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MEMBERSHIP COORDINATOR Career Focus I would like the opportunity to share more about my work experience and how my skill set could contribute to the
successful day-to-day running of your company. I'd be happy to supply strong references at your request.
I am currently in pursuit of a career and believe my skills could greatly contribute to your company.
Gainful employment in a well structured cooperative environment in which my skills and hard work can be optimally
utilized. Frankly stated I am looking for a career as opposed to a "job". Summary of Skills Reliable and dependable High customer service standards Active listening skills Flexible scheduling Top sales performer Superior organization skills Customer service expert Excellent multi-tasker Opening/closing procedures Superb sales professional Sharp problem solver Bar management Time management ability Excellent communication skills Strong lead development skills Goal-oriented Focused on customer satisfaction Customer service expert Employee training Clean and professional Cold calling Self-motivated Professional Experience 05/2014 to Current Membership Coordinator Company Name － City , State As Membership Coordinators I am responsible for selling memberships at the health club. The position requires that
the membership coordinator generate at least 60% of my own prospects through normal prospecting channels. The other 40% may originate from club advertising and promotions. A strong working relationship with club staff
is expected of the membership coordinator. Paperwork and administrative follow-up on personal sales, along with
personal follow-up on new memberships are essential tasks. Responsibilities and Approximate Time Distribution
15% - Telephone solicitation, prospecting and other follow up. 4% - Sending mailings to prospects. 60% - Touring prospective and making actual sales presentations. 10% - Follow-up on new members sold and generating referrals,
3% - Paperwork and administrative work. 3% - Attending meetings. 3% - Participating in ongoing training programs. 2% - Attending special events. 06/2011 to 05/2014 Customer service Manager on dutie (MOD) Company Name － City , State During my time with Bladium As a Customer service MOD I worked in a privately owned Sports and Fitness
club my job again is to facilitate an excellent customer service experience I am proud to say my professional skills
in customer service continue to grow stronger and stand out some of my duties included but are not limited to;
Customer service, opening/closing procedures,monetary responsibilities, maintaining a facility opening /closing
checklist with various task, outbound calls, EFT collections and updates, confirmation and cancellation of
customer club memberships and registrations, entering guest waivers,filing, faxing, mailing of invoices directly
to a clients home and or business, answering and directing high volume of phone inquires, greeting and
checking in of all guests,answering guest questions,cash handling,facility safety/cleanliness upkeep according
to company standards. 09/2009 to 09/2014 Customer Service Representative/Bar Attendant Company Name － City , State My time spent with Bladium as a Bartender my job is to facilitate an excellent customer service experience to
produce sales,some of my duties include but not are limited to; Sales,cash handling,opening and closing
procedures,monetary responsibilities,at times working in a fast pace environment, Mixing drinks, preparing food,
keeping track and ordering supplies from our vendors as needed, keeping department up to company standards. 04/2006 to 08/2009 Sales/Customer Service Representative Company Name － City , State During my time spent with Party America my job was again to facilitate an excellent customer service experience
to produce sales, I believe my time spent with Party America helped me in truly honing my excellent customer
service skills. Some of my duties included but were not limited to; answering and directing phone lines greeting
and assisting guests, setting and design of merchandise location, freight unloading ,monetary responsibilities,
closing procedures customer receiving, ordering procedures for guests, arraignment of balloon bouquets. Also
kept the store up to company brand standards. 03/2003 to 04/2005 Sales Representative Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale
of medical supplies. My duties included but were not limited to; Customer service, outbound call sales,
confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home
and or business, answering and directing high volume of phone inquires. 10/2002 to 01/2003 Merchandise and Customer Assistant (MCA) Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale
of medical supplies. My duties included but were not limited to; Customer service, outbound call sales,
confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home
and or business, answering and directing high volume of phone inquires. Education 2005 High School Diploma Thornton Thornton, CO, Adams Skills administrative, advertising, call center, cash handling, closing, clients, excellent customer service, excellent customer
service, Customer service, dependable, directing, special events, fast, faxing, filing, listening, mailing, meetings, organization skills, presentations, problem solver, receiving, safety, selling, Sales, scheduling, Telephone, phone, training programs | FITNESS |
PHYSICAL THERAPY AIDE Summary Experienced Physical Therapist Technician in patient aide and well-being. A quick learner capable of handling a fast-paced setting as well as stressful environment. A facility will benefit from my responsible, reliable and dedicated team player approach as well as the ability to work independently when necessary. My skills of establishing and maintaining relations with supervisors, coworkers and clients/patients will help the organization to provide great patient care as well as excellent customer service. Prior personal trainer certified in Zumba Gold, Zumba Toning and Zumba Kids. Experience Physical Therapy Aide 05/2017 to 07/2017 Company Name City , State Aided the PTA's and OTA's with their patient treatment and or program. Transported and or escorted patients to and from the therapy room. Assisted PTA's and OTA's with facility cleanliness and equipment maintenance. Fitness Instructor & Trainer/ Front Desk Staff/ Group X Manager 09/2009 to 07/2017 Company Name City , State Taught - Zumba, Zumba Toning, Zumba Gold and Zumba Kids. Launched "Zumba Gold" program for senior citizens 55 and older at Facility. Offered one-on-one fitness consultations. Worked to recruit new members to facility and group X classes. Customer service, sales, answered phones and handled onsite daily task. Assistant Manager 05/2000 to 05/2003 Company Name City , State Maintained store staff by recruiting, selecting, orienting, and training employees. Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identified current and future customer requirements by establishing a rapport with potential and actual customers to understand service requirements. Ensured availability of merchandise and services by approving contracts which help to maintain inventory. Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Administrative Assistant 11/1994 to 07/1996 Company Name City , State Greeted clients, performed client outreach, and maintained updated contact information. Streamlined incoming communications; answered and directed calls. Made travel arrangements and create itineraries. Managed calendars and schedules; booked and coordinated appointments. Handled expense reporting, accounts payable/receiving, and invoice processing. Scheduled and organized logistics for meetings. Conducted research and compiled material for presentations, reports, and other documents. Purchased and distributed office supplies; managed vendor relationships. Maintained office facilities; troubleshot and diagnosed issues. Senior Cashier 07/1993 to 08/2000 Company Name City , State Supervised the performance of 10-14 employees. Distributed cash between two to six registers. Counted all sales, recorded merchandise, and sales receipts. In charge of cash revenues and merchandise, including cash drops and merchandise logs. Provided excellent customer service. Proven ability to answer customer questions and give information regarding the business procedures and policies in an exact and customer-friendly way. Worked closely with Accounting Department assisting with loss mitigation. Education and Training Bachelor of Science : Allied Health 2020 Ashworth College Certificate Physical Therapy Aide : Allied Health 2017 Norwalk Community College City , State , USA Associate of Science : Marketing Management Bronx Community College City , State , USA Skills Accounting, accounts payable, ABC, budget, contracts, CPR certified, client, clients, excellent customer service, Customer service, training employees, equipment maintenance, expense reporting, financial, maintain inventory, invoice processing, logistics, meetings, merchandising, MS Office, office, patient treatment, Physical Therapy Aide, policies, presentations, pricing, promotion, rapport, receiving, recruiting, research, sales, scheduling, phones, therapy, travel arrangements, written communication skills. | FITNESS |
FLIGHT ATTENDANT Summary Former police detective with 22 years of experience. Specialized in investigating organized crime, money laundering, financial fraud, bank fraud and tax fraud cases. Well experienced in traditional and digital/web based investigations. SWAT/firearms/driving/defensive tactics trainer experience. Highlights Financial crimes investigator ID theft investigator Insurance Fraud Court testimony Skilled interrogator Firearms/Driving Instructor GPS tracking services Undercover investigations Accomplishments Created the Internet forensic detective position to support all investigation types. Pioneered the use of asset forfeiture in fraud investigations, seizing over $50,000 in assets in one year. Developed a training program that increased liquor enforcement by 500%. Implemented a GIS case tracking system. Sustained a 100% conviction rate for assigned fraud cases. Experience Flight Attendant 10/2013 to Current Company Name City , State Took this job for the time to write two novels about terrorism and police/military response: GOOD BYE, SEATTLE and AVENGE SEATTLE Personal Fitness Trainer 09/2011 to 10/2013 Company Name City , State Designed and conducted individualized fitness programs Developed and implemented an Access based database for programs and exercises for trainers. Fraud Detective 08/2005 to 09/2011 Company Name City , State Pioneered asset forfeiture procedures for fraud unit, over $50,000 in criminal proceeds and equipment being converted to support investigations. Created the Internet Forensic Detective position, increasing our detectives' ability to function in the modern media and specifically the off-site, foreign server storage of data. Successfully investigated complex financial investigations from retail transactions to overseas wire transfers. 100% conviction/confession rate. Helped re-write the department's unusual occurrence manual bringing our department into compliance with international standards. Instructor in Emergency Vehicle Driving, Liquor Law Enforcement, and Field Training Officer. Enforcement Officer 12/2004 to 08/2005 Company Name City , State Managed enforcement and regulatory activities related to 300+ licensees. Conducted investigations ranging up to complex financial investigations of hidden owners. Started a program to teach liquor law enforcement at Basic Law Enforcement Academy and various agencies, increasing effective enforcement throughout the region by 500% without requiring additional personnel. Firearms and Defensive Tactics Instructor Program Manager / Technician 08/2003 to 12/2004 Company Name City , State Designed and implemented a GIS based data management system, replacing their paper system, which drastically decreased man-hour costs per project. Initiated and managed multiple projects within a cost share program involving local community members and WA Dept. of Ecology. Senior Police Officer 11/1994 to 06/2002 Company Name City , State Served on gang emphasis patrol detail, SWAT team, Field Training Officer, and Fraud Investigator. Regional Representative to Washington State Tactical Officers' Association Instructor at state level for SWAT basic and advanced courses. Developed a class for military style tactical planning at advanced SWAT courses. Member of Congressman Nethercutt's law enforcement advisory board. Helped introduce a bill for state funding for body armor for less affluent, smaller departments. Deputy Sheriff 06/1989 to 11/1994 Company Name City , State SWAT Team Trainer, Field Relief Supervisor, Search and Rescue team member Commanding Officer 06/1985 to 06/1989 Company Name City , State Commanded a 143 man Military Police organization. Organized MP detachments based on mission requirements and commanded detachments once deployed. Commanded the largest peacetime POW exercise of a USMC unit, receiving a letter of commendation from US Central Command, and established the procedure used in the Middle East today. Participated in national level work group on low intensity conflicts in Washington DC. Helped create OH-10 Manual on subject. Revolutionized counter terrorism training for Military Police by contracting trainers outside of USMC. Education Certification : Linguistic Statement Analysis Technique 2011 LSAT Institute City , State Certification : Preparing Digital Evidence for Court 2011 U.S. Department of Justice City Certification : Cell Phone Investigations 2011 National White Collar Crime Center City Select One : Various certifications: 2011 Washington State Criminal Justice Training Commission City , State Basic Law Enforcement Academy (Top graduate in academics and shooting) Basic and advanced SWAT Drug Investigator Firearms Instructor Emergency Vehicle Driving Instructor Field Training Officer and Instructor Development Investigation of Intellectual Property Crimes Emerging Trends in Financial Crimes and Identity Theft Investigating E-checks and ACH Fraud Transactions Social Networking: Investigative Tools and Techniques Certification : Techniques of Financial Investigation 2010 St. Petersburg College / DEA City , State Certification : Basic and Advanced Interrogations and Interviews 2009 John E. REID & Associates, Inc. City , State Certification : Basic Geographic Information Systems Programming 2006 Environmental Research Systems Inc. (ESRI) City , State Certification : Street Survival Seminar 1993 Calibre Press City , State Select One : Leadership, Management, and Field Courses United States Marine Corps City , State Officer Basic School (Top 5% of class) Military Police Officers' Course (Honor Graduate, Top Gun) Combat Marksmanship Coach's Course Jungle, Mountain, and Desert Warfare Courses Amphibious Scout Swimmers' Course (Top Graduate and First Officer to complete course) Bachelor of Arts : Criminology University of Washington City , State Recipient of NROTC scholarship Coursework in Criminal Justice, Criminology and Sociology Secretary of Navy's Distinguished Graduate Marine Corps Association's Distinguished Graduate Skills INVESTIGATIONS: Financial, auditing, digital evidence, surveillance, undercover, fraud, websites, mining social networks, cell phone records, tenacity, interrogation, interviewing, high case closure rate MANAGEMENT: program management, efficient case management, use of GIS programming, proven leadership, training FIELD WORK: extremely fit, desensitized to hardships, flexible work schedule, firearms instructor, defensive tactics instructor, driving instructor COMPUTER PROFICIENT: Microsoft (Word, Excel, Powerpoint, Access, Outlook, Publisher); ESRI (Arcview GIS); SEQUEL; VBA | FITNESS |
AVID TUTOR Core Qualifications Academic planning Goal setting and implementation Counseling Group instruction Microsoft office Public speaking Attention to detail Dependability Education Bachelor of Arts , Human Services and Counseling 2008 Lindsey Wilson College － City , State , USA Human Services and Counseling Work Experience AVID Tutor Aug 2011 to May 2013 Company Name － City , State Took an active role in developing the academic and personal strengths of AVID students. Served as a role model/mentor to AVID students by being a lifelong learner, demonstrating appropriate academic and social behaviors. Determined if concepts needed to be taught or retaught from student's notes and discussions. Evaluated student binders, including calendars, class and textbook notes, etc. Conducted mini-lessons in the process of writing in all subject areas, study skills, and other aspects of college preparation. Set an example of personal excellence and high expectations for AVID students to follow. Communicate frequently and honestly with the AVID coordinator/teacher regarding student progress and areas of concern. Certified Nursing Assistant Feb 2011 to May 2011 Company Name － City , State Provided or assisted patients' with personal hygiene, dressing, bathing, etc. Assisted with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals. Provides adjunct care by administering, non sterile dressings, surgical preps, ice packs, and heat treatments, Maintains patient stability by checking vital signs and weight. Provided patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. Substitute Teacher Dec 2008 to May 2011 Company Name － City , State Assumed all duties of the regular classroom teacher promptly and in accordance with school rules. This included bus, lunchroom, playground, hall duty or other duties assigned by the building principal. Follow the instructions left by the teacher. Maintained normal classroom routines and discipline procedures. Maintain a positive learning atmosphere in the classroom. Practicum Student Aug 2008 to Dec 2008 Company Name － City , State Planned projects and outings for youth in foster care. Coordinated and ran group sessions for adolescent girls. Helped maintain foster parent and foster child files. Shadowed Treatment Director on therapeutic interventions. Participated in fieldwork with Case Managers and therapist. Assistant to School Counselor/Practicum Student Jan 2008 to May 2008 Company Name － City , State Shadowed the school guidance counselor in the classrooms. Planned daily Guidance lessons for multiple grade levels. Taught daily guidance lessons to multiple grade levels. Observed the counselor during counseling sessions with parents and children. Office Manager Fitness Instructor Oct 2004 to Dec 2007 Company Name － City , State Office administrator to the Fitness Instructor Office duties included basic office skills; working on computer, answered phones , entered student grades, scheduled appointments. Other duties included training students on equipment, tracking students gym time, cleaning of equipment and oversaw student activity room. Teacher's Aide Oct 2004 to Jan 2007 Company Name － City , State Worked as a teacher's aide in the after school childcare program through the Ready to Work Program. Assisted Second grade teacher in the class room helping the children with reading skills. Graded papers, entered grades, and assisted with daily management of classroom control. Awards and Recognition Phi Theta Kappa Honor Society 2005 Dean List for four semesters Interests Current Student Adviser for the "Service Club" at a local homeschool Co- op Volunteered at the Lake Cumberland Community Action Heating Assistance Volunteered with Southwestern Music Boosters Volunteered at the Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteered at Necco Foster Care Agency, raising money for the Kids Christmas Fund Skills Computer skills, including Microsoft Office Strong verbal skills Strong writing skills Ability to work under pressure and limited time frame Additional Information Current Student Advisor for the "Service Club" at a local home-school Co-op Volunteer, Lake Cumberland Community Action Heating Assistance Volunteer, Southwestern Music Boosters Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer, Necco Foster Care Agency, Put together a lunch and auction to raise money for Kids Christmas Fund | FITNESS |
SERVER Professional Summary Ambitious student looking for an opportunity to use my knowledge and experience to learn about the mental health
field. Skill Highlights Superior communication skills Solution-focused counseling Exceptional problem solver Positive attitude Professional Experience Company Name City , State Server 01/2017 to Current Spoke with patrons to ensure satisfaction with food and service
Displayed enthusiasm and knowledge about the restaurant's menu and products. Communicated with other kitchen team members to ensure food was prepared on time and correctly. Company Name City , State Server 08/2016 to 12/2016 Provided friendly and attentive service and exceptional hospitality. Set dining tables according to type of event and service standards. Consistently offered professional, friendly and engaging service. Stocked service stations with items such as ice, napkins, and straws. Company Name City , State Front Desk 01/2014 to 05/2015 Promoted club programs, products and services to participants Trained all new sales employees on effective techniques. Listened to customer needs and preferences to provide accurate advice. Corrected dangerous movements and suggested alternate exercises. Education and Training High School Diploma 2012 Jackson Liberty High School , City , State Associate of Science : Psychology University of South Florida Psychology Associate of Science : Psychology Temple University , City , State Psychology | FITNESS |
SOCIAL MEDIA AGENT Summary College prepared student with over three years of front line customer service experience, excellent communication skills, with strong work ethic. Looking for opportunities in Corporate America to develop as a career professional where training, coaching, and mentoring opportunities are available. Teachable and quick to learn taking on new roles and responsibilities with flexible schedule.
*Detail and Deadline Oriented
*Critical Thinking
*Superior Writing Skills Highlights Microsoft Office Suite
*Avaya Phone System
*Very accurate and rapid keyboarder
*Sprout Social Media Management Experience 10/2015 to Current Social Media Agent Company Name － City , State Trained and work directly with MetroPCS HQ Build social media posts, advertising and promotions across social media platforms Engage in customer service via Facebook, Facebook Latino, Twitter and Instagram Monitor online public relations and continuously send in 'Hot Topics' to create new content online Sponsorship coordinator Escalate customer concerns directly to MetroPCS markets nationwide. 01/2014 to 01/2015 Customer Appreciation Team Agent Company Name － City , State Retention department for Metro PCS Cell Phone Company Inbound and outbound calls Answered customer service calls, and escalated/supervisor calls Floor walker in a call center environment to assist training agents Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Made reasonable procedure exceptions to accommodate unusual customer requests. 01/2013 to 01/2014 Floor Associate Company Name － City , State Executed store initiative related to sales, service, and customer experience. Met and exceed assigned customer experience and reputation and productivity targets. Resolved or escalated any customer service issues. Responsible for display maintenance, shelf maintenance, and store housekeeping. 01/2011 to 01/2012 Front Desk Customer Service Company Name － City , State Face-to-face customer service General office duties Inbound and outbound calls Customer account relations Customer enrollments and sales Accurately and efficiently completed all sales transactions. Education 2015 Richland College 2014 Winfreee Academy Charter School 2011 Berkner High School Languages Bilingual: Spoken and written form English and Spanish Skills advertising, Avaya, call center, Cashier, content, customer satisfaction, customer service, English, General office duties, Microsoft Office Suite, Phone System, public relations, sales, social media platforms, Spanish, supervisor, Phone, written | FITNESS |
R&D NEW PRODUCT DEVELOPMENT TECHNICIAN Experience R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Work History R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Education High School Diploma : 2012 Lowell High School - City , State Bachelors degree : Science, Quality Engineering Southern New Hampshire University - City , State Summary Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strengths include multitasking, organizing data and prioritizing tasks. Offering 5 years' experience in Medical Device settings. Highlights Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training Attention to detail, Inspection, Excel, Reporting Blueprints, Inspect, Office, Sales Calibration, ISO, Word, SOP Conflict resolution, Laser, Microsoft Word, Troubleshooting Detail Oriented, Leadership, Communicator, Validation Equipment operation, Lean Manufacturing, Organizing Functional, Managing, Testing products GMP, Materials, Quality GLP, Mechanical, Read Inspecting, Clinical support, Recording Skills Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training, Attention to detail, Blueprints, calibration, conflict resolution, Detail Oriented, Equipment operation, functional, GMP, GLP, Inspecting, Inspection, inspect, ISO, Laser, Leadership, Lean Manufacturing, Managing, Materials, Mechanical, Clinical support, Excel, office, Word, Microsoft Word, communicator, Organizing, Testing products, Quality, Read, recording, reporting, sales, SOP, Troubleshooting, Validation | FITNESS |
TEAM MEMBER / PRICER Career Overview RETAIL OPERATIONS MANAGEMENT Inventory Control
Product Pricing
DEDICATED and EXPERIENCED BUSINESS PROFESSIONAL with a tradition of
performance excellence achieving or surpassing corporate goals for sales, operations, Merchandise
customer service, and safety standards. Replenishment
· Foster cooperation and build trusted relationships with clients, staff, and management. Staff Training
· Train staff on club procedures, company policies and practices, and computer usage. Team Leadership
· Provide analysis and resolution of internal organizational issues and problems. Cash Accountability
· Computer literate...adept at using proprietary systems for appointments, A/R, program Payroll/Timekeeping
registration, and customer accounts. Kronos payroll system. Accounts Receivable
· Tactful and calm when dealing with sensitive situations and resolving patron issues.
Financial Reporting
· Solid work ethic; meticulous organization; pride in work; positive can-do attitude.
OSHA Compliance Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Top sales performer Visual merchandising proficiency Work Experience 07/2012 to Current Team Member / Pricer Company Name － City , State Set up store prior to grand opening. Selected products to be sold. Priced accordingly. Placed product to the sales floor. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed. Expressed appreciation and invited customers to return to the store. Organized the store by returning all merchandise to its proper place. 01/1990 to 01/2012 Club Manager/Assistant Manager · Sales Manager/Assistant Manager · Operations Manager Company Name Managed all operational areas of busy fitness club with 6 direct reports, a total staff of 30, and 400-800 daily patrons. Operational areas included Customer Service, Programs, Personal Training, Retail Sales, Kids' Club, Maintenance, and
Financial Management (Payroll, Accounts Receivable, Sales Reporting, Budget Management). Company Name Responded quickly to customer inquiries and issues to maintain a high level of member satisfaction/retention. Influenced prospects, sold memberships and accounted for cash/credit card receipts. Conducted facility tours and new member orientations; developed new member fitness goals. Scheduled appointments and registered patrons for classes, personal training, and fitness sessions. Drove revenue growth through referrals by building positive and enduring relationships with members. Processed all contracts, payments, and membership corrections. Programs
Oversaw entire program schedule, ensuring instructors' commitment and participant registration. Monitored program enrollment to ensure profitability. Personal Training
Monitored new memberships to ensure participation in new member session with a personal trainer. Identified and communicated customers' needs to personal trainers. Accountable for a $20,000 monthly budget. Sold individual personal training sessions to customers. Retail Sales
Accountable for a $30,000 annual budget for nutritional items and ancillary merchandise. Maintained proper levels of inventory to meet customer demands. Opened, closed, and balanced POS system on a daily basis. Scheduled nursery personnel, monitored attendance, and evaluated performance. Enforced company policies to minimize risk potential. Maintenance
Communicated equipment malfunctions to maintenance staff to sustain a high level of equipment reliability. Scheduled and monitored nightly facility cleaning. Responded immediately to emergency situations and prepared and submitted timely accident reports. Staff Management
Hired, trained, motivated, evaluated, and disciplined staff to achieve corporate performance standards. Coached and mentored employees to contribute to club's success. Conducted ongoing staff training. Operations Management
Organized department schedules to ensure adequate coverage and efficient operations. Consistently achieved percentage to budget bonus pay for meeting or surpassing corporate goals. Previous Experience includes various management roles for Chicago Health Club. Educational Background Business Administration curriculum
Bally Total Fitness--monthly training/meetings to increase skill level in management, sales, marketing, and accounting. Moraine Valley Community College － City , State Skills accounting, Accounts Receivable, Budget Management, budget, Business Administration, contracts, credit, Customer Service, staff training, Financial Management, inventory, marketing, meetings, Operations Management, Payroll, personnel, policies, POS, Retail Sales, sales, Sales Reporting, Staff Management, trainer | FITNESS |
SENIOR MEDICAL RECRUITER Summary Versatile, results-oriented, responsible professional with creative and business achievements in Health and Fitness Industry, Service Industry, Medical Recruiting Industry, as well as Customer Service Industry. A person who has the proven ability to meet business needs with creative solutions, one who consistently demonstrates a passion to excel in business development for her customers and her company, one who utilizes diverse strategies woven with focused qualification techniques, consultative persuasion methodology, strategic product positioning, creative proposals, all leading to a customized solution. Highlights Microsoft Word Microsoft Office Excel Sales Force Power Point Highlights Superior communication skills MS Office proficient Experience Senior Medical Recruiter May 2013 to July 2015 Company Name － City , State Managed my own team within 4 months of being hired. Received 2 promotions for the duration of me being with the company. Fielded an average of 20-30 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Trained new employees on company customer service policies and service level standards. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Contacted all job applicants to inform them of their application status. Researched and recommended new sources for candidate recruiting. Maintained an accurate candidate tracking system. Reviewed applications' resume/curriculum vitae.Placed and assigned employees at clinics, hospitals, and other medical facilities. Communicated efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner. Performed background checks on potential employees, as well as checking upon given references, transcripts, and credentials. Negotiated salary, problem-solving, and counseling and established rapport with the candidate. to Current Allen to. Personal Assistant September 2009 Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and Plano TX Dallas TX Coursework in Exercise Science and Nutrition Science Sourcing Services International Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Conducted extensive online and phone research. Personal Trainer Company Name Fitness in Motion, Energy Fitness, DFW Surf Taught clients how to modify exercises appropriately to avoid injury. Recorded training sessions and maintained package rates for each client. Contributed to increases in sales for the personal training department. Participated in club promotions to recruit new members and increase club sales. Met minimum monthly revenue, service and customer satisfaction goals. facility goals. Education Associate of Science : Nursing Collin County Community College Nursing Coursework in Human Anatomy and Physiology
Certified Nutritionist
Attended Sports Nutrition seminar
Certified Weight Management Consultant Cooper Institute Of Dallas Personal Information 2004
, US
2013
, US Interests Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 RaceFor The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action for Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping the community Cycling 03/1999 01/1998 Skills Anatomy, benefits, communication skills, counseling, client, clients, customer satisfaction, customer service, Dependable, direction, email, Staff training, expense reports, faxes, hiring, HR, Management Consultant, meetings, Microsoft Excel, Excel, mail, Microsoft Office, MS Office, office, Power Point, Microsoft Word, organization skills, Physiology, policies, problem-solving, rapport, recruiting, recruitment, research, Sales, scheduling, spreadsheets, staffing, team player, telephone, phone, training programs Additional Information Volunteer Experiences Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 Race For The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action for Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping the community Cycling 03/1999 01/1998 TX 2004 US 2013 US | FITNESS |
AGRICULTURE ADVISOR AND LANGUAGE OFFICER Professional Summary I successfully completed the 4-years course in Agriculture from Nangarhar Agriculture Faculty in 2002 and have studied English and computer software program for 15 months, at Oxford English and Computer Center Jalalabad City. I worked as Agriculture Advisor - Language officer with provincial Reconstruction Team U.S.A for Afghanistan/ Agriculture development team U.S.A For Afghanistan (PRT/ADT) office and as part of work mandate have gained: Familiarity and good relationship with local authorities, Members, of provincial Assembly and directorates of line Ministries. Participated in different meetings i.e. (Provincial Development Council, Private sector development, Technical working Group) meetings held at Provincial level to improve life standards of our community and bring prosperity through implementation of developmental programs. Filed visit, Collection of Agriculture data, Monitoring of Agriculture Projects. In addition, I have a valuable experience of working as an Agriculture Coordinator which gave me an opportunity as part of Management body to: Establish adequate support at the community level for the project policies and activities to ensure community participation at all levels. Traveled to different districts and provinces of the country. Identify weaknesses and problems during the implementation process and propose appropriate solutions to avoid conflicts (Social, Political, and Cultural). Attended 3 months training on Agriculture New technology in U.S Kansas State. Furthermore, I have participated in several trainings and Seminars inside and outside the country including projects planning Cycle, Projects implementation, Logical framework Analysis. Conducted numerous capacity building and training workshops on various subjects for Nangarhar Agriculture University Students including, Business Development, Marketing, Field hands on trainings, Communication skill, and many other Food safety and sanitation related issues and have delivered many constructive Presentations on different Occasions. Since I have good knowledge of my society and a valuable experience of work at different managerial levels national and international organizations, working in Community Development, Capacity building, Agriculture, Marketing and business, I believe I am qualified for the mentioned Position. Core Qualifications Microsoft package (Word, Excel, power point)
Installation, internet related tasks, English/ Pashto/Dari typing. Experience Jan 2016 to Jan 2016 work as Language officer with IPCB-S , international police coordination board Kabul Afghanistan. Responsibilities: Performing translations from English to Pashto/Dari of various documents (Presentations, letter, reports, minutes, etc). Simultaneous translations in IPCB-S meetings. Undertaking any other tasks required by the Head of IPCB-S. Agriculture Advisor and Language Officer Jan 2016 to Jan 2016 Laghman PRT/ADT. Responsibilities: Establish and maintain strong coordination and good communication channels with governmental as well as non- government organizations, working for growth of the private sector of Afghanistan. Worked strategic planning with DAIL Office. Assist DAIL (Department of irrigation, Agriculture, and livestock) staff for annual planning. Attend and represent PRT/ADT in relevant meetings and workshops out of the organization at provincial level. Preparing Module need assessment based. Arrangement of Training plan and Materials for Nangarhar university Agriculture students. Assist and guide DAIL research department in needs assessments. Assist the DAIL research department in assessing the needs of staff for short, medium and long term trainings. Cooperate closely with DIAL (Department of irrigation, Agriculture, and livestock) office staff in technical and managerial affairs. Train Nangarhar university Agriculture faculty students, practically in the field. Train women affair department staff and poor family regarding home gardening and kitchen gardening. Translate Agriculture guidelines and project technical formats in to local languages as required. Prepared training materials to DAIL staff and farmers. Provincial Manager Jan 2013 to Jan 2016 work as with BRAC Education Program for Afghanistan Responsibilities: Prepare and implement plan for concerned areas and implement the concerned project activities according to the approved annual work plan. Supervise the staff and schooling activities in the concerned areas according to the plan. Take special steps for the development of the female staff. Build positive and competitive mindset of the staff. Overall responsible for preparing and submitting all kinds of reports to central office and communicate coordinate with related provincial level offices. Take necessary steps for enhancing the capacity of the staff in order to administer the all project activities effectively. plant protection Manager Jan 2002 to Jan 2004 Company Name Provided improved seed to farmers. Worked with farmers on the field to control plant disease. Gave refresh courses about plant disease to farmers. Record all plant diseases reports, from all districts. Managed all state Agriculture properties, for cultivation. Education B.Sc. (Hons) degree , Agriculture 2002 Nangarhar University Agriculture 1997 Baccalaureate from Nangarhar High School Afghanistan Accomplishments Driving of small vehicles Courses: Attended training on Agriculture New technology, U.S.A Kansas state. Studied up to Advance two in Oxford English language center, Jalalabad Teacher training program in Oxford English language center, Jalalabad Conversation class in Oxford English language center, Jalalabad Travels and visits: To Kansas state America, as member of an official delegation to participate in a workshop on improvement of Agriculture and delivered a presentation of Afghanistan Agriculture, on October 2010. I have received Recommendations, and appreciation letters from different government and non-governments organizations for the good performance. Personal Information I submit my C.V for your kind Consideration and hope to hear from you for an interview.
Best regards, Languages Fluency in Pashto, Dari, English, and ordo Skills competitive, English, government, irrigation, managerial, Materials, meetings, Excel, Office, power point, Word, police, Presentations, research, strategic planning, training materials, translations, typing, workshops Additional Information I submit my C.V for your kind Consideration and hope to hear from you for an interview.
Best regards, Fayaz Ahmad Sardar
Personal information:
Married status: Married
U.S.A Green Card Holder | AGRICULTURE |
UT-TSU AGRICULTURE / 4-H EXTENSION AGENT TRAINEE Summary Strong 4-H / agriculture education and extension background in areas of youth development and adult agriculture advocacy Expertise in outreach programs towards youth and adults Energetic, prospective extension agent who is a self-starter and team oriented with excellent analytical, organizational, and project management skills. Successful at building strong professional relationships as a skilled mentor and educator, who excels at bringing out the best in 4-H members, parents, and volunteers Knowledgeable about theories, methods, and curriculum standards used in designing, developing and delivering successful training programs, projects, and 4-H clubs Prospective extension agent who is organized, driven, and effective at using efficient educational methods while focusing on the individual needs of each participant. Core Qualifications Cheerful and energetic Dependable and engaging Teamwork oriented Innovative lesson plan delivery and development Strong interpersonal skills Outreach programming skills Student and volunteer recruiting and retention skills Achievements Educated new employees on proper facility procedures and policies, by developing a training manual for several training seminars within 4 years as a research assistant Promoted to Research Assistant Manager after only three months in position to support and train new staff. Completion of UT Extension Sumner County Summer Internship Program Sumner County Extension Office, Gallatin, TN 2013 Completion of Summer Enrichment and Reinforcement Program (SERP) College of Veterinary Medicine, Nursing and Allied Health, Tuskegee, AL 2006 Professional Experience Company Name City , State UT-TSU Agriculture / 4-H Extension Agent Trainee 09/2015 to Current Observe the daily aspects of an agriculture extension agent and a 4-H youth development extension agent Analyzed and participate on several in service Agriculture, 4-H, or teaching training workshops Help and set up 4H clubs and Master Beef programs Visit farms: soil sampling, weed, forage, or tree identification Supported tours and analyzed demonstrations at various workshops to increase my knowledge in field of study Continuing to develop my first year goals for the county: soil sampling test poster, weed/plant identification presentation, and Ag in the Classroom program (4-H) Understand and stay up-to-date on current and emerging issues involving youth and volunteer development. Attend in-service trainings to stay current on 4-H / Agriculture related guidelines and new program opportunities Learn by Doing" Company Name City , State Research Assistant Manager 05/2008 to 08/2015 Manage over herd health management of research animals and diverse undergraduate and graduate students General livestock record keeping Inventory control of farm supplies Development and management of livestock facilities: Nutrition and Health Collect and process field data, laboratory procedures, and various administrative tasks as needed to meet objectives of ruminant research projects Conduct educational lectures, demonstrations, and tours to outreach programs for extension agents, small farm producers, community, and elementary and secondary school districts. Prepare purchasing requisitions, invoices and purchase orders materials and services Assist with results of research proposals and evaluation of livestock research development programs. Company Name City , State UT Extension Intern 05/2013 to 08/2013 Assisted in tutoring 4-H students in various clubs for upcoming competitions Helped in setting up 4H club meetings, registering 4-Hers at judging contest, judged at the Sumner County Fair, and became an adult leader for 4H Camp Created a few monthly newsletter issues for the county on recent program activities and upcoming events Developed and delivered a few objectives, research-based educational programs to meet the needs of diverse adult and youth audiences; created an activity sheet and useful information on vegetables and pollination to 25 local community kids Assisted with decorating and photographing several program activities for 4-H Judged at the beef and sheep expo skill-a-thon contests: retail cuts, breeds, feeds, medication, and parts of the animal Assisted with livestock evaluation and showmanship of county 4-Her's Helped answer calls on identifying weeds and insects for county residents and gave them way to control their infestations. Attended 4-H camp with fosters independence, leadership skills, team building skills and environmental education and general life skills. Company Name City , State Veterinary Technician Assistant 05/2006 to 08/2008 Provide nursing care and healing therapy for animals Perform laboratory tests to help in finding of animal health problems Sterilize and prepare surgical equipment and clean after surgery Handle, and care for animals during treatment and surgery Produce radiography, and collect and analyze samples. Education and Training Master of Science : Agriculture Education and Extension 2014 Tennessee State University , City , State Bachelor of Science : Agriculture Science Animal Science/Pre-Veterinary Medicine 2008 Tennessee State University , City , State Skills Time Management Classroom: Discipline, Instruction, Management, Creative Lesson Planning Research Goal Setting, Implementation, and Program Development Community Involvement After School Tutor, Wright Middle School, 2007 After School Tutor / Mentor, Lee Chapel A.M.E. Church, 2006 Red Cross Blood Bank Volunteer, 2005 - Present Volunteer, Habitat for Humanity, 2005 Affiliations Member, Minority of Agriculture Natural Resources and Related Sciences: 2008 Member, Tennessee Louis Stokes Alliance For Minority Participation: 2008 Secretary, Block and Bridle Club: 2009 Coordinator, Pre - Vet / Animal Science Club: 2011 4-H Adult Leader: 2013 Vice President, GSAA: Graduate Students of Agriculture Association: 2014 | AGRICULTURE |
FELLOW: CREATING LIVELIHOODS VIA AGRICULTURE PROJECT, VOLUNTEERING FOR INTERNATIONAL PROFESSIONALS Summary More than nine years of professional experience in a multidisciplinary/international environment, working on programs and projects with emphasis in strategic communications, environmental issues, and community building. Highlights MS Word, Power Point, Excel, Concur-Travel, PeopleSoft-Human Resources, Bud-E-Budgeting, Macromedia Dream Weaver, Adobe Illustrator, Word Perfect, Quattro Pro, Google Applications, Social Media Accomplishments *Experience in strategic planning, budget management, project execution, and monitoring and evaluation *Excellent skills in communication and team work Work experience in India, Laos, Malaysia, and the US with projects in Mexico and Panama Experience 01/2015 to 05/2015 Fellow: Creating Livelihoods via Agriculture Project, Volunteering for International Professionals Company Name － City , State Senior member of multicultural, international team at local non-profit organization working with single mothers to create a program to increase livelihood options for beneficiaries using profits from an agriculture-based enterprise Drafted project proposal including work and impact areas, purpose, outputs, work plan and sustainability plan Conducted a needs assessment to benefit women in the community of Kulim, Kedah Established benchmarks and goals for the project; worked with team to ensure delivery dates were met Monitored project progress and produced and submitted reports and presentations accordingly for the Ministry of Finance and executing agency Business Development Volunteer, FruitFriends, Vang Vieng Laos 02/14 - 04/14 Defined, prioritized, and documented FruitFriends' immediate and long-term goals and objectives; developed monitoring and evaluation plans, including results metrics Developed a financial reporting framework to aid in the presentation of the organization's financial standing to potential donors Worked with the program manager in researching the market, identifying stakeholders, estimating profit margins and producing business plans for agricultural products Created follow-up mechanisms to organize volunteers. 09/2013 to 02/2014 Program Manager Company Name － City , State Coordinated the WildForest program, managing all participating interns Created a comprehensive strategic plan for the program, including tasks, goals, and objectives in the short, medium, and long term Participated in reforestation project, educational initiatives and grassroots-level research and outreach Created impact assessment tools for the program Fostered relationships with local non-profit, private, and governmental organizations. 04/2006 to 04/2013 Consultant Company Name － City , State Formulated annual and multi-year strategic work plans, as part of a team Drafted funding proposals for communications plans Researched and analyze various topics for the development of communications strategies for priority corporate initiatives (sustainable cities, climate change, biodiversity, corporate social responsibility, etc.) Cultivated relationships with more than 25 Latin American and Caribbean community-based organizations in the Washington, D.C. area Coordinated the annual grant cycle for the IDB's Corporate Social Responsibility Program: IDB-D.C. Solidarity Coordinated special projects and events in the US, and abroad to ensure compliance with internal regulations Coordinated budget execution, monitored spending, and provided reports accordingly Designed, edited and produced the IDB's Annual Report. Education August 2003 MA : International Affairs American University － State International Affairs Making Sustainable Development Work: The Case of Costa Rica August 2003 MA : Natural Resources and Sustainable Development United Nations University － City Costa Rica Natural Resources and Sustainable Development April 2001 BA : International Relations Economics Florida International University － City , State International Relations Economics Certificate in Latin American and Caribbean Studies Independent Study: Governance and Legitimacy in Colombia CONTINUING EDUCATION Effective Project Management for Development, PM4DEV, August 2015 Permaculture Design, Panya Project, Thailand, May 2014 Project Design Monitoring and Evaluation, PM4DEV, April 2014 Languages Bilingual in Spanish/English Interests Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Additional Information VOLUNTEER WORK Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Skills Dream Weaver, Adobe Illustrator, agency, Budgeting, budget, Business Development, business plans, C, delivery, English, estimating, Finance, financial, financial reporting, Human Resources, Latin, Macromedia, managing, market, Excel, Power Point, MS Word, needs assessment, enterprise, PeopleSoft, presentations, producing, profit, progress, Project Design, Project Management, proposals, proposal, Quattro Pro, researching, research, Spanish, strategic, Word Perfect | AGRICULTURE |
PROGRAM SUPPORT ASSISTANT Experience June 2012 to January 2015 Company Name City , State Program Support Assistant Accounting Tech- responsible for claims matching, adjustments, refunds and complete account audits of veteran's accounts. Produced voucher refunds, processed returned First Party checks. Prepared public vouchers for processing, refund reviews, pre-payments, claims- matching reports, and audit requests from Veterans or other VA entities. Provided assistance with Debt Management, Internal Revenue and Treasury Offset Programs. Collected, analyzed and prepared data for processing and provided clerical and technical support to CPAC operations. This includes determination if insurance payments should be applied to veteran's co-pay by reviewing patient account information. A determination was made as to the amount of credit given to offset veteran's account and properly annotated with electronic comments. Reviewed First Party debt directly related with the Debt Management Program and the Treasury Offset Program prior to actual impact of payment offsets. Determined appropriate Fund and Resource Code for the refund process. Ensured that all pertinent information was gathered and input into automated systems, in a timely and accurate manner. Collected, compiled, and/or tracked data for the preparation of statistical, financial and/or administrative reports on an ad-hoc or recurring basis. Prepared written documents such as correspondence and memorandums. August 2008 to January 2012 Company Name City , State Agriculture Teacher Served as high school agriculture teacher, FFA Advisor, facility manager, counselor, mentor and performed other assigned duties as required. Prepared course material and curriculum at multiple educational levels for diverse audience. Created lesson plans that ensured efficient delivery of course material and often modified or adapted as needed for diverse audience. Maintained classroom hardware, software and supplies to insure optimum performance in the educational environment. Fostered and maintained working relationships with local and statewide leaders. Monitored student progress and submitted progress reports to ensure student comprehension and understanding of the material presented. Provided feedback to students on their projects and assignments. Developed interactive and engaging curriculum, lesson plans and websites for classroom materials and applied instructional methods to insure student engagement in learning. Insured course work was designed and appropriate for a very diverse audience. Served on campus aesthetics committee. Developed entire course curriculum to be available as an independent, online course for high school students utilizing Adobe Flash, Dreamweaver, Front Page, Camtasia, Snagit, PowerPoint, and other programs as required. Utilized survey data to evaluate the effectiveness of high school's educational program. Developed finished products to include engaging lesson plans, training materials, educational videos, and computer enhanced instruction. Designed, evaluated, and modified curriculum utilizing ADDIE and CIPP model for curriculum design as needed. Routinely developed and utilized both formative (internal) and summative (external) evaluations for instruction in order to maintain meaningfulness and allow for optimal learning. Constantly reviewed and maintained currency on educational journals and texts in order to maintain knowledge of emerging trends in instruction and technology and review recent developments in the fields of education and training. Attended professional development regularly in order to collaborate with colleagues st and insure course work was up to date with 21 Century and collaborate on innovative instructional methods. Designed, developed and presented staff development training for district teachers (adult learners). Served as mentor to incoming teachers. Served as department chair of Career and Technology Department. Facilitated fundraisers and maintained cash flow and documentation. Trained students for competitions at the state and national level in both Leadership Development Events and Career Development Events. Maintained student educational records at the high school level. Created and maintained databases of student educational records. Instructed other teachers (adult learners) during countywide staff development on curriculum design and technology integration into their curriculums. Performed needs assessments within the community prior to ground up development of new courses in district. Introduced, designed, developed and implemented new course designed in its entirety for students to utilize as a stepping stone to a career in veterinary medicine or animal science. This course became so popular, new teachers had to be added to teach the curriculum. New curriculum, supplemental activities, and exams independently created for courses. Modified curriculum to allow for honors credit at the high school level and applied honors credit to other classes taught as well. October 2004 to July 2008 Company Name City , State Agriculture Teacher Served as high school agriculture teacher, FFA Advisor, facility manager, and performed other assigned duties as required. Assisted in writing USDA grants. Developed and designed instruction for classroom use. Planned and implemented leadership camps and activities for student leaders. Planned and implemented livestock show for 100+ students annually. Developed new curriculum to be used in classroom activities and served as advisor for student leadership organization. Designed, evaluated and implemented new curriculum for emerging classes. Developed new classes, including instructional materials that were adopted as long term. Developed survey instruments, administered surveys, and provided data analysis to justify classes. Implemented completely new class and instructional material based on results of needs assessment. Visited local community colleges to ensure latest trends in technology and instructional methodology were being addressed for needs of students. Worked closely with community and advisory board in order to ensure the community's desires were heard and implemented. Taught courses that served as "dual credit" for the students allowing both high school and college credit were obtained. Aided students in scholarship applications and proficiency awards. August 2001 to July 2004 Company Name City , State Agriculture Teacher Taught high school agriculture. Served as FFA advisor. Oversaw greenhouse facility and performed other assigned duties as required. Facilitated plant sales and other fundraisers for the student leadership organization. Nurtured fading program to fully successful and self- sufficient educational program in less than 2 years through recruitment, implementation of interesting and engaging curriculum and participation in leadership opportunities for students. Prepared lesson plans and implemented lessons based on curriculum needs. Adapted instruction to fit the needs of the target learners. Education Texas A&M University City , State , US Doctor of Education : Design and development of online Doctor of Education August 2014 Texas A&M University, College Station, Texas GPA: 4.0 of a maximum 4.0 Major: Agriculture Education Minor: Design and development of online instruction Title of Dissertation: The relationship between perceived motivation and perceived resilience on the educational pursuits of the military spouse. Texas State University City , State , US Masters of Education : Agriculture Education Masters of Education Texas State University, San Marcos, Texas August 2001 GPA: 3.7 of a maximum 4.0 Major: Agriculture Education Texas State University City , State , US Bachelors of Science : Animal Science Bachelors of Science August 1997 Texas State University, San Marcos, Texas GPA: 2.73 of a maximum 4.0 Major: Animal Science 3 Awards and Skills 2012 Texas State University Career and Technology Education, Agriculture Department Chair- Career and Technology Education 2011-2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University Strategies of Secondary Teaching Ed.D. : Educational Evaluation President- Parent Advisory Board- Fort Leavenworth- CYSS- August 2013- October 2014 Proficient in Microsoft Office applications well as Mac programs and applications Proficient in Flash, Adobe, SPSS, FrontPage, Dreamweaver Proficient with Learning Management Systems and Content Management Systems Familiar with SPSS as an instrument to analyze data Typing 45+ wpm Relevant Coursework 1. Learning Theory a. Philosophy of Ag. Education- 3 hours b. Principles of Adult Education- 3 hours 2. Instructional Design Practices a. Curriculum Development- 3 hours b. Adult Education Program Development- 3 hours c. Secondary Curriculum- 3 hours d. Strategies of Secondary Teaching- 3 hours e. Adult Learners- Adult Education- 6 hours (both Ed.D. and M.Ed) 3. Educational Evaluation M.Ed. : Program Evaluation, Design a. Program Evaluation (M.Ed.)- 3 hours b. Program Evaluation (Ed.D)- 3 hours 4. Instructional Product Development a. Instructional Design- 3 hours b. Research Methods (M.Ed.)- 3 hours c. Research Methods (Ed.D)- 3 hours d. Qualitative Research- 3 hours e. Data Collection and Analysis- 3 hours 5. Computers in Education a. Teaching ELearning Development and Delivery- 3 hours b. Advanced Methods in Distance Education- 3 hours c. Instructional Design Online- 3 hours Professional Affiliations OPOC - CGSC Spouse Council Accomplishments supplemental activities, and exams independently created for courses. Modified curriculum to allow for honors credit at the high school level and applied honors credit to other classes taught as well and college credit were obtained. Aided students in scholarship applications and proficiency awards Teacher of the Year Pinecrest High School 2011- 2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University November 2006- Teacher's Turn the Key Award (National Award for Teaching January 2010- Iron Mike Award for Volunteerism Fort Bragg, North Carolina Treasured Employee Award, CPCPAC Nov. 2012, April 2013, October 2013 Military Experience April 2012 to April 2013 Company Name update/information paper to Army Community Service. Maintained continuity notebook to be turned into ACS upon completion of position. Planned, coordinated and executed at least 2 village socials/ and or meetings per calendar year for the community. Worked with Fort Leavenworth Frontier Heritage Communities (FLFHC), Provost Marshals Office (PMO), AAFES, Commissary, Directorate of Family, Morale, Welfare and Recreation and other organizations to address quality of life issues. Worked with Customer Management Service Program Manager for feedback and resolution on quality of life issues. Provided updates and announcements for FLFHC monthly community newsletter Founding Member/ OPOC - CGSC Spouse Council April 2012 - April 2013 Fort Leavenworth, KS Hours per week: 8-15 Founding Member/ OPOC Served as Treasurer and Co- Primary Spouse Council Contact. Aided in the development and monitoring of GSGC/ ILE Families Facebook page. Aided in planning and implementing of family activities. Aided in dissemination of information and activity planning. Responsible for creating the Spouse Council for CGSC. Created and maintained guidelines and procedures. Recruited volunteers to sit on Spouse Council. Helped schedule monthly meetings; attended meetings and voted on issues. Created and maintained social media sites. Aided in publicity for group. Worked with PAO and Director of Student Division. Routinely briefed CGSC leadership. Verified and aided other volunteers with logging of volunteer hours in VMIS. 2 th General Volunteer- 28 CSH June 2010 - December 2012 Fort Bragg, NC Hours per week: 5 General Volunteer Served on Steering Committee. Aided in planning and implementing fundraisers. Aided in fundraising opportunities. Helped develop, plan and implement family activities for the unit. Helped develop, plan and implement homecoming activities after deployment. Supervisor: Felton Moore (910-391-4768) nd Family Readiness Group Leader- C Co. 82 BSB July 2008- June 2010 Fort Bragg, NC Hours per week: 20-35 FRG (Family Readiness Group) Leader Served as a liaison between family members desiring information concerning deployed Soldiers and the military chain of command. Planned and implemented fundraisers, organized, planned, and conducted redeployment activities, and developed newsletter template and published monthly newsletter. Other responsibilities included: -Supported unit commanders FRG goals -Provided overall leadership of the FRG (which included planning, managing, and supervising FRG activities) -Identified and addressed important FRG and family related issues for the command -Ensured proper FRG training for FRG key members -Ensured proper classes of instructional or informative nature were provided -Trained in Casualty Notification procedures -Trained in and conducted activities as Comfort/Care Team Member -Planned company level FRG meetings -Attended and actively participated in Battalion FRG Steering Committee meetings -Coordinated administrative and logistical support with the Family Readiness Support Assistant (FRSA) -Designed and developed training for adult family members Skills Credit, Dreamweaver, Flash, Class, Comprehensive Large Array Data Stewardship System, Data Analysis, Marketing Analysis, Needs Assessment, Usda, Animal Science, Career Development, Cash, Databases, Documentation, Front Page, Integration, Integrator, Its, Leadership Development, Mentor, Powerpoint, Progress, Training, Recruitment, Sales, Sales And, Accounting, Adjustments, Audit, Audits, Basis, Claims, Clerical, Correspondence, Operations, Patient Account, Payments, Technical Support, Vouchers, Instructional Design, Adult Education, Content Management, Content Management Systems, Frontpage, Learning Management, Learning Management Systems, Mac, Microsoft Office, Ms Office, Spss, Typing, Award, Deployment, Dissemination Of Information, Fundraising, Liaison, Logging, Pmo, Program Manager, Steering, Collection, Data Collection, Product Development, Teaching, Transmissions | AGRICULTURE |
E-COMMERCE SUPERVISOR Summary I am seeking a challenging position in management, where I can apply my experience to a company's objective and profits. I have a discipline approach to the task at hand and the ability to anticipate potential obstacles, which is contributed to a strong record of excellence for getting the job done safely. I am an optimistic & quick learner, I am safety conscious and have excellent organizational and multitasking aptitude. I currently plan and lead individuals in order to complete daily tasks in a timely and safe manner. Highlights Qualified to operate and train individuals on various equipment. Proficient in Microsoft Office Proficient in Exeter WMS Strategic planning Troubleshooting and problem solving Flexible Dedicated Experience E-commerce Supervisor , 02/2015 to Current Company Name Plan and manage daily workload. Lead and develop employees through teamwork and create continuous improvement through employee engagement that supports the companies values. Continually looking for ways to improve quality, safety, and productivity and communicating those ideas throughout the network. Currently helping to organize and lead the Safety Committee Co-Owner , 01/2006 to 01/2010 Company Name Develop and manage projects and budgets Experience in Real-estate law and procedures, contact with city offices, screen and select qualified renters. I continue to buy/renovate and rent out homes without a business name. E-commerce Coordinator , 03/2003 to 02/2015 Continuously directing and leading individuals to complete the objective. Sharp organizational skills preparing work assignments. Fostering teamwork by being enthusiastic and having a positive energy. Agriculture Worker , 01/1998 to 01/2007 State Manage & maintain heavy farm equipment. skills gained- responsibility, flexibility, self-determination and confidence. Education and Training Electrical/Electronics Engineering Technology, AAS Presently attending Owens Community College - City , State GPA: 3.93 2012 Active Participant in the 5S program 2010 Owens Community College - Toledo OH -Photovoltaic Certification 2007 Training Assistant Position Workshop 2006 Online/Phone course for Mentors of America 2004 Participated in Best Buy Lean Team Graduate : 1998 Riverdale High School Skills attention to detail, continuous improvement, logistics, excel, power point, word, network, internet research, organizational skills, , safety, teamwork | AGRICULTURE |
PROJECT ASSISTANT Professional Overview I aspire for a challenging position in a professional organization where I can enhance my skills and strengthen them in conjunction with the organization's goals. I am a multi-talented, respectful, assertive and willing-to-learn young lady whose primary vision is to improve and positively impact the world in its social, economic and political environments. This is a multi-dimensional vision in which any aspect branching thereof I am willing to zoom into. I enjoy being part of any team which shares my vision or that which will be a stable stepping stone in helping me achieve this vision. Core Qualifications KEY COMPETENCIES Flexible and uses practical approach Excellent report writing and communication skills Highly computer literate on statistical packages Inquisitive, innovative and results oriented Initiative and eye for detail Service orientation Active Listening Adminstrative management critical thinking grant writing goal setting and implementation program development public relations team building writing Accomplishments Project Management implemented project with the assistance of the Senior Advisor which increased the agriculture sector productivity Education Bachelor of Arts : Development Studies 2014 Midlands State University City , State , Zimbabwe Development Studies High School Diploma : Monitoring & Evaluation 2015 University of Zimbabwe City , State , Zimbabwe Executive Certificate in Project Management, Monitoring & Evaluation March- 2014 October) Overall Degree Class: 2.1 Dissertation: Distinction Executive Certificate in Project Management, Monitoring and Evaluation with the University of Zimbabwe ACHIEVEMENTS Certificate in Post-Harvest Management and Grading of Cereals, Pulses and Oil Seeds Certificate in Fish Farming as a Business (Aquaculture) Served in the Midlands State University Electoral College for Students Representative Council (SRC) Advanced Level - (2009- 2010) Denmark Training Services
3 subjects (Sociology, History and Divinity) 12 Points
Ordinary Level - (2004-2008) Roosevelt Girls' High
5 'O' levels Thesis/Dissertation The role played by Netherlands Development Organization in promoting poverty alleviation for smallholder farmers in Domboshava using the Market- Based Approach (The SNV Case 2012-2014) Languages English and Shona Experience Project Assistant 12/2014 to 12/2015 Company Name City , State Company Netherlands Development Organisation (SNV) Position Project Assistant for Rural Agriculture Revitalisation Programme - Commercialisation of Smallholder Farming Project Assistant of the Rural Agriculture Revitalisation Program being implemented by SNV in all the 8 rural provinces. This $6 million Danida funded program which is coming to an end on 31 December 2015 has the following components ;value chain development (oil seeds, horticulture and dairy), value chain financing, matching grant facility for SMEs, e-Extension, agro-dealer development and Pilots and Studies. Some of my responsibilities include: Monitoring and Evaluation Assisting in project monitoring evaluation and timeous reporting on the same as required Assisting in the contribution of feedback processes, coaching and evaluation of achieved results for client and SNV Assisting in proposing corrective measures and lessons learnt based on evaluations Knowledge development and communication Implementing the process of documentation and knowledge development in the project and facilitate sharing with stakeholders Developed a concept note of fisheries Assisting in ensuring that lessons learned are shared and applied in daily practice Ensuring submission of quality reports by Local Capacity Builders Support to project administration Assisting in facilitation of training workshops and report writing Coordinating stakeholder field visits Keeping agenda up to date, arranging meetings and appointments Assisting in the drafting of proposals Assisting in the Company Netherlands Development Organisation (SNV). Agriculture Sector Intern 06/2014 to 08/2014 Company Name City , State 3 months contract assisting a FAO Funded Project that was aimed at sustaining and improving the livelihoods of vulnerable and emerging rural farming households in Zimbabwe and thus reduce their dependency on humanitarian assistance. The project was meant to build capacity of farmer groups so that they provide essential production, marketing and business development services to their members. Attache 05/2013 to 02/2014 Company Name City , State I was an attaché under the RARP- CSF programme in the Agriculture sector from May 2013 to February 2014. During the time I was attached I provided both administrative and programme support and back up assistance for the sector specifically RARP- CSF. Whilst working with the Agriculture sector, I acquired an understanding of development work and my duties included: Strengthening the documentation process and the process of data collection, data entry analysis as well as contributing towards the development of case studies and related articles for publication Supporting the development of a data management system to ensure safe and efficient upkeep of RARP programme documents Payments compliance and processing Assisting with regular field visits for data collection and analysis Assist with coordination of stakeholder field visits Preparing requests for funds to support project activities. Maintaining inventory of project assets/resources Organizing venues and invitations to project meetings - making travel arrangements Taking minutes during meetings or key events for dissemination Participating in the development and application of monitoring and evaluation tools and reporting systems. Sharing of project reports and activity plans with key stakeholders. Personal Information Date of birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Fellowships and Awards Passed with a distinction in my final year dissertation Additional Information PERSONAL DETAILS Date of birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Skills administrative, approach, business development, coaching, communication skills, computer literate, concept, Council, client, data collection, data entry, data management, documentation, drafting, English, financing, funds, Maintaining inventory, marketing, meetings, Oil, Organizing, processes, Project Management, proposals, publication, quality, report writing, reporting, making travel arrangements, workshops, articles Presentations 1. Prize giving day (Headgirl Speech) 2. presentation on the project to collegues Memberships/Scholarly Societies Monitoring and Evaluation Group Sustainable Agriculture Inclusive business Forum | AGRICULTURE |
ADULT EDUCATION INSTRUCTOR Summary Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I have also been involved with bringing to life the Adult Education Program in the Colton Joint Unified School District. Compassionate teacher excited to take on new professional challenges and assist students in improving learning skills, and abilities. Hardworking and responsible professional adept at crisis response and activity planning. Experience Company Name City , State Adult Education Instructor 08/2016 to Current Developed a diploma program that fit the needs of the community, continues to work with the community and wants to see the students succeed move on into either industry or college Company Name City , State Agriculture/Credit Recovery Teacher 08/2000 to Current Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Company Name City , State Agriculture Teacher 08/1995 to 08/2000 Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%. Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years. Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair. Material Development Created Diploma program for Adult Education targeting students who have the desire to achieve receiving their diploma and to create an engaging educational experience. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Education Subject Matter Authorization in Science: Science 2016 UCR Extension Program : Crosscultural Language and Academic Dev. Cert 2005 University Of San Diego , City , State , USA Crosscultural Language and Academic Dev. Cert Bachelor of Science : Agriculture Education 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 to present CTA 1995 to present Skills Excellent classroom management Experience working with special needs students, as I feel Ag and special needs go and and hand Effectively work with parents Motivating students Innovative lesson planning Positive atmosphere promotion Advise students on academic and vocational curricula and on career issues Community Service Blooming FFA we completed jacket drives for the less needy Bloomington FFA completed shoe drives We put together turkey, Thanksgiving Food Baskets, for up too 25 needy families for both Christmas and Thanksgiving I worked with local 4H clubs, High Desert Challengers, Phelan Roadrunners, and Mojave Greens and we put together clothing drives, jacket drives and toy drives for the less fortunate Worked with the Builders Club and helped with the Veterans Dinner Additional Information Material Development - created college prep lessons targeting college bound students with Process Improvement. Develop new courses that resulted in program growth Plan Develop to create an engaging educational experience. Plan Development - I am able to plan and conduct activities for a balanced program of instruction, demonstration, and work time that provided students with opportunity to observe, question, and investigate. Goal Setting - established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations Parent Communication - Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning - Developed mid-semester evaluation for students to give feedback about curriculum and suggest alternative course materials and subjects for remainder of year. | AGRICULTURE |
ADULT EDUCATION TEACHER Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years. Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair. Project Development
Collaborated with team of Educators in the development of the Adult Education Project here at Colton Joint Unified School District. Supervision
Supervised team of three staff members. Credit Recovery Coordinator CHS Professional Summary Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I was able to double my numbers at both programs in two years and continue to grow the programs while I was there. Core Qualifications Excellent classroom management Innovative lesson planning Experience working special needs students, as I feel Positive atmosphere promotion. Ag and special needs go hand and hand. Write grant proposals to procure external research Effectively work with parents funding. Motivating students Advise students on academic and vocational curricula and on career issues. Achievements Material Development Created college prep lessons targeting college boundProcess Improvement Developed new courses that resulted in program growthPlan Development to create an engaging educational experience. Exceptional teacher talented at working with students in achieving their goals, while maintaining an orderly classroom and getting students to feel comfortable working well with others and on computers. Technically-savvy with outstanding relationship building, training and presentation skills. Skills Data management Self-motivated Project management Strong verbal communication Extremely organized Staff development Process implementation Powerful negotiator Team leadership Work History Adult Education Teacher , 08/2016 to Current Company Name – City , State I implement and started the Adult Ed Program for the district, Continue to work the students to help them achieve their goals of obtaining their diplomas Agriculture/Credit Recovery Teacher , 08/2000 to Current Company Name – City , State Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Agriculture Teacher , 08/1995 to 08/2000 Company Name – City , State Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%. Education Subject Matter Authorization in Science: Science : 2016 UCR Extension Program : Crosscultural Language and Academic Dev. Cert , 2005 University Of San Diego - City , State Crosscultural Language and Academic Dev. Cert Bachelor of Science : Agriculture Education , 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 to present CTA 1995 to present Skills academic, creativity, Goal Setting, instruction, lesson plans, materials, progress | AGRICULTURE |
FEMA VACCINE DISTRIBUTION Professional Summary Committed to sustainable community development and fighting climate change, bringing 5 years of outdoor and forestry experience and 2 years international experience through the Peace Corps. Successful in project planning, community integration and development. Knowledgeable in various environmental, forestry, and agricultural disciplines using sustainable methods. Education in Geography and Urban Planning. Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. Education Bachelor of Science : Geography/Urban Studies , 05/2018 University of Minnesota - Twin Cities - City , State Associate of Science : Geography , 05/2016 Normandale Community College - City , State Accomplishments Supplemental Instructor for World Regional Geography course. Dean's List for academic excellence (Dec 2015). Studied abroad in India studying environment and population development. Plymouth Citizens Academy (2015) Certified Forest Garden Trainer - APMG International (March 2020). Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. | AGRICULTURE |
ADMINISTRATION OFFICE ASSISTANT Summary Enthusiastic student-teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers administration, and others. Effective at providing quality instruction and fostering a positive working environment with excellent interpersonal and organization skills. Highlights Communication: Speaks effectively, articulate, concise, listens attentively, can think on my feet, feels confident talking to people, persuades others, provides feedbacks, openly expresses ideas Interpersonal: Motivates others, understands others, works well with others, supportive, cooperative, counsels, and accepts responsibility Management: Leads others, makes decisions, takes charge or initiative, can teach or mentor others Organizational: Punctual, multi-task, meets deadlines, sets goals, manages projects Computer: Mastery of Microsoft Office Programs (Excel, Word, PowerPoint, Outlook), Ability to work with several operating systems Attention to Detail: Produces work that is neat and attractive, ensures that tasks are all done Flexible: Willing to try new things, able to work on schedule, interested in improving efficiency on any task Calm under pressure Decisive Curriculum development Organizational development knowledge Member of Portland Helping Hands and Family Homeless Shelter Accomplishments Rota High School, 2009-2013: Class Valedictorian, National Honor Society President, Youth Advisory President, Anti-Bullying Campaign President, Take Action Youth Advocacy Member, Junior Achievement Program Public Relations Officer, Army JROTC Company Commander, Won Most Outstanding Female Graduate, and Leadership Award Founded and led a comprehensive after school enrichment program at Rota Elementary School: "The Reading Bridge Project" University of Portland Student, Class of 2017. Elementary Education Major. Army ROTC, and Kappa Delta Pi (Education) Honor Society Officer. Led 3 Summer Camp Programs, and student teach in 3 schools at the Portland District Experience Administration Office Assistant 06/2010 to 08/2010 Company Name City , State (Summer Job) Worked with the Director of the Cultural Affairs department in filing papers, answering phone calls, assisting on historic preservation projects, working with clients, and educating young students about the importance of preserving the island's culture and language. 2. Department of Public Safety (Rota, M.P., 96951, Songsong Village, District 3, CNMI) Administration Office Assistant and Public Safety Trainee 07/2011 to 08/2011 Company Name City , State Assisted on paper works with public safety, arranged meetings, answered phone calls, filed paper works, assisted on traffic, worked with police officers on radar speed detection on highways, patrolled around the island for any vehicles not conforming to the law, had CPR training, worked with fire department on fire safety rules. 3. Northern Marianas College Internship Program (Rota, M.P., 96951, Highway, CNMI) Nutrition and Agriculture Internship Trainee 07/2012 to 08/2012 Company Name City , State (Internship Program) Trained under the nutritional program with food safety and healthy diet, assisted on presentations for children about nutrition, made healthy ice cream and beef jerky to distribute to the community, taught the community about different types of healthy cooking methods, went around the island to visit farmers who are having problems with crops, educating farmers as to how to maintain their soil, studying the different diseases of plants and ways to identify symptoms, presented the importance of agriculture to the community. 4. Cooperative Education Program Workforce (Rota High School, M.P., 96951, Songsong Village, CNMI) Teacher Aide for High School students COOP Program Trainee 02/2013 to 09/2013 Company Name City , State Assisted in tutoring students who are below average, worked with teachers on projects and plans to help improve both math and English departments, made assignments to help students practice their skills, made educational games, worked with SPED students, assisted on parent/teacher meetings, and joined hand in hand with teachers and staff to evaluate the progress of students throughout the school year. Student Activities Office Assistant 08/2013 to 12/2014 Company Name City , State Helped organized activities in the University's Campus. Worked with other Universities to create combined events. Assisted clubs and organizations for sponsored activities volunteering opportunities Education High School Diploma : General 2013 Rota High School City , State Bachelor of Arts : Elementary Education 2017 University of Portland City , State University of Portland Student. Majoring in Elementary Education, Class of 2017. ARMY ROTC. Kappa Delta Pi Honor Society Officer. Affiliations Portland Helping Hands and Family Homeless Shelter Skills Public Speaking, Student Involvement, and Organizational | AGRICULTURE |
GRADUATE RESEARCH ASSISTANT Professional Summary Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of biological control in the field of Entomology Core Qualifications Background in biological control using member from the Coleopteran family of insect Expert in data analysis Area wide surveys and data collection for research Data presentation Experimental design/implementation Accomplishments Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae , a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida. Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies. Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect. Identification of Nematodes for Professional Consultants Green house training course. Experience Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 04/2016 Assist with various research project in the Center of Biological control lab. Developing a potential biological control for Croton Scales ( Phalacrococcus howertoni ). Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions,. Company Name City PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012 Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus ) with 95% success rate and determined parasitism levels at each site. Record data. Maintain cultures of Pink Hibiscus Mealybug and Anagyrus kamali at rearing facility. Develop solutions for pest problems in yam ( Dioscorea spp .) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes. Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components. Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate . Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards. Develop management program for the Beet Army Worm( Spodoptera exigua ) and monitoring of farms in affected parishes. Establish & maintain Beet Army Worm culture in the laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature, humidity and pest status in greenhouse crop. Company Name City FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011 Receive diagnostic samples from extension officers and farmers. Prepare samples for diagnostics. Rear and preserved specimens as necessary. Establish experimental plots. Visit field for prescribed observations and data collection as was set out in proposals. Monitor on and off station experimental plots for infestations. Maintain inventory list, materials and lab space. Work on all research projects in the unit. Assist in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides. Population dynamic study on Red Palm Mites and Broad Mites. Education Master of Science : Entomology - Qualifying 2016 Florida Agricultural & Mechanical University , City , State , United States Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica Associate of Science : General Agriculture 2006 College of Agriculture Science and Education , City , Jamaica Professional Affiliations Entomological Society of America (ESA) Florida Entomological Society Florida Agricultural & Mechanical University ESA debate team Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS) Awards and Publications Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 Monsanto 1890 Student Leadership Event participant, St.Louis Missouri, 2014 Mentoring at Purdue Summer Scholarship Program participant West Lafayette, Indiana, 2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida "Published Abstract. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article , 2014 Skills Data collection, maintain inventory,statistical analysis, prepare sample and Microsoft office | AGRICULTURE |
PULASKI COUNTY EXTENSION AGENT Professional Summary To plan, develop, implement and sustain public health programs. Experience in conducting needs assessments, training in grant writing, and budget management. Experience supervising program assistants and paraprofessionals. Ability to communicate orally, and present written program materials. Compassionate about community outreach and health promotion. Core Strengths Low income populations Client engagement Nutrition background Health promotion Disease prevention Community health background Program evaluation Self-starter Program planning and coordination Budgeting and financial management Microsoft Office Suite Strong decision maker Supervisory skills Professional Experience Pulaski County Extension Agent October 2010 to Current Company Name - City , State Deliver health and nutrition programs to Pulaski County residents, primarily within the SNAP-Ed Program (Supplemental Nutrition Assistance Program Education) Conduct a yearly needs assessment for Pulaski County to help determine SNAP eligible communities Utilize needs assessment data to aid in writing grants targeting SNAP eligible communities Establish partnerships with local SNAP eligible agencies, schools-Coordinated School Health, communities, and groups Understand federal guidelines for Pulaski County SNAP grant funding Complete a yearly forecast of the Pulaski County SNAP budget, and manage and record budget expenditures (materials, supplies, travel, printing, etc) throughout the program year Conduct presentations and trainings for SNAP eligible participants and Extension Get Fit (Physical Activity/Strength Training Program) participants Conduct health and nutrition professional development training for SNAP partners Supervise SNAP-Ed Program Assistants and Paraprofessionals Submit monthly reports for federal SNAP funding personnel Complete monthly AIMS (Arkansas Information Management System) and Civil Rights Reporting Complete measurement, evaluation and impact reporting for SNAP-Ed and Extension Get Fit Groups Serve on various LR and NLR school district committees and community coalitions, and or alliances focusing on eliminating childhood obesity, reducing teen pregnancy and substance abuse, and also promoting healthy living for both youth and adult Pulaski County residents Promote healthy habits and practices in outreach materials and presentations Program Technician April 2009 to October 2010 Company Name - City , State I worked in the area of food safety and food preservation under the supervision of a Nutrition Specialist. Assisted with and prepared food safety and food preservation presentations for community members and state Agents. Assisted with and prepared online and in-class training materials Conducted needs assessments Conducted train the trainer sessions Conducted AIMS reporting Assisted in grant writing and collaborating with other health agencies to promote food safety Provided technical assistance for Nutrition, Health and Aging Specialist Developed and monitored food safety and food preservation web page for U of A website Developed and monitored food safety and food preservation SPOT Groups (online informational workgroups for health and nutrition Agents. Mississippi County Extension Agent July 2007 to July 2008 Company Name - City , State I worked with the "Eating and Moving for Life" Dietary Intervention Program. Focused on reducing the risk of hypertension, diabetes, and other nutrition related chronic diseases (ages 18 and over) Planned and implemented nutrition and health programs for residents Reported data to state Extension staff Evaluated program participants Assisted EMFL nurses with pre and post health screenings for participants Submitted weekly, monthly and quarterly reports of participant impact and progress for supervisor and grant partners Completed monthly AIMS and Civil Rights Reporting. Education Currently Pursing : Nutrition Degree , Present University of Central Arkansas - City , State Didactic Program in Dietetics Coursework Master of Public Health : Health Behavior Health Education , May 2011 Fay W. Boozman College of Public Health Little Rock, AR University of Arkansas for Medical Sciences Health Behavior Health Education Coursework May 2011 Fay W. Boozman College of Public Health- Integration Capstone Project Little - City , State During my Preceptorship Project (needs assessment and literary review phase) I conducted focus groups regarding underutilization of health education services in the community served by the Delta Area Health Education Center in Phillips County Arkansas. The overarching goal was to utilize focus group data findings to help the Delta AHEC develop a plan of action for quality/effective health education services delivery. The project developed into my Capstone Project in which I developed a Services Promotion Plan to help address, and evaluate the barriers in health education services provided by the Delta AHEC, and also help enhance community based participation by minority residents. Bachelor of Science : Community Health Education , May 2007 Dillard University Community Health Education During my Preceptorship, I interned with a Dietitian at the Louisiana State Department of Public Health.
While attending meetings and trainings focused on health promotion, I was able to help implement public health programs throughout the city. This opportunity allowed me to get my first view of how different organizations collaborate to meet health goals of the state. Qualifications •Experience in program planning, implementation, impact, and evaluation •Needs assessment experience and training •Grant writing training and skills •Capable of supervising staff •Ability to complete program reports to display research data for evaluators •Ability to forecast and monitor a yearly program budget •PowerPoint Presentations •Microsoft Office Tools •Ability to clearly communicate ideas effectively •Ability to work effectively with personnel, county leaders, and general public •Physical and mental ability to effectively perform duties and responsibilities related to the job, including long and irregular hours of work and frequent travel | AGRICULTURE |
GRADUATE RESEARCH ASSISTANT Summary Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of Biological control and identification of insect in the field of Entomology Highlights Background in biological control using member from the Coleopteran family of insect Area wide Surveys and data collection for research Team player Expert in data analysis Data presentation Experimental design/implementation Accomplishments Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae, a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida. Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies. Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect. Identification of Nematodes for Professional Consultants Green house training course. Experience Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 12/2015 Assist with various research project in the Center of Biological control lab. Developing a potential biological control for Croton Scales (Phalacrococcus howertoni). Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions, Company Name City , State PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012 Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus) with 95% success rate and determined parasitism levels at each site. Record and analyze data Maintain cultures of Pink Hibiscus Mealybug and Anangyrus kamali at rearing facility. Develop solutions for pest problems in yam (Dioscorea spp.) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes. Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components. Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate . Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards. Developed management program for the Beet Army Worm (Spodoptera exigua ) and monitoring of farms in affected parishes. Establish & maintain Beet Army Worm culture in the laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature, humidity and pest status in greenhouse crop. Company Name City , State FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011 Received diagnostic samples from extension officers and farmers. Prepared samples for diagnostics. Identification of insect specimen in the plant clinic Reared and preserved specimens as necessary. Established experimental plots. Visited field for prescribed observations and data collection as was set out in proposals. Monitored on and off station experimental plots for infestations. Maintained inventory list, materials and lab space. Worked on all research projects in the unit. Assisted in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides. Population dynamic study on Red Palm Mites and Broad Mites. Education Master of Science : Entomology - Qualifying 2015 Florida Agricultural & Mechanical University , City , State , United States Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica Associate of Science : General Agriculture 2006 College of Agriculture Science & Education , City , Jamaica Affiliations Entomological Society of America (ESA) Florida Entomological Society Florida Agricultural & Mechanical University ESA debate team Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS) Awards & Publications Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 2014. Monsanto 1890 Student Leadership Event participant ,St.Louis Missouri 2014. Mentoring at Purdue Summer Scholarship Program participant, West Lafayette, Indiana. 2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida "Published Abstract. 2014. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article Skills Data collection, Maintain inventory, Statistical Analysis, Prepare samples Microsoft office, Statistical Analysis Software (SAS) | AGRICULTURE |
PROGRAM ANALYST Professional Summary As a key member of the Stakeholder Relations Branch tasks involve performing analysis and providing strategic advice on relevant policies and frameworks in order to enhance the capacity to engage stakeholders as active members of Food and Nutrition Service's (FNS) partner network. Core Qualifications Microsoft PowerPoint, Word, Excel and Publisher Webinar Applications (Livemeeting, OnStream Media, and ReadyTalk) Video and Photo Editing (Camtasia, Adobe Photoshop) Other Applications (Drupal, Basecamp, Vovici, Survey Monkey, and Social Media Channels) Experience 09/2014 to 01/2015 Program Analyst Company Name 40 hours per week Supervisor: Cheryl Jackson-Lewis, [email protected], (703) 305-1465 Assisted in successfully meeting the strategic priorities for the U.S. Department of Agriculture Food Waste Challenge Initiative by creating resources and presentations to promote the program and increase the number of schools involved Organized several presentations and developed targeted materials for the National Green Schools Conference Managed external communications from the general public, schools, and partners focused on Team Nutrition Managed the Team Nutrition and the Healthier US School Challenge database. 06/2012 to Current Program Analyst, The Office of External and Governmental Affairs Company Name － City , State Identify and develop over 30 new & existing national partnerships among stakeholders that reflect an understanding of FNS's strategic plans and goals. Act as a liaison between FNS and partners; requires the development of comprehensive work plans, event itineraries, presentations, reports/summaries, and portfolio evaluation and feedback Disseminate information to appropriate internal and external partners through detailed written correspondence, press releases, conference calls, and in-person meetings Edit and finalize reports submitted to senior leadership on expansion and growth of FNS program through specific initiatives Received 3 Performance Rewards for leading a collaborative work team associated with development of strategy plans, outreach initiatives and expansion relating to a high level FNS priority Provide planning, technical assistance, execution, and production for over 400 webinars Demonstrate quantitative analysis methods to determine efficiency of efforts relating to partners and the general public Collect best practices from partners throughout the country to highlight and duplicate in other regions Strategically analyze GIS mapping to increased anti-hunger outreach by identifying high risk areas and cross referencing with available resources Head of pilot projects in rural, underserved communities to demonstrate the impact of youth engagement Acts as a subject matter expert representing FNS at advisory board meetings and conferences, as well as staffs senior leaders and political appointees at local and national events Internal & external review boards for awards, grants, and conference presentations Member of the USDA FNS Agency Priority Working Group to ensure that the Office of the Chief Communications successfully implements three priorities: Increase the number of SNAP authorized farmers' markets and direct marketing farmers by 517 in FY15 from the FY14 baseline Implement approved FY15 communication action plans that engage key stakeholders towards achieving enrollment in the US Food Waste Challenge Build and maintain domestic and international partnerships focused on quality school meals programs, nutrition education, and other FNS nutrition programs. 01/2011 to 06/2012 Student Intern Company Name － City , State Part-time volunteer employment - 20 hours per week. Supervisor: Jeff Greenfield, (703) 605-4331. Education March 2014 Masters of Public Health : Health Education Loma Linda University － City , State GPA: GPA: 3.63 Cum Laude, Deans list Health Education GPA: 3.63 Cum Laude, Deans list May 2012 Bachelors of Science : Community Health Nutrition George Mason University － City , State GPA: GPA: 3.04 Deans list Community HealthNutrition GPA: 3.04 Deans list Professional Affiliations Make-A-Wish Foundation Member of the Young Professional Council Wish Granter Alpha Phi Fraternity International Alumni Leukemia & Lymphoma Society Volunteer Member of Young Government Leaders Member of the Organization of Professional Employees of the US Department of Agriculture Accomplishments TBD Interests Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Skills Adobe Photoshop, Anatomy, Agency, Biology, Chemistry, conferences, database, direct marketing, Drupal, Edit, Environmental Health, GIS, grants, Health Education, Health Promotion, Information Technology, Leadership, materials, meetings, Excel, Office, Microsoft PowerPoint, Publisher, Word, Photo Editing, Physiology, presentations, press releases, Program Evaluation, Program Development and Evaluation, Public Health, Qualitative Research, quality, quantitative analysis, Research, Statistics, strategy, strategic, strategic plans, Supervisor, technical assistance, Video, written Additional Information Activities: Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Able to travel and/or relocate
03/09/2016 | AGRICULTURE |
GRADUATE RESEARCH ASSISTANT Profile Results-driven Animal Nutritionist with good research and teaching experience Areas of Expertise Dairy Nutrition Food Safety Feed supplementation strategies Professional Experience Graduate Research Assistant 07/2013 to Current Company Name City , State Ongoing Researches -Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. -The effect of selected lactic acid bacteria on the microbial composition and on the survival of pathogens in the rumen in context with their probiotic effects on ruminants -An in-vitro study on the use of tropical plants and essential oils in mitigating methanogenesis in ruminant. Assistant Lecturer 08/2010 to 06/2013 Company Name City , State -Instructed a class of 156 students in animal feed and feeding course -Lectured and communicated effectively with students from diverse backgroups -Inspired students to translate their academic interests into the real world by taking positive actions Education Ph.D. : Ruminant Nutrition 2017 University of Florida City , State , USA Awards -Grinter Fellowship for outstanding new PhD students -Certificate of outstanding academic achievement, University of Florida International Center Master of Science : Monogastric Nutrition 2011 University of Agriculture City , State , Nigeria Awards -University of Agriculture Graduate Fellowship -Postgraduate Tuition Scholarship for First Class Students in the University -Dufil Prima Schloarship for postgraduate students in Nutrition Bachelor of Agriculture : Animal Nutrition 2009 University of Agriculture, Abeokuta City , State , Nigeria Award Academic achievement award for graduating with a First class...4.59 out of 5.00. Affiliations Nigerian Society of Animal Production American Society of Animal Science Publications Peer-reviewed Publications -C. M. Huisden, N. J. Szabo, I.M. Ogunade and A. T. Adesogan (2014). Mucuna pruriens detoxification: 1. Effects of ensiling duration and particle size. Animal Feed Science and Technology. (IN PRESS). -Ogunade I.M., Eruvbetine., D., Oyekunle, A.O, Fafiolu, A.O, Olorunsola, R.A., Oso, A.O., Sobayo, R.A., Falola, A.C., Osho, S.O. and O.M Sogunle (2012). Control of salmonella organisms in laying hens through the use of feed additives. Nigeria Poultry Science Journal 9: 166-171. -Olorunsola R.A, Eruvbetine D, Oyekunle M.A, Jegede A.V and Ogunade I.M (2012); Salmonella organism transmission in hatching broiler eggs, Journal of Biology, Agriculture and Healthcare, Vol 2, No 10. -I.B Allison, D.A Ekunseitan, A.A Ayoola, S.O Iposu, O.M.O Idowu, I.M Ogunade and S.O Osho (2013). Effect of beak amputation and sex on the pecking rate damage and performance parameters of turkey. Paskitan Journal of Biological Sciences 16(19): 1022-1027. -R.A. Sobayo., A. O. Oso, O.A. Adeyemi., O.G. Sodipe, A.O. Fafiolu, Odetola, O.M and I.M. Ogunade. 2013. Growth response and nutrient digestibility of broiler chicken fed graded levels of phytobiotics (Garcinia kola; Bitter kola). Journal of Applied Agricultural Research 5(1), 91-99. Official Publication of Agricultural Research Institute, Nigeria. -A. O. Oso, A. S. Haastrup, A. J. Ajibade, K.O. Olowonefa, A.O. Aluko, I.M. Ogunade, S.O. Osho, A.M. Bamgbose. (2013). Growth performance, apparent nutrient digestibility, caecal fermentation, ileal morphology and caecal microflora of growing rabbits fed diet containing probiotics and prebiotics. Livestock Science. 157: 184-190. -Oso, A. O, G.A. Williams, A.V. Jegede, R.A. Sobayo, A.O. Fafiolu, O.M.O. Idowu, M. O. Sogunle, O.S. Akinola, O.O. Adeleye, l A.R. Olorunsola, I.M. Ogunade, S.O. Osho, F.O. Obadire, A.M Bamgbose. 2014. Interactive effect of whole millet feeding and mannan oligossaccharides supplementation on growth performance, serum biochemistry and organ weights of helmeted guinea fowl (Numidia meleagris). Livestock Science 159: 46-52. -Osho, S.O., Oso, A.O., Akpan, I.E., Ayanniyi, T.A., Ogunade, I.M., Durosaro, S.O. and Idowu, O.M.O. (2013). Health status and blood parameters of weaner rabbits fed diets containing varying dietary fibre and digestible energy levels. Journal of Biology, Agriculture and Healthcare. 3(19): 79-86. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA. -Durosaro, S.O., Ojo, A., Fadare, A.O., Olowofeso, O., Ilori, B.M., Osho, S.O., Ogunade, I.M. and Ozoje, M.O. (2013). Effect of Coat Colour on Water Intake and Feed Utilization of Intensively Reared West African Dwarf Sheep in the Humid Tropics. Journal of Biology, Agriculture and Healthcare. 3(19): 31-37. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA. -Ekunseitan, D.A., Balogun, O.O., Eruvbetine, Daisy, Abiola, S.S., Sogunle, O.M., Ogunade, I.M., Egbeyale, L.T., Ayoola, A.A., Akinola, O.F., Allison, I.B. and Osho, S.O. (2012). Visual assessment, proximate composition and cost analysis of three differently processed discarded vegetable-bovine blood-rumen content mixtures as substitutes for conventional feedstuffs. Short Communication Nigerian Journal of Animal Production 39(2):211-217. Conference Papers -Ibukun M. Ogunade, Kathy G. Arriola, Rafael M. Martins, Bibiana Y. Coy, Chelsea L. Curry, Deborah K. Terkoski, Amber Rubright, Marcos G. Zenobi, Zhengxin Ma, Charles R. Staples, Adegbola T. Adesogan (2014). Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. ADSA-ASAS-CSAS Joint Annual Meeting, Missouri, USA 07/2014 -O. Oso, O. Erinle, A.V. Jegede, A.O. Fafiolu, R.A. Sobayo, R. Olorunsola, A.M. Bamgbose, I.M. Ogunade, S.O. Osho, W.A. Olayemi, F.O. Oke. (2013). Effect of whole millet feeding and mannan oligosaccharides supplementation on organ weights of Cockerel Chicks. WPSA (UK Branch) Annual Meeting 16th-17th April 2013. The Jubilee Campus, Nottingham University. UNITED KINGDOM -Ogunade, I.M., Eruvbetine D, Fafiolu, A. O., Oyekunle, M.A, Oso, A.O, Sobayo, R.A, Osho S.O, Ekunseitan D.A. 2012. Effect of dietary mannan oligosaccharides on the prevalence of Salmonella organisms in the dropping of sampled laying hens within South-Western Nigeria. World's Poultry Science Association (UK Branch) Annual meeting 24-25th April, pg 35 Jubilee Campus, Nottingham University. British Poultry Abstracts 8 (1):44-45. UNITED KINGDOM Skills -Great Organizational skills -Good Numerical and analytical skills | AGRICULTURE |
CONSERVATION TECHNICIAN/MAINTENANCE Summary To build a career in the local community and improve skills in the Biological Science field Skills Microsoft Word documents, Excel spreadsheets and Power Point
presentations
Experienced in ARC10 Geographic Information Systems Experience 03/2017 to 10/2017 Conservation technician/maintenance Company Name － City , State I have worked previously in retail environments which tend to be fast paced and high energy work requiring close attention to detail, being able to lift heavy loads, standing for long periods of time, and responding to customers with friendly positive attitudes. I have previously been employed in a position as head cashier at Home Depot #2559 located in Frederick, Maryland. My primary responsibilities are to ensure customer needs are met at checkout, returns, special service department, prodesk registers, and to train and coach new and existing cashiers. I am also responsible for creating and editing the schedule to accommodate needs and sales flow. I have acquired multi-tasking, customer service and management skills in this previous employment opportunity that are directly applicable. The conservation technician is responsible for the openings and closing procedures of the park. Regular upkeep of park buildings, structures, roadways, picnic and camping areas are the primary goals of the position. The position requires an array of knowledgeable skills in the areas of carpentry, plumbing, masonry, heavy equipment operation, and general mechanic. 05/2016 to 10/2016 Conservation technician/maintenance Company Name － City , State The conversation technician is responsible for the opening and closing procedures of the park. Regular upkeep of park buildings, structures, and assisting staff on summer programs/park visitor events is the goal of the position. This position requires the technician to be exposed to severe weather conditions, operate heavy equipment, operate a state vehicle, and to be knowledgeable in the areas of plumbing, electrical, hand/power tools, wood cutting, and requires the employee to regularly maintain/service equipment. 05/2015 to 10/2015 Field technician and larvicider Company Name － City , State The technician records a site survey assessment and performs quality checks of biological control agents before and after applications. The technician collects, records, and processes data pertaining to the environment and pesticide concentration including both targeted and non-targeted species indigenous to each treatment area. The technician is responsible for the use of a state department motor vehicle in a safe manner on public roadways within the state at all times. Education and Training May, 2014 Bachelor of science Shepherd University － City , State Completed a summer capstone and research project each totaling over 400 hours of logged work in team building and outdoor education programs at Claude E. Kitchen's (Fairview) Outdoor School and Blair's Valley Wildlife Management Area/Western Maryland Department of Natural Resources field office located in Clear Spring, Maryland. 2000 11400 Robinwood Drive, Hagerstown MD 21742 Hagerstown Community College Associate of science Interests Strong work ethic and positive attitude: recipient of retail monthly recognition numerous times
Eagle Scout Award (highest honor of the Boy Scouts of America)
Excellent youth and young adult leadership/guide experience
Frequently performs community volunteer work with the American Red Cross and Chesapeake Bay Foundation Skills attention to detail, carpentry, cashier, closing, coach, customer service, editing, equipment operation, fast, Information Systems, team building, management skills, masonry, mechanic, Excel spreadsheets, office, Power Point, Microsoft Word, multi-tasking, Natural Resources, plumbing, power tools, presentations, processes, quality, research, retail, sales, technician Additional Information Strong work ethic and positive attitude: recipient of retail monthly recognition numerous times
Eagle Scout Award (highest honor of the Boy Scouts of America)
Excellent youth and young adult leadership/guide experience
Frequently performs community volunteer work with the American Red Cross and Chesapeake Bay Foundation | AGRICULTURE |
SECURITY AIDE I Professional Summary A Compassionate Security Aide that has strong experience working with developmentally disabled adults and creating individualized recreational plans to assist them with community integration. Skills Strong verbal communication Data management Extremely organized Project management Client assessment and analysis Powerful negotiator Self-motivated Staff development Conflict resolution Team leadership Risk management processes and analysis Process implementation • Huge experience with therapeutic recreational services, activities and programs • Outstanding knowledge of psychiatric patient care techniques • Thorough knowledge of working in acute care, assisted living and other healthcare setting • Good understanding of abuse reporting protocols • Familiarity with recreational therapy and therapeutic recreation programs. • Amazing ability to develop recreational therapy plans • Ability to design, implement, and coordinate therapeutic programming • Immense ability to build positive working relations with patients and colleagues • Remarkable ability to provide therapies independently or in groups Work History Security Aide I , 2017 to Current Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Performed initial client assessment and analysis to begin research process. Analyzed departmental documents for appropriate distribution and filing. Worked directly with department, clients, management to achieve result.. Developed new process for employee evaluation which resulted in marked performance improvements. Responsible for creative design for prominent project. Supported Chief Operating Officer with daily operational functions. Student Worker , 01/2016 to 01/2017 Company Name – City , State Complete clerical and data entry tasks, interoffice mail and file important documents. Support and provide coverage of the administrative desk; Adhere to the code of confidentiality in certain cases where discretion is required;. Record odometer reading and maintenance support provided to University's vehicles and driver assistance during event functions when additional support as needed. Resident Advisor , 08/2015 to 01/2017 Provide guidance, social support and security within Residential Life community, and foster an environment that allows 40 students to meet their academic goals. Increase students' knowledge of policies and procedures of Residential Life and increase students involvement in University, Residential Life committees and activities/events. Managing and documenting policy violations; Reporting maintenance and facility concerns and conducting Health and Safety Inspections Other duties as assigned by Residence Director. Student Worker , 08/2014 to 01/2016 Company Name Created biochar Pyrolysis, the process of creating a fine-grained highly porous charcoal that helps soils retain nutrients and water. Entered biochar data into excel spread sheet. Helped make chemical for research and maintained cleanliness of chemical laboratory equipment. Skills Academic, administrative, clerical, Coaching, CPR, data entry, laboratory equipment management skills, excel, reading, Rehabilitation, Reporting, research, Safety, sound, spread sheet. Education Bachelor of Science : Wellness-Kinesiology , 05/2017 Lincoln University - City , State Wellness-Kinesiology Diploma : Coaching , 2013 GC Foster College of Physical Education and Sports - City Coaching Completed 70 Credit hours in physical education and sports, GC Foster College of Physical Education and Sports Spanish Town, Jamaica INTERNSHIPPhysiotherapist Rehabilitation, Athletic Trainers Room : 12/2015 Lincoln University - City , State Set up equipment for students athletes*Assisted in treatment for students athletes *Treatments include wrapping and taping ankles, applying ice packs and conducting on ultra sound treatments. Shadow/Intern of Occupational Therapist and Physiotherapist rehabilitation Treatments , 12/2017 JCMG Orthopaedic Center - City Overseer OBJECTIVE To obtain a position as Recreational Therapist where I can maximize my skills and also contribute to the development of the organization. Accomplishments Track and Field, Team Member 2014 – 2017 NCAA Track and Field Outdoors, All American Award 2014 NCAA Track and Field Indoor Second Team, All American Awards 2015 - 2017 NCAA All Academics Awards 2014 – 2017 The National Consortium for Academic and sport Award 2015 Lincoln University Track and Field Award 2015 All-MIAA First Team Award 2016-2017 Certifications CPR Certificate 2017
Basic Psychiatric Training Course Certificate 2017
Lincoln University School of Education Honors Convocation Certificate of Excellence 2017 Additional Information VOLUNTEER WORK Officiate at Jefferson City High School Cross Country Meet LU Homecoming Parade MANRRS Recycling Club, conducts recycling weekly throughout the University campus Volunteer Track Coach at Old Harbour High School Volunteer Massage Therapy Treatment to Old Harbour High School Track Team | AGRICULTURE |
SOFTWARE DEVELOPER Professional Summary Enthusiastic computer engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Technical professional with complete understanding of entire software development life cycle. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in c#, python, HTML, SQL, node.js/javascript and working knowledge of Restful API design & implementations. Fluent in English and Turkish and accustomed to working with cross-cultural, global teams. Skills C#, HTML, CSS, JavaScript, 5 years of experience SQL, 5 years of experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization Net API CSS Clients Database development Designing English HTML Image processing JavaScript Leadership Marketing MatLab C# Office Windows Project management Speaker Python Sales Search Engine Optimization Spanish SQL System architecture Turkish User Interface Web site Written Work History Software Developer , 12/2015 to Current Company Name – City , State Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay and Shopify. API's were integrated. The system records the end to end process. A scalable system architecture to support high-availability Internet site with various internal applicationswas key. My responsibilities were:. Integration of marketplace APIs. Coordinated with project management staff on database development timelines and project scope. Revised, modularized and updated old code bases to modern development standards. Authored code fixes and enhancements for inclusion in future code releases and patches. The successful launch of these applications enabled company growth of 30%. Computer Engineer Intern , 06/2013 to 09/2013 Company Name – City Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings. Executed Performance testing on internal applications, documented results and maintained logs. Computer Engineer Intern , 06/2012 to 09/2012 Company Name – City Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML. My responsibilities within that team was:. Developed the FAQ and Support part of the web site. Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed. Tested and documented prototypes and standard products. Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management. PROJECTS
Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models. The Frameworks were Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool. The dataset included the VAST Challenge 2019 dataset with over 100,000+ data. The Frameworks were Flask, Pandas and the Language was Phyton. My responsibilities were data cleansing and data categorization. From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance. Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms. The system was trained with the images of malignant and healthy images. My responsibilities included all development, testing and training. The User Interface was the responsibility of other team member. This system enabled the users to seek healthcare at earlier stages of melanoma. Education IN : Expected in 06/2021 Rowan University - City , State Bachelor of Science : Computer Engineering , 06/2015 Selcuk University - City Master of Science State Work History Software Developer , 12/2015 to Current Company Name – City , State Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay and Shopify. API's were integrated. The system records the end to end process. A scalable system architecture to support high-availability Internet site with various internal applications was key. My responsibilities were:. Integration of marketplace APIs. Coordinated with project management staff on database development timelines and project scope. Revised, modularized and updated old code bases to modern development standards. Authored code fixes and enhancements for inclusion in future code releases and patches. The successful launch of these applications enabled company growth of 30%. Computer Engineer Intern , 06/2013 to 09/2013 Company Name – City Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings. Executed Performance testing on internal applications, documented results and maintained logs. Computer Engineer Intern , 06/2012 to 09/2012 Company Name – City Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML. My responsibilities within that team was:. Developed the FAQ and Support part of the web site. Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed. Tested and documented prototypes and standard products. Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management. PROJECTS
Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models. The Frameworks were Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool. The dataset included the VAST Challenge 2019 dataset with over 100,000+ data. The Frameworks were Flask, Pandas and the Language was Phyton. My responsibilities were data cleansing and data categorization. From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance. Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms. The system was trained with the images of malignant and healthy images. My responsibilities included all development, testing and training. The User Interface was the responsibility of other team member. This system enabled the users to seek healthcare at earlier stages of melanoma. Publications English for Science, Technology, Engineering, and Mathematics
University of Virginia Darden School of Business
Getting Started: Agile Meets Design Thinking
University of Pennsylvania
Biology Meets Programming: Bioinformatics for Beginners
Coursera Course Certificates Languages Fluent in written and spoken English Spanish B1 level Native speaker of Turkish Skills C#, HTML, CSS, JavaScript, 5 years of experience SQL, 5 years of experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization, Net, API, CSS, clients, database development, designing, English, HTML, Image processing, JavaScript, Leadership, Marketing, MatLab, C#, Office, windows, project management, speaker, Python, sales, Search Engine Optimization, Spanish, SQL, system architecture, Turkish, User Interface, Web site, written | AGRICULTURE |
DRIVER Summary Biological Science Technician with over 4 years of experience in vineyard and property maintenance. Customer service experience as well. Experience Company Name July 2017 to Current Driver City , State Company Name February 2016 to June 2017 Biological Science Technician City , State Caretaker of plant specimens for research project Planting, maintaining, and harvesting seed from plants Supervisor: Roger Thilmony, [email protected] Company Name May 2015 to January 2016 Courier City , State Independent contractor for app-based delivery service Picked up food and other items from retailers and delivered them to customers Local office: [email protected] Company Name September 2003 to July 2008 Laborer City , State Completed all repairs and maintenance work to company standards Planned work and determined
appropriate tools and equipment Took care of facility grounds Kept supervisor informed of job progress
and material requirements Owner, Dave Umino, umonovineyards.com Education and Training Contra Costa College 2013 Associate of Arts : Political Science City , State Political Science Contra Costa College 2013 Associate of Arts : Liberal Arts: Social and Behavioral Sciences City , State Liberal Arts: Social and Behavioral Sciences Skills Strong interpersonal skills Customer service skills Dependable worker Excellent attention to detail | AGRICULTURE |
SAFETY INTERN Areas of Expertise Occupational Safety Microsoft Word, Excel, Power Point, E-Tools Professional Experience 05/2015 to 08/2015 Safety Intern Company Name - City , State Walkthroughs of plant to make sure proper personal protective equipment is being worn by all employees, transition from Material Safety Data Sheet to Safety Data Sheet, implement GHS labels for the chemicals, being in charge of safety to new hire orientation, safety audits, cost benefit analysis of new warning lights in one of our buildings. 01/2014 to 07/2015 Security Guard Company Name - City , State Directing traffic entering and exiting the complex, providing direction to patrons,. answering questions and providing assistance as needed. 05/2014 to 08/2014 Customer Service Associate Company Name - City , State Providing quality service to our customers, cashiering, replenishing the merchandise, and straitening up the aisles at closing. Education December 2015 Bachelor of Science : Occupational Safety and Environmental Health Applied Engineering Emergency Management Millersville University of Pennsylvania - City , State Occupational Safety and Environmental Health Applied Engineering Emergency Management Affiliations American Society of Safety Engineers February 2015 Skills cashiering, closing, Directing, direction, Excel, Power Point, Microsoft Word, quality, Safety | AGRICULTURE |
VP, PRINCIPAL Summary I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is 4LT(Listen,Learn,Love,Lead and earn Trust). Skills Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads Extensive experience in building and deploying large scale applications in cloud environment(AWS) Deep expertise in advanced data modeling, data management and data governance Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology Hands-on development/business manager and principal solution architect Deep expertise in front office, middle office and back office related business workflows in the financial industry. Deep expertise in financial instruments modeling including complex derivative products Portfolio and investment management Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies. Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc. Agile development methodologies e.g. JIRA Quick leaner and ability to solve complex business problems An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups) Financial instruments valuation and exposure experience IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018 Experience 01/2003 to Current VP, Principal Company Name － City , State Architected and developed an innovative product called "IBOR 1.0" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007. Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product. Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row. Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production. Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013. Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements. Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform. My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture. Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis. Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system. Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications 12/2001 to 01/2003 Senior Software Engineer Company Name － City , State As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions. 03/2001 to 12/2001 Database Developer Company Name － City , State As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle. 01/1998 to 03/2001 Oracle Developer Company Name － City , State As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products. Hospital Management System Shares Management System Asset Management System Payroll and Personnel Information System Accounting Management System Vehicle Management System Inventory Management System (IMS) Education and Training 09/1998 Master of Science : Computer Science And Programming QAU － City 01/2008 CFA Level 1 CFA Institute － City Some College (No Degree) : Python For Finance Udemy Courses Certifications Certified AWS Certified Cloud Practitioner - 2020 RLF(Leadership for Life) graduate, Babson College 2018 Oracle Certified Professional 2001 Additional Information I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links. Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain | AGRICULTURE |
FEDERAL GRAIN INSPECTOR Summary Service-oriented Process Operator with 5 years background working in the Industrial Industry. Core competencies include Processing, Observing, Analyzing chemicals and other matters, as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency. Skills Production and Processing Industrial and Environmental safety Mechanical aptitude and equipment troubleshooting ability. Basic math skills and the ability to compute decimals and perentage. Basic computer skills Good oral and written communication skills Previous manufacturing skills Able to lift up to 70 pounds, use tools Team work Experience Company Name City , State Federal Grain Inspector 06/2015 to Current Prepare grain samples for grading by preforming the necessary tests to determine moisture content, test weight, dockage, and presence of foreign material. Perform specialized tests such as aflatoxin and protein analysis; calibrates equipment, grind samples, read results and enters reading on official certificates. Inspect ship holds for loading, and safety procedures. Company Name City , State Process Operator Intern 06/2015 to 09/2015 Monitor equipment functioning, observe temperature levels, and flow gauges. Perform regular unit checks in order to ensure that all equipment is operating as it should. Control equipment to regulate the flow and pressure of gas to feed lines of boilers, furnaces, and related steam generating or heating equipment. Company Name City , State B Class Electrician 01/2010 to 06/2015 Install or calibrate electrical or mechanical equipment such as motors, engines, switchboards, relays, switch gears, meters, and pumps. Cut, bend, or shape mental conduit for installation in new construction plant, using a hydraulic bender and pipe threader. Education and Training Associate of Science : Process Technology 2013 ITI Technical College , City , State , United States Activities and Honors OSHA CARD SECURITY PASSPORT CURRENT TWIC CARD HOLDER WATER SURVIVAL/HUET HSE0039 MEDIC FIRST AID CPR AED FALL PREVENTION AND PROTECTION WORKER (DNE) HSE SUPER SAFETY COURSE | AGRICULTURE |
ACCOUNTS PAYABLE AP - (CREDITORS) SUPERVISOR Summary Self-motivated Accounts Payable Specialist offerings a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive accounts and clerical knowledge. Highlights Accounts payable professional Strong communication skills Expert in customer relations Effective time management Attention to detail Resolve outstanding issues timely Develop and implement systems, policies and procedures Accomplishments Reduced credit card expenses processed on in-house system from ZAR 2.2 million to ZAR 4.96 Reduced the unresolved queries on accounts from 48 months to 30 days Negotiated early settlement discounts with vendors Experience Accounts Payable AP - (Creditors) Supervisor March 2013 to December 2015 Company Name － City , State Full function AP (creditors) supervision - managing AP staff office. Approval of AP reconciliations - authorization of payment of supplier accounts Ensure that all tax invoices submitted for payment comply with requirements. Update reconciliations due list on Excel & hand to relevant AP associate to balance with his / her list. Approve list of suppliers to be paid & hand over to AP associates to load for payment Analysis of terms and conditions of potential vendors Schedule training for staff members. Ensure good communication in order that all persons are fully aware of their duties and responsibilities by sending e-mails and also verbally communicating any changes / possible problems as and when they arise. Communicate with other teams / managers regarding any queries or problems that could cause suppliers accounts not being paid. Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement. Lease Administrator November 2012 to February 2013 Company Name － City , State Manage lease agreement database. Compile World Screening checks / forward details and results to corporate office. Create "Offer to Renew Lease Agreement" for landlords once World Screening clearance reports are received. Liaise with leasing administrators regarding renewal of lease agreements. Draw up standard lease agreements to renew leases. General activities and duties in the leasing office. Utilities Manager October 2009 to October 2012 Company Name － City , State Manage City utility / property rates and tax charges to residential and commercial buildings - correct tariffs. Liaise and meet with City officials regarding charges. Lodge applications to have tariffs changed and accounts credited. Meet with sub-meter reading companies on a monthly basis, check and update on all issues and issue new instructions. Liaise with area managers and caretakers / building managers regarding any problems with utility meters in the buildings. Issue instructions. Approve / decline meter replacements. Investigate & complete tenant queries when escalated to me. Assist municipal Accounts Payable Department with training on capturing, processing, reconciling and payment of municipal accounts. Report to senior management on weekly basis. Temp Work. Supervisor July 2009 to August 2009 Company Name － City , State Temping as AR associate, processing reconciliations. Reconciling company accounts. Accounts Payable AP - (Creditors) Supervisor January 2008 to June 2009 Company Name － City , State Full function AP supervision of AP staff office and also reconciling of certain accounts Checking work of subordinates / reconciliation balances with the supplier statement and our system. Hand back any reconciliations that have errors or do not comply with corporate governance and company policy. Approve list of suppliers to be paid & hand over to associate to load for payment Schedule training for staff members. Schedule monthly POP (performance ownership program) meetings. Facilitate good communication in order that all persons are fully aware of their duties and responsibilities - communicating any changes / possible problems as and when they arise. Career Summary My extensive financial experience, together with several notable achievements, will ensure that the skills I bring to an organization will contribute to growth and success. Professional skills Administration Ensuring that data is accurate and stored in a manageable format as required by company standards and policy. Verification of AP reconciliations, including that they are processed on time to maximize discount. Managing debtor's book to ensure payments are received on time. Monitor and manage age analysis to keep within limits set by management. Records are secure and accurate, but available for Corporate Governance and audit purposes. Handling all verbal/written communication and representing the Company in a professional manner. Management / Supervision Leading a team and being responsible for team output and performance Establish and maintain a team environment, while encouraging all to participate and contribute. Operating within a diverse environment in a way that all team members feel that they are important and can contribute to our success, and enjoy the benefits of that success. Being a liaison where necessary between the team individually and collectively to senior management. Accounts Payable (Creditors) Clerk November 2003 to December 2007 Company Name － City , State Generate purchase orders on Navision system Check that all tax invoices comply with SARS requirements. Process tax invoices on Navision system Ensure tax invoices are approved by relevant managers as per limit of authority Match tax invoices to supplier statements Follow up on outstanding tax invoices / queries with supplier / responsible person. Confirm follow up conversations with e-mails / faxes. Reconcile accounts on Navision system to statements received and batch documents according to statements. Update payment list on Excel & check that banking details / payment limits are correct. Alternatively, advise the cashbook clerk of changes required Hand reconciliations (complete document packs) to supervisor for approval Balance payment list (Excel) and payment journal (Navision). Prepare COD payments twice weekly when required Update balance score card & file with supporting documentation in scorecard file for performance appraisals. Accounts manager March 2003 to November 2003 Company Name － City , State Full function accounts payable and accounts receivable Reconcile accounts Prepared payment run checks and remittance advices Resolve account queries Full function debtors Process waybills for invoicing Ensure all invoices & statements are delivered to customers timeously Collection of debtors payments Wages & salaries All Banking Petty cash Control fuel account Reconcile all accounts with auditors monthly Education Certificate in Practical Accounting : Accounting , 2006 Damelin Business School － City , State , South Africa Certificate in Basic Bookkeeping : Accounting , 2006 Damelin Business School － City , State , South Africa Certificate in Sectional Title Management : Sectional Title Management , 2011 University of Cape Town － City , State , South Africa High School Diploma Certifications Computer literate in MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, other accounting software, and MDA (Property Management Program/System) Additional Information Accounts Payable AP - (Creditors) Manager
Glendale, CO
Authorized to work in the US for any employer Skills •Audit and process vendor invoices ensuring timely and accurate payments. •High volume with complex processing •Investigate and resolve problems associated with processing of invoices •Handle all vendor correspondence via phone or email •Receive, research and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons. •Manage vendor information and setup. •Develop, implement and maintain AP systems, procedures and policies. •Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement. | AGRICULTURE |
NATIONAL MARINE FISHERIES SERVICE NMFS SPECIES OBSERVER Objective Looking for employment in an Environmental Engineering position that will help further my career while bringing my experience and education to the company as well. Summary A result driven, diligent and highly accomplished professional with curiosity and creativity about the environment possessing over 12 years experiences in Environmental Science, develop solutions to resolve environmental problems; taken part in water pollution control, water recycling, biological waste disposal, and public health issues; participated in the design of aquaculture wastewater treatment systems; experienced in laboratory operations and safety procedures. Education Ph.D : Soil, Water and Environmental Science 2014 University of Arizona City , State , USA Soil, Water and Environmental Science MSc : Soil, Water and Environmental Science 2014 University of Arizona City , State , USA. Soil, Water and Environmental Science Diploma : Management 2006 University of London City , State , UK Management BSc. : Agriculture 2002 University of Guyana City , State , Guyana Select One City , State GPA: Graduate Student Travel Award Institute of the Environment, 2013 Professional Experience National Marine Fisheries Service NMFS Species Observer 07/2015 to Current Company Name City , State Monitor for sturgeons (Atlantic and Shortnose) and other endangered species found within the dredging area of the $3.1 Billion New NY Bridge Project; Monitor dredging, decanting and offloading operations of dredge materials for sturgeons and other endangered species; Collect and record biological data (length, weight, DNA samples); Collect and process fish specimens for necropsy; Communicate observations and finding to New York State Thruway Authority (NYSTA), New York State Department of Environmental Conservation (NYSDEC) and others when on site. Environmental Research Assistant 01/2011 to 06/2014 Company Name City , State Performed laboratory analysis of water for physical and chemical parameters such as algae, temperature, conductivity, pH, salinity, dissolved oxygen, nitrite, nitrates and turbidity; Directed the Western Regional Aquaculture Center commercial farm tilapia feed trials, prepared reports and present research findings; Collected biological samples and conducted proximate analysis (protein, lipid, moisture and energy) on fish tissue and feed samples; Acted as a liaison between the UA Food Products and Safety laboratories, Montana State University and US Fish and Wildlife Service, Bozeman Fish Technology Center; Prepared reagents and media for use in the Laboratory; Oversaw strict adherence to safety policies and procedures during testing; Managed the daily operations of the ERL Aquaculture Greenhouse. Senior Fisheries Officer 01/2007 to 01/2011 Company Name City , State Conduct environmental assessment of aquaculture facilities; Prepared technical reports detailing findings and recommendations from assessments; Identified and solved environmental problems arising from aquaculture facilities affecting the safety of water and land; Controlled water pollution and handled solid waste management; Removed impurities and harmful discharge from the water; Developed techniques for water recycling; Conduct extension services and monitored over 40 aquaculture farms to reduce environmental impacts of aquaculture; Managed the National Aquaculture, Fish Hatchery and Laboratory: Performed laboratory analysis of water for physical and chemical parameters such as algae, temperature, conductivity, pH, nitrite, nitrates, salinity, dissolved oxygen, and turbidity for this and other aquaculture facilities. Fisheries Officer 01/2002 to 01/2007 Company Name City , State Revamped the data collection program which led to the reduction of data gaps within the months and years; Examined and quantified the composition of fish species caught, discarded, and retained on commercial fishing vessels; Collected and analyzed biological and socio-economic data among others on Guyana's commercial marine species such as Southern Redsnapper ( Lutjanus purpureus ), Seatrout ( Cynoscion virescens ) and Bangamary ( Macrodon ancylodon ) using models as specified by CRFM; Wrote scientific reports and presented the findings of data analyzed to various stakeholders. Award University of Arizona - Graduate Student Travel Award Institute of Environment, 2013 Skills and Expertise Water Quality Testing, Wastewater Treatment Systems, 10 Hour OSHA Hazard Recognition Training for the Construction Industry, Microsoft Office and Microsoft Excel. | AGRICULTURE |
EDUCATION OFFICER & SENIOR EDUCATION OFFICER GUIDANCE & COUNSELING UNIT Professional Summary I joined the Ministry of Education in 1982 and was posted at the R.M.Bailey Senior High School where I remained for seventeen and a half wonderful years. I served as Head of the Guidance Department from 1991 to 1999 until my redeployment to Special Services Section to oversee the Guidance & Counseling Unit upon the retirement of the former officer. I enjoyed my experience at R.M.Baily and have had the pleasure of working with and assisting students even after my departure from the school, I am still counseling many of them and their children today. I have had the opportunity of supervising the Guidance & Counseling Unit over the past sixteen years and watched it grow from forty- two (42) counselors in 1999 to one hundred and thirty two (132) in 2015, posted in ninety-four schools on fourteen islands and cays throughout the country. During my leadership, we collaborated with the College of The Bahamas and Kent State University and established a Master's of Education Degree Program in School Counseling from 2001 to 2011. Eighty- nine (89) persons obtained the Masters Degree, and the unit has the largest amount of employees with this Degree in the Ministry of Education. I realized in order for the unit to move forward, ongoing training was a requirement for all officers, which kept them informed about the latest techniques and strengthened areas of concern. We also established a crisis team that assists with grief and disaster counseling. The needs of students were being met but those of the employees were not and after visiting the school district in Dallas Texas, I learned about the Employee Assistance Program, and implemented it at the Ministry of Education on a smaller scale. This proved to be very successful but the need for expansion was necessary. Upon the retirement of Mrs. Pansy Hamilton Brown, Iris Strachan, and Clevette Gibson took the reins and took EAP to the next level. The demands on the officers made me realize that the service needed to be made available to all government employees and the idea to expand the service was decided. I enjoyed my role as Senior Education Officer and if given the opportunity would like to be a part of taking EAP to the next level. Core Qualifications Experienced in individual and group counseling Sound knowledge of Erik Erikson developmental stages from birth to death outstanding planning and organizational skills Exceptional communication skills and outstanding leadership qualities Flexible, enthusiastic and enjoys working with people Solution focus Unique knack in identifying and improving counselors and clients potential Skilled in MS Office and researching on the Internet effective listener and Critical thinker skills Outstanding interpersonal and rapport building skills . Skilled in collecting and compiling information through interaction with colleagues, parents and students Experience 10/2007 to Current Co-chair person of the Annual Careers Month & National Careers Fair The purpose of the activities during the month of October is to launch career information to all students in the school system, which continues throughout the school year. Adjunct Lecturer 2002 to 2012 Kent State University & The College of the Bahamas for the Masters degree in School Counselling, Nassau Campus Employee Assistance Program Coordinator In 2003,after visiting the school system in Dallas Texas and learning about their Employee Assistance Program, I designed and implemented a portion of the program that addressed the counseling needs of employees at the Ministry of Education. The program is a voluntary or referral ‘work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems'. The program has assisted an estimated two thousand five hundred employees over the last twelve years. National L.E.A.D Institute Bahamas Delegation site visit to North Carolina where visited correctional Facilities and review programs to address the needs of students and family members. These concerns were address and suggestions recommended on how to best assist our students. Education Officer & Senior Education Officer Guidance & Counseling Unit 08/1999 to 03/2015 Company Name Supervise Guidance Counselors in the Government School system. The Guidance Counseling Unit continues the effort to assist counselors across the Bahamas, to develop well-balanced and comprehensive programs in order to meet the academic, developmental/person and social needs of students. School Counselor 03/1982 to 06/1999 Company Name Office Clerk 01/1975 to 01/1977 Company Name Education Masters of Science : Guidance Counseling 1985 Long Island University City , State , US Bachelors : Psychology 1980 Bethune Cookman College City , State , US High School Diploma 1975 St. Johns College Professional Affiliations Nassau Chapter of Links, Alpha Kappa Alpha Sorority- 1979 - Present Bahamas Association of School Counselors - 2010 - Present American School Counselors Association – 2000-Present Employee Assistance Professionals Association (EAPA) – 2013-Present Skills Brief Counseling, Resistance and Prevention Program (RAPP) certified trainer, Group and Individual counseling. | AGRICULTURE |
PLANT PROTECTION AND QUARANTINE TECHNICIAN Summary Environmental Biologist and experienced researcher with expertise in data collection and study. Analytical and detail-oriented. Highlights Certificate study in Wetlands Identification and Delineation Proficient in Microsoft Office suite Excellent verbal and written communication skills Knowledgeable about invasive insects and plant hosts Undergraduate thesis study "Species Diversity of Lepidoptera in Oak Hickory and Northern Hardwood Forests of Luzerne County, PA Accomplishments Keystone College Academic Honor Award -Dean's List Spring 2011 and Fall 2008 Mildred Wrigley Ryder Scholarship Fall 2009 and Spring 2010 Joseph Sirotnak '66, Esq., Memorial Scholarship Fall 2007 and Spring 2009 Experience Plant Protection and Quarantine Technician May 2011 to August 2011 Company Name － City , State Regional specialist independently conducting Asian Long-Horned Beetle and Emerald Ash Borer ground based visual surveys in eight northeastern Pennsylvania counties. Implemented PPQ standards which safeguards agriculture and natural resources from risks associated with plant pests to ensure an abundant, high-quality forest canopy. Employed industry standards effectively collecting forest and insect field data and reporting results in a timely manner. Forest Insect Pest Aide I May 2009 to August 2009 Company Name － City , State Forest Insect Pest Aide May 2008 to August 2008 Company Name － City , State Emerald Ash Borer, Asian Longhorn Beetle, Sirex Wood wasp and apiarian surveys in Lackawanna County, PA (2008) and 10 northeastern Pennsylvania counties (2009). Accurately identified plant hosts utilizing a dichotomous key, enabling placement, baiting and monitoring of Lindgren Funnel, sugar bait, IPM Tech panel and purple panel insect traps. Operated and maintained PDA owned 4x4 pickup truck and Panasonic Toughbook computer with Global Mapper and Microsoft Office software. Trail Steward and Workshop Staff Member May 2007 to August 2007 Company Name － City , State Trail maintenance of Keystone College's 160-acre Woodland Campus and Lake Manataka Environmental Field Station, hazardous tree removal and firewood harvest. Provided field support at Watershed Explorers Workshop performing water quality monitoring of local lakes and streams utilizing Secchi depth, temperature, conductivity, oxygen depth profile, benthic macro invertebrates, taxa richness and fish indices. Employing methods of electro fishing, seining and kick nets; collection and identification of macrophytes. Flammulated Owl Research Lab Technician September 1998 to January 1999 Company Name － City , State Laboratory analysis and documentation of Flammulated Owl prey delivery video, operating video editing equipment. Field data analysis of nest site foraging habits to determine regional insectivorous dietary selection, consumption, prey density and diversity. Organized insect collections with stereomicroscope, and invertebrate field guide. Analysis of insect energy content, utilizing caloric centrifuge, to determine caloric requirements of individual nests. Results provided support of undergraduate independent study at the University of Nevada-Reno and David P. Arsenault's unpublished thesis for the Degree of Masters of Science in Environmental and Natural Resource Science. Wildlife Biology Field Assistant May 1998 to September 1998 Company Name － City , State Assisted in avian field surveys utilizing research data analysis to determine the condition of the current population of Flammulated Owls in western New Mexico. Collected nest site and microhabitat forest density measurements with Garmin GPS unit, fiberglass tape, spherical densitometer, clinometer, telescoping pinhole camera and video recording equipment during constant monitoring of survey routes along the Continental Divide, New Mexico. Participated in broadcast surveys, observed nest site selection, flight patterns, observed and collected foraging rates and prey selection data, used targeted mist nets to capture, band and take blood samples for DNA fingerprinting, observed nest and brood habits and fledgling success. Education Certificate : Wetland Delineation and Identification , 2012 Rutgers, The State University of New Jersey － City , State , US Bachelor of Science : Environmental Biology , 2011 Keystone College － City , State , US Affiliations Keystone College Eco Club North American Bird Phenology Program Certifications American Red Cross First Aid and CPR training FEMA Federal Emergency Management Training Skills Skillful application of bench chemistry in a lab setting by adhering to standard operating procedures. Ability to analyze and test basic wet and dry chemistry obtaining qualitative and quantitative chemical measurements. Capacity to follow recipes and formulate mixtures based on manufacturer's specifications. Keen technical and mechanical ability. Strong work ethic and the ability to work collaboratively or independently under a variety of challenging conditions. | AGRICULTURE |
RN STAFF NURSE Professional Experience RN Staff Nurse August 2008 to April 2014 Company Name － City , State Participate in multidisciplinary plan of care. Follow Best Practice Protocols, Evidence based practice as well as patient-centered and team-based care. Identify barriers to successful treatment and share with team. Monitor,measure and report/document progress of interventions and outcomes. Timely and effective communication of newly implemented changes to unit based methods of practice. Accomplishments Management of Aggressive Behavior (MOAB) in house Certified Instructor, Patient Experience Champion, Shared Governance Chair of Policy & Procedure Committee, Oncology Certification, Implementation of unit Bedside Report and hourly rounding. Skills Used Therapeutic touch/communication, teach back communication,assessments, IV care, telemetry care, wound care including wound vacs, dressing changes. Age-based plan of care. Excellent organizational skills. Collaborative working relationship with unit team members as well as physicians, technicians, pharmacy, housekeeping and other ancillary team members. RN- Resident Care Manager July 2007 to July 2008 Company Name － City , State Responsibilities Care Management of adult and senior patient population. Knowledge of care levels including SNF, ECF, ICF, ALF, rehab and hospice. Attending and participating in care conferences. Development and distribution of expected outcomes to interdisciplinary team. Assignment and direction of care provided by licensed staff across 24 hour schedule. Reconciliation of monthly MAR's. Disposal of out-dated/discontinued medications. Development and monitoring of appropriate care plans, Accomplishments Created, communicated and modeled a unit Mission Statement. Developed effective teamwork model for licensed staff and caregivers. Skills Used Effective oral and written communication and organizational skills. Ability to determine and direct appropriate care. Ability to navigate electronic medical records and effectively utilize basic computer programs. Provide compassionate and effective communication to family members in times of crisis. RN Charge Nurse July 2000 to June 2007 Company Name － City , State Assessment of acuity, asignment of staff, Review of charts, obtaining and signing off orders. Guidance/monitoring and assistance to team members to balance work load throughout shift. Attend and participate in staff meetings and hospital wide agendas. In the Geriatric Assessment Center (GAC), I performed total body assessments including hearing, vision, labs and Accomplishments Geriatric Resource Nurse (GRN) certification 2003-2008. Hospital based NICHE member. Pain Management Resource team member. Participant in Evidence Based Practice implementation. Geriatric Assessment Center on call RN. Note: During my tenure at Providence Milwaukie, I worked in the ECF/ICF/SNF unit, the Med/Surg unit, Womens Health/Mother-Baby unit, the Geriatric Assessment Center and the Emergency Dept. I was a charge nurse in all except the GAC and ED. Skills Used Open and effective communication. Excellent organizational skills. Telemetry, IV, wound care, physical, mental and emotional assessment. Appropriate and effective care plans. Medication reconciliation and monitoring for therapeutic effectiveness. Administrative Assistant April 1990 to April 1996 Company Name － City , State Maintaining informational material and application packets availability. Assisting applicants accurately complete and provide information required form application completion. Compile information for reports. Setting up and maintaining supervised bank accounts monthly. Reconcileing local office concentrated banking system. Servicing delinquent accounts, Prepares tax vouchers as applicable. Weekly back up of computer files and secure storage of files. Education and Training BSN : Nursing , 1 2007 Washington State University － City , State Nursing ADN : Nursing , 1 2000 Clark College － City , State Nursing AA : General Studies , 1 1987 Clark College － City , State General Studies Medical Admin. Assistant in Front/back office Med. Ass't. 1 1982 Western Business College － City , State Personal Information I also worked this role in a temporary position during the 1996-1997 fiscal year
while I worked on my nursing prerequisites. Skills balance, banking, basic, charts, oral, Basic computer skills, conferences, direction, Instructor, meetings, office, organizational skills, progress, Protocols, tax, teamwork, Telemetry, vision, written communication Additional Information Note: I also worked this role in a temporary position during the 1996-1997 fiscal year
while I worked on my nursing prerequisites. Facebook LinkedIn Twitter Your resume is visible to anyone. Your contact details are hidden but employers can contact you via Indeed. Public Your resume is visible to anyone. Your phone number and email address are only provided to employers you apply to. Your street address is visible only to you. Private Your resume is not visible. Employers cannot find you. Delete your resume About your privacy Your phone number and email address are only provided to employers you apply to. Your street address is only visible to you. 2014 Indeed | AGRICULTURE |
COSTUMER SERVICES Summary Costumer representative with background as sandwich artist and security looking to join a growing entrepreneurial organization as part of the Executive team. Skills Operations management Financial records and processing Quick learner Client-focused Computer proficient Active listening skills Telephone inquiries specialist Cash handling accuracy Superior communication skills Top sales performer Customer service expert Strong communication skills Superior organization skills Store maintenance ability Energetic work attitude Adaptive team player Cheerful and energetic Telecommunication skills Experience Costumer Services , 02/2018 to Current Company Name － City , State Answered customer questions and took orders. Assisted customers with finding solutions to their complaints, concerns and inquiries. Recommended, selected and helped locate merchandise based on customer needs and desires. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Confirmed that appropriate changes were made to resolve customers' problems. Sandwich Artist , 01/2017 to 02/2018 Company Name － City , State Executed all daily tasks and assisted other team members when needed. Prepared food items, including sandwiches and other products to meet customer specifications. Assisted customers, including answering questions and preparing orders. Organized food preparation stations and replenished supplies as needed. Delivered superior customer service focused on quality and meeting customer needs in a timely manner. Cleaned and maintained all food preparation stations. Trained Sandwich Artists to apply attention to detail and commitment to quality. Communicated with customer to provide menu offering details and assist with decision-making. Proofed dough products and baked breads, cookies and other bakery products. Handled and bagged groceries carefully and according to customer preference. Stocked, priced, front-faced and rotated merchandise. Monitored the freshness and condition of prepared foods. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Security Guard , 05/2015 to 01/2016 Company Name － City , State Maintained order, responded to emergencies and enforced federal and local laws. Communicated with supervisors regarding any issues that occurred while on duty. Immediately reported fires, accidents and other safety hazards. Enforced all building rules and regulations in government facilities. Protected federal employees and their property by monitoring all access to government-owned and leased properties. Detained individuals when necessary to prevent security breaches. Patrolled the premises regularly to ensure safety of employees and visitors. Patrolled buildings, facilities and perimeter areas to prevent damage to property. Florist helper / Delivery driver , 02/2011 to 03/2011 Company Name － City , State Communicated information to customers about product quality, value and style. Consulted with customers on the latest styles and trends. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Kept the showroom clean and maintained neat, orderly product displays. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Worked as a team member performing cashier duties, product assistance and cleaning. Stocked and rotated inventory regularly. Resolved customer complaints and adjusted orders. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Loaded and unloaded merchandise at stores and vendor locations. Processed payments by accepting cash, checks and credit card payments. Served as the company's only bilingual Spanish/English customer service representative. Seasonal Field Worker , 05/2006 to 08/2006 Company Name － City , State Seasonal migrant worker that would return every summer till 2012 Mowed and edged lawns and flowerbeds using shovel and hula hoe. Operated motorized vehicles and equipment such as tractors, and traiers . Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees. Installed rock gardens, ponds and irrigation systems in accordance with client specifications. Planted seeds, bulbs, ground covers and trees. Arranged shrubs, trees and flowers to create particular landscape effects. Education and Training High School Diploma : 2012 Psja Early College High School － City , State Ranked in Top 15% of class 4.0 GPA Student council Member Future Farmers of America member Jurnalism editor Secretary for FFA Secretary for student council Migrnat student Texas A&M International University － City , State Major in criminal justice Minor in business administration Expected Graduation date December 2020 Texas A&M International University － City , State Major in criminal justice Minor in buisness administration Community Service Volunteer WBCA 2012, 2013, 2014 and 2017 Volunteer Food bank 2013 Volunteer Habitat for humanity 2012, 2013 Volunteer Farmers Market 2014 Volunteer softball games 2015, 2016 Languages Spanish English Skills Cash handling Careful and active listener Multi-tasking Strong public speaker Professional and friendly | AGRICULTURE |
COMMUNICATIONS DIRECTOR/EVENT PLANNER Professional Experience Communications Director/Event Planner January 2008 to April 2014 Company Name － City , State Created and launched a comprehensive communications program for Department, which resulted in increased visibility and awareness of the Department's activities. Developed and executed media plans, including social and paid media. Organized and managed all details of Department's annual event showcasing Iowa's centenarians, including securing attendance by Iowa's governor and lieutenant governor. Director of Communications January 2000 to December 2007 Company Name － City , State Successfully led all external communication efforts for the Department including handling publicity and working closely with the media, which increased visibility and awareness of the Department's activities Liaison for the Department with several agricultural-based committees and advisory teams, collaborating on various initiatives to increase public knowledge and raise funds Conceptualized and authored News To Grow On column for the Iowa Secretary of Agriculture, which ran in rural newspapers and other printed media outlets throughout Iowa Administered The Good Neighbor Award, a first-in-the-nation initiative that honors Iowa's livestock producers for their environmental and animal stewardship Media Consultant for the NASDA (National Association of State Departments of Agriculture) U.S. Food Export Showcase. Received the Leveraging/Collaboration Award for 'superior performance and innovation' from the FDA (Food and Drug Administration) as a member of the Monkey pox Interagency Work Group. As a member, I implemented a collaborative multi-Federal, State and Local agency response to an outbreak of a zoonotic animal disease. Development Coordinator/Event Planner September 1997 to May 2000 Company Name － City , State Successfully led all fund raising activities, volunteer recruitment and event planning for the nonprofit agency. Managed the popular annual PPGI Book Fair held at the State Fair Grounds, resulting in record sales for each of the two years involved. Received "Star Performer" award for organizing and supervising sold out annual dinner, and securing Dr. Ruth Westheimer as keynote speaker. Education Degree : Political Science/Public Administration Grandview University Political Science/Public Administration Associate Degree : Paralegal/Legal Research and Writing Des Moines Area Community College Paralegal/Legal Research and Writing Certificate in Fund Raising Management University of Indiana/Center of Philanthropy Interests Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Additional Information BOARDS AND COMMITTEES/COMMUNITY ACTIVITIES Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Skills agency, Book, Consultant, event planning, Fund Raising, funds, innovation, leadership, managing people, media plans, mentoring, newspapers, organizing, profit, project management, public relations, speaker, public speaking, publicity, recruitment, sales, supervising, writing skills | AGRICULTURE |
QUALITY ASSURANCE ASSOCIATE Summary Enthusiastic Chemist eager to pursue a lasting career in the Agriculture industry. Detail-oriented Chemist with expertise in the instrumentation, physical and wet chemistry, and formulation as well as coordinating testing and development. Highlights HPLC GC FTIR UV-Vis Physical Chemistry techniques GMP/GCP Accomplishments Led the pre-formulation and formulation development of a topical cream and gel for psoriases which successfully entered clinical trials. Experience 01/2011 to Current Quality Assurance Associate Company Name － City , State Preparation, configuration, execution and authoring of reports for IQ, OQ and PQ protocols for Labware LIMS and Trackwise Systems Managed quality systems change control, site training, deviation and CAPA compliance programs for Eisai. Other responsibilities include: Administration and development in Trackwise, Plateau Learning Management System and Labware LIMS systems QA oversight on all validation activities for Plateau Learning Management System Deviation investigations, CAPA and SOP review for site engineering automation systems Developed and provided training on local and global change management, cGMP and deviation/CAPA compliance processes to site personnel Reviewed and approved Master Batch Records (MBRs) and Lot Packaging Records (LPRs) for commercial batch release. Work within QA audit department for regulatory site audits and assist in responding to regulatory inspection observations. Support the Clinical organization by providing oversight to the clinical lot record packaging, specifically, review and provide a disposition decision for packaged clinical trial material. 01/2005 to 01/2011 Senior Researcher Formulation Company Name － City , State Lead formulation chemist in the design and execution of development programs to deliver specific topical and lyophilized product attributes. Designed studies to substantiate formulation excipient choice, use levels and desired product aesthetic attributes Responsible for preclinical and toxicology study drug product manufacture and testing Generated and interpreted study data to determine physicochemical stability Drug excipient compatibility studies and other relevant studies, including solubility/pH-solubility profiles, pKA, partition coefficient studies during formulation development process Communicated formulation development program status, goals and timelines to senior management by: Writing detailed technical reports on completed formulation development programs and periodic reports of on-going programs Performed a bi-monthly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings Scale-up process development of cream formulation and lyophilized parental formulations. Assisted in the preparation of the Chemistry, Manufacturing & Control(CMC) sections of IND, ANDA and NDA submissions Evaluated clinical and scientific literature to identify potential product differentiators and new product opportunities Employed chromatography, spectroscopy and spectrophotometry techniques. 01/2003 to 01/2005 Quality Control Chemist Company Name － City , State Responsible for performing dissolution testing, content uniformity, acid resistance and assay of solid oral dosage products in a cGMP environment Managed the stability program for all oral solid dose products Performed USP-NF Compendial testing to ensure raw material compliance utilizing analytical and wet chemistry techniques Investigated out of specification and out of trend data with appropriate CAPA. Authoring and technical review of analytical SOPs 01/2001 to 01/2003 Quality Control / Analytical Chemist Company Name － City , State Responsible for performing physical and chemical cGMP testing of ophthalmic formulations Performed raw material, in process and finished product testing as well as method transfers to Quality Control Developed and validated stability indicating compendial and non-compendial analytical methods in accordance with ICH and FDA guidelines 01/1998 to 01/2001 Chemist / Supervisor Company Name － City , State Supervision of a busy contract laboratory Responsible for running, developing and validating methods for wet chemistry and ICP, AA and GFLAA instruments Responsible for preparation of reports and communication of results to customers 01/1995 to 01/1997 Chemist Company Name － City , State Performed toxicological screening and conformational studies using GC/MS on horse serum and urine for illegal or banned drugs and their metabolites Conducted both qualitative and quantitative analysis. Education 2014 Master of Science : Chemistry University of North Carolina － City , State , US 1996 Bachelor of Science : Forensic Science Michigan State University － City , State , US Presentations Performed a quarterly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings. Presented data and formulation recommendations to senior leadership Skills HPLC, GC, Physical Chemistry, UV/VIS | AGRICULTURE |
DIRECTOR OF FINANCE Summary Financial Statement Reporting & Analysis Budgeting & Forecasting SOX Compliance Accounts Payable/Receivable Sales & Use Tax Returns SEC Reporting Problem Identification & Resolution Internal & External Audit I.T. Support Payroll & H/R Management Process Improvements Data Extraction & Analysis Highlights Omega, Oracle, JDEdwards, MAS90, Essbase, Hyperion, Brio/BI, Quickbooks, FFIS, SAP, Microsoft (Excel, Word, PowerPoint, Access, Visio), FOCUS®, ADP (Pay eXpert, PC Payroll, Workforce Now), Monarch, Choice Builder System and various other proprietary software systems Experience Director of Finance April 2010 to Current Company Name － City , State Promoted from Controller to Director of Finance in January 2015 Responsible for the monthly financial statements, annual budget, tax and reporting compliance, accounts payable, cash applications, collections, payroll, and financial analysis for the Firm. Provide leadership and development to staff of nine to ensure peak efficiencies and full utilization of accounting staff. Manage the external annual review/audit Create and compile a wide variety of special reports as requested by the Managing Partners and Chief Executive Officer. Accountant/Senior Financial Analyst March 2009 to April 2010 Company Name － City , State Member of the Accounting and Payments Team within the Financial Management Division of Marketing & Regulatory Program Business Services for Animal & Plant Health Inspection Service (APHIS). Certifying Officer responsible for reviewing and approving various types of foreign and domestic payments for three different Federal Agencies in accordance with Appropriation Law, Program Directives, and Agency Policy. Provided leadership in the design, implementation, and maintenance of automated systems related to financial, accounting, and budgetary functions; Agency Accounts Payable Subject Matter Expert (SME) for SAP computer conversion. Reviewed payment processes to ensure that the correct and most efficient methods were used. Responsible for administering domestic and international reimbursable cooperative trust fund accounts, monitoring transactions to ensure that the cooperator's budgets were not exceeded, served as the point of contact for a full range of operational matters, and researched and resolved problems. Developed a new process for reconciling cooperative trust accounts that resulted in minimum savings of ten hours per month. Dramatically increased the monthly percentage reconciled from 10% to 95%. Controller January 1998 to March 2009 Company Name － City , State Hands-on manager responsible for financial reporting & analysis, SOX compliance, budgeting, quarterly forecasts, sales & use tax returns, and month-end close. Managed accounts payable, accounts receivable, payroll, and human resources. Shortly after starting in this position, discovered a design flaw in computer program. Took initiative and created an advanced data extraction template to gather data and evaluate materiality. Amended monthly sales & use tax returns for a three year period for MN and WI and recovered over $200,000. Chosen by Corporate Controller for special project - acted as Regional Controller for four years. o Traveled monthly to our Omaha location as management consultant to General Manager & location Controller. o Designed new computer reporting systems to improve efficiency, accuracy and timeliness of sales & use tax reporting. Reduced sales tax liability by more than 15%. o Developed new procedures for purchasing and accounts payable, which strengthened internal controls and provided better visibility of variances. o Improved month-end close processes; shortened close by 1 day. Consistently exceeded reporting expectations by completing month-end close by the third business day; other locations closed on the 5th business day. Team member for computer conversion from MAS90 to JDEdwards. Supervise a staff of four (Billing Manager, H/R Manager, Credit Manager, Payroll Administrator). Recognized as problem solver and trouble-shooter. Sought out as first point of contact for computer & software issues. Controller January 1991 to January 1998 Company Name － City , State Promoted from Assistant Controller to Controller in May 1993 Promoted from Controller to Manager of Information & Reporting Systems in October 1996 Responsible for the consolidated financial statements & annual budgeting process for nine divisions. Prepared and reviewed 10Q and 10K SEC reports. Supervised a staff of seven (Accounts Payable, Human Resources, Payroll, and Accounting). Implemented cost tracking and scheduling system for Land Development Department. Involved in process re-engineering; suggested new processes resulting in cost savings. Team member for two computer conversions. Assisted with the development and testing of proprietary software. Involved in data extraction & migration, testing, and training end users. Developed an Accounting Policy and Procedures Training Manual. Education M.B.A : Management University of St. Thomas － City , State GPA: GPA: 3.9 Management GPA: 3.9 Bachelor of Arts : Accounting Computer Science St. Mary's University of Minnesota － City , State GPA: GPA: 3.9 Accounting Computer Science GPA: 3.9 Certified Public Accountant, State of Minnesota (1988), License number 11547 Affiliations ALA- Association of Legal Administrators
ALAMN - Minnesota Chapter of Association of Legal Administrators
American Institute of Certified Public Accountants - AICPA
Minnesota Society of Certified Public Accountants - MNCPA Skills Accounting, accounts payable, accounts receivable, ADP, Agency, Billing, Brio, budgeting, budgets, budget, BI, Controller, conversion, Certified Public Accountant, Credit, Essbase, Finance, financial, financial analysis, Financial Management, financial reporting, financial statements, General Manager, Human Resources, Hyperion, JDEdwards, leadership, leadership and development, Law, Director, Managing, management consultant, Marketing, MAS90, Access, Excel, PowerPoint, Word, migration, Monarch, Oracle, Payroll, peak, problem solver, process re-engineering, processes, purchasing, Quickbooks, reconciling, reporting, sales, SAP, scheduling, tax, Visio | AGRICULTURE |
FINANCIAL INSTITUTION EXAMINER Summary Commissioned bank examiner with over five years of experience with the FDIC. Strong analytical skills and technical background in credit review, financial statement analysis, and intermediate accounting work. In-depth knowledge and experience in interpreting and applying banking rules and regulations. Recognized for high-quality team contributions during examinations of numerous financial institutions, including large, complex, and troubled institutions. Highlights Well-versed in ETS ALERT (FDIC's proprietary loan review software) and MS Office software, including frequent use of PowerPoint for presentations and MS Excel for data manipulation (ex. pivot tables, charts, etc.)
*Basic experience in SPSS, Bloomberg, and QuickBooks Experience FINANCIAL INSTITUTION EXAMINER 01/2010 to Current Company Name City , State Division of Risk Management Supervision Aug. Collaborate with examiners, specialists, and assistants to evaluate the safety and soundness of operations for over 70 insured depository institutions within the eastern and central Pennsylvania territory, ranging in asset size from $30 million to nearly $5 billion,. Assess the asset quality, asset and liability management strategies, the adequacy of capital, earnings performance, and the budgetary process at financial institutions. Hold formal exit meetings with senior management and board meetings with the directorate to discuss examination findings and obtain commitment for corrective action. Facilitate the training of less-tenured employees through designated on-the-job training assignments. Credit Review Experience: Evaluate the asset quality of an institution through review of loan files and assign loan classifications. Focus on reviewing commercial credits (i.e., commercial mortgages, C&I loans, working capital lines), large participations, and specialized lending programs. Assess borrowers' capacity to repay; protection; performance; and the adequacy of underwriting, credit administration practices, and accounting treatment for individual loans to determine overall level of credit risk. Analyze financial statements, tax returns, and other financial documents of borrowers, guarantors, and related entities to assess risk and creditworthiness on a global basis. Ensure that financial information is timely, complete, and enable management to accurately measure for compliance with performance covenants. Discuss concerns with loan officers and management regarding specific loans, file documentation, and any regulatory compliance issues. Cite apparent violations of law and regulations as necessary and prepare formal loan write-ups, technical schedules, and an overall assessment of the asset quality of the institution for inclusion in the exam report. Significant Assignments: Nov. 2013 - Served as acting examiner-in-charge of an examination of a $700 million bank, which resulted in the downgrade of $10 million in loans from Special Mention to Substandard, and the citation of an apparent violation of regulatory appraisal requirements, and identification of the lack of an impairment analysis for a restructured trouble debt. 12/2014 Supervised the activities of loan review team as asset manager at a $4.4 billion mutual savings institution in which the asset quality rating was upgraded due to an improvement in adversely classified loans, despite identified criticisms of the allowance methodology and recommendations to improve monitoring of lending policy exceptions. Apr. 2015 - Designated as one of the national training instructors for division-wide rollout of new proprietary Examination Tool Suites (ETS) loan review and exam software. In addition, designed and developed original training material to refresh examiners' knowledge of loan review software for presentation in two field offices. Certifications & Awards: FINRA Series 91 (Mar. 2014) - FDIC Safety and Soundness Technical Evaluation STAR Award (Oct. 2014) - Strong teamwork, technical knowledge, and high-quality contributions to loan review team at examination of a troubled institution, including identifying loan downgrades STAR Award (Jul. 2015) - Outstanding performance during the examination of a complex institution under a regulatory enforcement action, including identifying and citing over 170 apparent violations. 05/2008 to 01/2010 Company Name STUDENT INTERN, Rural Electric Infrastructure Loan & Loan Guarantee Program Processed loan applications from rural electric utility cooperatives, and prepared underwriting memos. Performed credit analyses, ensuring that regulatory minimums for certain financial ratios were met. Assessed loan feasibility through a detailed review of 10-year forecasted cash flows and sensitivity analyses, and examined borrowers' three-year historical financial statements to monitor performance trends. Recommended loan approvals to the loan committee, resulting in a 100% approval rate and the disbursement of over $30 million in appropriated funds for new construction and storm damage repairs. Education May 2010 UNIVERSITY OF MARYLAND, COLLEGE PARK B.S : Finance Robert H. Smith School of Business GPA: GPA: 3.82 Finance GPA: 3.82 B.A : Government & Politics School of Behavioral and Social Sciences GPA: cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Government & Politics cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Skills accounting, Basic, Bloomberg, C, charts, Credit, credit risk, documentation, senior management, financial, Analyze financial statements, financial statements, Focus, funds, law, regulatory compliance, meetings, MS Excel, MS Office, PowerPoint, new construction, Oct, pivot tables, presentations, quality, QuickBooks, repairs, assess risk, Risk Management, Safety, SPSS, Supervision, tax returns, teamwork, training material, underwriting | AGRICULTURE |
RESEARCH MOLECULAR/RESEARCH MICROBIOLOGIST/RESEARCH ECOLOGIST (RESEARCH ASSOCIATE) Professional Summary Fully credentialed LPN with experience providing compassionate care in a hospital environment. Experienced LPN licensed in AZ with strong clinical and people skills. Core Qualifications Wound care expertise Clinical training Wound cleaning/care ability Strong medical ethic Strong clinical judgment Advanced Cardiac Life Support (ACLS) certification CPR/BLS certified Drug administration trained Talent in obtaining/charting vital signs Problem resolution ability Enthusiastic caregiver Patient/family focused Practiced in sterilization techniques AED certification Abides by infection control standards Accomplished in colostomy care Patient positioning understanding Experience July 2012 to July 2015 Company Name City , State Research molecular/Research Microbiologist/Research Ecologist (Research Associate) Inspected, tested and measured materials, products and installations to spec. Analyzed and interpreted blueprints, data and manuals to determine precise specifications. Recommended corrective actions to minimize rate of product defects. Weighed raw data, reviewed parts history and organized results prior to quality analysis. Analyzed manufacturing data against functional design and expected quality results. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Implemented testing of highly available COTS applications in both Windows and Linux environments. Led cross-functional team evaluations of production metrics and test results. Documented, filed and maintained proper inspection records and quality assurance documents. Conducted material inspections of incoming aircraft. Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs Identified and analyzed public health data to develop relevant programs and policies. Drafted and revised reports, articles and background papers. Wrote CDC reports on effective prevention and intervention initiatives adopted by the agency. Conducted experiments to achieve research goals Created technical and research documents such as environmental impact reports. Analyzed the environmental conditions affecting plants and animals. Demonstrated individual and team laboratory tests. Developed effective working relations with groups, individuals, agencies and the public. Created data using wet lab molecular techniques. Designed and directed experiments using multiple wet lab molecular techniques. Directed several molecular cloning projects. July 2012 to April 2013 Company Name City , State Caregiver Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Maintained a clean, orderly and well-stocked environment. July 2009 to March 2012 Company Name City , State Department Manager Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that allmerchandising standards were maintained on a daily basis. April 2003 to June 2009 Company Name City , State Service Director Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Maintained a 95% customer service satisfaction rating. Organized work records and filed reports. Reviewed the work of 20 auto mechanics. Guided mechanics with decisions concerning repair and replacement of parts. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Served as mentor to junior team members. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Effectively controlled the release of proprietary and confidential information for general client lists. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Education 2015 Brown-Mackie College City , State , USA LPN Certificate 3.5 GPA Coursework in Nursing 2001 Phoenix College City , State , USA EMT-B Certificate 3.7 GPA Coursework in EMT-B Professional Affiliations Board Member Camp Verde Chamber of Commerce Personal Information My long-term goals involve growing with a company where I can continue to
learn, take on additional responsibilities, and contribute as much of value as I can. Certifications Licensed LPN EMT-B Publications HIPPA Diabetes Type 2 Skills Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking Computer Hand and power tools Community Service Habitat For Humanity Toys for TOTS Toy Collection | AGRICULTURE |
RESEARCH SCIENTIST Summary Highly motivated Research Scientist possessing proficiency in numerous disciplines of the biotechnology and in-vitro diagnostic ( IVD ) industry. Self starter •knowledgeable •analytical •decision maker •effective natural leader Adaptable, Analytical, Dedicated, Driven, Effective, Focused, Hardworking, Highly motivated, Innovative Meticulous, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Pragmatic, Proactive, Productive, Proficient, Skilled, Versatile Highlights EndNote, Softmax Pro, MS-Office Suite ( Excel, PowerPoint & Word ), C/C++, Windows & Mac OS. Accomplishments To Discover and Characterize Epigenetic Modifications of Chromatin That Can Affect Organismal Lifespan (2012) Carried out reverse genetic screen to identify mutations in Histone H3 & H4 that might affect yeast growth in varying nutrient conditions. Identified a histone acetyl transferase, SAS2 that modifies H3K14A under nutrient stress based on microarray analysis and protein expression studies using Western Blot analysis. Molecular Characterization of Root Nodule Associated Bacteria (2011) Successfully isolated root nodule associated bacteria from naturally grown legumes. Carried out molecular characterization through isolation of plasmid DNA & subsequent restriction enzyme analysis Mass Cultivation & Optimization of Biofuel Production by Using Microalgae (2011) Accomplished optimization of mass cultivation of microalgae. Successfully carried out pilot scale studies of biofuel extraction from the microalgae & HPLC studies on the fuel. Awarded 1st place for Paper presentation at BITS-Pilani, Dubai Annual Technical Conference-2010 Awarded 2nd place for Poster presentation at the Engineering Student Renewable Energy Competition-2011 Isolation & Characterization of Bacterial Strains for Bioremediation of Soil Contaminated with Oil Spills (2009) Successfully isolated bacterial strains from soil contaminated with oil spills. Achieved degradation of various hydrocarbon sources which was monitored using UV/Visible Spectroscopy. Awarded 1st place at the BITS-Pilani, Dubai Annual Technical Conference - 2009 SKILLS Interpersonal skills: Effective communicator, quick learner and adaptable. Effective leader Integral part of the organizing committee for events by Chimera Biotechnology Club - BITS Pilani Dubai Communication Key communication point to management for current project at Saladax Biomedical,Inc. Give presentations and lead team discussions on a regular basis as a Research Scientist at Saladax Biomedical, Inc. Experience Research Scientist Jun 2013 to Current Company Name － City , State Develop automated immunochemical based diagnostic assays (ELISA) for oncology drugs which enable patients to receive chemotherapy drugs in doses individualized to their personal needs. De facto leader for a project to troubleshoot an existing diagnostic assay to improve sensitivity and reproducibility as well as to accommodate a new dosing regimen for the same drug. Responsible for designing and carrying out experiments in a GLP/GMP environment as well as analyzing data and presenting it. Key communication point to the management. Responsible for writing regulatory reports. Currently a member of another team developing an assay for an oncology drug. Investigative Toxicology Intern Jun 2012 to Aug 2012 Company Name － City , State Gained expertise in preclinical drug development with emphasis on toxicology. Enhanced molecular biology laboratory skills in techniques such as RT-PCR, & ELISA. Using statistical analysis, successfully identified a gene signature from RT-PCR data for drug induced liver oxidative stress. Successfully carried out Assay Qualification and Validation for MesoScale Discovery Assay (ELISA). Enhanced communication skills through regular presentations in the organization. Research Assistant Aug 2010 to Jan 2011 Company Name － City Acquired substantial experience in R&D working on a project titled 'Isolation, Characterization & Cross Inoculation Studies of Rhizobia under Salinity Conditions'. Successfully isolated rhizobial species that survived up to a salinity of 40 dS/m, almost as high as sea water. Intern Jun 2009 to Jul 2009 Company Name － City Worked as part of a team in the Biochemistry, Immunology & Hematology departments. Successfully carried out statistical analysis of lipid profiles of patients and submitted a report on the same. Education Masters of Science , Biotechnology 5 2013 University of Pennsylvania GPA: GPA: 3.83/4.0 Biotechnology GPA: 3.83/4.0 Bachelor of Engineering (Honors) , Biotechnology Birla Institute of Technology & Science － City GPA: GPA: 9.62/10 Biotechnology GPA: 9.62/10 Publications Isolation and characterization of salt-tolerant rhizobia native to the desert soils of United Arab Emirates
Emirates Journal of Food and Agriculture (Plant Science), 2013. Vol 25, No 2 (2013): February
- Selected by Science Development Network for their highlights. Interests Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. Skills C, C++, communication skills, designing, ELISA, GLP, GMP, Mac OS, Excel, MS-Office Suite, PowerPoint, Windows, Word, OS, presenting, presentations, RT-PCR, statistical analysis, troubleshoot, Validation Additional Information Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. | AGRICULTURE |
LOGISTICS TECHNICIAN Professional Summary Driven, compassionate and all-round health care professional with over 5 year practical experience in different paced environment including supply chain management, pharmaceutical and research analysis. Accountable, motivated and responsible with a strong focus on dynamic health care delivery that works. Environmental Microbiology, Food Microbiology, Medical Microbiology, Molecular Biology, Immunology, Microbial physiology and Metabolism. Proven patience and self-discipline Confident public speaker Conflict resolution Personal and professional integrity Relationship and team building Government relations knowledge Cultural awareness and sensitivity Critical thinking proficiency Fund raising and major donor development Effectively influences others Hardworking Professional Summary Education and Training Experience Logistics Technician December 2009 to October 2013 Company Name － City , State Managed material management activities and systems involved in requirements determination, inventory control, and receipt, storage and issues of supplies and equipment Computed requirement, determined allowance, and researched and identified material requirements Performed inventories and ensured timely correction of discrepancies. Inspected and evaluated inventory management activities Developed methods and improved procedures for storing property Coordinated with maintenance activities on repairable component actions Planned and scheduled material storage and distribution activities. Acted as a subject matter expert to the commander on the operation of material management systems and operations Processed information retrievals using supply system databases Developed database retrieval scripts for material management support analysis Controlled and operated the Remote Processing Station (RPS) and remote terminal hardware under the Standard Base Supply System (SBSS). Customer Care/Public Relation March 2009 to October 2009 Company Name － City , State Actively involved in customer satisfaction services * Analyzed company activities and data to properly assess risk management and improve services. Led branch in customer services and insurance package sale. Laboratory/Research Assistant August 2006 to October 2006 Company Name Ibadan, Oyo state Conducted laboratory, screen house and field experiments; * Conducted sampling with guidance from Research Associate/Manager; * Maintained a sterile work environment in preparation for and during laboratory work; * Ensured proper organization of isolates in cold storage and work areas; * Conducted other assignment as assigned by supervisors. Carried out microbiology work involving sample preparation, organism isolations, isolate storage, media preparation; * Ensured proper sampling labeling, organization of work area; * Kept proper records and ensure proper data entry into field and laboratory books. Intern February 2006 to July 2006 Company Name － City Monitored production and system control in the organization Successfully carried out drug processing and packaging procedures Ensured quality assurance *and engaged in practical laboratory analysis of several company production to test for 100% NAFDAC compliance regulation Inspected Industrial Equipment Professional Experience Participated in different team projects. Education Public Health (Mental Health) , 2014 National University － City , State , United States Public Health (Mental Health) Study focused on Community and Public Health, Health and Human Services, Health
Service policy, Global Health, Environmental Health, Psychosocial epidemiology,
Epidemiology and Biostatistics. Bachelor of Science : Healthcare Management , 2013 Park University － City , State , United States Healthcare Management Study focused on principles of accounting, Economics, Financial management, Human resource management, principles of management, organizational behavior, Business law, principles of marketing, Legal issues of health care and Quantitative research methods. Associate of Arts : 2009 Air University － City , State , United States Logistics
Study focused on supply management, material storage and distribution, logistics automated systems, logistics maintenance system, and stock control Bachelor of Science : 2008 Ladoke Akintola University － State , Nigeria Applied Biology (Microbiology)
Study focused on Environmental pollution, Environmental Pollution, Certifications Microsoft certified Professional (MCP)
SQL 2000 Database Administrator
SAP Business Object
Business Intelligence 4.0 (in-view) Skills accounting, Business Intelligence 4.0, Business law, hardware, customer satisfaction, customer services, data entry, databases, Database, Economics, Financial management, Human resource, insurance, inventory management, inventory control, Legal, Logistics, marketing, Microsoft certified Professional, MCP, organizational, packaging, quality assurance, requirement, Research, risk management, SAP, scripts, SQL 2000, stock control, view | AGRICULTURE |
TELEPHONE INTERVIEWER Summary Organized, task oriented professional with experience in customer support. Background includes skilled active listener, strong customer service experience and ability to respond to the end-user in a business professional manner. I am highly effective in using technical domain knowledge. Self-starter committed to taking ownership and capable of completing assigned projects independently and in a team environment. Highlights Data Entry Data Serve Ibex 10 keying Microsoft Excel Microsoft Outlook Office Equipment Administrative Services Google Mail Accounts payable and receivable Customer Service Inbound and outbound calls PC and MAC OS Microsoft Word 1 Experience 04/2013 - Current Company Name Telephone Interviewer The National Agricultural Statistics Service (NASS) is the statistical and data collection arm of the U.S. Department of Agriculture (USDA). More than 300 official reports issued by NASS help maintain an orderly association among the output, supply and marketing sectors in agriculture. Performs telephone interviews for a wide variety surveys and censuses. Telephones respondents and explains the purpose of survey or census to gain cooperation. Obtains and records data on a survey instrument. Reviews information for completeness, edits and assist in the clerical processing of the collected information. Migrated thousands documents into ECM (Enterprise Content Management System) in an effort to sunset legacy Intranet Server into a SharePoint environment. This included reviewing & categorizing each document, applying metadata, and then, publishing the document for internal agency viewing. What is a SharePoint site. A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas. A SharePoint site is a tool for collaboration, just like a telephone is a tool for communication, or a meeting is a tool for decision making. A SharePoint site helps groups of people (whether work teams or social groups) share information and work together. For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules. Discuss ideas and review documents or proposals. Share information and keep in touch with other people. 05/2011 - 12/2012 Customer Service Representative Credit Control, LLC provides custom, performance-driven receivables management services to over 450 clients. Handled customer questions, complaints, and billing inquiries. Skilled in resolving customer issues with one call resolution, Proactively offered alternative solutions where appropriate with the objective of retaining customer's business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect/collect revenues and adjusts customer accounts. 10/2010 - 05/2011 Company Name Sales Executive is one of the world's leading media and entertainment companies. It serves 150 cities through 850 owned radio stations in the U.S., as well as more than 140 stations in globally. Securely acquired potential client information to establish new internet service. Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product, developments and discussed special promotions. Reviewed own sales performance, aimed to meet or exceed targets, plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery. 12/2008 - 11/2010 Company Name Stocking Associate Walmart is a global retailer of stores, online and through their mobile devices; servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately $473 billion. Walmart employs 2.2 million associates worldwide. Received material into the store, prepared it for the store shelves, checked deliveries for accuracy, verifying that quantities received matched bills of lading, purchase orders and other documents. Organized the stock room to ensure accurate labeling, logical placement, neat arrangement. Cleanliness, decreased store shrinkage by researching inventory discrepancies, and reporting suspicious activities to loss prevention specialists, maintained ongoing and proactive communication with key partners about new arrivals, order overages/shortages, and delivery delays. Education 2012 Gateway Institute of Technology High School Diploma St. Louis Community College Skills Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site | AGRICULTURE |
DIRECTOR OF MARKETING, COMMUNICATIONS AND IT Core Accomplishments Initiated a student leadership development program a student leadership development program resulting in graduates in position of decision-making responsibility . CAHS Student Leadership Apprentice Program Big Boom Business Planning Institute Host of "Outlook on Agriculture" Weekly Radio Show on KPVU 91.3FM and Sirius XM HBCU Channel 142 Experience 02/2013 to Current Director of Marketing, Communications and IT Company Name － City , State Develop strategies based on knowledge of policy, nature of market and trend projections to facilitate growth as well as aid in resiliency planning for the College which is a triad encompassing the Cooperative Extension Program, Cooperative Agricultural Research Center and Academics. Manage the College's internal and external communications systems in conjunction with university's public relations, press and marketing communications units in the public and private sector. Assess and translate materials into print, online and social media. Create systems and procedures that maintain and manage contact lists of associates and prospective associates; implement event registration procedures and develop systems to expand customer relations. Attend and actively participate in College Advisory Board meetings, committee meetings, conference calls and functions. Advise the office of the Dean on matters important to stakeholders relating to the College. Provide leadership in executing marketing communications, strategic planning and public relations activities for a staff of 8 employees. Program Specialist Company Name － City , State Community and Economic Development, Cooperative Extension Program, CAHS. Created and provide solutions as a consultant for clients in the area of technical assistance for sustainable business strategies. Developed creative and specialized curriculum that will effectively reach a target audience and provide impactful education that will improve their standard of living and satisfy stakeholders. Provided marketing expertise in e-media productions such as radio and television programs as well as social media solutions and other online publications. Supervised a staff of students providing them guidance through mentorship in marketing, customer service, business operations and professional development. 01/2003 to 01/2012 Web Developer Company Name Consulted with customers to perform needs analysis, determine project scope and define problem solutions that focus on increasing client revenue and ROI. Developed statements of work for project proposals to acquire new accounts. Designed various types of e-media including retail e-commerce sites, content management systems and web portals. Developed marketing content to include design layout, copy, graphic art and various electronic media productions. Monitored and analyzed results to optimize online marketing and enhance the customer experience with a focus on developing long term customer relationships Adjunct Faculty Computer Aided Drafting and Design. Design and implement quality training in the subject area of Computer Aided Design productively delivered to more than 350 students in classes of 15-20 cohorts per session. Develop innovative strategies to effectively present training materials while maintaining performance goals in terms of attendance and student engagement. Performed Interim Department Chairperson duties including management of a staff of 10 full and part-time instructors, preserved student retention goals and addressed various issues concerning student development and general classroom concerns. Education and Training 2015 LEAD21 Executive Leadership Program The University of Georgia 2008 Masters of Business Administration (MBA) : Marketing University of Phoenix Marketing 1998 Microsoft Certified Systems Engineer (MCSE), Software Applications Southern Methodist University 1994 Bachelor of Science : Mechanical Engineering, Computer-Aided Design Prairie View A&M University Mechanical Engineering, Computer-Aided Design Skills Adobe Creative Suite, Acrobat, After Effects, Dreamweaver, Photoshop, Premiere, AutoCAD, business operations, business strategies, Computer Aided Design, CAD, hardware, consultant, content, content management, creative design, clientele, client, clients, customer relations, customer service, database, Drafting, e-commerce, engineering design, Flash, focus, government, grant proposals, drawing, graphic art, graphic, InDesign, internet marketing, inventory, layout, Leadership, MAC OS, market and trend, marketing, marketing communications, materials, meetings, Access, Microsoft Certified Systems Engineer, MCSE, Excel, MS Office, office, Power Point, Publisher, Window, Word, needs analysis, networking, online marketing, Operating Systems, OS, organizational, press, processes, proposals, public relations, publications, quality, radio, Research, retail, search engine optimization, strategic, strategic planning, technical assistance, television, training materials, website, written Additional Information AWARDS AND RECOGNITION
2016 Gold Level Award for Print Publication
2016 Bronze Level Award for Electronic Audio Media Production
2014 ADDY Award for Advertising Creative Excellence
2013 Multi-media Storyteller Award*
2012 Distinguished Service Early Career Award
2011 Multi-media Storyteller Award
Conference Speaking Topics: *
Cyber-Media in the Digital Age*
Marketing Extension for the 21st Century*
Strategic Planning | AGRICULTURE |
CHIEF ADMINISTRATIVE OFFICER Executive Profile EXECUTIVE DIRECTOR Experienced, performance-driven executive with a record of providing leadership in strategic planning, program design and implementation, performance measurement and employee engagement. Action-driven senior management executive with 10+ years of measurable results - improving operations, building collaborative relationships, developing high performing staff and effectively managing budgets. Visionary leader and change-agent who consistently spends time with employees to encourage learning and promote continuous improvement that results in value-added customer service. Tactful and diplomatic representative who is respected for the ability to engage and develop strong working relationships with diverse constituencies. Executive with broad cross-functional leadership experience across all core business functions including strategy, human resources, finance, marketing, and technology. Effective communicator and relationship-builder who gathers and shares information effectively across all management, department, and discipline levels and fosters collaborative spirit, consistently achieving excellent results. Strategic Planning * Change Management * Performance Management Diversity & Inclusion * Employee Engagement * Training & Mentoring * Budget Planning Continuous Improvement * Team Building * Strategic Partnerships * Communication Customer Experience * Financial Management * Leadership * Facility Management Professional Experience Company Name September 2013 to Current Chief Administrative Officer City , State Serving as Chief of Staff, direct the overall strategic planning and implementation, policy development, organizational development, and resource allocation (fiscal, administrative, and staff) for the School of Information. Led effort to transition key finance and human resource functions to a shared services center. Initiated strategies to improve diversity of applicant pools for staff positions achieving a 15% increase in applications from under-represented minorities. Initiated organizational review and development of a five-year strategic human capital plan. Originated changes to annual goal setting process to facilitate coordination and collaboration among functional units and improve alignment of unit and individual staff goals with the school-wide goals. Oversaw build out and occupation of new facilities to accommodate growth in programs and services. Serve as member of American Library Association Accreditation Task Force. Company Name November 2012 to September 2013 Director of Strategy and Business Performance City , State Drive the use of performance metrics, process improvement and employee engagement for structural reform, innovation and better customer service. Overall responsibility for developing strategy, managing business performance, and facilitating both internal and external partnerships. Directed implementation of transformational change projects including department-wide inspection process improvement project. All projects delivered on schedule and within budget and scope. Developed the vision, strategies and standards for the department's Voice of the Customer program. Led performance measurement, employee engagement, process improvement and change management efforts with a focus on enabling innovation, reducing waste and improving customer service. Initiated creation of a recruitment and selection model to improve diversity of applicant pool and recruit talented people that fit the department's customer focused culture. Led implementation of Salesforce CRM to track and manage economic development relationships and activity. Company Name April 2012 to November 2012 Director City , State Set the strategic direction and led implementation of statewide service and process optimization efforts. Identified best practices and tools for assessing process improvement projects, eliminating waste and streamlining services. Hand-picked by Governor's Office to support Michigan's Good Government Center of Excellence. Led development of vision, strategies and standards for service and process optimization efforts. Managed reporting and resource support for more than 100 transformational change projects. Developed training program leading to 54 employees earning Lean Green Belt Certificates. Company Name September 2009 to November 2012 Business Resource & Technology Manager City , State Directed the development, implementation and ongoing delivery of business process improvement, performance measurement and technology initiatives. Envisioned and developed the strategy to drive performance measurement in each business unit. Facilitated process improvement, strategic planning and focus group events for multiple state agencies. Led strategic effort to reduce cost by integrating and modernizing IT systems. Initiated process improvements that resulted in $105,000 in annual savings. Company Name August 2004 to September 2009 General Manager City , State Plan, organize, and manage operations of the Upper Peninsula State Fair including administrative oversight for the operation of MDARD's Escanaba regional office. Provided leadership to gubernatorial appointed board in strategic planning and strategy implementation. Saved 15% on key services by negotiating several multi-year contracts with vendors. Created new products and services to drive a 20% increase in revenue. Recruit, hire and train more than 100 seasonal and temporary staff annually. Received the Community Foundation of Delta County Big Hitter Award for creating the Upper Peninsula State Fair Foundation to enable charitable giving opportunities. Company Name February 2002 to August 2004 Assistant Store Manager City , State Promoted to direct and lead the day-to-day management of all hardgoods sales departments. All departments achieved leadership in key performance metrics across entire retail channel. Full P & L responsibility for a division with more than $40 million in annual sales. Initiated a sales training program resulting in a 22% increase in sales per transaction. Conceived and led initiative to improve warehouse inventory location accuracy. Results included an increase in location accuracy rate from 55% to 95% and $500,000 decrease in inventory shrink losses. Redesigned seasonal merchandise planning and reporting process which Cabela's adopted as a best practice for al retail stores. Company Name June 2000 to February 2002 Department Manager City , State Hired to direct and lead a team of sales associates responsible for producing consistent positive sales performance through the day-to-day management of a specific department. Full P & L responsibility for a department with more than $6 million in annual sales. Received Cabela's Outstanding Leadership Award and Customer Service Excellence Award. Hired, trained and managed a customer-focused team of 32 staff; five staff promoted in 2 years. Selected by store manager to mentor and coach new and underperforming department managers; helped several managers improve their sales and customer service performance. Education Baker College Master of Business Administration : Finance City , State Finance Michigan State University Bachelor of Science : Fisheries and Wildlife City , State Fisheries and Wildlife Professional Affiliations Certifications
Lean Leadership, University of Michigan College of Engineering, 2014.
State of Michigan Certified Lean Process Improvement Consultant, 2009 Interests Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste of Chelsea Event Committee, Chelsea, MI, 2013 - 2015. Grand Knight, Saint Louis Guanella Council Knights of Columbus, Chelsea, MI, 2012-2014 & 2000-2002. President, Escanaba Area Catholic Board of Education, Escanaba, MI 2005 - 2008. Member, Board of Directors, YMCA of Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA of Delta County, Escanaba, MI, 2007 - 2008 Allocation Team Member, United Way of Delta County, Escanaba, MI, 2007-2008. Skills administrative, budget, business process improvement, change management, coach, contracts, Customer Service, delivery, direction, finance, focus, functional, goal setting, Government, human resource, innovation, inspection, inventory, Leadership, managing, mentor, Office, negotiating, optimization, organizational development, organizational, policy development, process improvement, producing, recruitment, reporting, retail, sales, sales training, Salesforce CRM, store manager, strategy, strategic, strategic planning, vision, reducing waste Additional Information Community Outreach & Volunteerism Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste of Chelsea Event Committee, Chelsea, MI, 2013 - 2015. Grand Knight, Saint Louis Guanella Council Knights of Columbus, Chelsea, MI, 2012-2014 & 2000-2002. President, Escanaba Area Catholic Board of Education, Escanaba, MI 2005 - 2008. Member, Board of Directors, YMCA of Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA of Delta County, Escanaba, MI, 2007 - 2008 Allocation Team Member, United Way of Delta County, Escanaba, MI, 2007-2008. | AGRICULTURE |
DETECTIVE Summary Law Enforcement professional with 24 years experience investigating insurance fraud, to include, health care provider/billing fraud, disability, workers' compensation and premium fraud, property & casualty fraud and staged automobile collisions. Knowledgeable in related crimes such as tax evasion, grand theft, identity theft, mail fraud, arson, and Medi-Cal/Medicare fraud. Intricately connected to the insurance industry and allied law enforcement agencies in the pursuit to combat fraud. Highlights Detective assigned to Health care/disability Fraud Program Member of the San Diego Medical Fraud Task Force Public speaking/outreach to insurance industry and law enforcement Awarded officer of the year 2011 by my peers 100% conviction rate Presenter for the CA District Attorney's Association, the Northern California Fraud Investigators Association and the Southern California Fraud Investigators Association Detailed report writing Team Leader/On-Site Supervisor when executing Search and Arrest warrants Experience Company Name City , State Detective 06/1995 to Current Assigned to CDI's health care and disability fraud program since October 2010. Obtained a conviction in the largest disability and long term care fraud case in the history of San Diego County. Investigate diverse and complex cases involving both single and multiple suspects. Work cases independently with little to no supervision. Extensive networking with allied law enforcement agencies, NICB, as well as, with special investigative units and claims managers of several insurance companies. Generate FD-1's from consumer complaints and competently evaluate the evidentiary merit and strength of each referral. Able to identify "red flags" and create appropriate case investigative plans. Write, obtain judicial approval for, and execute search and arrest warrants. Serve as both team leader and on-site supervisor when executing same. Gather and analyze evidence such as billing and medical records, claims records, payroll and personnel records, insurance policies, police reports and photographs, and consider appropriate criminal statutes for the case. Conduct interviews, interrogations and obtain confessions. Conduct skip tracing and locate witnesses using databases and field work. Maintain an excellent working relationship with the San Diego District Attorney's Office. Served as the first CDI detective assigned to the DA Premium Fraud task force and later assigned to the new Urban Grant task force. Testify in court, including grand jury cases and have testified as an expert witness on premium fraud. Conduct surveillance; both stationary and mobile. Firearms instructor for six years. Serve as field training officer and mentor to peers. Company Name City , State Senior Special Investigator 09/1990 to 06/1995 Investigated complex cases involving crimes of employer tax evasion, disability fraud, unemployment fraud, check forgery and related crimes. Wrote and served search warrants, conducted interviews/interrogations, submitted cases for successful criminal prosecution, testified in court, made arrests, was a defensive tactics instructor. Later assigned to the Professional Standards Unit and conducted background investigations on peace officer candidates, investigated crimes of embezzlement, forgery, sexual harassment, employee misconduct and threats to department employees. Company Name City , State Special Investigator 08/1989 to 09/1990 Investigated violations of the Penal Code and Business and Professions Code, issued citations, conducted undercover operations, gathered evidence, submitted cases for successful criminal complaints, testified in court. Proficiencies Writing FD-1's from consumer complaints Identifying "red flags" and evaluating fraud referrals Outreach, consumer and industry training Conduct interviews and interrogations Microsoft Office suite Use of database searches/methodologies Skip tracing and witness locating Obtaining judicial approval for Search and Arrest warrants Execute Search and Arrest Warrants Testify in court, to include, grand jury. Testified as expert witness Surveillance (stationary and mobile) Use of firearms Emergency Vehicle Operations Education Bachelor of Arts : Criminal Justice California State University, Fullerton , City , State , USA Law Enforcement courses CA Peace Officer Standards and Training (P.O.S.T.) Specialized Law Enforcement Advanced P.O.S.T. certificate. Courses include, but are not limited to, health care fraud, staged auto collisions, workers' compensation fraud, identity theft, interview and interrogation, arrest and control/defensive tactics, sexual harassment, cultural diversity and racial profiling, internal affairs investigations, advanced firearms, chain of custody evidence handling, search warrant procedures, communication and fire investigation, organized crime, emergency vehicle operation, first aid/CPR, building entry/mechanical breaching and more. | AGRICULTURE |
LEAD TEACHER Professional Summary Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development,
coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills. Core Qualifications Microsoft Office (Word, Outlook, Excel, PowerPoint, Leadership skills Publisher, Access) Time management skills Teaching Strategies GOLD: Creative Curriculum Verbal communication skills CDA-Infants & Toddlers Teaching skills Maryland Child Care Credential Certified Daycare Provider Classroom management Basic clerical knowledge Accomplishments Experience 01/2014 to 07/2015 Lead Teacher Company Name － City , State Consistently received positive feedback from parents. Solved severe child behavioral issues in positive and constructive ways. Managed classes of up to 9 students. Designed 200 weekly lesson plans focused on age and level-appropriate material. Administration Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. 01/2008 to 01/2014 Teacher Company Name － City Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms. Spearheaded Better Together Partnership Program. Spearheaded Bright Horizons Foundation. 06/2007 to 08/2007 Security and Property Clerk Company Name － City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. 06/2006 to 08/2006 Office Automation Clerk Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Education 2016 Masters of Education : Educational Leadership Concordia University － City , State Educational Leadership 2011 Bachelor of Arts : Sociology University of Maryland Eastern Shore Princess － City , State Sociology Skills arts, Basic, Child Care, clerical, conferences, edit, facsimile, faxing, filing, Goal Setting, instruction, Leadership skills, lesson plans, Lesson Planning, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, office machines, photocopiers, receptionist, scanners, scanning, spreadsheets, switch, take messages, teacher, Teaching, telephone, telephones, phone, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops | AGRICULTURE |
PROJECT(S) MANAGER Professional Overview A Medical Anthropologist who is driven by a fundamental interest in human health and welfare from a sociocultural perspective. Ms. Kazaryan is prepared to use her strong research and project management skills to develop, implement, evaluate, direct, and monitor public service projects for the protection and security of human subjects. Core Qualifications Project Management, Compliance, Monitoring and Evaluation, Quality Management and Assurance, Program Planning/Development/Implementation (Technical and Non-Technical), Report Writing and Presentation, & Public Speaking Qualitative/Quantitative Mixed Method Research/Analysis/Consultation, Ethnography, Interviews and Interactional Analysis, Literature Review and Content Analysis, Fieldwork, Health, Welfare, Culture, Society, Migration, & Diaspora Education Master of Science & Philosophy , Medical Anthropology 2015 University of Oxford - City , State , UK *Scholarship by the Luys Foundation of Armenia* Advisor: Elisabeth Hsu, University of Oxford, Medical Anthropology Professor and Fellow of Green Templeton College, Oxford Bachelor of Arts , Anthropology 2012 University of California, Berkeley - City , State , USA *Academic Honors in Anthropology, Distinction in General Scholarship* Advisor: Aihwa Ong, UC Berkeley Department of Anthropology Reader: Santoukht Mikaelian, UC Berkeley Department of Slavic Languages and Literatures Associate of Arts , Honors General Education 2010 Glendale Community College - City , State , USA *Academic and Dean's Honor Roll* Advisor: Michael Harnett, GCC Scholars Program Director Experience Project(s) Manager Jan 2015 to Current Company Name - City , State Within the first few weeks, produced the company Disaster Recovery/Business Continuity Plan in coordination with the Pharmacy Manager and the Pharmacist in Charge. Currently manage monitoring and evaluation activities within all pharmacy departments via [review of] internal audits. Ensure compliance with all applicable state and federal standards as outlined by the National Association of Boards of Pharmacy (NABP). Supervise the current Compliance Officer in order to accomplish Verified Internet Pharmacy Practice Sites (VIPPS) accreditation. Deal with all public relations matters. Goal is to create not only an ethical, compliant, and safe working environment, but also ensure the same integrity is represented in the healthcare services provided. Consultant Sep 2015 to Dec 2015 Company Name - City , State Provided methodological training directly to the Monitoring and Evaluation Department. This included lessons in ethnography, interactional analysis, content analysis, grounded theory, open ended interviews, and systematic review of research literature. Actively participated in a number of private consultations, public conferences, and key cooperation workshops with delegates from the World Health Organization (WHO), The World Trade Organization (WTO), The World Bank, The Food and Agriculture Organizations of the United Nations (FAO), and all Eurasian Economic Union (EEU) nation states and their respective ministries from the health and agriculture sectors. Compliance Officer Sep 2012 to Aug 2013 Company Name - City , State Designed a comprehensive policy and procedure company manual for employees, patients, and shareholders. Reviewed patient-pharmacist consultations, internal audits, and dealt with all compliance and ethics related issues. Accomplished accreditation by the Utilization Review Accreditation Commission (URAC) for the company. Built strategic pharmaceutical alliances resulting in signed contracts with major drug manufacturingcompanies to allow for the dispensing of new and/or limited distribution cancer treatments. Licensed the pharmacy in 24 U.S. states outside of the state of California. Collections Management Assistant Aug 2011 to Jun 2012 Company Name - City , State Served as right hand assistant to the Manager of the Collections Department at UC Berkeley's Museum of Anthropology. Supervised researchers, students, interns, and volunteers regularly as they worked with valuable and fragile artifacts, including human skeletal remains. Organized the collection inventory, conducted database entry for all Oceania artifacts, and reviewed system entries by working interns and volunteers. Recruitment Intern Sep 2010 to Jun 2011 Company Name - City , State Contributed to overall campus recruiting strategy, planned campus events, held public speaking events, assisted in publicizing upcoming events, consulted and maintained the confidentiality of student applicants, answered inquiries, collated reports, filed recruitment information, saved and transferred all documents and correspondence in a sound manner. Leadership Cultural Affairs Representative of Sweden (2015): Model United Nations, UN Armenia Mentoring Associate & Translator (2015): Luys Foundation Headquarters, Armenia Welfare Officer (2014-2015): Oxford University Student Union, University of Oxford Social Media Director (2012-2013): Human Health Project Vice-President (2011-2012): Armenian Students Association, UC Berkeley Vice-President (2009-2010): Scholars Program, Glendale Community College Volunteer (Annual/Temporary): Armenia Fund, St. Joseph Hospital Maternity Department, Los Feliz Small Animal Hospital Skills Microsoft Word, Excel, PowerPoint, Office, Outlook, R-Studio Time Management and Strategic Goal Setting Critical Thinking and Problem Solving Interviews, Participant Observation, Surveys, Questionnaires Sociocultural Perceptiveness, Public Speaking, and Recruiting Organized, Determined, Professional, Personable, and Adaptable Languages & Interests Armenian and English - Fluent Reading, Writing, and Speaking Research, Policy, Ethics, Global/Local Health, Bio/Ethnomedicine, Human Rights, Welfare, Culture, Society, Disability, Politics, Philosophy, Advocacy, Access Publications Kazaryan, A. (2015) "Mezabujutyun: The Medicinal Uses of Urine Among Armenians in Diaspora" University of Oxford Kazaryan, A. (2012) "Armenian Americans: Ethnic Invisibility and Double Consciousness in Diaspora" University of California, Berkeley Kazaryan, A. (2010) "Neolithic Çatalhöyük: The Origins of Culture" Glendale Community College, Bay Honors Research Consortium Professional References Elisabeth Hsu , Professor of Medical Anthropology at the University of Oxford: +44.1865.274624, [email protected] Avetis Minasyan , CEO and President at TNH Specialty Pharmacy: +1.818.988.1288, [email protected] Leslie Freund , Collections Manager at Phoebe A. Hearst Museum of Anthropology: +1.510.642.3682, [email protected] Aihwa Ong , Professor of Anthropology at UC Berkeley: +1.510.642.3392, [email protected] | AGRICULTURE |
EXTENSION METHODOLOGIST Profile Self-motivated, honest, competent, innovative and easily adapt to new ideas. The knowledge and experience I have evidently accumulated through my academics at various levels of my University education and practical arenas have made me a versatile, quickly trainable, innovative and result oriented person capable of working under minimum supervision but yielding good results. I can work with different groups of people of different back grounds but giving excellent results. Highlights Well acquainted with Microsoft word, Excel and PowerPoint together with other Internet and computer basics. I have knowledge of analyzing data using statistical package for social scientists (SPSS) software. Having worked on various researches, I have the knowledge and skills required in conducting researches. This includes skills in designing data capturing sheets, capturing data in the targeted field as well as analyzing such data leading the interpretation of the findings I also have excellent report witting skills Experience 03/2013 Company Name － City , State Extension Methodologist working for the government of the republic of Zambia (GRZ) in the ministry of Agriculture and livestock as an extension methodologist. The position which is the center for extension service coordination in the ministry of Agriculture and livestock under the department of Agriculture at district level. As extension methodologist I am involved in linking the governments extension officers to various stakeholders/organizations involved in Agriculture extension as a way of improving agricultural extension service provision in the district. Under extension methodologist, monitoring and evaluation for the department targeting supervision of the agricultural extension officers is conducted in a quest to improve service delivery to the farmers. While working in this position, the interaction with other organizations has further enhanced my skills of collaborating with partners as a way of improving the lives of the people. As an extension methodologist, I have participated actively in implementing agricultural projects run by some NGO's through the ministry of Agriculture e. g. Harvest plus in promoting vitamin A-rich orange maize in eastern province. 11/2012 - 01/2013 Company Name － City , State Research Assistant worked as research assistant at plan Zambia on staff work-force plan research. The scope of work that was conducted has now assisted the organization in identifying and rectifying the gaps in its work-force team in order to improve its efficiency. While undertaking the duties as research assistant, experience in handling of some statistical packages like SPSS was amassed 06/2012 - 11/2013 Company Name － City , State Policy and Research Analyst (intern) worked as an intern at agricultural consultative forum (ACF) under research and policy section. Working under this section, I was exposed to different agricultural organization and this created so much diverse views about Zambia's agricultural sector. With ACF I participated in analysis and evaluation of various agricultural policies in line with how they affect Zambian agricultural sector. This includes the manner in which farming input distribution is handled and how it can be made efficient, an activity which led to development of electronic voucher system of distributing farming inputs to the peasant farmers which is yet to be implemented by the Zambian government. The production of policy briefs had a significant impact in building my strong analytical skills which are always desirable by any institution as it leads to efficiency in operations. 01/2012 - 02/2013 Company Name － City , State Research Assistant Worked as an enumerator in the conservation farming phase 2 research survey organized by the conservation farming unity (CFU) in conjunction with the independent management consultancy services (IMCS) during the monitoring of the progress and impact of conservation farming in Zambia. In these surveys, I perfected my skills in conservation farming as I practically evaluated the skills of the local farmers in conservation farming. The interaction with rural small scale farmers helped in building my strong understanding of the challenges that are hindering our small scale farmers from increasing their production. 07/2010 - 04/2011 Company Name － City , State Principal Investigator Participated in the evaluation of acidulated rock phosphate as a source of phosphorous in broiler rations under the supervision of Dr. Daura at the university of Zambia. Under this program chickens were reared under feed formulated using rock phosphate and compared with those under commercial feed. Both the ones under commercial feed and those under rock phosphate their body weight gains and carcases were analyzed and compared statistically Education 2011 The Universty of Zambia － City , State , Zambia Bachelor's degree : Agriculture Bachelor of Agricultural sciences (Animal Science major) 2004 Samfya Secondary School － City , State , Zambia Bachelor of Agricultural sciences : General School Certificate Languages Excellent in both spoken and written English.
Fluent in Bemba and in Nyanja Personal Information Ernest Mwale Mupemo C/O Ministry of Agriculture and Livestock P. O. Box 560001 Petauke Skills COMPUTER LITERACY, E-mail, English, government, director, management consulting, Excel, PowerPoint, Microsoft word, policies, progress, research, SPSS, supervising, supervision, surveys, written | AGRICULTURE |
EXECUTIVE DIRECTOR Professional Summary An accomplished, skilled leader bringing 28 years of management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Proven success in Association Management, including all business skills necessary in leading a small business. Excellent communicator in both written and verbal form with successful track records acting as both a direct supervisor and as a liaison between staff and Association Board of Directors. Consistently meets or exceeds both short and long term corporate goals for growth. Proven leader in conference and meeting management including all aspects from meeting space and hotel negotiations, to speaker travel and networking, to attendee registration. Successful track record as a grant writer for projects for non-profit organizations. Skills Effective leader Consistently meet goals Project management Experienced in legislative processes Customer service-oriented Exceptional interpersonal communication Budget development Accounting software Long-term business planning and execution Negotiation Effective communication Staff training/development Executive presentation development Constant Contact Print advertising Public relations Special events planning Accomplished manager Public speaking talent Non-profit management Contract negotiations Excellent planner and coordinator Accurate and detailed Advanced MS Office Suite knowledge Conference planning Project planning Work History Executive Director , 07/2012 to 02/2015 Company Name – City , State Created new revenue streams through addition of two new fundraising events including a gala/dinner and 5K run . Exceeded company objectives in selling exhibitor booths and in attendance at the annual convention. Exhibitor booths increased from 2%-8% yearly through the drought years of 2006-2008 and similarly in economic downturn for horticulture in 2009-2012 while other industry tradeshows and conferences experienced declines nation wide. Prepared in-house databases to process conference and training session registration and annual conference registration. Largest number of attendees was 3,199 for annual conference; however, most annual conferences served 2,200 attendees. Managed projects for 36 volunteer Board of Director members, 6 committees and 5 regional chapters. Prepared and distributed payroll for staff of three direct reports. Complied annual recommendations for end of fiscal year budgets. Prepared meeting minutes and developed action lists for staff. Oversaw daily office operations for staff of three employees. Planned and conducted industry training meetings and Association Chapter meetings up to two per month, including handling all meeting details and registration processes. Negotiated prices and terms of sales for all meeting space, food and beverage purchases and hotel contracts. Launched new website in October 2014 to enhance on-line presence of Association. Networked and interacted with other professionals through the Nursery and Landscape Association Executives of North America to optimize industry connections. Prepared income statements and balance sheets and projected cash flow. Managed business finances, including paying vendors and suppliers for products services rendered. Directed planning, budgeting, vendor selection and quality assurance efforts. Represented the organization to customers, the public, government officials and other external sources. Developed legislative policy with Director of Public Affairs and managed implementation of policy. Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences. Wrote press materials and made presentations to media representatives. Attended 3-5 external trade shows each year to preserve company relations with distributors, customers and media personnel. Planned and organized seminars, meetings and annual planning retreats. Created messages, position statements and other corporate communications based on company's objectives. Created new revenue streams through grant writing with both the State of Georgia and the United States Department of Agriculture. Successful in adding over $250,000 in grant revenues for the Association. President, Owner , 06/1998 to 07/2012 Company Name – City , State Provided Association Management, meeting planning, conference planning and in-house registration processes for various associations including National Association of Pond Professionals, Georgia Green Industry Association, Georgia Turfgrass Association, Georgia Turfgrass Foundation Trust, Georgia Vegetation Management Association as well as providing only registration services to several other organizations. Responsible for all aspects of Association Management including staffing, budgets, AP/AR, public relations and public affairs, to include lobbying at both the state and national level. Executive Director , 08/1986 to 06/1998 Company Name – City , State Association management as outlined in GGIA position from 2012-2015. Statistician , 04/1983 to 06/1988 Company Name – City , State Managed state database of over 150,000 agricultural professionals. Prepared programming through Martin Marietta Data Services to select survey respondents for agricultural production services in Georgia that would ensure mathematically accurate survey results. Prepared quarterly Consumer Report Index that calculates pricing increases/decreases in consumer goods such as dairy products, meat products, etc. Education Bachelor of Science : Marketing Education with Business Electives , 1985 The University of Georgia - City , State Recipient of Ty Cobb Scholarship Graduated Magna Cum Laude President of the Distributive Education Clubs of America Associate of Science : Core Curriculum with Business Electives , 1982 Abraham Baldwin Agricultural College - City , State Recipient of George and Annie Sosebee Scholarship Served on newspaper staff First ABAC student inducted into Phi Theta Kappa National Honor Fraternity Hall of Fame Recipient of the ABAC Student of Distinction in Business Recipient of the ABAC Student of Distinction in English President of Phi Theta Kappa National Honor Fraternity | AGRICULTURE |
SENIOR FIELD APPLICATION SPECIALIST Summary Senior Field Application Specialist with extensive customer training experience for a large, international, biotech company. An expert on multiple In Vitro Diagnostic systems and microbial methodologies, all utilized by laboratories in the pursuit of, food science, environmental testing, pharmaceutical development, pharmaceutical research, veterinary care, blood banking, clinical research and clinical diagnostics. Education and Training 2007 Bachelor of Science : Metropolitan State University of Denver - Microbiology and Molecular Biology City , State , USA Microbiology and Molecular Biology Experience Senior Field Application Specialist 06/2014 － 06/2016 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for bio health care customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. Field Application Specialist 01/2008 － 06/2014 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for industrial micro customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. 2013 Field Application Specialist of the Year. 2008 Field Application Specialist of the Year. National Trainer VITEK Mass Spectrometer MALDI-TOF. Validated TEMPO for the USDA MDP program. Developed and implemented new training materials and guidelines. Lead trainer of the Diversilab DNA strain typing System, and lead molecular support. Designed Biomerieux training and certification for the Food Emergency Response Network. Lab Technician 01/2007 － 12/2007 Company Name City , State Hired to work on a Federal funded program testing produce for human pathogens. Utilized several in vitro diagnostic systems, DNA Extraction and Amplification, and minimal Chemistry GC/MS. Teaching Assistant/ Research Assistant 01/2005 － 01/2007 Company Name City , State Cell and Molecular Teaching and Research Assistant. Responsible for materials used in lectures and practical work. Led lectures, graded papers. Assisted in Cell and Molecular Research. Skills banking, Chemistry, customer support, DNA, GC, government, marketing, materials, Network, reporting, Research, sales, Teaching, Trainer, training materials, troubleshooting, typing, validation | AGRICULTURE |
LEAD SENIOR SAP AUDITOR Career Focus Insightful, results-driven IT professional and CISSP with 6 years of risk assurance advisory experience in information technology security. Notable success directing a broad range of IT security assessments and corporate initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support. Certificates & Awards Certified Public Accountant (CPA) Certified Information System Security Professional (CISSP) Certificate of Cloud Security Knowledge (CCSK) Certified Internal Audit (CIA) Certified Information System Auditor (CISA) Industry Proficiency certified in Oil & Gas and Public Sector at Deloitte Earned Applause awards 5 times for Excellent Engagement Performance at Deloitte Professional Experience Lead Senior SAP Auditor February 2014 to Current Company Name - City , State Evaluated the effectiveness of corporate security policies and
influence best practice change by utilizing root cause analysis of audit
results across multiple units Developed and maintained
standardized audit programs to assess the policies and procedures governing
corporate security, email and Internet usage, access control, and incident
response Planned, supervised and coached IT auditors assigned on audits; develop
and managed security awareness and training initiatives to promote the success
of company-wide IT compliance Developed and
enhanced the corporate information security management framework based on COBIT Prepared and delivered recommendations enforcing
cyber security best practices alongside executive management including CIO and
CFO; presented security concepts, technologies, and risk mitigations to the
business groups
Identified on-board/off-board gap impacting Access Management, resolved
by updating organizational procedure shortfalls
Advised the development and
implementation of Business Continuity and Disaster Recovery (BCP&DRP) Plans
for 2 corporate R&D, 4 manufacture, and 1 commercial site Recruited and led 3 security
contractors build the risk assessment team charged with analyzing critical
infrastructure, developing reports to
document system vulnerabilities, and recommending appropriate solutions Managed and executed a proactive continuous risk
assessment process focusing on emerging risk throughout the corporation
Collaborated with external auditors to conduct in-depth
compliance audits and penetration testing, presenting results to senior Led internal audit exit meetings to discuss findings and management
action plans, and planned and executed follow-up testing to ensure action plans
were properly Demonstrated autonomous decision making and critical thinking skills in
performing analytical procedures, ensuring the effectiveness of the scope of
the engagement Senior SAP Security and Control Consultant September 2010 to January 2014 Company Name - City , State Conducted system security assessments based on NIST 800-53 for a public sector Generated security documentation, including: security assessment reports; system security plans; contingency plans; and disaster recovery plans Provided security support and evaluation to development teams in order to integrate information assurance/security throughout the System Life Cycle Development of major and minor application releases Configured and installed of GRC at various clients and ensured that segregation of duties (SOD) policies are successfully highlighted or mitigated, customized the ruleset at action and permission level for SOD violations Utilized Suite GRC 5.3 to perform SOD analysis within the Risk Analysis Remediation module (RAR), created and provisioned Super User Privilege Management (SPM) roles & user ID's through the SPM module and created user access requests in the Compliant User Provisioning (CUP) module Designed and created SAP roles including parent/derived composite and single security roles, security processes and user assignment workflows, and custom security restrictions; investigated and resolved SAP security issues through creation and changes to security roles Leveraged SAP's profile generator and authorization management tool to address security defects during a project's testing cycles, scope change requests and production support Consulted with key project and client stakeholders to solicit into the business and IT process control design Led control validation workshops with client team members Managed integration activities across related project teams and driving cross-team issue; coordinated with project team leads (functional and technical) and SAP security team members to resolve issues timely Led an internal team to develop the Enterprise Value Delivery methodology and templates for the SAP implementation engagements; developed training programs on firm technology project standards and delivered the training to ~200 professionals Audit Intern January 2010 to August 2010 Company Name - City , State Assessed the accessibility for 2 University of Texas websites accessed by 30,000+ users; developed the test scripts recurrently used by other engagements Worked closely with the department head to deploy an automated audit tool that led to streamlined processes Provided training sessions to 7 summer interns about the Audit Process IT Audit Intern January 2009 to August 2009 Company Name - City , State Worked with Team Manager to consolidate 3 excel reports into one dashboard to monitor the 10-student team productivity to better manage multiple audit engagements Promoted to the lead of 10 interns and assisted the director to manage the project status Education Master : Accounting (GPA 3.7) , 2009 McCombs School of Business; University of Texas at Austin; Austin, TX B.S : Accounting (GPA 4.0) , 2008 Jinan University; Guangzhou, China System Experience Enterprise Resource Planning (ERP) Business Solution - SAP GRC 10.1, SAP ECC 6.0, SRM 7.0, EWM 9.1, Sourcing 7.0, Solution Manager 7.01, BW 7.01, BPC 10.0, PI 7.3, Model N 5.6 Quality Software - HP Quality Center, Service Desk, IT Remedy, ServiceNow Platform Data Analysis - MS Excel, MS Access, QlikView Hobbies and Interest A serious cyclist and obstacle racer with a competitive mindset A world traveler and have been to 25 countries in 2 years Passionate about house improvement projects | AGRICULTURE |
RESEARCH ASSOCIATE Summary 15+ years of research experience in agricultural research 5 years of extension experience as a agronomic resource professional PhD in Soil Science and Crop physiology (minor) Strong experience in conducting and managing research trials of various crops Strong experience in various crop production systems Strong multidisciplinary background: customer support to field research Strong experience in GIS web application Development using HTML5, JavaScript, CSS3 ,PHP Strong Experience in - water and nutrient management, drought stress Instruments - Licor 6400, CIRAS3, Campbell Scientific, GC, HPLC, Wireless irrigation Strong skills in the areas : Statistical design and data analysis, Agricultural extension Highlights x x x x x Accomplishments Experience Research Associate January 2015 to Current Company Name Managing sustainable horticultural crop production through environment control Hydroponics tomato production under controlled environment of light, water and nutrients Identification and characterization of drought and nutrient stress resistance varieties University of Kentucky 2010 July - 2014 Dec Production environments: field crops, nursery, green house, high tunnels, plasticulture vegetables Conducted field trials on irrigation and nutrient management, nitrogen cycling Developed physiological models on water use for irrigation scheduling for nursery crops Strong background on growth, development and phenology of various crops Multistate USDA project in collaboration with industry on sustainable nursery practices Presented results at grower meetings, national and international scientific meetings Developed programs for automation of irrigation volume, timing and frequency Working knowledge in drip, sprinkler irrigation systems, compost spreaders, mulchers, bed formers, chop gates Worked closely with growers and industry in obtaining first-hand information about their field Prepared successful grant proposals, technical reports, popular articles and peer reviewed papers Research Assistant Plant and Soil Sciences Dept., Univ. of Kentucky, 2006 Aug - 2010 May Field investigations of spatial variability on soil water storage and nitrogen status in corn and winter wheat in a no-till farmer's field Used soil water sensing capacitance probe, crop growth sensors; Green Seeker, Hydro-N sensor and Spectro radiometer to assess spatial variability at field scale Practical knowledge of field equipment: fertilizer applicators, cultivators, tractors, combines. Agricultural Officer July January 2004 to February 2006 Company Name Acted as a technical consultant for effective knowledge translation and transfer of technology. Worked on agronomic practices for field crops and fruits, vegetables and trees. Solved site specific soil, nutrient, pest and disease problems in the field. Junior Research Fellow Dec January 2000 to December 2002 Company Name Senior Research Fellow Kerala State Land Use Board, Govt. of Kerala 2003 April -2003 Oct. Identified farming systems suitable for different agro-ecological zones of Kerala state, India. Development of Site Specific Nutrient Management strategies for farm models of Kerala. Investigated rice response to nitrogen fertilization in farmer's fields. Used simulation models to transfer nitrogen fertilizer recommendations for rice tracts across soil and climatic barriers. Research Assistant Nov January 2000 to May 2000 Company Name Developed sustainable technologies to retain soil, moisture and vegetation in eroded regions using Coir Geo textiles. Identified different types of coir geo textiles for conserving soil and water under varying slopes. Education PhD : Soil Science and Crop physiology , 2010 University of Kentucky － City Soil Science and Crop physiology MS : Soil Science and Agricultural Chemistry , 2002 Tamil Nadu Agricultural University India Soil Science and Agricultural Chemistry 2000 Kerala Agricultural University India PhD dissertation: Soil water and crop growth processes in a farmer's field
*MS theses: Modeling rice response for agro-technology transfer Publications Nambuthiri, S., A. Fulcher, R. Geneve. 2014. Micro-irrigation Systems for Pot-in-Pot Ornamental Nursery Production. In: M. Goyal (Ed), Micro-irrigation management in trees and vines. CRC Press. Coolong, T., S. Nambuthiri, R. Warner. 2014. Tensiometer Based Automated Irrigation For Tomato under Plasticulture. In: M. Goyal (Ed.), Micro-irrigation management in trees and vines. CRC Press. Ethan, H., S. Nambuthiri, A. Fulcher, R. Geneve. 2014. Comparing Substrate Moisture-Based Daily Water Use and On Demand Irrigation Regimes for Oakleaf Hydrangea Grown in Two Container Sizes. Scientia Horticulturae 179: 132-139 Nambuthiri, S., D. Ingram. 2014. Sustainable Ground Cover Production for More Sustainable Kentucky Landscapes. HortTech (24) 1. Nambuthiri, S., A. Fulcher, A. Koeser, R. Geneve, G. Niu. 2015. Moving toward sustainability with alternative containers for greenhouse and nursery crop production: A review and research update. HortTechnology 25:8-16. Nambuthiri, S., G. Niu, G. Bi, T. Fernandez, R. Geneve. 2015. Substrate Temperature in plastic and alternative nursery containers. HortTechnology. 25(1):50-56 Geneve, R., S. Nambuthiri, A. Fulcher and E. Hagen. 2014. Irrigation Application Efficiency Calculation of Sprinkler Irrigated Container Plants Grown under Sensor based Irrigation Scheduling. Acta Horticulturae Skills automation, consultant, Dec, fertilizer, grant proposals, irrigation, Managing, meetings, Modeling, Oct, PhD, processes, Research, scheduling, scientific, simulation, translation, articles | AGRICULTURE |
FINANCIAL SALES CONSULTANT Professional Summary Articulate Project Manager driven to succeed. Strategic planning and client relationship management expert. Core Qualifications Written Communications, Media Relation, Planning, Secondary Research, Promoting, Marketing, Public Relation, Event Coordination , Typing (70wpm), Campaign Management,Press Kit Construction, Copy Editing, New Media, NMLS certified Interests Phi Beta Sigma Fraternity, Inc. Alpha Chapter, Social Chair and Fundraising Co-Chair;Youth Activism Leader; NCCJ Lead for Diversity Counselor, Landlord over rental properties Skills Team mediation, Budget Management, Delegation expert with a focus on results and team growth Additional Information Experience Financial Sales Consultant , 10/2013 － Current Company Name － City , State Conducted analysis to address customer service score issue which led to an overall increase of Gallup score from a 4.2 to 4.93 in 3 months .Responsible for basic bank operations such as teller transactions as well as the opening of new accounts in order to hit regional goals Monitored multiple databases to keep track of product usage amongst all new clients which led to team awareness and knowledge of what products were not used by clients Gained the title of Strategic Promotional Captain, due to the creation of stellar promotional campaigns that allowed the branch to see higher numbers of accounts opened as compared to the last year Responsible and successful at opening atleast 20 accounts, 4 booked credit cards and 3 qualified investment leads on a monthly basis Developed relationships with clients that were successful enough to have them take part in our PNC Investment sector, which resulted in 1.25 million dollars of new investable funds Passed NMLS licensing test which allows a person to broker loans and mortgages as needed by clients Organized and executed a successful branch outreach event which garnered 72 new accounts over a holiday weekend Co-Owner/Financial Liaison , 04/2011 － Current Company Name － City , State • Responsible for contacting investors and presenting farm production reports • Develop and maintain organization system for average quarterly production growth • Manage financial records pertaining to accounts receivable and accounts payables • Successfully led key projects which resulted in the garnering of new business partners • Responsible for a yearly week long visit of the property to best understand the state of the farm, employees, and any new needs that may have occurred • Developed sustainability action plan to insure the longevity of the business's relationship with it's clients, employees, and immediate community; this plan included weekly health screenings of employees as well as daily meetings with ground staffs to further the awareness of the ebola outbreak Management Trainee/Office Manager , 02/2011 － 07/2012 Company Name － City , State Prior to my employment the office had gone 9 months without receiving a satisfactory customer service score, but since being employed the office has seen a 7 month streak of above satisfactory customer service scores. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies in record keeping Personally responsible for increasing average price per rental from $27.04 to $29.32. Personally responsible for increasing revenue per car from $769.32 in 2011 to $910.32 in 2012 upon 5 month review Managed a small car prep team and led my region in car cleanliness and customer approval score Responsible for educating renters on car safety and the importance of limiting financial risk by showing them the importance and benefits of Enterprise coverage Led weekly regional conference calls in which goals, promotions, Night Auditor , 09/2009 － 07/2009 Company Name － City , State • Corrected and organized the total daily revenue for the Hotel Rouge which on average exceeded $25,000 in revenue • Performed all nightly maintenance and hospitality functions for hotel patrons, with services including but not limited to room service, special room set ups, and valet services • Setup daily morning refreshment area for all guests which included a continental breakfast and mimosas • Developed a Lincoln towncar team which had routine pickup and drop offs for the hotel guests, thus limiting wait times and improving customer service Auditor (Intern) , 06/2009 － 08/2009 Company Name － City , State Reviewed and audited budgets for over 70 public schools in the as a representative auditor for the state of N.J.; these budgets included the purchasing of refrigerators, textbooks, school supplies, health and fitness posters, fitness gear for students, heating and cooling systems and normal monthly safety needs Approved and ensured the workplace conditions of student used facilities based upon state guidelines Recorded and reported all schools who failed the state standard for budget compliance agreement and was allowed to shut down school summer programs as seen fit Developed action plans and goal set for all schools who failed according to State guidelines; these action plans included repair dates and proper repair materials, documented proof of purchase for all items used to pass inspection and program licensing renewals Education 2009 Howard University － City , State , USA BBA Marketing Professional Affiliations | AGRICULTURE |
WATER RESOURCES SPECIALIST II Summary Well organized Water Resources Specialist II offering four and a half years of experience in permit writing, land use planning, and development review. Serves as Natural Resources Department lead to assist Lummi Planning and Public Works in obtaining and complying with federal permits for all large development projects on the Lummi Indian Reservation. Experienced in multiple project management, including coordination with contractors, consultants, project managers, project engineers, and agency representatives. Assists community members and applicants in understanding Tribal Codes of Laws and development requirements, including documentation and issuance of stop work orders for land use and permit violations. Conducts site visits and performs assisted wetland delineations in support of development proposals and permit review. Highlights Use of Microsoft Access for permit tracking and documentation Ability to use geographical positioning systems (GPS) in support of field investigations Use of Geographic Information Systems (GIS) to document and present findings Knowledge of Microsoft PowerPoint presentation software Skilled in project management, record keeping, and documentation Ability to work with multiple agencies and other professionals on projects Ability to interact and communicate effectively with the public Highly organized and detail oriented Accomplishments Permit writer and storm water compliance officer for a busy natural resources department, consulting on and developing 100 permits per year while supervising a water quality monitoring program and managing 7-10 storm water projects. Experience Water Resources Specialist II January 2012 to Current Company Name - City , State Review, conduct site visits, consult, develop permit conditions, and maintain records for all Land Use Applications received by the Lummi Planning and Public Works Department. Includes coordination and support of the wetland inventory update program and evaluation of development proposals for impacts to wetlands and other sensitive natural resources. Ensure all federally permitted development projects comply with permit conditions. Includes Storm Water Pollution Plan review and approval, attendance of regular project meetings, coordination with contractors, project managers, project engineers, other agencies, and project file maintenance and documentation. Supervision of surface, marine and ground water monitoring program and associated Water Resources Specialist. Development of project capacity with changing program goals and needs of the department and community. Includes support of field work and operation of a boat for water quality samples collected at marine sample sites. Demonstrated ability to write reports that accurately reflect field conditions and have proven to organize time effectively and meet task objectives in a timely manner. Water Resources Technician III February 2007 to January 2012 Company Name - City , State Coordinated and implemented the surface, marine and groundwater quality monitoring program for the Reservation. Conducted data entry and quality assurance and quality control to ensure collection of high quality usable data. Assisted database programmer with database development for permit and water quality programs. Maintained sampling equipment, ordered supplies and communicated with vendors. North Puget Sound Gypsy Moth Supervisor May 2005 to November 2006 Company Name - City , State Advertised, recruited, hired, trained and supervised six technicians as trappers for the Washington State Gypsy Moth Program. Conducted meetings and attended meetings at the State office in Olympia. Performed planning and quality assurance/quality control activities requiring long hours and travel. Provided coaching and mentoring of technicians as needed. Architectural Control Assistant March 2006 to June 2006 Company Name - City , State Performed building plan submittal, review, and record keeping. Served community members with questions on permit applications. Assisted with preparing agendas for meetings, conducting meetings and documenting meeting minutes. Coordinated and assisted with the Tree Subcommittee site visits. Education Bachelor of Science : Environmental Science and Geology , 2004 Western Washington University - City , State Conducted field studies to determine water quality health of streams, authored many written works, such as lab reports, policy memos, research papers, and co-wrote an Environmental Impact Statement. Prepared classroom presentations. Associate of Science : Freshwater Ecology , 2002 Whatcom Community College - City , State Focus on freshwater ecology of streams and identification of macroinvertebrate assemblages. Skills A tenacious, courteous, diplomatic, and professional self motivated individual who requires minimal supervision. | AGRICULTURE |
BUDGET ANALYST SERIES 0560 Summary Accounting Skills Knowledge of automate financial/accounting systems in order to manage fiscal date and ensure system performance. Knowledge of system analysis techniques and procedures. Ability to interpret accounting related rulings, regulations, directives and bulletins to develop sound conclusions, recommendations and applications to specific inquires and situations. Flexible Budget Analyst who adapts seamlessly to constantly evolving accounting processes and technologies. Ability to communicate verbally and in writing in order to develop and deliver presentations, briefings and/ or training sessions. Highlights Budget analysis Cost Benefit Analysis (CBAs) Accurate forecasting Financial reporting expert Calm under pressure Sound judgment Staff training Self-motivated professional Experience Budget Analyst Series 0560 Jul 2007 to Current Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 11/12 Subject Matter expert, researching, developing and executing the Franchise Fund budget in excess of 28.6 million dollars. Give sound conclusion when developing and executing yearly business plan by, conducting research, assembling and analyzing facts to set customer rates and providing cost for expenditures. Provide monthly budget briefings to department heads on monthly expenditures, workload counts and make recommendations for any changes or adjustment. Handle complex issues on unknown budget requirements, providing in-depth evaluations and provide executive leadership team assistance in making sound business decisions. Manage the following accounts. Payroll, staffing supplies, equipment, travel. rent and communications, depreciation and contractual services for current fiscal year and out-years. Subject matter expert in managing fund control points and obligating funds as needed to meet budgetary requirements, in accordance with franchise funds and government-wide fiscal dept collection, procedures, standards, regulations and policies. Process all financial documents in the Integrated Funds Distribution Control Point (IFCAP) system. Review, analyze and reconcile fund expenditures with in control points on a regular basis, to ensure proper use of funds in other areas. Ensure overall expenditures never exceed overall budget authority causing an anti-deficiency. Compile, analyze and prepare monthly, quarterly and annual budget reports by using eh the Financial Management System (FMS). For the executive leadership team, perform studies to provide analysis and evidence of trend estimates for long and short range budgetary and other financial planning and training. Prepare yearly service level agreements for services provided to other agencies and ensure appropriate billing for monthly invoices. Process the Revenue, General Ledger, Cumulative and Recurring Stats reports monthly. Serve as the Contractor Officer Representative (COR) ensuring compliance with federal procurement laws, regulations and policies. Oversee, review and process procurement request. Provide market research, Performance Work Statement (PWS), Statement of Work (SOW) and approve IT acquisition requests. Upload all required documents into the Virtual Office of Acquisition (VOA) system. Work with assigned contracting specialist to revise, gather and provide additional documents and information until package is actionable. Communicate with different departments on a monthly basis with various GS levels, to certify the accuracy or inform them of the monthly contract invoices. Prepared bulletins, circulars and delegations to provide instructions and guidance on procedural policies. July 2007-August 2013 Serve as the Public Affairs Officer on department-wide issues. Serve as the Continuity of Operations Planning Coordinator (COOP), developing and updating the plan in accordance with current department objectives. Team Lead on the Personal Identity Verification (PIV) system. Provide floor access to incoming employees, contractor and visitors. Purchase supplies and equipment. Reconcile monthly visa statement. GSA Liaison updating space as needed, report tenant issues and work with a team on move projects. Build professional relationships with stakeholders, Veterans Benefits Administration (VBA), Veterans Health Administration (VHA). Served as backup HR Liaison. (2007-2013) Serves as the timekeeping backup. Supervisor: Curtis Savstrom (612)970-5362 Debt Management Specialist Series: 0501 Sep 2002 to Jul 2007 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 7/9 Provided Debt Management services related to Veterinary Services (VS) and miscellaneous accounts. Worked with the Foundation Financial Information System (FFIS), managing accounts by using different tables within the system to ensure payments were posted correctly and waived any necessary penalties or interest. Researched and modified any misapplied payments. Utilized the User Fee Systems (UFS), entering data on new customers and putting accounts on hold. Pulled reports in BRIO/National Finance Warehouse (FDW), to compile a weekly collection report and to research misapplied checks. Utilized the Investigative Enforcement System (IES) tracking system to review accounts and post payments. Analyzed financial statements measuring strengths and weaknesses of potential accounts, evaluated degree of risk in marginal situations. Initiated all referrals to collection agencies, resolved disputes, errors, and inquiries related to referrals. Provided and reviewed financial disclosures to customers regarding outstanding delinquencies. Reviewed and analyzed reports insuring problems, disputes, and errors discovered were corrected and follow up on those not corrected or paid. Organized training materials and participated in projects and activities to determine better methods and tools for performing Debt Management activities. Contacted customers defining account discrepancies, payment plans, and review of Civil Penalty legal dockets. Communicated with the IES team via email and telephone. Supervisor: David Santelman (612) 336-3271 Budget Analyst Series 0560 Sep 1994 to Sep 2002 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 9 Assisted in the formulation of budget requirements for an annual budget in excess of 1.9 million dollars. Constructed quarterly estimates of allotment requirements. Prepared execution and midyear review of budget, to analyze additional funding needs or identify excess funds. Analyzed status of funds to ensure all obligations were up to date, to ensure funds were obligated timely. Processed all financial documents into the database commitment accounting system (DCAS), for obligations into Stanfins. Received and reconciled obligation reports from Stanfins for all accounts. Certified fund availability on miscellaneous financial documents such as DD1610, SF1164, SF1034. Interpreted guidance from higher headquarters, disseminated guidance and direction to staff heads and coordinated installations. Reviewed all financial documents for accuracy of fiscal code, element resource and accounting processing codes (APC). Verified all financial documents in a timely manner, returning any undisbursed funds to the appropriate program. Reprogrammed excess funds as necessary to maximize expenditures. Established policy and guidelines for year end procedures ensuring all funding demands were achieved. Retained funds as necessary using miscellaneous obligation document form DD2406, and allocated expenditures forthcoming. Initiated, prepared and processed military Interdepartmental Purchase Request. Prepared, processed and approved all contracts. Supervised one full time employee. Was the Agency Program Director of Government credit card program. Issued cards, monitored accounts, and closed accounts as necessary. Utilized various regulations, such as Army Recruiting, Dept of the Army, and Department of Defense for Finance and Accounting. Conducted person to person briefings to incoming soldiers. Conducted weekly briefings to the Commander and six Company Commanders on delinquent card holders. Lead presentations to the higher Headquarters General Officer on status of funds, civilian training, and delinquent government visa accounts. Supervisor: Major Jeffrey Glynn Budget Technician Series 0503 Nov 1992 to Nov 1994 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 5 Maintained document control logs, to comply with requirements of the Department of the Army regulations for a three state area. Prepared automated transmittal letters on a weekly basis for travel orders and account payable items. Prepared travel orders (DD1610) and Transportation requests in a timely manner to provide field personnel necessary documentation prior to travel. Posted Commitments to DCAS. Reviewed non-stock fund orders, and payables listing within three days of receipt. Processed voucher payments, within seven days of receipt to ensure prompt payments to vendors, in compliance with the Prompt Payment Act. Assured bus tickets for applicants were processed and files reconciled in a timely manner. Assisted Budget and Accounting Technician in annual planning and development of operating budget. Reconciled and prepared all invoices for payment of Blanket Purchase Agreements. Maintained MARKS Filing System in accordance with AR 25-20. Typed correspondence as required. Supervisor: Constance Weis Affiliations 2015-2016 Federal Outreach Leadership Development (FOLD) Program Skills (Microsoft Office) Word/Outlook/ Excel/Power Point Education High School Diploma 1983 Southeast High School － City , State , USA Awards Performance awards: 2008/2009/2010/2011/2012/2013/2014/2015 Time off award: 2004 (8 hours), 2005 (2 hours) Spot award: 2005 End of year award: 2005 Cash awards for Superior Service: March/October 1995 Cash awards for Superior Service: 1996/1997/1998/1999/2000/2001 Selected as Civilian of the Year for Fiscal Year 1997 Department of Army Commendations: 1993/1994/June and December 1996 Training GSA National Safety Council Defensive Driving Course. (2016) Contracting Officer Representative with a Mission Focus (2016) On-lline Training for Contracting Officer's Representative (2016) FAC-COR Lever II Course (2013) Contracting Officer's Representative Course (2011) CON 120: Appropriations Law (2010) Improved Statement of Work (2009) Contracting Overview (2009) Overview of Acquisition Ethics (2009) Contracting Officer Representative with a Mission Focus (2009) Market Research (2009) CON 110: Mission Focused Contracting (2008) Simplified Acquisition Procedures (2008) Dunn and Bradstreet (2003) Seven Habits of Highly Effective People (2006) Management Development (2000) Supervisor Correspondence (2000) Human Resource Correspondence (2000) Leadership Education and Development (1997) Develop and Administer Budget (1995) Budget Execution (1995) Basic financial Budgeting (1995) | AGRICULTURE |
POST-DOCTORAL RESEARCH FELLOW Professional Overview Biophysicist/Biochemist
Expert level, research scientist and lecturer, with 16 years of experience, including 7 years teaching at the university level. Published over 20 journal articles and 30 conference proceedings. Successfully developed over 60 prototypes, 7 patents, 5 grants and performed over 25 international journal reviews, thus far. Award - winning expertise in team leadership with over 20 awards and honors for research in biochemistry, physical-biochemistry, molecular biophysics, protein and peptide chemistry, as well as performing innovative metabolic engineering, enzymology, microbiology, and molecular biology research globally. Core Qualifications Protein/Peptide Chemistry Protein/Peptide Expression Protein/Peptide Purification Protein/Peptide Engineering Protein Characterization Molecular Biology Ligand-Binding Protein Enzyme Biotechnology Microbiology Fermentation Drug Delivery ADME Experimental Skills Spectroscopic Methods: UV-Vis, IR, Atomic Absorption, Fluorescence, etc. Chromatographic Methods (analytical to preparative using open column, HPLC or AKTA purifier): Gel Exclusion, Hydrophobic Interaction, Revers Phase, Ion Exchange, Affinity, etc. Electrophoretic Methods: SDS-PAGE, Native PAGE, Isoelectric Focusing, Offgel, 2D, Blotting Techniques, etc. Thermodynamic/Hydrodynamic Methods: DSC, ITC, Centrifugation, Filtration, Diafiltration, Dialysis, etc. Molecular Biology Methods: DNA/RNA Extraction, PCR, Genetic Engineering, Rational Gene Modification, etc. Cell Biology methods/ Immuno Assay: Cell Culture, Cell Phantom Preparation, MTT, ELISA, etc. Microbiology Methods: Screening, Identification, Fermentation, Secondary Metabolites Pathways Engineering, etc. Education PhD Enzyme Biotechnology, Department of Biochemistry, University Putra Malaysia, Malaysia August 2010 Thesis title: "Production Optimization and Characterization of Thermostable Recombinant Lipase from a Locally Isolated Bacterium". MSc, Biophysics, University of Tehran, Tehran, Iran September 1997 Thesis title: "Qualitative and Quantitative Studies on Protein Transportation across the Blood-Air Barrier in Cultured Alveolar Epithelial Cell Monolayer". Awarded free education via competitive entrance examination. BSc, Cell and Molecular Biology, University of Tehran, Tehran, Iran November 1993 Awarded free education via competitive entrance examination. Experience May 2011 to January 2015 Company Name Post-doctoral Research Fellow Focused on production, purification and structure-function studies of multi-functional therapeutic peptides with Immunomodulatory, anti-inflammation, anti-hypertension, anti-oxidation and anti-microbial effects. Analyzed different enzymes/proteins as single molecules or as members of a network (e.g. signaling pathway), and their therapeutic/industrial applications. Developed the methods and conducted research on process optimization, product formulation, protein engineering, and QSAR studies, in artificial neural network, response surface modeling and other statistical methods. Designed and established new protein, peptide, and enzyme analytical methods and assay systems. Constructed gene cloning and different expression systems, and engineered the enzymes structures and functions. Studied the ADME of therapeutic molecules in vitro / in vivo, and developed different strategies for their delivery. Supervised 6 PhD, 5 MSc and 7 BSc students on multiple research projects. Taught university level courses in biochemistry and biophysics. Served as the lead on the bioactive peptides and functional molecules research team with over 22 members. Completed 4 research projects on study of therapeutic peptides and biofunctional molecules, which led to the development of over 60 novel prototypes, 6 patent applications, published over 9 journal articles and 7 conference proceedings. Designed and developed 2 recombinant GAD systems in lactic acid bacteria hosts for GABA over production. Received 18 awards from Invention, Innovation, Research and Technology Exhibitions. Created spectroscopic assay systems for the rapid screening of bioactive peptides/enzymes/microbes. January 2007 to December 2009 Company Name Graduate Research Assistant Recipient of the "Al-Biruni 2007/2008 outstanding researcher award" of enzyme and microbial technology research, and "Invention, Innovation, Research and Technology Exhibition" of University Putra Malaysia. Designed and constructed recombinant fusion intra-, extra-cellular and cell surface display of a novel thermostable, organic solvent tolerant, regioselective lipase, which led to the development of a patent, 3 prototype biocatalysts and 4 journal publications. September 2003 to July 2005 Company Name Research Fellow Conducted research on enzyme biotechnology and bioelectromagnetics, which led to the development of novel approaches to inhibit/activate enzyme activity. February 1999 to July 2005 Company Name Chaired the biochemistry and biophysics research lab with 17 members. Published 13 conference proceedings based on the conducted study on potential of electromagnetic fields to trigger the Phosphatidylinositol signal cascades and some of biomolecular hot points such as Na+/K+ ATPase and acetylcholinesterase. Recent Awards Gamo Pepto Cure; Immunomodulatory and Antihypertensive Bioactive Peptides Generated from Actinopyaga lecanora, Gold Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. VasoPept; A Marine Antihypertensive Bioingredient from Stichopus horrens, Gold Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. PeptoGreen; Green Soybean Proteolysate: A New Source of Antihypertensive Peptides with Industrial Application, Silver Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. Multifunctional Winged Bean Seed Proteolysate, Gold Medal, 24th International Invention, Innovation & Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia. An Industrially Potent Lactobacillus plantarum for Dual Biosynthesizing Activities for the Production of Glutamic Acid and GABA, Gold Medal, 24th International Invention, Innovation & Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia. Note: More award information provided by request) Patents Generation of angiotensin-converting enzyme inhibitory peptides from Stichopus horrens. PI 2013 700 448 A process for enhanced production of glutamic acid and gamma-amino butyric acid. PI 2013 700 338 Protein hydrolysates from Actinopyge lecanora and bioactive peptides. PI 2013 702 386 Functional bioactive peptides from palm kernel cake protein. PI 2013 700 397 Production of biopeptides with angiotensin-converting enzyme inhibition and antioxidant activities from winged bean seed [Psophocarpus tetragonolobus (L.) DC]. PI 2013 700 449 Green soybean (Glycine max) seed hydrolystates with angiotensin-converting enzyme inhibitory activity. PI 2013 700 406 Novel microorganisms producing a thermostable lipase. EP 2450458,09.05.2012 View Publications via Google Scholar and ResearchGate http://scholar.google.com.my/citations?user=0wAGYkQAAAAJ&hl=en http://www.researchgate.net/profile/Afshin_Ebrahimpour. Skills .net, Acid, BSc, com, competitive, DC, Delivery, DSC, ELISA, Exhibitions, Functional, HPLC, http, Innovation, max, Exchange, modeling, MSc, network, neural, Novel, Optimization, PAGE, pathway, PCR, PhD, producing, Publications, Research, researcher, technology research, Transportation, UV, View, articles, 386 | AGRICULTURE |
BEHAVIORAL INTERVENTIONIST Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Experience Company Name City , State Behavioral Interventionist 01/2010 to Current Demonstrate knowledge of growth & development as it relates to pediatric and adolescent populations. Establish a positive rapport with clients to help resolve social, personal, and academic issues. Utilize therapeutic listening skills in all client contacts to assist client in developing coping skills and positive behaviors. Participate in treatment team planning meeting and/or family counseling sessions as requested. Initiate monthly therapist contacts. 95% Compliance with agency policies and procedures. Identify community resources to aid in client's treatment goals and aftercare. Company Name City , State Recruiter 01/2008 to Current Instituted an action plan to recruit new students using innovative methods to the College such as: Forensic Botany Day, Summer Agri-Science Institute, collaborating with departments across campus (i.e. undecided majors), meet with targeted prospects to build mutually beneficial partnerships to foster increase in enrollment, developed website presence (recruitment/marketing of academic programs) and by showcasing the College of Agriculture and Related Sciences via student-oriented media (i.e. Facebook, Twitter). Alex D. Meredith * Ph: (302) 241-7315 * [email protected] Advise students utilizing appreciative advising model to effectively advise on university policy and procedures regarding: academic scheduling, career development, internships, co-curricular experiences and research opportunities throughout student's undergraduate experience. Collaborate with faculty/stakeholders in enhancing professional development opportunities for students. The Secretary's Scholars Program MonSanto Agriculture Future of America (AFA) USDA-Animal, and Plant Health Inspection Services (APHIS) Mountaire Farms Delaware Department of Transportation (DelDOT) Coach/mentor for Delaware State University's College Survey Inventory (CSI)/Retention Management System to proactively retain at-risk students. Review/discuss personal survey inventory with student to discuss transition into higher education. If needed, refer and follow-up with student to proper student support services to retain, engage, and help ensure completion of academic program. Partnered with the Delaware State University Agriculture Education Program Leader to write a grant to fund the Summer Agri-Science Institute at Delaware State University's campus for sophomore and junior high school students to work with researchers and develop group research projects, with the goal of positive agriculture related engagement students are more likely to major in an ag-related area upon attending college at DSU. Funded by USDA-CSREES for $46,950). Proficient in: SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website). Increased student enrollment by 4% on average per year in the area of Agriculture & Natural Resources within the College of Agriculture & Related Sciences. Developed and implemented the College of Agriculture & Related Sciences' Student Ambassador Program to assist in recruitment endeavors, and student professional development. Conducted outreach activities geared towards agriculture education for Capital School District. Recognized by the City of Dover and Capital School District as a "Community Partner of the Year.". Company Name City , State Advisor 01/2008 to 01/2011 Developed relationships with outside organizations that have a vested interest in MANRRS to garner sponsorship for the chapter's operational budget. Developed professional development series workshops for Delaware State University students. Mentored students in the areas of: academia, importance of outreach activities, professional development, and graduate school. Played an instrumental role in ensuring members represent DSU in a positive manner when competing regionally and nationally. Placed first in the Undergraduate Poster Research competition at the 2010 MANRRS' 25th Annual Career and Training Conference in Orlando, Florida. Company Name City , State Teacher/Coordinator 01/2008 to 07/2008 Worked closely with administration, guidance office, parents and students to ensure efficient placement into the daylight/twilight program. Administrator for the Novel Stars Software System for the Lake Forest School District. Taught 75 students on a myriad of high school subjects (Mathematics, Health, English, Science, Social Studies, etc) through computer-based learning applications. Processed completed coursework to counselors for earned high school credits. Sustained a high level of classroom management to ensure a stable educational environment. Serviced homebound students utilizing the Novel Stars System from outside the school building. Company Name City , State Adjunct Professor 01/2007 to Current Taught Marketing Agricultural Products. Department of Agriculture & Natural Resources). Taught Introduction to Algebra utilizing real-life situations to enhance student's comprehension of subject content. Department of Mathematics). Taught Career Development in Agriculture. Southern Illinois University Carbondale in the Department of Plant, Soil Science, and Agricultural Systems). Held weekly tutorial sessions to ensure student's comprehension of subject material. Education Master of Science : Plant and Soil Science Agriculture Education Southern Illinois University Carbondale (SIUC) , City , State Plant and Soil Science Agriculture Education Master of Science : Agriculture Economics International Trade North Carolina A&T State University , City , State Agriculture Economics International Trade Bachelor of Science : Agriculture Business Delaware State University , City , State Agriculture Business Interests 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Affiliations Alpha Chi (Honorary Organization), Minorities in Agriculture, Natural Resources and Related Sciences (MANRRS), Collegiate Future Farmers of America (FFA), Phi Beta Lambda, Alpha Tau Alpha (Graduate), and Black Graduate Student Association (SIUC), and National Association for College Admission Counseling (NACAC). Awards & Accomplishments 2011 "Academic Organization of the Year" honored by Delaware State University's Office of Student Leadership and Activities.
*2011 "Advisor of the Year" honored Delaware State University's Office of Student Leadership and Activities. Community Involvement: 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Skills SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website). | AGRICULTURE |
GIS COORDINATOR Summary Diligent hands-on leader, excellent at working with tight deadlines in pressurized work environments. Broad experience in government agencies domestically and abroad while drawing on concurring academia and research roles. Accomplishments Project Cooperation Worked directly with USAid, and two universities to fulfill individual Master's degree requirements as well as much larger scope project objectives. Communication Modified technical agricultural data from field, to the the scientific community in the form of published papers, illustrated for seminars given to the public, before lastly translated into Swahili for local farmers. Experience Company Name City , State GIS Coordinator 07/2015 to Current Used company public utility status to install small cell antennas for telecommunication carriers into the public right-of-way as new poles or attachments to existing light poles. Tested spatial data for quality and created reports on those audits after Importing, integrating, updating and validating data from multiple sources. Developed system documentation and user manuals on GIS best practices and functionality for a new employee onboarding packages. Independently completed ad hoc requests including map generation, spatial analysis, and web publishing of map applications. Company Name City , State Research Associate 06/2012 to 08/2013 Coordinated with professors and staff at Sokoine University of Agriculture in Morogoro, Tanzania during summer session. Conducted soil science laboratory analysis of soil alongside Tanzanian technicians and students for the growing seasons.. Company Name City , State Graduate Teaching Assistant 08/2012 to 05/2013 Taught lectures and weekly laboratory exercises to seventy-five undergraduate students. Assisted generation of lecture notes and laboratory tutorial materials using ArcGIS and QGIS. Coordinated and supervised three graduate teaching assistants. Company Name City , State Biology Intern 03/2013 to 05/2013 Cleared ten acres of invasive plant species using manual removal with herbicide. Maintained trails at four locations in southern Ohio and monitored water quality in streams, vernal pools, and river systems. Completed frog and bird surveys to monitor wildlife populations. Injected ash trees located within the park, tagged and recorded all injected trees using ArcGIS. Company Name City , State Seasonal Forestry Worker 04/2012 to 08/2012 Reduced threat or damage from Emerald Ash Borer through preventative injections using Arborjet treatments and applied growth inhibitor to trees under utility lines. Planted 380 container trees and monitored growth and health. Pruned 4,000 large trees using pole saws, power pole saws, shears and hand saws. Removed 400 trees and ground 800 stumps using heavy machinery. Company Name City , State Research Assistant 01/2011 to 12/2012 Collected soil samples in no-till, conservation till, and conventional till plots. Evaluated carbon and nitrogen levels in diluted runoff samples. Determined soil quality, plant available water, and bulk density of cores. Company Name City , State Trail Logistics Intern 06/2011 to 08/2011 Reported backcountry trail hours worked and miles accomplished. Collaborated with California Conservation Corps participants and management to achieve mission objectives including: trail clearing, safety demonstrations, social skills training, public affairs, and logistical support. Aided the backcountry packer with long-distance supply organization travelling over 400 miles on horseback and a string of four mules. Checked fire and camping permits of hikers met on trail. Company Name City , State Secretary 06/2010 to 09/2010 Coordinated and communicated with Sandusky County court system and judges to schedule all court dates and client meetings. Answered incoming calls, responded to emails, created client MS Excel spreadsheets. Kept records of court decisions and payments dating back 5 years. Drafted legal documents and organized client interviews. Education Masters of Science : Environmental Science 2015 The Ohio State University , City , State Impact of Management on Soil Fertility and Rice Yields in Smallholder Farms in Tanzania Bachelor of Science : Environmental Policy and Management 2012 The Ohio State University , City , State Languages Semi-fluent Spanish Conversational Swahili Additional Information Honors and Awards: National Championship Titles Equestrian Team, 2011, 2012, Dean's list, AmeriCorps Scholar 4-H Spirit of Leadership, 2009 4-H Ten Year Member Award, 2013 recipient of $11,000 Coca-Cola Sustainability Grant Skills analytical skills, quality control, research, safety, statistics, surveys, teaching, water quality, soil fertility | AGRICULTURE |
FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER) Summary Passionate, results-oriented Customer Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Effective communicator Expert in building lasting customer relationships Computer Proficient Leadership skills and abilities Compassionate mentor Team management Skilled multi-tasker Meticulous attention to detail Accomplishments Coordinated dual department functions for team of 10+ employees. Planned and executed all aspects of a major store renovation for hardlines departments of store 55 (Meijer). Preserved an accuracy of 98 % during 3 years of employment at Jackson Hewitt (SoFar, Inc.). Customer Relations: Earned high marks for customer satisfaction, store-wide. Workflow Planning: Implemented new work process flow which increased department productivity. Experience Company Name March 2011 to June 2011 Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center) City , State For Fee Services: Monitored multiline phones Addressed patient concerns weekly about hospital fees incurred outside VA Arranged meetings between Fee Services manager and VA patients Processed claims for VA patients desiring payment of VA approved outside hospital bills, decreasing patient wait time by 30% Screened and assisted VA patients with bill claims against local hospitals Company Name January 2004 to April 2006 Income Tax Preparer, Jackson Hewitt City , State Prepared income tax returns for 180 clients per tax season via data entry Authorized clients for special company loans Maintained returns for returning clients by creating algorithmic paper system Repaired and maintained office computer systems (manually installed systems updates, repaired network printers, and uploaded virus protection systems) Oversaw the office in the absence of office supervisor Company Name April 2003 to September 2003 General Merchandise Clerk City , State Maintained $1000-per-shelf store inventory by keeping shelves stocked Operated electronic stores equipment (including cash registers, pricing guns, and scanners) Assisted 50 customers per day with location of store items, item prices, and party pricing Assisted store manager in systematizing night clean up procedures, helping to save store 10% in costs and manpower Company Name April 2001 to June 2001 Temporary Plant Protection Aide City , State Sterilized and/or confiscated airline passengers' equipment/food entering U S from Foot and Mouth Disease infected countries Screened airline passengers (in foreign languages) about their equipment Organized, generated, and created 1000 pamphlets per month for both passengers and co-workers on procedures for isolating Foot and Mouth Disease in the U S Company Name January 2000 to December 2000 Recruiting Clerk City , State Designed electronic file systems and maintained electronic and paper files. Oversaw the office in manager's absence. Maintained the front desk and reception area in a neat and organized fashion. Interviewed 7 new team members. Maintained test/office materials. Proctored entrance exams to 500 potential employees per week. Arranged 30 interviews for office supervisor per week. Answered multiline phones. Conducted 30 job interviews per week. Set up recruitment events for potential hires. Assisted in maintaining office equipment (including manual. maintenance of copiers, computers, and printers). Maintained employee information/testing materials via data entry. Company Name November 2013 to Current Assistant Pastor/Language Instructor City , State For Hebrew language classes: Prepared lesson plans for classes. Designed and prepared syllabuses for all language classes . Tutored language learners. Taught language classes using theories in language teaching/learning. Administered assessments for students entering classes for the first time. Education Wayne State University 2013 MBA : Linguistics City , State , US Wayne State University, Detroit, MI; BA in Linguistics, 12/2013 Wayne County Community College District 2007 Liberal Arts City , State , US Wayne County Community College District, Detroit, MI, AA in Liberal Arts, 06/2007 Northcentral University Master in Education : English as a Second Language City , State , USA Coursework in Education Emphasis in Expected Graduation Year: 2016 Professional Affiliations Veterans of Foreign Wars, Detroit, MI Military Experience Company Name December 1986 to May 1991 Aircraft Armament Systems Specialist (Weapons Specialist) Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991 Air Force Outstanding Unit Award with one Oak Leaf Cluster Air Force Good Conduct Medal National Defense Service Medal Air Force Overseas Ribbon-Long Tour Air Force Longevity Service Award NCO Professional Military Education Grad Ribbon Air Force Training Ribbon Skills Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics | AGRICULTURE |
PATIENT ACCESS REP Summary Dependable Computer Application Analyst, with comprehensive experiences diagnosing and troubleshooting Network, hardware and desktop issues; tracking and evaluating IT infrastructure incidents; and diverse industry experience in health care and government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences and troubleshooting in distributed multi-tier environments. Advanced skills using Epic medical software to register patient and train doctors and nurses on inputting medical information into the Epic system. Accomplishments Epic Pelican Project team member for LSU Medical Science Center . Domain system at FMOL Health System combined Worked with the Epic software Go-Live team to troubleshoot Acted as the lead Application Analyst for LSU Medical Science Experience Patient Access Rep 03/2015 to Current Company Name City , State Responsible for obtaining complete and accurate demographic Enters data in computer thoroughly on patients.. Notifies patients of co-payments, deductibles or deposits. Train new employees on how to navigate Epic software. Geek Squad Consultation Agent 06/2014 to 03/2015 Company Name City , State Diagnosed and Resolved clients computer problems Upgraded hardware/software on clients computers Knowledge and skills of Microsoft Operating Systems. Removed viruses and malware from clients computers Technical Support Specialist 09/2013 to 12/2013 Company Name City , State Demonstrated advanced product knowledge with AT&T products. Open and manage trouble ticket system for all issues. Patient, courteous and friendly with customers at all times.. Abide by and supported management directives. EHR Application Analyst 10/2011 to 03/2012 Company Name City , State Worked closely with the medical staff to assure Epic access. Supported End users locally and remotely with technical issue. Worked with the Epic go-live team and staff to implement Epic. Troubleshoot any issues that arise, assured all interfaces work. Computer Analyst 02/2009 to 12/2011 Company Name City , State Provided primary technical support to over 5,000 staff. Trained employees and updated new training documentation. Setup new accounts for the doctors and employees. Strong clinical back ground using Electronic Medical Records Computer Asst/Functional Adm. 06/2001 to 03/2007 Company Name City , State Resolved computer desktop and laptops issues. Knowledge and skills using Remedy and FootPrints. Led the team morning meeting to update IT management team. Recommended new software to management as needed. Education Bachelor of Science : Computer Information Systems Telecommunication Systems Support 2008 Tulane University City , State , USA Associate of Science : Computer Network Engineering 2002 Delgado Community College City , State , USA Military United States Navy (Veteran) Honorable Discharge Technical Skills System Software: Adobe Dreamweaver, Skills monitoring daily production runs, for technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation and maintenance of software. Skills in Electronic Medical Records, Adobe Flash, Help Desk software, HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word. Network Support: Installed and provided day-to-day end user support of local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems. Researched, tests and document network (LAN/WAN/Enterprise) operating system, application software products, and peripheral hardware. Installs software and hardware in order to manage, monitor and support extensive computer network. Assisted in monitoring performance and efficiency of an enterprise network, understand protocols TCP/IP. Active Directory. Database: Epic and IBM Database programming skills, documentation, HTML Website Design, trained professional and users on the system, document programming efforts, Maintenance utilities, performed system programming support to run jobs and troubleshoot issues. storage area networks skills, Communication Skills: Excellent verbal and written communication skills with emphasis in customer support, including experience handling difficult customers and conflict resolution. Excellent interpersonal skills and the ability to work collaboratively in team environment. Capable of seeing and managing project through from start to finish. problem-solving skills. Certification: Candidate Project Management Professional (PMP) | AGRICULTURE |
TECHNOLOGY PROJECT AND PRODUCT MANAGER Professional Summary Senior Project and Product Manager effective in leading and directing new product development and technology refresh projects from inception to launch. More than 17 years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving measurable performance targets. Core Qualifications 18+ years in project and product management PMI and CMMI certified Excellent communications skills at all levels of an organization Business and strategic results-oriented Collaborative leadership style and win-win philosophy Project development and lifecycle experience Cross-industry new product experience Best practice training and mentoring Substantial project management methodology and process authoring Certified Microsoft Professional: Enterprise Project Management and SharePoint Portals Detail-oriented with strong analytical skills Process redesign and work flow planning capabilities Systems implementation and integration Vendor selection and contract management Risk management and mitigation expertise Accomplishments Project/Program Management: Initiated project for global launch of a groundbreaking cardiac treatment drug therapy which resulted in submission of new drug applications to six countries concurrently, for the first time in the company's history.Successfully implemented two major document conversion implementations, one for student records in an online higher education provider and the other for test applications delivered by mail for a test delivery organization.PMO: Integrated best practice attributes from PMBOK, Unified Software Engineering, and Microsoft Framework to create a custom solution delivery methodology which greatly enhanced the firm's ability to market professional services.Developed corporate-wide risk assessment procedures to reduce the cost associated with unprofitable projects entering the project portfolio.Designed and implemented portal-based project management solutions to enhance overall project communication and success.As project planning process owner, helped the organization to achieve CMMI Level 2 certification.Practice Development and Management: Directed the project and program management practice startup of $10 million service business.Managed a regional professional services project management practice covering a four state area, staff of fifteen (15) project management consultants and $5 million in annual revenue generation.Entrepreneur: Started and managed a Maryland-based LLC to offer project management services and project management portal workspaces to local businesses.Responsible for multiple projects associated with a key test center and client management portal as well as a strategic new product initiative. Work Experience Company Name February 2011 to Current Technology Project and Product Manager City , State Company Name February 2010 to January 2011 Project Management Consultant (contract) City , State Consulted with USDA staff on initiatives aimed at improving cooperation and communication between U.S. farmers and the USDA. Services were delivered towards standardization of project management, electronic calendaring, electronic bulletin boards, and SharePoint governance. Company Name February 2007 to January 2010 Practice Leader and Project Management Consultant City , State Lead the development of the company's SharePoint Services Practice with responsibility for $1mm in revenue generation as well as practice staffing and delivery. Engaged as Professional Project Manager for several clients to successfully implement large cross functional initiatives An example includes the digitization of student records for a higher education client coupled with the implementation of an automated workflow which reduced student record processing time from weeks to days within the first 3 months of implementation. Managed two full-time and 3 contract resources. Company Name September 2006 to January 2007 Intergrated Scheduling Consultant (contract) City , State Development the integrated master schedule in support of the engineering and launch of a new generation rocket launch vehicle. Schedule components included, analysis, engineering design, product assembly, testing, procurement and NASA launch activities. Company Name September 2001 to August 2006 Founder and Principal City , State Startup of a company that delivered professional project management consulting services and software-as-a-service project management portals developed on Microsoft Project Server and SharePoint Services. Clients included Procter & Gamble, Microsoft Corp., Allegis Group, and Verizon. Company Name January 1999 to June 2001 PMO Director City , State Directed the startup of the company's PMO in support of the company's $10 million service business, including a project and program management practice standards, strategic business planning, and new business risk assessment. Designed and implemented the comany's solution delivery methodology, combining components of Microsoft Solutions Framework, PMBOK, and Rational Unified Process (RUP). Company Name January 1997 to January 1999 Project Leader (contract) City , State Responsible for delivering project and program management consulting services to Procter & Gamble Pharmaceuticals Research & Development Division. Accomplishments included concurrent submission of new drug applications to six countries. Corporate Practice Deployment Lead. Company Name May 1987 to February 1994 Regional Manager, Professional Services Delivery City , State Responsible for the development and deployment of project management standards and best practices for the U.S. Professional Services Organization, including the development of new service deliverables and participation in global standardization initiatives. Managed a regional professional services project management practice covering a four state area, including a staff of 15 and a $5 million new project management service revenue responsibility. Education George Washington University 1997 Masters Certificate : Technology Project Management State IT Project Management Loyola University 1987 MBA City , State Towson University 1983 Bachelor of Science : Business Administration City , State Business Administration Skills Project Management Software: Microsoft Project, Project Server, SharePoint, Office, Team Foundation Server Process Methodologies: Project Planning, PMI, CMMI, Agile, Iterative, Rational, Waterfall, Risk Management, Requirements Management, Vendor Selection, Vendor Management, Portfolio Management, PMO Industries Served: Higher Education, Computer Manufacturing, Software Development, Pharmaceuticals, Federal Government, Technology Consulting, Professional Services, Staffing and Recruiting, Testing and Certification Services, Systems Integration, Telecommunications | AGRICULTURE |
CUSTOMER SERVICE SPECIALIST III Summary To attain a position in public and/or legal administration or similar field. Highlights Notary Public 2002 - presentl
NYS Division of Budget; NYS Contract Mgmt. System; NYS Grants Gateway and SFS Financial System
Software Proficiency Intermediate in Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 - 10; DOS, SFS Financial Management System/Oracle, Lotus Notes and Heavy Dictaphone/transcription skills; Dual Monitor experience.
Able to work with a diverse group of people and all levels of management and staff; both independently and as a team; adapts quickly to new work environments. Computer Applications Citrix Applications, Internet Explorer, familiar with multiple office copy machines/scanners, able to learn new software programs quickly and efficiently. Managed cash and daily summary reports Accomplishments Acquired 2 Master's degrees within three and a half years, graduating Summa Cum Laude. It shows I can get things done that I put my mind to, no matter the difficulty. I excel well in a challenging work environment. Able to work well with a diverse group of individuals. Experience Customer Service Specialist III Mar 2016 to Aug 2016 Company Name － City , State Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder. Mgmt. Specialist & MWBE Liaison Sep 2015 to Feb 2016 Company Name － City , State Created and input B1184's into Division of Budget system for Grants Received and processed all M/WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates & changes needed to get them approved Met with Project Managers and Dept. Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly & quarterly MWBE Utilization Reports to Executive Chambers. Deputy City Clerk Jan 2014 to Aug 2015 Company Name － City , State Maintained business with and direct the public to appropriate offices or other entities as needed. Managed the daily operations of issuing marriage licenses, marriage certifications, reservoir fishing permits. Issued dog licenses and secure dog redemption payments, replace dog tags, update rabies info in BAS System. Created and submit payment vouchers for bills and office subscriptions. Accepted monies and checks for all licenses, permits and order supplies. Managed incoming mail and send out mailed-in requests for licenses, certifications and permits. Copied and distributed agendas and meetings to city council members and department heads, as well as upload the agendas and minutes to our website using Sitefinity 4.7. Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept. Managed and count daily cash drawer, prepare bank deposit slips and daily cash summary sheets, input same into Excel spreadsheet for monthly income reporting. Administrative Assistant Jul 2011 to Dec 2013 Company Name － City , State Managed daily operations of Grant contract processing from input to tracking approval process. State Grant and contract file management, auditing and compliance of documents including but not limited to verification of B1184's, Vend Rep, Charities Registration or Exemption, Insurance forms, etc. Corresponded and communicated contract information requirements with different program representatives. Managed all incoming grant contracts and renewals for different state and municipal entities. Managed and trained incoming staff, state workers and temps, in Contract Management and Auditing. Created training materials for staff for SFS and Vend Rep System. Audited all grant contracts to process in SFS system, after full review and documentation is received. Monitored grant contract review and compliance of all temps to ensure contracts met all requirements. Created purchase orders from data input while entering grant contract information into Access database, while denoting encumbrance amounts for AG and OSC processing. Coordinated with program department teams to gather missing information to complete contract pkg. Keyboard Specialist I Sep 2007 to Jul 2010 Company Name － City , State Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the Information received to the information in the system using FPMS and PARMIS, Access and Excel; Requested and maintained inmate records for upcoming inmate appeals, or forwarded to DCJS/AG's office or representing attorney's office as requested Checked parole hearing dates and input the new data to start the appeal process; Sent correspondence to inmates/attorneys regarding upcoming appeal deadlines; Opened and input briefs received as approved by either attorneys or inmates (pro se); Pulled files to complete appeal process, placed appropriately to be reviewed by the Board Members for decision making; answered incoming calls accordingly and/or relayed to proper attorney. Information Technical Assistant Jan 2007 to Aug 2007 Company Name － City , State Handled individual user access forms (IUA's) for all correctional facilities via mainframe and deleted and changed user access for facility users. Answered emails to grant access needed for users who changed positions and/or facilities. Installed Lotus Notes enabling user access, utilized Bluezone and Console to add. Fileshare access; utilized a ghost program such as Citrix Applications along with MS Word/Excel. Education Masters of Public Administration , Government & Policy August 2012 Grand Canyon University Government & Policy Masters of Science , Criminal Justice - Administration of Justice & Security June 2010 University of Phoenix Criminal Justice - Administration of Justice & Security Bachelors of Science , Business Organizational Management May 2005 The Kings College Business Organizational Management Associates Degree , Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies Skills Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set up conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties when necessary, scanners, spreadsheet, training materials, transcription | AGRICULTURE |
PRESIDENT Career Focus Creative Marketing Professional with an MBA seeking a new challenge after many years as a stay at home mom; broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player. Summary of Skills A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998. Skilled multi-tasker Focused on customer satisfaction Training and development Marketing savvy Team management Deadline-oriented Accomplishments A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998 Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing GA's International Trade Division was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998 Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991 Middle Georgia College, Cochran, GA., Honors Graduate County Coordinator for two successful Gubernatorial campaigns; Honored as an "Admiral of the Georgia Navy" Named Outstanding Young Women of America - '91 Executive Board for the University of Georgia's Center for International Agriculture 96- present State 4-H Volunteer- Judge for State Competitions '94-'99 GA Council of International Visitors - Host and Member of the Business Women's Council '93 -present Member of the Atlanta Chamber of Commerce Board of Directors, Refugee Women's Association of Metro Atlanta '95-96 English tutor to an Armenian family '94-'95 Atlanta Women in International Trade '95-present Georgia Economic Developer's Trade Committee '97-'99 Honored by Kennesaw State University for work on international training programs '97 Junior League of DeKalb County '93-99; Junior League of Ann Arbor 99-present Alumni Advisor to Georgia State University's Delta Sigma Pi Business Fraternity '88 Professional Experience President August 1999 to January 2002 Company Name － City , State Provide contract services to organizations through implementation of global business strategies: identifying new business opportunities, conducting market research, market promotions, trade show representation, and product demonstrations. Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing. Negotiated on behalf of buyer/sellers for several large bulk commodity export transactions Director, International Trade Division November 1996 to August 1999 Company Name － City , State Atlanta, GA and Brussels, Belgium Supervised maintenance of international trade database and export trade lead program January 1998 to January 1998 Company Name － City , State was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998 Provided strategic direction, management, budgetary allocation, training, & staffing of Atlanta and Brussels offices Consulted with companies in development of global business strategies Organized and managed trade show pavilions throughout Asia and the Americas Developed seminars on international trade: secured speakers, and facility locations Linked local suppliers with foreign buyers & distributors through trade shows, missions and promotional campaigns Supervised maintenance of international trade database and export trade lead program. Organized successful trade missions of GA companies to Canada and Mexico, exploring trading opportunities, organizing training seminars and hosting receptions for companies Developed department's promotional literature, brochures, publications an press releases Served on Southern United States Trade Association (SUSTA) ' 98 generic allocation committee, overseeing allocations of $900 M to the fifteen member states; Oversaw $400 M promotion for U.S Fresh Produce to Canada Implementation of food promotions in Canada, Costa Rica, UK, Russia, United States, Mexico, China and Japan Coordinated "Taste of Georgia" reception for press visitors during the Atlanta Olympic Games Served on Board of Directors for Agriculture '96, an agricultural pavilion in Centennial Park Coordinated Olympic Game volunteer activities for the Georgia Department of Agriculture Advisor to Atlanta U. S. Export Assistance Center Advisor to Georgia Specialty Foods Association Chairperson of InterTrade '97, an Atlanta-based trade conference attracting over 500 participants Assistant Director May 1995 to November 1996 Company Name － City , State International Account Executive November 1994 to May 1995 Company Name － City , State Appointed to the U.S. Department of Commerce-International Trade Division's District Export Council Scanwell Freight Express, International Freight Forwarder/ NVOCC, Atlanta, Georgia International Account Executive (11/94-5/95) Responsible for securing new logistic accounts; Computed air and ocean freight rate quotations Increased shipping volume through providing air and ocean consolidation Arranged for domestic cargo transportation with various trucking lines; Coordinated and monitored shipments; Liaison with overseas offices, airline and steamship lines; Prepared and reviewed international documentation Cotton/Textile Broker & Sales Manager October 1991 to November 1994 Company Name － City , State Successful track record of increasing cotton fiber and textile sales in the Southern U. S. and international markets; met or exceeded all company quotas Expanded domestic and overseas textile accounts through prospecting, cold calling and computer networks Advised management of industry regulations Negotiated new lines of credit and handled letter of credit transactions Directed company into Import/Export of other agricultural commodities; Arranged logistic details Trained at the International School of Cotton '90. Supervisor-Risk Fleet Management January 1989 to January 1990 Company Name － City , State Supervised and managed staff of five employees Coordinated property, casualty and automobile insurance coverage Negotiated contract renewal and new contract purchases Budget Analyst/Legislative Relations January 1988 to January 1988 Company Name － City , State Liaison to six large state government agencies; Negotiated budgetary requests with facility managers Education Masters in Business Administration : Business Administration , 1993 Mercer University, Stetson School of Business and Economics － City , State , US Masters in Business Administration, 1993 Mercer University, Stetson School of Business and Economics, Atlanta, GA. Bachelors : Business Administration, Finance, Risk Management/Insurance , 1987 University of Georgia, Terry College of Business Administration － City , State , US Bachelors in Business Administration, 1987 University of Georgia, Terry College of Business Administration, Athens, GA. Double Major: Finance, Risk Management/Insurance. Delta Gamma Sorority, UGA Student-Alumni Committee, Delta Sigma Pi Business Fraternity Associate , 1984 Middle Georgia College － City , State , US Associate in Business Administration, 1984 Middle Georgia College, Cochran, GA., Honors Graduate Vice President of Student Government, Advertising , 1984 Kernel College Newspaper Vice President of Student Government; Student Advisory Council to the GA Board of Regents; Assistant Editor & Advertising Editor of the Kernel College Newspaper; Voted "Miss Middle Georgia College" 1984 by Student Body INTERNSHIPS/COOPERATIVE EDUCATION/PART-TIME EMPLOYMENT MBA : International Business Mercer University Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991 Professional Affiliations Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing Military Experience January 1993 to June 1983 Company Name County Coordinator for two successful Gubernatorial campaigns; Honored as an "Admiral of the Georgia Navy" Metro Atlanta Chamber of Commerce, Atlanta, GA, Membership Development, Sales Representative, 1993 Congressman Richard Ray, US House of Representatives. Washington, DC; Congressional Intern, Summer 1983 Languages English tutor to an Armenian Presentations Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases Master of Ceremony for several of the conferences and made presentations on international marketing Skills Trade Show, Buyer, Buying/procurement, Market Research, Marketing, Accounts Through, Cold Calling, Commodities, Credit, Import/export, Prospecting, Sales, Sales In, Sales Manager, Fleet Management, Assistant Director, Liaison, Trading, Database, Games, Maintenance, Promotional, Staffing, Strategic Direction, Training, Budget, Account Executive, Documentation, Quotations, Shipping, Award, Business Development, Commercial Real Estate, Event Planning, Human Resources, In Sales, Northern Telecom, Peachtree, Property Management, Real Estate, Real Estate Lending, Sales Representative, Telecom, Training Programs, Induction, Mba, Finance, Risk Management, Advertising, Associate | AGRICULTURE |
NATURAL RESOURCE SPECIALIST GS-12/5 Position Applying Realty Specialist (Generalist) Department of Interior Interior, Bureau of Indian Affairs Rocky Mountain Region, Division of Real Estate Services Announcement Number: STIMP-10879339-20-CW Objective I have over twenty years of experience as a student and at a professional level in Natural Resources. As a professional it has always been my goal and intention to serve and protect federal and/or trust lands. I have fulfilled Bureau of Indian Affairs mission and goals in the protection and management of our trust resources. I have demonstrated good sound conservation practices in which I have obtained from my educational and professional experiences in the Natural Resources field. I am knowledgeable in conservation practices, BIA Agriculture and Range Management Policies, Procedures and Practices. I am familiar with the Crow Land Use Bill, Wind River Reservations Grazing Resolution, Northern Cheyenne's grazing laws and the Three Affiliated Tribes Grazing Resolution. Through my experience I am very knowledgeable with 25 Code of Federal Regulations 162 and 166. I feel I have established or improved management practices for the Agencies I have served. I am devoted to my organization and am committed to the Indian Trust Land Owners and Tribes during my tenure with the Federal Agencies I have served. Education 2004 Montana State University-Bozeman City , State Range Science Bachelor of Science 2001 Little Bighorn College City , State Natural Resources Associate of Science 1992 Hardin High School City , State High School Diploma Experience January 2013 to Current Company Name City , State Natural Resource Specialist GS-12/5 I manage approximately 98 range units, which consists of tribal, allotted, government tracts and taken area. Duties require me calculate Animal Unit Months (AUMs), determine accurate acreage, establish conservation plans, invoice, modify and adjust yearly rental rate in TAAMs, issue 10-day show cause letters for non-paymet and cancellation letters should it be necessary. I am required to work cooperatively with the Tribal Natural Resource staff, members of the Natural Resource Committee and Mandan, Hiidaatsa, Arikara Tribal Council. I am required to provide technical assistance as requested to the Three Affiliated Tribes, updating or amending Grazing/Natural Resource Resolutions, assist in noxious weed projects, determining taken area acres (Non-Trust on-off acres). Most recently, worked in a partnership with the Tribe under a 93-638 contract to complete rangeland inventory providing technical assistance in grazing study. The completed inventory determined accurate range unit boundaries and allotments, updated stocking rates, Animal Unit Months (AUMs) and identified noxious weed infested areas. This prepared for a new permit period required updating grazing resolution, sending out over 18,000 Authorities to Grant Grazing Prividges to individual Indian interest owners, application and allocation process. Establish 5 year range unit permits once allocated. Prepare and write notices for non-compliance, non-payment, trespass livestock, 180-day notice of removal of allotment from range unit and other notices to permittees, land owners and the tribe. I direct staff in inspecting, sending notices and taking corrective action on trespass livestock on the range units and farm and pasture leases. Currently, there are 700 producing wells on Fort Berthold, approximately 400 are in the range unit or farm and pasture leases. I am responsible in identifying, planning and withdrawing oil & gas right-of-way from existing surface leases. Responsible for sending 180 day notice and withdrawing individual allotments (by majority consent) from range units. Investigate, determine trespass, take corrective action and assess penalties on oil or salt water spills on trust property. Assist with oil and gas/environmental mitigation. Locate and investigate trespass scoria pits, water depots, pipeline - take corrective action and assess as necessary. Mediate, consult and give recommendations when there is a dispute or conflict within the range unit or farm and pasture lease involving permittee's, landowner's and oil companies. Provide assistance in locating allotments to landowners using ArcGIS 10.5.1 and in the field. Determine idle farm and pasture tracts using TAAMs query and assist realty staff in advertising. Assist realty staff in meeting deadlines when necessary. Determine and locate current and potential homesite leases. Review acquisition and disposal conveyance documents for accuracy. Assist Acquistion and Disposal staff with estate planning, land exchange or gift conveyances. Respond to data calls from the regional office and central office, gather and compile documentation when in litigation thoroughly and promptly as requested. Provide documentation/packets for Appeals as requested by Solicitor. Assigned as alternative coordinator for the Agency Freedom of Information Act (FOIA), this requires me to gather documents, files and correspondences. Monitor TAAMs lockbox system for pending payments and disburse to Individual Interest Holders. Supervise and direct duties to natural resource staff. Supervise and direct duties to Agency staff when acting as Superintendent. Other supervisory duties include updating position descriptions and rating performance appraisals. Take corrective action on insubordinate, non-performing and/or misconduct employee(s), should it be necessary. Act as Superintendent in her absence. Supervisor: Kayla Danks, Superintendent (701) 627-4707 October 2008 to January 2013 Company Name City , State Soil Conservationist GS-0457-11/4 I was responsible for the managment and development of conservation plans for trust lands (allotted and tribal) on the Crow Reservation. Responsible for accurate land classifications for farm and pasture leases, rights-of-way and conveyance using ArcGIS. I work cooperatively with other federal agencies, state agencies and Crow Tribe on conservation projects and the protection of trust lands. Updated, established and implemented conservation plans for expiring farm (irrigated and dry farmland) and pasture leases. This required me to determine access and non-access acres for Irrigable land. This also included inspecting, monitoring utilization and proper management of all farm and pasture leases. Assisted and recommends improvements on farm and pasture leases. I developed Trichomoniasis requirements which would be amended into the Crow Land Use Bill. Provided technical services to and/or field inspections until issue is resolved. I coordinated a bio-control project on leafy spurge. Provide maps, legal descriptions and technical assistance to Indian Trust Land owners and Lessee's. Perform fire duties when needed. Supervisor: Debbie Scott, Deputy Superintendent (406) 638-4433 June 2006 to October 2008 Company Name City , State Rangeland Management Specialist GS-0454-09 I conducted the rangeland inventory in conjunction with the Natural Resource Conservation Services, this required the identification of plants and ecological sites. I digitized range data which included scanning appoximatley 100 aerial photos which contained the similarity index. The calculation of Animal Unit Months (AUMs) and determining stocking rates was required using ArcGIS. Involved in conversion of IRMS and TAAMs this required me to encode AUMs, rental rates, tracts and legal descriptions for the Range Units. Wrote conservation plans to meet goals and objectives for the range program. I was responsible for monitoring several range units determining use and trend. I was responsible for asssisting the general public for general information or creating maps. I updated and created maps for approximatley 43 range units using ArcGIS 10. I worked on conservation projects with other local government agencies and permittees.
Supervisor: Ramon Nation, Deputy Superintendent(307) 332-7810 August 2005 to June 2006 Company Name City , State Range Technician GS-0455-06 Compliance and monitoring of the range units on the Northern Cheyenne Reservation. Required to count and identify brands when cattle and/or horses are in trespass or in violation of Range Units. GPS, inspect and monitor fencline (range unit boundaries) and the Tongue River Pipeline Project. Assist the public and agency staff in land status questions and map request. I was responsible for creating maps for range units. I was assigned Natural Resource Conservation Service liason, assisting in managment plans with area ranchers. Assist range manager in calculating AUMs and determine surplus AUMs for leases. Supervisor: Gabe Morgan (406) 477-8242 June 2005 to August 2005 Company Name City , State Soil Conservationist GS-458-05 Conducted Approximately 50-60 line transects for various Big Horn County Ranchers. This required identifying, clipping and weighing native grasses, forbs and shrubs within 1 100 ft. transect. After documenting data and taking photo points the data was then entered into the system. This determines the trend and condition of the pasture and range units. The data is then used for Conservation plans and practices once the AUM's and stocking rates were determined. Supervisor: Jodi Hastings (406) 665-3442 May 1999 to September 2003 Company Name City , State Natural Resource Specialist (student trainee) GS-454-4 Responsible for conducting compliance checks on Bureau of Land Management (BLM) administered gravel pits. Responsible for writing Environmental Assessment (EA) for Application to Drill (ADP) for oil and gas wells in which I concurred with Natural Resources Specialist. Participated in joint effort with oil company, BLM personnel, and surface landowner to discuss and alternate planning methods for the clean-up and rehabilitation of oil well disaster. Responsible for rehab of abandoned oil wells which included reseeding and erosion control. Participated in Range Improvement Projects such as planning for fencing, pipeline installation, spring development, water catchment pits and possible sites for water wells. Processed Federal Grazing applications, this required assurance of AUM's. Responsible in conducting Rangeland Health Assessments on Federal Grazing permits to needed renewal. This required evaluating and determine the condition of allotments. Duties included identifying plant species, determine plant diversity, vegetative cover and erosion control when needed. Participated in BLM wild horse adoption. Participated in Fire Duties. Other duties include general office work, assisting the general public and other agency personnel when needed. Supervisor: Sandra Brooks (406) 896-5013 Skills TAAMs, ArcGIS 10.5.1, Trimble Unit, Garmin, ATV, Personal Computer - Microsoft Excel, PowerPoint, Microsoft Word, Write and Read Legal Descriptions, Read and Translate Title Status Reports, Identify plants, forbs and weeds. General Are you a U.S. citizen? YesDo you claim Veteran's preferance? NoWere you ever a Federal Civilian employee? Yes GS-401-12 step 4 from January 2013 to PresentAre you eligible for reinstatement based on career or career-conditional Federal Status? Yes Referances Austin Gillette, Fiduciary Trust Officer - Office of Special Trustee (701) 627-4707 Edward Lone Fight, Former Superintendent - Wind River Agency (701) 421-4222 Thomas Wells, Retired Deputy Superintendent/Former Supervisor (701) 441-1165 | AGRICULTURE |
BATCH RECORD COORDINATOR / DOCUMENT CONTROL Summary
Throughout my work experience, I have focused on the quality
aspects of business. I am an organized
and responsible individual with good communication skills and experience in the
regulatory industry. Accomplishments GMP (21 GFR 111) Trainer of Production staff. Designed and implemented systems relating to trending measures relating to production statistics. Designed and implemented compressed air testing for production facilities. Specimen Processing Trainer Member of the Idea Team at McKay-Dee Hospital Microsoft Office All Internet Research 60 wpm typing speed. Experience Company Name City , State Batch Record Coordinator / Document Control 02/2015 to Current I am responsible for document control involving all aspect of the production batch record and master manufacturing record. Produce a Batch Record for each order received. Creates the Master Manufacturing Record for any new products. This includes all specifications which are defined by the customer and regulatory agencies, i.e. FDA - GMP (21 CFR 111) and TGA (Therapeutic Goods Administration is the regulatory body for therapeutic goods in Australia.) Makes any modifications necessary to existing Batch Records and ensure that changes are properly approved and documented. This includes any formulation changes, deviations and change controls to the Master Manufacturing Record. Maintains other documents and files that relate to the production of Batch Records (Master Formula, Master Manufacturing Record, Finished Product Testing Specifications), and ensure that any changes are properly documented (change controls). Review any printed material included as part of a finished product to ensure that all claims made on the label are consisted with the formula. Excellent communication skills and ability to interact with all levels within the company. Self-starter and comfortable working in a team environment or on individual projects. Effectively communicates with all areas of the company to maintain accurate records. Company Name City , State Quality Assurance Specialist 09/2013 to 02/2015 I am responsible for systems involving Quality Assurance at Albion facilities. I oversee and improve the facility's current quality manufacturing functions. Designed, implemented and update quality trending measures for all of Albion's facilities. Trending measures include tracking of material yields as well as costs. Measures are published company wide and I formalize a summary of all data that is presented to the Executive staff. Designed and implemented a testing program for testing particles, oil, water and microbial levels in the compressed air system according to ISO 8573. Currently in a Metrology training program. Upon completion, I will design and implement a program for the inspection, calibration and tracking for all instruments and tools relating to production according to ISO 17025. Formal NSF / GMP training and have trained employees to the GMP and ISO 9001:2008 standards. Member of the Material Review Board. The Board reviews and determines the direction of product disposition and of project planning. Direct the inspection of products to ensure adherence to established standards of quality. Prepare, review and organize quality assurance data and documentation. Write, revise, review and approve standard operating procedures and facility work instructions. Inspect and audit facility daily. Formal reviews are published and reviewed with the Production staff. Write, revise and review master manufacturing records (MMR) and quality control documents to include all batch records pertaining to the production of each lot of material. Review all batch records for the adherence to the Quality HACCP Plan. Provided direct involvement with the design and implementation of new procedures relating to in-house projects to further develop and improve manufacturing systems and processes according to GMP (21 CFR 111) and ISO standards. Excellent communication skills and ability to interact with all levels within the company. Self-starter and comfortable working in a team environment or on individual projects. Supervisor: Kory Longhurst (801-725-7348) Okay to contact this Supervisor: Yes. Company Name City , State Specimen Processor 06/2010 to 09/2013 Facilitates laboratory organization and patient care by ordering, preparing and directing testing to appropriate lab / testing. Trained and mentored new employees. Responsible for accurately receiving, ordering, processing, labeling and auditing specimens according to established procedure. Recognize factors that may affect testing outcomes, I take appropriate action to solve problems, and consistently documents solutions according to established protocols. Trained and maintained appropriate knowledge of all computer systems and test ordering practices insuring all specimens are properly entered in all computer systems. Effectively communicates specimen collection and handling requirements, providing service to external and internal customers. Performs and documents quality assurance checks and provide correction/maintenance. Identify opportunities for continuous process improvement and executes project conception, data collection and implementation. Performs sterile specimen preparation techniques. Follows appropriate documentation protocol and properly identify patients and correctly labels samples. I assist in some testing. I attended and completed the Specimen Processing School atIHC. I have many customer service duties in the area from working with the Home Health Nurses, couriers, other department Techs and taking outside calls from other Hospitals, clinics and Physician Offices. While a Processor at McKay-Dee, I was member of the Idea Team. I participated, approved and implemented process improvement ideas from all departments within the laboratory. Company Name City , State Claims Processor 05/2001 to 07/2002 Processed
medical claims and assured proper payment in accordance with the benefit plan.
Provided customer service for plan benefits, provider networks and available
services. Resolved claim issues for members and providers. Company Name City , State Rural Carrier - TRC 06/2000 to 07/2001
Proficient in all areas of mail
delivery. Numerous duties include, but not limited to: maintaining personal
vehicle for use on the route, sorting and casing mail according to postal regulations.
Maintaining the proper forms and
regulations for special handling mail, bundling mail, loading vehicle, delivery
and collecting of mail and parcels. Performing any follow up with
customers and always maintaining complete and organized records of delivery. Maintained a very neat and organized
working area.
Company Name City , State Owner 09/1999 to 07/2012
Extensive experience in Customer
Service relating to online sales and marketing. Developed detailed ads to
accurately describe a wide range of products from health supplements, cars and
home items.
Worked one-on-one with vendors and wholesalers for the distribution of
products.
Company Name City , State Chemist 06/1997 to 09/1999
Tested environmental samples for
pesticides and herbicides. Developed and maintained quality assurance measures in relation to the
pesticide enforcement grant required for laboratories.
Determined the type and extent of testing required to ascertain the quality of
samples submitted for analyses. Analyzed and interpreted test results in order to assist in the administration
of laws, regulations or specifications relating to the pesticide formulations
or residues found.
Made final decisions which pertain to the chemical content of individual
samples.
Prepared official reports and may be called upon to testify before the court or
the Commissioner.
Experience using Gas Chromatography and High Performance Liquid Chromatography.
Company Name City , State Customer Service Representative & Claims Processor 04/1996 to 03/1997 Extensive training in processing, analyzing and adjudicating claims. Performed a complete and detailed follow-up of inquiries from providers, subscribers and departments within Mountain State. Extensive experience with urgent resolution of problems and research using all available resources, whether the inquiry is received by telephone, correspondence or in person. Experience using numerous databases and knowledge of ICD-9, CPT and HCPC coding. Very versatile throughout the workload and able to switch tasks immediately with accuracy and efficiency. Company Name City , State Project Coordinator 10/1992 to 04/1995 Maintained accurate records pertaining to productivity and budgeting. Generated, researched and developed effective methods for locating people for government, commercial and academic clients. Researched, investigated and located people using a variety of cost-effective methods to include: searches of national and regional databases, telephone interviews and library searches. Analyzed, wrote and produced locator reports for clients that fully describe the locations of the people and the methods used to locate them. Extensive experience with accessing and analyzing credit reports. Company Name City , State Chemist II 05/1990 to 05/1992 Direct work breakdown and scheduling of lab preparation, execution and clean up. Maintained specific operating procedures that insured the successful prosecution in a court of law. Performed numerous chemical procedures including TLC, HPLC, ELISA and other testing methods. Maintained records and accountability of samples, testing equipment and various stages of testing procedures. Education Currently Enrolled : Accounting 2018 Champlain College , City , State Currently Enrolled Bachelor's Degree : Chemistry 08/1992 Virginia tech , City , State B.A. Chemistry Job Related Training: Quality Assurance Specialist - NSF / 21 GFR 111
Course completion.
Quality Assurance Specialist - AirCheck Academy, Trace Analytics Corporation -
Course completion for compressed air testing in a food grade facility according
to ISO 8573.
Specimen Processing School at Intermounatin Health Care from June 2010 through
July 2011.
Skills Regulatory Compliance Document Control Quality Assurance Auditor GMP / ISO 9001 / NSF Calibration Medical Coding Customer Service Databases & Microsoft Office & Sharepoint Process improvement Product Testing Project planning Research | AGRICULTURE |
SALES ASSOCIATE Professional Summary Creative problem solver offers exceptional analytical, communication and interpersonal skills; extensive Mental Health and I/DD experience; management/supervisory skills and a commitment to proficiency and effectiveness for a progressive, quality-driven organization. HIV Director/Case Manager- 3years (B.R.O.N. CDC) Person Centered Thinking Train-the-Trainer Qualified Professional Experience/ 20 years- (CAP-MR/DD; MH/SA; ICF/MR) CPR-First Aid/Bloodborne - Certified Customer Service experience over 20 years Church Office Manager 3+ years Notary Public Teacher/Lecturer Develop policy and procedures manual for other agencies Music Director 6+ years Skills Project management Strategic planning Budgeting and finance Recruitment and talent development Process improvement Visionary Microsoft Office Suite expert Visionary Customer relations Quality control Personnel management Customer-oriented Accounts payable and receivable Flexible thinker Complex problem solving Customer needs assessment Microsoft Office Suite expert Work History Sales Associate 04/2013 to Current Company Name – City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals by [number] %. Contributed to team success by exceeding team sales goals by [number] %. Utilization Management Specialist 12/2012 to Current Company Name – City , State Collected and analyzed data on the effectiveness of programs and projects. Developed and streamlined systems for monitoring and tracking program effectiveness. Documented and investigated complaints and potentially fraudulent claims. Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Attended monthly staff training sessions. Case Manager 10/2012 to 11/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Supplied crisis intervention and substance abuse services to patients in the community. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Documented and investigated complaints and potentially fraudulent claims. Qualified Professional (QMRP) 11/2011 to 12/2012 Company Name – City , State Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Maintained regular contact with clients, including visiting clients' homes. Investigated suspected cases of child abuse, neglect and exploitation. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Supported patients and families in coping with problems resulting from severe illness. Case Manager 01/2011 to 09/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Maintained regular contact with clients, including visiting clients' homes. Wrote reports and case summaries and compiled work records, including required statistics. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Coordinated patient care from pre-admission to post-discharge follow-up. Supported patients and families in coping with problems resulting from severe illness. Office Manager 03/2010 to Current Company Name – City , State Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Offered fair and equitable compensation by comparing current salaries with market pay. Conducted job analysis and job evaluations, resulting in quality job specifications. Shadowed employees to determine an accurate description of the duties and skills required for each position. Director/Office Manager 04/2006 to 12/2010 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Recommended process and systems improvements such as QA/QI. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 2 internal departments and teams. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Qualified Professional/Supervisor 04/2003 to 03/2006 Company Name – City , State Attended monthly staff training sessions. Gave one-on-one attention to students, while maintaining overall focus on the entire group. Created strategies to meet the needs of mentally and physically disabled students. Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement. Developed treatments and casework programs for an average of [Number] patients each month. Met with [Number] patients each day for regular therapeutic interviews. Supported patients and families in coping with problems resulting from severe illness. Coordinated patient care from pre-admission to post-discharge follow-up. Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Residence Hall Director- Administrator II 08/2001 to 03/2003 Company Name – City , State Politely assisted customers in person and via telephone. Strengthened company's business by leading implementation of [project] . Worked directly with [departments, clients, management] to achieve [result] . Hired and trained [number] of staff. TFN Project Coordinator 03/2001 to 08/2001 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Supervised the work of 5 community agencies offering constructive feedback on their work performance. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 5 community agencies. Implemented a set of comprehensive tracking processes to monitor Tobacco Free Nebraska performance. Collaborated with outside agencies in the community to achieve goals. Case Manager 11/1998 to 03/2001 Company Name – City , State Assessed, screened and counseled [Number] clients each day. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Educated [Number] clients each week on the prevention and treatment of HIV and other STDs. Developed a user-friendly web-based data system for in-house program staff and outside stakeholders. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Collected HIV risk assessment data and entered findings in a centralized database. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Assumed responsibility for the agency in the absence of the director. Documented and investigated complaints and potentially fraudulent claims. Educated community members about environmentally-related health issues. Assessed and responded to individual and community health education needs. WIC/Medical Clerk 06/1998 to 11/1998 Company Name – City , State Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Education MBA : Business Administration Current Bellevue University -
City ,
State Master of Arts : Management 6 2001 Bellevue University -
City ,
State Management Bachelor of Science : Early Childhood 12 1994 North Carolina A&T State University -
City ,
State Early Childhood Certifications Skills Accounts Payable, Budgeting, Business Management, Customer Service, finance, Microsoft Access, Excel, Power Point, Microsoft Word, Office Manager, Quick Book, Recruitment, Strategic planning, Typing (45wpm Additional Information NC SNAP Certified | AGRICULTURE |
COMMITTEE MEMBER Executive Profile Result driven professional with experience in working with local and state government agencies. Organized and skilled in financial management, customer service, conflict resolution, EEO matters, contract negotiation, grant writing, and Homeland Security. Proficient in government, private sector, ordinances, rules, and laws. Exemplary ability to lead teams in cultivating a productive work atmosphere, resource management, and meeting external/internal deadlines. Ambitious professional offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an team player work ethic. Skill Highlights Customer Relations Problem Resolution Leadership/communication skills Public Relations Project Management Strategic Planning Contract Negotiations Performance Analysis Core Accomplishments Project Management: Initiated the Brothers' Keeper Program which resulted in a multi-year private and government grant funding. Human Resources: Spearheaded new recruitment and training program which increased retention of employees. Staff Development: Launched well-received program of professional development courses for all staff in conjunction with the Commonwealth of Pennsylvania Municipal Police Officers' Training Commission. Professional Experience Company Name January 2016 to Current Committee Member City , State Works to facilitate citizen participation in the planning and implementation of the Durham Community Development Block Grant Program (CDBG). Ensures that decent affordable housing an d city services are provided to most vulnerable communities. Collaborate with local, state, and federal officials to create jobs through the expansion and retention of businesses in Durham. Company Name August 2015 to Current Correctional Officer City , State Supervise inmates in the close custody (death row, lock down, and mental health) housing units, and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates. Oversee periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals. Maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution/unit. Company Name October 2009 to April 2013 Sr. Police Officer/Field Training Officer (FTO) City , State Assumed first line supervisor duties for a patrol squad in the presence and/or absence of the lieutenant. Administered and completed performance evaluations; reviewed officers reports and daily activity logs for accuracy, completeness and essential elements. Patrolled assigned areas on foot and/or by motor vehicle to control traffic, prevent and/or deter crime and to arrest violators. Issued warnings and/or citations to motor vehicle operators when violations of the Commonwealth of Pennsylvania Motor Vehicle Laws were observed. Company Name March 2007 to July 2011 Program Coordinator/Case Manager City , State Maintained confidentiality in compliance with HIPPA laws, while organizing case records and providing assistance to clients with appropriate documentation; worked closely with local and state social services agencies. Assessed the functional, social, psychological, environmental, and financial needs of all clients. Structured and managed a cost-effective, comprehensive plan to meet the housing, living, and, social service's needs of the client, and implemented a short- term living plan that would help assist them as they worked towards total independence. Company Name December 2005 to March 2007 Sr. Mental Health Case Manager City , State Provided high-quality mental health and educational services to children and adolescents with special learning, social adjustment, dependency and behavioral health needs. Company Name February 2002 to August 2007 Sr. Police Officer/Anti Crimes Unit City , State Initiated drug interdiction and organized crime investigations. Effected many arrests as a result of my investigations of illegal drug organizations, collection of physical and scientific evidence, interviewing confidential informants, and interrogating suspects which led to confessions. Company Name November 2004 to March 2006 Mental Health Technician City , State Reviewed patient charts and treatment history for compliance issues with the Joint Commission on Accreditation of Health Care Organizations (JCAHO). Promoted the maximum cognitive, social, behavior, and emotional development in each patient assigned to me, in the most expedient and efficient manner. Company Name April 1990 to September 1996 Police Officer City , State Member of the Tactical Response Unit, which was responsible for making forcible entries to effect the safe execution of warrants. Served on the Commonwealth of Pennsylvania Office of Attorney General Drug Elimination Task Force. Company Name January 1989 to March 1991 Criminal Investigator
City , State Initiated several undercover sales and purchases of United States Food Coupons. Prepared detailed reports for the United States Attorney for the Eastern District of Pennsylvania for prosecution. Drafted federal Affidavit's of Probable Cause for the U.S. Attorney of the Eastern District of Pennsylvania. As a result of my investigations, all of the defendants were found guilty for violating the U.S. Food Stamp Act (7 U.S.C.2024). Education North Carolina Central University 2016 Select One : Master of Public Administration & Master of Science in Information Science MPA/MIS City , State Dual Master's Degree in Public Administration & Information Science (Strategic Information Management). Coursework: Public Policy Administration, Economic Consequences, Urban Issues in Public Administration, Administrative Law, Principles in Public Administration, American Government, Intergovernmental Relations, Human Resource Management, and Information Systems in Organizations. Kaplan University 02/2013 B.S. Legal Studies : Legal Studies City , State GPA: Dean's List Honors
*The National Society of Collegiate Scholars
*Recipient of Accelerated Scholastic Scholars Scholarship Kaplan University Accelerated Scholastic Scholars Academic Achievement Award Charlotte School of Law City , State Coursework: Torts Liability 1 & 2, Legal Writing, Lawyer Practicing (LP), Professional Responsibility, Ethics, Civil Procedure Problems in Practice United States Dept. of Justice Deoxyribonucleic Acid (DNA) Initiative Training Forensic DNA for Officers of the Court Law 10 Legal Guide for the Forensic Expert Advanced and Emerging DNA Techniques and Technologies DNA Amplification for Forensic Analysts Communication Skills Report Writing Courtroom Testimony for Forensic Analysts Crime Scene & DNA Basics for Forensic Analysts DNA Extraction and Quantization for Forensic Analysts Collecting DNA Evidence at Property Crime Scenes Federal Bureau of Investigation (FBI), Training Division's Office of Technology, Research, and Curriculum Development (OTRCD): National Intelligence Awards Bravery Commendation - 1994, 1995, 2001, 2002 Valor Commendation - 1993, 1994, 2002 Unit Commendation - 1993, 1995 Professional Affiliations City of Durham Citizens Advisory Committee American Bar Association (Student Member) International City/County Management Association (ICMA) Council on Legal Education Opportunity (C.L.E.O.) National Conference of State Legislatures National Association for the Advancement of Colored People (NAACP) The Most Worshipful Prince Hall Grand Lodge of Maryland and Jurisdiction, Inc. Skills Team Leadership Departmental Operations Leadership Time Management Training and Development Conflict Resolution Negotiations | AGRICULTURE |
VOLUNTEER FRONT DESK RECEPTIONIST,CANTEEN WORKER Career Overview I am a highly enthusiastic,self motivated, skilled and hardworking customer service oriented professional, seeking a position as a costumer service representative in your company in order to contribute my organization, problem solving and strong communication skills to ensure customer satisfaction. Core Strengths Strong interpersonal skills Seasoned in conflict resolution Creative problem solver Courteous demeanor Energetic work attitude Telecommunication skills Typing skills (35 words) multiple phone handling Computer skills,Word Perfect POS Familiar with social sites,Twitter,Apps Consistently generated additional revenue through skilled sales techniques. Worked as Museum Attendant,Greeted large crowds of patrons upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. proficiency in Excel, Microsoft Software. Volunteered for Red Cross Hurricane Katrina Relief in Baton Rouge,Louisiana,2005 Who's Who Student Excellence, Baltimore City Community College,2004 VIP Math Tutoring program for . Baton Rouge Public Schools, 2008. Work Experience Volunteer Front Desk Receptionist,Canteen worker Mar 2014 to Nov 2014 Company Name - City , State Greet visitors and register all blood donors upon entry of building Answer calls and inquiry of blood drive and provide directions information blood donating areas Check ID of all non donor visitors, monitor security footage. Assisted in Canteen work by greeting donors after donating blood,engage them in conversation,monitor for dizziness,fainting,and weakness after donating blood. Maintained up-to-date knowledge of Red Cross donation policies,rules and regulation when registering new donors Musician and Choir Director Apr 2013 to Sep 2014 Company Name - City , State Direct the choir in the manner of compliments and support the worship agenda for the congregation. Select appropriate music for Sunday Morning and special religious service that may be called by the Pastor. Schedule weekly rehearsal for choir in preparation for church performance. Attend monthly meetings with board members to maximize church and choir membership Contact. Supervisor: Y Supervisor's Name: Evie and Dedra Mathews, Supervisor's Phone: 225-344-8930). Volunteer Security and Museum Greeter Jan 2010 to Jul 2012 Company Name - City , State Provide a visual security presence in the galleries of artifact collections and the special exhibit. Make hourly rounds to ensure the safety and preservation of the art and artifacts. Monitor entrance of visiting patrons while recording hourly activities in a daily log sheet.. Ensure secure conditions are maintained so as to prevent theft/or damage to art objects. Other duties are to greet visitors, answer questions and provide information and directions to the different areas of the museum. Assist in set up of special events Volunteer supervisor, Barbara Moir. Cotton Breeding Lab Technician Sep 2006 to Aug 2007 Company Name - City , State Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. cotton fiber to repeat the process of treating the seeds. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Dr J Myers, Supervisor's Phone: 225-578-2110). Organists Assistant Choir Leader Jan 2005 to Jan 2007 Company Name - City , State Assist the main choir director in leading worship music for Sunday services and special services. Substitute as director for adult and children choir Provide musical accompaniment for choir and congregation. Conduct choral weekly rehearsals to perform during services. Collaborate with director to organize and select music for Sundays. Or special performances, such as Easter and Communion. Provide church office personnel with appropriate information to include in church bulletin, Contact Supervisor: Yes, Supervisor's Name: Roosevelt Pryor, Supervisor's Phone: 225-343-0065). Student Anatomy & Physiology Laboratory Technician Dec 2003 to Jun 2004 Company Name - City , State Process and prepare animal tissue sample for student lab Worked as a team member performing cashier duties, product assistance and cleaning. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Accurately logged all daily shipping and receiving orders. samples from animals for class examinations, and laboratory courses Perform routine laboratory tests using written standard testing procedure. Responsible for routine quality control procedures such as recording temperatures of refrigerators, freezers that stores animal specimens Clean up after each lab session by washing, and if necessary, sterilizing tools, equipment, and supplies. Maintaining safety in laboratory area, equipment, supplies, and materials. Student Chemistry Lab. Technician Oct 2002 to Dec 2003 Company Name - City , State Took special orders by professor to meet the inventory of supplies Set up and prepare class demonstrations and experiments. Maintain Inventories, order and receive stocks materials, supplies, and equipment for the classes laboratory use. Prepare and dispense solutions and chemical materials used for lab classes which include reagents, chemicals, bases, acids and, buffers. Prepare unknowns for students to analyze. Issues and maintains records on materials loaned to students, instructors, and other departments; issues and maintains records on lockers Supervisor's Name: Prof. Dr.Fikire, Supervisor's Phone: (410)462-6842). Academic Student Academic Advisor Sep 2001 to Aug 2003 Company Name - City , State Interacted with Class instructors to schedule special exams for students Advise students regarding information, and academic requirements of a specific course program or major. Assist students in evaluating academic abilities, setting career goals. Prepare advising materials such as student information, and re. Light clerical, filing, and entering student data information. Contact Supervisor: Yes, Supervisor's Name: Joanna Bagg, Supervisor's Phone: (410)462-6024. Casino Shift Security Apr 1997 to Dec 1999 Company Name - City , State Attended local, regional and national trade shows for product development training as defined by the company Greet visitors, monitor and guard against illegal activities, theft and vandalism escort gambling hall money during transport from Gaming pit to scheduled destination. Follow the guidelines to effectively perform functions of the job. Respond to emergencies as needed by notifying local police and supervisor. Record security log on daily activities, coverage of assigned area as well as parking. Answer incoming calls,direct caller to appropriate persons Temporary Security Gallery Attendant Apr 1993 to Sep 1993 Company Name - City , State Patrol assigned galleries at the beginning and end of shift to maintain for complete inspection of the artifacts, collection on premises. Report to supervisors of any suspicious activities or medical emergencies. Greet Patrons and provide general information to visitors about the museum, such as operating hours, special events and exhibits,as well public facilities. Ensure visitors safe and pleasant experience. Check exhibits and displays and report if they are any displacement or damage. Worked also as a team member performing cashier duties, product assistance and cleaning. Front Desk Security Mar 1989 to Jun 1991 Company Name - City , State Front Desk Security Greet visitors,check ID,have visitors sign in,issue temporary visitor passes and valid parking passes. Monitoring entrance and, checking visitors, and employee's identification, inspect packages as well as sign for deliveries Watch for and report irregularities such as fire hazards, leaking pipes and if any Security doors are unlocked. Patrol areas periodically, examine windows, doors and gates to determine if area is secure Follow guidelines and appropriate procedures as specified in Security Handbook. Educational Background Bachelor's Degree , History International Studies 2008 Louisiana State University - City , State , US GPA: GPA: 3.0 12 Semester Hours History International Studies GPA: 3.0 Analytical Mathematic course that focus on Analyzing differentiation, integration and analytical functions. Relevant for analyzing and problem solving for Laboratory work. Geology Science and Lab course on Metric systems, Earth interiors, crustal Formations, Earthquake, and Volcanoes. Associate Degree , General Studies 2004 Baltimore City Community College - City , State , US GPA: GPA: 3.2 12 Semester Hours General Studies GPA: 3.2 Relevant Coursework, License and Certifications: Organic Chemistry Course and Chemistry Laboratory Statistical Mathematics and Algebra. Personal Interests Skills Customer service, art, clerical, doors, special events, filing, focus, French, L, machinery, director, materials, Mathematics, money, office, windows, personnel, problem solving, quality control, Read, recording, research, safety, cash handling Activities Art, painting,Illustration Composing and playing music; Piano Volunteer community events mentoring and tutoring math to Elementary school students Interior designing,study architecture,historic homes | AGRICULTURE |
JAMAICA- APICULTURE EXTENSION SPECIALIST Summary of Skills Physical Planning and Land Management Urban and Regional Planning Land Use Planning Geographic Information System (GIS) Strong organizational and planning skills. Strong leadership qualities with flexibility; Able to work alone, as team member, or as supervisor. Skilled in communications, both written and verbal. Document creation and information management. Leadership Activities: Director of Sports - Students Union, University of Technology, Jamaica (2008-2009) University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009) Education Bachelor of Science : Urban and Regional Planning University of Technology University of Technology, Jamaica Bachelor of Science (BSc) in Urban and Regional Planning High School Diploma Campion College Campion College, Jamaica High School Diploma Certificate of Education : (GCE), Advanced Level Subjects Four General Certificate of Education (GCE), Advanced Level Subjects Seven Caribbean Examination Council (CXC) Subjects Professional Experience Jamaica- Apiculture Extension Specialist 07/2013 to Current Company Name The assessment and management of government owned apiaries in a region of three parishes Inspection and monitoring of apiaries owned by both the government and bee keepers Training and development of bee keepers - how many bee keepers? The identification of areas for research and liaise between researchers and beekeepers how did you identify these areas and how did this help the business operations or grow business? Project conceptualization and implementation- preparing project proposals for group submission to enable grants to the beekeeping industry Supervises and monitors activities on group projects and community groups - what did you do? Prepare reports on a monthly, quarterly and annual basis outlining all activities carried out for the period Jamaica- Planning Technician 07/2012 to 08/2012 Company Name Member of the planning team assigned to the Portmore Development Plan Project. Conducting land use surveys in designated special areas of the development order region. Serving as team leader - what does leader do? Composed and submitted weekly progress reports to project supervisor, identifying any anomalies Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations. Input of land use data into Geographic Information System (GIS). Generation of land use maps for designated special areas using geographic information system (GIS). National Environment and Planning Agency, Jamaica- Planning Technician 06/2011 to 12/2011 Conducting land use surveys in designated special areas of the development order region. Serving as team leader for an assigned team. Composing and submitting weekly reports to project supervisor on work undertaken each week. Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations. Input of land use data into Geographic Information System (GIS). Generation of land use maps for designated special areas using geographic information system (GIS). 01/2011 to 01/2011 Company Name National Environment and Planning Agency, Jamaica- Planning Technician 06/2010 to 08/2010 Conducting land use surveys in designated special areas of the development order region. Composing and submitting weekly reports to project supervisor on work undertaken each week. Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the planned community consultations. 01/2010 to 01/2010 Company Name Jamaica- Planning Intern 08/2008 to 10/2008 Company Name Conceptualizing, researching, composing and presenting a proposal for the Conservation of the Historic Buildings in Emancipation Square, Spanish Town, St. Catherine Jamaica. Recruiting and leading a team of built environment professionals from within the organization to assist with and appraise the different technical aspects of the proposal. Conducting site visits and land use surveys of the Spanish Historic District; interpreted and presented data collected from such surveys using the Geographic Information System (GIS). Submitting proposal to the Tourism Enhancement Fund with the major aim being to gain funding for the undertaking of the proposed project. Project gained funding and was implemented. Member of the research team assigned to conduct land verification survey in the Windsor Heights Community of Central Village, St. Catherine. Tasks involved: Identifying and cataloging land parcels belonging to the UDC. Recording the location and current land use/land cover of land parcels identified using written and photographic techniques in addition to the Global Positioning Satellite system (GPS). Member of the planning team assigned to the Caymanas Estate Development Project. Tasks involved: Researching and documenting a number of land use alternatives for the upgrading of the Caymanas Estate Development Plan. The updating of existing land use and land cover maps within the project areas. Undertaking mapping using traditional cartographic techniques in addition to the use of the Global Positioning Satellite system (GPS) and the Geographic Information System (GIS). Undertaking socio-economic and land use surveys; interpreted and presented data collected from such surveys. National Environment and Planning Agency, Jamaica- Planning Intern 07/2008 to 08/2008 Involved in the compilation of policies for the Kingston & St. Andrew Development Order. Participating in the data gathering and analysis efforts for the development of the Kingston and St. Andrew Development Order. Undertaking land use surveys in the development order region. Using the Geographic Information System (GIS) to update land use surveys. 01/2008 to 01/2008 Company Name 01/2008 to 01/2008 Company Name 01/2007 to 01/2007 Company Name Memberships and Affiliations Royal Institute of Chartered Surveyors (RICS) Jamaica Institute of Planners Campion College Alumni Association Accomplishments University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009) Certifications Four General Certificate of Education (GCE), Advanced Level Subjects Skills Land Use, Basis, Business Operations, Inspection, Operations, Proposals, Training, Global Positioning, Gps, Geographic Information System, Gis, Survey Technician, Liaison, Award, Excellent Written And Verbal Communication Skills, Land Use Planning, Written And Verbal, Recruiting, Documenting, Mapping, Topo, Progress | AGRICULTURE |
DIRECTOR OF OPERATIONS, BPO Executive Summary Results-Focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Core Competencies Operations Management Staff Development Change Management Cross-functional Team Management Complex Problem Solving Calm under pressure Computer-Savvy Skilled negotiator Experience Director of Operations, BPO 11/2013 to 04/2015 Company Name City , State Responsible for 3 Sales Locations (Over 200 employees) managed team of 200 professional that consisted of hiring, training, and performance management. Strengthened the client relationship between the client and Concentrix. Increased Client revenue from 2.2 Million to 3 Million on a monthly basis. Surpassed revenue goals in four consecutive quarters. Over 6 Basis points improvement in all conversion metrics. Improved every KPI from Close Ratio, Activation per rep, and overall ARPU. Led the program meetings, strategy, and overall direction on a daily basis. Revamped new comp plan for reps more geared to Sales performance. Increased profits by developing, initiating, and managing sales programs on a day to day basis. P & L responsibility- Increased overall Gross Margin to as high as 32%. Director of Sales 05/2010 to 11/2013 Company Name City , State Responsible for 2 Direct Sales Locations (Over 500 People) hiring, training, and performance management . Consistently ranked #1 site every month in 2010. Improved every KPI metric from Close Ratio, Activation's, and ARPU. Played and instrumental role in the Direct Sales Strategy from every aspect from Compensation Plans, Training & Quality, and overall direction Revamped the Sales Integrity team with a new process that helped improve all Quality metrics. Hired and Trained new Management and mentor them for success. Presented Sales Analysis to Executive Management regarding Direct Sales Performance. Led site Management with staff meetings, new strategy, and direction on a Daily basis General Manager Of Sales Operations 10/2005 to 05/2010 Company Name City , State Established a New Sales Team from the ground up. Hiring, training, and performance management on a daily basis. Sales team grew from 50 reps to 300 in the site due to high performance. Led Supervisors and Managers on a daily basis and implemented that led to increased performance. Developed and Implemented new business life cycle which included planning, marketing, hiring and training #1 Sales performing site every week, month, and year from 2006-2010 in every metric YoY improvement in every Metric. Close rate increased from 19% in 2005 to 32% CR in 2010. Led the Sales team on a day to day basis with high energy and employee engagement. Traveled extensively to other call centers in 2009 to initiate same performance model and launch new Direct Sales sites in Phoenix, AZ. Provided timely feedback to Executive Management regarding Direct Sales performance Responsible for P & L for 300 sales rep in the site Sales Supervisor 11/2003 to 10/2005 Company Name City , State Led a team of over 14 OB Sales reps Motivated, trained and developed, and held Sales reps accountable on a daily basis for Sales goals Ran different department contests to increase motivation and Sales performance. Handled Sales reps reviews on a annual basis. Trained and developed reps through call monitoring and one on one meetings. Successfully promoted 5 Team members to a Supervisor role let the Outbound Sales department in Sales performance on a daily and weekly basis. Education and Training Business Management 2001 Bergen Community College City , State , USA Skills Business Management,
conversion, Client, Customer Satisfaction, Customer Services, customer service
experience, Direct Sales, direction, Executive
Management, focus, forms, hiring, languages, Director, marketing,
meetings, works, Enterprise, Network, performance
management, Quality, , real time, recruiting, Sales, Sales
Analysis, Spanish, Strategy | BPO |
BPO TEAM LEADER Summary Seeking to provide top-quality support to ensure a competitive advantage in the global marketplace. Accomplishments Recognized for playing an instrumental role in exceeding company expectations for turn around time during 4th quarter at 95% in 4 days. Achieved a strong relationship with agents/sales of company partners in exceeding groups expectation of service, and increased sales relations. Experience BPO Team Leader 02/2015 to 02/2017 Company Name City , State Managed and motivate BPO Onboarding Team to meet team goals Auditor of documentation and group implementation. Interact with PPO Network management, clients, agents and sales Executed and met project deadlines Strong sense of urgency; able to resolve escalated issues immediately. Developed and executed implementation workflow/processes. Maintain 95% within 4 days TAT for implementation of groups, 5% above agreement with client. Manage over 3000 clients and brokers. BPO Implementation Specialist 05/2013 to 02/2015 Company Name City , State Infrastructure for O drive and folders. Developed a more efficient system for emails/BPO Workflow and manual Enhanced and improved maintenance of agent/group information with DW (Data Warehouse program) Assistant to Account management team and VP of Administration. Re-pricing Coordinator 06/2009 to 06/2013 Company Name City , State Re-pricing of HCFA and UB's claims. Developed relationships with PPO network management vendors: Select Health Partners, Encore, Multiplan, Medicare, DHS and Aetna claims. Correspond with Examiners regarding status of RRT referrals. Solely responsible for all Aetna claims, 30,000 lives. Implemented workflow and first manual of Aetna process. Improved and decreased errors with auditing process Verification of Provider/Facility PPO status. Administrative Assistant/HR Assistant 04/2004 to 04/2009 Company Name City , State EZ-Movers - Long Distance Dispatcher Assistant. Long Distance scheduling of drivers/trucks. Administrative paperwork for pickup and delivery. Data entry of information of customers. Spreadsheet upkeep of scheduled deliveries. Interact with customers and drivers in regards to pickups/deliveries and/or payments. Rainbow Hospice - Receptionist. Front desk duties. Incoming and outgoing faxes. Assist PCM, Clinical secretary, RN, Social workers. Handle all incoming calls, to both main office and ARK location. Process all faxes accordingly. Keep accurate track of overnight calls, and team faxes. General Administrative duties. Answering phones. Processing invoices. Data entry of all purchase orders, using scanning system, batch invoices and close file. AS400 used. Administrative Assistant II/HR Coordinator 08/2002 to 01/2004 Company Name City , State Assist management in coordination of organizational administration activities (performance review, cost center updates, customer issues) and within scope of authority, resolve problems and issues independently and proactively. Responsible for the daily operations of the field office, assuring employees were up to date with pertinent information; work closely with the Office of Building in any issues. Prepare and process, submit reports, timekeeping and other payroll and business operations processes; train staff or management on timekeeping and other administrative processes. Expense reports submission. Review; approve all invoices/billing for process. Submission of checks for payments. Utilize SAP program. Assist management in special projects. Attend meetings, seminars and record notes or provide information when needed. Schedule and coordinate meetings, conferences, travel arrangements and maintain group or manager's business calendar. Manage the process of on-board additions/transfers to staff to assist the manger in ensuring a smooth transition. Responsible for the day to day coordination and routine administration with LAN activities for field office. Interface with internal and external contacts regarding business unit administration issues and concerns. Demonstrate the ability to organize and balance the responsibilities of budget control (travel, supplies, invoice processing). Excellent interpersonal skills, with the ability to interact with internal/external business partners and staff at all levels. Excellent organizational skills to prioritize and coordinate multiple tasks. Education Producers License : Life and Health 2013 Kaplan City , State B.A : Business Administration 2018 Kaplan University City , State Associate of Science : Business Administration 1992 Northwestern Business College City , State Business Administration Pastoral Counseling 2014 New Hope Counseling School City , State B.A. (nonaccrediated) : Ministry and Biblical Studies 2014 International School of Ministry City , State Skills Administrative duties: Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, , Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Telephone Skills, Time Management, Travel Arrangements, Type 85 WPM, Typing, Vendor Management, Documentation auditor. Hospice Assistant, Human Resources assistant. Invoice processing, Order entry, Re-pricing of claims, Receptionist, Recruiting and trainer. People skills : great enthusiastic people person, advanced problem-solving, great organizational skills. Computer skills: MS Office, Data entry, RIMS, SAP, Outlook, Data Warehouse Maintenance, Provider Maintenance Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word. | BPO |
CUSTOMER SERVICES Summary Professional in Economics with 7+ years of experience in the financial sector, as administrative assistant, manager, analyst and customer services. Optimizing work methods through the planning and execution of daily activities that correspond to my position. I have the ability to work in a fast paced environment, successful in maintaining multiple tasks, able to work well individually or with a team, dedicated and focused to achieve the objectives. Highlights Leadership Strategic Planner Customer relationship Management Support Financial Trader Analysis Accomplishments Improved department efficiency 40% through implementation of strategic workflow and process improvements. Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Created new operational planning strategy to drive business development Researched, calmed and rapidly resolved client conflicts to mantain customer relationship. Experience 07/2016 to 11/2016 Customer Services Company Name － City , State Support english and spanish incoming call flow Provide information to new and existing customers to support
their needs and finding a solutions to keep customers satisfied and retain business. Navigate computer systems to properly conduct the objective of the campaign and locate customer
data or other electronic information, records each call by accurately documenting status and
comments in the platform. 06/2013 to 05/2015 Manager - BPO Analyst Company Name － City Lead Team of 15 professionals Analysis coordinator and risk management for Citibank International. Record national and international ACH transactions to reduce risk of fraud and comply the policies and government regulations. Create monthly reports to maintain the business
control. Define strategy and bussines plan to control the volume transactions Train and suppot risk personnel during new system implementations ans upgrades 10/2008 to 05/2013 Financial Assistant - Trader Company Name － City Support the financial investment area in buying and selling financial assets. Advise the customer with their investments to higer returns Find solutions to customer's necessities through e-mail and phone calls. Organize electronic files and maintain paper files updates Verify details of transactions, including funds received and total account balances. Deposite dividend Payments, settle invoices, administer the petty cash to keep the office up to day provide financial reports and office
supplies Open ans assign new Client Accounts. Keep confidential information. Education 2014 Bachelor of Science : Economics City Colombia Economics YENI MALDONADO Languages Spanish - English - Portuguese Skills Attention to detail, Billing, Customer Services, data Analysis, Documentation, e-mail, English, organize files, financial, financial reports, investments, Leadership, meetings, Microsoft office, office, Portuguese, Risk Management, selling, Spanish, Strategic Planning, phone, web page | BPO |
SR. WORKFORCE MANAGER Summary Results-oriented Workforce & Relationship Manager with diverse background in management & customer service. Dedicated to providing excellent customer service and making operational and procedural improvements that drive savings. Experience 12/2014 to 05/2015 Sr. Workforce Manager Company Name － State 33% reduction of non-productive agent time (+/-600 workforce) Forecasted 14 million yearly contacts within +/- 5% of projection FY16 Q1 savings of $250,000 thru allocating volume on/offshore Reduced hours onshore by 46%; $17 million saved annually Saved $1.14 million annually & 30% performance improvement Launched three T-Mobile stores; net revenues of $600,000 annually Volunteer work and community-wide outreach activities Bluestem (e-Commerce) - Workforce Planning Manager (Pennsylvania) 07/15 - 10/16 Managed onshore team of five (5) workforce & Kronos analysts, seven (7) Quality Assurance analysts & to ensure optimum deliverables for account management along with two (2) Reporting analysts Supervised real-time team of four (4) at two (2) onshore locations; maintaining intraday allocation to budget to achieve various service level objectives for Sales & Customer Services queues Forecasted 14 million yearly contacts (hitting within +/- 5% of projection), on/offshore, within budgeted target in a 7 by 24 setting to ensure contractual compliance with penalty avoidance Allocated forecasted volume on/offshore to budget; FY16 Q1 savings of $250,000 Reduced non-productive time by 33% thru schedule optimization (+/-600 workforce onshore) Facilitated 14 weekly forecast meetings between clients to keep abreast on impacts to $1 Billion projected forecast Assumed leadership point of contact in absence of executive management Developed & coached team members through departmental cross-training to ensure business continuity Lead creation & revision of (non-existent/outdated) departmental SOPs for Workforce, Kronos & QA to provide consistent guidelines & training materials resulting in a 16% departmental manpower reduction and $100,000 annual savings Modified Hours of Operations that reduced onshore hours by 46%; saving $17 Million annually while boosting employee morale Managed a team of four (4) enterprise schedulers along with six (6) indirect support & real-time staff both on & offshore; 7 by 24 Managed workforce department for Alorica's #1 client (DirecTV) Planned capacity for each respective nine (9) site's operation & training teams to meet client expectations; +/-2,000 workforce Analyzed, monitored and reported on all staffing assumptions (client's call volume, headcount requirements, shrinkage, attrition and handle time goals) and provided recommendations to ensure optimal financial impact to organization Developed detailed staffing plans for each line of business that ensured consistent achievement for each 30-minute interval compliance requirements and adjusted manpower as needed Simulated impact of proposals for client expansion (including opening new sites) and recommended action for staffing Improved workload balance between nine (9) sites thru allocation adjustment of the seven (7) lines of business Directed & maintained weekly best practice client calls for each of the seven (7) lines of business to ensure team had adequate training & resources to succeed within their roles Hosted daily workforce and operations conference call to validate resources, performance & deadlines for deliverables such as meeting contractual KPIs for the seven (7) lines of business eBay Enterprise (e-Commerce) - Workforce Specialist (WFM) (Florida) 11/11 - 12/14 Received "SPOT AWARD" from Director of Workforce Planning & Business Intelligence (included bonus) for leadership within my group "during the most transitional period within the organization.." - resulting from a 40% departmental manpower reduction Ensured optimum Intraday staffing & performance at 4 onshore locations with +/- 5,000 workforce to drive cost savings in a 7 by 24 setting (no offshore support) Administered real time monitoring as it relates to queues, occupancy, service level, handle time and schedule adherence Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90% adherence workforce target Prepared, Hosted & Reported WebX daily tele-conference meeting enterprise-wide to review previous day's performance, current & future day's plans, staffing, trends, expected volume & marketing campaigns to ensure readiness for 100+ clients (12 Verticals) Constructed daily impact summaries for service level and performance as it related to real-time account management Reforecasted and managed intraday call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing/dynamic forecasts of 20 Million contacts annually Trained new & current Team Members on SOPs using authored materials along with updating current materials Volunteer work (BET) building evacuation/emergency response team and community-wide outreach activities l. 01/2000 to 11/2011 Consultant Company Name Supervised operations, project readiness, preparation and implementation for telecommunications and customer service systems for call centers ranging from 15-100+ employees, including monitoring & review of performance metrics & workforce adherence to achieve client expectations Integrated senior management & staff duties of a national customer service & claims management center into existing operations at corporate headquarters saving over $1.14 million a year with a 30% performance improvement Recruited, managed and trained employees & developed and implemented policies & procedures for marketing and customer service strategies to client specification & satisfaction Launched three (3) T-Mobile authorized dealer wireless stores with net revenues of $600,000 annually Managed client accounts and identified business development opportunities (b2b), while maximizing market share with increasing profits and maintaining client retention to promote business continuity and drive cost savings Charrette and event facilitation & planning, including contract negotiations and on & off-site coordination for $1 million+ budgets & campaigns utilizing interactive intelligence while coming under budget Promoted & publicized clientele for arrangement of international venues including speaking engagements, lectures & tours using social media & marketing campaigns to optimize budget. 10/1996 to 01/2000 Intraday Operations Analyst Company Name Supervised Intraday Workforce Management Operations staff of 10 at two (2) onshore Centers including scheduling, staffing, recruiting, hiring, training and performance reviews and Q&A to provide optimized support of Center KPIs Chaired weekly team meetings for quality work product for Clientele (Microsoft, HP, Deutsch-Bank, Gateway, Comcast, Symantec.) including providing premium customer service & technical support Reported daily metrics of Help Desk performance measurements & KPIs of all clientele at multi-sites ranging from 400-1400+ employees including volumes, averages and deviations to promote contractual agreements Leveraged workforce on an Intraday basis and adjusted manpower real-time according to contractual stipulations & current performance, volumes and trends Co-Created & Co-Chaired both Stream's Values Committee and Stream University established for workforce development & lower attrition; still in effect today. Education Bachelor of Science : Social Science Portland State University － City , State Social Science Skills account management, b2b, balance, budgets, budget, business development, Business Intelligence, contract negotiations, Clientele, client, clients, Customer Services, customer service, e-Commerce, executive management, senior management, financial, Gateway, Help Desk, HP, hiring, Kronos, leadership, Director, marketing, market, materials, meetings, Enterprise, optimization, performance reviews, policies, proposals, speaking, quality, QA, Quality Assurance, real-time, real time, recruiting, Reporting, Sales, scheduling, specification, staffing, Symantec, technical support, telecommunications, training materials | BPO |
TEAM LEAD SENIOR ANALYST Professional Summary MBA in Business Management, Finance & M.S in Information technology Professional Summary: Overall 7+ years of experience in implementing and supporting Information technology operations and multiple business projects for Google Maps, Wipro for client Hewlett Packard. Over 4 years of experience in project management / operations management in leading multiple small scale and large projects by staffing and resource planning, managing metrics, people management, project life cycle. Managing day to day operations and KPI for the project and delivering in specific time frame. Determine and analyze process requirements and develop functional needs for the processes. Worked with cross functional teams for 5 years includes training, technical, quality, metadata, tech-stop and other cross functional teams like business analysts, quality analysts, Worked with other functional leads and senior / quality analysts by proposing various solutions. Skills Diploma in Computer Applications NICET Institute Core Java Completed Web Designing & MS office package course from APTECH Computers- India JIRA tool. SQL. Microsoft Office, PowerPoint, Excel, Visio & Project. Seeking for PMP Certification will get certified at the earliest. Work History Team Lead Senior Analyst , 01/2012
to 08/2012 Company Name – City Ensured that all the projects and processes are adhered to pre-defined standards. Acted as a liaison between the senior business managers and various global stake holders. Recruited 100 + Analysts for the process by suggesting best practices and effective methods. Captured and documented business requirements and transformed them into functionalities Strategic management, Project Initiation, Planning, Delivering project deliverables in time frame. Collaborate on system specifications and workflow documents for new projects and/or features and maintains/updates existing specifications and project documents. Capacity planning staffing and resource allocation as per the requirements. Possess good written and verbal communication skills for influencing team members stakeholders. Demonstrated various strategic management leadership skills for executing multiple projects. Operations / Project Lead for Multiple Projects Cognizant & Global Logic 2012 January 2016 April for Client Google Maps Roles and Responsibilities Daily monitoring of metrics, investigating inefficiencies and improve team processes to meet KPI. Monitor work flows and conduct quality reviews to ensure high standards in line with project needs. Liaise with management regarding work flows, industry updates, changes and policy reforms. Analyzing requirements, client needs and policies by transforming them into business functionalities. Bridging the gaps in various cross functional teams by documenting various policy and process enhancements with effective communication. Tracking of various metrics on daily basis for generating weekly metrics reports. Ability to make sound and wise decisions in projects for solving complex operational problems. Performing root cause analysis for identifying various problems and providing optimum feasible solutions. Educating and coaching team members on various policies standards by enhancing competencies. Monitoring performance of analysts by adding and measuring various performance metrics. Interpret customer feedback, monitor satisfaction, and help drive programs to improve team performance Analyze metrics and recommend operational flow improvements based upon analysis. Experience in presenting various complex information and data in a precise and understandable way. Driving exceptional customer service to the end clients. Experience in breaking down problems and issues into segments and resolving them by strategy in given timelines. Demonstrated transparent accountability in various projects throughout the leadership career. Documenting and defining the scope, time and costs of the project. Mentoring / Training the newbies and other cross functional teams on various IT products and functional needs and business needs. Trained over 200+ associates by sharing knowledge on various processes of multiple projects. Expert in all the project management tools like MS Share point, Visio and very proficient with excel, word, PowerPoint and SQL. Service and Escalations Ticket management. Prioritizing issues related to production and resolving them by amicable solutions Proactively tracking bottle necks in the process and resolving them by providing feasible solutions. Writing SQL queries for updating and checking dashboard metrics to ensure operational efficiency for enhancing KPI. Ability to work independently with minimal supervision. Worked with various and different cross functional teams like business and quality analyst's others. Associate Analyst , 01/2011
to 08/2012 Designed and developed various Business works projects as part of integration. Understand existing frameworks and applications. Determining requirements and translating them to business requirements. Providing solutions for complex challenges to various cross functional teams. Highlighting issues pertaining to process and documenting best practices for process enhancement. Proficient using excel and SQL basic queries for data extraction, analyzation and reporting. Associate Analyst , 02/2009
to 11/2009 Company Name Helping customers by giving feasible solutions related to windows operating systems. Solving all complex problems pertaining to computer hardware and software. Troubleshooting all the internet and network cable issues and other computer peripherals. Suggesting alternate products and pitching for sales. Achieved CSAT KPI by providing optimum solutions and customer satisfaction. Resolving customer queries pertaining to H.P products and achieving customer satisfaction. Data Entry Specialist / Analyst , 06/2008
to 01/2009 through Kelly services for client Google. Analyzing data and using various queries to transform the requirements. Determining process and business requirements. Transforming process requirements into business logics and functionalities. Providing good communication to end clients and business leaders. Documentation of various process to increase operational accuracy and efficiency. Writing basic SQL queries for data reporting and for other business/ technical functional needs. Education Bachelor of Commerce : accounting and business management ,
Osmania University - accounting and business management GPA: 3.0 Master of Business Administration : GPA: 3.4 Master of Science : Information Technology ,
Wilmington University Delaware - Information Technology GPA: 3.31 Skills analyst, basic, Business works, cable, Capacity planning, coaching, computer peripherals, computer hardware, Computer Applications, Client, clients, customer satisfaction, customer service, Documentation, Driving, features, frame, functional, Java, leadership, leadership skills, Logic, Mentoring, Excel, Microsoft Office, MS office, windows operating systems, PowerPoint, Share point, word, network, policies, presenting, processes, Project Lead, project management, quality, reporting, sales, sound, SQL, staffing, strategy, Strategic management, supervision, translating, Troubleshooting, verbal communication skills, Visio, Web Designing, wise, workflow, written | BPO |
SENIOR MANAGER Skill Highlights Windows / Mac OS, MS office suite, HRMS oracle applications Training Attended Year Title Location Organised by 2011 Basic Leadership Skills Jamshedpur Professional Experience Company Name 09/2008 Tata Consultancy Services is India's largest IT and IT outsourcing organization with a global workforce of over 305,000 employees spread across more than 45 countries. In North America, TCS is headquartered at New Jersey and employs over 30,000 employees. A seasoned HR professional with over 7 years of HR experience, currently working as the Head of Talent Acquisition and Resource Management Group for BPS North America at Tata Consultancy Services in Cincinnati, Ohio Past experience includes working as the HR Generalist for TCS BPS across various locations like Midland, MI, Cincinnati, OH in the US and Mumbai and Chennai in India. Expertise in full-cycle recruiting, screening resumes, behavioral based interviewing, and managing the hiring process. Hands-on experience in recruitment in the IT and IT Services. Most productive in a fast-paced, high energy, team environment. Major strengths include building relationships, multi-tasking, time management, adapting to new procedures as business climates change and communication skills. Work experience of over 3 years in the US Geography as the Head Talent Acquisition and Resource Management Group - BPS North America. Prior to this I have worked at Satyam BPO at Hyderabad from Mar 2007 to Sep 2008 as the HR Employee Relations Specialist in the HR team for a US based process. My areas of specialization are Employee relations, Recruitment, Performance Management, Organization Development and Change Management. Company Name Senior Manager 03/2007 to 09/2008 Period Since Sep 2008 Position Head Talent Acquisition and Resource Management Group - BPS North America Work Location Midland, Michigan, Cincinnati, Ohio; Mumbai and Chennai, India Key Accomplishments: Proficient in Leadership hiring, focussed headhunting through linkedin. Successfully completed hiring for a 50 FTE project for a niche skill (Mortgage) in Cincinnati, OH in less than 60 days Successfully completed hiring for a 25 FTE project for a niche skill (Pharma) in Cincinnati, OH in 30 days. Focussed Analytics hiring for TCS BPS in North America, a first of its kind where associates were hiring to work from client location for A&I domain, 10 critical positions staffed within 45 days. Enabled deployment and rotation of associates within the US to ensure 98% utilization of resources in BPS North America Responsibilities: Head Talent Acquisition and Resource Management Group - BPS North America Recruitment for Mortgage and Pharma clients in Cincinnati, Ohio and Midland, MI area through various internal and external hiring channels Maintaining hiring budget by ensuring recruitment through vendors is reduced and encouraging internal referrals, web-sourcing and internal movement of associates. Leadership hiring for TCS BPS Sales and Solutions function, relationship roles Focussed hiring for Analytics and Insights for multiple clients for TCS in North America, closed 10 critical positions within 45 days. Reduced hiring cost for Niche positions by 30% and Non-Niche positions by 45% in FY 14. Human Resource Relationship Manager for all BPS associates in the North America Geography. Ensure adherence to IQMS documentation standard to ensure compliance and represent HR during internal and external audits. Maintaining Attrition within permissible limits (Early Warning Indicator, Hi-Potential program, stay interviews) Building Employee Connect through innovative employee engagement and CSR initiatives Handling other employee-related issues including full & final settlements/severance, query resolution, grievance handling Streamlining policies on integrity / disciplinary actions & performance improvement plan Managing employee performance appraisal process end to end and facilitating any disagreements Monitoring bell curve and at the end linking Increment for high performers /exit plan for non-performers. Provide developmental strategies to the business and performance assessment of employees Adhering to FMLA and FLSA guidelines. Pilot and Deploy HR Projects across BFSI vertical Drive the Quarterly promotion process Ensure Promotion assessments are completed in time and results circulated to respective stakeholders Drive associate Development plan based on promotion results Drive participation in the Bi-Annual HR Survey [PULSE] in the BFSI vertical. To ensure participation in various Employer branding survey Design and deploy associate retention plans Identify, deploy and support Green Belt and process improvement projects within HR Employee Relations team Provide inputs in policy and strategic initiatives to the HR Leadership team. Company Name 03/2007 to 09/2008 03/2007 to 09/2008 Work Location Hyderabad, India Responsibilities End to end Employee Relations activities Induction of new hire associates to orient them about Satyam BPO Policies and processes Closure of Background check for new hire associates by closing out discrepancies in previous employment check / education check Conducting Employee engagement activities like skip level meetings, one-on-one meetings, town halls, awareness sessions etc to understand employee's expectations and address queries Initiate Disciplinary action as per process for violation of rules or non-adherence to the Code of Conduct Address associate grievances by initiating enquiry, conducting group meetings and submitting findings report along with recommendations Support in carrying out Employee satisfaction surveys and Organization branding surveys Complete Performance Management process by adhering to the timelines, educating associates and managers about how to complete the appraisals. Interface with the client on a regular basis for audit requirements with regards to associate background check and drug tests. Roll out of associate incentive plans across business unit for associate retention. Education Post Graduate Degree MS - HRM : Human Resources 2007 ICFAI University [Dehradun] , From ICFAI School of HRD , City , India Human Resources Bachelor of Science : Information Technology Science and Commerce BSc I.T University of Mumbai Birla college of Arts India Information Technology Science and Commerce Personal Information I have a valid H1B visa to be employed in the US. Interests 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable Skills Basic, branding, budget, Bi, Change Management, closing, communication skills, client, clients, documentation, Employee Relations, fast, hiring, Human Resource, HR, Leadership, Leadership Skills, Mac OS, Managing, meetings, MS office suite, Windows, 98, multi-tasking, oracle applications, Organization Development, performance appraisal, Performance Management, Policies, process improvement, processes, Promotion, Recruitment, recruiting, Sales, settlements, strategic, survey
Design, time management Additional Information I have a valid H1B visa to be employed in the US. XLRI 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable | BPO |
REALTOR Professional Summary Motivated real estate professional with 16 years of experience. Versed in all aspects of real estate, time management, negotiation, conflict resolution, property management, asset and portfolio management and administrative functions. Core Qualifications UT Real Estate License Accredited Buyer Representative REO and Foreclosures Traditional Real Estate Short Sales Asset Management Title and Escrow Leadership Conflict Management Negotiation Experience 10/1999 to Current Realtor Company Name － City , State Manage the entire process of selling real estate. Minimized losses on foreclosures through analysis, management, marketing and liquidation of real estate owned properties by clients and investors. Evaluated economics of the property (including BPO and appraisal analysis) for month-end figures and the best marketing disposition plans. Prepare listings, sales contracts, counter-offers for negotiation with the banks Negotiated seller's deficiencies to be waived with financial institutions and other's who had a vested monetary interest in the property. Provided marketing direction to brokers and monitored the performance of outside agents. Evaluate preforeclosure BPOs and appraisals to assist in bidding and buydown analysis. Communicate with clients to understand their property needs and preferences. Negotiate contracts on behalf of clients. Ensure that the legal formalities are completed prior to closing dates 04/2014 to 12/2015 In-House Realtor Company Name － City , State Buyer's Agent for Restore Utah Successfully negotiated and closed 55 MLS transactions during my one year contract. Identified long term value in properties. Prepared documents such as representation contracts, purchase contracts and estimated settlement statements. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Monitored multiple databases to keep track of all company inventory. 07/2007 to 06/2011 Sr. REO Asset Manager Company Name － City , State Effectively managed the marketing of REO assets according to a specific time lines while focusing on lowering loss severity. Monitored the eviction process & negotiated cash-for-keys with occupants. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Supervised brokers to ensure that properties were being marketed according to client standards. Managed third party vendors and obtained bids, overseeing repairs and maintaining properties. Negotiated contracts based on the best interests of clients. Met all monthly and quarterly sales goals. 02/2005 to 08/2006 Tax Research Analyst Company Name － City , State Produced tax reports for builders and title companies. Extensive file management and maintenance. Performed tax research including the research of all 1915 and 1972 Act Bonds including Mello-Roos tax assessments for the state of California Delivered tax reports on time per clients and customer time constraints. 05/2003 to 11/2003 Licensed Title and Escrow Officer Company Name － City , State Actively communicated and assisted realtors, mortgage bankers, and loan officers with real estate transactions of all types. Maintained connections with sellers and buyers, financial institutions, homeowner's associations and other institutions that had vested interest in the properties. Prorated fees such as real property taxes, per the contract, and prepared the settlement statements and loan documents. Reviewed documents ensuring all conditions and legal requirements were fulfilled. Coordinated in-house and outside closings. 08/1999 to 05/2003 Realtor / BPO Specialist / Accredited Buyer's Specialist Company Name － City , State Negotiated, facilitated and managed real estate transactions. Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area. Developed and maintained a list of properties suited to different needs and budgets. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. Negotiated contracts on behalf of clients. Guided clients from beginning to end of the home buying process in choosing the right property. Extensive file management and document imaging. Performed all property evaluations for banks, relocation and asset management companies. Education 2003 Escrow License : Title and Escrow DW Moore － City , State 1999 Real Estate License : Real Estate Stringham Real Estate School － City , State Professional Affiliations National Association of Realtors Utah Association of Realtors Skills Asset Management, Administrative, Client Relations, Computer Proficient, Conflict Management, Contract Negotiation, Digital Photography, File Management, Marketing, Microsoft Office, Organizational Skills, Problem Solving, Property Management, Real Estate and Tax Research, Sales Software: Sales Force, Social Media | BPO |
MANAGER- ADMINISTRATION & FACILITIES Executive Summary A motivated administrative professional seeking a position in a challenging environment. Over 8 years experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done." Core Qualifications Compensation/benefits administration Change management Inventory control Staff development Operations management Policy/program development Skilled negotiator Supervision and training Computer-savvy Travel administration Schedule management Self-starter Deadline-oriented Spreadsheet development Professional Experience Manager- Administration & Facilities January 2007 to January 2011 Company Name － City Responsible for managing all the travels & transport related official activities while maintaining the healthy work environment & discipline and handling various company vehicles. Coordinate for air travel & hotel bookings arrangements and conference hall bookings also travel arrangement of visa for official purpose as per requirement while accountable for boarding & lodging of Management Heads and guests Liaise with vendors for purchase orders, Vendor Reconciliation, invoices & agreements, ensuring timely payments. SAP knowledge in efficient inventory management and vendor management. Liaise with various authorities and departments for smooth commercial operations for shipment of good/material between outlets. Maintain & update the premise lease agreement in liaison with various Government agencies like - Electricity Office, Municipal office, Telecom office etc. Handle & oversee the Allocation of Workplace, Telecommunication, IT infrastructure & other regular necessities to the employees at the facility Responsible for maintaining hygienic surroundings by efficiently managing various branch operations activities. Coordinate Housekeeping and Security management services and activities with other departments and assuring that the staff follows established safety regulations in the use of equipment & supplies at all times. Maintain & control uniform needs for departmental staff. Requisite all supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment Up keep and maintenance of equipments and machines, scheduling of cleaning shift wise, maintaining the visual appearance and aesthetic décor of the premises, problem resolution, job safety practices etc Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Complete Event management for all the meetings and conferences and internal event of the Organization, Accountable for all the utilities & maintenance of office furniture including procurement of office furniture & equipments, various outsourced services like Security Services, Printers, Stationery Suppliers, Electrician, Water Suppliers and Travel Agents etc. Assistant Manager January 2006 to January 2007 Company Name － City Independently handled the overall functional management for Food and Beverage outlet & implemented strict measures in customer care procedures to optimize guest satisfaction & retention. Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning, Menu selection- seasonal and on festivals based on customer reviews. Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work. Handled guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Successfully established effective systems for record retention by creating database for daily correspondence tracking. Training & Administration Manager January 2004 to January 2006 Company Name － City Analyzed each department's training needs and developed new training programs based on the analysis.Designed training modules that implemented strategic business practices and organizational behavior training concepts Designed and developed training and development programs based on both the organization's and the individual's needs. Considered the costs of planned programs and kept within budgets. Worked in a team to produce programs that were satisfactory to all relevant parties in the organization, such as line managers, accountants and senior managers at board level. Devised individual learning plans. Produced training materials for in-house courses. Assisted in managing the delivery of training and development programs. Ensured that statutory training requirements were met. Evaluated training and development programs. Helped line managers and trainers to solve specific training problems, both on a one-to-one basis and in groups. Develop the use of alternative learning methods in practice such as coaching, e learning, clinical supervisor, shadowing to support the workforce development benchmark Independently handled the overall functional management for Food and Beverage outlet & implemented strict measures in customer care procedures to optimize guest satisfaction & retention. Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning, Menu selection- seasonal and on festivals based on customer reviews Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work. Handled guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score. Handling the housekeeping, general maintenance & formulating administrative policies. Arranging requirements such as transport facility, guest house, etc. handling out-sourced staff, suppliers, budget, equipment / materials and inventory control. Designing the Annual Budget which contains the entire expenses in General Admin, Infrastructure, repairs and maintenance for the financial year. Monitored training costs to maintain the training budget. Created testing and evaluation procedures.Effectively trained instructors and supervisors on techniques for managing employees.Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs. Designed electronic file systems and maintained electronic and paper files.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Education BBM : Business Managment , 2000 MYSORE UNIVERSITY INDIA － City , State , India E commerce Skills Proven written and oral communication skills • Proficient in managing business correspondence • Ability to organize personal work priorities • Knowledge of filing and updating records • Ability to make travel and accommodation arrangements • Light bookkeeping knowledge • General office procedural knowhow • Ability to work independently and as part of a team • Ability to type at least 35 WPM • Excellent organizational skills • Expert in handling office equipment • Internet savvy with expertise in Microsoft Office • Excellent customer service orientation • Ability to research and analyze data effectively • Exceptional attention to detail and interpersonal skills • Strong ability to use standard business software and applications • Demonstrated ability to remain self motivated at all times • Able to manage stress • Flexible in working hours | BPO |
SR. NETWORK ENGINEER Summary Bilingual Network Engineer offering in-depth understanding of IT infrastructure areas, particularly IT Network Design, Implementation & Optimization of Wired & Wireless Network. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects. Certifications CCT Data Center, CCNP, CCNA, MCSE, Security +, Network +, A+ Skills Routers: Cisco 17XX, 18XX, 26XX, 28XX, 37XX, 38XX, 39XX &72XX series & ASR 1K & 9K Series Switches: Cisco 3550, 3750, 45XX, 65XX series, Nexus 5K, 2K, 7K, 9K Load Balancer: Cisco CSS, F5 Networks WAN Optimization: Cisco WAAS, PPP Multilink Routing: OSPF, EIGRP, BGP, RIP-2, PBR, Route Filtering, Redistribution, Summarization, Static Routing. Switching: VLAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing &Multi- Layer Switching, Multicast operations, Layer 3 Switches, Ether channels, Transparent Bridging LAN: Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, CDDI, Token Ring, ATM LAN Emulation WAN: Leased lines 64k - 155Mb (PPP / HDLC), channelized links (E1/T1/E3/T3), Fiber Optic Circuits, Frame Relay, ISDN, and Load Balancing. Various Features & Services: IOS and Features, HSRP, GLBP, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, DNS, TFTP and FTP Management. IP Telephony: IP Telephony utilizing Cisco routers, FXO/FXS/E&M/T1/ISDN/ PRI, Call manager (publisher & subscriber) AAA Architecture: TACACS+, RADIUS, Cisco ACS. Security / Firewalls: Cisco ASA Firewalls 55XX, IPSEC & SSL VPNs, IPS/IDS, DMZ Setup, CBAC, Cisco NAC, ACL, IOS Firewall features, IOS Setup & Security Features Juniper: EX 2200, EX 4200, EX 4500, MX-480, M Series, SRX210, SRX240 VPN: Remote VPN & Site to Site VPN, DMVPN Wireless Site assessment using AirMagnet & Ekahua Adaptors. Installation, configuration and maintenance of Palo Alto Firewalls. Work Experience Sr. Network Engineer Sep 2014 to Jul 2017 Company Name － City , State Implementation of VLANs with InterVLAN communication Implementation of HSRP,
VRRP and GLBP redundant routing protocols Configuration of MPLS, BGP
and EIGRP Installation and
configuration of Layer 3 Switching infrastructure Installation and
configuration of MPLS WAN routers Cisco Call Manager and
Unity Connection versions 7.1 and 8.6 administration. Cisco Call Manager and
Unity Connection operating system upgrades and installation
TACACS+ configuration and
administration of all network devices using for authentication, authorization
and accounting Manage incidents, Change
Management and projects with System Center Service Manager Monitor Active Directory
servers and all Cisco network devices with System Center Operations
Manager Implementation and
management of Cisco Prime Network Control System for wireless network Implementation and
management of Cisco Mobility Service Engine for wireless network Sr. Network Engineer Nov 2011 to Aug 2014 Company Name － City , State Responsible for maintaining network with over
5000 users.
Experienced with troubleshooting of network
issues in layers 1, 2, and 3.
Experienced with Vlan assignment, on both Cisco
and Brocade devices. 802.1x and Mab configurations.
Experienced with troubleshooting issues with
both Cisco and Brocade switches/routers.
Experienced with trouble shooting Spanning Tree
issues that may occur during and after hours.
Responsible for setup and install of switches
and routers. Includes Configuration and Hardening for both Cisco and Brocade.
Responsible for activating user, printer, VTC
ports and troubleshooting link inactivity on a daily basis, as well as issues
with 802.1x, MAB issues, port-channeling, link-aggregation, VTP issues, RSA Key
issues. Used Knowledge base to find solutions for issues
that arose with customers networks using Pro-series network program running on
Windows Server 2000 and Windows Server 2003 R2.
Communicated with team members to successfully
keep customer downtime to a minimum.
Experienced with troubleshooting of network
issues in layers 1, 2, and 3.
Experienced with Vlan assignment, on both Cisco
and Brocade devices. 802.1x and Mab configurations. Responsible for setup and install of switches
and routers. Includes Configuration and Hardening for Cisco. Network Engineer Feb 2003 to Aug 2009 Company Name － City , State Connected switches using trunk links and Ether Channel Responsible for maintenance and utilization of VLANs, Spanning-tree, HSRP, VTP of the switched multilayer
backbone with catalyst switches Implemented redundant Load balancing technique with Internet applications for switches and routers. Support Network Technicians as they require training & support for problem resolution including performing
diagnostics, & configuring network devices
Used Network Monitoring tool to manage, monitor and troubleshoot the network
Configured Cisco IOS Feature Set, NAT and Simple Network Management Protocol (SNMP) for Network
Security implementation
Received inbound calls of technical nature, independently resolved customer complaints, concerns and
inquiries regarding their Internet connection
Troubleshoot a wide range of technical support issues and connectivity problems such as authentication,
connection speed, e-mail configuration, and loss of synchronization
Experience in new employee mentoring, training and coaching Education MBA , IT 2011 London School of Accountancy & Management － City , United Kingdom PGDMS , Management 2010 London School of Accountancy & Management － City , UK Associate of Science , Science 2001 Rizvi College of Arts, Science & Commerce － City , State , India Personal Information Authorized to work in the US for
any employer Place of Birth: Hyderabad, India Date of Birth: 1st of November, 1982 Present Resident in Birmingham, AL Sex: Male Status: Married Hobbies: International Travel, Driving, Cooking, Movies, Music, Dinning Out. | BPO |
QUALITY ASSURANCE LEAD Career Overview Coaching & Development Technical Support Ability to multi-task in a demanding environment Process improvement Administrator of Development Knowledgeable system, with extensive knowledge of the companies internal procedures. I am able to to be Energetic, outgoing and driven to reach company goals. Core Strengths Customer Service Professional that possess outstanding communication and organizational skills with emphasis on creating training materials and motivational modules. Key strengths include implementing standardized policies and procedures; training development and delivery to drive performance improvement for customer service agents. Has a strong work ethic with the ability to work as a team player or individual in various leadership roles. Key Strengths Quality Assurance Monitoring Customer Experience Life-cycle Escalations Training Development & Delivery Leadership & Management Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information. Annual Best Leadership Award of the year Completed Love or Lose communication Leadership course CLE Training Award for Leadership Support of the year Work Experience Quality Assurance Lead 08/2014 to 07/2015 Company Name City , State Monitor a select number of agents per hour, per day, per week deliver feedback within an acceptable time frame Analyze Mobility Support Departments Created Mobility Support Team quality form, Observations form Implemented program that resulted in Mobility Support quality scores increase by 10% which results in a higher quality expectation percentage Participate and speak in the weekly huddles, which provides continued motivations to all agents Participate in staff meetings and coordination sessions with staff personnel to exchange ideas and information as it relates to call center Actively facilitate calibrations and monitor the program requirements Assisted in creating recognition programs Created the new quality assurance newsletter on monthly basis which is employee based to motivate and recognize top performers, leadership, management, new hire graduation and team building events Attended CLE (Coaching Leadership Essentials) Training and Development and continue to utilize the new coaching processes Monitor selected agents in multiple departments and contracts bridging the gap of communication within the departments Trained Management on Excel spreadsheets and reporting shortcuts, metric reports, etc. Cross trained on several different contracts within the call center Contributed in the start-up of new Sprint contract Created Informational Development tips to call center agents Created Coaching tracking spreadsheet to assist in analyzing the agent opportunities Assisted in creating Development Progress plans to assist with process improvement. Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs. Cross-trained and provided back-up for other customer service representatives when needed. Manager 11/2010 to 08/2014 Company Name City , State Implemented program that resulted in a 15% point increase in agent quality scores Assisted in implementing Customer Experience program that achieved a sustained Net Promoter score of 90% + Project Managed the development and implementation of new dispatch system. Developed training materials which resulted in improved customer service agent performance Implemented customer compliment initiative which led to an increase in employee moral Project plan creation and implementation Implemented and created operational procedures, practices and materials Developed quality materials, audit protocol and training modules Conducted successful client tours and presentations, which increased financial bottom line Managed third party vendor relationships on issue escalation and process documentation Supervised in-bound call center consisting of Client Services Representatives as well as departmental leads. Monitored overall performance, attendance, and training progress for all representatives assigned. Conducted interviews for entry level openings and technical support positions. Recipient of company's leadership support achievement award Development and maintained the call center knowledge base system. Lead Customer Service Agent 03/2010 to 11/2010 Company Name City , State Emergency Dispatch Agent Consistent top performer Handled customer escalations for peers as need Assisted in training and development Peer to Peer mentoring program Promoted to Quality Assurance Department in 6 months of employment Created Culture committee to increase morale Created excel metrics reporting spreadsheets Monitored in-bound and outbound calls Coaching and development of co-workers. Technical Customer Service Agent 09/2009 to 03/2010 Company Name City , State Troubleshoot setup top boxes Troubleshoot Mac and PC operating issues Dispatched mobile technicians as required to customer locations Created tracking tickets for issues Maintained a maximum handle time of 12 minutes Data Entry Scheduled new cable and Fios installation. Senior Service Agent - Assistant Supervisor 05/2005 to 02/2007 Company Name City , State Quality assurance monitoring Processed customer prescription claims Verified insurance coverage Researched escalated customer disputes Mentored new hire training classes Created new standardized procedures and policies for agent accountability. Educational Background High School Diploma : General August 2000 Newman Smith High School City , State Bachelors of Science and Psychology degree : Psychology 2016 University of Phoenix City , State Course work is related to the management field with because it is constant face to face interaction with employees and co-workers. By obtaining my degree the related course work helps me to excel in interpersonal development of people that may have opportunities. Skills Telecommunication, multi-tasking call center, coaching, contracts, client, customer service, data entry, documentation, financial, insurance, team building, leadership, Mac, materials, meetings, mentoring, Outlook exchange, newsletter, organizational skills, personnel, policies, presentations, process improvement, Quality assurance, re-engineering, reporting, spreadsheets, team player, technical support, Training Development & Delivery, training materials, Troubleshooting,Strong public speaker,Careful and active listener, Professional and friendly, Able to think outside the box | BPO |
IT SUPPORT OFFICER Executive Profile Seeking assignments in Hardware Network Servers Technical Support with an organization to deliver results by leveraging strong exposure in IT Operations. Cisco certified Network Associates with nearly 6 year & 3 months of experience in Site & Networking Operations, Installation, Configuration, Technical Support/Troubleshooting, Incident Management as well as Client Servicing. Server 2k3, 2k8 & Ubuntu server configuration, Network Configuration, implementation of DHCP Server, File server, DNS server and Network Monitoring tools. An effective communicator with excellent skills in building relationships Possess, strong analytical, problem solving and organizational abilities. Assembling and disassembling PC, motherboard, hard disk drives, and working with local and network printer, configure cable UTP,STP, coaxial Key Highlights Manage the data server and data security. Successfully performed configuration of NAS Server, AD Server, Child Domain, Cisco Router, Firewalls, Network Printers, Provided expertise in installation and management of IT infrastructure for Cisco routers, switches, Servers and Thin client, Systems, Network Cables, Network Printers,Softwares etc. Delivered a successful up gradation of Enterprise Domain server from windows 2003 to 2008. Received appreciation from Client's Top Management for providing value addition to the project by automating certain tasks and saving time and resources. Skill Highlights Configuration and managing VMware workstation server and creating virtual systems. Windows XP, Vista, Windows7 and Windows 8 Working in Microsoft office 2003 and 2007. Working in Kingsoft Office, Libre Office Working in thunderbird mail, outlook mail PME mail. Local and external network monitoring. Computer Hardware Assembling, Dissembling, configuration and maintenance of computers and Troubleshooting of PC and printer's problem. Other Software Knowledge of ERP, Time desk , CCTV, PPC, Tally. ESS and CHS etc. Professional Experience IT Support Officer March 2011 to August 2015 Company Name System Administrator April 2010 to January 2011 Company Name Lab Technician Technical Support April 2009 to March 2010 Company Name Comprehensive knowledge of CISCO networking technologies and Protocols. Handling the network infrastructure LAN/WAN, migration & configuration of network Devices (Routers, Switches, Firewalls etc.). Skilled in planning and implementing LAN/WAN solutions. Configuring Routing protocols (RIP, EIGRP. OSPF, Static and Default Route) Assisting in the design & implementation of the network and troubleshooting. Troubleshooting Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems. Configuring and troubleshooting IP Phones, Network Printers and Virtual Interface (VMWare) related issues. Assigning user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company's policies. Configuration and Maintaining LAN installing Active Directory, DNS, DHCP, FTP, TELNET,User profile, Remote Connectivity, Assigning IP Address, Managing Local and Domain User's Account, and sharing Permission, Terminal Services, Trusting, Software Deployment etc. Configure windows server 2003 and 2008 with Active Directory ,Terminal Server Group Policy and manage Data server with security. SAP Basis Client GUI installation. SAP Online Support System Backup and Recovery DR to HADR Data synchronization Monitoring. User management Transaction Lock/Unlock User Authorization and Users Role Windows Servers Microsoft active directory services, Server 2003-2008, Configure Domain security policies, Local security policies Configure and manage File server and Share Folders. Design: DNS and DHCP servers in 2003-2008 Server. Configure and Manage Users profiles. share folders and implementing group polices. Configuration Microsoft Terminal services, RDP, and other remote access tools. Education B.A EIILM University － City Higher Secondary passed From M.P. Board Bhopal. High School passed From M.P. Board Bhopal. Professional Certifications MCP Microsoft Certified Professional fist paper clear of administering Windows Server 2012 in June 2013. (ID No. 10171726) CCNA - Cisco Certified Network Associates in Dec. 2009. (ID No. 11716258) JCHNP- Jetking Certified Hardware Networking Professional from jetking infotrain limited ,A.B. Road Indore M.P : 2010 Professional Affiliations National Council For Vocational Training from Neocorp International Ltd Pithampur in Nov - 2013. Major Attainments Accredited with Best Cricketer Award from Neocorp Internation LTD Inter Tournament in Indore (2014). Personal Vitae Father's name : Mr. Govind Singh Lodhi Date of birth : 1st Jan 1988. Personal Information Marital status : Married. Hobbies : Playing Cricket Permanent Address : Village:- Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge. Languages English, Hindi. Skills Active Directory, Backup, CCNA, CISCO, Cisco Certified, Computer Hardware, Hardware, Client, customer satisfaction, Dec, DHCP, DNS, EIGRP, English, ERP, Firewalls, FTP, GUI, Hindi, IP, LAN, Managing, access, Microsoft Certified Professional, MCP, mail, Microsoft office, Office, outlook, Windows 8, Windows, Windows7, Windows XP, migration, ESS, Network Associates, Network Printers, network and troubleshooting, network, Networking, OSPF, policies, printer, Protocols, RIP, Routers, Routing, SAP, SAP Basis, Servers, Switches, technical support, Phones, TELNET, Terminal Server, Troubleshooting, Vista, WAN, Windows Server Additional Information Marital status : Married. Hobbies : Playing Cricket Permanent Address : Village:- Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge. | BPO |
TRANSACTION PROCESSING ANALYST Summary Dependable individual who brings management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated person demonstrating effective leadership in all aspects of the job. Dedicated serviceman focused on applying 6 years of military Multimedia Illustration experience to gain employment in the civilian sector. Exceptionally hard worker well-versed in Adobe CS5, Graphic Design, Excel, Word and Power Point. An individual who is passionate, creative and multi-talented, a hands on professional that has a great attitude and fun to work with. Accomplishments Joined the Army Reserve at 17 for a total enlisted term of 8 years. Became assistant manager at Buffalo's SW Cafe after one year of working there. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Consistently generated additional revenue through skilled sales techniques. Became Theater manager after 13 months as a security guard. Successfully decreased staff turnover by 10 % in 5 months, by increasing moral. Managed the training for over 200 employees. Initiated new merchandise store inside theater which resulted in increased sales. Served as key contributing member to Leadership team. joined Accenture in 2014 and was given responsibility for advanced analytics reports after 6 months. promoted to financial analyst after 12 months. Led the development of more than 4 new financial reporting methods to measure productivity and efficiency.Increased cost-effectiveness through compliance enforcement and implementation of a new quality control system. Experience Company Name December 2014 to Current Transaction processing Analyst City , State Provided EVMS support to Control Account
Managers (CAMs) on F100/OME and Power systems financial reports. Assisted CAMs with planning and development of
Work Breakdown Structure (WBS). Completed plan Change Requests to
add, de-scope, reprofile future work/budget. Met with CAMs to review data related to their
projects, particularly Schedule, Performance, Actual data and resulting
variances. Created Work Release Authorizations (WRAs) for
baseline changes and new activities.
Created Interdivisional Work Authorizations
(IDWAs) in SAP. Charge number maintenance. Supporting monthly EV Metrics to central
engineering, including review of variance explanations, forecasts, and
performance/data updates. Supported the quarterly manpower planning
process by updating forecast project hours with CAM input and/or proposal hours
in Basis of Estimate (BOE). Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Restructured and analyzed SAP, Business Warehouse, and Winsight to improve budget reporting. Company Name July 2010 to February 2014 Theatre Manager City , State Trained, coached and mentored staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Strengthened company's business by leading implementation of fairness and equality for all employees Worked directly with our support office and other managers to achieve objectives. Created new revenue streams through our in house studio store. Developed and rolled out new policies. Exceeded company objectives for the studio store by increasing revenue. Company Name March 2008 to September 2010 Assistant Manager Trained around 20 of the staff. Developed and rolled out new policies. Trained, coached and mentored staff to ensure smooth adoption of new programs or policies. Company Name July 2007 to July 2013 Multimedia Illustrator Trained in the use of tear gas and explosives. Served as custodian of classified documents. Prepared documents for destruction. Operated and maintained communications equipment. Performed as a fire team member during situational training exercises and all infantry dismounted battle drills. Documented and processed classified materials. Tracked personnel and supplies within the company. Maintained 100% accountability of all assigned equipment worth more than $20,000. Planned and briefed personnel on missions. Constructed and camouflaged infantry positions and equipment to prevent detection. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Generated new ideas with limited direction and varied internal client needs. Presented projects to internal clients. Generated computer graphics and page-layout software, graphic elements and photography. Edited existing PowerPoint slides to enhance the corporate message. Generated detailed specs of final designs. Carefully proofread labels and sales materials prior to printing. Created aesthetically-pleasing advertisements that complemented the products. Researched current and emerging art and graphic design technologies. Education Art Institute of San Antonio Bachelor of Arts : Media Arts and Animation City , State Media Arts and Animation Sandra Day O'Connor High School High School Diploma City , State Skills Adobe, advertisements, art, coaching, interpersonal communication, Excellent communication, Creative design, client satisfaction, customer service, Dependable, adaptable learner, Staff training, First Aid, Government security clearance, graphic design, computer graphics, Leadership ability, marketing, organized individual, messaging, Microsoft office, PowerPoint, Weapons training, page-layout, critical thinker, photography, policies, very fast learner, sales, scheduling, tear gas training, Troubleshooting, Honesty, loyalty, integrity, proficient in SAP, EVMS | BPO |
DIVISION OPERATIONS & RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Professional Experience Division Operations & Risk Oversight Manager 03/2014 － 04/2016 Company Name City , State Successfully planned and built a new business model for operations team; successfully streamlining internal processes and mitigating operational and financial risk Developed third party risk management oversight platform consisting of management, awareness and testing exercises Provided oversight of divisional monthly financial management requirements and oversight of budget administration (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Provided oversight & administration of divisional operational change management tool (PBF/ORR) Provided oversight of vendor SOW Harmonization (Operational Risk Prevention) Provided oversight and governance of divisional procedure documents Regularly provided operational and or strategic planning support to 5 Directors, COS, and VP. Operations & Risk Oversight Manager 05/2013 － 03/2014 Company Name City , State Planned and built a new business team for the division Provided oversight of Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) requirements and quality assurance responsibilities Departmental SPOC for risk oversight/awareness and remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight and governance of divisional procedure documents Regularly provided strategic planning and operational insight/support to 2 Directors and VP. Vendor & Compliance Manager 09/2011 － 05/2013 Company Name City , State Regularly reported to departmental Director & partnered with key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed and managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning and operational insight/support to 2 Directors. BPO Vendor Manager 12/2008 － 09/2011 Company Name City , State Regularly reported to departmental Director, Executive Director & partnered with key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic and international Managed Vendor performance to SLAs / KPIs, including forecasting to actuals Communicated existing and emerging operational risks to senior leadership and procurement; project managed remediation efforts Provided operational insight in the development/extension of Vendor SOW's Managed operational and executive vendor relations Acted as the first line of defense in vendor incident management Managed direct reporting management level analysts and 4 BPO Vendor Relationships. Network Operations Manager 04/2008 － 12/2008 Company Name City , State Regularly reported to departmental Director Met/Exceeded KPIs and SLAs Provided oversight of FiOS network provisioning and order fulfillment Provided oversight of network outage management including stakeholder communications Managed first and second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce and management level direct reports). Network Operations Supervisor 03/2006 － 04/2008 Company Name City , State Met/Exceeded national network provisioning and order fulfillment performance metrics Supported FiOS sales channels and regional operations (provisioning fallout and facilities assignment) Participated in FiOS cross-functional teams on network and provisioning system enhancements Managed planned and unplanned network outages Effectively managed labor union relationships Regularly reported to team Manager and department Director. Network Operations Specialist 09/2005 － 03/2006 Company Name City , State Performed root cause analyses and monitored completion of remediation plans by business owners Provided FiOS quality assurance data and call calibrations for Managers and Directors Performed associate level ticket audits and quality observations for FiOS provisioning and repair/maintenance Collaborated with national/regional operations teams in the development of FiOS provisioning processes and procedures Facilitated associate level FiOS provisioning training Regularly reported to team Manager and department Director. Education 2011 Villanova University Certificate 2004 Bachelors of Arts and Applied Science (BAAS) : University of North Texas - Applied Technology and Performance Improvement City , State GPA: Cum Laude Cum Laude Applied Technology and Performance Improvement 2002 Certificate in Computer Network Technology Associate (CNTA) : Southern University City , State 2001 Associate of Science : Southern University - Computer Science City , State Computer Science Associate of General Studies : Mathematics Mathematics Skills accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations | BPO |
SR. CAMPUS RECRUITER Summary Solutions and results driven professional with over 10 years of high volume recruitment experience across multiple disciplines and industries. Recognized and known for commitment to excellence and delivering high quality service. Highlights Full Life-Cycle Policy Development Organization and Project Management Social Media Recruiting Behavioral Interviews EEO and OFFC Competent Profitability Analysis Skype and Adobe Connect Interviews Manage and Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre-screening Reference and Background Coaching and Supervision Virtual Recruitment Facilitate and Manage Open House Events 80% Peak Season Travel Recruitment Planning Experience Sr. Campus Recruiter August 2009 to April 2016 Company Name － City , State Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house and virtual events for applicant sourcing and pipeline Create and monitor key metrics for applicant tracking, admissions, and student yield utilizing DMAIC model Perform cost and profitability analysis and functional cost reporting to support recruitment budget Managed and maintained an annual budget of $300,000 to $335,000 for recruiting, marketing, awards, events and travel assignments Write and update recruiting policies as needed Develop local and regional recruitment and travel for the southeast (NC, SC, VA, WV, FL, TN, GA) Lead Recruiter (Seasonal)
March 2015 to August 2015 Company Name － City , State Manage full cycle recruiting, hiring, marketing and placement of teachers, Instructional Coaches and Instructional Assistants throughout Charlotte Mecklenburg County "Read to Achieve" summer program. Track metrics related to recruiting (e.g., candidates yielded by each source, time to hire, etc.) to evaluate various strategies and improve hiring efficiency Lead a team of 3 recruiters and 1 recruiting coordinator Sr. Recruiter October 2007 to March 2009 Company Name － City , State Managed all phases of recruitment, including defining hiring management needs and posting available positions Utilized job boards, referrals, 3rd party vendors, advertisements, and open house events for candidate sourcing and pipeline Supported and managed a monthly 200 requisition load for a multi-level call center environment with a 20-day TTF goal for: Sprint, Sealy, Aetna and AT&T BU's Created and monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness and diversity hiring needs utilizing DMAIC model Conducted interviews, reference and background checks on all job applicants Maintained and managed a recruiting budget of $7,000 for brand awareness, travel and events Employment Specialists September 2004 to October 2007 Company Name － City , State Maintained and supported a workbench of 100-150 requisitions (exempt and non-exempt) within the southeast, and southwest areas of the country with a 30>60>90 TTF goal Prepared and reviewed background and drug screens and processed offer acceptance Drafted job descriptions and created new job classifications Pre-screened job applicants, and coordinated weekly travel itineraries for applicant interviews Performed employment, background and reference checks Effectively coach hiring managers on applicant tracking in PeopleSoft Education MA : Human Resources , 2004 Webster University － City , State Human Resources BA : Education , 1997 South Carolina State University － City , State Technical Skills Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP & HRIS Policy, and FMP | BPO |
NOC ENGINEER Summary To work for professional organization that gives an opportunity for growth and to contribute value based management talent along with the seeking guidance from proficient seniors to help me sharpen my skills. To be a part of the team that works in dynamically challenging environment for growth of the organization and helping in achieving goal congruency. Working as a NOC (Network Operation Center) Engineer in Encore Capital Group. That is a leading BPO in call center technology.
Having Eight plus years of professional experience, I bring forth a unique set of knowledge and skills which include an in-depth understanding of Business Processes and Structured Methodologies, experience in the Customer Service industry, excellent understanding of Offshore Client requirements, professional education and valuable experience gained mostly while working in last couple of organisation. Highlights Service Now, Microsoft Lync, MSN.
*VPN: Cisco client, Cisco SSL, Check point Secure client.
*Operating System: XP, Windows 7.
*Office Tools: MS Office 2007 & 2010 Experience NOC Engineer Apr 2011 to Apr 2016 Company Name Encore capital Group is one of the leading BPO in call centre industry with headquarters located in San Diego, USA. They were originally a part of Midland credit management which deals in collection of credit card and house tax loan Payments & also have overseas operations in Costa Rica, Warren, ST Cloud, San Antonio, Dallas, Phoenix and so on. Key Responsibilities and Technical Skill Set: Project:-EOS/NOC NOC is a part of Enterprise operations support that deals with the Infrastructure within USA, UK & India. Key Responsibilities and Technical Skill Set: Event Management-interpret alerts received via monitoring tools troubleshoot and take necessary remedial actions. Incident Management- Handling P1 Outage/Interruption. Taking care of incident management L2 and L3 bridges and drive them to resolution using incident management techniques under ITIL guidelines. Training new hires in NOC team. Alert configuration of server and network devices according to their threshold value specified by the concern team. Monitoring infrastructure devices with the help of various tools like Application Manager, Netflow Analyzer and Solarwinds Orion. Performing day to day activity which is specific to MCM environment with the help of tools like AS/400, SQL server management Studio and Idera Updating Dashboard, maintaining inventory for all NOC activities. Keep tracking of all Service Now tickets and their SLA's. Making shift Roster for all NOC engineers. Working and updating all the existing and new process documents and NOC day to day activities in Service now Knowledge Management which help the new joiners to understand the job responsibilities of NOC team. Working on Solarwinds Orion for configuring alarms, Nodes and other network devices. ServiceDesk Engineer Engineer Level 1 Analyst Dec 2008 to Mar 2011 Company Name supported technical troubleshooting for Desktops and Laptops for customers in both the US and China. Troubleshooting included all kinds of hardware and software based queries for Win XP, Pro, and Vista. After 11 months i was promoted to L2 Engineer. As a Level 2 Support, was responsible to coach Level 1 analysts by taking up technical sessions, making shift roster, engineer's attendance & also making pending call reports on daily basis. Key Responsibilities and Technical Skill Set: Giving first level support to end users and coordinating with other team for second level support (if required). Training new hires in the team as per the process and technical documentation furnished during the transition period. Handling all client escalations for the team in an effective manner. Critical Documentation, Training and Process Setup/Improvements as well as Customer Interaction. Creative bent of mind to track and learn new technologies quickly. Managing VC equipment's for connecting video conference across the domestic sites and also booked VC to connect automatically in Tandberg application. ServiceDesk Engineer and Floor Engineer Jul 2008 to Nov 2008 Company Name As a member of the ServiceDesk Team Working on Global Helpdesk & Del-IT Mailbox. Taking care of outages and interruptions-following up with NOC, Server and operations to minimize the outage impact on production. Deal with all Win 7, XP Pro machines on Network. Troubleshooting Client Based Applications (like Prolaw, Qlaw, Noble and GUI etc.) Troubleshoot issues related to VPN connectivity. Providing first level support to end user through remote support (RDP, Microsoft Lync, and teamviewer). Also working and helping other team members by providing 2nd level support on escalated issues. Creating and disabling LAN, I series and noble ids for new hires and NLE's. Create and modify Distribution Lists and Generic mailbox on Microsoft exchange mail server. Monitoring server performance for latency issues and providing support to end users for resolving latency issues. Working on internal and US Intranet for uploading and publish the company documents Working on I series application and noble application for group access, ID creation and password resetting. Working remotely on file server to provide access of specific path or department folder. As a part of SME team (Tier 2) assisting Level 1 analyst by taking up technical sessions and updating them with current update, new technology and process changed. As a member of the Floor Support Team Participate in Floor activities in weekend. Taking care of LAN ports with the help of network team and coordinating with the vendor Managing VC equipment's for connecting video conference. Daily routine activity while working in morning shift like printer check, VC room check and internet café systems working fine and after end of the shift send the checklist of all activities on global mail id. Worked as an IT helpdesk at client site Aricent Software Services wherein handled online technical queries of international customers support in all the skills PC (includes win 95, 98, ME, XP) and NT (includes win 2000 and NT. Key Responsibilities and Technical Skill Set: Logging call related to IT query through Phone or Emails and coordinate with engineers for resolving the same with in the S.L.A. Giving online support to china & U.S users over MSN through "Team Viewer" software. Also taking care of compliance issue by filing incident and marked the mail to concerned person or department and follow the proper procedure from ticket opening to closing Manage IT inventory (Hardware and Software) and follow up with vendor calls also. Jan 2007 to Jul 2008 Company Name Worked as a Sr. C.S.A as well as Allocator in an inbound process Xerox. Where in handled online query of Xerox customers related to their Xerox machine not working and toner booking. Following up with field engineer to get the update or status of call for any part change and punching the part detail in ORACLE (if required). Key Responsibilities and Technical Skill Set: Logging call related product query & for toner booking in oracle. Assigning call to engineer or warehouse and coordinate with engineer for the same. Punching install report and inventory also handled sales call. Education Bachelors of Arts(BA) Delhi University Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi Certifications Diploma (ADCHNP) in Computer Hardware and networking from JETKING, New Delhi.
*CCNA trained from NET-TECH Institute (Janakpuri).
*LEADERSHIP ESSENTIALS CERTIFICATE: A Certification for learning and understanding the various ways and techniques how to manage a team and work in pressure situations at PC Solution.
*ITIL v3 certified. Having good knowledge of incident management. Personal Information Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married Professional Affiliations Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name Sanjay Dogra Address H No 203, Karan Vihar, Kirari extn-II, Nangloi, New Delhi-110086 Interests Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra) Languages English, Hindi and Punjabi Skills a Level 2, analyst, Arts, AS/400, bridges, C, call centre, CCNA, Cisco, closing, coach, Computer Hardware, Hardware, credit, Client, Desktops, Documentation, Engineer, English, Event Management, filing, GUI, Hindi, ids, maintaining inventory, inventory, ITIL, ITIL v, Knowledge Management, LAN, Laptops, LEADERSHIP, Logging, Managing, access, Microsoft exchange, mail, MS Office, Office, Windows 7, Win, Win 7, win 2000, win 95, 98, NT, MSN, Enterprise, Network, networking, Operating System, ORACLE, printer, Punjabi, sales, San, SLA, SQL server, SSL, tax, technical documentation, Phone, Troubleshoot, Troubleshooting, video, VPN, Vista, VC, Xerox machine Additional Information PERSONAL INFORMATION Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra) | BPO |
TEST ANALYST-INTERN/CONTRACTOR Profile 3+ years of professional experience in Software Testing. Experience in working with Agile Software Development. Strong scripting skills with good expereince in test automation. Expertise in Manual and Automation testing of various web and mobile- based applications. Good programming skills accompanied by excellent analytical and problem solving skills. Hands on experience in preparing Test Plans, Test Cases, Automated Tests and executing the same. Proven experience in testing GIS applications. Experience in working with E-commerce, Banking and Insurance domains. Experience in User Acceptance Testing, System Integration Testing, Performance Testing, Decision Table Testing and Regression Testing. Good experience with developing and maintaining the test documentation. Self motivated with strong passion for delivering quality software. Strong Project Management skills with flexibility and willingness to work on a variety of projects while demonstrating ability to multi-task and prioritize effectively. Excellent verbal and communication skills. Excellent Risk Mangagement skills with proven ability to meet the tight deadlines. ISTQB certified tester. To pursue a challenging career in the field of Software Testing and Quality Assurance and providing the need of the company in the best possible way and enhance my technical, logical and problem solving skills. Skills TECHNICAL PROFILE: Programming Languages: C, C++, C#, Java Scripting Languages: JavaScript, Windows PowerShell. Mark Up Language: HTML, XML Automation tool: Selenium IDE & Web driver, GoogleUIAutomator Bug Tracking tools: Jira, Buganizer Office Suite: Microsoft office, Microsoft Project, Open Office Database: My SQL and SQL server Operating System: Windows 8,8.1, Linux and OS X Mobile Operating system: iOS, Android Professional Experience August 2014 to February 2015 Company Name Test Analyst-Intern/Contractor Responsibilities: System testing and functional testing on E-commerce websites. This involves testing it against the functional specification and integration testing the system in case of website is integrated. Conducting cross browser and cross platform testing on different desktop browsers, Mobile phones and various Tablets. Analyzing the Requirements provided by client in Functional and Technical requirements specification and Communicating with BA, Developers and Project coordinators. Writing functional and non-functional requirement test cases based of functional specification. Performing integration testing in co-ordination with client for the site, which is integrated with external system. Experience working on both Responsive and Non-responsive websites. Testing the complicated promotions under support and also testing assess the support issues received from client. Participating in the daily stand up meeting and also involving in the company meeting towards process improvement. List of Retail Domain Projects: www.maxshop.com www.smithandcaugheys.co.nz www.walkerandhall.co.nz www.numberoneshoes.co.nz www.overlandfootware.co.nz October 2011 to February 2014 Company Name Quality Analyst Project Description: Google Play is a digital distribution platform operated by Google. It serves as the official app store for the Android operating system, allowing users to browse and download application developed with the Android SDK and published through Google. Google Maps is a Google service offering powerful, user-friendly mapping technology and local business information including business locations, contact information and so on. Responsibilities: Responsible for testing Google Play Store and Google Maps Mobile and Desktop application. Functional Testing and Integration Testing of various mobile apps on Google Play Store.Install and performed a wide variety of Android-based app reviews on Play Store. Design test plans and write test cases for new product features to be launched in Play Store and Google Maps. Report generation after manual execution of the test cases. Developed Automation test cases using GoogleUIAutomator testing framework. Performed Google Maps testing on various browsers(Chrome, Firefox, IE and Safari) and Mobile (Andriod and IOS) Devices. Reviewing the data added by internal team or by external users before going live on to the Google Maps by conducting proper research. Performed ad-hoc testing and did sanity check on the application once the date is live. Identified, reported and tracked bugs using Buganizer tool(Google internal tool). Managed and mentored team of 20 people and documented all the team- member's statistics and everyday performance and provided it to my lead; guided the team in the absence of my lead. Participated in meetings with development teams to discuss and suggest improvements for the software testing process. September 2010 to July 2011 Company Name Test Engineer Responsibilities: Understanding of the Business requirement specifications and System requirement specifications. Clear understanding of the user requirements. Responsible for preparation of test data and writing Test Cases and executing them. Responsible for developing the QTP scripts in Expert View for assigned test cases. Writing functional and non-functional requirement test cases based of functional specification. Participating in weekly team meetings and suggest improvements in testing process. Preparation of daily and weekly status reports. USA Environment: Windows XP 2, SQL Server 2005, C# Testing Type: Automation Duration: Feb 2011 to Jun 2011 Description: The purpose of this project is to automate the activities of Insurance Management System i.e., a person or a customer without going to the insurance office manually he is able to see the policy details, policy amounts, policy premium dates, bonus details through online. This system is developed to maintain the database about the entire Insurance Organization details. The main advantage of this system is that customers can access it globally with an authorized User Id and Password and make the payments at any branch and also know their details at any branch. Banking Domain: Project Name: E-Banking System Testing Type: Manual Duration: Sep 2010- Feb 2011 Description: This Banking Software is developed for the wide range of banking spectrum, especially for savings account type customers. As this is a web application, the customers can access the system from anywhere with an authorized User-Id and password. Through this mode of operation the customers can save a lot of time and avoid risks. The user can perform different operations online like applying for checkbook, transfer funds, and view the details of the account. Education and Training University of Auckland Software Engineering Master of Engineering University of Auckland Master of Engineering Studies -Software Engineering Key papers include: High Performance Computing, System Security, Project Management and Risk Management. Jawaharlal Nehru Technological University Information Technology Bachelor of Engineering Jawaharlal Nehru Technological University Bachelor of Engineering-Information Technology Skills Testing, Cases, Test Cases, Functional Testing, Integration, Integration Testing, Integrator, Android, Android Sdk, Ios, Mapping, Safari, Software Testing, Statistics, Test Plans, Topo, Writing Functional, Engineer, Test Engineer, Writing Test, Writing Test Cases, Access, C#, Ms Sql Server, Sql, Sql Server, Sql Server 2005, Windows Xp, Process Improvement, Retail, Retail Marketing, System Testing, Acceptance Testing, C++, Documentation, Gis, Html, Java, Javascript, Linux, Microsoft Office, Microsoft Project, Ms Office, Performance Testing, Regression Testing, Scripting, Self Motivated, Software Development, Structured Software, System Integration, User Acceptance, User Acceptance Testing, Windows 8, Xml, Operations, Database, Insurance Management, Payments, B2b Software, High Performance Computing, Project Management, Risk Management, Security, Software Engineering, System Security, Trading | BPO |
BUSINESS ACCOUNT LEAD Executive Profile Strong Service Delivery & Operations Management experience with significant exposure to the entire value chain with key contributions in Operations framework set-up and service delivery. Onshore account manager for BPO engagements, with the responsibility of overseeing delivery across BPO engagements in multiple delivery locations and various work streams, as well as responsibility for business development with new and existing clients within BPO.A diverse career graph with rich experience in Strategy Planning, Service Delivery, Delivery Management, Business Analysis, & Leadership 15 solid years of experience in Operations and Service Delivery Extensive hands on expertise in Bid Management, Solution Architect, Transition Expertise in handling Transition planning and support. Adept at implementing transition project plans according to client and business specifications Achievements in managing Projects resulting in dollar benefits to the company, with initiatives involving re-engineering of business processes, operations and enterprise applications Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of Projects from needs analysis and requirements definition to Line of Business, Support Function, implementation, and training Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success Skill Highlights Client Relationship Management Delivery Management Client engagement structuring and management Exceptional people skills, internal and external Account planning and management Financial management Sales and solutioning Account strategy management Transition Management Quality management Core Accomplishments Revenue Growth: Enabled business growth by creating a successful solution which helped contract extension of 35M USD and additional upsell of 10M USD in FY'14-15 Delivery Management: Managed the contract with the financial estimated and have exceeded the operating margins year on year. Was promoted as a Business Account Lead due to exceptionable delivery management. Client Value Creation: Managed multiple lean projects and applied leading industry practices to bring 5M USD positive P&L impact to the client. Process improvement further resulted in revenue increase for Accenture through increase in productivity Escalation Management: Established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships Professional Experience Business Account Lead February 2014 Company Name - City , State As a Business Account Lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract. Activities include managing the P&L of the account, managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meeting operational and financial commitments. Developed and managed the outsourcing delivery contract relationships including transition & service delivery, and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations. Participated in RFI and RFP responses and enable business case creation for creating a winning solution P&L Responsibilities for the account and ensuring overall profitability. Responsible for client relationship management Responsible for BPO integration with total ACN Engagement Leadership Responsible for negotiation of change requests to cover scope, timeline and dependency changes Maintain contractual compliance Created opportunities to extend Accenture BPO business in client account in consultation with Client Account Lead Establish formal routines for delivery account reviews with: Client and client account leadership Commercial directors Relevant executives in BPO Sales Team Participate in solution design processes Work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitor's offerings. Participate in the development of standard costing of new services/contracts and sign off on commitment to proposed Service Level Agreement (SLAs) Review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions. Support sales opportunities and validate expected delivery capability. Key Achievements: Successfully renegotiated a 35 M USD contract extension. 10 M USD sales achieved in last 2 years Overall contract margin targets have been over achieved year on year with no adjustments. General Manager March 2011 to January 2014 Company Name - City , State Program Managing 2 engagements in F&A and Legal BPO Scope for a Nordic and an US client respectively. The key object of the F&A scope is to perform different activities across towers - P2P, OTC and R2R in which various process are covered like Vendor creation, invoice processing, helpdesk, T&E, Payment, Fixed assets, Reconciliation, Cash allocation, Billing, CCI and so on. For the legal client we do Data Entry & which includes 5 functions for their foreclosure legal paper service of process business. The functions are Data Entry, Case Information Gathering, Affidavit Entry, Summons Assignment and Backend Indexing .Managing overall Service Delivery end to end for the 2 engagements with a team size of 250 billable agents with 9 team leaders and 3 Managers. Managing overall Service Delivery for the 2 critical clients with a team size of 200 billable agents with 5 team leaders and 2 Managers. Act as single point of contact in each of the Accenture Operations organizations/regions to then cascade information out to their respective geographies and vice versa Identify and coordinate Accenture Operations resources as needed for various stages of the Program. Ensure the ACN Service Delivery organization is actively looking to optimize process delivery through leveraging solution functionality. Ensure that the solution will enable the Service Delivery organization to deliver against any commitments in their area. Provide expert input or access to Accenture Operations SME's on regional impacts and needs. Manage escalated risks and issues in conjunction with the Program Lead. Main contact for Client relationship Management and Contract on Delivery related scope Identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process. Sign off service acceptance on behalf of the Service Delivery Organization. Managing the run estimates and budgets for Service Delivery Assessing the Service Delivery Organization impacts and do ability of any proposed or requested solution changes Innovation drive andalso scope increase for the deals part of responsibility Key deliverable of retention for the practice and all activities pertaining to that. Working with the HR, Capability Development and all other support groups to enable it. Occasionally support Geo Sales teams in defending the Service proposals Key Achievements: Engagement managed under my leadership was chosen to represent Accenture as the "Best Performing Outsourcing Deal" in IAOP forum. Delivered 7M USD P&L impact benefit to client resulting in 1M USD revenue addition as a part of gain sharing for Accenture Worked directly in the sales process of several BPO RFP responses with a win rate of 70% Engagements under my leadership had the lowest attrition rates. Operations Lead March 2010 to February 2011 Company Name - City , State Project managing the Global Biostatistics and Programming and Document Technology towers in the Clinical Research Team for a US based Pharma client. The key objective of this Clinical Research team is to collect, monitor and research, assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to FDA. Also Managed the Data Entry and Safety Review towers in the Single Case Processing Team for a US based Pharma client. The key objective of this Pharmacovigilance process is to collect, monitor and research, assesses and evaluate information from healthcare providers and patients on the adverse effects of medications. Managing overall Service Delivery for the 2 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Managing overall Service Delivery for the 3 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Key responsibility is to manage the Overall Service Delivery & ensuring SLA Compliance for the Single Case Processing Team, Global Biostatistics and Programming and Document Technology towers strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Maintaining healthy client relations to ensure smooth business flow. Managing and exceeding quality expectations of the Clients and identifying opportunities for process improvements. Front-ending with the client on all process related issues including capacity management and target setting. Key Achievements: Involved in setting up of the accuracy framework of the AEP, GBP and DocTech processes. Designing and functionally implementing the metrics management process resulting in productivity and through put increase. Restructuring the resource level performance management system and reformatting the individual level "Balance Scorecard" to make the performance evaluation data driven. Setting up of the "Incident Management" process resulting in month on month reduction of client rework of cases. Solutioned Aggregate Safety Reporting Productivity SLAs. Setting up people forums resulting in improvement of GES scores and reduction in attrition. Created the Operation Guide document for the processes. Assistant Manager/ Manager August 2006 to October 2008 Company Name - City , State Managed a team of 72 agents and 5 Team Leaders for a B2B Order to Cash Process along with handling a team of 20 agents and 2 team leaders for who were looking after the Credit Balance Project. Was responsible for ensuring that the SLA's for Cash and Aging are met and also to ensure that the Cr balance shows month on month reduction. My responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly. To introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance. Holding team meetings, taking one on one session and sharing the best practices. Maintaining team statistics leave record, training schedule and preparing the "performance based". Strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Client relations to ensure smooth business flow. Key Achievements: Was given the "Zen Master" Award Was given rewards points by Sr. manager for exceptional performance. Implemented behavior driven input metrics, which helped in increase of call productivity of 30% within 2 months. Streamlined the SLA reporting process. Achieved the highest ever cash collected in the month of December 2009 in the 2 year history of the process. Team Leader December 2002 to July 2006 Company Name - City , State The scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks. Responsible for the team's performance and it's a part of my goal to ensure that my team's performance is above or at par with the other teams on similar portfolios as well as ensure that the SLA's are met. Conducting briefing and giving explanations to the client on the process performance on bi-weekly basis. Had the additional responsibility as a "process trainer" in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates. Interacting with the client to discuss the strategy for collections and to raise the monthly invoice. Weekly scheduling and staffing for Team members. Monthly Evaluation of Agent Productivity and Planning Rewards and Recognition activities Sharing daily productivity updates with Manager. Annual appraisals for the Team Members. Facilitating recruitment and training for the process. Streamlining the process as per COPC requirement Analyzing CSAT as well as SLA metrics and preparing relevant action plans on a team level. Key Achievements: Was responsible for transitioning the process Was given the opportunity to do a second Transitioning of the higher delinquency business for the process Was selected to be a part of the transition team and pilot the process Was always been rated with Exceeding Expectation rating in Quarterly TL Reviews. Senior Technician February 2002 to December 2002 Company Name - City , State Worked for the second largest ISP and software solutions provider in the United States as a Senior Technician. Provide technical support to incoming calls Provide process training to new hires. Coaching and mentoring agents. Maintaining dash board. Monitoring calls. Key Achievements: C-SAT scores of 94% in knowledge and 96% in courtesy in 245 surveys was the all time highest across the floor. Was twice awarded for making maximum smart transfer up sells. Got a G5 and P4 rating in the appraisal.(5 being the highest). Process Developer July 2000 to September 2001 Company Name - City , State Making outbound collection calls. Taking escalated calls. Mentoring and on the floor training of new hires. Updating dashboard. Briefing new updates. Sharing best practices. Key Achievements: Got promoted in 12 months of joining. Was awarded the "star of the month" award twice. Had 11 Outstanding and Exceeding Expectation performances out of 13 AES scores. Education MBA : Finance , 2015 Mahatma Gandhi University - State , India Gold Certification : Operations MAnagement , 2013 ISB & Accenture Joint Program - City , India Diploma : Hotel Management , 2000 Institute of Hotel Management - City , India High School : 1997 Bharatiya Vidya Mandir - City , India Interests Avid follower of Soccer and Cricket, Love cooking and watch movies Personal Information Married Skills Program Management,Service Management,Client Relationship Management,Sales and Solutioning, Transition Management,Performance Management,Managing P&L | BPO |
GENERAL MANAGER AND BOARD MEMBER Executive Profile High performing Customer Relationship Management / BPO executive with proven experience managing high growth/complex operations serving diverse industries to include wireless, technology, insurance, healthcare and consumer services. A change agent with a well-documented history of growing assets and expanding client relationships by setting effective strategic direction, building a platform for consistent operational execution and proactively developing talent, processes and a culture of continuous improvement. Professional Strengths Executive & General Management * Strategic Planning Operations (Multi-Channel Contact Center, etc.) * Business Development P&L Management * Account Management Talent and Organizational Development * Cross-Functional Leadership Selected Achievements As Senior Vice President of Operations at ASURION, proactively reengineered operations, enabling revenue to grow from $400 million to $2 billion in two years, while improving margins, customer satisfaction and subscriber retention. Professional Experience 01/2011 to 01/2013 General Manager and Board Member Company Name － City , State A client of CMP that provides case intake solutions to the legal industry). Lead a team of 100 associates in all facets of business operations to include contact center, client services, sales, and financial management. Proactively implemented a strategic plan and reengineered business operations, resulting in a 100% increase in revenue, and a 51% increase in client retention in less than two years. After a positive liquidity event at ASURION, chose to leave the corporate environment to have more time to raise my two sons as a single parent and achieve my goal of becoming an entrepreneur). 01/2007 to Current Chief Executive Officer Company Name － City , State 000 independent contractors, and managed a P&L of $250 million. His expertise includes strategic planning, call center/BPO operations, customer relationship management, business development, account management, and Human Resource Management. As an entrepreneur, he has started two businesses, helped start two others, and completed dozens of consulting and service brokering engagements for clients. Clients have included, PEROT Systems (Revenue Cycle Management), MERCK (PBM), EAPC (Behavioral Health) DELL, SONY, Verizon, T-Mobile, Discover, BRIGHTSTAR, TRUSOURCE Labs (Nest/Google), and Citigroup. Mr. Thomas currently serves as the Founder and CEO of Contact Management Partners, LLC, an operations consulting and business process outsourcing partner that helps organizations to better acquire, retain and optimize their customer relationships and effectively scale/manage operations. CMP provides practical, hands on consulting that focuses on ensuring the right strategy, people, process and technology are in place and aligned, to ensure a satisfying customer experience and profitable bottom-line. Mr. Thomas is a graduate of the University of South Florida and resides in Franklin, Tennessee with his two sons, Christopher and Michael. 01/2004 to 01/2006 Senior Vice President of Operations and Executive Team Member Company Name － City , State 2 billion global organization providing insurance and roadside assistance services to the wireless industry). Reported to the Chief Executive Officer. Lead the claims processing, customer service, technical support, and roadside assistance groups in all facets of business operations. 3,000 associates located in five locations, a network of 10,000 independent contractors, and a P&L of $250 million. Clients included Verizon Wireless, T-Mobile, Cingular, and Alltel. Proactively improved operations and inter-company collaboration resulting in $100 million in additional revenue, cost per claim reduced by 40%, reships by 16% and customer satisfaction scores increased from 84% to 93%. 01/2003 to 01/2004 Vice President of Business Development Company Name － City , State Start-up venture founded by the former CEO of Client Logic, providing offshore business process outsourcing services within the APAC region). Reported to the President and helped create the sales division. Acquired a Physician Practice Group, establishing the organization within the healthcare marketplace. 01/2002 to 01/2003 Senior Vice President Company Name － City , State 500 million global provider of BPO services). Reported to the Chief Operating Officer. Lead a team of 2,500 associates in four locations, providing customer care, sales, and technical support services. Managed a P&L of $80 million and supported clients to include; DELL, Sony, Microsoft, EarthLink, and Sears. Reengineered operations to grow revenue by $11 million and margin by 7%. Led a global best in class initiative that reduced organizational attrition by 40%. 01/1997 to 01/2001 VP General Manager Company Name － City , State A $500 million CRM /e-CRM outsourced solutions provider to the Fortune 500). Reported to the President/EVP Operations. Responsible for all facets of business operations to include strategic account management, operations, and business planning. 2,400 associates within two locations and a P&L of $70 million. Clients included Merck Pharmaceutical, MCI World Communications, JC Penney, TY, Citibank, HBO and Harland. Implemented operating processes and a sales support presentation that resulted in the Corpus Christi business unit being designated as the organization's "model" site to be used for all major prospective client visits and as a learning place for best practices. Proactively grew a client from $4.5 million to $22 million within 30 months, and another client from $6.5 million to $16 million in under one year. Produced approximately 29% of the divisions revenue and 35% of gross profit while utilizing 18% of total assets. 01/1994 to 01/1997 Chief Operating Officer and Executive Team Member Company Name － City , State A TOP 50 Call Center Outsourcing Company specializing in B2B and B2C sales). Reported to the Chief Executive Officer. Lead 300 associates in three locations in providing inside sales services to clients in telecommunications, financial and consumer services. Functions include account management, HRM, FP&A, and a P&L of $12 million. Proactively improved quality assurance practices that reduced cancelled sales from 5% to 1%. Improved recruiting processes that resulted in 100% of staffing objectives to be met within a labor market with 2% or less unemployment. 01/1993 to 01/1994 Director of Tele Company Name － City , State 127 million direct marketing division providing home furnishing products). Reported to the President. Lead customer service, sales administration, human resources, and vendor relations. Implemented a total process re-engineering that resulted in improved service levels (55% to 90%) and reduced claim resolution time by over 50%. Implemented a consultative selling strategy that increased sales by 4.9%. Developed an inside sales initiative that produced $3 million in new revenue. 01/1986 to 01/1992 Director of Staff Development Company Name － City , State 1.3 billion direct marketing and electronic retailing organization). Reported to the CEO of HSC and then the SVP of Human Resources for HSN. Responsible for all training and development for 7,000 associates and leaders at multiple locations throughout North America. At the request of senior management, served in a variety of special assignments to include starting the customer service department at Canadian Home Shopping, Union avoidance within a distribution center, and turning around both a travel start-up, and an acquired reservation company. Proactively developed a program to recruit and train older workers that produced a flexible workforce, increased sales, and reduced labor cost. HSN received a Business Partnership Award and American Legion Employer of the Year Award. Education Bachelor of Arts : Pre-Law University of South Florida Skills account management, a P, B2B, Behavioral Health, business development, business operations, business planning, business process, Call Center, consulting, Contact Management, customer relationship management, CRM, Client, Clients, customer satisfaction, customer service, customer care, DELL, direct marketing, entrepreneur, senior management, financial, financial management, FP&A, gross profit, Human Resource Management, Human Resource, Human Resources, inside sales, insurance, legal, Logic, management consulting, market, network, organizational, process re-engineering, processes, quality assurance, recruiting, selling, sales, sales support, staffing, strategy, strategic, strategic planning, technical support, telecommunications, vendor relations | BPO |
BUYER Summary Over 1 year of end to end experience in worldwide Procurement operations
*Over 5 years of end to end experience with Accounts payable and reconciliation
*Great team player with the ability to instill and reinforce confidence, self-esteem and optimistic attitude.
*Organized, Analytic and versatile thinker, effective at developing and implementing creative ideas Highlights Proficient in Oracle, SAP ECC 6.0 version, Helios and Sun system version 5, MS-Word, Excel and PowerPoint. Experience Buyer January 2014 to January 2015 Company Name － City Global procurement operations- Taking care of end to end worldwide procurement operations irrespective of categories. Implementation, execution, tracking and documenting the process to keep up with the changes. Dedicated resource towards categories, that are- Meetings & events, Facilities (low dollar), office supplies. Low dollar Catalogue purchasing- I work directly and closely with the end users and supplier for low dollar purchase catalogue as well as non-catalogue products. Requisition reviews and approvals- Critically review the purchase requisitions for my categories and eliminate discrepancies. To follow and adhere to approval procedure and audit requirements. Requisition to PO- to manage globally req to PO creation activity for assigned categories. Single handed support to global buyers in req to PO creation process for pre-approved categories. Supplier Information- to work with suppliers and end users to set up new suppliers in the vendor maintenance system. To review the set up forms and seek approvals from the global buyers for set up. P-Card Payment- taking care of the low dollar as well as high dollar payments on procurement card. To liaise with the end users, global buyers and supplier to facilitate instant payment on PCard. Being proactive to ensure payments and authorization letters are shared with suppliers. Reporting- Generating quarterly dashboards and monthly reports for PO spend and expenditure. To work upon weekly reports for accounts payable and present the same for management review. Emails and ad-hoc activity requests- I single handedly manage global procurement email-box to resolve and execute internal client request and queries. Accounts payable- taking care of EMEA AP P2P activities. In the role, I have handled invoice and payment queries from end users and suppliers. Clearing APC Direct Debit and Trial Balance payments. Senior Executive January 2013 to January 2014 Company Name Handling and Guiding team of Accounts Payable PO & Non Po Vendors Invoice processing, reconciliation and Payments. Assign daily activities and task to team members. Analyse reports including process dashboards & team performance reports Motivating associates through effective management, career development & implementation of reporting mechanism. Consolidating the data and have review with team. Review and Monitor day to day activities of team. Take monthly one on one discussion with the team members. Work with the manager to develop/implement action plans to achieve desired performance levels. Coming up with process improvement plans and implementing the same. Handling Amex card and vendor payment process. Senior Executive January 2010 to January 2013 Company Name Handle end to end AP processing activities Accurate reconciliation of Supplier Statements. Subject matter expert and contact point between manager and team members. Handle all regions escalation mail boxes. Attend weekly conference calls with clients to provide update on the Aged invoices. Handle escalation calls from business units / vendors. Attend weekly conference calls with business units to resolve their issues and raise AP team concerns if any. Trained new joiners who are successful achievers in AP processing. Process multi-currency invoices with the correct Vat Rate for the respective country. Handle month end reports which include accruals for the open purchase orders and manual accruals for the non PO invoices. Ensure that all the fixed assets purchased are capitalized to the correct Business Unit with the correct expense codes. Trained and handled payments and vendor management activities. Take appropriate action in case of vendor address and bank details updation. Involved in sending email communications to the Global Procurement teams to educate them about the legal entity name importance to claim VAT. Prepare journal entries and book urgent invoices in the systems. Constantly update the clients with the urgent invoices in order to avoid escalations. PROJECTS CARRIED IN SUNGARD Automation of Reconciliation. Project on online Reconciliation payment status. Successfully bringing the accounts of Dell and HP (Critical vendors) up to date by doing reconciliation. Handled the project of Readdressing of Invoices to correct legal entity. Offsite Transition to UK for Cross training of Reconciliation Project and Amend of Invoice process to UAT Application. Transitioned Utopia, Indexing and Triaging process from the London Office. Prepared process documentations for the same and trained the rest of the AP team in India Shared Service Centre. Successfully handled the Invoice Aging project for UK, South Africa and UAE region. Prepared Global process documentation for Accruals, end to end activities of AP processing, activities handled by the Problem Solving Team. Awards in SunGard Received Consistent Performer for Q3. Received Kudos for doing Reconciliation of Critical Vendor like Dell and HP and bringing their accounts up to dates Received Kudos for handling escalation mail boxes under control and replying within the TAT. Executive January 2008 to January 2010 Company Name － City Work with Purchasing, Central Receiving, Vendors and Leads to resolve the invoicing discrepancies. Communicate with Inventory/ Warehouse Receivers on correcting/reconciling Goods Receipt and Invoice Receipt discrepancies. Processing of invoices and payment. Interacting directly with the clients, customers, Ingram warehouse and carriers on regular basis through mail, calls and conference calls. Coming up with process improvement plans and implementing the same. Leading role in achieving SLA i.e., Bonus. Awards in Infosys Sport award for delivering the responsibilities on time. Client Appreciation letter for been a Team Player. RAMP Award for exemplary performance for maintaining quality. Education Master of Business Administration : Finance & Human Resource , 2008 CMR Institute of Management studies, Bangalore University － City , India Finance & Human Resource Bachelor of Commerce : Marketing , 2006 Narmada college of Science and Commerce, Veer Narmada South Gujarat University － City , India Marketing Skills Accounts payable, Accruals, ad, AP, Automation, Trial Balance, book, Client, clients, Debit, Dell, documentation, email, fixed assets, forms, HP, Indexing, Inventory, Processing of invoices, Invoice processing, invoicing, legal, letters, Meetings, Excel, mail, Office, PowerPoint, MS-Word, Oracle, Problem Solving, process improvement, Procurement, purchase requisitions, Purchasing, quality, Receiving, reconciling, reporting, SAP, Shared Service, SLA i, Sun, Team Player, vendor management | BPO |
ASSOCIATE Summary To pursue a challenging career , responsible for being associated with a progressive organization and by keeping up with the latest trends and applying knowledge and work dynamically towards the growth of the organization. Experience Associate June 2012 to October 2013 Company Name Manufacturing of Electrical components Operating Microsoft Dynamics in NAVISION related to planning, purchasing, production & stock management. Handling of 15 members team including CL's Responsible for maintaining all stocks are safely binned in the appropriate storage locations with identification card. Preparing and closing the GRN. Ensuring proper distribution of material & inventory control. Supervising in updating daily bin card system in store. Handling manpower and making awareness of in time work. Store material-keep record & maintain stock control. To handle receipt & issue activities of all types of material. Maintain the FIFO & 3C, 5S. Preparing in the documents in JIT System and following CAPA system. Monitoring the storage of stocks and ensuring right material stored at right place. Maintaining FIFO, issues transaction document & location the master part list. I-Process Services (India) Pvt. Ltd (Associate of ICICI Bank Ltd) Duration: From October 07 - May12. Designation: CPA Manager - Credit Operations. Key Profile: Finacle - Core Banking & Symbols. Handling in Cash Credit, Overdraft, Bank Guarantee, and Letter of Guarantee & Demand Loan. Preparing complete set of Loan Agreements Executed with in a stipulated period of time offered by the Bank to its New and Existing Clients. Preparing of CMA Preparing of CAM-Credit Appraisal Memo Analyzing Bank Statement like OD, CC, Current account,TL Preparing Post Sanction Documents like CAL, SCMs. I-Memo Monitoring day to day Account of clients and update it in excels in month wise. Updating of Processing Fee of Entire South Portfolio Clients & prepare the MIS. Doing Operational Review for the Clients. Checking out the Customer's Account Limits of various products. Finding out the Outstanding Limit, liabilities and Overdue. Checking out the Tempory overdrawn for each and every Client. Finding the cheque returns (Inward / Outward). Seeing the Disbursement details. Taking out DR report and Due plus reports for the Term Loan Clients. Taking out the Repayment Schedules for Term Loan Clients. Admin. Executive May 2005 to August 2007 Company Name Arrangement of felicitation functions for Insurance agents and to the employees. Coordinating with the Development Officers from various branches. Coordination of Induction Training and other joining formalities for New Joinee. Allover support coordination of all departments for smooth functioning. Manager - Customer Company Name Creating Purchase Orders and Sales Invoices as per the requirement Preparing of Stock Statement on monthly basis Operating TALLY version 9 Creating and putting the journal & payment ledgers in tally VAT filing is done Preparing of MIS as per the organization. Education Degree Institution/College/School University/Board Year M.B.A -HR Annamalai University, Chidambaram Annamalai University : 2008 B.B.A Madras University － City Dip : Computer Technology , 2000 Madras University D.C.Tech － City Computer Technology PG Dip : Labour Law & Administrative Law , 1997 S.S.L.C
I.C.F Silver Jubilee
Matriculation School Labour Law & Administrative Law Certifications Handling of Vendor management Personal Information Father's Name : C. Gopinathan DOB : 27-12-1978 Sex : Male. Marital Status : Married. Present Address : No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known : English, Hindi, Tamil and Malayalam. Place: Chennai K. Sanjay Interests Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. Skills acquisitions, Banking, C, CL, closing, CPA, Credit, Client, Clients, database, filing, HR, Insurance, inventory control, Microsoft Dynamics, MIS, NAVISION, negotiation, problem solving, purchasing, quality, requirement, Sales, stock control, Supervising, Vendor management, wise Additional Information EXTRA CURRICULAR ACTIVITIES: Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. PERSONAL DETAILS: Father's Name : C. Gopinathan DOB : 27-12-1978 Sex : Male. Marital Status : Married. Present Address : No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known : English, Hindi, Tamil and Malayalam. Place: Chennai K. Sanjay | BPO |
RISK SPECIALIST Professional Summary Sales and operations professional with experience in the wholesale, retail, servicing and loss mitigation in the mortgage banking industry. Expertise includes cold calling, mortgage processing operations, underwriting quality assurance and developing a refinance and liquidation program for a mortgage servicing company. Experience March 2014 to November 2014 Company Name City , State Risk Specialist Perform duties as integrated partner with Home Loans business leaders to ensure appropriate awareness and execution of risk management process Assist with identifying, designing, and executing the appropriate risk management processes and practices for establishing a well-managed business Responsible for standard risk reporting management, including input/updates for various reports. August 2010 to February 2014 Company Name City , State Loan Modification Underwriter Review and analyze borrower documentation to determine income and repayment ability, assess borrower hardship, analyze housing expenses, and determine proper loan resolution. Work as loan modification underwriter for Chase, BAU, HAMP, Freddie Mac, Fannie Mae and FHA loans Work as a loan remediation underwriter specializing in post modification auditing and remediation Review the recommended foreclosure prevention alternatives offered to the homeowner to ensure all investor/insurer guidelines were followed Analyze delinquency, perform escrow analysis, analyze modification scenarios and proposals and recommend appropriate loan workout Reviewed default escalations, foreclosure recession reviews and duplicate MHA files Received 3 awards for outstanding quality and production. February 2009 to July 2010 Company Name City , State Mortgage Refinance and Liquidations Manager Manage a pipeline of current qualifying refinance candidates and worked with motivated candidates in an effort to increase credit scores to meet new mortgage guidelines. Work with the mortgage portfolio managers to develop a loan settlement for each borrower that maintains profitability and yield for the investor and provide a principal reduction for the borrower. Developed a refinance program for a mortgage servicing company to provide an exit strategy for qualifying refinance candidates in order to increase cash flow for the company and its third party mortgage investors Performed due diligence on each mortgage and created asset sheets that showed the borrower’s credit, mortgage payment histories, employment, previous appraisal values and current market property values Developed direct mail and phone campaigns to reach qualified borrowers in attempt to originate a new loan for the borrower that would provide a tangible benefit Coordinate the flow of refinance activity and provide Microsoft Excel reports for Prodovis management, 3rd party investors and mortgage portfolio investors. April 2008 to January 2009 Company Name City , State Account Manager Recruited physicians through cold and warm sourcing and matched them to open permanent physician opportunities. Coordinated activities for the physician and client during the interview process until closing. September 2007 to April 2008 Company Name City , State Account Executive Originated Conforming, Jumbo, Alta-A and Home Equity loans for mortgage brokers Maintained a monthly funding average between one and two million dollars. April 2007 to August 2007 Company Name City , State Loan Acquisitions Account Executive Made cold calls to banks and acquired portfolios of distressed and charged off 1st and 2nd mortgage liens to acquire distressed loan portfolios Worked as the point of contact between banks and due diligence team to solve any problems that occurred during the due diligence process. July 2004 to April 2007 Company Name City , State Loan Processor/Wholesale Account Executive Worked as an inside sales associate managing a production team for an outside Michigan sales representative helping to increase monthly production volume from five million to eight million dollars over a nine month period Worked as a mortgage processor on the largest team in the division as a loan processor where monthly production volume increased from 75 million to 110 million dollars over a nine month period. June 2003 to July 2004 Company Name City , State Retail Mortgage Account Executive Worked in a sub-prime lending division originating purchase, refinance and home equity mortgage loans Developed a self sourced referral method by utilizing 3rd party collection agencies for new mortgage leads. November 2002 to June 2003 Company Name City , State Retail Loan Officer Worked in a sub-prime lending retail office originating purchase, refinance and home equity mortgage loans Highest producer in the office for February 2003. May 2001 to July 2002 Company Name City , State BPO Support Analyst Worked as an inside support help desk analyst for Freddie Mac's BPO software Provided phone and email support for BPO appraisers needing assistance uploading BPOs to bpodirect.com. Education 2004 University of Phoenix (Dallas Campus) City , State , United States Masters of Business Administration : Business Administration 1998 Texas Tech University City , State , United States Bachelor of Science Degree : Telecommunications & Marketing Telecommunications & Marketing Skills | BPO |
CLAIMS SUBJECT MATTER EXPERT Professional Summary Experienced Customer Service Representative with over 10 years of experience
Worked in Healthcare Industry for over 8 years with Humana, Passport and Excellus BCBS of NY
Successfully trained seasonal associates for Open Enrollment and worked as a Client Subject Matter Expert for SHPS, Inc. Skills HCPCS Coding Guidelines Understands anesthesia coding Insurance and collections procedures Understands insurance benefits DRG and PC grouping Ambulance coding familiarity Composed and professional demeanor Research and data analysis Resourceful and reliable worker Excellent problem solver Close attention to detail Medical terminology expert Billing and collection procedures expert •Office support (phones, faxing, filing) •Excellent verbal communication Adept m ulti-tasker Office support (phones, faxing, filing) Fast Learner Records management professional •ICD-10 (International Classification of Disease Systems) •Familiar with commercial and private insurance carrier •Insurance and collections procedures •DRG and PC grouping •Understands insurance benefits •Ambulance coding familiarity •Composed and professional demeanor •Research and data analysis •Excellent problem solver •Office management professional •Close attention to detail •Excellent verbal communication Work History Claims Subject Matter Expert , 09/2016 to 12/2016 Company Name – City , State · Worked any other special projects assigned by management · Responsible for meeting claims production goal of 200 claims per
day · Processed professional HCFA 1500 ambulance, anesthesia, labs,
office visits etc. professional HCFA 1500 · Responsible for claims processing for the Medicaid plans for HMO 7
University Health and HMO 9 AHCSS · Worked as a claims subject matter expert for Banner Health Benefit Plan Admin./Client Service Expert , 05/2016 to 09/2016 Company Name – City , State · Responsible for duties in support o f all departmental efficiencies
as assigned by management · Scheduled refills per the patients' plan benefit · Keyed orders and sent for fulfillment · Processed RX refills for customers · Assisted with outbound calling to providers, patient and
pharmacies to obtain additional info need to process the RX refill, · Answered incoming calls Patient Access Rep I , 07/2015 to 03/2016 Company Name – City , State · Responsible for duties in support of departmental
efficiencies which may include: but not limited to performing scheduling,
registration, patient pre-admission and admission, reception and discharge
functions. · Verify
medical benefits and eligibility with payers and calculate patient liability
collection amounts · Completes
the whole patient financial clearance process; including educating patients on
liability and collection of patient liabilities due. · Completes
all account documentation and enters the correct activity code when required. · Secures
insurance authorizations for services and updates account accordingly · Performs
payment reconciliation & secured payment entry in adherence to financial
& cash control policies and procedures Claims Subject Matter Expert/DST , 07/2015 to 07/2015 Company Name – City , State · Worked as a Claims Examiner for DST Solutions based out of
Delaware · Responsible for processing Commercial and Medicare Plans. · Adjusted backlog claims using the clients claims system for
adjudication · Knowledgeable of Citrix platform for applications. · Utilized Claims Matrix to determine authorization for Delivery,
Well baby Newborn, Inpatient Claims, Nursing Home etc. Claims Examiner , 07/2014 to 05/2015 Company Name – City , State · Worked as a Claims Examiner for client Kaiser Permanente Southern
California. · Responsible for data processing incoming Hospital UB's for
Medicare/ KPSA Plan. · Contract interpretation to validate proper payment logic for claim
adjudication. · Identify billing and coding errors and submit documentation to
provider's if necessary for corrected claims forms to be sent in with the
Medicare compliance guidelines. · Adjudicate Replacement, Late charge claims etc. accordingly per
client's guidelines for processing. · Proficient
in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers,
DRG Calculator, ICD-9, CPT, Basic Office Systems and various web applications Claims Subject Matter Expert , 05/2013 to 05/2014 Company Name – City , State · Worked as a contracted claims expert for Excellus BCBS of NY · Responsible for claims processing for the HOME Commercial,
Medicare and Medicaid plans · Processed claims with the HOST side of the plan updating provider
files and credentials to support claims adjustment. · Worked any other special projects as assigned by management. Provider Claims Service Unit Representative I , 03/2008 to 11/2012 Company Name – City , State · Responsible for immediate responses to
incoming provider calls regarding claims issues. · Process incoming correspondence from
providers on claims issues that need to be resolved for Passport Health
(Medicaid) and Passport Advantage. · Reprocessing claims as identified through
incoming phone calls or submitted by provider relations staff. · Identifying systematic and procedural
issues resulting in claims processing errors and initiating action to resolve
those issues. · Documenting calls, problems, and resolutions
for future reference · Proficient in Microsoft Word, Excel, Power
point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG
Calculator, ICD-9, CPT, Basic Office Systems and web application · Worked special projects as assigned by management Benefits Plan Administration/ Eligibility & Enrollment/Client Service Expert , 05/2004 to 03/2008 Company Name – City , State · Answered incoming
calls regarding eligibility, claims processing, and billing inquires. · Administered employee
group benefits for retirees, active, long term disability, and cobra
participants · Resolved Issues
for billing, carrier eligibility, etc. · Organized special
projects such as web inquiry responses, updating accurate information in our
knowledge base customer service tool as assigned by management · Team
lead/ Initiated training for full-time and temporary associates of ongoing call
center and open enrollment. Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid , 04/2001 to 02/2003 Company Name – City , State · Supported Chicago
Medicare , Medicaid and Commercial Markets · Received inbound
and outbound calls from insured members, clients, brokers, agents and providers · Mailed any
related correspondence such as enrollment material, forms and brochures to
members. · Processed medical
claims that needed adjustment · Knowledgeable of
DRG, ICD-9, CPT coding Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Effectively managed a high-volume of inbound and outbound customer calls. Claims Examiner , 07/2014 to 05/2015 Company Name – City , State · Worked as a Claims Examiner for client Kaiser Permanente Southern California. · Responsible for data processing incoming Hospital UB's for Medicare/ KPSA Plan. · Contract interpretation to validate proper payment logic for claim adjudication. · Identify billing and coding errors and submit documentation to provider's if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines. · Adjudicate Replacement Bill Type , Late charge claims etc. accordingly per client's guidelines for processing. Proficient in Microsoft Word , Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and variousweb applications Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Resourcefully used various coding books, procedure manuals and on-line encoders. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Education Bachelor of Science : Psychology , Current Liberty University - City , State Psychology/ Christian Counseling Administration Advocacy Case Management Community Relations Counseling Mental Health Services Programming Certification in Medical Coding May 2017 : Ashworth College - Skills AS400, balance, Basic, benefits, billing, brochures, Calculator, call center, CMS, CPT coding, CPT, credit, client, clients, customer service, forms, ICD-9, Internet Explorer, Team lead, team leader, Microsoft Access, Excel, Office, Outlook, PowerPoint, Power point, Word, Microsoft Word, Police, Coding, sales, phone | BPO |
SALES Summary Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships. Excel at building a loyal customer base to achieve both short and long-term organization sales goals. Highlights Superior communication skills Cheerful and energetic Effective team player Staff training and development Resolution-oriented Dependable and reliable Accomplishments Responsible for training new employees in all aspects of distribution and sales. Ensured one hundred percent compliance with all company rules and regulations. Established new accounts and client interaction. Monitored sales goals and expectations for multiple brands. Improved product placement at both on premise and off premise accounts. Managed quality assurance for all products within distribution. Maintained files for all individual accounts and products. Increased sales through effective customer communication. Experience Sales September 2008 Company Name － City , State Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Consistently met and exceeded department expectations for productivity and accuracy levels. Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner. Answered customers' questions regarding products, prices and availability. Collaborated with colleagues to exchange selling strategies and marketing information. Collaborated with members of other departments to complete sales transactions. Shared product knowledge with customers while making personal recommendations. City Manager April 2008 to September 2008 Company Name － City , State Successfully managed the activities of 12 team members. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints. Coordinated with airport vendors regarding fueling and catering logistics. Determined flight close-out times and completed and verified flight forms. Senior Corporate Travel Consultant September 2017 to April 2008 Company Name － City , State Planned travel arrangements for 200 executives and staff. Received and screened a high volume of internal and external communications, including email and mail. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Passenger Service Agent January 1995 to September 2007 Company Name － City , State h Communicated with customers daily h Committed to the assistance and support of others while maintaining a cheerful and helpful attitude h Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities h Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels h Dealt tactfully and effectively with difficult customers h Experienced in both customer service and supervisory positions h Worked closely with the inflight, flight dispatch, maintenance, and customer service departments through the operations positon to meet the needs of the customers h Experienced in handling emergencies, flight delays, diversions, and other related incidents h Handled incoming and outgoing communications, aircraft flight guards, and initiated overdue actions h Handled time-sensitive freight, general goods, hazardous materials, and government shipments h Successfully completed civil aviation security course conducted by FAA h Assured flight safety during winter operations through deicing certification and training. Education Communications West Virginia State University － City , State 2002 United States Air Force Air National Guard － City , State Received Honorable Discharge from service Communications George Washington High School － City , State GPA: Assisted with organizing and participating in various community service projects Involved in several athletics programs Assisted with organizing and participating in various community service projects Involved in several athletics programs Skills Air Force 2, attention to detail, interpersonal and communication, communications skills, Oral Communication, creative problem solving, Customer Relations, customer service, government, innovation, Inspection, Leadership, materials, Problem Solving, Public Safety, Public Speaking, Quality, Safety, sales, supervisory, Supervision, technician | SALES |
SALES Summary I am looking for a career position with a company that I can be rewarded by my desire to succeed. I am a self starter and motivated to do my best. I am comfortable doing what it takes to create new business and have an excellent history of retaining current business. Skills Self Starter Motivated Client Relations Success Driven Experience Sales 12/2015 to Current Company Name City , State Sales of phones, plans, home security and satellite in a retail environment Meet quotos monthly for add-on orders and upselling Cross selling customers to switch to our company for other services that they did not come in store for Assist customers with determining the best products and plan for their needs in fast paced work environment Maintain customer satisfaction by providing great customer service Insurance Sales 03/2015 to 12/2015 Company Name City , State Insurance sales Contacted customers to set up in home appointment to offer mortgage, life and final expense protection Interviewed customers to see determine which Company, plan and amount best fit their needs Cold call customers that responded to ads Sales 01/2011 to 03/2015 Company Name City , State Provided sales support to retail customers Increased sales with knowledge of merchandise and sales techniques Created additional revenue with add on sales of other merchandise Advanced to management with opening and closing duties and training of new employees Sales 04/2013 to 06/2015 Company Name City , State Roofing sales position Obtained customers who needed new roofs by cold calling Created additional sales by asking for referrals Education and Training High School Diploma 2010 Edmond North High School City , State Business/Marketing 2012 Oklahoma Christian University City , State Business/Marketing 2011 Harding University City , State | SALES |
SALES Summary Self-motivated individual offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge. Highlights Accounts receivable professional Effective time management
Knowledge of Sap Excellent managerial techniques
Expert in customer relations
ADP, SAP, MICROSOFT WORD, EXCEL, OUTLOOK, QUICKBOOKS Accomplishments Reduced the open invoice cycle time from 90 days to 10 days by developing
new dispute reporting procedures. Experience 04/2016 to Current Sales Company Name － City , State Sold Auto, Home , Renters, Motorcycle policies, Cross selling to current and
new customers. Followed up with current and old customers to ensure happy with services. 01/2015 to 03/2016 SERVICE ADMIN/BOOKEEPER, RUSH ENTERPRISES Company Name － City , State Match and coded all paperwork and invoices for departments. Assisted managers with hiring procedures, screening of candidates, coordinating interviews. Assisted with all new hire paperwork such as benefit packages and i9 forms. Ordered all parts and delivered them as well Handled all month end &
year end closing audits. Responsible for the continuing education, training, and certification of new and experienced employees Filed all invoices and paperwork as needed. Processed all Peterbilt & Cummins warranty claims Handled all Paccar
Roadside invoices. Reconciled vendor statements and checked for accuracy. Assisted with Month End Close. Filed daily cash sales summary sheets. Processed all new hire & drug screen paperwork as needed. Performed daily reports for four different locations of units in areas. Contacted several vendors for all units due for service & non payments
Handled all inventory for two locations and input into SAP system. 12/2014 to 02/2015 INVENTORY CONTROL SPECIALIST Company Name － City , State Responsible for ensuring inventory production quality and efficiency levels
and implementing corrective action as required. Prepared shipping documents for products scheduled to ship (i.e., Fed Ex,
UPS). Monitored inventory and controls to ensure adequate product supply
levels. Maintained distribution reports and logs as well as all sales and collections
for the company. 06/2008 to 11/2014 AGENCY SUPPORT SPECIALIST Company Name － City , State Rated all sales quotes including flood, home, and auto, motorcycle, boat,
& travel trailers through about seven different companies to see what rate
best fit customer's needs and wants. Handled all escrowed accounts. Sold auto, home, commercial policies through Nationwide, Progressive,
and Hartford to customers depending on there needs. Performed cold
calling for internet leads. Expertise in resolving escalated customer issues. Handled all commercial auto & business calls for any insured needing a
certificate of liability or adding additional insured to policy. Handled all accounts that were escrowed & verified all accounts. Education 2017 BBA : Accounting University Of Texas of the Permian Basin － City , State , United States Accounting Skills Accounts receivable, ADP, closing, cold
calling, customer relations, inventory, managerial,EXCEL, mail, office, OUTLOOK, MICROSOFT WORD, Month End Close, policies, quality, QUICKBOOKS, SAFETY, selling, sales, SAP, shipping, time management | SALES |
SALES Summary General Sales Manager offering 17-year background in sales and customer service, as well as leading a cohesive team in consistently achieving aggressive sales goals. Highlights Excellent communication skills Established track record of exceptional sales results Effective Retail Sales Manager Exceptional multi-tasker Compelling leadership skills Resolution-oriented Energetic Excellent time management Experience April 2014 to Current Company Name City , State Sales Successfully assisted clients in choosing floor covering that was consistent with their preferences and budget. Described use and operation of merchandise to customers. Ensured that the project vision and design intent were reflected. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Wrote sales slips and sales contracts. January 2005 to June 2013 Company Name City , State General Sales Manager Identify staff vacancies and recruit, interview and select applicants. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Analyze training needs to design employee development, language training and health and safety programs. Manage staff, preparing work schedules and assigning specific duties. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. Develop, administer and evaluate applicant tests. Prepare personnel forecast to project employment needs. Represent organization at personnel-related hearings and investigations. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Review operational records and reports to project sales and determine profitability. Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Recommend locations for new facilities or oversee the remodeling or renovating of current facilities. Plan store layouts or design displays. August 1998 to October 2004 Company Name City , State Store Manager Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities. Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends. Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand. Select products or accessories to be displayed at trade or special production shows. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Represent organization at personnel-related hearings and investigations. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Prepare and follow budgets for personnel operations. Prepare personnel forecast to project employment needs. Develop, administer and evaluate applicant tests. Education Louisiana Tech University City , State Bachelor of Science : Psychology Skills accounting, benefits, budgets, Excellent communication, contracts, Resolve customer complaints, employee relations, firing, hiring, inventory, labor relations, market trends, marketing, organizational, personnel, policies, problem solver, processes, promotion, receiving, safety, sales, sales forecasting, shipping, staffing, strategic planning, time management, employee development | SALES |
SALES Professional Summary graduated from earle high school in may of 1975 and the enlisted in the united states air force from june 1975 to may 1976 honorable discharge started working in a small lumber co where I became a volunteer firefighter and then EMT on an ambulance for 20 years changed careers in 1994 where I went to work for Methodist hospital as an emt started college in 1995 to get in to nursing school graduated in 2001 with associates of applied science in nursing still working with Methodist now as a nurse started in different areas at university and finally wound up doing surgery went to chest pain in er to get more experience doing cv for a year then went to Methodist north to work in surgery cvor my main interest but also done general orthro and cysto as well in august 2015 I retired from Methodist after 21years service to travel nurse since then after a bad travel assignment I went to st francis Bartlett from dec 2015 to march 2016 but decided to go back traveling with a different company went to baxter regional hospital in mountain home from march 2016 to june 2016 then cox south hospital in springfield mo cut short contract due to my house flooding was out for 7 weeks then went to Missouri university hospital in Columbia mo from sept 2016 to dec 2016 Skill Highlights Laparasopic procedures familiarity Medication administration expert Vascular care understanding Advanced Cardiac Life Support (ACLS) certification Computerized charting specialist Enthusiastic caregiver IV drug therapy management Specimen collection/processing proficiency Sterilization techniques mastery OR and ER experience Accomplishments Collaboration Collaborated with physicians to plan and implement patient care. Compliance Maintained compliance with regulatory standards by [compliance activity] . Family Support Educated families about procedures, treatment regimens, prevention and care.Documentation Documented patient intake information.Patient Care Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients. Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.Documentation Documented patient information obtained from intake interviews.Custodial Duties Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, emptied patient dirty linen hampers. Reporting Prepared regular charts on patient's health related history, medication restrictions and allergies.OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations. Patient Education Educated patients about medical procedure steps, recovery measures and medication instructions.Physician Support Consistently praised by physicians for efficient assistance in minor surgical procedures and patient handling.Surgical Preparation Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication. Collaboration Compliance Family Support Educated families about procedures, treatment regimens, prevention and care. Maintained compliance with regulatory standards by [compliance activity] . Collaborated with physicians to plan and implement patient care. Professional Experience sales 10/1981 to 07/1994 Company Name City , State ware house foreman ordering materials operating fork lifts sales 07/1976 to 10/1981 Company Name City , State sales office clerk 05/1975 to 06/1976 Company Name City , State typing duties leave request pulling dorm guard duty when necessary registered nurse\emt 07/1994 to 08/2015 Company Name City , State started out as emt then registered nurse circulator in surgery 12/2015 to 03/2016 Company Name City , State Military Experience office clerk 05/1975 to 06/1976 Company Name City , State airman of the month honorable discharge Education and Training Associate of Applied Science 2001 southwest tennessee community college City , State , usa 1980 midsouth community college City , State , usa emt cert High School Diploma 1975 earle high school City , State , usa Licenses tennessee license 133714 inactive arkansas licenseR070029 active florida license RN9407268 active BLS 2017 ACLS 2017 Personal Information birthday:march 10 1956 gender:male religion:church of christ martial status:married number of children:one son two daughters Skills started out hand charting but now at north computer charting on cerner.i run the tmr laser in the heart rooms operate the cryo and ablation machine.i operate the veri q machine measuring blood flow the the arteries.operate the laparoscopic equipment in the heart and general side of the OR.start iv's on patients give antibiotics run fluids thru iv pumps. i know how to prep a pt for surgery making sure the saftey of the pt before during and after surgery. i have done moderate sedation of pts call the family during surgery make sure chart is correct and everything is signed before surgery. making sure any blood products are needed | SALES |
SALES Summary Enthusiastic, and outgoing Customer Service Associate proficient at building positive relationships with new and existing
customers by offering superior customer service. Skilled in establishing rapport with clients. Self-motivated with exceptional
communication and computer capabilities. Highlights Exceptional communication skills Upselling techniques Quick learner Merchandising Credit card processing Stocking Strategic sales knowledge Skilled problem solver Proficient in cash management Cash handling accuracy Banking and financial services background Organized Detail-oriented Excellent multi-tasker Display design Flexible schedule Proficient in MS Office Experience Company Name City , State Sales 10/2014 to 09/2015 Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Designed displays to make the store experience interactive, engaging and reassuring. Learned, referenced and applied product knowledge information. Replenished supplies, bags and other materials at each cash wrap. Folded and arranged garments in attractive displays. Recommended alternative items if product was out of stock. Company Name City , State Laborer/ Housekeeping 09/2013 to 06/2014 Properly labeled and diluted all cleaning solutions. Supervised the cleaning, maintenance and care of building and grounds. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Spot cleaned furniture and carpet. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Promoted building security by locking doors and checking electrical appliances for safety hazards. Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events. Scrubbed, top-coated, buffed and varnished hard floors. Worked here again in 2015. Company Name City , State Cashier 11/2011 to 05/2012 Answered several calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Company Name City , State Cashier/ Food Preperation/ Tanning 01/2011 to 07/2011 Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Stocked shelves and supplies and organized displays. Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods Trained kitchen staff on proper use of equipment, food handling, and portion sizing. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items, and cooked simple foods and beverages Executed customer transactions, including money, checks and charge accounts. Counted cash drawers. Company Name City , State Technician 06/2010 to 09/2010 Cared for animals pre-surgery. Performed routine diagnostic tests. Helped euthanize sick and injured animals when appropriate. Cared for animals in both routine and emergency situations. Weighed and helped preform exams on animals and recorded information in files. Help Vet on duty with surgeries. Prepared billing after treatment. Company Name City , State Substitute Secretary / Substitute Teachers aide 08/2009 to Current Promoted good behavior by using the positive reinforcement method. Helped distribute employee notices and mail around the office. Screened all visitors and directed them to the correct employee or office. Answered and quickly redirected several calls per day. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Helped with children that needed direct supervision at all times. Company Name City , State Teller 12/2006 to 02/2009 Organized, stocked and maintained the teller window area. Organized and removed online banking files no longer in use. Executed customer transactions, including deposits, withdrawals, money orders and checks. Rapidly and efficiently prepared customer and ATM cash and change orders. Coordinated daily cash reconciliation at a high-volume location. Maintained balancing record with a high rate of accuracy. Handled various accounting transactions. Company Name City , State Customer Service 04/2006 to 12/2006 Office Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris. Refilled and rotated items on shelves to maintain well-stocked inventory. Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists. Verified all deliveries against invoices and completed shortage and overage reports. Developed knowledge about products and sales items to answer shoppers' questions. Maintained up-to-date knowledge of product and service changes. Solved unresolved customer issues. Strong leader of customer support staff. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Created daily and weekly cash reports for accounting management. Monitored payments due from clients and promptly contacted clients with past due payments. Executed customer transactions, including deposits, withdrawals, money orders and checks. Coordinated daily cash reconciliation at a high-volume location. Handled various accounting transactions. Company Name City , State Housekeeping 05/2012 to Current Cleaned rooms to the satisfaction of all clients. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Cleaned and maintained bathrooms and showers and swept and mopped floors. Traveled to and from work sites in a timely manner. Dusted furniture, walls, machines and equipment. Dusted and mopped all hard surfaces. Gathered and emptied trash and recycling bins. Polished furniture and metal fixtures. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Education High School Diploma 2006 Oak Hill High School , City , State GPA: Top 10% of class Graduated with Honors member of National Honor Society treasurer of FCCLA Top 10% of class Graduated with Honors Member of National Honor Society Treasurer of FCCLA Skills cash management, communication skills, computer literate,customer service | SALES |