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MANAGER / FITNESS INSTRUCTOR Summary Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Results-driven Manager with proven ability to establish rapport with clients. A very hands-on, hardworking, and highly motivated individual. Results-driven specialist who can multi-task, while staying organized and focused.Energetic, motivated specialist who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Highlights High customer service standards Dedicated to process improvement Strong problem solving ability Strong organizational skills Active listening skills Seasoned in conflict resolution Energetic work attitude Adaptive team player Self-motivated Excellent communication skills Natural leader Thrives under pressure Fast learning Customer friendly Coordination skills Experience Manager / Fitness Instructor January 2014 to Current Company Name － City , State Cultivated positive relationships with participants by interacting with them during group fitness classes. Explained the use of exercise equipment to all participants, prioritizing safety at all times. Greeted all members in a professional and friendly manner. Immediately reported any damaged or broken equipment. Explained class objectives and rules. Extensively trained new and existing employees. Educated clients on effective ways to exercise while on business travel, at home and on vacation. Promoted a safe and interactive environment for club clients and members. Instructed gym members about correct use of weight resistance and cardiovascular equipment. Worked with clients to improve their overall endurance, strength, flexibility and balance. Reviewed weekly sales numbers and club statistics to identify areas for improvement. Cocktail Waitress July 2013 to October 2013 Company Name － City , State Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Effectively and calmly resolved situations with intoxicated guests. Immediately informed supervisors of any problems or unusual situations and took appropriate action. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Built guest satisfaction and enjoyment. Upsold products when appropriate. Waitress February 2013 to July 2013 Company Name － City , State Continually monitored dining rooms for seating availability, service, safety and well-being of guests. Effectively listened to, understood and clarified guest concerns and issues. Maintained complete knowledge of restaurant menu, including daily specials. Monitored guest for intoxication and immediately reported concerns to management. Maintained high standards of cleanliness and sanitation. Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Waitress January 2013 to July 2013 Company Name － City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Displayed enthusiasm and knowledge about the restaurant's menu and products. Developed and maintained positive working relationships with others to reach business goals. Provided attentive service. Assertively uphold alcoholic beverages, appetizers and desserts. Assisted co-workers whenever possible. Waitress / Cocktail Server / Beer Tub May 2012 to December 2012 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional, friendly and fast service. Participated in bar incentives and contests to drive sales and promote the venue. Maintained a positive working relationship with fellow staff and management. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Education High School Diploma : 2011 Eagan High School － City , State Skills balance, clients, fast, safety, sales, statistics

FITNESS

GROUP EXERCISE FITNESS INSTRUCTOR Background, Objective Highly seasoned and dedicated mentor with a distinguished reputation of providing outstanding service to the community with a strong capacity to develop quality programs and provide supervised guidance for program staff and participants to guarantee successful outcomes. Areas of Expertise Planning/Coordinating Team Leadership Program Development Experience in Management Community Outreach Budget Development Creative Problem Solving Public Relation Critical Thinking Experience in Advertising Excellent Research Skills Accountability Team Building Staff Motivation Staff Training Employee Scheduling Experience Group Exercise Fitness Instructor 03/2009 to Current Company Name City , State Instruct group exercise classes to help strengthen and tone body Demonstrate the correct way to use exercise equipment Administrator Support Assistant II 09/2005 to 03/2006 Company Name City , State Verified that Information reported on tax returns adheres to applicable tax laws and regulations Maintained accurate filing system of tax related documents Updated tax returns made during audit process Transferred important documents to the appropriate department when requested. Administrator Support Assistant II 11/2003 to 04/2004 Company Name City , State Planned and scheduled meetings, conferences, teleconferences, and travel Answered or directed inquiries Maintained taxpayer confidentiality Completed projects assigned by staff Nursery Director 04/2001 to 12/2008 Company Name City , State Supervised all nursery ministry staff Developed reports for Ministry Coordinator and Senior Pastor Recruited qualified and experienced volunteers Managed budget for fiscal years of 2001-2008 Trained volunteer staff on how to property meet the demands of the nursery Supervised monthly staff meetings Ensured background checks were performed for volunteer​​ Data Entry Operator 03/2009 to Current Company Name City , State Information Processing. Reviewed corrected data for deficiencies, errors and incompatibilities. Applied data program techniques and procedures. Education Computer Information System Business Management Alabama State University City , State ​​ ​ Bachelor of Science : Business Management Huntingdon College City , State Computer Skills Technologically savvy, skilled in all major operation system Application including MS Office Suite Mobile Computing E-Mail Management Community Service Premarital Counselor (2014 - Current) Salvation Army (2012 - Current) Board and Parent Coordinator (2006-2008) Forest Avenue Magnet School-Parent Coordinator (2008, 2009, 2010 & 2011 Montgomery YMCA Barracuda Swim Team (2007-2015) Coach YMCA Girls Volleyball (2011-2015) True Divine Baptist Church Community Development Program (2010-2012) True Divine Baptist Church Game Time Youth Mentor Program (2010-2013) True Divine Baptist Church Youth Ministry (2005-Current) True Divine Baptist Church Women Ministry (2004-Current)

FITNESS

GROUP FITNESS INSTRUCTOR Summary 7+ years customer service experience Advanced written and spoken communication skills in varying audiences 2+ years experience working with employers and job seekers in all aspects of job searches 2+ years experience conducting group and individual interviews, anticipating job-readiness, administering aptitude tests and identifying training needs Knowledge of employment and training, state and federal laws, policies, rules and regulations Highly self-motivated with effective time and workload management skills Knowledgeable and intuitive computer hardware and software abilities Devised a successful recruiting plan for new call centers, which resulted in [Number] new employees in [Number] -months. Education 2012 Western New Mexico University City , State Masters of Business Administration (MBA) 2003 Western Washington University City , State Bachelor of Arts : English English May 2016 Additional Trainings, Certifications, Research Work National Federation of Professional Trainers (NFPT) Personal Training Workshop and Certification February 2016 Keiser M3 Indoor Cycling Instructor Program Indoor Cycling Certification December 2015 CorePower Yoga 200 Hour Yoga Teacher Training Chicago Yoga Center 100 Hour Yoga Teacher Training May 2008 CPR Certified *Non Violent Communication Research Experience January 2014 to Current Company Name City , State Group Fitness Instructor Responsible for teaching several group fitness classes including Yoga, Cycle, and Aqua Promote knowledge of proper group fitness components, (i.e. warm up, aerobic exercise, cool down) Ensure proper alignment and safety of all participants Maintain the group fitness equipment and room Participate in Continuing Education Credits throughout the year. January 2013 Company Name City , State Manager Property Management tasks include: updating expiring leases, tenant relations, dealing with maintenance issues, and project management. Bookkeeping and accounting tasks include: entering in all financial transactions into Quickbooks, maintaining highly organized filing system, depositing checks, creating and sending invoices, paying all bills, and preparing all monthly, quarterly, and annual tax reports. January 2012 to January 2013 Company Name City , State Property Manager Manage and oversee cleaning staff, respond to all rental inquiries, calculate and issue quotes in order to book guests. Organize and assist in creating all marketing projects, direct marketing, and market research. Update and manage website and calendars. January 2012 to June 2012 Company Name City , State Graduate Assistant Responsible for all administrative functions to assist personnel in business department Taught classes including: accounting, economics, finance, and marketing classes Proctored exams and quizzes Assisted professors in business related research Provided guidance and mentoring to undergraduate and graduate students. June 2010 to March 2012 Company Name City , State Office Manager/Executive Assistant to President and CEO Provided all administrative functions including: payroll, accounts payable, accounts receivable, scheduling, preparing, writing, and editing all written documents, (including letters, contracts, etc.) and managing customer/client relations. Coordinated wide variety of project management tasks requiring high degree of organizational skill. Developed human resources program including: writing employee manual, utilizing online payroll system, creating safety program, and training all employees. Organized and managed all financial reports including cost accounting, budgeting, auditing, and managing finance to increase company profitability. March 2010 to July 2010 Company Name City , State Office Manager/Human Resources Administrator Assisted in the creation and development of the Career Resource Center to assist recently and soon to be laid off employees of GE Aviation with career search. Responsible for managing all administrative functions inside Career Resource Center including: answering phones, scheduling, customer service, setting appointments, data entry, preparing, writing, and editing all written documents and correspondence. Counseled and trained all GE Aviation employees on resume writing and interviewing skills. March 2009 to March 2010 Company Name City , State Independent Contractor Designed, developed, and marketed yoga fitness program. Interfaced with Sports Driven Rehabilitation and Training Physical Therapy to create a healthy and safe program for SWSI. Attended sales production and management meetings to discuss goals and encourage business development and growth. May 2008 to March 2009 Company Name City , State Office Manager/Executive Assistant to Director of Operations Responsible for all accounting and IT support; managed client billing, accounts payable, accounts receivable, payroll, ledger, journal entries, etc. Interfaced with vendors and associates Financial analysis tasks including weekly meetings and reports to assess profitability and manage collections Researched, wrote, edited, and distributed company's monthly newsletter to over 1,000 clients in the Chicago-land area Served as primary liaison between Director of Operations and associates Supported office maintenance functions including all computer and technical support Coordinated human resources tasks including training, interviewing, and team building. January 2007 to April 2008 Company Name City , State General Manager Managed customer relations and all aspects of customer service Coordinated and developed training programs for over 50 employees Determined and executed all necessary personnel actions Initiated human resources programs including safety training Regulated cost and inventory; responsible for all purchasing and marketing; developed vendor relationships Facilitated weekly meetings to analyze product mix, sales, profitability, and manage company goals. February 2004 to February 2006 Company Name City , State Account Manager Initiated all necessary administrative functions for Account Executives and Sales Team members in order to set-up new loan submissions and fund complete loan packages. Created and maintained complex databases to resolve discrepancies in individual loan packages and accounts under narrow time constraints. Researched and performed comprehensive research and attended various training courses to ensure proper loan handling. Skills accounting, accounts payable, accounts receivable, administrative functions, auditing, billing, Bookkeeping, book, budgeting, business development, contracts, cost accounting, CPR Certified, client, clients, client relations, customer relations, customer service, data entry, databases, direct marketing, economics, editing, filing, finance, financial, Financial analysis, financial reports, human resources, Instructor, inventory, IT support, team building, ledger, letters, Director, managing, market research, marketing, meetings, mentoring, office, newsletter, organizational, payroll, personnel, Physical Therapy, project management, Property Management, purchasing, Quickbooks, Rehabilitation, Research, safety, Sales, scheduling, tax, Teacher, teaching, technical support, answering phones, training programs, website, written

FITNESS

GROUP FITNESS INSTRUCTOR Summary Experienced, passionate and highly motivated fitness professional focused on creating dynamic and positive experiences for fitness members. Well organized and reliable with excellent leadership and teamwork skills. Highlights Experience Group Fitness Instructor July 2007 to Current Company Name － City , State Teach fitness classes ensuring safe, effective and fun workouts for all levels. Provide challenging options and modifications as needed. Observe and model good body mechanics. Communicate regularly with members to enhance knowledge of exercises, body alignment and exercise safety. Motivate members to be consistent, work toward achieving their goals, be fit and be happy. Accomplishment: Recipient of Group Fitness Instructor of the Year Award (2010) Recipient of CanDo Stars Award. Group Fitness Instructor November 2005 to May 2007 Company Name － City , State Fitness Instructor March 2005 to September 2006 Company Name － City , State Led fitness classes for mom's and babies in strollers. Used body weight, resistance equipment (ie,resistance. tubing) and general surroundings to provide effective, safe and fun workouts for class participants. Observed and. modeled good body mechanics. Acted as role model and motivated participants to be fit and active moms. Group Fitness Instructor August 2003 to November 2005 Company Name － City , State Pharmaceutical Sales Representative June 1999 to February 2004 Company Name － City , State Managed NY territory, marketing and selling a portfolio of arthritis, asthma and osteoporosis products to doctors, surgeons and pharmacists. Coordinated and conducted routine business/territory analysis to identify business opportunities and competitive threats. Served as District Champion for Singulair, providing strong leadership to the district by communicating frequently on new bulletins, and different initiatives. Demonstrated how to use competitive resources to district and NJ Region. Planned and executed health education programs for colleagues and physicians. Mentored two new representatives in 2001, assisting both in becoming successful in their jobs and hence providing management with valuable assistance in area of people management. Built strong customer relationships by provided high value-adding services to physician offices and pharmacists. Consistently achieved top product market shares across the NJ region during tenure. Accomplishments: Recipient of NJ district Leadership award 2002 Recipient of Going the Extra MILE Award (1Q 2001) and numerous business driver incentives Winner of sales performance incentive trip for two consecutive years. Product Marketing Specialist June 1997 to June 1999 Company Name － City , State Product management of Canon's Office Products Line. Responsibilities included launching new products for major accounts such as Office Depot, Staples and Office Max. Acted as Staples' Key Account Representative coordinating all trainings and public events for Staples Stores nationwide. Conducted national training programs for internal and outside sales personnel and Canon subsidiaries in 14 states throughout the Northeast. Provided consulting services in areas of product training and product placement for all major accounts Assisted management team in the development of new marketing materials used for product training. Collected and analyzed sales support data, competitive facts and other marketing info in order to keep abreast of emerging technologies and provide feedback to management. Accomplishments: Represented Canon Inc. on Staples and Office Depots' Live training broadcasts viewed by sales associates nationwide Represented Canon Inc. on QVC, cable television's home shopping network. Promoted select product and sold over 2,500 units for Canon. Two time recipient of The Marketing Diplomat Award, recognized by management for providing superior customer service and leadership. Public Relations Representative August 1993 to June 1995 Company Name － City , State Promoted "computer learning" school to educators in a territory comprised of 73 high schools. This marketing resulted in increased awareness of The Cittone Institute's programs and opportunities. Led motivational presentations for high school classes ranging in size from 10 to 100 students. Utilized various marketing practices to recruit new students. Increased territory penetration by 50%. Developed track record of consistently surpassing sales goals. Organized and hosted receptions, social activities and educational events to promote the school. Accomplishments: Ranked #1 out of 21 Sales Representatives Recognized as "Top Public Relations Representative in 1994". Trainer/Coach November 2013 to Current Company Name － City , State Coach small group training classes utilizing an assortment of exercise equipment; ie; dumbells, TRX suspension straps, Bosu Balls, ab dollies, water rowers and treadmills. Responsible for providing safe and effective exercise modifications on an as needed basis. Motivate members to work beyond their expectations in a fun, yet professional manner. Encourage members to continue attending training session Education Bachelor Of Science : Communications Spanish Ithaca College － City , State , USA GPA: Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Communications Spanish Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Certifications ACE Certified Group Fitness lnstructor Experience in developing choreography and Johnny G Certified Spinning Instructor teaching multiple class formats such as Bosu AEA certified Aquatics Instructor Ball, Resistance/Strength, bootcamp, core Certified in three Les Mills Programs (Body conditioning, spinning, aquatics, and Les Mills Combat, Body Pump ,& CXWORX) classes. CPR and AED certified Strong track record of developing and Skills cable, Excellent Communication, Interpersonal Skills, competitive, consulting, CPR, customer service, Instructor, ie, Leadership, people management, marketing, market, marketing materials, Max, Office, mom, network, outside sales, personnel, presentations, Product management, Public Relations, safety, selling, Sales, sales support, teaching, television, training programs

FITNESS

FITNESS INSTRUCTOR Summary I am found to be affable, responsible and enthusiastic, with an impeccable ability to learn new tasks quickly, while growing customer relationships and maintaining constant satisfaction. I represent any establishment with a congenial, professional demeanor at all times, with a contagious smile glued to my face. I have had experience in customer service now, for a little over two years. I am at the prime of my life where every learning experience I encounter is not only a blessing, but an honor to say the least. I am a highly driven individual who strives for the best in all that I do. I am a people-person and can form relationships with nearly everyone I come into contact with. I am a valuable asset to any team that wishes to obtain only the finest, and most organic individuals. I am trustworthy, honest, and as hardworking as they come. Challenges are passed along my way because it is known that I will find the best and most effective ways in solving them.  Skills Leadership  Proficient in writing  Excellent communicator  Avid listener  Expert Multi-tasker  Mutual mediator  Problem-Solver  Accomplishments Am a co-founder in the formation of a fitness app.  Dual enrolled in college while a junior in high school and graduated with over 38 applicable and accredited college credits.  Represented my community in California as the year's reigning pageant princess, with countless hours of community service. Conducted a women's study with over 40 individuals with ages ranging from 18-50. Underwent heart surgery at the age of 15, and overcame the various physical set backs that hindered me for so long.  Experience 05/2017 to Current Fitness Instructor Company Name － City , State As a fresh faced fitness instructor, I am new to the game. I have a deep love for health and wellness and after weeks of training alongside strong, qualified women. I was chosen to lead men and women alike in the teaching of various fitness workouts including: barre, strength training, and HIIT. I resume my position when I return to school in the fall. Within this position I must display immense responsibility, mindfullness, and compassion to all that step into my studio.  03/2017 Sub Maker Company Name － City , State Here at Jersey Mike's, I learned how to deal with intense, fast-paced food service. Showing not only speed but quality and efficiency. With a constant flow of customers going in and out, it is not only important to be quick thinking, but also being attentive to detail and customer satisfaction. I worked register, as well as a sub "dresser" and handled various situations. I had a smile painted on my face, and truly made my customers' experience at Jersey Mike's a great one. I aim for excellence in all that I do, and when I do something I want it done right the first time around.  07/2015 to 07/2016 Sales Associate Company Name － City , State Specialized in sales of Alex and Ani jewelry, Brighton jewelry and Pandora jewelry.Worked as a sales representative, greeter, and cashiered at the register. Provided excellent customer service. 06/2014 to 06/2015 Sterilization Technician Company Name － City , State Answered telephones and give appropriate information to callers. Greeted visitors and handled their inquiries or directed them to appropriate persons according to their needs. Order and dispense supplies. Sterilize tools for usage. Education and Training 2018 Bachelor of Arts : Human Resources and International Business Law Liberty University － City , State , U.S.A. I arrived here at LU in the Fall of 2017, pursuing a degree in one of the most rigorous majors in the school of business. I aim to learn the ins and outs of every corporation I work for one day as an HR Director. And have particular interests in companies involving health and wellness.  2016 Associate of Arts : Liberal Arts College of the Canyons Valencia － State , United States Liberal Arts I have attended my community college since I was a junior in high school. By participating in dual enrollment I was able to finish up my Associate's Degree just one year after graduating high school. Academy of the Canyons Valencia , California , United States Here at AOC I was able to be both a high school student and college student simultaneously by being enrolled at what is referred to as, a middle college. I stayed at Academy of the Canyons for my 2013-2014 academic year. 2015 Valencia High School － City , State , United States I started at Valencia High School my freshman year, transferred out to Academy of the Canyons my junior year, and returned back to Valencia to graduate with my original class in 2015. Activities and Honors I was a member of the Phi Theta Kappa Honor's Society at my previous institution. And since coming to Lynchburg I have joined the SHRM club, for Human Resources majors.  I recently have signed up to working with the community's Humane Society and becoming more actively  involved in their services their. One of my most prized projects I am working on at the moment is the formation of a fitness app. I am a cofounder for this app and many more to come and expect a launch date some time in the Fall. 

FITNESS

FITNESS DIRECTOR Professional Profile Dedicated business professional with over seven years of experience in marketing and customer service in the fitness industry; marketing and selling fitness services while providing exceptional customer service. Qualifications Successful sales experience Creative and resourceful Exceptional problem solving ability Superior organization Strong leadership and communication skills Project management Proficient with Microsoft Office and Outlook Ability to work in a team setting Experience Fitness Director 01/2010 to Current Company Name City , State Managed 20 full time staff and 40 part-time and on call staff. Managed schedules for 10 full time and five part-time personal trainers, three nutritionists, two cardio coaches, and four Pilates trainers. Worked directly with sales of personal training, wellness, Pilates, group exercise services and packages to members based on the needs of the member. Provided members with exceptional member service by exceeding expectations and being proactive in resolving issues and answering questions. Setup and managed CSI scheduling, billing, and operating software system for the fitness and wellness departments. Developed and created new programs to promote and market the various fitness and wellness services to increase member engagement. Worked closely with the communications team on the various marketing outlets. This includes creating text and formats for email alerts, GPX and Group Personal Training schedules, brochures, flyers, and web content. Developed and trained fitness, wellness, and athletic services staff on departmental processes, procedures, and standards. Managed payroll by checking time and attendance records, entering service provider commission, and submitting payroll documents to payroll supervisor. Managed Group Personal Training program schedule, billing, and marketing materials. Managed all fitness and wellness department billing and credits. Helped develop, market, and host open houses for the Pilates studio and the launch of the new conditioning studio. Assisted with planning and hosting of annual Wellness Fair. Handled member complaints and worked with the members to find the best solution. Worked with the members to determine the best program or service and pairing the member up with the appropriate service provider. Worked directly with Membership Director to increase new member engagement by developing promotions and communications to welcome and support all new members. Fitness Specialist/Member Service Specialist 12/2007 to 03/2010 Company Name City , State Worked with clients to assess, design, and maintain exercise programs. Programs included goal setting, cardiovascular workouts, and strength training workouts to help obtain health and wellness goals. Created and implemented programming for fitness division within the company including fitness bowls, muscle matchups, and table tennis tournaments. The goal of fitness programs was to promote and educate employees on health and wellness within the corporations Vivecorp Inc. contracted with. Created marketing materials for all fitness programs including flyers, email alerts, and updating web content. Created and implemented fitness assessment programming including four components; cardiovascular, muscular strength, flexibility, and circumference measurements. Provided health screenings including lipid panel, glucose/cholesterol, body composition, blood pressure, and bone density to corporations to promote health and wellness. Designed and instructed group exercise classes including x-training, circuit training, and core conditioning. Provided members with exceptional member service by exceeding expectations, welcoming, and motivating members. Event Management 11/2006 to 03/2008 Company Name City , State Organized and prepared materials for school athletic events including basketball and volleyball matches. Sold and distributed tickets at athletic events working within the ticket sales and will call sales offices. Tracked game day attendance by counting tickets prior to completion of each match. Provided extraordinary game day experience by escorting ticket holders to seats, handing out flyers, and answering questions. Education Master's of Business Administration (MBA) : General Management 2012 UNIVERSITY OF PHOENIX City , State General Management Bachelor of Science Degree (BS) : Exercise Science 2008 SEATTLE PACIFIC UNIVERSITY City , State Exercise Science Interests Volunteer for Northwest Association for Blind Athletes *4-year member of Seattle Pacific University Women's Soccer Team *3-year member of Student Athletic Advisory Committee at Seattle Pacific University Additional Information Other Activities *Volunteer for Northwest Association for Blind Athletes *4-year member of Seattle Pacific University Women's Soccer Team *3-year member of Student Athletic Advisory Committee at Seattle Pacific University Skills billing, blood pressure, brochures, communication skills, clients, email, goal setting, promote health, leadership, Director, marketing, market, marketing materials, materials, Microsoft Office, Outlook, payroll, problem solving, processes, programming, Project management, sales experience, sales, scheduling, supervisor, web content, composition

FITNESS

FITNESS INSTRUCTOR Summary Seeking a career as a Real Estate Professional; acutely focused on customer service and network building. Promptly develops vital relationships needed to operate as an effective Real Estate Salesperson. Highlights Excellent communicator Highly professional Proficient in Microsoft Office Skilled mediator Clean driving record Negotiations expert Experience Company Name City , State Fitness Instructor 04/2015 to Current To sign clients in and to be sure they are registered for class. To lead, instruct, and teach choreographed group fitness classes that thrive on motivation and proper queing with an emphasis on active listening. To demonstrate proper form and safety techniques in an effort to achieve and receive the best results. Company Name City , State Office Assistant/Server 03/2014 to Current Perform basic office duties being proficient MAC and PC, answer phones, emailing clients, scheduling events around seasonal calendar To make and reserve reservations for an even flow, to create an inviting environment that delivers quick and efficient service To serve customers in a fast-paced environment while being able to multi-task effectively with a pleasant demeanor and heart. Company Name City , State Wellness Coordinator/Group Instructor 10/2012 to 05/2013 To open Wellness Center, answering phones, scheduling appointments, creating monthly Newsletters, Calendar of Events for internal staff To communicate via intranet for VA employees, to send reminders for scheduled events To develop and maintain existing Excel Spreadsheets in an effort to track progress of trained staff members and new members. Education Associate of Arts : Management 2005 Mesa Community College , City , State , USA Bachelor of Science : Nutrition 2010 Kaplan University , City , State , USA Certifications Pure Barre Certified Instructor*AFAA Certified Group Fitness Instructor* CPR/AED Certified Skills Appointment Setter, Multi-tasker, Adaptable, Microsoft Word, Microsoft Excel, Outlook, OneDrive, Excellent Phone Skills, Able to work in fast-pace high volume environment, Flexible, Productive and Efficient.

FITNESS

FITNESS DIRECTOR Highlights Skills Used: Teamwork, Leadership, Ocean Saftey Knowledge, Customer Service/Hospitality Basic Japanese Speaking (greetings & customs) Diamond Jeweler / Executive Protection Jason Park Diamond - Honolulu, HI - July 2014 to October 2014 Responsibilities Sales of Various Exquisite Diamonds, Rare Gemstones, Sunrise shells and Royal Hawaiian Jewelry from the Historic Iolani Palace Provide Personal Security during transportation of Diamonds, Gemstones and or Cash Deposits. Accomplishments Assisted in the Start Up and Grand Opening of Jason Park Diamond, Jeweler for the Iolani Palace in Honolulu Hawaii. Skills Used Knowledge of Characteristics associated with Pricing Diamonds, Rare Gemstones, Sunrise shells. Tactics and Techniques for Executive Protection and Transportation of High Value Items. Executive Assistant to CEO / Ambassador Of Pearl Harbor Discover Hawaii Tours - Honolulu, HI - July 2012 to April 2014 Responsibilities: Schedule business meetings , times and locations, and coordinate travel arrangements for 1-7 personel Assist with Daily Operations of company and monitor employee production and operations. Key player in development of Waikiki Welcome Center economic tour trolley which provides transportation to and from local events while providing visual advertising for Discover Hawaii Tours. Maintenance Manager for 108 Tour buses on islands of Hawaii, Maui, Oahu and Kaui. Responsible for ensuring all vehicle's in company operation have proper Decals and Insurances and comply with federal and state tourism transportation regulations. Oversee 18 Tour Drivers ensuring all maintain current TWIC, CDL, Medical and Legal clearances to allow Military Base Access Coordinated Tour Routes / Schedules for Tour Drivers on site at Pearl Harbor Assist Tourist around Pearl Harbor Act as Liason for Discover Hawaii Tours with Other Tour Companies. Prepare Breakfast Boxes for morning tours of 150-300 people Sales Representative / Model RIX Islandwear - Honolulu, HI - February 2011 to January 2012 Responsibilities Sales of Special Brand Men's Only Aloha Shirts. Opening and Closing Store Cashier / Trainer Inventory Accountability of shipments and Quality Control Supervisor ensuring correct products arrived free of damages. Modeled Men's Aloha T Shirts and was featured on 12ft x 5ft poster that was posted in display window of location. Accomplishments Doubled store location monthly earning of +-$6,500 to +-$13,400. Experience Fitness Director August 2015 to Current Company Name － City , State Manage 11 Personal Training Staff ensuring facility offers highest level of safe and effective training along with offering diverse training programs. Draft and Submit Payroll for 11 Training Department Employees Bi-weekly Conduct monthly training groups to ensure employees are following company policy and procedures. Sell Club Memberships Sell Personal Training Accomplishments: Increased monthly revenue to $32,000 resulting in promotion to Fitness Director in first 90 days with company. First month as Fitness Director resulted in $77,800 highest personal training sales on company record surpassing monthly goal of $45,000 by $32,800. Manager / Safety Advisor January 2012 to January 2016 Company Name － City , State Entrusted with keys and security codes for opening and closing store. Train New Employees on Daily Operations and review company Policies and Procedures as well as Crew Expectations during indoctrination process. Manage Reservation Times for Surf lessons and coordinate ground demonstrations Practice and Demonstrate Water Safety techniques and maintain a current CPR qualification. Provide Basic First Aid on daily basis for minor cuts, scrapes, punctures and severe lacerations to injuries that require professional medical attention. Aviation Warfare Systems Operator November 2004 to August 2010 783 Hrs Flight Time as Tactical Helicopter Aircrewman. Door Gunner: M240D, .50 Cal Gau 16. Anti Submarine Warfare Systems (Acoustic / Non Acoustic. Airborne Radar Operator / Sensor Operator Written up for Tactical Operator of the Quarter during first deployment.Scored a 394 out of 400 on Search and Rescue Physical Evaluation of Western Operators and scored 4.0 out of 4.0 on the academic portion of the evaluation. Awarded for being the only Operator to score that high on entire evaluation of Pacific Navy.Cover page and 4 page article in FUTURES Magazine, a military recruiting magazine distributed across the nation. Also Featured on Today'sMilitary.comDiving with a Navy Search-and-Rescue Swimmer: http:// youtu.be/DPNfXayzvL4. Education High School Diploma : General Education , 2004 Camden County High School － City , State General Education Willing to relocate: Anywhere Skills academic, Basic, Bi, Cash Deposits, closing, CPR, Customer Service, First Aid, FUTURES, http, Japanese, Leadership, Director, Navy, Communicator, page, Payroll, People Skills, Policies, promotion, Speaking, recruiting, Safety, Sales, Teamwork, training programs, transportation, Written Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer AWARDS National Defense Service Medal December 2004 Awarded for Military Service during a National Emergency or any other Periods deemed by Secretary of Defense Navy Good Conduct Award November 2008 Exemplary Behavior, Efficiency and Fidelity in Federal Military Service Global War On Terrorism Expeditionary Medal June 2009 Overseas Direct Service to the Global War on Terrorism Global War On Terrorism Service Medal June 2009 Direct Support in Service to the Global War on Terrorism Sea Service Deployment Medal June 2010 90 Consecutive Days Forward Deployed Naval Aircrewman/Aviation Search and Rescue Swimmer August 2008 Naval Aviation Systems Warfare Pin awarded after successful completion of Special Operations Pipeline. Expert Pistol Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards with a M9 pistol. Expert Rifle Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according to Naval Standards with M16 / M4 Rifles. Enlisted Aviation Warfare Pin January 2008

FITNESS

FITNESS TRAINER Professional Summary Articulate Certified Personal Trainer driven to succeed. Strategic planning and client relationship management expert. Looking to advance my career here at Planet Fitness and take my member oriented approach to a reach a much larger scale of members. Core Qualifications Very broad background in Fitness Industry. Graduated in the top 10% in my graduating class. 15+ years motivating people as a coach getting people to perform at a high level. Diverse background with coaching/fitness/sales. Expert communicator to help drive success and motivate. CPR/First Aid Certified. ASFA Certified Fitness Trainer. 10+ years of doing public speaking engagements in the sport of softball to prospective coaches. Experience Fitness Trainer August 2014 to Current Company Name － City , State Taught and implemented all classes in the PE@PF schedule. Made great relationships with members and gave them +1%. Designed specific workouts for each member and made myself available to make the members feel special about what they are doing. Added to the biggest loser class to make it more effective and enjoyable to our members. Taught over 40+ classes per week. Assistant Softball Coach/Recruiting Coordinator January 2013 to Current Company Name － City , State Plan, organize, and conduct practice sessions. Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance. Identify and recruit potential student athletes by attending games, sending recruitment letters, and meeting and conducting tours with potential recruits on campus. Ability to use FrontRush application daily to monitor our recruiting database and maintain relationships with potential student-athletes. Coached 2013 NAC Rookie of the Year and on staff that won 2013 Coach of the Year Honors. Assistant Softball Coach/Strength and Conditioning Coach September 2012 to August 2013 Company Name － City , State Aided in finding colleges for all fourteen members of team ranging from Division I to Division III. Built strong networking relationships with college coaches at each level and was able to travel across the country during this time to hone my skills. Serve as tournament host including scheduling of games, staff, outside vendors. Golf Department Manager/Senior Sales January 2011 to December 2012 Company Name － City , State Sold or arranged for delivery, insurance, financing, or service contracts for merchandise. Placed special orders or call other stores to find desired items. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Increased sales in golf department 30% in year one and 20% in year two. Practiced customer service in high volume, busy environment. Athletic Department Assistant/Game Day Manager/Fitness Center Coordinator September 2006 to August 2010 Company Name － City , State Scheduled all athletic facility requests for athletic department as well as outside interests. Scheduled usage of, and maintained athletic department vehicles for use by athletic department as well as other school departments. Processed athletic department purchase orders / managed orders received within athletic department. Participated in faculty and college committee activities. Represented institution at community and campus events, in meetings with other institution personnel, and during accreditation processes. Managed all equipment for all six varsity sports and all of our intramural programs. Acted as site manager for soccer, basketball, and softball events on campus. Also managed field maintenance of all athletic facilities on campus which included soccer and softball field along with our college gymnasium. Scheduled student-workers for to ensure fitness center was up to date. Also made recommendations for new equipment and made sure that the equipment was maintained and up to date. Assistant Softball Coach January 2004 to August 2011 Company Name － City , State Member of 2005 NFCA/Speedline National Coaching Staff of the Year. Won 2005 and 2006 conference championships. Had a winning season in all but one season including a program best 31 wins in 2010. Qualified for post season play each season and was region runner-up in 2005. Coached seven NFCA/NJCAA All-Americans and nine Academic All-Americans. Education B.A : Sport and Recreation Management , May 2014 New England College － City , State GPA: Graduated Magna Cum Laude. Sport and Recreation Management Graduated Magna Cum Laude . A.A : Liberal Arts , May 2005 SUSSEX COUNTY COMMUNITY COLLEGE － City , State Liberal Arts Work History Company Name Company Name Skills Academic, Coach, Coaching, contracts, customer service, database, delivery, financing, insurance, letters, meetings, NAC, networking, personnel, policies, processes, recruiting, recruitment, sales, scheduling

FITNESS

FITNESS INSTRUCTOR Professional Summary Dynamic, entrepreneurial sales executive with a record of achievement and success driving sales growth in highly competitive markets. Solid background securing key clients and increasing product distribution to grow market share. Steadfast in building new business, securing customer loyalty, and developing strong relationships with external business partners. Well organized with a track record that demonstrates self-motivation, creativity and the initiative to achieve both personal and corporate goals. Skills Sales Management Account Management Program Management Client Relationships Product Marketing Customer Retention Distribution Strategies Team Leadership Wine & Spirits/Beverage Industry Experience Fitness Instructor , 02/2013 to Current Company Name – City , State Teach energetic workouts that are challenging and motivating, yet safe. Provide students individualized hands-on adjustment throughout class. Address each student by name during class and cultivate long term relationships. Organized the 2014 Fitness Kick-off Challenge in which local vendors provided educational seminars/products to inspire a commitment to a healthier lifestyle. Assist clients of all ages and fitness levels in improving health and wellness. Owner , 01/2011 to Current Company Name – City , State Founder of a stand up paddle board business consisting of retail sales, rentals and lessons. Hands on involvement from lease contract negotiations to build-out, to website development and marketing strategy. On site management of all daily operations as well as recruiting, hiring and training staff. Responsible for all aspects of business including inventory management, product education, payroll, and social media outreach. Organized corporate outings and charity fundraisers. Became the first and only Austin stand up paddle board company to offer online reservations for clients. Achieved an overall 5 star rating on YELP within the first year of business. The company is closing October 31, 2014. Central Regional Manager , 10/2008 to 03/2011 Company Name – City , State Successfully executed sales and managed an eight state region consisting of two distributors/brokers, with a combined total sales of approximately $2.7 million. Developed and implemented a promotional calendar for regional locations of national food stores. Collaborated with corporate buyers on private label product development and program management. Worked as a team with distributor management and staff to educate and develop programs for increasing product knowledge, market presence and sales. Monthly conference calls with broker principals to review performance, goals and opportunities. Conducted educational tea classes for retail sales partners as well as consumers. Fine Wine Specialist , 2008 to 2008 Company Name – City , State Developed relationships with on/off premise accounts to identify opportunities for product placement. Conducted wait staff training seminars and designed wine by the glass programs to support the Diamond portfolio. Assisted with inventory management and stock rotation. Set shelf space, cold box and built displays to support supplier promotions and incentive programs. Demonstrated sales abilities through successful presentation and promotion of new and existing products and the expansion of business. Met or exceeded assigned monthly quotas and placement objectives. Western Regional Sales Manager , 2005 to 2008 Company Name – City , State Proficiently managed sales in a six state region comprised of eight different distributors/brokers, with combined total sales of approximately $1million. Interfaced directly with buyers, distributor management, sales representatives and marketing associates located throughout the territory. Conducted regular reviews with distributor management to ensure consistent performance to goal. Attended distributor sales meetings to present and educate representatives on new and existing products. Designed and implemented various sales incentives with a focus on elevating performance. Provided product training and promotional strategies to sales representatives and restaurant and retail staff. Developed Excel program to track monthly performance to goal.Increased overall sales in region by 9.5%. California Area Sales Manager , 2002 to 2004 Company Name – City , State Interfaced with key on/off-premise accounts, working in partnership with the distributor sales force to promote brand building and line expansion of existing brands within the portfolio. Conducted trade and public tastings, special promotions and wine maker dinners. Achieved growth in 13 focus brands resulting in a 24% increase in sales. Wine Steward/Educator , 2001 to 2002 Company Name – City , State Instrumental in developing and implementing the bi-monthly wine class for consumers. Created content and format of class material and presented it in a manner that was informative yet fun. As head of the wine department, responsible for driving sales, monthly promotions and all merchandising. Operated in a management capacity when opening or closing the store. Managed staff, reconciled all bank transactions, generated reports and ensured the store was properly stocked and detailed. Provided assistance to customers with wine selections and food/wine pairing, made product recommendations and developed rapport to promote customer loyalty and repeat business. Wine Educator , 2000 to 2001 Company Name – City , State Responsible for daily operation of the Terrace Wine Bar at the Golden Vine Winery, hosted by Robert Mondavi at Disney's California Adventure. Conducted guided wine tastings for guests and educational seminars and tastings for the restaurant staff. Product Marketing Manager , 1995 to 1998 Company Name – City , State Memory Products Buyer , 1988 to 1991 Company Name – City , State Additional purchasing experience with two high-technology firms in Austin, TX,. Education High School Diploma : University of Texas - City , State Communications Volunteering Blue Dog Rescue Best Friends Animal Sanctuary Certifications 2013 Certified Bar Method Fitness Instructor, 2012 Certified Power Yoga and Yoga Sculpt Instructor, 2002 Court of Masters Sommelier -Level One Certification

FITNESS

DIRECTOR/PRESIDENT - MINTURN FITNESS CENTER Executive Profile 21-year Internationally-regarded coaching professional, 13-year Nationally certified/accredited in Strength and Conditioning, Industry-leading Athletic Performance Executive in the field of high-performance athletic training who creates strategic alliances with organizational leaders to effectively align with and support key business initiatives. Experience with successful facility design, builds and operations. Recruits and retains high performance teams by hiring, developing and motivating skilled professionals. Provides oversight of all budgets, operations and strategic initiatives with sound operational management skills. Provides athletic high-performance programming, training, education, presentations and hands-on coaching of all Elite, High-School and General Population athlete membership on and off-site. Skill Highlights NSCA CSCS*D (09-14) NSCA RSCC*D (16-Present) EXOS XPS  NSCA Colorado State Program Director (11-12) EXOS (Formerly Athlete's Performance) Level IV Mentor (05-2010) Director of Human Performance SSCV (10-Present) FMS Level 1 Certified (09-Present) TRX Level 1 Certified (09-Present) Power Plate Academy Certified (09-Present) Internationally Recognized Speaker for the NSCA and Keiser Corp (08-Present) Director of Coaches Education for SSCV (10-Present) Director of Facilities and Operations Minturn Fitness Center (14-Present) Noted Accomplishments Women's FIS Team Coach for SSCV producing the most athletes from a single program to make the USST during the 2 year span 1997-99 USST Disabled/Paralympic Alpine Coach of the Year 2005 Designed and Executed First-Ever Dedicated SSCV Strength and Conditioning Program 2006 Designed and Executed First-Ever 55-Hour Continuing Education program for Ski and Snowboard Club Vail Full and Part-time athletic staff (120-134 staff members) 2009 Directed all-inclusive Human Performance Program for SSCV including Strength and Conditioning, Sport Psychology, Nutrition and Medical intervention 2009-Present Proposed, designed, built and provided operational oversight of all facets of the Minturn Fitness Center on the VSSA Campus including operations, hiring, membership management, marketing and advertising, programming for General Population, Junior, High-School and Elite/VIP athletes. 2014-16 Presented at the NFL Combine in Indianapolis ID on the subject of "Power Training for Olympic Success" Spring 2014 Professional Experience Director/President - Minturn Fitness Center Aug 2013 to Mar 2017 Company Name － City , State Responsible for concept, design, oversight of construction and opening of the Nation's first half-public, half-private Performance Training Athletic Facility with funding split between the municipality of the Town of Minturn and Ski and Snowboard Club Vail. Secured Strategic Partnerships and Sponsorships to include, but not limited to: Facility Design, Construction, Equipment, Staffing and Uniforming. Provide Operational Oversight to include, but not limited to: Scheduling, Programming, Zone Layout, Organizational Philosophies and Strategies and Recruitment and Hiring of all relevant Administrative and Coaching Staff. Provide Budgetary Oversight to include, but not limited to: Hourly and Salaried Payroll, Expenses and Revenue, Relevant Fee Structures for Membership, Elite and VIP Fee Structuring and Continuing Oversight and Strategic Initiatives to balance Profit and Loss. Director of Human Performance May 2010 to Mar 2017 Company Name － City , State Responsible for coordination of all aspects of Athletic Human Performance for the athlete population at SSCV including but not limited to: Strength and Conditioning, Sport Psychology, Nutrition, Athletic Programming through Periodization with discipline specificity, Program Design, Athletic Testing, Data Compilation and Analysis and Medical Coordination and Intervention Strategies. Recruiting, Hiring, Management and Evaluation of all Human Performance Staff. Integration and Collaboration with all Sport Specific Coaching Staff at SSCV. Organization of all non-snow training sessions with facilities both on and off-site. Presentation and collaboration of training methods and philosophies both internal and external including LTAD, program periodization and programming. Responsible for the design, organization and execution of an annual, Industry-Leading 55 hour Continuing Education Program for the entire full-time SSCV Staff including but not limited to: Scheduling, Organization of facilities, Recruitment of Industry Professionals to speak on the topics of Leadership, Sport Performance Strategies, Communication Strategies, Building a Culture of Excellence, Team-building, and Annual Operational Expectations. Annual Sub-Contract by the FIS through SSCV to oversee all safety systems, surface management and course sets for the FIS World Cup and FIS World Championships at Beaver Creek, Colorado. Duties include but are not limited to: Design of Safety Systems including A and B-net systems, Racecourse surface preparation and maintenance, Course sets for each discipline. In charge of multiple crews on simultaneous projects throughout the duration of the events. ​ Director of Strength and Conditioning Apr 2005 to Apr 2010 Company Name － City , State Responsible for the Concept, Design and Execution of the first dedicated Strength and Conditioning Program for Ski and Snowboard Club Vail. Startup Facility Responsibilities include, but not limited to: Facility procurement and design, Building of Strategic Partnerships for procurement of equipment and technology through fund-raising and sponsorship initiatives. Position Responsibilities include, but not limited to Strength and Conditioning Program Designs for all 5 disciplines of Snow Sport at SSCV, Facility Scheduling for Team and Individual Training, Budgetary Oversight, Injury Management through Strategic Partnerships, Recruitment and Hiring of Key Staff positions, Athlete Testing and Data Compilation for Presentation and Review and Annual Athletic Periodization Planning and Execution. Annual Sub-Contract by the FIS through SSCV to oversee all safety systems, surfacemanagement and course sets for the FIS World Cup and FIS World Championships at Beaver Creek, Colorado. Duties include but are not limited to: Design of Safety Systems including A and B-net systems, Racecourse surface preparation and maintenance, Course sets for each discipline. In charge of multiple crews on simultaneous projects throughout the duration of the events. Head Strength and Conditioning Coach/Assistant Alpine Coach Apr 2001 to May 2004 Company Name － City , State Head Strength and Conditioning Coach/Assistant Alpine Coach United States Disabled/Paralympic Ski Team Designed, implemented and coached discipline specific strength and conditioning programs for elite World Cup and Paralympic athletes. Compiled data and kept records to track progress of athletes. Coordinated with USOC Sport Science programs to enhance performance of athletes. Coordinated with Howard Head Sport Medicine, Vail, CO. to enhance testing of athletes. Supervised and mentored of all coaches individual programs. Presented information to PSIA and USSCA coaches on strength and conditioning for disabled athletes. Responsible for the on-hill training environment that including safety systems setup, course-setting, timing and video capture and analysis. On-hill coaching of athletes to improve performance for training and racing. Athletic management of each athlete individually to ensure proper training time, start management and qualification. Coordinated sponsorship and purchase plans between athletes and equipment manufacturers. Maintained and designed specific equipment based on athletes individual disabilities. Designed, set-up and managed events including National elite FIS disabled ski races and International World Cup disabled alpine ski races. Educational Background EXOS Performance Certification (XPS) 2017 EXOS (Formerly Athletes Performance － City , State , USA Succesful Completion of EXOS Online Performance Certification Registered Strength and Conditioning Coach Certification with Distinction 2016 National Strength and Conditioning Association － City , State , USA Successful Completion of Requirements for NSCA - RSCC*D (with Distinction) for 10 year Industry Professionals with References Registered Strength and Conditioning Coach Certification 2011 National Strength and Conditioning Association － City , State , USA Successful Completion of Requirements for NSCA - RSCC for 5 year Industry Professionals Certification Level IV Mentorship , Sport Performance 2010 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of First-Ever Class, Level IV AP Performance Mentorship Certified Strength and Conditioning Specialist with Distinction 2009 National Strength and Conditioning Association － City , State , USA Successful Completion of Requirements for NSCA - CSCS*D (with Distinction) Level III Mentorship , Sport Performance 2007 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of Level III AP Performance Mentorship Level II Mentorship , Sport Performance 2006 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of Level II AP Performance Mentorship Certified Strength and Conditioning Specialist 2006 National Strength and Conditioning Association － City , State , USA Successful Completion of NSCA - CSCS Certification Level 1 Mentorship , Sport Performance 2005 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of Level I AP Performance Mentorship Intern/Collaboration , Sport Performance 2000 United States Olympic Committee － City , State , USA Intern and Collaboration with USOC Sport Science with Paralympic Athletes in testing and evaluation for Sport Performance. Levels 1+2 USSA Sport Science Certification , Sport Science 1998 United States Ski and Snowboard Association － City , State , USA Successful Completion of USSA Sport Science Levels 1+2 Alpine Coach Certifications 1996 United States Ski and Snowboard Association － City , State , USA Completion of USSA Alpine Coaching Levels 1+2 Bachelor of Arts , English/Communications 1992 New England College － City , State , USA 4-Year Member of the New England College NCAA D-1 Alpine Ski Team 4-Year Member of the New England College MCLA Men's Club Lacrosse Team Affiliations Ski and Snowboard Club Vail - Director of Human Performance, Director of the Minturn Fitness Center and Director of Education for part and full time on-site staff (124+ staff members annually)  EXOS (Formerly Athlete's Performance) - XPS, Level IV AP Mentor  NSCA CSCS*D RSCC*D - Former Colorado State Program Director and Present Performance Consultant and Presenter and Regional, National and International Clinics and Conferences. KEISER Performance Consultant - Present Strategic Partnership with Keiser Corporation Consulting and Presenting on Equipment Usage and Program Design at National and International Conferences. USSA Level 2 Alpine Coach, Level 2 Sport Science Coach and Level 2 Referee - Presently Consult, Present and Collaborate on Strength and Conditioning Performance and Education Programming for Junior and Elite Snow Sports Athletes with USSA Center of Excellence Staff. Speaking Engagements Featured Speaker: Keiser Power Summit - Toronto Feb 2015 "Block Power Training for Olympic Success" Featured Speaker: Fortius Power Summit - Vancouver Feb 2015 "Periodization for Power Performance" Keynote Speaker: Keiser Performance Summit - CA Jan 2015 "Utilization of Power Training for Performance" Featured Speaker: NFL Combine - ID Feb 2014 "Block Power Training for Olympic Success" Featured Speaker: USSA Congress - UT May 2011 "Performance Training for Club Programs" Featured Speaker: NSCA Colorado State Clinic - CO June 2010 "Power in Young Athletes" Featured Speaker: NSCA Arizona State Clinic - AZ Oct 2009 "Periodization Strategies for Power" Featured Speaker: Denver University Sport Performance Jun 2008 "FMS: Why, Where and How" FMS: Corrective Exercise Strategies" Keynote speaker: PSIA Adaptive Copper Mt. Fall Clinics Oct 2004 "Building Strength and Conditioning Programming for the Paralympic Athlete" Skills High-Level Strategic Alliance skills including but not limited to: Networking, Collaboration, Sponsorship and Partnerships. High-Level Leadership Skills including but not limited to: Recruiting and Hiring of Best-in-Industry Staff, Direction and Education of Staff, Problem-Solving and Evaluation of Staff. Technology Usage at all levels with concentration in Sport Performance Technology, Testing and Evaluation Technology and MAC and Windows based programming.

FITNESS

PROFESSIONAL FITNESS TRAINER, GROUP INSTRUCTOR Professional Summary My professional experience includes: ​ Professional Fitness Trainer  requiring leadership and exceptional people skills. Certified by the National Exercise and Sports Training Association (NESTA) and certified TRX trainer and Kettlebell trainer. Versed in various strength, agility group and private training sessions as well as specializing in high performance, sports and weight loss regimens. Office Manager  requiring management experience and superior customer service skills.  Scheduling appointments, insurance billing, phone skills, accounting, product sales and inventory and creating a caring and friendly environment are some of the skills involved on a daily basis. Massage Therapist with customer relations as well as customer comfortability and trustworthiness are important skills necessary to be successful.   Specializing in Deep Tissue, Sports, and Swedish Massage. Membership Management  with management experience in organizing, updating and facilitating Memberships for members of the YMCA.  Restaurant Hostess  with skills including phones, reservations and customer service. Experience Professional Fitness Trainer, Group Instructor February 2015 to Current Company Name － City , State My current employment at Wellfit Malibu as a Fitness Professional I lead group and private classes. Classes at Wellfit Malibu include HiiT (High Intensity Interval Training, Strength Training,Kick boxing, Circuit Training, Plyometrics and Agility Training, Aqua Fitness and Restorative Stretch classes. I am also responsible for administering the guests Test In and Test Outs using our InBody machine which records their body fat percentage, lean muscle mass, water levels, etc.. I take their measurements and explain their results to them for their future use in their fitness and nutrition journey. For those looking for a more in depth look at their fitness levels I can give them aVO2 Max and/or RMR testing at Wellfit Malibu. Most of all I enjoy helping and watching our guests transform physically, emotionally and spiritually right before my eyes. It is exciting to see what people can accomplish when they trust the support system around them and when they truly start to believing in themselves and their abilities. Manager/Certified Personal Trainer October 1995 to Current Company Name － City , State I currently work part time as an Office Manager and Professional Fitness Trainer which is both challenging and rewarding. My daily responsibilities as an Office Manager include; answering the phones, scheduling appointments for our Chiropractors, Physical Therapists, Massage Therapists, our Acupuncturist, our Skin Specialist and my own clients for Fitness Training. I am also required to keep the office accounting and insurance billing up to date. I order, label, sell and stock retail products as well as keep the office clean and efficient at all times. My goal is to provide a smooth running and well-balanced environment for both the patients and employees. As a certified fitness trainer my expertise has evolved by working with all different types of people; the young, the elderly, the weak, the strong, the couch potato, the professional athlete, the stay at home mom/dad, the workaholic, the rich and famous and the down to earth, all who have a similar goal in mind - Strength and fitness for a healthy lifestyle. I developed of a beach workout called "Beach Plyo" which incorporates cardio, plyometric training, endurance, strength training and coordination.   It is a total body workout in the soft sand which utilizes weighted balls, hurdles, ladders, plyometric jump boxes, exercise bands, etc..  It is an intense class for those seeking something off the main grid and want a bit of a challenge. I have also developed specific programs for the elderly so that they stay mentally and physically fit therefore preventing injury and/or illness. In geriatric training there are two main focuses: Balance/Gait and muscle development. Through exercise routines consisting of standing balancing exercises, vision exercises, water therapy, walking, stationary cycling, yoga, pilates, tai chi and basic strength exercises they can accomplish increased muscle  strength, bone strength and their ability to walk and move. By keeping them active and physically strong improves their overall quality of life. I have also taught, coached and trained young children and teenagers in specific sports as well as for overall fitness. I have coached kids in track and field, soccer, softball, swimming and cross country. I love the simple competitive nature of kids. I enjoy finding ways to keep them motivated while keeping it fun. It is incredibly rewarding to watch them reaching goals they never thought was possible. Being a fitness trainer allows me to share my knowledge and experience with others and it also keeps me focused, balanced and organized. I have chosen an overall healthy lifestyle that I believe is inspirational to those I train plus it gives me the energy I need to give them my absolute best. Celebrity Personal Training Clients include: Patrick and Jillian Dempsey (Professional Actor & Make-up Artist to the Stars) Cher (Professional Singer, Actress, Director, Producer) Lori Stark (Owner and Creator of Chrome Hearts Jewelry and Apparel) Navi Rawat (Professional Actress) David Ellis (Director, Producer and Professional Stuntman) Greer Grammer (Professional Actress, Miss Golden Globe 2015, Daughter of Kelsey Grammer) Kenny G (World Class Saxaphone Performer). Massage Therapist January 1993 to September 1994 Company Name － City , State  I owned and managed an independent massage therapy business out of the Total Woman Gym in my hometown of Ventura, CA. I would advertise for my business and maintain a clean and serene massage therapy room with fresh linens and aromatherapy. As a Massage Therapist I enjoyed connecting with people in a therapeutic and professional manner. Professional Triathlete January 1989 to December 1995 Company Name － City , State As a pro triathlete I was given the opportunity to train and race all over the United States and internationally. I had the privilege of working and training with performance experts in track and field, swimming and cycling and triathlon. My sponsors consisted of Saucony running shoes, Oakley sunglasses, Danskin performance wear, Power Bar, Hamilton Bikes (now Easton), and Impex (a Japanese Nutrition company). Hostess September 1994 to October 1995 Company Name － City , State As a Hostess m y duties included setting up tables and stations for service, answering phone calls, making reservations, tasting food for quality and presentation and seating our guests in the appropriate sections. I really enjoyed working in an upscale restaurant where I had to exude confidence, poise and a positive attitude along with an excellent knowledge of food service. Membership Manager September 1987 to October 1990 Company Name － City , State As a Membership Manager I was responsible for selling, managing and updating all memberships for the gym. This job required many phone calls and meetings with new and existing members. I would make sure they were content with their membership and their experience in our gym. I truly loved working with people of all ages on a daily basis and making sure that all their needs were met. Education High School Diploma : Jun 1988 BUENA HIGH SCHOOL － City , State x Sports played: Varsity Swimming, Varsity Tennis, Varsity Soccer, Varsity Cross Country/Track Associate of Arts VENTURA COMMUNITY COLLEGE － City , State , United States UNITED STATES Sports Medicine Cal Poly San Luis Obispo － City , State , United States UNITED STATES Continued my undergraduate program and ran cross-country for the school team. CAL POLY SAN LUIS OBISPO, SAN LUIS OBISPO, CA UNITED STATES Completed undergraduate coursework and began Sports Medicine Program x Began my studies in Sports Medicine. Skills Professional Fitness Trainer (NESTA), TRX Certified Trainer, Kettlebell Certified Trainer, Office Management, Accounting, Scheduling Appointments, Insurance Billing, Certified Massage Therapist (IPSB, Los Angeles), Computer Proficient, Creative Problem Solving, Customer Service and Satisfaction.

FITNESS

PERSONAL TRAINER, GROUP FITNESS INSTRUCTOR Summary Veteran Air Force Intelligence Officer experienced in analyzing threats and managing projects such as security, threat mitigation, and training. Excellent communication skills built from presenting critical information to high level officers and government civilians on a daily basis. Experience working with international partners for combine regional security initiatives. Trained and experienced strategic and tactical planner for joint and combined military contingency exercises. Health and fitness professional of eight years and strong motivator of groups to improve health and wellness through self-regulation principles. Highlights Top Secret/ Secrete Compartmentalized Information clearance Project management Leadership Creative and innovative problem solving Professional certification in fitness CPR/AED certified Customer service Accomplishments Air Force Commendation Medal Bachelor's Degree GPA 3.44; Dean's List Masters Degree GPA 3.85 Experience Personal Trainer, Group Fitness Instructor January 2015 to Current Company Name － City , State Created group fitness routines and implemented high impact cardiovascular endurance, strength, core and balance classes. Maintained high attendance and promoted additional class involvement. Expanded certifications to include Insanity Live and Silver Sneakers. Run an online health and fitness accountability group. Inspired health changes and exercise promotion to a 10 member group. Provided self-regulation and behavioral adaptations for health and fitness. Intelligence Planner May 2012 to September 2013 Company Name － City , State Identified intelligence requirements and threats to assets for operations and contingencies in the central and South America; experienced briefing executives. Provided analysis for courses of action selection and positioning of forces in conjunction with representatives from Peru, Brazil, Colombia and joint forces in multiple combatant command operations. Personally evaluated three Honduran intelligence units; identified areas for improvement and essential milestones in the regional mission of countering transnational organized crime. Developed syllabus and instruction materials for mobile training team for a Peruvian intelligence unit, and provided threat awareness training materials to Colombian air and ground forces. Reviewed joint publications and orders for accuracy and clarity and made significant contributions to joint publications for changes in content. Drafted intelligence plans for combatant command exercises. Intelligence Officer November 2011 to May 2012 Company Name － City , State Leader of four man team, analyzed threats, prepared aircrew, drafted and reviewed over 2000 mission reports. Coordinated critical materials with six international partners for high value targets. Upheld security protocols for sensitive compartmentalized intelligence facility. Regained access to four critical systems. Surveyed aircrew credentials monthly to ensure qualification for access to platforms mission and capability. Prepared four members with 12 hours of training to gain mission readiness. Directed the production of 14 advanced aircraft academic briefings to maintain mission readiness for 94 pilots. Developed method to report significant events in the threat area and improved threat awareness. Intelligence Officer November 2009 to May 2012 Company Name － City , State Mentored eight intelligence personnel; informed leadership of threats to assets at deployed locations. Selected to brief high level officers and Congressional Representative on the capabilities of the unit. Reorganized manuals and checklists in preparation for operating inspection. Created continuity for new intelligence support position on Commanders Action Team. Oversaw career development training of four airmen to receive on time or early mission qualification. Over 240 hours of sophisticated training including radar theory, history, tactics, and presentation skills. Authored and presented over 50 threat briefings in support of combat search and rescue exercises, weapons instructor course, and daily pilot threat proficiency training. Managed informational, physical, and personnel security for 200 personnel. Updated security operating instructions. Ensured all personnel met background investigation requirements and mission qualification. Physical fitness leader for 20 personnel. Organized and led challenging fitness program that produced a 100% pass rate for the flight and increased scores by 25%. Personnel remained mission ready. Showed ability to organize, manage, and adapt by successfully organizing the Air Force Assistance Fund annual donation for the installation of over 10,000 personnel, raising $68,000 in a two month period. Recovered 27,000 pages of historicaldocuments covering over 50 years of 23 Fighter Group heritage and submitted historical material to the Air Force Historical Review Agency. Personal Trainer & Group Fitness Instructor March 2007 to January 2009 Company Name － City , State Created specialized wellness programs for clients. Included challenging cases of extreme obesity, debilitating illness (scoliosis, epilepsy), mental illness (depression and anxiety), and injury. Education M.S. : Kinesiology , 2015 University of Texas El Paso － City , State , US GPA 3.85; Teacher's assistant for undergraduate and graduate class Professional Career Training : Military Leadership , 2013 Air Force Squadron Officer School Via e-correspondence- Squadron level leadership and tactical/ operational planning Professional Career Training : USAF Intelligence , 2010 Air Force Intelligence Officer School － City , State , US Radar theory, treat evaluation, presentation skills, & analytical skills B.S. : Health Science-Physiology, Chemistry , 2008 University of Arizona － City , State , US Minor in Chemistry; GPA 3.44; Dean's List Certifications Personal Trainer Certification: American Council of Exercise April 2013-2017 CPR/AED: American Red Cross Skills Microsoft Office (Power-point), Presentation Skills, Social Media Branding, Inspection and Quality Assurance, Health and Wellness Programing, Personal Training, Drafting and Editing Publications, Scientific Methods, Customer Service, & Organization

FITNESS

GROUP FITNESS INSTRUCTOR Summary My passion is to inspire class members to get fit & stay fit. I believe that Yoga is a key element of fitness along with strength & cardio training that leads to a long & happy fulfilled life. My classes are fun, yet challenging and engaging that encourage all participants to feel good about themselves and come back for more. Skills AFAA Group Exercise Boot Camp Training Running 101 AFAA - Step Certification AFAA - Kickboxing Certification YogaFit Certified - Level 1 Les Mills - Body Pump 42 BTS - Group Power Les Mills - Body Attack 51 Spinning Les Mills - Body Attack 55 IFTA - Group Fitness IFTA - Personal Trainer AIM I - Body Attack 75 AIM II - Body Attack 77 Les Mills - CX Worx 12 AIM II - Body Attack 78 Les Mills - Body Attack 82 Les Mills - RPM 60 Les Mills - New Zealand 2 wks CPR - thru 6-17-17 AIM I - Body Pump 94 Les Mills - GRIT 13 Accomplishments I have introduced & launched a number of new fitness programs in Wilmington, NC Gyms. In 2002 I became certified to teach Body Pump and was one of the original instructors to launch Pump at Golds Gym. It continues to be one of the most successful fitness program at Golds today. It has since been launched at WAC, O2 Fitness, Fitness Fusion, & YMCA and recognized throughout the world as one of best weight training group fitness programs. ? It 2002 I became certified in YogaFit after taking a number of classes. I have taught Yoga at Golds, O2 Fitness & YMCA introducing numerous "gym group fitness attendees" to the wonderful benefits of practicing Yoga. ? In 2006 I became certified in teaching Body Attack. It also is a popular program that continues at gyms in Wilmington. Experience Group Fitness Instructor Jan 2016 to Mar 2016 Company Name - City , State Introduced & launched Body Attack in Jan, 2016  Yoga & Group Fitness Instructor Sep 2014 to Mar 2016 Company Name - City , State Substitue teach Yoga as requested  Introduced & launched Body Attack in May, 2015 Yoga & Group Fitness Instructor Feb 2012 to Jun 2014 Company Name - City , State Taught Yoga at New Hanover Gym on regular schedule 2013- 2014 Introduced & launched Body Attack at Mayfair Gym in Jan, 2013 ? Group Fitness Instructor Sep 1998 to May 2000 Company Name - City , State Introduced & Taught Body Pump to all ladies gym Yoga & Group Fitness Instructor Jun 1998 to May 2012 Company Name - City , State Taught at 6 different Locations for Golds gym over a 14 year period Helped to launch both Body Pump in 2002 & Body Attack in 2006 Taught Yoga Saturday am in Porters Neck location & Yoga Sunday am at Racine Group Fitness Instructor Jun 1998 to Apr 2000 Company Name - City , State Taught general group fitness (weights & cardio) Group Fitness Instructor Jul 1994 to Aug 1998 Company Name - City , State Taught General group fitness including Boot camp, Step, Hi-Lo, Running & Weights Education and Training Bachelor of Science , Animal Science June 1973 The Ohio State University - City , State Animal Science Interests Enjoy yard work & outside activities Employed with International Vitamin manufacturing company fulltime sales Music - Singing & listening to bands Running local races with Wilmington Road Runners Dining out & traveling with Partner & fiancee, Tammy ? Skills My Yoga classes are fun, inspirational, & thought provoking. At age 65, the wisdom & humor I bring to classes is enjoyed and allows people to embrace their own practice and come back for more. Additional Information I grew up on a small family dairy in Ohio and am still involved in the farm business with my brothers and sister. I am fulltime employed with an international Vitamin manufacturing Company (DSM Nutritional Products). I am a Senior Account Manager & also a mentor and sales support person to my team members.

FITNESS

CERTIFIED FITNESS TRAINER Professional Summary Energetic knowledgeable Fitness Professional with 10 years of experience creating and implementing fitness programs designed to accommodate a client's needs and requirements. Results oriented Fitness Professional with a passion for designing programs that improve fitness, increase stamina, develop a sense of well being as well as healthy lifestyle. Ability to motivate and inspire clients regardless of fitness level or experience while encouraging them to make habits that are life changing. Core Qualifications Extensive experience developing High energy and passion for building wellness programming, including group relationships with members. exercise,personal training, weight loss ISSA Personal Trainer Certification. classes and youth fitness. Specialist in Fitness Nutrition. Hands-on experience providing exercise CPR and AED Certified. prescription for post cardiac rehab and YMCA Healthy Back Instructor. physical therapy patients. Strong leadership skills in fitness operations . Accomplishments Launched a unique $8M YMCA/Hospital collaboration from the ground floor. Developed North Carolinas first XRKade Interactive Fitness Zone leading to national recognition. Doubled sales within the first 60 days. Led efforts to increase membership from 1,500 to 2,700. 80 % closing percentage leading our club 3 consecutive months. Collaborated with ASU HEPELS Department to seek $1M in federal funding to fight obesity Designed YMCA Corporate Wellness Challenge securing sponsorship/participation from 10 major companies. Experience Certified Fitness Trainer July 2013 to October 2015 Company Name - City , State Lead and manage department operations. Deliver exceptional customer experience by being a friendly, available, customer focused, excited team member. Provide technical support based on in-depth product knowledge to other associates and customers on all exercise/fitness merchandise. Drive sales through community involvement by building relationships with health organizations and hospitals. Consistently promote company programs including warranty sales, scorecard, private label credit card, etc. Personal Trainer & Lead Fitness Consultant November 2014 to September 2015 Company Name - City , State Built clientèle base by providing customized fitness programs including proper nutrition, cardiovascular exercise, resistance training to help members achieve their fitness goals. Promoted and sold memberships to potential members. Generated sales leads through walk-ins, TI's and promotions. Conducted appointments with members including assessments, nutritional counseling, instruction on proper form of exercises. Consult with members to define needs and formulate appropriate solutions to achieve desired fitness goals. Determined members' current physical status based on personal health and physical history. Designed individual exercise program consistent with the members' personal fitness and exercise goals. Fitness Manager, Personal Training Sales Manager September 2011 to June 2013 Company Name - City , State Oversaw the day-to-day operations doubling sales within first 60 days through staff training/coaching, superior member service and relations as well as high standards for facility maintenance and cleanliness. Hired, trained and supervised group exercise, personal training and membership sales team. Provided one-on-one personal training session for all new members. Generated interest and promoted sales for the Personal Training Program. Created goal specific exercise plans with both short and long term member goals. Worked to get more customers into the club and constantly expand the number of members. Fitness Consultant January 2011 to September 2011 Company Name - City , State Provided exceptional customer service for 24-hour "judgment free" 6,000 member fitness facility. Responsible for membership sales, tours, phone inquiries, facility cleanliness and management as well communicating policies in a positive manner. Worked independently utilizing strong judgment and decision making skills while providing encouragement and motivation to all members. Creativity and flexibility were put to the test as this position worked single handedly manning the operation at night. Health and Wellness Director May 2007 to March 2010 Company Name - City , State Delivered exceptional member service and programs for 1300 households. Hired, trained and supervised group exercise, personal training, wellness, and membership team members. Developed $800,000 budget as well as creating a marketing plan and promotional materials. Designed and delivered maintenance programs for Cardiac Rehab and Physical Therapy graduates. Provided fitness assessments, health risk appraisal and one-on-one personal training. Developed "Positive Attitude" Weight Loss Program for significantly overweight participants. Implemented and delivered YMCA Healthy Back Program. Established Membership Retention and Recruitment "Best Practices." Partnered with ASU to study physical exertion levels with XRKADE vs.traditional activity among elementary students. Created and promoted Total Health Program offering nutrition and wellness in collaboration with area health care providers. Education Bachelor of Science Degree : Recreation Management Marketing Appalachian State University - City , State Recreation Management Marketing Skills budget, coaching, counseling, Creativity, credit, customer service, decision making, staff training, facility maintenance, instruction, marketing plan, Physical Therapy, policies, promotional materials, Recruitment, sales, technical support, phone

FITNESS

GROUP FITNESS INSTRUCTOR Summary Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Talented leader and robust ability to communicate needs and effectively deliver knowledge to staff. Administer strong teams and efficient systems, positively impacting business growth and downsizing objectives. Attention to details. Highlights Client relations specialist Conflict resolution techniques Team management Focused on customer satisfaction Talent development Training and development Recruitment Skilled multi-tasker Scheduling Deadline-oriented Microsoft software proficiency Meticulous attention to detail Accomplishments Played an instrumental role in increasing customer satisfaction ratings index from 75% to 86% within 5 years as Senior Customer Service Representative. Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Assisted in the managing of the company database and verified, edited and modified members' information. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Preserved an accuracy of 90% during 10 years of employment. Experience Group Fitness Instructor September 2010 to April 2015 Company Name － City , State Explained ways to measure exercise intensity for the best results. Designed each class to match the skill and learning levels of all participants. Suggested exercise modifications to individual students to avoid strain and injury. Encouraged members to continue attending group fitness classes. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Senior Customer Service Representative October 2005 to April 2015 Company Name － City , State Developed, implemented and monitored programs to maximize customer satisfaction. Served as a point of contact for members with discrepancies or complaints Addressed 30 website inquiries per day, converting 30 into renewal customers. Maintained up-to-date knowledge of organizational policies regarding payments, returns and exchanges. Created new processes and systems for increasing customer service satisfaction. Process literature orders (books and pamphlets) and contributions by inputting payments such as cash, checks, or credit cards Excelled in exceeding daily credit card application goals .Cross-trained and provided back-up for other customer service representatives when needed. Receive 20-30 inbound calls that include researching accounts, shipping errors general shipping estimations, or providing inventory count on a daily basis Maintain customer mailing address database system. Customer Service Representative December 2003 to June 2004 Company Name － City , State Coordinated daily routes and assigned installation and repair to HVAC technicians through database. Served as a primary liaison between HVAC equipment distribution centers and fifteen field service technicians. Included procuring, billing, processing purchase orders, and invoices of equipment parts for the accounting department. Delegated work flow to technicians based on priorities of inbound calls regarding installation and equipment repairs Maintained monthly logs of customer HVAC equipment preventative maintenance and performed outbound calls to schedule appointments. Dispatcher/ Customer Service Representative February 2000 to August 2003 Company Name － City , State Oversaw scheduling for the day-to-day activities of 18 waste transportation employees. Negotiated contracts with outside providers to minimize costs to the company and customers. Evaluated operational records including driver daily logs DOT and waste transfer stops to assure compliance to state regulations Created scheduling adjustments to efficiently maximize waste removal Contacted customers prior to delivery to confirm and coordinate delivery times. Education Bachelor : Arts Human Resource Management , 2013 Saint Leo University － City , State Skills Account Management, E nthusiastic people person, Advanced problem-solving, Great organizational skills , Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, , Type 48 WPM, Typing, Writing, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension  

FITNESS

CERTIFIED PERSONAL TRAINER AND GROUP FITNESS INSTRUCTOR Summary Wellness professional, certified personal trainer and group fitness Instructor with formal training not only in health and fitness but also business development, leadership, marketing and communications. Extensive sales and customer service experience. Goal oriented and self-motivated with talent in motivating others and takes great pride in developing customized fitness and nutrition plans to meet individual client goals. Core Qualifications Individual and group fitness programming specialist Excellent sales and communication skills Wellness Coach New customer acquisition Fitness assessments Multi-media marketing Fitness equipment operation Special events planning Weight management expert MS Office Proficient Understanding of human anatomy Relationship building expert Certified ACE Personal Trainer Exceptional multi-tasker AFAA Certified Group Fitness Instructor Organized and efficient Tabata Boot Camp Certified Coach Motivated team player Goal-oriented Education Master of Science : Communications - Media Management , 1995 Virginia Commonwealth University － City , State , USA Communications - Media Management Concentration communications, marketing and public relations. Coursework in business management with a focus on media. Additional coursework in economics and finance. Bachelor of Arts : Journalism marketing , 1985 Radford University － City , State , USA Journalism marketing Experience Certified Personal Trainer and Group Fitness Instructor March 2013 Company Name － City , State Developed and implemented training programs to ensure clients reach fitness goals. Led clients and groups of all ages through personal workouts and skill development training. Administered fitness assessments. Counseled clients on proper nutrition and exercise habits. Wrote fitness articles for publication in club marketing pieces. Developed and implemented fitness challenges for members to increase club visits and generate excitement. Encouraged and motivated members to attend group fitness classes. Participated in club promotions to recruit new members and increase club sales. Recorded training sessions and maintained package rates for each client. Contributed to the operation of a clean, friendly and well maintained health club. Education Specialist April 2011 to November 2012 Company Name － City , State Facilitated relationship building and marketed online and in-house education programs to accounting professionals working in firms companies, governmental agencies and associations Developed and implement online learning initiatives Created and executed on-going comprehensive sales plan for education programs Analyzed market research as well as member database to target programs and marketing efforts Worked closely with marketing team to create and implement marketing plans Collaborated with Senior Education Manager on new content/course development as well as evaluating new educational training opportunities/providers including group self-study and online CPE Negotiated pricing and contracts with clients, speakers and vendors Coordinated delivery of education programs Oversaw database management and tracking of the in-house and online programs Responsible for in-house and online budget financial tracking in a effort to monitor goal attainment Edited conference and seminar footage for webcast and self-study production. Sales Assistant May 2006 to April 2011 Company Name － City , State Developed and maintained excellent working relationship with discussion leaders, vendors, firms, and companies in order to increase sales Created sales proposals for customized CPE training to recruit new clients and retain existing clients Worked with vendors to provide in-house education programs to firms, companies, governmental agencies and associations. Course administration as needed. Administrative Coordinator September 2002 to May 2006 Company Name Managed member database Worked closely with owners to develop targeted marketing plan to maximize membership Coordinated communications and built relationships between competitive gymnastics team staff and parent organization Handled incoming calls from the public, answering program questions and taking registrations. Affiliations Member - Indoor Cycling Association Member - Idea Health and Fitness Association Member - PT On The Net Skills accounting, budget, business management, competitive, content, contracts, course development, client, clients, database management, database, delivery, economics, finance, financial, focus, marketing plan, marketing plans, market research, marketing, pricing, proposals, public relations, publication, relationship building, sales, training programs, articles

FITNESS

EQUIPMENT OPERATOR AND FITNESS LEADER Professional Summary Certified nurse assistant/home health aide Highly motivated honorable veteran seeking to transition into healthcare as a Nursing Assistant initially and Registered Nurse ultimately. Accomplished equipment operator outfitted with 5 years of comprehensive expertise and achievements in operations, fitness management, process improvement, and superb trainer. Adept in program and project management complemented with fitness acumen across diverse cultures and economies. Established record of reliability and creating positive rapport with clients, staff, and family. Extremely effective in demanding and fast-paced environments with proven patience and compassion for work and personnel. Core Competencies Problem Solving and Decision Making Risk Management and Assessment Extensive Leadership Experience Interpersonal Awareness and Relations Security Clearance Computer Competency Flexibility Client Service Professional Experience Equipment Operator and Fitness Leader January 2013 to Current Company Name － City , State Effectively trained 30 members on equipment operations that led members to obtaining licenses for HMMWV, 11K-12K forklift, MTVR Cargo, MTVR Dump, and 40 passenger bus. Efforts resulted in the command's mission to support 4 projects. Hand selected to perform monthly serialized inspections of 175 M9 pistols, 420 M16 assault rifles, 3 AT4's and 12 MK19's. Thorough attention to detail resulted in zero discrepancies for the command's annual inspection. As crewmember for runway project, loaded and placed 55 gabion baskets and mixed 75 bags of chemical additive to the pulverized soil which provided proper erosion protection. Additionally, loaded, transported, and dumped 14 tons of scrap metal and 200 cubic yards of top soil which enabled 2 primary project operations to stay on task. Always reaching for highest level of growth and development through education and community involvement. Completed Associate Degree in General studies, Certified Nurse Assistant, and Home Health Aide in between training and competing in 2 half marathons. In addition, volunteered for Special Olympics relay, Breast Cancer Awareness 5K, Walk for Alzheimer's, Sexual Assault Awareness relay, and helped raise $2400.00 in carwash donations on behalf of the Navy. Equipment Operator, Fitness Leader January 2010 to January 2013 Company Name Administration and Management Lead operator for utilities branch water distribution system repairs. Worked extended hours to restore water service and fire-fighting capabilities during the repair of two water breaks and the replacement of 5 fire hydrants. Flawlessly operated a grader, backhoe, roller, and mud hog for 34 hours removing 11,250 square foot of spoilage and channeled over 4,000 gallons of storm runoff to prevent base flooding. As Base Support Vehicles and Equipment Operator fitness leader, personally developed and led fitness programs tailored to members on limited duty. These efforts increased overall fitness participation while reducing limited duty personnel 90%. Displayed unsurpassed skills in directing creatively designed fitness classes to 33 members that increased physical readiness 97%. Expertly applied problem solving skills to a multitude of issues presented by various customers relating to Base Support Vehicles and Equipment Operator Dispatch, making sure customer needs were addressed in a timely manner and all tasks were completed within restrictive deadlines. Effectively managed accountability and serviceability of 365 pieces of support equipment and coordinated a prompt schedule with 58 customers, supporting 25 different Naval Air Station commands. Provided 600 hours of on-the-job training ensuring minimal equipment down time due to improper use, allowing members to earn a new critical skill set and providing a better trained work-force. Merchandiser Costco January 2008 to January 2010 City , State Stocked, straightened, shrink-wrapped, and labeled merchandise for sale in the warehouse while following standard merchandise standards and precautions keeping sales floor clear of debris and empty pallets. Assembled and constructed 100+ display models and safely secured them for public showing. Enhanced seasonal sales by creatively organizing merchandise that intrigued customers to explore the product and encouraged customers to purchase the product. Provided prompt and courteous customer service to members, employees, and suppliers. Helped members to load merchandise into their carts/vehicles, directed members to merchandise, and relayed proper knowledge of merchandise to customers and employees. Education and Training Bachelor's Degree : Nursing , 2018 California State University Stanislaus － City , State Nursing Associate's Degree : General Studies , 2014 University of Maryland University － City , State General Studies Licensed Vocational Nurse Anticipated Certified Nurse Assistant : 2014 NCP College of Nursing － City , State U.S. Navy Certified Fitness Leader Completed 2013 Naval Air Station - Sicily, IT U.S. Navy Certified Operational Fitness and Fueling Series Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Certified Mission Nutrition Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Hazardous Material/Waste Training Completed 2012 Naval Air Station - Sicily, IT U.S. Navy Expeditionary Combat Skills Course Completed 2013 Center For Security Forces - Gulfport, MS U.S. Navy Certified Equipment Operator : Home Health Aide Completed , 2014 Ventura Training Institute － City , State Home Health Aide Completed Equipment Operator School － City , State Skills attention to detail, backhoe, customer service, directing, forklift, 97, Navy, Naval, organizing, personnel, problem solving skills, repairs, sales, utilities Additional Information Awards and honors Navy and Marine Corps Achievement Medal 2013 Good Conduct Medal 2013 National Defense Medal 2010 North Atlantic Treaty Organization Medal - "Unified Protector" 2012 Global War on Terrorism Medal 2012 Meritorious Unit Commendation 2012 Blue Jacket of the Quarter 2012 Letter of Commendation from Commanding Officer 2012 Letter of Appreciation from Commanding Officer 2012 Letter of Appreciation from Security Officer 2011

FITNESS

INTERN Professional Profile As a results driven fitness trainer and coach with more than 4 years of relevant experience in the fitness field; I maintain a passion for developing programs that improve fitness, improve stamina, and develop healthy living styles. My strong customer service skills, written and oral communication abilities, and organizational attributes will help me advance in a fitness and wellness based career. Qualifications Proficiency in Microsoft Word, Excel, and PowerPoint Quick learner Training and development Results-oriented Client-focused ​Customer Service Sales Relevant Experience Corporate Wellness  Assisted completing assessments for 4 corporate wellness companies in the Denver area. Documentation Wrote and edited documents to keep team informed on policies and procedures. Marketing/sales Implemented online marketing strategies which resulted in 15% growth of customer base. Experience January 2017 to April 2017 Company Name City , State Intern Shadowed personal training sessions, group fitness classes, corporate wellness clients, and new client testing. Designed 10 daily workouts to be stored in the Inward Fitness library to be given out to clients. Created and executed a 30 day fitness challenge for clients of the gym. Proposed outside educational events to do a sports clinic at. Planned and executed a fitness presentation to the staff. September 2015 to January 2017 Company Name City , State Fitness Coach Worked one-on-one with online clients, personal training clients, and coached both small and large group fitness classes. Designed and implemented training and nutrition schedules based on client's fitness assessments, in order to achieve their fitness goals and optimal results. Energetically guided clients in solo and group exercise activities, taking into account individualized physical limitations. Assisted the owner with facility marketing, membership sales, and member engagement. Was highly involved in the social media aspect of the facility which included Facebook and Instagram. September 2013 to June 2016 Company Name City , State Group Fitness Instructor Demonstrated leadership capabilities at the front of a class while making it a safe and enjoyable fitness experience, while ensuring member retention. Met participants before and after class to answer questions and maintain a positive exercise experience. Established organizational skills in creating and preparing combinations to be taught within the parameters of the format. Represented a high degree of energy and endurance to complete each fitness class in its entirety. September 2011 to June 2016 Company Name City , State Group Fitness Instructor Developed, organized, and taught group workouts for members that included various aerobic and weight training routines. Prepared teaching area for each class and organized all equipment at the end of each class. Guided beginner, intermediate, and advanced fitness classes. Demonstrated a solid knowledge of workout routines based on appropriate skill levels. July 2007 to Current Company Name City , State Technical Specialist II Ensure accurate and timely reconciliation of client accounts in order to provide clients and branches with all of the reporting information for their investments. Provide superior customer service to our clients to support the firm's objectives. Contribute to an inclusive team oriented work environment to maximize team productivity. Continuously seek and determine ways to identify opportunities to improve processes for internal Oracle reports. March 2004 to August 2007 Company Name City , State Customer Service Manager Exercised general supervision of the staff to ensure all functions are performed in accordance with established guidelines and procedures. Was a member of the elite training program which involved the training, motivation, and monitoring of direct reports. Performed monthly, quarterly, and yearly audits of the branch in order to stay in compliance. Diligently stressed quality customer service and sales quotas to each associate. Education 2017 Missouri Baptist University City , State Exercise Science Bachelor of Science 2017 Missouri Baptist University City , State Exercise Science Master of Science Master Certificate in Exercise Science 2005 St. Louis Community College City , State Business Administration Associate of Arts Affiliations Member, United Way of St. Louis - Edward Jones Division (2010 - 2017) Certifications Certified AFAA Group Fitness Instructor, Certified AFAA Mat Pilates Instructor,        Certified Spin 360 Instructor, CPR and First Aid Certification Skills Exercise Science: Online coaching, good teaching and instructional abilities, CPR and First Aid, macro counting, Corporate Wellness assessments, ability to motivate others, and desire to promote all aspects of health and wellness. Other skills: Microsoft Word, Excel, PowerPoint, Oracle, sales, customer service, investments, organizational skills, process improvement, enthusiasm and energy, and excellent interpersonal skills.

FITNESS

PERSONAL TRAINER Summary Hard working, seasoned customer service professional with extensive experience in face to face service and sales, seeking a new opportunity in a stable organization where I can use my skills and knowledge to make a positive contribution and assist in the growth of both the company and my personal career. Highly motivated professional with excellent interpersonal and motivational skills Infectious enthusiasm and positive attitude Extensive experience meeting goals; both personal and professional (i.e., sales, fees, gross profit, contribution, and hours) Experience and successful track record of managing others Proven experience in sales: over $150,00 dollars sold in 3 years Building and maintaining relationships with key customers and business leaders in the community Experience gained in leading staff in business development, customer retention, recruiting, and expense management Self-motivated individual continuously striving for success Strong sense of discipline and desire to learn new skills Works well as an individual or as part of a team Ability to easily anticipate the needs and desires of customers Works well under pressure and deadlines Experience Personal Trainer , 09/2014 Company Name － City , State Provide orientation and instruction to member pertinent to apt technique, suitable exercise intensity, body mechanics, frequency and duration along with right selection and equipment usage. Supervise directly exercise session and perform one-on-one with all members. Ensure to correct body mechanics, exercise technique and form. Oversee individual response towards exercise and modify program as appropriate. Forecast member needs and progress rate along with present new exercises as required to sustain progress of member. Consult members to identify health history, personal goals, previous exercise history plus lifestyle factors affecting success potential. Prepare individual exercise program on basis of health history, member's personal goals and fitness assessment results. Maintain and manage top level of customer hospital associate plus physician satisfaction pertinent to fitness programs, exercise equipment along with interaction with all fitness associates. Promote affirmative, client-focused relations with all customers. Maintain and update records of member training and productivity for Fitness Manager. Fitness Manager , 09/2013 to 08/2014 Company Name － City , State Recruited and train Personal Trainers in their respective job duties. Prepared weekly schedules and work assignments for Fitness Trainers. Ensured that the customers are given high quality services and assistance when needed. Assisted in developing and maintaining workout programs. Stayed abreast on latest updates in fitness industry. Ensured gym facility is maintained clean, safe and orderly. Ensured that gym equipment was kept in good working condition. Monitored the initial workouts of new customers and provide feedback. Offer various fitness programs to suite customer's specific needs. Work with other staffs to achieve monthly target. Ensure that all staffs follow center's procedures and policies. Enhance revenue by providing additional discounts and services to existing and new customers. Supervise day-to-day operations of the gym and personal training sessions. Organize educational training, seminars and meetings for personal training staff for professional growth. Resolve issues and complaints pertaining to personal training from customers. Implement customer suggestions and recommendations to optimize training program. Schedule and conduct gym tours to new customers. Maintain all paperwork regarding personal training schedules and procedures. Fitness Manager/ Master Trainer , 08/2010 to 09/2013 Company Name － City , State Served as liaison between the general manager and fitness consultant staff. Assisted the fitness coordinator with the daily operations. Enforce all fitness-related policies and procedures. Execute risk management plan. Recruited, hired, trained, scheduled and assisted in the evaluation of personal trainers, fitness consultants and other staff. Organized and manage all staff meetings. Coordinated continuing education workshops. Verified fitness attendant payroll at the end of each pay period. Maintained fitness activity areas inventory. Making recommendations for fitness center purchasing. Assisted general manager with substitution process providing facility coverage when needed. Served as liaison between the fitness attendant staff and equipment technician staff. Personal Trainer , 12/2008 to 09/2010 Company Name － City , State Assessed the needs and capabilities of individuals through fitness assessment procedures. Advised individuals on the correct method and use of exercise machines and devices including weights. Developed individual exercise programs for individuals based on age and fitness levels. Provided instruction in a variety of fitness activities including non-gym related activities. Motivated clients to work to his/her maximum and safe potential for the entire workout. Assured all exercises are done with proper form and technique maximizing results. Helped clients develop realistic, attainable goals and continually modifying training objectives. Education Bachelor of Science : Exercise Science and Human Performance , 1 2008 Exercise Science and Human Performance A.A : Exercise Science , 1 2006 Mesabi Range Community College － State Exercise Science AFPA Nutrition Certification Completion Buena Vista University － City , State Skills apt, consultant, client, clients, general manager, instruction, inventory, meetings, payroll, policies, progress, purchasing, quality, risk management, seminars, technician, workshops

FITNESS

GUEST LECTURER Accomplishments Heart Zones Level 1 Personal Trainer Galter LifeCenter 2005 - Current DIANA DIMAS PAGE !2 North Park University 2011 ­ Current Group Exercise Instructor Certifications: BOSU, Schwinn Cycling, Group Power, Group Step, Group Active, Group Core, Group Ride, R30, Group Groove, Shockwave, Arthritis Chair, Matter of Balnce Galter LifeCenter 2005 - Current North Park Univeristy 2013 ­ Current PUBLICATIONS AND PAPERS Building your Personal Fitness Strategy" Galter LifeCenter Member Newsletter 2010. Experience Guest Lecturer Company Name Strength and Conditioning 2013, 2014 Personal Health 2014 Guest Speaker: Introduction to Sports Management. Fitness Supervisor January 2014 Galter LifeCenter 2010 ­ Current Responsible for supervising and/or performing the day to day functions of the Fitness Specialists, Fitness Coaches, Interns, Fitness Consults and overall safety on the fitness floor. Hire, train, and evaluate fitness specialists and interns, compile and report outcome metrics, and monitor quality in all fitness testing aspects. Fundamental Fitness Instructor Galter LifeCenter. Instructor: Teach the fundamentals of exercise and fitness. principles to beginner exercisers and adults with chronic. diseases. Personal Trainer January 2011 to Current Education M.A : Physical Education , 1 2011 North Park University Physical Education B.A : Psychology and Sports Medicine Fitness Management , 1 2003 North Park University Psychology and Sports Medicine Fitness Management Languages English Spanish ­ speak fluently and read/write with basic competence Skills basic, Council, English, Instructor, LANGUAGES, Speaker, quality, read, safety, Spanish, supervising Professional Affiliations ACE Certified Personal Trainer since 2005

FITNESS

PERSONAL TRAINER Summary Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional with extensive knowledge of the supplement industry, including current trends. Enjoys helping customers find the new and exciting products. Experience Personal Trainer Jun 2010 to Current Company Name － City , State WBFF Pro Sponsored Athlete Healthy lifestyle, nutrition, and fitness guest expert on WEOA 98.5 Evansville radio, with 15,000+ listeners Work with personal healthy lifestyle and training clients to determine overall health, nutrition, and fitness goals, then tailor workout and nutrition programs to help clients meet goals Develop personal brand and do client outreach using social media and online tools such as Instagram, Facebook, Google+, etc. Coordinated & lead pre-sales and opening, with a total of 1,000+ members signed on or before opening day Consistently provided excellent customer service and assisted in account management for 15,000+ members Recruited, hired and trained a staff of 20 full-time and part-time employees to provide excellent customer service to 15,000+ members Maintained the overall operations of the facility including maintenance, cleaning staff, and inventory Responsible for completing payroll, scheduling and reporting to corporate office Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Exceeded company objectives with Sales. Hired and trained 90% of staff. Trained, coached and mentored staff to ensure smooth adoption of new program. Planned and led three training sessions to promote sales team professional development and sales goal reinforcement. Entered numerical data into databases in a timely and accurate manner. Obtained scanned records and uploaded them into the database. Scanned documentation and entered into the database. Reviewed and updated client correspondence files and scheduling database. Maintained daily bookkeeping report. Led the creation of recruiting plans for all open positions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Screened all applicants based on theirTrained new sales associates Trained new sales associates each quarter. Alerted customers to upcoming sales events and promotions. Cleaned and organized the store, including the checkout desk and displays. Stocked and replenished merchandise according to store merchandising layouts. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store's positive culture. Followed merchandising guidelines to present visually appealing displays. Answered customer telephone calls promptly and in an appropriate manner. Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client. Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form. Helped clients to reach their goals through consistent motivation, education, and accountability. * Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client * Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form * Helped clients to reach their goals through consistent motivation, education, and accountability Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client Responsible for new client outreach and retention Accomplishments 1st Place, Muscle Model - WBFF Amateur Las Vegas World Championships 2014 (which led to earned PRO card) Fitness Manager Mar 2015 to Mar 2015 Company Name － City , State Team Leader Tracking Sales Help and Development in Training Programs Manage 16 Personal trainers Oversee All Operations on the floor/group training Conducted weekly Training Meetings Schedule Client appointments Front Desk customer service Prepare weekly Reports Education High School Diploma , buisness southern indiana － City , State , united states some college/ Coursework in Business, Management and Communications/ Strategic Leadership course. Certifications CPR International Fitness Professional Associate Certified - Weight Lifting, Kickboxing, and Aerobics Any other certifications? Current Personal Training Insurance through Thomco Insurance Skills Clients, Training, Customer Service, Operations, Receptionist, Retail Sales, Sales, Account Management, And Sales, Bookkeeping, Cash, Cash Register, Closing, Correspondence, Credit, Credit Card, Customer Relations, Database, Databases, Documentation, Increase, Instructor, Inventory, Maintenance, Merchandising, New Sales, Of Sale, Payroll, Point Of Sale, Promote Sales, Recruiting, Sales And, Sales Associates, Sales Events, Sales Team, Satisfaction, Scheduling, Telephone, With Sales, Associate, CPR, Front Desk, Training Programs

FITNESS

ABA THERAPIST Summary Team-oriented Applied Behavior Analysis Therapist with strong track record of establishing solid relationships, motivated, determined, enthusiastic and passionate about my work.  Experience May 2015 to August 2017 Company Name City , State ABA Therapist Summer Internship 8:30 am to 4:30 pm, Monday through Friday Work one-on-one with a morning child and an afternoon child Was trained on multiple different children to sub in or to help out at anytime Followed and implemented all behavior/treatment plans and guidelines Maintained daily and detailed records of child's individual activities, targets, behaviors, meals and other activities. Supervised/engaged in outing (field trips) that my child attended Helped child reach milestone in self-care, educational and social areas Developed professional relationships with parents/families, teachers/other therapists, directors/program managers Collaborated monthly with Program managers about child's progress and new ideas to possibly implement for more growth  March 2015 to Current Company Name City , State Fitness Consultant Keep watch for any safety infractions Answer any needs/questions that patrons have Provide a fun and safe environment for patrons to workout in  Education and Training 2018 Purdue University City , State Bachelor of Science : Psychology Brain and Behavioral Sciences Activities and Honors In high school I was head of a committee named the Catholic Life Committee, within this committee I would go on to plan dances to raise money for Riley Children's Hospital Created a program within my high school called the Freshman Buddies Program to help make the transition for freshman easier Won the Saint Theresa of Avila Leadership Award Join Sigma Kappa sorority where I was the Risk Manager of the house for a year Member of the Purdue University Dance Marathon committee  Volunteered at animal shelters to walk dogs for service hours Skills Conversational in American Sign Language All Microsoft Programs  CPR/AED Certified First Aid Certified Safe Sitter Certified BBP Certified Interests Running Lifting Crossfit Competitor  Watching documentaries  Playing with animals Babysitting 

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BRANCH MANAGER Summary More than 5 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Ability to work in partnership, with leaders and different partners within the company. Bilingual Professional, able to speak Spanish and English fluently. Ability to train, motivate, and supervise customer sales & service employees. Ability to multitask within fast paced environments Capable of administrating high budgets while producing profits and raising company standards. Synopsis of Achievements Increased traffic and customer retention by 10%. Developed great working relationships with co-workers and peers, which resulted in great team engagement and success. Proactive planning led to notable increase in drive and efficacy in my team. Consistently recognize as Top performer in the top 10% of company. Utilized the tools provided to audit customer satisfaction and raise standards. Exceeded expectations and raised the bar as a Manager of Retro Fitness by administrating to company standards and implementing improved techniques. Accomplishments Achievements Alpha Phi Sigma, Rutgers School of Criminal Justice Dean's List, Rutgers Newark Experience Branch Manager , 01/2015 Company Name － City , State Work closely in partnership with Owners of the business in coaching peer leaders in the customer experience in serving as the face of company in the community •Market and promote the gym center to increase the number of members • Oversee the recruitment, training, and monitoring of staff, including disciplinary action when needed • Financial management: track all income and expenditures, balance safe, set goals for each month, refer delinquent accounts, and create monthly reports, worked as accounts payable and receiver. • Respond to and resolve complaints and incidents • Reinforce club policies, including all cancellations/revocations of memberships, acting as the final decision-maker in all member service problems that may arise Skills Used Lead with ethics, integrity and embrace diversity and inclusion. Possessed in-depth knowledge about products and systems, model behavior, coach the team to success, and use initiative and good judgment to manage the store's budget and lead the store to achieve projected results. Success including hiring, coaching, training, and developing all store team members to achieve consistently high performance objectives. Follow all polices as determined by the board of directors. Prepare documentation and reports on routine customer correspondence for future reference purpose. Manager , 01/2014 to 01/2015 Company Name － City , State Increased traffic and customer retention by 10%. Developed great working relationships with co-workers and peers, which resulted in great team engagement and success. Proactive planning led to notable increase in drive and efficacy in my team. Consistently recognize as Top performer in the top 10% of company. Utilized the tools provided to audit customer satisfaction and raise standards. Exceeded expectations and raised the bar as a Manager of Retro Fitness by administrating to company standards and implementing improved techniques. Recruited and interviewed qualified candidates for open positions, placed qualified candidates on assignment. Held full responsibility for accounting, finance, and budget operations. Created promotional materials to advertise organization and promote growth. Maintained personal rapport and win-win relationships with vendors, members, and customers. Skills Used Implementing change effectively. Strong People Management skills. Excellent mentoring and motivational skills. Extensive product knowledge. Financially and commercially aware. Customer Service Specialist , 05/2012 to 12/2013 Company Name － City , State Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Assisted the Duty Manager in maintaining the gym: Checking inventory, counting register, administering payments from members Solicited and received feedback to improve the efficiency of services Assist in training peers on improving customer support service. Provided child-sitting service to customers Education Bachelor of Science : Criminal Justice, Anthropology , 2014 The State University of New Jersey － City , State , United States GPA: 3.60/4.00 Affiliations Cumme Laude Achievements Alpha Phi Sigma Rutgers School of Criminal Justice Dean's List Languages Bilingual Professional able to speak Spanish and English fluently. Conversational Portuguese Skills Accounts Payable, Audit, Budget, Budgets, Coaching, Correspondence, Delinquent Accounts, Diversity And Inclusion, Documentation, Financial Management, Human Resources, Increase, Maintenance, Payroll, Proactive, Problem-solving, Recruitment, Sales, Sales Staff, Satisfaction, Self Motivated, Trouble-shooting, Customer Service, Customer Support, Front Desk, Inventory, Liaison, Payments, Receptionist, Retail Sales, Training, Account Maintenance,

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INTERN Highlights Microsoft Word, PowerPoint, and Excel. Social Media: Twitter, Facebook, and Instagram Experience January 2016 to May 2016 Intern Create and implement strength and conditioning workouts for spring season. Monitor weight lifting form and technique. Provide feedback and apply knowledge to strength training and conditioning programs. Organize and prepare equipment daily for strength and conditioning programs. August 2015 to December 2015 Company Name City , State Fitness Intern Exposed to daily routine of fitness specialist and client interaction Conducted one-on-one orientation for new members and instructed in the proper use of equipment Assisted with revising programs offered to incorporate updated topics Created bulletin boards for Member-of-the-Month Provided complimentary body measurements Maintained facility and equipment according to health and safety standards. August 2013 to May 2016 Company Name City , State Student Assistant Utilize Front Rush website to enter football and lacrosse recruit and roster information. Organize and coordinate football recruiting events during the fall, including giving tours. Provide office support for football and lacrosse coaches. Restock office and break room supplies. May 2013 to December 2015 Company Name City , State Individually standardized jelly and ice cream topping batches (checked pH, temperature, and consistency). Trained in operation and safety of a stand up and sit down forklift. Consistently met quotas when packed jelly, syrup, ice cream toppings and plate scapers into boxes. Operated label machine allowing for continual operation and upkeep. Education May 2016 BALDWIN WALLACE UNIVERSITY City , State Bachelor of Arts : Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education BW Deans Award, Spring 2014 and 2015 RELATED BALDWIN WALLACE UNIVERSITY City , State Professional Affiliations Pre- Physical Therapy and Exercise Science Club ACTIVITIES Executive Member: CRU - Christian Organization Member: Phi Mu, Delta Iota Fraternity Skills client interaction, forklift, health and safety standards, Excel, office, PowerPoint, Microsoft Word, recruiting, safety, website

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YOGA INSTRUCTOR Summary Creative, warm professional with exceptional people skills and a strong ability to build relationships. Dedicated supporter of team, driven to accomplish team and individual goals.  Possess the qualities required for building a strong, satisfied employee base. Highlights Enthusiastic Warm Engaging Problem solver Accountable Networking Relationship building Teaching and presentation Negotiation Love for community and what it has to offer Education Master in Teaching 2010 Heritage University － City , State  K-8 Endorsement Bachelor of Arts , Law and Justice 1996 Central Washington University － City , State Major: Law and Justice/paralegal studies Minor: Psychology Experience YOGA INSTRUCTOR Aug 2012 to Current Company Name － City , State Teach movement and principles of yoga Guide students through a variety of postures Promote physical, mental and spiritual wellness Demonstrate relaxation and breathing techniques FIRST GRADE TEACHER Aug 2010 to Current Company Name － City , State Manage a classroom of 20-27 students daily Plan and implement lessons based on common core standards Utilize a variety of instructional strategies to incorporate all student learning styles and differentiate lessons accordingly Maintain and utilize student data in a variety of programs to assess learning, and modify lessons to create meaningful, authentic education Collaborate with team members and staff to create and implement curriculum based on common core standards Communicate student progress to parents/guardians FITNESS AND WELLNESS COORDINATOR Feb 2009 to Dec 2009 Company Name － City , State Developed and facilitated diversified fitness programs campus wide Wrote monthly fitness and nutrition newsletter Instructed a variety of daily fitness classes FITNESS INSTRUCTOR Oct 2007 to Dec 2010 Company Name － City , State Developed and facilitated fun, safe and effective group exercise programs for senior citizens off site to stimulate mind and body  Motivated students to strive for physical wellness while accommodating diverse fitness levels and special needs Work History Police Services Specialist II Jan 1997 to Mar 2004 Company Name － City , State Skills Communication Customer Service Computer Proficient Needs Assessment Organization Research Writing/Editing

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CERTIFIED MASTER PERSONAL TRAINER Professional Summary Seasoned health and fitness professional who provides personalized fitness and wellness programs to people of all ages and skill levels. A nationally Certified Master Personal Trainer using holistic mind and body philosophies to assist clients in reaching and maintaining fitness goals. Core Qualifications Microsoft Word, Excel, and Adobe Strong organizational skills Photoshop Effective in a team environment Experience Certified Master Personal Trainer 06/2013 to Current Company Name City , State Work with clients to improve their overall function, endurance, strength, flexibility, and balance. Monitor and teach proper execution and form of exercises. Maintain detailed personal training records and update progress after each session. Create personal training programs that address specific injuries or health problems to meet individual fitness needs. Conduct off-site seminars and workshops to generate new business. Fitness Director - Certified Personal Trainer 06/2008 to 06/2013 Company Name City , State Measured client's overall fitness by completing comprehensive evaluations and physician clearances. Scheduled and conducted fitness orientation appointments with new members. Managed the Personal Trainer schedule and conducted trainer evaluations. Responsible for new hire interviews and sales training. Reviewed weekly sales numbers and club statistics to identify areas for improvement. Organized off-site workshops and marketing events to generate new business. Successfully sold personal training packages. Provided personal training sessions and retained 80% of clients. Fitness Director - Certified Personal Trainer 01/2007 to 06/2008 Company Name City , State Managed and trained fitness staff in sales and exercise techniques. Scheduled and performed fitness evaluations with new members. Participated in regional conferences to improve sales and personal training skills. Successfully sold personal training packages and provided personal training sessions. Designed enjoyable and innovative customized training programs based upon fitness goals. Conducted on-site seminars and workshops to generate interest in new club activities. Managed the Personal Trainer schedule, making sure sessions were completed timely and professionally. Education Bachelor of Arts : Political Science 2006 California State University City , State Political Science Professional Affiliations Certified Master Personal Trainer (MPT): National Exercise and Sports Trainers Association (NESTA) Certified Specialist: Functional Training Biomechanics Core Conditioning Speed, Agility, and Quickness National Exercise and Sports Trainers Association (NESTA) Certified Strength and Conditioning Specialist (CSCS) - In progress National Strength and Conditioning Association (NSCA) CPR, AED, First Aid American Red Cross Interests Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos. Skills Adobe, Photoshop, balance, conferences, client, clients, Instructing, marketing, Excel, Microsoft Word, Strong organizational skills, program development, progress, sales, sales training, seminars, statistics, Trainer, training programs, verbal communication, workshops, Excellent written Additional Information EXTRACURRICULAR ACTIVITIES Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos.

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RECREATION & SPORTS COORDINATOR Objective To gain a Recreation Supervisor position so that I can provide support to professional and part time staff. I am looking for the opportunity to guide day to day operations of high quality, community recreation facilities. I hope to provide the type of support and management conducive to a healthy work environment so that all staff can not only complete their roles & responsibilities, but also provide a facility that runs efficiently and offers exceptional service to members. Qualifications ACSM Exercise Physiologist TRX Qualified Instructor   Personal Trainer AHA CPR/AED & First Aid Experience Company Name City , State Recreation & Sports Coordinator 03/2015 to Current Assisted in daily supervision and administration of facility and interacted with members to ensure programs were carried out in a safe and effective manner. Planned, organized and implemented recreation leagues and events throughout the calendar year. Supervised recreation programs, resolving any issues or disputes that may arise. Enforced safety and administered first aid to participants when required. Assisted supervisor in developing budget and developed innovative ways to increase revenue. Responsible for financial transactions including daily cash deposits and purchasing responsibilities including maintaining a purchasing card and receipt of sale. Company Name City , State Senior Health & Fitness Specialist Contractor 02/2013 to 03/2015 Developed and implemented programs to assess and increase the health and physical activity levels of various populations. Managed HealthCalc software program through the enrollment of new clients and maintained private records. Conducted health and wellness assessments for clients and assisted them with goal setting and strategies to improve and maintain their health and worksite wellness. Company Name City , State Health and Fitness Specialist 08/2012 to 02/2013 Developed and utilized special programs to connect with various health and wellness populations. Maintained great rapport with all customers ensuring all needs were handled in a timely manner. Entered appropriate documents into software database ensuring each participant was safe for physical activity assessments and participation. Company Name City , State Facility Manager 01/2010 to 05/2012 Supervised 40 staff at the university's 100,000 square foot facility and assisted in the new hire recruitment and training procedures. Provided exceptional customer service to all members and prepared daily reports recording any issues within the facility. Administrative support by assisting with budget preparation, financial reports, membership sales, payment records, account charges, collections and deposits Leadership .................................... 2014- Lead over 250 employees at The Center for Disease Control and Prevention's (CDC) "Healthiest Center Institute Office (CIO)" annual program and more than doubled their participation rate from the two previous years. Member of Center for Disease Control and Prevention Wellness on Worksite committee. 2012-Only intern hired to become part of the Progressive Exercise Specialist team based off of performance, professionalism, and dedication shown during internship. Education Bachelor of Science : Kinesiology 2012 East Carolina University , City , State Skills Microsoft Office Programs Budget Allocation Good interpersonal skills that can help in building a strong team for the growth of the organization. Ability to handle different projects for the organization effectively.  

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CARE COORDINATOR Professional Summary A position as a Registered Nurse working with adults in a setting that will allow me to use both my nutrition and nursing education to provide acute, comprehensive care to patients in a way that allows for my personal and professional growth in the field of nursing Skills Work History Care Coordinator , 10/2013 to Current Company Name – City , State Currently employed as a Care Coordinator for a family primary care practice  Assist in the transition of care from hospital and emergency department visits to primary care provider visits through assessment of current and past disease processes and medication reconciliation  Coordinate services between primary care physicians and other medical specialists  Promote self-management of disease processes through providing education about signs and symptoms of diseases and medication management  Other office duties include: administrative tasks through use of the EMR, administering therapeutic injections and immunizations, promoting and encouraging preventative screenings, and managing disease processes through data tracking in the EMR on a per patient basis. Mentor Resident Advisor , 08/2011 to 05/2012 Company Name – City , State Advised and mentored a floor of 45 upper-class undergraduate students for two years        Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff        Organized and executed 65 social and educational programs for undergraduate students and staff        Implemented alcohol and drug safety initiatives among undergraduate student population        Provided personal and academic counseling to undergraduate students        Designed and implemented emergency response protocols  Resident Advisor , 01/2011 to 01/2012 Company Name – City , State Advised and mentored a floor of 45 upper-class undergraduate students for two years Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff Organized and executed 65 social and educational programs for undergraduate students and staff Implemented alcohol and drug safety initiatives among undergraduate student population Provided personal and academic counseling to undergraduate students Designed and implemented emergency response protocols. Fitness Center Supervisor , 08/2009 to 05/2013 Company Name – City , State Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment         Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility   Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations         Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities         Oriented new employees to facilities and designed team-building training guidelines new staff members   Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills  Fitness Center Attendant , 01/2009 to 01/2010 Company Name – City , State Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities Oriented new employees to facilities and designed team-building training guidelines new staff members Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills. Education Bachelor of Science : Nursing , 8 2014 Rutgers, The State University of New Jersey - City , State GPA: GPA: 3.64 Nursing GPA: 3.64 Bachelor of Science : Nutrition Science , 5 2013 Syracuse University - City , State GPA: GPA: 3.91 ACLS Certified, 2014 CPR/BLS Certified, 2013 Certified, Culturally Competent Care, 2013 : 1 2013 Rutgers University - GPA: Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University, 2011 Dean's List, Syracuse University, eight semesters Dean's List Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University 2011 Dean's List, Syracuse University, eight semesters Dean's List, Rutgers University, four semesters  Affiliations Member, Nutrition Education Promotion Association, 2010-Present Member, National Student Nurses Association 2014-Present Technical Abilities Experienced in use of Electronic Medical Record (EMR) Certifications Registered Nurse in [State] , License number [number] , [year] Advanced Cardiac Life Support (ACLS) Certification [year to present] Skills Academic, administrative, C, communication skills, counseling, CPR, excellent customer service, filing, team-building, managing, mediation, Mentor, Office, processes, promotion, protocols, publication, Research, safety, scheduling, staff development, supervisory, supervision

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SALES ASSOCIATE Objective To obtain a position with a growing company while promoting quality customer service and performing tasks provided efficiently. Core Strengths Approachable Flexible Dedicated team player Reliable and dependable Work Experience 04/2016 to Current Personal Trainer & Fitness Instructor Company Name - City , State Suggested exercise modifications to individual students to avoid strain and. injury. Teach Circuit classes, Advanced Dance Fitness, and a Booty Builder class 06/2015 to 04/2016 Fitness Instructor Company Name - City , State Taught Dance Fitness, Spin and Power. Designed each class to match the skill and learning levels of all participants. Cleaned and organized studio after each group fitness class. 03/2015 to 03/2016 Vista Representative Company Name - City , State Helped underemployed, unemployed, and undergraduates further their  education through Continuing Education programs. Proctored C.R.C (  Career Readiness Career ) Testing  Helped with unemployment filing and weekly certification 02/2014 to 02/2015 Sales Associate Company Name - City , State Team player mentality Fitness programming specialist Verbal/written communication Zumba instructor Time Management Nutrition supplement familiarity Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments as well as shared product knowledge with customers while making personal recommendations to meet that specific need. Educational Background 2012 High School Diploma : General Studies Corinth High School - City , State , United States Teach Dance Fitness, Circuit Training, and Spin General Studies 2017 Associate of Arts : Business Administration Accounting Northeast MS Community College - City , State Business Administration Accounting Skills Cash handling Professional and friendly Positive attitude and energy Quality customer service ?

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HUMAN RESOURCES MANAGER www.linkedin.com/in/theealimuniz Professional Summary Dedicated Human Resource Manager with hands-on personnel management experience, and business-related academic knowledge that blends seamlessly into a position such as Human Resources Manager. Adapt at addressing sensitive issues and maintaining the strictest of confidentiality. Particularly organized and efficient with a flair for prioritizing. As well as highly skilled at incorporating creative leadership skills to achieve business objectives. Skills Equal opportunities facilitation Recruitment strategies Labor negotiations Recordkeeping Compensation structuring Benefits administration Payroll coordination Workforce improvements Company organization Training programs Human Resources Certification New employee orientations Compensation and benefits Termination procedures MS Office proficient Project management FMLA comprehension Society for Human Resource Management Team building  In-depth knowledge of HR Compliance Trained in FMLA/ADA/EEO/WC Knowledgeable in all HR Systems Professionals in Human Resources Association Employee recruitment Business mediation ADP Workforce Now SharePoint Intranet softwar SharePoint Intranet software Microsoft Office  Microsoft Access Oracle,  Profit Line,  CPR, and Bilingual English/Spanish, Outlook, PaychexFlex, Zenefits, Crimshield, DocuSign, Conflict Management and Problem Solving, Personnel Management, Interpersonal Skills, Organized and Efficient, Diplomatic, Conflict Resolution, Business Knowledge, Pivot tables Work History Human Resources Manager 01/2018 to Current Company Name – City , State • Sourced for Contract, Temp, and Direct to Hire Employees • Order VID, PID, Tech numbers for employees through Spectrum Charter • Onboard new hires through HR system such as Zenefits and Paychex Flex • Created PowerPoint presentation educating employees on benefits programs and costs that designed and implemented employee benefit programs • Advised management on complex employment law issues to resolve issue consistently and fairly • Coach employees on supervisory skills to increase communications, clarify expectations and improve performance. • Counseled employees on performance to improve quality of service and efficiency. • Maintain and process all necessary company licenses and bonds. • Co-authored company's employee handbook outlining payroll • Reconstructed the companies Hiring Process • Send Documents to New Hires through DocuSign • Work on insuring company Vehicles, filing claims and or Accident Reports • Run MVR'S through IIX • Created offer letter and Policies for the company • Performance Evaluations to better the Performance Metrics Shadowed employees to determine an accurate description of the duties and skills required for each position. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Conducted salary survey research for both exempt and non-exempt positions. Established and monitored employee pay scales. Facilitated the criminal background check process for new hires. Developed and enforced company policy and procedures relating to all phases of human resources activity. Conducted employment verifications and investigations. Developed and facilitated all new-hire orientations. Fitness Consultant 11/2017 to 01/2018 Company Name – City , State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Implemented marketing strategies which resulted in 12% growth of customer base. Fitness Consultant 11/2017 to 01/2018 Company Name – City , State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Supervisor 05/2013 to 09/2017 Company Name – City , State • Managed member billing and accounts using Profit Line • Performed diversified administrative tasks including completing schedule for 7 employees • Promoted and organized a variety of events for children of all ages ensuring safety • Hired, interviewed and trained Kids Club Attendants • Outsourced to find potential employees • Checked backgrounds of Kids club employees • Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Supervisor 05/2013 to 09/2017 Company Name – City , State • Managed member billing and accounts using Profit Line • Performed diversified administrative tasks including completing schedule for 7 employees • Promoted and organized a variety of events for children of all ages ensuring safety • Hired, interviewed and trained Kids Club Attendants • Outsourced to find potential employees • Checked backgrounds of Kids club employees • Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Politely assisted customers in person and via telephone. Administrative Clerk 05/2009 to 09/2017 Company Name – City , State • Checked in members as well as answered Questions and Concerns • Led programs in science, technology, engineering, and math for young children • Assisted with new employee orientation Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Education BBA : Management 2017 Ct Bauer University of Houston - City Management Graduated with 3.465 GPA Member of SHRM  Dean's List Fall 2015  Majored in Management Awarded  Certificate in Entrepreneurship Skills administrative, ADP, benefits, billing, bonds, clarify, Coach, Interpersonal Skills, Conflict Management, Conflict Resolution, CPR, Bilingual English, filing, Hiring, HR, law, market, math, meetings, Microsoft Access, Microsoft Office Suite, Outlook, PowerPoint, power point, Oracle, Payroll, pen, Personnel Management, Pivot tables, Policies, Problem Solving, Profit, quality, safety, sales, Spanish, Staffing, supervisory skills, telephone, written communications Additional Information HONORS AND AWARDS Presidents List Spring 2014 - Summer 2015 Dean's List Fall 2015 Certifications Certificate in Entrepreneurship

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WS BARTENDER (ON CALL) Summary Hardworking and reliable Fitness Specialist with strong ability in multitasking. Offering Basics, monitoring and providing positive energy. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Energetic group fitness instructor with strong background in HIIT, Basic Fundamentals and Zumba instruction. Highly motivated to help others reach health and fitness goals. Inspiring Fitness Trainer with sound BMI knowledge and comprehensive experience performing fitness assessments. Friendly and energetic with ability to network and counsel clients on health and fitness goals. Skills Phone call answering Physically strong Communication and presentation Observation Answering inbound calls HIPAA and confidentiality Client coordination Personalized service Monitoring progress Patient relationships Current fitness trends Designing exercise programs Fitness assessments Exercise equipment operation Safety-conscious Planning and coordination Organization Relationship development Customer service First Aid/CPR Team building Problem resolution Project organization Experience Bartender (On Call) / Company Name - City , State 08/2019 - Current Checked identification of customers to verify age requirements needed for purchase of alcohol. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Prepared over numerous mixed drinks and poured wine, beer and nonalcoholic beverages for average of two per patron per shift. Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships. Engaged in small talk with patrons to build rapport and earn repeat business. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards. Stocked bar with beer, wine, liquor and related supplies. Promoted customer safety by maintaining current list of available ride services for inebriated customers. Monitored patrons to keep alcohol consumption in designated areas. Advertised, marketed and recommended drink options to guests to increase guest satisfaction. Upsold customers from shelf to premium brands to help boost sales. Fitness Specialist / Company Name - City , State 01/2016 - Current Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions. Greeted and assisted guests entering facility to provide general information and answer questions. Monitored fitness floor and observed equipment use to address safety concerns. Promoted business and physical fitness by attending off-site promotional and community events. Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures. Inspected equipment daily to identify and report wear, damage or malfunctions. Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities. Devised new programs and monitored client progress. Developed and delivered at three weekly fitness classes. Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals. Administered various fitness assessments to measure client progress. Re-racked weights and maintained neat, organized and clean club. Guided clients in safe exercise, taking into account individualized physical limitations. Watched clients during exercises and assisted with exercises. Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals. Server/Bartender / Company Name - City , State 06/2011 - 07/2015 Operated POS terminals to input orders, split bills and calculate totals. Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins. Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied. Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages. Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items. Promoted desserts, appetizers and specialty drinks. Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances. Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware. Cleaned dining area between guests with efficient sweeping, glass washing and spill removal. Partnered with team members to efficiently serve food and beverages. Managed closing duties, including restocking items and reconciling cash drawer. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Reviewed identification for patrons before serving alcoholic drinks. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Minimized customer wait times by efficiently taking and filling large volume of orders each day. Calculated charges, issued table checks and collected payments from customers. Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption. Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service. Processed customers' payments and provided receipts. Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items. Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements. Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options. Greeted newly seated guests quickly and efficiently. Explained menu options to guests, offered suggestions and took orders for food and beverages. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. Education and Training Parker High School - City 05/2005 High School Diploma Arizona Western College - City , State Some College (No Degree) Accomplishments NAFC (Native American Fitness Certification): Functional Exercise Trainer Personal Trainer Youth Trainer Zumba Certified Strong by Zumba Certified Zumba Personal Dance Instructor Vertimax Certified Personal Trainer ACCU-Check Aviva Blood Glucose Meter System Certified CPR & First Aid Certified Certifications NAFC (Native American Fitness Certification): Functional Exercise Trainer Personal Trainer Youth Trainer Zumba Certified Strong by Zumba Certified Zumba Personal Dance Instructor Vertimax Certified Personal Trainer ACCU-Check Aviva Blood Glucose Meter System CertifiedCPR & First Aid Certified

FITNESS

INTERN Summary Motivated, responsible Personal Trainer with extensive training in fitness, nutrition and health education. Highlights CPR and First Aid certified Lifeguard training Fitness equipment operation Body Mass Index (BMI) knowledge Fitness assessments Customer-oriented Understanding of body fat tables and BMI Excellent sales skills Understanding of human anatomy AED certification Fitness equipment expertise Experience Intern 03/2013 to 10/2013 Company Name Develop or coordinate fitness and wellness programs or services. Supervise fitness or wellness workers, such as fitness instructors, recreation workers, nutritionists, and health educators. Conduct or facilitate training sessions or seminars for wellness and fitness staff. Develop fitness or wellness classes, such as yoga, aerobics, weightlifting, and aquatics, ensuring a diversity of class offerings. Maintain wellness- and fitness-related schedules, records, or reports. Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment. Operate, and instruct others in, proper operation of fitness equipment, such as weight machines, exercise bicycles, benches, hand weights, and fitness assessment devices. Organize and oversee health screenings, such as flu, mammography, blood pressure, and cholesterol screenings. Teach fitness classes to improve strength, flexibility, cardiovascular conditioning, or general fitness of participants. Maintain or arrange for maintenance of fitness equipment or facilities. Track attendance, participation, or performance data related to wellness events. Observe participants and inform them of corrective measures necessary for skill improvement. Instruct participants in maintaining exertion levels to maximize benefits from exercise routines. Offer alternatives during classes to accommodate different levels of fitness. Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations. Teach proper breathing techniques used during physical exertion. Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Monitor participants' progress and adapt programs as needed. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Advise clients about proper clothing and shoes. Maintain fitness equipment. Teach and demonstrate use of gymnastic and training equipment such as trampolines and weights. Plan physical education programs to promote development of participants' physical attributes and social skills. Fitness Specialist 11/2012 to 10/2013 Company Name Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment. Operate, and instruct others in, proper operation of fitness equipment, such as weight machines, exercise bicycles, benches, hand weights, and fitness assessment devices. Maintain or arrange for maintenance of fitness equipment or facilities. Sports Recreational Assistant 11/2012 to 10/2013 Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation. Officiate at sporting events, games, or competitions, to maintain standards of play and to ensure that game rules are observed. Judge performances in sporting competitions in order to award points, impose scoring penalties, and determine results. Inspect sporting equipment and/or examine participants in order to ensure compliance with event and safety regulations. Keep track of event times, including race times and elapsed time during game segments, starting or stopping play when necessary. Signal participants or other officials to make them aware of infractions or to otherwise regulate play or competition. Verify scoring calculations before competition winners are announced. Resolve claims of rule infractions or complaints by participants and assess any necessary penalties, according to regulations. Start races and competitions. Teach and explain the rules and regulations governing a specific sport. Verify credentials of participants in sporting events, and make other qualifying determinations such as starting order or handicap number. Confer with other sporting officials, coaches, players, and facility managers in order to provide information, coordinate activities, and discuss problems. Report to regulating organizations regarding sporting activities, complaints made, and actions taken or needed such as fines or other disciplinary actions. Compile scores and other athletic records. Direct participants to assigned areas such as starting blocks or penalty areas. Research and study players and teams in order to anticipate issues that might arise in future engagements. 02/2013 to 07/2013 Company Name Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales contracts. Maintain records related to sales. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Help customers try on or fit merchandise. Estimate quantity and cost of merchandise required, such as paint or floor covering. Advise patients about treatments and foot care techniques necessary for prevention of future problems. Prepare inserts, heel pads, and lifts from casts of customers' feet. Measure customers for fit,and discuss with them the type of footwear to be made, recommending details such as leather quality. Education High School Diploma Jun 2008 JAY M. ROBINSON HIGH SCHOOL CONCORD NORTH CAROLINA UNITED STATES Weight Training , Physical Education, Competed in High School Basketball ( Varsity) , Competed in Track and Field Dec 2015 BELMONT ABBEY COLLEGE BELMONT NORTH CAROLINA UNITED STATES GPA: GPA: 3.5 GPA: 3.5 WORLD INSTRUCTOR TRAINING SCHOOL CHARLOTTE. NC UNITED STATES Jun 2013-Aug 2013 passed both the practical and written exam for a certified personal training certification Certifications Programming for Muscular Fitness: Machines Programming for Muscular Fitness: Free Weights Alternative Training Techniques; Flexibility Training CPR certified AED certified FIRST AID certified Skills benefits, billing, contracts, CPR certified, credit, clients, FIRST AID, Inventory, Exchange, packaging, paint, Programming, progress, quality, Record keeping, recording, Research, safety, sales, seminars, shipping, tables, telephone, training programs, type, written, Composition

FITNESS

SERVICE REPRESENTATIVE Summary Secure a responsible position in account management and serve as an account representative sharing my experience and abilities to seek employee, customer and employer growth and success. Highlights Microsoft Word, Excel, and PowerPoint *Effective communication Experience Service Representative October 2015 to Current Company Name － City , State Greets members, maintains place organized, and maintains friendly environment. Works with retail, advertises products, and restocks shelves as needed. Resolves member's troubles, and answers phone inquiries. Completes agreements with incoming members. Sales Advisor August 2015 to October 2015 Company Name － City , State Partners up with businesses surrounding 24 Hour Fitness to create member traffic. Promotes company special promotions. Completes agreements and manages daily paperwork. Successfully attains personal and company revenue target. Service Representative Lead December 2014 to August 2015 Company Name － City , State Organized inventory (FIFO method). Met weekly deadlines for inventory, and members' financial transactions. Organized banking information for POS system. Education Bachelor of Business Administration : Accounting , Summer 2016 University of Houston, C.T. Bauer College of Business － City , State GPA: GPA: 3.52 Accounting GPA: 3.52 CPR Certification : January 2015 GPA: Dean's List at the University of Houston Spring 2014 *Honor's List at HCC Spring 2013 *Dean's List at HCC Spring 2012, Fall Dean's List at the University of Houston Spring 2014 *Honor's List at HCC Spring 2013 *Dean's List at HCC Spring 2012, Fall Microsoft Office Word 2007 Certification Spring 2012 *Microsoft Office Excel 2007 Certification Spring 2012 Languages Fluent in English and Spanish Interests Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Additional Information ACTIVITIES Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Skills banking, CPR, Fluent in English, financial, inventory, Excel, Microsoft Office, PowerPoint, Word, Microsoft Word, Works, POS, retail, Spanish, phone

FITNESS

VICE PRESIDENT Executive Profile Manufacturing and Operations Executive proficient in the design and development of Lean operations, processes and systems for an innovative LED products manufacturer operating in 28 countries. Expert at constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, and automating operations to improve yield. An experienced customer service executive with a proven record of establishing and managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business & Financial Planning Quick and fervent learner Multi-Site Operations & Productivity Enhancement Team building and motivation International Sourcing & Supply Chain Management Foresighted and fastidious tactician Call center implementation & Management High emotional IQ and adept communication skills CRM implementations Calm and decisive under pressure Customer, Vendor/Supplier & OEM Relationships Technically and environmentally adaptable Budgeting (Operating/Capital) & Pricing Strategies Expert at negotiation Costing, Margin/Profit Improvement & ROI Experienced public speaker Extensive technical acumen Rigorous work ethic & acute problem-solver Senior staff training and development Thought leadership Skill Highlights Strategic operational business and financial planning Multi-site operations and productivity enhancements International sourcing and supply chain management Call Center implementation and mangement CRM Implementations Customer, Vendor/supplier & OEM Relationships Budgeting (Operating/capital) & pricing strategies Costing,margin/profit Improvements & ROI Extensive technical acumen Senior staff training and development Quick and fervent learner  Team building and motivation Foresighted and Fastidious tactician  High emotional IQ and adept communication skills Calm and decisive under pressure Technically and environmentally adaptable expert at negotiations Experienced public speaker Rigorous work ethics & acute problem solver Thought leadership Professional Experience Vice President Apr 2008 to Current Company Name － City , State Leads a new management team charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America. Holds full accountability for leading 5 manufacturing operations and several distribution facilities with a $30 million R&D budget. Works with foreign government officials; negotiates/manages capital projects to $55million. Executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes. Introduced new production-line technology and launched a Six Sigma initiative resulting in a $5 million savings. Augmented business model by transitioning manufacturing from a cost-driven product development focus to a quality-driven operation. Senior Director of Customer Service Apr 2004 to Apr 2008 Company Name － City , State Directed all activity for the Customer Service Support department. Implemented Oracle CRM as leading project manager. Held full P&L responsibility for a $30 million service business. Exceeded revenue and profit targets on a quarterly basis. Managed Field Service, Call Center, Technical Support, and Training departments. Championed full automation of the service department which resulted in improved customer satisfaction. Introduced new training philosophy and oversaw implementation of World Class Training Center. Oversaw revamp of service contribution to Product Launch, greatly improving new product performance. Oversaw implementation of Customer Web Portal. Oracle 11i I store; resulted in increased parts revenue and customer satisfaction. Senior Director of Customer Care Nov 2001 to Apr 2004 Company Name － City , State Accountable for all aspects of Order Management which had a monthly throughput of $25 million. Responsible for efficient delivery and installation of all products in North America. Facilitated creation of a seamless quote to cash process with full implementation of Oracle 11i. Directly resulted in shortened order cycle time. Administered system of quality control and measurements which resulted in internal/external customer satisfaction. Led projects to setup third-party installers across country for improved coverage and expedient turnaround. Rendered a process for real-time tracking/monitoring of all installs. Oversaw entire service department upon appointment by company president. Resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 8.5 average on a 10 point scale. Director of Customer Service Apr 1998 to Nov 2001 Company Name － City , State Responsible for overall growth, profitability and quality of International service operations, including 6 subsidiaries and a network of about two hundred dealers. The service business was $27 million ($17 million customer/$10 million internal). Developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations. Managed successful implementation of the CPO rebuild program. Realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth. Increased the customer paid business over 24% each year and the service profitability by over 30% each year. Administered B2B Extranet site. Oversaw customer call center and decreased call wait time by 95% Established Service Level Agreements/Contracts for improved customer support. Awards: Won the 1999 outstanding performance for International Sales and Service as well as Financial Strategic planning, PREMIER CLUB INTERNATIONAL. Winner of the 1998 outstanding service manager from the Association for Service Managers International. Winner of the 2001 Iron man Award for outstanding contribution to customer services. Winner of the 2002/03/04 Circle of Champions Award. International Service Director Jan 1995 to Apr 1998 Company Name － City , State Directed all activities of 22 field engineers in providing service and support for all ARJO, Century and vendor products sold through 55 nationwide sales centers; reported directly to the Vice President of service and technical support. Pioneered various service enhancements which directly led to increased sales and customer satisfaction. Developed and implemented all service and repair parts marketing programs. Directed the development of Systems for multi-product support and realized significant cost savings. Contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability. Education leadership University of Virginia － City , State , USA Digital Electronics 1981 DeVry Institute of Technology － City , State , USA GPA: GPA: 3.85 Digital Electronics GPA: 3.85 Developmental Activities Activity/Program Date/s/ BAMP - High Performance Leadership 1999 AFSMI, Global Conference 1998, 1999, 2000 Presentation Skills, Wilson Consulting Group 1998 MBTI, Team Building - Sandra Herb Hirsh 1998 Service Management project leader - CRM implementation 1994 Project Leader @ A.B. Dick - Automated Dispatch 1993 World Class Lessons in ledership Seminar 1998*2000 BVA, advanced training 2001, 2006 Lean Six Sigma Champion Training 2004 Disney Institute, "Loyalty Disney Style" Seminar 1999 Service CRM implementation Business Project Leader 2005 Skills PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal

FITNESS

ADVOCARE DISTRIBUTOR Executive Summary Experienced, energetic Personal Trainer and former college/professional athlete with over 20 years conducting group and one-on-one training sessions in large gyms, as well as small fitness studios. Specializing in strength and conditioning, flexibility training, fitness program design with advanced training in metabolic testing, nutrition and weight management consulting. Formal training in the health and fitness field of business development and leadership training. Extensive sales and customer service experience. Core Qualifications Fitness assessments Customer-oriented Understanding of body fat tables and BMI Fitness equipment operation Senior fitness programming Weight management expert CPR and First Aid certified Excellent sales skills Fitness equipment expertise Fitness programming specialist Operations management Staff development Inventory control Policy/program development Staff training Supervision and training Skilled negotiator Sound judgment Project management Performance tracking and evaluation Team building Professional Experience Advocare Distributor June 2012 to Current Company Name － City , State Generated new accounts by implementing effective networking and content marketing strategies.Contacted new and existing customers to discuss how specific products could meet their needs.Answered customer questions regarding products, prices and availability.Generated new sales opportunities through direct and telephone selling and emails. Asst. Personal Trainer Manager July 2009 to May 2012 Company Name － City , State Contributed to a 75% increase in sales for the personal training department. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Arrived on time, prepared and attentive for every training appointment. Met minimum monthly revenue, service and customer satisfaction goals. Re-racked weights to maintain a neat, organized and clean club. Mediated club employee relations matters for all club fitness employees. Led clients and groups of all ages through personal workouts and skill development training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Counseled clients on proper nutrition and exercise habits. Asst. Manager/Personal Trainer January 2006 to January 2009 Company Name － City , State Managed team of 12 of professionals. Surpassed revenue goals in four consecutive quarters. Met minimum monthly revenue, service and customer satisfaction goals. Devised and announced new classes and distributed guest passes to market the club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.Mediated club employee relations matters for all club fitness employees. Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct. Contributed to the operation of a clean, friendly and well maintained health club. General Manager Personal Training/Personal Trainer January 2004 to January 2006 Company Name － City , State Earned the Personal Trainer of the Month Award 5 consecutive months for most revenue earned each month. Monitored 30,000.00 project budgets each month. Mentored, coached and trained 8 team members. Recruited, hired and trained 4 new employees for sales and personal training. Guided clients in safe exercise, taking into account individualized physical limitations. Participated in club promotions to recruit new members and increase club sales. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Education Bachelor of Science : Criminal Justice , 1999 South Carolina State University － City , State Coursework in Communications, Criminal Law and Public Administration, Coursework in Sociology and Psychology, Coursework in Juvenile Justice and Deviance in Society Affiliations Collegiate Football 4year-Letterman, Men's Collegiate Basketball Team 2year -Letterman, Aerobics and Fitness Association of America(AFAA) Certificate, American Aerobic Association International(AAAI) Certificate, International Sports Medicine Association(ISMA) Certificate, Partner-Assisted Stretching Certificate, CPR & First Aid Certificate Skills Organizational Skills Communication Skills Business Development Problem Resolution Project Management Sales Customer Relations Departmental Operations Management Staff Development Team Building Team Leadership Team Player Training and Development Administrative Skills Multi-Tasked Computer Proficient

FITNESS

OPERATIONS MANAGER Skills Human Resources (4 years), Microsoft Office (6 years), Community Outreach (3 years), Community Relations (1 year), Sales (7 years), Strategic Planning (2 years) Experience 07/2016 to 12/2016 Operations Manager Company Name － City , State Established operational objectives and work plans and delegated assignments to all employees, developed new process for employee evaluation which resulted in marked performance improvements, supported Chief Operating Officer with daily operational functions. 08/2016 to Current Operations Manager Company Name － City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, increasing sales level by 70% in 2016  Consistently met and exceeded department expectations for productivity and accuracy levels. Maintained sales record of 20% 6 months in a row. 06/2015 to 12/2015 Administrator Company Name － City , State Directed marketing initiatives, forecasted needs and adjusted future plans, created professional business presentations, maintained detailed administrative and procedural processes to improve accuracy and efficiency, filed insurance, coordinated meetings with other department managers and served as main liaison between. Education and Training 2016 Bachelor of Science : Sports Management George Mason University － City , State Sports Management Interests John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp Skills administrative, bank reconciliations, business presentations, cash flow, Community Relations, Human Resources, insurance, leadership skills, marketing, meetings, Microsoft Office, PR, processes, product development, quality, Sales, Strategic Planning Additional Information Goal-oriented and energetic I am talented at motivating co-workers as well as myself. I have an educational and professional background in sports management and sports communication. Willing to relocate to: Richmond, VA - Henrico - Glen Allen, VA Authorized to work in the US for any employer AWARDS John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp

FITNESS

REHABILITATION SPECIALIST / MASSAGE THERAPIST Career Focus To obtain admittance into the Masters of Science in Health Science and Rehabilitation program at Rocky Mountain University. Education Therapeutic Massage and Bodywork , 2013 Nevada School of Massage Therapy － City , State 4.0 GPA Bachelor of Science : Human Performance , 2012 Florida Gulf Coast University － City , State Elected as Student Government Senator for the College of Health Professions. Selected to Omicron Delta Kappa National Leadership honor society Vice President of Sigma Phi Epsilon Fraternity. Human Performance Student Association Event Planner Skills Microsoft Office (PowerPoint, Word, Excel) Distant learning education Time management Website Development Professional Experience Rehabilitation Specialist / Massage Therapist December 2014 to Current Company Name － City , State Privately owned Rehabilitation and Strength & Conditioning center. Work closely with owner and head Chiropractor for movement screening and rehabilitation treatments. Responsibilities include providing members with personal training, group fitness classes, massage therapy, movement assessment, and rehabilitation. Proficient in movement assessment using Functional Movement Screen and Selective Functional Movement Screen. Proficient with Move to Perform software for FMS and rehabilitation. Group Fitness Instructor May 2012 to Current Company Name － City , State Teach Aqua Bootcamp and Aqua Aerobics Primary focus of classes is to increase strength and endurance with added mobility framework for each class. Average class size is 20-30 members. Strength Coach/Massage Therapist January 2012 to Current Company Name － City , State Contracted personal trainer at Las Vegas Athletic Clubs. Work with an average of 25 clients per week. Primary focus is movement restoration, functional training, weight loss, and massage therapy. Manage and organize all business operations. Co-Founder January 2012 to Current Company Name － City , State Extraordinary Trainers is a health and wellness network organization made up of fitness and medical professionals in Las Vegas dedicated to providing top quality care to the community. Our team includes Personal Trainers, Chiropractors, Physical Therapists, Massage Therapists, Registered Dietitians, and Health Coaches. Utilizing a team approach, we are able to ensure that our clients get the treatment they deserve while every professionals remains in their scope of practice. We conduct weekly meetings for networking and building private business through teamwork. Fitness Specialist January 2013 to December 2013 Company Name － City , State Worked with SPRI at conventions such as IHRSA, Club Industry, and Interbike in Las Vegas. Educated attendees about SPRI products and demonstrated how they are implemented in different training scenarios. Wellness Coach January 2012 to May 2012 Company Name － City , State Designed new training programs for members of the gym. Cleaned and maintained all fitness equipment. Gave new member tours of the facility. Wellness Center Internship August 2011 to December 2011 Company Name － City , State Prescribed Fitness programs for members of the wellness center. Shadowed in Physical Therapy, Cardiac Rehabilitation, and Orthopedic Surgeries. Designed and completed wellness program using Kinesis equipment for weight loss for future study. Completed 500 internship hours. Certifications Certified Strength and Conditioning Specialist - NSCA Certified/Licensed Massage Therapist - NCBTMB Certified Personal Trainer - ACE TRX level 1 suspension training CPR, AED, First Aid - American Heart Association Professional Affiliations National Strength and Conditioning Association (NSCA) American Massage Therapy Association (AMTA) American Council on Exercise (ACE) Las Vegas Health and Fitness Chamber of Commerce American Heart Association Professional Development Selective Functional Movement Assessment Level 1- Minneapolis 2014 Boston Rehabilitation Summit - Boston, Mass. 2012 Perform Better Conference - Long Beach 2012 NSCA National Conference - Las Vegas 2011 Community Service Free Pre and Post Race Stretching/Movement Assessment for local triathlons and run races, BBSC Endurance Sports, 2012-Present Fitness educator, Henderson Bike Exchange , 2013 Water/Fuel Station attendant, IRONMAN Triathlon , 2013-2014 Golf Coach/Mentor, The First Tee, 2011-2012 Volunteer Worker, Habitat for Humanity , 2010-2012 Extra-Curricular Activities Endurance Events   Qualified for USA Triathlon Age Group National Championship 2013 & 2014 2014 Kokopelli Triathlon, Hurricane, UT - 1st place division 2014 Sand Hollow Triathlon, Hurricane, UT - 2nd place division 2013 Pumpkinman Triathlon, Las Vegas, - 1st place division 2013 Las Vegas Triathlon - 2nd place division

FITNESS

NIGHT WAREHOUSE SELECTOR Professional Summary Experienced Personal Trainer for eight plus years conducting one on one training sessions in upscale fitness studios and gyms. Skills Customer Satisfaction Weight trainer Personable and friendly  Individual life and body assessments   Strength Trainer  Staff Leadership Nutrition Plans Versatile Customer Satisfaction   Fitness equipment expertise Work History Night Warehouse Selector 12/2016 to Current Company Name – City , State Night Warehouse Selector. Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations. Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders. This involves riding a pallet jack, moving products from racks to pallet, labeling the selected cases with the order labels and using Voxware Voice Logistics Software. Validates that correct product has been selected and is damage free. Notify Stocker of empty or short slots for replenishment. Work in multi-temperature areas as assigned. Meet weekly standards for productivity and accuracy while working in a safe manner. Performs various post-shift duties that could include: Clearing aisles of all debris, returning pallet jack to charging area, and hook up jack for battery charging. Stacks empty pallets from slots in aisle. Clean up any spills and places damaged product in recoup area. Completes any related paperwork. Petra Industries. Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory. Locates materials and supplies by pulling and verifying materials and supplies listed on production orders. Documents materials and supplies disposition by recording units delivered and location of units. Receives credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock. Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product. Documents product shipment by recording units shipped. Maintains material-handling equipment by completing pre-use inspections; making operator repairs. Contributes to team effort by accomplishing related results as needed. Personal Fitness Trainer 01/2016 to 12/2016 Company Name – City , State Carefully evaluated member needs and assisted them in achieving personal fitness goals. Possessing the knowledge, skills and abilities for safe and effective exercise and fitness program design, instruction and assistance for the purpose of reaching personal health and fitness goals. Participated in club promotions to recruit new  members and increase club sales. Demonstrated and explained fitness program benefits to members, resulting in a 25% increase in a member participation in paid classes. Lead clients and occasional groups of all ages through personal workouts and skill development training.    Also I motivated clients by setting goals and providing feedback and accountability to clients. As well as measure client's strengths and weaknesses with fitness assessments. Assistant Manager 07/2014 to 05/2015 Company Name – City , State Finish Line. Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising. Maintains both individual and shift sales. Provides daily shift floor coverage. Trains Sales Associates. Supervises POS. Provides security & loss prevention in store. Oversees contest management (Tracking Results & Coaching Performance). Organizes shipments, transfers & merchandise. Performs maintenance of store. Opens and closes store. Holds accountability for store sales and metrics. Holds accountability for stock and merchandise flow. Maintains company standards regarding personal and store sales/performance metrics. Process Technician - Welder 04/2015 to 01/2016 Company Name – City , State Performs a variety of welding and grinding procedures on a variety materials and parts using manual and semi-automatic machines. Performs assembly/disassembly and fasten/unfastening parts larger than hand using tools; fit, bolt, weld, and cut or otherwise connect components and equipment according to specifications. Ladies Fitness 01/2014 to 12/2015 Company Name – City , State Taught clients how to modify exercises appropriately to avoid injury. Arrived on time, prepared and attentive for every training appointment.  Helped older adults with weight training by setting up equipment and providing instructions.  Counsel clients on proper nutrients and exercise habits.  Consistently attain facility targets.     Personal Training Director 02/2013 to 12/2015 Company Name – City , State Skills Coaching, oral communication, Excellent communication, credit, client, clients, customer relations, delivery, focus, instruction, Maintains inventory, inventory, inventory control, Logistics, loss prevention, materials, Monitors, next, organizational skills, pallet jack, pick, POS, program design, recording, repairs, safety, Sales, Store Manager, supervision, visual merchandising, weld, welding Education High School Diploma : 2007 2010 Hale High School - City , State 2 Years Completed, Murray State College Tishomingo, OK

FITNESS

GENERAL MANAGER Summary I have strong marketing, and sales skills, with a Costumer Service background combined with over 10 years of Management. I am skilled with learning new concepts, I work well under pressure and communicate ideas clearly, and effectively. Demonstrated achiever of being responsible, punctual, and consistent with all company policies. Experience Company Name General Manager City , State Leading sales counselor for first consecutive 6 months. Voted best Customer Service Employee General Manager throughout district. Largest and Highest consecutive sales, revenue, generated employees. Developed and Promoted 5 company General Managers for La Fitness. Highest overall ranking V-Class numbers. Generated highest revenue based profitable New Jersey Club. Nominated for Customer Service General Manager of the Year. Achieved Senior/Regional GM. Responsible for training and development of Co-General Managers in North east region. Company Name September 2014 to January 2015 Feeder Driver City , State Must conform to all federal and state department of transportation qualifications. Ensure a safe and timely delivery of all UPS packages from hub to hub. Responsible for all customer pick up and deliveries. Company Name June 2014 to August 2014 Transport Driver City , State Pepsi Transport Carrier ·Transport Pepsi raw materials from hub to hub and key distribution centers. Adhere to all State and Federal DOT laws and regulations · Condition and maintain Driver, and Truck Safety. ·Report to upper management in delivery, pick-up, and business matters. Company Name March 2008 to June 2014 General Manager City , State Controlled all Business Operations of the Club. Researched and devised marketing, financial and feasibility reports concerning new business acquisitions and acquisition prospects. Maintain budget for past due accounts, manage payroll and supply margins and uphold company sales quotas. Initiated multiple joint ventures and corporate relations to increase monthly profits margins on customers business in the U.S. Key responsibility for consistent improvement of club sales and operations through effective strategic marketing. Established overhead budgeting system using Microsoft Excel to improve expense tracking. Increased sales by power point inside and outside marketing techniques, pursued corporate business through self generated business relations. Established reports to track profits and loss gains for regional clubs in North Jersey market. Develop all extracurricular sports programs for Corporate Office at the Club Level. Worked directly with Director of Sales and Director of Strategic Planning. Using independent discretion in maximizing profits, contain cost, and hold employees accountable. Company Name May 2003 to August 2008 Bay Delivery Driver City , State Worked consistently with Upper Management in major food accounts for retail and sale promotional distributions. Planned and managed all Pepsi Costumer Service Accounts. Ordered all retail Pepsi products for major food chains in Northern New. Jersey. Obtained company based CDL (class A) commercial driver license. Distributed all commercial Pepsi products through bulk Truck Loads. Educated customer service based seminars for new Pepsi employees. Delivered all products through company brand trucking. Company Name June 2006 to March 2008 Assistant General Manager City , State Assist General Manager with Sales, Marketing, Advertising, and employee Management. Focus on daily key performance indicators to drive profitability · · Work with Sr. GM with development of weekly game plans to ensure revenue is 5% higher then previous years bankable gross/eft · Demonstrate a positive attitude and ensure management along team members are providing the highest level of customer service, cleanliness by our club pride practice and financial performance. Decision making, problem solving, strategic planning, and data analysis skills. Company Name June 2005 to December 2005 SALES CONSULTANT City , State Generate Sales for company profit ·. Generate sales reports and understand critical numbers to impact your business. Embrace the role of "The Mayor" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests. Generate Sales for company profit , Generate sales reports and understand critical numbers to impact your business. Embrace the role of "The Mayor" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests. Knowledge within community events ensuring club participation and are actively involved in our community outreach program. Strong external relationships with local business owners and management. Company Name March 2003 to May 2005 Sports Director City , State Develop all extracurricular sports programs for Corporate Office at Club Level. Organized Basketball and Racquetball Leagues throughout North Jersey La Fitness locations. Analyzed all statistics, data, and systems of the sports programs. Implemented first company racquetball league program in North Jersey and Staten Island · Increased company league programs by 35% in first semester. Education Johnson C. Smith University 1996 Bachelor Of Science : Business Administration City , State Business Administration concentration in Marketing, and Sales Management. Skills Acquisitions, Advertising, budgeting, Business Operations, Customer Service, data analysis, Decision making, delivery, financial, General Manager, Director, employee Management, marketing, Microsoft Excel, Office, power point, payroll, problem solving, Safety, Sales, seminars, strategic marketing, Strategic Planning.

FITNESS

ATHLETIC DIRECTOR, COACH, PE TEACHER Summary Enthusiastic, driven individual with experience motivating students to achieve both academic and athletic goals. Skills Administrative Management, Creative Lesson Planning, Curriculum Development, Goal Setting and Implementation,  Athletic Program Development and Management Experience Athletic Director, Coach, PE Teacher 08/2015 to Current Company Name City , State Successfully manage athletic teams and plan sporting events and lead sports programs to foster teamwork and develop students' self-esteem Develop and implement physical education and health lesson plans and curriculum for kindergarten- seventh grades Administer tests and other evaluations and analyze student performance Develop strong relationships with students' parents to encourage collaboration between faculty and families to achieve student success Motivate self, staff, and team members to reach short and long term performance goals ESL Teacher 01/2018 to Current Company Name City , State Teach children in China ages 4-12 to speak, read, and write English using an interactive powerpoint on an online platform Provide feedback to parents and collaborate with other educators to ensure the best output from each student Assess and monitor students' progress Wellness Coordinator, PowerPlay Instructor 03/2012 to 07/2015 Company Name City , State Planned and instructed physical activity classes for the Pre-K and Mother's Day Out programs that are content specific and developmentally appropriate and that support the diverse group of learners Assisted in the Pre-K and Mother's Day Out classrooms as needed Created, implemented, and managed wellness events for members and served as a liaison between the club and outside health/wellness organizations Youth Fitness Coordinator, Fitness Coach 06/2011 to 01/2012 Company Name City , State Planned and implemented games and activities for children that taught the importance of physical activity and healthy nutrition habits while helping develop gross motor skills and strengthening balance and coordination Taught exercise classes using calisthenics, aerobics, weight training, and stretching to groups of co-educational adults of various ages and physical abilities Maintained a safe and motivating workout environment during exercise classes while demonstrating and teaching good body mechanics and proper form Trainer, Bartender, Server 11/2010 to 01/2012 Company Name City , State Education and Training Kinesiology 2010 Louisiana State University Sports Studies Concentration Responsive Classroom 2017 Completed the Introduction to Responsive Classroom workshop Lifeguard, First Aid, and CPR Certified 2016 American Red Cross

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SALES ASSOCIATE Summary Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace. Highlights Exceptional customer service Sales expertise Excellent communication skills Customer rapport development Basic Microsoft Office skills Thrive in fast-paced environment Experience 03/2016 to Current Sales Associate Company Name － City , State Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card. Opened lines of credit. Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Made courtesy calls to existing customers for upcoming event information and debuting new merchandise. 11/2015 to 02/2016 Receptionist Company Name － City , State Conduct outgoing phone calls to collect members' billing information and process payments. Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments. Resolve customer complaints or redirect them to appropriate management. 02/2015 to 11/2015 Service Representative Company Name － City , State Compile information about new accounts, enter account information into computers, and file related forms or other documents. Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls to appropriate associates. Understand and implement company policies as well as explain policies to customers in a straight forward and professional manner. Operate register and process cash/credit transactions; opened and closed out registers. Collect referrals and inform members of membership promotions for discounts and deals. Skills Excellence and experience in customer service, eager and fast learner, honest, advanced problem-solving, exceptional organizational skills Education Associate of Arts : General Business Mesa Community College － City , State General Business Currently attending. 2014 High School Diploma James Madison Preparatory School － City , State

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NIGHT SERVICE REPRESENTATIVE Summary Personable, responsible professional with 3 years in retail and customer service dedicated to maintaining customer satisfaction and contribute to company success. Results-driven and proven ability to establish rapport with clients. Looking to advance skills in customer service, sales and marketing, human relations, and to gain business experience and opportunities. Personal skills and qualities include punctuality, taking initiative, joyful and positive attitude, and commendable with finances. Skills billings, first aid, take messages Languages Fluent in both English and Spanish Experience Night Service Representative 08/2017 to 09/2017 Company Name City , State Responsible for member check in/customer service. Handled member service issues such as lost and found items, new membership cards, change of. address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information. to direct/transfer calls or take messages. Kept front desk area and lobby clean, clutter free, and organized. Did inventory on front desk supplies. including first aid kits, and reported to Operations Manager when supplies are low. Account Manager 03/2016 to 10/2016 Company Name City , State Obtained client information by answering telephone calls, interviewing clients, verifying information. Determined eligibility by comparing client information to requirements. Established policies by entering client information and confirming pricing. Informed clients by explaining procedures, answering questions, and providing information. Maintained communication equipment by reporting problems. Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures. Updated job knowledge by studying new product descriptions and participating in educational opportunities. Sales Counselor 01/2014 to 08/2017 Company Name City , State Generated leads by outside and in-club marketing. Called prospective leads to schedule guest workouts and appointments for tours. Performed tours to prospects and built value which resulted in memberships. Assisted in maintenance of facility and equipment. Cleansed and upheld appliances. Friendly and timely interaction with guests and team members, suggestive selling, and answering questions. Handled member service issues such as lost and found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information to direct/transfer calls or take messages. Education and Training Graduate 2014 Western High School City , State Tallahassee Community College City , State

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AM RECEIVING MANAGER Summary Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Skills Customer service Fluent in Spanish Equipment operations Stockroom organization Processing vendor returns Maintaining safety Sales floor operations understanding Operating equipment Logistics oversight Mentoring and training Planning production Team building Relationship building Store operations oversight Staff training and development Outstanding communication skills Retail inventory management Schedule management Safety standards Problem resolution First Aid/CPR Reliable and trustworthy Working collaboratively Experience Company Name | City , State Receiving Manager 08/2020 - Current Organized storage areas to maximize movement efficiency and minimize labor. Opened and checked deliveries to verify contents and resolve issues with vendors promptly. Prepared accurate shipping orders and bills of lading to direct and route materials. Received and staged incoming inventory for movement to storage or sales floor. Supervised warehouse team, including schedule management, training and task delegation. Kept stockroom free of hazards, working efficiently and properly organized. Investigated inventory discrepancies to maintain recordkeeping validity. Partnered with vendor representatives to rectify damages and shortages. Motivated and encouraged team members to communicate more openly and constructively with each other. Provided excellent service and attention to customers when face-to-face or through phone conversations. Company Name | City , State Closing Store Manager 04/2019 - 08/2020 Guided team to consistently achieve daily, weekly and monthly goals. Oversaw team of 25+ associates. Maintained consistent daily operations by establishing procedures and monitoring team performance. Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels. Identified sales opportunities by analyzing multiple reports to target our lacking departments Managed special projects through effective emergency resolution. Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response. Motivated employees to share ideas and feedback. Assessed team proficiencies, identifying and targeting areas for improvement. Formed and sustained strategic relationships with vendors. Empowered staff members to contribute to continuous improvement, quality and growth of company by using effective communication and fostering organic relationships. Monitored metrics to verify asset stability. Resolved customer problems by investigating issues, answering questions and building rapport. Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Company Name | City , State Assistant General Manager 04/2017 - 04/2018 Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share. Tracked monthly sales to generate reports for business development planning. Implemented CRM strategy to automate leads management. Created and finalized quotes to complete deals between company, vendors and customers. Developed and implemented new sales strategies to engage a bigger audience Boosted team morale and overall sales volume by creating employee incentive sales contests. Maintained professional network of potential clients and business opportunities. Generated sales by starting a healthy outreach to local businesses Company Name | City , State Operations Manager 09/2014 - 04/2017 Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Assessed, optimized and elevated operations to target current and expected demands. Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances. Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room. Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments. Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Improved morale and management communication by creating employee recognition and rewards practices. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Oversaw financial management activities, including budget management, accounting and payroll. Resolved issues, including challenges regarding circuits, websites and vendors. Trained, mentored and motivated employees to maximize team productivity. Education and Training Chief Sealth International High School | City , State High School Diploma 06/2014 Languages Fluent in Spanish and English

FITNESS

MECHANICAL DESIGN ENGINEER INTERN Summary Over 2 years of combined professional and educational experience in 3D Modelling and Product Design 1 year of hands-on experience in FEA, Stress Analysis, Numerical Modelling and Static / Dynamic Analysis Certified in Product Design / Analysis, Engineering Mechanics and OCTG Researched in the fields of CFD and Design of Heat Transfer Mechanisms Internship experience as Maintenance Engineer Well rounded Professional with a passion to innovate and improve performance / quality Highlights 3D Modelling, Product Design, Statistical Analysis, Design of Experiments Stress analysis, Structural analysis - Trusses, Frames, Finite element analysis (FEA), Heat Transfer, API, DNV, ASME, Machining, Manufacturing Software Skills Hands-on Experience: AutoCAD, AutoDesk Inventor, Pro Engineer, Creo, MicroStation, SolidWorks, Catia V5, Matlab, Ansys, Pipesim, Orcaflex, Comsol, Pipesim, Microsoft Office - Excel, Access, Outlook, PowerPoint, Visio, Microsoft Project Working Knowledge: OLGA, PTC Windchill Quality Solutions, PLM, Simulink, MathCAD, PLC Programming, LabVIEW, PeopleSoft, SAP, SQL, C, Python, LINUX Operating System: Windows XP, Windows 7, Windows 8, Mac OS, Chrome OS, Android, iOS, BIOS Accomplishments Enhancement of condensation in a Heat Exchanger prototype. Project Scope - Designed and Fabricated a Shell & Tube Heat Exchanger - ProEngineer Pipeline Simulation, Design and Optimization of field production using Flow Assurance strategies - Pipesim* FEED and Stress Analysis of Subsea pipeline system- WG Kenny Project * CFD Analysis of flow inside and over pipelines to improve offshore drilling mechanisms - Ansys Fluent Design, CFD Analysis and Optimization of a Computer Heat Sink to maximize Heat Transfer Rate - COMSOL * Design and Analysis of a Press Tool Prototype - ProEngineer and Ansys Mechanical Chassis and Exterior Designer of National Go Kart Championship 2013, India - Catia V5, Pro/E and Ansys Key Competencies AutoCAD, ProE and SolidWorks - 5 years ANSYS - 2 years Finite Element Analysis - 2 years Product Design and Analysis - 1 year. Experience September 2014 to August 2015 Company Name City , State Mechanical Design Engineer Intern Subsea Pipeline 'S lay' installation analysis using DNV OS F101 Drilling Riser Design for High current environment. Experience in Recoil, Hang off and Drift off analysis Steady State Multiphase Flow Simulation of pipelines using Pipesim considering Flow Assurance Strategies Designed 3D models of Subsea Systems using SolidWorks package Analyzed the mechanical systems including FEA for Structural and Fatigue Delivered a Drilling Riser design document in 3 days that usually takes 1-2 weeks Standardized MS Excel template to expedite the design calculation process in few hours that would take days Recommended efficient design to reduce cost while manufacturing Gained an overall knowledge pertaining to 3D Modelling, Product Design, OCTG, Project Management, Project Engineering, Stress Analysis, Wall thickness evaluation and Tension force calculations Gained experience in applying various industry codes for offshore oil and gas projects. Conversant with the Flow Assurance Strategies, pipeline analysis codes: API RP 2A, API RP 1111, DNV-OS-F101, ASME B31.8, DNV-RP-F110, DNV-RP-E305, DNV-RP-F101; riser analysis code: API-RP-2RD and drilling riser analysis code: API-RP-16Q. January 2014 to June 2014 Company Name Fitness Zone Attendant Certified in First Aid and Emergency evacuation. Enforced safety policies and assisted customers during workout sessions. Acknowledged for communication skills while interacting with people from different nationalities. Emerged as a strong professional balancing rigorous work schedules and academics. June 2011 to August 2011 Company Name Maintenance Engineer Intern Investigated operations and maintenance problems of Heat Exchangers and Refrigerators Monitored, Analyzed and Initiated actions for increasing efficiency of operation Studied P&ID's, Wiring Diagrams and Manuals and recommended economic maintenance solutions Developed prototype of a heat exchanger with an integrated hydrophobic coating that costed $10 per foot Succeeded in increasing the condensation rate by 27%, making it more environment friendly Proposed a model that was 21% compact and 22% ($18k) less expensive, that performs equally well in comparison with present heat exchangers Submitted a report with scope for improvement in innovative design and reduced cost. Education Dec 2014 CGPA Master of Science : Mechanical Engineering GPA: GPA: 3.274/4 Mechanical Engineering GPA: 3.274/4 8/10 May 2013 University of Houston Main Campus - Texas CGPA Bachelor of Engineering : Mechanical Engineering Mechanical Engineering Anna University India Skills 3D, Ansys, API, AutoCAD, C, Catia, communication skills, Design of Experiments, First Aid, LabVIEW, LINUX, Machining, Mac OS, MathCAD, Matlab, mechanical, Access, MS Excel, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Windows 7, Windows 8, Windows XP, MicroStation, oil, OS, Operating System, PeopleSoft, PLC Programming, PLM, policies, Pro Engineer, Product Design, Project Management, Python, Quality, safety, SAP, Simulation, SolidWorks, SQL, Statistical Analysis, Visio, Wiring Diagrams

FITNESS

PROGRAM MANAGER/BUSINESS ANALYST Summary Highly enthusiastic, self-motivated Program Manager/Business Analyst with experience in military and corporate working environments, dedicated to maximizing assets through process improvement methods and constant innovation. Core Qualifications Former member of the United States Air Force, served 8 years Excellent time management Teaching, inspiring and counseling Experience working special military computer programs Reliable and dependable Very personable and team player Outstanding Motivator Achievements Material Development Created continuity system for new program managers to create an continuous uninterrupted work environment Process Improvement Developed flawless deployment system that resulted in personnel and equipment deployment with zero discrepancies over a 5 yr period. Research:   Performed research and analysis for Air Force level Project Manager Training: Delivered training and implemented new system in tracking completion . Completed training on-time and under-budget. Professional Experience Program Manager/Business Analyst May 2010 to October 2014 Company Name - City , State Served as Program Manager/Program Analyst for all deployment related activities for an operation of over 300 employees. Responsible for managing the alignment of personnel to specific Unit Type Codes (UTC) and associated Air Expeditionary Force (AEF) rotations. Adviser for significant problem areas and provided guidance to resolve personnel, equipment and training problems. Compiled and extracted data from reports for inclusion in the monthly status report briefings. Assured a high level of expertise and standardization in the evaluation and qualification process of deployment systems through diligent training of deploying military and civilian members. Provided accurate information and reports to accomplish the administrative and analytical work in the maintenance of the automated official property book record and backup files. Project lead for employer on all Air Force level deployment inspections to execute assigned missions, exercises, contingencies and operations. Evaluated information from multiple agencies to develop an understanding of the business requests and needs and translated them into application and operational requirements. Researched, evaluated and prepared long-range and short-range business plans through collaboration multiple agencies to ensure personnel and equipment constant movement. Worked with personnel to obtain requirements through interviews, document analysis, business process descriptions, workflow analysis and use. Fitness Center Director November 2009 to May 2010 Company Name - City , State Managed multi-million dollar fitness facility, coordinated monthly fitness activities base populace of 45K. Supervised fitness employees, wrote appraisals and maintained training records for employees. As top supervisor was selected served as Project Lead for U.S. Armed Services Team during the Military International Olympics Served as a Contract Officer Representative (COR) for agency contracts and provided the necessary equipment, materials, furniture and services. Contract Officer Representative for equipment needs for six fitness centers; to include family fitness rooms, youth training programs and specialty fitness classes. Established fitness plans for all training, fitness classes, incentive programs, and special events. Assisted in oversight for all fitness contracts and ensured payments were made in accordance with the contract and Air Force guidance. Knowledgeable in exercise science including kinesiology, functional anatomy, exercise physiology, nutrition, program administration, and injury prevention. Training Manager, Staff Sergeant October 2004 to September 2008 Company Name - City , State Reviewed training circulars, master training schedules, inspections and test results to determine necessary unit and individual training. Assisted in designing, developing, evaluating, revising, and selecting training programs, training material (written training guides or pamphlets, graphic visual aids, training films, video cassettes, sound recordings, multi-media video training tapes, or curriculum materials, etc.), training methods (classroom lecture, hands on, e-learning, computer based, etc.), and training aids for the professional development and delivery of training in support. Used advanced technology programs to create, develop, and facilitate training functions (i.e., automated tracking system, tracking of student certification/re-certification status, maintaining information, and researching outside sources for training support material, etc.) and developed and implemented testing procedures for required certifications. Provided instructional support for the education and training programs, with emphasis on the development and implementation of the educational component of the Prevention and Management of failures. Planned, promoted, and developed educational programs and designs the program by analyzing the need for personnel, facilities, supplies, and materials. Developed new or revised training or materials for formal/informal courses. Evaluated and analyzed the effectiveness of all training programs. Education and Training Bachelor of Science : Management , Dec 2015 Park University - City , State BS in Management (Dec 2015), Secret security clearance, Customer Service Training Instructor, Deployment Manager Training, Defense Readiness Response System training course, Training manager course Supervisor safety training , Leadership school, Accountant/Resource Adviser training, Agile/Scrum Training and Computer Base Training, CPR certified Skills Administrative, Leadership, Analytical, S upervisory, Excellent Written and Verbal, Customer service, Excellent Computer Skills (Microsoft Word, Office, Power Point, Excel).

FITNESS

MANAGER Professional Summary Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Experience Company Name May 2013 to Current Manager City , State New member enrollment and new member services Drive overall sales to exceed the gym goals Perform merchandising tasks, such as stocking, re-merchandising, and displaying new merchandise. Coordinate the overall supervision and training of retail staff to ensure sales performance goals are met. Hire, train and develop club staff with goals for growth and success in their positions, and within the company. Performed all duties, ranging from front desk and babysitting to class instruction whenever necessary. In charge of all digital media functions, such as Facebook, Instagram, Twitter. Company Name November 2012 to May 2013 Manager City , State Overseeing the personal training department Selling and conducting introductory certified personal training sessions Ensuring trainers/team members are consistent in punctuality, dress code compliance, and customer service focus Responsible for the successful attainment of company targets, including revenue and client retention Company Name January 2012 to November 2012 Personal Trainer City , State Teaching clients proper exercise form using the most current techniques available Providing clients with the motivation needed to stay focused and feel great Creating programs designed to ensure clients adhere to fitness programs, attending the gym regularly, and maximizing their total gym experience for optimum results Company Name January 2011 to January 2012 Personal Trainer/Small Group Instructor City , State Delivering personal training sessions as well as teaching high quality group fitness classes and driving personal training business growth Elevating the member experience by actively engaging with members on the fitness floor to enhance their fitness journey Conducting fitness orientations to drive personal training revenue Overall accountability for ensuring fitness equipment is maintained and fitness floor meets or exceeds operational excellence standards Company Name January 2009 to January 2010 Quality Assurance Specialist City , State Senior Quality Assurance Specialist for Sterling InfoSystems, Inc. Supervised and corrected orders entered by Order Creation Specialists in order to maintain quality controls and to assist in employee performance and training Personally managed orders on accounts of high-profile clients Assure that rigid requirements for client needs and company policies were adhered to by Order Creation Specialists in both internal and external office locations Company Name January 2008 to January 2009 Verifications Specialist City , State Determine the appropriate documentation necessary for a variety of background checks, including those regulated by various government agencies, and confirm that they were forwarded to the proper parties Assess orders to be sure that all related materials were associated with the correct orders in the computerized file systems Provided additional support on orders by entering data received into the computer system, requesting additional information from related parties and correcting errors on departmental reports Company Name January 2006 to January 2007 Customer Service Associate City , State Provided service to patrons by assisting them with their shopping experience Handled a variety of different check-out transactions for customers in both a timely and accurate manner Responded to customer needs to ensure that situations were promptly resolved Accountable for cash register funds, including the preparation of deposits Assisted with the general store maintenance and stock levels when appropriate Education Hofstra 2012 Bachelor of Arts : Exercise Science City , State , USA Nassau Community College 2016 Psychology/Business City , State , USA Attending college to further myself in the fields of psychology, business and management in order to promote my expertise in the aspects of customer service and management overall. Certifications American Heart Association CPR/AED Certified American Council on Exercise Certified Personal Trainer American Council on Exercise Certified Lifestyle and Weight Management Coach American Council on Exercise Certified Health Coach International Fitness Professionals Association Certified Tai Chi-Chi Kung Instructor Boxing Fitness Institute Certified Boxing Fitness Trainer Boxing Fitness Institute Certified Advanced Boxing Fitness Trainer Professional Affiliations Volunteer - Class Instructor, Peninsula Counseling Center (2014 - present) Volunteer - Personal Trainer, Personal Training Institute (2011) Volunteer - Server, New York Military Academy (2006) Volunteer - Server, U.S. Military Academy/West Point (2006) Skills Excellent working knowledge of computer hardware and technology in general. Proficiency with Microsoft Windows and Office applications.

FITNESS

ONLINE COACHING, PERSONAL TRAINING Summary Professional fitness/wellness coach with strong consultative sales background and high level of expertise in online nutrition coaching, personal training, and behavior coaching. Dynamic speaker, presenter, and writer delivering impactful and motivational presentations. Extensive knowledge of nutrition, exercise, anatomy, and physiology. Skills Selling, coaching, motivating, presenting, writing, customer relations, fitness training, professional speaking (radio, seminars, TV), organizing, tech and social media savvy (Microsoft Office, WordPress, Facebook, Twitter, Instagram)  Experience Online Coaching, Personal Training 01/2011 to Current Company Name City Clients have access to a broad range of services from online to in-person personal training, nutrition programming, weight loss consultations and exercise analysis. FitByRaphael is a one-stop, total solution for fitness, weight-loss, and an overall healthy lifestyle.   Solution focused health coaching based on readiness for change assessment Establish trust and rapport with clients through collaborative coaching, proactive communication, use of empathy and consistency of follow-through High-level of  communication and unlimited support (email, phone, Skype) resulting in high levels of compliance and successful outcomes Successful results from motivational interviewing and cognitive behavioral strategies to shift mindset and improve self- efficacy Daily accountability using online food journaling Privately produced, fully instructional exercise video library Authored two successful eBooks: The Power of Healing Through Fitness and Nutrition, 8-Weeks to Lasting Weight Loss (Home and Gym edition) Chief Fitness Pro 07/2002 to 01/2011 Company Name City , State Online fitness expert and personal trainer for eDiets online member community Designed online personalized fitness programs to help members achieve their weight loss and physical transformation goals Achieved outstanding results by coaching 95% of testimonials used in National TV commercial campaigns, including multiple 100-pound weight loss testimonials  Developed, produced and led eDiets Best Body Boot Camp workout DVD with a unique, online 6-week coaching component Program growth of 40% from inception and weight loss of 8-17 pounds per member  Served as primary PR representative for all news releases and fitness related inquiries across multiple media outlets (TV, radio, print) Authored compelling weekly fitness articles, attracting 500,000 to 1 million hits Produced and directed 300 exercise videos for use on eDiets website​ ​​ ​​ PERSONAL TRAINING 07/2000 to Current Extensive one-to-one personal training experience in gyms, personal training studios and homes  Nutritional guidance and support Guide clients in safe exercise, taking into account individualized physical limitations   Administer fitness assessments with all clients including body composition testing, blood pressure, and treadmill tests   Design safe and effective  strength training, cardiovascular and flexibility programs based on client goals     Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct AWARDS eDiets Employee Of The Year  Recognized by The North American Precis Syndicate (NAPS) for extraordinary achievement in media relations World Natural Bodybuilding Federation (WNBF) -  Won professional status as drug-free bodybuilder Education and Training B.A : Communications Southern Connecticut State University Certified Personal Trainer - The American Council on Exercise (ACE) #T72735

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OPERATIONS MANAGER Executive Summary A highly accomplished, versatile and respected professional with over 12 years in Terminal Operations at the Port of Los Angeles. Terminal Operations is a time sensitive, high pressure, and diverse environment which you collaboratively work with customers, the union work force, and internal management along with federal, state and local agencies to navigate a myriad of contract rules, regulations, lease agreements and laws. As an Operations Manager, I have advanced knowledge in working with all facets of terminal operations; Customer Service, Rail, Vessel, Terminal planning and yard functions. Initiated cost reductions, stream-lined dock work functions and similar to an industrial designer reconfigured and maximized the use of terminal space to accommodate the growth in volume. Consistently achieves outstanding results in complex situations while building and maintaining strong, loyal relations with clients, colleagues and staff. Being a leader in this environment challenges you to think beyond the simple choice and reach for the impossible answers while maintaining the integrity of all the moving parts. Core Qualifications Extensive knowledge of all operating aspects of Vessel, Rails, Yard and Terminal Operations. Dynamic Leadership-Team Building and Staff Training Strategic planning Cross Departmental Communications Service Quality Improvement Customers Relations Budgeting Analysis, Forecasting and Cost Reductions Productivity Reporting Contract Compliance Professional Experience Operations Manager 01/2002 to Current Company Name City , State Managed Yard and Terminal Operations Center SuperIndendent of RailRoad Department, Vessel Operations and Customer Service Solicited operational feedback from Union and implemented those recommendations, improved by 23% Improvements in productivity thus reduced operating budget from $52M to $48M a year U.S. Customs and Coast Guard grade of 100% for scanning and inspection of cargo within 24 hrs of discharge Reduction in turn-times averages (industry metric measuring efficiency) from 30.15 minutes to 28.33 minutes Vessel Operations: Managed 6 to 10 union bosses and indirectly 70 clerks and longshoremen. Redesigned traffic patterns to improve safety and cargo movement Cross-trained staff on operational goals, payroll accuracy, policies and inter-departmental communication Creates a supportive team environment where all ideas valued Management Assistant 01/2000 to 01/2002 Company Name City , State Fleet Service Clerk 01/1998 to 01/2002 Company Name City , State Personal Fitness trainer 01/1997 to 01/2002 Company Name City , State Responsible for developing detailed exercise, dieting and nutritional plans to help clients reach their fitness goals. My goals were to develop and maintain my client list to interact with new and existing members to encourage and engage them to develop my business. Education M.B.A : Alternative Dispute 1 2008 Pepperdine University City , State Alternative Dispute The emphasis of my MBA is in alternative dispute resolution which focuses on leadership, business negotiations (collective bargaining, arbitration and mediation) and conflict resolution. B.A : Business Administration 1 1999 Whittier College City , State Business Administration Peter D. Veazey Accomplishments Hazardous Materials Training Awareness Weber Readiness, 2050 John S. Gibson San Pedro, CA, 2013 to 2016. The course discusses awareness to Hazardous Chemicals and when combined or in close proximity can create deadly results. Driving Change, DDI, Ports America So Cal regional Office, 2013. This course helps leaders implement change in the workplace so they can avoid the problems that plague 70% of failed change initiatives. Driving Change provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change. Leaders learn how to use three Change Accelerators to turn resistance into commitment and inspire team members to take ownership of change. Conflict Resolution, The Works Consulting, Ports America So Cal Regional Office, 2013. Communication Dynamics Emotional Intelligence, Houston Partners International, Ports America So Cal Regional Office, 2012 Communication for Leadership Success, DDI, Ports America So Cal Regional Office, 2013. This course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders learn how to meet the personal and practical needs of their team members and how to communicate to spark action in others to achieve business results. The goal is that leaders learn how to provide positive feedback that recognizes and motivates individuals and teams as well as developmental feedback that helps others get back on track. Performance Management, The Works Consulting, Ports America So Cal Regional Office, 2011 Reasonable Suspicion Training, Prince Consulting, Doubletree Hotel, San Pedro CA, 2009. Provides awareness to the physical effects of drugs and alcohol and how to witness the symptoms. Helps front line managers to reasonably suspect an employee of being under the influence. Volunteer Orange County Makos, Defensive Coordinator, Fullerton, CA The opportunity to coach opened up my eyes to the benefits of encouragement and leading thru adversity. The team was wrought with internal struggles because of the lack of trust in team ownership. As the Defensive Coordinator, I was challenged to convince the defensive players to trust the work ethic of the offensive players and to verbally encourage their play. In 2001, we had a head coach and ownership change and with 95% of the previous team returning, we reshaped expectations and built confidence thru competition. We finished the year as CFL Champions. AYSO, Coach, Long Beach, CA Coaching young children has helped me to simplify instructions, gauge motivation in each child and tailor my approach to build their confidence. These key points, I learned coaching young and older athletes crosses over to employees. People need consistent and helpful direction to improve their performance and ability to hone their craft. Athletes and employees look to their coach or boss for leadership and motivation to help them reach their full potential. Skills arbitration, automation, budgeting, budget, concise, conflict resolution, client, clients, Customer Service, delivery, forecasting, government, leadership, MBA, mediation, negotiations, payroll, pick, policies, reporting, safety, scanning, staffing, strategic planning

FITNESS

CASHIER Career Focus To obtain a position with a company that can utilize my skills and lead to a career. I am a hard working individual with great problem solving skills as well as a fast learner. I am looking for a personal training opportunity that can help me to reach my full potential. Core Qualifications Nutrition supplement familiarity CPR and First Aid certified Basketball coach (Former Division II Player) AED certification Fitness equipment expertise Personable and friendly Planning/coordinating Professional demeanor Organizational planning Detail oriented Weight training expertise Dedicated Education and Training Fitness Nutrition Certification , Personal Training Certification : Nutrition Science, Human Anatomy and Physiology Weight Loss Management 2013 National Academy Of Sports Medicine City , State Coursework in Health and Physical Education, Exercise Science and Kinesiology, Personal Trainer Certificate, Attended seminar on Weight Loss Management, Coursework in Nutrition Science, Human Anatomy and Physiology Bachelor of Science : Nutrition Science, Human Anatomy and Physiology Clark Atlanta University City , State Coursework in Nutrition Science, Human Anatomy and Physiology Member of Biological Science Club 3.12 GPA Accomplishments Recruited 63 new members for the fitness center in the first 2 months of employment. Interests Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Work Experience Cashier Current Company Name City , State Prevented store losses using awareness, attention to detail and integrity. Excelled in exceeding daily credit card application goals. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Fitness Sales Ambassador 04/2015 Company Name City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, in first two weeks of employment .Retained and ensured proper handling and care of 150 existing client accounts. Consistently met and exceeded department expectations for productivity and accuracy levels. Contributed to a 40% increase in sales for the personal training department. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Re-racked weights to maintain a neat, organized and clean club. Encouraged and motivated members to attend group fitness classes. Mediated club employee relations matters for all club fitness employees .Mediated club employee relations matters for all club fitness employees. Gym Coordinator/ Personal Trainer 05/2014 to 09/2014 Company Name City , State Contributed to a 22% increase in sales for the personal training department. Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Re-racked weights to maintain a neat, organized and clean club. Counseled clients on proper nutrition and exercise habits. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Promoted club programs, products and services to participants.Corrected dangerous movements and suggested alternate exercises. Sales and Marketing Intern 05/2013 to 08/2013 Company Name City , State Recognized as top sales generator, increasing sales level by 40% in 2013 summer alone. Consistently met and exceeded department expectations for productivity and accuracy levels. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Financial Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with. 100% accuracy rate. Assistant Personal Trainer 03/2008 to 09/2010 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Intern 06/2007 to 07/2007 Company Name City , State Duties included: making changes to the property contact database, updating rent schedules for small tenants occupying spaces less than 2,000 square feet, ran weekly tenant reports to verify late paying tenants, ran weekly reports to verify start and end dates for tenants and started training on running more detailed reports used by assistant property managers I currently train a number of fellow students from Spelman College and Clark Atlanta University 3 days per week. Work outs include cardiovascular exercises and weight lifting circuits. Sales Associate Current Company Name City , State Researched and identified nutritional components of foods, diets and menu choices. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Professional Affiliations NAACP, Pre Professional Honors Society, WISE Program, MBA RISE Program, FBLA Member, Poetry Club, HOSA Member, Sports Broadcasting Correspondent, Spanish Club Skills Cash handling Able to lift 100 pounds Professional and friendly Careful and active listener Additional Information Extra-Curricular Activities Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Additional Information Volunteer History: Sea Born Lee Elementary Prodigy Project Reading Program ( A nonprofit reading program geared toward innercity boys ages 59 years of age), Westlake High School Contributed to HOSA blood drive Assisted with 89 year old football team in South Fulton County (responsible for running passing drills, running work outs and warm up exercises), St. Jude Contributor Week long events at Clark Atlanta University where all proceeds were given to the St. Jude Hospital Breast Cancer Awareness Walk Participant

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GENERAL MANAGER Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. D riven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.   Highlights Microsoft Suite Experience General Manager May 2017 to Current Company Name － City , State Develop a comprehensive standard facility operations manual, including written policies and procedures for all facility services. Develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations.  Also report any current or future concerns to the client. Submit all paperwork and financial reporting, including payroll.  Maintain a monthly inventory of supplies, equipment, and or products. Write articles or press releases for the facility. Recruit the key personnel for Spa, Food and Beverage, Fitness, Sales, Maintenance, Aquatics, and Operations, where applicable.  Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. Conduct on-going training/educational programs for department. Holds team meetings on a regular schedule. Assess all employees' progress continually; coach employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participate in annual performance evaluations, and, when necessary, assists in the termination process. Direct and oversee all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability. Attend all management functions and meetings associated with client. Develop annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives. Recommend and develop marketing strategies to include planning/coordinating promotions, facility activities and effective advertising. Develop and implement systematic membership programs that target new members, general memberships, and infrequent users. Regional General Manager and National Sales Manager Jan 2017 to Apr 2017 Company Name － City , State Direct and coordinate the daily operations over two clubs.  Primarily responsible for driving sales, service,and operational and financial performance of the clubs.   Serve as the leader in driving sales culture, processes, and performance throughout the company. Train and develop a sales team to consistently achieve and exceed budgeted membership sales goals. Drive financial results through strategic planning, optimizing associate performance, managing expenses, increasing revenue, streamlining processes, and establishing standards to increase operational excellence and improved member satisfaction. Review and analyze relevant data to make sound business decisions. Ensure operations are executed according to company values and objectives. Work with VP of Operations and Central Services to prepare annual budgets, regular variance statements, and annual audits.   General Manager May 2014 to Dec 2016 Company Name － City , State Performed the roles of General, Sales, and Operations Managers. Managed 70 total health club employees, including a sales team of four and an operations team of 15. Hired, trained, and coached the sales team, including creating and implementing sales team training and development programs. Lead sales calls with team members to establish sales and customer retention goals. Built relationships with new and existing members.  Resolved club member concerns. Managed maintenance staff, including creating staff schedules. Ordered supplies for maintenance staff and member amenities. Reduced annual spending on payroll and supplies. Created a culture of accountability and trust. Fitness Service Director Jan 2014 to May 2014 Company Name － City , State Price presented new members regarding personal training packages. Paired new clients with personal trainers. Consistently exceeded monthly goals. Insurance Agent Jun 2013 to Dec 2013 Company Name － City , State Provided service to clients' changing insurance needs by selling health, dental, accident, travel, and limited indemnity insurance. Discussed insurance plans with 75 new and existing clients weekly. Developed a base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. Exceeded sales goals each month, frequently closing out the month as top salesman. Sales Director Sep 2009 to Oct 2012 Company Name － City , State Responsible for setting and meeting quotas per to the Sales Manager Salary, Commission, and Quota Agreement. Compile, publish, and maintain sales records, including incoming and outgoing calls, number of tours, referrals, referral attempts, commissions, payroll, closing percentages, and bonus records. Ensure sales department meets monthly sales goals. Train, coach, and manage membership staff, including following proper Fitness Formula procedures for hiring, disciplining, and firing. Hold weekly one-on-one meetings with each member of the sales team in order to offer guidance and track progress, as well as chair weekly sales team meetings. Set and carry out standards of communication between sales staff and other club areas. Build and maintain strong trusting relationships with new and existing members in efforts to generate additional leads. Serve as an integral member of idea-generating sessions with the goal of developing innovative strategies to reach potential new members. Awarded Top Sales Director in 2009, 2010, and 2011. Sales Associate Apr 2006 to Aug 2009 Company Name － City , State Responsible for reaching monthly sales goals set forth by the Sales Director. Duties included: touring and pricing potential new members, as well as performing weekly follow-up phone calls and emails. Required strong organizational skills as I was often managing hundreds of leads at any given time. Awarded Top sales Manager in 2006, 2007, and 2008. Customer Service Manager Mar 2005 to Mar 2006 Company Name － City , State Responsible for managing the Customer Service and Operations Staff. Duties included: hiring, training, and terminating employees, as well as carrying out disciplinary action. Responsible for member support and satisfaction, as well as member retention. Duties included: organizing and executing member activities, in addition to handling member complaints. General Manager Jul 1998 to Dec 2004 Company Name － City , State Maintained the Power Shack Fitness Facilities. Managed Department Managers. Created annual budgets and ensured the company's financial success. In the company's 20-year history, Power Shack Fitness achieved its best years financially in 2002, 2003, and 2004. ​ Education Bachelor of Science , Sports and Leisure Studies The Ohio State University Skills Outstanding Leadership Problem Solving Motivation Dependable Interpersonal Skills Communication

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PRODUCT SPECIALIST Professional Summary Seeking a full-time opportunity that relates to Business Administration Core Qualifications Critical thinking Eye for detail Effective multi-tasker Verbal communication Territory growth Business development Strategic planning Time management ability Experience 10/2015 to Current Product Specialist Company Name － City , State Checked in vendors Changed and verified prices Created and tested promotions Emphasized fast, friendly customer service Offered product recommendations when appropriate 10/2014 to 10/2015 Sales Representative Company Name － City , State Cold-called prospective customers to build relationship Maintained productive relationships with existing customers through exceptional follow-up after sales Delivered products to customers in timely manner Established new customer accounts Evaluated competitors and performed market research Achieved monthly sales goals 05/2014 to 05/2016 Fitness Coach Company Name － City , State Suggested exercise modifications to individual students to avoid strain and injury Encouraged members to continue attending group fitness classes Corrected dangerous movements and suggested alternate exercises Talked one-on-one with members about their fitness needs and eating habits 11/2009 to 10/2014 Assistant Manager Company Name － City , State Executed cash transactions quickly and accurately Greeted all customers Oversaw overnight store operations, including staff assignments and production lists Delegated tasks to team members to optimize productivity Supervised 5-7 employees per shift Ordered and shelved weekly sale items for customers Developed positive vendor relationships Verified inventory counts Bookkeeping back-up Education November 2015 Business Administration AIB College of Business － City , State Business Administration May 2014 Business Administration Des Moines Area Community College － City , State Business Administration Personal Information Place of Birth: Pella, Iowa Date of Birth: March 16th, 1993 Present Resident in Knoxville, Iowa Sex: Female Status: Married Hobbies: Travel, Hiking, Biking, Reading, Writing Skills Microsoft Office (Word, Excel, Outlook, and PowerPoint), great organizational skills, self-starter, excellent problem solver Additional Information Volunteer Work (March 2015 to Current) Marion County Humane Society, Knoxville, Iowa walked dogs worked on obedience training

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FLOATER/TEACHER Summary To obtain a position teaching children. Core Qualifications Classroom management Cooperative with parents Motivates students Interactive teaching style Innovative lesson planning Creates a positive atmosphere ​Flexible Positive attitude Effective listening Communicates with others  Utilizes patience  Achievements Health Curriculum and Lesson Planning: Created and taught the first Health Curriculum at the Jewish Academy of Arts and Sciences. This curriculum included; nutrition, MyPlate, portion sizes, physical fitness, etc. This New Health class was for grades 3-5.  Professional Experience 03/2015 to Current Floater/Teacher Company Name － City , State Work with/teach children from ages 6 weeks to Pre-K.   Enforce rules for behavior and procedures for maintaining order among classes. Show love and compassion to the children on a daily basis. Teach the children God's love through my interactions with them and by giving positive praise and affection.  Work with/Assist the classroom teachers by following their schedules and lesson plans.  01/2015 to 05/2015 Physical Education and Health Teacher Company Name － City , State As the Physical Education teacher, I taught 60 minute Physical Education classes to kindergarten, first, third, fourth, and fifth grade students. Along with Physical Education, my classes also included anatomy (muscle and bone) and nutrition. Safety in the gym/field/classroom was emphasized on a daily basis.  lesson plans were developed in accordance to the unit plan for the semester. Critical thinking questions and/or scenarios were created and implemented for the students to use on a daily basis. Assessments were done on a bi-monthly basis through various methods such as; paper and pencil assessment, peer assessment, and teacher evaluations. As the Health Education teacher I would teach 60 minute classes to third, fourth, and fifth grade students.  ​I created an outline/proposal for the Health class and was granted the opportunity to begin this first ever Health class/curriculum. I assessed the students through group projects and daily "pop quiz's" at the beginning of each new lesson.  08/2008 to 12/2013 Children's Fitness Instructor/Manager Company Name － City , State As a Children's Fitness Instructor I taught physical education and nutrition classes to children ages 18 months to 5 years old.  I made my classes fun and engaging in an environment that was positive and nurturing.  Safety was a top priority in my classes. I used positive reinforcement and redirection in order to avoid any behavior or discipline issues.  I was promoted to Manager for Stretch-n-Grow in August of 2013 During my time as Manager I would hire any new coaches we needed and kept them organized and prepared to teach their classes.  I made the weekly schedules and checked in with directors of schools in order to find out how my coaches were performing and if there were any issues that needed to be worked out or any special praises that needed to be given for going above and beyond.  I was organized and professional during my time as manager which helped keep my coaches organized and professional and schools happy with our program.  I kept communication open on a daily basis with my coaches through emails, phone calls, texts, meetings, and making myself easily approachable.  Education 2008 Bachelor of Science : Education - Majoring in Physical Education University of New Mexico － City , State 2005 New Mexico State University － City , State Volunteer Activities Jazzercise Balloon Park - On a volunteer basis, I will supervise children in the childcare room as their parents participate in a 60-minute jazzercise class in the room next door. My duties include; playing with the children, entertaining them, and ensuring all the kids safety as they are in my care. I make sure the childcare room is safe and clean before they arrive and also clean up the room once the parents have picked up their children. I also make sure all children are signed in/out by their parents. Skills I am a very organized person with a professional and positive attitude. I am great at keeping an open dialogue and making myself easily approachable. I enjoy working with others and troubleshooting to find solutions to any problems that may arise. I am a big communicator and a great “team player”! I am passionate about teaching children and I enjoy being a positive role model and influence in their lives.

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ACCOUNT EXECUTIVE Summary Exceptional Sales Professional who consistently achieves annual sales objectives and increases the overall customer base. Effectively grows brand awareness through increased market penetration and new market development. Highlights National account management Fortune 500 company management Accomplished in relationship selling Friendly and cheerful Team building expert Proven sales track record Winner's Circle Award Sales management Accomplishments Spearheaded a remarkable “worst-to-first” transformation.Grew new product sales 100% in [number] days.Successfully expanded account base from [number] to more than [number] accounts. Experience Account Executive Aug 2011 Company Name － City , State A wholly owned subsidiary of Bloomberg, is a leading source of online legal, human resources, law, regulatory, and business information for professionals. Coverage spans the full range of legal practice areas, including tax & accounting, labor & employment, intellectual property, banking & securities, employee benefits, health care & pharmaceutical, privacy & data security, human resources, and environment, health & safety. Executed [number] daily cold calls to top level executives to increase client base. Exceeded targeted sales goals by [number]%. Emphasized product features based on analysis of customers' needs. Taught potential clients about products through seminars and other special events. Responsible for selling online, web-based technology tools to Director & VP level professionals - Human Resources, Benefits, Law, Accounting and Tax professionals Exceed yearly quota, finishing 2012 in the top 20 earning the Silver Award Deliver solution-based sales presentations to prospective and existing Bloomberg BNA customers Develop new clients and referral sources through prospecting which includes online resources referrals, cold calling, demand generation, or other local marketing programs Perform post-sales calls to ensure customer awareness, satisfaction, and the proper use of Bloomberg BNA products and services Sold to multiple industries - Industrial, Government, Healthcare, Law, and Medical. Business Development Associate Oct 2010 to May 2011 Company Name － City , State Contract Sales Division of Staples, Inc. and focus on serving mid-sized businesses to large companies. Staples is the world's largest office products company. Laid off due to corporate restructuring (entire team laid off) Exceed monthly sales quota consistently on a monthly basis by 150%. Prospect small to large employers within the St Louis market, selling an array of business solutions using a consultative sales approach; Responsible for developing a new customer base through cold calling and community networking; Work with a defined sales quota focusing on initiating relationships within multi-level decision makers through phone, marketing campaigns, in-person meetings and presentations. Sales & Operations Manager Jan 2007 to Jan 2010 Company Name － City , State relocated back to St Louis, MO for wife's employment Operated health club facilities through the United States which were transitioned or sold to different organizations through the course of the years. Increased profits by developing, initiating, and managing corporate fitness program - sold large corporate accounts such as Sallie Mae, Roche Pharmaceutical, St Vincent Health Center and Indiana University; Manage all aspects of the four health clubs, including sales, fitness and operations. Responsible for millions in revenue across various business lines. Defined strategy and business plan for Indianapolis, Kansas City, Lexington, KY and Chicago areas. Transformed district performance within the first 3 months. Increased sales and revenue by 50% month over month, above prior years. Responsible for hiring, training and development of all facility staff. Sales Manager & Assistant Sales Manager May 2002 to Dec 2006 City , State Successfully opened the new multi-million dollar facility that was at 20% of projected revenue, increasing revenue to 125% of corporate expectations within 2 months. Accountable for $1.5 Million in annual revenue. Responsible for 20 plus employees: hiring, training and developing new sales counselors to succeed. Maintain a work environment conducive to professionalism and financial success. Key Achievements include: District Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months. Regional Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months. National Awards: 1 Assistant Sales Manager in Personal Sales Gross for SIX Months; 1 Sales Counselor in Personal Sales Gross for ONE Month; Contest Winnings: National Winner of Company Recognition Program consecutively Delivering 100% of the goal set forth by the corporate office in Total Gross, New Membership Sales, Monthly Dues, and Personal Training programs. Provided leadership for staff and instituted career goals and incentives that elevated performance while building moral and a team-oriented environment. Assisted the District Manager in marketing the facility through community outreach programs. Determined the sales strategies used to introduce innovative wellness programs and services to top local corporations. Education Masters of Science (MS) , Business Administration & Criminal Justice 1 2005 Lindenwood University － City , State Business & Criminal Justice Adminstration Bachelors of Science (BS) , Criminal Justice 1 2002 Criminal Justice Accomplishments and Other Achievements JUCO Top 40 All American - basketball Worked 40+ hours per week, while attending graduate school full-time Skills

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BRANCH LOGISTICS MANAGER Executive Summary Reliable, resourceful, dependable, flexible, goal-oriented individual. Team leader and player who works well with peers and all levels of management. Possesses excellent people organizational and communication skills. Adapts easily and quickly to changes in the work environment. Core Qualifications Bilingual Customer Relations Communication Skills Staff development Sales PC Competent Hard-worker Team Leadership Professional Experience 04/2016 to 07/2016 Branch Logistics Manager Company Name － City , State Managed team of 7 professionals. Ensure timely and accurate delivery of products. Compliance control with all applicable regulatory requirements including, but not limited to, providing documents for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers), daily vehicle inspections and reports, and maintenance regulations. Scheduled delivery drivers on a daily and on-call basis. Completed daily route preparation. Allocated additional routes as patient and referral requests are received. Occasionally performed warehouse employee's responsibilities if there is a temporary shortage of warehouse employees. Performed special projects such as researching methods to improve productivity and cut costs in the branch distribution function. Troubleshot problems regarding the shortages of delivery employees staff, routes, and the loading of equipment. Monitored and/or maintained close contact with delivery employees throughout day to ensure routes were completed in a timely and accurate manner. Certified delivery trucks were properly and efficiently loaded. Delegated Logistics employees with special orders and equipment. Assisted Logistics employees with the loading of trucks when necessary. Maintained daily vehicle maintenance logs and documentation of incident reports. Maintained proper levels of stock in warehouse to ensure maximum profitability. Responds to telephone calls from patients, referral sources, vendors and delivery employees regarding equipment orders, patient problems and delivery employee incidents. Managed multiple branch locations as needed. Performed other duties as required. Supervised a team of primarily nonexempt employees. Responsible for hiring, coaching, and performance management of subordinate staff. Ensures that all direct reports and their subordinates are maintaining acceptable performance levels. Conducted staff meetings regularly to review new business requirements. 02/2012 to 02/2015 General Manager Company Name － City , State Managed club to meet or exceed monthly sales quotas of 60% or higher sales average. Hired, developed, and promoted new employees. Headed daily staff sales training and developing. Boosted motivation and energy levels within team. Managed and maintain a positive work environment. Recruit and establish 1 - 2 Corporate membership for small to large corporations per week. Recruiting potential members utilizing outdoor marketing - tents and corporate onsites Delegate and monitor daily tasks to staff members Developed a club success report meeting or exceeding a 60% daily sales quotas average. Communicated with member / non ­ member telephone inquires Assisted Operations Manager in resolving member complaints 02/2011 to 02/2012 Sales Manager/Assistant Manager Company Name － City , State Managed sales consultants to assure weekly and monthly quotas were exceeded. Attended walk ins and appointments who inquired on memberships. Acquired and established memberships for new members. Established Corporate memberships for large corporations. Assisted General Manager in all membership corrective measures as needed. Delegated daily tasks to staff members. Assisted General Manager resolving member complaints. Assisted with weekly and monthly staff meetings. 01/2008 to 01/2012 Personal Trainer/Aerobics Instructor Company Name － City , State 01/2003 to 01/2008 SUSPENSE SPECIALIST Company Name － City , State Researched and resolved, simple to complex suspense items rejected to the Suspense Database. Performed maintenance, completed deposit adjustments, inputted required journalization and other V - system transactions, as appropriate. Determined the required actions to prevent subsequent/future suspense items and initiate those actions. Documented all errors on a Quality Feedback database. Identified, analyzed and communicated processing trends and provided feedback to internal and external customers such as financial advisors, external clients such as clients and group clients. Documented required corrective actions for individual/group premium reversals. Researched and responded to inquiries from internal/external clients in AWD. Monitored aged outstanding General Ledger items to ensure aging did not pass the 30 day window. Worked with team members to clear outstanding items in the general ledger, as needed. Determined type of non-client secured application required and requested set-ups by New Account Unit ( starter, skeleton, clone, default accounts). Developed and maintained an extensive and detailed knowledge/understanding of all default indicator codes tied to suspense items. Developed and maintained an extensive and detailed understanding of the billing related impacts for all processing methods to suspense. Actively apply this knowledge to clearing of suspense items, as appropriate. Researched and initiated communications with AIG Financial Advisors through New Business Center to obtain required information regarding participant application issues. Identified and initiated updates to client information related to social security and/or name changes. Researched and processed check disbursements requested to multiple payee types through the SAP Check Disbursement System. Produced and generated daily, weekly, monthly, team management reporting information, as needed. 01/2000 to 01/2003 CONTRIBUTION SPECIALIST Company Name － City , State Processed contributions that were received through e-Remit website. Reviewed bill history to determine correct bills to be pulled to process contributions with correct bill. Uploaded media (reel tapes, cartridges, and diskettes) into TSO. Opened format 13 files in Excel and made necessary changes to the file if needed. Once the file was uploaded - viewed files through V - system to make all necessary changes to files. Changes included - added a participant to the file that may have not been added, adjusted columns and added characters that were missing on the file. Transmitted files through V - system Received and matched bills to the deposits so that files could process. Recreated bills that were needed, but were not available for processing payroll dates. Created input forms and entered all information for group contributions on the Tape Batch tracking database. Resolved Out of Balance of transmitted files. Increased and decreased deposits that were short of over the deposit to balance. Added, deleted, and changed participants on files that have been transmitted. Education 1996 High School Diploma G.C. Scarborough High School － City , State , US Computer Animation Art Institute of Houston － City , State , US Studied 2D and 3D Animation ( 3D Max ) Some Graphics Design Adobe Photo Shop Adobe Illustrator Languages Bilingual Spanish/English Skills Interpersonal Skills Organizational Skills Communication Skills Team Building Staff Development Excel Microsoft Word Bilingual

FITNESS

ADMINISTRATIVE OFFICE ASSISTANT Experience 01/2015 to Current Administrative Office Assistant Company Name － City , State Provide customer service, Schedule appointments, and additional duties as needed. 01/2015 to 01/2016 Cheer Coach Company Name － City , State Foster a culture of sportsmanship, teamwork, and responsibility. 07/2009 to Current Adjunct Faculty Company Name － City , State Lecture and communicate effectively with students from diverse backgrounds. Initiate thought-provoking discussions to help students build their critical thinking skills and translate their academic interests into the real world. Maintain an undergraduate teaching load of 3-5 courses each semester to include Medical Terminology, Women's Health, Stress Management, Human Sexuality, Nutrition Concepts, Personal Fitness/Wellness, Student Development. 01/2008 to Current Substitute Teacher Company Name － City , State Adapt to variety of lesson plans to cover subject areas in grades K-12. 07/2005 to 08/2008 Fitness/Wellness Coordinator Company Name － City , State Interview, hire, train, schedule, and evaluate group fitness instructors. Maintain and manage fitness rooms and equipment. Sign off payroll. Navigate and use Class Track to provide access to specialty fitness classes. Organize and maintain employee records and CPR/First Aid certifications. Conduct monthly staff trainings and meetings. Execute On-campus incentive program (FITRaider&RaiderXcape). Coordinate and assist with special events (i.e., Fitness Xtravaganza, Tech Well, etc). Rename and brand fitness program (RaiderX and X2). Develop and manage Better U (yoga and pilates) personal training program. Collaborate with other departments on campus for various wellness activities (Amazing Spring Break Race, Alcohol Awareness Week, etc). Advise student supervisor for group fitness and special events. Lead Teen Raider Fitness Xperience. 01/2001 to 01/2002 Intern Company Name － City , State Assist with development of group fitness department upon opening of facility. Order fitness equipment. Interview, hire, and train fitness instructors. Coordinate monthly fitness class schedule. Organize the BodyPump program launch. 01/2000 to 01/2005 Group Fitness Instructor Company Name － City , State Instruct weekly fitness classes to a variety of ages and levels. 01/1999 to 01/2005 Group Fitness Instructor & Personal Trainer Company Name － City , State Educate patrons on benefits of healthy living by preparing informational bulletin boards. Organize and participate in special events (Partner Yoga, Survivor Challenge, Fitness Challenge, Tech's Largest Boxing/Aerobics/Water Aerobics, Resident Hall Events, Fitness Around the World). Instruct students and faculty in a variety of fitness classes to include: Yoga, Pilates, Step, Cardioboxing, Group Weight Training, Abs, Hi/Lo, Pre/Post-natal, Sculpting, Circuit Training, Cycling, Yogilates, Water Fitness, Ten Weeks to Health, YogaFusion, Nutrition Mondays, Partner Yoga/Couple's Massage, Making Yoga WORK in your Day. Serve on evaluation committee. Assist with the coordination of Fitness Expo (including teaching workshops at Expo). Design exercise programs specific to individual needs. Perform fitness assessments: heart rate, blood pressure, flexibility and muscular strength, cycle ergometer, body composition, circumference measurements. Counsel individuals on proper biomechanics and fitness techniques. Motivate and cultivate healthy lifestyle choices in health and nutrition awareness. 01/1999 to 01/2005 Lead Supervisor/Facility Supervisor Company Name － City , State Provide facility tours and assist Facility Manager with staff training. Navigate programs for facility usage and employee records. Education M.S : Ed, Health Promotion & Physical Education Virginia Polytechnic Institute and State University (Virginia Tech) － City , State Ed, Health Promotion & Physical Education B.S : Human Nutrition, Foods, & Exercise Exercise & Health Promotion Human Nutrition, Foods, & Exercise Exercise & Health Promotion B.A : Interdisciplinary Studies Political Science & Psychology Interdisciplinary Studies Political Science & Psychology Affiliations Fitness and Wellness Professional adept at developing comprehensive fitness and wellness programs and initiatives. Background in undergraduate health courses QUALIFICATIONS *Implementation and Evaluation of fitness programs *Interactive staff training and development *Interdisciplinary Teaching and Learning *Budget and Financial Management *Public Relations *Event Planning and Coordination *Fundraising and Sponsorship Interests President, GW Carver Intermediate Sunday School Teacher Grade 1-2, South Norfolk Baptist Church Volunteer Coach, Chesapeake Parks and Recreation Event Coordinator, American Legion NC Post 531 President, Women's Auxiliary NC Post 531 Skills academic, Schedule appointments, benefits, blood pressure, CPR, critical thinking, customer service, staff training, special events, First Aid, lesson plans, Medical Terminology, meetings, access, payroll, Stress Management, supervisor, teaching, teamwork, workshops, composition Additional Information LEADERSHIP PTA President, GW Carver Intermediate Sunday School Teacher Grade 1-2, South Norfolk Baptist Church Volunteer Coach, Chesapeake Parks and Recreation Event Coordinator, American Legion NC Post 531 President, Women's Auxiliary NC Post 531

FITNESS

GENERAL MANAGER/FITNESS DIRECTOR Executive Profile Highly motivated, team oriented professional wants to contribute to your organization utilizing recognized achievements in management, with an emphasis on, employee/customer relations, program implementations, training, and employee development. I have been recognized for my exceptional leadership skills, ability to communicate well, and excellent work ethic. Professional Experience General Manager/Fitness Director December 2013 to Current Company Name － City , State Manages and supervise approximately 30 Fitness Club employees. Implements and creates fitness/wellness programs to encourage, reward and offer incentives to members who maintain a regular exercise program. Performs assessments and offers recommendations for a healthier lifestyle. Encourages members to maintain a regular exercise program. Assist, instruct and motivate members by provided knowledge, training principles, and basic information relating to fitness. Develops and promotes active member programs, including corporate wellness and activities to increase the members' feelings to self-worth and accomplishment. Enhances, mentors and develops conducive personal training and group fitness programs. Coordinates fitness center repairs and maintenance. Assist in the lease/purchase agreement of new equipment for the facility. Writes, researches, and analyzes information and data to support position with executive management; prepares policies and procedures for management review; obtains approval; plans and directs from inception to event completion; create and monitors budget; assigns tasks; schedules, markets, and advertises events. Provides mid-level supervisory controls and implements planning, development, evaluation, and promotion of comprehensive fitness center programs and services; researches and develops new programs, classes, operating policies and procedures, and revenue/marketing sources for a variety of fitness, health, leisure, recreational, cultural and sports programs. Works closely with sales and marketing team to generate sales initiatives through social media and grass roots marketing. Monitors daily sales activities and meets with management team regularly to provide updates on sales and promotions. Performs various other duties and assignments as necessary or required. Assistant Manager Educator lululemon athletica October 2012 to December 2014 Company Name － City , State Present on the retail floor, as Floor Manager and Educator, for 75% of working hours. Educated guests on our product, community and culture Community and events liaison coordinating events through Metro Atlanta. Oversee the execution of certain deliverables on the manager checklist to include inventory, product and/or community education. Created daily strategies to meet daily, weekly, monthly and quarterly revenue goals; presented forecast numbers to meet hourly and headcount goals Represented the store at all required meetings and conferences. Hands-on roll in the development and a coach to Educators & Key Leaders. Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Performed and completed other additional projects, duties, and assignments.as required and/or by request, under the direction of the Store Manager Advocate for lululemon athletica's values. General Manager June 2007 to October 2012 Company Name － City , State Supervised 13 personnel of in all aspects relating to club operation: Coordinated schedules and keeps accurate records of attendance and absences. Provided guidance, training and motivation to staff. Conducted regular staff meetings. Monitored and evaluated work performance of all personnel. Created and maintained positive work environment within the facility. Managed budget with revenue of $950K and expenses not exceeding $620K exceeding budgeted goals. Prepared and provided accurate financial information to the corporate office and university in a timely manner. Solicits prospective corporate and individual members to add to the current membership base of over 1500. Provided information to prospective members regarding club facilities, programs, membership procedures and pricing policies. Conducted regular, creative sales activities. Encouraged members to maintain a regular exercise program. Assists, instructs and motivates members. Provided knowledge, training principles, and basic information relating to fitness. Developed and promoted active member programs and activities to increase the members' feelings to self-worth and accomplishment. Approved all health club related bills received: forwarded approved documents to corporate in a timely manner. Provided accurate personnel and payroll information to corporate in a timely manner, including payroll data for independent contractors (aerobic instructors, personal trainers, massage therapists). Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Maintained cleanliness, operation and safety of club facilities and equipment. Ensured that all duties assigned to assistant manger, wellness coordinator and fitness associates were performed in accordance with corporate CSU standards. Performed various other duties and assignments as necessary or required. Fitness Coordinator March 2006 to June 2007 Company Name － City , State Responsible for coordinating group exercise programs for approximately 600 employees, creating monthly schedules, recruiting new instructors, organizing specialty classes, conducting evaluations and creating annual surveys. Supervises 3 Fitness Specialists and oversees the entire fitness area in compliance with ACSM guidelines, completes appointment book for scheduling, delegates responsibilities, monitors floor coverage and facilitates quarterly in house trainings. Responsible for creating company wide monthly newsletter and weekly fit tip, oversees content on company wide website, generates incentive programs and fitness challenges. Speak and facilitate health, fitness and wellness presentations to onsite and offsite employees and contractors. Assists in the delivery of health promotion programs (seminars, health fairs, wellness tables, promotional tables, screening, etc.) Accountable for the internship program, contacting schools, interviewing potential candidates, creating assignments and evaluating interns. Conducts group exercise classes, fitness assessments using ACSM guidelines, program sessions, equipment and new member orientations. Submits bi-weekly payroll for 6 group exercise instructors and monthly group exercise totals and averages for 15 classes. Assists with daily administrative duties, clean and check equipment for any issues and/or problems. Owner/Instructor March 2004 to May 2005 Company Name － City , State Owned and operated aerobic studio which offered 8 to 10 fitness classes daily. Conducted the scheduled classes and managed a staff of 5 certified instructors. Responsible for the general maintenance and repairs of the business and equipment. Fully responsible for all physical and financial aspects of the studio. Attended community, city council and business owners meetings on a monthly basis. Responsible for the entire studio's advertising and marketing. Managed an annual budget of $45K. Wellness Director & Aerobic Coordinator July 2001 to February 2004 Company Name － City , State Managed and supervised the Wellness Department which consisted of approximately 30 employees. Managed 30 group fitness classes and over 25 fitness assessment appointments. Implemented and evaluated new classes, adult and youth programs, enforced rules and regulations. Prepared annual departmental budget of $230K, to include expenses, fundraising and gift giving. Responsible for employees monthly payroll, pay raises, annual reviews, disciplining, training and development. Coordinated fitness center repairs and maintenance. Assisted in the lease/purchase agreement of new equipment for the facility. Participated in monthly staff and cabinet meetings. Actively motivated staff through positive team building activities and attitude. Lead and developed a member response team through adhering to member suggestions and member appreciation events. Receive Character Development Award - 2002. Corporate Fitness Manager/Director February 1999 to February 2007 Company Name － City , State Responsible for implementing and coordinating group exercise programs, personal training sessions, and wellness related activities for over 25 major corporations and universities. Supervises over 325 group fitness classes a week, 120 Exercise Leaders and 4 Area Directors. Manages an annual operating payroll budget of over $300K, prepare and collect monthly receivables. Prepares audit material for annual workers compensation and liability insurance estimates. Responsible for the company recruiting, advertising, and marketing. Club Manager/Fitness Coordinator September 1997 to February 1999 Company Name － City , State Established and maintained member relations from sales to member services. Coordinated and taught approximately 6 aerobic classes, implemented training programs for both instructors and members. Responsible for club appearance and maintenance. Processed daily sales log calculations and bi-weekly payrolls. Education BS : Holistic Nutrition , 2010 Clayton College of Natural Health Holistic Nutrition Accounting & Management Human Resources , 1992 California State University Accounting & Management Human Resources Skills Microsoft Windows, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, SKILLS Internet Explorer and social media

FITNESS

YOGA INSTRUCTOR Professional Profile Enthusiastic and motivated individual with experience in development and integration of wellness programs for adults. Topics of expertise include exercise prescription and instruction, stress reduction, and nutrition education. Desires a role to develop, implement, and facilitate health and wellness programs in a worksite environment. Relevant Experience Fitness and Exercise Professional: Registered Yoga Teacher focused on adults looking to improve health. Group Fitness Instructor since1999 with focus on improved movement. Personal Trainer for 2 years, with emphasis on functional movements for lifestyle and weight loss. Program development and delivery for corporate wellness fitness classes. Nutrition Educator: Designed and implemented nutrition education seminars for adults. Led grocery store tours for education on healthy shopping choices. Taught basic nutrient fundamentals, including how to read a food label. Developed 8 week challenge with focus on weight loss and wellness. College Nutrition Adjunct Teacher for 2 years. Wellness Coach:  Co-Coordinator for community 8 week weight loss program conducted 3-4 times per year  Coached individuals as they create healthy behavior changes. Provided guidance for clients in the development of and following through with health and wellness goals and objectives. Communicated with clients face-to-face, through email, and telephone to provide guidance and motivation.  ​ Outdoor Adventure Group Coordinator and Chair: Responsible for promoting and leading monthly group outdoor activities such as hiking, paddle boarding, and biking. Work Experience Yoga Instructor January 2015 to Current Company Name － City , State Teaching yoga classes for adults with emphasis on functional fitness for lifestyle. Established format which includes strength, balance, flexibility, range of motion, and stress reduction. Program Co-coordinator and Coach; Fitness Instructor (Independent) April 2011 to August 2014 Company Name － City , State Co-Coordinated and Coached for "Building Better Bodeez" weight loss/wellness program (BBB). Developed, promoted, and implemented "Nutrition Challenge" program. Created the Nutrition Connection Office. Collaborated with community health and fitness professionals in developing events for community. Performed and evaluated fitness assessments and body composition measurements. Taught weekly fitness classes (Zumba, Spinning, Yoga, Strength/Toning, Aqua Fitness) Collaborated with team of coaches and instructors to provide current and science based fitness and nutrition information for clients Led senior specific fitness and nutrition meetings and events "Bodeez Boomers Club" Developed and chaired outdoor adventure group. Nutrition and Anatomy Adjunct Instructor June 2009 to April 2011 Company Name － City , State Designed and implemented weekly lesson plans for 25-55 students per session. Tailored educational curriculum to students with a range of learning styles, disabilities, strengths, and weaknesses. Developed, administered and corrected tests and quizzes in a timely manner. Produced and maintained syllabus, lessons, and grades utilizing web-based learning management. Attended quarterly education meetings for faculty. Group Fitness Instructor/ Personal Trainer October 1999 to April 2010 Company Name － City , State Teach weekly group fitness classes, which included Spinning, Yoga, and Zumba. Perform assessments and personal train new members to use equipment. Spa Manager and Skin Care Specialist October 1999 to August 2000 Company Name － City , State Education Certificate : Wellness Coach , 2015 Wellcoaches School of Coaching Master of Science : Exercise Science and Health Promotion , 2011 California University of Pennsylvania － City , State , USA Bachelor of Science : Nutrition , 2007 Indiana University of Pennsylvania － City , State , USA Certifications Registered Yoga Teacher (RYT200), certified by Yoga Alliance Exercise Is Medicine (EIM), credential by the American College of Sports Medicine (ACSM) Fitness Instructor (ACE), certified by American Council on Exercise Aquatic Fitness Professional (AEA), certified by Aquatic Exercise Association ​CPR/AED/First Aid, certified by American Red Cross Life Guard, certified by American Red Cross Publications Nutrition Consultant/Contributor, Zumba Lovers Cookbook for Ashley Pound Creative, LLC. Contributed advice and research on healthy ingredients and substitutions for fitness- and weight-conscious readers (2012-2013). Peer Reviewer, Pinnacle Training & Consulting Systems "Synergy of Human Movement" course for health and fitness professionals (www.pinnacle-tcs.com) (2012-2013).   Contributing Writer of wellness-related articles for the "Laurel Mountain Post", a monthly community publication. Skills Program development and implementation Experienced in research, as it relates to evidence based healthcare practice Excellent written and verbal communication skills Proficient in MS Word, Excel, Power Point, and Outlook Problem solving and analytical skills

FITNESS

OWNER/OPERATOR Summary High-performing executive with in-depth knowledge of business operations at all levels. Proficient in sales, budgeting, and customer relations. General Manager of an elite gym. Responsible for sales goals, daily operations, member retention, hiring and developing staff. Client-focused Personal Trainer for over 22 years with an emphasis in human development and performance. Highlights Sales new/existing - Interpersonal and organizational skills Leadership/communication skills - Small business development Client account management - Commitment to quality and service Profit center development Core Accomplishments Business Development: Successfully started and grew a functional training facility to gross revenues of 325,000 annually. Developed into a general manager for leading fitness company responsible for annual budget $XXXM Hired and managed health and fitness professionals for multiple facilities. Marketed, built and maintained personal clientele base. Participated in community events and fundraisers. Traveled and competed as a professional fitness and physique athlete. Staff Development: Educated new hires on sales, budgets, fitness assessment, program design and equipment overview. Educated and enforced policies, procedures and responsibilities for each job position. Customer Service: Ensured superior customer service/retention by being reliable, professional and obtaining goals for clients. Able to handle customer service issues for leading fitness company and retain members/clients. Financial Management: Personally responsible for developing and achieving budgets. Responsible for entire staff achieving sales quotas on a daily, weekly and monthly basis. Monitoring vendor expenses for operations. Accomplishments Successfully started own business. Worked from an hourly employee to being General Manager of leading fitness company. IFBB professional fitness athlete. Experience 06/2006 to 08/2015 Owner/Operator Company Name － City , State Started and managed the premier functional training studio in Orange County, CA. Trained clients one-on-one to achieve health and fitness goals. 01/2002 to 06/2006 General Manager/Master Trainer Company Name － City , State Managed leading private personal training studio in Orange County, CA. 02/1997 to 10/2001 General Manger Company Name － City , State Developed within each department (group exercise, personal training, sales, operations). until promoted to upper management. Education 1996 Masters : Exercise Science Human Performance Emphasis University of Wisconsin － City , State Exercise Science Human Performance Emphasis 1994 Bachelors : Exercise Science University of Wisconsin － City , State Exercise Science Strength and Conditioning Emphasis Skills Sales & accountmanagement Budget development and achievement Interpersonal communication skills Client retention, customer service Leadership, organizational skills Comprehension of policies & procedures Business, self development, staff development Financial management, general manager 

FITNESS

GENERAL MANAGER Summary Dedicated enthusiast with years of experience in sports, health, and fitness related settings. Passionate about helping others set and reach their goals in a wide variety of ways. Respected builder and leader of customer-focused teams who are committed to providing superior customer service. Lead by example and ensure the execution of all safety, security, quality and company operation policies. Experience January 2015 to November 2015 Company Name － City , State General Manager March 2015 to November 2015 Assistant Manager January 2015 to March 2015 Promoted to manager position to recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians. Responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. Accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Created and maintained a welcoming atmosphere for all members, prospective members and guests and ensured staff followed superior customer service guidelines. Managed marketing efforts by ensuring that the staff was aware and trained on all marketing promotions. Tracked statistics and reports (weekly, monthly, annually). Prepared all HR related forms and sent to Corporate Payroll Team Ordered supplies using specific budget based on club requirements. DRxD Pharmacy Associate December 2013 to October 2014 Company Name － City , State Responsible for the presentation & coordination of the bedside discharge medication delivery program for assigned. units/services & patients, with reporting responsibility to the Integration Manager or Coordinator. For patients accepting DRxD program, ensured patient enrollment, bedside delivery of medications & successful completion of program requirements at discharge. Effectively collaborated and worked in concert with other DRxD associates and pharmacy personnel to ensure successful delivery of the program. Education BS : Kinesiology , 12/12 University of Montevallo － City , State Kinesiology Completed numerous courses in sports, health, and fitness with concentration in health promotion. First Aid/CPR/AED Certified Skills budget, Conflict Resolution, CPR, Customer Service, delivery, employee training, First Aid, forms, health promotion, HR, Leadership, Teambuilding, marketing, Multi-tasking, Payroll, personnel, reporting, statistics, Supervision, Time Management

FITNESS

OFFICE MANAGER Career Focus Exceptionally organized and efficient Office Manager with over 13 years experience in the office environment. Seeking a challenging role in a dynamic organization. Summary of Skills AS400/Kronos/Anosos/Cerner. As well with proprietary software for data entry and retrieval; update and maintain customer data; skilled with Microsoft Office and QuickBooks Pro Accomplishments Reduced office expenses by finding smarter solutions for vendors, suppliers and services. Professional Experience 01/2013 to Current Office Manager Company Name － City , State Assisted with designing information and operational support systems. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Monitored daily banking transactions. Maintained annual and monthly budgets. Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Obtained information by contacting appropriate personnel or patients. Scanned incoming documentation. Consolidated diverse medical records. Followed-up with insurance companies and individuals to resolve discrepancies. Maintained complete confidentiality in accordance with organization and legal requirements. Kept department clean, organized and professional. Maintained 100% compliance with all hospital and government regulations. Conceptualized and implemented new and more efficient filing system. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Administered, directed and coordinated the activities of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Jumped in to fill gaps for on call rotation when necessary. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses. Observed strict confidentiality and safeguarded all patient-related information. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of [number] employees each shift. Reviewed and approved time cards for processing by payroll department. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Monitored infection control procedures to ensure facility-wide health and safety. Effectively served as an advisory resource by providing patient/family experience expertise. Effectively served as an advisory resource by providing patient/family experience expertise. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Analyzed facility activities and data to properly assess risk management and improve services. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Made recommendations to improve technical practices. 01/2013 to Current Secretary Company Name － City , State Responsible for coordinating patient activities with nursing staff, physicians and other hospital personnel and departments. Time clock entries. 01/2008 to 01/2009 Scheduling Staff Company Name － City , State Transferred legal paper files to electronic (CD). Redacted confidential information from legal documents. 01/2004 to 01/2007 Pharmacy Assistant Company Name － City , State Assist pharmacist in filling and dispensing prescriptions to customers. Order and stock drugs, supplies, and over the counter merchandise. Enter and update patient records and inventory. Prepare and process third-party insurance claims. Process invoices and construct accounting entries electronically via in-house system (AS400). 01/2003 to 01/2004 Lifeguard/Swim Instructor/Aquatic Fitness Trainer Company Name － City , State Certified in first aid, CPR, lifeguard training, and pool operations. Alertly identified and reported emergency situations; calmly talked with the victims while coordinating emergency response. Watched over pool and checked chemical readings. Conducted aquatic aerobics for elderly and arthritic adults. Provided critical information to emergency service departments as part of 911 operations. 01/2002 to 01/2003 Bank Teller Company Name － City , State Processed daily transactions for personal and commercial account holders. Provided excellent customer service. Utilized excellent sales techniques to recognize the needs of customers and matched those to available products and services. Education 2007 Associate of Applied Science : Business Administration/Accounting Raritan Valley Community College － City , State Professional Affiliations The American Health Information Management Association- AHIMA Skills 10 key, accounting, AS400, calculators, CD, CPR, excellent customer service, customer service, data entry, fax machines, filling, first aid, general office, insurance, inventory, Process invoices, Kronos, legal, legal documents, Microsoft Office, nursing, personnel, copiers, QuickBooks Pro, sales, telephone

FITNESS

EXECUTIVE ASSISTANT/OFFICE MANAGER Summary Continue to manage employees to perform their best, while improving productivity and reducing cost Highlights Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System Accomplishments Decreased costs by [Number] % by negotiating pricing with vendors regarding wholesale billing and marketing procedures. Experience Executive Assistant/Office Manager , 01/2014 to Current Company Name Schedule and maintain multiple management calendars Daily communication with management, such as President, VP, CFO, COO and Director Research and schedule international and domestic travel arrangements for all traveling employees Prepare, review, update and distribute company revenue report Review, Approve and Enter Accounts Payable Invoices Follow-Up with ongoing tasks, such as scheduling appointments, ensuring correct information for meetings, telephone conferences and personal appointments Maintain company credit card accounts and consult credit card holders on proper usage Maintain company cellular account and employee usage Input and maintain drawings and specifics for Engineering department Schedule management meetings, prepare agenda and minutes (onsite and offsite meetings) Oversee and manage major projects, such as building expansion in Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements and ensure execution is correct Prepare Expense Reports and ensure entries and calculations are correct Travel to Louisiana for major meetings Schedule, prepare and host multiple holiday parties (local and out of town). Certified Fitness Trainer , 01/2012 to Current Company Name Improve monthly revenue by client references and satisfaction reflecting my performance Perform marketing and advertising strategies to reach potential clients Improve clientele by being attentive to clients' needs Initiate and manage appointments/training sessions with clients Punctual and prompt attentiveness throughout entire session Communicate effectively with potential and existing clients Ensure appropriate action/attention is addressed with engagements Gained trust with clients by consistent interactions Coordinate and manage clients' weight-loss statistics to best suit clients' needs. Demo Representative , 01/2012 to 01/2014 Company Name Increased revenue at Expositions and Demonstrations, which resulted in top sales 2 consecutive years Improved productivity sales by developing techniques used by sampling products, which resulted in top sales demo representative in greater north Houston area Communicate with customers in diverse settings Perform multiple sampling techniques, such as live sampling Improve positive feedback by offering in-depth knowledge and details of product Manage, coordinate and arrange travel schedules and appointments Present attractive production to urge potential new customers Produce detailed documentation of impact on each demonstration Build and maintain internal/external relationships Manage and fulfill monthly budget requirements. Legal Assistant/Office Manager , 01/2009 to 01/2014 Company Name Successfully improve monthly invoices by enforcing credit terms and agreements with clients Review, proofread, format and approve monthly invoices and income/expense reports Research, prepare, review and interpret legal documents under strict deadlines Oversee ongoing projects, such as mediations, depositions and meetings Provide exceptional follow-through skills in all tasks Coordinate procedures used for new clients to increase efficiency in court filings, mediations, court dates and conferences Perform communication tasks (verbal and written) to public, private and governmental agencies Manage advertising, marketing, scheduling, and collections Trained and supervised seasonal employees by coaching and enforcing routine-consulting regimes Initiate, maintain and organize physical and electronic client files Oversee main schedule and ensure availability and effectively manage time Provide administrative skills, such as close attention to detail, multi-tasking and analytical skills to ensure effectiveness of company. Education Masters of Education : Counseling , May 2018 University of Houston Counseling Bachelor of Science : Psychology & English , May 2014 University of Houston Psychology & English Associate of Arts : English Language , August 2012 Lone Star College English Language Certified Fitness Trainer : August 2012 International Sports Science Association Certifications AHA First Aid, CPR, AED Training Certification, Oxygen Usage & Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar Skills Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention to detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written

FITNESS

HEAD GIRLS BASKETBALL COACH Summary Former collegiate student-athlete with advanced training in athletics and coaching who aims to inspire others to commit to long-term health & fitness and/or sports/performance goals. Brings extensive knowledge, personal experience, and education in fitness, human performance, and exercise science. Resourceful, goal-oriented Sports and Fitness Professional who offers a comprehensive background in exercise physiology, sports medicine, injury prevention, and specializes in sport-specific training for basketball. Qualified Fitness Coach equipped with a plethora of motivational techniques and technical skills necessary to engage clients and achieve results. Well-versed in establishing client trust, developing relationships, making connections, and exceeding expectations. Energetic Fitness professional who retains sound, quality leadership skills; possesses strong mentoring ability and remains adept at dynamic interpersonal communication. Equipped to support the mission of any athletic program or health & wellness organization. Highlights Athletic Coach - Basketball, Fitness, Flag Football Certified Fitness Trainer - [ Aerobic & Fitness Association of America (AFFA )] CPR/AED Certified [ American Safety & Health Institute, American Heart Association ] Safety & First Aid Certification [ American Safety & Health Institute ] Sports medicine & human anatomy knowledge Strength/Performance coach Health & wellness expert Fitness equipment expertise Program design specialist Nutrition adviser SAQ authority Qualifications Excellent employment record. Exemplify great work ethic. Illustrate eagerness to learn & willingness to improve. Exhibit great ability to multi-task & superb communication skills. Working knowledge of fast-paced environment and high volume settings. Demonstrate performance under pressure. Display patience and poise. Demonstrate personal & professional integrity of the highest order. Attributes Reliable & responsible Dedicated & self-motivated Fast learner & fine problem solver Computer proficient/tech-savvy Personable & friendly Compassionate & committed Considered a “people person” & a “team player” Humanitarian Education Master of Science : Sports Management - Coaching & Sports Administration , 2014 American Public University － City , State Currently enrolled in online program for graduate school Coursework: Coaching Theory & Leadership, Event Management, Sports Finance, Sports Law Bachelor of Science : Fitness & Human Performance - Exercise Science , 2007 University of Houston (Clear Lake) － City , State Coursework: Exercise Physiology, Kinesiology, Sports Medicine, Health Promotion, Nutrition, First Aid Transfer : General , 1999 San Jacinto College (North) － City , State Transfer Student Student-Athlete, Basketball High School Diploma : General , 1997 La Marque High School － City , State Awarded full athletic scholarship -- San Jacinto College Finished Top 20% of class -- National Honor Society Member of P.A.L.s (Peer Assistance Leadership Program) & FCA (Fellowship of Christian Athletes) Experience Head Girls Basketball Coach October 2012 to Current Company Name － City , State Part-time (Seasonal Contract)   Coached and developed fundamental basketball skills and conditioning abilities of 7th grade middle school girls. Directed practices & scrimmages; created & ran up-to-date and relevant drills that taught basic skills of sport. Adhered strictly to rules and regulations of the athletics conference, department, and the school district. Communicated effectively with parents, players, assistant coach, dept. head, & athletic directors. Drafted and distributed written guidelines for student athletes outlining rules and expectations. Motivated and encouraged student-athletes to do their best during practices and games.   Fostered a culture of good sportsmanship, cooperation, and responsibility. Helped develop each athlete's physical and psychological well-being. Upheld the school's mission, vision, and objectives. Assistant Coach/Mentor June 2010 to Current Company Name － City , State Back 2 Basix is a youth mentoring program developed to teach life skills to the student-athlete through athletics. Headed by Director Thomas Turner, B2B exists to equip the student-athlete with knowledge of academics and athletics to enable prosperity and fulfillment in life. Fundamental basketball instruction (group and/or individual) via camps and clinics encompass this initiative. I prepare the student-athlete for future endeavors by: Put safety first, emphasizing healthy competition, and certified that all involved were being positive & having fun. Developing fundamental basketball skills and conditioning abilities of youth aged 5-16. Creating & running up-to-date and relevant drills that taught basic skills of sport. Motivating and encouraging youth to do their best during practices and games. Communicating effectively with parents, players, assistant coaches & director. Facilitating character development through promotion of significant values. Fostering a culture of teamwork, good sportsmanship, & empowerment. Helping to improve each athlete's physical and emotional well-being. Upholding the mission, vision, and objectives of the organization. Formulating and organizing practice plans & clinic regimens. Leading & directing in practices, camps, and clinics. Extending my knowledge of sports and life. Fitness Instructor Company Name [May 2011 - Present] Lake Norman Branch - Cornelius, NC   [Aug 2012 - Present] Dowd (Uptown) Branch - Charlotte, NC   Engages with members to build connections, provide support, & encourage them to adopt healthy lifestyle practices. Contributes to the operation of a clean & well-maintained fitness facility by inspecting equipment & cleaning machines. Administers assessments which include body fat analysis, blood pressure readings, & other wellness tests. Assists older adults with weight training programs by setting up equipment & providing detailed instructions. Performs initial health consults for members to recommend safest, most efficient method of reaching goals. Monitors guests in fitness areas while adhering to all YMCA policies and health & safety standards. Leads members of all ages through individual workouts while teaching correct exercise technique. Carries out the YMCA's mission through promotion of various programs, services, and activities. Carefully evaluates member needs and assists them in achieving personal fitness goals. Guides clients in safe exercise, taking into account individualized physical limitations. Conducts fitness appointments, orientations, and youth certification classes. Counsels clients on proper nutrition and exercise habits. Certified Personal Trainer (CPT) [July 2010 - Oct 2010] ABS/Sports & Fitness - Charlotte, NC   [Feb 2008 - Oct 2008] 24 Hour Fitness - League City, TX   The main goal of any type of health educator is to improve quality of life. At this juncture, I, successfully: Provided members with education on fitness protocols & exercise technique for advancement in a health club setting. Administered fitness assessments which included body composition analysis with skin-fold measurements. Monitored guests in fitness areas while adhering to all company policies and health & safety standards. Attained facility targets including revenue goals, member retention rates & customer satisfaction. Led members & clients through individual workouts and designed various training programs. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated client needs and helped them achieve personal fitness goals. Contributed to the operation of a clean, friendly & well-maintained fitness facility. Conducted machine orientations that taught proper use of machines/equipment. Recorded training sessions and maintained package rates for each client. Arrived on time, prepared and attentive for every training appointment. Instructed clients how to modify exercises appropriately to avoid injury. Explained personal training program benefits to club members. Counseled clients on proper nutrition and exercise habits.

FITNESS

TERRITORY SALES CONSULTANT Career Focus Talented sales professional who effectively multi-tasks and consistently achieves and exceeds business objectives with a customer-centric approach. Develops long-term relationships and establishes loyalty with customers. Ability to adapt to an evolving marketplace and grow with new roles and responsibilities. Summary of Skills Background in GPO and formulary processes Experience in specialty, hospital and primary care sales and injectable medications Skilled in new product and new indication launches. Adept in providing in-services and training to clinical staff Trained in pricing, gross profits and margins. Broad knowledge of osteoporosis, women's health, men's health and musculoskeletal pain. Excellent communication skills. Customer focused Highly motivated Accomplished in relationship selling Professional Experience Company Name August 2013 to Current Territory Sales Consultant City , State In charge of growing a $9 million territory. Quickly learned a vast array of products, associated terminology, competitors, trends, challenges, reimbursement and government regulation. Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations (Group Purchasing Organizations, etc). Set up trials and provide in-services and training to clinical staff on proper use of various medical products. Work closely with decision makers in hospital settings (Value Analysis Coordinators, Materials Managers, Clinical Educators, Team Leads, Contract Managers, Wound Care Nurses, etc). Provide pricing and savings while maintaining a profitable GP. Voted MVP of CAST II training. Finished my first fiscal year at 98.7% to plan, 23.90% growth over previous year, and first on my team. Company Name January 2007 to July 2013 Pharmaceutical Sales Representative Program Coordinator City , State Strong Sales and Promotional Results: Nominated for Rookie of the Year after a top 11% ranking my first year with Lilly. Awarded 3 incentive trips for top territory and district sales performance. Highest average SOM in the district in 2012 following a new indication launch. Launched 3 new indications for 3 different medications. Invited to be a part of the Future Marketers of the West and was instrumental in bringing the Future Marketers to the Midwest. Chosen by management to represent Lilly at a National OB/GYN conference in Chicago. Recognized as the district Q4 2012 and Q1 2013 Exceptional Customer Experience award winner. Developed the Unity Champ role to assist in strengthening a new team of sales representatives. Responsible for Selling a Variety of Disease States and to Multiple Specialties: Built strong relationships with Rheumatologists, Pain Management specialists and OB/GYNs. Experience selling all facets of an injectable medication. Given responsibility for the specialty representatives' territory calling on neurologists and anesthesiologists who treat chronic pain. Disease state knowledge and selling experience in osteoporosis, women's health, men's health and musculoskeletal pain. Coordinated osteoporosis trainings within clinics. Mental Health /Licensed Mental Health Practitioner. Company Name November 1994 to January 2007 Fitness Instructor City , State Supervised and administered the Youth in Crisis program and Youth Assessment Center clinical programs. Oversight of all aspects of the programs including budget allocation, quality assurance, and training. Developed and implemented the case management program. Served as liaison to families and community resources. Provided individual, group and family therapies in outpatient, residential and detention settings. Trained clinicians and detention line staff on suicide assessment and crisis intervention. Farrell's Extreme Bodyshaping. Level II Instructor Responsible for leading kickboxing and resistance training classes. Motivate and inspire participants to improve their fitness level. Encourage healthy lifestyles through exercise and proper nutrition. Coached 2 separate 10-week session teams to top 3 finishes. Develop and implement challenges for Farrell's participants. Education University of Nebraska - Lincoln Master of Science : Marriage and Family Therapy Marriage and Family Therapy University of Nebraska - Lincoln Bachelor of Science : Human Development Human Development Professional Affiliations I am a Licensed Mental Health Practitioner Vice President of the Mesa Verde Townhouse Association 2012-Current Nebraska Juvenile Justice Association board member 2001-2006 04/2010 to Current Lincoln, NE 1994 Lincoln, NE, USA 1991 Lincoln, NE, USA Skills budget, case management, Excellent communication, crisis intervention, government, Materials, Mental Health, 98, OB/GYN, Pain Management, pricing, primary care, processes, Purchasing, quality assurance, relationship building, Selling, Sales, Wound Care

FITNESS

ADVENTURE RUN COORDINATOR Career Focus I am a fitness enthusiast and enjoy living a healthy and active lifestyle.  I currently oversee and coordinate many aspects of events in the running community which has made me efficient, a quick problem solver and very attentive to a customers needs or concerns.   Core Qualifications Time Efficient Encouraging  Organized Active  Self-Motivated Energetic Hard worker Goal Oriented Education and Training Bachelor of Arts : Psychology Sociology , May 2013 Arizona State University － City , State , United States GPA: GPA: 2.3 GPA: 3.0 2.3 GPA: 3.0 Minor-Sociology  Interests Being active in the community.  Setting fitness and running oriented goals and achieving them.  I signed up for a full 140.6 Ironman in Arizona in 2014 and successfully completed it in November 2015.  I enjoy running long distances, cycling, hiking, swimming and anything outdoors or that involves being active.  I also enjoy helping others through charity projects, events and fundraising.  Skills Have experience working on multiple different POS systems, Microsoft, Excel and other organization sites used for scheduling.  Also, very experienced with G-Drive and all its applications.   I am a quick and efficient problem solver when hit with an issue whether it being working under a short time frame or scheduling and unexpected issues that arise.   Managing and communicating with others, not only staff members with information but also leading a team on a regular basis.   High and motivating energy when working with others but able to adjust is to an appropriate level. Accomplishments Finishing Ironman Arizona (140.6 Miles)- Not work related but trained roughly 20 hours a week while upholding great performance at work. It required excellent time management skills, relentless drive and motivation from within. Adventure Run Coordinator-Hosted free community monthly runs ranging from 250 to 550 (two different locations), motivated them and marketed the event to increase by 12% over two years with 30% of the participants being brand new. Also, managed and communicated with staff and volunteers details and tasks throughout event. Girls on the Run Coach Fall/Spring of 2013- Leading and teaching young girls life skills through running (30 girls at age of 9-11) Team in Training Captain Spring 2012- Motivating other runners and walkers on the team as they trained and reached their goal of running a marathon, via in person, email and while out running. (12 participants) Work Experience Adventure Run Coordinator January 2014 to Current Company Name － City , State Adventure Run is a free monthly fun run produced and owned by Road Runner Sports.  I am the coordinator for two of them, (the two available in Arizona).  The duties and commitments are at large variety.  As a representative and coordinator for the program, I am in charge of permitting for the event and charity beer garden, some levels of sponsorship and vendors.  Securing local vendors and sponsors as well as locations for post run celebrations.  Along with these responsibilities, I am in charge of setup and tear down.  I am on the mic during the event of about 500 people, manage up to 25 volunteers at a time during the event and effectively schedule them, and communicate details and important facts with the staff.  Other additional responsibilities are promoting the event to the surrounding running and fitness community.  I am required to be time efficient, extremely organized and prepped along with the ability to be flexible and overcome unexpected obstacles such as weather changes, cancellations, people running late and being short staffed all while remaining calm and high energetic.   Grassroots Marketing Representative May 2013 to Current Company Name － City , State As a Grassroots Marketing Representative I have a mixture of duties and responsibilities.  I am the community outlet for both Arizona stores and am in charge of booking group runs, clinics for local teams and packet pick ups for races.  I reach out to local gyms and community vendors, charity partners that could have potential partnerships with Road Runner Sports and figure out the best fit for both parties.  I also am in charge of managing my own schedule and both Arizona's stores event calendars as well as a budget for the store's events.   Cash Wrap October 2011 to May 2013 Company Name － City , State Help customers, new runners and old, find the best items to fit their needs.  Also, make recommendations and answer any questions in regards to the customer's running.  Multitask while checking customers out, answering phone questions and in person.   Operations January 2011 to September 2012 Company Name － City , State Greet and check all members of gym in after opening up the facility alone.  I also answer all incoming calls and either help assist with their concerns and questions or direct them to another associate.  I sign in and ring up guests, make appointments for a variety of services and cancel, and renew memberships.  This requires me to be very successful at multitasking and a leader.  I must always be on time and have a positive upbeat attitude and always am required to think of the customer first.  As it being a company that portrays healthy lifestyles, as an employee of the company are preferred to maintain one as well through physical activity at the facility, thus I am knowledgeable and passionate about it as well.  As well as work 8 hours a week in the childcare with children from the age of 3 months to 12 years old. Front Desk Fitness Attendant April 2006 to January 2011 Company Name － City , State During the Summer Kid's Camp I work as an Advisor where I plan daily team and individual activities, help with lunch process and swim sessions, oversee the children's participation and interact with them.  As a Sports Club team member, I make promotional calls for the member sales department, monitor nursery, and monitor pool.  In July, I work the DSL Swim Championships where I am required to support facility needs for each team; direct spectators to appropriate areas, maintain a clean, safe event site, and answer general questions.  Working with people one-on-one and the general public is second nature in this environment as I consistently address different questions and problems regularly. As an attendant, I work the front desk of the fitness center and monitor member's use of gym.  Other duties include:  Keeping equipment and fitness/ weight room, and towels clean and orderly, assist members with other questions that are frequently asked; make smoothies, work snack bar, conduct sales in sports shop.  

FITNESS

OWNER/OPERATOR Summary Business development expert and top sales performer with 12+ years experience in Texas, California, and Oklahoma markets. Comfortable with new ideas, innovative products and start-up environments. Equipped with excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Highlights National account management Analytical problem solver Excellent sales techniques New product delivery Adept multi-tasker Top-ranked sales executive New program and promotion implementation Consultative sales techniques Strong lead development skills Accomplishments Surpassed all sales goals by 25+% in three regions. Developed highly effective sales training strategies. Established new company-wide policies and procedures, which resulted in increased revenue sales. Increased year-over-year sales by 10+% in every position held. Prepared complex financial statements, and interim/annual reports for retail and service businesses. Created strategies to develop and expand existing customer sales, resulting in 66% increase in annual sales. Experience 06/2011 to Current Owner/Operator Company Name － City , State Developed new customer base and generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goal setting and performance reporting for all accounts. Cold and warm called 100 new and existing accounts per day. Planned, organized and oversaw daily activities of multiple production crews. 11/2009 to 05/2011 General Manager Company Name － City , State Implemented business-building and relationship-building expectations with uniquely assigned accounts and customers. Led sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff for new store location. Generated monthly and annual sales reports. Created and directed sales team training and development programs. 10/2008 to 10/2009 Vice President of Sales Company Name － City , State Accountable for all company-wide sales including overall customer satisfaction. Created and directed sales team training and development programs.. Monitored customer preferences to determine focus of sales efforts. Determined merchandise price schedules and discount rates. Developed and directed strategy for launch of new product. Increased membership base by 30%. 12/2006 to 10/2008 Vice President of Sales & Operations Company Name － City , State Accountable for sales and retention including overall customer satisfaction. Strengthened company's business by leading implementation of new product line and sales strategies. Delivered performance updates, quarterly business reviews and planning meetings. Planned strategic brand-building events to expand the product portfolio. Identified, coordinated and participated in client relationship-building activities and meetings. Increased sales production 50% and reduced attrition rate by 8%. 12/2003 to 11/2006 Area Manager Company Name － City , State Defined strategy and business plan for multiple locations. Directed strategic initiatives to achieve company goals. Increased profits by developing, initiating, and managing payroll, profits and losses, customer service, and sales for multiple locations. Developed and managed annual operating budgets. Mentored, coached and trained managers, department heads, and team members. Identified inefficiencies and made recommendations for process improvements. 10/2001 to 12/2003 General Manager Company Name － City , State Consistently met and exceeded department expectations for productivity and accuracy levels. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Participated in club promotions to recruit new members and increase club sales. Attained facility targets, including revenue goals and member retention rates. 01/1999 to 02/2001 Surgical Technician II Company Name － City , State Gathered supplies and equipment needed for surgical procedure, scrubs, gowns, gloves. Set up sterile table with instruments, supplies, equipment, and medications/solutions needed for procedure. Performed appropriate counts with surgical team prior to the operation and before incision is closed. Draping of sterile field, passing instruments, etc., to surgeon during procedure while maintaining highest standard of sterile technique during procedure. Member Level I Trauma Team. Orthopedic Department Head. Education Bachelors Degree : Biology University of Texas － City , State Minor in Sports Medicine. Associate of Applied Science : Surgical Technology / Emergency Medicine Academy of Health Sciences － City , State Surgical Technician Certificate EMT Certificate Medical Specialist Certificate Coursework in Health Science and Nursing Health Management coursework Certifications Apex Fitness Systems, California dotFIT Systems, California National Academy of Sports Medicine, California International Physical Fitness Association, Florida Surgical Technologist Medical Technologist National Registry of Emergency Medical Technicians (EMT-B), Texas Skills Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction, Customer Service, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Territory Sales Experience, Payroll

FITNESS

VETERINARY ASSISTANT Summary To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer for future growth and advancement. Skills Patient assessment Blood draws Fecal sample analysis Instrument packing Surgical set-up and assisting Anesthetic nursing Blood smears Swine teeth clipping Swine tail docking Radiology Surgical prep Digital X-ray Film X-ray Ultrasound Vaccination set-up and administration Post-surgical care Wound care Swine ear notching Ovine and caprine ear tagging Parasite identification Small and large animal restraining Animal CPCR Administer microchip Dentistry Refractometer reading Compound microscope Centrifuge Anesthetic machine  Experience 09/2015 to Current Veterinary Assistant Company Name － City , State Spay and neuter clinic. Also provides vaccinations, heart worm prevention, microchipping, heart worm testing, flea and tick prevention, Leukemia/FIV testing, deworming. My responsibilities include assisting the doctor in surgery, answering phones, checking in patients, checking out patients, scheduling appointments, prepping animals for surgery, anesthesia monitoring, packing instruments, cleaning kennels, post-surgical care, administering vaccines and microchips, IV catheter placement, intubating dogs and cats, client education 02/2000 to 02/2005 Trainer/Waitress/Bartender/Shift leader Company Name － City , State Popular family restaurant chain that serves a variety of food, drink and alcoholic beverages. As a trainer, I was given the opportunity to help open new stores all across the United States. I was also one of the few that was able to teach classrooms to new employees and provide training during their training period. 02/1999 to 02/2000 Receptionist Company Name － City , State Full service fitness center Front desk receptionist Greet clients Answer phone. Education 2017 Associate of Applied Science : Veterinary Technology Oklahoma State University-OKC － City , State , USA American Veterinary Medical Association (AVMA) accredited program GPA: 3.64 1996 High School Diploma : General studies Coweta High School － City , State , USA Selected Training and Certifications Anatomy and Physiology I and II Lab Techniques I and II Clinic Management  Breeds, Restraint and First Aid Veterinary Terminology Radiology Pharmacology Clinics and Nursing Advanced Clinics and Nursing Animal Pathology Animal Reproduction and Nutrition Wild Zoo Lab Animal Care Certification Received:  Registered Veterinary Technician; VTSE passed on August 8, 2017, VTNE passed on August 14, 2017 Activities and Honors Member of VTSA Member of the International Honor Society-Phi Theta Kappa Shine award recipient-Completed over 100 hours of community volunteer service during my time at OSU-OKC

FITNESS

CUSTOMER CARE REPRESENTATIVE Professional Summary Skills Account reconciliation Exceptional organization Billing and collections expert Invoice and payment transactions Work History Customer Care Representative , 06/2013 to 08/2014 Company Name – City , State Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Addressed and resolved customer product complaints empathetically and professionally Defused volatile customer situations calmly and courteously Gathered and verified all required customer information for tracking purposes Referred unresolved customer grievances to designated departments for further investigation Met or exceeded service and quality standards every review period Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Mastery of customer service management systems and databases Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Managed quality communication, customer support and product representation for each customer Ran reports and supplied data to fulfill customer report requirements Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Developed effective relationships with other departments, including sales, quality assurance, and service, through clear communication Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills. Club Manager , 06/2011 to 03/2013 Company Name – City , State Contributed to the overall success of the franchise through facility tours for potential new members, explaining promotions, and handling customer concerns and issues Recruited, trained, and supervised staff of 12-15 Coordinated daily operations, addressed and resolved customer complaints Overall accountability for sales and cash management through completion of balance sheets and daily deposit reports Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Surpassed revenue goals in four consecutive quarters Verified new memberships, cancellations, and electronic fund transactions Explained membership contracts while signing new members up and working towards upgrading membership agreements Performed weekly inventory responsibilities in order to process supply orders of merchandise, cleaning, and office supplies Maintained facility and equipment for member base of over 8,000 people Maintained a high level of customer service in a professional manner. Customer Service Team Lead , 10/2007 to 06/2010 Company Name – City , State Assisted customers with account inquiries including questions, concerns, or other issues Collected past due debts on delinquent accounts Set up new customer accounts, including explaining, selling, and bundling services, while entering customer information and scheduling product installation Relayed specific account information to each customer in a courteous and professional manner while maintaining account security and confidentiality Worked to retain customers looking to disconnect or downgrade services Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs Managed and monitored the daily activities of an average of 18 customer service representatives Routinely prepared evaluations to identify problems and areas for improvement Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase employee and customer satisfaction Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department Generated employee tracking reports each week with regard to hours and benefits Formulated and enforced company policies, procedures and quality assurance measures while training staff on how to improve customer interactions Addressed inquiries from management regarding new-hire activity and ongoing employee relation issues Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met Defused volatile customer situations calmly and courteously Mastery of customer service management systems and databases Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific questions Prepared reports and communication for senior management and clients Managed high call volume with tact and professionalism Initiated operations improvements to improve overall call center productivity Provided incentive to increase productivity by offering employees awards for best customer service Oversaw call center employees to ensure customer satisfaction goals were consistently met Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates Acted professionally and patiently when addressing negative customer feedback Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly Developed all process controls and metrics for daily management of the Call Center Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information Greeted customers entering the store to ascertain what each customer wanted or needed Described product to customers and accurately explained details and care of merchandise Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with vendors regarding back order availability, future inventory and special orders Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue Provided an elevated customer experience to generate a loyal clientele Implemented marketing strategies which resulted in [number]% growth of customer base Recommended, selected and helped locate and obtain out-of-stock product based on customer requests Answered product questions with up-to-date knowledge of sales and store promotions Effectively communicated with and supported sales, marketing and administrative teams on a daily basis Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Recipient of multiple positive reviews acknowledging dedication to excellent customer service Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Education Associate of Applied Business Administration : Human Resources, Management Studies, Payroll Records, Accounting, and Business Law , 6 2007 Trumbull Business College - City , State Human Resources, Management Studies, Payroll Records, Accounting, and Business Law Skills account management, administrative, balance sheets, benefits, Call Center, cash management, closing, contracts, credit, clientele, clients, customer satisfaction, excellent customer service, Customer Service, customer support, databases, e-mail, senior management, fashion, fast, fax, inventory, leadership skills, ledger, managing, marketing strategies, marketing, office, window, payroll, performance reviews, policies, pricing, process improvement, processes, quality, quality assurance, selling, sales, scheduling, seminars, staffing, telephone, phone, upgrading

FITNESS

SALES ASSOCIATE Professional Summary Jack of all trades who enjoys daily challenges and seeks opportunity to learn and improve skills Skills & Abilities Management Punctual, possessing outstanding time management skills Thorough understanding of fundamental retail store operations Sales Regularly assisted customers in locating and selecting products in a professional manner Thorough understanding of fundamental retail store operations Communication Has taken multiple professionalism and communications courses Possesses the ability to calmly speak with angry or dissatisfied customers with dignity and respect Critical thinker with exceptional problem solving abilities Leadership Has received years of quality leadership and learned the best techniques to lead and supervise from the best (and worst)leaders Experience general labor/apprentice | obx fire tech | nov2014-dec2014 Listen to customer complaint about fire truck Simulate operating conditions that caused the complaint to recreate the complaint issue Diagnose actual problems and use hand or power tools to alleviate issues Maintain good customer relations Leave work area and trucks in as clean or cleaner conditions than found grill closer | mcdonalds | sep2014-nov2014 Use provided equipment to cook meat Prepare sandwiches as ordered Maintain cleanliness of work area Close and clean area as the store closed general labor | southern scapes landscaping | jun2014-aug2014 Operate hand and power tools in accordance with job requirements Dig and plumb irrigation lines for various irrigation needs as per plans Drive to and from jobsite with or without 8 ton trailer with bobcat and/or excavator Read and interpret plans Lay sod, plant, and irrigate various plants in accordance with job plans general labor | soundside recycling | mar2014-may2014 Assist in sorting recyclable metals by type, and sort out trash from recyclables Maintain clean working areas meat slicer/morning prep. | firehouse subs | dec2013-jan2014 Assist franchisee in preparing the store for opening Slice, weigh, and prepare meat as per SOP Assist in assembly and preparation of finished product and present to customer upon completion Assist in maintaining store cleanliness Head of training | KKG safety investigations | oct2013-nov2013 Responsible for individual training, supervision, and development of 4 operators Responsible for ensuring that standards are met to provide the company with disciplined, physically and morally fit operators, competent in core tasks Participate in all fieldwork sales associate | 7eleven | sep2013 Operate cash register Experience sales associate April 2009 to July 2009 Company Name Reference invoice to ensure delivery of all products ordered by manager and mark any discrepancies on invoice Maintain cleanliness of store Stock products in flex-space shelving Prepare store for first shift associates receiving associate | walmart | jul2013-sep2013 Assist in unloading one or more trucks ranging in size from 1200-1800 pieces per truck Palletize freight by department Maintain accountability of ammunition, age restricted products, and electronics merchandise valued over $100 Distribute pallets to respective departments by 2200 for night shift to stock Assist night shift in stocking if time permitted Make plastic and cardboard bales if needed Maintain cleanliness and orderliness of backroom garden center sales associate | walmart | may2013-jul2013 Stock shelves as needed, depending on backstock Operate cash register Maintain health of plants Assemble grills and patio furniture as needed for display Assist customers in locating and selecting products overnight maintenance | walmart | mar2013-may2013 Conduct initial sweep of store with 2-3 other maintenance associates Clean bathrooms Use scrubbing machine to scrub floors, fix any problems encountered Use propane powered buffer to buff floor once dry after scrubbing Strip old floor wax and apply new wax as needed Maintain general cleanliness of store infantryman | u.s. army | mar2009-oct2012 Operate and maintain weapons, such as rifles, machine guns, and hand grenades Operate and maintain field communications equipment Maintain accountability and positive control of $100,000.00 worth of equipment, weapons, ammunition, etc. Participate in basic reconnaissance operations Locate, construct, and camouflage infantry positions and equipment Assess need for and direct supporting fire Maintain cleanliness of facility Assist in conducting programs Operate cash register Sell and fill out contracts by hand Maintain accountability of accessories (ping-pong paddles, tennis rackets, etc.) by means of sign out/in sheet. cashier August 2007 to October 2007 Take orders January 2006 to May 2009 Prepare food Operate cash register Deliver food to customer Wash dishes Cook food student | currituck county high school auto shop | aug Obtain working knowledge of automotive electronics, brakes, and fluid systems and tire removal, balancing, rotation, etc. in a classroom setting and apply in a hands on setting Troubleshoot vehicle problems by using on board diagnostics (OBDII) port and diagnostic scan tool Locate and follow repair instructions based on diagnostic trouble code (DTC) on www.shopkey5.com Use various hand tools as needed to repair vehicle issues Maintain record and cost of service on work order sheets Use hydraulic lifts or jacks, jack stands and creepers as needed Maintain accountability and functionality of tools. Skills army, automotive, basic, cash register, com, contracts, delivery, electronics, hand tools, mark, weapons, oct, receiving, sales, Troubleshoot Education high school diploma : 2009 high school : Automotive Skills General Education Automotive Skills General Education Career Management Class

FITNESS

CUSTOMER CARE REPRESENTATIVE Professional Summary Expert communicator with strong conflict resolution skills. Extensive background in customer service, recruitment and retention, mediation and records management. Demonstrated ability to promote a team-oriented and open-door environment that is conducive to a successful staff. Skills Work History Company Name Customer Care Representative | City , State | June 2013 - August 2014 Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Developed effective relationships with other departments, including sales, quality assurance, and service Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills. Company Name Club Manager | City , State | June 2011 - March 2013 Contributed to the overall success of the franchise by coordinating daily operations and staff meetings, addressing and resolving customer complaints Responsible for recruiting, orienting, training and supervising staff of 12-15 Improved staff turnover through implementation of standard orientation and training, professional development, and coaching Oversight of all aspects of staff performance: annual evaluations, progressive discipline, mediation of staff disputes and grievance procedures and terminations Fostered an open-door environment conducive to positive dialogue across the organization Handled weekly employee scheduling: revised and adapted schedule as regulated by the Home Office Electronically submitted employee hours into Kronos Payroll System after ensuring time punches were correct Page 2, Wilson Researched employee issues with regards to payroll and benefit questions by contacting appropriate departments and through review of company handbook and policies Revised and adapted weekly schedule to follow hours as regulated by the Home Office Created / prepared paperwork for all new hires, tracked attendance, recorded personal and vacation time Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Provided high level of customer service, performing facility tours for potential members, signing up members and explaining contracts Surpassed revenue goals in four consecutive quarters Performed weekly inventory ordering merchandise, cleaning, and office supplies weekly Maintained facility and equipment for over 8,000 members. Human Resources Generalist | City , State | October 2007 - June 2010 Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs for busy call center Actively recruited potential employees by developing job postings and descriptions to attract a targeted talent pool within the market wage range Created social media initiatives and ads, organized employment fairs, and tracked results Processed background checks, verified references and coordinated drug screenings Processed new hire information, transfers, promotions and terminations using PeopleSoft HR Management Systems Software Explained HR policies and procedures to new hires Generated employee tracking reports each week with regard to hours and benefits Assisted with inbound and outbound calls regarding all HR inquiries Resolved personnel issues regarding HR matters needing clarification, submissions and corrections Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues Reviewed federal and state laws to confirm and enforce company compliance Managed over 500 personnel files according to policy and federal and state laws and regulations Scanned confidential documents into electronic filing system, categorizing documents for retrieval and review Audited employee files: updating incomplete or missing paperwork to be in compliance with company policy and federal and state laws Actively participated in training to enhance workplace performance for all levels of staffing. Education Associate of Applied Business Administration Human Resources, Management Studies, Payroll Records and Accounting, and Business Law Trumbull Business College City , State | 6 2007 Human Resources, Management Studies, Payroll Records and Accounting, and Business Law Skills administrative, ads, benefits, call center, coaching, contracts, credit, customer service, e-mail, fashion, fax, filing, Home Office, HR, inventory, Kronos, leadership skills, ledger, managing, market, mediation, meetings, office, Payroll, PeopleSoft, personnel, policies, processes, quality assurance, recruiting, sales, scheduling, seminars, staffing, supervising, phone

FITNESS

CHILD CENTER ASST DEPT HEAD Summary To obtain a position as a personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Highlights Results-oriented Time management Dedicated team player Proper phone etiquette Meeting planning Schedule management Strong problem solver Professional and mature Accomplishments Increased office organization by developing more efficient filing system and customer database protocol. I Coordinated all department functions for team of 30+ employees. Experience Child Center Asst dept head 05/2009 to Current Company Name City , State Kids Activities Assistant Department Head Assist in managing the operational, financial, and budgetary responsibility for the Kids Activity programming and Child Center area. Market, promote, and sell Kids Activities programs throughout the club and in the community to increase participation in all our different children programs. Plan program curriculum, prepares program schedules, and registers participants Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures I provide outstanding customer service by developing positive relationships with members everyday. Early Childhood Assistant Teacher 05/2009 to 09/2009 Company Name City , State Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate Practices. Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies. Supervise the classroom when the Lead Teacher is out of the room. Worked closely with the site director, family care workers, classroom teaching team and other specialists. Child Center Department Head 03/2007 to 04/2008 Company Name City , State to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at the Center Help to maintain a neat and organized classroom. Oversees daily operations, managing a team of 32 employees Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Responsibilities including administrative, recruiting , personnel issues, policies and procedures, and payroll. Implement curriculum plans. Maintain ongoing communication with parents regarding children's activities, behavior, and development, and responded to all parents concerns as they arise. Maintain records and reports on each child that comes to the Child Center. Child Center Assistant Department Head 05/2005 to 03/2007 Company Name City , State Assist the Department Head with the overall direction, coordination and management of the Child Center. Assist with ensuring continuous professional growth and development of Child Center staff. Assist with recruiting and interviewing and employee paperwork for the Child Center. Engage children in interactive educational activities that include story telling, organized arts & crafts, singing, and games. Member Activities Assistant Department head/ Fitness Instructor 11/2003 to 05/2005 Company Name City , State Received and screened a high volume of internal and external communications, including email and mail. Exhibit outstanding customer service by developing positive relationships with members and children. Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures Assist with training team members through shadowing instructors, orientation, direction, and feedback. Assist with planning program and activity curriculum, prepare program schedules, and register participants. Also taught teen and children fitness boot camp. 2 Make hiring, promotion, disciplinary and termination recommendations to the Department Head. Early Childhood Associate Teacher/School Age Lead Teacher 06/1998 to 04/2003 Company Name City , State Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate practic es.Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies. Supervise the classroom when the Lead Teacher is out of the room for long periods of time or absent. Help Lead Teacher 04/1998 to 04/1997 Company Name City , State to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at center. Help to maintain a neat and organized classroom. Help children establish good habits of personal hygiene; change diapers and assist with toilet training. Education Bachelor of Science : Criminal Justice 210 Kaplan University City Criminal Justice Associate of Arts : Early chilhood June 2002 Oakton Community College City , State Associates Arts in Teaching Early childhood High School Diploma June 2000 Evanston Township HS City , State Skills administrative, arts, Articulate, customer service, direction, financial, hiring, managing, Marketing , ordering materials, neat, payroll, personnel, policies, programming, promotion, recruiting

FITNESS

RN/RN TEAM LEAD Executive Profile I am a self-motivated and patient focused nurse executive with a strong history of progressive leadership. I have worked in health care for the past 12 years and in nursing for the past 9. I have been honored to quickly and progressively build upon my experiences to assume key leadership positions. These opportunities have allowed me to lead the charge on increased facility efficiency and cost savings, while ensuring stellar quality programming with a focus on infection control, risk management, and quality improvement. Under my direction, organizational improvements in those areas have flourished while experiencing record surgical volume and implementation of new and innovative procedures. Change under pressure has been staple in my professional life, and an aspect that has quickly molded me in to a quick-witted yet careful professional; always putting the patient first, but never losing sight of strategic goals to ensure organizational success. Skill Highlights Core Accomplishments CEO Service Award, 2009 Spree Award Winner, 2011 Member of Sigma Theta Tau International - Nursing Honor Society Professional Experience RN/RN Team Lead September 2010 to Current Company Name － City , State * Providing nursing leadership and ASC operations guidance to 7 facilities nation-wide including staffing metric and OR efficiency, accreditation preparation, state regulation compliance, infection control, risk management, patient safety, peer review, life safety, governing body and medical quality assurance reporting, quality assurance and performance improvement studies and benchmarking * Successfully lead initial DOH licensure for ASCs in 3 states in a tight time frame; this equated to a total of 5 successful DOH/Pharmacy surveys and 1 successful AAAHC reaccreditation for 4 separate facilities in 70 days - all deficiency free * Development of internal enterprise reporting system for remote auditing of Director of Nursing compliance to State and accreditation requirements * Successful development and implementation of an enterprise quality improvement and assessment calendar for nursing leadership at all enterprise sites; also adopted for other departments * Headlined improvements to the Risk Management and Quality Assurance programs to include streamlined enterprise wide reporting and streamlined QI/QA, life safety, and compliance infrastructure * Improved patient outcome reporting within the organization by developing a Risk Management communication process that greatly improved capture by integrating Clinic and Patient Services reporting, not previously captured in the organization * Lead the organization in successful initial and re-accreditation for AAAHC in all four sites; now pursuing preparation for 3 new facilities * Development and management of policies and procedures of all nursing and ASC processes * Development of improved staffing metrics for nursing and ASC staff to ensure optimized efficiency while ensuring staff retention * Development of additional Nursing and ASC leadership positions to create a progressive leadership ladder to accommodate enterprise growth * Facilitation of enterprise studies, benchmarking, and process improvement * Presenter on a national level at AORN, Becker's, and WASCA, on infection control, quality improvement/quality assessments, and patient satisfaction, and successful spine surgery integration in an ASC * Key member of enterprise expansion team * Member of the enterprise team for improvement, integration, and training of the EMR system * Facilitator for Formulary, and Medical Device and Instrumentation Committees * Facilitator for organization of MQAC and GB meetings at an enterprise level * Developed and facilitated a review committee for new and innovative procedures to ensure patient safety and efficient integration of new procedures and devices * Facilitated changes to the patient selection screening process to safely accommodate increased surgical and patient acuity * Management of a 2 OR ASC that saw a 50% increase in volume under my lead * Directed all nursing, surgical tech, and medical assistant staff while developing successful partnerships with Anesthesia, Surgeon, Clinic, and all other ancillary staff to ensure optimized efficiency and patient safety * Developed thorough knowledge and implementation of State regulation and reporting * Development of a functional patient safety plan and committee with a focus on infection control * Lead the team through two successful State DOH surveys * Lead numerous process and quality improvement initiatives including improved staffing metrics, patient safety protocol, staff development and education, and revised processes for MRSA surveillance * Managed all QI/QA, Risk Management, patient safety, lifesafety, infection control, and all other surgical needs necessary to maintain AAAHC and DOH compliance to ensure optimum patient outcomes * Under my lead the PA ASC became the most efficient facility in the organization (out of four facilities), with the highest revenue per case and lowest overhead cost while maintaining stellar patient satisfaction scores; nursing consistently reporting 98% or better in patient satisfaction * Staff RN in all areas of the ASC including preop, pacu, and the OR with float to diagnostics as needed * Team lead responsibilities included staff scheduling and assistance in QA/QI and patient safety initiatives * Pharmacy and radiation safety officer duties * Filled in as DON when Director was off-site * Preceptor for new nursing staff * EMR super user CVICU RN w/Med-Surg ICU Float August 2006 to December 2008 Company Name － City , State * High acuity step down unit with 1:2 nurse to patient ratio * Post-surgical transplant patients directly from PACU * Post-surgical cancer reconstruction patients directly from PACU * MI, post-cath, chest pain, arrhythmia management, AAA repair, GI bleed, and stroke * Medication drips for blood pressure titration, insulin drips, heparin, angina, alcohol/drug withdrawal * Respiratory distress patients up to ventilation, acute pneumonia, COPD * Lumbar drains, fresh neuro-surgery, fresh GI surgery * Code team participation * Central line use and care * Arterial line, CVP, ICP monitoring and line care * Cardiovascular intensive care interventions * Ventilation and trach care * Treatment for acute MI * Post-surgical cardiovascular care including bypass, cath, and other intensive cardiac care patients * Conscious sedation, insulin, blood pressure, and various other medication drips Aquatic & Fitness Director March 2003 to August 2004 Company Name － City , State Managed and facilitated over 38 fitness and aquatic programs and 28 direct reports * Assisted in the development of a proposal for medically-based wellness that aided in a partnership with a local hospital, funding a 1.8 million dollar expansion * Head swim coach for the Rapids Swim Team * First Aid/CPR & Lifeguard Instructor Exercise Physiologist August 2002 to March 2003 Company Name － City , State * Developed, implemented and progressed cardiac rehab exercise programs and care * Assisted in cardiac rehabilitation education * Developed and implemented a personal training program * Assisted in corporate wellness programming and health fairs Education Master of Science : Nursing/Master of Business Administration University of Phoenix Academic Achievement Master of Science in Nursing/Master of Business Administration- Healthcare University of Phoenix Bachelor of Science : Nursing Valparaiso University Bachelor of Science in Nursing Valparaiso University Bachelor of Science : Exercise Science Ball State University Bachelor of Science in Exercise Science Ball State University Certifications/Awards/Memberships ▪ RN licenses in AZ, PA, FL, MO ▪ Licensed Healthcare Risk Manager ▪ BLS/ACLS ▪ CEO Service Award, 2009 Certifications Licensed Healthcare Risk Manager RN CPR BLS ACLS Affiliations of the enterprise team for improvement, integration, and training of the EMR system Skills Asc, Qa, Emr, Pharmacy, Infection Control, Metrics, Risk Management, Satisfaction, Staffing, Trading, Training, Auditing, Instrumentation, Integration, Integrator, Medical Device, Operations, Process Improvement, Quality Assurance, Rn, Icu, Critical Care, Icp, Titration, Radiation Safety, Rn/, Scheduling, Team Lead, Cpr, Instructor, Million, Increase, Medical Assistant, Cardiac, Cardiovascular, Model-view-presenter, Mvp, Healthcare, Acls, Award

FITNESS

SENIOR IMPLEMENTATION MANAGER Summary Manage and coordinate all aspects of benefit plan implementation for new and existing customers. Provide focused service through initial post-sale client administration while fostering strong, long-term partnerships with customers and all key stakeholders including sales/service, consultants and other internal business units. Committed to promoting on-going enhancements for program installation. Qualifications Conflict resolution techniques Team management Meticulous attention to detail Effective verbal and written communication skills Embrace and promote change Committed to continuous learning Creative and innovative  Project Management Strong interpersonal communication skills Highly organized Trainer and mentor to new staff Accomplishments Part of combined effort that helped team exceed key performance metric goals for New England Territory. Part of combined team effort that exceeded performance threshold for turn around times resulting in monetary incentives. Promoted to Senior Implementation Manager Nominated for Aetna Way Silver Award Experience Senior Implementation Manager 07/2016 to Current Company Name City , State Mediate and coordinate resolution of all project deliverables and implementation related issues to guarantee customer expectations are met and exceeded. Develop and execute implementation strategy consistent with customer expectations; Ensure strategy is administered in accordance with all performance guarantee arrangements. Assist with the selection of implementation staff and the development of training activities; Mentor to new staff. Identify gaps and recommend enhancements related to new and/or existing services and workflows based on a broad view of the organization; contribute to development of new or updated implementation tools, resources, and materials Implementation Manager 04/2006 to 07/2016 Company Name City , State Effectively managed implementation team dynamics and provided direction/coaching to fellow team members ensuring success of the overall implementation process; engaged team members to follow-through on their responsibilities and tasks.  Maintained a high level of organization with strong attention to detail and accuracy while prioritizing a large caseload to achieve Key Performance Metrics of 98.89% quality with 99% turnaround; consistently received positive feedback from sales partners, coworkers and internal constituents. Collaborated and developed complex account structures based on customers' objectives and Aetna's systems, administration and reporting requirements. Successfully helped implement Mental Health Parity and Health Care Reform benefit changes to ensure Aetna remains compliant. Nominated for the Aetna Way Silver Award for my devoted assistance. Implementation Specialist 02/2004 to 04/2006 Company Name City , State Precisely installed medical, dental and pharmacy benefits for mid-size, large and specialty accounts into Aetna systems applying state and federal legislation. Extensive knowledge of Aetna systems and tools  Successfully met quality through strong attention to detail achieving 99.49% accuracy. Efficiently resolved problems through effective communication skills and strong interpersonal relationships with Implementation Managers, Sales Executives, Account Managers, Drafters and Underwriters. Monitored reports on a daily basis to manage a large and complex caseload. Consistently met targeted deadlines attaining 99.76% precision. Student Teacher 02/2004 to 05/2004 Company Name City , State Designed and implemented lesson plans. Organized St.Jude Math-a-thon event with students. Successfully applied Responsive Classroom technique to ease switch from teacher to myself Intern 09/2003 to 06/2004 Company Name City , State Implemented lesson plans for grades k-5 in various schools and classrooms. Taught classes in art, music, and gym. OTHER Fitness Consultant 09/2000 to 11/2004 Company Name City , State Supervised front desk and childcare staff to establish productive workflow. Trained new employees for effective transitioning of old and new hires. Promoted to fitness consultant after 1 year of front desk and childcare work. Education Connecticut Initial Educator Elementary Certification, K-6, June 2004 Sacred Heart University City , State Master of Arts : Teaching July 2004 GPA: 4.0 Bachelor of Science : Psychology May 2003 GPA: 3.9 Summa Cum Laude, Psi Chi, Delta Epsilon Sigma Languages Fluent in conversational Italian Skills Computer proficient, Salesforce.com, advanced interpersonal communication skills, teacher and mentor, project management, adaptable and flexible, responsive, analytical, conflict resolution

FITNESS

PROGRAM MANAGER Professional Summary  Program Managers working in a withdrawal management facilities responsible for supervising and coordinating staff. Duties performed include recruiting new employees, assigning tasks, scheduling shifts, training staff, improving patient care standards, and developing strategies for increasing productivity.  I have integrity and a passion for performance. I am confident that my strong professional background as a Program Manager as well as a Senior Detoxification Nurse with Metropolitan Development Council would make me an asset to your University. In addition to my experience, I possess effective communication, Customer Service skills, and I excel within a highly competitive environment with the skill sets of a Project Manager necessary to get the job done independently and/or as a team. I have more than 14 years of professional experience in Detox and Rehabilitation client services, business excellence, Customer care, Corporate Administration and process/change improvements. I have excellent interpersonal and team-building skills. I have the ability to manage supply and chain budgets, medical records, employee performance evaluation, staff recruitment, and retention and quality improvement. I am a Program Manager/Lead clinical nurse who consults and collaborates with other health care professionals to coordinate the management of patient care and the daily function of a 16 bed detoxification center and 12 bed sobering center. I am successful at communicating with all levels of management to ensure project and organizational goals are achieved. And my Career in the US Army as a Squad leader gives me the Leadership skills to head any project from beginning to completion. Licenses Licensed Practical Nurse Skill Highlights Management Committed to compliance reporting Budgeting expertise Successful treatment of Drug and Alcohol addiction patients Avartar system Familiarity with disease management programs Trained in in- and out-patient care Withdrawal Management AVADE Instructor CPR First Aid Instructor Professional Experience Company Name June 2013 to Current Program Manager Mange 16 bed detoxification unit and 12 bed sobering center, mange and supervise the day to day operation of both inpatient and outpatient facilities. Select, supervise, train, develop, and evaluate staff Maintain licenses and certification for both inpatient and outpatient treatment Provide patient care, ensure safety and discharge plan Available 24/7 via cell phone for staff consult and staffing issues. Company Name June 2000 to June 2013 Rehabilitation/Detox Lead Nurse Patient care, medication administration, transcribe doctors' orders, Provide quality care to patients Attend to clients Physical and emotional needs. Coordinate aftercare treatment; maintain accountability for medications, patients and Hospital equipment. Coordinate duties with program director and perform duties in Program Directors absence, ensure program staffing, ensure Rehabilitation center has adequate supplies, sign purchase requisition. Advising the Vice President of social and health services of any emergency that may arise and correction of any staff errors. Consult with physician with any emergency health concerns. Scheduling of inpatient admission, community resource appointments, Constant use of office equipment. Company Name September 1997 to April 2005 SSG, Squad Leader, Physical Fitness Instructor Critical care, Cardiac nurse, Patient Care, Charting, give medication. Counseling soldiers. Education and Training City University of Seattle 2012 Bachelor of Arts : Management City , State GPA: GPA: 3.3 Management Fort Sam Houston Military Academy of Science 1998 City , State GPA: GPA: 3.0 Accomplishments Aid Ministry Provide medical aid during ministry service Provide eye exam to back to school student during win the neighbor Holiday Chef/Tacoma Detoxification Center Provided, prepared and served meal Other Skills Registered counselor 2010(expired) BLS instructor Certificate Non-profit Management 2013 University of Washington Master in Tae kwon do AVADE instructor Affiliations National federation of license Practical Nurses World Tae kwon do Federation American Cancer Society. Personal Information I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU. Thank you for your time and consideration, Tonia Hess Skills Counseling, Critical care, clients, discharge plan, director, medication administration, office equipment, Patient Care, quality, Rehabilitation, safety, Scheduling, staffing, phone Additional Information I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU. Thank you for your time and consideration, Tonia Hess

FITNESS

INTERIM MEMBERSHIP DIRECTOR Professional Profile Highly responsible and dedicated professional with a proven record of success in member engagement and experience. Excellent manager of both large groups and small teams. Works well in groups. Volunteers own time.  Able to multitask effectively and handle evolving job priorities. Superior organizational, leadership and interpersonal skills. Successful in hiring and retaining highly motivated and member oriented employees. Qualifications Human resources experience Relationship builder Skilled motivator Highly dependable Microsoft word, excel, outlook proficient Oranized Trustworthy Team Player Volunteer Works well under pressure Energetic personality Relevant Experience Process Improvement Updated and created new departmental procedures. Assessed organizational training needs. Experience Company Name City , State Interim Membership Director 02/2016 to Current Oversee Welcome Desk and sales team Work and collaborate with the Municipal Services Assistant with the city of Morgan Hill Work and collaborate with the Director of Member Engagement with the YMCA Mentor and develop Welcome Desk staff Rebuild and establish trust and support with Welcome Desk staff ​Track tours given and tours closed Assess and apply financial aid to members Interact and engage with members ​ Company Name City , State Health and Wellness Director 05/2015 to Current Oversee 65 direct reports and the day to day operations in the fitness center and group fitness program.  Actively participate and co-chair the Health and Wellness cabinet with all 11 branches of the Silicon Valley YMCA association Prepare weekly  sub schedule and quarterly schedule changes  for group fitness Track and maintain wellness coaches, group fitness instructors and personal trainers hours in ADP Oversee Health and Wellness Coordinator job duties  Mentor and develop Health and Wellness Coodinator Develop and grow all fitness staff by successfully preparing and tracking goals and provide training and leadership opportunities Oversee fitness department budget, research and purchase expenses and maintenance for the fitness center and equipment and manage expense reports Coordinate and execute programs and projects as assigned by AED Conduct phone screening and interview candidates for wellness coach, group fitness and personal training positions Conduct auditions for Wellness Coach, group fitness and personal training candidates  Successfully participate and support staff campaigner volunteer between all  fitness staff and exempt staff 2012-present Volunteer and assist with the YMCA Annual Giving Campaign 2012-present Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections Collaborate, lead and support leadership staff as well as front line staff to strengthen the partnership between the City of Morgan Hill and the YMCA Created and developed the CRC staff in-service agenda with other leadership team members 2012-present Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness Developed a working relationship with both city of Morgan Hill and YMCA maintenance teams to ensure quick and timely response to any issues that arise in the fitness center, group fitness studio or with the equipment on the fitness floor and group fitness studio Company Name City , State Health and Wellness Coordinator 10/2012 to 05/2015 Oversee 17 direct reports and the day to day operations in the fitness center Prepare monthly calendar scheduling for wellness coaches shifts and monthly calendar scheduling for wellness appointments for members Track and maintain coaches hours in ADP Track all wellness coaches end of shift reports, member engagement, wellness appointment percentages and wellness coaches FitLinxx triggers Develop and grow wellness coaches by successfully preparing and tracking goals for each wellness coach and provide training and leadership for each wellness coach Work closely with the Health and Wellness Director with the fitness department budget, research and purchase minor expenses and maintenance for the fitness center and manage expense reports Created and implemented the CRC Youth calendar and oversee Mini Me and Youth Fitness activities Coordinate and execute programs and projects as assigned Conduct phone screening and interview candidates for wellness coach positions Conduct auditions for Zumba and UJamm candidates for group fitness Successfully participate as staff campaign liaison between all group fitness staff and exempt staff for the past 3 years Volunteer and assist with the YMCA Annual Giving Campaign for the past 3 years Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections Created and developed the CRC staff in-service agenda with other leadership team members for the past 2 years Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness Actively participate in the Health and Wellness cabinet with all 11 branches of the association Developed a working relationship with Danny and Fred to ensure quick and timely response to any issues that arise in the fitness center or with the equipment on the fitness floor Work with and assist Health and Wellness Director with group exercise tasks as needed: sub list, group fitness class schedule, auditions and communication with instructors. Company Name City , State Group Fitness Instructor 10/2010 to Current Cultivate positive relationships with participants by interacting with them during group fitness classes. Explain the use of exercise equipment to all participants, prioritizing safety at all times. Greet all members in a professional and friendly manner. Develop safe and effective exercise programs for all members. Assess individual progress and suggested appropriate changes. Immediately report any damaged or broken equipment. Teach a variety of group exercise classes, including Kick Boxing, Turbo Kick, Pilates, Body Pump, TRX,RIP, Step, Boot Camp, Zumba, Zumba Kids and Zumba Gold. Explain exercise modifications to participants with a history of injury. Company Name City , State Manager 04/2001 to 07/2010 Performed all scheduling of staff Prepared and executed all payroll and commission of staff Prepared and tracked all inventory and sales of merchandise Provide training and leadership for staff Prepared and executed all cash, checks and credits paid for deposit Researched and purchased all equipment and parts Conducted phone screenings and interviews for all new hires Acted as liaison between employees and CEO Prepared and conducted all staff meetings Worked with the city of Nampa with Chamber of Commerce events. Education Bachelor of Arts : Liberal Arts 2003 Northwest Nazrene University , City , State Liberal Arts Credentials CPR, First Aid and AED YMCA Diabetes Prevention Program YMCA Child Abuse Prevention FitLinxx Various group fitness certifications ​

FITNESS

REGISTERED NURSE, SUPERVISOR Professional Objective Registered Nurse striving to deliver enthusiastic, quality and compassionate care to patients through independent judgment and collaborating with healthcare providers. All to achieve shared patient and facility goals. Education and Training December 23, 2011 Bachelor of Science : Nursing University of Maryland, Baltimore School of Nursing - City , State Nursing December 23, 2009 Associate of Science : Nursing Transfer Studies Anne Arundel Community College - City , State Nursing Transfer Studies August 2003 High School Diploma Broadneck High School - City , State June 9, 2007 Professional Experience 09/2013 to Current Registered Nurse, Supervisor Company Name - City , State 53 beds Oversee and delegate responsibilities to a 5 LVN, 4 RT and 4 CNA staff on a 53 bed sub-acute unit to insure proper adherence to facility policies and procedures. Perform complete comprehensive assessments on all admissions, re-admissions and current residents. Initiate, maintain and administer all intravenous therapies as ordered per facility protocol. Manage and monitor residents' skin conditions to prevent breakdown and provide complete wound care as needed. Relay any significant change of condition, laboratory work and client concerns to physician and responsible party. Advocate for each client through professional intuition, proficient interdisciplinary communication, and family and patient teaching. Provide specialized care for residents status post varying degrees of complex surgical procedures including delicate respiratory issues such as tracheotomy and mechanical ventilation cares. Compose comprehensive care plans in accordance with evidence-based research, the client's medical history and personal nurse to client interaction. Manage daily schedule to ensure that unit is safely and appropriately staffed. Conduct team in-services to inform and educate staff on changes in company policies and/or address any recent concerns. 02/2015 to Current Registered Nurse Company Name - City , State Assist patients with healing and recovery after surgery. Lead an in-service regarding proper use of responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provide care for patients of different acuity levels ranging from medical-surgical to intensive care. Initiate and maintain cardiac drips, PCA pumps He/She communicates with the physician about changes in the patient's clinical condition including hemodynamic monitoring, results of diagnostic studies and abnormal results and symptomatology. 05/2012 to 08/2013 Registered Nurse Company Name - City , State Performed complete comprehensive assessments on all admissions, re-admissions and current residents. Reviewed clients' medical histories, test results and electronic medication administration records for safe dispensation of medications and care. Assisted residents with their activities of daily living. Provided specific and individualized care for adults, status post varying degrees of surgical procedures. Composed comprehensive care plans in accordance with evidence-based research, the client's medical history and personal nurse to client interaction. Advocated for each client through professional intuition, proficient interdisciplinary communication, and family and patient teaching. 11/2009 to 05/2012 Radiology Transporter Company Name - City , State Verified correct client information and kindly and professionally interacted with each client before his/her radiology exam. Answered client questions about his/her particular health test. Securely transported patients safely and timely to and from the Emergency Department and their designated radiology examinations using wheelchairs or stretchers. 08/2007 to 01/2010 Fitness Center Monitor Company Name - City , State Monitored the Fitness Center and ensured that only students and faculty/staff members exercised in the gym. Organized and distributed athletic uniforms and equipment. Arlington Echo Outdoor Education Center Assistant - planting vegetation that is indigenous to Maryland and caring for animal tanks/habitats. Involved in various church activities at Cecil Memorial United Methodist Church including assisting the choreographer of the liturgical dance team, and donating and delivering packages to disadvantaged families throughout the community. Licenses Registered Nurse License: 848911 (exp. 12/2016), BLS (exp. 07/2017), ACLS (exp. 09/2016), Hospital Fire and Life Safety Card (exp. 1/2020), Critical Care Nursing Certified, Dysrhythmia Interpretation and Therapeutic Modalities Certified, IV Therapy Certified, Mechanical Ventilation Certified, and participated in several dementia and stroke training courses. Skill Highlights Microsoft Office including: Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. Proficient in Internet Explorer, Firefox and Point Click Care. Skills CNA, client, clients, client interaction, Internet Explorer, Mechanical, medication administration, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, policies, radiology, research, teaching, Therapy, Ventilation, wound care

FITNESS

STORE MANAGER Career Overview Highly enthusiastic customer service professional with 19 years client interface experience. I worked in customer service for a long time. Face to face meetings as well as over the phone. Core Strengths Job Objective To work in the customer service industry and bring my 14 years of experience and my knowledge to help improve my skills as well as be one of the best in customer service in order to seek advancement. Summary of Qualifications To serve as a liaison for the customer in meeting all their questions and concerns Excellent problem solving skills Excellent typing skills Excellent written and oral communication skills MS word Microsoft Excel Real Estate License Bilingual - Korean and English Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Store Manager July 2006 to September 2013 Company Name － City , State I ran the day to day operations such as : ordering merchandise (books, accessories, speaking with different dealers). As the store manager my daily duties were working with customers, answering any questions they may have had about products, such as instruments and accessories we carry, as well as helping people with rentals. Customer Service Agent May 2009 to April 2013 Company Name － City , State Worked as customer service agent making announcement in claims area in Korean and in English at Hartsfield Jackson International Airport, helped people trouble shoot problems with baggage issues, as well as in charge of the monthly reporting for passenger counts to the Atlanta International Airport. Also worked closely with Customs and Border Protection. I also worked on the ramp as well with Korean Airlines when needed. Real Estate Agent January 2006 to September 2008 Company Name － City , State I helped people find their dream homes as well as negotiate contracts for buyers and sellers side, I also have great knowledge of the Multiple Listing System, as well as answered phones, and made 100-200 cold calls a day looking for new prospects. Assistant Manager December 2005 to July 2006 Company Name － City , State I sold personal training memberships helping my clients achieve their weight goals, and gave new clients an introductory workout session to assess their strengths and weaknesses, as well as deal with customer service issues, set new appointments for new sales as well as worked as a personal trainer. Personal Trainer/Assistant Fitness Director July 2000 to November 2005 Company Name － City , State I sold personal training memberships, was in charge of hiring and interviewing personal trainers as the assistant fitness director, Helped with HR such as pay roll, front desk duties, dealing with customer service issues, helped with part-time bilingual sales with Korean speaking clients as well as train and teach them how to use machines and create a fitness program to cater to their goals, also sold merchandise and sports drinks, Inventory manager on all drinks coming into the gym, organized juiced room 3x's a week, First employee to receive a raise in 8 years, focused on mostly rehabilitation training clients with injuries such as : shoulder, knee, and sports injuries, helped people lose weight and attain their fitness goals, hit $5000 revenue goal 6 months in a row, worked as a general manager for Bell Plaza Sports Club for one week running all the day to day operations of the 24 hr gym, dealt with customer service issues such as complaints, billing, and membership problems, trouble shooting to come up with solutions in order to make customers happy, team leader always willing to listen to new suggestions on how to improve sales, strong people skills working with people of different ethnicities. Educational Background BA : Sociology , 2000 Binghamton University － City , State Sociology High School Diploma : Miscellaneous , 1995 Flushing High School － City , State Miscellaneous Skills billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written

FITNESS

HEALTH COACH Summary Compassionate, results-oriented health psychologist with ten years of experience coaching individuals of various ethnic and socio-economic backgrounds and ranging in age from young adults to elders. Skilled in the use of the patient-centered, solution-focused principles of positive psychology, co-active coaching, the transtheoretical model of change, motivational interviewing, self-determination theory, and acceptance and commitment therapy to facilitate self-awareness and self-care. Dedicated coach with a demonstrated track record facilitating healthy lifestyle choices including smoking cessation, weight reduction, stress management, improved sleep, and enhanced daily functioning. Health care professional committed to transforming primary care through the integration of real time, focused health psychology interventions to produce an effective model of biopsychosocial care. skills Skilled individual and group coach Trained in nutrition, alternative medicine, and exercise physiology Proven behavioral change specialist Culturally sensitive Skilled in multiple coaching methodologies Exceptional communication skills Ability to create an open, nonjudgmental space for difficult conversations Achievements Professional Certified Coach credential awarded by the International Coaches Federation, 2013. Recognized twice as a Key Contributor to care improvement efforts by Harvard Vanguard Medical Associates. Contributing author to the article, "Group Health Coaching: Strengths, Challenges, and Next Steps" in the May, 2013 issue of Global Advances in Health and Medicine. Contributing author to The American College of Sports Medicine's Resources for the Personal Trainer, 3rd edition, 2009. Professional Experience Health Coach October 2008 to Current Company Name Partnering with Your Diabetic Patients: Principles of Coaching for the New England Quality Care Alliance Fall Forum: October 2014 5 Pearls for Improving Your Coaching Practice for the New England Wellcoaches Alliance: May 2014 Coaching Chronic Conditions for the Take Care Community Meeting (Walgreens Health & Wellness Company): February 2014 o The Transformative Power of Health Coaching with Margaret Moore (CEO, Wellcoaches) for Case in Point Webinars: June 2012 o Engaging and Empowering Your Clients to Healthy Lifestyle Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2012 o Changing Behaviors - Health Coaching with Measured ROI with Thad Schilling (MD, Medical Director, Patient-Centered Medical Home, Harvard Vanguard Medical Associates) for the Massachusetts Health Council: March 2012 o Building a Team to Keep Your Patients on Track for the Institute of Lifestyle Medicine: November 2011 o Cultivating Engagement for the NERHSA/NSCA Northeast Conference: May 2010 o Client Engagement - How to Facilitate Behavior Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2010 o Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Council on Renal Nutrition of New England: November 2009 Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Pro-Fitness Northeast Region: August 2008 o Get More Sales with Member Coaching for the NERHSA/NSCA Northeast Conference: May 2008 o Fitness Results through Relationships with PJ Harder (CEO, Semetree) for the NERHSA/NSCA Northeast Conference: October 2007 o "I CARE" Conversations with PJ Harder (CEO, Semetree) for Healthtrax Fitness & Wellness: June 2007 o Personal Training Results through Coaching with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2007 o CARE Coaching Your Clients to Successful Results for IHRSA: March 2007 o Positive Psychology and the Pursuit of Happiness for the Cambridge Center of Adult Education's Organization of Older Students: November 2006 o Ordinary People Achieving Extraordinary Goals on behalf of Human Kinetics for the Connecticut Recreation and Parks Association: November 2006 o CARE Coach Your Clients to Successful Results with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2006. Practical Examiner, Master Class Instructor January 2008 to July 2009 Company Name Conducted and scored the Wellcoaches practical skills assessment, the final step prior to awarding certification to trainees. Developed and conducted a master class for trainees and credentialed coaches on recognizing and changing disempowering self-talk. Wellness Coach and Fitness Specialist May 2006 to October 2008 Company Name Developed coaching as a second and complementary profit center to personal training. Worked with club's personal trainers to augment in-club training routines with lifestyle changes resulting in weight loss, improved resiliency, and enhanced work-life balance. Principal, Life and Wellness Coach. August 2005 to October 2008 Company Name Conducted telephonic, one-on-one coaching sessions to clients seeking to elevate self-care and improve functioning. o Coached clients in effective behavior and cognitive changes using a variety of methodologies, including motivational interviewing, the transtheoretical model, positive psychology, and co-active coaching. Education and Training Master of Science : Health Psychology , 1 2014 Walden University Health Psychology Capstone: Bringing Health Psychology to the Patient-Centered Medical Home. Courses included health psychology, experimental and survey research, stress and coping, psychoneuroimmunology, biopsychology, lifespan development, and women's health. Research papers included a group medical appointment for patients with comorbid depression and diabetes, a 6-week workshop to guide women through the menopause transition, a group stress management program grounded in solution-focused coaching, acceptance and commitment therapy, and engaging the relaxation response. Bachelor of Arts Anthropology University of Michigan GPA: GPA: 4.0 GPA: 4.0 Immunity to Change Workshop with Robert Kegan and Lisa Lahey, Harvard University, 2012 : 1 2010 Completion of National Institute of Whole Health's educator curriculum Certified Professional Co-Active Coach credential awarded by Coaches Training Institute, 2008 Motivational Interviewing: The Art of Behavior Change Counseling, Levels I and II with MINT instructor Steven Berg-Smith, 2006 Wellness Coach credential awarded by Wellcoaches, 2005 Certified Health/Fitness Specialist credential awarded by the American College of Sports Medicine, 1999 Skills Art, balance, Coach, Coaching, Council, Counseling, Client, Clients, Harvard, instructor, Listening, Director, materials, Lisa, profit, protocols, Psychology, Quality, recording, Research, Sales, stress management

FITNESS

MOVER Summary Extremely motivated and dependable Laborer with years of extensive experience in general maintenance and construction tasks ranging from demolitions to site clearing and debris removal. Proven physical stamina with a demonstrated ability to work without supervision. A fun and friendly individual who enjoy working collaboratively. Experience 01/2016 - Current Company Name － City , State Mover Warehouse/ Mover. Packing material, equipment, furniture from warehouse to businesses or residential areas throughout Maryland and D.C. Loading and unloading moving trucks, vans or automobiles with hands and pallet jacks. Installed protective bracing, padding and strapping to prevent shifting and damage to items and furniture during transport. Maneuvered trucks into loading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned. Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharge batteries, fueling, or replacing liquefied gas tank. Moved materials to construction zones and trucks using cards, hand trucks, and forklifts; installed protective devices to prevent shifting or damage to transported items. Performed pre trip for all trucks before leaving the yard daily, check tire pressure and gauages. Selected, loaded, moved, and unloaded food supplies at the dock, and adhered to OSHA standards to increase efficiencies and minimize reworks or losses during the process. Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers. Kept abreast of quantity counts for various products and replenished supplies as required. Picked and filled job orders for different stores, and placed products on the pallets. Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours. 01/2015 - 01/2016 Company Name － City , State Warehouse Selector / Driver Selected, loaded, moved, and unloaded wine supplies at the dock. Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers. Kept abreast of quantity counts for various products and replenished supplies as required. Picked and filled job orders for different stores, and placed products on the pallets. Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours. Conducting the smooth functions relating to requisition, receipt, stacking, and dispatch of goods and supplies. Organizing the systematic storage of material. Maintained inventory of all supplies and made note of damaged goods. Performed all duties assigned by the warehouse manager and/or supervisor. Coordinated with all transporters and suppliers for the dispatch and procurement of goods. Followed proper documentation and safety procedures of all warehouse functions. Transported product to liquor stores and other vintners. Ensured freshness of product on every trip. Managed company assets such as carts kegs and pallets. Kept track of delivery information, truck mileage, and fuel usage. Forklift operator and warehouse maintenance. 01/2013 - 01/2015 Company Name － City , State Laborer Lift heavy loads up to 70 lbs.' and navigate construction job site. Dig pits, trenches and foundations in preparation for job site construction. Operate heavy machinery, including construction vehicles. Identify utility lines. Perform setup and cleanup tasks at job site. Direct traffic when necessary to ensure safety of pedestrians, motorists and work crew. Back-fill trenches and pits when necessary. Provide labor support as needed for specialty crew. Perform general maintenance of construction equipment and vehicles. Assist in building structures for residential, business, and construction sites. Participate in demolitions. Work underground in tunnels and sewer systems. Remove trees and debris. Service machines, including pumps, compressors, generators, tractors, and trailers. Mix concrete. 01/2010 - 01/2013 Company Name － City , State Fitness and Aqua Aerobics Instructor Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Offer alternatives during classes to accommodate different levels of fitness. Teach proper breathing techniques used during physical exertion. Instruct participants in maintaining exertion levels in order to maximize benefits from exercise routines. Teach and demonstrate use of gymnastic and training equipment such as trampolines and weights. Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Plan physical education programs to promote development of participants' physical attributes and social skills. Skills Forklift operator, Hand trucks, Inventory, machinery, Building Materials Read and Interpret Drawings Safety Service Time Management Education and Training 2000 Northern High School High School Diploma

FITNESS

CONCIERGE Professional Summary I am looking for a job where I can put my positive strengths and abilities to good use. I am an efficient and cheerful worker who relates to people with compassion and understanding. I am discreet, trustworthy, and dedicated. Authorized to work in the US for any employer. Licenses Certified Nursing Assistant Skill Highlights Highly organized Professional behavior and telephone manner Computer literate Able to perform without close supervision Able to prioritize Able to work under stress Patient care and safety Medical terminology Electronic medical records Vital signs and patient monitoring Privacy/Hippa regulations Patient advocacy and support Professional Experience Company Name City , State Concierge 02/2016 to Current Welcome owners and vendors upon entrance Act as point of reference for those who need assistance or information and attend to their wishes and requirements Understand the owner's needs and provide them with personalized solutions by suggesting activities and facilities provided Provide extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, transportation etc. upon request Answer the phone and make reservations, take and distribute messages, mail, and packages and redirect calls Respond to complaints and find the appropriate solutions Monitor a very extensive security system to maintain the owner's privacy and safety. Company Name City , State Health Unit Coordinator / Certified Nurse Assistant 02/2009 to 02/2016 Performing various activities to support the provision of patient care and clerical duties under the supervision and/or direction of Staff Nurse and assists RN/LVNs in treatment and care of patients. Performing numerous personal care and clerical services to ensure patient's safety, comfort, cleanliness, and to support patient activities. Training new employees Ensure Hippa compliance Scheduling lab tests Registering patients Ensure patient safety and comfort while providing transfer, or assisting with mobility, from one location to another in accordance with established procedures Assists with the proper nutrition and accurately records meal and nourishment intake and calorie count Promptly answers all patient call lights Initiates, and assembles and maintains patient chart/Kardex in accordance with established procedures Uses Epic computer charting accurately and promptly transcribes physician orders Processes ordered tests, medications, procedures, and appointments appropriately and coordinates appropriate transportation Processes admits/transfers/discharges Monitors and records patient's vital signs, intake and output and other measurements in accordance with unit routines as directed Monitors patients and reports patients' conditions at regular intervals and promptly reports any signs or symptoms of concern to appropriate party Helping patients with toilet and bathroom needs Peri and catheter care on ante partum, laboring, and postpartum women Maintains unit equipment in good working order and notifies the appropriate parties promptly when requires service or repairs Prepared patient rooms prior to their arrival. Ensuring a safe and healthy environment for nursing staff and patients. Ensuring compliance with hospital rules and regulations. Company Name City , State Housekeeping 02/2008 to 02/2009 Environmental Services Labor and Delivery Performed routine cleaning and sanitizing in offices, exam rooms, procedure rooms, stairs, restrooms, elevators, and other ancillary areas. Performed discharge cleaning of patient rooms Changed bed lines and cleaned patients rooms Terminal clean of labor beds and operating rooms Cleaned equipment properly and distributed based on patient needs Followed infection control Maintained all assigned rooms, areas, and spaces in a clean, neat, and sanitary manner using the chemicals and process required by the EVS Department. Company Name City , State Certified Fitness Instructor/Circuit Coach 02/2002 to 02/2008 Trained and motivated ladies in the use of the 30 minute Curves Circuit Conducted nutrition meetings on a 1:1 basis and group setting Completed monthly fitness goals for members Gave assistance, instruction, and motivation of members on the Curves Weight Loss Program Participated in new member campaigns, guest production, and sales Marketing of Curves gym and obtaining new members Various Club administration activities. Education and Training High School Diploma : General 1988 Belton High School , City , State Skills Patient-focused care, Excellent interpersonal skills, Compassionate and trustworthy caregiver, Detail-oriented, Medical terminology

FITNESS

EMERGENCY DEPARTMENT PHYSICIAN Professional Summary I intend to practice general endocrinology; however I am pursuing additional training in the area of obesity medicine and hope to bring this expertise to the practice I join. My background in nutrition science and exercise, as well as my clinical experience in weight management and bariatric clinics, and research endeavors in clinical weight loss trials will enable me to develop the skills I need to supervise and direct patients in their weight loss efforts. I am open to working in both the inpatient and outpatient setting as my fellowship training has equipped me to manage inpatient diabetes and endocrine consults. Education and Training Endocrinology Clinical and Research Fellowship 2016 Duke University Medical Center － City , State , US Endocrinology Clinical and Research Fellowship at Duke University Medical Center. Anticipated completion June 2016. Master of Science , Clinical Research 2016 Duke University － City , State , US Anticipated graduation May 2016. Internal Medicine Residency 2013 Virginia Commonwealth University － City , State , US Medical Doctorate 2010 Medical College of Georgia － City , State , US Bachelor of Science , Biology 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Bachelor of Science , Family and Consumer Sciences, Nutrition Science 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Professional Experience Emergency Department Physician Jan 2014 to Current Company Name － City , State Employer Contact: William Knaack, MD Fitness Instructor Jan 2007 to Dec 2010 Company Name － City , State Medical Clinic Assistant Jan 2007 to Dec 2007 Company Name － City , State Employer Contact: Richard Field, MD and Naveeda T. Ahmed, MD Research Lab Assistant Sep 2005 to May 2006 Company Name － City , State Licenses ABIM Board Certified in Internal Medicine, 2014 North Carolina State Medical License, active, July 2013 to present Pending: Endocrinology Board Certification (exam November, 2015) and ECNU Certification Honors and Awards Endocrine Society Early Career Travel Award, 2015 Alpha Epsilon Delta Premedical Honor Society, 2006 UGA President's or Dean's Lists each semester, 2002 - 2006 Phi Beta Kappa Honor Society, 2005 Georgia Governor's Scholarship, 2002 Affiliations American Medical Association American College of Physicians American Thyroid Association Endocrine Society Obesity Society Research Experience and Publications Clinical Obesity Research with Dr. William Yancy at the Durham Veterans Affairs Medical Center (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Health Services Research with Dr. Matthew Crowley (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Quality Improvement Diabetes Research with Dr. Susan Spratt (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Barton AB, Yancy W. Determining the culprit: Stress, Fat, or Carbohydrates. Biological Psychiatry. 2014 Dec 9. [Epub ahead of print] PMID: 25582267. Mabrey M, Barton AB, Corsino L, Freeman S, Davis E, Bell E, Setji T. Managing hyperglycemia and diabetes in patients receiving enteral feedings: A health system approach. Hosp Pract, 2015; Early Online: 1–5. Barton AB, Evans KJ, Lien LF. Inpatient insulin management for complex enteral feedings. Diabetes Case Studies: Real problems, practical solutions. Editors: Draznin B, Rubin D, Low Wang C. Anticipated Publication Release Date: June 2015. Ad Hoc Reviewer: Journal of Diabetes Science and Technology, Annals of Internal Medicine, JAMA Student Research Assistant, Nutrition Science, Animal and Dairy Science, University of Georgia, Principle Investigator: Clifton A. Baile, PhD Student Research Assistant, Department of Endocrinology and Nutrition, Medical College of Georgia, Principal Investigator: Carlos M. Isales, MD Educational and Leadership Activities Endocrine Surgery Masters Course, Duke University, 2014 Supervisor of residents and medical students in clinic and inpatient consultations, 2013 - 2015   Coordination of Endocrinology Grand Rounds 2014-2015 Endocrine Society National Meeting, San Diego, 2015 Endocrinology Fellows' Lecture Series Presentation, 2014 - 2015 Duke Internal Medicine Morning Report Subspecialty Guest Speaker, 2014 Endocrinology Case Conference Presentations, weekly hour-long patient case discussion, presented to Endocrine Division fellows and faculty, 2013 - 2014 Social Chair, Internal Medicine Residency, 2011-2012 Vice-President, Medical College of Georgia Triathlon Club, 2007-2008 Abstracts and Presentations Oral Presentations   Barton A, Caire M, Fulco F. Visceral Varicella in a Patient with CLL. American College of Physicians Virginia Associates' Meeting. Norfolk, VA, January 2012. Posters   Barton AB, Hyland K, Green J. Subclinical Acromegaly. Endocrine Society International Meeting. San Diego, CA, March 2015 Kelly C, Barton A, Setji T, Brown A, Abdelmalek M. Liver cirrhosis secondary to nonalcoholic fatty liver disease in a patient with hypopituitarism after craniopharyngioma resection. Endocrine Society International Meeting. Chicago, IL, June 2014. Barton, A. Normocalcemic Primary Hyperparathyroidism: The Challenges of Establishing a Correct Diagnosis. VCU Resident Research Day. Richmond, VA, May 2013. Community Service Insulin infusion protocol for diabetic ketoacidosis in Kenya, ongoing project with Dr Peter Kussin at Duke University Medical Center Medical mission trip, Honduras, June 2012 Medical mission trip, Cambodia, February 2010 Medical mission trip, Bulgaria, May-June 2007 Medical mission trip, Mexico, June 2008 Sophomore advisor for Freshman Medical Students, 2008 Mission trip, Jamaica, May 2007

FITNESS

O SITE LEAD/PROCESS ANALYST Summary I am seeking a position that challenges my current experience and grants the opportunity to make a measurable impact. Much of my experience is transferable, specifically in the areas of business strategic planning, process development, problem resolution, customer service, attention to detail. I also look forward to further developing my skills and talents within the contest of the organization. I am a strong planner and problem solver, who readily and easily adapts to change. I work well individually or within the context of a team, and consistently exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality. Skills Leadership development training  Process development Bank reconciliations Office Management Conflict resolution Complex problem resolution Strategic planning Records Management performance tracking Business recovery and sustainability Interpersonal Customer Service Spreadsheets/Reports All forms of communication including verbal, written and digital Computer skills Microsoft office Suite workday program kronos Regloginc Arrow and CPI Fidelity QuickBooks Accomplishments Multiple awards for performance. Cut operating expenses by 45 % year over year by created new workflow process that enhanced efficiency Reduced office expenses by finding smarter solutions for vendors, suppliers and services. Five years of training on leadership development and mentorship Completed over 50 books on leadership, people skills and business management. ​ Experience site lead/process analyst City , State Company Name / Sep 2013 to Current Developed organizational change management strategies. Reduced organizational operating costs by 45 % by streamlining processes. Conducted activity-based analysis of business processes and made recommendations based on the findings.  Responsible for a Team of Nine Technicians Drafted monthly Financial reconciliations and forecasts Identified "bottlenecks" and implemented new and improved processes and policies. Ensured that team member responsibilities were defined and understood. Managed projects ,coordinated meetings and served as primary liaison between client (US Bank) and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Tracked departmental output. Implemented corrective actions. Trained and supported users during new system implementations and upgrades. Computed, recorded, and proofread data, records and reports. Established and maintained effective communication system. Planned, directed and monitored regulatory operations. Ensure consistent and comprehensive investor protection. Implemented processes to streamline workflow. Created solutions in the areas of inventory, production reporting, and software upgrades that led to system improvements and streamlined processes. Communicated with customers, employees and other individuals to answer questions and explain information. Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity. Loan mortgage Foreclosure (Promoted) to inventory control manager. Company Name Sep 2011 to Mar 2013 Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Actively recruited and oversaw training for all new department employees. Assisted senior-level credit officers with complex loan applications. Performed daily maintenance of the loan applicant database. Achieved proper compliance and accurate executive level reporting. Managing the flow of inventory on the work floor. Enforcing new government regulation and making sure my team members were in compliance with current regulation.​ Customers service working with all diverse wells Fargo clientele. Acted as a liaison for multiple departments in creating a new standardized process. Connecting with attorneys on processing foreclosures in terms and the conditions. Examination of files to ensure there are no errors, missing information, or invalid information. Answering enquiries by telephone, in writing or by e-mail. Addressed and resolved non-routine, complex and unexpected variances. Ensuring all files meet compliance. Problem solving to resolve inaccuracies. Reviewed held up loans for re-examination and recommended appropriate action. Reported the results of loan reviews, including deficiencies and irregularities. Provided corrective action plan for problematic loan situations. Analyzed documentation for evidence of deficiencies. Lifetime fitness Jul 2006 to Sep 2015 Supervisor of the hospitality and operations department Overseeing employees/help employees meet and exceed company standards. Provide administrative support for various departments including: answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries. Workday: wage profiles, PTO, HR. Kronos time clock software: Time clock management. Coordinate various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. Provide uncompromising customer service to all patrons of the club. Coordinated multiple departments to plan meetings. Established strong relationships to gain support and effectively achieve results. Earned excellent marks on performance reviews, with citations for excellence in areas including: work, accuracy and quality, ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service. All qualities that will further keep Work with fellow colleagues. Education and Training diploma Burnsville High School Biochemistry and Entrepreneurship University St. Thomas, St. Paul Minnesota Biochemistry and Entrepreneurship  working progress John Maxwell Leadership Training ​ Part of CEP(continue education program) - receive cutting edge education on Bussiness ownership, leadership skills, people skills, and Entreprenuership thought process on training on creative thinking, goal setting and excecutions ​ ​ Leadership Team Development Attend four conferences annually conferences focus on: Leadership, team/organization dynamics, business and organizational leadership Business Thought process Strength devotement and focus Also part a monthly leadership book ie (21 irrefutable laws of leadership, skill with people, personality plus..etc Extra Desirable Qualifaction Bilingual skills (Kiswahili fluent in speaking and writing) Kiswahili  language is widely spoken and understood throughout multiple african countries including (Kenya,Tanzania, Somalia, Ethiopia, Malawi etc.) Cultural competency Worked with people from: Hmong culture with heavy interactions in both wells Fargo and Kern. I have also worked with Somali and Ethiopian culture leisurely and professionally.

FITNESS

PROGRAM MANAGER Highlights Microsoft Outlook and Office Suite Salesforce Electronic health records SurveyMonkey 3 Health Portal Client Configuration Center (C ) Various Social Media Platforms Various Reporting & Data Collection Software WebEx Piktochart Prezi Adobe Acrobat Pro PeopleSoft WordPress Weebly Marissa A. Kalkman 3 Accomplishments Level 1 Trainer (CF-L1), CrossFit, Inc. Current) CPR, AED, First Aid, American Heart Association (Current) W ellcoaches Core Coach Training, Wellcoach School of Coaching (In progress March ­ July 2016) ® Community Involvement & Leadership: Colorado Society for Public H ealth Education, Board of Directors Continuing Education Chair (2015 ­ Current) Public H ealth in the Rockies Conference Planning Committee (2015 ­ Current) Sponsorships and Exhibitors Sub-Committee Continuing Education and Evaluation Sub-Committee. Experience 11/2015 to Current Program Manager Company Name － City , State Manage a $600,000 grant contract to plan, implement and evaluate a tobacco cessation program in a community mental health center serving three counties in the greater Denver area Collaborate with community partners and internal clinical staff to facilitate systems changes for improved tobacco cessation Hire, train and supervise a team of three Tobacco Cessation Coaches Coach consumers who use tobacco and are working toward quitting in one-on-one sessions or group classes Develop a detailed evaluation plan and achieve measureable outcomes in the tobacco cessation program Create and present training on the best practices for tobacco cessation for all clinical staff center-wide. 06/2015 to Current Fitness Coach Company Name － City , State Coach six group classes per week in the following formats: CrossFit, Boot Camp, KidFIT, Fundamentals, Strength) Alere H ealth / Optum, Telecommute Position in Denver, Colorado (August 2014 ­ November 2015) Health Promotion Program Manager and Total Account Manager Strategic program and relationship manager for seven diverse corporate and public sector clients Design and deliver best practice health promotion programs including marketing and communication strategy, program evaluation, and outcomes analysis Manage various contracted services including disease management, healthy lifestyle coaching and online wellness portal Collaborate with internal and external stakeholders to drive success of programs based on the unique needs, resources and goals of each client and best practices for health management Health Promotion subject matter expert in response to requests for proposal and sales presentations Train and supervise a direct report employee Provide leadership to the client team for the State of Kansas employee wellness program. 11/2012 to 08/2014 Program Manager Company Name － City , State Managed the State of Kansas comprehensive wellness program servicing 72,000 total state health plan members Interpreted and delivered program summary reports and participation metrics on a weekly and monthly basis and presented annual program outcomes Led the client team in program operations, issue resolution, change requests and project coordination Executed ongoing program evaluation using population health risk data, benchmark assessments and surveys Implemented marketing and promotional campaigns using multiple channels including social media Developed continuing education and facilitated training meetings for over 100 Wellness Champion volunteers Presented instructional program training and health topic seminars including healthy eating, physical activity, tobacco cessation, goal- setting, women's health, peer leadership and wellness at work. 02/2011 to 11/2012 Health Risk Solutions Consultant Company Name － City , State Advised corporate clients in wellness program design and integrated incentive strategy based on the client's unique demographics, culture, industry, health data, claims and condition prevalence Presented the business case for employee health management to key stakeholders within the clients' organizations such as C-suite executives and Benefits/Human Resources teams Managed projects for multiple clients simultaneously including marketing and evaluation of wellness vendors, program implementation, budget planning, process timelines and service coordination Developed presentations to convey best practices, recommendations, data analysis and industry trends Supervisor, mentor and project coordinator for the Health Risk Solutions graduate intern. 08/2009 to 01/2011 Health Education Specialist Company Name － City , State One of six team members to develop and launch the Blueprint for Wellness Map product suite consisting of health education services for employer clients based on behavior change and adult learning theories Built an assessment tool and summary report for organizational culture and environment Researched characteristics and challenges of specific employee segments and developed recommendations for health promotion among these unique groups Analyzed employee biometric data and presented aggregate results and insights to clients. 07/2007 to 05/2009 Graduate Assistant Company Name － City , State Personnel and Programming Management Hired, trained, and supervised 70 student employees and managed payroll and scheduling Established a campus body image awareness campaign, Celebrate EveryBODY, during National Eating Disorder Awareness Week; th the campaign is now an annual event in its 8 year in 2016 Advised the Strength and Conditioning Council and the Body Image Awareness Student Committee Created and implemented the CircuitStrength fitness program and taught group exercise in multiple formats Worked with campus partners to administer the early stages of a faculty and staff wellness initiative. Education May 2009 Master of Science : Applied Health Science, Health Promotion Indiana University － City , State Applied Health Science, Health Promotion 2008 Graduate Assistantship - Fitness and Wellness, IU Campus Recreational Sports (2007 ­ 2009) Fitness and Health Promotion Internship, Lutheran General Hospital in Park Ridge, Illinois May 2007 Bachelor of Arts : Psychology Public Health Education Indiana University － City , State Psychology Public Health Education M aster Certified H ealth Education Specialist (M CH ES), National Commission for Health Education Credentialing (Current) Certified Exercise Physiologist (ACSM EP-C), American College of Sports Medicine (Current) Professional Affiliations Society for Public H ealth Education, Professional Member (Current) Am erican College of Sports M edicine, Alliance Professional Member (Current) International Association for W orksite H ealth Promotion, Professional Member (Current) W orkW ell Shawnee County, Worksite Wellness Coalition of Employers in Topeka, Kansas (2012 ­ 2014) Various Gyms, Nutrition Educator, Blog Author Coach, Functional Movement Seminar Leader (2011 ­ 2013) Junior League of Kansas City, Member and Volunteer (2010 ­ 2012) Graduate Assistant Association, Treasurer (2008 ­ 2009), Scholarship Chair (2007 ­ 2008) Alpha O m icron Pi W om en's Fraternity, Beta Phi Chapter President (2005 ­ 2006) Marissa A. Kalkman 2 Skills Adobe Acrobat, Benefits, Blueprint, budget planning, business case, C, Coach, coaching, Council, Client, clients, data analysis, Data Collection, disease management, Electronic health records, Health Education, Health Promotion, health promotion programs, Human Resources, Image, leadership, marketing, marketing and communication, meetings, mental health, mentor, Office Suite, Microsoft Outlook, organizational, payroll, PeopleSoft, Personnel, Physiologist, presentations, program design, program evaluation, program implementation, Programming, project coordination, proposal, Reporting, sales, scheduling, seminars, Social Media Platforms, strategy, Strategic, Supervisor, surveys, unique

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DIRECTOR OF OPERATIONS Summary A motivated professional seeking a position as an administrative assistant utilizing my 20 years of experience managing business operations and personnel to achieve organizational profitability. Dynamic personality with the interpersonal communication skills to engage and develop strong rapport with individuals at all levels. Excellent organizational and planning competencies utilized in providing full support to a department of 59 employees. Adapt worker, capable of efficiently maintaining departmental records in a multi-faceted organization to meet tight deadlines. Proficient in multiple computer applications with fast and accurate, typing skills and proven ability to plan, organize, direct, and execute while yielding optimum results. Well versed in Microsoft Office Suite. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Resourceful Strong problem solver Advanced MS Office Suite knowledge Strong interpersonal skills Dedicated team player Meeting planning Schedule management Experience Director of Operations September 2007 to February 2012 Company Name － City , State Managed daily operations for 59 employees while managing a $2.5 million facility supporting 2.8K customers Oversaw execution, negotiation and implementation of $11.4 million annual contracts and $442K cook addendum contract Inventoried food stock levels and purchases which reduced operating costs by 18% in seven months Allocated essential core training for 32 personnel saving $61K in travel costs Balanced accounts receivables for 4 vendors and reconciled accounts payable Fitness Operations Manager July 2006 to September 2007 Company Name － City , State Provided secretarial and administrative support to Services Director Allocated $90K in funding for new fitness equipment enhanced quality of life for 400K customers Accounted for $80K in resale funds, inventory, and daily bank deposits Developed plan of action and milestones for Operational Risk Management Program achieved goal of 90% in two weeks Networked with senior management, employees, and external agencies to correct 19 open work orders and 5 projects culminating in $2.8K in repairs and upgrades. Administrative Assistant February 2004 to July 2006 Company Name － City , State Provided administrative assistance to the Commander of the Air Logistics Center Prepared and maintained financial reports Received and maintained records of telephone calls, incoming and outgoing correspondence Liaised with protocol staff, external agencies, and visiting dignitary's support staff. Training and Readiness Manager August 2001 to February 2004 Company Name － City , State Developed training program and electronic reports of personnel to ensure proficient status of 290 tasks which improved stats to100% in two months. Provided invaluable, critical administrative support of active duty cases of fallen heroes. Prepared monthly reports capturing training status of 97 personnel for senior management and headquarters. Education Bachelors of Science : Healthcare Administration , 2014 Southwestern College － City , State GPA: Summa Cum Laude Graduate Healthcare Administration Summa Cum Laude Graduate Associate of Applied Science : Leadership and Management , 2010 U.S. Air Force, Air University Distance Learning Training Specialized in Leadership Management, Managerial Communication, Total Quality Management, Management Theory, Management by Objective, Motivation, Counseling and Diversity Associates of Applied Science : Fitness, Recreation, and Services Management , 2007 Community College of the Air Force Fitness, Recreation, and Services Management Skills Account Management, Accounts Receivables, Administrative Support, Subordinate Counseling, Computer Proficiency, Customer Service, Financial Report Reconcile, Funds Management, Inventory, Logistics Director, Risk Management, Secretarial Duties, Communication Skills, Total Quality Management, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Coordination, Documentation,

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CLINICAL STUDY COORDINATOR II Professional Background Clinical professional with the proven ability to work with diverse clients and staff. Recognized for capacity to learn and willingness to take on new challenges and responsibilities. Interested in advancing myself personally and professionally in the Clinical Research field. Skill Highlights Microsoft Office applications Proficiency in multiple CTMS, eCRF, EDC, IWRS/IXRS platforms Professional Experience Clinical Study Coordinator II October 2015 to Current Company Name － City , State Coordinate clinical trials for the Surgical Research department with a primary focus in Cardiovascular and Vascular device related studies. Communicate closely with surgical staff, pharmaceutical companies, surgical device manufacturers and contract research organizations.  Author informed patient consent forms for clinical trials, in accordance with Internal Review Board (IRB) and trial sponsor standards. Monitor studies to ensure continued compliance with federal and IRB regulations. Author IRB clinical trial submission, planned changed, continuation and end of study forms.  Collect data from patient medical records, examinations and procedures, prepare and complete sponsor's clinical report forms. Monitor and document for AE and SAE occurence for submission to appropriate entities.  Responsible for device and drug accountability for each study. Communicate closely with hospital pharmaceutical service and ensure adherence to all pharmacy ans sponsor protocols.  Introduced department to more efficient and improved patient payment process. Created department wide documents to improve trial efficiency including AE and SAE monitoring source documents, proof of patient payment forms, temperature monitoring logs for drug/device storage. Assisted and trained fellow staff with use of Epic EHR/EMR systems.  Clinical Research Coordinator I November 2014 to October 2015 Company Name － City , State Coordinated pharmaceutical Phase II, III, and IV clinical trials across multiple therapeutic areas, collaborating closely with physicians and staff, representatives from pharmaceutical companies, contract research organizations and academic institutions. Developed materials and tools necessary to appropriately carry out study procedures including source document development, study timelines and study related procedure strategies and execution plans.  Interviewed and recruited patients for studies following protocols established jointly by study staff and project sponsors. Ensured all materials for each clinical trial protocol are available for subject enrollment and properly maintained. Maintained extensive patient contact, via telephone and written correspondence. Monitored patients to track follow-up visits, record AE and SAE's and patient outcomes. Performeded specimen collection, processing and shipment of biological specimens. Experience in multiple therapeutic areas including: Asthma, COPD, Women's Health, Hyperlipidemia, Gastrointestinal, Gout, Diabetes, Immunology and Vaccine trial studies. Exercise Specialist July 2013 to October 2014 Company Name － City , State Supervised exercise sessions for phase II and III cardiac rehabilitation patients, including monitoring of cardiac telemetry unit, response to exercise, patient safety. Conducted patient orientations, prescribe cardiovascular and strength training exercise tailored to individual needs of patient.  Provided and developed educational services and materials. Oversaw student internship program, develop educational materials, assess student learning. Performed clerical duties including billing, insurance verification and patient registration. Cardiovascular Medical Technician July 2013 to March 2014 Company Name － City , State Conducted noninvasive cardiovascular testing procedures including; exercise and pharmacologic stress echos, exercise and pharmacologic nuclear stress tests and tilt table testing. Prepared patients for 24-hour holter and 30-day event monitor services, conducted inpatient and outpatient ECGs. Exercise Specialist May 2013 to October 2013 Company Name － City , State Consulted patients on exercise and health promoting behavior. Designed customized training programs that addressed health problems, risk factor modification, specific injuries/physical limitations, and fitness goals. Performed and analyzed DEXA body composition scans. Fitness Specialist January 2013 to May 2013 Company Name － City , State Taught group exercise classes to senior independent, assisted, and Alzheimer/dementia residents to promote functional, aerobic, strength and flexibility benefits. Provided individualized exercise instruction as requested by residents based on goals and needs. Monitored wellness center and promoted and participated in resident activity department events. Fitness Specialist December 2012 to August 2013 Company Name － City , State Measured clients' fitness by completing comprehensive fitness evaluations and acquiring physician clearances based on risk stratification when needed. Designed customized client programs to meet individual fitness needs. Served as a point of reference for fitness expertise within the facility. Clinical Exercise Physiologist Intern July 2012 to January 2013 Company Name － City , State Clinical Exercise Physiologist Intern September 2010 to November 2010 Company Name － City , State Group Exercise Class Coordinator/Instructor April 2010 to June 2011 Company Name － City , State In charge of overall efficiency of class procedures including: instructor replacement and training, class scheduling and cancellation, emergency procedures, and documentation and organization of paperwork and class supplies. Led exercise to groups of 40 or more participants aged 50 years and older; Educated participants on proper exercise form health benefits; Endorsed local community health promotion programs. Education and Training Master of Science : Clinical Exercise Physiology , June 2012 Ohio University － City , State Clinical Exercise Physiology Graduate Recruitment Scholarship Recipient Student Exercise Physiologist for O'Bleness Memorial Hospital Heartworks Cardiac Rehab Student Fitness Specialist for Ohio University WellWorks Fitness Center WellWorks Risk Reduction Program Health Coach/Personal Trainer Bachelor of Science : Kinesiology , May 2011 Michigan State University － City , State Specializations in Health Promotion and Bioethics and Humanities Member of Phi Epsilon Kappa, Academic Fraternity of Kinesiology Students Student Teaching Assistant for Cadaver Anatomy Lab 2011-2012 Certifications BLS for the Healthcare Provider Completion of Phlebotomy Skills for the Healthcare Professional Course CITI GCP Certified IATA Certified Skills Academic, administrative support, agency, back-up, benefits, billing, Cancer, clerical, clinical research, Coach, Oral, community health, client, clients, data collection, Diabetes, documentation, educational materials, functional, GCP, HR, Immunology, instruction, instructor, insurance, managing, Market, materials, Microsoft Office applications, Page, patient safety, Phlebotomy, Physiologist, prescribe, processes, promotion, protocols, Recruitment, rehabilitation, Safety, scheduling, specimen collection, Surgery, telemetry, Therapy, Trainer, training programs, Vaccine, composition

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PROCUREMENT ANALYST Accomplishments New Professional Organization Attend seminars and events relevant in today's business market. Karass Effective Negotiating Training to develop key negotiating skills Six Sigma Yellow Belt Certification. Professional Experience Company Name March 2012 to Current Procurement Analyst City , State Performs strategic sourcing of MRO (Maintenance, Repairs, and Operations) items for the company's North American manufacturing locations as well as supplier management of the strategic suppliers - spend $70M+ Sourcing functions include contract strategy development, issuance of contract RFQs and RFPs, supplier proposal analysis, negotiations, awards and implementations. Responsible for all supplier performance and the on-going management of strategic supplier relationships. Creates integrated processes among internal functions (e.g., operations, purchasing and logistics) and outside suppliers. Support teams in conducting negotiations with financial/bid analysis and developing talent Assists in the development of the global commodity strategy and the implementation plan to leverage opportunities across sub-commodities and monitors compliance in order to capture savings. Demonstrates execution and leadership in commodity management, strategic sourcing, portfolio management, Total Cost of Ownership, value chain analysis, supplier relationship management and implementations across the enterprise globally. Understands the strategies, demands, and requirements of the enterprise and works to develop global commodity strategies that are consistent with short and long-term strategic plans. Analyzes the demand side for a commodity by completing spend histories and demand forecast, by identifying current suppliers, determining procurement involvement, historical contract compliance, and demand segmentation to enable the identification of demand side opportunities. Works collaboratively with the Procurement Services peers to prioritize opportunities and allocate resources. Identifies near and long-term opportunities within the commodity spend portfolio through market and business intelligence and interaction with Resource Units that will add value. Builds clear business cases/value propositions with supporting details to define the identified opportunities. Develops cascading implementation/transition plans to execute commodity sourcing strategies. Captures lessons learned throughout the execution of the sourcing strategy Work with team members to develop depth of procurement knowledge and skills. November 2010 to March 2012 Utility Technician City , State Blast Furnace laborer for day to day maintenance and operations to help in steel making application. Coke and Lime laborer assists in day to day supply of raw material to fuel the blast furnace operation. Company Name May 2009 to August 2011 Life Insurance Sales Agent Obtained Pennsylvania Insurance License. Established candidates for custom insurance packages, including life and auto insurance. Company Name May 2009 to November 2010 Personal Trainer City , State Created custom training programs for 100+ clients per week. Helped retain customer base and built new client list. Education California University of Pennsylvania 1 2010 CCAC City Ringgold Senior High School 5 2009 Bachelor of Science : Marketing Marketing Skills business intelligence, commodities, client, clients, financial, Insurance, leadership, logistics, market, Works, monitors, negotiations, enterprise, processes, Procurement, proposal, purchasing, relationship management, Repairs, strategy, strategy development, strategic, strategic plans, training programs Additional Information CERTIFICATIONS National Academy of Sports Medicine (NASM) Certified Personal Trainer May 2009 - May 2011 Life Insurance License August 2009 - August 2011

FITNESS

DIGITAL MARKETING LEAD Summary Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design. Highlights Digital advertising Advertising Customer service-oriented Excellent written and verbal communicator MS Office proficient Effective team player Dependable and reliable Calm under pressure Experience Digital Marketing Lead 12/2014 to Current Company Name City , State Maintain the Digital Marketing Board for the Spa and Fitness Center. Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club. Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis. Spa and Fitness Concierge 10/2014 to Current Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Compete with co-workers for monthly performance based sales bonuses and incentives. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Spa and Fitness Concierge 06/2014 to 10/2014 Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Assistant Soccer Director 07/2014 to 08/2014 Company Name City , State Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present. Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games. Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played. Team Leader Sales 06/2013 to 06/2014 Company Name City , State Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Assisted customers in finding the right products to fit their needs and goals Customer Service Lead/Sales Associate 04/2012 to 06/2013 Company Name City , State Demonstrated that customers come first by serving them with a sense of urgency. Provide customers with product knowledge while making a sale. Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Director of Soccer 12/2011 to 03/2012 Company Name City , State Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers. Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15. Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15. Customer Service Director 06/2010 to 12/2011 Company Name City , State Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees. Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility. Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints. Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15. Student Athlete 08/2006 to 05/2010 Company Name City , State student athlete which I devoted 20 hours per week to athletics while carrying a full course load. Gained valuable leadership and team building experience. Established time management skills while being committed to both schooling and athletics. Internship 05/2009 to 07/2009 Company Name City , State Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management. Developed and maintained a database to execute marketing calls. Assuming overall responsibilities for the functioning of the soccer department. Education Bachelor of Arts : Sport Management May 2010 Warner University City , State Minor in Marketing   Skills digital advertising, marketing, outside sales, retail sales

FITNESS

ACCOMMODATION SERVICE EXECUTIVE LL Professional Summary Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven to exceed sales and customer satisfaction goals and build long term relationships with the clients. Creates a positive experience through high quality customer care. Bilingual manager able to build, lead and train efficient and friendly service teams. Core Qualifications Client-focused Results-oriented Quick learner Superior communication skills Cheerful and energetic Effective team player Experience ACCOMMODATION SERVICE EXECUTIVE ll 12/2016 to Current Company Name City , State Communicate with Partners by telephone or by e mail to provide guidance and assistance regarding Booking.com platform Extranet. ​ Provide commercial advise and orientation to  partners based on Booking.com business model. Gather information to solve partner and guests issues regarding reservations in order to coordinate assistance with Customer Service department. Review and process new partnership registrations and set them ready to open on Booking.com webpage. Keep partners and guests as center of all our operations to guarantee maximum satisfaction. ​ CUSTOMER SERVICE EXECUTIVE 02/2016 to 11/2016 Company Name City , State Communicate with customers by telephone or by e mail to provide information about hotel reservations, take or enter information, cancel reservations,  gather complaints details . Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check and ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. GENERAL MANAGER /SALES MANAGER 12/2011 to 01/2016 Company Name City , State Managed sales team generating daily new memberships according to sales quota, interacted with prospects and new customers and provided high level of service to achieve 100% customer satisfaction and company revenue. Hired and trained all sales and customer service staff. Monitored customer preferences to determine focus of sales efforts. Developed,implemented and monitored programs to maximize customer satisfaction. Manage projects or contribute to committee or team work. Create, maintain, and enter information into databases. GENERAL MANAGER 01/2005 to 12/2011 Company Name City , State Managed sales and customer service operation Control retention and attrition Responsible for new hire process Supervised over 30 employees Reported to District Vice President  GUEST SERVICE MANAGER 01/2000 to 12/2004 Company Name City , State Served as public relations representative for the hotel. Assisted guests with any special requests during their visits. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment Record guest comments or complaints, referring customers to managers as necessary. Transmit and receive messages, using telephones or telephone switchboards. Accomplishments researched, calmed and rapidly resolved client conflicts to ensure customer retention increasing it up to 85% per month. Consistently generated additional revenue through skilled customer services and sales techniques used to generate new corporate. accounts to service high volume employee corporations. Satisfactory managed company new locations pre saleand openings to guarantee revenue profit and investment return. Education J.D. : Law 2000 Universidad Santa Maria City , State , Venezuela Law    Courses on Military Law, Criminology . Bachelor of Science : TOURISM 1995 IUTIRLA City , Venezuela Tourism and Hospitality Management Barcelona Hospitality and Tourism Instituto Universitario de Tecnologia Industrial "Rodolfo Loero Arismendi", El Morro, Anzoategui Graduated Cum Laude Professional Affiliations National Association of Professional Trainers Languages  Bilingual English- Spanish, proficient in Portuguese, French and Italian. Skills Customer services supervision,decision making, dependable, staff training and development, problem solver, public relations,dynamic team player able to motivate employees to reach high level of performance while using maximum potential. Online skills development courses ,The Open University : Commercial awareness. Conversations and interviews. Developing high trust work relationships. Difference and challenge in teams. Discovering development management. Facilitating group discussions. Making decisions. Speeches and speech making. The importance of interpersonal skills. The role of a manager. Three principles of coaching approach.

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SALES ASSOCIATE/CASHIER Summary Nine years of experience providing customer support ·Managed a high-volume workload within a deadline-driven environment · Pleasant and professional demeanor · Once well with little to no supervision · Excels in a busy environment, customer service, inventory and taking responsibility of assigned work. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. ​ Key Skills Verbal Communication Initiative Flexibility Experience 01/2016 to Current Sales Associate/Cashier Company Name － City , State Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. ​ Trained all new sales employees on effective techniques. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. 07/2012 to 01/2013 Company Name － City , State I make and answer phone call regarding clients billing issues I greet greet clients to the gym and answer any and all question they may have. 11/2009 to 01/2016 Sales Associate Company Name － City , State Maintain a neat and clean stock room. Trusted to handle monetary transactions, cashier. Perform opening and closing procedures. Follow through with customer questions, concerns, and escalated issues when needed to management in regard to customers complaints. Determine customer's needs and help customer's make smart choices. Perform product sales and customer service by suggesting additional add-ons or features that the customer was not aware of Skills used. Outstanding customer service. Offered solutions to customer problems. Legendary customer service. Always punctual(Never Called Out). Company Name － City , State Education and Training 2010 Business and Computer science Norwalk Community College － City , State Skills billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone Additional Information AWARDS Victoria's Secret August 2014 Employee of the month Victoria Secret August 2015 Employee of the month Activities and Honors Victoria's Secret Employee for the month August 2015

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KIDS CLUB ATTENDANT Summary Reliable and friendly Customer Service and Sales Associate  who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Objective Seeking part-time/full-time position as a budtender where I can utilize my customer service skills and extensive knowledge in medical marijuana to building long lasting relationships with patients and community members. Skills Vast knowledge of strains and their affects Trimming experience Professional, friendly and clean Careful and active listener Cash handling and POS system knowledge Microsoft Word literate Customer service oriented Experience 07/2016 to 10/2016 Kids Club Attendant Company Name － City , State Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area. Responsible for general cleaning duties in Kids Club including disinfecting toys. Report all member complaints to Kid's Club Supervisor or Operations Manager. 04/2016 to 10/2016 Service Representative Company Name － City , State Greet all incoming members and guests and ensure all check in procedures are followed. Operate POS system and ensure open/close/break procedures are followed. Promote and sell merchandise. 07/2015 to 04/2016 Retail Sales Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Replenished floor stock and processed shipments to ensure product availability for customers. 09/2010 to 05/2011 Kindergarten Teachers Assistant Company Name － City , State Education 2015 Africana Studies University of Arizona － City , State , USA Attended August 2014 - May 2016. 2018 Kineciology and Wellness Pasadena City College － City , State , USA Attending August 2016- Present Certifications Medical Marijuana Recommendation Valid Additional Information Trimming experience 

FITNESS

SOCIAL MEDIA PRODUCER Objective Expand my career in television, broadcasting, and/or the film industry. Professional Experience Social Media Producer Nov 2016 to Current Company Name － City , State Produce content for Instagram and Facebook Set clear content objectives Videographer and Photographer Film, edit and upload to Social Media Sites. Photographer, Videographer, Editor Feb 2016 to Current Company Name － City , State Shoots still photography for individual hire for weddings, fitness shoots, headshots, family portraits, real estate, etc. Camera Operator for weddings, short films, short documentaries, YouTube, vlogs etc. Edit shoots, both photography and video using adobe or avid producing quality work for individual use. Club Coordinator May 2007 to Nov 2016 Company Name － City , State Billing, member updates, data entry, reports, Excel sheets, Microsoft outlook, payroll, Aphelion, Money Movers, Paychex, Quick Books. Collect bank account information, credit card information, as well as cash for memberships and re- occurring payments. Multitask regularly answering phone calls while working with members and staff. Greet customers with a smile and implement a friendly company culture. Supervise, direct and encouraged other team members to stay on top of task. Education Bachelor of Arts , Television, Film and Media Studies June 2016 California State University of Los Angeles － City , State Associates of Arts Degree 2009 Riverside Community College － City , State Certifications Avide Media Composer Certified Skills Extremely productive in a high volume, high stress, environments Proficient in the use of PC and Mac desktops (Own a 2015 MacBook Pro) Skilled in both Windows and IOS Adobe- Premiere, After Effects, Photoshop Avid Media Composer- Avid Media Composer User Certified Can easily navigate, upload and post to Social Media Sites Self-starter with a can do attitude possessing excellent time management skills Efficient using DSLR's (Can operate other cameras as well) Excellent written and verbal communication skills with an eye for detail Efficient troubleshooter Productive problem solver Can type 72 wpm Competent in the use of Microsoft Word, PowerPoint, Excel, and Outlook.

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OPERATIONS ASSOCIATE Lisa Phinney Skills Licensed Notary Over 10 years experience in MS Office; Excel, Spreadsheet creation; Word - Memos, minutes, invoices; Power Point, Outlook Asana and Basecamp Project Management Website design and updating Social Media management Design experience with Photoshop and Elements Video conferencing experience Google G-Suite applications Kronos experience Event planning and execution Work History Operations Associate , 10/2016 to Current Company Name responsible for the administrative and operational tasks at HeartSpace, a retreat center in Park City, and managing executive management for co-leaders of Plenty Consulting. Utilizing technology proficiently and expediently (BaseCamp, Box, MS Applications; Word, PPT, Excel, and Outlook). Acting as the quarterback for project coordination and teamwork. Representing the leadership team and the company to partners, clients, and guests. Finding new ways for to grow and flourish, and then leading those special projects with enthusiasm. Supporting the leadership team with communication and email correspondence, scheduling, meeting management, travel, vendor relationships, and project management. Coding expenses and ensuring they are accurate for billing. Managing conference attendance, speaking prep, audience engagement and follow-up. Budget management. Manage vendor relationships; order swag, supplies and directing payment as needed. Plan travel for team of 8 for conferences and consulting services offsite. Social media manager and responsible or website updates. Schedule team meetings through Zoom and GoToMeeting; note taking and follow up management for co-leaders of Plenty Consulting. Event preparation and execution with high service levels. Assistant to the Executive Director , 08/2015 to Current Company Name Assist the Executive Director with administrative management services. Provide communication to all the Historic Park City merchants through various channels (i.e., newsletter, emails, phone calls) including local event information that may impact the Historic Park City area. Coordinate special events and Main Street activities with Historic Park City merchants. This includes communication and coordination with City staff. Plan and coordinate quarterly educational and informational events for HPCA members. Provide communication to Historic Park City businesses regarding trash services for the Business Improvement District (BID) and work with City staff to evaluate the program periodically. Update and maintain the Main Street directory map and event kiosks. Write minutes for HPCA and Committee Meetings. Work with the Director of Marketing to promote Historic Main Street and maintain the HPCA website. Grant reconciliation and budget management. Meisha Lawson Marketing – Marketing Coordinator , 08/2015 to Current Keep the HPCA website current regarding calendar events, member promotions, meeting notices, merchant information, business landing pages and other information. Blog updates, social media marketing and image manipulation for HPCA, Lange Group, Gorgoza, TMI and Goldminer’s Daughter. Assist Director of Marketing with advertising campaigns, promotions and initiatives. Event planning, permitting, management and execution for Autumn Aloft, Halloween on Main, and The Electric Parade. Fieldhouse Manager & Zumba® Fitness Instructor , 09/2009 to 10/2014 Company Name Provided The Fieldhouse Manager expert administrative support and created a first rate customer service experience for Fieldhouse patrons. Focused on customer relationship building and human connection with the front desk team. Planned and executed events at The Fieldhouse annually such as The Kids Carnival, Monster Ball, Color Run and Christmas event. Developed a Zumba® Fitness program to enhance not only the community’s physical health, but the emotional health that comes along with dance fitness. Created a following of fitness students who have become lifelong friends and through the power of joy, self -expression and sharing a passion for life. Skills administrative, administrative support, Photoshop, advertising, billing, Budget management, Color, conferences, consulting, clients, customer service experience, directing, email, Event planning, special events, executive management, image, Kronos, leadership, Director, Managing, Marketing, Meetings, Excel, MS Office, Outlook, Power Point, Word, newsletter, Coding, project coordination, Project Management, speaking, relationship building, scheduling, Spreadsheet, teamwork, phone, Video conferencing, Website design, website Education B.S : Multidisciplinary Studies/Environmental Science , 08.1991 – 05.1994 University of Massachusetts - City Multidisciplinary Studies/Environmental Science Cum Laude

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SENIOR EXERCISE SPECIALIST & SPORTS AND RECREATION COORDINATOR Summary Pursuing project management work, I will leverage my ten years of professional experience and coordination skills towards growing the company. I thrive in fast-paced environments and seek to constantly raise the level of performance and organizational excellence. Highlights Project Manager, Enthusiastic, Driven, Microsoft Office Proficient, Organized, and Committed to Excellence MS Office and Project Business strategy and marketing Exceptional communication skills Experienced in planning and organizing Problem solver Excellent leadership and interpersonal abilities Adaptable Resourceful and able to network for shared knowledge Experience Senior Exercise Specialist & Sports and Recreation Coordinator Coordinated the redesign and grand re-opening of the corporate health facility, ensuring seamless integration of new equipment and layout. Planned and scheduled rollout of new fitness classes. Directed members during grand re-opening day and represented the fitness center as a new and improved site of service. Held post-project meeting reviewing status of the site remodel, discussing lessons learned, and getting feedback from team members. Designed floor layout using CAD drawing. Supervised new hires and interns. Quickly grew in coordinatory responsibilities within one year of hire. Generated task lists and action items for interns to follow. Met regularly with direct management and stakeholders (via in-person meetings, conference calls, or webinars) to oversee smooth daily operation of facility and projects. Took and distributed meeting minutes. Coordinated and participated in special events such as sport tournaments, scavenger hunts and facility remodel, creating an atmosphere of collaboration and family. Through role definition and teamwork, publicized new programs, such as sports and recreation rollout and availability of new classes through marketing initiatives. Marketed sports and recreation program through flyers, digital notices and social corporate media. Launched successful pilot sports and recreation program in line with organizational expectations. Establish and scheduled recreational fitness activities such as fitness challenges, workshops, team building and sports tournaments. Led workshops on health and wellness topics such as posture, nutrition, and exercise. Proactively research new ways to improve recreation, health and wellness opportunities offered at the fitness center, and inform Safeway corporate employees of them. Plan and execute fitness programs. Implemented various sport and recreational leagues, both complimentary and fee-based. Collected and kept records of fess for team apparel, league costs and facility equipment. Monitor and track clients' progress and engagement in programs. Procured fitness equipment needed to operate the fitness center. Networked with representatives from vendors and other Plus One sites to acquire fitness materials and discuss industry trends. Worked independently with vendors for purchase orders. Work closely with all stakeholders on each project through phases of fitness equipment sourcing and procurement, and design development and installation of equipment. Conducted quote gathering, purchase order development and administration, and invoice processing. Maintained expense reports. Started up Safeway's sports and recreation program, designed to promote team building, camaraderie, and healthy lifestyles through physical activity. Play integral role in successfully driving small group and personal training sales by performing fitness assessments, coordinating group. Senior Specialist & Coordinator 07/2013 to Current Company Name City , State Fitness Strategy Specialist 03/2011 to 02/2013 Company Name City , State Played integral role in successfully establishing a new hospital affiliated wellness facility. Ensured smoothness of grand opening and helped create a positive identity for the wellness center. Designed and documented fitness goals and programs for special populations including diabetics, elderly, obese, cancer survivors, sedentary, and other high-risk groups. Tracked improvements and delivered progress reports for participants. Worked extensively with senior citizen clientele, rehabilitated knee and hip replacement patients, and performed health risk assessments for new members, and provided personal one-on-one health consultation. Provided instruction in multiple formats, including cardiorespiratory,specialty, strength and endurance training, resistance training, plyometric and core balance training. Legal Firm Administrator 09/2004 to 11/2010 Company Name City , State Created innovative templates to accelerate the court stipulation filing process, and implemented them as a requirement for attorneys to input for their legal assistants. Took on challenge of reconciling gaps during high-visibility audit, by reprioritizing team workload. Documented procedures, recommendations, and policies. Drove process improvements and cost savings. Completed daily, month-end, and quarter-end reports for the foreclosure department. Identified efficiency improvements, which resulted in significant savings in time, money and manual error. Utilized various technologies such as case management systems, to perform audits, database inquiries, report generation, etc. Drafted contracts and stipulations in accordance with state policies and regulations to be filed with the court. Maintained both external client and internal firm databases, which resulted in workflow being up to date at all times. Performed data validation and reconciliation on trusted access systems. Served as liaison between the firm and client financial institution. Proactively communicated with client about relationship accounts. Trained colleagues on job functions including database inquiries, report generation, client systems, time management, and communications. Education M.S : Project Management University of Wisconsin City , State Project Management B.S : Kinesiology California State University Kinesiology Skills agile, balance, Budgeting, Business strategy, CAD, interpersonal, communication skills, consultation, contracts, clientele, client, clients, databases, database, driving, special events, filing, financial, drawing, instruction, layout, team building, leadership, legal, marketing, materials, meetings, access, money, Microsoft Office, MS Office, network, organizing, organizational, policies, Problem solver, procurement, progress, reconciling, requirement, research, sales, scheduling, teamwork, time management, validation, workflow, workshops

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MEDICAL SCRIBE Professional Summary To obtain a position in patient care and research that will allow continual growth of personal knowledge, in a progressive environment that facilitates improvements in the physical health and well being of others, and my community. Skill Highlights Charting expertise Understands medical procedures Medical terminology knowledge EMR knowledge Venipuncture Laboratory procedures- microbiology, chemistry, anatomy Professional Experience Company Name August 2014 to Current Medical Scribe City , State Assist in transition to electronic medical records, essentially acting as a personal assistant to the physician; performing documentation in the EHR, documenting information during the patient's visit, and partnering with the physician to deliver the pinnacle of efficient patient care.Completed and submitted clinical documentation in accordance with agency guidelines. Company Name January 2013 to Current Personal Trainer City , State Provide personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals, post-injury rehabilitation. Company Name January 2011 to January 2014 Medical Assistant/Casting Technician City , State Assists in examination and treatment of patients under the direction of a physician. Interviews patients, measures vital signs, draws necessary blood samples and prepares specimens for laboratory analysis. Ensures appropriate appointments are made, schedules surgeries, and fits and applies all durable medical equipment. Removes and re-applies surgical and non-surgical casts and splints. This includes suture and stable removal and wound dressing. Requires a strong ability to multitask and communicate with a wide variety of audiences. Key Achievements: Maintained a consistent schedule of 100-140 patients per week. Developed and implemented office protocol for DME ordering. Assists in maintaining six physician schedules, averaging 110-150 patients per day. Lead office training and execution of Plasma Rich Platelet injections. Company Name January 2010 to January 2011 Level 2 Personal Trainer City , State Provided personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals while providing the highest level of customer service. Key Achievements: Built and consistently maintained a full client base of 82 + clients and $5000.00+ in sales each month. Responsible for employee training on new equipment and training methodologies. Designed and implemented successful exercise and diet programs for clients, by utilizing Functional Movement Screening, specific biomechanics, body composition, VO2 max measurements, and client's own physical ability and understanding. Company Name January 2009 to January 2010 Chiropractic Assistant City , State Responsible for the administration of patient treatments, as directed by the chiropractor. Obtained and recorded patient vital signs. Scheduled appointments and recorded patient treatments. Key Achievements:. Initiated and developed in-office exercise and strengthening program for patients. Performed cold laser treatments, electrical stimulation, and X-ray imaging and developing, in order to improve patient's relief of symptoms. Company Name January 2007 to January 2009 Fitness Manager/ Level 3 Trainer City , State Responsible for communicating and upholding company policies and procedures. Managed a clean, friendly and well-maintained club. Ensured that team members consistently executed the basics in punctuality, dress code compliance, friendliness and cleanliness. Hired, trained, and developed a strong team of Personal Trainers. Responsible for the successful attainment of department targets, including revenue and member retention. Acted as the point of reference for fitness expertise within the club. Key Achievements: Achieved club's monthly budget goal of $30,000.00 per month in training sales on a consistent basis. Hired and developed four successful full-time trainers that were able to continually grow their business month over month. Built and maintained my own client base of 120+ client sessions and $5000.00+ in sales per month. Education and Training University of Colorado B.A : Integrative Physiology City Integrative Physiology Continuing Education - Metropolitan State University of Denver Skills: Proficient in data base management Entry level laboratory skills Blood draws and centrifuge use Electronic Health Records Professional Development: EMT-B License, IV& EKG- Front Range Community College, Personal Trainer Certification- American College of Sports Medicine Skills budget, client, clients, customer service, data base, direction, documentation, Functional, imaging, instruction, laser, max, office, policies, programming, sales, Trainer, employee training, composition

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CASHIER Career Overview Experienced Receptionist Personable and enthusiastic Receptionist with more than 15 years of experience in training, operations, and customer service in various positions, including reception. Detail-oriented professional skilled at working independently and with diverse teams to ensure results. Effective communicator comfortable with people from multicultural backgrounds and demonstrated history of establishing rapport with leaders at all levels. Areas of Expertise Customer Service Cash Management Order Processing Microsoft Office Electronic Medical Records Interpersonal Communications Training and Instruction Nonprofit Case Management Medical Terminology Schedule Maintenance Multi-Line Reception Administrative Support Purchasing Procedures Vendor Negotiations Exam Room Preparation Work Experience Cashier January 2012 to January 2013 Company Name － City , State Greeted customers upon arrival and responded to inquiries for product or policy information. Calculated costs and managed cash drawer before, during, and after shifts to ensure accuracy. Answered more than 20 calls daily to resolve customer concerns and answer product questions. Issued credits, receipts, and refunds to customers and maintained loyal clientele. Maintained cleanliness and order around checkout areas. Assisted with pricing and stocking of products, including special order coordination. Responded to customer complaints to resolve issues in a proactive and helpful manner. Fitness Instructor Assistant January 2012 Company Name － City , State Supported Recreational Sports team, including coordination of programs and activities. Ensured compliance with all departmental policies and procedures. Collaborated with Program Coordinator on various projects. Facilitated instruction on group exercise for people of all ages and skill levels. Promoted correct form, position, and alignment during aerobic dance courses. Case Manager January 2010 to January 2011 Company Name － City , State Collaborated with Case Managers from Chicago Family Health Center to develop and implement treatment plans for high risk clients. Conducted individual intake assessments to determine services and served as client advocate. Maintained and developed resource files in partnership with social service and community agencies. Implemented various therapeutic and counseling methods to ensure success and progress. Provided care, such as checking vital signs and changing sterile dressings. Performed clerical tasks, including reception and data entry in electronic medical records database. Monitored medication stock to replace expired products. Purchasing Assistant January 2009 to January 2010 Company Name － City , State Placed orders for organizational supplies according to approved purchase order processes. Negotiated prices with vendors for bulk and routine products. Conducted research on potential new vendors to meet business needs. Verified accuracy of incoming orders, processed invoices, and tracked missing documentation. Performed annual inventory of assets, including identifying and logging each item. Served as Switchboard Operator relief. Customer Service Clerk January 2008 Company Name － City , State Prepared submissions for underwriters, including communicating status updates and issues. Purged files and prepared inactive records for storage offsite. Maintained monthly activity reports. Ensured exceptional quality of customer service. Mapping Consultant/Assistant January 2005 to January 2006 Company Name － City , State Created statistical demographic maps for clients based on their specifications and needs. Trained and supervised team of seven interns. Collaborated with clients to ensure quality of service. Mapping Assistant January 2005 to January 2006 Company Name － City , State Conducted research and compiled data to prepare demographic maps. Performed statistical information review of Bronzeville for commercial and residential development. Managed general office tasks, including administrative support and reception. Radiology Assistant January 1999 to January 2002 Company Name － City , State Supported physicians and X-ray Technicians in capturing and processing films. Organized and maintained patient field, complying with confidentiality procedures. Assisted with patient transfers and ambulation. Fulfilled code card requests. Prepared operating and hospital rooms in adherence with sanitation and safety regulations. Office Manager/Dental Assistant January 1996 to January 2000 Company Name － City , State Managed office operations, including schedule maintenance, billing, and accounting. Provided multi-line reception and communicated with patients, insurance providers, and vendors. Assisted with capture of dental X-rays and prepared examination room and dental trays. Mixed compounds for cleanings and fillings. Maintained patient records in Dentrix system and updated treatment information. Educated patients on proper dental hygiene and follow up care. Confirmed benefits for patients with specialists and insurance providers. Educational Background Bachelor of Arts : Interdisciplinary Studies (Social Services) Northeastern Illinois University Interdisciplinary Studies (Social Services) Skills accounting, administrative support, benefits, billing, clerical, counseling, clientele, client, clients, customer service, data entry, database, documentation, general office, instruction, insurance, inventory, office, organizational, policies, pricing, processes, progress, quality, reception, research, safety, Switchboard Operator

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RECEPTIONIST AND VETERINARY TECHNICIAN Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Self-directed Time management Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading QuickBooks expert AR/AP Medical terminology Mail management Self-starter Motivated Dependable Power Point proficiency Outlook proficiency Internet research Dedicated with a reputation for consistently going beyond what is required Experience Receptionist and Veterinary Technician June 2007 to September 2014 Company Name － City , State Scheduled surgeries and routine appointments Drew blood samples Developed X-rays Managed inventory and documentation Ordered medical supplies and animal food Administered vaccines, medication and performed lab tests Assisted in surgeries and euthanasias. Administrative Specialist and Personal Assistant May 2013 to December 2013 Company Name － City , State General administrative responsibilities included coordination of calendars (scheduled and coordinated arrangements for meetings, anticipated conflicts and needs), processed expense reports, and regular communications for cross-functional departments. Provided systems support, establishing appropriate documentation and tracking of business processes include budget reports, and updating church members on New Songs custom computer program, CCB Demonstrated excellent knowledge of skills with specific and commonly used office software (e.g., MS Office, Excel, and Power Point), expert knowledge of New Song Community Church's specific processes (e.g.,CCB.), and kept current on all training and upgrades. Created mail distribution process and maintained on a daily basis Used appropriate discretion in the management of information and managed confidential New Song Community Church's information in a professional manner. Balanced tasks, activities, and productively set priorities of projects in conjunction with pastor's needs. Understood the strategic business objectives of Assimilation within the church including managers and staff to execute appropriate administrative tasks to accomplish business objectives productively. Created and maintained spreadsheets to accurately track expenditures by project. Administrative Executive and Accountant February 2013 to December 2013 Company Name － City , State Provided excellent customer service to clients. Provided assistance to staff by performing general office work such as filing, scanning, printing and invoice processing. Prepared invoices, billed clients, and initiated payment plans if necessary. Provided constant telephone, in-person, and e-mail contact with customers. Responsible for managing the office (answered phones, filed, prepared monthly financial reports and financial analysis, etc.). Presented quotes to customers for communication services Accountable for cash transactions, and balance incoming revenue on a daily basis. Managed accounts receivable and accounts payable by the use of Quicken Books. Fitness Executive and Corporate Sales Representative November 2011 to December 2012 Company Name － City , State Engage members and prospective members in product sales and promotions. Schedule preventative maintenance and vendor management Maintain corporate partnerships and drive lifetime membership sales. Responsible for daily currency handling. Ability to perform CPR and use an AED. Greet and assist all members and staff in any needs or issues that arose within the club on a daily basis. Education Associates Degree : Business Management , 2007 Harford Community College － City , State , United States Emphasis in Business Management and Biology Emergency Medical Technician-Basic, Emergency Vehicle Operator, CPR/AED Certified : Fire Science , 2005 Maryland Fire and Rescue Institute － City , State , United States Diploma : 2004 North Harford High School － City , State , United States Graduated with honors Presidential Academic Achievement Award Student government representative Interests Chiari and Syringomylia Foundation: As a sufferer and member of Chiari and Syringnomylia Foundation it is an organization I hold very dear to my heart. I have promoted, fund-raised and organized charity walks. I have gotten corporate sponsors and donors as well as organized doctors and speakers to present and educate on the subject. Bel Air Volunteer Fire Company: As a member of Bel Air Volunteer Fire Company, I was trained to provide emergency medical care, maintain composure in stressful and high intensity situations. I also was taught defense yet safe driving of an ambulance as well as filing proper state documentation. I also served as support to other fire stations and community functions. Habitat for Humanity: As an active participant in Habitat for Humanity, I helped rehabilitate, restore and build housing for the less fortunate in my local community. I learned a sense of community, hard work, dedication and appreciation. March of Dimes : As a participant and volunteer of March of Dimes, I have fund raised hundreds of dollars for babies and children with Diabetes. I have also walked numerous miles in their honor. I have worked registration tables and water booths. Skills AR/AP, administrative, billing systems, business processes, CPR, excellent customer service, filing, financial, insurance, inventory, Excel, MS Office, Outlook, Power Point, Microsoft Word, Internet research, policies, processes, protocols, Quick Books,

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WELLNESS DIRECTOR Professional Summary Skills SKILLS Body composition evaluations Telehealth experience Group Instruction One-on-one coaching Health education Data management Supervision Planning and Coordination Training & Development Leadership Compassion Conflict resolution CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE Certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing Commissioners. Accounting, HR, Promotion Administrative, Instructor, Public relations Arts, Instruction, Quality Budgets, Leadership, Quality control Business operations, Managing, Relationship-building Coaching, Marketing, Safety Chi, Market, Sales Interpersonal, Access, Statistics Excellent, NETA, Supervision Communication, Organizational, Team player Conflict resolution, Personnel, Trainer Clients, Camera, Video Data management, Policies, Composition Delivery, Presentations Educator, Pricing Finance, Processes Financial, Profit Forms, Program development Functional, Progress Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of equipment. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure, weight and BMI. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of equipment. Built strong relationships with members to promote health, wellness and available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting in improved participation. Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical considerations. Broadcasted information about events, gym classes and community offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries. Worked independently and as member of cohesive team to support individual needs. Supported program development by adding new and exciting classes to facility schedules. Taught staff and participants proper methods for best use of equipment to meet individual fitness goals. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting in 80% increase in service utilization. Directed business operations to maintain and improve company financial gains. Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through personal training and on-site group fitness instruction with major business companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational conditions. Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets, accounts and analyzing company needs and industry trends. Education Bachelor of Science : Natural Health Studies , 05/2007 Clayton College of Natural Health - City , State Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of equipment. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure, weight and BMI. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of equipment. Built strong relationships with members to promote health, wellness and available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting in improved participation. Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical considerations. Broadcasted information about events, gym classes and community offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries. Worked independently and as member of cohesive team to support individual needs. Supported program development by adding new and exciting classes to facility schedules. Taught staff and participants proper methods for best use of equipment to meet individual fitness goals. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting in 80% increase in service utilization. Directed business operations to maintain and improve company financial gains. Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through personal training and on-site group fitness instruction with major business companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational conditions. Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets, accounts and analyzing company needs and industry trends. Certifications CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing Commissioners. Skills Accounting, administrative, Arts, budgets, business operations, coaching, Chi, interpersonal, excellent Communication, Conflict resolution, clients, Data management, delivery, educator, finance, financial, forms, functional, HR, Instructor, Instruction, Leadership, managing, marketing, market, access, NETA, organizational, personnel, camera, policies, presentations, pricing, processes, profit, program development, progress, promotion, public relations, quality, quality control, relationship-building, safety, sales, statistics, Supervision, team player, trainer, video, composition Additional Information Enthusiastic wellness and fitness professional experienced in personal fitness training throughout all age groups, group instruction with a strong background in therapeutic exercise. Hardworking and dedicated team player with excellent communication and relationship-building skills. Known for personable demeanor and determined attitude. A fitness instructor and personal trainer with over 20 years of successful experience in preparing clients for their life long journey into health and wellness. Recognized consistently for performance excellence and contributions to success in the health and wellness industry. Strengths in building interpersonal relationships and am a seasoned ACE and NETA certified group fitness instructor in multiple areas (i.e. Tai chi, yoga, spin, TRX), certified personal trainer and therapeutic exercise specialist. Multi-talented fitness leader with a successful history helping individuals of all backgrounds and abilities improve health, fitness and overall well-being. Knowledgeable about healthy eating, exercise programs and good lifestyle choices. Adept at leading groups and individual coaching sessions to promote wellness. Excellent educator adept at working with people at all skills levels to improve physical strength, stamina and health. ACCOMPLISHMENTS Collaborated with multidisciplinary teams in the development of community health and wellness programs to promote positive outcomes. Supervised team of 5 staff members. Documented and improved community access which led to increases in multiple user accessibility and promoted long-term community engagement.

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ASSISTANT GENERAL/OPERATIONS MANAGER Summary Results-focused management professional offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Skills Staff training Supervision and trainingOperations management Staff development Inventory control Cross-functional team management Complex problem solving Customer service-oriented Appointment scheduling Front desk management Spa maintenance Inventory maintenance Employee interviewing and hiring Payment tracking systems Understands spa services Meeting Maker familiarity Knowledge of UPS and Fed Ex shipping systems Hospitality industry knowledge Attentive to detail Multi-tasker extraordinaire Accomplishments Leadership Served as key contributing member to Leadership team. People Management: Hired and mentored all staff Streamlined the training of the departments Financial Management: Oversaw the budgets and inventory control Created new manual for documenting all spa products.Served as Dermalogica product line expert. Experience 01/2013 to 06/2015 Assistant General/Operations Manager Company Name － City , State Managed team of 45 of professionals.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. 07/2012 to 01/2013 General Manager Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management.Checked members and guests in promptly for their appointments.Efficiently checked guests in and out using Millenium.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to spa therapists by aligning the client's needs with the spa therapists expertise.Addressed all member concerns with patience.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Clearly communicated with each technician regarding any schedule changes.Executed all daily opening and closing procedures.Organized salon paperwork and office files.Introduced corporate policies, procedures and work rules to new spa employees. 08/2010 to 07/2012 Head/Esthetician Company Name － City , State Advised guests on special events and product promotions.Mailed client forms and salon promotional documents.Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Supplied guests with robes, slippers and locker keys.Efficiently checked guests in and out using spa biz.Instructed guests on facility safety measures.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to Spa Therapist by aligning the client's needs with the Spa Therapist expertise.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers. 11/2007 to 10/2009 Esthetician, Certified Laser Technician Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Instructed guests on facility safety measures.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.Suggested and sold spa services and retail products to customers.Advised guests on special events and product promotions. Education and Training 2006 Bachelor Marketing/Management University of Aesthetics － City , State Esthtician training 1993 Bacholrs : Marketing/Management Emporia State University － City , State Marketing/ManagementCoursework in Business and ManagementCoursework in Marketing and Communications Assosicates Seward County Community College － City , State Coursework in Marketing and CommunicationsCoursework in Business and Management Skills banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit and loss, quality, recruiting, retail sales, sales, sales training, surveys

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SENIOR SALES MANAGEMENT CONSULTANT Professional Summary Executive-level Business Manager and entrepreneur with experience running start-ups, emerging companies and alternative investments. Strong technology and product development expertise with a focus on building strategic relationships. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Skills Work History Management Consultant/Sales Executive , 06/2017 to Current Company Name – City , State Holistic solutions for client through identifying new products/services ranging from banking solutions to alternative investment opportunities Holistic solutions for client through identifying new products/services ranging from banking solutions to alternative investment opportunities Established relationships with key decision-makers within customer's organization to promote growth and retention Capitalized on industry and marketplace trends to strategize solutions and enhance business operations Over $7 million dollars in insurance lines sold in 36 months Over $140,000 in Net Commissions Year 1. $180,000 NC Year 2. $200,000 expected in Year 3 Ranked eighth out of 170 agents nationwide • Conduct site visits to assess needs, demonstrate p Facilitated 37% increase in top line sales over 24 months Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management Senior Small Business Analyst/Consultant Manager , 06/2015 to 05/2017 Company Name – City , State Conducted thorough reviews of small business operations of various vendors to devise and deploy improvement strategies, facilitating consistent returns Created over $10 Million in new business accounts, selling AMEX brand to small businesses Sold business management and financial tools to C-suite executives Developed new lines of communication and business opportunities for business owner and AMEX • Helped commercial banking by qualifying clients for commercial loans and Lines of Credit Utilized financial statement analysis skills to highlight areas where a business needed help and how to find the resources to getting that help Created new avenues of success for small businesses to utilize a suite of American Express business products Counseled and identified key areas of success for small companies to focus Developed key relationships with CPAs, attorneys, mortgage and other centers of influence with the result of generating new leads and new business as well as important referrals Executive Director of Operations , 01/2011 to 03/2015 Company Name – City , State Set and administered annual operating budget Scouted franchise locations, negotiated leases, oversaw facility build out and equipment orders and installations Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits Trained, coached and mentored staff to ensure smooth adoption all programs Managed 112 team members across 14 departments, resulting in approximate 22% increase in annual revenue YOY for 11 years Devised, deployed and monitored processes to boost long-term business success and increase profit levels 32% Increased profits by assessing effectiveness of advertising and employee training projects Trained, coached and mentored staff to ensure smooth adoption of new sales and customer service initiatives Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader Supported regulatory compliance by overseeing all audits to verify protocol adherence Startup Founder , 11/2004 to 02/2011 Company Name – City , State Founded Brooklyn based fitness start-up company focused on high level, elite clientele Built referral pipeline by remaining active with community, establishing referral networks and resources Shared mission of organization with public through successful community outreach and marketing strategies Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives Assessed financial reports and statements regularly to update processes and operations for greater profitability Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations Financial Services Representative/Analyst , 07/1999 to 02/2004 Company Name – City , State Managed portfolio of affluent clients with high net worth Retail client banking, investment advisement, estate planning and basic tax advisory work Heavy phone sales, client building, and continuously excelling at sales goals and revenue generation Stock Trading, Pink Sheets, Small Cap and Mid cap stock selection and advisement for retail clients Served brokerage clients with fixed annuities, SPDRS and other financial products Managed currency exchanges and retail investment opportunities in European and foreign markets Entered member transaction data into online banking software Worked with potential investors to support IPOs and ensure success Worked with clients and finance companies to find optimal solutions for financing Acted as liaison between customers and funders to increase overall funding by 92 % and remove financial roadblocks Education B.S : Business Administration , 2019 Northern Arizona University - City Certifications Life, Accident and Health License Certified Personal Trainer (CPT) Excel Spread Sheets Sales Force SaaS, SPSS, Enterprise Software Google Analytics Heal Code Mind Body MS Suite (Power Point, Word, Derivatives) Various Marketing Platforms (Constant Contact, Mail Chimp, Etc)

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CUSTOMER SERVICE REPRESENTACTIVE Summary Energetic Customer Service Associate with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Highlights MS Office proficient At-home daycare professional Emotionally supportive Self-sufficient and confident Positive and optimistic People-oriented Creative problem solver Exceptional communication skills Quick learner Strong client relations Credit card processing Multi-line phone talent Accomplishments Exceeded all company goal and personal goals. excellent average handle time and outstanding Customer satisfaction reports. Received numerous compliments from members. Experience Customer Service Representactive 08/2014 to Current Company Name City , State Processed applications, payments, corrections, endorsements and cancellations. Submitted up-to-date activity and production logs to agency management for review. Presented and clearly explained insurance policy options to clients based on their needs and goals. Called 20-30 lapsed customers each day to inquire about continuing needs. Handled escalated calls. Researched cases, pay by phone, handled vendor return unit calls and also took Supervisor calls. Became a researcher/Supervisor within 3 months of start date. Office Manager/ Fitness Instructor 04/2013 to 08/2014 Company Name City , State Recruited an average of 7 new participants each month. Explained exercise modifications and contraindicated movements to participants with a history of injury. Cultivated positive relationships with participants by interacting with them during group fitness classes. Greeted all members in a professional and friendly manner. Developed safe and effective exercise programs for all members. Explained class objectives and rules. Customer Service Associate 01/2013 to 04/2013 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 30 calls in queue per minute. Acted professionally and patiently when addressing negative customer feedback. Customer Service Associate 08/2012 to 01/2013 Company Name City , State Assessed clients' financial situations to develop strategic financial planning solutions. Daycare Assistant/ Office Manager 04/2010 to 08/2012 Company Name City , State Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher. Dressed children and changed diapers. Communicated regularly with parents about daily activities and behaviors. Offered parents detailed daily reports that outlined their child's day. Maintained daily records of children's individual activities, behaviors, meals and naps. Maintaineda child-friendly environment by allowing frequent access to outdoor activities. Sparked imagination by helping children discover new things each day. Sparked imagination by helping children discover new things each day. Customer Service Rep 01/2009 to 04/2010 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 25 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Education Paralegal Certificate Paralegal 2009 Branford Hall Career Institute City , State Bachelor of Science Skills Accounts payable, arts, Billing, call center, communication skills, CPR Certified, Creative problem solver, Credit, clients, client relations, customer service, databases, fast, financial, financial planning, First Aid, access, MS Office, Paralegal, Persuasive, speaker, Quick learner, reading, strategic, teacher, phone

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