluation programs to identify, resolve, and report opportunities to improve patient care Act as a facilitator for identified service-line performance improvement initiatives Performs and oversees ongoing Quality Improvement activities across the medical center to assure timeliness, accuracy, and compliance with licensing and regulation requirements Use & educate end users on understanding data and develop action plan to improve performance Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Accomplishments Developed data collection process for inpatient and outpatient code blues, which provided opportunity for gap analysis and improvement in real time Improved performance and compliance for organ/ tissue/ cornea donation and increased referral. South Sacramento achieved first place for cornea donation in North California region in 2010. Developed referral process in ED, which increased referral by more than 60% with 100% timely referral for more than two years. South Sacramento Kaiser hospital received four regional awards for Best Coordinator, Best Emergency Department, Best Committee and Best performer in 2011. Received recognition as "Joint Commission Best practice" for Organ Donation data collection and reporting Assisted with standardized reporting to Quality Council; recognized as "best practice" by Regional Kaiser and Joint Commission Healthcare Management Chair January 2005 to January 2011 Company Name － City , State with CHI), Des Moines, IA 2005- 2011 Adjunct Faculty, Assistant Professor Responsible for planning, coordinating, implementing and evaluating various Healthcare Administration courses Accomplishments: Developed instructional tools, resources and course content for four high level courses Developed curriculum and piloted first online course Developed online curriculum for four different high level healthcare administration courses Managing children health coverage for chronic and disabling diseases including but not limited to operation, human resource management, financial management including budget development, strategic planning, marketing, contract management, compliance and state and federal reporting Accomplishments Initiated data analysis; identify gaps and opportunities for process improvements Developed a new budget process and reporting Redesigned annual employee evaluation based on performance Developed job descriptions for 12 employees Developed patient/ family Orientation Programs Developed employee orientation program Assistant Professor Managing bachelorette healthcare management program including but not limited to operation, teaching, financial management including budget development and maintenance, marketing, strategic planning, contract management and compliance Accomplishments: Developed curriculum for two new courses Developed and piloted distant management program (online) Collaborated with Des Moines Osteopathic Medical Center to initiate unique program to provide opportunity for smooth transition of students to Master's degree Increased enrollment by 50% Clinic Director January 2004 to January 2005 Company Name － City , State Managed a healthcare clinic including 25 physicians, Nurse Practitioners (NP), nurses (RNs) and support staff. Clinic census was approximately 100 patients per day. Services offered included Primary Care, Obstetrics/ Gynecology, and Pediatrics. Management included, but not limited to, operation, human resource management, financial management including budget development, strategic planning, marketing and state and federal reporting. Accomplishments: Completed first Joint commission (JC) survey that resulted in clinic's initial JC accreditation Started new dental service including renovation, purchasing equipment, hiring dentist and dental staff Renovation and expansion clinic successfully Education and Training Master of Public Health; Des : Public Health Moines University Osteopathic Medical center, College of Health Sciences － City , State , US Master of Public Health; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA ADN : Nursing Des Moines Area Community College － City , State , US ADN in Nursing: Registered Nurse, Des Moines Area Community College, Boone, IA Master of Health Care Administration; Des : Health Care Administration Moines University Osteopathic Medical center, College of Health Sciences － City , State , US Master of Health Care Administration; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA B.S. : Psychology Pars College － City , State , US B.S. in Psychology: Pars College, Tehran, Iran ACCREDITAION * Black Belt Six Sigma Methodology. In progress * IHI Certified Improvement Advisor (IA), Sacramento, CA * Certified Public Health Nurse, Sacramento, CA * Certified Green Belt Six Sigma Methodology, Des Moines, IA * Certified Medical Office Manager, Des Moines, IA * Board Certified Registered Nurse Iowa and California * Certified Advanced Cardiac Life Support (ACLS), Des Moines, IA * Certified Basic Cardiac Life Support (BCLS), Des Moines, IA Certifications Board Certified Registered Nurse, Board Certified Registered Public Health Nurse, * IHI Certified Improvement Adviser * Certified Green Belt Six Sigma Methodology, * Certified Medical Office Manager Affiliations Association of Critical Care Nurses (ACCN) Languages * Fluent in English, Farsi, and Dari Presentations Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Skills Lean/ Six Sigma Improvement methodology, Advanced Analytics, Data Management, process and performance Improvement Planning, Financial Management, Marketing, Strategic Planning, Gap Analysis, Process Control, Statistical Process Control, Contract Management, Human Resource Management, Training, Data Entry, Data Validation, Liaison, Statistics, Management, Teaching, Coaching, mentoring. Computer Literate: Microsoft word, Excel, Power Point, Access, PhotoShop, Microsoft Picture, Visio, Smart Draw VP, SPSS and Statit statistical programs, Other programs such as: MIDAS, InfoView/Business Object, KPHC, Lotus Note, and EPIC | HEALTHCARE |
KEY ACCOUNT MANAGER Summary Accomplished pharmaceutical and medical device senior sales specialists with over 25 years of experience. Proven track record in prospecting, consultive sales, new business development and customer retention. Proficient in sales presentations, intoducing and detailing products and conducting in services with physicians, staff, C-Suite and OR technicians. Keen ability to identify customer needs, provide solutions and utilize well developed skills to close business. Highly motivated, enthusiastic and committed to exceeding expectations. Highlights * Pharmaceutical Specialty Sales * Strategic Account Management * New Product Launches * Managed Care * Key Account Management * Medical Device Sales * Key Opinion Leader Development Accomplishments 07'08'09'10 awarded regional performance fund for outstanding sales and work ethic Consistent Achievers Award 25 out of 25 years 2003-2004 Winner of the Tactical Action Unit of the Year Award 2005 Member of the Region of the Year 4-time Divisional Product Contest Award Winner 2012- Finished top 3 Experience Company Name January 2011 to April 2015 Key Account Manager Responsible for the accounts management of 40 hospitals and medical centers. Developed Physician and KOL's relationships to expand territory growth. Provide on site product expertise and consultation to Pediatric Urologists while in OR. Assigned as district leader in training and consulting in the northeast. Responsible to build relationships with C-Suite and quality personnel within the institution. Conduct training on ever changing healthcare landscape to northeast region. Company Name January 2005 to January 2011 Senior Institutional Health Care Sales Consultant City , State Responsible for driving sales of Zyvox, Vfend, Tygacil and Relistor among hospital accounts: Hartford Hospital, St. Francis, University of Connecticut, Mid State and Manchester Responsible for coordinating several projects between Pfizer Groton and Specialty Care BU Hand selected by Specialty Care BU to lead Groton/Hartford Hospital C-Suite Initiative Demonstrate strong intra-team cooperation to execute cross cluster business strategies that consistently provide added customer value delivery Provide high level educational presentations to customers including surgeons, infectious disease, pulmonologist, vascular, hematology/oncology, transplant, wound center, podiatry, pharmacy Based on an assessment of consumer disease and chronic care trends and healthcare needs, successfully led the introduction of products into the healthcare arena. Negotiated with Hospital pharmacies to ensure products where available for healthcare providers on multiple formularies Worked with long term care facilities to ensure products were available to all facilities. Successfully collaborated with peers to develop strategic operations, financial and quality objectives. Aided peers in implementation and issue resolution Developed highly successful team business goals and initiatives. Monitored results to ensure compliance with strategic objectives Developed and preformed regional strategic initiatives to address market specific issues. Conducted detailed competitive analysis to determine appropriate marketing and sales strategies. Maximized Pfizer resources and upper management to enhance high level KOL relationships and leverage Pfizer strengths toward various victories within the institutions. Worked closely with Regulatory Affairs to keep compliant and within guidelines with all promotional activities Major Awards included 07'08'09'10 awarded regional performance fund for outstanding sales and work ethic Consistent Achievers Award 14 out of 14 years 2003-2004 Winner of the Tactical Action Unit of the Year Award. 2004 #1 nationally in Viagra sales attainment 2005 Member of the Region of the Year. 4-time Divisional Product Contest Award Winner. 2004 #1 in the Region for highest Lipitor new prescription growth. 2005 District finished #1 in the Region for highest physician call average plus Lipitor new prescription growth. Company Name January 2003 to January 2005 Health Care Consultant Developed strategic business plans to exceed sales goal of $100 million while analyzing market trends and P & L. Customer base included 10 Academic Medical Centers, Integrated Delivery Systems, Large Medical Groups, Veterans Administrations and Long Term Care Facilities. Demonstrated strong intra-team cooperation to execute cross cluster business strategies that consistently provided added customer value delivery. Utilized effective accountability mechanisms to ensure that expectations were clear and sales were met Met budget guidelines every year while exceeding activity on educational programs by carefully monitoring ROI. Highly coachable and professional. Demonstrated self-awareness and emotional intelligence in evaluation and developmental situations. Cultivated strong advocates with Medical Societies, (Hartford County Medical Society, American Association of Black Physicians) and Academic Hospitals that supported Pfizer's products on the CT Medicaid Preferred Drug List. Company Name January 1991 to January 2003 Healthcare Representative City , State Sold cardiovascular, urological and diabetes products to specialists, retailers, clinical pharmacists and pharmacy purchasers within academic medical hospitals to include Yale Medical Center, Hartford Hospital, St. Francis Hospital, University of Connecticut Medical Center, Baystate Medical Center, Newington and West Haven Veterans Administrations. Successfully launched a new division of Pfizer Collaborated with teammates to maintain all assigned Pfizer products on hospital formularies. Gained access into multiple catherization procedures within Cardiology Departments at Yale New Haven Medical Center, Hartford Hospital, St. Francis Medical Center and Baystate Medical Center. 1997 Winner of the Lipitor Convention Contest for highest market share growth. 1998 Winner Norvasc Product Contest for highest Norvasc Goal Attainment. 1998 Runner-up, National Hospital Representative for the first quarter. 1999 drove sales for multiple products surpassing $5 million resulting in the Winners Choice Award for greatest movement on the Goal Attainment Report for the full year. Successfully launched Procardia XL, Glucotrol XL, Zyrtec, Aricept, Cardura, Viagra, Norvasc, Lipitor, and Tikosyn for Atrial Fibrillation Education Northeastern University 1985 Bachelor of Arts : Business Management City , State , US Northeastern University, BABM, Boston, MA Certified Medical Representative 2005 Certification : Pharmaceuticals City , State Professional Affiliations CT, RI and MA Case Managers Societies Member Member Pharmacy Association RI, MA and CT Certifications Certified Medical Representative Skills Account Management, Key Account Selling, Product Expertise, OR selling Training, Budget, Business Plans, Educational Programs, Market Trends, Medicaid, Business Development, Managed Care, Medical Device, Ms Excel, Ms Powerpoint, Ms Word, New Business Development, Project Management, Prospecting, Sales Presentations, Senior Sales, | HEALTHCARE |
ADMINISTRATIVE ASSISTANT Experience ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Reviewed and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file Assure timely verification of insurance benefits prior to patient procedures or appointments Maintain strong knowledge of basic medical terminology to better understand services and procedures Fostered relationships with customers to expand customer base and enhance loyalty and retention Collaborated with carriers to resolve discrepancies in insurance payments Documented and tracked customer account details Handled billing related activities focused on medical specialties Examined claims, records and procedures to grant approval of coverage HOME HEALTHCARE AIDE , 12/2016 to Current Company Name – City , State Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs Developed strong and trusting rapport with each patient to facilitate best possible care and assistance Ran errands for clients and transported to appointments to maintain wellness and support daily living needs Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life Completed data entries in charts and log books to document client progress Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations Dispersed incoming mail to correct recipients throughout office Organized files, developed spreadsheets, faxed reports and scanned documents Scheduled appointments on behalf of staff members to keep office operations smooth and efficient Tracked office stock and maintained inventory in neat and organized fashion Managed building access and supplied key cards to employees and visitors Filed and retrieved records to support business needs and boost team productivity UNIT CLERK , 06/2018 to 11/2018 Company Name – City , State Cleaned and sterilized instruments and disposed of contaminated supplies Processed monthly reports for department performance Scheduled and confirmed patient appointments with patients and healthcare professionals Answered patient questions and fielded complaints Coordinated between patients and healthcare professionals to meet patient needs Coordinated supply replenishment to meet expected unit demands Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members Organized ordered medical tests, including sample collection and patient transportation Supported clerical needs of more than 10 nurses including taking messages, scanning documents and routing business correspondence DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State Escorted children on outings and trips to local parks and zoos
Disciplined children and recommended other measures to correct behavior
Communicated with children's parents or guardians about daily activities, behaviors, and problems
Provided students with personalized educational, behavioral and emotional support
Cleaned and organized classrooms, materials, and supplies for maximum efficiency
Observed children and recorded activities, maintained daily records and created safe environments
during activities, meals and naps
Distributed classroom materials and supplies such as pencils, paper and art materials
Kept over 10 students safe in classroom and outside environments. Work History ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State Perform general office duties, including answering multi-line phones, routing telephone calls or messages
to appropriate staff and greeting visitors
Review and corrected claim errors to facilitate smooth processing
Identify issues and took appropriate action to deliver speedy resolution
Post payments to accounts and maintained records
Verify client information by analyzing existing evidence on file
Assure timely verification of insurance benefits prior to patient procedures or appointments
Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office
cleaning and bookkeeping
Accurately input all patient and insurance information into company's computer system using
Maintain strong knowledge of basic medical terminology to better understand services and procedures. HOMEWATCH CAREGIVERS , 12/2016 to Current Company Name – City , State Provide patients with help moving in and out of beds, baths, wheel-chairs, and automobiles and with
dressing and grooming
Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their
personal care
Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed
diets
Accompany clients to doctors' offices
Massage patients and apply preparations or treatments, such as liniments, alcohol rubs, and heat-lamp
stimulation
Ensure clients' well-being, safety, and comfort in adherence with physicians' orders
Supervise frequent activities such as medication and personal hygiene to ensure safety
Complete data entries in charts and log books to document clients' progress with accuracy
Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs. OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted
them to specific destinations
Filed and maintained records
Collected, sorted, distributed, and prepared mail, messages, and courier deliveries
Provided information about establishment, such as location of departments or offices, employees within
the organization, and services provided
Performed duties, such as taking care of plants and straightening magazines to maintain lobby or
reception area
Scheduled appointments and maintained and updated appointment calendars
Copied, sent faxes, and handled all incoming and outgoing correspondence
Answered and quickly redirected calls. MICHIGAN MEDICINE , 06/2018 to 11/2018 Company Name – City , State Cleaned and sterilized instruments and disposed of contaminated supplies
Processed monthly reports for department performance
Scheduled and confirmed patient appointments with patients and healthcare professionals
Answered patient questions and fielded complaints
Coordinated between patients and healthcare professionals to meet patient needs
Monitored infection control procedures to ensure facility-wide health and safety
Maintained patient charts and confidential files
Coordinated supply replenishment to meet expected unit demands. DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State Escorted children on outings and trips to local parks and zoos
Disciplined children and recommended other measures to correct behavior
Communicated with children's parents or guardians about daily activities, behaviors, and problems
Provided students with personalized educational, behavioral and emotional support
Cleaned and organized classrooms, materials, and supplies for maximum efficiency
Observed children and recorded activities, maintained daily records and created safe environments
during activities, meals and naps
Distributed classroom materials and supplies such as pencils, paper and art materials
Kept over 10 students safe in classroom and outside environments. Education Bachelor of Science : Health Administration , Expected in 2020 EASTERN MICHIGAN UNIVERSITY - City High School Diploma : 2016 MIFFLIN HIGH SCHOOL - City High School Diploma : 2016 FORT HAYES CAREER CENTER - City Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making
skills. Strong work ethic, professional attitude and great initiative. Passionate about business success and
talented at supporting company staff, office personnel and customer needs. Certifications First Aid & CPR Highlights Records management systems Excel spreadsheets Meeting planning Database entry Appointment scheduling Senior leadership support Insurance processing Skills Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients with help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements | HEALTHCARE |
FACILITY MANAGER Summary Operations * Maintenance * Procurement * Security * Safety Experience Company Name City , State Facility Manager 01/2013 to 01/2017 Led a Staff of over 100 Paid and volunteer based teams to maintain and operate a 50k square foot facility situated on an 8 acre lot. Recruited, trained and maintained volunteer and Paid teams in areas of Facilities, Operations, Security, and Retail. Nominated, evaluated and monitored contractors for effective cost control Assisted in the procurement of equipment and materials to rehabilitate mechanical equipment/systems, central heating and cooling, electrical power system enhancement Achieved savings through effective planning and organizing while maintaining awareness of budget/constraints. Assisted the Project Manager in the oversight of all construction and renovation projects Implemented a Maintenance work order system to optimize the Maintenance and Custodial duties. Organized and approved all setup and rental event activities. Assisted in troubleshooting, maintaining, and Installing Audio and Video equipment Security and Retail Implemented a 25+ member Volunteer Security team Planned and Led the installation of a 32 and 16 channel CCTV camera system. Assisted in the planning, construction, and procurement of a New state of the art Cafe. Planned and implemented a Cafe menu and POS system. Led, organized and trained staff and managers to run the operation of the cafe. Assisted in the planning, Stocking, build and Staffing of Book Store. Manage the day to day operations of a 50,000 square foot facility situated on an 8 acre lot that included special projects in construction, and other support service requirements such as safety, security, buildings and grounds. Promoted, Resolved and evaluated the necessary preventative routine maintenance of all aspects of the facility including but not limited to a 2 acres Pond, waterfall, fountains, Elevators, Electrical, Roof, Landscaping, and HVAC. Directed and Participated in Selecting of Staff and contractors in all areas of the facilities. Company Name City , State Healthcare Program Planner Analyst 01/2007 to 01/2013 My results oriented background consisted of engineering and physical plant responsibilities in Healthcare that operated on a 7-day/24 hour per day basis and included shift coverage. I have reported directly to Vice Presidents, Directors, Supervisors, and Chief Engineers. My responsibilities included working with plant operations and maintenance, whereby my duties were instrumental in the assistance for physical plant management of a 330 bed hospital facility of 1,200,000 square feet and off-site locations that included large-scale special projects, construction, and other support service requirements such as safety, security, buildings and grounds. Other tasks included assisting in the procurement of materials in managing the engineering department, working with supervising managers, responsible for safety and efficient operations as well as other aspects of the facilities preventive maintenance. I also assisted with project management for new constructions, renovations, alterations, mechanical, electrical, utilities, HVAC/R, plumbing, fire safety, communication and associated systems. Company Name City , State Shipping and Receiving Coordinator 01/2005 to 01/2007 Assisted Management in the day to day operations of the receiving department, Led in the management of staff delivery schedules, Operated heavy equipment and lifts, Assisted and Directed the distributions of packages and materials to all departments. Handled sensitive supplies such as Bio Medical and Surgical supplies. Operated systems such as OTPS Receiving and Accounts Payable systems Located and researched Purchase Order information for proper budgetary allocations. Shipped packages using FedEx, UPS and USPS systems. Company Name City , State Nutritional Aide 01/2000 to 01/2005 Distributed dietary foods and supplements Maintained inventory logs and managed appropriate reports for follow up procedures. Participated in nutritional education activities. Assisted in making food and beverage items in accordance to mandated nutritional meal requirements. Maintained food preparation equipment and ensured appropriate storage. Coordinated Distribution carts to Doctors and Students. Company Name City , State Assistant Manager 01/1998 to 01/2000 Managed the day to day functions of an East Village Cafe, Opening and closing cafe, Ordering supplies, Customer Service, Placing Bakery Orders, Managing Cash Register. Education and Training Present National Career Institute Electrical Assistant & HVAC-R - A.A : Liberal Arts 2012 Essex County College , City , State Liberal Arts Trade Certificate : Electrical Assistant & HVAC/R Tech January 2018 National Career Institute , City , State , United States Electrical Assistant and HVAC-
Certificate in commercial and residential wiring, motor control and theory consistent with the National Electrical Code. Electrical safety including proper use of tools and equipment. Safety standards according to OSHA's rules and regulations. electrical theory to installation and repair of power apparatus, conductors and various types of switching devices. Interpret the National Electrical Code and read Blueprints. Establishing the source of energy loss and providing solutions Skills Accounts Payable, art, Audio, read Blueprints, Book, budget, Cash Register, closing, cost control, Crisis Intervention, Customer Service, delivery, HVAC, inventory, Regulatory compliance, Managing, materials, mechanical, organizing, camera, plumbing, POS, problem solver, procurement, Project Management, Receiving, renovation, renovations, Retail, Retail Sales, Safety, Scheduling, Staffing, Stress Management, supervising, troubleshooting, utilities, Video, wiring | HEALTHCARE |
HEALTH INFORMATION SPECIALIST Summary Highly efficient, detail oriented HIM Specialist with extensive experience in all types of request relating to release of information and medical record management. Dedicated professional skilled in technical and clerical support with strong ability to clearly and professionally communicate with providers, patients, attorneys and insurance companies. Over 10 years Health Information experience.
Skill profile
*Enhanced knowledge of HIPAA and HITECH compliance; state and federal laws governing release of protected health information in both paper and electronic form.
*Technologically advanced in utilizing release of information database with advanced proficiency in various EMR database such as Epic, Meditech, Medilink, Centricity, Docuware, 3M Encoder, and Medisoft; various MS Applications.
*Reliable analyst to ensuring medical record readiness and completeness through management of ICR feature and audit.
*Solid leadership in customer service, excellent interpersonal relations and problem solving and can effectively coordinate amongst diverse range of clients hence, promoting optimal outcome. Experience January 2016 to Current Company Name City , State Health Information Specialist Process release of protected health information to other health care facilities and providers for continuation of care; insurance carriers; attorneys; DDS; copy service organizations; employers; educational Institutions; as well as for patient's personal use in accordance with federal and state law as well SLRI policy and procedure. Validates and releases protected health information for legal proceedings including subpoenas and court orders; and also for the purpose of audits, regulatory requirements, research and reviews. Assembles and ensures patient chart completeness through ICR management. Performs most favorable guest relations interaction with diverse clients that reflects SLRI values and principles. April 2013 to January 2016 Company Name City , State Health Information Specialist Collaborated/coordinated with physicians and various coding/insurance companies to clarify queries regarding medical procedures, medical diagnosis codes and patient chart documentation to meet appropriate billing process. Key team member to ensuring adequate patient chart documentation and accurate medical diagnosis coding that meets billing requirement that then resulted to precise and timely reimbursement for the organization and physicians. Ensured timely completion/submission of billing; resolved issues with billing delays; analyzed underpayment/non-payment. Managed process to ensure that billing errors rate of resolutions remained under 10 days. Supported the revenue cycle process by reducing outstanding billing of $800K to under $400K. Coordinated with Department of Labor and Industries for patient paperwork completion and for proper reimbursement. Oriented and mentored new physicians to understanding procedures and essentials of proper patient chart documentation. September 2011 to March 2013 Company Name City , State Healthcare Record/Payroll Coordinator Managed healthcare records and billing for home health care facilities; audited files for quality, accuracy and completeness with focus on achieving high quality metrics; and released all types or ROI request. Maintained compliance with city, state and federal guidelines/regulations by promoting policies to ensure staff adherence to documentation handling/completeness guidelines as well as document confidentiality and security practices. Monitored and ensured physician license status is active and current; audited POC and physician orders accuracy. Recognized and awarded for timely/accurate payroll processing for 400 employees and billing process. July 2009 to October 2010 Company Name City , State Medical Records Lead Initiated and led as ROI Specialist managing all aspects of medical records storage and audits for three clinics representing 3K+ active charts; performed quality assurance audit to promote accurate records maintenance; and consistently verified adherence to state/federal patient privacy laws, HIPAA compliance and government regulations. Held direct accountability for 200 active charts; streamlined document availability through improved medical record organization; identified medical record inefficiency and resolved issues to eradicate future discrepancies which resulted to optimal audit readiness. Education and Training 2009 Spokane Community College City , State Associate of Arts Degree : Health Information Technology Health Information Technology Health Records Clerk certification
RHIT Pending Skills billing, charts, clarify, clients, DDS, diagnosis, documentation, focus, government regulations, RHIT, home health, insurance, law, legal, managing, patient privacy, payroll processing, policies, coding, protected health information, quality, quality assurance, requirement, research | HEALTHCARE |
HIRING MANAGER/RECRUITING MANAGER Summary Self-motivated Human Resources Professional with 9+ years Healthcare and Social Services Recruitment, Management Business Development, Marketing and Staffing experience. Expertise in locating highly qualified candidates for a comprehensive variety of clinical and non-clinical positions. Exceptional interpersonal skills with a focus on team synergies and a drive to achieve organizational goals. Skills Microsoft office (10+ years), Talent Acquisition, Talent Management, Recruiting, Staffing, Business Development, Training and Development (10+ years)
GROUPS
Society for Human Resource Management
January 2015 to Present Languages Fluent in English, Russian, Romanian Experience Hiring Manager/Recruiting Manager 03/2017 to Current Company Name City , State Managed and lead a team of professional recruiters through coaching and training. Developed and execute recruiting plans and recruiting outreach programs
Partnered with Hiring Managers, and Director of HR to determine hiring needs and strategies. Coached hiring managers on recruiting process and procedures. Conducted full life-cycle recruiting to support different departments within the organization. Developed inclusive recruiting and sourcing strategies to identify and attract top talent. Managed interview activity at all phases of the recruiting process. Ensured consistent communication regarding candidate search and status to all parties through all phases of recruiting process. Directed offer process, including reference checks, salary recommendations, offer letter generations and offer responses. Ensured all jobs are posted and maintained in accordance with company policy
Managed internal and external job board functionality and works with vendors to troubleshoot issues. Managed vendor relationships and oversees annual contract renewals and budget. Managed team recruiting metrics and oversees distribution of weekly requisition reports to management. Worked closely with Communications to develop recruiting materials and brochures. Conducted regular follow with hiring managers to determine the effectiveness of recruiting plans and implementations. Developed and implements social media recruiting strategies. Oversaw company hiring events and initiatives. Recruiting Manager 11/2015 to 02/2017 Company Name City , State Managed a team of recruiters and report on recruiting performance
Advise Hiring Managers on interviewing techniques
Research and choose different healthcare job advertising options
Identify and acquire top talent for: different clinical and none clinical positions. Determine appropriate salary for new hires, promotions and transfers. Educated clients regarding latest Labor Market trends, wages, benefits and realistic expectations and trends in today's job market. Develop, implement, and monitor training programs for new hires. Conduct orientations with new hires and performance evaluation performance. Partner with hiring managers, and directors to identify trends in recruitment and retention in order to predict future needs. Provide professional coaching to employees seeking career advancement or a career change. Complete workforce planning, established pipelines using passive candidate sourcing, consistently. develops New Business and grow existing with accounts for the agency with different hospitals, nursing homes and New York state facilities. Proven track record of sourcing, screening, short listing, interviewing, salary negotiation and hiring of Healthcare and nursing professionals for various local and travel nursing positions; In charge of managing multiple accounts affiliated with hospitals, ambulatory care centers, state facilities and. government agencies nationwide. Senior Healthcare Recruiter 06/2014 to 09/2015 Company Name City , State Work collaboratively with Program Managers, Directors Sales Personnel, Clients and Candidates in managing requisitions and matching the right candidates to positions. Training and Development
Recruit both clinical and non-clinical positions such as: hospital nurses, school nurse, Case Workers.,. Social Workers, PA's, Pharmacists, Respiratory Therapists Administrative Assistants, Physical Therapist and Occupational Therapist, PTA, OTA, Speech Therapists and Case Managers. Full Cycle Recruiting and On-Boarding to include, Identifying, screening, interviewing, and presenting to both contract and permanent positions. Responsible for hiring and firing of contract worker; posting new positions using various tools such as CareerBuilder, Linked In, internal postings, etc. On boarding responsibilities include I-9 documents, Tax Forms, Reference Checks, as well as Education Verification, Pre-employment Physical and Drug Toxicology Interface with both clients and candidates on a daily basis Utilize Applicant Tracking System (Job diva), to upload new requisitions and log. candidates information. Use other external databases depending on each clients need. Human Resource Specialist-temp 11/2013 to 07/2014 Company Name City , State Responsible for assisting HR with internal compliance on all teachers, therapists and social workers, ensuring that all appropriate billing and session/progress notes and documents were received and submitted within deadlines, processing referrals from various sources, and placing appropriate. therapists, evaluators and/or counselors per scheduling requirements and timeframes. Maintained therapist schedules for utilization when scheduling caseload for CPSE and CSE-related services. Coordinated with District Administrators, clients and parents on any potential issue associated with provided services. Managed all documentation and collaborated with the Program Director and team members to achieve solutions. Maintained therapist and teacher forms, certification, clearance, letter of reference, etc. Interviewed, screened and placed, nurses, Social Workers, Special Education teachers, Occupational, Speech and Physical Therapists in different facilities. Communicated with clients and managed all of the rehab and nursing home accounts. Human Resource Specialist 04/2010 to 07/2013 Company Name City , State Provided resource management and recruitment to fill therapy job openings, including candidate sourcing, screening, interviewing and checking. Sourced and identified therapists and teachers through a high volume outbound calls and meetings. Utilized resources to attract qualified professionals and process application. Managed intern program by conducting orientations, scheduling rotations and assignments, monitoring intern job contributions, coaching new teachers, and advising managers on training and coaching. Developed strong rapport with high-level and entry level candidates, ensured compliance of new hires was current. Program Coordinator 03/2007 to 02/2010 Company Name City , State Oversaw all aspects of staff performance, conducted performance evaluation, enforced progressive discipline and mediated staff disputes and grievance procedures in accordance with state and federal laws. Performed on-call responsibilities to cover scheduling adjustments. Maintained and updated associate health records for all associates and contact list for all personnel. Administered training and managed relationship with providers and other clinicians. Staffed services as planned by the city facilitated staff schedule and performed internal audit of cases and services. Sourced and recruited therapists, and provided candidate sourcing, screening, interviewing and reference checking. Ensured all providers complied with the Early Intervention rules and regulations. Education and Training Bachelor's : Communications 2009 LONG ISLAND UNIVERSITY Communications MBA : Business Administration Long Island University-virtual HR and Healthcare Management Concentration United States
online
Healthcare Compliance Certificate-Quinnipiac School of Business-online Skills Recruiting Talent Management Account Management Business Development and Sales ATS experience with various programs Activities and Honors Society for Human Resources Additional Information Authorized to work in the US for any employer. | HEALTHCARE |
COMMUNICABLE DISEASE SPECIALIST Summary Bachelors of Health Science with 7+ years experience in social services and medical health settings, working with diverse populations in the military, and public health care fields. Creative and resourceful social service professional talented at quickly mastering new skills and processing new information. Highlights Knowledge in the principles and practices of epidemiology as it relates to communicable disease surveillance, investigative techniques, conduct of outbreak investigations, and data management Knowledge of emergency preferred and Incident Command Systems (ICS) Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner Experience /Knowledge of HIV and STD Experience with Electronic Medical Record (EMR)Management Information System (MIS) Sendss Case Management, VHN Experience Disease Intervention Specialist (DIS) Experience/knowledge to interpret test result for HIV rapid test in clinic and field setting Respond to inquiries and provide detailed and technical information concerning related principles, practices, issues, measures, techniques and procedures Experience Communicable Disease Specialist January 2014 to December 2015 Company Name - City , State Assists in the implementation of timely disease intervention strategies to decrease the prevalence of communicable diseases. Performs investigations, data collection, analysis, and interpretation. Performs reporting and surveillance activities. Prepares documentation of all communicable disease case investigations occurring within the district. Provides case management to clients with various communicable diseases such as sexually transmitted diseases and HIV/AIDS. Provides direct diagnostic and therapeutic services for public health clients both in the clinic and field setting. Provides educational programs, outreach events sessions to enhance public understanding of sexually transmitted diseases and HIV/AIDS. Placement Specialist February 2013 to December 2013 Company Name - City , State Assessed the level of risk to children by conducting face-to-face interviews with the alleged child victims and their caretakers. Collaborated with law enforcement when children were physically removed from caretakers. Testified in court as to the level of risk to children placed in the agency's legal custody. Ensured that the children were placed in permanent stable families within as short a time frame as possible. Supervised visits between children and parents and testified regarding the status of the agency and/or parent's progress towards the court approved placement. Provided support to the families by providing early intervention and referrals to community services as well as providing resources for family counseling, mental health, food banks, and substance abuse programs in order for families to become self sufficient. Sexual Assault Response Coordinator August 2010 to May 2011 Company Name - City , State Ensured that victims of sexual assault received appropriate and responsive care. Tracked the services provided from the initial report through the final disposition. Advocated to ensure the views of the victim were considered in the decision-making process. Provided commanders with broader understanding of sexual assault through annual sexual assault prevention and response training. Conducted sexual assault case management to ensure all services offered or received were documented. Chaired the monthly case management meeting to improve reporting effectiveness. Provided tracking and reporting sexual assault numbers and dispositions of all military sexual assault cases monthly, quarterly, and annually. Administrative Assistant November 2009 to August 2010 Company Name - City , State Performed administrative support including word processing, mail preparation, copying, distribution, telephone calls, and travel orders for child youth personnel. Prepared a variety of correspondence, memorandums, and other reports in a timely manner required for day-to-day operation. Assisted in the maintenance of leave records, and time and attendance records on a weekly basis. Electronically sent and retrieved messages and ensured risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention) were followed. Demonstrated the ability to communicate effectively, orally and in writing. Healthcare Finder October 2007 to August 2008 Company Name - City , State Triaged all incoming specialty health care referrals/authorizations in order of priority for processing. Electronically entered TRICARE beneficiaries' medical information into a government database. Coordinated authorizations with physicians/or case managers according to established Humana contract and guidelines to include timely data entry. Monitored outstanding pended authorization referrals for timely completion. Communicated with all disciplines of the medical and military community. Identified and directed military family members to the most appropriate, cost effective medical care. Connected with customers to deliver an optimal customer experience. Education Certification : Six Sigma Lean Professional (SSLP) , 2014 Management and Strategy Institute LLC Certification : HIPAA Certified Professional (HCP) , 2013 Management and Strategy Institute LLC Bachelor's : Health Science Columbus State University - City , State Health Science Skills Effective and strong communicator (written and oral) skills Organizational ability and multi-tasking skills Problem solver – Creativity and forethought in anticipating and solving complex project issues Ability to respond in a flexible manner and reprioritize work as situations change Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns Ability to work independently and as part of an effective team environment Ability to maintain the security of sensitive and confidential information | HEALTHCARE |
SENIOR SPECIALTY SALES REPRESENTATIVE Summary Decisive seasoned Bio-pharmaceutical sales representative who drives territory growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted campaigns to drive revenue. Highlights Account management Customer service-oriented Quantitative analysis Deadline-driven Presentations Cross-functional team leadership Microsoft Office Suite expert Market segmentation Project management Competitive analysis Trade shows Accomplishments Launched aggressive growth plans that helped increase customer base of Flumist from 15 to 94 customers in the geography in 3 years. Presented PowerPoint presentation to Executive Leadership Team on customer segmentation strategy and customer returns strategy. Resulting program increased volume sales by 1Million in 1 year Provided subject matter content to a sales module on successful selling in a hospital environment. Resulting sales training from this module lead to significant increase in Synagis revenue from hospital sales and greater confidence of sales reps to enter hospital systems Created a project to increase sales team's collaboration. Used company's SharePoint Service to create a workspace for field use. Worked with Effectiveness Team to roll out a similar platform using Box.com. Program has been incorporated by Astra Zeneca to share information and increase collaboration of sales and commercial teams Experience SENIOR SPECIALTY SALES REPRESENTATIVE 01/2006 to 01/2010 Company Name City , State Key Responsibilities included: Marketing and promoting CVD products to NYC CV, Endocrinology, and Nephrology specialists and hospitals. Business Planning, Sales Forecasting and strong use of Excel. Meeting and exceeding sales goals. Built strong business relationships with healthcare executives and key opinion leaders. Strong collaboration with internal partners. Selected Accomplishments Awards of Excellence; 2007, 2008, 2009, resulting from collaborating and setting framework to open product contract negotiations, KOL identification, and press for formulary access at NYPH Cornell. Regional Market Events Think Tank Committee appointment - 2009: appointed to team by Regional Sales Director following market decline of Zetia, a direct result of sales performance and district leadership and initiatives Directors Award for ranking in the 20% of national sales team - 2008: strong sales achievement, measured by sales reports and strong performance reviews. Achieved by uncovering an unmet need in territory Zetia Product Advisory Committee Appointment 2008: consulted Marketing Department as a team on brand initiatives, a direct result of strong sales performance and year end reviews. 01/2003 to 01/2005 Company Name NYC Teaching Hospitals, NYC & NJ Pulmonologists. 8 hospital Formulary Placements and 3 hospital Protocol Implementations to achieve 115% to goal achievement and 140% to goal for new product launch. Achieved and exceeded sales goals YOY throughout tenure. Zithromax Product Advisory board appointments. 01/2001 to 01/2005 Company Name City , State Responsibilities include the promotion of key branded products to Internal Medicine, Pulmonologists Cardiologists, Nephrologists, Allergists, Dermatologists, Psychiatrists, Geriatric Specialists, Neurologists, Otolaryngologists, and NYC Hospital Teaching Institutions. Guest Regional and National Trainer Appointments
PROFESSIONAL HEALTHCARE REPRESENTATIVE 01/2001 to 01/2003 Circle of Excellence Sales Award Trip Winner Rookie of the Year Award Regional Performance Fund Award for stepping into vacant Hospital Territory in district and driving sales Achieved and exceeded sales goals throughout tenure Multiple appointments to marketing product advisory boards due to achievements with field sales. Education Bachelor of Science : Business Certificate - Marketing International Marketing Biology 2015 City , State GPA: GPA: 3.10 Business Certificate - Marketing International Marketing Biology GPA: 3.10 Biology and Chemistry 1998 City , State GPA: Dean's List 1998 Academic Coach: Sports and Athletic Association Biology and Chemistry Dean's List 1998 Worked 30 Hrs/week in food and beverage services to support education financial requirements Languages English, Spanish (conversational) Interests Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry Additional Information ACTIVITIES:
Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry Skills Academic, Acrobat, Adobe, Photoshop, Business Planning, Coach, contract negotiations, driving, Endocrinology, English, financial, Illustrator, Internal Medicine, leadership, Director, Market, Marketing, access, Excel, MS Office Suite, Publisher, Windows 8, Windows, performance reviews, press, marketing product, promotion, Sales, Sales Forecasting, sales reports, Spanish, Teaching | HEALTHCARE |
OCCUPATIONAL HEALTH NURSE COORDINATOR Professional Summary Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group. Core Qualifications Skill Name Home Patient Management Patient Assessment Homecare/Hospice Care Communication & Documentation Healthcare Education JCAHO Standards / Compliance Relations Homecare Skills/Oasis Quality Assurance / Quality Control Records Maintenance Good Last Used/Experience Expert Currently used/22 years Expert Currently used/ 22 years Expert Currently used/22 years Expert Currently used/19 years Expert Currently used/22 years Expert Currently used/19 years Expert Currently used/22 years Expert Currently used/22 years Experience OCCUPATIONAL HEALTH NURSE COORDINATOR September 2011 to May 2012 Company Name － City , State To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement "Wellness program" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, "Wellness programs" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records Physician Liaison/Nurse Triage/GI Nurse December 2000 to October 2011 Company Name － City , State AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions: Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team. Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology. Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning. Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly. Home Healthcare Nurse May 1990 to July 2000 Company Name － City , State Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions: Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills. Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills. Nursing Education Bachelor of Arts : NURSING Gannon University － City , State , US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification Professional Affiliations SGNA Accomplishments Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992 Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift Skills Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education, Phlebotomy, Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse | HEALTHCARE |
CERTIFIED NURSING ASSISTANT Summary Experienced Administrative Assistant III offering 21 years of experience in medical business office operations. Proactive leader with strengths in communication leveraging office professionalism, phone etiquette, proof-reads and audits case reports, oversees daily spreadsheets and providing consultation and organization ofdaily workflow. Dedicated in high-volume office environment that focus on delivering exceptional clerical and operational support for medical and hospital staff professionals. Abilities to cultivate positive rapport among clients, staff, and management. Meticulous with demonstrated success in process improvements and procedural adherence in prioritizing workflow to achieve daily work objectives. A tech-savvy individual with in-depth knowledge of Cerner and Microsoft office software programs. Well-versed in managing office supplies, equipment, inventory, paperwork and project needs. Experience Company Name - Certified Nursing Assistant City , State 01/1999 - 03/1999 Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets. Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Documented patient intake and dietary requirements and assisted with feeding. Company Name - Certified Nursing Assistant City , State 04/1999 - 04/2000 Responded to patient alarms and needs-assessment requests to identify course of treatment. Collaborated with interdisciplinary healthcare teams to provide high-quality patient care. Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures. Consulted with nurses to develop patient care plans and evaluate treatment options. Managed and maintained patient rooms, shared-living areas and nursing stations. Provided nursing assistance to residents in 24 bed medical-surgical and orthopedic floor in hospital facility. Collected specimens, monitored vitals and maximized patient comfort. Documented information in patient charts and communicated to RN and nurse manager. Used mobility devices to carefully transport patients. Provided personal nursing assistance in pre- and post-operative situations. Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Translated medical jargon and short-hand data into correct terminology. Transcribed and edited reports from physicians. Maintained and updated patient census Maximized office efficiency by answering incoming calls per day to provide floor information and transfer calls to desired personal. Managed unit front desk activities, including customer service and office administration. Company Name - Healthcare Unit Coordinator City , State 02/2001 - 08/2007 Maintained and updated patient census, greeted patients and patients family through telephone courtesy calls and check-ins. Answered multiple phone calls daily in a timely manner. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Assisted patient to room with instructions. Provided excellent service and attention to team members and patient's when face-to-face or through phone conversations. Managed department by compiling paperwork the next day is ready for the staff and patients. Recognized by management for providing exceptional customer service. Collaborated with others to discuss new job opportunities. Improved patient satisfaction by finding creative solutions to problems. Company Name - Cardiac Cath Lab Administrative Assistant II City , State 08/2007 - Current Reports to Cath Lab Director and Manager. Provides a full range of clerical and specialized administrative functions. Supporting leadership development activities and events. Screens and routes calls to appropriate individual in a courteous and efficient manner. Learned efficentially and anticipation to support office needs.. Maintained, managed and updated daily schedule, spreadsheets and confidential reports through Excel, Word, eProcurement, I-Centra, Perioperative tracking Board, Schappbook, Power Chart and Lumdex. Delivered and scheduled patient information and oversee operational workday flow to physicians, nurses, technicians and management. Develop strategic daily workflow solutions with leadership and a sensible knowledge of the practices and procedures of the daily functions. Proof-reads and completes documents, checking for accuracy. Coordinates collection and preparation of operating reports Improved operations by working with team members and leaders to find workable solutions. Collaborated with others to discuss new operational opportunities. Maintains and updates department resources and tools such as waterfall call lists, referral lists, phone lists, organizational charts, or other department information. Attended departmental meetings, providing feedback to enhance future performance. Makes interpretations and recommendations. May develop appropriate methods to handle information. Track, create and files purchase orders and expense reports. Orders, stocks, monitors, and maintains adequate office and other supply inventory levels Earned reputation for good attendance and hard work. Provided excellent customer service and attention to team members, patient's and patient's family members when face-to-face or through phone conversations. Guided department by compiling paperwork electronically and taking detailed meeting minutes. Utilized Microsoft Teams to compile data gathered from various sources. Contact with firms, organizations, or individuals from outside the company, and globally. Collaborated in development of electronically procedure reports. Skills Strong interpersonal skills Calm and level-headed under duress Patient relations Telephone etiquette Customer Service Phone call answering Administrative operations Appointment scheduling Medical terminology knowledge Understands medical procedures Documentation procedures expert Quality assurance controls Directing patients and visitors Technologically savvy Recordkeeping and bookkeeping Transmitting and Transporting files Excel spreadsheets Meeting planning Managing office supplies Records management systems Sensitive material handling Report analysis Data entry documentation Microsoft Office Deadline-oriented Report development Resolving discrepancies Prioritizing important tasks Professional and polished presentation Documentation and reporting Time management Office equipment maintenance Education and Training GED Unitah High School City 05/1998 Certified Nursing Assistant Certificate : Nursing Practice Utah State University City , State 05/1999 Associate of Applied Science : Business Healthcare Administration Utah State University City Expected in 05/2024 | HEALTHCARE |
SUPERVISOR Summary Accomplished results oriented leader with marketing and customer service experience. Exceptional organization, time management and multi-tasking abilities with an MBA- Management/Finance. Skills Complaint handling and resolution Self-motivated In-depth knowledge of markets and relationships Complex problem solver Skilled negotiator Self-motivated Accomplishments Qualified for [Number] quarterly sales bonuses by exceeding sales target by [Number] %. Leadership Research Implementation Assisted in implementation of new tracking system that resulted in improved patient care. Conducted research which led to the development of [program] . Served as key contributing member to Leadership team. Experience July 2015 to Current Company Name City , State Supervisor Responsible for the daily oversight operations of the call center, monitoring average call handle time (ACHT), telephone service factor (TSF), and adherence to schedules. Supervise bargaining unit employees in joint efforts with the (UAW) union. Manage Walk- In staff and their schedules to service incoming customers. Assist in the assessment, development, implementation, and ongoing reporting of operational improvements as they relate to customer service metrics and process improvements of the call center. Reduced my team average call handle and wrap time metrics by 200 seconds. 30% reduction). Participate in meetings with the Account Receivable Department to improve members payment efficiencies and best practice implementation. February 2013 to July 2015 Company Name City , State Clinical Administrative Assistant- Healthcare Administrator Recruited, trained and managed the clinical medical staff and customer service representatives. Directed medical receptionist operations, including scheduling, transportation protocols, and patient satisfaction. Collected and secured patient co-pays and deductibles. Improved patient attendance rates by 20%. Responsible for developing and implementing patient and retention strategies. Improved processes to ensure accurate electronic billing and reimbursement. CMS-STARS Rating implementation and support. Collaborated with social services and charitable organizations to provide resources to members of the local community- Served over 200 families
Fidelis Secure Care
Medicare Advantage HMO (Dual Eligible). October 2010 to January 2013 Community Account Manager Developed new and retained existing relationships with client base, resulting in 65% retention and 10% new membership leads. Conducted in-service training to office/home managers regarding organizational protocols. Completed weekly reports for nurse practitioners and physicians. Verified client information to ensure proper insurance information and resolved customer service issues. October 2009 to October 2014 Company Name City , State Administrative Assistant/ Home manager Advanced to increasingly responsible positions, culminating in management role with oversight for a state certified Group home. Directed 12 employees and managed inventory, merchandise and cost controls resulting in 20% annual savings. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Completed balanced billing, authorization verification, and 3806 forms for payment. Completed background checks, fingerprinting, and employee information hiring packets for new hires. Education and Training Organizational Leadership Masters Business Administration Organizational Leadership May 6, 2017 University of Findlay International Business MBA International Business Lean Six Sigma Black Belt Certification March 31, 2017 University of Michigan Health Care Administration Bachelors of Science Health Care Administration May 2015 Mercy College of Ohio Associates of Science May 2013 Wayne County Community College Magna cum Laude Activities and Honors I am an experienced corporate professional with 10 years of progressive accomplishments, and work history. I am highly diversified with interpersonal skills, demonstrated leadership and a strategic thinker for efficient and effective problem solving. I have worked full time while completing my Executive Management MBA with conferral date in May of 2017. My goal is to align and engage my broad, diverse skillset and experience to contribute to meet and exceed plan/budget goals.
I seek a career opportunity that will leverage my unique skills and qualifications as a business professional. My intent is to utilize my MBA education and work history to establish a mutual relationship, which will impact the bottom line and provide a platform for my career growth and advancement.
*MBA- General Management coursework in accounting, financial management and leadership
*Proven track record implementing successful leadership practices to motivate and manage staff.
*Implemented and directed 5S lean initiative to 127 employees.
*6 years of professional robust leadership and management experience. Skills billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation | HEALTHCARE |
PA MEDIA GROUP Summary Be in a position involving and utilizing my marketing and management skills and knowledge gained throughout my education and on the job experience. Highlights Deep understanding of Google Analytics; analyzing website traffic and trends to help make business decisions; experienced in the tracking and optimize advertising campaigns; Heavy experience in digital marketing (search, target ads, email, social, display, mobile); sold and managed numerous multi platform digital marketing plans; reading and interpreting digital reports; extensive print experience; effective when leading a team; organized; take direction well; open minded; customer service experience; sufficient in computer based skills; work well under pressure; event planning experience
*reference available upon request Experience Pa Media Group 04/2015 to Current Company Name I am responsible for maintaining and growing the Real Estate category. I help my clients understand and utilize Pa Media Group's digital marketing platforms to secure leads and boost brand awareness. This involves have a deep understanding of audience targeting, SEM, SEO. SMO, email, Pinterest, video, rich media, content marketing, realtor, builder, and apartment specific advertising, and print advertising. I collaborate with my clients to come up with the best strategies to fit their needs. I have monthly reporting calls with these clients to go over there advertising success. I do this by analyzing their Google Analytics account. I must be in Google Analytics daily. I am responsible for showing the success of their advertising campaigns through Google Analytics. I also must show them trends and optimize their campaigns using Google Analytics. Having a deep understanding in Google Analytics is critical in making sure my clients are making the correct advertising choices. I provide my clients with any and every report they need through Google Analytics to assist them. I am responsible for creating monthly reporting decks for my clients. These reports summarize what is going on with their website, their website traffic, what is working best, and what needs to be changed in their marketing strategy. I am currently responsible for managing one of the company's largest digital campaigns. This is because of my deep understanding of Google Analytics and the manner in which I can utilize it for the client. Healthcare Account Executive 03/2014 to 03/2015 My main responsibility is to grow and retain new and old healthcare related businesses. I must find new business opportunities as well as maintain my current book of business. I must be knowledgeable and have a full understanding about Audience Targeting, SEM, SEO, SMO, Email Blasts, Pinterest , Video ads, Rich Media, Content Marketing, and whatever new product our company launches. In this position it is critical that I have a deep understanding of Google Analytics. I must have the ability to tie all digital campaigns back to customers Google Analytics if able to. I have to be able to that translate the information from Google Analytics so my customers can understand it and also find the information useful. My goal is to be an indispensable resource to all my customers. I currently am response for managing and maintaining our of the companies largest digital accounts. Must work with the whole Healthcare team and maintain open communication so we do not overlap in our prospecting efforts. Real Estate/ Executive Marketing Media Consultant 07/2012 to 03/2014 Company Name I am responsible for learning, understanding, and selling all products of the media kit. I am accountable for maintaining my own book of business. Repair past customer experiences, maintain current customer relationships, and create new relationships. Create and develop effective marketing solution packages for customers. Campaign management included utilizing google analytics to optimize the campaigns. I had to be knowledgeable and have a full understanding about Audience targeting, SEM, SEO, SMO, Email Blasts, Youtube ads, and Pandora ads. I Project Leader on Best of York Tab, Readers Choice Tab, Parade of Homes Tab, and Home Show Tab. Was an active part of the Marketing Committees for York Builders Associations and York Economic Alliance as a company representative. Responsible for hitting monthly sales goals in retail, real estate, and digital. Responsible for hitting the goal of each tab. Responsible for managing, maintaining, and pitching some of the largest local accounts. I was a marketing intern at The Conference Center at Shippensburg University during the spring semester of 2011. Worked with customers at internship, made multiple documents for their packets, helped coordinate and set up for events, sending e-blasts, trained with vizergy, and started the process of getting the new Shippensburg Brochure started and designed the brochure, which I had to present to the Shippensburg Area of Commerce. Final project for the internship was coordinating and planning a networking event for 600 guests. 05/2011 to 02/2012 Company Name sales associate; responsible for greeting customers, assisting customers with choices, problems, and getting products, selling our credit card to customers, running the cash register, creating displays, unloading and organizing shipments, unpacking shipment and organizing it on carts, and putting together furniture. LEADERSHIP. Project leader and point person for Best of York Tab, Readers Choice Tab, The Parade of Homes Tab, and Home Show Tab; training and assisting new hires and Pier 1 Imports; coordinated and plan events at internship;. Education Bachelor of Science : Marketing and General Management 2012 Shippensburg University John L Grove College of Business City , State Marketing and General Management AACSB : International GPA: GPA: 3.5 Internship at The Conference Center at Shippensburg University
Dean's List Fall Semester of 2011 and Spring Semester of 2012
Dale Carnigie, 2013 International GPA: 3.5 Internship at The Conference Center at Shippensburg University
Dean's List Fall Semester of 2011 and Spring Semester of 2012
Dale Carnigie, 2013 Skills ads, advertising, book, Brochure, cash register, content, credit, client, clients, customer service experience, direction, Email, event planning, Google Analytics, LEADERSHIP, managing, marketing plans, marketing strategy, marketing, networking, organizing, print advertising, Project Leader, reading, Real Estate, reporting, retail, selling, sales, Video, website | HEALTHCARE |
ADMINISTRATOR Executive Profile Accomplished Executive with demonstrated ability to deliver company oversight, committed to cost-effective management of resources and quality performance. Skill Highlights Healthcare industry executive with over 20 years' experience including 16 years managing full service home healthcare facilities including profit and loss responsibility, clinical and operations management, quality improvement and control, personnel/employee relations, recruiting, customer service and business development. Strong leadership skills and experience in: Strategic Planning Team Building & Leadership Implementing Best Practices Contract Negotiations Human Resources Performance and Productivity Improvements Finance & Accounting/Profit and Loss Accountability Budgeting and Pricing Operational Management Time and Organizational Management Collaborative Problem-Solving Core Accomplishments Professional Experience Company Name City , State Administrator 01/2005 to 01/2015 Develop and implement short and long term plans. Establish clear objectives. Coordinates the efforts of business success. Responsibilities include: Full P&L responsibility; Sales and market development; Financial status; Patient Care Delivery; Client Services; Strategic planning and profitability and accountable for all operations and programs. Successful business growth and development through marketing programs, consistently increasing agency census over the course of 9 years. Expanded Private Duty market through successful performance and productivity improvement; contract negotiations and reimbursement strategies, consistently increasing agency census from 31 to 240 in the course of 9 years. Prepared and analyzed weekly/monthly reports, identifying payer issues, maximizing reimbursement and improving operational efficiencies. Effectively established clear objectives and developed short and long term plans for business success. Cultivated strong relationships with area hospitals, vendors/suppliers and payer sources. Maintained high level of business standards through persistence and diligence; high ethics and Integrity. Led State and Federal Regulatory surveys. Improved and maintained efficiency in HR functions, billing management and clinical operations through effective communication and leadership abilities. Company Name City , State Director of Healthcare Services 01/2004 to 01/2007 Responsible for staff providing daily patient care and related office activities conducted in accordance with applicable law and regulation. Ensured effective and efficient delivery of all clinical services in accordance with agency standards and values through: clinical management, billing functions and management; regulatory compliance; staff supervision and training, documentation and Quality Assurance management. Maintained high quality of patient care through constant communication with staff, teaching skills when interacting with clients and staff, demonstrating excellent decision-making skills, and teaching plans that utilize principles of teaching and learning. Improved and maintained clinical management through persistence and diligence, holding staff accountable and leadership skills. Improved billing function as related to clinical operations by effective implementation of Best Practices and operational management. Maintained State and Federal regulatory compliance by way of staff supervision and training, documentation oversight, HR related items and effective communication among all stakeholders. Company Name City , State Clinical Director/Branch Manager 01/2002 to 01/2004 Leadership position in ensuring effective and efficient agency operations through: clinical management; billing functions and management; regulatory compliance; staff supervision/training; documentation management; HR functions operational decisions; effective communication among all stakeholders; and Medicare Conditions of Participation compliance. Improved methods of communication among all staff to ensure responsive coordination of care activities occurred. Maintained State and Federal regulatory compliance through: enforcing staff accountability, implementing processes and procedures established through Best Practices and operational management, leadership abilities and attention to detail. Influenced team spirit and motivation by way of interpersonal communication skills to ensure consistent quality standards of care was delivered to all patients. Promoted positive work environment to meet company goals. Company Name City , State Authorization Specialist 01/2001 to 01/2002 Responsible for follow up of pre-certification/authorization payer requirements for multiple home healthcare agencies in a nationwide company. Ensured authorization for all planned care and home health visits was in place prior to service dates. Participated in the implementation and roll out of new processes of verification and authorization for home health agencies nationwide. Successful negotiations of visit bill rates with payer source/case managers as needed. Follow-ups with nationwide agencies regarding case management issues ranging from a 140 - 240 patient case load. Established ongoing relationships with agency and insurance case managers. Company Name City , State Clinical Manager 01/2000 to 01/2001 Responsible for direct patient care and directing a team of clinicians. Perform staff assignments, scheduling of patients and needs, performing monthly Pre-bill and UR audits, completing monthly infection control logs, proofing all staff paperwork, managing accurate and up to date charts, delegation to staff members, coordinating Team conference meetings, participating in on-call schedule, case managing a patient load of 45-50, collaboration of patient care. Implementation of Medicare PPS reimbursement policy. Company Name City , State Staff RN 01/1998 to 01/2000 Direct patient care in the home setting. Maintenance of a patient load of 7-10/day; participation in on-call scheduling and weekly Case Conference meetings; making appropriate allied health referrals; planning of patient care from start of care until discharge; providing a care plan and setting appropriate goals for patient needs; implementing care plan activities through acquired skills and patient teaching as indicated; providing support for other staff members and managers. Successfully established effective patient outcomes and quality care. Company Name City , State Staff RN 01/1996 to 01/1998 Responsible for direct patient care as directed by patient physicians. Promote and restore patient's health by collaborating with physician and multidisciplinary team members, providing support to patients, co-workers and supervising team members. Education Bachelor of Science : Healthcare Administration 2005 University of Phoenix , City , State Healthcare Administration BS : Healthcare Administration
Registered Nurse 1996 Northwest Mississippi Community College , City , State Healthcare Administration
Registered Nurse Diploma : Nursing - Registered Nurse Methodist Hospital School of Nursing , City , State Nursing - Registered Nurse Southwest Tennessee Community College , City , State Pre-requisite coursework working toward nursing degree Skills Accounting, agency, attention to detail, billing, Budgeting, business development, case management, charts, interpersonal communication, Contract Negotiations, Client, clients, customer service, decision-making, Delivery, directing, documentation, employee relations, Finance, Financial, home health, home healthcare, Human Resources, HR, infection control, insurance, Team Building, Leadership, leadership skills, law, regulatory compliance, managing, marketing, market, market development, meetings, office, negotiations, nursing, operations management, Organizational, Patient Care, Direct patient, personnel, Pricing, Problem-Solving, processes, profit and loss, proofing, quality, quality improvement, Quality Assurance, recruiting, Sales, scheduling, staff supervision, Strategic Planning, supervising, surveys, teaching Additional Information Licenses
* Registered Nurse, State of Mississippi, 1998
Honors
* Graduated with Honors, University of Phoenix, Bachelors of Healthcare Administration | HEALTHCARE |
DIGITAL MARKETING SPECIALIST Summary I'm a creative retail-marketing professional with 10 years of experience managing omnichannel marketing campaigns. My specialties include digital marketing and media, direct marketing with a strong emphasis on direct mail, CRM and database testing, customer segmentation, event promotions, credit, loyalty and project management. I have the innate ability to effectively and efficiently execute complex marketing campaigns in a fast paced environment with tight timelines. Highlights Experience Company Name May 2013 to January 2015 Digital Marketing Specialist City , State Responsible for the discovery and development of marketing strategies for both desktop and mobile to drive traffic and sales while meeting ROI goals. Assisted in the development, launch and management of a customer acquisition and CRM retargeting program created to attribute in-store purchases to online behavior. Assist in the planning, execution and analysis of display advertising through various online media networks to support marketing campaigns. Optimize SEO and SEM campaigns utilizing reporting tools such as Google Adwords to review keyword performance and return on ad spend in support of merchandising focus and promotional cadence. Support new store openings and brand marketing events through geo-targeted digital media and marketing campaigns. Manage partnerships with affiliates in order to promote CRM offers and storewide promotions to increase traffic and sales both in-store and online. Leverage data to match customer's across devices and to identify new to file. Managed all digital media relationships such as YouTube, Hulu and Pandora. Assisted in the planning, launch and management of a brand sponsored Pandora station www.pandora.com/expressrocks. Company Name Current to January 2015 Account Director
Account Director City , State for a large insurance and financial client. Manage a team of 4 account executives in the execution of omnichannel marketing campaigns. Allocate agency support and resources to ensure client assignments and day-to-day responsibilities are executed above and beyond expectations. Develop strategies and tactics to achieve client objectives within budget and on time. Manage vendors in the production and planning of omnichannel marketing campaigns including direct mail, email, web development and digital marketing. Assist in identifying and developing new projects and business opportunities for both our current client and future clients. Analyze data to apply results to future campaigns in an effort to execute more effective and efficient direct marketing campaigns. Company Name May 2010 to May 2013 CRM Specialist City , State Planned, executed and analyzed over 50 direct mail and in-store CRM campaigns that totaled approximately 150 million pieces circulated yearly. Specialized in database testing, customer segmentation, modeling and prospecting for direct mail campaigns executed both domestically and in Puerto Rico and Canada. Provided marketing support for partnerships with such programs as America's Next Top Model, SXSW, Coachella and Fashion Star, Managed credit and reward program that generated over $350 million in sales in 2010. Manage gift card budget of over $1 million for card production, promotional programs and maintain B2B partnerships. Assisted in the development and launch of the new Express loyalty program NEXT. Assisted in customer acquisition and brand awareness to support store grand openings both domestically and internationally. Company Name October 2007 to May 2010 Marketing Coordinator City , State Assisted in the coordination and launch of our redesigned web sites; asfurniture.com and vcf.com. Managed partnership with Columbus Crew to help in branding efforts. Assisted in new product launches and rebranding campaigns. Conduct competitive analysis for key markets. Maintained cross-functional partnerships with merchandising and merchandise planning to help support marketing campaigns. Proofed all advertisements for pricing, copy and product accuracy. Company Name September 2005 to October 2007 Senior Healthcare Sales Recruiter City , State Responsible for increasing sales through existing and new clients. Recruited, screened and managed over 175 healthcare professionals with roles such as RN, LPN, LSW, LISW, STNA and CNA. Created and executed direct mail campaigns that increased field staff by 20%. Responsible for generating new business with all types of healthcare facilities. Responsible for planning, marketing and executing seasonal vaccination clinics. Education Franklin University 2005 B.S : Marketing Marketing Promotions and Public Relations City , State GPA: Dean's list 2005. Marketing Marketing Promotions and Public Relations Dean's list 2005. North Central State College 2003 business data communications City , State business data communications Skills Digital Media, Digital Marketing, Social Media, E-Mail, Direct Mail, Mobile, Promotions, Branding, Customer Acquisition/Retention, Analytics, Budgeting/Forecasting, Database Marketing, Testing, Customer Segmentation. | HEALTHCARE |
NC AIR GUARD HEALTH SERVICES MANAGER Career Overview A Highly Skilled and Attentive individual seeking a position that provides opportunities for professional growth and development. Extremely motivated individual that will provide prompt, friendly, and professional service at all times. Leadership and Team Building Skill Highlights * Logical and Analytical Thinking Written and Oral Communication * Customer Service Oriented Problem Solving * Motivated Self Starter Critical and Creative Thinking * Over 4 years Medical technician Background Technology Background * Data Processing Functions QUALIFICATIONS Certified Computer Technician * Extremely Customer Service Oriented Highly Reliable Technician * Flexible work schedule Security Clearance * Technology Background Certified Electronic Health Records Specialist Certified Medical Supply Technician Professional Experience March 2013 to Current NC Air Guard Health Services Manager Salary $38,264.88. Performs and directs patient management functions. Interprets communications, directives, and publications. Coordinates release of information functions. Prepares health record copies and abstracts. Coordinates release of information functions. Prepares, files, safe- guards, transfers, and retires health records. Maintains patient locator and suspense files. Prepares, codes, and transmits clinical record cover sheets. Transcribes daily information onto charts. Transcribes physicians' orders, and prepares requests for diagnostic tests, consultations, and referrals. Performs functions to admit, discharge, and transfer patients. Compiles information and prepares reports, graphs, and charts on bed occupancy, staffing, dental health, medical care from civilian sources, and professional activities. Prepares and interprets communications, directives, and publications. Prepares patient-related correspondence and special orders for patient assignment, reassignment, and aeromedical evacuation. Performs procedures for network referrals. Provides claims assistance and counseling to beneficiaries. Performs and manages resource management functions. Prepares financial statements and subsistence stock records. Compiles information, subsistence accounting, and prepares statistical reports. Performs market analysis and business-case analysis. Coordinates Third Party Collection (TPC) activities and prepares necessary reports. Assists in manpower surveys and developing manpower standards. Identifies manpower standard exceptions and deviations. Screens medical records to gather data for medical audits. Analyzes workload and cost data necessary to validate manpower requirements and develops adjustments and projections to support clinical or mission changes. February 2013 to August 2013 NC Air Guard Computer Technician 38,264.88. Performs client-level information technology support functions. Manages hardware and software. Performs configuration, management, and troubleshooting. Removes and replaces components and peripherals to restore system operation. Installs and configures software operating systems and applications. Provides service to end-users for operation, restoration, and configuration of information systems. Reports security incidents and executes corrective security procedures. Performs client-level voice network functions. Manages hardware and software. Performs configuration, management to include adds, moves, changes, and troubleshooting. Plans, schedules, and implements installation and maintenance functions associated with voice systems. Removes and replaces telephone instruments. Reports security incidents and executes corrective security procedures. Performs client-level Personal Wireless Communication Systems (PWCS) functions. Manages hardware, software, and Controlled Cryptographic Items (CCI). Performs configuration management and troubleshooting. Plans, schedules, and implements installation and maintenance functions associated with PWCS. Removes and replaces components and peripherals to restore system operation. Reports security incidents and executes corrective security procedures. Reports spectrum interference incidents. Company Name June 2009 to May 2012 HealthCare Supply Specialist 32,000. Operates and supervises the base medical equipment management office and non-medical material support. Validates and coordinates equipment requests. Monitors expense and investment equipment fund programs. Ensures in-use equipment asset inventories are accomplished and necessary corrective actions and documentation is taken. Provides and monitors non-medical supply and equipment support. Inspects reviews and evaluates medical materiel support. Conducts periodic internal inspections of medical materiel for compliance with policies, procedures and directives. Analyzes reports and records and takes necessary corrective action. Ensures effective support is provided for all customers. Visits supported activities. Performs medical materiel functions. Establishes and ensures timely and efficient management of excess materiel and equipment. Receives and inspects incoming supplies and equipment. Applies special handling procedures for controlled medical items, gases, precious metals, dangerous and hazardous materials and refrigerated or frozen materials. Provides and maintains medical kits and sets. Delivers supplies and equipment to supported activities. Education University of Mount Olive 2014 Bachelors of Science and Business : Health Care Management Skills accounting, business-case, charts, hardware, configuration management, counseling, client, documentation, financial statements, graphs, information systems, information technology, market analysis, materials, office, Monitors, network, operating systems, peripherals, policies, publications, staffing, telephone, troubleshooting | HEALTHCARE |
OPERATIONS MANAGER Professional Summary Excellent time management abilities with sound relationship and building skills. Able to manage effectively at all levels, strong leadership skills and strong financial/analytical understandings. Developed and managed monthly and yearly budgets Implemented Total Quality Management (TQM) and empowered staff to maximize their growth potentials. Profit/loss statements (graphs) to show supervisors (CEO, President) month to month statements on how each department and/or company was doing, along with recommendations on what should be done to continue or improve on previous months and trends. Managed multiple sites Program development Hire and terminations of all employees Highlights of Accomplishments Increase profits by increasing both billing revenue and productivity of employees. Improve customer satisfaction through education and decreasing scheduling conflicts. Decrease loss revenue through billing department Working with customers and payments Educating customers on their responsibilities to pay Improve employee production Decrease the amount of employee sick time through incentive programs Highly analytical healthcare management professional combining more than 28 years of work in healthcare with proficiency in financial management, leadership and positive clinical outcomes. Skills Budgeting proficiency Strategic planning capability Analytical thinker Quality improvement competency Promotes positive behavior Accomplished leader Independent judgment and decision making Work History 03/2004 to 02/2008 Operations Manager Company Name – City , State Performed all business responsibilities for the Rehab Department of a Physician group practice. Program development, business growth, and customer service. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Recruited, hired, trained and coached on average of 3 new employees per year. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Reviewed customer survey information to prioritize areas of improvement. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication. Certified that equipment and supplies were properly maintained for quality patient care and safety. Identified process improvements in the day-to-day functioning of the department. Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting. 07/2000 to 02/2004 Healthcare Business Director Company Name – City , State Implemented business plans and growth potential through expanding outreach clinics and outpatient facilities. Increased awareness of hospital to outlying population through free clinics and community education. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Introduced, negotiated and implemented new projects to expand scope of engagement. Identified process improvements in the day-to-day functioning of the department. 03/1993 to 07/2000 Business Director Company Name – City , State Performed business duties to increase revenue through higher patient referrals by means of marketing strategies, decreased debt and increased overall profit so company could re-sell clinic for higher profit. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Interpreted and communicated new or revised policies to staff. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. 04/1989 to 02/1993 Business Manager Company Name – City , State Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Established and maintained systems that safely met residents' needs. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Routinely collaborated with department managers to correct problems and improve services. 06/1986 to 02/1989 staff/Business office Company Name – City , State Introduced, negotiated and implemented new projects to expand scope of engagement. Established standards for selection, promotion and termination of staff. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Education 1986 Bachelor of Science : Business Management/Healthcare University of South Alabama - City , State Business Management 1984 Associate of Applied Science : Human Services Monroe Community College - City , State Human Services Accomplishments Ordained Minister Skills business plans, customer service, marketing strategies, profit, Program development Additional Information Community/Volunteer Services Board Member: Greece Historical Society | HEALTHCARE |
PATIENT CARE TECHNICIAN Professional Summary Proficient and caring Nursing team member offering over 6 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options Education High School Diploma Armijo High School - City , State Some College (No Degree) : Criminal Justice And Nursing Solano Community College - City , State Certifcate : Medical Assisting , 2011 Boston Reed - City Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options | HEALTHCARE |
REGIONAL RECRUITER Summary Motivated program management professional, a problem-solver and decision maker; specialized in team leadership, resource
coordination and customer service, who seeks to re-enter the workforce with both feet. Highlights Professional caregiver Extremely organized Program development Conflict resolutionDecision-making ability Team liaison Process improvements Strong written and verbal communication skills Culturally-sensitive MS Office Business correspondence Project coordination Accomplishments Hands-on Human Resources Coordinator with proven international/domestic operational, strategic, change management, and compensation management background. Skilled in organizational reviews, talent management, staffing, recruiting, expatriate management, managing diversity, and advising and influencing executive leadership on organizational issues that have a major business impact. Successfully posted, recruited, interviewed, and hired hundreds of personnel for British government postings across the world. Experience Regional Recruiter 10/2016 to Current Company Name City , State Carry out the full life-cycle recruitment process for a wide range of positions to include posting, sourcing, reviewing resumes and screening candidates, making offers, and following up Manage relationships with Posts delivering effective communication that supports the completion of recruitment activities and tasks Handle administrative related tasks including corresponding with hiring managers and candidates, record retention for recruitments; maintaining applicant tracking system activities related to open and closing of requisitions, entering complete and accurate data for reporting, and other relevant tasks Constantly evaluating area for process efficiency and identifying areas for development in guidance and reporting feedback from customers to senior managers Ensure the recruitments are effectively meeting the business needs and completed following appropriate procedures while meeting response time defined in the Service Level Agreements Partner with Hiring Managers to have a thorough understanding of the vacancy and the actions and customisations required to have a successful recruitment campaign Work with line managers to post open positions internally and externally, and coordinate candidate process up to and including on-boarding Perform other related duties as required and assigned. Healthcare and Education Coordinator 08/2012 to 01/2014 Company Name City Principal point of contact for all healthcare and education queries for citizens and military of the United Kingdom serving across the USA. Enrolled British employees and families in medical, dental and prescription benefits plans, and terminated plans at the conclusion of employment or duty. Ensured military and United Kingdom based citizen's healthcare and education claims are checked and authorized for payment, adjusting as necessary, and negotiated discounts with providers when appropriate. Conducted scheduled healthcare and education reviews and updates of British Defense Staff, created action plans for development, and submitted to the Healthcare and Education Manager for final approval. Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Oracle Administration Officer 05/2010 to 09/2011 Company Name City Security Clearance obtained March, 2011. Responsible for the financial administration of the British Defense Staff Provided support to the Resource Manager (DI) with primary focus on Oracle 11i functional system and administration tasks Controlled accounting periods and monthly maintenance of currency exchange rates Responsible for the compilation and upload of all payment spreadsheets generated by human resources. Oversaw all travel, medical, and personal claims; ensured Foreign Service compliance and provided swift reimbursements. Lead Pre-Kindergarten Teacher 10/2009 to 05/2010 Company Name City , State Devised and implemented lesson plans for twenty-eight four and five-year old children, based on distinctive cognitive guidelines set by the state and the institution. Interacted and updated parents daily on the various advancements of their children in handwriting, fine motor and large motor development, Spanish language and ASL skill development, and their knowledge on new music, art history, and computer skills. Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans. Addressed behavioral and learning issues with parents and daycare management. Fostered reasoning and problemsolving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Gave one-on-one attention to children while maintaining overall focus on the entire group. Education Bachelor of Arts : Sociology May 2008 University of Maryland City , State Major in Sociology, Minor in Psychology 3.6 GPA Nursing school prerequisites : Anatomy and Physiology I and II, Anatomy and Physiology Lab I and II, Microbiology Associate of Science : Nursing 2018 Baltimore County Community College City , State Registered Nursing Program, Spring of 2017 Languages Conversational Spanish speaking, Intermediate reading and writing. Skills People skills: Strong interpersonal skills, enthusiastic people person, advanced problem-solving, great organizational skills, advanced time management capabilities. Quick learner, skilled in ORACLE and WCN databases, knowledge of international business practices and government structure. Official-sensitive security clearance obtained October, 2016. | HEALTHCARE |
DINING SERVICES COORDINATOR Professional Summary I have worked in fine dining, in hotels, for more than half of my career, and I also have experience in the hospitalsetting. I have been in the elderly care field for the last 20 years. I have menu creativity, and I can work a smallbudget or a large one. I don't believe in waste, therefore I will use leftovers to create wonderful soups sauces and salads. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Skills Team leadership Budgeting and finance Self-motivated Strong verbal communication Staff development Employee training and development Fine-dining expertise Ordering and invoicing CPR certification Committed team player Process implementation Institutional and batch cooking Beautiful presentation of food Strong attention to safe food handling procedures Effective planner Food presentation talent ServSafe Certification Outgoing and energetic Training personnel Work History Dining Services Coordinator 07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas. Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements. Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followedproper food handling methods and maintained correct temperature of all food products. Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations. Cleaned and washed dishes, executed special dinners, and holiday events. Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff. Dining Services Coordinator 07/2016 to Current Company Name – City , State 07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas. Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements. Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followedproper food handling methods and maintained correct temperature of all food products. Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations. Cleaned and washed dishes, executed special dinners, and holiday events. Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff. Healthcare Kitchen Manager 10/2011 to 01/2015 Company Name AlabamaEstablished and maintained open, collaborative relationships with the kitchen team. Collaborated closely with theFood and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident.Established healthful and therapeutic meal plans and menus. Coordinated nutrition care with other members ofthe health care team and delegated responsibilities. Dining Services Director 07/2007 to 10/2011 Company Name – City , State Communicated openly and honestly with the management team during each shift to ensure it ran smoothly. Skills Communication, training, empowering, budget control, transforming leftovers into soups salads and delicious meals. Development of a stable staff, and happy residents. Able to generate all aspects of state regulations, Records and logs kept up to date. Family Functions and special events are especially fun and happy. Professional and caring. Able to adapt to any circumstance and cook to perfection. Education Bachelor of Science : Human Resources Management 1998 Faulkner UniversityMontgomery -
State Human Resources Management Activities and Honors
Certified in Serve Safe Management, and ongoing classes through the company understanding the agingindividual. These classes are for aging with dementia, as well as any other problems that the aging person mayhave. Although the classes are within the organization, They are very insightful, and informative. Therefore I amable to understand and comply with residents needs as well as pleasuresfor their favorite foods. I have justcompleted my certification through online courses for substance abuse counseling. I believe the more you knowthe more you can help someone else. | HEALTHCARE |
EMERGENCY ROOM ADMITTING SPECIALIST/QUALITY ASSURANCE Summary Driven, highly dedicated to my job and duties (Quality Assurance). I am an active listener, excellent problem solver and Speak,write and read Spanish fluently. Very professional and articulate. Strongly motivated, and have excellent customer service skills. Fast leaner and excel in building dynamic teams in an effort to achieve a goal for continual improvement. Accomplishments Master's in Social Work Spring 2016 University of Utah Bachelor's in Social Work Summer 2007 California State University of Los Angeles Experience Emergency Room Admitting Specialist/Quality Assurance Sep 2014 to Current Company Name － City , State Arrange efficient and orderly admission of patients. Insures that patient information is collected and that patients are aware of hospital policies and procedures. Interview incoming patient or representative and enter information required for admission into computer database. Collect co-pays and deductibles from patients. Distribute appropriate information to ancillary departments. Cross trained in other areas and perform any other duties as assigned (OP and IP). HealthCare Rep Oct 2009 to Aug 2014 Company Name － City , State Interviewing clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage. Completing applications for state and federal program, reviewing medical records and taking all actions necessary to expedite benefit approval. Maintain ongoing communications with government agencies regarding the status of claims. Provide updates and assistance to hospital personnel and other staff as needed. Knowledge of federal and state programs to benefit coverage for the client. Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living. Ability to read and apply the information contained in medical records and prioritize. Identify missing evidence and follow through to completion. Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process. Effectively educate and answer inquiries from patients and family representatives regarding application process and statuses. i.e. approval notices, denials and reapplications). Assists clients with scheduling appointments and reminding of appointments, as needed. Maintain ongoing communication with other internal Resolve Application co-workers to obtain information and/or provide updates regarding claim status. Diligently follow-up with institutions/businesses resolving issues ultimately affecting application approval. Able to identify appropriate escalation points as well as working with the escalation Team Leader to resolve issues, lastly, review outgoing client material for accuracy prior to submittal. Developmentalist/Caregiver Jul 2009 to Oct 2009 Company Name － City , State Provide direct care and training for developmentally disabled and/or mentally retarded (DD/MR), ambulatory and non-ambulatory individuals at the Utah State Developmental Center. Properly manage aggressive, self-abusive, and non-compliant individuals. Implement and follow prescribed behavioral programs. Transfer individuals correctly. Perform direct care services to include: bathing, showering, dressing, toileting or changing incontinent briefs (diapering), oral hygiene, feeding. Responsible for implementing and evaluating active treatment programs for the individuals, duties also include, but are not limited to: observing, monitoring, and reporting patient behavior. Participating in and supervising patient activities. Teaching daily living skills. Intervening in crisis situations; assists in maintaining a therapeutic, safe, and secure environment. Mental Health Worker II Jan 2008 to Mar 2009 Company Name － City , State Update and maintain client charts with medical services. Meet with treatment team (psychiatrist, MFT's and Psychologists) to discuss clients treatment plan. Facilitate STEP group for clients parents. Facilitate Anger Management groups for Clients. Coordinate client services with local agencies. Provide rehab services to medication only clients 1x/month. Provide interpretations to Spanish as needed to facilitate access to services. Home-visits. Parent and family support. Intense Case management. Attend clinic meetings. Participate as a tx team member. Facilitated daily groups for the Intense outpatient and inpatient program clients. Education Master , Social Work Spring 2016 University of Utah College of Social Work Social Work Bachelors Summer 2007 California State University － City in the Art of Social Work Languages Bilingual, Speak, Read and Write English and Spanish Fluently. Skills Bilingual,
Speak, Read and Write English and Spanish Fluently.
Advanced
in Word, Microsoft, explorer, lotus, and outlook, MIDAs,
Proficient in excel.
CPR
certified. Excellent customer service, critical thinker and problem solver | HEALTHCARE |
STAFFING COORDINATOR Professional Summary An energetic staffing professional seeking challenging experiences in Talent Acquisition and Talent Management. Solid communication, interpersonal, and organizational skills. Experience in working with upper management and executives to coordinate meetings, travel arrangements and onboarding of new employees. Skill Highlights Event Coordination Microsoft Word, Excel, Power Point, Outlook, SharePoint BrassRing and Taleo Candidate tracking systems Training and experience in Infovision II, Retail Link, and Spectra
databases; used to analyze sales numbers and performance, and create
progressive goals for upcoming months. Professional Experience 07/2015 to Current Staffing Coordinator Company Name － City , State Partner with US Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through Taleo (BaxTalent) Systems. Responsible for processing reports on a weekly basis within Taleo. Also responsible for Source of Hire and Candidate Slate reporting. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas. Point of contact for all Candidate Travel Questions. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with Onboarding of New Hires. Helped maintain data, processed Background checks and I9s. Processed Employee Referral and Hiring Bonus exceptions for Pay Roll. Facilitated New Hire Orientation with Talent Management and Business HR colleagues. Ensured New Hires to Baxalta, now Shire had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxalta, now Shire and the healthcare industry. Leader of a Workstream dedicated to creating a SharePoint for all information regarding Interview Coordination across multiple sites around North America. 04/2013 to 06/2015 Staffing Coordinator Company Name － City , State Partner with US Medical Products and BioScience Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through BrassRing and Taleo (BaxTalent) Systems. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas within the Medical Products and BioScience Businesses of Baxter Healthcare. Developed a process used to process last minute travel requests from Staffing Representatives. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes. Facilitated New Hire Orientation with Staffing and Business HR colleagues. Ensured New Hires to Baxter had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Work with Excel to create reports for Staffing Representatives and Business HR in Medical Products and BioScience organizations to track Open Job Requisitions in BrassRing and Taleo (BaxTalent) systems. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxter and the healthcare industry. 06/2012 to 03/2013 Staffing Coordinator Contractor on Assignment at Baxter Healthcare Company Name － City , State Partner with US Medical Products and BioScience recruiters by
scheduling interviews for candidates located in the US and abroad and
travel arrangements for domestic candidates while maintaining HR data
through BrassRing. Formed relationships with hiring managers and administrative assistants to ensure a smooth and consistent scheduling outcome.Developed relationships with mid to upper level managers and executives. Aid
hiring managers within the Research and Development, Regulatory, Sales,
Quality, and Marketing areas within the Medical Products and BioScience
Businesses of Baxter. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted
with maintaining new hire paper work, data entry, and audits of their
files to make sure all information has been provided for compliance
purposes. Work with Excel to create reports for Directors of HR
in BioScience to aid in understanding the number of open positions the
recruiters were working to fill. 08/2007 to 04/2012 Department Supervisor Company Name － City , State
Supervisor of the Women's Accessories
department. Responsible for the merchandising and sales of the department.Also responsible for overseeing the on-boarding, training, and performance
of the new and current associates that work in the department. Other department experiences were: Home
Department supervisor which included overseeing the commissioned sales
Window Department, Shoes Department, Children's Department, and Women's
Department. Key carrying supervisor that was also tasked
with securing the store at night and opening the store in the morning and
managing the associates to open and close the store at the same time. Handled many customer service issues that
were resolved to the satisfaction of the customers involved.
Successfully completed the Manager in Training
program for Sales Managers and above. Education and Training May 2007 Bachelor of Arts : International Business John Brown University － City , State International Business Community Service Junior Achievement Company Program November 2013-May 2014
Volunteered to help mentor students at Round Lake High School in the
Company program for Junior Achievement. We were the first group of
Baxter Employees to work with this program through JA. Helped to answer
questions as students created a business that they launched to sell
products to their school and their community. Led several classes where
we had to go over specific information for creating their business plan
and operating their business per the guidelines that were set forth by
Junior Achievement. Interests Kayaking, Swimming, Singing in Choirs at Church and in the Community Languages Intermediate in Spanish Beginner in Japanese and French Skills Administrative, Customer Service, Data Entry, Event Coordination, Merchandising, Networking, Reporting, Scheduling, Travel Arrangements Additional Information Founding Executive Board member of Baxalta's Business Resource Group, Early Career Professionals. Leader of the Recruitment and Retention Workstream. Analyzed Data surrounding Demographics of Milennial Population at Baxalta. Lead the Leadership Spotlight series where we coordinated one hour slots with senior leaders to give our group members a chance to interact on a more intimate level with senior leadership. | HEALTHCARE |
SR. PROJECT MANAGER Profile Information Technology Professional with a diverse background and 10+ years of progressive experience as an: experienced IT professional consistently delivering exceptional vendor solutions, third party development resources, project resources and program management results. Proven track record and experience with multiple large full-scale, full life cycle implementations, managing both functional and technical teams while provide operations and maintenance support in achieving corporate goals Core Qualifications Web content management Business case development Leading execution and delivery Vendor management Contract negotiations Product Roadmaps Financial management Sustainable applications management Internal and External Communication Strong analytical skills Cross-tier components implementation Project management Information security Document management Testing Excellent problem solving skills Content management systems Technical Skills Skills Experience Total Years Last Used Windows, VMWare, SQL, Mobile Development Professional Experience Sr. Project Manager 08/2012 to Current Company Name City , State Responsible for software lifecycle in the Cloud Realization group Manages multiple projects that involve planning, development of business and technical requirements, testing, deployment, and operational support of new products and features for AT&T's Cloud Services Leads cross-functional project team meetings, coordinates resources, facilitates communication with stakeholders, and drives project tasks, issues, and action items to completion or resolution Develops and manages detailed project documentation including project timelines, leadership status reports and presentations, issues logs, and meeting minutes Consults directly with clients on business goals, tools, strategy and best practices for software development Participate in consulting engagements with vendors (SOW, RFPs). Responsible for project discovery and planning all aspects of AT&T Cloud environment project budgets and financials Responsible for all aspects of pre-production lab planning, testing, deployment, and scheduling for AT&T Cloud Services projects. Manage all internal and external communications to project team members on project scope. Improved efficiency and process with change management, reducing network latency issues and providing increase response time to identify and fix network errors. Create detailed MS Project plans for project releases to tracked and meet release timeline objectives are met and avoid unplanned risks. Provide advice and guidance in implementing IT security policies and procedures in the development and operations of network systems, telecommunication systems, wireless (Wi-Fi) integration and security, personal computing, video-conferencing, infrastructure software and server support Create onboard processes for internal and external vendor management system Provide leadership and formulated action plans to detail roles and set clear expectations among stakeholders. Maintain SharePoint and Wiki sites with detailed project documentation. Healthcare Training NCO 05/2010 to Current Company Name City , State Georgia army national guard Healthcare Training Non-Commissioned Officer (NCO)/68W Ensure all clinical procedures; such as physical exams, immunizations, triage, IV therapy, collection and preparation of lab samples for analysis are executed according to federal guidelines. Provide case management for injured soldiers Train and mentor soldiers to administer first-aid treatment and life-support care to sick or injured persons in pre-hospital setting, for 78 Troop Command, according to HIPPA guidelines. NREMT-B certified # E2043432 BLS Instructor certified #08130190094. Implementation Engineering Manager Company Name City , State Managed 3G Engineering teams schedules and implementation of cell tower upgrades and downgrades, along with assisting in LTE projects in Atlanta metro area. Managed changes to scope and priority and evaluating impacts to project timelines due to unplanned changes Formulated action plans to address unforeseen delays to minimize the impact to project completion Provided leadership to project team members to ensure role clarity and expectations Developed project documentation including timelines, project meeting minutes, escalation and jeopardy notifications, and action items. Project execution: coordination of all activities, schedule with appropriate engineering work groups, provide regular updates using proper tools for internal and external project stakeholders. Project Manager III 10/2011 to 04/2012 Company Name City , State Accountable for planning and managing Network Infrastructure projects in support of GE Technical Services Group (TSG Group). Managed internal workgroups and resource allocations to ensure that project budgets averaging 4Mil+, risks and scope remained consistent. Responsible for network integration of sites acquired by GE; bringing sites up to GE standards - led up to 14 multiple PMO projects simultaneously and globally (Americas, UK, Algeria) managing resource labor/tasks, collaborating with Procurement/Sourcing to make purchases, keeping schedules/timelines, mediating project issues/risks Drove $1mil+ technical refresh project for the Nuclear business division - switches, routers, able/wiring, APs - project was used to define process for future tech refreshes Led multiple parallel tracks in transformative initiatives that include development and deployment of technical solutions - LAN, WAN, VLAN, WLAN, Juniper Firewalls, Cisco devices, Cisco Tandberg TelePresence, VoIP and working with local electrical companies (LEC) to install IP circuits Led firewall implementation; project consisted of analyzing network traffic and implementing lockdown policy to improve network security Day to day management and oversight of implementation and execution efforts for all TSG managed global infrastructures including - project planning, developing requirements, documentation, scheduling, communication, issue resolution and overall leadership of the engineers implementing the various tasks involved with bringing new global applications into GE's global infrastructures in the U.S., Asia/Pacific, and Europe/Middle East. Collaborated on 3rd party vendor installations for video network implementations Performed business analysis duties to gather preliminary requirements to work toward project-end solution Network & RCDD Engineers and Project Team. IT Project Manager 05/2000 to 12/2009 Company Name City , State Managed all aspects of infrastructure/network project management needs for client base Oversaw 15+ IT projects with circuit and hardware installation. Acted as a liaison between both internal and external clients, and technical staff such as access delivery, provisioning and equipment vendors Eliminate duplication and simplify processes and created escalation path to eliminate/reduce delays. Tracked all milestones associated with project lifecycle, from pre-sales RFP advisement to post-sales turn-up scheduling and first invoice billing. Managed all data and wireless products, VoIP, Sprintlink Frame Relay, Frame Relay, Dedicated IP services, DSL, 3G and 4G products Managed all voice services such as knowledge of T1, T3, DSL, X.25, SIP trucking and Frame Relay services. Escalated when needed to iLEC and CLEC providers to ensure timely local loop delivery. Education Master of Business Administration 2017 WALDEN UNIVERSITY City , State Project Management Certificate Course 2011 Clayton State University City , State Bachelor of Business Administration : International Business Marketing 2004 American American Intercontinental University City , State International Business Marketing Skills LTE, Cell Tower, LAN/WAN, Ethernet, 4G, VMware, NetApp, F5, 3G, advisement, APs, army, billing, budgets, business analysis, Business case, case management, change management, Cisco, hardware installation, network systems, consulting, Contract negotiations, client, clients, delivery, documentation, DSL, Compliance, Financial management, Firewalls, firewall, first-aid, Frame Relay, Product life cycle, SDLC full life cycle, functional, HIPPA, immunizations, Information Technology, Instructor, IP, LAN, leadership, life-support, managing, meetings, mentor, access, MS Project, SharePoint, network integration, network security, Network, policies, presentations, processes, Procurement, program management, Project Management, project planning, RFP, routers, sales, scheduling, software development, strategy, switches, T1, telecommunication, therapy, triage, upgrades, Vendor management, video, video-conferencing, Visio, VoIP, WAN, wiring, X.25, | HEALTHCARE |
CASHIER Summary 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Excellent communicator with a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Hardworking with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Highlights Excellent communication skills and rapid and precise customer service skills Self-motivated Quick learner Strong verbal communication Organized multi-tasker Team leadership Friendly and helpful Proficient in cash management. Valid OH driver's license Local/state health laws knowledge Late-night shift availability Credit card processing Carbonated beverage dispenser cleaning and Multi-line phone talent maintenance Healthy meal preparation Fast and efficient service worker Patient-focused care CPR certification. Accomplishments Employee of the Month at Taco Bell Experience Cashier Dec 2014 to Dec 2014 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Organized the store by returning all merchandise to its proper place. Certified Home Healthcare Aide Feb 2014 to Sep 2014 Company Name － City , State Provided patient education. Treated patients with strokes. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Assisted patients with daily functions. Delivered in-home care to disabled children and adults. Ensured safety and well-being of patients. Transported patients to and from different departments. Assisted patients with bathing, dressing, hygiene and grooming. Completed all daily living tasks to enhance the quality of life of elderly patients. Engaged patients with games, crafts, cooking, music, reading and other activities. Deli/Bakery Clerk Mar 2013 to Jan 2014 Company Name － City , State Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Decorated and merchandised quality bakery goods. Ordered and received bakery products and supplies. Properly wrapped, boxed, and weighed bakery department products. Practiced safe food handling procedures at all times. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Assisted customers with food selection, inquiries and order customization requests. Crew Trainer Sep 2012 to Mar 2013 Company Name － City , State Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Maintained cleanliness and presentation of stock room and production floor. Consistently provided friendly guest service and heartfelt hospitality. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity. Crew Member Mar 2012 to Aug 2012 Company Name － City , State Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work. Performed all position responsibilities accurately and in a timely manner. Education High School Diploma 2012 Trimble High School － City , State , Athens Associate of Science , Health and Wellness Washington State Community College － City , State , Washington Skills Excellent Customer Service. Certified in CPR and First Aide. Fast learning and working skills. | HEALTHCARE |
HOSPITAL & PHYSICIAN BILLING SPECIALIST Professional Summary HIGHLY-ORGANIZED PROFESSIONAL WHO EXCELS AT ASSISTING HEALTHCARE PROVIDERS WITH BILLING MANAGEMENT & CODING SUPPORT. WELL-ROUNDED TEAM PLAYER WITH A STRONG TRACK RECORD OF WORKING IN COLLABORATIVE ENVIRONMENTS, AND DRIVING BOTTOM LINE GROWTH THROUGH REDUCING OUTSTANDING RECEIVABLES. EXCELLENT COMMUNICATOR AND FREELANCE HEALTHCARE MARKETING CONSULTANT WHO EXCELS AT ESTABLISHING A RAPPORT WITH CLIENTS FROM DIVERSE BACKGROUNDS. PROBLEM SOLVER WHO EXERCISES CRITICAL THINKING, AND PERFORMS WORK AHEAD OF SCHEDULE. SEEKS TO TRANSITION INTO A MANAGEMENT ROLE WITH A PHYSICIAN'S OFFICE THAT WILL UTILIZE THE TALENTS/SKILLS OF AN EXPERIENCED MEDICAL BILLING SPECIALIST, AND ASPIRING OFFICE MANAGER. Licenses Skill Highlights Collections & Receivables Patient Advocacy ICD-9 & ICD-10 Standards Medical Billing & Coding Administrative Support Electronic Medical Records Insurance Verification Marketing & Design HIPPA Compliance FACS Athena Centricity Medical Manager MediTech MediSoft TruCode NueMD Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint) ● QuickBooks Knowledge of HMOs, Medicare and Medi-Cal Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Trained in ASC Coding CPT and HCPCS coding Internal medicine billing HHM and Medisoft billing systems HIPAA compliance Medical billing software Strong planning skills Technical expertise Patient-focused care Strong work ethic Team player with positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience Hospital & Physician Billing Specialist December 2013 to Current Company Name － City , State Responsible for managing and resolving insurance denials for medical, Workers Compensation and Personal Injury claims. Works with a team of Billing Specialists to interact with major insurance carriers, as well as government payers, including Medicare. Accountable for ensuring all new insurance claims are filed in a timely manner to prevent future reimbursement issues. Key Achievements & Bottom Line Growth Reduced receivables for a major North Carolina medical center from $4M to $520K in an 8-month period by reversing denials for patients via the insurance firms' appeal process, and by providing documentation confirming procedures were necessary Created and implemented new processes to facilitate the timely filing of new insurance claims Healthcare Marketing Consultant / Freelancer January 2009 to Current Company Name － City , State Provides ongoing marketing support to Scripps Memorial Hospital and Scripps Mercy Hospital in San Diego. Assists with projects including graphic design, marketing materials, industry trade shows, and implementing marketing to promote fundraising events. Physician Billing Specialist March 2012 to January 2013 Company Name － City , State Served in a frontline role, and was tasked with managing 40 accounts on a daily basis as well as assisting with medical billing and collections software. Provided daily updates to physicians' office managers on the Athena billing software packages via teleconference. Key Achievements & Bottom Line Growth Slashed accounts receivables for 40 Florida-based member physician offices from $6M to $2M in a 10-month period Consulted with senior management to expand Unified Physician Management's membership operations into the Northeast region, adding 52 new practices in a 7 month period, and increasing reimbursement rates via group membership Hospital and Physician Billing Specialist June 2009 to May 2010 Company Name － City , State Joined as an Insurance Verifier and was quickly promoted to a Billing Specialist. Responsible for auditing patient accounts for production of clean claims, which resulted in 15% fewer rejected claims, and reimbursement received from the carriers within an average of 45 days or less. Education and Training Bachelor of Science : Business Management Canisius College － City , State , US Bachelor of Science in Business Management with a Marketing Minor, Canisius College | Buffalo, NY Associate of Science : Medical Billing and Coding San Diego City College － City , State , US Associate of Science in Medical Billing and Coding, San Diego City College | San Diego, CA Accomplishments Skills Marketing, Fundraising, Graphic Design, Healthcare, Billing, Claims, Receivables, Accountable For, Auto Insurance, Compensation, Documentation, Filing, Insurance Claims, Medicare, Workers Compensation, Medical Billing, Medical Invoicing, Accounts For, Auditing, Accounts Receivables, Basis, Collections, Credit, Operations, Access, Administrative Support, Excel, Hippa, Icd, Icd-9, Medical Billing & Coding, Medical Records, Medisoft, Meditech, Microsoft Office, Ms Office, Outlook, Powerpoint, Quickbooks, Word, Associate, Business Management, Coding | HEALTHCARE |
MARKETER / ADMINISTRATOR Professional Summary Administrative, Healthcare & Pharmaceutical Sales
Dedicated and motivated professional with a strong background in Medical, Pharmaceutical & Dental Sales and New Business Development. Years of successful experience consulting and training on multifaceted projects, developing and implementing effective promotional techniques, and facilitating profitable relationships with a wide range of clients and key business partners. Called on various clinical representatives in the areas of cardiovascular, endocrinology, respiratory care, internal medicine, emergency services, primary care, hospitals, and pharmacies. Consistently recognized for outstanding contributions to the bottom line and solid reputation for surpassing specified sales and revenue objectives. Commended for organization, perseverance, efficiency, and priority management skills. Computer savvy and familiar with many modern systems and applications including Windows, MS Office Suite, and SalesForce.com.
Areas of Strength
Consultative Selling * Account Management * Business Development * Customer Relations * Client Retention * Training & Team Building * Networking & Prospecting * Clinical Administration * Strategic Planning * Territory Management Director of Marketing * Process Improvement *Office Management* Revenue Generation* Core Qualifications Account Management Creative Problem Solving Territory Sales Experience Leadership training Mentoring Customer Focused Experience Company Name January 2014 to July 2014 Marketer / Administrator City , State MANAGED ALL INTERNAL OFFICE EMPLOYEES; PAYROLL AND THEN SPENT 80%OF MY DAY AS DIRECTOR OF MARKETING. ANSWERED TO PRESIDENT OF COMPANY. CALLED ON CARDIOLOGISTS, NEUROLOGISTS, PAIN MANAGEMENT, DENTAL, WEIGHT LOSS CLINICS, PCP'S, INTERNAL MEDICINE, PSYCHIATRISTS ETC. Transferred with my husbands job from Kansas to Texas and then had to deal with some family issues that kept me from looking for work til 8/15/13 so had been actively looking for only 2 months. Company Name January 2009 to October 2012 Executive Dental Oral Healthcare Representative City , State Effectively promoted a full line of dental healthcare products including Sensodyne paste, Sensodyne Isoactive for Dentin Hypersensitivity, ProNamel for Acid Erosion Protection (Adults & Children), Aquafresh Enamelock, Aquafresh Isoactive, and Biotene for Xerostomia. Successfully sold to physicians, hygienists, and other practitioners while consistently increasing regional market share, boosting revenues, and meeting organizational goals.Trained at the dental and hygiene schools. Championed and established the first Sales Council Leadership Team for Oral Healthcare division Ranked #2 in the country for facilitating the most Telecons for practitioners within the first year out of 150 reps Selected to train and mentor new sales and business development associates in the department Presented with the "Empowerment Spirit Award" in 2010 for new ideas to generate revenue as well as the "Silver Spirit Award for my hard work" in 2011 Met or exceeded 100% of daily quota for physician calls and increased market share by15%. Company Name January 2003 to January 2009 Executive Therapeutic Specialty Pharmaceutical Sales Representative City , State Interacted extensively with physicians and healthcare professionals to promote diabetes, cardiovascular, high cholesterol, and respiratory pharmaceuticals (Avandia/Avandamet, Avandaryl, Coreg CR, Lovaza, and Ventolin HFA). Constantly met specified sales quotas and increased market share from .7% to 14.6% within the first 6 months. Ranked #2 in the region for overall sales and within the Top 10 out of 500 for cardiovascular products. Recognized as "Diamond Tier Winner" in 2004 in region and "Ruby Tier Winner" in region 2005 and 2006,Bronze spirit award 100% goal achievement in 2004. Presented with the "Geo Team Award"in region and "Top 10 Sales Rep" award for the region in 2007. Company Name January 2001 to January 2002 Radiology Product Specialist City , State Performed an array of managerial and administrative duties in support of daily departmental operations. Asked to initiate the first ever employee retention and client satisfaction program at Cerner. Communicated effectively with various clientele, helped resolve an array of issues, and increased customer satisfaction by 70%. Met or exceeded 100% of daily and monthly quotas set by management. Ranked #5 in the company (out of 300) within the first 6 months of employment. Education AVILA UNIVERSITY St. Joseph Healthcare Center 2001 Bachelor of Science (BS) : Radiologic Technology Biology City , State , United States GPA: GPA: 3.5 Radiologic Technology Biology GPA: 3.5 Interests AART License (2001) * Member, American Registered Radiologic Technologists
Charitable Volunteer Coordinator, Radiologic Science Club Skills Biotechnology and Pharmaceutical Sales, Administrative, Award Winner sales professional Additional Information CERTIFICATIONS & AFFILIATIONS AART License (2001) * Member, American Registered Radiologic Technologists Charitable Volunteer Coordinator, Radiologic Science Club | HEALTHCARE |
SENIOR ANALYST DATA QUALITY & GOVERNANCE Professional Background Analyst versed in data analysis and reporting, user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing, and leveraging relationships Skill Highlights Microsoft Access, Microsoft Excel, SAS, SQL Server Manager, Cognos, Crystal Reports Business Objects, SQL, Tableau Server and Desktop, Project Management, Data Analysis Professional Experience Senior Analyst Data Quality & Governance 04/2018 to Current Company Name City , State Create policies and procedures for actuarial and analytics group Monitor adherence to policies with scheduled reviews Conduct training on quality and governance policies Lead analyst for HIPAA compliance Create and analyze validation reports for health plan data Lead discussions regarding data issues identified Healthcare Data Analyst 04/2012 to Current Company Name City , State Experience with process analysis and other analytic functions Ability to interact effectively with different business units, team members, and external client at all levels Creates ad hoc data analyses and reports as needed Prepares monthly, quarterly, and annual reports of established clinical, utilization, and financial metrics for all Health Ministries and SmartHealth Proficient in computer and analytic tools such as SAS, SQL, and MS Office (excel and access) Performs medical and prescription drug claims analysis necessary to understand relative unit pricing across provider networks, and to inform decisions about provider fee schedules. Generates eligibility, medical, and pharmacy claims data needed for each Health Ministry to support budgeting, rate development, and manage the reinsurance program. Business Analyst 03/2008 to 05/2012 Company Name City , State Responsible for identifying processes to streamline and assist with various projects Created and maintained access databases for departmental use Identified system issues and coordinated with vendor for resolution Involved in project planning and testing system enhancements Defined business requirements for various projects Created adhoc reports as needed Created audit process for all securities applications Created reports for SEC and FINRA audits. Finance Analyst 06/2005 to 05/2008 Company Name City , State Backup to department manager Created and maintained managerial reporting daily, monthly, quarterly and yearly Created work schedule for department on weekly basis Created and distributed department stats and analysis to upper management monthly Primary contact for electronic invoicing candidates Created multiple databases for interdepartmental need. Trust Analyst 02/2003 to 03/2005 Company Name City , State Responsible for daily operations of 401(k) accounts for retirement services clients. Balanced 401(k) accounts on a weekly, monthly, quarterly, and yearly basis. Researched
and resolved out of balance situations quickly. Conversion Analyst 02/2002 to 02/2003 Company Name City , State Responsible for managing incoming and outgoing account conversions, daily DTCC reconciliation troubleshooting, and problem-solving. Revised an existing Microsoft Access program for incoming assets for accuracy Created a new reporting process in Access to identify asset balance discrepancies Resolved daily out of balance situations with various depository institutions Registration Analyst 02/2000 to 02/2002 Company Name City , State Responsible for re-registration of physical assets for trust customers Streamlined processes by automating applications for quicker processing and problem resolution Solved re-registration issues through brainstorming and troubleshooting Created a Microsoft Access program to track pending registration issues and generate reports Collaborated with company legal counsel for asset restriction removal Authored and updated procedures for registration process. Education and Training Masters of Business Information Technology : Project Management 2007 Walsh College City , State Project Management Bachelor : Business Administration 1996 Rochester College City , State Business Administration Certifications Certificate in Health Care Informatics Affiliations Volunteer weekly in local elementary school in reading development Lead business meetings on a weekly basis Volunteer in children's church on a weekly basis Taught Sunday school classes Skills Streamline Processes, Business Objects, Cognos, Crystal Reports, Customer Service, Data Analysis, Databases, Financial Invoicing, Managing, Microsoft Access, Microsoft Excel, Microsoft Office, Problem-Solving, Problem Resolution, Process Analysis, Project Management, Project Planning, User Acceptance Testing, Reporting, SAS, Securities Reporting, SQL, Troubleshooting, Annual reports, Tableau Server, Tableau Desktop | HEALTHCARE |
COMMISSION SPECIALIST Skills BUSINESS ADMINISTRATOR Project Manager Data Entry Business Manager Performance Analyst Results-focused, goal oriented, Business/Financial analyst with extensive experience in the business, nonprofit and health care sectors. MBA graduate with a focus on project management and administration. Superior analytical and quantitative skills with proficiency in data entry, Access, Excel, Crystal Reports and various statistical software. Research & Analysis Leadership & Supervision Program/Policy Development Data Entry Process Improvement Financial Cost Modeling Report Writing Clinical Forecasting Trending & Troubleshooting Software & Tools: MS Office 365 (Access, Excel, Outlook, PowerPoint, and Word), SharePoint, Visio, Sage ACT, Fastrax POS, Crystal Reports, Lotus Notes, Microsoft Expressions, IMA software, Stars software, QuickBooks, SPSS, GNU PSPP, Microsoft Dynamics. Advanced Access and Excel, including building databases, creating forms, pivot tables, t-tests, and standard deviations. Experience Commission Specialist Jan 2016 to Current Company Name － City , State Posts over 300,000 dollars in commissions each month. Reviews and processes commission statements from 15 insurance carriers per week. Posts all commissions with a 99 percent accuracy. Processes adjustments to correct commission errors and/or discrepancies. Analyses Excel spreadsheets with thousands of lines of revenue for consistency. Performs monthly reconciliation of cash to the general ledger which is used to calculate the monthly commission payments. Interacts with a variety of brokers and departments in Salesforce. Enters over 10 new service lines of coverage and completes 20 tasks per week in Salesforce. Inputs or adjusts 20 to 200 commission payment splits in proprietary commission system per month for biweekly revenue distribution. Business and Healthcare Instructor Jan 2015 to Jan 2016 Company Name － City , State Increased student enrolment by 20% year over year. Improved graduation rate in MA program by 25% with average GPA of 3.0. Assisted placement of 100 students in employed positions as medical assistance, medical coders and IT technicians. Edited 100 resumes for consistency, accuracy and relevancy. Taught 125 students in a year data entry, Excel, PowerPoint and Word. Improved accuracy of Stars Database by 10%. Client Specialist Jan 2014 to Jan 2016 Company Name － City , State Attained positive treatment goals for 50 residents over a course of two years above the average. Provided data entry and documentation for 110 case files, both in hard copy and with proprietary database. Networked with over 15 different agencies during tenure, coordinating positive outcomes via long-term goal planning. Coordinated medical treatment for over 50 clients, including the update of charts while working with corporate compliance. Coordinator and Grant Writer, Indiana Chapter Jan 2009 to Jan 2012 Company Name － City , State Achieved federal grant eligibility for corporation, the first time for the local chapter. Coordinated 10 teams of 5 in research documentation, data edited research reports. Developed 15 reports in Word on research outcomes for Chief Executive Officer. Developed detailed year end budget report for company facilitating sound financial management for the next year. Complied data in Excel and processed financials for 4 grant proposals. Networked via email and conference with 10 team leaders and various team members on a daily basis. Pharmacy Tech & Assistant Case Manager Jan 2005 to Jan 2008 Company Name － City , State Processed 25 hospital discharges, including proper documentation with PHI and corporate compliance. Verified proper documentation for 30 clients while coordinating with record management. Improved billing efficiency by 15% reducing medical insurance claims denials. Processed 20-25 insurance claims per day, including data entry of claims into hospital EHR. Processed 100 prescriptions per day with an accuracy of 99.8%. Down stocked 500 prescriptions during course of employment. Researched 40 charts for applicable documentation, updating as necessary and reporting effective results to management. Education and Training MBA , Business Administration 2012 IONA COLLEGE － City , State Business Administration Financial Accounting
*Operations Management
*Quality Management
*Quantitative Management MA , Public Policy 2011 SUNY EMPRIE STATE COLLEGE － City , State Public Policy Policy Implementation
*Qualitative Methods
*Quantitative Methods
*Business Compliance
Relevant coursework: advanced Excel, Access, PowerPoint, Word, Project, Visio, Salesforce, data entry, quantitative tools, innovation management, risk disaster, ambulatory care management, total quality management, operations management
Relevant concepts:
*business capability analysis
*data entry
*marketing analysis
*Balance Scorecard
*SWOT analysis
*root cause analysis
*Microsoft office
*mind mapping
*process modeling
*stakeholder list
*Pareto charts
*decision modeling Skills ambulatory care, Analyst, Balance, billing, budget, charts, Crystal Reports, clients, Data Entry, databases, Database, documentation, email, financials, Financial, Financial Accounting, Financial analyst, financial management, focus, Forecasting, forms, general ledger, grant proposals, innovation, insurance, Leadership, Lotus Notes, MA, marketing analysis, MBA, medical assistance, Access, Microsoft Dynamics, Excel spreadsheets, Excel, Microsoft office, MS Office, Outlook, PowerPoint, SharePoint, Word, Modeling, next, Operations Management, pivot tables, Policy Development, POS, Processes, Process Improvement, process modeling, project management, Quality Management, QuickBooks, Report Writing, reporting, Research, research reports, Sage, sound, SPSS, Supervision, total quality management, Troubleshooting, Visio | HEALTHCARE |
MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2 Summary Committed and motivated medical support assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Highlights Patient scheduling abilities Excellent communication and interpersonal skills Flexibility Reception area management Detail-oriented Self-starter Team player Accomplishments Certificate of Acheivement Experience 12/2015 to Current Medical Support Assistant (OA) GS-5 Step 2 Company Name － City , State Salary:
$32,918 per year 40 hours/week Supervisor:
Dwight Huddleston Service over 20000 military/civilian personnel and their dependents Enters, manipulates and/or retrieves information and
data from automated systems maintains and monitors patient appointment
schedules for the clinic/practice, coordinates and/or schedules patient
appointments with other clinics or specialties, receives patients and visitors
as the initial point of contact, in person or telephonically records and
relays messages and/or redirect calls experienced in providing technical advice and assist managers provides information regarding the
practice, clinic, and hospital policies, procedures, and locations to patients,
family members, staff, etc maintains all patients' records, both electronic
and paper responsible for the clerical duties inherent to the in processing
(reception), care, and out processing (transition) of outpatients, families/caregivers
and guests. Screen patients to determine eligibility of care for their treatment Always keep medical assistants informed regarding the policies, procedures,and goals of the organization passes on the supervisor's instructions on work assignment, priorities, and deadlines. Manages templates for 3 providers substitutes for absent medical support assistants to ensure there is coverage Provide on the job training to newly assigned employees maintain appointment calendars to schedule and/or cancel appointments. Knowledgeable of Defense Civilian Payroll System (DCPS), Automated Time and Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL) provide clerical/administrative and automation support using multiple computer systems and technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word and MS) Well versed to systems such as Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI). 10/2013 to 12/2014 Healthcare Assistant Rep Company Name － City , State Salary: $18,000 per year 40 hours/ week. Supervisor: America Gurrero may be contacted 915-204-1116. Duties: assisted with FSA/HRA benefits administered Cobra benefits respond to telephone inquiries and complaints using standard scripts and procedures filed personal information researches/resolves inquires and logs customer calls communicates appropriate options for resolution in a timely matter informs customers about services available and assesses customer needs provides functional guidance training and assistance to lower level staff assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness operates word processing equipment in order to produce a variety of narrative and tabular materials, including labels, graphics, correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures and reports. 01/2003 to 08/2012 Account Adjuster II Company Name － City , State Salary: $34,000.00 per year 40 hours/week. Supervisor: Tomeka Haddock -may be contacted (252) 493-4081. Duties: contacted customers to collect past due payments made acceptable payment arrangements with customer filed personal information, perform skip tracing as needed sent appropriate correspondence to customers scheduled appointments for designated personnel and remind them of such commitments, collected, selected, rearranged, tabulated, and consolidated data from numerous source documents. 08/2002 to 12/2002 Technical Representative Company Name － City , State Salary: 18,000 per year 40 hours/week. Supervisor: Shana Jones. Duties: Accepted inbound calls from customers regarding satellite radios, Activated new satellite service, resolved customer complaints and processed refunds, Arranged for defective satellite equipment to be repaired, replaced or refunded. 01/2001 to 12/2001 Pharmacy Technician Company Name － City , State Salary: $15,000 per year 40 hours/week. Supervisor: Tiffany Bowman. Duties: Received and stored incoming pharmacy supplies, verified stock and entered data into the computer to maintain inventory records, Entered customer information and prescriptions company database, Dispensed medical prescriptions operation. Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist. Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Protected patients and employees by adhering to infection-control policies and protocols. Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintained records by recording and filing physicians' orders and prescriptions. Generated revenues by calculating, recording, and issuing charges. Ensured medication availability by delivering medications to patients and departments. Prepared reports by collecting and summarizing information. Contributed to team effort by accomplishing related results as needed. 10/1997 to 11/2000 Bookkeeper Company Name － City , State Salary: $20,000.00 per year 40 hours/week. Supervisor: Milton Hagan. Duties: Maintained and kept records of cashiers' till balances, prepared bank deposits balanced cashier tills and office ledgers developed system to account for financial transactions by establishing a chart of accounts defining bookkeeping policies and procedures maintained subsidiary accounts by verifying, allocating, and posting transactions balanced subsidiary accounts by reconciling entries maintained general ledger by transferring subsidiary account summaries balanced general ledger by preparing a trial balance reconciling entries maintained historical records by filing documents prepared financial reports by collecting, analyzing, and summarizing account information and trends complied with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements; filing reports, advising management on needed actions, contributed to team effort by accomplishing related results as needed. Education 2016 Bachelor of Science : Healthcare Administration/Healthcare Management University of Phoenix － City , State , United States Health Care Administration/Healthcare Management (completed) - 3.7 5/10/2011 Associates : Medical Office Administration Fayetteville Tech Community College － City , State , United States Medical Office Administration 3.0 References Melissa Arnold (*) 910-574-3862 Tomeka Haddock (*) 252-367-776 Stephanie Williams(*) 910-489-3215 (*) indicates professional reference | HEALTHCARE |
HEALTH SYSTEMS ANALYST Summary Healthcare-Business professional with experience in competitive component resolution that drives revenue, growth, profits, and operational performance. I am seeking an opportunity with an organization that offers a visionary, innovative and professional environment that defines my experiences to rapidly understand new technologies and gain new skill sets. Self-motivated, detail oriented and adept communicator with solid written and verbal communication skills. Loyal, dedication and ambitious employee. Willing to travel or relocate. Education and Training 2016 University of Saint Francis City , State Master of Health Administration 2010 Pfeiffer University City , State Business Administration and Management Information Systems Bachelor of Science Degree Business Administration and Management Information Systems 2012 Certified Health Information Technology -Implementation Manager Certification-CHTS-IM Skills Proven patience and self-discipline Conflict resolution Relationship and team building Claims analysis and review specialist Critical thinking proficiency Government relations knowledge Proven patience and self-discipline Motivation techniques specialist Activities and Honors American Health Information Management Association, Member, AHIMA 2012-Present
Dress for Success 2010 to Present Experience January 2017 Company Name City , State Health Systems Analyst Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute. Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting. Extensive experience in patient accounting, billing, managed care, claims and decision support. A solid understanding of business aspects of healthcare operations and workflow. January 2017 to May 2017 Company Name City , State Health Systems Analyst Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute. Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting. Extensive experience in patient accounting, billing, managed care, claims and decision support. A solid understanding of business aspects of healthcare operations and workflow. January 2007 to January 2014 Company Name City , State Healthcare Claims Analyst Loaded and analyzed Medicaid, Medicare, and Commercial health plan data. Implemented analytic directives from senior staff and clients. Investigated issues in healthcare data from acquisition through presentation. Contributed to the development and maintenance of operational, financial, and performance-related reporting packages. Generated Medical reports summarizing cost and utilization trends and investigate drivers. Developed reports for clients using our business intelligence tool. January 1996 to January 2007 Company Name City , State Senior Benefit Claims Consultant Supervised (25) employees to improved efficiency, increase production, implement workflow processes, optimize Lean efficiency and training procedures for managed care and auto adjudicated claims. Achieved operating-margin targets while fostering a culture of performance and continuous improvement. Gained increase of 25% in financial raises and stock options. Work relationship with Executive, Directors, and clients to maintain good communication goals. Ensured contractual compliance requirements and reporting. Streamlined daily operations of departments, analyzed internal practices, identified areas of opportunity, presented problem solutions and generated efficiency recommendations. Reimburse expertise on products in all place of service under medical, pharmacy and vision. Experience in contracting Hospital and Physician. Researched and Analyzed Insurance Data as directed. Maintained 95% production and performance goals for six consecutive years. Experience of coding systems with electronic claims and Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), and International Classification of Diseases(ICD-9). July 2011 to April 2016 Company Name City , State Academic Resource Specialist II Maintained detailed administrative and procedural processes to improve accuracy and efficiency. assignment duties such as implementation of performance programs, and lesson assessment programs. Developed and executed strategic and tactical plans to meet student and organization needs. Interacted and Partnered with staff and key management teams in implementing strategic action plans to help with identifying organization objectives. Effectively increase retention efforts by 75% through the adoption of the early-alert program through computer software Starfish Application. Skills Accounting, billing, business intelligence, CMS, continuous improvement, contracts, CPT, Critical thinking, clients, Customer Support, Data Analysis, decision support, drivers, Financial, Health Information Technology, ICD-9, Insurance, letters, Microsoft Office, pricing, processes, Coding, Project Management, Quality, Quality Assurance, real-time, reporting, strategic, troubleshooting, Vendor Management, vision, workflow | HEALTHCARE |
AUDIT AND RECOVERY SPECIALIST Summary Proficient and highly skilled Customer support specialist with years of experience seeking to use my extensive background in customer relations, collections and sales into an intermediate-level position with future advancement. Experience Company Name City , State Audit and Recovery Specialist 01/2016 to Current Review, investigate, analyze, and resolve key issues at the provider and client level. Manage outstanding inventory as assigned by maintaining daily call volume and inventory turnover rate expectations. Adhere to all escalation timeframes and re-status inventory according to department guidelines. Interface and collaborate with various levels at the provider level to communicate outstanding inventory issues and attempt continuous follow-up throughout the order to cash revenue cycle. Utilize and contribute to refining department policy and procedures. Identify and communicate process improvements which result in operational efficiencies. Ensure systematic data oriented efforts to improve consumer and/or client services. Serve as resource and subject matter expert to less experienced staff. Collaborate, coordinate, and communicate across disciplines and departments. Ensure compliance with HIPAA regulations and requirements. Demonstrate commitment to the Company's core values. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Company Name City , State Healthcare Collections Specialist 06/2015 to 01/2016 The handling of inbound and outbound calls from client customers. Conduct account research and general analysis in order to assist customers. Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups. Following up with customers on payment arrangements. Maintain accurate records and documentation within the customer's account. Responsible for acting as a liaison between the customers and clients. Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level. Providing exceptional customer service, in order to establish a one call resolution for customers. Navigating Client Systems. Other related duties as assigned. Company Name City , State Student Advisor/Resolution Rep 12/2014 to 06/2015 Resolution of student questions. Track escalated calls in database. Follow basic procedures and phone scripts. Use fundamental knowledge to navigate customer information systems along with a basic knowledge of client services and products. Maintain work logs for specific account dispositions. Assist other staff as necessary. Company Name City , State Customer Service Representative 05/2014 to 07/2014 Under direct supervision, responsible for conserving, maintaining, developing and increasing business volume through existing clients by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate policy information through written and oral communication. Reply to customers using multiple systems, technologies, and the coordination of other functions is required. Provide information on a variety of complex customer service issues requiring knowledge of life insurance/ retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency. Speaks with clients regarding service request or problems; documents, evaluates and resolves customer's inquiries. Gain proficiency in automated workflow system. Process incoming and outgoing mail, using automated workflow system. Process complex and varied service requests. Represent Transamerica Life and Protection with professional pride to internal and external customers. Consistently meet/exceed set quality and productivity standards. Company Name City , State Customer Service Representative / Sales Agent 03/2013 to 05/2014 Uses strong communication and listening skills to handle customer inquiries. Makes specific offers to customers based on customer interest. Offers suggested products and services quickly and efficiently. Adeptly works between multiple applications containing customer and product information. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Maintains customer and product database. Skills and Accomplishments Trained in HIPPA, FDCPA, and Medical Terminolgy. Call Center Service Operations, Multi phone/Multi Monitor Use, Complaint Handling/Dispute Resolution, Records Management, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Sales, Insurance,Collections, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension. Computer Skills Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft Outlook,Microsoft PowerPoint, Windows, PeopleSoft, Visual/Content Manager, Mainframe, Clarify, AS400, Epic, SAP, Type 45 WPM. Education and Training Business Management 2018 Prairie State College , City , State High School Diploma : General Studies 2012 Harlan Community Academy Highschool , City , State | HEALTHCARE |
FIELD NURSE Professional Summary California-licensed Vocational Nurse with 25+ years of experience. Maintain strong reputation for achieving high
levels of patient satisfaction. Works effectively as a team member and interact in a positive manner with patients,
including difficult individuals. Core Qualifications CA License #VN133323
Skill Highlights Patient-centered care Accurately document patient conditions BAC screen/drug screen collection ability Medication administration expert Acute and rehabilitative care Wound cleaning/care expertise Mobility assistance IV drug therapy management Colostomy care familiarity Gastroenteral nutrition education Body mechanics knowledgeMedical clinical Specimen collection/processing proficiency procedures comprehension Experience Field Nurse January 2011 to Current Company Name － City , State Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Supported patients with customized patient teaching tools. Ensured efficacy of treatments through monitoring of treatment regimens. Provided treatment within scope of practice as defined by state law. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams. Performed lab tests and communicated results. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Monitored patients with acute conditions. Tested patients' blood glucose levels. Staff Nurse/Detox Specialist December 2012 to October 2013 Company Name － City , State Recorded patients' medical history, vital statistics and test results in medical records. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Acted as patient advocate and implemented total patient care through a team nursing process covering 10+ high acuity patients per shift. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Coordinated with doctors and registered nurses to develop care plans for patients. Home Health Care Nurse March 2009 to November 2010 Company Name － City , State Provided care for home-bound vent patient. Provided gastrointestinal feedings, medications, suctioning and family support. Performed tracheotomy care and range of motion exercises daily. Used house lift system to transfer patient to wheelchair. Escorted patient to MD appointments. Staff Nurse October 2008 to January 2009 Company Name － City , State Provided nursing care to patients including, but not limited to, distribution of medications, wound care and carrying out MDs orders. Worked closely with MDs during patient evaluations, transcribed MDs orders. Notified MDs of any patient change. Worked closely with patient and family to address their needs and clarify any orders or procedures. Set up any patient transfers to other facilities or to hospital for tests, etc., including transport scheduling. Supervised duties of Certified Nursing Assistants. Private Nurse May 2007 to September 2007 Company Name － City , State Provided primary care and assistance with daily living activities. Performed tracheotomy care and range-of-motion exercise. Ambulated the patient twice daily in backyard. Provided support to the patient's family. Assist the patient in reconnecting to vent. Provided Gastrointestinal feeding, medications and suctioning. Escorted the patient to doctor's appointments and prepared them for physician exams. Staff Nurse March 1999 to August 2006 Company Name － City , State Assisted patients in the 55-bed Respiratory Support Unit. Provided Gastrointestinal feedings, medications, suction, turned and repositioned patients, and ventilated dependent patients. Provided support to patients' families, including what can and cannot be done for an individual patient. Recorded patients' medical history, vital statistics and test results in medical records. Performed tracheotomy care and range-of-motion exercise for all patients. Regularly consult with the physician-in-charge regarding any changes in patient. Home Healthcare Nurse April 1992 to February 1999 Company Name － City , State Staff Nurse September 1987 to August 1991 Company Name － City , State Education Bachelor of Science : Business Administration , 1999 California State University － City Associate of Arts Franklin Pierce College － City , State MINOR: American History GPA: 3.66/4.0 Interests Licensed Vocational Nurse
San Francisco Community College San Francisco, CA Additional Information Licensed Vocational Nurse
San Francisco Community College San Francisco, CA Skills clarify, CA, focus, law, Nursing, processes, scheduling, statistics, teaching | HEALTHCARE |
OWNER Summary Results-oriented individual with diverse background in management and customer service. Dedicated to providing excellent customer service and Strong work ethic, professional demeanor and great initiative. Highlights Microsoft Office proficiency Employee training and development Schedule management Results-oriented Dedicated team player Resourceful Bilingual in [Language] Arts and crafts aptitude Meeting planning Scheduling Concierge duties Operations management Marketing and sales specialist Excellent interpersonal and coaching skills Recruiting and selection techniques Interviewing Staff development/training Internet savvy Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Interpersonal, oral, and written communication skills Clear public speaking skills Strong organizational skills Seasoned in conflict resolution Customer-oriented Social media marketing Event planning Strong planning skills Supervision and training Client relations specialist Exceptional writing skills Event planning Microsoft Office Suite Dedicated team player Certified in Early Childhood Education Classroom management Parent/teacher conferences Behavioral/cognitive skills development Teaching, tutoring and counseling Effectively work with parents Motivating students Interactive teaching/learning Innovative lesson planning Conflict resolution techniques Calm and patient Curriculum development Excellent classroom management Excellent reading comprehension Accomplishments Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Sales and Promotion Planned and executed promotional events to market services. Successfully planned and executed corporate meetings, lunches and special events for medical students, residents and faculty. Program Management Initiated and managed Student Technology Leadership Program (STLP), Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Owner 04/2014 to Current Company Name City , State Non-medical senior care Event and party planning Shopping for all occasions (wedding, showers, groceries, etc.) Pet/house sitting. Administrative Assistant/Clerk Intermediate Healthcare 10/2010 to 05/2014 Company Name City , State Planning many aspects of graduation, recruitment, orientation and various other projects throughout the year. Responsible for tracking all resident evaluations and compiling results for monthly Evaluation Committee Meeting Ensuring all residents have completed all required components; throughout their four year residency. Supervising of various resident events. Registering residents for required courses and workshops throughout their four year residency. Working with faculty and staff to market and promote the residency program. Beauty Consultant 04/2003 to 05/2013 Company Name City , State Managed all customer accounts. Coordinated sales and promotional events. Tracking of product inventory. Account management. Administrative Assistant 11/2008 to 10/2010 Company Name City , State Assist Principal Investigators and Lab Personnel with Animal Protocol information requests. Compile, distribute and track Annual Reviews for all Animal Labs on campus. Participated in planning of Orientation for New Committee Members. Assisting with updates on all approved animal protocols and modifications to ensure accuracy. Creating and updating of office standard operating procedures. Administrative Specialist Associate/Program Manager 04/2007 to 05/2008 Company Name City , State (Laid off due to lack of funding for position) Administrative Manager Coordinator for K12 Grant Funded Clinical Scholars Training Program-Post-Doctoral. Managed application process including advertising, interviews, and arranging all materials. Planned and implemented all aspects of Graduation for Clinical Scholars. Coordinated meetings and scheduling of program events. Led planning of two-day Annual Symposium-including marketing, poster session for trainees, travel arrangements, invitation mailing and speaker arrangements. Administrative Assistant 01/2003 to 04/2007 Company Name City , State Provided Administrative support for the Family Medicine Clerkship, working with third and fourth-year medical students, as well as, support for the Faculty Development Institute. Communicated with students, faculty and physicians to coordinate student assignments. Coordinated student manual and preceptor manual updates, assembly and distribution on a semi-annual basis. Responsible for proctoring National Board Exam every four weeks. Initiated and developed procedures manual for clerkship. Academic Secretary III 01/2000 to 01/2003 Company Name City , State Administrative support for first through fourth year medical student components. Main student contact. Participated in planning and organization of week-long Comprehensive Clinical Assessment Exam for third-year students. Assisted in planning Orientation for third-year medical students. Coordinated and planned ongoing faculty and student meetings. Worked very closely with a variety of departments, faculty and programs within the medical school and external sources. Organized and prepared student syllabi, schedules and assignments for first and second year students throughout the year. Initiated and developed procedures manual for job position and daily office procedures. Education Bachelor of Science : Language, Literature, Communication and Theater Arts Social Science Eastern Michigan University City , State Curriculum: Early Childhood Education/Elementary Education Language, Literature, Communication and Theater Arts Social Science Interests Planning, marketing and fundraising for community events.
Contributing time to church and community activities.
Working with the elderly. Skills Account management Administrative support Program Management Advertising Marketing materials Meeting Planning Microsoft Office Personnel Program Planning Recruitment Research Sales Supervising and training Symposium Planning Travel arrangements, Planning workshops | HEALTHCARE |
NATIONAL ADMINISTRATOR, POPULATION HEALTH AND ASSOCIATE DIRECTOR, VISIT CLINICAL PRACTICE Education Maters Certificate in Lean Six Sigma, Healthcare 2015 Villanova University City , State MPH Masters of Public Health, Health Care Administration 2012 West Chester University City , State M.D. : Medicine 2001 Saint Petersburg State Medical Academy City , Russia Executive Profile Healthcare executive with 16+ years of progressive experience in acute and post-acute care settings. Experienced in clinical operations, process improvement, quality, population health management, clinical integration, business development and marketing strategy in for-profit, and nonprofit health systems. Exceptionally strong in design and development of value based solutions and collaborative approaches in health care delivery with physicians, health systems, and related organizations. Professional Experience National Administrator, Population Health and Associate Director, Visit Clinical Practice 03/2014 to Current Company Name City , State A home health company with net revenue of $1 billion and 300 service offices in 22 states Responsible for design and implementation of population health initiatives in 100 service offices nationwide. Promote cross-continuum collaboration with physician practices, major health systems, payors, accountable care and community organizations. Report to Division Director, Visit Clinical Practice. Designed and implemented HF initiative in 100 offices, which led to 16.9% decrease in rehospitalizations, 6%-16.9% improvements in STAR outcomes, 21% decrease in utilization of services and 5.2% increase in admits per day, resulting in $13,085,546 in additional revenue in 14 months. Successfully implemented career pathing programs to develop specialized care teams across practice, resulting in the development of 461 cardiac leads, and 3000 trained health professionals nationally. Developed COPD program which received approval and recognition by National COPD Foundation. Designed and implemented Comprehensive Joint Replacement (CJR) program to improve the quality of care. Developed bundled program protocols for CABG, AMI, and Heart Failure for effective care delivery. Fostered over fifteen provider/payor relationships by developing operational/clinical processes to integrate care across the continuum. Conducted a practice-wide gap analysis with patient experience committee to identify key problem areas and develop effective strategies for improvement. Collaborated with policy team and overhauled clinical documentation to promote patient-centered goals, reducing documentation time by 30 min. Led gap analysis for QAPI team to identify processes necessary to ensure patient safety. Led the design of Palliative Care educational/operational program in collaboration with specialty practices. Performance merited two promotions in three years. Resident, Executive Administration 02/2013 to 02/2014 Company Name City , State A 231-bed hospital, part of Main Line Health, a not-for-profit health system serving portions of Philadelphia and its suburbs Participated in a variety of projects which included process improvement initiatives, service line initiatives, patient-centered care, process flow impact, and strategic planning. Reported to Vice President, Patient Care Services. Facilitated strategic, financial, and operational planning and opening of OBS unit in collaboration with senior leadership. Analyzed key elements to implement Patient Centered Medical Home (PCMH) and enhance access and continuity, identify and manage patient populations, provide culturally and linguistically appropriate care, track and coordinate care, measure and improve performance in cancer center. Developed strategies for improving patient flow, reconfiguring work layout, reorganizing staff responsibilities, and reducing patient wait time in cancer center. Devised measurement standards to guide performance improvement in OBS unit. Developed evidence-based strategies to improve HCAHPS patient satisfaction score. Conducted leader rounding with clinical staff to promote efficiency, and build relationships in supplier-customer chain. Healthcare Consultant 08/2012 to 12/2012 Company Name City , State National Institutes of Health(NIH) funded public health coalition serving Upper Merion Area As part of MPH graduate thesis. Evaluated organizational sustainability and management processes, communicated results to the key stakeholders and provided recommendations to senior leadership. Developed strategies to increase utilization of expertise and services; improve access to priority populations; reduce service redundancy, and facilitate membership growth. Director, Department of General Medicine & Consultative Services; General Physician 11/2005 to 06/2012 Company Name City , State A 280-bed hospital with 30,000 OPD patients annually Clinical
and quality operations management of the department and 70 FTE clinicians;
managed day to day operations of the department and maintained physician
relationships; reported to System Chief Medical Officer. Led
the establishment of primary care clinic and supporting diagnostics. Led
planning and construction of three deaddiction and rehabilitation centers. Directed
the organization of yearly medical camps to provide access to care to
approximately 900 patients. Established
an international platform for staffing, which led to worldwide recruitment of
physicians to provide services. Led
community health needs assessment project to address priority health needs. Directed cultural competency program and developed training
guidelines for health professionals. Collaborated
with Director of Finance to develop system-wide
unit report cards to monitor turnover, fiscal resource use, and budgets for
departmental activities. Active
with several hospital committees including Member of Patient Safety Committee,
Physician Leadership Assembly, and Strategic Planning and Execution Committee. Professional Affiliations American College of Healthcare Executives, Member
Healthcare Leadership Network of Delaware Valley, Partner Healthcare Organization, Ambassador
Lean Healthcare Exchange, Member Community Involvement Advisor, Quality Insights-Care Coordination, and Medication Safety Project Advisor, Population Health Alliance (PHA) Social Determinants of Health Project | HEALTHCARE |
DIRECTOR, COMPOUNDING SALES SPECIALIST Professional Summary Highly organized and talented sales
professional who effectively multi-tasks and balances customer needs with
company
demands. Efficiently builds loyalty and long-term relationships with customers, while
consistently reaching and
exceeding sales targets.
Skilled in building relationships, negotiating and closing sales. Core Qualifications Microsoft Office, Word, PowerPoint, Excel.
*CRM Software: Sugar and Sales Logix.
*Accomplished in relationship building and selling. Experience Director, Compounding Sales Specialist July 1997 to March 2015 Company Name － City , State Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Exceed sales goals. Monitor customers preferences to determine focus of sales efforts. Numerous sales awards for most new accounts signed monthly and most dollars in revenue. Plan sales events. Present PowerPoint presentations at events for professionals and the public. Train new sales representatives on all aspects of compounding. Respond to all customers inquires in a timely manner. Maintain friendly and professional customer interactions. Healthcare Services Supervisor April 1996 to June 1997 Company Name － City , State Build and design nursing division. Recruit and hire all professionals. Verify all credentials and background checks. Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base. Answer all clients' and employees' questions and concerns regarding services, availability and pricing. Branch Manager June 1994 to March 1996 Company Name － City , State Manage all activities at the local branch, delegating duties as necessary. Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base Increase client base to increase revenue. Increase recruitment of professionals. Verify all credentials and background checks on professionals. Increase client orders and staff open positions with appropriate skilled professionals. Resolve problems in a timely manner. Staffing Coordinator August 1983 to June 1994 Company Name － City , State Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Develop, administer and evaluate applicant tests. Verify all credentials, references and background checks on staffing employees. Identify staff vacancies and recruit, interview and select applicants. Front End Manager/Cashier June 1981 to July 1983 Company Name － City , State Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Supervise others and provide on-the-job training. Compute and record totals of transactions. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Assist with duties in other areas of the store. L.P.N. Staff Nurse & PRN Charge Nurse June 1978 to May 1981 Company Name － City , State Assist other nursing units as needed, such as, ICU, CCU and ER. Provide basic patient care or treatments. Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts. Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action. Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions. Supervise other L.P.N.'s, nurses' aides or assistants. Answer patients' calls and determine how to assist them. Receptionist January 1971 to February 1975 Company Name － City , State Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Answer telephones and direct calls to appropriate staff. Complete insurance or other claim forms. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Compile and record medical charts, reports, or correspondence, using typewriter. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records. Receive and route messages or documents, such as laboratory results, to appropriate staff. Education High School Diploma : May 1971 GRIFFITHVILLE HIGH SCHOOL － City , State Physical Education/Math , May 1977 HARDING COLLEGE － City , State Physical Education/Math BAPTIST SCHOOL OF NURSING － City , State Aug 1978 L.P.N Skills administrative functions, basic, benefits, charts, clerical, CRM, client, clients, firing, focus, forms, insurance, inventory, Issue receipts, Excel, money, Microsoft Office, PowerPoint, PowerPoint presentations, Word, nursing, organizational, patient care, Observe patients, policies, pricing, promotion, recruitment, relationship building, reporting, selling, Sales, staffing, telephones, typewriter | HEALTHCARE |
ELECTRONIC HEALTH RECORD OPTIMIZATION SPECIALIST Skill Highlights Analyst skills - Managed care contract analysis, payment analysis and appeal, quality data analysis and
Above average computer skills - Microsoft Office Suite, Adobe (full version), Athena Clarity, Crystal Reports, Internet and email proficiency Professional Experience Electronic Health Record Optimization Specialist Company Name － City , State Assist primary care practices and providers to improve quality scores through expertise in practice workflow, electronic health record systems, and quality measures. Assists practices in implementing and using systems (quality reporting, EHR modules) to improve patient care and outcomes and provide the clinical data required to satisfy contract requirements. Provides support for population management at the pod and practice level by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression. Understands and can clearly communicate, both verbally and in writing, clinical quality measure components of global payment contracts and EHR Use Requirements. Understands the federal and state EHR incentive programs, mandates and legal requirements, and develops and implements programs to educate providers and staff on achieving federal and state incentives and if required, compliance with legal obligations. Meaningful Use, ICD10, HIPAA, Privacy) Assists EHR Team in creating plans for new implementations, interfaces and upgrades Understands provider's contractual obligations with BIDCO and develops and implements training and communication plans that support these needs. Quality Improvement Coordinator October 2013 to August 2014 Company Name － City , State Worked with and support primary care physicians and their office staff to achieve the quality incentives as part of global payment and managed care contracts. Support PCP practices in implementing quality improvement initiatives. Provide support managing patient registries through reports and training at the practice and POD level for eligible managed care and Medicare patients who have chronic diseases. Work individually with PCP practices to help them manage the required testing for their quality measure goals to promote optimal health and clinical outcomes. Train PCP practices on Athena Clarity quality software application so they can access their registries and outcomes individually. Healthcare Financial Analyst Payer Audit and Charge Capture Analyst July 2011 to October 2013 Company Name － City , State Run analysis on denial data to identify billing and coding trends. Develop comprehensive reports designed to reduce repeated billing and coding errors. Manage database applications and reporting for government audit tracking. Manage audit process for government and commercial payers to assure submissions are accurate and timely. Revise coding and charge submission errors identified through internal and external audits and making necessary changes within Medicare FISS or Medicaid MMIS applications as well as our own internal systems. Analyzes the information in the department's pre-bill, coding rejection and denial edit databases for unresolved third party claims to determine root causes for the edit issues and potential resolution with the originating departments and/or the PFS clinical coding staff. Responsible for the daily validation, collection and follow-up of all payments received from government and third party payers in relation to internal contract information. Modeling reimbursement methodologies and contracts for third party and other managed care payers in both a financial model and the RMS system. Post adjustments or reversals of adjustments through online access to the billing and receivable system. Clinical Research Assistant II February 2011 to July 2011 Company Name － City , State Performed detailed internal audits utilizing protocol schema to assure required data is completed as per protocol and hospital policies in both regulatory and patient binders. Verify eligibility and study procedures adhere to protocol requirements and file deviations/violations when necessary. Completed adverse event and med watch forms when required by protocol adverse events reports criteria has been met. Extracted data on protocol patients from online medical records, outpatient charts, private physician office records, and Independent Review Board (IRB) office in order to assure chart completeness. Assured proper informed consent is obtained and documented. Program and Fund Developer March 2007 to January 2008 Company Name － City , State Research, write, and budget development for grants to be submitted to private foundations and corporations. Networking that resulted in significant and sustained relationships with a community of committed donors. Worked closely with contract manager to ensure consistent communication and reporting to funders. Produced a variety of quarterly, mid-year and end-of-year reports. Worked closely with development team, bookkeeper, residential services advocate, statistical coordinator and executive director to ensure provision of high-quality services and adherence to contractual obligations. Provided leadership and coordination to promote organizational visibility and support at local, state and national levels. Vice President/Co-Owner August 2007 to Current Company Name － City , State Established an S Corporation from the ground up. Successfully negotiated contracts with other companies including reviewing and revising any contractual terms and conditions. Developed budgets, established rates mapped out by area for scheduling. Supervised staff of 30 in daily activities and quality customer care. Worked with company President to receive 100% on customer satisfaction survey Accounting both payable and receivable. Helped the company increase profits by 32% each year. Education and Training CITI TRAINING, Certification, 2011 100% accuracy
HIPAA AND HUMAN SUBJECTS COURSE, Certification : 1 2011 PENNSYLVANIA STATE UNIVERSITY 100% accuracy Bachelors of Science : 1 2002 GPA: Dean's List GPA: 3.8 Dean's List GPA: 3.8 Skills Accounting, Adobe, ADR, Analyst, Auditing, billing, budget development, budgets, charts, contracts, CPT, Crystal Reports, customer satisfaction, customer care, data analysis, database applications, databases, edit, email, financial, forms, government, grants, ICD-9, leadership, legal, director, managing, access, Microsoft Office Suite, office, Modeling, Networking, organizing, organizational, policies, Coding, Project management, quality, Quality Improvement, reporting, Research, RMS, scheduling, upgrades, validation, workflow | HEALTHCARE |
TEACHER ASSISTANT Summary Seeking a challenging position with a company where my skills would be fully utilized. Experience Teacher Assistant Sep 2016 to Current Company Name － City , State Help teacher prepare materials and assignments for instruction. Enforce school policies and rules. Perform clerical duties as assigned. Supervise students in and out of the classroom. Keep classroom neat and in order. Observe, and assess student's performance/progress. Be able to effectively communicate with students, teacher and in some cases parents. Provide individual assistance to students experiencing learning difficulty; explain errors
answer questions, assist in research, clarify directions. Participate in meetings and in-service training programs as assigned. Assist students by providing general guidance. Office Assistant Oct 2015 to Jan 2016 Company Name － City , State Answered phones and transferred to the appropriate staff member. Took and distribute accurate messages. Greeted clients and directed them to the correct staff member. Coordinated messenger and courier service. Received, sorted and distributed incoming mail. Monitored incoming emails and answer or forward as required. Prepared outgoing mail for distribution. Faxed, scanned and copied documents. maintain office filing and storage systems. retrieve information when requested. update and maintain internal staff contact lists. Monitored and maintained office supplies. Ensured office equipment is properly maintained and serviced. Kept the office area clean and tidy. Special Education Teacher Assistant Aug 2013 to Jul 2014 Company Name － City , State Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress
Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforce administration policies and rules governing students. Substitute Teacher Aug 2011 to Jun 2014 Company Name － City , State Planned and directed activities associated with project. Taught students with emotional impairments. Assisted teaching staff in public Elementary, Middle and High School. Graded homework and test, using answer sheets and recorded results. Distributed teaching materials to students such as textbooks, workbooks, and paper and pencils. Maintained order with in the school and on school grounds. Took attendance. Teacher Assistant Sep 2010 to Jun 2011 Company Name － City , State Provided extra assistance to students with special needs, and students with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments, and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to the students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress. Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforced administration policies and rules governing students. Office Assistant Feb 2010 to Apr 2010 Company Name － City , State Checked to ensure that appropriate changes were made to resolve customers' concerns. Documented records of customer concerns and transactions. Recorded details of inquiries, concerns, comments. Responded to customers inquires and notified them of claim investigation results. Input interview information into computer. Collected deposits and prepared change of address records. Enabled significant improvements in their productivity. Reviewed billing questions, concerns, and forwarded as needed to departments for investigation. Healthcare Technician Dec 2006 to May 2007 Company Name － City , State Answered signal lights, bells and intercom system to determine patients' needs. Performed duties in care of patients in nursing home under direction of nursing and medical staff. Served and collected food trays and fed patients requiring help. Transported patients, using wheelchair and wheeled cart and assisted patients to walk. Recorded temperature, blood pressure, pulse, respiration rates, food and fluid intake and output, as directed. Issued medications from dispensary and maintained records. Led prescribed individual and group therapy sessions as part of specific therapeutic procedures. Restrained, potentially violent, and suicidal patients with verbal and physical methods. Interviewed new patients to complete admission forms, to assess their mental health status and to obtain their mental health and treatment history. Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and developed social relationships. Certified Nursing Assistant Aug 2005 to Jan 2006 Company Name － City , State Recorded temperature, blood pressure, pulse, respiration rates, food, and fluid intake and output. Cleaned, sterilized, stored, prepared, and issued dressing packs. Certified Nursing Assistant Apr 2005 to May 2005 Company Name － City , State Performed duties in care of patients in their home under direction of nursing and medical staff. Bathed, dressed, and undressed patients. Transported patients, using wheelchair wheeled cart and assisted patients to walk. Prepared meals, and assisted with activities of daily living. Changed bed linens, ran errands, directed visitors and answered telephone. Organized and labeled materials. Education and Training Certificate in Administrative Assistant 2016 Wake Tech Community College － City , State Certificate 2004 Wake Tech Community College － City , State High School Diploma 2001 Continental Academy High School － City , State Certifications Nursing Assistant North Carolina Interventions Skills Organizational Skills Written Communications Skills Verbal Communication Skills Cultural Awareness Microsoft Typing Skills Ability to Focus Efficiency Self-Motivation Ethical | HEALTHCARE |
ADMIN OPERATING ROOM ADMINISTRATIVE COORDINATOR Career Overview Self-motivated individual with over 10 years' experience in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including insurance, non-profit and retail. Skill Highlights Microsoft Office Suite (Word, PowerPoint, and Excel), PeopleSoft, ADP Payroll. Core Accomplishments Multitasking Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment. Professional Experience 11/2007 to Current Admin Operating Room Administrative Coordinator Company Name － City , State Schedule and maintain the main operating room and surgical day care schedules for physician. Comfortable in interacting with all levels of the organization and public. Able to make decisions independently and quickly with minimal escalations. Successful adjusting to stressful conditions. Consistently maintains a courteous, helpful, and professional manner with all interactions with all customers. Train new hires ensuring ability to efficiently perform assigned tasks without supervision. Multi-task effectively from scheduling surgical cases to the Dynamic Schedule and ordering specimens. Maintain high levels of all departmental policies and procedures Joint Commission: Accreditation Health Care and Certification (J.C.A.H.O) and the Health Insurance Portability. 09/2015 to 05/2016 Mental Health Counselor - Intern Company Name － City , State Managed 10-15 clients with diverse ethnics, religious, and socioeconomic groups of people; and assisted clients with living and working in their community. Assisted clients with severe mental illnesses and their families in accessing community services, maintaining housing, and being active in their recovery. Taught and educated clients on social skill building, how to manage stress and anxiety, independence, and empowers clients to use autonomy in mental health recovery. Acted as client advocate and coordinated required services and resolve crises. Maintained 90% productivity of billable services on a daily basis. 01/2013 to 05/2013 Healthcare Worker Assistant - Intern Company Name － City , State Conducted intake and assessment of families and determined the appropriate services needed. Counseled individuals in personal, academic, financial and career concerns. Responsible for providing direct care services to families eligible for Emergency Assistance and supported them as they worked towards a goal of self-sufficiency. Made appropriate referrals for on-going services (DCF, DPH for Families, DMH, DTA, etc.) Actively participated and engaged families in Activities of Daily Living (ADL). 05/2010 to 04/2015 Operating Room Surgical Scheduler Company Name － City , State Reviewed insurance and financial information with patients. Ensured timely and accurate distribution of daily surgery schedules. Schedule patients' surgical appointments and maintain up-to-date confidential of patient files. Trained and mentored new employees. Maintained high levels of all departmental policies and procedures, J.C.A.H.O. and the Health Insurance Portability and Accountability Act (H.I.P.A.A.). 07/2002 to 07/2010 Dietary Assistant Company Name － City , State Maintained established standards of sanitation, safety and food preparation. Supervised a staff of 7 assigned duties and adherence to company policies, procedures and guidelines. Ensured temperature goals are met prior to steam table transfer and maintained throughout meal service. Followed infection control guidelines for sanitizing equipment and cleaning the preparation room. Ensured equipment and work area are sanitized and maintained. Continued. Education December 2016 MASTER OF SCIENCE DEGREE : Mental Health Counseling & Crime Justice Suffolk University － City , State Mental Health Counseling & Crime Justice May 2013 BACHELOR OF SCIENCE DEGREE : Psychology Suffolk University － City , State Psychology May 2013 BACHELOR OF ARTS DEGREE : Sociology Health Medicine and Body Suffolk University － City , State Sociology Health Medicine and Body May 2009 Bunker Hill Community College － City , State Criminal Justice & Psychology ASSOCIATE OF ARTS AND SCIENCE DEGREE Criminal Justice & Psychology Languages Fluent in French & Creole Additional Information Honors & Affiliations Alpha Phi Sigma, inducted 2013 Alpha Kappa Delta, inducted 2013 The Eastern Middlesex Opioid Task Force The Massachusetts Child Psychiatry Access Project (MCPAP) Available for Relocation Skills academic, ADP Payroll, C, client, clients, financial, Fluent in French, infection control, Insurance, mental health, Excel, Microsoft Office Suite, PowerPoint, Word, PeopleSoft, policies, safety, scheduling, supervision, surgery | HEALTHCARE |
STAFFING MANAGER Professional Summary s well to change and possesses extensive expert knowledge of human resources employment process within a variety of industries. [Job Title] focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention. Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up. Skills Good judgment Human resources policies Job fairs planning Workforce planning Pre-screening candidates Time management Sales techniques Safety training Pre-screening candidates Employment laws and practices Work History 06/2014 to Current Staffing Manager Company Name – City , State Top performer in top quartile of expectations; Recognized for setting branch record for placements hours in first quarter; Recruited high number of new companies and candidates Recaptured previous companies business Expanded existing client relationship to generate additional job orders Recruiting and Placement Source, screen and interview qualified candidate pool based on job specifications and customer needs and preferences Present and assist client with selection candidate process to fulfill job orders ensuring qualified, capable and motivated candidates fulfill client expectations Maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction Develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Candidate Recruitment and Retention: develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Business Development Develop and grow your own client base by marketing our services for temporary and/or temporary-to- full-time staffing solutions Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Build on existing client relationships to generate additional business opportunities; Participate in and market services at networking events to increase organizational presence in the local business community. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 02/2013 to Current Healthcare Recruiter Company Name – City , State Established relationships with clients and developed recruiting strategies to find the right talent. On board HR compliance training. Developed candidate pool and engagement. Led the recruitment process, including initial assessments, interviews and offers. Counsel the candidate on company benefits, salary and company environment. Provided recruitment guidance to clients including hiring managers and HR Professionals Participated in Webinars and Conferences regarding Employee Referral Programs and Recruiting Worked with outside recruiters in partnering up and doing 50/50 split arrangements. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. 12/2011 to 08/2013 Marketing Director Company Name – City , State Developed and executed marketing plans for our orthopedic specialty group and implementing them with hospitals, nursing homes, outpatient care centers and other medical facilities Responsible for recruiting and developing key talent including clinical staff positions, improving internal processes and ongoing customer relations and services. Maintained knowledge of new and existing surgical techniques and medical devices Contact on regular basis referring physicians and prospective physicians, clinics and hospitals. Established and maintained interactive relationships with managed care teams and office staff. Doubled our patient census and revenue within the first 6 months of start date. Designed office brochures, TV commercial, posting/editing content on social media and identifying special practices so that our physicians can increase marketing value for our healthcare facility. Responsible for providing information and insights regarding customers, markets and marketing effectiveness. Created and submitted complete weekly marketing reports, census, market information, competitive activity, promotional marketing and ideas. Participated in Health Fairs and local events to market our Facility. Created and maintained the organizational brand, and devising brand strategies. Created and completed personnel action forms for all hires, terminations, title changes and terminations. 01/2010 to 01/2011 Patient Care Services Representative Company Name – City , State Partnered with local organizations and universities for engagement and interest in jobs offered in their community. Converted employee status from temporary to permanent. Screened all applicants based on their qualifications and background. Facilitated all new employee orientations to foster a positive team attitude. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Networked with industry contacts, association memberships and associates. Posted positions through approved recruitment channels. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Led the creation of recruiting plans for all open positions. Promptly corresponded with all applicants and coordinated and conducted interviews. Organized new employee orientation schedules for all new hires. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 01/2007 to 01/2009 Patient Care Services Representative Company Name – City , State Addressed all employee harassment allegations, work complaints and other concerns. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Tracked key dates and deadlines and maintained specific personnel lists. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Coordinated meetings, developed meeting content and presented all human resources law updates. Led the creation of recruiting plans for all open positions. 01/2006 to 01/2007 Surgery Coder Company Name – City , State Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Made salary adjustments and managed contract renewals and promotions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. 01/2004 to 01/2006 Administrative Assistant Company Name – City , State Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Posted positions through approved recruitment channels. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. Screened all applicants based on their qualifications and background. Supported the annual [Program Name] program by preparing worksheets, communication materials and coordinating meetings. Converted employee status from temporary to permanent. Researched and prepared a new termination of employment policy. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. 01/2003 to 01/2004 Medical Insurance SpecialistPain Control Associate Company Name – City , State Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Made salary adjustments and managed contract renewals and promotions. Developed salary proposals for new recruits. 01/1999 to 01/2003 Medical Insurance Account Representative Company Name – City , State Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Handled all immigration-related issues for each business unit. Education 1 1998 Diploma : Sharyland High School - City Coursework in English, Communications and Journalism 1 2000 S Diploma : South Texas Vocational College - City , State 1 2002 South Texas College McAllen, Texas LVN - UTPA 2002-2004 Edinburg, Texas 41 College Hours
New Start CNA School 2011-2011 McAllen, Texas CNA-Texas Certified Skills administrative, benefits, brochures, Business Development, CNA, competitive, Conferences, content, client, clients, customer relations, customer satisfaction, customer service, editing, hiring, HR, marketing plans, marketing, Market, meetings, office, networking, nursing, organizational, processes, Recruiting, Recruitment, staffing, telephone, TV | HEALTHCARE |
LICENSED PRACTICAL NURSE- STEP-DOWN UNIT Summary Licensed Practical Nurse with 15 years in providing direct care under RN and MD supervision in diagnosis, treatment prescription and follow-up with patients from pediatrics to geriatrics. Additional expertise includes management and staff supervision. Strong desire to focus on preventative care and health education. Energetic and motivational and leader dedicated to driving top-quality patient care. Looking for a position in a top-notch facility with a commitment to innovative processes. Nursing Expertise Geriatrics Pediatrics Correctional Nursing Occupational Health Med- Surg Home Healthcare Hospice Care School Nursing Travel Nursing Agencies Hospitals Doctor Offices Nursing Homes Education 2012 Bachelor of Science : (Pre-Med) Foundations in Counseling Samford University － City , State , U.S 2009 Pre- Nursing RN Lawson State Community College － City , State , U.S 2003 Licensed Practical Nurse Bessemer State Technical College － City , State , U.S Experience 01/2017 to 09/2017 Licensed Practical Nurse- Step-down Unit Company Name － City , State Recorded patients' medical history, vital statistics and test results in medical records. Administered IV therapy and medications per MD orders Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. 01/2015 to 09/2017 License Practical Nurse Company Name － City , State Travel nurse to different nursing homes and hospitals Administered IV therapy and treadmill stress tests and ran nerve conduction tests in cardiac unit. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided patient diagnosis under strict time constraints. Evaluated patients presenting with asthma, appendicitis and hernia. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Provided necessary health education training for patients. Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift. Treated patients with strokes, head traumas, comas and intracranial hematomas. Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Assisted patients with multiple chronic diagnoses including COPD and asthma. Completed clinical rotations in Geriatrics. Administered medications and assisted in diagnostic testing for HIV-positive patients. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. 02/2015 to 01/2017 LPN- Woundcare Nurse Company Name － City , State Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. Managed team of medical support personnel. Provided patient diagnosis under strict time constraints. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management, wound care management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Coordinated with doctors and registered nurses to develop care plans for patients. Often commended for maintaining the safety, respect and dignity of residents. Organized, updated and maintained over 200 patient charts. Skillfully performed suture removals for patients of all ages. Maintained patient charts and confidential files. 01/2012 to 02/2015 Correctional Nurse Company Name － City , State Managed and treatment of patients in an correctional setting providing sick call daily and triage care. Recorded patients' medical history, vital statistics and test results in medical records. Administered IV therapy and mediation. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided necessary health education training for patients. Acted as patient advocate and implemented total patient care through a team nursing process covering (inmates) high acuity patients per shift. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of team to ensure proper care of body mechanics and safety of patient. Partnered with team of Registered Nurses to ensure over all well-being of all patients. Tested glucose and administered injections. Maintained patient charts and confidential files. Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms. | HEALTHCARE |
FITNESS CONSULTANT Experience 09/2013 to 03/2014 Fitness Consultant Company Name － City , State Conducted tours, and gave wellness advice to help every person change their lives. Also, did outside marketing to help drive in business and
conducted calls to prospective members. 08/2012 to 05/2013 DAEP/Special Education/Coach Company Name － City , State Taught in the DAEP (Disciplinary Alternative Educational Program) Also worked in the Special Education wings in the Middle and Elementary
schools with Autism and Down Syndrome children, also coached Football, Basketball, and conducted the Strength and Conditioning programs for
Middle school and high school athletes. 08/2009 to 05/2012 PE/Special Education/Coach Company Name － City , State Taught three PE classes in the Middle School and also taught in the Content Mastery programs to help children with disabilities. Also worked with
the Special Educational settings in the Elementary and high school levels and also coached Football, Basketball, Baseball, and Track & Field
throughout various teams and levels in the Athletic Department. 07/2014 to Current Sales Company Name － City , State Helped grow the business from the inside out. Maintained detailed records of jobs and potential clients. Maintained client relations and work. Education and Training May 2009 Parks and Recreation Management SOUTHWESTERN OKLAHOMA STATE UNIVERSITY － City , State Parks and Recreation Management Criminal Justice Blinn College － City , State Member of the football and baseball teams President of SAAC Member of the Student Council. Crimianl Justice Texas A&M University-Commerce － City , State Member of the football team Vice President of SAAC Memeber of Student Council Additional Information CDL Drivers License THSCA Member CPI member Activities and Honors Member of the Bulldogs Baseball Team. (2007-09)
Special Olympics Coordinator (Western Oklahoma)
Member of TKE Fraternity. Tau Kappa Epsilon Vice President
Vice President of The Student Athlete Advisory Committee (SAAC)
TEXAS A&M UNIVERSITY-COMMERCE - COMMERCE, TX
Member of the Lions Football Team
President of the Student Athlete Advisory Committee (SAAC)
Special Olympics Coach
Member of the Criminal Law Club
BLINN COLLEGE - BRENHAM, TX
Member of the Buccaneers Football and Baseball Teams.
Special Olympics Coach
Mentor to younger kids through a Big Brother Program. Sponsored by schools in the area.
Additional Skills
CPR/AED Certified
CPI Certified (Crisis Prevention Intervention)
THSCA Member (Texas High School Coaches Association) | FITNESS |
FITNESS SPECIALIST Summary Energetic Personal Trainer with educational background in Physical Education, Sport Training and exercise Swimming. Experienced Personal Trainer with 10 years conducting one-on-one training sessions in an upscale fitness studio. Advanced training in metabolic testing, nutrition and weight management consulting. Highlights Fitness assessments Body Mass Index (BMI) knowledge Understanding of body fat tables and BMI Fitness equipment operation Weight management expert CPR and First Aid certified Understanding of human anatomy Gymnast AED certification Fitness equipment expertise Fitness programming specialist Accomplishments Material Development Created Physical Education targeting Pk - 12 to create an engaging educational experience. Completed an average of 30 ore than fitness assessments per month. Team Building and Leadership Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Experience Fitness Specialist Aug 2015 to Mar 2016 Company Name - City , State Instruct of group exercise classes. Provide one-on-one consulting, training and motivation. Perform fitness assessments, determine exercise prescriptions, and design workout programs for the clients. Contributed to a 10% increase in sales for the personal training department. Guided clients in safe exercise, taking into account individualized physical limitations. Taught clients how to modify exercises appropriately to avoid injury. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Demonstrated and explained fitness program benefits to members, resulting in a 75% increase in member participation in paid classes. Physical Education Teacher Jan 2014 to Jan 2016 Company Name - City , State Contributed with the community in ludic Activities. Encouraged the students to engage in fitness gram and other activities in the gym to meet fitness goals. Demonstrated and explained fitness program benefits to members, resulting in a 80% increase in students articipation. Implemented for the entire school community the program of Health and Wellness. Implemented the A&M Nutrition Program for Schools. Member of light House of leader in me (7 Habits). Physical Education Teacher and Swimming Head Coach Jan 2010 to Jan 2013 Company Name - City , State Recruited and met with prospective student-athletes to discuss their experience and goals. Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Coordinated scheduling and field and facility use with the activities office. Establish and designed various cross-curriculum warm-up activities and trainings with basic skills to enhance connections between school subjects and the students athletes. Maintained accurate statistics, records and results of each season. Played an active role during parent-teacher conferences, and updated parents regularly on their child's progress in the classroom. Protect student athletes mental, physical and nutritional; also the equipment, materials and facilities. Apply and enforce student discipline during athletic contests and practice sessions. Motivated and encouraged student athletes to do their best during practices and games. Communicated effectively with parents and Boosters, including organizing and leading meetings. Strength and Conditioning Trainer and Assistant Coach of Swimming Jan 2005 to Jan 2011 Company Name - City , State Perform fitness assessments, determine exercise prescriptions, and design workout programs for all the team members. Arrived on time, prepared and attentive for every training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Instruct of group exercise classes. Assistant coach of swimming program in the American University. Perform administrative tasks associated with facility operations. Education Masters of Ph. Ed , Sport Training 2012 University of Turabo - City , State , United Stated Sport Bachelor in Arts of Education , Physical Education 2008 American University of Puerto Rico - City , State , Unated Stated SECONDARY Skills Computer literate: ( Excel, Power Point, Word, Mind Body) Conferences: consulting, Designing, health promotion. Educator and Bilingual | FITNESS |
FITNESS ATTENDANT Summary Highly-motivated Nutritionist with a masters degree seeking a career position in the healthcare field. Goal-oriented and high-achieving professional with advanced knowledge and skills in nutrition. Hi ghly effective at evaluating the nutritional needs of both adults and children with various diseases. Self-starter, energetic, enthusiastic and dependable individual with outstanding leadership and management skills. A creative and organized key team player with strong interpersonal and communication skills. Highlights Genetic nutrition background Adult, adolescent and child nutrition Use of anthropometric measurements Effectively influences other Proficient speaker of Arabic and English Microsoft Word, Excel, PowerPoint Team leadership Confident public speaker Accomplishments Completion of Masters' Thesis, The effect of Curcumin to help reduce the risk and development of Type 2 diabetes on a genetic level Granted the Key Player Award of the year on outstanding performance as a fitness attendant Training and supervision of new employees Elected from VP of finance to President of a graduate club at University of New Haven due to excellence in leadership and management skills Our club ESM was granted Trailblazer Graduate Club of the year award Assessed and helped almost 5,000 patients with their nutrition and eating habits, resulting in a high percent success and a tangible positive feedback Requested personally by pediatricians due to professionalism in nutritional knowledge and communication skills Presented nutrition lecture for 300 elementary students at the American School in Jordan. Represented nutrition as a career to senior students on Career Day at the American School in Jordan. Experience Fitness Attendant March 2014 to May 2015 Company Name － City , State Supervised and guided members in safe exercise and use of machines Contributed to the operation of a clean, friendly and well-maintained recreation center Encouraged and motivated members to attend group fitness classes Contributed in selecting, interviewing and training of new employees Work evaluation improved from 3.36/4 to 3.79/4 Nutritionist July 2012 to July 2013 Company Name － City , State Assessed almost 5,000 patients' overall physical health with body composition scale measurements and In Body Machine. Recommended appropriate feeding schedules and methods to meet nutritional needs in line with patients' age, gender, diagnosis, cultural background and religious practices. Encouraged patients and caregivers to follow recommended food guidelines for well-balanced diets. Consulted regularly with physicians on patients' weight and r ecommended specialized laboratory tests to assess and monitor nutritional status Counseled more than 800 postpartum patients regarding special dietary needs to enhance recovery and efficient breastfeeding Coordinated successful school and other public events to increase health awareness and marketing of nutrition supplements Emphasized nutrition supplements' features to pharmacists to increase awareness and sales of product Trainee in food services and in healthy and therapeutic nutrition February 2012 to March 2012 Company Name － City , State Manage tray line, checking and setting up trays to ensure patient food orders are correct according to their dietary need and disease status Utilize sanitation procedures at all times with food interaction and handling Work with specialized diets, kidney dialysis patients Screen all newly admitted patients for nutrition concerns Daily round on patients for nutrition concerns and risks Provide special diet menu options for inpatients Education Master of Science : Human Nutrition , 2015 University of New Haven － City , State , USA Minor in Nutritional Genomics Thesis submitted in partial fulfillment
of requirements for degree 3.8 GPA Bachelor of Science : Human Nutrition and Dietetics , 2012 University of Jordan － City , Jordan 3.02 GPA Organizations President, Engineering Smart Management (ESM) Jan 2015 - June 2015 Represented the organization with setting a leadership role model Monitor E-board duties and delegated authorities Planned, organized and managed clubs events with E-board members Active member of the Graduate Student Council Establish meetings guidelines and agendas on weekly basis VP of Finance, Engineering Smart Management(ESM) Sept 2014 - Jan 2015 Created annual budget for the academic year Processed funds, payments, and all financial paperwork Reported all receipts and expenditures on monthly basis Granted Trailblazer Graduate Club of the year award for outstanding and successful events Volunteered in Feeding Children Everywhere, packaged 2,150 meals. CT, June 2015 Professional development Fourth Arab Conference for Nutrition. Jordan, April 2011 Conference on Updates in Nutritional Management of Diabetics and Elderly. Jordan, November 2011 Today scientific comprehensive health (natural right of every human being). Jordan, February 2012 Completed Creating Smarter Lunchrooms an online program by Cornell University. USA, January 2014 Women's Leadership Conference, University of New Haven. USA, October 2014 Certifications First Aid/ CPR/AED (current) | FITNESS |
FITNESS COORDINATOR Objective Seeking a challenging environment, which allows me to contribute to the continued success and growth of the organization. To obtain a position that will provide me with the opportunity to apply my education, administrative, & fitness experience, and grow as a professional. Education May 2012 Master of Science : Recreation Administration - Concentration: Facilities Management WESTERN KENTUCKY UNIVERSITY － City , State May 2010 Bachelor of Science : Exercise Science WESTERN KENTUCKY UNIVERSITY － City , State Employment & Experience 07/2012 to Current Fitness Coordinator Company Name － City , State jhhfhgjkkghj fdsafafsa 01/2012 to 07/2012 Facility Coordinator Intern/Membership Specialist Company Name － City , State Assist with facility supervision. Train staff members to be knowledgeable and perform fitness services such as resting blood pressure, body composition, and circumference measurements. Aid with corporate presentations on various aspects of health and wellness, such as obesity, hypertension, diabetes, and sedentary lifestyle, in relation to exercise. Help with membership sells and retention by conducting facility tours, program promotion, and individualized consultations with members. Work closely with Facility Manager, Pro Shop Coordinator, and Head Membership Specialist to provide optimal experiences and services, such as personal training, fitness counseling, adequate equipment, and nutritional aspects, to all members. 12/2010 to 07/2012 Group Exercise Instructor Company Name － City , State Instruct/lead patrons through safe and challenging exercises in an abdominals/core toning format as well as in a boot camp setting. 08/2010 to 07/2012 Graduate Assistant, Exercise Company Name － City , State Assist with the training, scheduling, supervision, and evaluation of Fitness Center attendants (currently supervise 25 attendants). Assist with equipment purchase, product research, and equipment layout for the campus fitness center. Facilitate the development of policies and procedures regarding the safety of patrons and aesthetics of the the facility. Coordinate facility and equipment maintenance. Assist with website management and program promotions. Supervise the daily operations of the 14,000 square feet Fitness Center. Supervise the university's recreational facility of 125,000 square feet during the weekends. Assist other professional staff with presentations promoting the WellU Student Wellness Program, professional development conferences, and student involvement within the Intramural-Recreational Sports Department. Assist with the inventory and maintenance of Health & Fitness Lab and Fitness Center equipment. Track equipment usage to determine proper layout and rotation of fitness center equipment. Contribute to the daily operations of The Health and Fitness Lab including maintaining a regular schedule for fitness services, such as fitness assessments, exercise prescription, body composition, and individual consultations. Track and evaluate Health and Fitness Lab programs and Fitness Center usage patterns. Perform research on benchmark universities and facilities. Assist with office supervision and various administrative duties. 08/2009 to 08/2010 Lab Assistant Company Name － City , State Conduct fitness assessments including body composition analysis via skinfold calipers and bioelectrical impedance, height & weight measurements, sub-maximal VO2 testing, flexibility evaluation, muscular endurance and strength, and blood pressure screenings. Exercise prescription: offer exercise consultation and program design, implementation of exercise programs, and provide demonstration/guidance with proper usage of the equipment. Assist with the marketing of programs using various advertising mediums, such as Adobe CS3 programs. Design/host wellness & fitness events such as Muscle of the Month Challenge, Big Red Rep Off & Bench Off , and Healthy Days. Received Rookie of the Year Award based on job performance. 08/2009 to 05/2010 Research Assistant Company Name － City , State Conduct and assist with research studies such as Exercise Post Oxygen Consumption (EPOC), Callahan Study involving maximal and sub-maximal VO2 testing, and apoptosis. Research was presented at the annual American College of Sports Medicine conference. Assist professors and students with class research labs. Memberships & Affiliations American College of Sports Medicine (ACSM) National Intramural Recreational Sports Association (NIRSA) Aerobic & Fitness Association of America (AFAA) USA Weightlifting Skills & Competencies Proficient with Microsoft Office including W ord, Excel, Power Point , & Outlook Skilled with Adobe CS3 & CS5 software including Illustrator & Photoshop Campus Management System for design and upkeep of website Trained in CSI Asset Management System as well Fusion for equipment check-out, scheduling services, & analyzing reports Professional Certifications ACSM Certified Health Fitness Specialist AFAA Certified Personal Fitness Trainer USA Weightlifting Level 1 Sports & Conditioning Coach Medic First Aid CPR and Automated External Defibrillator, First Aid, Blood Borne Pathogens | FITNESS |
FITNESS STAFF Career Focus I carry a positive attitude while interacting with people. Hard-working, friendly and energetic with five years of experience in customer/patient care. Motivated to
help and care for others needs. I am always interested in expanding my knowledge in new working environments. Core Qualifications Detail oriented CPR and First Aid certified Personable and friendly Responsible Dedicated Nutrition supplement familiarity Great Communication Skills Fast Learner Education and Training High School Diploma : 2010 Esperanza High School － City , State Regestered Dental Assistant License : Registered Dental Assistant , 2011 UEI College － City , State Personal Training Certification : Personal Training , 2016 NAFC － City , State Work Experience Fitness Staff March 2016 to Current Company Name － City , State Established and maintained effective communication with members Maintained an organized work area Contributed to the operation of a clean, friendly and well maintained health club. Re-racked weights to maintain a neat, organized and clean club. Worked with customer service to resolve issues. Handled account balances and information Handled telephone inquiries. Receptionist/ Office Clerk October 2014 to March 2016 Company Name － City , State Answered and managed incoming and outgoing calls while recording accurate messages. Used time efficiently when not serving customers, including organizing work stations and filing paper work. Handling and securing personal information for credit reports and financing. Communicated clear requirements for finance approval. Determined customer needs by asking relevant questions and listening actively to the responses. Registered Dental Assistant September 2011 to September 2014 Company Name － City , State Politely answered phones and scheduled or confirmed office appointments and surgeries. Set up examination room and dental trays in preparation for examinations and procedures. Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties. Completed patient paperwork and scanned into Dentrix system. Alerted other staff when patients arrived and prepared records for dentist review. Accurately recorded treatment information in patient records. Educated patients about proper oral hygiene and plaque control procedures. Worked closely with patients before, during and after dental procedures. Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol. Maintained clear, organized and clean work environment. Skills Proper telephone etiquette Excellent communication skills
Works well under pressure
Filing and data archiving
Strong interpersonal skills
Self-sufficient and confident
People-oriented
Organized
Nutrition knowledge
First Aid and CPR Certified
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FITNESS TRAINEE/RECREATION MANAGEMENT INTERN Accomplishments Volunteered at Newman Shares Food Pantry collecting nonperishable food items for low-income students and families Developed professional skills by attending professional development workshops such as Career Fair Preparation and Communication instructed by Career Center Professionals Rauner Family YMCA Recruited volunteers and manage ticketing for Halloween Fairs Volunteered 80+ hours over the course of 4 years for the School Age Program accounting for 20-25 children ages 3-5 during day activities. Professional Summary Experienced sales employee skilled in event planning, Microsoft Excel, customer Service, Microsoft Word, and Microsoft Office. Strong sales professional with a Bachelor's Degree focused in Recreation, Sport, and Tourism from University of Illinois at Urbana-Champaign with Dean's List and James Scholar recognition. Skills Excel (Intermediate), Microsoft Word (Intermediate), PowerPoint (Intermediate) Data management Team leadership Self-motivated Extremely organized Staff development Project management Team liaison Work History Fitness Trainee/Recreation Management Intern Company Name City , State January 2018 to Current Research and aid in planning exercises options for FitGames. Identify and create new business contacts. Update social media account with weekly posts. Implement new strategies approved by owner for business growth. Research Assistant Company Name City , State February 2017 to Current Code data from surveys onto Age Options database. Analyze the data to find any correlation among the survey responses. Create graphs and charts to display findings. Write research report on findings. Student Lead Supervisor Company Name City , State May 2017 to Current Create monthly schedules for 30 student employees. Create and assign daily tasks for student employees. Keep track of personnel during shifts. Record notes for weekly meeting. Intern Company Name City , State September 2017 to December 2017 Research in cost-effective marketing strategies. Manage multiple social media accounts daily to increase brand awareness. Ran front desk and process membership payments. Student Employee Company Name City , State February 2016 to May 2017 Operated cash register to process over 50 transactions by credit daily. Stocked and back stocked merchandise to maintain inventory orderly. Greeted customers and answer any questions in person or over the phone in order to provide excellent customer service. Research Assistant Company Name City , State October 2016 to May 2017 Created a code book in order to ease the data entering process. Cleaned the data in order to create a hypothesis from the results found. Facilitated a group of four in conducting an external-internal (SWOT) analysis of the program. Present findings at annual Research Symposium. Seasonal Sales Employee Company Name City , State December 2014 to January 2016 Provided quality customer service by responding to 15 customer needs and assist any questions or concerns daily. Conducted over 100 transactions by cash and credit daily. Issued government standard lotto transactions. Run cash file reports and make daily deposits of the store's profit in order to open and close store operations and registers. Tutor Company Name City , State September 2014 to December 2014 Advised 30 elementary students to address math and readings concerns. Supervised 30-35 children between ages of 8-9 on group readings and math oriented activities. Motivated children to continue their education by providing positive comments on their progress. Personal Information Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School
*Created excel sheets to organize members' availabilities and keep track of resources needed for the program
*Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program Education Bachelor of Science - Recreation, Sport, and Tourism Tourism University of Illinois at Champaign City , State May 2018 Recreation, Sport, and Tourism Tourism Dean's List (Top 20% of students)
*James Scholar
*Certificate of Excellence (Acknowledgment of exceptional academic achievement Administration of Leisure Services; Coaching Strategies; Communications in Recreation, Sports, & Tourism; Contemporary Issues; Cultural Tourism; Diversity in Recreation, Sports, & Tourism; Economic Statistics; Facility Management; Human Resource Management Leadership in Recreation, Sport, & Tourism; Tourism Planning; Leisure Programming; Leisure & Consumer Culture; Marketing in Recreation, Sport, &Tourism; Macroeconomic Principles GPA: 3.61/4.00 Interests Illinois Governor's Conference on Travel & Tourism (2016)
*Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism
*Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team
Urbana Early Childhood School Languages Spanish (Basic/Polite) Skills Basic, book, cash register, charts, Coaching, credit, customer services, excellent customer service, customer service, database, Facility Management, government, graphs, Human Resource Management, maintain inventory, Leadership, notes, marketing strategies, Marketing, math, Excel, PowerPoint, Microsoft Word, personnel, profit, Programming, progress, quality, Research, Spanish, Statistics, surveys, Symposium, phone Additional Information Awards May 2015 Magnetar Youth Investment Academy Chicago, IL Recipient of Non-renewable Stock Portfolio Competition Scholarship Created and maintained simulated stock portfolio with the highest returns of over $100,000 winning the competition between individuals that participated from my school Interests Illinois Governor's Conference on Travel & Tourism (2016) Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School Created excel sheets to organize members' availabilities and keep track of resources needed for the program Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program | FITNESS |
GROUP FITNESS COORDINATOR Professional Summary Highly motivated, wellness professional seeking an opportunity to advance my career with a position providing the community with programs and services to further their knowledge and involvement in wellness activities. Ability to design, develop, implement, and evaluate health and wellness programs
Strong interpersonal skills with experience in educating members and community about health related topics
Innovative in designing and carrying out projects
Advanced understanding and experience with the wellness industry
Maintain high level of organizational, communication and service oriented skills
Basic understanding of fitness testing and evaluation concepts Professional Experience Group Fitness Coordinator 05/2012 to 10/2015 Company Name Directed and supervised the Group Fitness Program which included staffing and evaluation of 30+ instructors. Developed educational seminars for active adults and members, providing wellness and health information. Developed health education events, incentive programs, and seminars for all employees. Responsible for P&L for the Group Fitness Program. Developed and ran annual community support campaign to bring in $10,000+ per year to department. Devised and implemented progressive and individualized exercise recommendations and programs. Created and successfully held monthly healthy lifestyle events/ presentations. Marketed the group fitness classes to members as well as all fitness related events. Private Childcare Provider 11/2011 to Current City , State Created and carried out daily schedules that meet the physical and emotional needs of children. Met with parents on a weekly basis to discuss the week's plans, as well as any disciplinary problems. Scheduled activities to ensure proper development of social interaction with others as well as personal development. Effectively handled interventions between children when disagreements arise. Fitness Instructor 08/2011 to Current YMCA of the Suncoast, Highland Recreation Complex
Responsibilities
Developed, organized, and maintained fitness classes for members in an effective, efficient, and professional manner through personal recognition, relationship building, and safe execution. Advised members on items related to fitness, exercise principles, and wellness. Kept and maintained up-to-date trends in the fitness industry. Encouraged members to reach their fitness and wellness goals. Education and Training Bachelor's Degree : Psychology/ Government December 2011 University of Tampa Psychology/ Government Healthy Lifestyle Principles
Foundations of Strength and Conditioning
CPR, First Aid, AED
Les Mills Bodypump
Guardian ad Litem volunteer and advocacy training Skills ad, CPR, First Aid, Guardian, health education, presentations, relationship building, seminars, staffing | FITNESS |
GROUP FITNESS INSTRUCTOR Executive Summary To obtain a position as an experienced Training and Development professional with strong leadership and relationship-building skills. Core Qualifications Team Building Team Leadership Communication Skills Planning Organizational Skills Professional Experience Group Fitness Instructor March 2014 to April 2014 Company Name An 8 week course getting trained in fitness classes to instruct group exercises for the on campus gym. Assistant November 2011 to June 2013 An Assistant June 2011 to June 2011 Company Name at an after school program called AlphaBEST. Provided children from the grades K-5 a safe and friendly place to be after school hours. Introduced fun and exciting new ways to learn outside of the classroom with student centers and interactive activities. Mentored inner city children in New York City providing them with love and attention. Company Name Served with my sisters in a Christian Sorority serving Texas Tech and our community in Lubbock, TX. Education 06/2012 Centennial High School GPA: GPA: 3.98 Full time student and athlete all four years. GPA: 3.98 5/2013 Collin College Full time student taking my basic courses.
Texas Tech Languages Speak and read basic Spanish Skills basic, Coach, Human Resource, Leadership, read, Spanish, Teaching, Time Management | FITNESS |